2016 Model Year Warranty Guide (Excluding MKZ Hybrid)

2016 Model Year Warranty Guide (Excluding MKZ Hybrid)
2016 Model Year
Warranty Guide
(Excluding MKZ Hybrid)
March 2015 / First Printing / Warranty Guide
Lincoln Motor Company / Litho in U.S.A.
GW1J 19T201 AA
Your satisfaction is our #1 goal. If you have any questions or concerns, or
are unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Client Relations Manager.
3. If you require assistance or clarification on Ford Motor Company policies
or procedures, please contact the Lincoln Client Relationship Center.
In the United States:
In Canada:
Lincoln Client Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired:
1-800-232-5952)
www.lincolnowner.com
Lincoln Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1–800-387-9333
www.lincolncanada.com
In Asia-Pacific Region, Sub-Saharan Africa,
U.S. Virgin Islands, Central America, the
Caribbean, and Israel:
In Puerto Rico:
Ford Motor Company
Ford Export Operations
Attention: Customer Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the
Northern Mariana Islands (CNMI), America Samoa,
and the U.S. Virgin Islands, please feel free to call our
Toll-Free Number:
(800) 841-FORD (3673)
Fax: (313) 390-0804
E-mail: [email protected]
Ford International
Business Development, Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (800) 841-FORD (3673)
Fax: (313) 390-0804
E-mail: [email protected]
www.ford.com.pr
In Middle East:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Toll-free Number for the Kingdom of Saudi Arabia:
800 8971409
Local Telephone Number for Kuwait:
24810575
Fax: 971-4-3327299
E-mail: [email protected]
www.me.ford.com
Table of Contents
1. INTRODUCTION
2. IMPORTANT INFORMATION YOU SHOULD KNOW
1
1
If You Need Customer Assistance
1
Know When Your Warranty Begins
2
Check Your Vehicle
2
Maintain Your Vehicle Properly
2
Who Pays For Warranty Repairs?
3
Do Warranties Apply In Other Countries?
3
3. THE NEW VEHICLE LIMITED WARRANTY FOR
YOUR 2016-MODEL VEHICLE
4
Limitations and Disclaimers
4
Quick Reference: Warranty Coverage
7
What Is Covered?
8
What Is Not Covered?
4. IN ADDITION ...
Roadside Service (United States, Puerto Rico,
And U.S. Virgin Islands)
5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES
11
15
15
16
Quick Reference: Emissions Warranty Coverage
16
What Is Covered?
19
What Is Not Covered?
20
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTIES
21
Quick Reference: Emissions Warranty Coverage
21
Explanation Of California Emissions Warranties
22
Coverage for 2016-Model Vehicles
25
What Is Not Covered?
26
7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS
27
8. LINCOLN EXTENDED SERVICE PLAN
29
9. THE BETTER BUSINESS BUREAU (BBB)
AUTO LINE PROGRAM (U.S. ONLY)
30
10. STATE WARRANTY ENFORCEMENT LAWS
31
11. IMPORTANT INFORMATION ABOUT
LIMOUSINE/HEARSE CONVERSIONS
32
1. Introduction
Ford Motor Company and your selling dealer thank you for selecting
one of our quality Lincoln products. Our commitment to you and your
vehicle begins with quality protection and service.
When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Lincoln or Ford dealership authorized to service Lincoln
vehicles. Certain warranty repairs require special training though, so not
all dealers are authorized to perform all warranty repairs. That means
that, depending on the warranty repair needed, the vehicle may need to
be taken to another dealer. If a particular dealership cannot assist you,
then contact the Lincoln Client Relationship Center at 1-800-521-4140.
This booklet explains in detail the warranty coverages that apply to your
2016-model Lincoln vehicle. If you bought a previously owned 2016-model
vehicle, you are eligible for any remaining warranty coverages.
Ford Motor Company provides the Emissions Defect Warranties and
Emissions Performance Warranties which cover your emissions
control systems (pages 16-28).
2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Lincoln or Ford dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB AUTO LINE program. For details, see Better
Business Bureau (BBB) AUTO LINE program, page 30 or call
1-800-955-5100.
1
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your glove compartment contains an Owner’s Manual which indicates
the scheduled maintenance required for your vehicle. Proper
maintenance guards against major repair expenses resulting from neglect
or inadequate maintenance, may help increase the value you receive
when you sell or trade your vehicle, and is important in allowing your
vehicle to comply with applicable emissions standards.
It is your responsibility to make sure that all of the scheduled
maintenance is performed and that the materials used meet Ford
engineering specifications. Failure to perform scheduled maintenance as
specified in the Owner’s Manual will invalidate warranty coverage on
parts affected by the lack of maintenance. Make sure that receipts for
completed maintenance work are retained with the vehicle and
confirmation of maintenance work is always entered in your Owner’s
Manual.
Your Lincoln or Ford dealership, or Lincoln or Ford Auto Care Service
Center, has factory-trained technicians who can perform the required
maintenance using genuine Ford parts. The dealership looks forward to
meeting your every service need to maximize your satisfaction with your
vehicle.
2
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable warranty
during the stated coverage periods, unless specifically stated elsewhere
in this guide.
Some states have mandated alternate time coverage periods for parts of
your vehicle (e.g. seatbelts).
