Draytek | Vigor3900 | System information | Draytek Vigor3900 System information

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Vigor3900 Series Quick Start Guide
Vigor3900 Series Quick Start Guide
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Vigor3900
Multi-WAN Security Appliance
Quick Start Guide
Version: 1.5
Firmware Version: V1.0.5
(For future update, contact DrayTek)
Date:17/08/2012
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Vigor3900 Series Quick Start Guide
Copyright Information
Copyright
Declarations
Copyright 2012 All rights reserved. This publication contains information that is
protected by copyright. No part may be reproduced, transmitted, transcribed,
stored in a retrieval system, or translated into any language without written
permission from the copyright holders. The scope of delivery and other details
are subject to change without prior notice.
Trademarks
The following trademarks are used in this document:
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Microsoft is a registered trademark of Microsoft Corp.
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Windows, Windows 95, 98, Me, NT, 2000, XP, Vista and Explorer are
trademarks of Microsoft Corp.
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Apple and Mac OS are registered trademarks of Apple Inc.
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Other products may be trademarks or registered trademarks of their
respective manufacturers.
Safety Instructions and Approval
Operation
Environment
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Safety
Instructions
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Make sure the AC power source is within the range of AC 100-240V. The
router should be used in a sheltered area, within the temperature range
from 0 to +50 °C and relative humidity within the range from 10% to
90%.
Do not expose the router to direct sunlight or other heat sources. The
housing and electronic components may be damaged accordingly.
Read the quick start guide before powering on the device.
Locate the emergency power-off switch near the device before the router
powers on.
It is highly recommended to fix the device to the chassis to maintain air
circulation and stable condition.
Do not work alone if the operation environment is inappropriate.
Check and avoid the potential hazard under moist environments, and
grounding issues of power cabling.
Please turn off the device when you replace the fuse, install or remove the
chassis.
Do not put the device in a damp or humid place, e.g. a bathroom-like
environment.
Avoid cable connection if lightning arises.
When you want to dispose of the router, please follow the local regulations
on environmental protection.
Warranty
We warrant to the original end user (purchaser) that the router will be free from
any defects in workmanship or materials for a period of two (2) years from the
date of purchase from the dealer. Please keep your purchase receipt in a safe
place as it serves as proof of date of purchase. During the warranty period, and
upon proof of purchase, should the product have indications of failure due to
faulty workmanship and/or materials, we will, at our discretion, repair or replace
the defective products or components, without charge for either parts or labor, to
whatever extent we deem necessary tore-store the product to proper operating
condition. Any replacement will consist of a new or re-manufactured
functionally equivalent product of equal value, and will be offered solely at our
discretion. This warranty will not apply if the product is modified, misused,
tampered with, damaged by an act of God, or subjected to abnormal working
conditions. The warranty does not cover the bundled or licensed software of
other vendors. Defects which do not significantly affect the usability of the
product will not be covered by the warranty. We reserve the right to revise the
manual and online documentation and to make changes from time to time in the
contents hereof without obligation to notify any person of such revision or
changes.
Be a Registered
Owner
Web registration is preferred. You can register your Vigor router via
http://www.draytek.com.
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Firmware & Tools
Updates
Please consult the DrayTek web site for more information on newest firmware,
tools and documents. http://www.draytek.com
European Community Declarations
Manufacturer:
Address:
Product:
DrayTek Corp.
No. 26, Fu Shing Road, HuKou Township, HsinChu Industrial Park, Hsin-Chu County,
Taiwan 303
Vigor3900
DrayTek Corp. declares that Vigor3900 of routers are in compliance with the following essential
requirements and other relevant provisions of EC, Directive 2004/108/EC.
The product conforms to the requirements of Electro-Magnetic Compatibility (EMC) Directive
2004/108/EC by complying with the requirements set forth in EN55022/Class A and EN55024/Class A.
The product conforms to the requirements of Low Voltage (LVD) Directive 2006/95/EC by complying
with the requirements set forth in EN60950-1.
