Compaq | Presario 305 | Specifications | Compaq Presario 305 Specifications

Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Before You Begin
Product
Description
See
Notice
for
Troubleshooting
Illustrated
Parts Catalog
Removal &
Replacement
Procedures
Specifications
Connector
Pin
Assignments
Battery Pack
Operations
copyright and trademark information, and see Preface for
symbol conventions, Technician Notes and Serial Number
locations on the unit.
This MSG will be periodically maintained and updated as
needed. To report a technical problem, contact your
Regional Support Center or IM Help Center. For content
comments or questions, contact Compaq.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING,
PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation.
© 1999 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
Compaq and Presario are registered in the U. S. Patent and Trademark Office.
Microsoft, MS-DOS, Windows and Windows NT are registered trademarks of Microsoft
Corporation.
Windows 98 is a trademark of Microsoft Corporation.
The software described in this guide is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in accordance with
the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of
their respective companies.
Maintenance and Service Guide
Compaq Presario 305 Model Portable Computers
First Edition (July 1999)
Compaq Computer Corporation
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Preface
This Maintenance and Service Guide is a troubleshooting reference that can
be used when servicing the Compaq Presario 305 Model Portable Computers.
Compaq Computer Corporation reserves the right to make changes to the
Compaq Presario 305 Model Portable Computers without notice.
Symbols
The following words and symbols mark special messages throughout this
guide.
WARNING: Text set off in this manner indicates
that failure to follow directions in the warning could
result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates
that failure to follow directions could result in
damage to equipment or loss of data.
IMPORTANT:
NOTE:
Text set off in this manner presents clarifying
information or specific instructions.
Text set off in this manner presents commentary,
sidelights, or interesting points of information.
Technician Notes
WARNING: Only authorized technicians trained
by Compaq should repair this equipment. All
troubleshooting and repair procedures are
detailed to allow only subassembly/module level
repair. Because of the complexity of the individual
boards and subassemblies, the user should not
attempt to make repairs at the component level
or to make modifications to any printed circuit
board. Improper repairs can create a safety
hazard. Any indications of component
replacement or printed circuit board modifications
may void any warranty.
WARNING: The computer is designed to be
electrically grounded. To ensure proper
operation, plug the AC power cord into a properly
grounded electrical outlet only.
CAUTION: To properly ventilate the system, you
must provide at least 3 inches (7.62 cm) of
clearance on the left and right sides of the
computer.
Serial Number
When requesting information or ordering spare parts, the computer serial
number should be provided to Compaq. The serial number is located on the
bottom of the computer.
Locating Additional Information
The following documentation is available to support this product:
●
●
●
●
●
●
●
Compaq Presario 305 Model Portable Computer documentation set
Introducing Windows 98 Guide
Compaq Service Training Guides
Compaq Service Advisories and Bulletins
Compaq QuickFind
Compaq Service Quick Reference Guide
Compaq Internet site at http://Compaq.com
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Product Description
Models and
Features
Upper Unit
Components
Front
Components
Left Side
Components
Right Side
Components
Bottom of
Unit
Rear
Connectors
Multi-media
Expansion
Unit
Power
Management
for Windows
98
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The Compaq
Presario 305
Computer
provides
industryleading
features in a
uniquely
designed
ultraportable.
The ultralight 3.1 to
3.3 pound
(1.4 to 1.5
kg) notebook
(depending
on
configuration)
allows users
high mobility
and provides
a full set of
system ports.
When paired
with the
Mobile
Expansion
Unit (MEU),
the Presario
305 can
transform
into an All-InOne portable
computer
with CD-ROM
or DVD and
floppy
functionality.
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Models and Features
Models and
Features
Upper Unit
Components
Front
Components
Left Side
Components
Right Side
Components
Bottom of
Unit
Rear
Connectors
Multi-media
Expansion
Unit
Compaq Presario 305 Model Portable Computer
Display
11.3-inch Color TFT Display
Processor
333 MHz Celeron II (with 128k
integrated cache)
Hard
Drive
4.3 GB
Total
System
Memory
64 MB SDRAM
128 MB SDRAM Maximum
CD Drive
24x
Modem
56 Kbps, V.90 PCI
Battery
High Capacity Li Ion
Video
Controller
3D, ATI LT Pro 4 MB SGRAM
Power
Management
for Windows
98
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Upper Unit Components
Models and
Features
1
Display Release Latch
2
Display
3
Hard Drive Light
Front
Components
4
Diskette Drive Light
5
Scroll Lock Light
Left Side
Components
6
Caps Lock Light
7
Num Lock Light
Right Side
Components
8
Standby Button
9
Instant Internet Access Button
Upper Unit
Components
Bottom of
Unit
10 Instant Search Access Button
Rear
Connectors
12 Instant E-Mail Button
Multi-media
Expansion
Unit
Power
Management
for Windows
98
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11 E-Commerce Button
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Front Components
Models and
Features
Upper Unit
Components
Front
Components
Left Side
Components
Right Side
Components
Bottom of
Unit
Rear
Connectors
Multi-media
Expansion
Unit
Power
Management
for Windows
98
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1
Battery Light
2 Power/Suspend
Light
3 Microphone Jack
4 Stereo
Speaker/Headphone
Jack
5 Touch Pad
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Left Side Components
Models and
Features
1 Power Connector
Upper Unit
Components
2 Power Button
Front
Components
4 Hard Drive Bay
Left Side
Components
Right Side
Components
Bottom of
Unit
Rear
Connectors
Multi-media
Expansion
Unit
Power
Management
for Windows
98
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3 Security Cable Slot
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Right Side Components
Models and
Features
1 PC Card Slot
Upper Unit
Components
2 PC Card Eject
Lever
Front
Components
3 Air Intake/Exhaust
Vents
Left Side
Components
4 Modem Connector
(RJ-11 jack)
Right Side
Components
Bottom of
Unit
Rear
Connectors
Multi-media
Expansion
Unit
Power
Management
for Windows
98
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Bottom of Unit
Models and
Features
Upper Unit
Components
Front
Components
Left Side
Components
Right Side
Components
Bottom of
Unit
Rear
Connectors
Multi-media
Expansion
Unit
Power
Management
for Windows
98
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1 Battery Latches
2 Real-time Clock Battery
3
Bottom of fan (Fan
removable from inside
only)
4
Speaker
5 Modem Compartment
6 220-pin Docking Connector
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Rear Connectors
Models and
Features
Upper Unit
Components
Front
Components
Left Side
Components
Right Side
Components
Bottom of
Unit
Rear
Connectors
Multi-media
Expansion
Unit
Power
Management
for Windows
98
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1 USB Connector
2 Serial Connector
3 Parallel Connector
4 External Monitor
Connector
5 Infrared Port
6 Battery Pack
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Multi-media Expansion Base
Models and
Features
1 Docking Alignment Tabs
Upper Unit
Components
2 Docking Connector
Front
Components
4 Audio input
Left Side
Components
6 Speaker
Right Side
Components
8 CD or DVD
Bottom of
Unit
Rear
Connectors
Multimedia
Expansion
Unit
Power
Management
for Windows
98
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3 Audio output
5 Docking Release Button
7 Multibay Eject Lever
9 Diskette Drive
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Power Management for Windows 98
The following power management features are available for conserving AC power and extending battery
operating time:
●
●
●
●
●
●
Power Management Settings
Sleep
Hibernation
Battery operating time
Rebooting After a Lockup
Servicing Your Computer - Full Off Mode
Power Management Settings
Depending on your patterns of computer use, you can set different levels of power management. These different
power management levels can be activated based on the amount of time passed since the last system activity.
System activity examples include keyboard or mouse movement, CD or DVD playback (while under program
control that monitors Sleep), and modem use.
Each of the following system components can be made to go to sleep after periods of inactivity:
●
●
●
system (goes into Sleep (Standby) mode)
screen (times out and goes blank)
hard drive (spins down)
You can select different conditions or power schemes through Power Management.The optional settings are
Home/Office Desk, Portable/ Laptop, and Always On. From the default settings, you can change the delay
time settings. Note: the setting for hard drive must be less than or equal to the setting for System.
IMPORTANT:
If you're on a network, it's recommended that you set
System Standby to Never.
There are five categories of power management settings under the Control Panel. The default setting for each
feature is listed below in the tables.
Power Management Properties
Power Schemes:
Plugged in
Running on Batteries
Always on System Standby:
Never
15 minutes
Turn OFF Monitor
After 15 minutes
After 10 minutes
Always on System Standby:
After 15 minutes
After 10 minutes
ALARMS:
Low Battery Alarm:
10%
Critical Battery Alarm:
0%
Alarm Actions:
X Display Message Notification
Text Action
POWER METER:
Default
ADVANCED:
Default
No Action
Display Properties
Monitor: Laptop Display (Maximum resolution according to unit display size)
Sleep
You can select Sleep mode instead of turning off the computer when you have finished using it. This allows the
computer to wake up faster than turning it completely off and saves power over the active (On) mode. Compaq
Presario Notebook computers have two levels of sleep, Hibernation and Sleep.
Hibernation - by pushing the power button once your computer will perform a save to disk followed by a shut
down of the computer into Off mode.
Sleep - is a low power mode, also referred to as Standby mode. While in Sleep mode, your computer will
maintain system information and open files. Unsaved information will be lost if you turn off your system prior to
system wake-up, or if you lose power while using the AC adapter.
CAUTION: While in Sleep mode, your computer will maintain system information
and open files. Unsaved information will be lost if you turn off your system prior to
system wake-up, or if you lose power while using the AC adapter.
Hibernation Mode
Hibernation helps conserve battery life and protects your data. Hibernation can be a routine power saving event,
or can be the result of a low battery condition. As it enters Hibernation your computer will display a progress
screen, as it automatically saves the machine state before it shuts down and turns itself off. Your computer will
automatically go into Hibernation, when the battery has little power left, or when the system (operating on
battery power) has been in Sleep mode for more than an hour. You can also manually initiate Hibernation by
pressing the power button once while the system is active. To restore the computer's previous state, simply
press the power button once again. While waking up, the computer will display a progress screen.
The following table shows the conditions and indicators for getting in and out of the various power management
modes, Sleep, Hibernation, and Off.
Mode
To Initiate
To End
Indicators
Sleep
Manual keys Standby button
Standby
button
Flashing green
Power LED
Slide Power
Switch once
No Power LED,
blank screen
Slide Power
Switch once
No Power LED,
blank screen
Time Out Default 15 minutes. If on Battery
power (system will not go to Sleep if on AC
power)
Hibernate
Manual - Slide Power Switch once
Time Out Default If low battery or after 1 hour
of sleep (system will not Hibernate if on AC
power)
Off
Perform normal Windows shutdown via the
start button, or press and hold down the
power button for 4 seconds
Servicing Your Computer - Full Off Mode
If you need to install or replace components in your system, you must turn the computer off completely. Follow
the instructions above for properly putting the computer into Off mode, unplug from the outlet, and remove the
battery (see battery section for instructions on removing battery).
Rebooting After a Lockup
Occasionally you may encounter a frozen keyboard or a locked screen. To reboot your computer (as if from a
cold start) slide and hold down the Power Switch for at least four seconds, which will cause a manual shutdown.
Then, restart it with a single slide of the Power Switch. If it still doesn't recover, slide the Power Switch and hold
it for four seconds to shut it down, then, remove the battery or unplug the AC power for at least 30 seconds.
Reinsert the battery or reconnect AC power and slide the Power Switch once to reboot.
Battery Operating Time
Battery operating time is affected by variables, such as the following:
●
Power conservation settings
●
Hardware configuration
●
Software applications
●
Installed options
●
Display brightness
●
Hard drive usage
●
Power button
●
Changes in operating temperature
●
Type and number of installed PC Cards
For more information on increasing battery pack operating time, conditioning the battery pack, and disposing of
a used battery pack, refer to the Battery Pack Operations.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Battery Pack
Removal
Sequence
Serial Number
Location
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
To remove the battery
pack, complete the
following steps:
WARNING:To
reduce the
risk of injury
or damage to
the battery
pack, do not
crush,
puncture, or
incinerate the
battery pack
or short the
metal
contacts. Do
not attempt to
open or
service the
battery pack.
Battery Pack
Hard Drive
Modem Card
RTC Battery
Keyboard
Memory Board
Switch Cover
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
PC Card
Assembly
System Board
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Multimedia Expansion
Unit.
1. Remove the
2. Turn the computer
bottom side up and tilt
the battery pack so it
lies flat (covering all the
ports on the back of the
computer).
3. Slide the two
battery latches
toward the center
of the computer.