Some states and/or local governments may require a tax on a portion of
warranty repairs. Where applicable law allows, the tax must be paid by
you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, dealers may receive
instructions to provide no-cost, service-type improvements — not
originally included in your Owner’s Manual — intended to increase your
overall satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call 1-800-521-4140 to learn whether
any adjustment program is applicable to your vehicle. Please have your
vehicle identification number available.
DO WARRANTIES APPLY IN OTHER COUNTRIES?
The New Vehicle Limited Warranty and the Emissions Warranties
described in this booklet apply to your vehicle if:
• it was originally purchased through the Ford Export Operations
Military Sales Program; or
• it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S Federalized Territories; and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.
If you meet either of these two requirements, you do have warranty
coverage when you travel with this vehicle outside the United States,
U.S. Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Lincoln or Ford dealer in a foreign country or
U.S. Federalized Territory for a repair that is covered under the U.S.
warranty. If this happens, be sure to save the paid repair order or
invoice. You should present this document to a U.S. Lincoln or Ford
dealer for warranty refund consideration.
Refer to www.Ford.com for additional global customer assistance
reference information.
3
3. The New Vehicle Limited Warranty for your
2016-model vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only express warranties
applicable to your vehicle. Ford does not assume or authorize anyone
to assume for it any other obligation or liability in connection with
your vehicle or these warranties. No person, including Ford employees
or dealers, may modify or waive any part of these warranties.
Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to
vehicles previously built or sold.
Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar
accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner’s Manual. Ford recommends that you maintain copies of all
maintenance records and receipts for review by Ford.
Ford and your dealer are not responsible for any time or income that
you lose, any inconvenience you might be caused, the loss of your
transportation or use of your vehicle, the cost of rental vehicles, fuel,
telephone, travel, meals, or lodging, the loss of personal or commercial
property, the loss of revenue, or for any other incidental or
consequential damages you may have.
4
Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class of
claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.
You may have some implied warranties. For example, you may have an
implied warranty of merchantability (that the car or light truck is
reasonably fit for the general purpose for which it was sold) or an
implied warranty of fitness for a particular purpose (that the car or
light truck is suitable for your special purposes), if a special purpose
was specifically disclosed to Ford itself not merely to the dealer
before your purchase, and Ford itself not just the dealer told you the
vehicle would be suitable for that purpose.
These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the applicable
time period provided by state law, whichever period is shorter.
These implied warranties do not apply at all if you use your vehicle
for business or commercial purposes. In addition, the implied warranty
of fitness for a particular purpose does not apply if your vehicle is
used for racing, even if the vehicle is equipped for racing.
The warranties contained in this booklet and all questions regarding
their enforceability and interpretation are governed by the law of the
state in which you purchased your vehicle. Some states do not allow
Ford to limit how long an implied warranty lasts or to exclude or limit
incidental or consequential damages, so the limitation and exclusions
described above may not apply to you.
NOTE: This information about the limitation of implied
warranties and the exclusion of incidental and consequential
damages under the NEW VEHICLE LIMITED WARRANTY also
applies to the EMISSIONS WARRANTIES described on pages
16-28.
5
Ford participates in the BBB AUTO LINE warranty dispute resolution
program. You may contact BBB AUTO LINE by calling 800-955-5100.
You are required to submit your warranty dispute to the BBB AUTO
LINE before exercising rights or seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state ‘‘Lemon Law’’, you are also required
to submit your warranty dispute to the BBB AUTO LINE before
exercising any rights or seeking remedies under the ‘‘Lemon Law’’. If
you choose to seek remedies that are not created by the
Magnuson-Moss Warranty Act or the applicable state ‘‘Lemon Law,’’
you are not required to first use BBB AUTO LINE to resolve your
dispute – although the program is still available to you.
For more information regarding the BBB AUTO LINE program, see
page 30 of this booklet.
6
QUICK REFERENCE: WARRANTY COVERAGE
This chart gives a general summary of your warranty coverage provided
by Ford Motor Company under the New Vehicle Limited Warranty.
Please refer to the description of warranty coverage for more specific
information.
For each type of coverage, the chart shows two measures:
• years in service
• miles driven
The measure that occurs first determines how long your coverage lasts.
For example: Your Bumper to Bumper Coverage lasts for four years unless you drive more than 50,000 miles before four years elapse. In that
case, your coverage ends at 50,000 miles.
For more details on coverage, see:
➡ What is Covered? (pages 7-10)
➡ What is Not Covered? (pages 11-14)
7
WHAT IS COVERED?
Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state. Under
your New Vehicle Limited Warranty if:
- your Lincoln vehicle is properly operated and maintained, and
- was taken to a Lincoln or Ford dealership for a warranted repair during
the warranty period,
then authorized Ford Motor Company dealer will, without charge, repair,
replace, or adjust all parts on your vehicle that malfunction or fail during
normal use during the applicable coverage period due to a manufacturing
defect in factory-supplied materials or factory workmanship.
This warranty does not mean that each Lincoln vehicle is defect free.
Defects may be unintentionally introduced into vehicles during the
design and manufacturing processes and such defects could result in the
need for repairs. For this reason, Ford provides the New Vehicle Limited
Warranty in order to remedy any such defects that result in vehicle part
malfunction or failure during the warranty period.
