Patterson 2000, 2003, 2007, 2010, 2013, 2016, 2010 Starter, M401N, M402N, MFP M425DN, MFP M426FDN, MFP M477FDW, 5660 All-in-one, 450, 450 Twin Turbo, 8270, PS667 Card Scanner, 11000 XL Scanner, T-L462 Hardware Requirements
Below you will find brief information for Eaglesoft software, CAESY Enterprise, CAESY Smile Channel TV, CAESY Cloud, SmartDoc, PattLock, DDS Rescue, Microsoft Security Essentials, Windows Defender, HP LaserJet M401N, HP LaserJet M402N, HP LaserJet Pro 400 MFP M425DN. This document details the critical points of installing the Patterson Eaglesoft software and CAESY Enterprise from specific technology requirements to explicit hardware recommendations. This guide details the critical points of installing the Patterson Eaglesoft software and CAESY Enterprise from specific technology requirements to explicit hardware recommendations. If you will be utilizing Eaglesoft in multiple locations please contact our Multi-Location Technology Specialist at 800-294-8504 to discuss solutions.
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**Updated: 1/22/16 Hardware Requirements This guide details the critical points of installing the Patterson Eaglesoft software and CAESY Enterprise from specific technology requirements to explicit hardware recommendations. If you will be utilizing Eaglesoft in multiple locations please contact our Multi-Location Technology Specialist at 800-294-8504 to discuss solutions. **Please refer to the digital hardware requirements to verify if your digital x-ray device will be supported on the new Operating Systems.** Recommended Requirements • • • • • • • • Intel Xeon Processor 8 GB RAM 1 TB 7200RPM Hard Drive Raid Level 1or 5¹ Gigabit Ethernet Adapter LCD Monitor (Capable of 1024x768) 1024 X 768 Capable Video Resolution Intel USB Chipset with at least 4 powered USB 2.0 Ports² Additional AGP, PCI or USB 2.0 expansion Slots May Be Required Supported Operating Systems: 32-bit or 64-bit • Windows® Server 2012 Standard – R1 or R2 (ES V17.0 or higher) • Windows® Server 2012 Foundation – R1 or R2 (ES V17.0 or higher) • Windows® Server 2008 – R1 or R2 • Windows® Vista Business • Windows® Vista Ultimate • Windows® Vista Enterprise • Windows® 7 Professional • Windows® 7 Ultimate • Windows® 8 Professional (ES V17.0 or higher) • Windows® 8.1 Professional (ES V17.0 or higher) A Dedicated Eaglesoft Server is recommended for 6 or more workstations a Server OS is recommended for 10 or more workstations. Note: To be able to utilize more than 4gb of RAM in your server you will need to use a 64-Bit OS • Intel Core i5 Processor • 4 GB RAM • 500 GB Hard Drive • DVD-ROM Drive • Gigabit Ethernet Adapter • Integrated Sound or Dedicated Sound Card • LCD Monitor (Capable of 1024x768) • 1024 X 768 Capable Video Resolution • Intel USB Chipset with at least 6 powered USB 2.0 Ports² • Additional AGP, PCI or USB 2.0 expansion Slots May Be Required Server Workstation Supported Operating Systems: 32-bit or 64-bit • Windows® Vista Business • Windows® Vista Ultimate • Windows® Vista Enterprise • Windows® 7 Professional • Windows® 7 Ultimate • Windows® 8 Professional (ES V17.0 or higher) • Windows® 8.1 Professional (ES V17.0 or higher) Note: Please refer to the Eaglesoft Video Capture Requirements and Digital Integrations Requirements for limitations with 64-bit OS’s Note: To be able to utilize more than 4gb of RAM in your workstation you will need to use a 64-Bit OS Note: Windows 10 is NOT currently supported with any version of Eaglesoft ¹Storage of images may require larger capacity hard drive Printed copies of this document are considered uncontrolled. 5073.1.Rev025 02.05.2016 ²Intel USB Chipsets are recommended for Schick digital x-ray devices. ScanX will not work with the SIS chipset. 