Regulatory Information
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one of the following measures:
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Reorient or relocate the receiving antenna.
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Increase the separation between the equipment and receiver.
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Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
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Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device may accept any interference received, including interference that may cause undesired
operation.
Please visit http://www.draytek.com/user/SupportDLRTTECE.php#
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Vigor3900 Series Quick Start Guide
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Table of Contents
1. Introduction........................................................................................................... 1
1.1 Panel Explanation ...................................................................................................................... 1
1.2 Package Content........................................................................................................................ 3
2. Installing Your Router........................................................................................... 5
3. Initialing Configuration ........................................................................................ 7
3.1 Accessing Web Browser............................................................................................................. 7
3.2 Changing the Password ............................................................................................................. 8
3.3 Quick Start Wizard...................................................................................................................... 9
3.4 Check the Connection Status................................................................................................... 16
4. Trouble Shooting ................................................................................................ 17
4.1 Checking If the Hardware Status Is OK or Not......................................................................... 17
4.2 Checking If the Network Connection Settings on Your Computer Is OK or Not ...................... 18
4.3 Pinging the Router from Your Computer .................................................................................. 20
4.4 Checking If the ISP Settings Are Correct or Not ...................................................................... 22
4.5 Backing to Factory Default Setting If Necessary...................................................................... 23
4.6 Contacting Your Dealer ............................................................................................................ 24
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Vigor3900 Series Quick Start Guide
1. Introduction
Vigor3900 series router is a Multi-WAN Security Appliance which allows the connection to
multiple ISPs and provides multiple VPN tunnels for connecting different devices.
With gigaLAN and gigaWAN feature, the router increases the performance of data transmission
with highest speed which is more than 500Mbps.
1.1 Panel Explanation
LED Explanation
LED
Status
Explanation
PWR
On
Off
On/Blinking
Off
On
Blinking
Off
The router is powered on.
The router is powered off.
The system is active.
The system is hanged.
The fiber connection is established.
The data is transmitting.
No fiber connection is established or the system is
hanged.
The USB device is installed and ready.
No USB device is installed.
The Ethernet link is established on corresponding port.
The data is transmitting.
No Ethernet link is established.
It means that a normal 1000 Mbps connection is through
its corresponding port.
ACT
SFP
USB
GigaLAN1 LNK
/LAN 2)
1000
Giga
LNK
WAN1/2/3/4
1000
On
Off
On
Blinking
Off
On
Off
It means that a normal 10/100 Mbps connection is
through its corresponding port.
On
Blinking
The Ethernet link is established.
The data transmission is done through the corresponding
port.
No Ethernet link is established.
It means that a normal 1000Mbps connection is through
its corresponding port.
Off
On
Off
It means that a normal 10/100Mbps connection is through
its corresponding port.
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Vigor3900 Series Quick Start Guide
Connectors
Interface
Description
Console
Provided for technician use.
GigaLAN1 / 2
Connecter for local network devices.
3(SFP)
Connecter for SFP module.
GigaWAN1/2/3/4
Connecter for remote network devices.
5(SFP)
Connecter for SFP module.
Console
Provided for technician use.
USB1 / USB2
Connecter for the USB device.
Factory Reset
Used to restore the default settings. Turn on the router
(ACT LED is blinking). Press the hole and keep for more
than 5 seconds. When you see the ACT LED begins to
blink rapidly than usual, release the button. Then the router
will restart with the factory default configuration.
Connecter for a power cord.
ON/OFF - Power switch.
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1.2 Package Content
nQuick Start Guide
oCD
pRack mount kit
(brackets)
qConsole Connector
rRJ-45 Cable (Ethernet)
s RJ-45 to RJ-45 Cable
t The type of the power cord depends on the country that the router will be installed:
UK-type power cord
EU-type power cord
USA/Taiwan-type power cord
AU/NZ-type power cord
China-type power cord
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2. Installing Your Router
This section will guide you to install the router through hardware connection and configure the
router’s settings through web browser.
Before starting to configure the router, you have to connect your devices correctly.
1.