The remedy under this written warranty, and any implied warranty, is
limited to repair, replacement, or adjustment of defective parts. This
exclusive remedy shall not be deemed to have failed its essential purpose
so long as Ford, through its authorized dealers, is willing and able to
repair, replace, or adjust defective parts in the prescribed manner. Ford’s
liability, if any, shall in no event exceed the cost of correcting
manufacturing defects as herein provided and upon expiration of this
warranty, any such liability shall terminate.
Conditions that are not covered by the New Vehicle Limited Warranty are
described on pages 11-14. When making warranty repairs on your vehicle,
the dealer will use Ford or Motorcraft parts or remanufactured or other parts
that are authorized by Ford, at the discretion of Ford or the dealership.
Nothing in this warranty should be construed as requiring defective parts
to be replaced with parts of a different type or design than the original
part, so long as the vehicle functions properly with the replacement part.
Moreover, Ford and its authorized dealers are entitled to a reasonable
time and a reasonable number of attempts within which to diagnose and
repair any defect covered by this warranty.
8
In certain instances, Ford may authorize repairs at other than Lincoln or
Ford dealer facilities.
Two separate warranties apply to tires on your new vehicle. The New
Vehicle Limited Warranty covers tire defects in factory supplied material
or workmanship for 100% of labor costs and on a pro rata adjustment
basis for parts. (See the reimbursement schedule below).
For vehicles within the New Vehicle Limited Warranty time in service
and mileage coverage period, defective tires will be replaced on a pro
rata adjustment basis according to the following mileage-based
Reimbursement Schedule:
MILES DRIVEN
1-12,000
12,001-24,000
24,001-36,000
36,001-50,000
PERCENT OF PARTS COVERED BY FORD
100%
60%
30%
15%
The tire manufacturer also provides you with a separate tire warranty that
may extend beyond the New Vehicle Limited Warranty coverage. You will
find the manufacturer’s tire warranty with the owner literature supplied
with your vehicle. You have the option of having a tire warranty repair
performed by the tire manufacturer’s authorized service center. If you go to
a tire service center for a repair covered by the New Vehicle Limited
Warranty, you may be charged a prorated amount for wear or other
charges. If so, you should present your paid invoice detailing the nature of
the charges to any Lincoln or Ford dealership for refund consideration.
When making warranty repairs on your vehicle, the dealer will use Ford or
Motorcraft parts or remanufactured or other parts that are authorized by
Ford. In certain instances, Ford may authorize repairs at other than
Lincoln or Ford dealer facilities. Tire replacements under warranty will be
made with the same brand and model as originally equipped with the
vehicle unless the same brand and model is no longer available, in which
case a tire of the same brand, size, load, speed and tread type will be used.
In some circumstances, Ford may authorize another brand and/or model to
substitute for the original brand and model, even if still available.
Normal tire wear or damage is not reimbursable. See page 13 for details
of what is not covered.
9
Extended warranty coverage periods are available for certain
vehicle parts and conditions. Specifically,
(1) Your vehicle’s Powertrain components are covered for six years or
70,000 miles, whichever occurs first. The extended coverage applies to the
Engine: all internal lubricated parts, cylinder block, cylinder heads,
electrical fuel pump, powertrain control module, engine mounts, flywheel,
injection pump, manifold (exhaust and intake), manifold bolts, oil pan, oil
pump, seals and gaskets, engine thermostat, engine thermostat housing,
timing chain cover, timing chain (gears or belt), turbocharger/supercharger
unit, valve covers, water pump; Transmission: all internal parts, clutch
cover, seals and gaskets, torque converter, transfer case (including all
internal parts), transmission case, transmission mounts; Front-Wheel
Drive: axle shafts, front bearings, seals and gaskets, universal and
constant velocity joints; Rear-Wheel Drive: axle shafts, bearings (front
and rear), center support bearing, drive axle housing (including all
internal parts), drive shaft, retainers, supports, seals and gaskets, universal
and constant velocity joints. Four-wheel/All-Wheel Drive: axle shafts,
bearings (front and rear), center support bearing, drive shafts, final drive
housing (including all internal parts), hubs-automatic front locking
(four-wheel drive), locking rings (four-wheel drive), seals and gaskets,
universal and constant velocity joints.
(2) Your vehicle’s safety belts and air bag Supplemental Restraint (SRS)
are covered for an extended Safety Restraint Coverage Period, which
lasts for five years or 60,000 miles, whichever occurs first.
(3) Your vehicle’s body sheet metal panels are covered for an extended
Corrosion Coverage Period, which lasts for five years, regardless of miles
driven. The extended warranty coverage only applies if a body sheet
metal panel becomes perforated due to corrosion during normal use due
to a manufacturing defect in factory-supplied materials or factory
workmanship. If aluminum body panels have corrosion or rust damage,
and the damage is not the result of abnormal usage, vehicle accident,
customer actions and/or extreme environmental conditions, the corrosion
or rust damage repairs are covered for 5 years, unlimited miles. For
damage caused by airborne material (environmental fallout) where there
is no factory-related defect involved and therefore no warranty − our
policy is to provide free repair of paint damage due to the airborne
material for 12 months or 12,000 miles, whichever occurs first.
