Scientific Atlanta | DPX2213 | User`s guide | Scientific Atlanta DPX2213 User`s guide

WebSTAR™ DPX2213™ and EPX2213™
VoIP Cable Modem User’s Guide
WebSTAR™ DPX2213™ and EPX2213™ VoIP Cable
Modem User’s Guide
Introduction
Welcome to the exciting world of high-speed Internet and high quality digital telephone service. Your new
WebSTAR™ DPX2213™ or EPX2213™ Voice-over-Internet Protocol (VoIP) Cable Modem is a modem that
meets industry standards for high-speed data connectivity along with reliable digital telephone service. With a
DPX2213 or EPX2213, your Internet enjoyment, home and business communications, and personal productivity
will surely soar.
This guide provides procedures and recommendations for placing, installing, configuring, operating, and
troubleshooting your DPX2213 or EPX2213 cable modem for high-speed Internet or digital telephone service, or
both simultaneously, for your home or office. Refer to the appropriate section in this guide for the specific
information you need for your situation. Contact your service provider for more information about subscribing to
these services.
Benefits and Features
Your new DPX2213 or EPX2213 offers the following outstanding benefits and
features:
•
Features an embedded media terminal adapter (EMTA) supporting two-line
voice services
•
Provides a high-speed broadband Internet connection that energizes your
online experience, such as providing hassle-free downloading and sharing
files and photos with your family and friends
•
Includes 10/100BaseT Ethernet and USB ports to provide connectivity for
high-speed data services or to other Internet devices
•
Assures a broad range of interoperability with most service providers by
complying with Data Over Cable System Interface Specifications (DOCSIS®)
1.0, 1.1, and 2.0 standards along with PacketCable™ 1.0 specifications to
deliver high-end performance and reliability
•
Includes two RJ-11 telephony ports for connecting conventional telephones
or fax machines
•
Allows you to attach multiple devices in your home or office to the cable
modem for high-speed networking and sharing of files and folders without
first copying them onto a CD or diskette
•
Includes up to two internal Lithium-Ion cartridge-style batteries for convenient
and long-lasting backup power
•
Features Plug and Play operation for easy set up and installation
•
Provides parental control and advanced firewall technology
•
Utilizes an attractive compact design that allows for vertical, horizontal, or
wall-mount placement
•
Allows automatic software upgrades by your service provider
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WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
Notice for CATV Installers
CATV Installers Notice
If you are a CATV installer, read the information in the box below.
2
In This Guide
In This Guide
IMPORTANT SAFETY INSTRUCTIONS ...................................................................................................................4
What’s In the Carton? .................................................................................................................................................8
Front Panel Description ..............................................................................................................................................9
Back Panel Description ............................................................................................................................................10
Where is the Best Location for My Cable Modem? ..................................................................................................11
What are the System Requirements for Internet Service? .......................................................................................11
How Do I Set Up My High-Speed Internet Access Account? ...................................................................................12
How Do I Connect My Devices to Use the Internet? ................................................................................................13
How Do I Configure TCP/IP Protocol? .....................................................................................................................15
How Do I Install USB Drivers?..................................................................................................................................18
What are the Requirements for Ethernet Network Devices?....................................................................................20
How Do I Select and Place Ethernet Network Devices? ..........................................................................................21
How Do I Connect Ethernet Network Devices?........................................................................................................22
What are the Requirements for USB Network Devices?..........................................................................................24
How Do I Select and Place USB Network Devices? ................................................................................................25
How Do I Connect USB Network Devices?..............................................................................................................26
Troubleshooting My Internet Service Installation? ...................................................................................................28
How Do I Use My Modem for Telephone Service? ..................................................................................................30
Where Do I Place My Modem for Telephone Service? ............................................................................................31
What are the Requirements for Telephone Service? ...............................................................................................32
How Do I Install the Modem for Telephone Service? ...............................................................................................33
How Do I Maintain the Batteries? .............................................................................................................................36
How Do I Mount the Cable Modem on a Wall? (Optional) .......................................................................................38
Telephone Service Frequently Asked Questions .....................................................................................................41
Having Difficulty? ......................................................................................................................................................42
Tips for Improved Performance ................................................................................................................................44
Front Panel LED Status Indicator Functions ............................................................................................................45
Notices......................................................................................................................................................................47
FCC Compliance ......................................................................................................................................................48
For Information .......................................................................................................................................... Back Cover
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WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
IMPORTANT SAFETY INSTRUCTIONS
Heed Warnings
Adhere to all warnings on the product and in the operating instructions.
Read, Retain, and Follow These Instructions
Read all of the instructions before you operate this product. Follow all operating
instructions that accompany this product. Retain the instructions for future use.
Give particular attention to all safety precautions.
Comply With Warnings
Avoid electric shock. Comply with all warnings and cautions in the operating
instructions, as well as those that are affixed to this product.
Power Warnings
Providing a Power Source
A label on this product indicates the correct power source for this product.
Operate this product only from an electrical outlet with the voltage and frequency
indicated on the product label.
If you are uncertain of the type of power supply to your home or business,
consult your cable service provider or your local power company.
Grounding This Product (U.S.A. and Canada Only)
WARNING:
To avoid electric
shock and fire hazard,
match the plug and
outlet connections
carefully, then fully
insert. If the plug and
outlet do not match, or
you cannot fully insert
the plug, contact an
electrician to update
your power outlets.
4
If this product is equipped with either a three-prong (grounding pin) safety plug or
a two-prong (polarized) safety plug, follow these safety guidelines to properly
ground this product:
•
For a 3-prong plug (one prong on this plug is a protective grounding pin),
insert the plug into a grounded mains, 3-prong outlet.
Note: This plug fits only one way. If you are unable to insert this plug fully
into the outlet, contact your electrician to replace your obsolete outlet.
•
For a 2-prong plug (a polarized plug with one wide blade and one narrow
blade), insert the plug into a polarized mains, 2-prong outlet in which one
socket is wider than the other.
Note: If you are unable to insert this plug fully into the outlet, try reversing the
plug. If the plug still fails to fit, contact an electrician to replace your obsolete
outlet.
Important Safety Instructions
Overloading
WARNING:
Avoid electric shock
and fire hazard! Do not
overload mains AC
outlets and extension
cords. For products
that require battery
power or other power
sources to operate
them, refer to the
operating instructions
for those products.
Do not overload electrical outlets, extension cords, or integral convenience
receptacles as this can result in a risk of fire or electric shock. For products that
require battery power or other sources to operate, refer to the operating
instructions for that product.
Preventing Power Cord Damage
Arrange all power cords so that people or pets cannot walk on the cords. Do not
place objects on the cords. Do not lean objects against the cords. Placing objects
on or leaning objects against cords can damage the cords. Give particular
attention to cords at the point at which the cord connects to plugs, at the
electrical outlets, and where the cords exit the product.
Usage Warnings
Providing Ventilation
This product has openings for ventilation that protect it from overheating. To
ensure the reliability of this product, do the following:
•
Do not block or cover these openings.
•
Do not place entertainment devices (such as VCRs or DVDs), lamps, books,
vases with liquids, or other objects on top of this product.
•
Do not place this product in any of the following locations:
− On a bed, sofa, rug, or similar surface
− Near heat sources such as radiators, heat registers, stoves, or other
products (including amplifiers) that produce heat
− In an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation
Selecting a Proper Location
WARNING:
Avoid personal injury
and damage to this
product! An unstable
surface may cause
this product to fall.
Place this product in a location that is close enough to an electrical outlet and
where the power cord is easily accessible to be disconnected from the wall outlet
or from the rear panel of the product.
Important: The power cord is the mains power supply disconnect device.
Place this product on a stable surface. The surface must support the size and
weight of this product.
Cleaning This Product
Before cleaning this product, unplug it from the electrical outlet. Use a damp cloth
to clean this product. Do not use a liquid cleaner or an aerosol cleaner. Do not
use a magnetic/static cleaning device (dust remover) to clean this product.
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WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
WARNING:
Avoid electric shock
and fire hazard! Never
push objects through
the openings in this
product. Foreign
objects can cause
electrical shorts that
can result in electric
shock or fire. Do not
expose this product to
rain or moisture. Do
not place objects filled
with liquid, such as
vases, on this product.
Protecting This Product From Foreign Objects
and Water or Moisture Damage
Never push objects of any kind into this product through openings as they may
touch dangerous voltage points or short out parts that could result in a fire or
electric shock.
