Canon | CanoScan FB 630UI | Product guide | Canon CanoScan FB 630UI Product guide

Canon Color Image Scanner
CanoScan FB630U/FB636U
Product
Product
Guide
Guide
How to Make Best Use of the Manuals
When you
open the box
e
Printed Manual
Getting Started
Read
Safety
Precautions in the
Product Guide first.
Describes operating procedure from set up and
software installation to scanning and confirmation
of operation. Please read before using the scanner
for the first time.
Electronic Manual
uid
G
his
CanoScan FB630U/FB636U
T
Electronic Manual CanoScan FB630U/FB636U
Product Guide
Detailed information on the scanner and
the CD-ROM.
Electronic Manual
ScanGear CS-U 5.3
Detailed information on how to use ScanGear
CS-U 5.3.
Electronic Manual
ScanGear Toolbox CS 2.1
Detailed information on how to use Plug-in
Module CS-U 3.3.
Electronic Manual
User's Guide
CanoScan Toolbox CS 1.2
User's Guide
Detailed information on how to use ScanGear
Toolbox CS 2.1.
Electronic Manuals
Plug-in Module CS-U 3.3
User's Guide
User's Guide
Detailed information on how to use CanoScan
Toolbox CS 1.2.
Manual for Each
Application Software
Tells you how to use Ulead Photo Express 2.0 SE, Caere
OmniPage Limited Edition and Adobe PhotoDeluxe 2.0.
2
How to Use the Product Guide
This guide provides in-depth information on individual topics related to the CanoScan FB630U/FB636U
color image scanner and the accompanying software CD-ROM. If you haven’t already read the [Getting
Started] guide, we recommend that you follow its suggestions first before consulting this guide.
Organization of the Product Guide
The guide deals with scanner and software topics that could not be covered in the Getting
Started Guide. Each topic is intended to be read as a separate unit. You need only read
the topics that apply. This guide is divided into 3 sections.
Chapter 1 How to Use the Scanner
How to connect it to the computer and how to position documents for scanning.
Chapter 2 How to Use the CanoScan Setup Utility CD-ROM
How to use the software CD-ROM and the electronic manuals.
Appendices
Troubleshooting tips, care and maintenance.
• References to Windows in this guide refer to Windows® 98.
3
Conventions Used in this Guide
Important information in this guide is indicated by the following symbols.
WARNING • This symbol indicates precautions that must be taken when operating the equipment.
Ensure that you read all warnings.
NOTE
• This symbol indicates supplementary operating procedures and other useful information.
Use of a shielded cable is necessary to comply with technical requirements of EMC Directive.
Disclaimer
1. While every effort has been made to ensure that the information contained in this guide is accurate and complete, no
liability can be accepted for any errors or omissions. We respectfully request that you notify the nearest Canon Customer
Support Help Desk if you have any questions or suggestions about this guide. Canon Inc. reserves the right to change the
specifications of the hardware and software described herein at any time without prior notice.
2. No part of this guide may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language in any form, by any means, without the prior written permission of Canon Inc.
3. Canon Inc. makes no warranties for damages resulting from corrupted or lost data due to a mistaken operation or
malfunction of the software or equipment.
•
•
•
•
•
•
CanoScan is a trademark of Canon Inc.
Adobe, Adobe Acrobat and Adobe PhotoDeluxe are trademarks of Adobe Systems Incorporated.
Macintosh and Power Macintosh are trademarks of Apple Computer Inc.
Microsoft and Windows are registered trademarks of Microsoft Corporation in the U.S. and other countries.
OmniPage is a trademark of Caere Corp.
Other names and products not mentioned above may be trademarks or registered trademarks of their respective companies.
Copyright © 1999 Canon Inc. All rights reserved.
4
Table of Contents
How to Make Best Use of the Manuals ......................................................................... 2
How to Use the Product Guide ...................................................................................... 3
Organization of the Product Guide ........................................................................... 3
Conventions Used in this Guide .................................................................................. 4
Features of the CanoScan FB630U/FB636U ................................................................... 7
Safety Precautions ................................................................................................... 9
Setup and Use ............................................................................................................... 12
Components Guide ....................................................................................................... 15
Chapter 1
How to Use the Scanner
17
Connecting to the Computer .......................................................................................
About the USB Interface ..............................................................................................
Positioning the Documents ..........................................................................................
Transporting the Scanner .............................................................................................
Chapter 2
How to Use the CanoScan Setup Utility CD-ROM
18
20
21
23
25
How to Use the CanoScan Setup Utility CD-ROM ......................................................
Start the CanoScan Setup Utility ..............................................................................
Starting the CanoScan Setup Utility for Windows ..................................................
Starting the CanoScan Setup Utility for Macintosh ................................................
About the Menu Window .........................................................................................
26
26
27
29
31
5
View the Electronic Manuals .......................................................................................
What is an Electronic Manual? .................................................................................
Contents of the Electronic Manuals for Windows ..................................................
Contents of the Electronic Manuals for Macintosh.................................................
Reader Software for the Electronic Manuals ..........................................................
Viewing Electronic Manuals .....................................................................................
Using the Electronic Manuals ...................................................................................
Displaying the CD-ROM Contents Windows ................................................................
Troubleshooting ...........................................................................................................
Exiting the CanoScan Setup Utility ..............................................................................
Appendices
33
33
33
34
35
36
38
43
45
46
47
Troubleshooting ...........................................................................................................
Problems with the Initial Connection of the Scanner to a USB Port ......................
Problems with Software Installation ........................................................................
Problems Starting Software Programs .....................................................................
Problems with the Scanner .......................................................................................
Problems with Scanning............................................................................................
Other questions .........................................................................................................
Care and Maintenance .................................................................................................
Major Specifications .....................................................................................................
Index ..............................................................................................................................
Customer Support Help Desks .....................................................................................
48
49
50
51
53
54
56
58
60
61
63
6
Features of the CanoScan FB630U/FB636U
This scanner is a flatbed color scanner with 600 dpi optical resolution incorporating the following features.
