Texas Windstream, Inc.

Texas Windstream, Inc.
TEXAS WINDSTREAM, INC.
LOCAL EXCHANGE
TARIFFS
For Telephone Service
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
EXPLANATION OF SYMBOLS
(C)
Denotes a change in regulation
(D)
Denotes discontinued rates or regulations
(E)
Denotes the correction of an error made during a revision
(I)
Denotes a rate increase
(M)
Denotes the move of text
(N)
Denotes a new rate or regulation
(R)
Denotes a rate reduction
(T)
Denotes a change in text but no change in rate or regulation
Symbols are per the TEXAS PUBLIC UTILITY COMMISSION’s Substantive Rule, Section 26.207 (g)
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
TABLE OF CONTENTS
First Revised Sheet 1
Cancels Original Sheet 1
TITLE
Application of Tariff ...............................................................................................................
SECTION
1
Obligation and Liability of The Company. ..............................................................................
2
Use of Service and Facilities .................................................................................................
3
Establishment and Furnishing of Service. .............................................................................
4
Telephone Directories. ..........................................................................................................
5
Establishment and Maintenance of Credit. ............................................................................
6
Business and Residence Service ..........................................................................................
7
Initial Contract Period ............................................................................................................
8
Termination of Service ..........................................................................................................
9
Special Services and Facilities ..............................................................................................
10
Construction Charges ...........................................................................................................
11
Windstream Digital Centrex ..................................................................................................
12
Joint User Service. ................................................................................................................
13
Vacation Rate Service...........................................................................................................
14
Prepaid Local Telephone Service . .......................................................................................
15
Local Exchange Service Assistance Programs to Qualifying Customer................................ .
16
Returned Checks. .................................................................................................................
17
Nuisance Call Investigation. ..................................................................................................
18
Customer-Owned Pay Telephone Service. ...........................................................................
19
Digital Data Communications Service ...................................................................................
20
Toll Blocking Service. ............................................................................................................
21
Universal Emergency Number Service (911) .......................................................................
22
Universal Service Surcharge .................................................................................................
23
Definitions. ............................................................................................................................
24
____________________________________________________________________________________
ISSUED: March 13, 2007
EFFECTIVE: April 17, 2007
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(T)
TEXAS WINDSTREAM, INC.
TABLE OF CONTENTS
Third Revised Sheet 2
Cancels Second Revised Sheet 2
TITLE
Local Exchange Rates. .........................................................................................................
SECTION
25
Exchange Boundary Maps. ...................................................................................................
26
Service Charges -- Connections, Moves and Changes. ........................................................
27
Mileage Charges ...................................................................................................................
28
Push Button Dialing Service. .................................................................................................
29
Custom Calling Service .........................................................................................................
30
Remote Call Forwarding .......................................................................................................
31
Directory Listings...................................................................................................................
32
Municipal Franchise Fees .....................................................................................................
33
Enterprise Service .................................................................................................................
34
Directory Assistance Services ...............................................................................................
35
Paper Bill Charge ..................................................................................................................
36
Foreign Exchange Service ....................................................................................................
37
Interexchange Service. .........................................................................................................
38
Reserved For Future Use ......................................................................................................
39
Miscellaneous Services .........................................................................................................
40
Distance Learning Discount ..................................................................................................
41
Educational Percentage Discount Rates (E-Rates)...............................................................
42
Promotional Offerings ...........................................................................................................
43
Bundled Service Offerings ....................................................................................................
44
_________________________________________________________________________________
___
ISSUED: July 15, 2011
EFFECTIVE: September 1, 2011
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(C)
TEXAS WINDSTREAM, INC.
TITLE
SUBJECT INDEX
Third Revised Sheet 1
Cancels Second Revised Sheet 1
SECTION
Advanced Payment
6
Application of Tariff
1
Automatic Dialing Announcement Devices
4
Automatic Intercept Service
40
Billing of Services
4
Bundled Service Offerings
44
Business Calling Packages
30
CLASS Services
30
Classifications of Service
7
Construction Charges
11
Custom Calling Local Area Signaling Service
30
Custom Calling Service
30
Customer Relations
4
Customized Number Service
40
Definitions
24
Deposits
6
Digital Channel Service
20
Directory Assistance Call Completion
35
Directory Listings
32
Directory Service
5
Disaster Assistance Plan
30
Disputed Billing
4
Distance Learning Discount .
41
Drop Relocation
11
Educational Percentage Discount Rates (E-Rates)
42
Enterprise Service
34
Establishment and Furnishing of Service
4
Establishment and Maintenance of Credit
6
Exchange Boundary Maps
26
Exchanges Served
1
Expanded Local Calling (ELCS)
25
Extended Area Service (EAS)
25
Extended Metropolitan Calling Service (EMCS)
25
Foreign Exchange Service
37
____________________________________________________________________________________
ISSUED: November 4, 2013
EFFECTIVE: December 4, 2013
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
N
TEXAS WINDSTREAM, INC.
TITLE
SUBJECT INDEX
Fifth Revised Sheet 2
Cancels Fourth Revised Sheet 2
SECTION
Initial Contract Period ..............................................................................................
8
Interexchange Service ............................................................................................
38
Joint User Service. ..................................................................................................
13
Link Up Texas (LUT) & Lifeline ...............................................................................
16
Local Exchange Rates ............................................................................................
25
Mileage Charges .....................................................................................................
28
Miscellaneous Services ...........................................................................................
40
Municipal Franchise Fees .......................................................................................
33
Nuisance Call Investigation .....................................................................................
18
Obligation and Liability of The Company.................................................................
2
Payment of Service .................................................................................................
4
Push Button Dialing Service ....................................................................................
29
Private Network Services(H.B. 2128) ......................................................................
20
Prepaid Local Telephone Service . .........................................................................
15
Refusal of Service. ..................................................................................................
4
Remote Call Forwarding …………………………………………………………………
31
Restoral of Service ..................................................................................................
9
Returned Check Charge. ........................................................................................
17
Satisfaction Guarantee ............................................................................................
40
Service Charges - Connections, Moves and Changes ............................................
27
Service Performance Guarantee .............................................................................
40
Special Services and Facilities ................................................................................
10
Termination of Service ............................................................................................
9
Texas Universal Service Fund Surcharge ...............................................................
23
Universal Emergency Number Service (911) ..........................................................
22
Use of Service and Facilities ...................................................................................
3
Vacation Rate Service.............................................................................................
14
Waiver of Nonrecurring Charges for Military Personnel ..........................................
27
(N)
__________________________________________________________________________________
ISSUED: June 11, 2009
EFFECTIVE: July 16, 2009
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
1.
SECTION 1
Original Sheet 1
APPLICATION OF TARIFF
The rules and regulations specified within this section are in addition to those contained in other sections of
this Tariff. They apply to the intrastate services and facilities furnished by TEXAS WINDSTREAM, INC.,
hereinafter referred to as the Telephone Company, or Company. Failure on the part of the subscribers to
observe these rules and regulations of the Telephone Company, after due notice of such failure, gives the
Telephone Company the privilege to discontinue the furnishing of service.
These tariffs cancel and supersede all other Tariffs of the Telephone Company issued and effective prior to
the effective dates of these Tariffs.
These tariffs apply to all exchanges of the Company.
Exchanges served by TEXAS WINDSTREAM, INC. are as follows:
Acton
Double Bayou
Kopperl
Ringgold
Wallisville
Anahuac
Godley
Lakeside Village
Rio Vista
Winnie
Blum
Grandview
Montague
Scurry
Bonita
Hampshire
Mosheim
Smith Point
Brandon
Hankamer
Nocona
Spanish Fort
Covington
Higginbotham
Paluxy
Tolar
Cresson
Iredell
Plains
Valley Mills
Metropolitan exchanges served by TEXAS WINDSTREAM, INC. are as follows:
NONE
Questions or requests for information regarding this tariff should be addressed to Mr. Mike Gately, Staff
Manager - Tariffs, at the address listed at the bottom of this page.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
2.
SECTION 2
Original Sheet 1
OBLIGATION AND LIABILITY OF THE COMPANY
2.1
Equipment and lines furnished by the Telephone Company subject to tariff are and shall remain the
property of the Telephone Company, whose agents and employees shall have the right to enter
such premises at any reasonable hour for the purpose of installing, inspecting or repairing, or upon
termination of service, of removing the equipment.
2.2
The Telephone Company's obligation to furnish service is dependent upon its ability to secure and
retain suitable facilities and rights for the construction and maintenance of the necessary circuits.
2.3
The Telephone Company reserves the right to limit the length of conversation when necessary in
times of emergency.
2.4
The Company's liability, if any, for its gross negligence or willful misconduct is not limited by this
tariff. With respect to any other claim or suit by a customer or by any others, for damages
associated with the installation, provision, termination, maintenance, repair or restoration of service,
and subject to the provisions set forth below, the Company's liability, if any, shall not exceed an
amount equal to the proportionate charge for the service for the period during which the service
was affected. This liability for damages shall be in addition to any amounts that may otherwise be
due the customer under this tariff as a Credit Allowance for Service Interruption.
2.5
The Company shall not be liable for any act or omission of any other carrier or customer providing
a portion of a service, nor shall the Company for its own act or omission hold liable any other
carrier or customer providing a portion of a service.
2.6
The Company is not liable for damages to the customer's premises resulting from the furnishing of
service, including the installation and removal of equipment and associated wiring, unless the
damage is caused by the Company's negligence.
2.7
When an end user is provided service under this tariff, the Company shall be indemnified, defended
and held harmless by the end user against any claim, loss or damage including punitive damages,
attorneys fees and court costs, arising from its use of service offered under this tariff, involving:
a.
Claims for libel, slander, invasion of privacy, or infringement of copyrights arising
from any communications;
b.
Claims for patent infringement arising from combining or using service furnished
by the company in connection with facilities or equipment furnished by the
customer or;
c.
All other claims arising out of an act or omission of the customer in the course of
using services provided pursuant to this tariff.
d.
In addition, where a customer is provided service under this tariff, the Company
shall be indemnified, defended and held harmless by the customer against any
claim, loss or damage arising from its use of Services offered under this tariff,
involving Sections 2.4, 2.5 or 2.6 preceding.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
2.
SECTION 2
Original Sheet 2
OBLIGATION AND LIABILITY OF THE COMPANY (Continued)
2.8
The Company does not guarantee or make warranty with respect to its services when used in an
explosive atmosphere. The Company shall be indemnified, defended and held harmless by the
customer from any and all claims by any person relating to the customer's use of the services so
provided.
2.9
No license under patents (other than limited license to use) is granted by the Company or shall be
implied or arise by estoppel, with respect to any service offered under this tariff. The Company will
defend the customer against claims of patent infringement arising solely from the use by the
customer of services offered under this tariff and will indemnify such customer for any damages
awarded based solely on such claims.
2.10
The Company's failure to provide or maintain services under this tariff shall be excused by labor
difficulties, governmental orders, civil commotion’s, criminal actions taken against the Company,
acts of God and other circumstances beyond the Company's reasonable control, subject to Credit
Allowance for Service Interruptions as set forth in this tariff.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
3.
SECTION 3
Original Sheet 1
USE OF SERVICE AND FACILITIES
3.1
The provisions of this Tariff shall not be construed or applied to bar a customer from using devices
which serve his convenience in his use of the facilities of the Telephone Company in the service for
which they are furnished under this Tariff, provided any such device so used, in the opinion of the
Company, would not endanger the safety of Telephone Company employees or the public; damage,
require change in or alteration of, or except as expressly permitted herein, involve direct electrical
connection to the facilities of the Telephone Company; or interfere with the proper functioning of such
facilities; or impair the operation of the telephone system or otherwise injure the public in its use of the
Telephone Company's services.
3.2
Except as otherwise provided in these Tariffs, nothing herein shall be construed to permit the use of a
recording device, or of a device to interconnect any line or channel of the Telephone Company with any
other communication line or channel of the Company or of any other person.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
4.
SECTION 4
Original Sheet 1
ESTABLISHMENT AND FURNISHING OF SERVICE
4.1
Application For Service
An application for service becomes a contract upon the establishment of service. Neither the
contract nor any rights acquired thereunder may be assigned or in any manner transferred by a
subscriber. Requests for additional service, upon the establishment thereof, become a part of the
original contract except that each item of additional service shall be furnished subject to payment of
charges for the period specified under Paragraph A. 2., following.
4.2
Maintenance and Repairs
An ordinary expense for maintenance and repair of equipment provided by the Telephone
Company, subject to tariff, shall be borne by the Telephone Company. A subscriber shall be
responsible for damages to or loss of equipment or facilities installed by the Telephone Company
when caused by his negligence, but not for normal wear and tear or for causes beyond his control.
A subscriber shall not rearrange, disconnect, remove or attempt to repair any equipment owned by
the Telephone Company or permit others to do so.
4.3
Telephone Numbers
Assignment of telephone numbers is a technical consideration and for this reason the Telephone
Company has the right to change telephone numbers from time to time as necessity and technical
limitations may require. See Section 40 for additional regulations and rates.
4.4
4.5
Abusive or Fraudulent Use of Service
1.
In the event of abandonment of the equipment provided by the Telephone Company, the
nonpayment of any sum due, the use of foul or profane expressions, the impersonation of
another with fraudulent intent, the connection of any device or instrument to Telephone
Company facilities except as permitted in this Tariff, or any other violation of the lawful
regulations of the Telephone Company, of the Communications Act of 1934, as amended,
or of the rules and regulations of the Federal Communications Commission, the
Telephone Company may either temporarily deny service or terminate service, after
proper notice has been given.
2.
When the service to the subscriber has been temporarily denied in accordance with
Paragraph 1. above, but the contract has not been terminated or the order to remove the
service has not been issued and completed, such service will be restored upon payment
of all charges due, plus an installation and service order charge as set forth in Section 27.
3.
No subscriber may use any service listed in any part of this Tariff, including but not limited
to such call management features as the various call forwarding features, conferencing
and bridging capabilities, for the purpose of allowing the subscriber or any other telephone
user to avoid usage, message or toll charges, whether flat rated or usage based, that
would otherwise be applicable.
Unlawful Use of Service
The Telephone Company's service is furnished subject to the condition that it will not be used for
an unlawful purpose. Service will not be furnished if any law enforcement service or agency, acting
within its jurisdiction, advises that such service is being used in violation of law, or if the Telephone
Company receives other evidence that such service is being so used.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
4.
SECTION 4
Original Sheet 2
ESTABLISHMENT AND FURNISHING OF SERVICE (Continued)
4.6
Use of Automatic Dialing Announcing Devices
An automatic dial announcing device is any automatic equipment used for telephone solicitation or
collection that is capable of storing numbers to be called, or has a random or sequential number
generator capable of producing numbers to be called and is capable, alone or in conjunction with
other equipment, to convey a prerecorded or synthesized voice message to the number called.
Service provided is subject to Texas Public Utility Commission Substantive Rule 26.125.
1.
The following requirements are imposed on the users of automatic dial announcing
devices by the Substantive Rules of the Public Utility Commission of Texas:
a.
The user must obtain a permit from the Commission and give a copy of such
permit, as written notice specifying the type of device to be connected, to each
telecommunications utility over whose system the device is to be used;
b.
The device is not to be used for random number dialing or to dial numbers by
successively increasing or decreasing integers. In addition, the device must not
be used in a way such that two or more telephone lines of a multi line business
are engaged simultaneously;
c.
