VTech | UP407 | User`s manual | VTech UP407 User`s manual

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UP407
4-Line Office Phones
Cordless Handset
BC
Abridged user’s manual
Congratulations
on your purchase of this VTech product. Before using this product,
please read the Important safety information.
This abridged user’s manual provides you with the basic
installation and setup instructions. You may refer to the online
complete user’s manual for complete installation and operation
instructions at businessphones.vtech.com.
For customer service or product information, visit our website at
businessphones.vtech.com or call 1 (800) 595-9511. In Canada,
please dial 1 (800) 267-7377.
Model number: ErisBusinessSystem™ UP407
Type: 4-Line Office Phones Cordless Handset
Serial number: Purchase date:
Place of purchase:
Both the model and serial numbers of your VTech product can be
found on the bottom of the telephone base.
Save your sales receipt and original packaging in case it is
necessary to return your telephone for warranty service.
Compatible with
Hearing Aid T-Coil
Telephones identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing aids and
cochlear implants. The TIA-1083 Compliant Logo is a trademark of
the Telecommunications Industry Association. Used under license.
T
TIA-1083
ErisBusinessSystem™ is a trademark of VTech Communications, Inc.
Important safety information
This symbol is to alert you to important operating or servicing instructions
that may appear in this user’s manual. Always follow basic safety
precautions when using this product to reduce the risk of injury, fire, or
electric shock.
Safety information
•
•
•
•
•
•
•
•
Read and understand all instructions in the user’s manual. Observe all markings
on the product.
Avoid using a telephone during a thunderstorm. There may be a slight chance of
electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak. Under
certain circumstances, a spark may be created when the adapter is plugged
into the power outlet, or when the handset is replaced in its cradle. This is a
common event associated with the closing of any electrical circuit. The user
should not plug the phone into a power outlet, and should not put a charged
handset into the cradle, if the phone is located in an environment containing
concentrations of flammable or flame-supporting gases, unless there is adequate
ventilation. A spark in such an environment could create a fire or explosion. Such
environments might include: medical use of oxygen without adequate ventilation;
industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas;
etc.
Do not use this product near water, or when you are wet. For example, do
not use it in a wet basement or shower, or next to a swimming pool, bathtub,
kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning.
If the product comes in contact with any liquid, unplug any line or power cord
immediately. Do not plug the product back in until it has dried thoroughly.
Install this product in a protected location where no one can trip over any line or
power cords. Protect cords from damage or abrasion.
If this product does not operate normally, see the Troubleshooting section of
the online complete user’s manual. If you cannot solve the problem, or if the
product is damaged, refer to the Limited warranty section on pages 37-39. Do not
open this product except as directed in the user’s manual. Opening the product
or reassembling it incorrectly may expose you to hazardous voltages or other
risks.
Replace backup battery only as described in the user’s manual. Do not burn or
puncture batteries — they contain caustic chemicals.
This power adapter is intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, an under-the-table or cabinet outlet.
Caution:
• Use only the power adapter and rechargeable battery provided with this
product. To obtain a replacement, visit our website at
businessphones.vtech.com or call 1 (800) 595-9511. In Canada, dial
1 (800) 267-7377.
• N’utilisez que le bloc-piles inclus avec cet appareil ou l’équivalent. Pour
commander un bloc-piles, composez le 1 (800) 267-7377 ou visitez
notre site Web au businessphones.vtech.com.
i
Important safety information
Especially about cordless telephones
•
Privacy: The same features that make a cordless telephone convenient
create some limitations. Telephone calls are transmitted between the telephone
base and the handset by radio waves, so there is a possibility that your cordless
telephone conversations could be intercepted by radio receiving equipment
within range of the cordless handset. For this reason, you should not think
of cordless telephone conversations as being as private as those on corded
telephones.
•
Electrical power: The telephone base of this cordless telephone must be
connected to a working electrical outlet which is not controlled by a wall switch.
Calls cannot be made from the handset if the telephone base is unplugged,
switched off or if the electrical power is interrupted.
•
Potential TV interference: Some cordless telephones operate at frequencies that
may cause interference to TVs and VCRs. To minimize or prevent
such interference, do not place the telephone base of the cordless telephone
near or on top of a TV or VCR. If interference is experienced, moving the
cordless telephone farther away from the TV or VCR will often reduce or
eliminate the interference.
•
Rechargeable batteries: This product contains nickel-metal hydride rechargeable
batteries. Exercise care in handling batteries in order not to create a short circuit
with conductive material such as rings, bracelets, and keys. The battery or
conductor may overheat and cause harm. Observe proper polarity between the
battery and the battery charger.
•
Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe
manner. Do not burn or puncture. Like other batteries of this type, if burned or
punctured, they could release caustic material which could
cause injury.
The RBRC™ Seal means that the manufacturer is voluntarily
participating in an industry program to collect and recycle nickelmetal hydride rechargeable batteries when taken out of service
within the United States. These batteries may be taken to a
participating local retailer of replacement batteries or recycling
center. You may call 1 (800) 8-BATTERY for locations accepting
spent Ni-MH batteries.
ii
Important safety information
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a
multidisciplinary evaluation of the interference between portable wireless telephones
and implanted cardiac pacemakers. Supported by the U.S. Food and Drug
Administration, WTR recommends to physicians that:
Pacemaker patients
• Should keep wireless telephones at least six inches from the pacemaker.
• Should NOT place wireless telephones directly over the pacemaker, such as in a
breast pocket, when it is turned ON.
• Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other
persons using wireless telephones.
Especially about telephone answering systems
Two-way recording: This unit does not sound warning beeps to inform the other
party that the call is being recorded. To ensure that you are in compliance with any
federal or state regulations regarding recording a telephone call, you should start
the recording process and then inform the other party that you are recording the
conversation.