• Simple USB Connection, No AC Adapter Required
Scanner draws power via a single USB cable, dispensing with AC adapters. Connect or
disconnect the cable at will even while your computer is running (a process called hot
swapping). Absolutely no need for complex connection settings.
• Compact Footprint
Ultracompact body [256 x 372.5 x 39 millimeters (10.1 x 14.7 x 1.5 inches)] for an
A4/letter-size scanner. Weighing only 1.5 kilograms (3.3 pounds), this scanner is so
light that it can easily be placed or moved to suit your convenience.
• Standby Power and Energy-Saving Features
Consumes only 12.5 milliwatts at standby and only 2.5 watts at full operation. The
standby feature means the scanner is always ready to use.
• Fine Color Tones and High Resolution
Employs proprietary Canon LIDE scanning technology in an ultrahigh-sensitivity CIS
(Contact Image Sensor). Reading 12 bits (4096 Colors) per red, green and blue (RGB)
channel, the scanner offers 8-bit output that reproduces brilliant tones at high resolution.
• Convenient Start Button
The one-touch start button on the front of the scanner allows convenient use of the
accompanying software (ScanGear Toolbox CS 2.1 or CanoScan Toolbox CS 1.2).
7
WARNING • It is illegal to reproduce currency, bills, negotiable securities and other prohibited
documents. Reproduction of such items may be subject to criminal prosecution.
• It is illegal to reproduce legal certificates, licenses, travel tickets, and certain public and
private documents prohibited from reproduction. Reproduction of such items may be
subject to criminal prosecution.
• Please note that intellectual property protected by copyright may not be reproduced
without the express permission of the copyright holder except for personal or household
use under limited circumstances.
8
Safety Precautions
Please read and take the following precautions before using the equipment.
WARNING Indicates a warning concerning operations that may lead to death or injury to persons
if not performed correctly. In order to use the equipment safely, always pay attention
to these warnings.
CAUTION
Indicates a caution concerning operations that may lead to injury to persons or
damage to property if not performed correctly. In order to use the equipment safely,
always pay attention to these cautions.
About Locations
WARNING
• Do not place equipment near flammable liquids such as alcohol or thinners. If the
internal electrical parts come in contact with flammable liquids, fire or electric shocks
may result.
• Do not place the following objects on top of the equipment. If the internal electrical
parts come in contact with these objects, fire or electric shocks may result.
- metallic objects, such as necklaces
- containers with liquid, such as cups, vases and flower pots
If any of these objects or liquids enter the equipment, immediately unplug the USB cable
and contact your retailer or Canon Customer Support Help Desk.
9
CAUTION
• Do not place the equipment in the following areas. Fires or electric shocks may result.
- Areas with high humidity
- Areas subject to direct sunlight
- Areas with high temperatures
- Areas near flame sources
• Do not place on shaky stands, unstable surfaces or surfaces subject to frequent vibrations.
If the equipment falls, it may cause injuries.
• Do not place heavy objects on the equipment. Objects may fall and cause injuries.
About the Power Supply
WARNING
• Do not damage, mutilate or modify the USB cable. Do not place heavy objects on, pull or
excessively bend the USB cable. Damaged wires may cause fire or electric shocks.
• Do not twist or tie the USB cable together. It could cause fires or electric shocks.
• Always plug USB cable in all the way. If not plugged in completely, they may cause fires
or electric shocks.
General Handling Precautions
WARNING
• Do not take apart or modify the equipment. There are high voltage parts within that
could cause fire or electric shocks if exposed.
10
• If you hear unusual noises, see smoke, feel excessive heat or smell anything unusual,
immediately unplug the USB cable and contact your retailer or Canon Customer Support
Help Desk. Continued use may result in fires or electric shocks.
• Do not use flammable sprays near this equipment. Also do not spill water, liquids, or
flammable liquids on the equipment. If these fluids enter this equipment and contact
the electrical parts, fires or electric shock may result. If anything enters the equipment,
immediately unplug the USB cable and contact your retailer or Canon Customer Support
Help Desk.
• When cleaning the equipment, always unplug the USB cable. Otherwise you could cause
a fire or receive an electric shock.
• When cleaning the equipment, use a water-moistened cloth that is well wrung out.
Do not use flammable liquids such as alcohol, benzene or thinners. If a flammable liquid
enters the inner electrical parts, it may cause fires or electric shocks.
CAUTION
• Carefully close the document cover in order not to pinch your hands.
• Do not press heavily on the document cover. The document glass may break and injure
you.
• When not in use for extended periods, such as long weekends, unplug the USB cable for
safety.
• When transporting the equipment, be extremely careful. Dropping it could cause an
injury.
• Wait until the equipment has cooled before placing a cover over it. Otherwise it may
cause a fire.
• Do not use the supplied CD-ROM in regular CD players. It produces excessively loud
sound that may cause hearing damage.
11
Setup and Use
In order to use this scanner safely, please obey the following warnings at all times.
• Please use in an area where the following temperature and humidity conditions can be met.
Surrounding temperature: 5 degrees - 35 degrees C (41 degrees - 95 degrees F)
Surrounding humidity:
10% - 90% RH (without condensations)
• Please use where the electrical conditions (normal home outlets) can be met in your
country.
• Make certain there is plenty of clear space around the scanner.
(Below is a diagram looking straight down on the scanner)
Approx. 20 cm
(8 in)
Approx. 10 cm
(4 in)
Approx. 10 cm
(4 in)
12
• Set up the scanner so that the cable reach from the scanner to the electrical outlet.
• Do not set up in areas where there is an excessive fluctuation in temperature or
humidity. Also do not move the equipment from high humidity areas to low humidity
areas. Condensation may cause image errors. After moving from high humidity areas to
low humidity areas, leave the scanner enough time to gradually adapt to the new
conditions before use.
• Do not use the scanner in areas subject to direct sunlight. The humidity may rise inside
the equipment and cause damage or decrease image quality. If you have to use the
scanner in direct sunlight, make sure to use a thick curtain to block the light.