Next Step
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Battery Pack (continued)
4. Rotate the battery pack into a vertical position 1, and lift up
the battery pack from the computer
2.
To replace the battery pack, reverse the removal
procedures.
WARNING: To prevent damage to the
computer, do not insert a battery pack
until the computer is fully reassembled.
Back to step 1
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Multi-media Expansion unit
Removal
Sequence
Serial Number
Location
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
Battery Pack
Hard Drive
Modem Card
RTC Battery
Keyboard
Memory Board
Switch Cover
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
PC Card
Assembly
System Board
To remove
the Multimedia
Expansion
Unit,
complete
the
following
steps:
1. Prepare the
computer for
disassembly.
2. Turn off
and
disconnect all
external
devices
connected to
the computer.
3. On the
Multi-media
Expansion
Unit, press the
docking
release button
1 to release
the expansion
unit from the
computer.
4. Lift the
back end of
the
computer
to
disconnect
it from the
expansion unit
2.
5. Pull the
computer
away from
the
expansion
unit 3.
To replace
the Multimedia
Expansion
Unit,
reverse the
removal
procedures.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Serial Number Location
Removal
Sequence
Serial
Number
Location
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
Battery Pack
Hard Drive
Modem Card
RTC Battery
Keyboard
Memory Board
Switch Cover
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
PC Card
Assembly
System Board
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Report the
serial
number to
Compaq
when
requesting
information
on
ordering
spare
parts,
located on
the
underside
of the unit.
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Preparing for Disassembly
Removal
Sequence
Before removing or replacing any components, the following procedures must be
completed:
Serial Number 1. Disconnect AC power and any external devices.
Location
2. Remove the battery pack.
Preparing
for
3. Remove any PC Cards.
Disassembly
Electrostatic
Discharge
Metal objects can damage the battery pack as well as the
battery contacts in the battery compartment. To prevent damage, do not
allow metal objects to touch the battery contacts. Place only the battery
pack for the Compaq Presario 305 Model Portable Computers into the
battery compartment. Do not force the battery pack into the bay if
insertion does not occur easily.
WARNING:
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
CAUTION: Do not crush, puncture, or incinerate the battery pack. Do
not open a battery pack, as this damages the pack, makes it unusable,
and exposes potentially harmful battery components. There are no fieldserviceable parts located inside the battery pack.
Battery Pack
Hard Drive
Modem Card
CAUTION: Failure to disconnect the AC Adapter from the computer and
remove the battery pack before removing and installing internal
components can damage the equipment.
RTC Battery
Keyboard
Memory Board
Switch Cover
Display Panel
Deck
Voltage
Converter
Board
NOTE:
The Compaq Presario 305 Model Portable Computer has several screws
of various sizes which are not interchangeable. Care must be taken
during reassembly to ensure that the correct screws are used in their
appropriate locations. During removal please keep screws with their
associated sub-assembly.
Modem
Connector
Board
PC Card
PC Card
Assembly
System Board
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removal and Replacement Procedures
Electrostatic Discharge
A sudden discharge of static electricity from a finger or other conductor can
destroy static-sensitive devices or microcircuitry. Often the spark is neither
felt nor heard, but damage occurs. An electronic device exposed to
electrostatic discharge (ESD) may not be affected at all and will work
perfectly throughout a normal cycle. Although, it may function normally for a
while, then degrade in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in
many cases, the discharge contains enough power to alter device parameters
or melt silicon junctions.
Generating Static
The table shows how different activities generate static electricity and at
different electrostatic voltage levels.
Typical Electrostatic Voltages
Relative Humidity
Event
10%
40%
55%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic tubes
2,000 V
700 V
400 V
Removing DIPS from vinyl trays
11,500 V
4,000 V
2,000 V
Removing DIPS from Styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble pack from PCBs
26,500 V
20,000 V
7,000 V
Packing PCBs in foam-lined box
21,000 V
11,000 V
5,000 V
NOTE: 700 volts can degrade a
product.
Static-Shielding Materials
Material
Use
Voltage Protection Level
Antistatic Plastic
Bags
1,500 V
Carbon-loaded plastic Floor mats
7,500 V
Metallized laminate
15,000 V
Floor mats
Return to Removal & Replacement Procedures
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removal and Replacement Procedures
This section explains the removal and replacement procedures for the
computer.
Removal
Sequence
Report the computer serial number, located on the bottom of the
unit, when requesting information or ordering spare parts from
Compaq.
Serial Number
Location
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
Battery Pack
Hard Drive
Modem Card
RTC Battery
Keyboard
Memory Board
Switch Cover
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
PC Card
Assembly
System Board
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Service Considerations
Listed below are some of the considerations that you should keep in mind
during the disassembly and reassembly of the computer.
Tool and Software Requirements
To service the computer, you need the following:
●
●
●
●
●
●
Compaq screwdriver kit
Torx T-8 screwdriver
3/16-inch and 5mm nut drivers (for screwlocks and standoffs)
Small, standard screwdriver
Small, Phillips screwdriver
Diagnostics software
Screws
The screws used in the computer are not interchangeable. If an incorrect
screw is used during the reassembly process, it can damage the unit. Compaq
strongly recommends that all screws removed during disassembly be kept
with the part that was removed, then returned to their proper locations.
Fan and RJ11
The Fan and RJ11 are spared with the base assembly. They are not available
separately, and may only be obtained by ordering the entire base assembly.
This Maintenance and Service Guide contains no removal and replacement
procedures for these components.
As each subassembly is removed from the computer,
IMPORTANT: it should be placed away from the work area to
prevent damage.
Return to Removal & Replacement Procedures
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Cables and Connectors
Most cables used throughout the unit are ribbon cables. Cables must be
handled with extreme care to avoid damage. Apply only the tension required
to seat or unseat the cables during insertion or removal from the connector.
Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing the cables, and ensure that the cables are routed
in such a way that they cannot be caught or snagged by parts being removed
or replaced.
Use the following precautions when handling cables to avoid damage to the
cable or computer:
●
●
●
●
●
Always handle cables by their connectors.
Avoid bending, twisting, or pulling on the cables.
Apply minimum required force when seating or unseating the cables from
their connectors.
Place the cables in such a manner that they cannot be caught or snagged by
parts being removed or replaced.
Handle flex cables with extreme care; they can tear easily.
CAUTION: When servicing these computers, ensure that
cables are placed in their proper location during the
reassembly process. Improper cable placement can cause
severe damage to the unit.
Removing a cable from a ZIF Connector
Display panel cable location
Inverter cable location
Audio cable location
Touchpad cable location
Fan cable location
Light board cable location
Speaker cable location
Battery cable location
Plastic Parts
Plastic parts can be damaged by the use of excessive force during
disassembly and reassembly. When handling the plastic parts, use care. Apply
pressure only at the points designated in the maintenance instructions.
Return to Removal & Replacement Procedures
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Compaq.com
Compaq Presario Maintenance and Service Guide - 305
United States
December 9, 2002
Maintenance & Service Guide
Presario 305 Model
MSG Index | Home Page | Notice | Preface | Product Description | Troubleshooting
Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications
Pin Assignments | Battery Pack Operations
ZIF Connectors
The computer uses a zero insertion
force (ZIF) connector for several cable
connections on the system board. To
remove a ZIF cable from its connector,
pull both ends of the ZIF cable guide
clasp out of the sleeve about 0.05 0.1" (1 - 2 mm), then gently slide the
cable out.
CAUTION: A ZIF connector
and its attached cable can be
easily damaged. Never pull or
twist on the cable while it is
connected.
CAUTION: Ensure that cables
are replaced in their proper
location. Improper cable
placement can damage the
computer.
Back to Cables and Connectors.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Display Panel
Cable
Location
Note the location of
the display panel
cable.
Back to Cables
and Connectors.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Inverter
Cable
Location
Note the location of
the inverter cable.
Back to Cables
and Connectors.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Audio Cable
Location
Note the location of
the audio cable.
Back to Cables
and Connectors.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Touchpad
Cable
Location
Note the location of
the touchpad cable.
The touchpad cable is
a flat ribbon cable that
attaches by means of a
Zero Insertion Force
Connector.
Back to Cables
and Connectors.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Fan Cable
Location
Note the location of
the fan cable.
Back to Cables
and Connectors.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Light Board
Cable
Location
Note the location of
the light board cable
connection.
Back to Cables
and Connectors.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Speaker
Cable
Location
Note the location of
the speaker cable.
Back to Cables
and Connectors.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Battery Cable
Location
Note the location of
the battery cable.
There is one on each
end.
Back to Cables
and Connectors.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Hard Drive
Removal
Sequence
Serial Number
Location
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
Battery Pack
Hard Drive
Modem Card
RTC Battery
Keyboard
Memory Board
Switch Cover
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
PC Card
Assembly
System Board
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To remove the hard
drive, complete the
following steps:
Before
removing a
hard drive,
NOTE: back up all
information
on the
hard drive.
Multimedia Expansion
Unit.
1. Remove the
2. Turn the computer
bottom side up and
remove the hard drive
screw.
Next Step
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Hard Drive (continued)
2. Push down
on the front
bezel of the
hard drive 1,
and pull the
hard drive
from the bay
2.
To replace
the hard
drive,
reverse the
removal
procedures.
Back to
step 1
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Modem Card
Removal
Sequence
Serial Number
Location
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
Battery Pack
Hard Drive
Modem Card
To remove
the modem
card,
complete
the
following
steps:
1. Remove
Multimedia
Expansion
Unit.
the
2. Turn the
computer
upside down,
front facing
forward.
3. Remove
two screws
(t8) from
the modem
cover 1.
RTC Battery
Keyboard
Memory Board
Switch Cover
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
PC Card
Assembly
System Board
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4. Lift up
the front
edge of the
modem
cover 2
and turn
the cover
back to
remove 3.
Next Step
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Modem Card (continued)
5. Lift up the
back of the
modem card and
disconnect it
from the system
board 1.
6. Disconnect
cable
connected to
the modem
card 2.
To replace
the modem
card, reverse
the removal
procedures.
Back to step
1
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the RTC Battery
Removal
Sequence
Serial Number
Location
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
Battery Pack
Hard Drive
Modem Card
RTC Battery
Keyboard
Memory Board
Switch Cover
To remove
the RTC
battery,
complete
the
following
steps:
1. Remove
Multimedia
Expansion
Unit.
the
2. Turn the
computer
upside down
with the back
of the
computer
facing
forward.
3. Remove
the RTC
battery
cover by
lifting the
cover at
the
indention.
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
PC Card
Assembly
System Board
4. Remove
the RTC
battery
from the
base
enclosure.
5.
Disconnect
the RTC
battery
cable from
the system
board to
remove the
battery.
To replace
the RTC
battery,
reverse the
removal
procedures.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Keyboard
Removal
Sequence
Serial Number
Location
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
Battery Pack
Hard Drive
Modem Card
RTC Battery
Keyboard
Memory Board
Switch Cover
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
PC Card
Assembly
System Board
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To remove
the
keyboard,
complete
the
following
steps:
1. Lift the
display
panel to
open the
computer.
2. Gently
press
down on
each of
the three
tabs
along the
top edge
of the
keyboard.
Next
Step
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Keyboard (continued)
3. Lift the
keyboard
along the
bottom
edge to
raise at a
45-degree
angle from
the
computer.
4. Turn
keyboard
upside
down.
5. Using a
connector
removal
tool,
disconnect
the ZIF
connector
from the
system
board.
6.
Disconnect
the
keyboard
cable from
the system
board.
To replace
the
keyboard,
reverse the
removal
procedures.
Back to
step 1
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Memory Board
Removal
Sequence
Serial Number
Location
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
To remove the
Memory Board,
complete the
following steps:
WARNING:
Failure to
unplug the
power cord
and remove
the battery
pack before
installing a
memory
expansion
board can
damage the
equipment and
expose you to
the risk of
electrical
shock.
Battery Pack
Hard Drive
Modem Card
RTC Battery
Keyboard
Memory
Board
Switch Cover
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
CAUTION:
Electrostatic
discharge
(ESD) can
damage
electronic
components.
Before
beginning this
procedure,
ensure that
you are
properly
grounded. For
more
information,
refer to
Electrostatic
discharge
section.
PC Card
PC Card
Assembly
System Board
There is
only one
memory
expansion
slot in the
computer.
Before
upgrade
NOTE: memory,
you must
remove
the
memory
board
that came
with the
computer.
1. To remove the
memory board,
pull away the
plastic retention
clips on each side
of the memory
expansion board
1. The memory
expansion board
tilts upward.