1 Operating Systems Notes Microsoft Non-Supported Operating Systems Windows Server 2012 Windows 2008 Server Windows 8\8.1 Professional Windows 7 Professional Windows Vista Windows 2003 Server/SP2 Windows XP Professional & Windows XP Tablet Edition Versions of Windows Home Windows Server OS’s Small Business Server 64-Bit Operating Systems Network Configuration - Per Microsoft, Windows XP and older operating systems have reached end-of-life, meaning security risks are no longer being addressed for these platforms. Therefore, Patterson no longer recommends its continued use. - Eaglesoft Support will provide best effort support to resolve customer issues - Though Eaglesoft may still operate on non-supported OS’s it is not suggested - Due to driver incapability Pin Pad usage on Server 2012 is not supported. - Only supported with Eaglesoft V17 and higher. - CAESY Enterprise is not supported on Server Operating Systems. - Must be wired to the network, cannot use a wireless connection - User Account Control (UAC) must be turned off. - CAESY Enterprise is not supported on Server Operating Systems. -Must be wired to the network, cannot use a wireless connection -Only supported with Eaglesoft V17 and higher. - Eaglesoft SDK Service requires Windows 7 or newer Operating Systems. - Only supported with ES version 15.00 and higher. - A MAPI compliant email program is required to be installed if email use is needed. - User Account Control (UAC) must be turned off. - Eaglesoft SDK Service requires Windows 7 or newer Operating Systems. - Trojan monthly updates require a different method of installation. Contact Eaglesoft support. - Has not been tested in a terminal services wide area network configuration. (nSite) - ONLY supported on ES version 14 or higher - User Account Control (UAC) should be turned off. - Supported on Eaglesoft Version 11.00 or higher. - Must be wired to the network, cannot use a wireless connection. - CAESY Enterprise is not supported on Server Operating Systems. - Clinical Note: See Video Capture Requirements for approved capture cards. - Clinical Note: ScanX USB – Must have Service Pack 1a with update KB 822603 or later installed. - On the Tablet PC Eaglesoft is not supported for server use. - Tablet PC supported in landscape mode only. - Tablet PC Edition has the capability to add patient signature in Eaglesoft on version 13 or higher. - No version of Windows Home is supported for use with Eaglesoft. -This includes Windows 8 and 8.1 Standard and With Bing versions. -All versions of Windows Server OS’s specified above as part of the Hardware Requirements are only supported on a Dedicated Server. -Not recommended for workstation or single user mode installs -Recommended to perform weekly reboots of your physical dataserver to allow Windows updates to install and for the OS to be freshly loaded each week. - No version of Small Business Server is supported for use with Eaglesoft. - Not supported with Eaglesoft 15.00, 15.50 for Canada Eaglesoft, or below, except as a dedicated server. - SmartDoc will not work on a 64 bit OS in Eaglesoft 15.00, 15.50 for Canada Eaglesoft or previous versions. - Digital Products subject to change. Please refer to FAQ 12733 for 32 and 64-bit device compatibility. -It is also recommended you check with the Manufacturer’s website for most up to date specifications for digital devices. - CAESY Enterprise is not supported on Windows XP Professional 64 bit - VeriFone pin pad USB model will not work with 64 bit OS. Need to use VeriFone serial pin pad with a 9 Pin Serial to USB adapter - PN: 07-5697321 - It is recommended to have all computers on the network to be part of the same Workgroup\Domain. - Recommended that all machines be on the same IP Address Scheme - Eaglesoft version 16 and above is supported with the use of the Parallels 7 Desktop for Mac /Boot Camp 3.0 on iMac 27 and iMac 21.5 with minimum of Mac OS X 10.6, Windows 7 SP1(32 or 64), Intel Core i5 and 4GB Ram.* Mac OS X - Due to the many different modes/configurations of Parallels 7/Boot Camp and lack of adequate driver support, no peripheral hardware can be guaranteed 100% functional.