• Locations to Avoid
Uneven or stepped surfaces
High-temperature environments
13
Environments subject to shocks,
smoke, noxious fumes, water vapor or
dust
Environments in which the air is salty or
greasy
Locations near TVs or devices
generating strong magnetic fields
Locations subject to strong direct
sunlight
14
Components Guide
Scanning Unit
Core component of the scanner, comprising
the light source and sensing units (Usually
found at the front of the scanner)
Document Cover
Holds documents in place
Document Glass
Alignment Mark
Place documents here
Align document
edges here
Start Button
Starts the accompanying
software, ScanGear Toolbox CS
2.1 (Windows) or CanoScan
Toolbox CS 1.2 (Macintosh)
Lock Switch
Locks and unlocks
the scanning unit
WARNING • Do not tilt the scanner more than 90 degrees when checking or operating the lock.
• Do NOT connect the scanner to your computer until you have unlocked the carriage lock.
See “Unlocking the Scanning Unit” on page 5 in the Getting Started guide.
• Lock the scanning unit before transporting the scanner (p. 23).
15
USB Connector
USB interface cable connects here
NOTE
• This scanner draws its power via the USB cable. Accordingly, there is no power switch and
no other power cords or AC adapters to attach.
16
Chapter 1
How to Use the Scanner
Connecting to the Computer ......18
About the USB Interface .............20
Positioning the Documents ........21
Transporting the Scanner ...........23
17
Connecting to the Computer
Connect the scanner to your computer using the supplied USB interface cable. The USB interface allows
three basic configurations. The scanner can be connected directly to the USB connector on the
computer, directly to a USB hub that is connected to the computer, or to a throughput USB connector on
another device that supports the USB interface. The two configurations are shown below.
Configuration 1
Scanner Directly Connected to
Computer
Configuration 2
Scanner Directly Connected
to HUB
Use a USB hub when there are no
free USB ports on your computer for
connecting the scanner and other
USB devices. Use a self-powered USB
hub with a 500-milliampere (mA) bus
power supply.
Other USB Device
Self-Powered USB Hub
USB port expansion device (self-powered hubs
can power other USB devices)
18
NOTE
• Most USB-compatible computers have 2 USB ports. Other devices, such as keyboards, may
be equipped with an additional USB port. The scanner may be connected to any of these
ports.
WARNING • Please note that some USB hubs will only function correctly if they are directly connected
to a USB port on the computer.
• The CanoScan FB630U/FB636U draws its power via the USB cable. Accordingly, a self-powered
USB hub is required if you are using a hub and other USB devices are going to be connected
simultaneously with the scanner.
19
About the USB Interface
The USB (Universal Serial Bus) interface is a new standard for connecting peripheral devices to
computers. This interface can accommodate a wide array of devices, including scanners, keyboards,
joysticks, printers and modems. Up to 127 devices can be connected to one USB controller, providing
excellent expansibility. The interface is an improvement over previous popular interfaces for several
reasons. A USB port supports two-way communication at speeds faster than a parallel port (12 megabits
per second versus 1) or a serial port. It also supports ‘hot swapping,’ which is the ability to add or
remove devices without turning off the computer, an improvement over the SCSI interface that makes it
easy to share devices between computers. Moreover, it supports true ‘plug-and-play,’ eliminating the
need to set IRQ settings, set DIP switches or reconfigure the computer’s system each time a peripheral
device is added. Driver support is built into the latest versions of the System.
20
Positioning the Documents
Position documents for scanning on the document glass, using the alignment mark as a guide.
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Lift the document cover.
WARNING • Do NOT open the document cover forcefully. Rough handling may damage the document cover.
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Place the document.
Place the document face down on the document glass with its top edge at the front of the
scanner (the edge farthest away from the document cover hinge). Align the edges of the
document with the alignment mark.
Alignment Mark
Bottom Edge
of Document
Top Edge of
Document
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Close the document cover, being careful not to dislodge the document .
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WARNING • The maximum allowable size for scanning is 216 x 297 mm (8.5 x 11.69 inches), up to A4
or letter size.
• This scanner is equipped with an ultra-sensitive scanning unit. Opening the document
cover during scanning or improperly closing it may not produce proper results. When the
document cover cannot be closed because you are scanning thick documents, such as
books, cover the document glass with a dark cloth to prevent ambient light from
affecting the scan.
22
Transporting the Scanner
Always engage the lock before transporting the scanner.
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1.
Disconnect the USB cable from the computer.
2.
Confirm that the scanning unit is at the front of the scanner.
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If the scanning unit has not returned to the home position, ensure that there are no items
on the document glass (platen), close the document cover and then connect the USB cable
to the computer’s USB port. Check to see that the scanning unit has correctly returned to
the front of the scanner, then disconnect the USB cable from the computer.
Scanning Unit
Confirm that the scanning unit
is in this position
23
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Lock the scanning unit by pushing the lock switch toward the lock mark (
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Lock Switch
Lock Position
WARNING • Carrying or transporting the scanner without locking the scanning unit may damage it.
Be particularly careful to lock the scanning unit when transporting the scanner in a
vehicle.
24
Chapter 2
How to Use
the CanoScan Setup Utility CD-ROM
How to Use the CanoScan
Setup Utility CD-ROM .......................... 26
View the Electronic Manuals .................... 33
Displaying the CD-ROM Contents ............ 43
Troubleshooting ........................................ 45
Exiting the CanoScan Setup Utility .......... 46
25
How to Use the CanoScan Setup Utility CD-ROM
The CanoScan Setup Utility CD-ROM included in the scanner package contains software and electronic
manuals that will maximize your use of this scanner. This section explains how to use the CD-ROM.
WARNING • Please note that separate CD-ROMs are provided for the Windows and Macintosh versions
of the CanoScan Setup Utility. Ensure that you use the correct version for your computer.
Start the CanoScan Setup Utility
Windows: Click this button for the Windows platform
Windows
Macintosh: Click this button for the Macintosh platform
Macintosh
26
Windows
Starting the CanoScan Setup Utility for Windows
Language select window will display to select your language, then the following window
will automatically display.
Menu Window of the CanoScan
Setup Utility CD-ROM (Windows)
27
If Nothing Appears on the Screen
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1.