SAVE THESE INSTRUCTIONS
iii
Parts checklist
Your telephone package contains the following items. Save your
sales receipt and original packaging in the event warranty service
is necessary.
Go to
businessphones.vtech.com
to register your product for
enhanced warranty support
and latest VTech product
news.
UP407
4-Line Office Phones
Cordless Handset
BC
1((
+06
%#0%'.
Abridged user’s manual
Abridged user’s
manual
Cordless handset
Battery for cordless
handset
Charger for cordless
handset with power
adapter installed
iv
Battery compartment
cover
Table of contents
Getting started
Handset overview......................... 1
Handset screen icons................... 4
Alert tones and lights.................... 5
Alert tones................................. 5
Indicator lights........................... 5
Charger installation....................... 6
Battery installation and
charging.................................... 7
Wall mount installation.................. 9
Adding and registering a
handset................................... 11
Deregistering a handset............. 14
Redial...................................... 21
Options while on calls................. 22
Call waiting.............................. 22
Volume control......................... 22
Mute........................................ 22
Conference call........................... 23
A. Inviting parties using
Intercom.................................. 24
B. Join a call in progress......... 24
Intercom...................................... 25
Make an intercom call to an
extension................................. 25
Answer an intercom call.......... 25
End an intercom call................ 25
Answer an incoming call
during an intercom call............ 25
Telephone settings
Telephone setup......................... 16
Ringer volume......................... 16
Ringer tone.............................. 17
LCD Language........................ 18
Key tone.................................. 19
LCD contrast........................... 19
Directory
Create directory entries.............. 26
Create a new directory
entry........................................ 26
Review directory entries.......... 26
Search directory......................... 27
Search by name...................... 27
Telephone operation
Telephone operation................... 20
Making and ending a call......... 20
On hook dialing (predialing).... 20
Using the speakerphone......... 20
Answering a call...................... 21
Temporary ringer silencing...... 21
Caller ID
Caller ID operation...................... 28
Review the caller ID
information.............................. 28
Dial a call history entry............ 28
v
Table of contents
Answering system
Private mailbox setup................. 29
Announcement........................ 29
Answering system operation...... 30
Visual message waiting
indicator................................... 30
Message playback................... 30
Appendix
Troubleshooting.......................... 31
Maintenance............................... 33
FCC Part 68 and ACTA.............. 34
FCC Part 15................................ 36
Limited warranty......................... 37
Technical specifications.............. 40
vi
Getting started
Handset overview
Charge light
• On when the handset is charging in the charger.
Softkeys (2)
• Press to select a menu item displayed above
the key.
LINE 1/LINE 2/LINE 3/LINE 4
• Press to make a call on the desired line.
• Press to answer a call.
INT
• Press to make an intercom call when in idle.
REDIAL/PAUSE
• Press to view the last 10 numbers dialed.
/SPEAKER
+06
1((
%#0%'.
• Press to turn on the handset speakerphone. Press
again to resume normal handset use.
1
Getting started
Handset overview
VOL/ DIR
• Press to scroll up while in menus.
• During a call, press to increase the
listening volume.
• Press to show directory entries when the telephone
is not in use.
MENU/SELECT
• Press to enter the menu.
• While in a menu, press to select an item or save an
entry or setting.
OFF/CANCEL
• While using menus, press to return to idle mode.
• During a call, press to hang up.
VOL/ CID
+06
1((
• Press to scroll down while in menus.
%#0%'.
• During a call, press to decrease the
listening volume.
• Press to show the caller ID history when the
telephone is not in use.
MUTE/DELETE
• During a call, press to mute the microphone.
• While predialing, press to delete digits.
• While reviewing the directory entry, press to delete
an individual entry.
• While entering or editing a directory entry, press to
erase a digit or character.
2
Getting started
Handset overview
Belt clip
Main menu
Main menu
• Ringers
• Phone Settings
Ringers
Phone
Phone settings
BACK
+06
SELECT
1((
%#0%'.
Using menus
• Press MENU/SELECT or MENU to
show the first menu item, Ringers.
• Press or to scroll through
menu items.
• Press MENU/SELECT or SELECT
to select or save changes to a
highlighted menu item.
• Press OFF/CANCEL or BACK to
cancel an operation, exit the menu
display or return to the idle screen.
3
Getting started
Handset screen icons
L1
L2
L3
L4
Telephone lines - On steadily when line 1, line 2, line 3, or line 4
is in use on this handset, or flashes when there is an incoming call.
Ringer off - On steadily when the ringer volume is set to OFF.
Headset - On steadily when using a corded headset.
Speakerphone - On steadily when using the speakerphone.
MUTE
NEW
Mute - Microphone is muted.
New caller ID log - Missed and new calls.
4
Getting started
Alert tones and lights
Alert tones
One beep
There is an incoming call waiting.
Five beeps
The telephone has completed the command
successfully.
Indicator lights
Charge light
• On when the handset is charging in the charger.
Large Lighted Display
LINE 1/LINE 2/LINE 3/LINE 4
• On when the telephone line is in use.
• Flashes when there is an incoming call.
+06
1((
%#0%'.
Backlight (lighted display and dial pad)
• On when the handset is lifted from the charger.
• On when a key is pressed.
/SPEAKER light
• On when the speakerphone is in use.
5
Getting started
Charger installation
The power adapter is intended to be correctly oriented
in a vertical or floor mount position. The prongs are not
designed to hold the plug in place if it is plugged into a
ceiling, under-the-table or cabinet outlet.
Install the charger as shown below.
Plug the power adapter into an
electrical outlet not controlled
by a wall switch.
NOTE: Use only the power adapter supplied with this product. To order a
replacement power adapter, visit our website at businessphones.vtech.com, or
call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.