At the beginning of the message, the message shall state clearly the identity of
the business, individual, or other entity initiating the call. In addition, the
message shall, during or after the message, state clearly the telephone number
(other than that of the user which placed the call) or address of such business,
individual or other entity. The entire message must be delivered in one
language;
d.
The device must disconnect from the called person's line not later than 30
seconds after the call is terminated by either party, or, if the device cannot
disconnect within that period, a live operator must introduce the call and receive
the oral consent of the called person before beginning the message. In addition,
the device must comply with the line seizure requirements of 47 Code of Federal
Regulations, sec. 68.318 (c) (2).
e.
For calls terminating in the State of Texas, the device is not to be used to call:
(1)
on a Sunday before Noon or after 9 p.m., or before 9 a.m. or after 9
p.m. on a weekday or a Saturday, when the device is used for
solicitation; or
(2)
at any hour that collection calls would be prohibited under the Federal
Fair Debt Collection Practices Act, 15 U.S.C. Section 1692 et seq.,
when the device is used for collection purposes.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
4.
SECTION 4
Original Sheet 3
ESTABLISHMENT AND FURNISHING OF SERVICE (Continued)
4.6
Use of Automatic Dialing Announcing Devices (Continued)
f.
No calls shall be made to emergency telephone numbers of hospitals, fire
departments, law enforcement offices, medical physician or service offices,
health care facilities, poison control centers, “911” lines or other entities providing
emergency service. In addition, calls may not be made to telephone numbers of
any guest room or patient room of a hospital, health care facility, elderly home, or
similar establishment, any telephone numbers assigned to paging service,
cellular telephone service specialized mobile radio service, or other radio
common carrier, or any service for which the called party is charged for the call;
and
2.
An application for a permit to operate an automatic dial announcement device must be
made in accordance with regulations contained in P.U.C. Substantive Rule 26.125 (c).
3.
The Company will disconnect service to the person on a determination by the Commission
or a court that the person is violating this section, and may reconnect service to the
person only on a determination by the Commission that the person will comply with this
section. The Company will give written notice, by mail or hand delivery, if practicable, to
the person using the device of its intent to disconnect service not later than the third day
before the date of disconnection, except that if the device is causing network congestion
or blockage, the notice may be given by telephone or hand delivery, if practicable, on the
day before the date of disconnection.
4.
The Company may disconnect or refuse to connect service to a person using or intending
to use an automatic dial announcing device if the Company determines that the device is
not capable of disconnecting from a called party's line as required in 4.6 (1) (d) above, or
that the device would cause or is causing network harm.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
SECTION 4
Second Revised Sheet 4
Cancels First Revised Sheet 4
4.
ESTABLISHMENT AND FURNISHING OF SERVICE (Continued)
4.7
Billing and Payment for Service
1.
A subscriber shall be responsible for payment of all charges for facilities and services
furnished the subscriber, including all charges originated and all charges accepted, at
such facilities.
2.
Bills for telephone service will normally be rendered monthly and will show the period of
time covered by the billings and a clear listing of all charges due and payable, including
outstanding amounts in the same customer class the utility has chosen to transfer from a
customer's prior delinquent accounts(s). The Company shall provide the customer with a
breakdown of local service charges upon written request. Itemized toll statements will be
included in each bill. Customer billings sent through the United States mail will be sent in
an envelope.
3.
The due date of the bill for utility service shall not be less than sixteen (16) days after
issuance. A bill for utility service is delinquent if unpaid by the due date. The postmark, if
any, on the envelope of the bill, or an issuance date on the bill, if there is no postmark on
the envelope, shall constitute proof of the date of issuance. If the due date falls on a
holiday or weekend, the due date for payment purposes shall be the next work day after
the due date.
4.
A penalty not to exceed five percent (5%) may be made on delinquent business,
residential, commercial, or industrial bills. When the Company provides service to the
state, including service to an agency in any branch of government, it shall not access
a fee, penalty, interest, or other charge to the state for delinquent payment of a bill for that
service.
5.
4.8
A deferred payment plan is any arrangement or agreement between the Company and a
customer in which an outstanding bill will be paid in installments that extend beyond the
due date of the next bill. The Company shall offer, upon request in accordance with PUC
Substantive Rule 26.27(a)(7), a deferred payment plan to any residential customer who
has expressed an inability to pay all of his or her bill, if that customer has not been issued
more than two disconnection notices at any time during the preceding twelve months. A
deferred payment plan may include a 5.0% penalty for late payment.
Adjustment of Charges Other Than Service Interruptions
1.
If billings for telephone services are found to differ from the Company's lawful rates for the
services being purchased by the customer, a billing adjustment shall be calculated by the
Company.
2.
If the customer has been overbilled or underbilled, an adjustment shall be made in
accordance with PUC Substantive Rule 26.27(a)(3)
3.
If the customer was undercharged, the Company may back bill the customer for a period
not to exceed six (6) months, unless the Company can produce records to identify and
justify the additional amount of backbilling. Service may not be disconnected for charges
incurred six months prior to the date the Company initially notifies the customer of the
amount of undercharge and the total additional amount that will be due. Said amount shall
be added to the next regular billing. If the underbilling is $50.00 or more, the Company
shall offer such customer a deferred payment plan option, for the same length of time as
that of the underbilling.
____________________________________________________________________________________
ISSUED: July 8, 2009
EFFECTIVE: July 18, 2009
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(D)
(D)
TEXAS WINDSTREAM, INC.
4.
SECTION 4
Original Sheet 5
ESTABLISHMENT AND FURNISHING OF SERVICE (Continued)
4.9
Adjustment of Charges for Service Interruption (In accordance with Texas PUC Substantive Rule
26.27(a)(3)(A)).
In the event a customer's service is interrupted other than by a disaster, or by the negligence or
willful act of the customer, and it remains out of order for twenty-four (24) hours or longer after
access to the premises is made available after being reported to be out of order, appropriate
adjustment or refunds shall be made to the customer. In the event a customer's service is
interrupted by natural or other disaster beyond the control of the Company, adjustment or refund
shall be made to customers affected if service is not restored within twenty-four (24) hours after
access to the premises is made available. The amount of adjustment or refund shall be determined
on the basis of the known period of interruption, generally beginning from the time the service
interruption is first reported. The refund to the customer shall be the pro rata part of the month's
charges for the period of days that portion of the service facilities was rendered useless or
inoperative. The refund may be accomplished by a credit on a subsequent bill for telephone
service.
4.10
Disputed Bills
In the event of a dispute between a customer and the Company regarding any bill for utility service,
the Company shall make such investigation as shall be required in each particular case and report
the results to the customer. In the event the dispute is not resolved, the Company shall inform the
customer of the complaint procedures of the Commission. Service shall not be subject to
discontinuance for non payment of that portion of a bill under dispute pending the completion of the
determination of the dispute, but in no event to exceed sixty (60) days. The customer is obligated
to pay any portion of a billing which is not in dispute.
4.11
Refusal of Service
A.
Compliance by Applicant
The Telephone Company may decline to serve an applicant until such applicant has
complied with the state and municipal regulations and approved rules and regulations of
the Company on file with the Commission governing the service applied for or for the
following reasons:
1.
Applicant's facilities inadequate: If the applicant's installation or equipment is
known to be hazardous or of such character that satisfactory service cannot be
given; or
2.
For indebtedness: If the applicant is indebted to any utility for the same kind of
service as that applied for, including only the carriage charges of interexchange
carriers where a local exchange carrier bills those charges pursuant to its tariff;
provided however, that in the event the indebtedness of the applicant is in
dispute, the applicant shall be served upon complying with the deposit
requirement as provided in Section III. of this tariff. In the event that the
appropriate federal authority prohibits payment of interstate carriage charges of
interexchange carriers as a condition of local service or prohibits disconnection of
local exchange for failure to pay interexchange carriage charges, payment of
intrastate carriage charges of interexchange carriers shall not be a condition for
local exchange service.
3.
Refusal to make deposit: For refusal to make a deposit if applicant is required to
make a deposit under this Tariff.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
4.
SECTION 4
Original Sheet 6
ESTABLISHMENT AND FURNISHING OF SERVICE (Continued)
4.11
Refusal of Service (Continued)
B.
Applicant's Recourse
In the event that the Company shall refuse to serve an applicant under the provisions of
these rules, the Company will inform the applicant of the basis of its refusal and that the
applicant may file a complaint with the Public Utility Commission of Texas thereon.
C.
Insufficient Grounds for Refusal to Serve
The following shall not constitute sufficient cause for refusal of service to a present
customer or applicant:
D.
1.
Delinquency in payment for service by a previous occupant of the premises to be
served;
2.
Failure to pay for merchandise, or charges for non utility service purchased from
the Company;
3.
Failure to pay a bill to correct previous underbilling due to misapplication of rates
more than six months prior to the date of application;
4.
Violation of the Company's rules pertaining to operation of nonstandard
equipment or unauthorized attachments which interferes with the service of
others, or other services such as communication services, unless the customer
has first been notified and afforded reasonable opportunity to comply with said
rules;
5.
Failure to pay a bill of another customer as guarantor thereof, unless the
guarantee is made in writing to the Company as a condition precedent to service;
and
6.
Failure to pay the bill of another customer at the same address except where the
change of customer identity is made to avoid or evade payment of a Company
bill. A customer may request a supervisory review if the Company determines
that evasion has occurred and refuses to provide service.
Notice of Refusal
The Telephone Company must provide written notice of refusal to residential applicants
within five (5) days of application for service being denied. The notice of refusal must
include:
Reason for refusal;
Information that if reasons outlined above are remedied, the applicant may obtain
service;
Applicant’s right to request a company supervisory review or may file a PUC
complaint;
Information that the telco cannot refuse service on discrimination issues;
The availability of Prepaid Local Telephone Service (PLTS) if customer is not
eligible for Basic Local Telephone Service (BLTS); and,
Basic Local Service may still be refused/disconnected for non-payment of
optional local services.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
4.
SECTION 4
First Revised Sheet 7
Cancels Original Sheet 7
ESTABLISHMENT AND FURNISHING OF SERVICE (Continued)
4.12
Customer Relations
A.
Information to Customers
Upon request for service by a residential applicant or for a transfer of service by a
residential customer, the Company shall inform the applicant or customer of the
Company's lowest priced alternatives available at the customer's location. The Company
shall provide this information beginning with the lowest priced alternative and giving full
consideration to applicable equipment options and installation charges.
B.
Customer Complaints
Upon complaint to the utility by a customer either at its office, by letter, or by telephone,
the Company will promptly make a suitable investigation and advise the complainant of
the results thereof.
In the event the complainant is dissatisfied with the utility's report, the company will advise
the complainant of the Public Utility Commission of Texas complaint process, giving the
customer the address and telephone number of the Public Information Division of the
Commission. If applicable, the utility shall also give the customer the Commission's TTY
number for persons who are speech disabled and/or hearing disabled.
(N)
4.13
Under certain circumstances, funds provided under the American Recovery and Reinvestment Act
of 2009 ("ARRA") may be subject to certain restrictions, requirements and reporting obligations.
The Company may be subject to some of these restrictions, requirements and reporting obligations
when services and service components are purchased with ARRA funds. In order to comply with
the restrictions, requirements and reporting obligations associated with the use of ARRA funds (if
any), the Company must be apprised of them before provisioning the services or service
components. Accordingly, the services and service components provided under this tariff shall not
be used to support the performance of any portion of a project or program which has been funded
in whole or in part with grants, loans or payments made pursuant to the ARRA, without the prior
written agreement of the Company and Customer regarding any specifically applicable terms,
conditions and requirements. Customer shall provide the Company with prior written notice before
placing any order that may be funded in whole or in part with ARRA funds. If Customer fails to
provide such prior written notice of ARRA funding; or if the parties cannot agree on the terms and
conditions (if any) applicable to an ARRA funded order; or if any terms, conditions or requirements
(other than those to which the Company specifically agrees in such separate writing) are found to
be applicable, then the Company may, in its sole discretion, reject such order or immediately
terminate the provision of any affected service or service component without further liability or
obligation.
____________________________________________________________________________________
ISSUED: September 18, 2009
EFFECTIVE: October 23, 2009
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(N)
TEXAS WINDSTREAM, INC.
5.
SECTION 5
Original Sheet 1
TELEPHONE DIRECTORIES
The Company will furnish to its customers, a directory with each access line for the efficient use of service.
Copies of other directories, if available, will be provided at $ 1.00 each.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
6.
SECTION 6
First Revised Sheet 1
Cancels Original Sheet 1
ESTABLISHMENT AND MAINTENANCE OF CREDIT
The establishment of customer credits and deposits are subject to the following rules and regulations as set
forth in Section 26.24 of the PUC Substantive Rules.
6.1
6.2
Conditions of Credit
1.
The Company may require a residential applicant for service to satisfactorily establish
credit, but such establishment of credit shall not relieve the customer from complying with
Tariff provisions or rules for prompt payment of bills.
2.
Credit history shall be applied equally for a reasonable period of time to a spouse or
former spouse who shared the service. Credit history maintained by one shall be applied
equally to the other without modification and without additional qualifications not required
of the other.
Applicant Deposit
At the time a deposit is required, the telephone company shall provide applicants for and customers
of, business or residential service written information about deposits separate from the information
on deposits. This information shall contain the circumstances under which a utility may require a
deposit or an additional deposit; how a deposit is calculated; the amount of interest paid on a
deposit and how this interest is calculated; and the time frame and requirement for return of the
deposit to the customer.
The fact that a deposit has been made in no way relieves the applicant or customer from complying
with the Company’s regulations as to advance payments or constitutes a waiver or modification of
the regular practices of the Company providing for the discontinuance of service for nonpayment of
any sums due the Company.
1.
Subject to the following rules and provisions, a Residential applicant shall not be required
to pay a deposit:
a.
If the residential applicant has been a customer of any utility for the same kind of
service within the last two years and is not delinquent in payment of any such
utility service account and during the last twelve (12) consecutive months of
service did not have more than one occasion in which a bill for such utility service
was paid after becoming delinquent and never had service disconnected for
nonpayment; or
b.
If the residential applicant furnishes in writing a satisfactory guarantee to secure
payment of bills for the service required:
c.
(1)
unless otherwise agreed to by the guarantor, the guarantee shall be for
the amount of deposit the Company would normally seek for the
applicant's account. The amount of guarantee shall be clearly indicated
on any documents or letters of guarantee signed by the guarantor;
(2)
when the customer has paid bills for 12 consecutive residential billings
without having service disconnected for nonpayment of bills and without
having more than two occasions in which a bill was delinquent, and
when the customer is not delinquent in the payment of current bills, the
Company shall void and return any documents or letters of guarantee
placed with the Company to the guarantor; or
If the residential applicant demonstrates a satisfactory credit rating by
appropriate means, including, but not limited to, the production of generally
acceptable credit cards, letters of credit reference, the names of credit references
which may be quickly and inexpensively contacted by the Company, or
ownership of substantial equity.
____________________________________________________________________________________
ISSUED: November 4, 2013
EFFECTIVE: December 4, 2013
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
N
N
TEXAS WINDSTREAM, INC.
6.
SECTION 6
Original Sheet 2
ESTABLISHMENT AND MAINTENANCE OF CREDIT (Continued)
6.2
Applicant Deposit (Continued)
2.