Double-click the [My Computer] icon on the Windows desktop.
2.
Double-click the [Canoscan] CD-ROM icon in the next window.
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Although a “(D:)” appears after the CD-ROM title in this example, indicating the name of
the drive, it may be labeled with a different letter on your system. This letter may be
ignored for the purposes of this procedure.
• The CanoScan Setup Utility menu window will display.
28
Macintosh
Starting the CanoScan Setup Utility for Macintosh
Language select window will display to select your language, then the following window
will automatically display.
Menu Window of the CanoScan
Setup Utility CD-ROM (Macintosh)
29
If Nothing Appears on the Screen
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1.
Double-click the [CanoScan FB630U/636U] CD-ROM icon.
2.
Double-click the [Setup] icon.
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• The CanoScan Setup Utility menu window will display.
30
About the Menu Window
The following items appear on the menu.
• Install/Uninstall Software (Windows)
• Install Software (Macintosh)
Click this to install the software onto your computer for operating the scanner. For
installation instructions, please read Installing the Software in the Getting Started guide
(p. 8). You can also uninstall (delete) the software with this option for windows.
• View the Electronic Manuals
Click this to read the electronic manuals contained on the CD-ROM (p. 33).
• Display the CD-ROM Contents (Windows)
Click this to read a directory of the files contained on the CD-ROM (p. 43). This item is
only applicable to the Windows platform.
• Troubleshooting
Click this to see suggestions for diagnosing and solving common problems with the
equipment and scanning process (p. 45).
• Exit
Exit the CanoScan Setup Utility (p. 46).
31
WARNING • Do not remove the CD-ROM from the drive while using the CanoScan Setup Utility unless
the program prompts you to do so.
• Before you remove the CD-ROM from the drive, click the [Exit] button on the menu
window to close the CanoScan Setup Utility. Windows users can also exit by clicking the
icon in the upper right corner of the window.
32
View the Electronic Manuals
You can view electronic manuals contained on the CanoScan Setup Utility CD-ROM.
What is an Electronic Manual?
Electronic manuals are provided in digital format for viewing on your computer monitor.
They offer a variety of features not possible with printed manuals, such as the ability to
jump to different topics with a single mouse click on a hyperlink, table of contents item or
index item. The manuals also support keyword search functions. You can, of course, also
print them out on your printer.
Contents of the Electronic Manuals for Windows
The following electronic manuals are included on the CanoScan Setup Utility CD-ROM.
Windows
• Product Guide (This document)
• ScanGear CS-U
ScanGear CS-U 5.3 operating manuals. For a detailed explanation of the operation of
ScanGear CS-U 5.3, please read this manual. (ScanGear CS-U 5.3 is hereafter refered to as
ScanGear CS-U.)
• ScanGear Toolbox CS
Operating manual for ScanGear Toolbox CS 2.1. For a detailed explanation of the
operation of ScanGear Toolbox CS 2.1, please read this manual. (ScanGear Toolbox CS
2.1 is hereafter refered to as ScanGear Toolbox CS.)
33
• Ulead Photo Express 2.0 SE
Operating manual for Ulead Photo Express 2.0 SE. For a detailed explanation of the
operation of Ulead Photo Express 2.0 SE, please read this manual.
• Caere OmniPage Limited Edition
Operating manual for Caere OmniPage Limited Edition. For a detailed explanation of
the operation of Caere OmniPage Limited Edition, please read this manual.
Contents of the Electronic Manuals for Macintosh
The following electronic manuals are included on the CanoScan Setup Utility CD-ROM.
Macintosh
• Product Guide (This Document)
• Plug-in Module CS-U
Operating manual for Plug-in Module CS-U 3.3. (Plug-in Module CS-U 3.3 is hereafter
refered to as Plug-in Module CS-U.)
• CanoScan Toolbox CS
Operating manual for CanoScan Toolbox CS 1.2. For a detailed explanation of the
operation of CanoScan Toolbox CS 1.2, please read this guide. (CanoScan Toolbox CS 1.2
is hereafter refered to as CanoScan Toolbox CS.)
• Adobe PhotoDeluxe 2.0
Operating manual for Adobe PhotoDeluxe 2.0. For a detailed explanation of the
operation of Adobe PhotoDeluxe 2.0, please read this guide.
34
Reader Software for the Electronic Manuals
The Adobe Acrobat Reader 3.0 program is required to view the electronic manuals.
It should already be installed in your computer. If not, please see Installing the Software in
the Getting Started guide (p. 8) for instructions.
NOTE
• Please read Guide to the Software (p. 44) in the Getting Started guide for a summary of
the software, including ScanGear CS-U, Ulead Photo Express 2.0 SE, Caere OmniPage
Limited Edition, Plug-in Module CS-U and Adobe PhotoDeluxe 2.0.
• Please read Trying Out the Scanner’s Start Button in the Getting Started guide for a
summary of ScanGear Toolbox CS and CanoScan Toolbox CS.
35
Viewing Electronic Manuals
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Click the [View the Electronic Manuals] button on the menu window.
The following window will display.
Windows
Macintosh
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Click the button of the manual you wish to view.
Adobe Acrobat Reader 3.0 will automatically start and display the manual.
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When you are finished reading the electronic manual, click the
icon at
the upper right of the Adobe Acrobat Reader 3.0 window. Then click on
the [Return to the previous menu] button.
For Macintosh, click on the [File] menu and select [Quit].
The CanoScan Setup Utility menu window will display.
37
Using the Electronic Manuals
Here is a simple explanation of how to read the electronic manuals.
The procedures are similar for both the Windows and Macintosh platforms.
Windows
Macintosh
38
Windows screens are shown in these examples.
• Changing Pages
Move a page ahead or back with these buttons.
Previous
Next
Manual Contents
• Bookmark Display
The bookmark display shows an overview area in which each topic and subtopic is
bookmarked. Click on a bookmark to jump directly to that topic.
Click this when bookmarks
do not display
Select bookmark display
with this button
Click the icon of the
topic you wish to see
39
• Zoom In/Out
Zoom a page in or out.