10
WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
• accidents, collision or objects striking the vehicle (including driving
through a car wash)
• theft, vandalism, or riot
• fire or explosion
• using contaminated or improper fuel/fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into
the engine
• misuse of the vehicle, such a driving over curbs, overloading, racing or
using the vehicle as a permanent stationary power source
Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage caused by:
• alterations or modifications of the vehicle, including the body, chassis,
electronics or their components, after the vehicle leaves the control of
Ford Motor Company
• tampering with the vehicle, tampering with the emissions systems or
with the other parts that affect these systems (for example, but not
limited to exhaust and intake systems)
• the installation or use of a non-Ford Motor Company part or software
(other than a certified emissions part or software) or any part or
software (Ford or non-Ford) designed for off-road use only installed
after the vehicle leaves the control of Ford Motor Company, if the
installed part fails or causes a Ford part to fail. Examples include, but
are not limited to lift kits, oversized tires, roll bars, cellular phones,
alarm systems, automatic starting systems and performance-enhancing
powertrain components or software and performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain non-Ford
Motor Company software. Ford is not responsible for the functionality
of such software. Ford may disallow, discontinue or modify your ability
to use such software at any time without prior notification or incurring
any warranty or other obligation. Non-Ford Motor Company software
may be governed by End User License Agreement or warranty
provided by the software provider. For Ford Motor Company software
see End User License Agreement found in the Owner Manual.
11
Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the elements.
You, as the owner, are responsible for these items. Some examples are:
• dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightening, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass)
• windshield stress cracks. However, limited coverage on windshield
stress cracks will be provided for the first 12 months or 12,000 miles
(which ever occurs first), even though caused by use and/or exposure
to the elements.
Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items.
See your Owner’s Manual. Some examples of maintenance and normal
wear are:
• oil changes
• clutch linings
• oils, lubricants, other fluids
• wiper blades*
• oil/air filters
• wheel alignments and tire
balancing*
• tire rotation/inflation
• brake pad/lining*
• cleaning/polishing
* Ford will replace or adjust certain maintenance items when necessary,
free of charge during a limited period:
• Wiper blade replacements will be provided during the first six months
in service, regardless of miles driven
12
• Wheel alignments and tire balancing will be provided during the first
12 months or 12,000 miles in service, whichever occurs first.
• Brake pad/lining replacements will be provided during the first
12 months or 18,000 miles in service, whichever occurs first.
Tire Wear or Damage
The New Vehicle Limited Warranty does not cover normal wear or worn
out tires. Tires will not be replaced (unless required by a warranty
repair) for wear or damage including:
• tire damage from road hazard such as cuts, snags, bruises, bulges,
puncture, and impact breaks
• tire damage due to under or over inflation, tire chain use, racing,
spinning (as when stuck in snow or mud), improper mounting or
dismounting, or tire repair
SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty
does not cover repairs under certain conditions, such as failure to
provide proper installation environment. The New Vehicle Limited
Warranty does not cover repairs for certain damage or loss, such as:
• Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:
• system updates to Ford Motor Company software
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• Damage caused by:
• abnormal use such as insertion of foreign objects, fluid spillage
• unauthorized modification to alter functionality or capability
• computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
• installation of unauthorized software, peripherals and attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and
modification
• the defective function or obsolescence of your cellular phone or digital
media device (for example, inadequate signal reception by the
external antenna, viruses or other software problems)
13
Other Items or Conditions Not Covered
The New Vehicle Limited Warranty does not cover:
• vehicles that have had the odometer disconnected, altered, or
inoperative for an extended period of time with the result that the
actual mileage cannot be determined
• vehicles that have ever been labeled or branded as “dismantled“,
“fire“, “flood“, “junk“, “rebuilt“, “reconstructed“, or “salvaged“; this will
void the New Vehicle Limited Warranty
• vehicles that have been determined to be a ⬙total loss⬙ by an insurance
company; this will void the New Vehicle Limited Warranty
• Aftermarket parts or components, sometimes installed by Ford Motor
Company or an authorized dealership, may not be covered by the New
Vehicle Limited Warranty. Any damage caused to Ford components
due to the failure of aftermarket parts (other than a certified
emissions part) is not covered.
• converted MKT Town Car (Limousine/Hearse) that are not equipped
with the proper Builder’s Package, is extended beyond its limitations,
or its Gross Vehicle Weight Rating (GVWR) is extended beyond its
limitations. See important information about MKT Town Car
conversions on page 32.
• any other Lincoln vehicles that are converted to limousines or hearse.
This will void the New Vehicle Limited Warranty. See important
information about Lincoln Limousine/Hearse Conversions on page 32.
14
4. In addition ...
ROADSIDE SERVICE ASSISTANCE (UNITED STATES,
PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Contact Roadside Assistance at 800-521-4140 anytime, 24 hours a day,
365 days a year. As part of the Lincoln Pledge, you will receive 24/7
Roadside Assistance nationwide (including Canada), that begins from the
warranty start date and lasts the life of the vehicle for the original owner
only. Subsequent owners are eligible for an extended powertrain
warranty coverage period of six years or 70,000 miles whichever occurs
first.
Roadside assistance Services Include
• Towing: Lincoln eligible vehicles will be towed to the client’s selling or
preferred dealer within 100 miles of the disablement location or to the
nearest Lincoln dealer. If you request to be towed to a selling or
preferred dealer that is more than 100 miles from the disablement
location, you shall be responsible for any mileage costs in excess of
100 miles.
• Flat tire change: Replacement of a flat tire with a usable spare
available in your vehicle.
• Battery jump start
• Lock-out assistance: if you lose your key or intelligent transmitter,
key replacement is your responsibility.
• Fuel delivery: 2 gallons of gasoline, limited to two, no-charge
occurrences within a 12-month period.
