Defender | SN500-4CH | Instruction manual | Defender SN500-4CH Instruction manual

Smart Phone Compatible H.264
DVR Security System
4 Channel DVR w/ 4 Indoor/Outdoor Hi-Res Night Vision Cameras
INSTRUCTION MANUAL V1.2
www.defender-usa.com
SN502-4CH
IMPORTANT! PLEASE READ!
NEED
HELP?
DO NOT RETURN THIS
PRODUCT TO THE STORE
Please contact a DEFENDER customer support representative first regarding any additional information on
product features, specifications or assistance with setup.
Please contact us via one of the methods below:
Email:
support@defender-usa.com
Online live web chat:
Visit www.defender-usa.com
Toll free telephone:
1.866.946.7828
Toll free fax:
1.888.771.1701
For more product information visit www.defender-usa.com
Note: This is manual version 1.0 for this product, you may find updated versions by visiting our website.
SN502-4CH
WARRANTY INFORMATION
PRODUCT WARRANTY INFORMATION
Please visit our website at www.defender-usa.com
for information about your product’s warranty.
We take quality very seriously. That is why all of our products come with a one year warranty from the original purchase
date against defects in workmanship and materials. If you have warranty or support issues please contact us using any
of the following methods:
Phone: 1.866.946.7828
Fax: 1.888.771.1701
Email: support@defender-usa.com
Website: www.defender-usa.com
DEFENDER USA
60 Industrial Parkway #Z64
Cheektowaga, NY
USA 14227 DEFENDER CANADA
4080 Montrose Road
Niagara Falls, ON
Canada L2H 1J9
Warranty Terms
1. Defender products are guaranteed for a period of one year from the date of purchase against defects in
workmanship and materials. This warranty is limited to the repair, replacement or refund of the purchase price
at Defender’s option.
2. This warranty becomes void if the product shows evidence of having been misused, mishandled or tampered with
contrary to the applicable instruction manual.
3. Routine cleaning, normal cosmetic and mechanical wear and tear are not covered under the terms of this warranty.
4. The warranty expressly provided for herein is the sole warranty provided in connection with the product itself and
no other warranty, expressed or implied is provided. Defender assumes no responsibilities for any other claims
not specifically mentioned in this warranty.
5. This warranty does not cover shipping costs, insurance, or any other incidental charges.
6. You MUST call Defender before sending any product back for repair. You will be sent a Return Authorization
number with return instructions. When returning the product for warranty service, please pack it carefully in the
original box with all supplied accessories, and enclose your original receipt or copy, and a brief explanation of the
problem (include RA #).
7. This warranty is valid only in Canada and the continental U.S.
8. This warranty cannot be re-issued.
CAUTION
RISK OF ELECTRIC SHOCK, DO NOT OPEN MONITOR
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (BACK).
NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
SN502-4CH
TABLE OF CONTENTS
TABLE OF CONTENTS............................................................................................... 1
INTRODUCTION..................................................................................................... 3
WHAT IS INCLUDED................................................................................................ 3
FEATURES............................................................................................................. 4
OPTIONAL ACCESSORIES......................................................................................... 5
BUTTONS AND CONNECTIONS.................................................................................. 6
BASIC SETUP......................................................................................................... 8
Things to Consider Before Installation......................................................................... 8
Mounting the Cameras................................................................................................ 8
Wiring Diagram for Cameras........................................................................................ 9
CONNECTING ADDITIONAL DEVICES.......................................................................... 9
Connecting a USB Mouse............................................................................................. 9
Connecting a Monitor................................................................................................ 10
Connecting a PTZ Camera.......................................................................................... 10
POWERING ON DVR.............................................................................................. 10
GETTING STARTED................................................................................................ 11
Using the Mouse........................................................................................................ 11
Viewing Your Cameras............................................................................................... 11
FUNCTION MENU................................................................................................. 12
Function Menu Options............................................................................................. 12
MAIN MENU........................................................................................................ 15
Using the Keyboard................................................................................................... 16
Camera Setup............................................................................................................ 16
Record Setup............................................................................................................. 18
Network Setup Menu................................................................................................. 21
Video Search.............................................................................................................. 25
Devices...................................................................................................................... 27
HDD........................................................................................................... 28
Alarm Setup.............................................................................................. 30
PTZ Setup.................................................................................................. 31
Motion Detection....................................................................................... 32
System Setup............................................................................................. 34
Date and Time............................................................................................ 34
NTP Server................................................................................................. 36
DST............................................................................................................ 36
Password Setup......................................................................................... 37
Video Setup............................................................................................... 38
Volume, Margins, and Privacy Zone........................................................... 38
Language.................................................................................................. 39
System Information................................................................................... 39
Maintenance............................................................................................. 40
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1
TABLE OF CONTENTS
PLAYBACK........................................................................................................... 41
Video Search.............................................................................................................. 41
File List...................................................................................................................... 42
Playback through DVR............................................................................................... 43
Computer Playback.................................................................................................... 44
File Viewing.............................................................................................. 45
Software Functions................................................................................... 46
NETWORK GUIDE .............................................................................................. 47
Requirements............................................................................................................ 47
Connecting DVR to a Router....................................................................................... 47
Finding your DVR’s IP address.................................................................................... 48
Preparing your Computer for Viewing the DVR.......................................................... 48
Log in to the DVR....................................................................................................... 51
Installing ActiveX Controls......................................................................................... 51
Viewing DVR Outside Of your Network...................................................................... 52
Option 1 . .................................................................................................. 53
Option 2..................................................................................................... 54
Testing Port Forwarding............................................................................ 55
If You Cannot Connect................................................................................ 56
DDNS Setup............................................................................................................... 57
Logging into Software............................................................................................... 60
ONLINE SOFTWARE.............................................................................................. 61
Live Mode.................................................................................................................. 61
PTZ Options............................................................................................................... 62
Other mouse options................................................................................................. 62
Playback ................................................................................................................... 63
Playing back footage................................................................................................. 64
Setup......................................................................................................................... 65
Network setup menu................................................................................................. 71
MOBILE VIEWING................................................................................................. 72
DVR TROUBLESHOOTING...................................................................................... 76
DVR SPECIFICATIONS............................................................................................ 79
CAMERA MANUAL................................................................................................ 81
What’s Included......................................................................................................... 81
Features..................................................................................................................... 81
Wiring Diagram for Cameras...................................................................................... 82
Drilling Template....................................................................................................... 82
Camera Specifications................................................................................................ 83
Camera Troubleshooting............................................................................................ 84
REPLACEMENT PARTS........................................................................................... 85
ADDITIONAL ACCESSORIES.................................................................................... 85
NOTES ............................................................................................................ 86
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2
INTRODUCTION
Congratulations on your purchase of the SN502-4CH! This user friendly system will allow you to monitor and protect
your home or business. The coaching iMenu makes setting up and using your DVR very easy with helpful information
bubbles that appear to assist you. The SN502-4CH comes equipped with H.264 compression which allows you to record
and store more footage using less space, so you will never miss an important event. This manual was written to ensure
that you get the most out of your SN502-4CH DVR.
WHAT IS INCLUDED
DVR (500GB Hard
Drive Installed)
4 x Outdoor Night
Vision Cameras
4 x Window Warning Stickers
DC12V Power Adapter
for DVR
4 x 60ft 4 PIN DIN to RCA
(male) Power Cables
10ft RJ-45 Cable
Software and Manual CD
1 x 4 port power supply
for Cameras
6 x RCA to BNC Connectors
• 4 x Camera Mounts
• Camera Mounting Hardware
• Quick Start Guide
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IR Remote Control
• Instruction Manual
• RCA to RCA (Male) Cable
• 1 x Power Adapter for Camera
USB Mouse
• 1 Year Warranty
• 24/7 Lifetime Live Customer
Support
3
FEATURES
iPhone and BlackBerry Compatible
Access live video footage directly from your iPhone, BlackBerry Bold1 or other smart phone.2
Record Over a Month of Footage
The 500GB hard drive is optimized for 24/7 surveillance and uses cutting edge H.264 compression to record over a
month of video.3 Set to record in real time, your footage will stream flawlessly during playback.
Coaching iMenu
Helpful information bubbles will pop up to assist you as you scroll through different settings. Learn what each setting
means so that you can configure the system to suit your needs.
Connect to a TV or Monitor Easily
VGA output and “spot” monitoring allow you to connect to up to two televisions and a computer monitor for viewing
purposes. This gives you more options when viewing the activity captured by your cameras.
We’ll Get You Online with Our 24/7 Lifetime Live Customer Support
Assistance is available whenever you need it. Our customer support team can be reached by phone 24/7, email or live
web chat services so that you will always have access to an expert.
View Video Online with No Service Fees
View your DVR’s live or recorded video footage on any Internet accessible computer5 with Internet Explorer.6 Know what
is happening at your home or business wherever and whenever you want.
Customize Your Camera Display
Picture-in-picture allows you to view one camera in full screen and two other cameras of your choice in smaller windows
simultaneously. You can also watch all four cameras at once in quad screen mode or cycle through each camera in
sequence mode.
4 Professional Grade Weather Resistant Cameras
Four color cameras provide you with a clear, consistent picture at 420 TV lines of resolution. Each camera is built with
professional grade aluminum housing and a sunshade to help prevent glare, deterioration and rusting.8
See in the Dark with Automatic Night Vision
Each camera comes equipped with night vision, allowing you to see any monitored area (up to 15ft away!)9 in total
darkness. The 12 infrared LEDs activate automatically when it becomes dark and deactivate during the day to save
energy.
Multiple Easy Backup Options
A built-in USB port gives you the option of backing up and transferring your video footage with a USB flash drive or
external USB hard drive.10 You can also connect to an external CD/DVD writer directly to your DVR and burn your footage
to a disc.
Advanced Motion Activated Recording
Advanced motion detection settings ensure that false alarms are not triggered—the easy motion detection “mask”
allows you to block out areas with constant movement.
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4
FEATURES
Included Mouse and Remote
Navigate through the menu with ease using the included USB mouse, the front panel of your DVR or the convenient IR
remote control.
Password Protection
Set a password to prevent unauthorized users from viewing your footage or changing any of your DVR settings.
24/7 Scheduled Recording
Choose which days of the week and hours of the day you want to set your DVR to record, or not record. Each individual
camera can even have a personalized weekly schedule.
Search by Date, Time or Event
Simply choose the desired date and time range, and the requested video clips will appear. Clips are also labeled by
event, which makes it easy to find particular footage.
Endless Location Options with 60ft of Wiring per Camera
The included 60ft camera wiring gives you flexibility in the installation of your cameras and allows you to increase each
camera’s range. If you need additional 60ft cable lengths, you can purchase the DF10W. The single wire also conveniently
carries both the power and video signals, so you are only running one wire per camera (maximum 180ft cable length
per camera is recommended).
1. Compatible with BlackBerry Bold. For an updated list of compatible models please visit www.defender-usa.com
2. iPhone is a registered trademark of Apple Inc. BlackBerry is a registered trademark of Research in Motion Limited. Defender is not affiliated with
BlackBerry, iPhone, Windows or Symbian. To see which other smart phone devices are compatible, please visit: www.defender-usa.com. 3. Recording capacity may vary based on recording resolution and quality, lighting conditions and movement in the scene. Based on a 500GB hard drive,
using lowest quality settings.
4. Requires broadband router and broadband Internet connection–not included. Internet Explorer is required.
5. Video playback software is not Mac compatible
6. Internet Explorer is a registered trademark of Microsoft Windows. Defender is not affiliated with Microsoft.
7. Sharp is a registered trademark of Sharp Corporation. Defender is not affiliated with Sharp.
8. Although the cameras are water resistant they are not waterproof. Cameras are not intended for use in direct exposure to water, rain or snow.
9. IR illumination range up to 15ft under ideal conditions. Objects at or beyond this range may be partially or completely obscured, depending on the
camera application.
10. USB flash drive, CD/DVD writer, and external hard drive not included.
OPTIONAL ACCESSORIES
•
DF10W (60 ft. Extension Cable)
For more optional accessories, please see the back of the manual or visit: www.defender-usa.com
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5
BUTTON AND CONNECTIONS
DVR FRONT
1
4
3
2
9
6 7 8 10 11 12 13 14 15 16
5
1. Power LED: Glows green when DVR is turned on
2. HDD LED:
Flashes when hard drive is in use
3. Directional Keys: Used to navigate through the menu
4. IR Sensor: For the remote control
5. Channel Selection: Selects channels to view. Press
once to view first channel
listed and a second time to
view second channel listed
6. Screen View:
Press once to view quad screen
and twice to view single screen
7. Record: Press this to prompt manual record
Rewinds playback footage
Selection button
Stops playback footage
Plays playback footage
Fast forwards playback footage
Pauses playback footage
Opens up sub menu
Opens up main menu
Opens up PTZ control buttons
8. Rewind: 9. Enter Button: 10.Stop: 11.Play: 12.Fast Forward: 13.Pause: 14.Function: 15.Menu:
16.PTZ: DVR BACK
1
2
5 6 7 8
1. VGA: 2. Mouse: 10
9
Connects to VGA monitor
Connect USB mouse here
(before power up)
3. Camera Connect: Camera connections for four cameras
4. Audio Input: Connects to a microphone and/or audio supported
camera (not included)
5. Power Connection: Connect DVR to power source
with this connection
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4
3
6. PTZ: Connects to two wire PTZ camera
7. LAN Connection: Connects to router
8. USB Connection: Connect USB drive here to
backup footage
9. Video Output: Allows you to attach two
different monitors
10.Audio Output: Connects to speaker/
audio input
6
BUTTON AND CONNECTIONS
REMOTE CONTROL
1. Numerical Keypad: Buttons 1-4 will display the
corresponding camera on full screen
2. All:
Switch to quad viewing mode
3. Menu:
Access the main menu and exit
the current menu
4. Select/Enter:
Allows you to select options
5. Directional Keys: Allow you to navigate through
the menu
6. Audio/Search:
Searches and finds any channels
that have an audio supported
camera attached to it (not
included)
7. Mute:
Mutes sound
8. Rewind:
Rewinds footage
9. Record:
Begins recording based on the
24 hour schedule
10.Pause:
Pauses playback footage and
starts/stops sequence mode
11.Play:
Calls up the playback menu
12.Fast Forward: Fast forwards through playback
footage and allows you to
navigate the menu to the right
13.Stop:
Stops recording and/or playback
footage
1
2
3
5
6
8
9
10
4
7
11
12
13
MOUSE
1. Select:
2
1
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3
4
Click this button to select
highlighted object
2. Scroll Wheel:
This wheel has no function on
this DVR
3. USB Connection: Connects to the USB mouse port
(top port) on the back of the DVR
4. Deselect:
Pressing this exits the menu you
are in. If you are in live view it
will open the sub menu
7
BASIC SETUP
Things to Consider Before Installation
•
•
•
•
•
•
•
•
•
•
The camera should be installed between 8 and 13ft above the area to be monitored
Before screwing in the mount for the camera ensure there are no obstructions in the camera’s view
Place cameras in the most strategic places where they can provide detailed, recorded video of every visitor.