* - See FAQ#16000 for Setup help, settings and known issues with Eaglesoft. Eaglesoft The Dell Latitude 7350*, Lenovo Thinkpad Yoga 2*, Lenovo Yoga 2* (Model 20DK0022US), Lenovo Yoga 2 Pro* (Model 20266), Lenovo Thinkpad S1 Yoga* (Model 20CD00CHUS) have passed testing for Eaglesoft with Eaglesoft V17. Supported Tablets for Use in Fast Checkin\Eaglesoft Note-The on screen keyboard can be used while working in Eaglesoft in correlation with the use of the attached keyboard. Custom Text Documents – To prevent words from being cut off at the end of a line, add extra spaces to move the words that are near the end of a line to the beginning of the next line. 2 Printed copies of this document are considered uncontrolled. 5073.1.Rev025 02.05.2016 Supported Tablets for Use in Fast Checkin\Eaglesoft Cont. Fast Checkin The Dell XPS 12*, Microsoft Surface Pro 3*, Dell Latitude 7350*, Lenovo Thinkpad Yoga 2*, Lenovo Yoga 2* (Model 20DK0022US), Lenovo Yoga 2 Pro* (Model 20266), Lenovo Thinkpad S1 Yoga* (Model 20CD00CHUS) have passed testing for Fast Checkin with Eaglesoft Version 17. *NOTE*The attached keyboard must be used for the proper experience with Fast Checkin. Custom Text Documents – To prevent words from being cut off at the end of a line, add extra spaces to move the words that are near the end of a line to the beginning of the next line. Android and iOS (3G\4G Tablets)* -Eaglesoft versions 15 and above are supported with the use of the iTap RDP (Discont.) and the Microsoft Remote Desktop applications. -When accessing Eaglesoft using the iTap RDP App, Microsoft Remote Desktop App, or using the default browser to access CAESY Enterprise Cloud. Performance of either of these software’s outside of an office’s WIFI connection (3G\4G Data Connections) is limited to the performance of the wireless provider and the signal strength in your area. - See FAQ#14785 for setup instructions using iTap RDP with Eaglesoft *Note* iTap RDP has been removed from the Apple Store and Google Play Store. It is no longer available for purchase but can still be used by customers who have previously purchased the application. -See FAQ #19225 for setup instructions using the Microsoft Remote Desktop App with Eaglesoft. *This is the only option for Android and iOS integration as this time unless iTap was purchased prior to its discontinuation. **Note**X-ray acquisition is not recommended on tablet pcs due to possible power consumption issues and wireless transmission of image data over a wireless network. *Indicates that these pieces of technology are not for sale by Patterson. Please refer to the Digital Integration Requirements and Video Capture Requirements for Digital limitations with Operating Systems Printers Printer Utilization Notes HP LaserJet M401N Office printer HP LaserJet M402N Office Printer HP LaserJet Pro 400 MFP M425DN Office printer HP LaserJet Pro MFP M426FDN* Office Printer Driver Tested: Universal Printer Driver PCL5. FAQ 18153 has margin settings that may allow preprinted insurance forms to print properly, though this cannot be guaranteed. Driver Tested: Universal Printer Driver PCL5. FAQ 18153 has margin settings that may allow preprinted insurance forms to print properly, though this cannot be guaranteed. Note: Postcard printing not supported due to bleed through on cards. Drivers Tested: PCL6 and Universal Print Driver PCL5. FAQ 18153 has margin settings that may allow preprinted insurance forms to print properly, though this cannot be guaranteed.. Functions: Copier, scanner, fax and printer. Document only scanner. Driver Tested: HP PCL6 Driver FAQ 18153 has margin settings that may allow preprinted insurance forms to print properly, though this cannot be guaranteed.. Note: Postcard printing not supported due to bleed through on cards. Functions: Copier, scanner, fax and printer. Document only scanner. HP Color LaserJet Pro MFP M477FDW Office Printer Driver Tested: HP PCL6 Driver FAQ 18153 has margin settings that may allow preprinted insurance forms to print properly, though this cannot be guaranteed.. Functions: Copier, scanner, fax and printer. Document only scanner HP Envy 5660 All-in-one Clinical image printer Wireless is not supported. Scanner is document only. Dymo Label Writer 450 Label printer Dymo Label Writer 450 Twin Turbo Label printer Note: Locally installed printers are not supported on server operating systems. The Patterson Support department will only support print servers or jet direct technology that has been purchased from and installed by Patterson. Note: Deviation from this list may result in technical problems, errors and malfunctions. Printed copies of this document are considered uncontrolled. 