6
Getting started
Battery installation and charging
Install the battery as shown on the next page. Once you have
installed the battery, the screen indicates the battery status (see
the table below). If necessary, place the handset in the charger
to charge the battery. For best performance, keep the handset
in the charger when not in use. The battery is fully charged after
11 hours of continuous charging. See the table on the Technical
specification on page 40 for battery operating times.
If the screen is blank, you need to charge the handset without
interruption for at least 30 minutes to give the handset enough
charge to use the telephone for a short time. When the battery is
low, the handset shows Low battery and a flashing .
Battery indicators
Battery status
The screen is blank or
shows Place in charger
and flashes.
The battery has no or
very little charge. The
handset cannot be used.
Charge without
interruption (at least
30 minutes).
The screen shows
Low battery and
flashes.
Battery has enough
charge to be used for a
short time.
Charge without
interruption (at least
30 minutes).
The screen shows
EXT XX. (XX represents
the extension number of
its registered device).
Battery is charged.
To keep the battery
charged, place the
handset in the charger
when not in use.
7
Action
Getting started
Battery installation and charging
Install the battery as shown below.
1. Plug the battery connector securely into the socket inside the
handset battery compartment. Insert the supplied battery with
the label THIS SIDE UP facing up as indicated.
2. Align the cover flat against the battery compartment, then slide
it upwards until it clicks into place.
3. Charge the handset by placing it face forward in the charger.
The charge light is on when charging.
1
2
3
The charge
light turns on.
+06
1((
%#0%'.
NOTES:
• Use only the supplied rechargeable battery or replacement battery (model
BT166342). To order a replacement battery, visit our website at
businessphones.vtech.com, or call 1 (800) 595-9511. In Canada, dial
1 (800) 267-7377.
• N’utilisez que le bloc-piles inclus avec cet appareil ou l’équivalent (modèle
BT166342). Pour commander un bloc-piles, composez le 1 (800) 267-7377 ou
visitez notre site Web au businessphones.vtech.com.
• If you do not use the handset for a long time, disconnect and remove the battery
to prevent possible leakage.
8
Getting started
Wall mount installation
The charger is ready for tabletop use. If you want to mount the
charger on a wall, use two 10mm screws and wall anchors (not
provided) to hold the charger in place. The screws and wall
anchors are available for purchase in many hardware or consumer
electronics retailers. You might need a professional to install the
charger.
To mount the charger on the wall
1. Use a pencil to mark the desired positions of the two holes on
the wall, make sure the space between the two holes is 30mm.
Drill two holes in the wall according to the marks.
Screw spacing 30mm
(1.18 inches)
2. If you drill the holes into a stud, go to step 3.
-ORIf you drill the holes into an object other than a stud, insert the
wall anchors (not provided) into the holes and tap gently on the
ends with a hammer until the wall anchors are flush with the
wall.
9
Getting started
Wall mount installation
3. Insert the screws (not provided) into the holes and tighten them
until only 1/4 inch of the screws are exposed.
4. Align the holes at the back of the charger with the screws on
the wall and slide the charger down until it locks into place.
10
Getting started
Adding and registering a handset
You must register this UP407 cordless handset with the UP416
console or UP406 deskset before use. Each UP416 or UP406
supports only one cordless handset. When first purchased, the
handset shows Choose Handset in Registration at base menu.
Put handset on cradle to register.
If the handset does not have enough power to proceed with the
registration, you need to charge the new handset for at least five
minutes (see Battery installation and charging on pages 7-8).
Start registration when the handset screen shows Choose
Handset in Registration at base menu. Put handset on cradle
to register.
11
Getting started
Adding and registering a handset
To register a handset to your UP416 console
1. Make sure the cordless handset is out of the
charger and the screen shows Choose
Handset in Registration at base menu.
Put handset on cradle to register.
2. On the UP416 console, press MENU/SELECT.
3. Press or to scroll to Registration,
then press MENU/SELECT or /SKIP.
4. Press MENU/SELECT again or press
/SKIP to select Handset. The UP416
console screen shows Registering
handset... (Put handset on cradle
to start).
5. Place the unregistered handset into the
charger. The handset screen displays
Registering... Please wait during
registration. The handset beeps once and
begins registering to the UP416 console.
It takes up to 60 seconds to complete
the registration. When the registration is
successful, the UP416 console shows
Handset registered.
NOTE: If the registration is not successful, the
console returns to the previous screen. To reset
the handset, remove the handset from the
charger. Wait for about two minutes, then try the
registration process again.
Choose Handset
in Registration
at base menu.
Put handset
on cradle to
register
Ringers
Set Date/time
One Touch
Phone Settings
System Setup
>Registration
Customer Support
Registration
>Handset
DECT Headset
Deregistration
Registering
handset...
(Put handset on
cradle to start)
12
Getting started
Adding and registering a handset
To register a handset to your UP406 deskset
1. Make sure the cordless handset is out of
the charger and the screen shows Choose
Choose Handset
in Registration
Handset in Registration at base menu.
at base menu.
Put handset on cradle to register.
Put handset
on cradle to
2. On the UP406 deskset, press MENU/SELECT.
register
3. Press
or
to scroll to Registration, then
press MENU/SELECT or /SKIP.
4. Press MENU/SELECT again or /SKIP
Phone Settings
to select Handset. The UP406 deskset
System Setup
screen shows Registering handset...
>Registration
Customer Support
(Put handset on cradle to start).
5. Place the unregistered handset into the
charger. The handset screen displays
Registration
Registering... Please wait during
>Handset
registration. The handset beeps once and
DECT Headset
begins registering to the UP406 deskset.
Deregistration
It takes up to 60 seconds to complete
the registration. When the registration is
successful, the UP406 deskset shows
Registering
handset...
Handset registered.