Do not expose this product to liquids or moisture. Do not place this product on a
wet surface. Do not spill liquids on or near this product.
Do not use this product near water (such as a bathtub, washbowl, sink, or
laundry tub), in a wet basement, or near a swimming pool.
Accessories Warnings
WARNING:
Do not use
accessories with this equipment unless recommended by your cable
service
provider.
Avoid any potential for electric shock or fire. Do not use accessories
with this product unless recommended by your cable service provider.
Avoiding Product Damage
Avoid any potential for electric shock or fire. Do not use accessories with this
equipment unless recommended by your cable service provider.
Handling the Battery Pack
This product contains a replaceable battery pack. Heed the following warning
and see the instructions later in this guide for handling, replacing, and disposing
of the battery.
WARNING:
There is danger of explosion if the battery is mishandled or incorrectly
replaced. Replace only with the same type of WebSTAR battery. Do not
disassemble it or attempt to recharge it outside the system. Do not
crush, puncture, dispose of in fire, short external contacts, or expose to
water or other liquids. Dispose of the battery in accordance with local
regulations and instructions from your cable service provider.
6
Important Safety Instructions
Service Warnings
Servicing This Product
WARNING:
Avoid electric shock!
Opening or removing
the cover may expose
you to dangerous
voltages. This product
contains no userserviceable parts.
Refer all servicing to
qualified service
personnel.
Do not open the cover of this product. If you open the cover, your warranty will be
void. Refer all servicing to qualified personnel only. Contact your cable service
provider for instructions.
Obtaining Service for Product Damage
For damage that requires service, unplug this product from the AC outlet. Then,
contact your cable service provider or qualified service personnel to obtain
service for the following conditions:
•
If there is damage to the power-supply cord or plug
•
If liquid enters the equipment
•
If you drop this product, a heavy object falls on this product, or damage
occurs to the cover of this product
•
If you expose this product to rain or water
•
If this product does not operate normally by following the operating
instructions
•
If this product exhibits a distinct change in performance
Checking Product Safety
Upon completion of any service or repairs to this product, the service technician
must perform safety checks to determine that this product is in proper operating
condition.
Lightning
For added protection for this product during a lightning storm, or when it is left
unattended and unused for long periods of time, unplug it from the wall outlet and
disconnect the antenna or cable system. This will prevent damage to the product
due to lightning and power-line surges. Plugging this product into a surge
protector may reduce the risk of damage.
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WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
What’s In the Carton?
When you receive your WebSTAR Cable Modem, you should check the equipment and accessories to verify that
each item is in the carton and that each item is undamaged. The carton contains the following items:
One WebSTAR DPX2213 or
EPX2213 Cable Modem
One AC power cord
One Ethernet cable (CAT5/RJ-45)
One USB cable
One CD-ROM containing the user’s
guide and the USB drivers
Lithium Ion cartridge battery
(Optional)
If any of these items are missing or damaged, please contact your cable service
provider for assistance.
Notes:
8
•
You will need an optional cable signal splitter and additional standard RF
coaxial cables if you want to connect a VCR, a Digital Home
Communications Terminal (DHCT) or a set-top converter, or a TV to the
same cable connection as your cable modem.
•
Cables and other equipment needed for telephone service must be
purchased separately. Contact your service provider to inquire about the
equipment and cables you need for telephone service.
Front Panel Description
Front Panel Description
The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable
modem is operating. See Front Panel LED Status Indicator Functions, later in this guide, for more information
on front panel LED status indicator functions.
1
POWER—Illuminates solid green to indicate that AC power is being applied to
the cable modem. AC power must be available to recharge the batteries.
2
DS (Downstream)—Blinks to indicate that the cable modem is receiving data
from the cable network
3
US (Upstream)— Blinks to indicate that the cable modem is sending data to the
cable network
4
ONLINE—Illuminates solid green when the cable modem is registered on the
network and fully operational. This indicator blinks to indicate one of the following
conditions:
• The cable modem is booting up and not ready for data
• The cable modem is scanning the network and attempting to register
• The cable modem has lost registration on the network and will continue
blinking until it registers again
5
LINK—Illuminates solid green to indicate that an Ethernet/USB carrier is present
and blinks to indicate that Ethernet/USB data is being transferred between the
PC and the cable modem
6
TEL 1—Illuminates solid green when telephony service is enabled. Blinks when
line 1 is in use.
7
TEL 2—Illuminates solid green when telephony service is enabled. Blinks when
line 2 is in use.
8
BATTERY—Illuminates solid green to indicate that the battery is charged. Blinks
to indicate that the battery charge is low. Off when operating from battery power
or when the battery charge is depleted or the battery is defective.
Notes:
•
After the cable modem is successfully registered on the network, the POWER
(LED 1) and ONLINE (LED 4) LEDs illuminate continuously to indicate that the
cable mode is active and fully operational.
•
LEDs may behave differently when the cable modem is running on battery power
(without AC power). Most LEDs are disabled if the unit is operating on battery
power. In this mode, the POWER LED blinks to indicate that the unit is operating
under battery power but AC power has failed.
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WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
Back Panel Description
The following illustration shows the description and function of the back panel components on the DPX2213 and
EPX2213.
CABLE
USB
ETHERNET
TELEPHONE
1/2
2
REBOOT
EMTA
2
3
4
5
6
POWER
1
T11715
IMPORTANT: Do not connect your PC to both the Ethernet and USB ports at the same
time. Your modem will not function if both the Ethernet and USB ports are connected to
your PC at the same time.
1
POWER—Connects the cable modem to the AC power plug that is provided
with your cable modem
CAUTION:
Avoid damage to your equipment. Only use the AC power cord that
is provided with your cable modem.
2
CABLE—F-Connector connects to an active cable signal from your cable
service provider
3
USB—12 Mbps USB port connects to the USB port on your PC
4
ETHERNET—RJ-45 Ethernet port connects to the Ethernet port on your PC or
your home network
5
LINE1/LINE2—RJ-11 telephone ports connect to home telephone wiring to
conventional telephones or fax machines
6
REBOOT EMTA—Activating this switch reboots the EMTA. Pressing this switch
for more than five seconds resets the device to factory default values and
reboots the EMTA
CAUTION: The Reboot EMTA button is for maintenance
purposes only. Do not use unless instructed to do so by your cable
or telephone service provider. Doing so may cause you to lose any
cable modem settings you have selected.
10
Where is the Best Location for My Cable Modem?
Where is the Best Location for My Cable Modem?
The ideal location for your cable modem is where it has access to outlets and other devices. Think about the
layout of your home or office, and consult with your service provider to select the best location for your cable
modem. Read this user’s guide thoroughly before you decide where to place your cable modem.
Consider these recommendations:
•
Position your PC and cable modem so that they are located near an AC
power outlet.
•
Position your PC and cable modem so that they are located near an existing
cable input connection to eliminate the need for an additional cable outlet.
There should be plenty of room to guide the cables away from the modem
and the PC without straining or crimping them.
•
Airflow around the cable modem should not be restricted.
•
Choose a location that protects the cable modem from accidental
disturbance or harm.
What are the System Requirements for Internet Service?
To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet
devices on your system meet or exceed the following minimum hardware and software requirements.
Note: You will also need an active cable input line and an Internet connection.
Minimum System Requirements for a PC
• A PC with a Pentium MMX 133 processor or greater
• 32 MB of RAM
• Web browsing software (Netscape or Internet Explorer)
• CD-ROM drive
Minimum System Requirements for Macintosh
• MAC OS 7.5
• 32 MB of RAM
System Requirements for an Ethernet Connection
• A PC with Microsoft Windows 95 operating system (or later) with TCP/IP
protocol installed, or an Apple Macintosh computer with TCP/IP protocol
installed
• An active 10/100BaseT Ethernet network interface card (NIC) installed PC
System Requirements for a USB Connection
• A PC with Microsoft Windows 98SE, ME, 2000, or XP operating system
• A master USB port installed in your PC
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WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
How Do I Set Up My High-Speed Internet Access Account?
Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not
have a high-speed Internet access account, you need to set up an account with your local cable service provider.
Choose one of the following two options.
I Do Not Have a High-Speed Internet Access Account
If you do not have a high-speed Internet access account, your cable service
provider will set up your account and become your Internet Service Provider
(ISP). Internet access enables you to send and receive e-mail, access the World
Wide Web, and receive other Internet services. When you contact your cable
service provider, they will ask you for the serial number and the Media Access
Control (MAC) address of the cable modem.