Connect one end of an Ethernet cable (RJ-45) to one of the LAN ports of Vigor3900s.
2.
Connect the other end of the cable (RJ-45) to the Ethernet port on your computer (that
device also can connect to other computers to form a small area network). The LAN LED
for that port on the front panel will light up.
3.
Connect a server/modem/router (depends on your requirement) to any WAN port of
Vigor3900 with Ethernet cable (RJ-45). The WAN1 (to WAN4) LED will light up.
4.
Connect the power cord to Vigor3900’s power port on the rear panel, and the other side into
a wall outlet.
5.
Power on the device by pressing down the power switch on the rear panel. The PWR LED
should be ON.
6.
The system starts to initiate. After completing the system test, the ACT LED will light up
and start blinking.
Below shows an outline of the hardware installation for your reference.
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3. Initialing Configuration
The Quick Start is designed for you to easily set up for Internet access. You can directly access
the Quick Start via Web Configurator.
3.1 Accessing Web Browser
1.
Make sure your computer connects to the router correctly.
Notice: You may either simply set up your computer to get IP dynamically from the
router or set up the IP address of the computer to be the same subnet as the default
IP address of Vigor router 192.168.1.1. For the detailed information, please refer
to the later section - Trouble Shooting of this guide.
2.
Open a web browser on your PC and type http://192.168.1.1. The following window will be
open to ask for username and password.
3.
Please type “admin/admin” on Username/Password and choose the language from the drop
down list to display the web configurator of Vigor3900.
4.
Click Login.
Notice: If you fail to access to the web configuration, please go to “Trouble
Shooting” for detecting and solving your problem.
5.
The web page can be logged out according to the chosen condition. The default setting is
5Min, which means the web configuration system will logout after five minutes without any
operation. Change the setting for your necessity.
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6.
Now, the Main Screen will pop up.
3.2 Changing the Password
The first job that you have to do is changing the user password. Follow the steps below to modify:
1. Go to System Maintenance page and choose Administrator Password.
2. Enter the login password on the field of Old Password. Type a new one in the field of New
Password and retype it on the field of Confirm Password. Then click Apply to continue.
3. Now, the password has been changed. Next time, use the new password to access the Web
Configurator for this router.
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3.3 Quick Start Wizard
Quick Setup is a wizard which is designed for configuring your router accessing Internet with
simply steps. In the Quick Setup group, you can configure the router to access the Internet with
different modes such as Static, DHCP, PPPoE, or PPTP modes.
Step 1
In the first page of Quick Start Wizard, please create a WAN profile.
Available settings are explained as follows:
Item
Description
Profile
Use the drop down list to choose one WAN profile.
IPv4 Protocol Type
Use the drop down list to choose a connection mode for such
WAN profile.
Static - If Static is selected, you can manually assign a static IP
address to the WAN interface and complete the
configuration by applying the settings and rebooting your
router. Please type in values for IP address, Subnet
Mask, Gateway IP Address and DNS Server IP
Address specified by your ISP, and then click Next.
DHCP - It allows a user to obtain an IP address automatically
from a DHCP server on the Internet. If you choose DHCP
mode, the DHCP server of your ISP will assign a dynamic
IP address for Vigor3900 automatically. It is not necessary
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Vigor3900 Series Quick Start Guide
Item
Description
for you to assign any setting. (Host Name and Domain
Name are required for some ISPs).
PPTP - This mode lets user get the IP group information by a DSL
modem with PPTP service from ISP. Your service
provider will give you user name, password, and
authentication mode for a PPTP setting. Click PPTP as
the protocol. Type in all the information that your ISP
provides for this protocol.
If your ISP offers you PPTP (Point-to-Point Tunneling
Protocol) mode, please select PPTP for this router. Next,
enter the required information provided by your ISP on the
web page.
PPPoE - PPPoE stands for Point-to-Point Protocol over
Ethernet. It relies on two widely accepted standards: PPP
and Ethernet. It connects users through an Ethernet to the
Internet with a common broadband medium, such as a
single DSL line, wireless device or cable modem. All the
users over the Ethernet can share a common connection.