An initial deposit may not be required from Residential customers unless the customer
has more than one occasion during the last 12 consecutive months of service in which a
bill for service was paid after becoming delinquent or if the customer’s service was
disconnected for non payment. A deposit required pursuant to this section shall not
exceed an amount equivalent to one-sixth of annual billings including the carriage charges
of interexchange carriers as long as the telephone company's tariffs provide for billing for
the interexchange carrier. Such deposit may be required to be made within 10 calendar
days after issuance of written termination notice and requested deposit. In lieu of initial
deposit, the customer may elect to pay the current bill by the due date of the bill, provided
the customer has not exercised this option in the previous 12 months. The customer may
furnish in writing a satisfactory guarantee to secure payment of bills in lieu of cash deposit.
In the event the appropriate federal authority prohibits inclusion of interstate charges for
an interexchange carrier in the determination of the deposit amount, or prohibits payment
of interexchange carriage charges as a condition for local exchange service or reason for
disconnection of local exchange service, intrastate carriage charges of an interexchange
carrier shall not be included in the determination of the deposit amount.
3.
In accordance with the Commission's Rules, all applicants for permanent Residential
service who are sixty-five (65) years of age or older will be considered as having
established credit if such applicant does not have an outstanding account balance with the
Company or another utility for the same utility service which occurred within the last two
years. No cash deposit shall be required of such applicant under these conditions.
4.
In the case of Business service, if the credit of the applicant for service has not been
established satisfactorily to the Company, the applicant may be required to make a
deposit.
5.
At the time a deposit is required for permanent Residential and Business customers, the
company shall provide written information about deposits which shall include the following:
6.
a)
The circumstances under which a company may require a deposit or an
additional deposit
b)
How a deposit is calculated
c)
The amount of interest paid on a deposit and how this interest is calculated
d)
The time frame and requirement for return of the deposit to the customer.
Regulations pertaining to the amount of deposit and interest for permanent Residential
and Business customers and any exemption from a deposit are as follows;
a.
The required deposit shall not exceed an amount equivalent to one sixth (1/6) of
the estimated annual billings including only the local carriage charges of
interexchange carriers where a local exchange carrier's tariffs provide for billing
for the interexchange carrier. In the event the appropriate federal authority
prohibits inclusion of interstate charges in a determination of the deposit amount,
or prohibits payments of interexchange carriage charges as a condition for local
exchange service or as a reason for disconnection of local exchange service,
intrastate carriage charges of an interexchange carrier shall not be included in
the determination of the deposit amount.
(1)
During the first twelve months of service, if actual usage is three times
estimated usage (or three times average usage of most recent three
bills) and current usage exceeds $150 and 150% of the security held, a
new deposit requirement may be calculated and an additional deposit
may be required to be made within ten days after issuance of written
notice of termination and requested additional deposit, or in lieu of
additional deposit, the customer may elect to pay the current usage
within ten days after issuance of written notice of termination and
requested additional deposit.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
6.
SECTION 6
Original Sheet 3
ESTABLISHMENT AND MAINTENANCE OF CREDIT (Continued)
6.2
Applicant Deposit (Continued)
6.
Regulations pertaining to the amount of deposit and interest for permanent Residential
and Business customers and any exemption from a deposit are as follows (Continued);
(2)
6.3
If actual billings of a commercial customer are at least twice the amount of the
estimated billings, and a suspension notice has been issued on a bill within the
previous twelve month period, a new deposit may be required to be made within
fifteen days after issuance of written notice of termination and requested
additional deposit. If actual billings of a residential customer are at least twice the
amount of the estimated billings after two billing periods, and a suspension notice
has been issued on a bill within the previous twelve month period, a new deposit
may be required to be made within fifteen days after issuance of written notice of
termination and requested additional deposit. In lieu of additional deposit, the
customer may elect to pay the current bill by the due date of the bill, provided the
customer has not exercised this option in the previous twelve months.
7.
In determining the amount of any deposit required, no revenue from estimated telephone
directory advertising shall be used.
8.
The Company may require a deposit sufficient to reasonably protect it against the
assumed risk for Temporary or Seasonal service and Weekend Residences in a
uniform and nondiscriminatory manner. These deposits shall be returned according to
guidelines set out in Section 6.8, below.
Records of Deposits
1.
The Company shall keep records to show:
a.
The name and address of each depositor;
b.
The amount and date of the deposit; and
c.
Each transaction concerning the deposit.
2.
The Company shall issue a receipt of deposit to each applicant from whom a deposit is
received, and provide means whereby a depositor may establish claim if the receipt is lost.
3.
Records of unclaimed deposits will be maintained for four years, during which time the
Company shall make a reasonable effort to return the deposit.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
6.
SECTION 6
First Revised Sheet 4
Cancels Original Sheet 4
ESTABLISHMENT AND MAINTENANCE OF CREDIT (Continued)
6.4
Interest on Deposits
The rates of interest to be paid on customer deposits in accordance with Tex. Rev. Civ. Stat. Ann.
art. 1440a (Vernon 1989), and overbillings or underbillings in accordance with P.U.C. SUBST. R.
26.27(a)(3), are established annually on December 1 for the subsequent calendar year by the
Commission, as reflected in the Order Setting Interest Rates included in this tariff.
6.5
6.6
1.
Payment of the interest to the customer shall be annually if requested by the customer, or
at the time the deposit is returned or credited to the customer's account.
2.
The deposit shall cease to draw interest on the date it is returned or credited to the
customer's account.
Refund of Deposit
1.
If service is not connected or after disconnection of service, the Company shall promptly
and automatically refund the customer's deposit plus accrued interest or the balance, if
any, in excess of the unpaid bills for service furnished. A transfer of service from one
premise to another within the service area of the Company shall not be deemed a
disconnection within the meaning of these rules, and no additional deposit may be
demanded unless permitted by these rules.
2.
When the customer has paid bills for service for twelve (12) consecutive residential billings
or for twenty-four (24) consecutive business billings without having service disconnected
for nonpayment of bill and without having more than two occasions in which a bill was
delinquent, and when the customer is not delinquent in the payment of the current bills,
the Company shall promptly and automatically refund the deposit plus accrued interest to
the customer in the form of cash or credit to a customer's bill or void any guarantee of
payment. If the customer does not meet these refund criteria the deposit and interest may
be retained in accordance with Section 6.4 (1), above.
3.
Upon the sale of the Company or any operating units thereof, if the telephone company is
the seller the following shall be done. A list showing the names and addresses of all
customers served by the Company who have to their credit a deposit shall be filed with the
Commission. The list shall contain the date, amount and unpaid interest of the deposit.
Re-establishment of Credit
Every applicant who previously has been a customer of the Company and whose service has been
discontinued for nonpayment of bills shall be required before service is rendered to pay all amounts
due the Company or execute a deferred payment plan, if offered, and reestablish credit as provided
in Section 6.1.
6.7
Advanced Payment
N
An applicant for service or facilities may be required to pay in advance of installation an amount not
to exceed applicable service connection, installation, or other non-recurring charges plus charges
for one month of service. The amount of any advance payment collected is credited to the
customer's account after service is established. Where construction charges are applicable, the
payment thereof may be required before construction begins.
N
____________________________________________________________________________________
EFFECTIVE: December 4, 2013
ISSUED: November 4, 2013
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
7.
SECTION 7
Original Sheet 1
BUSINESS AND RESIDENCE SERVICE
7.1.
The determination as to whether customer service should be classified as business or residence is based
mainly on the character of use to be made of the service. Although, in general, business rates apply at
business locations and residence rates apply at residence locations, residence service will not be furnished
at business locations except as provided in 7.3.5 following.
7.2
In general, business rates apply whenever the use of the service is primarily or substantially of a business,
professional, institutional or otherwise occupational nature, where the service is located on a premises who
main use is nonresidential. Examples of locations at which business rates apply are:
1.
At offices, stores, factories, mines, and all other places of a strictly business nature.
2.
At houses or apartments where rooms are rented or boarders are taken or both, and in
halls and offices of hotels and apartment houses. However, when it is clearly evident
that the service located in the customer's house or in an owner's, manager's or
occupant's private rooms or apartment is to be used primarily for the domestic purposes
of the customer, then residence rates apply.
3.
At quarters occupied by clubs and fraternal societies, public, private, or parochial
schools, hospitals, libraries and other institutions, and in churches. However, at
locations, such as fraternity houses where members of the organization lodge, or lodge
and board within the building, residence rates apply.
4.
At tool houses or construction offices of contractors engaged in the reconditioning or
remodeling of any structure whether the structure is to be used for business or residence
purposes upon completion of the work.
5.
At residence locations in the same building as the customer's business establishment or at
residence locations adjacent to the subscriber's place of business when it is not evident that the
telephone located in the residence is to be employed primarily for residence use.
6.
At all other locations where the subscriber's primary use of the service is for business
purposes.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
7.
SECTION 7
Original Sheet 2
BUSINESS AND RESIDENCE SERVICE (Continued)
7.3.
7.4.
In general, residence rates apply when the use of the service is of a domestic nature or is located on a
premises whose main use is residential and provided that service is not used substantially for business
purposes. Examples of locations of which residence rates apply are:
1.
At private residences.
2.
At private apartments in hotels, boarding houses, college dormitories, and hospitals when
separate main station service is provided in such apartments and where the use of the service is
confined to the domestic use of the customer.
3.
At the place of residence of a clergyman, physician, nurse, dentist, veterinary surgeon or other
medical practitioner or Christian Science practitioner. Abbreviated titles such as "Dr.", "Rev.",
"Judge", "Professor", are not considered business designations.
4.
In a private stable or garage when it is strictly a part of the customer's domestic
establishment. Also, residence extensions are permitted in barns if the use of the service
for any business purpose is only incidental. Separate exchange service or extension
station service furnished at commercial farm locations for business use are classified as
and charged for as business service.
5.
Residential secretarial lines may be terminated in telephone answering facilities at
telephone answering bureaus.
Changes from business service to residence service are made only in the event of a change in the
customer's arrangements which would entitle him to a residence classification of his service, as specified in
7.3. above.
A change of service classification from business to residence requires a number change.
7.5.
Changes from residence to business service may be made without change in telephone number, if the
customer so desires. Service Charges, which apply for such changes, are quoted in Section 27 of this
tariff.
When it is determined that a customer with residence service is using that service in such manner that it
should be classified and charged for as business service under the provisions of 7.2. above, the Company
may disconnect the customer's service in the event he refuses to permit his service to be classified as
business service and to pay the business rate.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
8.
SECTION 8
Original Sheet 1
INITIAL CONTRACT PERIOD
Except as hereinafter provided, the initial (or minimum) contract period for all services and facilities is one
month at the same location. The rate for one full month of service including connection, and applicable toll
charges shall apply on service for less than the minimum service period.
The length of contract period for extra directory listings, where the listing actually appears in the directory, is
the directory period. The directory period is from the day on which the directory is first distributed to the
subscribers to the day the succeeding directory is first distributed to subscribers.
The Telephone Company may require a contract period longer than one month at the same location for
unusual construction necessary to meet special demands, and involving extra costs.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
9.
SECTION 9
Original Sheet 1
TERMINATION OF SERVICE
9.1
Suspension and Termination of Service
Any customer or applicant for service requesting the opportunity to dispute any action or
determination of the Company under the customer service rules of the Commission shall be given
the opportunity for a supervisory review by the Company. If the Company is unable to provide a
supervisory review immediately following the customer's request for such review, arrangements for
the review shall be made for the earliest possible date. Service shall not be disconnected pending
completion of the review. If the customer chooses not to participate in such review or to make
arrangements for such review to take place within five days after requesting it, the Company may
disconnect service providing notice has been issued under standard disconnect procedures. Any
customer who is dissatisfied with the review by the Company must be informed of their right to file a
complaint and/or request a hearing before the Public Utility Commission. The results of the
supervisory review will be provided within ten days of the review, if requested by the customer.
1.
Termination of Service by the Company
A customer's telephone service may be disconnected if the bill has not been paid or a
deferred payment agreement entered into within twenty-six (26) days from the date of
issuance and if proper notice has been given. Proper notice shall consist of a separate
mailing or hand delivery at least ten (10) days prior to a stated date of disconnection, with
the words "termination notice" or similar language prominently displayed on the notice. If
mailed, the cutoff day may not fall on a holiday or weekend, but shall fall on the next
working day after the tenth day.
2.
Payment at a Company authorized payment agency is considered payment to the
Company. Late notices or disconnect notices shall not be issued earlier than the first day
the bill becomes delinquent to allow a reasonable length of time to ascertain receipt of
payment by mail or at an authorized payment agency.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
9.
SECTION 9
Original Sheet 2
TERMINATION OF SERVICE (Continued)
9.1
Suspension and Termination of Service (Continued)
3.
4.
Utility service may be disconnected after proper notice for any of the following reasons:
a.
Failure to pay a delinquent account for utility service or failure to comply with the
terms of a deferred payment agreement including only the carriage charges of
interexchange carriers where the local exchange carrier's tariff provides for those
carriers. In the event the appropriate federal authority prohibits disconnection of
local exchange service for failure to pay the interstate charges of an
interexchange carrier, or prohibits payment of interexchange carrier charges as a
condition of local exchange service, intrastate carriage charges of an
interexchange carrier shall not be a cause for disconnection of local service;
b.
Violation of the Company's rules pertaining to the use of service in a manner
which interferes with the service of others, or the operation of nonstandard
equipment, if a reasonable attempt has been made to notify the customer and
the customer is provided with a reasonable opportunity to remedy the situation;
c.
Failure to comply with deposit or guarantee arrangements where required by this
Tariff;
d.
The Company reserves the right to cancel any contract for service with and to
discontinue service to any subscriber who uses any service listed in any part of
this Tariff, including but not limited to such call management features as the
various call forwarding features, and bridging capabilities, for the purpose of
allowing the subscriber or any other telephone user to avoid usage, message or
toll charges, whether flat rated or usage based, that would otherwise be
applicable.
e.
The Company can disconnect local service for nonpayment of optional services.
f.
The Company can disconnect non-residential service for nonpayment of longdistance charges.
Utility service may be disconnected without notice for any of the following reasons. Where
reasonable, a written statement providing notice of disconnection and the reason therefore
shall be posted at the place of common entry as soon as possible after service has been
disconnected:
a.
Where a known dangerous condition exists for as long as the condition exists;
b.
Tampering with the Company's equipment or bypassing the same or otherwise
attempting to avoid payment for services received,
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
9.
SECTION 9
Second Revised Sheet 3
Cancels First Revised Sheet 3
TERMINATION OF SERVICE (Continued)
9.1
Suspension and Termination of Service (Continued)
5.
a.
Telephone service may not be disconnected for any of the following reasons:
Delinquency in payment for telephone service by a previous occupant of the premises;
b.
Failure to pay for
Company;
c.
Failure to pay for a different type or class of utility service unless fee for such service is
included on the same bill;
d.
Failure to pay the account of another customer as guarantor thereof, unless the
Company has in writing the guarantee as a condition precedent to service;
e.
Failure to pay charges arising from an underbilling occurring due to any misapplication of
rates more than six months prior to the current billing.
9.2
merchandise, or charges for non utility service provided by the
6.
Unless a dangerous condition exists, or unless the customer requests disconnection,
service shall not be disconnected on a day, or on a day immediately preceding a day,
when personnel of the Company are not available to the public for the purpose of
making collections and reconnecting service.
7.
The Company will not abandon a customer or a certified service area without written
notice to its customers therein and all similar neighboring utilities, and approval from
the Commission.
8.
Service may be terminated and facilities may be removed at the request of a
subscriber at any time, subject to payment of full charges for the period service is
rendered, except that, if such termination occurs within the initial contract period,
payment of charges shall be made for the full initial contract period.