5073.1.Rev025 02.05.2016 3 Multipage (ADF equipped) Scanners Scanner HP ScanJet 8270 Utilization Office Scanner HP Laserjet Pro 400 MFP M425DN Office Scanner HP LaserJet Pro MFP M426FDN Office Scanner Notes Tested for use in Eaglesoft scanning multipage documents. Note: The 8270 will also do double sided scanning in Eaglesoft with duplex setting enabled Special Note: This scanner is designed for no more than 1000 scanned pages per day (Duty Cycle). The 8270 is not designed for high volume scanning (i.e. Office’s transitioning from paper to paperless) Tested for use in Eaglesoft scanning multipage documents Tested for use in Eaglesoft scanning multipage documents Note: Scanners are not supported on server operating systems. Note: Network Scanning is not supported General Use and Insurance Card Scanners Scanner Ambir Model PS667 Card Scanner Utilization Insurance card scanner Notes Tested for use in Eaglesoft scanning insurance cards. For general purpose single document scanning any TWAIN compliant scanner is supported. Transparency Scanners Scanner Epson 11000 XL Scanner *Note: TMA adapter lid required Epson Scanner v800 Utilization Office Scanner Office Scanner Notes Recommended for pans, full mouth xrays, bitewings, and documents. Recommended for documents and bitewings only. DVD Players Only applicable for CAESY Smilechannel and CAESY DVD DVD player - Compatible interactive DVD player with remote control - Computer with dvd-rom drive and compatible MPEG 2 decoder DVD software - Cyberlink PowerDVD Note: DVD/TV combos are not supported. Note: Deviation from this list may result in technical problems, errors and malfunctions. Please consult the Eaglesoft Installation Guide prior to configuring your hardware, network and software. Patterson computer requirements are determined excluding any peripheral hardware that may be added to machine (i.e. video cards, sound cards, and digital imaging machines). When using non-supported hardware, please ensure that the minimum requirements of that device are met as well. All hardware purchased from Patterson Dental Supply, Inc. is fully compliant for use with Eaglesoft, CAESY Patient Education System. Additional Items Adobe Reader CAESY Enterprise Patient Education CAESY Enterprise Smile Channel TV CAESY Cloud Virtual Machines Signature Pad Is required to be able to utilize SmartDocs within Eaglesoft CAESY Enterprise version 9 is supported with Windows 7 32 and 64 bit OS. Supplement v9.0.1 is needed for this to work properly. Microsoft Office 2007 and 2010 is only supported for use with CAESY Enterprise version 9. Any TV with a DVI or VGA connection can be used with Smile Channel TV. HDMI connections are supported but only with Version 11 Hardware. CAESY Enterprise requires your output device (monitors, TV’S) to support a 640X480 screen resolution. CAESY Cloud is supported on the most current internet browser that is available (ie. Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc.) and one previous version back. For the best CAESY Cloud experience, we recommend using Google Chrome The use of a virtual machine to run any Patterson Companies software is not supported. Patterson Item 07-5695788, Topaz SignatureGem (T-L462). There are 2 variants, HSB and BSB. The HSB will be used for offices that do not use Terminal Services, the BSB is used for offices that use Terminal Services Printed copies of this document are considered uncontrolled. 