Having the camera in the open for people to see can help deter criminals
To cover large, dark areas such as backyards, garages, and driveways, place cameras in strategic locations, such as on
the roof or deck, this way, less cameras are needed to cover an area
Ensure that the sunshade is positioned to avoid glare and be sure to position camera away from direct sunlight or
other light sources
For best results, the light in front of the camera should be about the same brightness as the light around the area or
object being monitored
Decide whether the camera will be wall-mounted, ceiling mounted or sit on a desk/table top. If you are mounting
the camera on a wall or ceiling, use the included mounting hardware. We recommend that the mounting bracket is
secured using the included screws for all installations
Each camera comes with 60ft of video/power wire please make sure that you mount the cameras no more than
60ft from the DVR. If longer wiring distance is required, 60ft extensions can be purchased (DF10W) from your local
re-seller or at www.defender-usa.com
We recommend using a surge protected power bar to protect the camera’s internal circuitry
Mounting the Cameras
1. Decide if the camera will be wall-mounted or sit on a
desk/tabletop. The camera can be adjusted for either
mounting scenario by rotating it to the required
position.
2. Screw the mounting bracket into the camera’s
mounting hole, turning it clockwise.
3. Mount the camera in the desired location no more
than 60 ft from the DVR unless you have purchased
additional wiring. You may mount the cameras on a
wall, ceiling or desk.
4. Ensure that the cameras are strongly secured into
the wall.
5. Adjust cameras to the desired viewing angles.
6. For additional help on mounting the cameras, please
see the drilling template, located at the back of the
manual.
SN502-4CH
Adjust camera to desired viewing angle
Ensure the camera is secured into place
8
BASIC SETUP
Wiring for Cameras
A
B
D
C
G
F
H
K
L
J
E
Instructions
1. Plug 12V adapter (A) into electrical wall outlet or surge protecting power bar.
2. Plug the single end of the four port power supply (C) into the male end of the 12V adapter (B).
3. Connect the 4PIN DIN female connection on the camera (E) into the 4PIN DIN male connection on the 60ft video
power wire (F).
4. Plug the power jack (G) from the 60ft video/power wire into one of the ports of the four port power supply (D).
5. Attach the BNC to RCA connector (L) to the video inputs (J) on the back of the DVR.
6. Connect the yellow male RCA plug (H) from the 60 ft cable to the BNC to RCA (K) connector on your DVR.
7. Repeat the above steps for all of the included cameras.
CONNECTING ADDITIONAL DEVICES
Connecting a USB Mouse
It is recommended to connect the included USB mouse Plug Mouse into first USB port
before powering on the DVR. This will speed up the
initializing process as well as make the DVR easier to use.
1. Plug the USB connection on the mouse into the top
USB connection on the back of the DVR.
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9
BASIC SETUP
Connecting a Monitor
1. Connect a BNC to RCA connector to the top VIDEO OUT Plug in BNC to RCA connector
connection on the back of the DVR.
2. Plug the RCA cable into the BNC connector.
3. Attach the other end of the RCA cable to a yellow RCA
video input on your TV/monitor.
4. Switch the TV/Monitor source to view the DVR. (Consult
Plug RCA cable to BNC
the TV/Monitor manual for instructions on how to
switch the video source)
5. The bottom video out is for a second monitor. Plugging
an RCA cable into this video out would be the same as
plugging it into the top video output.
Connecting a PTZ Camera
The SN502-4CH supports a 2 wire RS-485 connection for
a PTZ camera to be connected (PTZ camera not included).
Please see the PTZ camera manual for further instructions
on required connections and settings.
To connect a two wire PTZ camera:
1.
2.
3.
1. With a small flat head screwdriver, unscrew the screw
on the top of the opening.
2. Insert the wire into the hole below the top screw while
it is still unscrewed
3. Re-tighten the top screw, this will lock the wire into
place. Pull lightly on the wire to make sure it is secure.
4. For further instruction on connecting your PTZ camera,
please see the PTZ camera’s instruction manual.
POWERING ON DVR
Connect to a power source to turn on DVR
1. Insert the included power cord into the included
power supply.
2. Plug the power cord into a power outlet (surge
protected power outlet recommended).
3. Insert the power supply wire into the rear DC 12V port
on the DVR.
• After a few seconds the splash screen will appear
and the DVR will start up.
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10
GETTING STARTED
GETTING STARTED
Now that you have powered up the DVR and properly connected it to a TV or monitor you are ready to begin setting up
and using the DVR. This DVR is designed to be user friendly. You will notice the coaching iMenu information bubbles
describing settings that you will find in the menu. As an added convenience the DVR will automatically begin recording
once it is powered on as long as at least one camera is properly connected.
Using the Mouse
•
•
The included USB mouse makes using the SN5024CH simple and efficient. Using the mouse will make
controlling the DVR very similar to using a computer.
It will allow you to easily click on items to select
them and make desired changes. The mouse is not
necessary for operation
Make sure that the mouse is connected to the top USB
port on the back of the DVR before powering on.
Screen Viewing
By double clicking one of the eight camera screens, the viewing mode will switch to full screen mode. Double clicking
again will bring you to back to quad screen or eight screen mode. (depending on what was set before) From full screen
mode you can zoom into an area of the screen. For more information on zooming in, please see “zoom” on page 14.
Full Screen
Quad Screen
Zooming in
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11
FUNCTION MENU
FUNCTION MENU
The Function Menu can be accessed 3 different ways:
1. By right clicking the mouse.
To access items on this menu with the mouse move the
mouse pointer over the option to highlight it and left click.
To exit, move the pointer off the menu and left click.
2. Pressing select on the remote.
To access items on this menu with the remote, use the
arrow keys to move and when the option is highlighted,
press select. To exit, press the menu button.
3. Pressing the function button on DVR
To access items on this menu with the front of the DVR use
the navigational key pad on the front of the DVR to move
and when the option is highlighted, press enter. To exit,
press the menu button.
Function Menu
Main menu
Selecting this accesses the Main menu. If the menu is locked,
you may need to unlock first.
To unlock the menu:
1.
2.
3.
4.
Select the area the password will be typed and a digital
number pad will appear.
Type in the password. The default password is 123456.
Once you have typed in the password, press the enter
button to close the digital number pad.
Click “APPLY,” if the password is correct the main menu will
open.
Unlock Menu Prompt
DEFAULT PASSWORD:
123456
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12
FUNCTION MENU
PTZ Camera
Selecting this shortcut opens the PTZ menu. PTZ stands for Pan, Tilt, Zoom cameras (Not included). This menu option
only controls compatible PTZ cameras that are properly setup in the device management section of the menu.
The controls for the PTZ camera are as follows:
Directional keys: Clicking on the directional arrows moves the camera in the direction of that
arrow
Zoom: Pressing the + zooms in and pressing the – zooms out
Focus: Pressing the + focuses the picture and pressing the – takes the focus away.
This is useful if an object is either close range or long range and is being
displayed blurry
Iris: Pressing the + lets in more light and pressing the – takes light out of the
picture. This is useful for varying lighting situations as well as correcting
backlight issues
Slow Fast:
This bar allows you to adjust the speed that the camera will move
Cruise Setup: This function allows you to setup preset positions for the PTZ to follow, the
PTZ camera will cruise through your set positions and times. Not all PTZ
cameras have this function
PTZ setup menu
To set up cruise:
1. Right click the mouse and open PTZ.
2. Select “PTZ”.
3. Select the channel that the PTZ camera is connected to.
(The PTZ camera must already be configured).
4. Click on the STP text field and input the time (in
seconds) for how long you would like the PTZ camera
to stay at that position.
5. Use the directional buttons to adjust the camera to
the places you would like the PTZ camera to view in
cruise mode. Press the SET
button at each desired
position.
6. To review your set points, select the PRE text field and
input the number you would like to view.
7. Click “save” and then “exit”.
8. To Erase all Preset cruise points click the reset button.
PTZ Cruise
9. To start the PTZ cruise, Open the shortcut menu and
select “start cruise”. To stop the PTZ cruise, Open the
shortcut menu and select “stop cruise”.
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13
FUNCTION MENU
PIP Mode
PIP stands for picture in picture. This mode allows you to view camera one in full screen and up to two camera channels
(of your choice) as smaller screens in either corner of the screen. You must have at least two cameras connected to your
DVR for PIP mode to function properly.
To turn on PIP mode:
1. Right click the mouse and scroll to “PIP mode”, once
highlighted, two options will appear, 1x1 and 1x2.
2. 1x1 allows you to view camera one in full screen
and another camera in the lower left corner of the
screen. 1x2 allows you to view camera one in full
screen and two other cameras in the bottom left
and right corners of the screen.
3. For both options, clicking on the small camera
screen will change the camera that you are viewing.
4. To exit PIP mode, right click the mouse.
PIP Mode 1x1
PIP Mode 1x2
Zoom
When viewing a camera in full screen mode, your function menu gives you an option to zoom in. This is good if you
would like to get a better view of something that you are monitoring.
To zoom in:
1. Double click the screen you would like to zoom in on. This will open to full screen mode.
2. Right click the mouse, scroll to “Zoom” and press select.
3. Using the mouse, click and drag a square around the area you would like to zoom in on.
4. Once the square has been set, release the mouse button and the screen will zoom in on the selected area.
5. To exit the zoomed in screen, right click the mouse.
Video Search
Selecting this shortcut prompts the video search menu to appear. This allows you to search through the previously
recorded footage. For more information on the video search menu, please see PLAYBACK.
Mute
If you have connected audio enabled cameras to the DVR you can mute all noise being recorded by selecting the mute
option, open the function menu again while in mute mode to turn mute off.
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14
FUNCTION MENU
Manual Rec
Selecting this shortcut prompts the DVR to begin recording (if it is not already recording). This will override any schedule
that is set
Start Rotate
1. Right click the mouse and select “Start Rotate”, the cameras will then start sequencing through.
2. To stop auto sequence, double click the screen and you will return to the quad view screen.
Start Cruise
Selecting this option prompts the PTZ cruise to start (if you have set up the PTZ cruise). Selecting it again will stop the
PTZ cruise GUI to LCD
Selecting this option lockes your DVR’s controls and your screen will now act as a viewable LCD monitor ONLY, you will no
longer have any access to your DVR functions. To revert this function, you will need to press the button “0” on the remote
control or the “REW” button on the DVR front panel.
MAIN MENU
1.
2.
3.
4.
The main menu can be accessed by pressing the menu button on the front of the DVR or by selecting it from the
function menu.
To access the main menu with the mouse, right click and select main menu from the function menu. On the DVR
front panel and remote, press the “menu” button.
To select anything from the main menu, left click the mouse, press select on the remote or press “enter” on the
front of the DVR.
When you access any sub-menu there are a few options that may be available on the bottom of the page.
The options include:
Main Menu
1. Default: This button will restore all settings on the
current page to the default settings.
2. Apply: This button will apply and save changes
made to the current menu page.
3. Exit:
To exit the current menu, select exit at the
bottom of the screen.
Note: All sub menus have some or all of the above options. SN502-4CH
15
MAIN MENU
Using the Keyboard
The keyboard is used when typing in passwords, dates and labeling/naming certain things. This keyboard will appear
multiple times when working with your DVR.
1. Select the letters you would like by pressing select. By selecting the “ABC” tab on the side, you will change the
letters to be lower case and selecting it again will change the letters to numbers and again from numbers to upper
case letters. To erase, select the backspace button ( ).
2. When you have typed in what you like, press the enter button (
)on the keypad to close the keyboard.
Keyboard(s)
Display Setup
The display setup menu allows you name each camera, adjust where the title of the camera appears on screen, adjust
the color of each camera, turn cameras on and off as well as decide on where the time will be displayed on screen.
Title
This will be the name of the camera that is displayed on screen. It is good to name the camera something to reflect what
the camera is monitoring. Ex. Garage or Driveway. A maximum of 8 characters can be used.
To change the title of the cameras:
1. Select the camera that you would
like to adjust the settings for.
2. Select the camera title option
under the camera number you
would like to change and a
keyboard will appear.
2. Enter the title of the camera you
would like then select enter to
close the keyboard.
3. Select “apply” from the main
camera menu to save your changes.
4. Repeat for all desired cameras.
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MAIN MENU
Position
This will determine where the camera title will be displayed in the camera viewing window.
To change the position of the title:
1. Select the position option and a drop down list will open.
2. Select the position where you would like the title to appear on the camera screen. If you would like the name NOT
to display, set the position to “OFF”
3. Repeat for all desired cameras.
4. Select “apply” to save the changes.
Color Setup
Clicking this button will allow you to adjust the image settings for an individual camera.
To adjust the color on a camera:
1. Select the color setup button and a full
screen view of the selected camera will
appear along with scroll bars to adjust
Hue, Brightness, Contrast and Saturation.
2. To adjust each bar, make sure it is
highlighted in red. To turn the settings up
and down, click and drag the bar in the
center.
3. Once you have adjusted the color to your
liking, select “apply” and then “exit” to
return to the camera menu.
4. Repeat for all desired cameras.
Color Setup Screen
Live
Choose whether or not to display a camera in live viewing mode. The camera will record and playback normally, it just
will not appear on the live viewing screen. This is beneficial so that only authorized users can see what the camera is
viewing.
To turn the live viewing of a camera on or off:
1. Select the live option and a drop down list will open.
2. Select “enable” or “disable” from the drop down list to turn the camera on or off.
3. Repeat for all desired cameras.
4. Select “apply” to save the changes.
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MAIN MENU
Live Time Display
This DVR gives you an option to display the time while it is recording and while it is in live view mode. The default setting
has both time displays set to “enable”.
If you would like to turn either live view time display or record time display off or on:
1. Select the live time option or record time option and choose either “enable” or “disable” .
2. The time display will now be changed.
3. Select “apply” to save settings.
Copy to
This DVR gives you an option to copy all display selections from one camera to another, or all cameras.
To copy settings from one camera to other cameras:
1. Select the copy to option and choose a camera number or “all” cameras.
2. The settings from the currently viewed camera will now be copied to the camera(s) selected from the drop down
list.
3. Select “apply” to save settings.
Record Setup
This option allows you to turn on or off each camera, pick a video quality, adjust the frame rate, pick a resolution, enable
or disable audio recording, pick a recording mode (time schedule or always), set the file pack time (recorded video size
in minutes) and copy settings from one camera to another.
Record (Enable/Disable)
To turn channels on or off from recording:
1. Select the drop down menu beside the
channel(s) you would like adjusted.
2. Highlight whether you would like the
camera enabled or disabled and press
select.