Restoral of Service
Service will be restored upon payment of all past due charges. A “Restoral of Service” charge will
be assessed. On a disconnection visit by a Company representative to the customer’s location and
when the customer chooses to pay his account, a collection charge will apply.
Residence
Business
Restoral of Service Charge
Rate Groups I-III
Rate Group IV
$10.00
$14.85
$10.00
$14.85
Collection Charge
Rate Groups I-III
Rate Group IV
$24.99
$24.99
$24.99
$24.99
(I)
(M) Material appearing on this page previously appeared in Section 27, Sheet 2.
__________________________________________________________________________________
ISSUED: March 27, 2009
EFFECTIVE: April 6, 2009
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(I)
TEXAS WINDSTREAM, INC.
10.
SECTION 10
Original Sheet 1
SPECIAL SERVICES AND FACILITIES
Special assemblies of equipment or speculative projects for which provision is not otherwise made in this
tariff may be provided where practicable, if not detrimental to any of the services furnished by the company.
If any one type of special assembly device is subscribed to by more than three customers, it shall be filed as
a general offering in the appropriate tariff within thirty days.
The charge for facilities may be in the form of an installation charge, a monthly charge, a termination charge
or any combination thereof and will include, when applicable estimated expense items associated with the
special equipment or service provided.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
11.
SECTION 11
Original Sheet 1
CONSTRUCTION CHARGES
11.1
11.2
General Regulations
A.
The charges, deposits and regulations specified below apply in connection with all classes
of service or facilities furnished by the Telephone Company and are in addition to the
installation charges applying in connection with particular classes of service or facilities
and in addition to service connection and move charges which are covered separately in
the other sections of this tariff or in the Local Exchange Tariff for each exchange.
B.
Construction charges may be payable, at the option of the Telephone Company, at the
time the application is made.
C.
When a deposit or a portion of a deposit is refunded in accordance with the plan for
extensions for new real estate additions, interest will be paid at the annual rate as noted in
Section 6 (Interest on deposits) on the refunded portion of the deposit for the period held if
it has been held 30 days or more. Interest on the refunded portion of the deposit is
payable at the same intervals at which refunds are made.
D.
Plant extensions made by the Telephone Company in accordance with these rules,
however financed, shall be and remain the property of the Telephone Company, or may
be owned by some other company with whom the Telephone Company has a joint-user
agreement.
Rules for Extensions of Permanent Distributing Plant for Company Main Station Service and
Private Branch Exchange Trunks
A.
Within the base rate area the Telephone Company will extend its distributing plant to
furnish basic exchange service to any applicant without requiring a construction charge.
B.
Outside the base rate area but within the exchange area the Telephone Company will
extend its distributing plant to applicants in areas where facilities are not available under
the following conditions.
New plant extensions required for furnishing company-multi-party rural service will be
constructed by the Telephone Company under the following conditions:
1)
An allowance of 1/2 mile route measurement on public right-of-way per customer
will be made for such plant extensions without the application of a construction
charge.
2)
Applicants may, at the option of the Telephone Company, be required to (1)
execute a termination agreement in an amount equal to 12 months exchange
service or (2) make an advance payment in an amount equal to 12 months
exchange service in cases where no construction charges are applicable.
3)
For the construction in excess of the allowance stated in paragraph (1) above,
applicants for service are required to pay a construction charge of $65.00 per
1/10 mile or fraction thereof route measurement except where natural or other
barriers are encountered which require undue circuitous routing or abnormal
construction costs. In the latter cases, the construction charges may reflect the
abnormal costs incurred by the Company.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
11.
SECTION 11
Original Sheet 2
CONSTRUCTION CHARGES (Continued)
11.2
Rules for Extensions of Permanent Distributing Plant for Company Main Station Service and
Private Branch Exchange Trunks (Continued)
C.
11.3
New line extensions and/or reinforcement of existing line facilities required for furnishing
one-party or leased line service in the rural area of the exchange will be constructed by
the Telephone Company so long as the estimated costs does not exceed five times the
estimated additional annual revenue, less pole rental expense, derived from the
extension. When the cost exceeds five times the addition annual exchange revenue, less
pole rental expense, the applicant will be required to pay a construction charge equal to
the difference between the cost and five times the additional annual exchange revenue,
less pole rental expense, derived from the extension. A special type or amount of
construction may be subject to a construction charges and/or termination agreement.
Extensions for New Real Estate and Housing Additions
In real estate additions, when the promoter or developer desires to have telephone service made
available for prospective residents without costs other than the regular service charges, and when
in the judgment of the Company, the financial risk involved in the plant extension does not warrant
the expenditure, the promoter or developer may take the following arrangement:
A.
Deposit with the Company the cost of providing aerial facilities for a distributing plant
within the addition of sufficient capacity to serve an agreed upon ultimate number of
customers in the addition, less the estimated net salvage obtainable if the plant should be
removed within three years.
If in addition the developer or promoter specifies
underground facilities, an additional charge (non-refundable) of the difference between
aerial and underground facilities may be required as outlined in paragraph 11.4 B. 2.c)
below.
B.
Refunds of the deposit will be made to the promoter over a three year period on the
following basis:
At the end of each six-month period, a refund will be made for each customer attached to
the system during that half-year period, which is a net main station gain over and above
the greatest half-year total of main stations for which a refund was previously made
provided the refund does not exceed the total amount of the deposit. The amount of the
refund is determined by dividing the total amount of the deposit by the agreed upon
ultimate number of customers. Deposits not refunded within three years in accordance
with the above become the property of the Company.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
11.
SECTION 11
Original Sheet 3
CONSTRUCTION CHARGES (Continued)
11.4
Rules for Placement of Underground Facilities
A.
The Company plans, when feasible, to replace existing aerial facilities with underground
facilities in the course of normal operation. If a customer requests the removal and/or
replacement of existing aerial facilities with underground facilities before removal and/or
replacement is planned by the Company, such removal and/or replacement (including any
additional plant segment necessarily involved) will be done at the expense of the customer
as provided by the Company’s tariff.
B.
When requested by the developer or promoter of subdivisions or mobile home parks, all
distribution and service lines, except necessary above ground appurtenances, installed
within the real estate addition shall, when feasible, be installed underground; shall
conform to the Company’s construction standards; and shall be owned and maintained by
the Company. The developer and/or promoter shall:
1)
2.
Easements
a)
Developer shall furnish to the Company a plat showing the location and
nature of the tract to be developed before grading or other work begins.
b)
Developer, at no cost to the Company, will provide and record all
easements and rights-of-way required by the Company for the
installation, maintenance, and repair of its facilities located within the
tract to be developed.
c)
Developer will notify all purchasers of lots and/or dwelling units of the
provisions of the easements and rights-of-way granted to the Company
by incorporating the same in the Bill of Assurance, Plat and other
documents, all of which shall be filed for record prior to the sale of any
lot and/or dwelling unit.
Facilities
a)
Installation of Distribution Lines.
Installation of the underground
distribution systems and necessary above ground appurtenances shall
take place after developer has completed all rough grading and final
grade is established where the Company’s facilities are to be installed.
Developer shall at his own cost clean the ground of trees, stumps and
obstructions where the Company’s facilities are to be installed and the
Company shall thereafter, with the developer’s cooperation, complete
the installation of its facilities including the trenching and backfilling.
b)
Installation of Service Lines. Individual underground service lines
connecting each customer’s premises to the distribution line shall be
installed as and when telephone service is ordered by the customer.
Trenching and backfilling or plowing shall be performed by the
Company.
c)
Excess Cost. In those instances where, in the Company’s judgment,
installation of underground distribution lines and service lines in a
subdivision or mobile home park will exceed the estimated cost of aerial
construction of such facilities, the Company may at its option charge the
developer the difference. In such situation the developer may, at his
own cost, provide the trench for the Company’s distribution lines in
accordance with the Company’s specifications and backfill and grade
the trench following installation of the Company’s facilities.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
11.
SECTION 11
Original Sheet 4
CONSTRUCTION CHARGES
11.4
Rules for Placement of Underground Facilities
B.
(Continued)
2.
3.
Facilities
d)
Dual Use. Telephone lines may be installed in the same trench with
other utility facilities unless, in the judgment of the Company, to do so
would be dangerous, uneconomical or impractical.
e)
Connection to Existing System. The connection from the end of the
existing telephone distribution system to the underground system to be
installed within the subdivision or mobile home park shall be made in
accordance with the Company’s tariffs.
f)
Removal of Aerial Facilities.
Where the Company has existing
adequate aerial facilities located within the subdivision at the time the
developer requests an underground distribution system, the Company
shall remove and/or relocate such facilities underground and developer
shall pay the Company any excess for the cost of the underground
facilities over the cost of the aerial facilities, plus associated cost of any
facilities removed. Whether any such aerial facilities are located outside
the subdivision or placed underground within the subdivision shall be at
the sole discretion of the Company.
g)
Deposits. When the developer desires to have facilities for telephone
service made available for prospective residences and when in the
judgment of the Telephone Company such installation would be
premature, a deposit may be required from the developer in accordance
with paragraph B-3 above.
h)
Changes. If after the acceptance of request for service, the design of
the subdivision or mobile home park is changed in a manner which
increases the Company’s estimated installation costs, or the estimated
costs of installation are increased for any other reason not the fault of
the Company, the Company may defer or discontinue installation of its
facilities until such time as such additional costs is paid by the developer
to the Company.
Service to Other Installations
Where feasible, underground distribution and service lines to single individual
residences, mobile homes, apartments, shopping centers and other commercial
developments from existing facilities will be provided at the request of the
customer, if the customer pays to the Company a sum equal to the difference
between the estimated cost of aerial facilities as against the estimated cost of
underground facilities and provides the Company with such easements as are
needed. Where required, conduit as specified by the Company, will be provided
by the developer at his expense on his premises for Company facilities to and/or
between apartments, shopping centers and other commercial type buildings.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
11.
SECTION 11
Original Sheet 5
CONSTRUCTION CHARGES
11.4
Rules for Placement of Underground Facilities
C.
D.
Special Construction
1.
When a special type of construction is furnished to a customer, an additional
charge is made, equal to the difference between the estimated cost of the special
type of construction and the estimated cost of standard construction. The
customer is required to bear unusual maintenance costs for the special
construction.
2.
Where either underground or aerial construction of facilities is required (other
than by choice of the Telephone Company), an additional charge shall be made if
the estimated cost of the type of construction required (underground or aerial)
exceeds the estimated cost of the other type of construction. This charge shall
be the difference between the two.
Temporary Service
1.
E.
Where plant construction (either inside or outside the base rate area) is required
to provide any service or facility, temporary in character, or where it is necessary
to place temporary construction in advance of permanent construction in order to
meet the customer’s requirements, the Telephone Company may require the
applicant to pay the non-recoverable costs of the temporary construction or to
contract for service beyond the initial period, or both.
Service Provided to Movable Premises
1.
When telephone service is provided to movable premises by means of aerial
plant, a clearance pole shall be provided if needed in the opinion of the
Telephone Company. The customer shall place, own and maintain the pole.
However, if the customer elects, the Telephone Company will place, own and
maintain the pole and bill the customer the cost of placing the pole.
2.
The clearance pole must comply with specifications determined to be applicable
by the Telephone Company.
3.
Should the customer elect to have the Company place, own, and maintain the
clearance pole, there is a non-recurring charge of $25.00 to cover the cost of the
pole.
4.
Provisions regarding underground service found in 11.4 above shall apply for
movable premises parks (mobile home parks) with the exception that no refund
of the deposit as set out in paragraph 11.3 - 2. above shall be applicable.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
11.
SECTION 11
Original Sheet 6
CONSTRUCTION CHARGES
11.5
Drop Relocation
A.
For relocation of a drop (aerial or buried), when requested by the
customer, the following charges are applicable in addition to appropriate Service
Order Charges:
Aerial Drop Relocation – Requiring New Material
a.
b.
0 – 100 Feet
Cost Per Foot over 100 Feet
$175.00
$1.75
Aerial Drop Relocation – Movement of Existing Wire
a.
b.
0 - 100 Feet
Cost Per Foot over 100 Feet
$ 125.00
$1.25
Buried Drop Placement – Plowed In
a.
b.
0 - 100 Feet
Cost Per Foot over 100 Feet
$200.00
$2.00
Buried Drop Placement – Customer Provided Trench
a.
b.
0 – 100 Feet
Cost Per Foot over 100 Feet
$150.00
$1.50
Buried Drop Placement – Driveway Bore (each bore)
a.
b.
0 – 20 Feet
Cost Per Foot over 20 Feet
$400.00
$20.00
B.
Pole costs are not included and are priced separately.
C.
Under special circumstances, Time, Material and Contract Service
Charges may be applied in lieu of, or in additional to the above-tariffed rates.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
12.
SECTION 12
Original Sheet 1
WINDSTREAM DIGITAL CENTREX
12.1
GENERAL RULES AND REGULATIONS
Windstream Digital Centrex (ADC) is a central office based service which provides key type
features to multi-line business customers. ADC service is furnished subject to the availability of
facilities, software features and central office equipment in locations as determined by the company
A.
The service is available to business customers with a Network Access Registers (NARS)
access lines. NARS provide access to local exchange and long distance networks at the
rates and charges specified in Section 12.4. of this Tariff.
B.
ADC lines require both switching access and loop access components in order for the
service to be offered by the Company.
C.
The minimum charge for services provided under this tariff shall be one month. Service
for longer periods will be available on a 36 month term and 60 month term contract basis.
Rates for term options are not subject to a Telephone Company-initiated rate change
during the contract term.
D.
Individual ADC Stations may be grouped in communications groups of two or more lines.
A communications group provides the path through which ADC features will travel.
E.
If a customer requests ADC features on a trunk(s) terminating in Multi-line, or P(A)BX
equipment, the associate rate specified in Section 25 of this Tariff shall apply.
F.
Installation and Move or Change Charges are applicable as set forth in Section 27 of this
Tariff.
G.
Feature Package 1 - Basic Station or Feature Package 3 - Business Set features as listed
in Paragraph 12.4, following, is required per NARS or Station line. In addition to Feature
Package 1 and 3, Feature Package 2 and Optional features may be subscribed to where
available and upon request.
H.
Push Button Dialing Service is required in order to have ADC features. Push Button
Dialing Service is provided at no charge.
I.
Directory listings will be furnished in accordance with the regulations set forth in Section
32 of this Tariff.
J.
ADC lines and extensions may be terminated at one premises, different premises - same
central office, different premises - remote central office. The appropriate private line
charges as stated in the Private Line Tariff shall apply to ADC.
K.
The applicable mileage charge as specified in Section 28 of the Tariff shall apply.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
12.
SECTION 12
Original Sheet 2
WINDSTREAM DIGITAL CENTREX (Cont’d)
12.1
GENERAL RULES AND REGULATIONS (Cont’d)
L.
The number of simultaneous exchange and toll network calls to and from ADC station
lines and attendant positions of a ADC system is limited by the number of Network Access
Registers subscribed to by the subscriber. Each Network Access Register may be
arranged for two-way, one-way incoming or one-way outgoing operation depending upon
the option chosen by the customer at the time the Network Access Register is installed.
When a change in the operation is requested by the customer, the appropriate service
charges as specified in Section 27 of this Tariff apply per Network Access Register
affected.
M.
End User Common line charges (EUCL) will be billed to all customer access lines as set
forth in the Windstream Telephone Systems FCC Tariff No. 1. A monthly credit equivalent
to the Business EUCL will apply per IG Line to the customer’s account.
N.