Click this icon to select the
zoom tool, then click the area
you wish to magnify. To zoom
out, press and hold the [Ctrl]
key then click inside the page.
The display will zoom out
(Macintosh: [option] key)
• Click a Page Reference to Jump to a Topic
Clicking on a page reference (hyperlink) takes you directly to that topic.
Clicking on a page reference
takes you directly to that topic
40
Clicking on an item in the table of contents or index also takes you directly to that topic.
Clicking on an item in the table
of contents or index also takes
you directly to that topic
• Jump to a Topic with a Keyword Search
Entering a keyword into the Find dialog takes you to the associated topic.
Click the [Tools] menu and
select [Find] to initiate a
search
Enter a keyword and click the [Find] button
41
• Exiting Adobe Acrobat Reader 3.0
Windows: Click the close box (
) to exit Adobe Acrobat Reader.
Macintosh: Click the [File] menu and select [Quit].
NOTE
• Some manuals may not contain bookmark references, or may not jump to the selected
topic when a page reference, table of contents item or index item is clicked.
• For more information on Adobe Acrobat Reader, click the [Help] menu in Adobe Acrobat
Reader and select [Reader Online Guide].
42
Displaying the CD-ROM Contents
Windows
You can view a list of the folders and files contained on the CanoScan Setup Utility CD-ROM.
This function is available only on the Windows platform.
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Click [Display the CD-ROM Contents] in the CanoScan Setup Utility menu.
The following window will display.
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Click a folder icon to view its contents.
The contents of the selected folder will display.
To close the window, click its close box (
) at the upper right.
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When you have finished viewing the folder contents, click [Return to the
previous menu].
The menu window will display.
43
For intermediate and advanced computer users, we have listed some important files that are included on
the CD-ROM. The information increases in detail from left to right. (F) denotes folders.
Readme_e
Lists updated information for the CD-ROM
Setup
The installer for the CanoScan Setup Utility
Bin (F)
Acroread (F)
Lists files for the CanoScan Setup Utility
English
Ar32e301
Setup
The installer for Ulead Photo Express 2.0 SE
Omnipage(F)
Disk 1 (F)
Setup
The installer for Caere OmniPage Limited Edition
Manual (F)
English (F)
Product
Product Guide electronic manual
Scangear
ScanGear CS-U electronic manual
Toolbox
ScanGear Toolbox CS electronic manual
Pe2
Ulead Photo Express 2.0 SE electronic manual
Omnipage
Caere OmniPage Limited Edition electronic manual
Readme
Lists updated information for ScanGear CS-U
Readme
Lists updated information for ScanGear Toolbox CS
Setup
Installer for ScanGear Toolbox CS
Photoex (F)
Scangr (F)
English
Toolbox (F)
English
Disk 1 (F)
The installer for Adobe Acrobat Reader 3.0
44
Troubleshooting
The troubleshooting facility is intended to assist you in diagnosing and solving common problems with
the equipment and scanning tasks.
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Click [Troubleshooting] in the CanoScan Setup Utility menu window.
The following window will display.
Windows
Macintosh
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Click the heading you wish to read. Click the
previous screen.
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button to return to the
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Click the [Return to the previous menu] button after you have finished
with [Troubleshooting].
The menu window will display.
45
Exiting the CanoScan Setup Utility
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Return to the menu window by pressing the [Return to the previous
menu] button from any other window.
2.
Click the [Exit] button.
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The menu window will close.
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Remove the CanoScan Setup Utility CD-ROM from the drive.
Handle the disk with care and store it in a safe place.
46
Appendices
Troubleshooting ......................... 48
Care and Maintenance ............... 58
Major Specifications ................... 60
Index ............................................ 61
Customer Support Help Desks ........ 63
47
Troubleshooting
Please read the suggestions below when scanning isn’t proceeding as expected or when you encounter a
problem operating the scanner. If the remedies suggested below do not solve your problem or your
problem is not listed, consult your Canon retailer or the nearest Canon Customer Support Help Desk
listed at the end of this manual.
NOTE
• When you contact a Customer Support Help Desk, our technicians need to know about
the computer connected to the scanner. Please take time now to fill in the System
Information of the Getting Started guide. Keep this information in a safe place for
future reference.
• For assistance with problems related to the installation and operation of the software,
please also refer to the Readme and Help files accompanying each program. These files
contain important information that may not be found in the manuals.