• Winch out services: includes pulling a vehicle within 100 feet of a
paved or county-maintained road. No recoveries.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time.
15
5. Federal requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows your warranty coverage under two emissions warranties
that Ford Motor Company provides, in compliance with Federal
requirements. The warranties are:
• Emissions Defects Warranty
• Emissions Performance Warranty
For full details on emissions control coverage, see:
➡ Emissions Defect Warranty (page 16)
➡ Emissions Performance Warranty (pages 18-18)
➡ What is Covered? (pages 19-20)
➡ What is Not Covered? (page 20)
16
Emissions Defect Warranty Coverage
During the warranty coverage period, Ford Motor Company warrants that:
• your vehicle is designed, built, and equipped to meet - at the time it is
sold - the emissions regulations of the U.S. Environmental Protection
Agency (EPA).
• your vehicle is free from emissions-related defects in factory-supplied
materials or workmanship, which are defects that could prevent the
vehicle or engine from conforming with applicable EPA regulations.
• you will not be charged for diagnosis, repair, replacement, or
adjustment of parts containing an emissions-related defect. Applicable
parts are listed under What is Covered? on pages 19-20.
The warranty coverage period for:
• Passenger cars, light duty trucks (applies to vehicles up to 8,500
pounds GVWR)
— 8 years or 80,000 miles (whichever occurs first) for catalytic
converters, electronic emissions control unit, and onboard
emissions diagnostic devices.
— 4 years or 50,000 miles (whichever occurs first) for all other
covered parts.
• Heavy duty vehicles (applies to trucks over 8,500 pounds GVWR up to
14,000 pounds GVWR)
— 5 years or 50,000 miles (whichever occurs first) for all covered
parts.
See WHAT IS COVERED for list of covered parts.
17
Emissions Performance Warranty Coverage
Under Emissions Performance Warranty Coverage, Ford Motor Company
will repair, replace, or adjust - with no charge for labor, diagnosis, or
parts - any emissions control device or system, if you meet all of the
following conditions:
• You have maintained and operated your vehicle according to the
instructions on proper care in the Owner’s Manual and this booklet.
• Your vehicle fails to conform, during the warranty coverage period, to
the applicable national EPA standards, as determined by an EPA
approved inspection and maintenance program.
• You are subject to a penalty or sanction under local, state, or federal
law because your vehicle has failed to conform to the emissions
standards. (A penalty or sanction can include being denied the right
to use your vehicle.)
• Your vehicle has not been tampered with, misused, or abused.
The warranty coverage period for:
• Passenger cars, light duty trucks (applies to vehicles up to 8,500
pounds GVWR)
— 8 years or 80,000 miles (whichever occurs first) for catalytic
converter, electronic emissions control unit, and onboard emissions
diagnostic devices.
— 2 years or 24,000 miles (whichever occurs first) for all other
covered parts.
• Heavy duty vehicles (applies to trucks over 8,500 pounds up to 14,000
pounds GVWR)
— 5 years or 50,000 miles (whichever occurs first) for all covered
parts.
See WHAT IS COVERED for list of covered parts.
Note that the warranty period begins on the Warranty Start Date as
specified on page 2 of this booklet.
18
WHAT IS COVERED?
For your vehicle if these parts contain an emissions-related defect, they
are covered by both the Emissions Defect Warranty and the Emissions
Performance Warranty.
• Air Flow Sensor
• Idle Air Control (IAC) Valve
• Air/Fuel Feedback Control
• Ignition Coil and/or Control
System and Sensors
Module
• Air Induction System
• Intake Manifold
• Catalytic Converter
• Intercooler Assembly - Engine
Charger
• Powertrain Control Module
• Malfunction Indicator Lamp
(PCM)*
(MIL)/On-Board Diagnostic
• Electronic Engine Control
(OBD) System
Sensors and Switches
• PCV System and Oil Filler Cap
• Evaporative Emissions Control
• Secondary Air Injection System
System
• Spark Control Components
• Exhaust Gas Recirculation
(EGR) System
• Spark Plugs and Ignition Wires
• Exhaust Manifold
• Thermostat
• Exhaust Pipe (Manifold to
• Throttle Body Assembly (MFI)
Catalyst)
• Transmission Control Module
• Fuel Filler Cap and Neck
(TCM) and Solenoids
Restrictor
• Turbocharger Assembly
• Fuel Injection System
• Vacuum Distribution System
• Fuel Injector Supply Manifold
• Fuel Tank
• Fuel Tank Pressure Control
Valve
* Includes hardware and emissions related software changes only
19
Important information about List of Parts
There may be additional coverage for these parts through the Bumper to
Bumper, or Powertrain limited warranties. In any case, the warranty with
the broadest coverage applies.
Also covered by the two emissions warranties are all emissions-related
bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors,
fuel lines, sensors and wiring harnesses that are used with components
on the list of parts, above.
Concerning parts that should be replaced on a certain recommended
maintenance schedule: These parts remain under warranty until : (a) the
first replacement time that is specified in your Owner’s Manual; or (b)
the time or mileage limits of the Federal Defect and Performance
Warranties (whichever occurs first).
Your Lincoln dealer maintains a complete list of parts covered by
emissions warranties. For more details about the specific parts covered
by the Emissions Defect Warranty, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage if your
vehicle or a part does not contain an emission-related defect or has
failed because of abuse, neglect, improper maintenance, unapproved
modifications, or any items included in What Is Not Covered? (pages
11-14).