PPPoE is used for most of DSL modem users. All local
users can share one PPPoE connection for accessing the
Internet. Your service provider will provide you
information about user name, password, and
authentication mode.
If your ISP provides you the PPPoE (Point-to-Point
Protocol over Ethernet) connection, please select PPPoE
for this router to get the following page. Enter the
username and password provided by your ISP on the web
page.
When you finish the above settings, please click Next to go to next page.
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Step 2
After clicking Next, you can see the following page which will vary according to the IPv4
protocol type selected in Step 1.
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For Static type, the page will be displayed as follows:
Available settings are explained as follows:
Item
Description
IP Address
Type the IP address of the router for the WAN profile.
Subnet Mask
Type the network mask of the router for the WAN profile.
Gateway IP Address
Use the default setting (0.0.0.0).
DNS Server IP Address
Type a public IP address as the primary DNS (Domain Name
Server). To add a new IP address, simply Add. Four boxes will
appear for you to type the IP address. When you finish the settings,
click Save.
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Item
Description
Add – Click this button to have a field for adding a new IP
address.
Save – Click this button to save the configuration.
– click the icon to remove the selected entry.
Previous
Click it to return to previous setting page.
Finish
Click it to save the configuration and exit the dialog.
Cancel
Click it to discard the settings configured in this page.
After finishing the above configuration, click Finish.
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For DHCP type, the page will be displayed as follows:
Type a name as the host name for identification (optional) for identification. Click Finish.
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For PPPoE type, the page will be displayed as follows:
Available settings are explained as follows:
Item
Description
Username
Type in the username provided by ISP in this field
Password
Type in the password provided by ISP in this field.
Previous
Click it to return to previous setting page.
Finish
Click it to save the configuration and exit the dialog.
Cancel
Click it to discard the settings configured in this page.
After finishing the above configuration, click Finish.
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For PPTP type, the page will be displayed as follows:
Available settings are explained as follows:
Item
Description
PPTP Over
Usually ISP dynamically assigns IP address to you each time you
connect to it and request. In some case, your ISP provides service
to always assign you the same IP address whenever you request. In
this case, you can fill in this IP address in the Fixed IP field.
Please contact your ISP before you want to use this function.
Static – Specify the IP address.
DHCP - Obtain the IP address automatically.
Server Address
Type a remote IP address of PPTP server.
Username
Type in the username provided by ISP in this field.
Password
Type in the password provided by ISP in this field.
Gateway IP Address
Use the default setting (0.0.0.0).
DNS Server IP Address
Type a public IP address as the primary DNS (Domain Name
Server). To add a new IP address, simply Add. Four boxes will
appear for you to type the IP address. When you finish the settings,
click Save.
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Item
Description
Add – Click this button to have a field for adding a new IP
address.
Save – Click this button to save the configuration.
– click the icon to remove the selected entry.
Previous
Click it to return to previous setting page.
Finish
Click it to save the configuration and exit the dialog.
Cancel
Click it to discard the settings configured in this page.
After finishing the above configuration, click Finish.
Later, you can surf the Internet at any time.
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3.4 Check the Connection Status
After finishing the WAN connection, please check the connection status to ensure the network
connection has been made successfully.
Please open Online Status to display the information for all the WAN interfaces at the same time,
including Device Information, System Information and IPv4/IPv6 configurations.
From the above figure, wan1 connection for Internet has been built successfully for the word – up
has been displayed on the field of Connection.
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4. Trouble Shooting
This section will guide you to solve abnormal situations if you cannot access into the Internet
after installing the router and finishing the web configuration. Please follow below sections to
check your basic installation stage by stage.
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Checking if the hardware status is OK or not.
¾
Checking if the Network Connection Settings on your computer is OK or not.
¾
Pinging the Router from your computer.
¾
Checking if the ISP Settings are OK or not.
¾
Backing to factory default setting if necessary.
If all above stages are done and the router still cannot run normally, it is the time for you to
contact with your dealer for advanced help.