These numbers appear on a label located on the side of the cable modem. The
serial number consists of a series of alphanumeric characters preceded by S/N.
The MAC address consists of a series of alphanumeric characters preceded by
CM MAC. See the following illustration of a sample label.
MODEL DPX2213 SERIES
CABLE MODEM / EMTA
P/N: 400XXXX
Input: 100-240 V. 50-60 Hz
MTA MAC:000F21A39849
S/N:200000021
CM MAC:000F21A39847
Serial Number
MAC Address
MODEM NO:163152071
USB MAC:000F21A39848
EMTA MAC:000F21A39849
HW Rev:
Date of mfg: 03/05
Factory ID: 02 MADE IN CHINA
T11799
Write down these numbers in the space provided here.
Serial Number _______________________
MAC Address ________________________
I Already Have an Existing High-Speed Internet Access Account
If you have an existing high-speed Internet access account, you must give your
cable service provider the serial number and the MAC address of the cable
modem. Refer to the serial number and MAC address information listed
previously in this section.
Note: You may be able to continue to use your existing e-mail account with your
cable modem. Contact your cable service provider for more information.
12
How Do I Connect My Devices to Use the Internet?
How Do I Connect My Devices to Use the Internet?
You can use your cable modem to access the Internet, and you can share that Internet connection with other
Internet devices in your home or office. Sharing one connection among many devices is called networking.
Connecting and Installing Internet Devices
You must connect and install your cable modem to access the Internet.
Professional installation may be available. Contact your local cable service
provider for further assistance.
To connect devices
The following diagram illustrates one of the various connection options that are
available to you.
POWER
Ethernet
Cable
PC
RF
Cable
CABLE
Cable
Splitter
USB
CH+
VOLñ
VOL+
MENU
CHñ
GUIDE
INFO
A/B
POWER
Home Telephone Wiring
Line 1
ETHERNET
Cable-Ready TV,
VCR, or Set-Top
Converter
BYPASS
Power
Cord
TELEPHONE
1/2
2
RF
Cables
REBOOT
EMTA
Home Telephone Wiring
Line 2
T11717
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WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
To install the cable modem for high-speed data service
WARNING:
To avoid personal
injury or damage to
your equipment,
follow these steps in
the exact order shown.
14
1.
Power off your PC and unplug it from the power source.
2.
Connect your PC to either the ETHERNET port or the USB port using the
appropriate data cable. Do not connect your PC to both the Ethernet and
USB ports at the same time. You can connect two separate PCs to the
cable modem at the same time by connecting one PC to the Ethernet port
and one PC to the USB port.
3.
Connect the active RF coaxial cable to the CABLE connector. Use an
optional cable signal splitter to add a TV, a DHCT or set-top converter, or
a VCR.
4.
Insert the AC power cord into the POWER connector on the back of the
cable modem, and then plug the cord into an AC power source.
5.
Plug in and power on your networked devices including your PC. The
cable modem will then begin an automatic search to locate and sign on to
the broadband data network. This process may take up to 5 minutes. The
modem will be ready for use when the ONLINE LED status indicator on
the front panel stops blinking and illuminates continuously.
6.
The next step in setting up your cable modem is to configure your
Internet devices for Internet access. Choose one of the following options:
• If you want to use Ethernet connections, you must configure the
TCP/IP protocol. To configure the TCP/IP protocol go to How Do I
Configure TCP/IP Protocol, next in this guide.
• If you want to use USB connections, you must install the USB drivers.
To install the USB Drivers for USB go to How Do I Install USB
Drivers, later in this guide.
How Do I Configure TCP/IP Protocol?
How Do I Configure TCP/IP Protocol?
To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP
communications protocol installed on your system. TCP/IP is a communications protocol used to access the
Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the
cable modem in Microsoft Windows or Macintosh environments.
Configuring TCP/IP on Your Internet Devices
TCP/IP protocol in a Microsoft Windows environment is different for each
Windows version. Follow the appropriate instructions in this section for your
operating system.
To configure Windows 95, 98, 98SE, or ME systems
1.
Click Start, select Settings, and choose Control Panel.
2.
Double-click the Network icon in the Control Panel window.
3.
Read the list of installed network components under the Configuration
tab to verify that your PC contains the TCP/IP protocol/Ethernet adapter.
4.
Is TCP/IP protocol listed in the installed network components list?
• If yes, go to step 7.
• If no, click Add, click Protocol, click Add, and then go to step 5.
5.
Click Microsoft in the Manufacturers list.
6.
Click TCP/IP in the Network Protocols list, and then click OK.
7.
Click the TCP/IP Ethernet Adapter protocol, and then choose
Properties.
8.
Click the IP Address tab, and then select Obtain an IP address
automatically.
9.
Click the Gateway tab and verify that these fields are empty. If they are
not empty, highlight and delete all information from the fields.
10.
Click the DNS Configuration tab, and then select Disable DNS.
11.
Click OK.
12.
Click OK when the system finishes copying the files, and then close all
networking windows.
13.
Click YES to restart your computer when the System Settings Change
dialog box opens. The computer restarts. The TCP/IP protocol is now
configured on your PC and your Ethernet devices are ready for use.
14.
Try to access the Internet. If you cannot access the Internet, go to
Having Difficulty, later in this guide. If you still cannot access the
Internet, contact your cable service provider for further assistance.
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WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
To configure Windows 2000 systems
1.
Click Start, select Settings, and choose Network and Dial-up
Connections.
2.
Double-click the Local Area Connection icon in the Network and Dial-up
Connections window.
3.
Click Properties in the Local Area Connection Status window.
4.
Click Internet Protocol (TCP/IP) in the Local Area Connection Properties
window, and then click Properties.
5.
Select both Obtain an IP address automatically and Obtain DNS
server address automatically in the Internet Protocol (TCP/IP)
Properties window, and then click OK.
6.
Click Yes to restart your computer when the Local Network window
opens. The computer restarts. The TCP/IP protocol is now configured on
your PC and your Ethernet devices are ready for use.
7.
Try to access the Internet. If you cannot access the Internet, go to
Having Difficulty, later in this guide. If you still cannot access the
Internet, contact your cable service provider for further assistance.
To configure Windows XP systems
16
1.
Click Start, select Connect to, and choose Show all connections.
2.
Double-click the Local Area Connection icon in the LAN or High-Speed
Internet section of the Network Connections window.
3.
Click Properties in the Local Area Connection Status window.
4.
Click Internet Protocol (TCP/IP), and then click Properties in the Local
Area Connection Properties window.
5.
Select both Obtain an IP address automatically and Obtain DNS
server address automatically in the Internet Protocol (TCP/IP)
Properties window, and then click OK.
6.
Click Yes to restart your computer when the Local Network window
opens. The computer restarts. The TCP/IP protocol is now configured on
your PC and your Ethernet devices are ready for use.
7.
Try to access the Internet. If you cannot access the Internet, go to
Having Difficulty, later in this guide. If you still cannot access the
Internet, contact your cable service provider for further assistance.
How Do I Configure TCP/IP Protocol?
To configure Macintosh systems
1.
Click the Apple icon in the upper left corner of the Finder. Scroll down to
Control Panels, and then click TCP/IP.
2.
Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to
the bottom of the menu, and then click User Mode.
3.
Click Advanced in the User Mode window, and then click OK.
4.
Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click Using DHCP Server.
5.
Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Note: In some cases, the Load only when needed option will not
appear. If it appears, select the option. A check mark appears in the
option.
6.
Verify that the Use 802.3 option located in the upper right corner of the
TCP/IP window is unchecked. If there is a check mark in the option,
deselect the option, and then click Info in the lower left corner.
7.
Is there a Hardware Address listed in this window?
• If yes, click OK. To close the TCP/IP Control Panel window, click File,
and then scroll down to click Close. You have completed this
procedure.
• If no, you must power off your Macintosh.
8.
With the power off, simultaneously press and hold down the Command
(Apple), Option, P, and R keys on your keyboard. Keeping those keys
pressed down, power on your Macintosh but do not release these keys
until you hear the Apple chime.
9.
Continue pressing these keys for at least three chimes, then release the
keys and allow the computer to restart.
10.
When your computer fully reboots, repeat steps 1 through 7 to verify that
all TCP/IP settings are correct. If your computer still does not have a
Hardware Address, contact your authorized Apple dealer or Apple
technical support center for further assistance.
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WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
How Do I Install USB Drivers?
To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE,
ME, 2000, or XP operating system. This section contains instructions for installing the USB drivers for the cable
modem.