3. Select “apply” to save settings.
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MAIN MENU
Quality
To change the quality of the recorded video:
1. Select the drop down menu beside the channel(s) you would like adjusted.
2. Highlight the quality you would like to change to (Best, better, or good) and press select.
3. Select “apply” to save settings.
Frame Rate
This DVR has the capability of changing it’s FPS, this means that with higher FPS the recorded video will be smoother
and better quality, lower FPS will result in a choppy video (that takes much less space on your harddrive).
To adjust the frame rate of recorded video:
Set FPS Screen
1. Select the drop down menu beside the
channel(s) you would like adjusted.
2. Highlight either “fixed” or “manual” to select the
framerate option.
3. If you select fixed, you will have the option of
manually choosing your resolution setting,
choose either D1, HD1, or CIF from the drop
down menu to the right of the frame rate option.
4. If you selected manual, a framerate setup button
will appear next to the drop down list, click on
this button.
5. The framerate setup screen will now open and
you can choose either CIF, HD1 or D1, and the
exact amount of frames per second you would
like each camera to record at. (more frames per
second will decrease the amount of video time
that your harddrive can accomodate)
6. You can choose to copy settings from one camera to another by using the copy options under the FPS settings.
7. Select “apply” to save settings.
Audio Rec.
To turn audio recording On or Off:
1. Select the drop down menu beside “Audio Rec”.
2. Highlight which camera you would like the audio to record from and press select. This has to be an audio supported
camera (not included) and it must be connected to the RCA audio input at the back of the DVR.
3. Select “apply” to save settings.
Note: Higher quality and resolution settings use up more space on your hard drive.
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MAIN MENU
Pack Time
The DVR allows you choose the maximum length that each recorded video clip will be. This is for backup purposes.
To adjust and/or set a pack time:
1. Select the drop down menu beside “Pack Time”.
2. Highlight the time you would like each recorded video clip to be (15, 30, 45 and/or 60 min) and press select.
3. Select “apply” to save settings.
Rec. Mode
The DVR allows you choose whether it always records, or if it records based on a set schedule.
To program your DVR to always record:
1. Select the drop down menu beside “Mode”.
2. Highlight the word “always” and press select.
3. Select “apply” to save settings.
To set your DVR for schedule record:
1. Select the drop down menu beside “Record Mode”.
2. Highlight the words TIME SCHEDULE RECORD and press select.
The default schedule is set to general record on a 24/7 schedule.
To customize your record schedule
This DVR allows you to set different schedules for each channel, what days the DVR will follow the set schedule as well
as select what record mode will be used. (Normal record, motion record or when the alarm is detected.)
1. From the camera setup menu, make sure the DVR is set to “TIME SCHEDULE RECORD.”
2. Highlight the word SCHEDULE (beside the record mode drop down list) and press select.
3. This will bring you to a separate screen.
4. Select the drop down list beside the word “CHANNEL”, highlight and select the camera you would like to set that
schedule for.
To change the schedule:
1. At the bottom of the schedule area, highlight the type of recording you would like to insert and press select, a check
mark will appear in the corresponding box.
Alarm record:
(Red) Records only when motion is detected
General Record: (Green) Constantly records
No Record:
(Transparent) Footage will not record at this time
2. In the schedule area, scroll to the day and time you would like to adjust (to record, alarm record or no record) and
press select. The time slot will fill with the corresponding color.
3. Repeat for all wanted times and days for each desired camera (or all cameras).
4. Once you have set all schedules for the desired cameras, days, times and record modes select “apply” to save settings.
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MAIN MENU
Schedule Copy Function
Selecting the COPY button will copy one days schedule and paste it into other days that you specify. This is useful if you
customize a schedule for a particular day and would like to apply the same schedule for other days of the week.
To copy one day’s schedule to another or all other days:
1. Select the drop down menu beside the word “from”.
2. Highlight the day you would like copied.
3. Select the drop down menu beside the word “to”.
4. Highlight the day you want the copied schedule to be pasted into.
5. Highlight the “copy” button and press select, the days you had selected will all have the copied schedule in it.
6. Once you have completed all desired schedules, select “apply” to save settings and “exit” to exit back to the record setup menu.
Schedule Copy Function
Note: Please be aware
that you must set
a schedule for each
camera that is
connected unless
you decide to set all
cameras to the exact
same schedule.
NETWORK SETUP MENU
The network setup menu is your gateway to viewing your
footage online. This menu holds the information you need
to set up on-line viewing. The DVR is pre-configured to work
with most basic network setups and the values shown on
the screen are the values you will be using to setup and view
the DVR on a computer.
Network Menu
The network setup menu allows you to configure all
the settings necessary to view your DVR online. You can
configure the way the DVR acquires an IP address, adjust
which ports are used to communicate with the DVR, adjust
your DNS as well as set your information for a DDNS account.
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MAIN MENU
Type:
Determines how the DVR will acquire an IP address; DHCP, Static or PPPoE.
DHCP:
DHCP (Dynamic Host Configuration Protocol) address is the most common setup for home or office networks. This allows
the DVR to automatically receive an IP address from the router. By default the IP mode will be set to DHCP and, in most
situations this is acceptable.
Static IP: Static IP addresses are manually assigned by an administrator. A static IP address would be beneficial if your internal IP
address changes often. Most home or office networks today do not use static IP addresses. If you are unsure of whether
you need a static or dynamic IP address, please contact your network administrator.
PPPoE:
Used for DSL services where individuals connect to a DSL modem. It is recommended to store the PPPoE information
in the router, if the PPPoE information is not stored in the router, the DSL modem will need to be configured. If you are
using a PPPoE connection, contact your Internet Service Provider for your PPPoE name and password.
To adjust the type of IP Mode you are using:
1. Select the drop down menu beside the word TYPE.
2. Highlight the IP Mode you would like to use and press select.
3. Select “apply” to save settings.
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MAIN MENU
IE Port:
Refers to the port that your DVR will use to communicate with your network and Internet. Knowing this port is necessary
for the DVR to be viewed properly over the Internet.
Media Port:
This port is used to initiate communication to the DVR. The media port is entered at the end of the IP address to connect
to the DVR. If using the default port (80), your Internet browser will automatically add port 80 at the end of the address,
even though it may not be visible. If using a port other than 80, you will need to add that port to the end of the IP
address when typing it into the web browser. (Ex. If using port 2000 and the IP address is 192.168.1.103 you would type
http://192.168.1.103:2000 in the address bar of Internet Explorer).
Web Port:
The web Port is used to initiate the communication to the DVR. It is used as a gateway to the main port. The web port
should be left as 80 unless port 80 being blocked by your ISP.
To Change the port you are using:
1. Select the drop down menu next to the port you would like to change and a keyboard will appear.
2. Type the port number you would like to use then select enter to close the keyboard. The ports cannot be the same number
3. Select “apply” to save your changes.
IP Address: The numbers here represent the Internal IP address of your DVR. If your DVR is not properly connected to the router, the
address will appear as 0.0.0.0. or the words “getting IP” will be displayed
To acquire an IP address:
• Make sure the DVR’s IP mode is set to DHCP
• Once adjusted to DHCP, select “apply” to save and exit the menu
• Unplug the power cable from the DVR
• Connect the included network cable from the back of the DVR to your router
• Plug the power cable back into the DVR
• Enter the network setup menu to verify that the IP Address is displayed on the network setup
Note: The internal IP address is the most important number on the Network Setup Menu screen and the
Ports will be used to set up Port Forwarding which is necessary for viewing the DVR outside of the
current network.
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MAIN MENU
DNS: Stands for “Domain Name System” and is for advanced network setup. DNS is used to convert common names into
website IP Addresses. It is best to leave these settings as is as it us usually the same as the router.
To Change the DNS address:
1. Highlight and select the number next to DNS and a keyboard will appear.
2. Type the number you would like for a DNS address then select enter to close the keyboard.
3. Select “apply” to save your changes.
DDNS:
DDNS (Dynamic Domain Name Service) This Menu option allows you to set up a common name for the DVR instead
of typing in an IP address. This feature is used if you have a Dynamic IP address from your ISP and the IP address is
constantly changing. The setup for DDNS on your computer is in networking guide on Pg 61.
To setup your DDNS on the DVR:
1. Highlight and select DDNS setup.
2. Highlight “DDNS” and change from “disable” to “enable”.
3. Highlight server, this should be set to DynDNS. Choose your DDNS provider from the list.
4. Highlight “HOST NAME” and press select, the keyboard will appear to input your host name.
5. Highlight “USER NAME” and press select, the keyboard will appear to input your user name.
6. Highlight “PASSWORD” and press select, the keyboard will appear to input your password.
7. Once all the proper information is inserted into the boxes, select “apply” to save your settings.
See DDNS Setup for more information on the DDNS setting.
DDNS Setup
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MAIN MENU
VIDEO SEARCH
This option allows you to search through your previously recorded footage and find footage recorded from particular
dates and times. You can access the video search menu by pressing play in live monitoring mode, from the shortcut
menu or by selecting the “Search” option on the main menu.
Record Search Screen
To access and play back footage from a particular date and time:
1. Select the channel you would like to view recorded footage from (1) and press select. Then, highlight and select a
date you would like to view footage from (2) a keyboard will appear for you to input the date that you would like to
see footage from. Highlight and select search (3) to open up the search times for that date.
• Once you have searched for a particular month, you can view times and footage from each day of that month
by double clicking on the day in the calendar below (7)
• The days and times that have Motion/Alarm recorded footage stored on them are red in the time schedule (4)
• The days and times that have General Recording stored on them are green
• If the time is not red or green, it means there was no recording during that time
3. To search for a particular time on a set date, highlight the time you would like to watch (4) and press select, a
keyboard will appear to input the start time of the footage you would like to view. Click on Playback (6) to start
viewing from that date and time.
4. If footage was recorded within the selected date and time slot, the footage will begin to play. If nothing was
recorded, a screen will appear and read ”no record file found”. Check your Date/Time and try searching to see what
video footage is available.
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MAIN MENU
Detail File List
This DVR allows you to view the file list for each day that you have recorded footage. The file list allows you to see what
the type of recording was (normal, motion detection), the date and time the footage was recorded, the size of the
footage, as well as gives you an option to backup particular recorded events.
To access the file from the video search menu:
File List Menu
1. Pick a channel you would like to view footage from, then access
the search option and select the date input area. A keyboard will
appear to input the date you would like to see the footage from.
2. Once the proper date has been entered, highlight and select
“search” to open up the available times for that date. The days
and times that have recorded footage stored on them are
highlighted red or green. Make sure that there are days that
have recorded footage on them.
3. Select the Date you wish to view the file list from.
4. Select the file list button and a separate screen will appear. This
screen will have a list of all the recordings from that day.
5. If you would like to filter out the types of recordings on this list, select what type of recording you would like to
see from the drop down menu next to the word “TYPE”. You can view only alarm (motion) recordings, only normal
recordings or all recordings.
6. The list displays the following information (from left to right).
• CH: The channel with recorded footage
• Time: The time range that the footage was recorded
• Size: The size of the file – the larger the file the longer the video clip
• Type: The type of footage that was recorded (Alarm or Normal)
• BAK: Allows you select video clips to backup onto a USB device
7. The buttons along the side of the list, when highlighted and selected do the following:
• First: Brings you the beginning of the list (oldest footage first)
• Prev: Brings you back a page if not already on the first page
• Next: Brings you forward a page
• Last: Brings you to the last page of recorded footage (most recent footage is last)
• All: Selects all footage on the page to be backed up
• Reverse: Inverses the selected and non-selected footage for backup
• Backup: Prompts back up of the selected video clips
• Exit: Exits the file list
Log List
To view the log of files in the order that they were recorded, select the Log button on the bottom of the video search
screen. Here you can choose to view files based on record type and time frame.
1.
2.
Select the record type and time frame and press the search button, the list of files will come up on the screen.
Here you can select and playback, or backup any of the files.
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MAIN MENU
Backup
Your DVR allows you to backup footage onto a USB device, USB HDD, or a USB CD/DVD burner and play it back on your computer.
To Backup footage onto USB device:
1. Make sure a USB device or USB burner is plugged into
the proper USB connection on the back of the DVR.
2. Access the file list from the particular day you would
like footage backed up. (Instructions on Pg. 26)
3. Highlight and select the box under the word BAK next
to the video clip(s) you would like backed up.
4. Select the backup button.
5. This will prompt the DVR to begin backing up footage
to the USB device or USB burner.
6. Once the selected footage has backed up onto the USB
device or USB burner, highlight and select “exit” to exit
the menu.
7. To view the backed-up footage on your USB device
please see “computer playback” section of the manual.
(Pg. 45). To view the backed up footage on a CD/DVD,
follow the basic instructions for your CD/DVD player.
Connect USB device into bottom USB port
Note: The Backup format is .264 and
will require a player of conversion
program to play the file. Video clips
can also be played back using the
web viewer.
DEVICES
Selecting this menu option opens up a separate sub menu that allows you to select and configure the options for each
particular device associated with the DVR. The devices include:
•
•
•
•
•
•
Devices Menu
Hard disk drive
Internal alarm settings
PTZ camera setup (PTZ
camera not included)
Mobile: Online mobile viewing
setup
Motion Detection: Motion detection settings
Exit: Exits the menu
HDD: Alarm: PTZ: SN502-4CH
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MAIN MENU
HDD
This menu option gives you information about
your HDD (Hard Disk Drive), allows you to enable
overwrite mode, and format the hard drive and/
or USB drive.
HDD Management Menu
The information that this option gives
you includes:
• HDD Status: Displays the current
operating status of the
hard drive. If the Hard
Drive is functioning
normally it will display
“OK”
• Total Space: Tells you how much space
you have altogether on
your HDD
• Avail Space: Tells you how much space you have available to record on the HDD before all the HDD space is
used up
• Available Time: Amount of remaining time available to record
Overwrite
When the HDD has overwrite enabled, it will record over the oldest footage once the HDD fills up instead of stopping the
recording, this way the DVR is always recording. If you want to stop recording when the HD is full, set overwrite to “Close”.
To Enable/Disable overwrite mode:
1. Select the drop down menu beside “Overwrite”.
2. Select either “auto” to turn overwrite on, you can also set the DVR to overwrite for just a few hours or days, or choose
“close” to turn overwrite off.
3. Select “apply” to save settings.
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MAIN MENU
HDD Format
Formatting the HDD erases all recorded video and audio on your Hard Disk Drive. Formatting will not erase any of your custom settings on your DVR.
To Format the HDD:
1. Highlight the “Format HDD” button and press “select”.
2. A screen will come up asking you if you are sure you want to format everything on your HDD.
3. Select “OK” to format the HDD or “cancel” to prevent formatting.
4. It may take a few minutes to format the HDD. Formatting cannot be stopped halfway through.
5. Once formatting has completed a screen will come up and let you know that the HDD has formatted successfully.
6. Select “OK” then, exit the menu and the DVR will restart.
• Formatting HDD does not change any settings, it only erases all your recorded footage.