2. Lift the edge of
the memory
expansion board
and slide it gently
out of the
memory
expansion slot at
a 45-degree
angle 2.
3. If applicable,
turn back the
memory
insulator.
4. Place the
removed memory
expansion board
in an electrostaticsafe container.
To replace the
Memory Board,
reverse the removal
procedures.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Switch Cover
Removal
Sequence
Serial Number
Location
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
Battery Pack
Hard Drive
Modem Card
RTC Battery
Keyboard
Memory Board
Switch Cover
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
PC Card
Assembly
System Board
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When
removing
the
switch
cover, be
careful
not to
lose the
NOTE: keyboard
retention
spring
tabs
located
on the
top
cover.
1. Remove the
Multi-media
Expansion
Unit.
2. Remove the
battery pack.
3. Remove the
keyboard.
4. Position the
computer so
the back panel
faces forward.
5. Remove the
two screws (t8)
from the back
panel of the
computer that
secure the
switch cover to
the base
assembly.
Next Step
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Switch Cover (continued)
5. Position
the
computer
so the
front
faces
forward.
6. Open
the display
panel as far
as possible.
7. Remove
one screw
from each
end cap on
the display
panel.
8. Lift the
front edge
of the
switch
cover.
When the
switch
cover
disconnects
from the
top cover,
turn the
back edge
of the
switch
cover up
and
forward.
To replace
the switch
cover,
reverse the
removal
procedures.
Back to
step 1
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Display Panel
Removal
Sequence
Serial Number
Location
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
Battery Pack
Hard Drive
Modem Card
RTC Battery
Keyboard
Memory Board
Switch Cover
Display
Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
PC Card
Assembly
System Board
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1. Remove
the
battery
pack.
2. Remove
the
keyboard.
3.
Remove
the
switch
cover.
4.
Disconnect
the
display
panel
1
cable ,
inverter
2
cable ,
and audio
cable
Next
Step
3.
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Display Panel (continued)
When these
four screws
are
removed,
the display
assembly is
unsupported.
NOTE: Make sure to
support the
display
assembly
when
removing
these
screws.
5. Remove four hinge
screws (t8) that
secure the
display assembly to
the base assembly.
To replace display
panel, reverse the
removal
procedures.
Back to step 1
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Deck
Removal
Sequence
Serial Number
Location
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
Battery Pack
Hard Drive
Modem Card
RTC Battery
Keyboard
Memory Board
Switch Cover
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
PC Card
Assembly
System Board
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The power
switch and
infrared lens
are easily
dislodged
when the top
cover is
removed.
Make note of
their location
and
NOTE:
orientation
before
removing the
top cover.
The power
switch and
infrared lens
are spared in
the
miscellaneous
plastics kit.
1. Remove the
keyboard.
2. Remove the
switch cover.
3. Remove the
display.
4. Remove the
four screws (t8)
located in the
upper half of the
back of the unit
that secure the
top cover to the
base assembly (as
shown).
Next Step
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Deck (continued)
5. Turn the
computer
upside down.
6. Remove
seven
screws
(t8) from
the
underside
of the
unit.
Next Step
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Deck (continued)
The
touchpad is
spared
with the
deck. It is
not
available
NOTE:
separately.
This guide
does not
contain
instructions
for its
removal.
7. Turn the
computer right side
up with the front
facing forward.
8. Disconnect the
touchpad cable from
the system board.
The touchpad cable
is a flat ribbon cable
secured with a Zero
Insertion Force
Connector.
Next step
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Deck (continued)
9. Press in on the
front of the deck
1 and pull up on
deck to swing
front edge up
and away from
the base
assembly 2.
To replace the
deck, reverse the
removal
procedures.
Back to step 1
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Voltage Converter Board
Removal
Sequence
Serial Number
Location
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
Battery Pack
Hard Drive
Modem Card
RTC Battery
Keyboard
Memory Board
Switch Cover
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
PC Card
Assembly
System Board
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http://h18000.www1.hp.com/athome/support/msgs/305/voltcon1.html [12/9/2002 2:19:12 PM]
1.
Remove
the
keyboard.
2.
Remove
the
switch
cover.
3.
Remove
the
display.
4.
Remove
the deck.
5.
Remove
the two
screws
that
secure
the
voltage
converter
board to
the
system
board.
Next step
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Voltage Converter Board
(continued)
6. Lift up the
left side of the
voltage
converter
board until it
clears the
edge of the
base
assembly.
7. Pull the
voltage
converter
board to the
left and
disconnect it
from the
system board.
To replace
the voltage
converter
board,
reverse the
removal
procedures.
Back to
step 1
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the Modem Connector Board
Removal
Sequence
Serial Number
Location
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
Battery Pack
Hard Drive
Modem Card
RTC Battery
Keyboard
Memory Board
Switch Cover
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
PC Card
Assembly
System Board
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To
remove
the
modem
connector
board,
complete
the
following
steps:
1. Remove
the
modem
card.
2. Remove
the
keyboard.
3. Remove
the switch
cover.
4. Remove
the
display.
5. Remove
the deck.
6. Remove
two screws
from the
modem
connector
board.
7. Lift up
on the
modem
connector
board to
disconnect
it from the
system
board.
To replace
the modem
board
connector,
reverse the
removal
procedures.
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the PC Card
Removal
Sequence
Serial Number
Location
To remove the PC
Card, complete the
following steps:
CAUTION: If the
computer is on and
running Windows
95, failure to stop
a PC Card before
removing it may
cause loss of data.
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
●
Cables and
Connectors
Multi-media
Expansion
Unit
Battery Pack
Hard Drive
Modem Card
RTC Battery
Keyboard
Memory Board
Switch Cover
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
●
In Windows 95
or Windows 98 If the computer
is on, stop the
PC Card before
you remove it.
To stop a PC
Card, select the
PC Card icon in
the taskbar, then
select the PC
Card you want to
stop. A message
displays when
the PC Card can
be safely
removed.
In Windows NT
4.0 with
CardWare from
Compaq only - If
the computer is
on, you must
shut it down
before removing
some PC Cards.
Refer to the PC
Card
documentation
for removal
requirements.
PC Card
Assembly
1. Push the PC Card
eject button 1.
System Board
2. Gently grasp the
card and pull it out 2.
To replace the PC Card,
reverse the removal
procedures.
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legal notices
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http://h18000.www1.hp.com/athome/support/msgs/305/pccardr.html
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the PC Card Assembly
Removal
Sequence
1. Remove the
modem card.
Serial Number
Location
2. Remove
the
keyboard.
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
Battery Pack
Hard Drive
3. Remove
the switch
cover.
4. Remove
the display.
5. Remove
the deck.
6. Remove
the modem
connector
board.
Modem Card
RTC Battery
Keyboard
Memory Board
Switch Cover
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
PC Card
Assembly
System Board
7. Remove the
two silver (t8)
screws on the
left side of the
PC card
assembly.
8. Remove the
black (t8)
screw that
secures the
front of the PC
card assembly
to the base
assembly.
9. Lift up on
the left side of
the PC card
assembly to
disconnect the
assembly from
the system
board.
Be sure
to route
the
audio
and light
board
cables
between
the PC
NOTE: card
assembly
and the
base
plastic.
Do not
route
near the
heat
sink.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the System Board
Removal
Sequence
Serial Number
Location
Preparing for
Disassembly
Electrostatic
Discharge
Service
Considerations
Cables and
Connectors
Multi-media
Expansion
Unit
Battery Pack
Hard Drive
Modem Card
RTC Battery
Keyboard
Memory Board
Switch Cover
There are
different
sized screws
securing the
system
board to the
base
enclosure.
Make note
of the
location of
these
screws.
Also, when
NOTE:
the system
board is
removed,
components
of the base
enclosure
tend to fall
loose. Note
the location
and
orientation
of all base
enclosure
components.
1. Remove the
RTC battery.
2. Remove the
keyboard.
Display Panel
Deck
Voltage
Converter
Board
Modem
Connector
Board
PC Card
PC Card
Assembly
System
Board
3. Remove the
switch cover.
4. Remove the
display.
5. Remove the
deck.
6. Remove the
modem
connector
board.
7. Remove the
PC card
assembly.
8. Remove the
four screws that
secure the
system board to
the base
assembly from
the top.
Next Step
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the System Board (continued)
9. Disconnect the
speaker cable 1,
light indicator
board cable 2, fan
cable 3, upper left
battery cable 4,
and upper right
battery cable 5.
Next step
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Removing the System Board (continued)
9. Remove the four
screws on the back of
the computer that secure
the system board to the
base assembly.
10. Lift up the back edge
of the system board,
making sure to route the
battery terminal cables
through the spaces in
the hinge cradles.
To replace the system
board, reverse the
removal procedures.
Back to step 1
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http://h18000.www1.hp.com/athome/support/msgs/305/sysbrd2.html [12/9/2002 2:19:41 PM]
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Troubleshooting
Preliminary
Steps
This section covers troubleshooting information for the Compaq Presario
305 Model Portable Computer. The basic steps in troubleshooting include:
Clearing the
Power-On
Password
Power-On Self
Test (POST)
Compaq
Diagnostics
Diagnostic
Error Codes
Troubleshooting
Without
Diagnostics
Solving Minor
Problems
Contacting
Compaq
Support
1. Follow the Preliminary Steps.
2. Run the Power-On Self Test (POST).
3. Follow the recommended actions described in the diagnostic
tables, if you are unable to run POST or if POST displays an
error message.
When following the recommended actions in the Sections on
POST and Diagnostic Error Codes perform them in the order
listed. Rerun POST after each recommended action until the
problem is solved and no error message occurs. Once the
problem is solved, do not complete the remaining
recommended actions.
NOTE:
If the problem is intermittent, check the
computer several times to verify that the
problem is solved.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Preliminary Steps
Use AC power when running POST, Computer
Setup, or Computer Checkup. A low battery
IMPORTANT:
condition could initiate Hibernation and interrupt
the test.
Before running POST, complete the following steps:
1. If a power-on password has been established, type the password and press Enter. If the
password is not known, clear the password.
2. Ensure the hard drive is installed in the computer.
3. Ensure that the battery pack is installed in the computer and the power cord is connected to
the computer and plugged into an external AC power source.
4. Turn on the computer.
5. Run Computer Setup.
6. Turn off the computer and its external devices.
7. Disconnect any external devices that you do not want to test. If you want to use the printer to
log error messages, leave it connected to the computer.
If the problem only occurs when an
external device is connected to the
computer, the problem may be related to
IMPORTANT:
the external device or its cable. Verify this
by running POST with and without the
external device connected.
8. Use Compaq Utilities and loopback plugs in the serial and parallel connectors if you plan to test
these ports.
When the preliminary steps are completed, you are ready to run POST.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Power-On Self Test (POST)
Running POST
The Power-On Self Test (POST) is a series of tests that run every time the computer is turned on.
POST verifies that the system is configured and functioning properly.
To run POST, complete the following steps:
1. Complete the Preliminary steps.
2. Turn on the computer.
If POST does not detect any errors, the computer beeps once or twice to indicate that POST has
run successfully, and the computer boots from the hard drive (or from a bootable diskette if one
is installed in the diskette drive).
If POST detects an error, it is indicated by screen and/or audible messages. Refer to the following
tables for a list of POST codes and their relevant descriptions. If there is more than one
recommended action, only try the later actions in the list if the first action recommended does
not solve the problem.
If the system is not functioning well enough to run POST, or if the
NOTE: display is not functioning well enough to show POST error messages,
refer to the Troubleshooting tables.
102
System board failure
162
System options not set
XX000YZZ 201
Memory Error
301
Keyboard Error
304
Keyboard or System Unit Error
601
Diskette Controller Error
605
Diskette Drive Error
1780
Primary Hard Drive 0 Failure
1782
Hard Drive Controller
Power-On Self-Test Messages
102-System Board Failure
Probable Cause
Recommended Action
DMA, timers, etc.
Replace the system board.
162-System Options Not Set
Probable Cause
Recommended Action
Configuration incorrect
Run Computer Setup.
CMOS reflects that an invalid
configuration has been set.
Run Computer Setup.
XX000YZZ 201-Memory Error
Probable cause
Recommended action
RAM failure
1. Replace the memory module.
2. Replace the system board.
Memory test data error
1. Replace the memory module.
2. Replace the system board.
XX000YZZ RAM failure
Replace the system board.