Note: If you are not using the USB interface, skip this section.
Installing USB Drivers
The USB driver installation procedures are different for each operating system.
Follow the appropriate instructions in this section for your operating system.
To install Windows 98SE and Windows ME USB drivers
18
1.
Insert the USB Cable Modem Driver Installation Disk into the CD-ROM
drive of your PC.
2.
Wait until the POWER and ONLINE LED status indicators on the front
panel of the cable modem illuminate solid green.
Result: The Add New Hardware Wizard window opens.
3.
Click Next in the Add New Hardware Wizard window.
4.
Select Search for the best driver for your device (Recommended) in
the Add New Hardware Wizard window, and then click Next.
5.
Select CD-ROM drive in the Add New Hardware Wizard window, and
then click Next.
6.
Select The updated driver (Recommended) in the Add New Hardware
Wizard window, and then click Next.
7.
Click Next in the Add New Hardware Wizard window. The Copying Files
window opens. After 10 to 20 seconds have passed, the Add New
Hardware Wizard window reopens.
8.
Click Finish. The USB driver installation is complete.
9.
Click Yes in the System Settings Change window to restart your
computer. The computer restarts. The USB drivers are now installed on
your PC and your USB devices are ready for use.
10.
Try to access the Internet. If you cannot access the Internet, go to
Having Difficulty, later in this guide. If you still cannot access the
Internet, contact your cable service provider for further assistance.
How Do I Install USB Drivers?
To install Windows 2000 drivers
1.
Insert the USB Cable Modem Driver Installation Disk into the CD-ROM
drive of your PC.
2.
Wait until the POWER and ONLINE LED status indicators on the front
panel of the cable modem illuminate solid green.
3.
Click Next in the Found New Hardware Wizard window.
4.
Select Search for a suitable driver for my device (recommended) in
the Found New Hardware Wizard window, and then click Next.
5.
Select CD-ROM drives in the Found New Hardware Wizard window, and
then click Next.
6.
Click Next in the Found New Hardware Wizard window. The system
searches for the driver file for your hardware device.
7.
After the system finds the USB driver, the Digital Signature Not Found
window opens and displays a confirmation message to continue the
installation.
8.
Click Yes to continue the installation. The Found New Hardware Wizard
window reopens with a message that the installation is complete.
9.
Click Finish to close the Found New Hardware Wizard window. The USB
drivers are installed on your PC and your USB devices are ready for use.
10.
Try to access the Internet. If you cannot access the Internet, go to
Having Difficulty, later in this guide. If you still cannot access the
Internet, contact your cable service provider for further assistance.
To install Windows XP drivers
1.
Insert the USB Cable Modem Driver Installation Disk into the CD-ROM
drive of your PC.
2.
Wait until the POWER and ONLINE LED status indicators on the front
panel of the cable modem illuminate solid green.
3.
Select Install from a list or specific location (Advanced) in the Found
New Hardware Wizard window, and then click Next.
4.
Select Search removable media (floppy, CD-ROM) in the Found New
Hardware Wizard window, and then click Next.
5.
Click Continue Anyway in the Hardware Installation window to continue
the installation. The Found New Hardware Wizard window reopens with a
message that the installation has finished.
6.
Click Finish to close the Found New Hardware Wizard window. The USB
drivers are installed on your PC and your USB devices are ready for use.
7.
Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty, later in this guide. If you still cannot access the Internet, contact
your cable service provider for further assistance.
19
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
What are the Requirements for Ethernet Network Devices?
How Many Ethernet Network Devices Can I Connect?
The WebSTAR Cable Modems can support several Ethernet network devices
using external Ethernet hubs that must be purchased separately. The theoretical
maximum number of Ethernet network devices supported is by the cable modem
is 63. However, under normal circumstances, the number of devices connected
should be a much lower number. Contact your service provider for more
information on the maximum number of Ethernet network devices to connect to
the cable modem in order to maintain optimal network performance.
What are the Wiring Requirements for Ethernet Networking?
A number of factors can impact the practical limit of the network. Although the
WebSTAR Cable Modem is designed to support several Ethernet network
devices, it is important to view the characteristics of the entire network and not
just each individual node. The theoretical distance between two 10/100BaseT
CAT-5 Ethernet hubs is 382 feet (100 meters). Contact your service provider or
consult the documentation for your Ethernet network devices for more
information.
Note: Scientific-Atlanta recommends that you use CAT-5 Ethernet cables.
Do I Need to Configure the TCP/IP Protocol on My Computer?
In order for you to use Ethernet network devices on your network, you must have
the TCP/IP protocol properly configured on your PC. Refer to How Do I
Configure TCP/IP Protocol, earlier in this guide, for detailed information on
configuring the TCP/IP protocol.
20
How Do I Select and Place Ethernet Network Devices?
How Do I Select and Place Ethernet Network Devices?
You can use a large variety of Ethernet network devices with your cable modem. These include NIC cards, hubs,
bridges, etc. Contact your service provider or consult the documentation for your Ethernet network devices for
more information on configuring Ethernet network devices.
Where is the Best Location for My Ethernet Network Devices?
You should work with your service provider to choose the best location for your
Ethernet network devices. Consider these recommendations:
•
Location of two-way cable outlets
•
Distance of the Ethernet network devices from the cable modem
•
Location of computers and other equipment from AC power outlets
•
Ease of running Ethernet cable to the Ethernet network devices
Now that you have selected a location for your Ethernet network devices, the
next step is to place and connect your Ethernet network devices. Go to How Do I
Connect Ethernet Network Devices, next in this guide.
21
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
How Do I Connect Ethernet Network Devices?
Connecting Ethernet Devices
You must connect your Ethernet devices for use with the cable modem.
Professional installation may be available. Contact your local cable service
provider for further assistance.
The following diagram illustrates one of the various Ethernet network connection
options that are available to you.
POWER
Ethernet
Cable
PC
RF
Cable
CABLE
Cable
Splitter
USB
CH+
VOLñ
VOL+
MENU
CHñ
GUIDE
INFO
A/B
POWER
Home Telephone Wiring
Line 1
ETHERNET
Cable-Ready TV,
VCR, or Set-Top
Converter
BYPASS
Power
Cord
TELEPHONE
2
1/2
RF
Cables
REBOOT
EMTA
Home Telephone Wiring
Line 2
T11717
22
How Do I Connect Ethernet Network Devices?
To connect Ethernet devices
WARNING:
• Hazardous electrical
voltages can be
present on any
connected wiring.
Ethernet wiring and
connections must be
properly insulated to
prevent electrical
shock. Disconnect
power from the
cable modem before
attempting to
connect to any
device.
• To avoid personal
injury, follow these
steps in the exact
order shown.
CAUTION:
To prevent possible
damage to the
equipment, disconnect
any other service
before connecting
your cable modem to
other devices.
Read the warnings and caution on this page. Then, follow the subsequent
installation procedures to ensure proper cable modem operation when
connecting Ethernet network devices.
1.
Select locations for Ethernet network devices. For more information, see
How Do I Select and Place Ethernet Network Devices, earlier in this
guide.
2.
Connect the Ethernet port on the cable modem to your PC.
3.
Connect additional Ethernet network devices by connecting an Ethernet
hub or router to the cable modem.
4.
Connect the active RF coaxial cable to the CABLE connector on the back
of the cable modem. Use an optional cable signal splitter to add a TV, a
DHCT or set-top converter, or a VCR.
5.
After all connections are complete, insert the AC power cord into the
POWER connector on the back of the cable modem, and then plug the
cord into an AC power source.
6.
The cable modem begins an automatic search to locate and sign on to
the network. In some unusual circumstances, this process may take up to
5 minutes. The cable modem is ready for use when the CABLE status
indicator on the front panel stops blinking and illuminates continuously.
7.
Verify that all Ethernet network devices are working properly.
Note: You will not be able to check the front panel LED status indicator
on the cable modem until after one or more Ethernet network devices are
connected to the cable modem.
23
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
What are the Requirements for USB Network Devices?
How Many USB Devices Can I Connect?
Contact your service provider for more information on the maximum number of
USB network devices to connect to the cable modem in order to maintain optimal
network performance.
What are the Wiring Requirements?
Several factors can impact the practical limit of the network. Use correct USB
cables. Contact your service provider or consult the documentation for your USB
network device for more information.
Do I Need to Install USB Drivers on My Computer?