(Put handset on
cradle to start)
NOTES:
• If the registration is not successful, the deskset returns to the previous screen.
To reset the handset, remove the handset from the charger. Wait for about two
minutes, then try the registration process again.
• We recommend you avoid using the deskset and the cordless handset at the
same time.
13
Getting started
Deregistering a handset
You may need to deregister your cordless handset when you have
a registered handset and need to replace one. Please read all the
instructions on this page before beginning the deregistration
process.
Please make sure the telephone system is not in use
before deregistration.
To deregister the cordless handset from the UP416 console
1. On the console, press MENU/SELECT.
2. Press
or
to scroll to Registration,
then press MENU/SELECT or /SKIP.
3. Press
or
to scroll to Deregistration,
then press MENU/SELECT or /SKIP.
4. The screen shows Deregister all
devices? Press ‘SELECT’ to confirm.
Press MENU/SELECT to confirm.
5. The process takes up to 10 seconds
to complete. The console shows
Handset deregistered. DECT Headset
deregistered. and there is a confirmation
tone when the deregistration is
successful.
Ringers
Set Date/time
One Touch
Phone Settings
System Setup
>Registration
Customer Support
Registration
Handset
DECT Headset
>Deregistration
NOTE: To register a cordless handset to your
UP416 console again, refer to the registration
information on page 12.
Deregister
all devices?
Press ‘SELECT’
to confirm
14
Getting started
Deregistering a handset
To deregister the cordless handset from the UP406 deskset
1. On the deskset, press MENU/SELECT.
2. Press
or
to scroll to Registration,
then press MENU/SELECT or /SKIP.
3. Press
or
to scroll to Deregistration,
then press MENU/SELECT or /SKIP.
4. The screen shows Deregister all
devices? Press ‘SELECT’ to confirm.
Press MENU/SELECT to confirm.
5. The process up to 10 seconds to
complete the deregistration. The deskset
shows Handset deregistered. DECT
Headset deregistered. and there is a
confirmation tone when the deregistration
is successful.
Phone Settings
System Setup
>Registration
Customer Support
Registration
Handset
DECT Headset
>Deregistration
Deregister
all devices?
Press ‘SELECT’
to confirm
NOTE: To register a cordless handset to your UP406 deskset again, refer to
the registration information on page 13.
15
Telephone settings
Telephone setup
Ringer volume
Use this feature to set the ringer volume to one of
six levels or turn the ringer off. When the ringer is
off, the icon appears on the handset screen. The
handset stores the volume setting for all lines.
1. When the handset is idle, press MENU/SELECT
or MENU.
2. Press MENU/SELECT or SELECT to select
Ringers.
3. Press MENU/SELECT or SELECT again to
select Ringer volume.
4. Press DIR or CID on the handset to adjust
the ringer volume, or press OFF to turn the
ringer off.
5. Press MENU/SELECT or SET to save the
setting and return to the previous menu. There
is a confirmation tone. To exit without making
changes, press OFF/CANCEL.
NOTE: The ringer volume also determines the ringer
volume for intercom calls. If the handset ringer volume is
set to off, that handset is silenced for all incoming calls,
including intercom calls.
16
Ringers
Phone settings
BACK
SELECT
Ringers
Ringer Volume
Ringer Tone
BACK
SELECT
Ringer Volume
OFF
SET
Telephone settings
Telephone setup
Ringer tone
Use this feature to choose one of the ten ringer tones. You can
choose different ringer tones for different lines so you can easily
identify which line is calling.
1. When the handset is idle, press MENU/SELECT
or MENU.
2. Press MENU/SELECT or SELECT to select
Ringers.
3. Press DIR or CID to scroll to Ringer tone,
then press MENU/SELECT or SELECT.
4. Press DIR or CID to select the desired line
(Line 1, Line 2, Line 3 or Line 4), then press
MENU/SELECT or SELECT.
5. Press DIR or CID to select a desired
ringer tone.
6. Press MENU/SELECT or SELECT to save the
setting and return to the previous menu. There
is a confirmation tone. To exit without making
changes, press OFF/CANCEL or BACK.
7. Repeat steps 4-6 above to choose ringer
tones for other lines if desired.
Ringers
Ringer Volume
Ringer Tone
BACK
Ringer Tone
j
Line 1
Line 2
Line 3
Line 4
BACK
SELECT
Ringer Tone
j
Tone 1
Tone 2
Tone 3
Tone 4
BACK
17
SELECT
SELECT
Telephone settings
Telephone setup
LCD Language
This feature allows you to change the language
used for handset displays. By default, the
language is set to English.
1. When the handset is idle, press MENU/SELECT
or MENU.
2. Press DIR or CID to scroll to
Phone Settings, then press MENU/SELECT
or SELECT.
3. Press MENU/SELECT or SELECT again to
select LCD Language.
4. Press DIR or CID to scroll to English,
Français or Español.
5. Press MENU/SELECT or SELECT to save
the setting and return to the previous menu.
You hear a confirmation tone. To exit without
making changes, press OFF/CANCEL
or BACK.
Ringers
j
Phone Settings
BACK
SELECT
Phone Settings
j
LCD Language
Home Area Code
Key Tone
LCD Contrast
BACK
SELECT
LCD Language
j
English
Francais
,
~
Espanol
BACK
18
SELECT
Telephone settings
Telephone setup
Key tone
The handset is set to beep with each key press. If you turn off the
key tone, there are no beeps when you press keys.
1. When the handset is idle, press MENU/SELECT
Phone Settings
or MENU.
LCD Language
2. Press DIR or CID to scroll to Phone Settings, Home Area Code
Key Tone
then press MENU/SELECT or SELECT.
LCD Contrast
3. Press DIR or CID to scroll to Key Tone, then
press MENU/SELECT or SELECT.