301-Keyboard Error
Probable Cause
Recommended Action
Keyboard failure
1. Ensure the keys are not depressed during POST.
2. Reconnect the keyboard with the computer off.
3. Replace the keyboard.
304-Keyboard or System Unit Error
Probable
Cause
Recommended Action
Keyboard or
system board
error
1. Replace the keyboard.
2. Replace the TouchPad or mouse.
3. Replace the system board.
601-Diskette Controller Error
Probable Cause
Recommended Action
Mismatch in drive
type or failure in
the diskette
controller
1. Run Computer Checkup
(TEST).
2. Check and/or replace cables.
3. Replace the system board.
605-Diskette Drive Error
Probable Cause
Recommended
Action
Mismatch in drive type
Run Computer Setup.
1780-Primary Hard Drive 0 Failure
Probable Cause
Recommended Action
Disk 0 failed to respond
1. Run Computer Checkup (TEST).
2. Replace the hard drive.
Hard drive format error
1. Run Computer Checkup (TEST).
2. Replace the hard drive.
1782-Hard Drive Controller
Probable Cause
Recommended Action
Hard drive controller
failure
1. Run Computer Setup.
2. Replace the hard drive.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Clearing the Power-on Password
Clearing the power-on
password requires
removing all Setup
attributes that are
programmed in the
CMOS.
If the password is not
known, clear it by
removing the RTC
battery (located on the
system board) as
follows:
1. Turn off the
computer.
2. Disconnect the AC
Adapter.
3. Remove the Multimedia Expansion
Unit.
4. Remove the
battery pack.
5. Disconnect and
remove the RTC
battery.
6. Wait for five minutes.
7. Reconnect the RTC
battery.
8. Reconnect the AC
Adapter. Do not
reinstall the battery
pack yet.
9. Turn on the
computer to verify that
the power-on password
has been cleared. If it
has not been cleared,
repeat all steps above.
Remember
to set the
date and
time the
Note:
next time
the
computer is
turned on.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Compaq Diagnostics
Compaq Diagnostics is installed on the hard drive of the computer. Run the
Diagnostics utilities when you want to view or test system information and if
you have installed or connected devices. If you run Compaq Diagnostics from
a diskette, ensure that it is version 10.11 or later.
The Diagnostics menu includes the following utilities:
■
■
■
Computer Setup
Computer Checkup (TEST)
View System Information (INSPECT)
If you have a problem you cannot solve, run the Diagnostics utilities before
you call for support (see also Preparing the Computer for a Compaq Service Call). Run
Computer Checkup and select to save the device list to a file and to print or to
save the log of errors. Run the View System Information (INSPECT) utility
and select to print or to save that information. Have the files or the printed
information available when you call for support.
Computer Setup
The Computer Setup utility resides in a hidden partition on the hard drive. It
gives you a snapshot of the computer's hardware and configuration, aids in
troubleshooting, and allows you to set custom features.
Access Computer Setup when you want to:
●
Modify settings for audio, storage, communications, and input devices
●
Get an overall picture of the computer's hardware configuration
●
Verify configuration parameters in determining problems
●
Configure options
●
Update time, date, or password information
To run Computer Setup:
Go to the Compaq Utilities menu and select the Computer Setup option.
Follow the on-screen instructions to complete your chosen task.
Computer Checkup (TEST)
Computer Checkup (TEST) determines whether the various computer
components and devices are recognized by the system and are functioning
properly. You can display, print, or save the information generated by
Computer Checkup.
To run Computer Checkup, follow these steps:
1. Plug the computer into an external power source. A low battery condition
can interrupt the program.
2. Connect the printer if you want to print a log of error messages.
3. Turn on the external devices that you want to test.
4. Insert the Compaq Diagnostics diskette in drive A.
5. Turn on or restart the computer. The computer starts from drive A, and the
Diagnostics Welcome screen appears.
6. Press Enter to continue. The Diagnostics menu appears.
7. Select Computer Checkup from the Diagnostics menu. A Test Option
menu appears.
8. Select View the Device List from the Test Option menu. A list of the
installed Compaq devices appears.
9. If the list of installed devices is correct, select OK. The Test Option menu
appears.
NOTE:
If the list is incorrect, ensure that
any new devices are installed
properly.
10. Select one of the following from the Test Option menu:
■
■
■
Quick Check Diagnostics. Runs a quick, general test on each device with
a minimal number of prompts. If errors occur, they display when the
testing is complete. You cannot print or save the error messages.
Automatic Diagnostics. Runs unattended, maximum testing of each
device with minimal prompts. You can choose how many times to run
the tests, to stop on errors, or to print or save a log of errors.
Prompted Diagnostics. Allows maximum control over testing the devices.
You can choose attended or unattended testing, decide to stop on
errors, or choose to print or save a log of errors.
11. Follow the instructions on the screen as the devices are tested. When
testing is complete, the Test Option menu appears.
12. Exit the Test Option menu.
13. Exit the Diagnostics menu.
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about
the computer and installed or connected devices. You can display, print, or
save the information.
Follow these steps to run View System Information (INSPECT) from the
Compaq Diagnostics diskette:
1. Connect the printer if you want to print the INSPECT information.
2. Turn on the computer.
3. Access Compaq Utilities by pressing F10 when the cursor blinks in the
upper-right corner of the display.
4. If prompted, select a language.
5. Click View System Information (INSPECT)
6. Click the item you want to view from the following list:
System
Memory
ROM
Audio
Keyboard
Operating system
System ports
System files
System storage
Windows files
Graphics
Miscellaneous
Network (applicable
only if computer is
docked in the
expansion base or
convenience base)
7. Follow the instructions on the screen to cycle through the screens, to
return to the list and choose another item, or to print the information.
8. Select Exit Inspect.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Contacting Compaq Support
Obtain the following information before contacting Compaq Reseller Support:
●
●
●
●
●
●
●
●
●
●
Product name
Product serial number
Purchase date
Conditions under which the problem occurred
Any error messages that have occurred
Hardware configuration
Type of printer connected
Hardware/software being used
Printed result of Computer Checkup (TEST)
Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible
Shipping Preparation
To ship the computer, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskette are
not exposed to electrical or magnetic fields while stored in transit.
2. Turn off the computer and external devices.
3. Disconnect the external devices from their power sources, then from the
computer.
IMPORTANT:
Ensure that there is no diskette in the
diskette drive and that there are no PC Cards
in the PC slots.
4. Close the display and all exterior doors of the computer.
5. Pack the computer with sufficient packing material to protect it. Use the
original packing box or similar packaging.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while running the Compaq
Diagnostic program. These error codes help identify possibly defective subassemblies.
The following tables list error codes, a description of the error condition, and the action required
to resolve the error condition.
Retest the system after completing each
IMPORTANT: step. If the problem has been resolved, do
not proceed with the remaining steps.
For the removal and replacement of a particular subassembly, see Removal and Replacement
Procedures.
Select error codes by number or type:
101 through 114
Processor Test
200 through 215
Memory Test
300 through 304
Keyboard Test
401 through 403
Parallel Printer Test
600 through 699
Diskette Drive Test
1101
Serial Test
1701 through 1736
Hard Drive Test
501 through 516
Video Test
2402 through 2456
2458 through 2480
3206
Audio Test
8601 through 8602
Touch Pad Pointing Device Test
3301 through 3305
CD or DVD Test
6600 through 6623
Processor Test Error Codes
Error
Code
Description
Recommended Action
101-xx
CPU test failed
Replace the processor board and retest.
103-xx
DMA page registers test failed
Replace the system board and retest.
104-xx
Interrupt controller master test failed
105-xx
Port 61 error
106-xx
Keyboard controller self-test failed
107-xx
CMOS RAM test failed
108-xx
CMOS interrupt test failed
109-xx
CMOS clock test failed
110-xx
Programmable timer load data test
failed
113-xx
Protected mode test failed
Memory Test Error Codes
200-xx
Memory machine ID test failed
202-xx
Memory system CMOS checksum
failed
203-xx
Write/Read test failed
204-xx
Address test failed
211-xx
Random pattern test failed
214-xx
Noise test failed
215-xx
Random address test failed
1. Flash the system CMOS and retest.
2. Replace the system board and retest.
Remove and replace the memory board or
system board (if memory board on the
system board is faulty) and retest.
Keyboard Test Error Codes
300-xx
Failed ID Test
301-xx
Failed Selftest/Interface Test
1. Check the keyboard connection. If
disconnected, turn off the computer and
connect the keyboard.
302-xx
Failed Individual Key Test
2. Replace the keyboard and retest.
304-xx
Failed Keyboard Repeat Test
3. Replace the system board and retest.
Parallel Printer Test Error Codes
401-xx
Printer failed or not connected
402-xx
Failed Port Test
403-xx
Printer pattern test failed
1. Connect the printer.
2. Check power to the printer.
3. Install the loop-back connector and
retest.
4. Check port and IRQ configuration.
5. Replace the system board and retest.
Diskette Drive Test
600-xx
Diskette ID drive types test failed
601-xx
Diskette format failed
602-xx
Diskette read test failed
603-xx
Diskette write, read, compare test
failed
604-xx
Diskette random read test failed
605-xx
Diskette ID media test failed
606-xx
Diskette speed test failed
609-xx
Diskette reset controller test failed
610-xx
Diskette change line test failed
697-xx
Diskette type error
698-xx
Diskette drive speed not within limits
699-xx
Diskette drive/media ID error
1. Replace the diskette
2. Replace the diskette drive and retest.
3. Replace the system board and retest.
1. Replace media.
2. Run Compaq Utilities.
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Compaq.com
Compaq Presario Maintenance and Service Guide - 305
United States
December 9, 2002
Maintenance & Service Guide
Presario 305 Model
MSG Index | Home Page | Notice | Preface | Product Description | Troubleshooting
Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications
Pin Assignments | Battery Pack Operations
Diagnostic Error Codes (continued)
101 through 114
Processor Test
200 through 215
Memory Test
300 through 304
Keyboard Test
401 through 403
Parallel Printer Test
600 through 699
Diskette Drive Test
1101
Serial Test
1701 through 1736
Hard Drive Test
501 through 516
Video Test
2402 through 2456
2458 through 2480
3206
Audio Test
8601 through 8602
Touch Pad Pointing Device Test
3301 through 3305
CD or DVD Test
6600 through 6623
Serial Test Error Codes
1101-xx
Serial port test failed
1. Check port configuration.
2. Replace the system board and retest.
Hard Drive Test Error Codes
1701-xx
1704-xx
1. Run Compaq Utilities and verify drive type.
2. Verify that all secondary drives have
Hard drive read test failed
secondary drive capability.
Hard drive write/read/compare test failed 3. Replace the hard drive and retest.
4. Replace the system board and retest.
Hard drive random seek test failed
1705-xx
Hard drive controller test failed
1706-xx
Hard drive ready test failed
1707-xx
Hard drive recalibration test failed
1708-xx
Hard drive format bad track test failed
1709-xx
Hard drive reset controller test failed
1710-xx
Hard drive park head test failed
1715-xx
Hard drive head select test failed
1716-xx
Hard drive conditional format test failed
1717-xx
Hard drive ECC* test failed
1719-xx
Hard drive power mode test failed
1724-xx
Network preparation test failed
1736-xx
Drive monitoring test failed
1702-xx
1703-xx
Hard drive format test failed
* ECC = Error Correction Code
Video Test Error Codes
501-xx
Video controller test failed
502-xx
Video memory test failed
503-xx
Video attribute test failed
504-xx
Video character set test failed
505-xx
The following apply to error codes 501-xx
through 516-xx:
1. Disconnect external monitor and test with
internal LCD display.
Video 80 × 25 mode 9 × 14 character cell 2. Replace the display assembly and retest.
3. Replace the system board and retest.
test failed
506-xx
Video 80 × 25 mode 8 × 8 character cell
test failed
507-xx
Video 40 × 25 mode test failed
511-xx
Video screen memory page test failed
512-xx
Video gray scale test failed
514-xx
Video white screen test failed
516-xx
Video noise pattern test failed
2402-xx
Video memory test failed
2403-xx
Video attribute test failed
2404-xx
Video character set test failed
2405-xx
2406-xx
The following steps apply to error codes 2402xx through 2456-xx:
1. Run Compaq Utilities.
Video 80 × 25 mode 9 × 14 character cell 2. Disconnect external monitor and test with
test failed
internal LCD display.
Video 80 × 25 mode 8 × 8 character cell 3. Replace the display assembly and retest.