To use USB network devices, you must have the correct USB drivers installed on
your PC. Refer to How Do I Install USB Drivers, earlier in this guide, for
information on installing USB drivers.
24
How Do I Select and Place USB Network Devices?
How Do I Select and Place USB Network Devices?
You can use a large variety of USB network devices with your cable modem. These include desktop computers,
laptop computers, devices with USB ports, and USB adapters. Contact your cable service provider or consult the
documentation for your USB network devices for more information on selecting USB network devices.
Where is the Best Location for My USB Network Devices?
You should work with your service provider to choose the best location for your
USB network devices. Consider these recommendations:
•
Location of two-way coaxial cable outlets
•
Distance of the USB network devices from the cable modem
•
Location of computers and other equipment from AC power outlets
•
Ease of running USB cable to the USB network devices
Now that you have selected a location for your USB network devices, the next
step is to place and connect your USB network devices. Go to How Do I
Connect USB Network Devices, next in this guide.
25
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
How Do I Connect USB Network Devices?
Connecting USB Devices
You must connect your USB devices for use with your cable modem.
Professional installation may be available. Contact your local service provider for
further assistance.
The following diagram illustrates one of the various USB network connection
options that are available to you.
POWER
USB
Cable
PC
RF
Cable
CABLE
Cable
Splitter
USB
CH+
VOLñ
VOL+
MENU
CHñ
GUIDE
INFO
A/B
POWER
Home Telephone Wiring
Line 1
ETHERNET
Cable-Ready TV,
VCR, or Set-Top
Converter
BYPASS
Power
Cord
TELEPHONE
1/2
2
RF
Cables
REBOOT
EMTA
Home Telephone Wiring
Line 2
T11727
26
How Do I Connect USB Network Devices?
To connect USB devices
WARNING:
• Hazardous electrical
voltages can be
present on any
connected wiring.
USB wiring and
connections must be
properly insulated to
prevent electrical
shock. Disconnect
power from the
cable modem before
attempting to
connect to any
device.
• To avoid personal
injury, follow these
steps in the exact
order shown.
CAUTION:
To prevent possible
damage to the
equipment, disconnect
any other service
before connecting
your cable modem to
other devices.
Read the warnings and caution on this page. Then, follow the subsequent
installation procedures to ensure proper cable modem operation when
connecting USB network devices.
Note: Verify that you have installed the USB drivers on your PC before
continuing with these instructions. See How Do I Install USB Drivers, earlier in
this guide, for more information on installing the USB drivers.
1.
2.
3.
4.
5.
6.
7.
Select locations for USB network devices. For more information, see
How Do I Select and Place USB Network Devices, earlier in this guide.
Connect the USB port on the cable modem to your computer.
Connect one or more USB network device to the cable modem.
Note: If you want to connect more than one USB network device to the
cable modem or to your computer, you will need to purchase and install a
USB hub.
Connect the active RF coaxial cable to the CABLE connector on the back
of the cable modem. Use an optional cable signal splitter to add a TV, a
DHCT or set-top converter, or a VCR.
After all connections are complete, insert the AC power cord into the
POWER connector on the back of the cable modem, and then plug the
cord into an AC power source.
The cable modem begins an automatic search to locate and sign on to
the network that provides the telephone service. This process may take
up to 5 minutes. The cable modem is ready for use when the CABLE
status indicator on the front panel stops blinking and illuminates
continuously.
Verify that all USB devices are working properly.
Note: You will not be able to check the front panel LED status indicator
on the cable modem until after at least one USB network device is
connected and operating on the network.
27
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
Troubleshooting My Internet Service Installation
I cannot connect to the Internet
•
Verify that the plug to your cable modem AC power is properly inserted into
an electrical outlet.
•
Verify that your cable modem AC power cord is not plugged into an electrical
outlet that is controlled by a wall switch. If a wall switch controls the electrical
outlet, make sure the switch is in the ON position.
•
Verify that the POWER, CABLE, and the appropriate indicator lights for your
network connection and on the front panel of your cable modem are
illuminated.
•
Verify that all cables are properly connected, and that you are using the
correct cables.
•
Verify that your cable service is active and that it supports two-way service.
•
Verify that TCP/IP is properly installed and configured on all devices if you
are using the Ethernet connections.
•
Verify that you have followed the procedure in How Do I Install USB Drivers,
earlier in this guide, if you are using the USB connection.
•
Verify that you have called your cable service provider and given them the
serial number and MAC address of your cable modem.
•
If you are using a cable signal splitter so that you can connect the cable
signal to other devices, remove the splitter and reconnect the cable so that
the cable modem is connected directly to the main cable input. If the cable
modem now functions properly, the cable signal splitter may be defective and
may need to be replaced.
My cable modem does not register an Ethernet connection
Even new devices do not always have Ethernet capabilities. Verify that your
device has a 10/100BaseT Ethernet card and that the Ethernet driver software is
properly installed. If you purchase and install an Ethernet card, follow the
installation instructions very carefully.
My cable modem does not register a cable connection
28
•
The cable modem works with a standard, 75-ohm, RF coaxial cable. If you
are using a different cable, your cable modem will not function properly.
Contact your service provider to determine if you are using the correct cable.
•
You may need to renew the IP address on your PC. Refer to I need to
renew the IP address on my PC, next in this section, for instructions on
how to renew the IP address for your particular operating system.
•
Your USB interface may be malfunctioning. Refer to the troubleshooting
information in your USB documentation.
Troubleshooting My Internet Service Installation
I need to renew the IP address on my PC
If your PC cannot access the Internet after the cable modem is online, it is
possible that your PC did not renew its IP address. Follow the appropriate
instructions in this section for your operating system to renew the IP address on
your PC.
To renew the IP Address for Windows 95, 98, 98SE, and ME systems
1.
Click Start, and then click Run to open the Run window.
2.
Type winipcfg in the Open field, and click OK to execute the winipcfg
command. The IP Configuration window opens.
3.
Click the down arrow to the right of the top field, and select the Ethernet
adapter that is installed on your PC. The IP Configuration window
displays the Ethernet adapter information.
4.
Click Release, and then click Renew. The IP Configuration window
displays a new IP address.
5.
Click OK to close the IP Configuration window, you have completed this
procedure.
Note: If you cannot access the Internet, contact your cable service
provider for further assistance.
To renew the IP Address for Windows 2000, NT, or XP systems
1.
Open a Command Prompt (DOS) window.
2.
Type ipconfig/release at the C:/ prompt and press Enter. The system
releases the IP address.
3.
Type ipconfig/renew at the C:/ prompt and press Enter. The system
displays a new IP address.
4.
Click the X in the upper-right corner of the window to close the Command
Prompt window. You have completed this procedure.
Note: If you cannot access the Internet, contact your service provider for
further assistance.
29
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
How Do I Use My Modem for Telephone Service?
Contacting Your Local Service Provider
You need to set up a telephone account with your local cable service provider in
order to use your cable modem for telephone service. When you contact your
cable service provider, verify the following conditions:
•
Does the cable service to your home support two-way, DOCSIS-compatible
cable modem access? If your cable service provider does not provide twoway service, this modem will not be able to communicate with your cable
service provider’s Internet access and telephone services.
•
Can you transfer your existing telephone numbers from another telephony
service provider to your current cable telephony service provider? In some
areas, you may be able to transfer your existing telephone numbers, or your
cable telephony service provider will assign a new telephone number for
each current or additional active telephone line. Discuss these options with
your cable telephony service provider.
You may also need to give your cable service provider the following information:
•
The serial number of the modem
•
The Media Access Control (MAC) address of the modem
These numbers appear on a bar code label located on the cable modem. The
serial number consists of a series of alphanumeric characters preceded by S/N.
The MAC address consists of a series of alphanumeric characters preceded by
CM MAC. The following illustration shows a sample bar code label.
MODEL DPX2213 SERIES
CABLE MODEM / EMTA
P/N: 400XXXX
Input: 100-240 V. 50-60 Hz
MTA MAC:000F21A39849
S/N:200000021
CM MAC:000F21A39847
Serial Number
MAC Address
Write down these numbers in the space provided here.
Serial Number _______________________
MAC Address ________________________
30
MODEM NO:163152071
USB MAC:000F21A39848
EMTA MAC:000F21A39849
HW Rev:
Date of mfg: 03/05
Factory ID: 02 MADE IN CHINA
T11799
Where Do I Place My Modem for Telephone Service?
Where Do I Place My Modem for Telephone Service?
If you are planning to use your modem for telephone service, you should work with your cable telephony provider
to choose the best location for your modem.