48
Problems with the Initial Connection of the Scanner to a USB Port
Scanner appears as an “Unknown Device” not a “CanoScan FB630U” (Windows)
Cause 1:
Solution:
Computer or computer operating system is incompatible with the scanner, or the
USB interface has not been enabled in the BIOS
The performance guarantee for this scanner and its software is limited to its
operation with computers running Windows 98 that are equipped with a built-in
USB port (includes Windows 98 upgraded from Windows 95). Computers running
Windows 95 with a USB port on an optional expansion card fall outside the limits
of the guarantee
Computers with operating systems that have been upgraded to Windows 98 may
have the USB interface setting set to Off in the system BIOS. You must change the
BIOS settings to enable the USB interface. Please refer to the manual that
accompanied your computer for these instructions
Cause 2:
Solution:
Incorrectly connected USB cable
An incorrect connection to a USB hub or another USB device will prevent the
scanner from working. Check the USB cables to ensure that they are correctly
attached
[...because it needs more power...] message is displayed (Macintosh)
Cause:
Solution 1:
Solution 2:
Scanner is connected to a keyboard or a throughput USB connector on another
device (scanner not supplied with an efficient 500 milliampere (mA) power)
Connect the scanner directly to the USB connector on the computer
Connect the scanner directly to a self-powered USB hub with a 500 milliampere
(mA) bus power supply
49
Nothing happens
Cause 1:
Solution:
Incorrectly connected USB cable
Check the USB cable to ensure that it is correctly attached (See Getting Started
guide)
Cause 2:
Solution:
For Windows: Scanner not supplied with an efficient 500 milliampere (mA) power
Connect the scanner directly to a self-powered USB hub with a 500 milliampere
(mA) bus power supply
Problems with Software Installation
Installation is unsuccessful
Cause 1:
Solution:
Insufficient memory to run the installer program
Close other software programs that are running and reinstall
Cause 2:
Solution:
Insufficient free hard disk space
Delete or transfer unnecessary files from the hard disk and reinstall. Refer to the
Getting Started guide, for the required hard disk space
Cause 3:
Solution:
For Macintosh: Plug-in Module CS-U is already installed
Empty trash and reinstall Plug-in Module CS-U
Installation does not seem to be working (Windows)
Solution:
Manually install the software by clicking the [Start] button, selecting [Run] and
typing one of the command lines below into the box. If your CD-ROM drive is
labeled other than [D:], substitute the appropriate letter, such as [E:] or [F:], in
the lines below
50
CanoScan Setup Utility for Windows CD-ROM includes:
To install ScanGear Toolbox CS 2.1: [D:\Toolbox\English\Disk1\Setup.exe]
To install Ulead Photo Express 2.0 SE: [D:\Photoex\Setup.exe]
To install Caere OmniPage Limited Edition: [D:\Omnipage\Disk1\Setup.exe]
To install Adobe Acrobat Reader 3.0: [D:\Acroread\English\Ar32e301.exe]
• You must restart the computer after Ulead Photo Express 2.0 SE installation is
complete
Also, when viewing the electronic manuals included in the CanoScan Setup Utility
for Windows CD-ROM, open the individual PDF files in the [D:\Manual] folders
Installation does not seem to be working (Macintosh)
Solution:
Please double-click the following icons, then install manually
CanoScan Setup Utility for Macintosh CD-ROM includes:
To install Plug-in Module CS-U 3.3: Canon Plug-in Module Installer
To install CanoScan Toolbox CS 1.2: CanoScan Toolbox Installer
To install Adobe PhotoDeluxe 2.0: PhotoDeluxe\English\Adobe PhotoDeluxeTM Installer
To install Adobe Acrobat Reader 3.0: Adobe Acrobat® Reader\English\Reader 3.01 Installer
• You must restart the computer after Plug-in Module CS-U installation is complete
To view the electronic manuals included on the CanoScan Setup Utility for
Macintosh CD-ROM, open the PDF files in the folders in the [Manual] folder
Problems Starting Software Programs
[TWAIN problem] message is displayed (Windows)
Cause:
Solution:
Scanner not detected because the USB interface cable is not correctly connected
to the computer or the scanner
Reconnect the USB interface cable to the scanner or the computer
(See Getting Started guide)
51
Problems starting ScanGear CS-U as a TWAIN driver from within another application (Windows)
Cause 1:
Solution:
Insufficient memory (RAM) available to start ScanGear CS-U
Close other programs and start ScanGear CS-U
Cause 2:
Solution:
ScanGear CS-U already running as a TWAIN driver within another application
Close the ScanGear CS-U already running as a TWAIN driver (See ScanGear CS-U
User’s guide electronic manual)
Cause 3:
Solution:
ScanGear CS-U is not installed
Install ScanGear CS-U (See Getting Started guide)
Cause 4:
Solution:
Application program is not TWAIN_32 compatible
Start ScanGear CS-U from within a TWAIN_32 compatible program
Cause 5:
Solution:
The scanner not selected
Select scanner following the directions included in the application manual
Problems starting Plug-in Module CS-U as a plug-in from within another program (Macintosh)
Cause 1:
Solution:
Insufficient memory to start Plug-in Module CS-U
Close programs other than the host program and start Plug-in Module CS-U
Cause 2:
Solution:
Plug-in Module CS-U is not installed
Install Plug-in Module CS-U (See Getting Started guide)
Cause 3:
Solution:
Plug-in Module CS-U is not installed in the program’s plug-in folder
Plug-in Module CS-U is a plug-in. If the other program does not have Plug-in
Module CS-U installed, it will not work. Install Plug-in Module CS-U
(See Getting Started guide)
52
Scanner is connected but the [Scanner not connected!] message is displayed (Macintosh)
Cause:
Solution:
Scanning unit locked
Unlock scanning unit by setting lock switch to unlocked position
Problems with the Scanner
Scanner not identified
Cause:
Solution:
Computer has not correctly recognized scanner
Use the following procedures to have the computer recognize the scanner
1. Click the Windows [Start] menu and select [Settings] and [Control Panel].
2. Look for an icon labeled [Scanners and Cameras]. Double-click it.
3. Confirm that "CanoScan FB630U/FB636U" appears in the list of installed
devices.
The computer will not detect the scanner correctly if the Scanners and Cameras
icon is missing or the respective "CanoScan FB630U/FB636U" item is missing from
the list. If either is missing, you must restart the installation from the beginning
(See Getting Started guide)
Scanner will not operate when connected to a USB hub
Cause:
Solution:
The scanner may not work when connected to a USB hub if there is a compatibility
problem between the computer and the hub or if the hub is subject to quality
problems
Connect via a recommended hub (See p. 18)
53
Problems with Scanning
Scanner will not scan
Cause 1:
Solution:
Scanning unit locked
Unlock scanning unit by setting lock switch to unlocked position (See p. 15)
Cause 2:
Solution:
Software incorrectly installed
Reinstall software (See Getting Started guide)
Cause 3:
For Windows: ScanGear CS-U not installed. Ulead Photo Express 2.0 SE or Caere
OmniPage Limited Edition are insufficient by themselves to scan images.