ADC service is available to customers with 2 to 74 access lines at the rates specified in
12.4 of this tariff.
O.
The Telephone Company is allowed the option to provide Windstream Digital Centrex
service under a Contract Service Arrangement for systems exceeding seventy-five (75)
access lines, according to the rules and regulations of Section 10 of this Tariff, in either of
the following circumstances.
1.
In the Telephone Company's judgment, the cost of providing that service is
significantly different from that cost developed to support the rates in the Tariff
section, or
2.
The customer willingness to pay for an individual service, due to competitive
alternatives, is above our cost to provide the customers service but below the
tariff price.
In each case an application for approval of the specific rates for that Contract Service
Agreement will be filed with the Texas Public Service Commission. All such applications
will be considered approved after a period of thirty (30) days, unless suspended by the
Commission. No notice to other carriers will be required. A copy of the contract and cost
support data will be furnished to the Commission staff for analysis on or before filing of the
application and other supporting information will be provided upon request.
P.
Path availability for each ADC Line:
(1)
Multiple simultaneous call forwarding paths are available only for intraswitch
calls.
(2)
Only one path at any one time is available for calls originating within a switch and
terminating in a different switch.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
12.
SECTION 12
Original Sheet 3
WINDSTREAM DIGITAL CENTREX (Cont’d)
12.2
FEATURE PACKAGES
A.
Feature Package 1 - Basic Station
The basic feature package will include, but not be limited to the following features:
Automatic Identification of Out Dial
Automatic Line
Blind Transfer Roll
Call Forward - All Calls
Call Pickup
Call Pickup Groups
Call Transfer
Call Waiting
Call Waiting - Cancel
Consultation Hold
Direct Inward Dial
Direct Outward Dial
Directory Number Hunting
Distinctive Call Wait Tones
Distinctive Ringing Tones
End-to-End Signaling
Permanent Hold/Call Hold
Speed Call - Group
Speed Call - Short List
Station to Station Dialing
Three Way Conference
Unrestricted Class of Service
B.
Feature Package 2 - Enhanced Station 1
The enhanced feature package will include but not be limited to the following:
Call Forward - Busy
Call Forward - No Answer
Conference Six-Port
Directed Call Pickup
Restricted Class of Service
Ring Again
Speed Call Long List
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
12.
SECTION 12
Original Sheet 4
WINDSTREAM DIGITAL CENTREX (Cont’d)
12.2
FEATURE PACKAGES (Cont’d)
C.
Feature Package 3 - Business Set
The business set feature package will include but not be limited to the following:
Auto Dial
Auto Hold
Call Forward
Call Hold
Call Park
Call Pickup
Call Reason Feature Display
Call Transfer
Call Waiting
Direct Inward Dial/Direct Outward Dial
Displayed Called Number
DTMF End to End Signaling
Feature Code Access
Feature Display
Individual Station Page
Intercom Group - Business Set
LCD Status Indicators
Listen on Hold
Multiple Appearance Directory Number - SCA
On Hook Dialing
Prime Line Select
Ringing Tones
Speed Calling
Three Way Call
D.
Optional Feature Package
The optional features package will include, but not be limited to the following:
Code Restriction - Outgoing
Secondary Directory Number
Virtual Facilities Group/WATS Access
In order to obtain optional features for any particular NARS or ADC Station Line, the
customer must also subscribe to Feature Package 1.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
12.
SECTION 12
Original Sheet 5
WINDSTREAM DIGITAL CENTREX (Cont’d)
12.3
FEATURE PACKAGE DESCRIPTIONS
A.
Feature Package 1 - Basic Station
Automatic Identification Of Out Dial
Provides record of each outgoing, billable call against the Centrex line originating the call.
Automatic Line
Provides an automatic connection between a Digital Centrex Station that goes off hook
and a predetermined directory number.
Blind Transfer Roll
Allows a Digital Centrex Station to transfer an established call to another Digital Centrex
group member without waiting for the transferred station to answer.
Call Forward - All Calls
Allows a Digital Centrex customer to have incoming calls to a station forwarded to another
telephone number, inside or outside the customer centrex group. The forwarded to
number is a variable destination controlled by the user on a per call forward activation.
Call Pick-Up
Allows a Digital Centrex Station user to answer calls directed to another Digital Centrex
station line within the same call pickup group.
Call Pick-Up Groups
Allows multiple call pickup groups within one Digital Centrex customer group.
Call Transfer
Allows a Digital Centrex Station line to transfer an established call to another line within
the customer group.
Call Waiting
This feature informs a Digital Centrex Station that is on an established call that a third
party is attempting to reach them.
Call Waiting - Cancel
Allows a Digital Centrex Station user to prevent, on a per call basis, call waiting tones
while on an established call.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
12.
SECTION 12
Original Sheet 6
WINDSTREAM DIGITAL CENTREX (Cont’d)
12.3
FEATURE PACKAGE DESCRIPTIONS (Cont’d)
A.
Feature Package 1 - Basic Station (Cont’d)
Consultation Hold
Allows a Digital Centrex Station to place an active call on temporary hold.
Direct Inward Dial
Allows incoming calls to reach a specific Digital Centrex Station without attendant
assistance.
Direct Outward Dial
Allows Digital Centrex Station users to place calls to the exchange network, without
attendant assistance, normally by dialing an access code.
Directory Number Hunting
Allows incoming calls to a Digital Centrex group to hunt for an idle station line within a line
hunt group. Hunting may be sequential, circular, first, or distributed.
Distinctive Call Waiting Tones
Provides a distinct tone to allow a Digital Centrex Station to distinguish between external
call waiting and internal call waiting tones.
Distinctive Ringing Tones
Provides a distinct ringing to allow a Digital Centrex Station to distinguish between
incoming calls from outside the Centrex customer group and inside the Centrex customer
group.
End-To-End Signaling
Allows Digital Centrex Station users, while in the talking state, to send DTMF tones.
Permanent Hold/Call Hold
Allows Digital Centrex Station user to place a call on hold any length of time and perform
other functions, provided neither party goes on hook.
Speed Call -Group
Allows a list of frequently called numbers to be set up for a Digital Centrex customer group
and made available to all group members to place calls by dialing the speed dial code.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
12.
SECTION 12
Original Sheet 7
WINDSTREAM DIGITAL CENTREX (Cont’d)
12.3
FEATURE PACKAGE DESCRIPTIONS (Cont’d)
B.
Feature Package 2 - Enhanced Station I
Call Forward - Busy
Allows a Digital Centrex Station to have incoming calls to a station automatically
forwarded to a predetermined telephone number when the called station is busy.
Call Forward - No Answer
Allows a Digital Centrex Station to have incoming calls to a station forwarded to a
predetermined number after a predetermined number of rings.
Conference, Six Port
Allows a Digital Centrex Station to access a six party conference bridge.
Directed Call Pick-Up
Allows a Digital Centrex Station to pick up a call directed to another member of the
customer group.
Restricted Class Of Service
Allows three types of restriction to be applied to a Digital Centrex Station line as follows;
denied originating - no calls can be initiated, denied terminating - no calls may be
received, toll restricted - restricts all toll calls but allows user to receive incoming calls and
to originate non-toll calls.
Ring Again
Allows Digital Centrex Station users encountering a busy station within the serving office
to be notified when the busy station becomes idle and to be placed automatically in a
ringing-again mode when notified.
Speed Call - Long List
Allows a list of up to 30 frequently dialed numbers to be established on a station line that
may be dialed by using abbreviated codes. This feature is incompatible with speed call
short list.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
12.
SECTION 12
Original Sheet 8
WINDSTREAM DIGITAL CENTREX (Cont’d)
12.3
FEATURE PACKAGE DESCRIPTIONS (Cont’d)
C.
Feature Package 3 - Business Set
This service provides a group of features to customers subscribing to ADC, who have
specialized CPE (Customer Premise Equipment). The following features described above
are available for use with the business set: call forwarding, call park, call pickup, call
transfer, call waiting, direct inward/direct outward dial, end-to-end signaling, distinctive
ringing tones, speed call, and three way calling.
Additional features and descriptions unique to the business set users include:
Auto Dial
Allows Digital Centrex Station users to call a frequently dialed number by pressing an
assigned feature key. The user is permitted to change the assigned number stored
against the feature key.
Auto Hold
The set automatically places a line on hold when another directory number key is pressed
while on an active call.
Call Hold
Allows a subscriber to place one call on hold for any length of time, provided neither party
goes on-hook. Activation of Call Hold requires the use of an activation code that is dialed
after a hookswitch flash. Upon successful activation of Call Hold, the subscriber can place
another call or perform other tasks, such as programming a Speed Call list, performing
Call Pickup, or simply returning to the held call.
Call Reason Feature Display
Allows Digital Centrex Station users, with display model sets, to receive messages
generated during operation of selected features and call processing.
Displayed Called Number
When CPE provides display, the digits dialed on outgoing calls are displayed.
Feature Code Access
Allows Digital business users to activate features not assigned to buttons by dialing
feature access codes.
Individual Station Page
Allows Digital Centrex Stations with business sets to receive individual station pages from
other business set users in the same business set intercom group.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
12.
SECTION 12
Original Sheet 9
WINDSTREAM DIGITAL CENTREX (Cont’d)
12.3
FEATURE PACKAGE DESCRIPTIONS (Cont’d)
C.
Feature Package 3 - Business Set (Cont’d)
Intercom Group - Business Set
Allows Digital Centrex Station users with business sets to be placed in intercom groups
which allows one or two digit dialing between business set stations.
LCD Status Indicators
Provides status of individual keys on the business set, including ringing, hold, idle, active
or feature status.
Listen On Hold
Allows a Digital Centrex Station user to replace the handset and monitor for the other
party to return to the call.
Multiple Appearance Directory Number
Allows a directory number to appear on more than one business set (or 2500 set) as a
multiple appearance directory number (MADN). The MADN arrangement allows only one
set with the appearance to be active at any one time.
On Hook Dialing
Allows Digital Centrex Station users with a business set to originate a call and monitor call
progress without lifting the handset.
Prime Line Select
Provides immediate access to a line, that has been designated as the primary line, each
time the user goes off hook without pressing a directory number key.
D.
Optional Features
Code Restriction - Outgoing
Allows selective screening on certain Digital Centrex Station lines for outgoing calls.
Restrictions may be either to allow and/or deny. Code restrictions are established on a
customer group basis and assigned on a per station basis.
Secondary Directory Number
Allows Digital Centrex Station users subscribing to the business set feature to have
secondary directory numbers assigned to any available business set key. Any directory
numbers over and above the number of primary directory numbers in the customer group
are considered secondary directory numbers.
Virtual Facilities Group/WATS Access
Allows Digital Centrex customers to establish and provide access to special trunk group(s)
for routing of outgoing and/or incoming calls. Outgoing calls require an access code be
dialed. Virtual facilities groups are assigned on a customer group basis.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
12.
SECTION 12
First Revised Sheet 10
Cancels Original Sheet 10
WINDSTREAM DIGITAL CENTREX (Cont’d)
12.4
RATES AND CHARGES
A.
Recurring
Network Access Registers (NARS),
per NARS
Applicable Business Single-line
rate as found in Section 25
Credit of FCC Subscriber Line Charge,
per station line only
Per Applicable FCC Subscriber
Line Charge Rate found in Windstream’s
Telephone Systems FCC Tariff No. 1
ADC Station line loop, each
ADC Station line switching, each
Feature Package 1, Per Line
Feature Package 2, Per Line
Feature Package 3, Per Line
Optional Feature Packages
Code Restriction, per group
Secondary Directory Number
Virtual Facilities Group/WATS Access
B.
Monthly Rate
Monthly
Rate
$6.50 (I)
$2.15
36 Month
Rate
$5.20
$1.85
60 Month
Rate
$4.25
$1.50
$3.00
$3.75
$4.25
$2.50
$3.40
$3.70
$1.90
$2.90
$3.00
$5.00
$1.25
$21.25
$4.25
$1.25
$21.25
$3.25
$1.25
$21.25
Non-recurring
Regular multi-element charges, found in Section 27 of this tariff, apply to customers
subscribing to all feature packages except Code Restriction.
Code Restriction, non-recurring charge
12.5
$35.50
Enhanced Custom Calling
A.
B.
General
1.
ADC - Enhanced Custom Calling is an optional service offered in addition to ADC
Service.
2.
ADC - Enhanced Custom Calling are features that can be ordered only with
existing or new centrex lines as described in Section 12.1. of this Tariff.
Features
1.
C.
The features listed below are fully described and are subject to the limitations as
described in Section 13.8 of this Tariff.
Rates and Charges
Monthly Rate
1.
Caller ID per Centrex Line
$3.00
2.
Call Tracing per Centrex Line
$3.00
3.
Feature Package I per Centrex Line
(Call Return, Repeat Dialing, Call
Selector, Preferred Call Forwarding,
and Selective Call Accept)
$8.00
4.
Service charges for ADC - Enhanced Custom Calling will be charged as
applicable in Section 27 of this Tariff.
____________________________________________________________________________________
ISSUED: August 22, 2011
EFFECTIVE: September 1, 2011
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
13.
SECTION 13
Original Sheet 1
JOINT USER SERVICE
A.
General
Joint User Service is an arrangement whereby a person or firm - designated a Joint User - is
permitted to use the service of a customer. To facilitate this use, a directory listing is provided for
each Joint User. Joint User Service is provided only in connection with individual line business
service and private branch exchange service. The Joint User must be located in the same office or
suite of offices as the customer, or in an office immediately adjacent thereto and connected
therewith by passageways other than public passageways. Joint User Service is not furnished in
association with the service of a customer who is engaged primarily in performing service of a
secretarial nature or who is in the business of renting space to transient or permanent tenants. No
separate ring numbers or distinctive designations are assigned for the purpose of signaling Joint
Users.
Joint User Service must be contracted for by the original customer who is required to assume
responsibility for all charges incurred by the Joint User. Extra Listings and other services will be
furnished to the Joint User upon request of the original customer. Charges for Joint User Service
date from the day the traffic information records are posted - such information at the option of the
customer being posted at the time the order is completed or when the listing is published in the
directory. The Joint User Service is automatically discontinued upon termination of the main
service.
B.
Rates
Joint User Service, including one listing in the directory, is furnished at the following rates for each
joint user, per month:
Business Individual Line
Service
1/2 of charge for one individual
business line (excluding mileage), computed to
the next higher multiple of $.25.
Business Private Branch
Exchange Service
1/2 of charge for 1 P.B.X. trunk
line (excluding mileage), computed to the next
higher multiple of $.25.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
14.
SECTION 14
First Revised Sheet 1
Cancels Original Sheet 1
VACATION RATE SERVICE
14.1
(T)
General
Vacation Rate Service is provided to individual line customers whose requirements for
telephone services are less than that which might normally be provided in any twelve (12)
month period, and are not applicable to multi-line accounts.
Upon request from a customer having any class of individual line exchange service, the
service may be suspended for a period of one month or more, not to exceed twelve (12)
months. More than one suspension may be permitted during any calendar year, provided
at least one month’s full service charges are paid between each period of suspension. No
outward or inward service is provided during the period of suspension. Calling card or third
number long distance charges may not be charged to a number that is on temporary
suspension or vacation rates.
Temporary suspension of service may begin and terminate on any day of the month,
provided notice is given sufficiently in advance for arrangements to be made. Services
charges will not be applied for the suspension or restoration of service.
(T)
(C)
(C)
(C)
(C)
(D)
Charges may be billed in total prior to the suspension of service or monthly at the option of
the Company.