ADDITIONAL EMISSIONS PERFORMANCE WARRANTY INFORMATION
If you need more information about getting service under the Federal
Emissions Performance Warranty, or if you want to report what you
believe to be violations of the terms of this warranty, you may contact:
Manager, Certification and Compliance Division
(6405J)
Warranty Claims
Environmental Protection Agency
Ariel Rios Building
1200 Pennsylvania Avenue, N.W.
Washington, D.C. 20460
20
6. California requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows the coverage Ford Motor Company provides for your
vehicle under the emissions control warranty in accordance with the
regulations of the California Air Resources Board. This coverage is in
addition to the Federal Emission warranties (page 18).
Vehicles Eligible for California Emission Warranty Coverage
California emission warranty coverage applies if your vehicle meets the
following two requirements:
• Your vehicle is registered in a state* that has adopted and is enforcing
California emission warranty regulations applicable for your vehicle at
the time of repair, and
• Your vehicle is certified for sale in California as indicated on the
vehicle emission control information label.
* Subject to change, the following states have adopted and are enforcing
California emission warranty regulations:
- Passenger Car & Light-duty Trucks (up to 8,500 pounds
GVWR) - California, Connecticut, Delaware, Maine, Maryland,
Massachusetts, New Jersey, New York, Oregon, Pennsylvania,
Rhode Island, Vermont and Washington.
21
- Medium-Duty Passenger Vehicles (up to 10,000 pounds GVWR
designed primarily for the transportation of persons. Excludes
incomplete trucks, trucks with a seating capacity either over
twelve persons total or over nine persons rearward of the driver’s
seat, or trucks with an open cargo area of at least six feet of
interior length): California, Connecticut, Delaware, Maine,
Maryland, Massachusetts, New York, Oregon, Rhode Island,
Vermont and Washington.
- Medium-Duty Vehicles (over 8,500 pounds GVWR up to 14,000
pounds GVWR) - California, Connecticut, Delaware, Maine,
Maryland, Massachusetts, New York, Oregon, Rhode Island, and
Vermont.
For full details about coverage under California requirements for
emissions control, see:
➡ Defects Warranties (page 22)
➡ Performance Warranty (page 22)
➡ What Is Covered? (pages 24-25)
➡ What Is Not Covered? (page 26)
EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES
Your Warranty Rights and Obligations
The California Air Resources Board and Ford Motor Company are
pleased to explain the emission control system warranty on your
2016-model vehicle. In California, new motor vehicles must be designed,
built, and equipped to meet the State’s stringent anti-smog standards.
Ford must warrant the emission control system on your vehicle for the
periods of time listed below, provided there has been no abuse, neglect
or improper maintenance of your vehicle.
Your emission control system may include parts such as the carburetor
or fuel injection system, the ignition system, catalytic converter, and
engine computer. Also included may be hoses, belts, connectors and
other emissions-related assemblies.
Where a warrantable condition exists, Ford Motor Company will repair
your vehicle at no cost to you, including diagnosis, parts and labor.
22
Manufacturer’s Warranty Coverage:
For Vehicles Eligible for California Emissions Warranty Coverage if Gross
Vehicle Weight Rating is 14,000 lbs. or less:
For 3 years or 50,000 miles (whichever first occurs):
1. If your vehicle fails a Smog Check inspection, all necessary repairs and
adjustments will be made by Ford to ensure that your Lincoln passes the
inspection. This is your emission control system PERFORMANCE
WARRANTY.
2. If any emissions-related part on your vehicle is defective, the part will
be repaired or replaced by Ford. This is your short-term emission control
system DEFECTS WARRANTY.
For 7 years or 70,000 miles (whichever first occurs):
If an emissions-related part listed in this booklet on page 25 with
coverage for 7 years or 70,000 miles is defective or if its failure causes
your vehicle to fail a Smog Check inspection, the part will be repaired or
replaced by Ford. This is your long-term emission control system
DEFECTS WARRANTY.
Owner’s Warranty Responsibilities:
As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your owner’s manual. Ford Motor
Company recommends that you retain all receipts covering maintenance
on your vehicle, but Ford cannot deny warranty coverage solely for the
lack of receipts or for your failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your vehicle to a Lincoln dealer as
soon as a problem exists. The warranty repairs should be completed in a
reasonable amount of time, not to exceed 30 days.
As the vehicle owner, you should also be aware that Ford Motor Company
may deny you warranty coverage if your vehicle or a part has failed due to
abuse, neglect, improper maintenance, or unapproved modifications.
23
If you have any questions regarding your warranty rights and responsibilities,
or if you want to report what you believe to be violations of the terms of this
warranty you may contact the Lincoln Client Relationship Center at
1-800-521-4140 or the California Air Resources Board at:
State of California Air Resources Board
Mobile Source Operations Division
9528 Telstar Avenue
El Monte, California 91731
WHAT IS COVERED?