BACK
SELECT
4. Press DIR or CID to scroll to On or Off.
Key Tone
5. Press MENU/SELECT or SELECT to save the
j
On
setting and return to the previous menu. You
Off
hear a confirmation tone. To exit without making
changes, press OFF/CANCEL or BACK.
BACK
SELECT
LCD contrast
Use this feature to adjust the screen contrast to one of eight levels
to optimize readability in different lighting conditions.
1. When the handset is idle, press MENU/SELECT
or MENU.
2. Press DIR or CID to scroll to
Phone Settings, then press MENU/SELECT
or SELECT.
3. Press DIR or CID to scroll to LCD Contrast,
then press MENU/SELECT or SELECT.
4. Press DIR or CID to scroll to the desired
screen contrast level (Level 1 - Level 8).
5. Press MENU/SELECT or SELECT to save the
setting. You hear a confirmation tone. To exit
without making changes, press OFF/CANCEL
or BACK.
19
Phone Settings
LCD Language
Home Area Code
Key Tone
LCD
LCD Contrast
Contrast
BACK
SELECT
LCD Contrast
Level 1
Level 2
Level 3
Level 4
BACK
SELECT
Telephone operation
Telephone operation
Making and ending a call
To make a call:
1. Press the desired line key (LINE 1-LINE 4).
2. Wait for a dial tone, then enter the telephone number. The
screen displays the elapsed time as you talk (in hours, minutes
and seconds).
To end a call:
• Press OFF/CANCEL or return the handset to the charger to hang
up.
-OR• Press the corresponding line key (LINE 1-LINE 4) to hang up.
NOTE: The elapsed time is not affected by accessing services from your telephone
service provider.
On hook dialing (predialing)
1. Enter the telephone number. Press MUTE/DELETE to
make corrections.
2. Press the desired line key LINE 1-LINE 4 to dial the call.
Using the speakerphone
During a call, press /SPEAKER to switch between handsfree
speakerphone and normal handset use. Press OFF/CANCEL to
hang up.
20
Telephone operation
Telephone operation
Answering a call
To answer a call:
Press any line key (LINE 1-LINE 4).
-ORPress /SPEAKER on the cordless handset to answer using
the speakerphone.
Temporary ringer silencing
Press SILENCE while the telephone is ringing to silence the
ringer temporarily on the handset only. This turns off the ringer
without disconnecting the call. The next incoming call rings
normally at the preset volume.
Redial
The handset shares the same redial memory with its registered
console or deskset. The memory can hold the last 10 telephone
numbers dialed (up to 30 digits) from the handset and its
registered console or deskset.
To view and dial the 10 most recently dialed numbers:
1. Press REDIAL/PAUSE to enter the redial list and display the
summary with the total number of redial numbers.
2. Press REVIEW, then press DIR or CID to view the last
10 called numbers.
3. Press OFF/CANCEL to exit the redial list.
To redial a number:
When the desired number displays on the screen, press DIAL or
the desired line key (LINE 1-LINE 4) to dial
21
Telephone operation
Options while on calls
Call waiting
If you subscribe to call waiting service with your telephone service
provider, you hear a beep if someone calls while you are on a call.
• Press FLASH to put your current call on hold and take the
new call.
• Press FLASH at any time to switch back and forth
between calls.
Volume control
Use this feature to set the listening volume to one of six levels
for the handset and speakerphone. While on a call, press
VOL or VOL to adjust the listening volume.
NOTE: Handset and speakerphone volume settings are independent.
Mute
+06
1((
%#0%'.
Use this feature during a telephone conversation to silence
the microphone. You can hear the caller, but the caller cannot hear
you.
To mute a call:
• Press MUTE/DELETE. When mute is on, the
screen displays MUTE.
To take a call off mute:
• Press MUTE/DELETE again and
resume speaking.
22
Telephone operation
Conference call
Conference calls
The handset can support 3-way conference with a maximum of
one outside call and two system extensions (including the initiating
party), or two outside calls and the handset itself. The outside
call must be established first because an intercom call cannot be
placed on hold.
There are two ways to establish a conference call.
A. Inviting parties using Intercom
The party who initiates the conference invites other system
extensions to join the conference by using intercom after
establishing the first outside call.
-ORB. Join a call by answering an intercom call
Other system extensions can join the call in progress by pressing
the line key which is currently in use for the conference to join the
call.
23
Telephone operation
Conference call
A. Inviting parties using Intercom
1. Make or answer an outside call.
2. Press another available line key to make another outside call.
The original outside call is put on hold. When the external party
picks up, you can have a private conversation with that party.
-ORPress INT. The outside call is put on hold. Press or to
scroll to the desired extension, then press MENU/SELECT or
SELECT. The called extension picks up the intercom call. You
can now have a private conversation with that extension.
3. Press MENU/SELECT, then press MENU/SELECT again or
SELECT to select Conference at any time to begin the
conference call.
4. Press OFF/CANCEL to hang up. If the party who initiates the
conference call hangs up, the call will be ended. The call will
also be ended when all parties hang up.
B. Join a call in progress
1. If the call privacy of the registered UP416 console or UP406
deskset is set to On, turn the setting off before you proceed.
Follow the instructions of To turn call privacy off during a call
in the user’s manual of UP416 or UP406.
2. Make or answer an outside call on the handset.
3. Any system extension can join the call by pressing the line
key currently in use to join the conference until the maximum
capacity is reached.
4. Press OFF/CANCEL to hang up. The call will be ended when all
parties hang up.
NOTE: If the system extension who initiated the call does not turn off the call
privacy setting and you try to join that call, the screen displays Unavailable.
24
Telephone operation
Intercom
You can use the intercom feature for conversations between the
handset and a console or a deskset.