ScanGear CS-U is required
Install ScanGear CS-U (See Getting Started guide)
Solution:
Cause 4:
Solution:
For Macintosh: Plug-in Module CS-U is not properly installed. Adobe PhotoDeluxe
2.0 is insufficient by itself to perform scans. Plug-in Module CS-U is required
Install Plug-in Module CS-U (See Getting Started guide)
Scanning Unit has not returned to the home position at the front of the scanner
Cause:
Solution:
USB cable was disconnected during scanning process
Empty the document glass (platen) of all items, close the document cover,
temporarily disconnect the USB cable and then reconnect it
Scan quality is poor
Cause 1:
Solution:
Document cover is open
Close the document cover
Cause 2:
Solution:
Original document floating on document glass
Gently press down on the document cover to prevent the document from
floating
54
Cause 3:
Solution:
Improperly closed or floating document cover
Hold document cover down with hand during scan
Cause 4:
Solution:
Dirty document glass or document cover
Clean document glass or document cover (See p. 59)
Cause 5:
Solution:
Incorrect scan settings
Rescan with adjusted settings (See the ScanGear CS-U or Plug-in Module CS-U
User’s Guide electronic manual)
Cause 6:
Solution:
A USB cable or a computer’s power cord is too close to the scanner
Move the USB cable or the computer’s power cord away from the top of the
scanner and surrounding area
Glossy color photo will not scan clearly
Cause:
Solution 1:
Solution 2:
Solution 3:
Optical interference created by the photo adhering to document glass produces
striped patterns
Gently press down on the document cover
Try changing the position of the photo on the document glass
Clean the document glass (See p. 59)
Stripes appear on scan of publication
Cause:
Solution:
Moiré effect from scan of publication at low resolution (print screen lines
highlighted by optical interference, producing striped patterns).
The appearance of this effect is dependent upon particular combinations of
screen line densities and scanning resolutions
Rescan at different resolutions or turn on the [Descreen] option. Scanning with
the descreen function on may take sometime (See the ScanGear CS-U or Plug-in
Module CS-U User’s Guide electronic manual)
55
Edges whitened on image scanned from thick book
Cause:
Solution:
Scanner employs an ultra-sensitive scanning unit that picks up light from around
the edges of the book if the document cover cannot be completely closed
Cover the book and document glass with a dark cloth to prevent ambient light
from affecting the scan
Slow scanning speed
Cause 1:
Solution:
Resolution is set higher than necessary
Lower the resolution (See the ScanGear CS-U or Plug-in Module CS-U User’s Guide
electronic manual)
Cause 2:
Solution:
The descreen mode is on
Click off the descreen check box in the FB630U/FB636U tab
Other questions
Can a Film Adapter Unit be used with this scanner?
Answer:
No
Can an Automatic Document Feeder be used with this scanner?
Answer:
No
56
How does one delete the ScanGear CS-U (TWAIN Driver) program? (Windows)
Follow the procedures below if you should need to uninstall ScanGear CS-U (TWAIN
Driver) for some reason (Only individuals well acquainted with computers should
attempt this)
Procedures
1. Double-click the [Scanners and Cameras] icon in the Windows Control Panel.
2. In the [Devices] tab, select [CanoScan FB630U] or [CanoScan FB636U] and click
the [Remove] button.
3. Click the [OK] button.
4. Click the Windows [Start] button and select [Programs] and [Explorer] to start
Explorer.
5. Navigate to the [Windows], [Inf] and [Other] folders in succession. Select and
delete the [Canon Inc.FB630U.INF] or [Canon Inc.FB636U.INF] file.
6. Navigate to the [Windows] and [Twain_32] folders in succession. Select and
delete the [FB63U] folder.
Since the [Inf] folder is a Hidden folder, it may be necessary to change its status in its
Properties dialog before it can be opened. Moreover, the [Canon Inc.FB630U.INF] or
[Canon Inc.FB636U.INF] file may be automatically deleted with Step 2 on some
computers. In this case, you do not need to carry out the deletion in Step 5
57
Care and Maintenance
Clean off the dirt and dust that adheres to the exterior, document glass and document cover of the
scanner during the course of ordinary operation using the following procedures.
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Detach the USB interface cable from the computer.
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Dampen a clean, soft cloth with water and wring the cloth well. Use the
well-wrung cloth to gently remove dirt and dust. Be particularly careful to
remove any traces of dirt or liquid from the document glass by wiping it
with a dry soft cloth.
• Do not dampen the connectors, ports or other metallic components on the scanner’s back
panel. Immediately remove any moisture that contacts these components by wiping
them with a dry cloth.
• Do not use a sodden cloth or apply a liquid directly to any portion of the scanner. Any
moisture that enters the interior, the underside of the document glass or the sensors may
degrade image quality and lead to malfunctions.
• Never use substances containing alcohol, thinners or benzene on the equipment. Use of
these substances may deform, discolor or dissolve the casing.
58
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Thoroughly remove any moisture or water vapor from the scanner with a
dry cloth.
• Moisture left on the document glass or cover may damage photographs and other
documents as well as produce poor results.
Outer Casing
Document
Cover
Document Glass
Never use substances
containing alcohol,
thinners or benzene to
clean the equipment.
59
Major Specifications
Scanner Type
Scanning Element
Light Source
Optical Resolution
Selectable Resolution
Scanning Bit Depth
Scanning Speed*1
Color
Grayscale
Color
Grayscale
B&W
Prescan Speed
Start Button
Interface
Maximum Document Size
Operating Range
Temperature
Humidity
Power Requirements
Power Consumption
Maximum Exteria Dimensions
Weight
CanoScan FB630U/FB636U
Flatbed (stationary document type)
CIS (Contact Image Sensor)
Three-color RGB LED’s
600 x 1200 dpi
50 - 9600 dpi (ScanGear CS-U), 12 - 9600 dpi (Plug-in Module CS-U)
12 bit input/8 bit output for each color (RGB)
12 bit input/8 bit output
17.1msec/line
5.7msec/line
5.7msec/line
15 sec
Yes
USB
A4/Letter, 216 x 297 mm (8.5 x 11.7 in.)
5º to 35º C (41º to 95º F)
10% to 90% (without condensation formation)
Supplied via USB port
2.5 watts maximum, stand-by 12.5 milliwatts
256 x 372.5 x 39 mm (10.1 x 14.7 x 1.5 in.)
Approximately 1.5 kg (3.3 lbs.)
*1 Transfer time to computer is not included.
• Specifications are subject to change without notice.