If the parts on the following list contain a defect that affects emissions,
they are covered by defect warranties:
• Fuel Tank Pressure Control Valve
• Air Flow Sensor
• Idle Air Control (IAC) Valve
• Air/Fuel Feedback Control
System and Sensors
• Ignition Coil and/or Control
Module
• Air Induction System
• Intake Manifold
• Catalytic Converter
• Intercooler Assembly - Engine
• Powertrain Control Module
Charger
(PCM)*
• Malfunction Indicator Lamp
• Electronic Engine Control
(MIL)/On-Board Diagnostic
Sensors and Switches
(OBD) System
• Evaporative Emissions Control
• PCV System and Oil Filler Cap
System
• Secondary Air Injection System
• Exhaust Gas Recirculation
(EGR) System
• Spark Control Components
• Exhaust Manifold
• Spark Plugs and Ignition Wires
• Exhaust Pipe (Manifold to
• Thermostat
Catalyst)
• Throttle Body Assembly (MFI)
• Fuel Filler Cap and Neck
• Transmission Control Module
Restrictor
(TCM) and Solenoids
• Fuel Injection System
• Turbocharger Assembly
• Fuel Injector Supply Manifold
• Vacuum Distribution System
• Fuel Tank
* Includes hardware and emissions related software changes only
24
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
3.7L MKX
X
X
3.7L MKZ
X
X
3.5L Navigator
2.7L MKX
X
X
X
2.3L MKC
2.0L MKC
Part Name
Catalytic Converter
Cam Timing Assembly
Engine Variable Camshaft Timing Solenoid
Variable Camshaft Timing Assembly
Turbocharger
Transmission Solenoid Assembly
Fuel Tank
Fuel Tank Sender and Outlet Tube Gasket
Fuel Supply Manifold Assembly
Fuel Tank Sender
Fuel Delivery Module
Fuel Pump to Fuel Rail Tube
Fuel Pump Assembly
Turbocharger Control Solenoid
Fuel Pump Retaining Lock Ring
Exhaust Manifold
Exhaust Manifold Gasket
EGR Cooler Bypass Control Solenoid
Exhaust Adapter
Injection Pressure Sensor
Instrument Cluster (1)
Powertrain Control Wiring Harness (2)
Powertrain Control Module (PCM)/ Electronic Engine Control Unit (ECU)
Main Body Wiring Harness (2)
Dash Panel & Headlamp Junction Wiring Assembly (2)
Main Wiring Assembly (2)
Rear Lamp Wiring Assembly (2)
Fuel Sender Wiring Assembly (2)
Main Jumper Wiring Assembly (2)
2.0L MKZ
COVERAGE FOR 2016 MODEL VEHICLES
(GVWR OF 14,000 LBS. OR LESS)
UNDER LONG TERM DEFECTS WARRANTY
(Coverage for up to 7 years/70,000 miles, whichever first occurs)
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only
(2) for MIL illumination only
25
Important Information about List of Parts
There may be additional coverages for these parts through the Bumper
to Bumper or Powertain limited warranties. In any case, the warranty
with the broadest coverage applies.
Also covered by this warranty are all emissions-related bulbs, hoses,
clamps, brackets, tubes, gaskets, seals, belts, connectors, fuel lines, and
wiring harnesses that are used with components on the List of Parts.
Concerning parts that should be replaced on a certain maintenance
schedule: these parts remain under warranty until the first required
replacement time that is specified in your Owner’s Manual.
NOTE: If the diagnosis does not reveal a defect, the Defects Warranty
does not apply.
Your Lincoln or Ford dealer maintains a complete list of covered parts.
For more details about the specific parts that are covered by the Defects
Warranty, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage if your
vehicle or a part does not contain a defect that affects emissions or has
failed because of abuse, neglect, improper maintenance, unapproved
modifications, or any items included in What Is Not Covered?
(pages 11-14).
26
7. Additional information about your emissions warranty
coverage, under Federal and California requirements
HOW DO I GET WARRANTY SERVICE?
To get service under your emission warranties, take your vehicle to any
Lincoln dealer as soon as possible after illumination of the Malfunction
Indicator Light or it has failed an EPA-approved test or a California Smog
Check inspection. Be sure to show the dealer the document that says
your vehicle has failed the test.
Your dealer will determine whether the repair is covered by the warranty. If
the dealer has a question about Emissions Performance Warranty coverage,
it will forward the question to Ford Motor Company, which must make a
final decision within 30 days after you bring your vehicle in for repair. (The
decision will be made within a shorter time if state, local, or federal law
requires you to have the vehicle repaired more quickly in order to avoid
additional penalties.) The deadline for a determination about Emissions
Performance Warranty Coverage does not need to be met if you request a
delay, agree to a delay in writing, or if the delay is caused by an event for
which neither Ford Motor Company nor your dealer is responsible.
If a question about Emissions Performance Warranty coverage is referred
to Ford Motor Company, you will be notified by Ford Motor Company in
writing if your claim for warranty coverage is denied. The notice will
explain the basis for denying your claim. If you fail to receive this notice
within a timely manner, as determined above, Ford Motor Company will
perform the warranty repair for you free of charge.
You will be notified by Ford Motor Company in writing if your claim for
warranty coverage is denied. The notice will explain the basis for
denying your claim. If you fail to receive this notice, Ford Motor
Company will perform the warranty repair for you free of charge.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency warrantable repair and a Lincoln or
Ford dealer is not available, or if a Lincoln or Ford dealer cannot
perform warrantable repair(s) within 30 days of you bringing your
vehicle to the dealer, repairs may be performed at any service
establishment or by you using Ford equivalent replacement parts.