USB Format
USB format erases anything you have stored on your USB device. Before formatting, make sure your USB device is
connected to the bottom USB port on the back of the DVR.
To Format the attached USB drive:
1. Highlight and select the “USB Format” button.
2. A screen will come up asking if you are sure you want to format your USB device.
3. Select “OK” to format the USB or “cancel” to prevent formatting.
4. It may take a few minutes to format the attached USB. Do not remove the USB drive during this time.
5. Once formatting has completed a screen will come up and let you know that the USB has formatted successfully.
6. Select “OK” and you will have successfully formatted the attached USB drive.
HDD and USB format buttons
Warning Screen
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MAIN MENU
Alarm Setup
The alarm menu allows you to adjust for which alarms you would like set, adjust time the internal buzzer will sound
for as well as set email notifications. This DVR gives you the option to have email alerts sent when motion is detected.
To turn on alarm:
1. In the alarm menu go to the alarm notification(s) you would like to be notified on (HDD LOSS, HDD SPACE, VIDEO
LOSS) and press select to open the drop down list.
2. Highlight and select “ON” for each function you would like to be notified on.
3. Next to the word “Buzzer”, highlight and select the drop down list and highlight and select if you would like the
alarm on or off.
4. Next to the word “Duration”, highlight and select how long you would like the alarm to sound for when the alarm is
triggered.
5. Once you have set the alarm settings to your liking, select “apply” to save your settings.
To set notifications:
1. In the alarm menu go to the notification(s) you would like (HDD LOSS, HDD SPACE, VIDEO LOSS) and select to open
the drop down list.
2. Highlight and select “ON” for each function you would like to be notified on.
3. Highlight and select “apply” to save your settings.
• Now that you have set which alarms you would like to be notified on, you can set up your DVR to give an audio
alert when those alarms are triggered. You can also set up your DVR for an audio alert and/or email alert when
motion is detected.
Alarm Setup
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MAIN MENU
PTZ Setup
PTZ setup allows you to input information for a PTZ camera. (PTZ cameras not included) The information must be
entered in the DVR so that the DVR works with your PTZ camera and all its functions.
To input the PTZ information:
1. Find which camera channel the PTZ camera(s) are hooked up to and from that channels row on the PTZ setup menu,
input the proper information for your PTZ camera.
2. The information you need to select will be specified in the PTZ manufacturer manual.
3. Choose to enable/disable cruise mode for the PTZ camera, once all the correct information is entered into the DVR,
select “apply” to save changes.
Mobile Setup
Mobile Setup
The SN301-8CH is compatible with
iPhones, BlackBerry, Windows Mobile and
Symbian operating systems. The mobile
setup menu allows you to input the user
name and password you would be using
to view your DVR through your mobile
phone. It also allows you to adjust which
port your phone will be viewing from.
Port forwarding on the router must be
configured for this port for mobile viewing
to work.
• Instructions for viewing your DVR on
a mobile phone are in the network
guide of this manual on Pg 76
• Software is required to be installed on
the mobile device
To adjust the user name, password and server port for mobile login:
1. Select the column next to the setting you would like to change and a keyboard will appear.
2. Type the name, password and port you would like then select enter to close the keyboard. (User name and
passwords are case sensitive).
3. Select “apply” from the main camera menu to save your changes.
4. For more information about mobile setup please see Mobile Viewing (Pg. 76)
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MAIN MENU
Motion Detection
This menu option allows you to adjust the motion detection settings for each individual camera. The settings you can
adjust include turning motion on or off, adjusting the sensitivity and selecting the motion detection area.
To change the status of motion detection for each camera:
1. Select the “status” drop down list under the camera you would like to turn motion detection on/off.
2. Select “on” or “off” from the drop down list to turn the motion detection on or off for that camera.
3. Repeat for all desired cameras.
4. Select “apply” to save the changes.
To change the sensitivity of motion detection for each camera:
1. Select the “sensitivity” drop down list under the camera you would like to adjust the motion detection sensitivity.
2. Select 1 to 5 from the drop down list to adjust the sensitivity. 1 is the lowest sensitivity and 5 is the highest sensitivity.
3. Adjust the sensitivity for all desired cameras.
4. Select “apply” to save the changes.
Motion Detection Menu
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MAIN MENU
MD Area
MD area stands for Motion Detection area. This setting allows you to adjust particular areas of each camera where
motion will and will not be detected. This is good if you had a camera pointed towards something that is always moving,
such as a busy road. This way the DVR only records motion that is out of the ordinary, thus saving you HDD space and
more days of recording.
To adjust the MD area
1. Select the setup option under to the camera you would like to adjust the motion detection area and a separate
screen will appear with a red mask on the picture and a grid.
2. The screen is fully red; this is because the DVR is automatically set to detect motion throughout the whole screen.
3. To adjust the motion detection area for the desired cameras, highlight the squares where you do NOT want motion
detected and press select. When the area is no longer shaded in red, the area will no longer
detect motion.
4. Once the motion detection areas have been determined, exit the screen by right clicking or pressing “ESC” then
select “apply”, to save settings.
Note: It is most efficient to set this up using the mouse.
Motion Area Mask
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MAIN MENU
SYSTEM SETUP
This menu option allows you to change system settings on your DVR. The settings you can change include:
•
•
•
•
•
•
Date and Time:
Password:
Video:
Language: Info: Maintenance: Adjust date, time and daylight saving time
Turn the password function on/off as well as change the password
Adjust video resolution as well as video standard
Eight languages to choose from
Gives you information about the device, software version, and the MAC address
Allows you to adjust auto maintenance, reboot system, update system and re-load all of
the default settings
System Setup Menu
Date and Time
This menu option allows you to adjust the date and time, change the format of the displayed date, adjust the time
format, set time zones and adjust the DVR for daylight saving time.
1. Select the column next to the date you would like to change and a keyboard will appear.
2. Type the date in the order of the selected format (listed above time format) then select enter to close the keyboard.
3. Select “apply” to save your changes.
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MAIN MENU
To adjust the Time:
1. Select the column next to the time you would like to change and a keyboard will appear.
2. Type the time in the order of the selected format (listed below date format) then select enter to close the keyboard.
3. Select “apply” to save your changes.
1. Select the scroll bar next to “date format” and a list will appear.
2. Highlight and select the type of date format you would like.
3. Select “apply” to save your changes.
1. Select the scroll bar next to “time format” and a list will appear.
2. Highlight and select the type of time format you would like. Choose between a 12 hour clock or a 24 hour clock.
3. Select “apply” to save your changes.
Time Setup
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MAIN MENU
NTP Server
You have the option of setting your DVR to sync its time to various web servers, so your DVR is guaranteed to have the
correct time, and automatically adjust for daylight savings time.
To set the DVR to sync with a NTP time server:
1. Select the scroll bar next to NTP and select on.
2. The NTP server options will come up once NTP
is set to on, here you can choose one of three
time servers.
3. Choose a server and press the UPDATE NOW
button, the time will be adjusted accordingly.
Time Setup with NTP options
DST (Daylight Savings Time)
DST stands for daylight saving time; you can adjust the DVR to change automatically when daylight saving time
approaches, this is so you don’t have to go back and do it yourself. You can also customize when the DVR changes for DST.
To set the DVR to adjust for daylight saving time on its own:
1. Select the scroll bar next to DST and list will appear, turn DST on.
2. Next to Mode, highlight default and press select to turn the automatic DST adjustment on.
3. Select “apply” to save your changes.
To customize the DVR’s daylight saving time adjustment:
1. Select the scroll bar next to “DST mode” and list will
appear.
2. Highlight “custom” and press select, a custom list will
appear.
3. Adjust the time you want the clock to go back an hour by
adjusting the week and month next to “start time”.
4. Adjust the time you want the clock to go forward an hour
by adjusting the week and month next to “end time”.
5. To adjust the week and month that DST changes, use the
drop down list, highlight the week and/or month you
would like and press select.
6. Once everything has been adjusted to your liking, select
“apply” to save your settings.
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Time Setup with DST Options
36
MAIN MENU
Password Setup
This menu allows you to set up to 7 users, each with their own ID, password, and permission levels.
To set the Admin Password:
1. Select the box next to “admin” and a checkbox will appear.
2. Press the edit button to change the password. The edit password screen will appear.
3. Select the text box beside User Name and enter in your ID using the keyboard that pops up.
4. Beside password enable, select the drop down box and set it to ON.
5. Type in your password and then type it in again to confirm, in the two text boxes that pop up.
3. Select “apply” to save your changes.
To Enable User Passwords:
1. Select the box next to one of the Users (1-7) and a checkbox will appear.
2. Press the edit button to change the password. The edit password screen will appear.
3. Select the text box beside User Name and enter in your ID using the keyboard that pops up.
4. Beside password enable, select the drop down box and set it to ON.
5. Type in your password and then type it in again to confirm, in the two text boxes that pop up.
6. Select “apply” to save your changes.
To Enable User Permission Levels:
1. Select the box next to one of the Users (1-7) and a checkbox will appear.
2. Press the Permission button to change the password. The permission screen will appear.
3. Select the boxes beside the permission you want to allow that user to have access to.
4. You can also press the All button for the user to have all permissions, or clean to delete all of the permissions.
6. Select “apply” to save your changes.
User Setup Page
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Password Setup Page
User Permission Page
37
MAIN MENU
Video Audio Setup
This menu option allows you to adjust the look and type of output, by changing the video system, resolution, and a
range of other settings.
To adjust your video system:
Throughout the world there are two main video systems; NTSC and PAL. NTSC stands for National Television System
Committee, and is used in parts of North America and Japan. PAL stands for Phase Altering Line and it is used in
European countries. The DVR is automatically set to NTSC as Defender distributes DVRs to North America.
To change the video system:
1. Select the scroll bar next to “video system” and list will appear.
2. Highlight the video system you would like, NTSC or PAL.
3. Select “apply” to save your changes, the system will restart.
To adjust the resolution for a VGA device:
1. Select the scroll bar next to “VGA resolution” and list will appear.
2. Highlight the resolution you would like. The higher the resolution, the better the quality will be but the more space
it will use up on your HDD.
3. Select “apply” to save your changes.
To set the OSD device type:
1. Select the scroll bar next to “OSD Device” and list will appear.
2. Highlight the device type you are using, VOUT, VGA, OR auto detect.
3. Select “apply” to save your changes.
Auto Rotate Time:
You can set the DVR to automatically switch channels every few seconds while in live mode.
1. Select the text box beside Rotate Time, input the amount of time in seconds that you would like each camera view
to play full screen on your DVR.
2. Select “apply” to save your changes.
Volume, Margin and Privacy Zones
These options let you customize the look and sound of your recordings.
To Adjust the Volume:
1. Select the volume option and the volume screen will appear.
2. Slide the cursor from 1 to 100 to set the volume, 1 being the lowest, 100 being the highest.
3. Select “apply” to save your changes.
To Adjust the Margins:
1. Select the Margins option and the margin screen will appear.
2. Slide the cursor from 0 to 36 to set the each margin 0 being the lowest, 36 being the highest.
3. Select “apply” to save your changes.
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38
MAIN MENU
Privacy Zone
This DVR has the ability to allow you to have up to 4 provacy zones per camera, privacy zones appear as black areas on
a live view screen and are never recorded, this is good if you have a safe or some other area that you do not wish to be
viewed or recorded.
To adjust the Privacy Zones:
Privacy Zone Screen
1. Select the Privacy Zone button in the Audio Video
Setup screen, the Privacy Zone screen will appear.
2. Choose the desired camera using the drop down box,
turn provacy zone On by selecting the drop down
box labelled “Privacy Zone“.
3. Place checkmarks beside the amount of privacy
zones you wish to have (up to 4).
4. Press the Mask Area setup option and the setip
screen will appear.
5. Click and drag the boxes around the screen to place
them where you need provacy zones.
6. Press the apply button to save your changes.
Language
This DVR allows you to set many different languages. The languages you have to choose from include: English, Italian,
Portuguese, Spanish, Russian, Thai and French.
To adjust the language:
1. Select the drop down menu beside “ System Language”.
2. Highlight the language you would like and press select.
3. Select “apply” to save your settings and exit the menu.
4. The system will restart and open with your set language settings.
System Information
System Information Screen
This area allows you to view information about your DVR.
The information you can view consists of:
• The Device Name
• The Device ID
• The Device Type
• The Serial Number
• The MAC Address
• The currently installed software version
• The IE Version
• The Hardware Version
• The Keyboard Version
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39
MAIN MENU
Maintenance
System maintenance allows you to load system default settings, set up your DVR for automatic maintenance, adjust
system reboot, manually reboot the system as well as update the system with a USB device.
To turn auto maintenance on or off:
1. Select the scroll bar next to “auto maintain” and list
will appear.
2. Highlight whether you would like auto maintain on
or off and press select.
3. Select “apply” to save your changes.
Maintenance Screen
To adjust auto reboot:
1. Select the scroll bar next to “auto reboot” and list
will appear.
2. Highlight how often you would like the system to
reboot (daily, weekly or monthly) and press select.
3. You can also adjust the time and day of week you
would like the system to reboot. To do this, insert a
time in the space next to the drop down list. (Based
on a 24 hr clock)
4. Select “apply” to save your changes.
To update system:
A system update can be done if there is new software available for your DVR model. This should only be done if a
DEFENDER representative recommends it.
1. Download the proper upgrade files from www.defender-usa.com and put the files onto your USB flash drive.
2. Insert the USB flash drive into the back of the DVR.
3. Select system update, it should take a few minutes to update everything.
4. Once the update is complete your DVR will restart with the new software on it.
To load default
Loading default settings will restore all settings on your DVR to the default settings except your passwords and time
adjustments.
1. Highlight and select “load default”.
2. A screen will appear asking you if you are sure you want to restore the DVR to the default settings.
3. If you want to restore default, select “OK” , if not, select “cancel”.
4. If you choose to restore the settings, the DVR will take a few minutes to load.
5. Once loaded, the factory default settings will be set.
To reboot the DVR:
1. Select the “reboot” option, a screen will appear asking you if you are sure you would like to reboot the DVR. To
reboot, press “OK”.
2. If you prompted to reboot the DVR, the DVR will shut down and start back up.
To Power Off the DVR:
1. Select the “Power Off” option, a screen will appear asking you if you are sure you would like to shut down the DVR.
Press “OK” to turn the DVR off.
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40
PLAYBACK
VIDEO SEARCH
There are three ways to access the search menu for playback:
1. Pressing the play button on the front panel or the remote of your DVR.
2. Accessing the search menu by right clicking the mouse and selecting “video search”.
3. Accessing the main menu and selecting the video search option.
• Video search allows you to find footage recorded from particular dates and times
To access and play back footage from a particular date and time:
1. Select the channel you would like to view recorded footage from (1) and press select. Then, highlight and select a
date you would like to view footage from (2) a keyboard will appear for you to input the date that you would like to
see footage from. Highlight and select search (3) to open up the search times for that date.