60
Index
A
D
Adobe Acrobat Reader 3.0 35
Exiting 42
Installation 35
Jumping 39-41
Keyword Searches 41
Viewing Electronic Manuals 33-37
Zooming 40
Alignment Mark 15, 21
Document Cover 15, 21-22
Document Glass 15
C
CanoScan Setup Utility
Displaying the Contents 43
Exiting 46
Installing Software 31
Macintosh 29
Menu Window 27, 29-31
Startup 27
Windows 27
Care and Maintenance 58-59
CD-ROM 43
Components 15
Connecting to the Computer 18
Customer Support 63-64
E
Electronic Manuals 2, 36-37
Adobe PhotoDeluxe 2.0 34
ScanGear Toolbox CS 33
CanoScan Toolbox CS 34
Caere OmniPage Limited Edition 34
Plug-in Module CS-U 34
Product Guide 33, 34
ScanGear CS-U 33
Ulead Photo Express 2.0 SE 34
H
Hot Swapping 20
L
Lock
Mark 24
Position 24
Switch 15
Locations to Avoid 13-14
61
M
Maximum Scanning Size 22
P
Positioning Documents 21
Power Supply 10, 16
S
Safety Precautions 9-14
Scanning Unit 15, 23
Shielded Cable 4
Specifications 60
Start Button 7, 15, 35
T
Transport 15, 23-24
Troubleshooting 48-57
U
USB
Cables 10, 16, 18, 49, 50, 51, 54, 58
Connectors 16, 18, 49
Devices 18, 20
Hubs 18, 20, 50, 53
Interface 7, 20, 49
Port 20, 49
62
Customer Support Help Desks
CANON (UK) LTD.
Woodhatch, Reigate
Surrey RH2 8BF, United Kingdom
For technical support, please contact Canon Helpdesk.
Helpdesk:
P.O. Box 431, Wallington, Surrey SM6 0XU
TEL: (08705) 143 723
FAX: (08705) 143 340
For sales enquiries: (0121) 666-6262
CANON FRANCE S.A.
17, quai du Président Paul-Doumer
92414 Courbevoie Cedex, France
Tél. 01 4199 7777 Fax. 01 4199 7951
Hotline:
Tél. 01 4199 7070
CANON DEUTSCHLAND GmbH
Europark Fichtenhain A10, 47807 Krefeld, Postfach 528,
47705 Krefeld, Germany
TEL: 02151/345-0 FAX: 02151/345-102
CANON- Hotline-Service
Customer Support: 02151/349-555
Info-Desk: 02151/349-566
Mailbox: 02151/349-577
Telefax: 02151/349-588
CANON ITALIA S.p.A
Palazzo L, Strada 6, 20089
Milanofiori-Rozzano (MI), Italy
TEL: 02/8248. 1 FAX: 02/8248. 4604
Pronto Canon 02/8249. 2000
http://www.canon.it
CANON OY AB
Kornetintie, 3, 00380 Helsinki, Finland
Tel: 010 544 20
Help Desk: 0600-0-22606
Fax: 010 544 4382
CANON SVENSKA AB
S-127 88, Skärholmen, Sweden
BRUHN A.S.
Vasekær 12, DK-2730 Herlev, Denmark
Hotline: 44 88 26 66
http://www.canon.dk
CANON NORGE AS
Hallagerbakken 110, Boks 33, Holmia 1201 Oslo 12, Norway
Tlf: 2262 9321 FAX. 2262 0615
CANON BENELUX NEDERLAND B.V.
Neptunusstraat 1, 2132 JA Hoofddorp
The Netherlands
CANON BENELUX BELGIUM N.V./S.A.
Bessenveldstraat 7, 1831 Diegem, Belgium
CANON GmbH
Zetschegasse 11, 1232 Wien, Austria
63
CANON (SCHWEIZ) A.G.
Industriestrasse 12, CH-8305 Dietlikon
Switzerland
Tel: 01/83561 61 Fax: 01/835 68 60
Hotline: 157 30 20
CANON MARKETING (MALAYSIA) SDN. BHD.
13A, Jalan 219, 46100 Petaling Jaya
Selangor Darul Ehsan
Malaysia
Tel: 603-7577210/7570707/7579666
Fax: 603 7563802/7563012
CANON ESPAÑA S.A.
C/Joaquin Costa No 41, 28002
Madrid, Spain
Teléfono de attención al cliente:
901-301301
Tel.: 91-5384500 Fax.: 91-4117780
CANON MARKETING (THAILAND) CO. LTD.
2nd Floor, Indosuez House
152 Wireless Road, Bangkok 10330
Thailand
Tel: 66-2-6514000 Fax: 66-2-6514096
CANON AUSTRALIA PTY. LTD.
1 Thomas Holt Drive, North Ryde, Sydney N.S.W. 2113,
Australia
Info-Line: (02)9805 2864
CANON NEW ZEALAND LTD.
Fred Thomas Drive, Takapuna
P.O. Box 33-336 Auckland, New Zealand
Info-Line: 0900-522666
CANON HONG KONG CO., LTD.
10/F, Lippo Sun Plaza, 28 Canton Road
Tsimshatsui, Kowloon, Hong Kong
Tel: (852)2739 0802 Fax: (852)2739 7701
CANON SINGAPORE PTE. LTD.
79 Anson Road #09-01/06
Singapore 079906
CANON MARKETING SERVICES PTE. LTD.
2, Alexandra Road, #04-01A
Delta House
Singapore 159919
Tel: 65 2735311 Fax: 65 2733317
I-OE-028AA
CANON MARKETING (PHILIPPINES) INC.
Marvin Plaza Building,
2153 Don Chino Roces Ave,
Makati City
Tel: 632-812-6047 Fax: 632-812-0067/810-9797
CANON CANADA INC.
6390 Dixie Road
Mississauga, Ontario, L5T 1P7
1-800 OK CANON (652-2666)
http://www.canon.ca
CANON LATIN AMERICA, INC.
6505 Blue Lagoon Drive Suite 325
Miami, Florida 33126, U.S.A.
CANON EUROPA N.V.
Bovenkerkerweg 59-61, P.O. Box 2262
1180 EG Amstelveen, The Netherlands
CANON INC.
30-2 Shimomaruko 3-chome, Ohta-ku
Tokyo 146-8501, Japan
© CANON INC. 1999
CREATED IN JAPAN
64
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