Where is the Best Location for My Modem?
When choosing a location for your modem, consider the following
recommendations:
•
Choose a location close to your computer if you will also use the cable
modem for high-speed Internet service.
•
Choose a location that is near an existing RF coaxial connection to eliminate
the need for an additional RF coaxial outlet.
•
Choose a location for the cable modem that is adjacent to your telephone
equipment if you are using only one or two pieces of telephone equipment.
Note: If you are using the cable modem to provide service to several telephones,
a professional installer can connect the cable modem to your existing home
telephone wiring. To minimize changes to the home telephone wiring, you may
want to locate the cable modem near an existing telephone outlet. See How Do I
Install the Modem to Provide Telephone Service, later in this guide, for further
instructions.
•
Choose a location that is relatively protected from accidental disturbance or
harm, such as a closet, basement, or other protected area.
•
Choose a location so that there is plenty of room to guide the cables away
from the modem without straining or crimping them.
•
Airflow around the cable modem should not be restricted.
•
Read this user’s guide thoroughly before installing the cable modem.
31
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
What are the Requirements for Telephone Service?
This section provides hardware and software requirements for utilizing your cable modem for telephone service.
Number of Telephone Devices
The RJ-11 telephone-style connectors on the cable modem can each provide
telephone service to multiple telephones, fax machines, and analog modems.
The maximum number of telephone devices connected to each RJ-11 port is
limited by the total Ringing Load of the telephone devices that are connected.
Many telephone devices are marked with a Ringer Equivalent Number (REN).
Each telephone port on the cable modem can support up to a 5 REN load. The
sum of the REN load on all of the telephone devices attached to each port must
not exceed 5 REN.
Telephone Device Types
You can use telephone devices that are not labeled with a REN number, but the
maximum number of attached telephone devices cannot be accurately calculated.
With telephone devices that are not labeled, each device should be connected
and the ring signal should be tested before adding additional devices. If too many
telephone devices are attached and the ring signal can no longer be heard,
telephone devices should be removed until the ring signal works properly.
Telephones, fax machines, and other telephone devices should use the center 2
pins of the RJ-11 connectors to connect to the cable modem telephone ports.
Some telephones use other pins on the RJ-11 connectors and require adapters
in order to work.
Dialing Requirements
All your telephones should be set to use DTMF dialing. Pulse dialing is typically
not enabled by your local provider.
Telephone Wiring Requirements
The cable modem is designed to support interior telephone wiring. The maximum
distance from the unit to the most distant telephone device must not exceed 1000
feet (300 meters). Use 26-gauge twisted-pair, or larger, telephone wiring.
Important: Connection to an existing or a new permanently installed home
telephone wiring network must be done by a qualified installer.
32
How Do I Install the Modem for Telephone Service?
How Do I Install the Modem for Telephone Service?
The cable modem can be used to provide telephone service for one or two telephone lines. This section describes
how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each
telephone port on the cable modem.
Important: Connecting the cable modem permanently to the installed home
telephone wiring is not covered by this document.
Installing the Cable Modem to Provide Telephone Service
Heed the following warnings, and then follow the subsequent installation
procedures to ensure proper cable modem installation and configuration for
providing telephone service.
WARNING:
• To avoid personal injury, follow the installation instructions in the exact
order shown.
• Telephone connections to an installed home telephone wiring network
must be done by a qualified installer. The cable telephone service
provider may offer professional installation and connection to the home
telephone wiring network. A fee may be charged for this service.
• Hazardous electrical voltages can exist on the telephone ports on the
cable modem and can be present on any connected wiring. Telephone
wiring and connections must be properly insulated to prevent electrical
shock. Disconnect power from the cable modem before attempting to
connect to any device.
• To prevent possible damage to equipment, disconnect any other
telephone service before connecting your cable modem to the same
wires.
Note: Professional installation may be available. Contact your service provider
for further assistance.
33
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
Installation Diagram
The following diagram illustrates one of the various connection options that are
available to you.
POWER
Ethernet
Cable
PC
RF
Cable
CABLE
Cable
Splitter
Power
Cord
USB
CH+
VOLñ
VOL+
MENU
GUIDE
INFO
A/B
POWER
CHñ
BYPASS
Home Telephone Wiring
Line 1
ETHERNET
Cable-Ready TV,
VCR, or Set-Top
Converter
TELEPHONE
2
1/2
RF
Cables
REBOOT
EMTA
Home Telephone Wiring
Line 2
T11717
To install the cable modem for telephone service
1. Connect a telephone, fax machine, or analog modem to each of the
appropriate RJ-11 ports on the cable modem.
Notes:
•
The cable modem provides one line of telephone service on each of the
RJ-11 connectors.
•
Service must be set up and enabled by the cable telephone service
provider.
•
The two center conductors (pins 3 and 4) on the RJ-11 connector
provide electrical connections to directly attached telephone devices or
to a permanently installed in-home telephone wiring network.
•
The telephone port labeled Line 1 also supports multi-line telephone
devices. Line 1 is supported on pins 3 and 4, and Line 2 is supported on
pins 2 and 5.
•
The use of telephones that require electrical connections to other RJ-11
pins requires an adapter.
2. After all telephone connections are complete, insert the AC power cord into
the power connector on the back of the cable modem, and then plug the cord
into an AC power source.
3. Connect the active RF coaxial cable to the CABLE connector on the back of
the cable modem. The cable modem begins an automatic search to locate
and sign on to the network that provides the telephone service. This process
may take up to 5 minutes. The modem will be ready for use when the
CABLE light on the front panel stops blinking and illuminates continuously
Note: Use an optional cable signal splitter to add a TV, a DHCT or set-top
converter, or a VCR.
34
How Do I Install the Modem for Telephone Service?
4. Test your telephone service by lifting the receiver of each attached telephone
to verify that the dial tone can be heard and that you can make and receive
telephone calls. This process may take several minutes.
Notes:
•
The TEL 1 and TEL 2 LED status indicators on the front panel of the
cable modem illuminate when telephony service is enabled.
•
The TEL 1 or the TEL 2 LED status indicators on the front panel of the
cable modem blink when the attached device is “off the hook.”
35
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
How Do I Maintain the Batteries?
Your modem includes up to two rechargeable Lithium-Ion batteries to provide stand-by operation in the event of
an AC power failure. You can replace one or both of the batteries without the use of any tools.
Charging the Batteries
WARNING:
There is danger of
explosion if the battery
is mishandled or
incorrectly replaced.
Replace only with the
same type of WebSTAR
battery. Do not
disassemble it or
attempt to recharge the
battery outside the
system. Do not crush,
puncture, dispose of in
a fire, short external
contacts, or expose to
water or other liquids.
Dispose of the battery
in accordance with
local regulations and
instructions from your
service provider.
The batteries begin to charge automatically as soon as you attach the modem to
the AC electrical outlet. When you first plug in the modem, the POWER LED
status indicator illuminates.
Important: It may take as long as 24 hours for each battery to charge fully.
Using the Modem Without a Battery
If you want, you can use the modem without a battery. If you need to remove the
batteries, follow the procedures found in Removing and Replacing the
Batteries, later in this section.
Important: If you choose to operate your modem without a battery, you risk
losing your telephone service during a power outage.
Replacing the Batteries
Under normal circumstances, the battery should last for several years. The
BATTERY LED status indicator turns off to indicate that the battery should be
replaced soon. Contact your service provider to obtain replacement batteries and
for disposal instructions.
Note: Follow the steps found in Removing and Replacing the Batteries, later
in this section, to remove and replace one or both of the batteries.
36
How Do I Maintain the Batteries?
Location of Batteries
2
1
BA
TT
ER
Y
TE
L
TE
L
LI
NE
LI
NK
ON
US
DS
PO
W
ER
The following illustration shows the location of the batteries on the DPX2213 and
the EPX2213.
Battery
Lock
T11718
Removing and Replacing the Batteries
Follow these steps to remove and replace one or both of the batteries. You can
remove and replace the batteries without disconnecting the AC power source.
1. Gently press the battery cover on the front of the modem to open the battery
cover and gain access to the battery compartment.
2. Slide the battery lock upward (toward the front panel LEDs) to disengage the
battery lock.
3. Grasp the plastic strip on the front of the battery and gently slide the battery
forward to remove it from the battery compartment.
4. Insert a new battery into the battery compartment.
5. Repeat steps 3 and 4 if you are replacing both batteries. Then, go to step 6.
6. Close the battery compartment door. The battery lock will automatically reengage.
Important: It may take as long as 24 hours for each battery to charge fully.