• Once you have searched for a particular month, you can view times and footage from each day of that month
by double clicking on the day in the calendar below (7)
• The days and times that have Motion/Alarm recorded footage stored on them are red in the time schedule (4)
• The days and times that have General Recording stored on them are green
• If the time is not red or green, it means there was no recording during that time
3. To search for a particular time on a set date, highlight the time you would like to watch (4) and press select, a
keyboard will appear to input the start time of the footage you would like to view. Click on Playback (6) to start
viewing from that date and time.
4. If footage was recorded within the selected date and time slot, the footage will begin to play. If nothing was
recorded, a screen will appear and read ”no record file found”. Check your Date/Time and try searching to see what
video footage is available.
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41
PLAYBACK
File List
This DVR allows you to view the file list for each day that you have recorded footage. The file list allows you to see what
type of recording it was (normal, alarm/motion detection), the date and time the footage was recorded, the size of the
footage and also the option to backup particular recorded events.
To access the file list:
File List Menu
1. Access the search option and select the date input
area. A keyboard will appear to input the date you
would like to see the recorded footage from.
2. Once the proper date has been entered, highlight
and select search to open up the available times for
that date. The days and times that have recorded
footage stored on them are highlighted red or
green. Make sure there are days that have recorded
footage on them.
3. Select the date you wish to view the file list from.
4. Select the file list button and a separate menu will
appear with a list of all the recordings from that day.
5. If you would like to filter out the types of recordings
on this list, select what type of recording you would
like to see from the drop down list next to the word
“TYPE”. You can view alarm, normal or all.
6. The list displays the following information (from left to right.)
• CH: The channel with recorded footage
• TIME: The time range that the footage was recorded
• SIZE: The size of the file – the larger the file the longer the footage
• TYPE: The type of footage that was recorded (Alarm or Normal)
• SELECT: Allows you select video clips to backup onto a USB flash drive
7. The buttons along the side of the list, when highlighted and selected do the following:
• FIRST: Brings you to the beginning of the list (oldest footage first)
• PREV: Brings you back a page if not already on the first page
• NEXT: Brings you forward a page
• LAST: Brings you to the last page of recorded footage (newest footage is last)
• ALL: Selects all footage on the page to be backed up
• INVERSE: Inverses the selected and non selected footage
• BACKUP: Prompts back up of the selected clips. For more information on backup see “Backup” (Pg. 26)
• EXIT: Exits the file list menu
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PLAYBACK
Playback Screen
Playback Through DVR
Once you have selected the footage you would like to view, press select and the footage will automatically play. Upon
playing back the recorded footage, options on the bottom of the screen appear for you to manipulate the video. These
options are also accessible though the front panel on the DVR as well as on the remote control.
The options and their functions are as follows: (from left to right on the screen)
Rewind: Slow Forward:
Play:
Pause/Forward: Fast Forward: Mute: Volume Adjust: Exit: SN502-4CH
Pressing this rewinds the footage, the more times you press this the faster the footage will
rewind (x2, x4, x8).
Pressing this button slows down the playback footage. The more times you press this, the slower
the video will playback.
Footage plays automatically when selected from the playback menu, pressing this button will
play the footage, rewinding or fast forwarding or stopped. (1/2, 1/4, 1/8 or normal speed)
Pressing this button once will pause the playback footage. After that, each time you press this button the playback footage will move forward a frame and pause again.
Pressing this fast forwards the footage, the more times you press this the faster the footage will
fast forward (x2, x4, x8).
Selecting this option will mute the sound from the playback footage. Sound will only play
though if you have an audio supported camera (not included) hooked up to your DVR.
Adjusting this bar (from low to high) will adjust the volume of the sound from the playback
footage. Sound will only play if you have an audio supported camera (not included) hooked up
to your DVR.
Selecting this option will exit the playback footage and return you to the playback search or file
list option.
43
PLAYBACK
COMPUTER PLAYBACK
When you backup footage onto a USB device you can view the backed up footage on your computer. Viewing your
footage from your computer allows you more options for manipulating the video as well as for backing up footage
directly to your computer.
To view footage though your computer:
1. Insert included software CD into disk drive and double click to install the playback software.
2. Follow the installation guide until the end.
3. Once everything has been successfully installed, insert USB device into USB port on computer. Make sure USB device
has backed up footage on it.
4. Open the playback software you installed.
Software Installation
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PLAYBACK
File Viewing
Be sure that the playback software is open on your computer. Instructions differ depending on what files you would like
to open and play:
One Video
1. Select
and then files. Find the USB device file, or any other area where backed up footage would be stored
on your computer.
2. Make sure to view .264 Files.
3. Select the file you would like to view and select open.
4. Once you have selected open, the video will NOT play automatically. You must prompt the video to play.
5. To view the footage you must select play
, from the bottom menu. Once play is selected, the video will begin.
An Entire Folder
and then folders. Find the USB device file.
1. Select
2. Select the file you would like to view and select open.
3. Once you have selected open, the video does NOT play automatically. You must select play
Removing a File
1. Select the file you wish to remove from the list and press
2. You can also clear the entire playlist by pressing
.
.
.
Computer Playback Software
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45
PLAYBACK
Software Functions
The software has many functions. The drop down menus allow you to adjust the video, the file menu allows you to open
video files, and settings allows you to adjust certain settings in the software.
Play Menu
1
2
3
4
5
6
7
8
9
10
11
12
The video functions from the play menu are as follows:
1. Minute Bar:
Shows your progress of time through any footage being played
2. Play: Plays the footage.
3. Pause: Pauses the footage.
4. Stop: Stops the footage.
5. Rewind: Moves the video backwards.
6. Fast Forward:
Slows down video.
7. Forward Frame: Moves the video forward a frame.
8. Capture Picture:
This option takes a photo of the screen. When you select this option, a screenshot of the current video will be saved under a computer directory, the file location will appear beside the capture button.
9. Volume Bar:
Allows you to adjust the volume if you have recorded footage from an audio enabled camera (not included).
10. Add Videos:
Add a single video or a folder of multiple videos to the playback list.
11. Remove Videos:
Remove a single unwanted video clip from the playback list.
12. Clear All:
Clears all videos from the playback list.
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NETWORK GUIDE
REQUIREMENTS
You will need to have:
The DVR connected to a router
The router connected to the Internet
A PC or laptop that is connected to the same router as the DVR. The PC can be
connected by a wired or wireless connection
Internet Explorer 6.0 or higher (to check your version of Internet Explorer
open I.E. In the top Menu bar select “Help” and then select “About Internet
Explorer”. The version of I.E. will be displayed.)
A genuine and fully updated version of Windows XP, Vista or newer
Note: The computer and DVR need to be connected to the same router for initial setup. A computer will
not always be necessary at the location to view the DVR.
CONNECTING DVR TO A ROUTER
1. Power off the DVR by removing the power
cable from the back of the DVR.
2. Connect the included network cable to the
back of the DVR in the Ethernet port (LAN).
3. Connect the other end of the network cable to
an available port on the router.
4. Power on the DVR by reconnecting the power
cable to the back of the DVR.
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LAN Connection
47
NETWORK GUIDE
Finding your DVR’s IP Address
By default, the DVR IP mode is set to DHCP. This means the DVR will automatically retrieve an IP address from the router
that it is connected to. Unless your network requires a static IP address leave the DVR IP mode set as DHCP.
1.
2.
3.
4.
Press “Menu.”
Enter password if prompted. The default password is 123456.
Select “NETWORK SETUP.”
Make sure the “IP Mode” is set to DHCP. This setting is acceptable for most users.
• If the IP mode is not set to DHCP, use the drop down list next to “type” and change the type so that it is set to
DHCP. You must hit “apply” and exit for the DVR to restart and retrieve an IP address
5. Write down your IP address, port and web port. This information will be used in the next few steps to view the DVR
on your computer as well viewing the DVR over the Internet.
→
ONCE ACQUIRED,
YOUR IP ADDRESS
WILL APPEAR HERE
Note: If your router does not support DHCP, contact your network administrator to supply you with
the proper IP information. If the DVR needs to store PPPoE (DSL/ADSL) settings contact your ISP
(Internet Service Provider) for the proper IP address settings.
Preparing Your Computer for Viewing the DVR:
Every computer that is accessing the DVR will need to be configured to download and run ActiveX controls. This change
only needs to be made one time on the computer that is accessing the DVR. This can be done by following either of the
two methods below.
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NETWORK GUIDE
Method 1:
1. Open up Internet Explorer.
2. Click on TOOLS.
3. Click on INTERNET OPTIONS.
4. Click on the SECURITY tab then the CUSTOM
LEVEL button.
5. Change the ActiveX settings listed below.
• Download signed ActiveX controls:
PROMPT or ENABLED
• Download unsigned ActiveX controls:
PROMPT
• Initialize and script ActiveX controls not
marked as safe:
PROMPT
• Run ActiveX controls and plug-ins:
ENABLE
• Script ActiveX controls marked as safe for
scripting:
ENABLE
If this is an option:
• Allow automatic prompting for file and
code downloads:
ENABLE
6. Click OK.
7. Click “apply”.
8. Close the options window.
This method needs to be done on every computer you wish to view your DVR from.
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49
NETWORK GUIDE
Method 2:
Add the DVR’s IP address to the Trusted Sites in Internet Explorer.
1. Open up Internet Explorer.
2. Click on TOOLS.
3. Click on INTERNET OPTIONS.
4. Click on the SECURITY Tab.
5. Click on TRUSTED SITES.
6. Click on the SITES button.
7. Type in the IP address of the DVR in the following format:
http://192.168.0.108 and click ADD.
8. If “Require server verification (https:) for all sites ...” is selected you will
need to uncheck the selection box.
The IP address used in the example above is for internal
network viewing. If you are trying to access the DVR from a
remote location you will add the “External IP Address” to the
trusted sites list. See Finding your External IP Address.
9. Change the default settings for the TRUSTED SITES zone to low. Click
on DEFAULT LEVEL and change the security level of the zone to “Low”.
This can be done by running the slider to the bottom. This will allow
ActiveX controls from the DVR to be downloaded and the DVR to be
viewed on the computer.
10.Click “apply”.
11.Click “OK”.
Viewing Your DVR on Your Computer
Now that the computer is prepared to install the necessary ActiveX changes listed above you are ready to start viewing
the DVR using your computer. Using Internet Explorer, type the IP address of the DVR into the address bar using the
following format: http://192.168.0.108 and press ENTER.
If the computer and the DVR are connected to the same router you can use the internal IP address to view the DVR. If the
computer is not connected to the same router and is at a remote location you will need to use the external IP address for
the DVR to view the DVR from that computer.
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NETWORK GUIDE
Log in to the DVR (Using Internet Explorer):
1.
By default the DVR will require a user to input a password before being able to view the DVR online. The default
password for the web interface of the DVR is: 123456
Installing the ActiveX controls:
2.
There will be a yellow information bar that pops up below the address bar in Internet Explorer. Click on the yellow
information bar and then select “Install This Add-on for All Users on This Computer…”. Please be patient as the
installation process can take 1-2 minutes.
3.
If your ActiveX settings are set correctly you will see the following dialogue box.
4. Click “RUN”.
Once everything has installed and loaded, you will see the web player and the connected cameras.
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51
NETWORK GUIDE
VIEWING YOUR DVR OUTSIDE OF YOUR NETWORK
Now that you have successfully viewed your DVR and cameras from a computer connected to the same router it is time
to set up your router to view the DVR while at a remote location. This process is called “Port Forwarding” and you can find
detailed instructions on how to complete the required steps at:
Option 1 - www.defender-usa.com/network
Option 2 - www.portforward.com
BEFORE YOU BEGIN PORT FORWARDING YOU WILL NEED:
 The DVR connected to a router
 Your computer hooked up to the same network/router as the DVR
 The brand and model number of your router (this is usually located on the
back or bottom of the router)
 Internet Explorer 6.0 or higher
 The Internal IP address of your DVR
 The port and web port numbers that the DVR is programmed to run off of. To
view what ports are being used with your DVR see the network setup menu
on your DVR.
Note: Port forwarding is required if you want to view the DVR from a computer that is not connected
to the same router.
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NETWORK GUIDE
OPTION 1: (recommended)
This option gives you an audio enabled video that has step-by-step instructions on how to port forward your DVR for
your specific router.
1.
2.
2.
3.
Open up your web browser and go to:
www.defender-usa.com/network
Once the site has loaded you will see a list with photos of different DEFENDER DVR models, select the SN301-8CH.
You will then see a list with photos of different types of routers. Select the router most similar to yours.
Once selected, another program will appear in a separate screen, select the get started icon in the bottom left
corner.
4. Make sure the volume is at a reasonable listening level on your computer and follow the instructions given in the
appear window.
5. Once you have completed port forwarding, see TESTING PORT FORWARDING on Pg 59.
Select your DVR (SN301-8CH)
Select your Router Model
SN301-8CH
Follow Instructional Video
PLEASE MAKE SURE TO FORWARD PORT 80 AND 9000 FOR ONLINE VIEWING. IF YOU WOULD LIKE
TO USE MOBILE VIEWING, BE SURE TO FORWARD PORT 1024 AS WELL.
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NETWORK GUIDE
OPTION 2:
1. Open up your web browser and go to:
www.portforward.com
2. Once the site has loaded, scroll down to the large list of routers.
3. Find the type of router you have and select it.
• If you cannot find your exact router, select one that is similar to your router or made by the same company that
made your router
4. Once you select a router an advertisement will appear – select the “click here to skip this advertisement” text in the
top right corner.
5. On the next page there is a list of programs that require port forwarding, try to find instructions on port forwarding
a DVR, if you cannot find any you can select any type of system as the instructions for port forwarding are similar
for all products.
6. Follow the step by step instructions for your router on www.portforward.com. Be sure to use the set ports on the
DVR (Default = Port 80 and 9000).
• The instructions will walk you through the port forwarding process from start to finish. Your router may require
a user name and password, if you do not know this you may have to contact your Internet service provider.
7. Once you have completed port forwarding, see TESTING PORT FORWARDING on Pg 58.
Go to www.portforward.com
Port forward Home page
Select a Router most similar to yours from list
NOTE: www.portforward.com is not affiliated with DEFENDER.
PLEASE MAKE SURE TO FORWARD PORTS 80 AND 9000 FOR ONLINE VIEWING. IF YOU WOULD LIKE
TO USE MOBILE VIEWING, BE SURE TO FORWARD PORT 1024 AS WELL.