The console and each deskset in the telephone system MUST
be assigned a unique extension number for the intercom feature
to work. The assignment is done when the console or deskset is
initially set up. The cordless handset shares the same extension
as its registered console or deskset.
Make an intercom call to an extension
1. Press INT on the handset when it is idle.
2. Press DIR or CID to scroll to a desired extension, then press
MENU/SELECT or SELECT.
3. The handset displays Intercom to: XX (XX represents the
extension number of destination device).
Answer an intercom call
When you receive an intercom call, you hear a ringing tone
and the handset displays Intercom from: XX (XX represents
the extension number of the calling device). Press INT or
/SPEAKER to answer.
End an intercom call
Press OFF/CANCEL to hang up.
Answer an incoming call during an intercom call
If you receive an incoming outside call during an intercom call,
there is an alert tone.
To answer the call, press the corresponding line key (LINE 1LINE 4).
25
Directory
Create directory entries
Create a new directory entry
Use the following steps to store a name and number in
the directory.
1. When the handset is idle, press VOL/ DIR.
2. The handset displays Directory XXX
entries. Press ADD NEW to add an entry.
3. The screen displays Enter Name. Use the
+06
dialing keys to enter the name (up to
15 characters).
• Press MUTE/DELETE or CLEAR to delete
a character.
1((
%#0%'.
• Press 0 to add a space.
4. Press MENU/SELECT or NEXT to proceed. The screen displays
Enter Number. Use the dialing keys to enter the number (up to
30 digits).
• Press MUTE/DELETE or CLEAR to delete a digit.
5. Press MENU/SELECT or NEXT to save. The handset displays
Please Wait..., and then you hear a confirmation tone. To exit
without making changes, press OFF/CANCEL.
Review directory entries
1. When the handset is idle, press DIR.
2. The handset displays Directory XXX entries. Press REVIEW.
3. Press DIR or CID to browse through the directory. Entries
appear alphabetically by the first letter in the name.
4. Press OFF/CANCEL to cancel an operation and return to
idle mode.
26
Directory
Search directory
Search by name
Follow the steps below to search for directory entries on
the handset.
1. When the handset is idle, press VOL/ DIR.
2. Press REVIEW, then press DIR or CID to browse through the
directory.
3. When a name appears, press the dial pad keys (2-9) to start a
name search. The directory shows the first name beginning
with the first letter associated with the dial pad key, if there is
an entry in the directory beginning with that letter. If there is no
entry matching the letter you press, it remains in the current
entry.
4. To see other names starting with the letters on the same
dial pad key, keep pressing the key. The names appear in
alphabetical order.
For example, if you have the names Jennifer, Jessie, Kevin
and Linda in your directory:
• If you press 5 (JKL) once, you see Jennifer.
• If you press 5 (JKL) twice, you see Kevin.
• If you press 5 (JKL) three times, you see Linda.
• To view Jessie, press CID while Jennifer is displayed.
27
Caller ID
Caller ID operation
Review the caller ID information
1. When the handset is idle, press VOL/ CID.
2. The handset displays Call History
New Calls: XX and Total Calls: XX.
Press REVIEW.
3. Press DIR or CID to review the caller ID
information. The caller ID history entries
are stored in reverse chronological order,
starting with the most recent entry.
4. To exit without making changes, press
OFF/CANCEL.
+06
1((
%#0%'.
Dial a call history entry
1. When in the caller ID history, press DIR or
number you wish to call.
2. Press the desired line key (LINE 1-LINE 4).
28
CID
to browse the
Answering system
Private mailbox setup
Announcement
The system plays an outgoing announcement to the caller when
the call is answered by the private mailbox. The system has a
default announcement, “Hello, please leave a message after the
tone.” You can use this announcement or record your own.
You can record an announcement up to 150 seconds.
To record the announcement:
1. When the handset is idle, press ANS SYS.
2. Press DIR or CID to scroll to Private Mailbox, then press
MENU/SELECT or SELECT.
3. Press MENU/SELECT or SELECT to select Announcement.
4. Press DIR or CID to scroll to Record, then press
MENU/SELECT or SELECT.
5. Speak towards the microphone and record your announcement.
The screen displays Record OGM and the time elapsed. Press
MENU/SELECT to stop recording.
29
Answering system
Answering system operation
Visual message waiting indicator
The handset displays XX New message(s) when there are new
messages and/or memos in the central and private mailbox of
its registered console, or in the private mailbox of its registered
deskset.
Message playback
From the handset, you can play the messages in the
private mailbox.
You can choose to listen to the new messages or all messages
recorded in the private mailbox. All messages are played in
chronological order.
When playback begins, the total number of messages is
announced. Before each message, you hear the date and time
of the recording. After the last message, you hear, “End of the
messages.”
To listen to messages in the mailbox:
1. While the telephone is idle, press ANS SYS on the handset.
2. Press MENU/SELECT or SELECT to select Play Messages.
3. Press DIR or CID to choose Play new msgs to play the new
message only or Play all msgs to play all the messages in the
mailbox.
4. Press MENU/SELECT to play the messages.
5. The system announces the number of new or missed messages
in the mailbox.
Options during playback
When a message is playing on the handset:
• Press SKIP to skip to the next message.
• Press REPEAT to repeat the current message. Immediately
press REPEAT after the date and time announcement to hear
the previous message.
• Press 5 to stop.
30
Appendix
Troubleshooting
If you have difficulty with your telephone, please try the
suggestions below. For customer service, visit our website at
businessphones.vtech.com or call 1 (800) 595-9511. In Canada,
dial 1 (800) 267-7377
The handset registration is unsuccessful.
• Follow the handset registration instructions to register the
handset again (see To register a handset to your UP416
console or To register a handset to your UP406 deskset).
My telephone doesn’t work at all.
• Make sure the power cord is securely plugged in.
• Make sure you plug the battery connector securely into the
cordless handset.