Note: Dispose of the battery in accordance with local regulations and
instructions from your service provider.
37
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
How Do I Mount the Cable Modem on a Wall? (Optional)
You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on
the unit. The modem can be mounted vertically or horizontally.
Before You Begin
Before you begin, choose an appropriate mounting place. The wall can be made
of cement, wood, or drywall. The mounting location should be free of obstructions
on all sides, and the cables should be able to easily reach the cable modem
without strain. Leave sufficient clearance between the bottom of the cable
modem, and any flooring or shelving underneath, to allow access to cabling. In
addition, leave enough slack in all cables so that the cable modem can be
removed for any required maintenance without disconnecting the cables. Also,
verify that you have the following items:
•
Two wall anchors for #8 x 1 inch screws
•
Two #8 x1 inch pan head sheet metal screws
•
Drill with a 3/16-in. wood or masonry bit, as appropriate for the wall
composition
•
A copy of the wall-mounting template shown on the following page
Mount the modem as shown in the following illustration.
Horizontal Mounting
Mounting
Screws
Mounting
Holes
Concrete,
Wood, or
Drywall
1/4 in.
(0.65 cm)
Screw
T11734
38
How Do I Mount the Cable Modem on a Wall? (Optional)
Using the Wall-Mounting Template
The following illustration shows the wall-mounting template. Copy this page and
use the measurements on the wall-mounting template as a guide to mark the
mounting screw locations.
TOP FOR VERTICAL
MOUNTING
TOP FOR
HORIZONTAL
MOUNTING
39
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
Mounting the Cable Modem on a Wall
To mount the cable modem on a wall
Complete these steps to mount the cable modem on the wall.
1. Using a drill with a 3/16-in. bit, drill two holes in the wall as follows:
•
To mount the cable modem vertically, drill the holes at the same height
and 4 inches apart.
•
To mount the cable modem horizontally, drill the holes at the same
height and 4 inches apart.
Note: The graphic on the preceding page illustrates the location of the
mounting holes on the back of the cable modem.
2. Are you mounting the cable modem into a drywall or concrete surface where
a wooden stud is available?
•
If no, drive the anchor bolts into the wall, and install the mounting screws
into the anchor bolts leaving a gap of about 1/4-in. between the screw
head and the wall. Then, go to step 4.
•
If yes, go to step 3.
3. Install the mounting screws into the wall leaving a gap of about 1/4-in.
between the screw head and the wall. Then, go to step 4.
4. Verify that no cables or wires are connected to the cable modem.
5. Lift the cable modem into position. Slip the large end of both mounting slots
(located in the back of the cable modem) over the mounting screws, then
slide the cable modem down until the narrow end of the keyhole slot contacts
the screw shaft.
Important: Verify that the mounting screws securely support the cable
modem before you release the unit.
40
Telephone Service Frequently Asked Questions
Telephone Service Frequently Asked Questions
This section provides answers to frequently asked questions regarding cable modem telephone service. For
issues regarding cable modem Internet service, see Troubleshooting My Internet Service Installation, earlier
in this guide.
Frequently Asked Questions
Q. What if I don't subscribe to telephone service from my cable operator,
can I still use the cable modem to make and receive phone calls?
A. No. Telephone service is enabled for each telephone port on the cable
modem by the cable telephony service provider. Contact your cable telephony
service provider to get telephone service through the cable modem.
Q. How do I arrange for installation?
A. Professional installation from your cable telephony service provider may be
provided. A professional installer can connect the telephone service to your
existing telephone wiring in your home or install new wiring if needed.
Professional installation also ensures proper cable connection to the modem and
to your PC, and ensures proper configuration of all hardware and software
settings. Contact your cable telephony service provider for more information
about installation.
Q. Can I use my existing phone number with the cable modem?
A. Telephone numbers are portable in some areas. Contact your telephone
service provider for more information about using an existing telephone number.
Q. Do I automatically receive high-speed Internet service with the cable
modem?
A. Your cable modem may be used to provide telephone service, high-speed
Internet service, or both services. Your cable service provider enables Internet
service. Contact your cable service provider for more information if you are not
currently subscribing to Internet service.
Q. How many telephones can I connect?
A. The RJ-11 telephone-style connectors on the cable modem can each provide
telephone service to multiple telephones, fax machines, and analog modems.
The maximum number of telephone devices connected to each RJ-11 port is
limited by the total Ringing Load of the telephone devices that are connected.
Many telephone devices are marked with a Ringer Equivalent Number (REN).
Each telephone port on the cable modem can support up to a 5 REN load. The
sum of the REN load on all of the telephone devices attached to each port must
not exceed 5 REN.
Q. Can I surf the Internet and make telephone calls at the same time?
A. Absolutely! Telephone service is provided separately from Internet data
services. Internet surfing and other data services do not affect the quality of your
telephone calls. If these services are enabled by your cable service provider, you
can make telephone calls and surf the net at the same time.
41
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
Having Difficulty?
Common Troubleshooting Suggestions
The modem does not register a cable connection.
The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a
different cable, your cable modem will not function properly. Contact your cable
service provider to determine whether you are using the correct cable.
There is no dial tone when I lift the telephone handset.
• Your telephone wiring may be connected to the wrong RJ-11 port on the
cable modem. The cable modem has two telephone ports. Verify that you are
connected to the correct telephone port.
• There may be a problem with your telephone set. Use a different telephone
set and listen to hear dial tone.
• There may be a problem with your home telephone wiring. Use a telephone
and connect directly to the same RJ-11 port on the back of the unit. If the dial
tone is working here but does not work at other locations in the home, a
professional may need to diagnose and repair a problem with your telephone
wiring.
• Verify that the phone company has removed the previous telephone service
from your home telephone wiring.
• Your telephone service may not be enabled from your cable telephony
service provider. Contact your cable telephony service provider for more
information.
Frequently Asked Questions
Q. What if I don’t subscribe to cable TV?
A. If cable TV is available in your area, data service may be made available with
or without subscribing to cable TV service. Contact your local cable service
provider for complete information on cable services, including high-speed
Internet access.
Q. How do I arrange for installation?
A. Call your cable telephony service provider to inquire about professional
installation. A professional installation ensures proper cable connection to the
modem and to your PC, and ensures proper configuration of all hardware and
software settings. Contact your cable telephony service provider for more
information about installation.
Q. How does the cable modem connect to my computer?
A. The cable modem connects to the USB port or the 10/100BaseT Ethernet
port on your PC. If your PC is not equipped with an Ethernet interface, an
Ethernet card is available from your local PC or office supply retailer, or from
your cable service provider.
42
Having Difficulty?
Q. After my cable modem is connected, how do I access the Internet?
A. Your local cable service provider becomes your Internet Service Provider
(ISP). They offer a wide range of services including e-mail, chat, news, and
information services. Your cable service provider will provide the software you
will need.
Q. Can I watch TV and surf the Internet at the same time?
A. Absolutely! If you subscribe to cable television service, you can watch TV and
use your cable modem at the same time by connecting your TV and your cable
modem to the cable network using an optional cable signal splitter.
Q. Can I run more than one device on the modem?
A. Yes—a single WebSTAR cable modem will theoretically support up to 253
Ethernet devices utilizing user-supplied Ethernet hubs or routers that you can
purchase at your local PC or office supply retailer. Another user at your location
can simultaneously connect to the USB port on the cable modem. Contact your
cable service provider for further assistance.
Common Troubleshooting Issues
I don’t understand the front panel status indicators.
See Front Panel LED Status Indicator Functions, later in this guide, for more
detailed information on front panel LED status indicator operation and function.
The modem does not register an Ethernet connection.
•
Verify that your computer has a 10/100BaseT Ethernet card and that the
Ethernet driver software is properly installed. If you purchase and install an
Ethernet card, follow the installation instructions very carefully.
•
Verify the status of the front panel status indicator lights.
The modem does not register an Ethernet connection after connecting to a hub.
If you are connecting multiple PCs to the cable modem, you should first connect
the modem to the up-link port of the hub. The LINK LED of the hub will illuminate
continuously.
The modem does not register a cable connection.
•
The modem works with a standard 75-ohm RF coaxial cable. If you are using
a different cable, your cable modem will not function properly. Contact your
cable service provider to determine whether you are using the correct cable.
•
Verify that you have followed the procedures in Troubleshooting My
Internet Service Installation, earlier in this guide.