14.2
Rates
The monthly rate will be based upon 50% of the regular rate for the suspended service for
a minimum of 30 days and a maximum of 365 days.
____________________________________________________________________________________
ISSUED: March 13, 2007
EFFECTIVE: April 17, 2007
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(C)
(C)
TEXAS WINDSTREAM, INC.
15.
SECTION 15
Original Sheet 1
PREPAID LOCAL TELEPHONE SERVICE
15.1
Applicability
A Dominate Certificated Telecommunications Utility(DCTU) shall provide Prepaid Local Telephone
Service (PLTS) in accordance with Texas Public Utility Commission Substantive Rule §26.29.
A DCTU shall not refuse to provide PLTS to an applicant for such service because the applicant is
indebted to any DCTU or other telecommunications carrier for telecommunication services,
including the carriage charges of interexchange carriers where the DCTU bills those charges
pursuant to tariffs or contracts.
15.2
Explanation of Terms
The following words and terms when used in this section shall have the following meaning unless
the context clearly indicates otherwise:
A.
Basic Local Telecommunications Service: Basic Local Telecommunications Service
includes services listed in the PLTS definition below.
B.
Disconnection of telephone service: That period after which a customer’s telephone
number is deleted from the central office switch and databases.
C.
Prepaid Local Telephone Service(PLTS):
1.
voice grade dial tone residential service consisting of flat rate service or local
measured service, if offered by (DCTU);
2.
mandatory services, including extended area service, extended metropolitan service,
or expanded local call service, if applicable;
3.
tone dialing service;
4.
access to 911 service;
5.
access to dual party relay service;
6.
the ability to report service problems seven (7) days a week;
7.
access to business office;
8.
primary directory listing;
9.
toll blocking service; and
10.
non-published and non-listed services, at the customer’s option.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
15.
SECTION 15
Original Sheet 2
PREPAID LOCAL TELEPHONE SERVICE (Continued)
15.2
15.3
Explanation of Terms (Continued)
D.
Service Connection Charge: A charge applied by the DCTU to connect service to a
customer’s telephone line after it has been disconnected by the DCTU.
E.
Service Restoral Charge:
A charge applied by the DCTU to restore service to a
customer’s telephone line after it has been suspended by the DCTU.
F.
Suspension of Telephone Service: That period during which the customer’s telephone
line does not have dial tone, but the customer’s telephone number is not deleted from the
central office switch and databases.
G.
Toll Blocking: Blocking of a customer’s access to toll providers and toll services.
H.
Usage Sensitive Blocking:
Blocking of a customer’s access to services which are
charged on a usage sensitive basis for completed calls. Such calls shall include, but not
be limited to, call return, call trace, and auto redial.
Customer Eligibility
A.
Former customers
In cases where a DCTU would refuse to provide service to an applicant for residential
telephone service because of the existence of indebtedness to any DCTU or other
telecommunications carrier, such applicant is eligible to receive PLTS pursuant to the
requirements of Texas Public Utility Commission Substantive Rule §26.29.
B.
Current customers
A current residential customer who has not been disconnected from the network, but who
has received a notice following suspension of service for non-payment for services, is
eligible to receive PLTS pursuant to the
requirements of Texas Public Utility
Commission Substantive Rule §23.40.
C.
Applicants previously disconnected from PLTS by a DCTU
Any applicant who was previously disconnected from PLTS by a DCTU, pursuant to
subsection (f)(6) of Texas Public Utility Commission Substantive Rule §23.40, does not
have the right to receive PLTS from that DCTU again.
D.
Business customers are not eligible for PLTS.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
15.
SECTION 15
First Revised Sheet 3
Cancels Original Sheet 3
PREPAID LOCAL TELEPHONE SERVICE (Continued)
15.4
Rates, Terms and Conditions of PLTS
A DCTU shall offer PLTS under the following terms and conditions:
A.
Monthly rates
The monthly rate for PLTS shall include only the following:
B.
1.
The applicable residential rate, as described in this tariff (or Lifeline rates, if
applicable) for services included in the PLTS definition.
2.
Charges for non-listed and non-published service, if requested by the customer.
3.
Surcharges and fees established or authorized by a government entity that are
billed by the DCTU, including but not limited to 911, subscriber line charge, sales
tax, and municipal fees.
Non-recurring rates
1.
Service connection charges
If a customer does not subscribe to PLTS within ten (10) days from the date the
DCTU mails a termination notice containing notification of PLTS eligibility to that
subscriber, the DCTU may charge service connection charges as described in
Section 27, to that subscriber when subscribing to PLTS.
2.
Service restoral charges
If a DCTU suspends basic local service prior to disconnection, service restoral
charges can be recovered after the subscribing customer leaves PLTS to return
to basic local telecommunications service. A restoral of service charge as found
in Section 9 will be assessed.
C.
Late charges are not assessed on a customer of PLTS.
____________________________________________________________________________________
ISSUED: November 18, 2008
EFFECTIVE: December 23, 2008
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(T)
(T)
TEXAS WINDSTREAM, INC.
15.
SECTION 15
Original Sheet 4
PREPAID LOCAL TELEPHONE SERVICE (Continued)
15.5
Payments Under PLTS
A.
Initial payment for PLTS
A DCTU may require the residential customer of PLTS to make an initial payment for
service, which shall not exceed:
B.
1.
the monthly rate for PLTS, for up to two months of service under the PLTS plan;
and
2.
applicable non-recurring service connection charges.
Subsequent monthly payments for PLTS
A DCTU shall not require subsequent monthly payments for PLTS that exceed the
monthly rate for one month of service under PLTS. The due date of such monthly
payment shall be based on the DCTU’s regular monthly billing cycle.
C.
Payments under the deferred payment plan
A customer may be required to make payments under the deferred payment plan as
described in subsection 15.7 of this tariff.
15.6
Toll Blocking
A customer who subscribes to PLTS shall have mandatory toll blocking and usage sensitive
blocking placed on their telephone line.
A.
Customer responsibility
A customer subscribing to PLTS shall not place or receive calls, including intraLATA and
interLATA long distance or other usage-sensitive services, for which additional charges
are billed to the customer’s telephone number by the DCTU.
B.
DCTU responsibility
During the customer-initiated inquiry in which the customer subscribes to the PLTS plan,
the DCTU shall mail the customer a confirmation letter explaining the details of the PLTS
plan.
15.7
Deferred Payment Plan Under PLTS
As a condition of subscribing to PLTS, the DCTU may require an applicant to enter into a deferred
payment plan for any outstanding debt owed to the DCTU for the services previously received
under basic local telecommunications service and now subscribed to under PLTS. The DCTU shall
not require an applicant for PLTS to enter into a deferred payment plan to pay any outstanding debt
for any services that will not be received by the customer under PLTS including, but not limited to,
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
15.
SECTION 15
Original Sheet 5
PREPAID LOCAL TELEPHONE SERVICE (Continued)
15.7
Deferred Payment Plan Under PLTS (Continued)
intraLATA and interLATA long distance services. If the DCTU is unable to determine the amount of
outstanding debt owed for the services previously received under basic local telecommunications
service and now subscribed to under PLTS, the DCTU shall not require an applicant to enter into
any deferred payment plan.
A.
Determination of deferred payment plan amount
To determine the deferred payment plan amount, the DCTU shall:
B.
15.8
1.
determine the amount the customer owes for the services previously received
under basic local telecommunications service and which the customer subscribes
to under PLTS;
2.
apply any undesignated partial payment made by the customer prior
to
the
customer’s subscription to PLTS to past debt which was owedto the DCTU for
the services previously received under basic local telecommunications service
and which the customer subscribes to under PLTS; and
3.
not reallocate any undesignated partial payments to amounts yet to be incurred
for basic local telecommunications service.
Monthly payments under the deferred payment plan
1.
A deferred payment plan for past due charges shall not require the applicant to
make monthly payments which exceed the greater of $10 per month or onetwelfth of the outstanding debt.
2.
If the DCTU and PLTS customer enter into a deferred payment, the initial
deferred payment shall be billed beginning with the third billing cycle after
initiation of service and shall be billed on a monthly basis thereafter.
Customer Deposits
No deposits shall be required from any residential applicant for PLTS.
15.9
Disconnection of PLTS
A.
Disconnection with notice
A DCTU may disconnect PLTS after notice for any of the following reasons:
1.
failure to comply with the terms of a deferred payment plan for PLTS;
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
15.
SECTION 15
Original Sheet 6
PREPAID LOCAL TELEPHONE SERVICE (Continued)
15.9
Disconnection of PLTS (Continued)
A.
B.
Disconnection with notice (Continued)
2.
upon conclusion of all periods for which an advance payment has been applied
to the PLTS account and when the customer’s PLTS account has a zero
balance; or
3.
violation of the DCTU’s rules pertaining to the use of PLTS in a manner which
interferes with the service of others or the operation of nonstandard equipment, if
a reasonable attempt has been made to notify the customer and the customer is
provided with a reasonable opportunity to remedy the situation.
Disconnection without notice
A DCTU may immediately disconnect PLTS without notice:
C.
1.
if the customer accrues new billable charges for toll or other services on their
telephone bill.
2.
where a known dangerous condition exists for as long as the condition exists; or
3.
where service is connected without authority by a person who has not applied for
the service or who has reconnected service without authority following
termination of service.
Notice after disconnection
If a PLTS customer is disconnected due to failure to comply with the terms of
a
deferred payment plan, a DCTU shall send a final notice stating that the customer is
permanently disconnected from PLTS and that the customer shall not be eligible for PLTS
from that DCTU. That notice shall also state the terms and conditions that the customer
must satisfy before the customer can return to basic local telecommunications service.
D.
Return to basic local telecommunications service
Customer’s option to return to basic local telecommunications service
1.
A customer subscribing to PLTS may return to basic local telecommunications
service provided the customer:
a.
has paid all outstanding debt to the DCTU in full, including indebtedness
for the carriage charges of interexchange carriers where the DCTU bills
those charges pursuant to tariff or contracts; and
b.
has paid all bills for PLTS.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
15.
SECTION 15
Original Sheet 7
PREPAID LOCAL TELEPHONE SERVICE (Continued)
15.9
Disconnection of PLTS (Continued)
E.
Notice of eligibility to return to Basic Local Telecommunications Service
Upon customer’s completion of paying outstanding debt to the DCTU and paying all bills
for PLTS, a DCTU shall;
F.
1.
notify the customer of the eligibility requirement for returning to basic local
telecommunications services without PLTS restrictions;
2.
notify the customer of the option of receiving basic local telecommunications
service with toll blocking and/or usage sensitive blocking pursuant to the DCTU’s
tariff rate, if applicable, and such toll restriction and usage sensitive blocking can
be removed at any time, upon the customer’s request; and
3.
notify the customer of the need to contact the DCTU if the customer wants to
return to basic local telecommunications service.
Customer obligations after receiving notice
In addition to fulfilling the requirements of paying outstanding debt to the DCTU and
paying all bills for PLTS, in order to subscribe to basic local telecommunications service,
the customer shall;
1.
request subscription to basic local telecommunications service from the DCTU;
and
2.
pay service restoral or service connection charges, if applicable and assessed by
the DCTU.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
16.
SECTION 16
Original Contents Sheet 1
LOCAL EXCHANGE SERVICE ASSISTANCE PROGRAMS TO QUALIFYING CUSTOMERS
SHEET NO.
16.1
LIFELINE SERVICE
1-4
16.2
LINK-UP AMERICA PROGRAM
5-6
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
16.
SECTION 16
Fifth Revised Sheet 1
Cancels Fourth Revised Sheet 1
LOCAL EXCHANGE SERVICE ASSISTANCE PROGRAMS TO QUALIFYING CUSTOMERS
16.1
LIFELINE SERVICE
A.
DEFINITION
(1)
Lifeline service provides discounted basic local residential service to qualifying low-income
customers. Lifeline Service provides voice grade access to the public switched network, switched
network, a standard white pages directory listing, access to emergency services, access to
operator services and directory assistance, access to interexchange service, and optional toll
restriction/limitation.
(2)
Qualifying customers are those applicants that 1) certify that they are an eligible resident of
Tribal lands; or 2) have a household income at or below 150% of the federal poverty guidelines;
or 3) receive benefits from or have a person who resides or a child who resides in the customer
household that receive benefits from any of the following programs:
Medicaid
Supplemental Nutrition Assistance Program (SNAP)
Supplemental Security Income (SSI)
Federal Public Housing Assistance/ Section 8
Low Income Home Energy Assistance Program (LIHEAP)
Temporary Assistance for Needy Families (TANF)
National School Lunch Program’s free lunch program
State Child Health Plan under Chapter 62, Health and Safety Code
(3)
(4)
B.
Customers who meet the low-income requirements for qualification but do not receive benefits
under the listed programs may provide the Low Income Discount Administrator (LIDA) with selfenrollment for Lifeline service benefits.
Customers qualifying for Lifeline Service are offered the services pursuant to the FCC’s Lifeline
and Link Up Reform and Modernization, Report and Order and Further Notice of Proposed
Rulemaking, WC Docket No. 11-42, FCC 12-11 (rel. Feb. 6, 2012).
T
N
N
D
C
C
DISCOUNTS
(1)
Customers deemed eligible for Lifeline assistance by LIDA will receive the following rate reductions
in local service:
(a)
Federal Credit
The Company shall give a qualifying low-income consumer a federal-approved reduction of $9.25
C
C
D
D
D
(b) Additional State reduction
The Company shall give a qualifying low-income consumer a state-approved reduction of $3.50
C.
GENERAL
(1)
The Company shall offer toll blocking to all qualifying Lifeline customers at no charge at the time
such customers subscribe to Lifeline service. If the customer voluntarily elects to receive toll
blocking, the service shall become part of the customer’s Lifeline service and all service deposits
will be waived.
* Customers receiving assistance from the discontinued Tel-Assistance Program as of August 31, 2001 are
grandfathered and will receive a credit equivalent to 65% of their monthly rate instead of the State Lifeline $3.50
credit.
ISSUED: July 3, 2012
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: July 4, 2012
C, T
C
D
TEXAS WINDSTREAM, INC.
16.
SECTION 16
Third Revised Sheet 2
Cancels Second Revised Sheet 2
LOCAL EXCHANGE SERVICE ASSISTANCE PROGRAMS TO QUALIFYING CUSTOMERS
16.1
LIFELINE SERVICE (Continued)
C.
GENERAL (Continued)
(2)
Lifeline program rate reductions do not apply to long distance service or any other
services (i.e., Custom Calling, CLASS, construction charges, etc.) which may or
may not be tariffed. Customers may obtain such services, where available at their
discretion, although the Lifeline program rate reduction does not apply.
(3)
A customer otherwise eligible to receive Lifeline services is not prohibited from
obtaining and using telecommunications equipment or services designed to aid
such customer in utilizing qualifying telecommunications services.
(4)
The Lifeline Service rate reductions do not apply to service connection charges.
D
D
D.
(5)
Lifeline program service will not be available on a retro-active basis.
(6)
---
(7)
Regulations stated herein apply to Lifeline Discount Telephone Service only.
Effective September 1, 2001, the Tel-Assistance Program is discontinued, and
existing Tel-Assistance customers are migrated to the Lifeline Program. Based on
the better discount amount provided by either program, the existing Tel-Assistance
customer rates are either converted to current Lifeline rates or are grandfathered at
the Tel-Assistance rates in effect on August 31, 2001. *
D
D
D
ELIGIBILITY REQUIREMENTS
(1)
The Lifeline program rate reduction shall apply to one (1) telephone line per
residential telephone line per household, Household is defined as any individual or
group of individuals who are living together as an economic unit (“economic unit”
defined as “all adult individuals contributing to and sharing in the income and
expenses of a household.”)