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NETWORK GUIDE
TESTING PORT FORWARDING
If you would like to see if your port forwarding worked, follow these steps :
1. Open a web browser and type in www.whatsmyip.org.
2. Your External IP address will be listed on the top center of the screen, make sure to write it down. This is the address
that you can use when not at home to connect onto your DVR.
3. Open another web browser.
4. Type in www.canyouseeme.org. This site also allows you to see your external IP address.
5. You will see your external IP address and underneath it you will see a box saying “what port?”
6. In the box, put the port numbers you set the DVR to. The default ports are 80 and 9000 (you have to forward both,
please make sure you check both ports.)
7. Click the check button and scroll down.
8. You will see a message that tells you that it can successfully see your port. This means you have successfully port
forwarded.
9. If you receive an error message please view “IF YOU CANNOT CONNECT” on Pg. 60. If you’re still having trouble you
can always contact DEFENDER’s 24/7 support team.
Write down your external IP address
Type in the port you forwarded (Default port is 80)
NOTE: www.whatsmyip.org and www.canyouseeme.org are not affiliated with DEFENDER in any way.
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NETWORK GUIDE
IF YOU CANNOT CONNECT
If the remote viewing does NOT connect it could be due to one of the following issues:
1. Make sure the browser is Internet Explorer 6.0 or higher and is on a Windows PC
2. Make sure you forwarded both port 80 AND 9000 for TCP and UDP
3. Make sure you properly installed of the controls (selected the yellow pop-up bar and ran all controls)
4. Check all your network connections and go through the above steps again to make sure a configuration error
was not made. You may have to configure PPPoE settings to match the settings provided to you by your Internet
Service Provider (ISP). Consult your ISP for more information on your PPPoE settings
5. Port forwarding is not set up correctly. Re-review the instructions on www.defender-usa.com/network and/or
www.portforward.com to check if you set port forwarding up correctly
6. A pop-up blocker is preventing the ActiveX controls from prompting you to install
7. Your router is blocking your computer from using the external IP address from the same network as the DVR. Try
connecting to the External IP Address from a computer that is not connected to the same network
8. Port 80 is being blocked by your ISP (Internet Service Provider). Try changing the HTTP port to 2000. Port
forwarding will need to be setup for the new port
9. A DSL modem is preventing the connection because it is on a different sub-network. Contact your Internet service
provider to assist with bridging the modem and router together
Error / Page cannot be displayed
Note: If you are having any problems with port forwarding, you can always contact DEFENDER’S 24/7
technical support.
Note: DEFENDER technical support cannot troubleshoot modems, since changing these settings can potentially render your modem inoperable. Bridging or any other modifications to the modem
will need to be completed by the Internet service provider.
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NETWORK GUIDE
TO VIEW ONLINE SOFTWARE USING EXTERNAL IP ADDRESS
1. Open your Internet Explorer and type in www.whatismyip.org and press enter. This will direct you to a website that
lists your external IP address on the top of the page. Write down your external IP address.
2. Open another Internet Explorer window and type in your external IP address, followed by the port you forwarded
for your DVR in the following format. http://74.123.3.34:80.
3. Follow the login screen for your DVR. The default password is 123456.
4. Install any ActiveX controls or software settings that may appear.
5. Once everything is properly installed, you will be viewing the online software. (Online software instructions can be
found on Pg 64).
DDNS (Dynamic DNS)
Instead of having to type in the IP address to access the DVR online you can use DDNS to create an easy to remember
website name. The DVR has a DDNS provider web address built into it. The following instructions are for DYNDNS.org.
DYNDNS.org is not owned nor operated by DEFENDER and therefore support for DYNDNS.org will be done through their
website.
To Configure the DVR to Work with DDNS:
1. Press Menu on the DVR and select “NETWORK”.
2. Highlight and select “DDNS setup”.
3. In the drop down menu next to “DDNS”, highlight and select “enable”.
4. In the drop down menu next to “Server”, highlight and select “dyndns”.
5. Fill out the host name, user name and password that you use for the DynDNS account you will create in the following
pages.
Fill out DDNS setup with DYNDNS account information
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NETWORK GUIDE
DynDNS SETUP
The following instructions are for DYNDNS.org setup
1. On a computer that is connected to the same router as the DVR, open a web browser and type www.dyndns.org in
the address bar.
2. Create a new account by clicking the “Create Account” link in the top right hand corner of the site.
3. Enter your preferred user name, email address, and password.
4. Optional information can be left blank, unless you would like to enter it.
5. Read and agree to the acceptable use policy by checking the box and click “Create Account”.
6. An account verification email will be sent to the email address you supplied. You will need to follow the instructions
listed on DNYNDS.org in order to complete the account activation.
• The next page has information about creating your host name
DynDNS home page
DynDNS Account Setup
DynDNS Account Confirmation
Note: The DynDNS sites are not owned nor
operated by DEFENDER and therefore
support for these services will be
done through their web site.
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NETWORK GUIDE
LOG INTO THE ACCOUNT AND SETUP A DDNS HOST
To set up a DynDNS name for your DVR:
1. Enter the DYNDNS.org user name and password you created and click login.
2. Click on the “Services” button located on the menu bar.
3. Click on the “Dynamic DNS” link.
4. Click on the “Get Started” link located on right side of the screen.
5. Type in a desired host name. We recommend you use your name, family name or your business’ name, as long as it
is easy to remember.
6. Choose a domain name from the drop down menu. We recommend using dyndns.org.
7. In the IP address field, type in the external IP address that your DVR is connected to.
8. Leave all of the other options as they are, and click “Create New Host”.
9. Follow on screen instructions to activate and view your free DDNS host name.
10. Be sure to input the proper account information on your DVR’s DDNS setup menu before viewing.
↑
Select the Services Button
↑
Select “Get Started”
↑
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Select Dynamic DNS
Insert account info
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NETWORK GUIDE
TO VIEW DVR THROUGH HOST NAME
1.
2.
3.
4. Ensure that all your DYNDNS account information is entered into your DVR’s DDNS setup screen. Open Internet Explorer and type in your DVR’s host name that you created on your DYNDNS account.
You will be prompted for a Password.
Default Password: 123456
Click OK and the DVR software and footage will appear.
Note: If using a port other than 80, the port must be specified after your host name
LOGGING INTO SOFTWARE
1.
If you created a DYNDNS account, type in your account’s host name in Internet Explorer. If you didn’t create an
account you can use your external IP address in Internet Explorer (if on a different computer) or your DVR’s internal
IP address in Internet Explorer (if on a computer connected to the same router).
2. Before you view the online software you are asked to login with a password, you can use the admin or user
password and the footage will appear.
3. The login screen also has the option to adjust which connection you are viewing the software with (internet or
LAN). Leave this option set to Internet.
4. Default Password:123456
5. Once the password is inserted, select login and the DVR software and footage will appear.
This is what the online viewing software will look like in live view:
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ONLINE SOFTWARE
Live Mode
The first tab along the top of the screen for the online viewing allows you to view the DVR in live mode. From this mode
the buttons along the side and their functions are as follows:
4
1. PTZ Camera Controls:
Selecting this function opens up PTZ control
menu. For more information see “PTZ options”
on Pg 66
2. Cruise Setup:
This function allows you to setup directions for
the PTZ to follow, the PTZ camera will cruise
through your set positions and times. Not
all PTZ cameras have this function. For more
information see “PTZ options” on Pg 66
3
5
6
3. Record: Pressing this button prompts the DVR to record
footage directly onto your computer. To stop the
recording, press the record button again. The
recorded footage will automatically save to the
selected location on your computer. To select a
location see “Settings” information on Pg 73
4. Capture:
Pressing this button prompts the DVR to take a
snapshot of the screen and automatically save
the picture to the selected location on your
computer. To select a location see “Settings” on
Pg 73
7
8
1
5. Single Screen View:
Selecting this will open up a full screen view
of the screen you have highlighted
6.
7.
Quad Screen View: Selecting this will open a quad screen view of all
4 cameras.
8 Screen View:
The software is adaptable for other DVRs, selecting this would show 9 screens for an 8 channel DVR
8.
Volume Control: This controls the volume if an audio supported camera or microphone is connected (not included). Pointing and dragging the mouse across the volume bars turns the volume up and down. To mute the sound, click the speaker icon next to the volume bars
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ONLINE SOFTWARE
PTZ OPTIONS
The controls for the PTZ camera are as follows:
Zoom:
Pressing the + zooms in and pressing
the – zooms out
Focus:
Pressing the + focuses the picture
and pressing the – takes the focus
away, many PTZ cameras do this
automatically
Iris:
Pressing the + lets in more light and
pressing the – takes light out of the
picture, many PTZ cameras do this
automatically
Directional Keys: Clicking on the directional arrows
moves the camera around
To set up cruise:
1. Move the camera to the places you would like the PTZ
camera to cruise to and click the
button at each
desired position.
2. If you select the
button, the set positions will be
cleared.
3. Click save once you have set all positions you would like
to cruise to.
4. To start the PTZ cruise select
, to stop the PTZ cruise
select
again.
OTHER MOUSE OPTIONS
When you right click the mouse a separate menu appears and allows you to preform the following functions:
• Open or close individual windows:
• You can also open/close all screens: • Start recording:
• Stop recording:
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Click on the screen you would like to open/close. It should have a
red box around it then right click your mouse and select open/close
window
Right click and select from menu
Right click and select from menu
Right click and select from menu
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ONLINE SOFTWARE
PLAYBACK
This tab allows you to search, view and backup previously recorded footage that is stored on your DVR’s HDD. You can
also narrow down your search by type of footage and what camera it was recorded from.
To search through footage:
1. Select the date you would like to view the footage from on the calendar by double clicking on the particular date. If
the date has available footage, it will be in bold.
2. Make sure the menu is not being accessed, if the DVR’s menu is being accessed by another user, you will be unable
to retrieve or view footage.
3. It should take a few moments to load the available footage. The footage will appear in the space below the calendar.
4. The list will display the footage in the following format:
• The time the footage was recorded; the channel the footage was recorded on, the size of the footage
5. Select the footage you would like to view from this list and double click it to play it.
6. If you would like to refresh to the newest footage being recorded, select refresh. The most recently recorded footage
will appear at the bottom of the list.
To narrow down footage to search through:
1. Using the scroll lists located under the calendar, select the camera and type of footage you would like to view.
2. Select “search” and only the type of footage from the camera selected will be displayed in the list below.
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ONLINE SOFTWARE
Playing Back Footage:
When you prompt video to play, it may take a few minutes to load, then the footage will begin playing automatically.
The bottom of the screen will have the playback options.
The playback options (from left to right) are as follows:
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Pause/Play: Pressing this pauses playback. If the video is currently paused, pressing this
button again will prompt the video to begin playing.
Stop: Pressing this will stop the footage from playing and a blank screen will
appear. Pressing play after you have stopped the footage will play the
selected footage from the beginning.
F.F: Fast forward. Selecting this option fast forwards through the footage. The
more times you select this, the faster the footage will fast forward (2x, 4x,
8x, 16x).
Rewind: Selecting this option rewinds through the footage. The more times you
select this, the faster the footage will rewind(2x, 4x, 8x, 16x).
Next Frame: Selecting this moves the footage forward a single frame.
Volume: If you have an audio supported camera connected, clicking and dragging
this will turn the volume of the playback footage up and down.
Download: Pressing this will download the selected video to your computer. The
backed up footage will automatically save to the selected location on your
computer. To select a location see “SETTINGS” screen information on Pg 73.
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ONLINE SOFTWARE
Online Setup
This tab allows you to go through particular settings and make adjustments to the DVR. The menu options you can
adjust include:
• Channel Parameters
• Alarm Parameters
• PTZ Parameters
• Network Parameters
• Device Parameters
• Device Management
• Local Settings
Each function works much like the menu option on the DVR.
Channel Parameters
You can adjust the video quality, framerate, schedule and motion detection settings from this menu.
To adjust the record parameters:
1. Select the drop down menus to adjust
the framerate, video quality, and
resolution values.
2. Select “apply” to save settings.
Record Parameters
To adjust the DVR record schedule:
1. Choose the channel you wish to set Record Settings
using the drop down box.
2. You can set a 24 hour record mode using
the Record Mode drop down box, or set
a schedule with the sunday to monday
calender.
To set your record schedule:
1. Click Alarm, Normal, or No to choose
the record mode.
2. Once you have chosen the record
mode, click the boxes on the day and
times that you wish the DVR to record
in that particular mode.
3. Select “apply” to save settings.
To copy one day’s schedule to another day:
1. Select the drop down menu beside “Copy” and highlight the day you want copied.
2. Select the drop down menu beside “To” and highlight the day you want the copied schedule to be pasted into.
3. Press the “copy” button and the copied schedule will appear in the selected days.
4. Once you have completed all desired schedules, select “apply” to save settings.
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ONLINE SOFTWARE
To change the status of motion detection for each camera:
1. Select the status drop down list under the camera you would like to turn the motion detection on/off.
2. Select on or off from the drop down list to turn the motion detection on or off for that camera.
3. Select the sensitivity drop down list to adjust the motion detection sensitivity. elect 1 to 5 from the drop down list to
adjust the sensitivity. 1 is the lowest sensitivity and 4 is the highest sensitivity.
4. Repeat for all desired cameras.
5. Select “apply” to save the changes.
To adjust the MD area
1. Select the MD Area button and a separate screen will appear with a red mask on the picture and a grid.
2. The screen is fully red; this is because the DVR is automatically set to detect motion throughout the whole screen.
3. To adjust the MD area for the desired cameras, highlight the squares where you do NOT want motion detected and
click the mouse. When the area is no longer shaded in red, the area will no longer detect motion.
4. Once motion detection areas have been determined, exit the screen by clicking confirm and select “apply”, to save
settings.
Motion Settings
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ONLINE SOFTWARE
Alarm Parameters
You can adjust the device alarms, the channel alarms, and the record settings related to alarms from this menu.
Device Alarm Settings
To adjust device alarm settings:
1. Select the drop down menus to select
whether the DVR alarm will sound
when the harddrive is low on memory
or the harddrive is not working
properly.
2. Select “apply” to save settings.
Channel Alarm Settings
To adjust channel alarm settings:
1. Choose the channel you wish to set
using the drop down menu.
2. Select the drop down menus to select
whether the DVR alarm will sound
when the channel is encountering
video loss or the camera is detecting
that the lens is covered.
3. Select “apply” to save settings.
To set output settings:
Output Settings
1. Select the drop down menus to set
how long the buzzer will sound under
alarm, how long the DVR will record
for after an alarm is set off, and you
can set a pre record time, that the DVR
will back up a few seconds of video
right befor the alarm went off.
2. Select “apply” to save settings.
PTZ Parameters
In the PTZ parameter menu, you are able
to enter in the PTZ specifications from your
particular pan/tilt/zoom enabled camera.
(PTZ cameras not included) These values
will be available in the user manual for
your camera or you can call the camera
manufacturer for this information.