• Make sure you plug the telephone line cords securely and firmly
into the console and the telephone wall jacks.
• Make sure you plug the Ethernet cable securely and firmly into
the console and a router.
• Charge the battery in the cordless handset for at least 11 hours.
For optimum daily performance, return the cordless handset to
the charger when not in use.
• If the battery is depleted, charge the handset for at least
30 minutes before you use it.
• You may need to purchase a new battery. Refer to Battery
installation and charging section.
31
Appendix
Troubleshooting
There is no dial tone.
• Try all the suggestions above.
• Move the cordless handset closer to the console or deskset. You
may have moved out of range.
• If the previous suggestions do not work, disconnect the
telephone line from the console and connect it to a different
phone. If there is no dial tone on that phone either, the problem
is in your wiring or telephone service. Contact your telephone
service provider.
• Your line cord may be defective. Try installing a new line cord.
I cannot dial out.
• Try all the suggestions above.
• Make sure you have a dial tone before dialing. The cordless
handset may take a second or two to find the console or
deskset and produce a dial tone. This is normal. Wait an extra
second before dialing.
• Eliminate any background noise. Noise from a television,
radio or other appliances may cause the phone to not dial
out properly. If you cannot eliminate the background noise,
try muting the cordless handset before dialing, or dialing from
another room with less background noise.
• If other phones in your home are having the same problem,
contact your telephone service provider (charges may apply).
I cannot switch a call from the cordless handset to
the console or deskset.
• Make sure the system has only one line operating. You cannot
switch the call from the cordless handset to the console or
deskset if there is more than one telephone line in operation.
32
Appendix
Maintenance
Taking care of your telephone
•
Your cordless telephone contains sophisticated electronic parts, so you must
treat it with care.
•
•
•
Avoid rough treatment.
Place the corded handset down gently.
Save the original packing materials to protect your cordless telephone if you ever
need to ship it.
Avoid water
•
You can damage your cordless telephone if it gets wet. Do not use the corded
handset in the rain, or handle it with wet hands. Do not install the cordless
telephone near a sink, bathtub or shower.
Electrical storms
•
Electrical storms can sometimes cause power surges harmful to electronic
equipment. For your own safety, take caution when using electric appliances
during storms.
Cleaning your telephone
•
Your cordless telephone has a durable plastic casing that should retain its luster
for many years. Clean it only with a soft cloth slightly dampened with water or a
mild soap.
•
Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when
you are wet or standing in water. If the telephone base should fall into water,
DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND
TELEPHONE LINE CORDS FROM THE WALL, then pull the unit out by the
unplugged cords.
33
Appendix
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical
requirements adopted by the Administrative Council for Terminal Attachments
(ACTA). The label on the back or bottom of this equipment contains, among other
things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be
provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the
telephone network must comply with the applicable Part 68 rules and technical
requirements adopted by ACTA. A compliant telephone cord and modular plug is
provided with this product. It is designed to be connected to a compatible modular
jack that is also compliant. An RJ11 jack should normally be used for connecting to
a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s
manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you
may connect to your telephone line and still have them ring when you are called.
The REN for this product is encoded as the 6th and 7th characters following the
US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all
areas, the sum of all RENs should be five (5.0) or less. For more information, please
contact your telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired
alarm dialing equipment connected to telephone line, ensure the connection of this
equipment does not disable your alarm equipment. If you have questions about
what will disable the alarm equipment, consult your telephone service provider or a
qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until
the problem has been corrected. Repairs to this telephone equipment can only be
made by the manufacturer or its authorized agents. For repair procedures, follow the
instructions outlined under the Limited Warranty.
If this equipment is causing harm to the telephone network, the telephone service
provider may temporarily discontinue your telephone service. The telephone service
provider is required to notify you before interrupting service. If advance notice is not
practical, you will be notified as soon as possible. You will be given the opportunity
to correct the problem and the telephone service provider is required to inform you
of your right to file a complaint with the FCC. Your telephone service provider may
make changes in its facilities, equipment, operation, or procedures that could affect
the proper functioning of this product. The telephone service provider is required to
notify you if such changes are planned.
34
Appendix
FCC Part 68 and ACTA
If this product is equipped with a corded or cordless handset, it is hearing aid
compatible.
If this product has memory dialing locations, you may choose to store emergency
telephone numbers (e.g., police, fire, medical) in these locations. If you do store or
test emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the
Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN
is an indication of the maximum number of devices allowed to be connected to a
telephone interface. The termination on an interface may consist of any combination
of devices subject only to the requirement that the sum of the RENs of all the
devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
This Class B digital apparatus complies with Canadian requirement:
CAN ICES-3 (B)/NMB-3(B).
35
Appendix
FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the
following measures:
•
•
•
Reorient or relocate the receiving antenna.
•
Consult the dealer or an experienced radio/TV technician for help.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation. Privacy of communications may not be ensured when
using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio
frequency energy that can be safely absorbed by a user or bystander according
to the intended usage of the product. This product has been tested and found to
comply with the FCC criteria. The handset may be safely held against the ear of the
user. The telephone base shall be installed and used such that parts of the user’s
body other than the hands are maintained at a distance of approximately 20 cm
(8 inches) or more. If you choose to use a clipping device, please make sure to only
use the supplied VTech belt clip.
For body worn operation, this handset has been tested and meets the FCC RF
exposure guidelines when used with the belt clip supplied or designated for this
product. Use of other accessories may not ensure compliance with FCC RF
exposure guidelines.
36
Appendix
Limited warranty
1. What does this limited warranty cover?
The manufacturer of this VTech product warrants to the holder of a valid proof of
purchase (“CONSUMER” or “you”) that the product and all accessories provided in
the sales package (“PRODUCT”) are free from defects in material and workmanship,
pursuant to the following terms and conditions, when installed and used normally
and in accordance with the PRODUCT operating instructions. This limited warranty
extends only to the CONSUMER for products purchased and used in the United
States of America and Canada.