(2)
Effective June 1, 2012, proof of eligibility will be required for all initial applicants and
all applicants will be required to re-certify every year.
(3)
The service must be provided in the eligible consumer’s name.
(4)
The applicant must participate in one of the programs specified in A.(1) above.
(5)
Customer eligibility will be determined by LIDA
(a)
On a monthly basis, the Company will provide a list of all its residential
customers to LIDA. LIDA will match the names with the Health and Human
Services Commission (HHSC) file containing the names of applicants who
receive benefits from Medicaid, SNAP, health benefits coverage under the
state child health plan, TANF, or SSI. LIDA will then send a file to the
Company consisting of customers who are eligible for Lifeline service. The
Company will utilize this file to provide the Lifeline discount to eligible
customers.
* Grandfathered rates are restricted to existing customers at current locations as of August 31, 2001.
ISSUED: July 3, 2012
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: July 4, 2012
C
C
C
C
N
N
C
C
TEXAS WINDSTREAM, INC.
SECTION 16
Original Sheet 3
16. LOCAL EXCHANGE SERVICE ASSISTANCE PROGRAMS TO QUALIFYING CUSTOMERS
16.1
LIFELINE SERVICE (Continued)
D.
ELIGIBILITY REQUIREMENTS (Continued)
(6) Provision of Service
E.
(a)
The Company must offer Lifeline service to all qualifying customers identified by LIDA and
determine if the customers existing phone service qualifies for Lifeline service as
described in paragraph A.(2) above. Within 60 days after receipt of the list, the Company
shall begin reduced billing for those qualifying low-income customers subscribing to
qualifying services.
(b)
If the applicant’s existing telephone service does not qualify for Lifeline service, then the
Company must inform the customer by direct mail of changes necessary to satisfy Lifeline
requirements. The notice provided by the Company will include all information required
under the Commission’s rules.
(c)
If the eligible consumer changes the existing telephone service to qualify or initiates new
qualifying service, the Company shall begin reduced billing at the time the change of
service becomes effective or at the time the new service is established.
(d)
Customers who participate in LIHEAP or Federal Public Housing Assistance, or whose
income level is at or below 150% of the federal poverty guidelines, may self-enroll for
Lifeline service by completing an application form that certifies they either participate in a
qualifying program, or meet the income requirements specified above. LIDA or the
Company will send a blank application upon customer request. The customer must return
the form to LIDA. The Company will apply, or remove Lifeline discounts within 30 days of
receipt of the customer eligibility file from LIDA.
(e)
Customers who participate in a program administered by the Health and Human Services
Commission (HHSC), but who do not have telephone services at the time they are notified
of their Lifeline eligibility may enroll at a later date by completing a self-enrollment
application form.
CREDITS AND DEPOSITS
(1) The credit verification procedures available for all applicants who apply for service with the
Company will also be used for applicants who apply for service under the Lifeline program.
(2) The deposit standards used for all applicants who apply for service with the Company will also be
used for applicants who apply for service under the Lifeline Program with the exception that
deposit requirements will be waived for Lifeline Service applicants who voluntarily elect to
subscribe to toll blocking service.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
16.
SECTION 16
First Revised Sheet 4
Cancels Original Sheet 4
LOCAL EXCHANGE SERVICE ASSISTANCE PROGRAMS TO QUALIFYING CUSTOMERS
16.1
LIFELINE SERVICE (Cont’d)
16.2
F.
SERVICE CHARGES
(1)
Service charges do not apply when eligible customers with existing residential
service convert to Lifeline Service.
(2)
A service order deposit is not applicable to customers who elect toll blocking
when initiating Lifeline service.
(3)
A service order charge does not apply when:
(4)
G.
(a)
Changes in existing telephone service are made in order for the
customers existing telephone service to qualify for Lifeline service.
(b)
Transferring an account to Lifeline service.
A service order charge does apply when:
(a)
At the time Lifeline Service billing is initiated, where existing, eligible
residential local exchange access service customers also request
additional optional calling features such as Custom Calling Features,
CLASS features, etc.
(b)
A customer with Lifeline service voluntarily elects to convert to
telephone service arrangements which precludes Lifeline program
eligibility.
(c)
Any subsequent moves or changes after the initial connection to Lifeline
service are requested by the customer.
(d)
Service is established for new residential applicants (those without
existing local exchange access service) eligible for Lifeline service.
PAYMENTS AND DISCONNECTION OF SERVICE
(1)
Lifeline service may not be disconnected for non-payment of toll charges.
However, the Company reserves the right to apply a toll block to the accounts of
customers who are delinquent in paying their toll charges until that amount is paid.
Customers who enroll in Lifeline Service may voluntarily have a toll block placed on
their account, at no charge, in lieu of a deposit when establishing new service.
(2)
A Lifeline customer is required to adhere to the same bill payment policies
applicable to all of the Company’s customers.
_____________________________________________________________________________________________
ISSUED: July 3, 2012
EFFECTIVE: July 4, 2012
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
D
TEXAS WINDSTREAM, INC.
16.
SECTION 16
Fourth Revised Sheet 5
Cancels Third Revised Sheet 5
LOCAL EXCHANGE SERVICE ASSISTANCE PROGRAMS TO QUALIFYING CUSTOMERS
16.2
LINK-UP AMERICA PROGRAM
D
Effective April 1, 2012, the Link Up America Program is eliminated for non-Tribal customers
pursuant to the FCC’s Lifeline and Link Up Reform and Modernization, Report and Order and
Further Notice of Proposed Rulemaking, WC Docket No. 11-42, FCC 12-11 (rel. Feb. 6, 2012).
D
ISSUED: July 3, 2012
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: July 4, 2012
TEXAS WINDSTREAM, INC.
16.
SECTION 16
First Revised Sheet 6
Cancels Original Sheet 6
LOCAL EXCHANGE SERVICE ASSISTANCE PROGRAMS TO QUALIFYING CUSTOMERS
16.2
LINK-UP AMERICA PROGRAM
D
Effective April 1, 2012, the Link Up America Program is eliminated for non-Tribal customers
pursuant to the FCC’s Lifeline and Link Up Reform and Modernization, Report and Order and
Further Notice of Proposed Rulemaking, WC Docket No. 11-42, FCC 12-11 (rel. Feb. 6, 2012).
D
ISSUED: July 3, 2012
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: July 4, 2012
TEXAS WINDSTREAM, INC.
17.
SECTION 17
First Revised Sheet 1
Cancels Original Sheet 1
RETURNED CHECK CHARGE
A charge will be made for each check returned or other funds not honored by a bank or depository.
Non-recurring Charge
$25.00
____________________________________________________________________________________
ISSUED: June 20, 2007
EFFECTIVE: July 1, 2007
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(I)
TEXAS WINDSTREAM, INC.
18.
SECTION 18
Original Sheet 1
NUISANCE CALL INVESTIGATION
When the Company is called to make an investigation of nuisance calls on nights, Sundays or Holidays, a
charge of $ 20.00 will apply and be billed to the called party.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
19.
SECTION 19
Original Sheet 1
CUSTOMER-OWNED PAY TELEPHONE SERVICE (COPTS)
A.
GENERAL
Customer-Owned Pay Telephone Service (COPTS) will be provided in compliance with the
Texas Public Utility Commission’s Rules and Regulations regarding Customer-Owned Pay
Telephone Service.
B.
RATES
1.
Customer-Owned Pay Telephone Service
a.
The following rates and charges are applicable to the provision of CustomerOwned Pay Telephone Service.
1)
Rates
MONTHLY RATE
a)
Customer-Owned Pay Telephone
Service Access Line to support instrument
implemented smart payphones
b)
Customer-Owned Pay Telephone
Service Access Line that utilizes central
office provided coin service
c)
Billed Number Screening
Equal to the B-1
Equal to the B-1
Plus $3.00
$2.00
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
20.
SECTION 20
Original Sheet 1
DIGITAL DATA COMMUNICATIONS SERVICE
20.1
Digital Channel Services (DCS)
20.1.1
GENERAL
A.
Digital Channel Service (DCS) is an optional packaged service arrangement that
is used in conjunction with a customer's business trunks. It packages Private
Branch Exchange (PBX) trunks with a T-1 transmission facility.
B.
DCS facilities provide an intraexchange connection between a customer’s
premises and the local serving central office. DCS is based on DS1/DS0
technology, also know as T1 service. This service arrangement uses the
DS1/DS0 architecture to provide a 1.544Mbps connection. The customer is then
provided the capability to transmit voice and/or data over 56Kbps channels of
that digital facility. Each DS1 facility provides up to 24 56Kbps (DS0) channels.
C.
Digital Channel Service is offered on Term Payment Plans of 12, 24, 36, 48 or 60
months.
20.1.2 DCS PACKAGING
A.
DCS service arrangement connects a Telephone Company central office switch
to Customer Premises Equipment (CPE). Depending on the application, that
CPE might be a PBX, a router, a multiplexer, etc. Each DCS provides up to
twenty-four digital communications channels.
B.
Digital Channel Service packages the following components:
Digital Facility - includes the DS1 facility and terminating equipment at each end.
Exchange Services (per channel) - defines how each channel is to be used.
20.1.3
TECHNICAL SPECIFICATIONS
A.
Transmission Specifications - this facility is based on a 1.544 Mbps DS1 carrier
(T1 facility) whose characteristics are as follows:
Data Rate
B.
=
56 kbps restricted
Customer Premise Equipment and Facilities - compatible customer premise
equipment is required for DCS. The Company shall not be responsible if
changes in any of the equipment, operations, or procedures of the Telephone
Company used in the provisioning of DCS render any facilities provided by the
customer obsolete or require modification of such equipment or system, or
otherwise affect its use or performance.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
20.
SECTION 20
Original Sheet 2
DIGITAL DATA COMMUNICATIONS SERVICE (Cont.)
20.1
Digital Channel Services (DCS) (Cont.)
20.1.4
REGULATIONS AND CONDITIONS
A.
Unless specifically exempted, DCS shall be subject to all general regulations
applicable to the provision of service by the Company as stated in this tariff.
B.
DCS is furnished subject to central office switching capacity, capability, and the
availability of outside plant facilities.
C.
Payment for Service
1.
The minimum charge period for services provided under this tariff is one
year.
2.
Suspension of service is not allowed during the minimum charge period
or contract period without penalty.
D.
At the Company's discretion and subject to Commission rule and regulations,
nonrecurring charges may be reduced or waived during promotional campaigns
(minimum service periods will apply).
E.
Directory Listings - One directory listing is provided without charge for each
exchange service. Additional listings may be provided as specified for in Section
32.
F.
Customer Premises Equipment
1.
This tariff does not include terminal equipment on the customer's
premises.
2.
The customer is responsible for providing the power required for any
customer premise equipment connected to DCS.
G.
End User Common Line (EUCL) Charges - DCS is subject to Federal
Communications Commission (FCC) End User Common Line (EUCL) charges
under the rates and application rules specified by the FCC.
H.
The Company shall not be liable for any loss or damages arising out of error,
interruptions, defects, failure, or malfunctions of DCS or associated equipment.
Damages arising out of such interruptions, defects, failures, or malfunctions of
the services after the Company has been notified, and has reasonable time for
repair, shall in no event exceed an amount equivalent to the charges made for
the service affected for the period following notice from the customer until service
is restored.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
20.
SECTION 20
Original Sheet 3
DIGITAL DATA COMMUNICATIONS SERVICE (Cont.)
20.1
Digital Channel Services (DCS) (Cont.)
20.1.5. RATES AND CHARGES
A.
Digital Channel Service Facility
Digital Access Facility(per DCS facility)
Distance Extension Charge (per repeater)
B.
Service
Establishment
Monthly
Charge
$700.00
$300.00
N/C
$95.00
Trunk Charges
For each channel activated, the applicable PBX trunk charge found in Section 25
will be applied.
C.
Subsequent Feature Additions and Changes
When the above features are ordered or modified after the initial installation of
DCS, the nonrecurring Feature Addition and Change charge reflected below is
applied in addition to the normal charges reflected in this tariff:
Charge
Feature Additions and Changes
(per DCS facility)
$35.00
Only one service charge will apply when multiple features are added or changed
on a DCS facility as part of the same service order.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
20.
SECTION 20
Original Sheet 4
DIGITAL DATA COMMUNICATIONS SERVICE (Cont.)
20.2
PRIVATE NETWORK SERVICES
(N)
Unless otherwise provided for in the Tariffs filed by Texas Windstream, Inc., Texas Windstream,
Inc. concurs in the Private Network Services Tariff which Southwestern Bell Telephone Company
has on file with the Public Utility Commission of Texas. Digital Broadband Private Network
Services provided pursuant to the aforementioned Southwestern Bell Telephone Private Network
Services Tariff may be interconnected with other similar networks for Distance Learning,
Telemedicine and Information Sharing purposes pursuant to H.B. 2128. This concurrence includes
the rules and regulations governing each service offered by Texas Windstream, Inc., as well as the
rates, including all amendments, revisions or successive issues of such tariffs, and Texas
Windstream, Inc. makes itself a party to such rates, charges, rules and regulations until this
concurrence is revoked or cancelled. Subject to the jurisdiction of the Public Utility Commission of
Texas, Texas Windstream, Inc. expressly reserves the right to cancel this statement of concurrence
when it appears that such cancellation is appropriate.
(N)
____________________________________________________________________________________
ISSUED: May 4, 2007
EFFECTIVE: June 8, 2007
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
21.
SECTION 21
Second Revised Sheet 1
Cancels First Revised Sheet 1
TOLL BLOCKING SERVICE
21.1
General Regulations
Toll Blocking provides the customer with local dialing capabilities but blocks any call that has a long
distance or premium service charge associated.
Toll Blocking is offered to individual business and residence exchange access service customers
only where facilities permit.
Subscribers of Toll Blocking are responsible for collect, third party number billed and credit card
calls billed to this line.
All local calls to telephone numbers such as repair service and public emergency numbers (i.e.,
911) will be permitted from the access line.
The subscriber holds the Telephone Company harmless from any and all liabilities and/or damages
which may be alleged or incurred by the toll blocking, collect calls, and/or long distance calls.
Toll Blocking will be provided in connection with one-party residence and business service.
21.2.
Toll Blocking Options
1
Option #1
Blocks 900, NPA + 976, and 1 + NPA 976
Option #22
Blocks all billable calls. Local and nonchargeable calls, such as repair service
and public emergency numbers (911) will be permitted.
Option #3
Blocks international calls. This option includes 900 and 976 blocking.
21.3
Rates and Charges
Monthly Rate
Business
Residence
Toll Blocking
Option #1
Option #2
Option #3
-----$4.99
------
-----$3.49
------
(I)
* There will be no charge for toll blocking Option #1 or 3, however, if the Toll Blocking subscriber would like to
remove the block later, then the normal service connection charges will apply.
Note 1: The codes shown for Toll Blocking are not to be considered all inclusive. Codes may be changed and new or different
codes may be added as deemed appropriate by the Company. 1+976 restrictions are applicable only within the subscriber’s
area code.
Note 2: This option includes blocking of all 101XXXX dialed calls.
____________________________________________________________________________________
ISSUED: August 19, 2008
EFFECTIVE: September 1, 2008
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
SECTION 22
Original Sheet
22.