4. Replace the system board and retest.
test failed
2411-xx
Video screen memory page test failed
2412-xx
Video gray scale test failed
2414-xx
Video white screen test failed
2416-xx
Video noise pattern test failed
2418-xx
ECG/VGC memory test failed
2419-xx
ECG/VGC ROM checksum test failed
2421-xx
ECG/VGC 640 × 200 graphics mode test
failed
2422-xx
ECG/VGC 640 × 350 16 color set test
failed
2423-xx
ECG/VGC 640 × 350 64 color set test
failed
2424-xx
ECG/VGC monochrome text mode test
failed
2425-xx
ECG/VGC monochrome graphics mode
test failed
2431-xx
640 × 480 graphics test failure
2432-xx
320 × 200 graphics (256 color mode) test
failure
2448-xx
Advanced VGA Controller test failed
2451-xx
132-column Advanced VGA test failed
2456-xx
Advanced VGA 256 Color test failed
2458-xx
Advanced VGA Bit BLT test
2468-xx
Advanced VGA DAC test
2477-xx
Advanced VGA data path test
2478-xx
Advanced VGA Bit BLT test
2480-xx
Advanced VGA Linedraw test
The following step applies to error codes 2458xx through 2480-xx:
Replace the system board and retest.
Audio Test Error Codes
114-01
Speaker test failed
1. Check system configuration.
2.Verify display audio cable connection.
3206-xx
Audio System Internal Error
Replace the audio board and retest.
TouchPad/Pointing Device Interface Test Error Codes
8601-xx
Pointing device test failed
8602-xx
Interface test failed
Replace the keyboard assembly.
CD or DVD Drive Test Error Codes
3301-xx
CD / DVD drive read test failed
3305-xx
CD / DVD drive seek test failed
6600-xx
ID test failed
6605-xx
Read test failed
6608-xx
Controller test failed
6623-xx
Random read test failed
1. Replace the CD / DVD and retest.
2. Verify that drivers are loaded and properly
installed.
3. Replace the CD / DVD drive and retest.
4. Replace the system board and retest.
Revised: 15 January 1999
http://h18000.www1.hp.com/athome/support/msgs/305/errcod2.html [12/9/2002 2:20:41 PM]
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Troubleshooting Without Diagnostics
This section provides information about how to identify and correct some common hardware,
memory, and software problems. It also explains several types of common messages that may
be displayed on the screen. The following pages contain troubleshooting information on these
topics:
Audio
Power
Hard drive
Memory
Diskette/Diskette drive
Keyboard/Numeric keypad
Battery/Battery gauge
Printer
Hardware Installation
PC Card
Display
CD or DVD drive
Touch Pad
USB
Modem
Since symptoms can appear to be similar, carefully match the symptoms of the computer
malfunction against the problem description in the Troubleshooting tables to avoid a
misdiagnosis.
To avoid a potential shock hazard during
troubleshooting procedures, disconnect all power sources
before removing the keyboard cover or the display bezel.
WARNING:
Before Replacing Parts
When troubleshooting a problem, check the following items for possible solutions before replacing
parts:
■
■
■
Verify that cables are connected properly to the suspected defective parts.
Verify that all required device drivers are installed.
Verify that all printer drivers have been installed for each application.
Obtaining Update Information with Info Messenger
Compaq Info Messenger allows you to set a customized search of the Compaq Web site. By
registering for this utility, you can stay up to date with software and hardware information
specific to your system.
■
■
To access Compaq Info Messenger, go to www.compaq.com and select Info
Messenger.
To register, follow the instructions on the Info Messenger page. When your
registration is complete, you can
■
implement your customized search whenever you prefer from the Info
Messenger page.
■
set Info Messenger to send you the information by email as it becomes
available.
Info Messenger will also inform you if there are updates to the system ROM
for your computer.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Solving Minor Problems
Some minor problems and possible solutions are outlined in the following tables. If the problem appears related to a
software application, check the documentation provided with the software.
Audio
Battery pack
Display
Power
USB
Modem
Diskette/diskette
drive
Keyboard
Memory
Touchpad/pointing
device
Infrared
Hardware
installation
Hard drive
PC card
CD/DVD drive
Battery gauge
Printer
Audio Problems
Problem
Probable Cause
Solution(s)
Computer does not beep after the
Power-On Self-Test (POST).
System beeps have been turned down.
Use the Fn+F5 hotkeys to turn
up the system volume.
Internal speaker does not produce
sound when an external audio
source is connected to the stereo
line-jack.
Volume may be turned off or set too low.
1. Adjust the overall volume by
pressing Fn+F5 hotkeys.
2. Adjusting the sliding mixer
controls by double-clicking the
speaker icon on the Windows
taskbar.
Line input may not be connected properly.
Check line input connection.
Headphones or speakers are connected to the
stereo speaker/headphone jack, which disables the
internal speakers.
Disconnect the headphones or
speakers to enable the internal
speakers.
Volume may be muted.
Uncheck the mute box in the
volume properties.
External microphone does not work. Using the wrong type of microphone or microphone Check to see if you are using a
plug for the computer.
monophonic electret condenser
microphone with a 3.5 mm
plug.
No sound from headphones
Volume too low or too loud.
The microphone may not be connected properly.
Ensure that the microphone
plug is properly connected to
the mono microphone jack.
Sound source not selected.
Ensure that the microphone is
selected as the recording
source in Control Panel,
Multimedia and the recording
level is adjusted.
Audio settings are not set correctly.
Check the audio settings for
game programs.
Volume control on the computer is turned down.
Adjust the computer volume
with the Fn+F5 hotkeys.
Volume or mixing controls set incorrectly.
1. Adjust the overall volume
with the Fn+F5 hotkeys.
2. Use the mixing features
available by double-clicking the
speaker icon on the Windows
taskbar.
Sound source not selected.
Verify that the sound source is
selected in Control Panel,
Multimedia.
The headphones are connected to the wrong jack.
Check the connection.
Volume or mixing controls set incorrectly.
1. Adjust the overall volume
with the Fn+F5 hotkeys.
2. Check the mixing features
available by double-clicking the
speaker icon on the Windows
taskbar.
Battery Pack and Battery Gauge Problems (see also Power Problems)
Problem
Probable Cause
Solution(s)
Computer won't turn on Battery pack is discharged.
when battery pack is
inserted and power cord
is unplugged.
Computer is beeping
and battery power light
is blinking.
1. Connect the computer to an external power
source and charge the battery pack.
2. Replace the battery pack with a fully charged
battery pack.
Battery connectors may be bent
or broken.
Check the battery connectors on the system
board to verify they are evenly spaced and that
they are not bent or broken.
Battery pack charge is low.
Immediately save any open file(s). Then either:
●
●
●
Connect the computer to an external
power source to charge the battery pack.
Replace the battery pack with another
fully charged battery.
Turn off the computer or initiate
Hibernation until another power source or
fully charged battery pack is available.
Computer battery
charge light blinks to
indicate low battery
condition, but computer
does not beep.
Volume is turned down too low.
Turn up the volume by using the Fn+F5
hotkeys.
Battery charge does not
last very long.
Battery is exposed to high
temperatures.
Put the computer in a cooler place and
recharge the battery pack.
Battery pack was exposed to
extremely cold temperatures.
Put the computer in a warmer place and
recharge the battery pack.
Keep the battery pack within the recommended
temperature ranges:
Operating: 50° F to 104° F (10° C to 40° C)
Storage: 32° F to 86° F (0° C to 30° C )
Battery conservation is disabled or Reset the battery conservation level.
set to drain.
An external device is draining the
battery.
Turn off or remove any external device or PC
Cards when not in use.
Battery gauge may be inaccurate
and require recalibration.
Recalibrate the gauge.
Date and time must be
Real Time Clock (RTC) battery is
set every time computer has reached the end of its useful
is turned on.
life.
Restore power, then turn on the computer with
the power switch.
Contact your Compaq authorized service
provider to replace the RTC battery.
Battery pack is warm
after charging.
Normal warming occurs during
charging.
No action is required.
Battery pack will not
charge.
Battery pack was exposed to
temperature extremes.
Allow time for the battery pack to return to room
temperature.
Keep the battery pack within the recommended
temperature ranges:
Operating: 50° F to 104° F (10° C to 40° C)
Storage: 32° F to 86° F (0° C to 30° C )
Recharge the battery pack.
Battery pack is already charged.
No action required.
Battery pack has exceeded its
useful life cycle.
Use a different battery pack.
Computer shut down
and memory was lost
when replacing the
battery pack.
Hibernation was not initiated
Work is lost.
before removing the battery pack.
Battery gauge seems
inaccurate.
The battery pack may need
calibration.
Recalibrate the battery.
The battery pack has reached the
end of its useful life.
Replace the battery pack.
CD/DVD Drive Problems
Problem
Probable Cause
Solution(s)
Drive cannot read a disc. Disc is not properly seated in the drive. Open loading tray, insert the disc, then
close the tray.
Disc loaded in the loading tray upside
down.
Open the loading tray, turn over the
disc (label facing up), then close the
tray.
Disc has a scratch on its surface.
Insert a different disc.
CD-ROM drive or DVDDrive is not properly connected.
ROM drive is not detected
by the computer.
If you are running a version of
Windows that was pre-installed by
Compaq, remove the drive from the
MultiBay and reinsert it.
If you are running a version of
Windows that was not pre-installed by
Compaq, turn the computer off. Then
remove the drive from the MultiBay
and reinsert it.
Diskette and Diskette Drive Problems
Problem
Probable Cause
Solution(s)
Drive cannot
write to a
diskette.
Diskette is write-protected.
Disable the write-protect feature or
use a diskette that is not writeprotected.
Writing to the wrong drive.
Check the drive letter in the path
statement.
Not enough space is left
on the diskette.
Save the information to another
diskette.
Drive error has occurred.
Run Computer Checkup from the
Compaq Diagnostics diskette.
Diskette is not formatted.
Format the diskette:
If you are using Windows 98:
1. From the Windows desktop,
select My Computer.
2. Select 3.5-in Floppy (A).
3. Select File, then Format.
4. Fill in the appropriate
information, then select Start.
Drive is disabled.
Enable the proper drive through
Device Manager.
Disable diskette write ability is Run Computer Setup. Select the
turned on.
Storage icon. Make sure Disable
diskette write ability is not checked.
Diskette drive
cannot read a
diskette.
System cannot
start up from
diskette or
SuperDisk LS120 drive.
Wrong type of diskette is
being used.
Use the type of diskette required by
the drive.
Diskette has a bad sector.
Copy files to hard drive or another
diskette. Reformat bad diskette.
Drive error has occurred.
Run Computer Checkup from the
Compaq Diagnostics diskette.
Diskette is not formatted.
Format the diskette:
If you are using Windows 98:
1. From the Windows desktop,
select My Computer.
2. Select 3.5-in Floppy (A).
3. Select File, then Format.
4. Fill in the appropriate
information, then select Start.
A bootable diskette is not in Verify that a diskette with the
the drive.
necessary system files is in the
drive.
Diskette bootability is
Enable diskette bootability in
disabled in Computer Setup. Computer Setup, Security menu.
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http://h18000.www1.hp.com/athome/support/msgs/305/tblnodg2.html [12/9/2002 2:21:03 PM]
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Solving Minor Problems (continued)
Audio
Battery pack
Display
Hard drive
PC card
Power
USB
Modem
CD/DVD drive
Diskette/diskette
drive
Keyboard
Memory
Touchpad/pointing
device
Infrared
Battery gauge
Hardware installation
Printer
Display Problems
You can perform a self-test on an external VGA color or monochrome monitor as follows:
1.
2.
3.
4.
Turn off the monitor.
Turn off the computer.
Disconnect the monitor signal cable from the computer.
Turn on the monitor and allow it to warm up for one minute.
The display should be white. A narrow black border may also appear on the left and right sides of the display.
Either of these displays indicates that the monitor is working properly.
Problem
Probable Cause
Solution(s)
Characters on computer
display are dim.
The brightness control is not Adjust the brightness of the display by pressing
set properly.
Fn+F10 hotkeys.
Computer is in direct light.
Move the computer or adjust the screen.
You may have a screen
saver or screen blanking
utility installed.
Press any key to refresh the screen.
Screen timeout was
initiated.
Press any key to light the screen.
System initiated Suspend
Press the Suspend Button to exit Suspend.
after a user-defined timeout
expired.
Computer initiated a low
battery Suspend or
Hibernation.
●
●
Power Management, which
controls Suspend and
Hibernation, is disabled and
the battery pack has
discharged.
Computer screen is blank and
external monitor displays
information.
●
●
Replace the battery pack and exit
Suspend or Hibernation.
Connect the computer to an external
power source and exit Suspend or
Hibernation.
Replace the battery pack and turn on the
computer.
Connect the computer to an external
power source.
Display was switched to the
external monitor.
Press Fn+F4 to display information on the
computer screen; press Fn+F4 again to
display information.
Display switch is stuck.