•
Your NIC card or USB interface may be malfunctioning. Refer to the
troubleshooting information in the NIC or USB documentation provided with
the device.
43
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
Tips for Improved Performance
Check and Correct
If your cable modem does not perform as expected, the following tips may help. If
you need further assistance, contact your cable service provider.
44
•
Verify that the plug to your cable modem AC power is properly inserted into
an electrical outlet.
•
Verify that your cable modem AC power cord is not plugged into an electrical
outlet that is controlled by a wall switch. If a wall switch controls the electrical
outlet, make sure the switch is in the ON position.
•
Verify that the POWER and CABLE LED status indicators on the front panel
of your cable modem are illuminated.
•
Verify that all cables are properly connected, and that you are using the
correct cables.
•
Verify that your cable service is active and that it supports two-way service.
•
Verify that your TCP/IP is properly installed and configured if you are using
the Ethernet connection.
•
Verify that you have followed the procedures in How Do I Install the USB
Drivers, earlier in this guide, if you are using the USB connection.
•
Verify that you have called your cable service provider and given them the
serial number and MAC address of your cable modem.
•
If you are using a cable signal splitter so that you can connect the cable
modem to other devices, remove the splitter and reconnect the cables so that
the cable modem is connected directly to the cable input. If the cable modem
now functions properly, the cable signal splitter may be defective and may
need to be replaced.
Front Panel LED Status Indicator Functions
Front Panel LED Status Indicator Functions
Initial Power Up, Calibration, and Registration
The following chart illustrates the sequence of steps and the corresponding
appearance of the cable modem front panel LED status indicators during power
up, calibration, and registration on the network. Use this chart to troubleshoot the
power up, calibration, and registration process of your cable modem.
Note: After the cable modem completes Step 7 (Registration Completed), the
modem proceeds immediately to Normal Operations. See Normal Operations,
next in this section.
Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration
Step →
Front Panel
Indicator
1
2
3
Self
Test
Downstream
Scan
Downstream
Signal Lock
4
Ranging
5
Requesting
IP Address
6
Registering
7
Registration
Completed
1
POWER
ON
ON
ON
ON
ON
ON
ON
2
DS
ON
BLINKING
ON
ON
ON
ON
ON
3
US
ON
OFF
OFF
BLINKING
ON
ON
ON
4
ONLINE
ON
OFF
OFF
OFF
OFF
BLINKING
ON
5
LINK
ON
ON
or
BLINKING
ON
or
BLINKING
ON
or
BLINKING
ON
or
BLINKING
ON
or
BLINKING
ON
or
BLINKING
6
TEL 1
ON
OFF
OFF
OFF
OFF
OFF
OFF
7
TEL 2
ON
OFF
OFF
OFF
OFF
OFF
OFF
8
BATTERY
OFF
OFF
OFF
OFF
OFF
OFF
OFF
* The ONLINE LED is on whenever a PC is connected to the modem, and it blinks to indicate that data is being transferred. If
the modem is used to provide telephone service only and is not connected to a PC, the ONLINE LED is off.
45
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
Normal Operations
The following chart illustrates the appearance of the cable modem front panel
LED status indicators during normal operations.
Step →
8
Front Panel LED Status Indicators During Normal Operations
Front Panel
Indicator
Normal Operations
1
POWER
ON
2
DS
BLINKS – To indicate data is being transferred between the modem and
the network
3
US
BLINKS – To indicate data is being transferred between the modem and
the network
4
ONLINE
ON
5
LINK
ON – When a single device is connected to either the Ethernet or USB
port and no data is being sent to or from the modem
BLINKS – When only one Ethernet or USB device is connected and data
is being transferred between the consumer premise equipment (CPE) and
the cable modem
OFF- When no devices are connected to either the Ethernet or USB ports
NOTE: With both Ethernet and USB devices connected to the modem at
the same time, when data is being transferred through only one of the
devices (Ethernet or USB), the indicator will illuminate continuously.
Whenever data is being sent through both data ports (Ethernet and USB)
simultaneously, the indicator will blink as described above.
6
TEL 1
• ON when telephony service is enabled
• BLINKS when line 1 is in use
7
TEL 2
• ON when telephony service is enabled
• BLINKS when line 2 is in use
8
BATTERY
• ON when battery is charged
• BLINKS when battery charge is low
46
Notices
Notices
Trademarks
Scientific-Atlanta and the Scientific-Atlanta logo are registered trademarks of
Scientific-Atlanta, Inc.
DPX2213, EPX2213, and WebSTAR are trademarks of Scientific-Atlanta, Inc.
DOCSIS is a registered trademarks of Cable Television Laboratories, Inc.
PacketCable is a trademark of Cable Television Laboratories, Inc.
Other trademarks listed herein are the property of their respective owners.
Disclaimer
Scientific-Atlanta, Inc. assumes no responsibility for errors or omissions that may
appear in this guide. Scientific-Atlanta reserves the right to change this guide at
any time without notice.
Documentation Copyright Notice
© 2005 Scientific-Atlanta, Inc. All rights reserved.
Printed in the United States of America.
Information in this document is subject to change without notice. No part of this
document may be reproduced in any form without the express written permission
of Scientific-Atlanta, Inc.
Software Use Notice
The software described in this document is copyrighted and furnished to you
under a license agreement. You may only use or copy this software in
accordance with the terms of your license agreement.
Firmware Use Notice
The firmware in this equipment is copyrighted. You may only use the firmware in
the equipment in which it is provided. Any reproduction or distribution of this
firmware, or any portion of it, without express written consent is prohibited.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance of 20cm between the radiator and your body.
47
WebSTAR DPX2213 and EPX2213 VoIP Cable Modem User’s Guide
FCC Compliance
United States FCC Compliance
This equipment has been tested and found to comply with the applicable limits of
Part 15 of FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio or TV reception, which can be determined by turning the
equipment off and on. The user is encouraged to try to correct the interference by
one or more of the following measures:
•
Increase the separation between the equipment and receiver
•
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected
•
Consult your cable company or an experienced radio/TV technician for help
Any changes or modifications not expressly approved by Scientific-Atlanta could
void the user’s authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is
a requirement of the FCC and is intended to supply you with information
regarding the FCC approval of this device. The phone numbers listed are for
FCC-related questions only and not intended for questions regarding the
connection or operation for this device. Please contact your cable service
provider for any questions you may have regarding the operation or installation of
this device.
FCC Declaration of Conformity
This device complies with Part 15 of FCC Rules. Operation is subject to the
following two conditions: 1) the device may not cause harmful interference, and 2)
the device must accept any interference received, including interference that may
cause undesired operation.
WebSTAR Cable Modems with Embedded MTA
Model DPX2213 and Model EPX2213
Scientific-Atlanta, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 770-236-1077
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du
Canada.
48
FCC Compliance
FCC Part 68
The Federal Communications Commission (FCC) of the United States restricts
specific uses of modems, and places registration responsibilities on both the
manufacturer and the individual user.
1.
The modem may not be connected to a party line or to a coin-operated
telephone.
2.
The modem manufacturer must make any repairs to the modem to
maintain valid FCC registration.
3.
Notification to the telephone company is no longer required prior to
connecting registered equipment, but upon request from the telephone
company, the user shall tell the telephone company which line the
equipment is connected to as well as the registration number and ringer
equivalence number of the registered protective circuitry. FCC
information is printed on a label on the bottom of the modem.
IC (Industry Canada) Notice
Notice: The Industry Canada (formerly Canadian Department of
Communications) label identifies certified equipment. This certification means
that the equipment meets certain telecommunications network protective,
operational, and safety requirements. The department does not guarantee the
equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. In
some cases, the company’s inside wiring associated with a single-line individual
service may be extended by means of a certified connector assembly (telephone
extension cord). The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations made
by the user may give the telecommunications company cause to request the user
to disconnect the equipment. Users should ensure for their own protection that
the electrical ground connections of the power utility, telephone lines and internal
metallic water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
CAUTION:
Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or
electrician, as appropriate.
49
For Information
If You Have Questions
If you have technical questions, contact your local cable service provider.
Scientific-Atlanta, Inc.
5030 Sugarloaf Parkway, Box 565447
770.236.5000
Product and service availability subject to change without notice.
© 2005 Scientific-Atlanta, Inc. All rights reserved.
May 2005 Printed in United States of America
Lawrenceville, GA 30042
www.scientificatlanta.com
Part Number 734348 Rev A
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