5073.1.Rev025 02.05.2016 4 Foot Pedal Voice Headset Modem Backup Solution Anti-Virus Software Spyware Firewall Internet Internet Explorer Battery Backups Patterson Item 07-2698827. Computer must have available game port Andrea Anti-Noise NC-181 Logitech Extreme Headset – Patterson Item 07-5696646 Do not send claims from a modem on a dedicated server. *** US Robotics Modems are not supported. *** We recommend PattLock and DDS Rescue for online backup solutions. A high speed internet connection is required for use with Pattlock and DDS Rescue Pattlock also requires the use of a Patterson external hard drive for local backups McAfee Virus Scan is not compatible with Version 10.00 or higher AVG - Free Version is not recommended for use. Symantec Endpoint is recommended. We recommend disabling the Network Threat Protection with Symantec Endpoint. Microsoft Security Essentials and Windows Defender are both supported antivirus programs. Generation 9 Patterson Hardware comes with Microsoft Security Essentials (Windows 7) and Windows Defender (Windows 8 and 8.1) and can be used in an office up to 10 computers per Microsoft Licensing. Windows Defender or Malwarebytes Anti-Malware Consumer Version (Full Version) rd Recommend Windows Firewall. We do not recommend 3 Party Software (Symantec or other software’s) Eaglesoft Version 16 and higher will require high speed internet access. While your software will still install and function normally, users without high speed internet will not have access to User's Guide, FAQ, Live Help, Remote Support, or any eServices offered by Patterson Eaglesoft. IE9 is currently not supported with Eaglesoft version 16 and below. Internet Explorer 7.0 is required with CAESY Enterprise Version 6 and higher; Internet Explorer 8.0 is only supported with CAESY Enterprise Version 9.0 and higher. Industry Standard Office Suites Several of the advanced options in Smart Doc require Microsoft Office 2000, 2003, 2007or 2010. Supported on Eaglesoft Microsoft Office 2000* Supported on Eaglesoft Microsoft Office 2003* Only supported on Eaglesoft version 14.00 and higher Microsoft Office 2007* Microsoft Office 2010* Only supported on Eaglesoft version 16.00 and higher Microsoft Office 2010 Starter edition does not allow for insert object functionality. Office 2013 is only supported with Eaglesoft Version 17.00 and higher Microsoft Office 2013 Office 2016 is not supported with any version of Eaglesoft Microsoft Office 2016 Office 365 is not supported with any version of Eaglesoft Microsoft Office 365* * Use of email feature requires MAPI compliant software like outlook feature in Microsoft Office Suites. *Indicates that these pieces of technology are not for sale by Patterson. *For additional information regarding Microsoft Office and Supported Versions please see FAQ 1993 Eaglesoft Local Administrator rights are required to install Eaglesoft onto a computer. Must have Power User rights to use Eaglesoft in a User must have power user group membership on Workgroup local workstation in a Domain. DUAL DATABASE Please note that Voice Activation is supported on both the primary and secondary databases with Eaglesoft 10.00 or higher. Integration with Trojan Professional Services, Inc. is still only supported on the primary database. Trojan Managed Care is supported on primary and secondary database on Eaglesoft version 13 or higher. Not supported with any WAN solution. Multiple locations (or offices) running on a single Eaglesoft database is not supported over a wide area network. Please consult your Patterson Territory Manager or the Patterson Technology Center if you have any questions or concerns prior to purchasing or installing hardware or software. Patterson Technology Center 1201 Althoff Drive P.O. Box 1267 Effingham, IL 62401 www.Eaglesoft.net Support: 800.475.5036 Support fax: 217.342.4571 All rights reserved. Copyright ©2015 Patterson Dental Supply, Inc. 5 Printed copies of this document are considered uncontrolled. 5073.1.Rev025 02.05.2016 ">

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Key features
- Software installation details
- Hardware recommendations
- Operating system compatibility
- Digital integration requirements
- Printer compatibility
- Scanner compatibility
- DVD player compatibility
- Antivirus software recommendations
- Microsoft Office compatibility