4.1 Checking If the Hardware Status Is OK or Not
Follow the steps below to verify the hardware status.
1.
Check if the power line and WLAN/LAN cable connections is OK.
If not, refer to Chapter 2 for reconnection.
2.
Turn on the router. Make sure the ACT LED blinks once per second and the correspondent
WAN/LAN LED is bright.
3.
If not, there must be something wrong with the hardware connection. Simply back to
Chapter 2 to execute the hardware installation. And then, try again.
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4.2 Checking If the Network Connection Settings on Your
Computer Is OK or Not
Sometimes the link failure occurs due to the wrong network connection settings. After trying the
above section, if the link is stilled failed, please do the steps listed below to make sure the
network connection settings is OK.
For Windows
The example is based on Windows XP. As to the examples for other operation
systems, please refer to the similar steps or find support notes in
www.draytek.com.
1.
Go to Control Panel and then double-click on Network Connections.
2.
Right-click on Local Area Connection and click on Properties.
3.
Select Internet Protocol (TCP/IP) and then click Properties.
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4.
Select Obtain an IP address automatically and Obtain DNS server address
automatically.
For Mac OS
1.
Double click on the current used MacOs on the desktop.
2.
Open the Application folder and get into Network.
3.
On the Network screen, select Using DHCP from the drop down list of Configure IPv4.
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4.3 Pinging the Router from Your Computer
The default gateway IP address of the router is 192.168.1.1. For some reason, you might need to
use “ping” command to check the link status of the router. The most important thing for this
command is that the computer will receive a reply from 192.168.1.1 for correct link. If not,
please check the IP address of your computer. We suggest you setting the network connection as
get IP automatically. (Please refer to the section 4.2).
Please follow the steps below to ping the router correctly.
For Windows
1.
2.
Open the Command Prompt window (from Start menu>> Run).
Type command (for Windows 95/98/ME) or cmd (for Windows NT/ 2000/XP). The DOS
command dialog will appear.
3.
Type ping 192.168.1.1 and press [Enter]. If the link is OK, the line of Reply from
192.168.1.1:bytes=32 time<1ms TTL=255 will appear.
4.
If the line does not appear, please check the IP address setting of your computer.
For Mac OS (Terminal)
1.
Double click on the current used Mac OS on the desktop.
2.
Open the Application folder and get into Utilities.
3.
Double click Terminal. The Terminal window will appear.
4.
Type ping 192.168.1.1 and press [Enter]. If the link is OK, the line of 64 bytes from
192.168.1.1: icmp_seq=0 ttl=255 time=xxxx ms will appear.
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4.4 Checking If the ISP Settings Are Correct or Not
Open Online Status to check current network status. Be careful to check if the settings coming
from your ISP have been typed correctly or not.
If there is something wrong with the configuration, please go to WAN page and choose General
Setup again to do the adjustment.
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4.5 Backing to Factory Default Setting If Necessary
Sometimes, a wrong connection can be improved by returning to the default settings. Try to reset
the router by software or hardware.
Warning: After pressing factory default setting, you will loose all settings you
did before. Make sure you have recorded all useful settings before you pressing.
The password of the factory default is null.
Software Reset
You can reset router to factory default via Web page.
Go to System Maintenance and choose Reboot System on the web page. The following screen
will appear. Choose Reboot with Factory Default Configuration and click Reboot. After few
seconds, the router will return all the settings to the factory settings.
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Hardware Reset
While the router is running (ACT LED blinking), press the Factory Reset button and hold for
more than 5 seconds. When you see the ACT LED blinks rapidly, please release the button. Then,
the router will restart with the default configuration.
After restore the factory default setting, you can configure the settings for the router again to fit
your personal request.
4.6 Contacting Your Dealer
If the router settings are correct at all, and the router still does not connect to internet, please
contact your ISP technical support representative to help you for configuration.
Also, if the router still cannot work correctly, please contact your dealer for help. For any further
questions, please send e-mail to support@draytek.com.
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