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PTZ Parameters
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ONLINE SOFTWARE
Network Parameters
The network setup menu is your gateway to viewing your footage online. This menu holds the information you need
about your DVR to set up on-line viewing. As you have already set up your networking viewing, the network menu can
be used for reference purposes. The options and selections in this network setup menu are the same as the network
menu on your DVR. For more netowrking information see the Networking Guide on Page 47.
Basic network settings:
Used for reference as you
will have already set these
parameters from the DVR. Here
you can view the networking
type, ip address and all router
information.
Basic Settings
PPPoE settings:
1. To set PPPoE protection on your DVR feed, enter a
user name and password in this menu.
2. Select “apply” to save settings.
DDNS settings:
1. To set DDNS protection on your DVR feed, enter a
user name and password in this menu.
2. Select “apply” to save settings.
PPPoE Settings
DDNS Settings
Mobile settings:
This DVR is able to be viewed from
your smartphone, in this menu you can
assign a username and password to
protect your video feed.
1. Enter in a user name and password
to protect your video feed.
2. It is necessary to assign a different
port for the mobile stream to be
transferred, port 18004 is a good
port to use.
3. Select “apply” to save settings.
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Mobile Settings
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ONLINE SOFTWARE
Device Parameters
This tab is for reference, there are no options to adjust, here you can view your device name and serial number, as well
as the hardware and software versions. You can also view the harddrive information such as HDD status and available
space. This is a useful menu when troubleshooting your DVR.
Device Information
Version Information
ONLINE SOFTWARE
HDD Information
Device Management
From this menu you can adjust the language, user passwords and DST settings.
System Settings:
1. Here you can choose the dropdown
menu beside language to change the
DVR language, you can also choose
your time zone.
2. Select “apply” to save settings.
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System Settings Screen
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ONLINE SOFTWARE
Authority settings:
Authority Screen
1. Select the user name you wish to
change settings for.
2. The password status and information
will come up under the list.
3. Now you can select a password,
change user names, or disable
passwords.
To change the password
You have the option to change the password for user and admin, a user will only be able to access the search menu to
view saved footage, where admin will be able to access anything in the menu. Both default passwords are 123456
1. Make sure password enable is set to ON.
2. Type the password you would like then select enter to close the keyboard.
3. Type in the same password again next to “confirm” to confirm the password then select enter to close the keyboard.
4. Once you have input the passwords, select “apply”, to save your changes.
DST
DST stands for daylight saving time; you can adjust the DVR to change its time for you when daylight saving time
approaches, so you don’t have to go back and do it yourself. You can also customize when the DVR changes for DST.
To turn the DVR daylight saving time on: DST Settings
1. Select the scroll bar next to DST and list
will appear.
2. Select “on” to turn the DST on.
3. Select “apply”, to save your changes.
To set the DVR to adjust for daylight
saving time on its own:
1. Select the scroll bar next to DST and list will appear.
2. Highlight default and press select to turn the automatic DST adjustment on.
3. Select “apply”, to save your changes.
To customize the DVR’s daylight saving time adjustment:
1. Select the scroll bar next to DST mode and list will appear.
2. Select custom and a custom list will appear.
3. Adjust the time you want the clock to go back an hour by adjusting the week and month next to “start time”.
4. Adjust the time you want the clock to go forward an hour by adjusting the week and month next to “end time”.
5. To adjust the week and month, use the drop down list, highlight the week and/or month you want and press select.
6. Once everything has been adjusted to your liking, select “apply” to save your settings.
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ONLINE SOFTWARE
Local Settings
Save Paths
You can adjust where the files you capture, record and backup will save on your computer.
To change where the files are saved:
1. Click the (…) box next to the save path area and a folder browse screen will appear.
2. Find the area you want the files to be saved to and double click the area.
3. Select OK.
4. The file you want the footage/pictures saved to will appear in the box.
5. Select “apply” to save settings.
Save Path Settings
LOGOUT
Clicking on this tab logs you out of the online software and DVR viewing. When this tab is clicked the software will shut
down, the screen will refresh and go to the initial user login.
User Login Screen
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ONLINE SOFTWARE
MOBILE VIEWING
This DVR is compatible with iPhone, BlackBerry, Windows Mobile and Symbian operating systems on 3G networks.
Before you can access your DVR on a mobile phone you must make sure that the DVR has the proper network settings,
has been port forwarded, and that you have the proper viewing software on your phone.
Set User name, password and port on DVR:
1. Go to Mobile setup on the DVR.
2. Insert the user name and password which a mobile user would use to access the DVR footage.
3. Insert a port for the mobile footage to run from. Port 1024 is a good default port to use. Make sure that you port
forward this port on top of the other two ports.
4. Select “apply” to save your settings.
Port Forwarding:
Follow the port forwarding instructions found in the “port forwarding section” of the manual and use the port assigned
in mobile viewing setup screen. Be sure to forward the mobile port IN ADDITION to ports 80 and 9000.
iPhone Viewing
Before viewing your DVR footage from your iPhone, please ensure that you have iTunes set up on your computer, an
activated iTunes account and that you have port forwarded an extra port for mobile viewing.
From your computer or iPhone:
1. Open your iTunes program and access the iTunes store.
2. From the iTunes store, search “Asee”. The “Asee” application will then appear.
3. Click on the application, open the download page and download “Asee”.
4. Once finished, the downloaded file will appear under “applications” in your iTunes library.
5. Connect your iPhone to your computer. Your iPhone will be displayed under “Devices” on the left side in the iTunes
menu, click to open the device.
6. Open the applications menu from the top tab area and select “sync applications” and then select “Asee” to add the
Asee application to your iPhone.
7. The Asee application will now appear on your iPhone screen.
From your iPhone:
1. Open and Run the Asee application.
2. Select the setup icon in the bottom right corner of the screen.
3. Fill in the following information:
Server IP: Input your DVR’s IP address
Port: Input the port you forwarded for your mobile setup. Ensure
that this port is also listed under mobile settings on your DVR
User ID:
Input the user ID that you have set under the mobile settings
on your DVR
Password: Input the password that you have set under the mobile
settings on your DVR
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MOBILE VIEWING
4. Once all the proper information has been entered on your iPhone and on your DVR. Press the Back button in the top
left corner of the iPhone screen.
5. Press the play button in the bottom left of the screen to start playing live footage from your DVR.
6. Fore more information on the Asee, please review the buttons and connections below.
BUTTONS AND CONNECTIONS
1. Viewing Screen
2. PTZ controls
3. Channel selection keys
4. Play & Pause
5. Snapshot
6. Full screen
7. Setup
8. Next group of channels (N/A for this DVR)
9. About ASee Button
Note: Although the viewing software is free, you
must have an iTunes account to download it.
BlackBerry Viewing
1
3
2
4 5 6 78 9
Before viewing your DVR footage from your BlackBerry, please ensure that you have the blackberry desktop manager
installed on your computer and you have port forwarded an extra port for mobile viewing.
From your computer:
1. Connect your BlackBerry to your computer and open up the BlackBerry desktop manager.
2. Select the “Application Loader” option from the main menu, from there, select the “Start” button for adding/
removing any applications to your BlackBerry.
3. Browse and select the Asee.alx file from the blackberry folder on the software CD and click “Next”.
4. Once installed on your BlackBerry, select the “Finish” button to complete the installation.
From your BlackBerry:
1. The installed software will be located in the “Downloads” directory from the menu.
From the downloads
menu, select the Asee software icon to start the application.
2. Once the program has started, select the settings icon
, from the settings screen, input the following
information.
Host: Input your DVR’s IP address
Port: Input the port you forwarded for your mobile setup. Ensure that this port is also listed under mobile
settings on your DVR
Host: Input your DVR’s IP address
Port: Input the port you forwarded for your mobile setup. Ensure that this port is also listed under mobile
settings on your DVR
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MOBILE VIEWING
User:
Input the user ID that you have set under the mobile settings on your DVR
Password: Input the password that you have set under the mobile settings on your DVR
Default: Input the channel you would like to start watching - the program allows you to change channels
once the footage has loaded
Wi-Fi:
If connecting with mobile network select “No” for this option, if connection through a wireless
network, select “Yes” for this option 3. Once you have input all the proper information, select “Save” to save the information and close the settings screen.
to begin playing the footage.
4. Once the settings screen is closed, select the play button
5. For more information on Asee, see the buttons and their functions below.
1.
2.
3.
4.
5.
Play
Camera Select
PTZ Controls
Settings Menu
Full Screen View
1 2
4
3
5
Android setup
Install viewing software to your phone’s SD card, from your computer:
1. Connect phone to computer and open the memory card folder.
2. Insert included CD into drive and open up to view files.
3. Copy and paste the android viewing software onto the phone’s memory card or installation folder.
4. Open the SD card folder on your Android phone and choose the Asee.apk file.
5. The file will install and be available from your main menu.
From your phone:
The easiest way to download and install the Asee application is directly from your Android phones marketplace. A wi-fi
network or internet access must be available to your phone to download using this method.
1. Turn on the phone and enter the main menu.
2. Select the market icon, and select the search icon
on the top right hand of the screen.
3. In the search field, type in Asee, the application will come up in the results, Asee is a free application.
4. Select the Asee application and press the install
button on the bottom of the screen, the
application will begin downloading and install automatically when the download is finished.
5. Once the application finishes installing there will be an option to Open the application, choose this option on the
bottom of your screen.
6. From now on, the Asee application will be available from your main menu.
Market Main Screen
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Search Screen
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MOBILE VIEWING
Windows Mobile setup
Install viewing software, from your computer:
1. Connect phone to computer and open the memory card folder.
2. Insert included CD into drive and open up to view files.
3. Copy and paste the viewing software onto the phone’s memory card or installation folder.
From your phone:
1. Open up the area that the software was saved to.
2. Select Asee software to open. If prompted where to install the program, choose storage device.
3. Once a file location is selected, select install. The program will begin to install.
4. Once the program installs, run the Asee program from your applications. The main program screen will display.
5. Navigate to settings and press enter.
6. The following information needs to be inserted:
User name: This is the user name you inserted for mobile settings on your DVR
Password: This is the password you inserted for mobile settings on your DVR
Server: This will be the IP address of the DVR
Port: This will be the mobile port you forwarded and specified on the DVR
Channel: This will be the camera you would like displayed when you view your DVR
7. Once the correct information has been inserted, select “OK” and a separate screen viewing your selected channel
will appear.
8. The mobile software allows you to change channels, control a PTZ camera as well as capture a video.
9. If you capture a picture it will be stored in the same file location the program was installed.
10. You can convert normal display to full screen display by clicking the screen from on mobile device.
Symbian Mobile
From your computer:
1. Connect phone to computer and open the memory card or installation folder.
2. Insert included CD into drive and open up to view files.
3. Copy and paste the viewing software onto the phone’s memory card folder.
From your mobile phone:
1. Open the file location, and open up the Asee.sis file. Note: Directions may vary on the type of phone that is being
used. Refer to your phone instruction manual on how to access files from your mobile device.
2. The phone will begin preparation to install.
3. Once preparation is complete, the phone will request permission to install. Select “YES”.
4. You will then be prompted to choose where you want the file to install (Phone memory or card memory, you can
choose either location.)
5. Once you have selected where you would like to install the program, select “continue” and the program will install.
6. Once the program has installed, go to applications and open the program.
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MOBILE VIEWING
7. Upon opening the program, you will be prompted to insert the following information:
Default access point: Choose the access point used to access the Internet
Server address: Input the DVR’s External IP address in this section
Server Port: Insert the set port for the Mobile connection
User name: Insert the set user name, this was specified on the DVR, under mobile setup
Password: Insert the set password, this was specified with the user name, under mobile setup on the DVR
Channel: Select the channel you would like to view from the start up
8. Once all the proper information has been inserted select “Done” to save your settings and start viewing the mobile
viewing software.
9. For a full screen view, select the footage being displayed.
Note: Directions may vary depending on the type of phone that is being used. Refer to your phone’s
instruction manual on how to access files from your mobile device.
DVR TROUBLESHOOTING
The cameras are not
sequencing
•
•
•
Nothing is recording
but all the images are
appearing on screen
•
•
The camera picture is too
dark
•
•
•
•
•
•
•
My night vision will not
turn on/I can’t see at
night
•
I am prompted to put in a
password for everything
•
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•
Check if you have sequence turned on under the camera menu options
You must initiate the sequencing to get it to start by right clicking and
selecting start auto sequence from the sub menu. Then the cameras will
sequence according to the sequence dwell time
You must be in live viewing mode
You must initiate the recording to start by pressing the record button
Check under Record Setup in the main menu to make sure all the cameras
are set to ‘ON’
Check your record schedule to make sure the DVR is set to record that hour
Verify that the HDD is installed and formatted in the device menu
Adjust the cameras brightness settings under Main Menu>Camera>Color
Try moving your camera to a brighter area
Make sure the camera is not pointing directly into a light source
If using at night, make sure subject is no more than 15ft away from camera.
The LEDs need to reflect off an object to display an image
If using during the day, your camera may not be getting enough light on it.