2. What will be done if the PRODUCT is not free from defects in materials
and workmanship during the limited warranty period (“materially defective
PRODUCT”)?
During the limited warranty period, VTech’s authorized service representative will
repair or replace at VTech’s option, without charge, a materially defective PRODUCT.
If we repair the PRODUCT, we may use new or refurbished replacement parts. If
we choose to replace the PRODUCT, we may replace it with a new or refurbished
PRODUCT of the same or similar design. We will retain defective parts, modules,
or equipment. Repair or replacement of the PRODUCT, at VTech’s option, is your
exclusive remedy. VTech will return repaired or replacement products to you in
working condition. You should expect the repair or replacement to take approximately
30 days.
3. How long is the limited warranty period?
The limited warranty period for the PRODUCT extends for TWO (2) YEARS from
the date of purchase. If VTech repairs or replaces a materially defective PRODUCT
under the terms of this limited warranty, this limited warranty also applies to repaired
or replacement PRODUCT for a period of either (a) 90 days from the date the
repaired or replacement PRODUCT is shipped to you or (b) the time remaining on
the original two-year limited warranty; whichever is longer.
37
Appendix
Limited warranty
4. What is not covered by this limited warranty?
This limited warranty does not cover:
•
PRODUCT that has been subjected to misuse, accident, shipping or other
physical damage, improper installation, abnormal operation or handling, neglect,
inundation, fire, water, or other liquid intrusion; or
•
PRODUCT that has been damaged due to repair, alteration, or modification by
anyone other than an authorized service representative of VTech; or
•
PRODUCT to the extent that the problem experienced is caused by signal
conditions, network reliability or cable or antenna systems; or
•
PRODUCT to the extent that the problem is caused by use with non-VTech
accessories; or
•
PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or
electronic serial numbers have been removed, altered or rendered illegible; or
•
PRODUCT purchased, used, serviced, or shipped for repair from outside the
United States of America or Canada, or used for commercial or institutional
purposes (including but not limited to products used for rental purposes); or
•
•
PRODUCT returned without a valid proof of purchase (see item 6 below); or
Charges for installation or setup, adjustment of customer controls, and
installation or repair of systems outside the unit.
5. How do you get warranty service?
To obtain warranty service, visit businessphones.vtech.com or call
1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.
NOTE: Before calling for service, please review the user’s manual; a check of the
PRODUCT’s controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage
during transit and transportation and are responsible for delivery or handling
charges incurred in the transport of the PRODUCT(s) to the service location. VTech
will return repaired or replaced PRODUCT under this limited warranty to you.
Transportation, delivery or handling charges are prepaid. VTech assumes no risk for
damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered
by this limited warranty, or proof of purchase does not meet the terms of this limited
warranty, VTech will notify you and will request that you authorize the cost of repair
prior to any further repair activity. You must pay for the cost of repair and return
shipping costs for the repair of products that are not covered by this limited warranty.
38
Appendix
Limited warranty
6. What must you return with the PRODUCT to get warranty service?
You must:
•
Return the entire original package and contents including the PRODUCT to the
service location along with a description of the malfunction or difficulty; and
•
Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT
purchased (PRODUCT model) and the date of purchase or receipt; and
•
Provide your name, complete and correct mailing address, and telephone
number.
7. Other limitations
This warranty is the complete and exclusive agreement between you and VTech.
It supersedes all other written or oral communications related to this PRODUCT.
VTech provides no other warranties for this PRODUCT. The warranty exclusively
describes all of VTech’s responsibilities regarding the PRODUCT. There are no
other express warranties. No one is authorized to make modifications to this limited
warranty and you should not rely on any such modification.
State/Provincial Law rights: This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose
and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary
use) are limited to one year from date of purchase. Some states/provinces do not
allow limitations on how long an implied warranty lasts, so the above limitation
may not apply to you. In no event shall VTech be liable for any indirect, special,
incidental, consequential, or similar damages (including, but not limited to lost
profits or revenue, inability to use the PRODUCT or other associated equipment,
the cost of substitute equipment, and claims by third parties) resulting from the use
of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not
apply to you.
Please retain your original sales receipt as proof of purchase.
39
Appendix
Technical specifications
RF frequency band
1921.536MHz - 1928.448MHz
Channels
5
Operating temperature
32°F - 122°F
0°C - 50°C
Handset voltage
2.4V 550mAh Ni-MH battery
Charger voltage
6VAC @300mA
(AC adapter output)
Operation
Operating time*
Talk time (cordless handset)
Up to seven hours
Talk time (cordless handset speakerphone)
Up to five hours
Standby
Up to seven days
* Operating times vary depending on your actual use and the age of the battery.
DECT 6.0 digital technology
Digital Enhanced Cordless Telecommunications (DECT) 6.0 is
a new frequency band that transmits your voice across multiple
channels. This technology provides superior quality of voice and
sound, high protection against wiretapping and excellent range,
while not interfering with wireless routers.
Telephone operating range
This cordless telephone operates within the maximum power
allowed by the Federal Communications Commission (FCC). Even
so, this handset and telephone base can communicate over only
a certain distance — which can vary with the locations of the
telephone base and handset, the weather, and the construction of
your home or office.
40
Designed to fit your home.
And your life.
VTech Communications, Inc.
A member of THE VTECH GROUP OF COMPANIES.
VTech is a registered trademark of VTech Holdings Limited.
Specifications are subject to change without notice.
© 2014 VTech Communications, Inc.
All rights reserved. 04/14. UP407_ACIB_V1.0
Document order number: 91-007445-010-100
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