Tap the switch.
Fn+F4 hotkey combination
does not switch between
internal and external displays.
CRT or other display device
is not connected properly.
Check your connections to ensure that an
external device is connected properly.
Display is blank and the
Suspend icon is flashing.
System is in Suspend mode. Press any key or touch the Touch Pad.
Internal display is blank and
the screen on an external
monitor displays information.
Display function was
switched to the external
monitor.
Use Fn + F2 to switch between LCD or CRT.
Internal display flashes or has
garbled characters when
computer is connected to
external monitor.
Using 1024 × 768 or higher
resolution on external
monitor and have toggled
back to internal display,
which supports up to 800 ×
600.
Restart the computer.
This display panel has a
Improper display cable
continuous pattern across it
connections.
(e.g., a "jailbars" pattern), has
a single color on it, or has
garbled graphics across the
entire panel. This failure is for
patterns across the entire
panel (not just on one section). Defective display cable.
Ghost bars extending from
graphics on the display.
Reseat the display cable to the following until
the problem is solved:
1. System board
2. Display assembly
Replace the display assembly.
Defective inverter board.
Replace the display assembly.
Defective system board.
Replace the system board.
Common characteristic of
STN displays.
1. Change the background colors.
2. Adjust the Contrast of the display by using
Fn + F5 (¯ ) or Fn + F6 (- ).
A single line, small group of
lines, or block appears on the
display panel. This failure
occurs in only a section of the
display panel.
Defective display panel.
Replace the display assembly.
The light tubes on the edge of
the display panel do not light
up at all and Power-On SelfTest (POST) completes when
the unit is powered up.*
Improper backlight or
display cable connections
Replace the display assembly.
Defective inverter board.
Replace the display assembly.
Defective display cable.
Replace the display assembly.
Defective display panel.
Replace the display assembly.
Defective system board.
Replace the system board.
The light tubes on the edge of Defective system board.
the display panel do not light
up at all and Power-On SelfTest (POST) does not complete
when the unit is powered up.*
Replace the system board.
Backlight (brightness) cannot
be adjusted with Fn + F7 (¯ )
or Fn + F8 (- ).*
1. Reseat the display cable to the system
board.
Improper display cable
connections.
2. Replace the display assembly.
Contrast cannot be adjusted
with Fn + F5 (¯ ) or Fn + F6
(- ).
Defective inverter board.
Replace the display assembly.
Defective display cable.
Replace the display assembly.
Defective system board.
Replace the system board.
Improper display cable
connections.
1. Reseat the display cable to the system
board.
2. Replace the display assembly.
Defective inverter board.
Replace the display assembly.
Defective display cable.
Replace the display assembly.
Defective system board.
Replace the system board.
* This problem indicates that the backlight or its power circuitry has failed. Since you cannot observe the
POST result on the display panel when the backlight is not functioning, connect the unit to an external
monitor before powering the unit up. If an external monitor is not available, verify that POST completes by
opening and closing the display, listening for the single or double beep, and watching for the LEDs turn on at
the front of the computer.
Hard Drive Problems
CAUTION: To prevent loss of information, always maintain an up-to-date
backup of your hard drive at all times, in case of errors or failures.
Problem
Probable Cause
Solution(s)
Accessing information on the
hard drive is much slower
than usual.
Hard drive entered low power state due to timeout Wait for the system to restore the previously
and is now exiting from it.
saved data to its state prior to initiating a low
Hard drive is fragmented/not optimized or has
errors.
Run ScanDisk and Disk Fragmenter.
Errors occur after starting
Additional hard drive has not been specially
from an additional hard drive. prepared with necessary software.
Boot from the original hard drive or a specially
prepared hard drive.
Hard drive does not work.
Hard drive is not seated properly.
Turn off and unplug the computer, remove the
battery pack, and remove and then reinstall
the hard drive.
System does not recognize a
hard drive.
The drive is not properly seated.
Remove, then reinsert the drive.
The drive is damaged.
Try using the hard drive in another bay to
verify that the problem is with the drive. Run
ScanDisk on the drive.
The drive was inserted while system was on or in
Suspend or Hibernation.
Shut down the computer before inserting or
removing a hard drive.
The DriveLock settings are accessible only when
you enter Computer Setup by turning on (not
restarting) the computer.
Completely turn off the computer. Turn the
computer back on, then run Computer Setup
by pressing F10 when the blinking cursor light
appears in the upper-right corner of the
screen.
DriveLock settings cannot be
accessed in Computer Setup.
Hardware Installation Problems
Problem
Probable Cause
Solutions(s)
A new device is not
recognized as part of
the computer system.
Cable(s) of new external device are
loose or power cables are unplugged.
Ensure that all cables are properly and
securely connected.
Power switch of new external device is
not turned on.
Turn off the computer, turn on the external
device, then turn on the computer to
integrate the device with the computer
system.
Device is not seated properly.
Turn off the computer and reinsert the
device.
Keyboard Problems
Problem
Probable Cause
Solution(s)
Embedded numeric keypad on Num Lock function is not enabled. Press the Fn+NumLk keys to enable the
computer keyboard is
Num Lock function and embedded numeric
disabled.
keypad.
Screen is blank and keyboard
is working.
A screen timeout has been
initiated.
Press any key to refresh the screen.
QuickLock/QuickBlank has been
initiated
To enable the keyboard and return your
information to the screen, enter your
power-on password.
LCD has been disabled
Press Fn+F4 to cycle from external
monitor to internal LCD.
Memory Problems
Problem
Probable Cause
Solution(s)
Memory count during
Optional memory expansion card is installed
Power-On Self-Test (POST) incorrectly, is incompatible with
is incorrect.
the computer, or is defective.
Ensure that the optional memory
expansion card is installed
correctly.
"Out of Memory"
message is displayed on
the screen or insufficient
memory error occurs
during operation.
1. Check the application
documentation for memory
requirements.
System ran out of memory for the
application.
2. Install additional memory.
Too many TSR (terminate-and stay-resident)
applications are running.
Revised: 15 January 1999
http://h18000.www1.hp.com/athome/support/msgs/305/tblnodg4.html [12/9/2002 2:21:08 PM]
Remove from memory any TSR
applications that you do not need.
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Solving Minor Problems (continued)
Audio
Battery pack
Display
Power
USB
Modem
Diskette/diskette
drive
Keyboard
Memory
Touchpad/pointing
device
Infrared
Hardware
installation
Hard drive
PC card
CD/DVD drive
Battery gauge
Printer
PC Card Problems
Problem
Probable Cause
Solution(s)
Computer does PC Card is not inserted properly.
not beep when a
PC Card is
inserted.
Ensure the card is inserted in the
correct orientation. Insert the
card gently to prevent damage to
the pins.
Double-click the PC Card icon in
the Control Panel, click the
Global Settings tab, the enable
PC Card sound effects.
Speakers are turned off or volume
is turned down.
Adjust the volume control on the
computer.
PC Card drivers are not installed.
Double click the Add New
Hardware icon in the Control
Panel for installation instructions.
If PC Card or drivers are not
compatible with Windows, install
drivers and use the PC Card in MSDOS mode.
PC Card or card driver is not
PCMCIA compliant.
Contact your Compaq authorized
service provider for a list of PC
Cards tested successfully in
Compaq PC Card platforms.
Necessary drivers are not installed
(turned on).
Refer to the instructions that
came with the PC Card or contact
the vendor for information on
installing the correct drivers.
PC Card is not fully inserted or is
upside down.
Ensure the PC Card is inserted
correctly.
Network PC Card or card driver is
not PCMCIA compliant.
Contact your Compaq authorized
service provider for a list of PC
Cards tested successfully in
Compaq PC Card platforms
Computer beeps
only once when
a PC Card is
inserted.
The computer beeps once to
indicate that a PC Card is
recognized but not properly
configured.
Before a new PC Card can be use,
it may be necessary to perform an
initial setup procedure. Follow the
PC Card manufacturer's
instructions for formatting a hard
drive card or installing PC Cardspecific drivers for a network
card.
Storage PC
Card does not
work.
SRAM and flash memory cards
require the memory card driver
to be loaded (turned on).
Memory cards can only be
accessed using DOS real mode
drivers.
You are trying to access the hard
drive card using the wrong drive
letter.
If you are running Windows 98,
change the drive letter
assignment in Device Manager.
The card is not supported.
Contact your Compaq authorized
service provider for a list of PC
Cards tested successfully in
Compaq PC Card platforms.
The PC Card is not formatted.
For memory cards, run
MCFORMAT in MS-DOS Mode to
format the PC Card. For ATA
cards, run ATAINIT, then run
MCFORMAT in MS-DOS Mode to
format the PC Card.
Network PC
Card does not
work.
Power Problems (see also Battery and Battery Gauge Problems)
Problem
Probable Cause
Solution(s)
Computer will not
turn on.
Battery is discharged and
computer is not connected to a
power source.
●
●
●
Charge the battery
pack.
Replace the battery
pack.
Connect the computer to
an external power
source.
Battery is discharged and cables to Ensure that cables connecting
the external power source are
the computer and external
unplugged.
power source are plugged
properly.
Computer turned off Computer initiated because of a
while it was left
critical low-battery condition.
unattended.
●
●
●
Computer initiated Hibernation
after a user-defined timeout
expired.
Charge the battery
pack.
Replace the battery
pack.
Connect the computer to
an external power
source.
Turn on the computer.
Printer Problems
If you experience problems printing, run a printer self-test (refer to the documentation provided with your
printer for instructions). If the self-test fails, it is a printer-specific problem. Also refer to the printing section
of your application documentation.
Problem
Probable Cause
Solution(s)
Printer will
The signal cable may not be
not turn on. connected properly, or the
printer is unplugged.
Ensure that the signal cable is properly
connected and that the power cord is
connected to the electrical outlet.
Printer will
not print.
Printer is not turned on or is off
line.
Turn the printer on and set it to on line.
The device drivers for your
application are not installed.
Refer to the printer documentation to
install the correct printer driver.
Printer that is set up for a
network is not connected to the
network.
Connect the printer to the network.
Printer cable is too long,
unshielded, or defective.
Replace the cable.
Paper tray is empty.
Fill the paper tray with paper and set
the printer to online.
Printer
Correct printer drivers are not
prints
installed.
garbled
Cable is not connected properly.
information.
Refer to the printer documentation to
install the correct printer driver.
Cable is defective.
Replace the printer cable and retest.
Ensure that the printer signal cable is
properly connected to the computer.
Touch Pad/Pointing Device Problems
Problem
Cause
Solution(s)
Touch Pad or
mouse does not
work.
Incorrect or no device driver is
installed.
Install the device driver and
add to the AUTOEXEC.BAT file
or CONFIG.SYS file.
The device driver is not installed in
Windows.
Install the Touch Pad/mouse
driver in Windows.
External mouse
does not work.
Mouse is not securely connected or Ensure that the mouse is
is connected to an incorrect external securely connected to the
connector.
appropriate external
connector.
Touch Pad or
Mouse is not enabled.
mouse does not
work even though
the device is
enabled in
Windows.
1. Enter MOUSE at the system
prompt to activate the mouse
device driver.
2. Add a line in the
AUTOEXEC.BAT file to
automatically activate the
mouse device driver each time
computer is turned on or
restarted.
Cable not properly seated in Touch
Pad board.
Reseat cable.
Defective Touch Pad board.
Replace Touch Pad board.
Defective system board.
Replace system board.
Device driver is not correctly
installed in Windows.
Install the appropriate device
driver in Windows.
Cursor skips or
The Touch Pad needs to be cleaned. Clean the Touch Pad with a
moves abnormally
cloth dampened with alcohol
when using the
or an ammonia-based glass
Touch Pad.
cleaner. Wipe up liquid with a
dry cloth.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Solving Minor Problems (continued)
Audio
Battery pack
Display
Hard drive
PC card
Power
USB
Modem
CD/DVD drive
Diskette/diskette
drive
Keyboard
Memory
TouchPad/pointing
device
Infrared
Battery gauge
Hardware
installation
Printer
Infrared Problems
Problem
Probable Cause
Solution(s)
Cannot communicate with
another computer
The appropriate software is not running on
both computers.
Install the appropriate software on the second
computer, start the second computer, and start the
software program on both computers.
One computer does not have an IrDAcompliant infrared port. Your Compaq
computer uses the IrDA communications
protocol.
Communication between infrared devices must use the
communications protocol. Check the manufacturer's
instructions for connecting the infrared devices or try
connecting with a device you know to be IrDAcompliant.
The pathway between the infrared ports is
obstructed, one port is more than 30 degrees
(plus or minus 15 degrees off the center line)
from the other, or the ports are more than
one meter apart.