Adjust the sunshade (top of camera) to let more sun hit
the camera
Night vision turns on automatically on the cameras when the sensor detects
a lack of light. If your cameras are in a space with too much light, the night
vision will not turn on
The night vision cameras are made to see 10-15 ft away in the dark. If you
have the cameras in an open area the night vision will be reduced. The IR
LEDs need to reflect off an object to display an image
This is because you have the password enable set to ON in the system menu
76
DVR TROUBLESHOOTING
The browser keeps
freezing/won’t let me
play the footage
•
•
•
Make sure you have an up to date browser to view the footage with the
proper ActiveX options
Make sure the browser is Internet Explorer, the software will not play on any
other browser
Download all Windows Updates to make sure you have the latest version of
Windows and Internet Explorer
Cannot power off DVR
•
The DVR is set to run as long as it is plugged in. To power off the DVR
disconnect the power cable
Playback video is choppy
•
Check the FPS for each camera that is recording the choppy video. Refer to
your settings in the main menu. The more FPS the smoother the video. If the
FPS is set too low the video will appear choppy
The schedule is not
recording properly to my
set times
•
Check to see if you have the proper time set on your DVR. Refer to the
instruction manual under System → Date and Time (Pg. 35)
Double check your schedule record times – you may have it set on the no
record function
There is a beeping noise
whenever motion is
detected
•
Buzzer is set to on, go to the alarm set up and turn the buzzer
function off
I cannot see (all/one)
of the camera(s) on the
monitor
•
Check if the cameras are properly hooked up to the back of the DVR and to a
power source
If using the 4 to 1 power connector, make sure it is plugged into a power
source and each of the cameras
Check Camera Setup from the main menu to see if any of the cameras are
turned off
•
•
•
I have lost video footage
•
•
•
The hard drive is filling up •
too quickly
•
The video plays choppy
when viewing live
footage online
•
•
•
SN502-4CH
This could be from lost footage due to tampering of cameras. Make sure to
check all connections are secure and set properly
This could be because HDD overwrite is enabled. This means that once the
HDD is full the DVR will begin overwriting the earliest
stored footage
Try unplugging the power to the cameras and/or DVR and plugging it back in
Check the video quality you are using. If you are using a high video quality
then the hard drive will fill up faster. Trying lowering the
video quality
Adjust your schedule or resolution – If you are on Normal Record for 24 hours
a day the hard drive will fill up faster. Try switching some times to alarm
record
When multiple people view the DVR at the same time, it slows the
connection to the DVR. Try accessing the DVR at a later time
This could be due to the speed of your Internet connection. Check with your
Internet service provider if the video seems to be choppy no matter when
you check it
It is normal for there to be a small time delay between the camera live
footage and the network viewing
77
DVR TROUBLESHOOTING
My DVR is connected to my
router, and both devices have
DHCP enabled, but my DVR will
not acquire an IP address
•
I can’t see the online footage
using my external IP address
•
•
•
•
Cannot view the DVR through a
remote Internet connection
•
•
•
•
Remote control is not working
•
•
•
•
Check Ethernet connections, ensure that the connection lights are on
(on router and back of DVR)
Try using a different Ethernet cable and/or a different port on your
router
Sometimes your router will not allow you to view the footage with
your external IP address because the DVR is hooked up to the same
router. Try putting the DVR’s internal IP address in the address bar and
try to connect
See the network set up section for set up instructions
If using a Port other than 80 add it to the end of the IP address
Port Forwarding may not be set up correctly
The external IP address of the DVR may have changed. Try setting
up the DDNS account to always be up to date with the latest IP
information
The ISP may be blocking network traffic on Port 80. Try changing the
HTTP port to 2000 and re-configure the port forwarding
Refer to the Network Setup Section of the manual for more
troubleshooting and for detailed instructions on how to set up the
DVR for remote viewing
Make sure the batteries are installed correctly
Make sure you are pointing the remote at the IR sensor (on the top
right side of DVR)
Point the IR Remote at the camera lens and press a button. You should
be able to see the IR LED flicker through the DVR monitoring device
Try replacing the batteries in the remote
I plugged a mouse into the USB
port but it’s not working
•
Make sure the mouse is connected to the proper USB port. The proper
port for the mouse is the top USB port on the back. It will be labelled
with a mouse icon next to it
The DVR keeps beeping at me
•
There could be video loss, HDD loss, motion detection or no HDD space
on your DVR. The SN301-8CH is set to alarm when those actions take
place. This is to alert you if anything is tampering with the camera
to DVR connections the alarm will go off. Check your connections and
keep the DVR in a safe place where it will not me tampered with or
moved around
Disconnect and reconnect all camera connections to make sure they
are snug and tight fitting
•
The network settings on the
DVR are not showing me any
information
•
•
•
The HDD light is blinking
SN502-4CH
•
Make sure the DVR is properly connected to the router. There should
be green link indicator lights if the DVR is properly connected
Make sure the DVR IP Allocation is set to DHCP. This is a standard
default setting that will work in most networking situations
Power cycle the DVR is it is properly connected and the IP Allocation is
set to DHCP
This is completely normal. If the hard drive is playing back footage or
recording, the light will blink to notify you that there is activity
78
DVR SPECIFICATIONS
Video System...............................................................................................NTSC / PAL (Manual Switching)
Video Compression Format . ........................................................................H.264
Video Input (Composite Video Signal 1 Vp-p 75Ω BNC) . ..............................8 Channels
Video Loop Output (Composite Video Signal 1 Vp-p 75Ω BNC).....................No
Video Output................................................................................................Main Monitor Output: VGA Output 2x Composite Video Signal 1 Vp-p
75Ω BNC;Call Monitor Output: No
Recording Resolution...................................................................................NTSC: CIF(352 X 240)
PAL: CIF(352 X 288)
Recording Speed (Frame).............................................................................30 FPS per Camera (NTSC) / 25 FPS ....................................................................................................................(PAL)
Multilingual OSD..........................................................................................English, Duetsch, Italiano, Russian, Francais, Espanol, Portugues, Polski
Image Quality Settings.................................................................................Best, Good, Normal
Hard Disk Storage.........................................................................................500Gb SATA HDD
HDD Quick Cleaning.....................................................................................Quick clean up the “index system” of the recorded files
Recording Modes.........................................................................................Always/ Manual/ Time Schedule Record/ Motion
Refresh Rate ................................................................................................240 IPS for NTSC / 200 IPS for PAL
Triplex Operations........................................................................................Recording, Playback, and Network Transmission
Remote Control Operation............................................................................Yes
Audio I/O......................................................................................................1 RCA Audio Input, 1 RCA Audio Output (Mono)
Motion Detection Area.................................................................................15 x 10 grids per camera for all channels
Motion Detection Sensitivity .......................................................................4 Adjustable variables with precise calculation for motion detection
Backup Device .............................................................................................USB 2.0 flash drive, network to avi, USB Burner
USB Interface...............................................................................................Back panel * 2 (Supports USB mouse, Removable HDD, USB Flash drive)
SATA Interface .............................................................................................Yes (Internal)
VGA Interface ..............................................................................................Back panel * 1
Web Transmitting Compression Format .......................................................H.264
Network Connections...................................................................................10/100 Base-T. Support remote
control; Playback DVR HDD video and
live view via Ethernet
Web Interface . ............................................................................................Licensed software AP, IE browser
Remote Alarm Notification . ........................................................................Email Alerts
Network Protocol ........................................................................................TCP/IP, PPPoE, DHCP and DDNS, 3G
IR Receiver...................................................................................................Yes
SN502-4CH
79
DVR SPECIFICATIONS
PTZ Control . ...................................................................................... Yes (Pelco-D, Pelco-P)
Dwell Time (Sequential Channel Switch) . ......................................... Programmable with adjustable dwell time
(0-10 sec.)
Picture Zoom ..................................................................................... 2x digital zoom (live mode / playback
mode)
Key Lock ............................................................................................ Yes
Video Loss Detection ......................................................................... Yes
Camera Title ...................................................................................... Supports up to 8 letters
Video Adjustable ............................................................................... Hue / Color / Contrast / Brightness
Date Display Formats......................................................................... YY/MM/DD, DD/MM/YY, MM/DD/YY
Daylight Saving ................................................................................. Yes
Power Source .................................................................................... DC 12V %A
Power Consumption........................................................................... <30 W
Operating Temperature ..................................................................... 100C ~ 400C (500F ~ 1040F)
Dimensions (mm) ............................................................................. 315 (W) × 52 (H) × 224 (L)
System Recovery ............................................................................... System auto recovery after power failure
Weight............................................................................................... 3.0 lbs
SN502-4CH
80
WHAT IS INCLUDED
4 x Indoor/Outdoor Night
Vision CCD Color Cameras
2 Window
Security Stickers
• BNC to RCA Connector
• 1 Power Adapter for Camera
• Mounting Hardware
4 PIN DIN to RCA (male)
Video/Power Wire
2 x 4 Port Power Supply
for Cameras
• Instruction Manual
• 1 Year Warranty
• Online/Toll Free Support
FEATURES
1
2
4
3
5
6
1. Sun Shield: Helps prevent glare from bright
lights
2. Infrared (IR): LEDs allow the camera to see in the
dark up to 15ft away.
3. CDS Sensor:
Automatically turns on the infrared
LEDs when it gets dark
4. Camera Housing: Made of anodized aluminum to
prevent rust
5. Camera Mount: Allows the camera to be desk or wall
mountable
6. 4 PIN DIN: Connects to male RCA of extension cable
One to Four Power Supply Cable
1. Female 12V Connection
2. Camera Power Supply Ports
The One to Four power Supply Cable allows you to plug four
cameras into one power source, saving you time and space.
1
2
SN502-4CH
SP301-C Camera
IMPORTANT INFORMATION
While this camera is weather resistant, it is not waterproof.
Please do not install it in areas that receive direct rain or under
eaves trough draining spots. Do not cut the DC power cable of
this camera to fit with another power source. Do not cut the
video connection wire to fit with a different video connection
type. Any unauthorized modifications will void your warranty.
81
WIRING ADDENDUM
A
B
D
C
G
F
H
K
L
J
E
WIRING INSTRUCTIONS
1. Plug 12V adapter (A) into electrical wall outlet or surge protecting power bar.
2. Plug the single end of the four port power supply (C) into the male end of the 12V adapter (B).
3. Connect the 4PIN DIN female connection on the camera (E) into the 4PIN DIN male connection on the 60ft video
power wire (F).
4. Plug the power jack (G) from the 60ft video/power wire into one of the ports of the four port power supply (D).
5. Attach the BNC to RCA connector (L) to the video inputs (J) on the back of the DVR.
6. Connect the yellow male RCA plug (H) from the 60 ft cable to the BNC to RCA (K) connector on your DVR.
7. Repeat the above steps for all of the included cameras.
DRILLING TEMPLATE
To wall mount the camera, drill three holes using a 3/16" drill bit and the template below. Insert the supplied wall
anchors into holes and secure camera to wall with supplied screws.
...............................................................................................Tear Here...............................................................................................
DRILL HOLES IN
THESE POSITIONS
SN502-4CH
DRILL HOLES IN
THESE POSITIONS
82
CAMERA Specifications
Camera Type................................................................................................................Weather resistant Color IR CCD
Camera
Image Sensor..............................................................................................................1/4" Color SHARP CCD
Resolution...................................................................................................................420 TV Lines
Outdoor Use................................................................................................................Yes
IP Rating.....................................................................................................................IP65
Focal Length...............................................................................................................3.6mm
Focus Type...................................................................................................................Fixed
Optimal Focal Distance................................................................................................20 ft
Motion detection........................................................................................................No
Night Vision.................................................................................................................Yes
Number of IR LEDs and Range.....................................................................................12, up to 15ft
IR LED Control..............................................................................................................Automatic (CDS Sensor)
Min. Illumination........................................................................................................0 lux
IR Wavelength.............................................................................................................850nm
Video Output...............................................................................................................4 PIN DIN to RCA
TV System...................................................................................................................NTSC
Viewing Angle.............................................................................................................60 Degrees
Electronic Shutter........................................................................................................1/60 ~ 1/100000 sec
BLC..............................................................................................................................No
AGC.............................................................................................................................Automatic
ELC..............................................................................................................................Automatic
Line Lock.....................................................................................................................No
Iris Control...................................................................................................................No
Gamma Correction......................................................................................................>0.45
White Balance.............................................................................................................Automatic
Sun Shield...................................................................................................................Yes
IR Cut Filter.................................................................................................................No
Housing Material.........................................................................................................Anodized Aluminum
Housing Color..............................................................................................................Black
Signal/Noise Ratio.......................................................................................................>48dB
Camera Bracket...........................................................................................................Yes
Lens Mount type.........................................................................................................M12
Pan/Tilt/Zoom.............................................................................................................No
Operating Temperature...............................................................................................-10° ~ 60°C / Degrees
Operating Humidity....................................................................................................98%
Camera Power Input....................................................................................................DC 12V 300mA
Power Adapter Input...................................................................................................120V 60Hz
LED Power Indicator....................................................................................................No
Dimensions.................................................................................................................4.7”(L) x 2.5”(W) x 2.5”(H)
Weight........................................................................................................................0.7 lbs
SN502-4CH
83
CAMERA TROUBLESHOOTING
Before contacting technical support, please follow the troubleshooting tips below for solutions to common problems.
Email:
support@defender-usa.com
Toll free telephone:
1.866.946.7828
Toll free fax:
1.888.771.1701
Online live web chat:
Visit www.defender-usa.com
No picture/signal
Picture is too bright
Picture is too dark
Night Vision is
not working
SN502-4CH
• Make sure your TV/monitor is on the correct video input channel. This is NOT
channel 3. Common terms for this channel is INPUT, AV CHANNEL, LINE 1, LINE
2 and AUX. Please use your TV or VCR manual to correctly identify this channel
• If your camera is connected to a VCR/DVR, make sure that it is properly
connected to your TV/monitor
• Check all connections to make sure they are secure and properly connected
• Check your power supply to ensure that the camera is powered up
• Cup your hands around the front of the camera and look at the LEDs. They
should be glowing red. If they are not, check the power supply
• Make sure your camera is not aimed at direct sunlight
• Adjust the sunshade by sliding it forwards to block out excess light
• Make sure nothing is obstructing the CDS sensor on the camera. If the CDS
sensor is blocked, night vision mode will be active and may produce extra light
in your camera’s picture
• Move your camera to another location
• If using at night, make sure your camera’s subject is no more than 15ft away
(may vary based on amount of ambient light available)
• If using during the day, your camera may not be getting enough light. Adjust
the sunshade by sliding it backwards to let in more light
• Check the brightness and contrast settings on your TV/monitor
• If your camera is connected to a VCR/DVR, check the brightness and contrast
settings on the VCR/DVR
• Move your camera to another location
• The night vision turns on automatically when light levels drop. Try the camera in
a pitch black setting. The area that it is in may have too much light and may not
activate the sensor
• Cup your hands around the front of the camera and look at the LEDs. They
should be glowing red. If they are not, check the power supply
84
REPLACEMENT PARTS
If you accidentally damage or lose any parts they can be replaced with ease. The following are parts that came with your
system and their reference model numbers so you can continue to effectively monitor your premises.
PRODUCT
MODEL#
DFW61
ACC-BNC
ACC-SQUID-4TO1
SOFTWARE/
MANUALS
DESCRIPTION
4 PIN DIN Cable
BNC to RCA Connector
Four-to-One Power Supply
Your product software and manual are available for download at:
http://www.defender-usa.com/downloads.php
ADDITIONAL ACCESSORIES
You may wish to add to your system and upgrade some components of it. Here are some items that can boost the
effectiveness of your video security system.
PRODUCT
MODEL#
DF10W
DESCRIPTION
Extend the range of your cameras with a 60ft extension.
SP301-C
Upgrade your camera to a higher resolution and advanced UV filters for
accurate and vibrant colours.
SP100-ST
Alert all potential criminals of your security and help deter crime with a
window sticker.
SGN100
Alert all potential criminals of your security and help deter crime with
this durable aluminum sign.
For more information on additional accessories, parts and much more, please visit:
www.defender-usa.com
SN502-4CH
85
NOTES
SN502-4CH
86
VISIT US ON THE WEB!
► Product Information
► Specification Sheets
►User Manuals
► Software Updates
► Quick Start Guides
► Firmware Upgrades
www.defender-usa.com
Disclaimer
Defender does not endorse the use of any Defender products for illegal activities. Defender is not
responsible or liable in any way shape or form for any damage, vandalism, theft or any other action that
may occur while a Defender product is in use by the consumer.
www.defender-usa.com
SN502-4CH
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