Ford Motor Company will reimburse you for the cost of these warranty
repairs including diagnosis, if you take the part(s) that are replaced and the
27
repair receipt(s) to a Lincoln or Ford dealer. The reimbursement shall not
exceed Ford’s suggested retail price for the warranted parts that are
replaced and labor charges based on Ford’s recommended time allowance
for the warranty repair and the geographically appropriate hourly rate.
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty work
done on your vehicle, you may choose to use non-Ford parts.
If you decide to use non-Ford parts, be sure they are equivalent to Ford
parts in performance, quality, and durability. If you use replacement
parts that are not equivalent to Ford parts, your vehicle’s emissions
control systems may not work as effectively, and you may jeopardize
your emissions warranty coverage.
For vehicles within the warranty period, Ford Motor Company will repair at
no cost to the owner, under the Federal Emissions Warranty, covered
emission failures caused by properly installed Ford parts or non-Ford parts
that have been “certified” by the U.S. Environmental Protection Agency
(EPA). Ford is not responsible for the cost of repairing any emission failures
caused by non-Ford parts that have not been ‘‘certified’’ by the EPA.
The maintenance, replacement, or repair of emissions control
devices or systems can be performed by any automotive repair
establishment or individual using Ford replacement parts or
EPA-certified parts without voiding your Federal Warranty
coverage for future repairs during the warranty period.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford Motor Company may
have the right to deny you warranty coverage.
To have repairs made under this warranty, you may have to show that
you have followed Ford’s instructions on properly maintaining and using
your vehicle. You will find these instructions in your Owner’s Manual.
Be sure to save your service receipts and to keep accurate records of all
maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter, see
Customer Assistance, on the front page of this booklet, and Better
Business Bureau (BBB) AUTO LINE Program (page 30).
28
8. Lincoln Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new Lincoln vehicle by purchasing
a Lincoln Extended Service Plan (Lincoln ESP). Lincoln ESP service
contracts are backed by Ford Motor Company or subsidiaries of Ford
Motor Company (examples are but not limited to: Ford Motor Service
Company or the American Road Insurance Company). Lincoln ESP plans
provide up to 8 years and 125,000 miles of coverage.
They provide:
• benefits during the warranty period, depending on the plan you
purchase can be: reimbursement for a rental vehicle, protecting
against tire and wheel road hazard damage, coverage for certain
maintenance and wear items, lost key replacement, other plans are
available;
• protection against covered repair after your Bumper-to-Bumper
Warranty expires.
You may purchase Lincoln ESP from any Lincoln dealer or see our
website at Owner.Lincoln.com. There are several Lincoln ESP plans
available in various time, distance and deductible combinations. Each
plan is tailored to fit your own driving needs, including reimbursement
for towing and rental.
When you purchase Lincoln ESP, you receive peace-of-mind protection
throughout the United States, Canada and Mexico, provided by a
network of Lincoln or Ford dealers.
NOTE: Repairs performed outside the United States, Canada, Mexico,
Guam or Puerto Rico are not eligible for Lincoln ESP coverage.
This information is subject to change. Ask your dealer for complete
details about Lincoln ESP coverage.
29
9. The Better Business Bureau (BBB) AUTO LINE
Program (U.S. Only)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of the Customer Assistance section,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts - mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to completed, signed, and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the
Lincoln Client Relationship Center at 1-800-521-4140.
NOTE: Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
30
10. State warranty enforcement laws
These state laws - sometimes called “lemon laws” - allow owners to
receive a replacement vehicle or a refund of the purchase price, under
certain circumstances. The laws vary from state to state.
To the extent your state law allows, Ford Motor Company requires that
you first send us a written notification of any defects or non-conformities
that you have experienced with your vehicle. (This will give us the
opportunity to make any needed repairs before you pursue the remedies
provided by your state’s law.)
In other states, where not specifically required by state law, Ford Motor
Company requests that you give us the written notice.
Send your written notification to:
Ford Motor Company
Lincoln Client Relationship Center
P.O. Box 6248
Dearborn, MI 48121
31
11. Important information about Lincoln
Limousine/Hearse conversions
Ford Motor Company authorizes only Lincoln Qualified Vehicle Modifiers
(QVM’s) to perform MKT Town Car Limousine/Hearse conversions. To
obtain a list of QVM’s, visit our website at: www.fleet.ford.com/limo or
call 1-800-34-FLEET.
MKT Town Car
MKT Town Car (Limousine/Hearse) are suitable for conversions only if
equipped with the proper Builder’s Package. The wheelbase on the MKT
Town Car Limousine may NOT be extended beyond 120⬙. The Hearse
may NOT be extended beyond 44⬙ or in a manner that results in a Gross
Vehicle Weight Rating (GVWR) exceeding 7,950 on the Limousine and
7,450 on the Hearse. If a MKT Town Car Limousine or Hearse is NOT
equipped with the Builder’s Package, is extended beyond its limitations
or its GVWR exceeds the weight limitations, then the New Vehicle
Limited Warranty is voided. Any Lincoln Extended Service Plan (ESP)
contract is voided, applicable Emissions Warranties may also be voided,
and the vehicle modifier may be considered the vehicle ⬙manufacturer⬙
for Emissions Warranty coverage purposes (including responsibilities for
emissions, warranty, recall, and in-use compliance). Any other Lincoln
vehicle converted to a Limousine and Hearse will VOID the New Vehicle
Limited Warranty.
32
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