Remove the obstruction, align the infrared ports to
within 30 degrees (plus or minus 15 degrees off the
center line), and position computers within 1.5 feet
(about 0.5 meter) of each other.
There is an interrupt request (IRQ) conflict.
Check for IRQ conflicts in the Device Manager. If the
two devices have the same IRQ address, reassign one
of the devices.
There is a baud rate conflict.
Select the same baud rate for both computers.
There is a conflict with the # bits.
Select the same # bits setting for both computers.
There is a stop byte conflict.
Select the same stop byte for both computers.
There is a parity conflict.
Select the same parity setting for both computers.
Direct sunlight, fluorescent light, or flashing
incandescent light is close to the infrared
connections.
Remove the interfering light source(s).
There is interference from other wireless
devices.
Keep remote control devices such as wireless
headphones and other audio devices away from the
infrared connections.
A physical obstruction is in the way.
Do not place objects that will interfere with a line-ofsight data transmission between the two units.
One of the units was moved during data
transmission.
Do not move either unit during data transmission.
The orientation of the units is incorrect.
Adjust the devices so that they point directly at each
other.
The distances between the units is too great.
Verify that devices are not more than 1.5 feet (0.5
meter) apart.
Direct sunlight, fluorescent light, or flashing
incandescent light is close to the infrared
connection.
Remove the interfering light source(s).
There is interference from other wireless
devices.
Keep remote control devices such as wireless
headphones and other audio devices away from the
infrared connections.
IR has been disabled.
Run IR configuration utility in Control Panel.
Infrared Monitor search is enabled.
To disable Infrared Monitor search, click Start,
Settings, Control Panel, then select the Infrared
Options tab. Remove the check from the Search for
and Provide Status for Devices in Range check box.
Cannot transmit data
Infrared port does not work.
System does not initiate
Suspend (Standby) while
infrared port is enabled.
USB Problems
Problem
Probable Cause
Solution(s)
External device
The operating system limits external devices connected
connected to a USB
by the USB to two tiers, which can include no more than
connector does not work. two hubs on the first tier and no more than one
keyboard and one pointing device on the first and
second tier.
External device
connected to a USB
connector does not work
during startup (before
Windows 95 loads).
Reduce the number of
connected external USB
devices to no more than two
hubs on the first tier, and no
more than one keyboard and
one pointing device on the first
or second tier.
During startup, only two tiers are supported by the USB Use the external device only
port. These tiers can include no more than two hubs on after Windows 98 has loaded.
the first tier and no more than one keyboard and one
Reduce the number of
pointing device on the first or second tier.
connected external USB
devices to no more than two
hubs on the first tier, and no
more than one keyboard and
one pointing device on the first
or second tier.
External devices in lower An unpowered hub is connected to another unpowered
tiers do not work.
hub.
Use only powered hubs. Make
sure that all unpowered hubs
are immediately preceded by
powered hubs in the USB
chain.
Modem Problems
Problem
Probable Cause
Solution(s)
Modem loses connection. The cable connection from the phone line to the modem Check to make sure the
is loose.
telephone cable is properly
connected.
Call Waiting has not been disabled.
Disable Call Waiting:
1. Select Start, Setting,
Control Panel, select Modems.
2. From the General tab of the
Modems Properties page,
select Dialing Properties.
3. From the My Locations tab
of the Dialing Properties page,
check the box labeled, This
location has Call Waiting.
Select *70, 70#, or 1170 from
the drop-down list to disable
Call Waiting.
Modem not responding.
Modem is not set up correctly in system BIOS.
Check the computer BIOS
setup. If it requires specific
settings for modems, be sure
that they have been enabled.
Modem does not dial
correctly.
Telephone number is not entered correctly in the dialing
software of the modem.
●
●
●
●
●
There is noise in the telephone line.
Characters are
garbled/transfer rates are
slow.
●
●
Make sure number
dialed is correct if using
the dialing directory or
the terminal mode.
Dial 1 if dialing long
distance.
The other line could be
busy or not answering.
Make sure the Call
Waiting is disabled.
The modem may not
recognize at
international dial tone.
Try the ATX3DT
command and the
telephone number.
Check your telephone
and modem cable
connections. If they are
a little loose, they can
cause noise on the line.
Check with your local
telephone company for a
phone line filter.
Phone line noise causing
a disconnection.
Hang-up Delay S Register (S10) set too low.
Change S10 default to 150. To
set S10=150:
1. Select Start, Programs,
Accessories, HyperTerminal,
then go to Command Mode.
2. Type ATS10=150 and
press Enter. This command
causes the modem to take
longer to disconnect even if
there is noise on the line.
No dial tone.
Phone service is not connected to the telephone wall
jack.
Verify that service from the
local phone company by
following these steps:
1. Unplug the telephone cable
from the telephone wall jack.
2. Connect a telephone to the
jack, pick up the handset, and
listen for a dial tone. If there
is a dial tone, reconnect the
modem to the telephone wall
jack with telephone cable and
make sure all connections are
sure.
3. If there is still no dial tone,
contact your local phone
company or building manager.
The modem is not responding to commands from the
computer keyboard.
Verify the modem and
computer are connected:
1. Select Start, Programs,
Accessories, HyperTerminal,
then go to Command Mode.
2. Type AT and press Enter.
If the modem displays OK, the
modem and computer are
working together. If the
modem displays ERROR, or
does not respond, restart the
computer and repeat step 1.
3. Type ATDT and listen for
dial tone.
4. Type ATHO to hang up.
Modem does not connect Line conditions in your area or in the area you are
at highest speed.
calling may not support the highest connect speeds.
Have your telephone line
checked by your local service
provider.
Try dialing an alternate
telephone number for the
service you are using.
Another device on your telephone line may be causing
interference.
Hang up an extension
telephone and disconnect any
other devices that may be
using the same telephone line,
then redial.
The service or site called does not support 56K or
supports an incompatible 56K implementation.
An internal modem supports
K56flex. To find an Internet
service provider (ISP) that
supports K56flex, go to the
Compaq web site at
www.Compaq.com.
There is noise on the telephone line.
The 56K protocol of an
internal modem will fall back
to lower speeds if the
telephone line is too noisy for
a high-speed connection.
Try using another telephone
line.
Change the Hang-up Delay S
Register:
1. Select Start, Programs,
Accessories, HyperTerminal.
2. Go to Command Mode, type
ATS10=150, then press
Enter.
NOTE: This command causes
the modem to take longer to
disconnect even if there is no
noise on the line.
The telephone line does not support 56K
implementation.
The 56K protocol requires that
the telephone line contain no
more than one analog-todigital conversion.
Try connecting from an
alternate site.
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Battery Pack Operating Time
This appendix covers the following information concerning battery pack operating
time:
●
●
●
Increase battery pack operating time
Conditioning a battery pack
Disposal of a used battery pack
Increasing Battery Pack Operating Time
Battery pack operating time differs depending on several variables. To avoid
unnecessary replacement, consider the following variables when determining
how long a charged battery pack should last:
●
Power management settings
●
Hardware configuration
●
Software applications
●
Installed options
●
Display brightness
●
Hard drive usage
●
Changes in operating temperature
●
Type and number of installed PC Cards
The power consumption requirements for PC Cards
NOTE: vary widely. Some cards drain the battery pack
very rapidly.
Battery pack operating time can be increased by as much as 50 percent by
controlling the energy required by the computer and the energy stored in the
battery pack.
Minimizing the Energy Required
To minimize the energy required by the computer, follow these steps:
●
●
Set the power conservation levels in the Power Management
utility to Maximum.
Customize the timeout value to work more efficiently with the
applications. The amount of battery life depends on the values
selected.
Maximizing the Energy Stored
To maximize the energy stored in the battery pack, follow these guidelines:
●
●
●
Condition the battery pack at least every 30 days to improve
overall battery performance.
Keep a battery pack in the computer when using it with AC
power to supply the battery pack with a constant trickle charge.
Store the battery pack in a cool, dry place when not in use.
Conditioning a Battery Pack
CAUTION: To avoid a loss of data, ensure
that all data is saved before discharging a
battery pack.
To condition a battery pack, complete the following steps:
1. Allow the battery to drain until the computer reaches hibernation
and turns itself off. Do not plug in the AC adapter during this
process. Also, the system should not be allowed to sleep. To prevent
sleep, you may either use the computer while the battery is draining,
or you may disable power management.
2. Plug in the AC adapter and allow the battery to charge until the LED
light on the display stops blinking. Your battery gauge may read 100
percent for a period of time before LED light on the display stops
blinking. Do not unplug the AC adapter until the arrow disappears.
Your battery is now re-conditioned, and you may begin using the
computer normally.
The battery pack charge time may vary greatly from 2 hours to 5 hours or more,
depending on many factors (including whether it is charged on-line or off-line).
Disposal of a Used Battery Pack
In the interest of safeguarding our environment. Compaq Computer Corporation
recommends that nickel metal hydride (NiMH) and lithium ion (Li ion) battery
packs be recycled. Battery packs should be handled in accordance with country,
state, province, or local regulations.
CAUTION: Never attempt to open or service a battery
pack. Opening a battery pack not only damages the pack
and makes it unusable, but also expose potentially harmful
battery components.
Top of Page
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Connector Pin Assignments
This appendix provides connector pin assignment tables for Compaq Presario 305 Model Portable Computers. For more
information on connectors, refer to the section on Rear Connectors.
NOTE: The signals in all tables of this appendix are considered active high unless otherwise indicated by an asterisk (*).
Serial Connector
Connector
1
2
3
4
5
6
7
8
9
Parallel Connector
Pin
Signal
Pin
Signal
1
Strobe*
10
Acknowledge*
2
Data Bit 0
11
Busy
3
Data Bit 1
12
Paper Out
4
Data Bit 2
13
Select
5
Data Bit 3
14
Auto
Linefeed*
6
Data Bit 4
15
Error*
7
Data Bit 5
16
Initialize
Printer*
8
Data Bit 6
17
Select In*
9
Data Bit 7
18-25
Signal Ground
Connector
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Red
Analog
Green
Analog
Blue
Analog
Not
connected
Ground
Ground
Analog
Ground
Analog
Ground
Analog
Not
connected
Ground
Monitor
Detect
DDC2B
Data
Horizontal
Sync
Vertical
Sync
DDC2B
Clock
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Pin Signal
1
2
3
4
5
6
Data 1
Clock 2
Ground
+5 V
Clock 1
Data 2
Modem
External VGA Monitor
Pin Signal
Carrier
Detect
Receive
Data
Transmit
Data
Data
Terminal
Ready
Signal
Ground
Data Set
Ready
Ready to
Send
Clear to
Send
Ring
Indicator
Keyboard/Mouse
* = Active low
Connector
Pin Signal
Connector
Pin Signal
1
2
3
4
5
6
Universal Serial Bus
Connector
Pin Signal
1
2
3
4
+5V
Data Data +
Ground
Unused
Unused
Tip
Ring
Unused
Unused
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Illustrated Parts Catalog
System
Components
System Unit
External
Cables
Miscellaneous
Plastics Kit
This section provides illustrated parts
and a reference for spare parts numbers
for Compaq Presario 305 Series Personal
Computers.
When requesting information or ordering
spare parts, the computer serial number
should be provided to Compaq.
Screw Kit
Miscellaneous
Parts
Documentation
and Software
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Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Illustrated Parts Catalog
System
Components
System Unit
External
Cables
Miscellaneous
Plastics Kit
Screw Kit
Miscellaneous
Parts
Documentation
and Software
Description
Switch Cover
(spared with
1
miscellaneous
plastics kit)
2 Keyboard
http://h18000.www1.hp.com/athome/support/msgs/305/boards.html [12/9/2002 2:22:38 PM]
146634-001
U.S. 146629-001
Top Cover
3 with
Touchpad
146632-001
System
Board with
4 333Mhz
Celeron
Processor
152606-001
5
Modem
Connector
140385-001
6
Voltage
Converter
136251-001
7
PC Card
Assembly
140384-001
8
Hard Drive 4.3 GB IDE
152607-001
Fan (spared
9 with base
enclosure)
146633-001
CPU Base
Enclosure
146633-001
10
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Spare Part
Number
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Illustrated Parts Catalog
System
Components
Description
System Unit
1
External
Cables
Display
Panel
146631001
2
Battery
Pack
146630001
Miscellaneous
Plastics Kit
Screw Kit
Miscellaneous
Parts
Documentation
and Software
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Part
Number
Multi146635media
001
3
Expansion
Base
4
AC
Adapter
101898001
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Illustrated Parts Catalog
System
Components
Description Part Number
1
AC Power
Cord
2
Modem
Cable
3
Diskette
140383-001
Drive Cable
System Unit
External
Cables
Miscellaneous
Plastics Kit
Screw Kit
Miscellaneous
Parts
Documentation
and Software
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U.S. 246959-001
307366-001
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Illustrated Parts Catalog
System
Components
Description
Miscellaneous 146634Plastics Kit
001
System Unit
External Cables
Miscellaneous
Plastics Kit
Screw Kit
Miscellaneous
Parts
Documentation
and Software
1 Rubber tabs
2 USB cover
3 RTC battery
4
RTC battery
cover
5 Switch cover
6 Rubber feet
Modem
7 combo card
door
8 Power button
Expansion
base
9
connector
door (upper)
Expansion
base
10
connector
door (lower)
11 PCMCIA door
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Part
Number
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Description
Part Number
Illustrated Parts Catalog
System
Components
1
Misc Screw Kit
System Unit
External
Cables
Miscellaneous
Plastics Kit
Screw Kit
Miscellaneous
Parts
Documentation
and Software
privacy and legal statement
http://h18000.www1.hp.com/athome/support/msgs/305/screw.html [12/9/2002 2:22:49 PM]
136255-001
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Illustrated Parts Catalog
Description
System
Components
1
Diskette Drive
140383-001
System Unit
2
Diskette Drive 1.44MB
149372-001
External Cables
3
24x CD-ROM
152957-001
Miscellaneous
Plastics Kit
4
4xDVD
152958-001
5
32MB Memory
135242-001
6
64MB Memory
135243-001
7
128MB Memory
135244-001
8
56Kpbs, V.90 PCI Modem
121896-001
Screw Kit
Miscellaneous
Parts
Documentation
and Software
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Part Number
Compaq Presario Series Maintenance and Service Guide
United States
December 9, 2002
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Illustrated Parts Catalog
System
Components
Description
Part Number
Quick Restore CD
System Unit
External Cables
Miscellaneous
Plastics Kit
Quick Reference Guide (single issue)
Quick Reference Guide (quarterly
subscription)
Screw Kit
QuickFind for Windows*
Miscellaneous
Parts
Return Kit
136257-001
Documentation
*QuickFind is updated monthly. To complete the
and Software
QuickFind part number, add the suffix from the table
below for the desired month. If you do not specify the 3digit suffix, the default is the current month in which the
order is placed.
QuickFind Part Number Suffix
Suffix
Month
Suffix
Month
-001
January
-007
July
-002
February
-008
August
-003
March
-009
September
-004
April
-010
October
-005
May
-011
November
-006
June
-012
December
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United States
January 2, 2003
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Specifications
This section covers the following specifications of Compaq Presario 305 Model
Portable Computers:
Physical and Environmental
System Interrupts
System DMA
System I/O Address
System Memory Catalog
Display
Diskette Drive
Hard Drive
CD Drive
Battery Pack
Physical and Environmental
U.S.
Metric
Dimensions
Height
Depth
Width
Weight
0.89 in
8.5 in
10.4 in
22.6 mm
216 mm
264 mm
3.07 - 3.26 lb
1.39 - 1.48 kg
AC Adapter
Operating Voltage
Operating Current
Operating Frequency Range
Maximum Transient
90 to 260 VAC RMS
1.1 A RMS
47-63 Hz AC
4/50 kV
Temperature
Operating
Nonoperating
41° to 95 °F
-22° to 140 °F
5° to 35 °C
-30° to 60 °C
10 to 90%
5 to 90%
101.6 °F
10 to 90%
5 to 90%
38.7 °C
0 to 10,000 ft
0 to 30,000 ft
0 to 3.05 km
0 to 9.14 km
Relative Humidity (noncondensing)
Operating
Nonoperating (tw = 38.7°C max)
Altitude (nonpressurized environment)
Operating
Nonoperating
Shock
Operating
Non operating
-10 G, 11 ms, half sine
60 G, 2 ms, half sine
Vibration
Operating
0.25 G, 50 to 500 Hz sine, 1/2 Oct/Min
sweep rate
Nonoperating
1 G, 50 to 500 Hz sine, 1/2 Oct/Min
sweep rate
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The
computer operates well within this range of temperatures.
System Interrupts
Hardware IRQ
System Function
IRQ1
Timer Interrupt
IRQ2
Cascaded
IRQ3
PCMCIA
IRQ4
Modem (COM1)
IRQ5
Audio (default)*
IRQ6
Diskette Drive
IRQ7
Parallel
IRQ8
RTC
IRQ9
Infrared
IRQ10
PCMCIA
IRQ12
Internal Point Stick or External Mouse
IRQ13
Coprocessor (Not available to any peripheral)
IRQ14
IDE Interface (Hard Disk)
NOTES:
PCMCIA cards may assert IRQ3,IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11,
or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4.
*Default configuration; audio possible configurations are: IRQ5, IRQ7,
IRQ9, IRQ10 or none.
System DMA
Hardware
DMA
System Function
0
Available for audio
1
Entertainment Audio (Default;
Alternate =DMA0, DMA3, None)
2
Diskette Drive
3
ECP Parallel Port LPT1
4
DMA Controller Cascading (Not
available)
5
Available for PC Card
6
Not assigned
7
Not assigned
(Default;
Alternate =DMA0, None)
NOTE: PC Card controller can use DMA1, 2 or 5.
privacy and legal statement
United States
January 2, 2003
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Specifications (continued)
Physical and environmental
System Interrupts
System DMA
System I/O Address
System Memory Catalog
Display
Diskette Drive
Hard Drive
CD Drive
Battery Pack
System I/O Address
I/O Address (Hex)
System Function (Shipping Configuration)
000h-00Fh
Direct memory access controller
010h-01Fh
Unused
020h-021h
Programmable interrupt Controller
022h-024Fh
Opti Chipset Configuration registers
025h-03F
Unused
02E-02F
87334 Super IO configuration for CPU
040h-043h
Counter/Timer Registers
044h-05Fh
Unused
060h-060h
Keyboard Controller
061h-061h
Port B
062h-063h
Unused
064h-064h
Keyboard Controller
065h-06Fh
Unused
070h-071h
NMI Enable/Real Time Clock
072h-07F
Unused
080h-08F
DMA Page Registers
090h-091
Unused
092h-092h
Port A
093h-09F
Unused
0A0h-0A1h
Interrupt controller no. 2
0A2h-0BFh
Unused
0C0h-0DFh
DMA Controller no. 2
0E0h-0EFh
Unused
0F0h-0F1
Coprocessor Busy Clear/Reset
0F2h-0FF
Unused
100h-16F
Unused
170h-177
Secondary Fixed Disk Controller
178h-1EF
Unused
1F0h-1F7
Primary Fixed Disk Controller
1F8h-200
Unused
201h-201
Joystick (Decoded in ESS 1688)
202h-21F
Unused
220h-22F
Entertainment Audio
230h-26D
Unused
278h-27F
Unused
280h-2AB
Unused
2A8h-2E7
Unused
2E8h-2EF
Reserved Serial Port
2F0h-2F7
Unused
2F8h-2FF
Infrared Port
320h-36F
Unused
378h-37F
Parallel Port (LPT1/Default)
380h-387
Unused
388h-38B
FM Synthesizer - OPL3
38Ch-3AF
Unused
3B0h-3BB
VGA
3BCh-3BF
Reserved (Parallel Port/No EPP Support)
3C0h-3DF
VGA
3E0h-3E1
PC Card Controller in CPU
3E8h-3EF
Internal Modem
3F0h-3F7
"A" Diskette Controller
3F8h-3FF
Serial Port (COM1/Default)
CF8h-CFB
PCI Configuration Index Register (PCIDIVO-1)
CFCh-CFF
PCI Configuration Index Register (PCIDIVO-1)
System Memory Catalog
Size
Memory Address
System Function
640K
00000000h0009FFFFh
Base Memory
128K
000A0000h000BFFFFh
Video Memory
48K
000C0000h000CBFFFh
Video BIOS
160K
000C8000h000E7FFFh
Unused
64K
000E8000h000FFFFFh
System BIOS
15M
00100000h00FFFFFFh
Extended Memory
58M
00100000h047FFFFFh
Super Extended Memory
58M
04800000h07FFFFFFh
Unused
2M
08000000h080FFFFFh
Video Memory (Direct Access)
4G
08200000hFFFEFFFFh
Unused
64K
FFFF0000hFFFFFFFFh
System BIOS
11.3-Inch Color TFT Display
Model
Sharp
Sanyo
U.S.
Metric
U.S.
Metric
Display Dimensions
Height
Width
Depth
.22 in
9.93 in
7.32 in
5.7 mm
252.4 mm
186.0 mm
.22 in
9.80 in
7.35 in
5.7 mm
249.0 mm
186.7 mm
Weight
0.61 lb
307 g
.76 lb
380 g
Contrast Ratio
Brightness
Total Power Consumption
Refresh
privacy and legal statement
<200
<200
120 to 130 nit AC only/80 on battery
120 to 130 nit AC only/80 on battery
2.3 W
2.3 W
800 x 600
800 x 600
United States
January 2, 2003
Presario 305 Model
Before You Begin
Specifications
Parts Catalog
Removal Sequence
Troubleshooting
Battery Operations
Product Description
Pin Assignments
Index
Specifications (continued)
CD drive
Physical and environmental
System Interrupts
System DMA
System I/O Address
System Memory Catalog
Display
Diskette drive
Hard drive
Battery pack
Diskette Drive
Diskette Size
3.5 inch
Light
On drive
Height
0.55 in (1.40 cm)
Bytes per Sector
512
Sectors per Track
High Density
Low Density
18 (1.44 MB)/15
(1.2MB)
9
Tracks per Side
High Density
Low Density
80 (1.44 MB)/80
(1.2MB)
80
Read/Write Heads
2
Access Times
Track-to-Track (high/low)
Average (high/low)
Settling Time
Latency Average
3 ms/6 ms
94 ms/174 ms
15 ms
100 ms
Energy
Voltage
Amp-hour capacity
Watt-hour capacity
14.4 V
2.8 Ah
27 Wh
Temperature
Operating
Non-operating
41 to 95°F/5 to 35 °C
-22 to 140°F/-30 to 60
°C
Hard Drive
4.3 GB
Formatted Capacity per Drive (GB)
4.3 GB2
Logical Configuration
Cylinders
Heads
Sectors per track
Bytes per sector
8955
4
N/A
512
Typical Seek Times, ms
(including settling)
Single track
Average
Full stroke
Rotational speed
N/A
4 ms
13 ms (read)
23 ms
4,009 rpm
Transfer Rate
33.3 MB/s
Operating Temperature
41 to 131°F/5 to 55 °C
DVD Drive
Applicable
Disc
CD-ROM (Mode 1, 2, and 3)
CD-XA ready (Mode 2, Form 1 and Form 2)
CD-I ready (Mode 2, Form 1 and Form 2)
CD-R (ready only)
CD Plus
Photo CD (single/multisession)
CD Extra
Video CD
CD-WO (fixed packets only)
CD-Bridge
Center Hole
Diameter
.59 in/15 mm
Disc
Diameter
12 cm, 8 cm
Disc
Thickness
1.2 mm
Track Pitch
1.6 um
Capacity
Mode 1, 12
Mode 2, 12 cm
8 cm
550 MB
640 MB
180 MB
Laser
Beam Divergence
Output Power
Type
Wave Length
53.5 ±">1.5
Access Time
0.24
degrees
± 0.1 mw
Semiconducter Laser GaA1As
780 nm ± 25 nm
Random
Full Stroke
< 150 ms
< 300 ms
Audio Output Line out
Level
Headphone
0.7 V rms
none
Cache Buffer 128 KB
Data
Transfer
Rate
(Sustained)
24x
Variable
Normal PIO Mode 4 (single
burst)
Startup time
Stop time
150 KB/sec
1500 to 3600 KB/sec
16.6 MB/sec
< 8.3 seconds
< 4.0 seconds
Lithium Ion (Li Ion) Battery Pack
Dimensions
U.S.
Metric
Height
Length
0.9 in
10.47 in
2.3 cm
26.6 cm
Weight
0.48 lb
0.21 kg
Cells
4 Li-Ion
Energy
Voltage
Amp-hour capacity
Watt-hour capacity
14.4 V
2.8 Ah
27 Wh
Environmental Requirements
Operating Temperature
Non-operating Temperature
privacy and legal statement
41° to 95° F
-22° to 140° F
5° to 35° C
-30° to 60° C
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