1
UNIVERSAL EMERGENCY NUMBER SERVICE (911)
22.1
22.2
General
1.
Universal Emergency Number Service (911) is a telephone exchange communication
service whereby a Public Safety Answering Point (PSAP) designated by the customer
may receive and answer telephone calls placed by dialing number 911; it includes the
services provided by the lines.
2.
The 911 Service customer may be a municipality, a council of governments, a
communications district, or other state or local governmental unit, or an authorized agent
of one or more municipalities or other state or local governmental units to whom authority
has been lawfully delegated. The customer must be legally authorized to subscribe to the
service and have public safety responsibility to respond to telephone calls from the public
for emergency services within the telephone central office areas arranged for 911 Service
calling.
Rules and Regulations
1.
This service is limited to the use of central office telephone number 911 as the universal
emergency telephone number. All agencies (i.e. police, fire and emergency medical
services (EMS) ) that serve the same end user customer must be a part of one 911
system.
2.
The 911 emergency telephone number is not intended to be a total replacement of the
telephone service of the various public safety agencies which may participate in the use of
this number and the public safety agencies must subscribe to other telephone service as
provided in section 22.3 (1)-(5) following.
3.
The service is furnished to the customer only for the purpose of receiving reports of
emergencies by the public.
4.
911 Service will be provided to only one primary PSAP for calling from any telephone
number within any central office serving area, except that 911 Service may be provided to
more than one PSAP within a central office serving area if the Selective Routing Service
Feature (SR) is provided.
5.
The service may be provided by Texas Windstream Inc. , or jointly by Texas Windstream
Inc. and another Local Exchange Carrier.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
22.
SECTION 22
Original Sheet 2
UNIVERSAL EMERGENCY NUMBER SERVICE (911) (Continued)
22.2
Rules and Regulations (Continued)
6.
911 Service is a telephone exchange communications service and is arranged for oneway incoming service to an appropriate Public Safety Answering Point (PSAP).
7.
911 Service is provided solely for the benefit of the customer; the provision of such service
shall not be interpreted, construed or regarded as being for the benefit of, or creating any
Telephone Company obligation toward, or any right of action on behalf of, any third person
or other legal entity.
8.
The Telephone Company does not undertake to answer and forward 911 Service calls,
but furnishes the use of its facilities to enable the customer's personnel to accept such
calls on the customer's premises.
9.
Any terminal equipment used in connection with 911 Service shall be configured so that it
is unable to extract any information from the Data Base Management System (DBMS)
other than information relating to an emergency call. Any subscriber information obtained
from the DBMS in connection with an emergency call shall be used solely for the purpose
of answering, handling and responding to emergency calls in a manner consistent with the
nature of the emergency. Any permanent record associating a subscriber's telephone
number with the subscriber's name or address shall be secured by the customer and
disposed of in a manner that will retain that security.
10.
The use of Automatic Location Identification (ALI) on anything less than an entire
Telephone Company central office basis requires ALI rates based on the number of
Exchange Access Arrangements (EAA’s) served by that Telephone Company central
office. The ALI rates for a central office(s) may be divided among 911 customers when
they so agree.
11.
Temporary suspension of service is not provided for any part of 911 Service.
12.
911 Service information consisting of the name, address and telephone number of
telephone subscribers is confidential and the customer agrees to use such information
only for the purpose of responding to emergency calls.
13.
The telephone subscriber forfeits the privacy afforded by non listed and non published
service to the extent that the telephone number, the address and name associated with
the originating station location are furnished to the PSAP. The telephone subscriber
(published and non published) consents to the storage and retention of the subscriber
name, telephone number and address in the DBMS and also consents to access to this
information by the 911 customer for the sole purpose of responding to an emergency call.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
22.
SECTION 22
Original Sheet 3
UNIVERSAL EMERGENCY NUMBER SERVICE (911) (Continued)
22.2
Rules and Regulations (Continued)
14.
The Telephone Company's entire liability to any person for interruption or failure of 911
Service shall be limited by the terms set forth in this section and other sections of this
tariff. The Telephone Company or its officers or employees may not be held liable for any
claim, damage, or loss arising from the provision of 911 Service unless the act or omission
proximately causing the claim, damage, or loss constitutes gross negligence,
recklessness, or intentional misconduct.
15.
The rates charged for 911 service do not include, and the Telephone Company does not
undertake, inspection or constant monitoring to discover errors, defects and malfunctions
in the service. The customer has the responsibility to report all errors, defects and
malfunctions in the service to the Telephone Company.
16.
The Telephone Company shall not be liable for any loss or damages arising out of errors,
interruptions, defects, failures, or malfunctions of 911 Service, including any and all
equipment and data processing systems associated therewith. Damages arising out of
such interruptions, defects, failures or malfunctions of the system after the Telephone
Company has been notified, and has had reasonable time for repair, shall in no event
exceed an amount equivalent to the charges for the service affected for the period
following notice from the customer until service is restored.
17.
911 Service will be designed by the Telephone Company to provide at least the same
level of service reliability and quality as local exchange telephone service in the
exchanges where 911 Service is offered.
18.
Because the Telephone Company serving boundaries and political subdivision boundaries
may not coincide, the customer must make arrangement to handle all calls received on its
911 service lines that originate from all telephones served by central offices within the 911
Service Area whether or not the calling telephone is situated on property within the
geographical boundaries of the customer's public safety jurisdiction.
19.
Application for 911 Service must be executed in writing by each customer. If application
for service is made by an agent, the Telephone Company must be provided in writing with
satisfactory proof of appointment of the agent by the customer.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
22.
SECTION 22
Original Sheet 4
UNIVERSAL EMERGENCY NUMBER SERVICE (911) (Continued)
22.3
Other Terms and Conditions
1.
The customer has the responsibility to subscribe to, or provide, customer premises
equipment capable of adequately handling the number of incoming 911 Service lines
installed by the Telephone Company. Where the customer provides its own customer
premises equipment, the customer shall provide equipment which is compatible with the
Data Base Management System (DBMS) and the features of the 911 Service.
2.
When the 911 Selective Routing (SR) Service Feature is provided, the customer is
responsible for identifying primary and secondary Public Safety Answering Point (PSAP)
locations as well as the unique combinations of police, fire and ambulance or any other
appropriate agencies responsible for providing emergency service within various portions
of the 911 Service Area. An Emergency Service Number (ESN) will be provided by the
Telephone Company for each such combination. The customer will associate these
ESN’s with street address ranges or other mutually agreed upon routing criteria in the 911
Service Area. The ESN’s will be carried in the DBMS to permit routing of 911 Service
calls to the appropriate primary and secondary PSAP’s responsible for handling 911
Service calls from each telephone in the 911 Service Area.
3.
The customer's responsibility for providing this information is as follows:
a.
Initial and subsequent ESN assignment by street name, address range and area
or other mutually agreed upon routing criteria shall be furnished to the Telephone
Company by the customer on forms supplied by the Telephone Company for that
purpose at a mutually agreed upon time prior to the active date of the service.
b.
After establishment of service, it is the customer's responsibility to continually
verify the accuracy of the routing information contained in the master address file
and to advise the Telephone Company of any changes in street names,
establishment of new streets, changes in address numbers used on existing
streets, closing and abandonment of streets, changes in emergency services, or
other appropriate agencies' jurisdiction over any address, annexations and other
changes in municipal and county boundaries, incorporation of new cities, or any
other matter that will affect the routing of 911 Service calls to the proper PSAP .
c.
The Telephone Company will provide to the customer, upon request, complete
listings contained in the master address file to permit customer verification of the
accuracy of the emergency services and PSAP routing designations.
d.
Changes, deletions and additions which the customer desires to have made in
the master address file should be submitted to the Telephone Company.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
22.
SECTION 22
Original Sheet 5
UNIVERSAL EMERGENCY NUMBER SERVICE (911) (Continued)
22.3
Other Terms and Conditions (Continued)
4.
Cancellation of the service in whole or in part by the customer prior to establishment
thereof will require payment of an amount equal to the cost of engineering, manufacturers'
billings resulting from central office equipment orders, installation, assembly, labor, cost of
removal and any other costs incurred up to the time of cancellation resulting from the
customer's order for service.
5.
To the extent allowed by law, each customer agrees to release, indemnify, defend and
hold harmless the Telephone Company from any and all loss, claims, demands, suits or
other action, or any liability whatsoever, whether suffered, made, instituted, or asserted by
the customer or by any other party or person, for any personal injury to or death of any
person or persons, or for any loss, damage or destruction of any property, whether owned
by the customer or others.
6.
To the extent allowed by law, the customer also agrees to release, indemnify and hold
harmless the Telephone Company for any infringement or invasion of the right of privacy
of any person or persons, caused or claimed to have been caused, directly or indirectly,
by the installation, operation, failure to operate, maintenance, removal, presence,
condition, occasion or use of 911 service features, or by any services furnished by the
Telephone Company in connection therewith, including, but not limited to, the identification
of the telephone number, address or name associated with the telephone used by the
party or parties accessing 911 service, and which arise out of the negligence or other
wrongful act of the Telephone Company, the customer, its user, agencies or municipalities
or the employees or agents of any one of them.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
22.
SECTION 22
Original Sheet 6
UNIVERSAL EMERGENCY NUMBER SERVICE (911) (Continued)
22.4
Explanation of Terms
Alternate Routing: A standard feature which allows 911 Service calls to be automatically routed to a
designated alternate location if all 911 Service lines to a primary Public Safety Answering Point
(PSAP) are busy, or a primary PSAP closes down for a period (night service).
Automatic Location Identification (ALI): A 911 Service feature which sends the address and name
associated with the calling party's telephone number (identified by ANI) to a primary or secondary
PSAP for display. In some instances, such as off premises extensions, etc., the telephone number
and address that are displayed will be that of the main telephone number and location, and not the
telephone number and location of the point of origination of the call.
Automatic Number Identification (ANI): A 911 Service feature which provides the ability to obtain
the calling customer's telephone number from the Telephone Company switching system and
forward the calling customer's telephone number to a primary or secondary PSAP for display.
Central Office Call Transfer Services: A standard feature available for each PSAP which provides
the capability for an established 911 Service call to be transferred to another PSAP or to some
other desired destination by a PSAP attendant. The following characteristics identify the three
types of call transfer services which may be used with 911 Service:
a.
Fixed transfer enables a primary or secondary PSAP attendant to transfer an incoming
911 Service call to a predesignated location by depressing a single button on the Display
and Transfer Unit. The PSAP equipment automatically flashes and sends out a Speed
Calling code associated with the desired agency. If the call is transferred to a PSAP
equipped to receive and display ANI and ALI data, the ANI telephone number and the ALI
address of the calling party is also transferred.
b.
Manual transfer enables a primary or secondary PSAP attendant to transfer incoming 911
Service calls over exchange facilities to another telephone number by depressing a flash
button on the display and Transfer Unit or the switchhook on an answering key set and
dialing either a 7-digit or 10-digit telephone number or a 2-digit Speed Calling code.
c.
Selective transfer enables a primary or secondary PSAP attendant to transfer an incoming
911 Service call to another agency (associated through the Data Base Management
System (DBMS) with the calling party's ANI telephone number) by depressing a single
button, e.g. "Fire" on the Display and Transfer Unit. If the desired destination is a PSAP
equipped to receive and display ANI and ALI data, the
ANI telephone number and
the ALI address of the calling party is also transferred. This type of transfer is only
available when the Selective Routing (SR) Service Feature is provided.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
22.
SECTION 22
Original Sheet 7
UNIVERSAL EMERGENCY NUMBER SERVICE (911) (Continued)
22.4
Explanation of Terms (Continued)
Data Management System (DBMS): A system of manual procedures and computer programs used
to create, store and update the data required for the Selective Routing (SR) and Automatic
Location Identification (ALI) Service Features.
Public Safety Answering Point (PSAP): An answering location for 911 Service calls originating in a
given area. A PSAP may be designated as primary or secondary, which refers to the order in
which calls are directed for answering. Primary PSAP’s respond first; secondary PSAP’s receive
calls on a transfer basis only and generally serve as a centralized answering location for a
particular type of emergency call. PSAP’s are staffed by employees of public service agencies
such as police, fire or emergency medical personnel or by employees of a common bureau serving
a group of such entities.
Service Area: The geographical area in which the customer will respond to all 911 calls and
dispatch appropriate emergency assistance.
22.5
911 Service Features
B911 Service
B911 service includes the Company provision of the 911 code or the opening of this code to the
exchange network in those central offices that fall within the boundaries of the municipalities or
other governmental bodies (township, county, etc.) that subscribe for 911 service.
Enhanced 911 (E911)
E911 is provided with the following optional features; Automatic Number Identification (ANI),
Automatic Location Identification (ALI) and/or Selective Routing (SR). Default Routing (DR) is a
feature of Selective Routing.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
22.
SECTION 22
Original Sheet 8
UNIVERSAL EMERGENCY NUMBER SERVICE (911) (Continued)
22.6
Messages
No charge will be applied by the Telephone Company to the calling party for calls placed to the 911
telephone number.
Charges for messages transferred over exchange facilities from a Public Safety Answering Point
(PSAP) are billed according to rates applicable for calls placed within the service area of the
serving central office.
22.7
911 Service Rates and Charges
Tie Lines, Private Lines and Extension Lines
Tie lines, private lines, extension lines and other such channels connecting the central office to a
911 tandem office and/or connecting a PSAP to various agencies such as police, fire or ambulance
service, are provided at established tariff rates for such channel and facilities as specified in the
IntraLata Private Line Tariff.
Pass Through Charges
Costs billed by the LEC providing the 911 Tandem Functions:
COST
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
22.
SECTION 22
First Revised Sheet 9
Cancels Original Sheet 9
UNIVERSAL EMERGENCY NUMBER SERVICE (911) (Continued)
22.8
Reserved for Future Use
(D)
(D)
______________________________________________________________________
______________
ISSUED: November 9, 2007
EFFECTIVE: December 14, 2007
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
22.
SECTION 22
First Revised Sheet 10
Cancels Original Sheet 10
UNIVERSAL EMERGENCY NUMBER SERVICE (911) (Continued)
22.8
Reserved for Future Use
(D)
(D)
______________________________________________________________________
______________
ISSUED: November 9, 2007
EFFECTIVE: December 14, 2007
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
22.
SECTION 22
First Revised Sheet 11
Cancels Original Sheet 11
UNIVERSAL EMERGENCY NUMBER SERVICE (911) (Continued)
22.8
Reserved for Future Use
(D)
(D)
______________________________________________________________________
______________
ISSUED: November 9, 2007
EFFECTIVE: December 14, 2007
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
22.
SECTION 22
First Revised Sheet 12
Cancels Original Sheet 12
UNIVERSAL EMERGENCY NUMBER SERVICE (911) (Continued)
22.8
Reserved for Future Use
(D)
(D)
______________________________________________________________________
______________
ISSUED: November 9, 2007
EFFECTIVE: December 14, 2007
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
22.
SECTION 22
First Revised Sheet 13
Cancels Original Sheet 13
UNIVERSAL EMERGENCY NUMBER SERVICE (911) (Continued)
22.8
Reserved for Future Use
(D)
(D)
______________________________________________________________________
______________
ISSUED: November 9, 2007
EFFECTIVE: December 14, 2007
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
23.
SECTION 23
Original Sheet 1
Texas Universal Service Fund Surcharge
23.1
The purpose of the Texas Universal Service Fund (TUSF) is to implement a competitively
neutral mechanism that enables all residents of Texas to obtain basic telecommunications
services. Because of targeted financial support may be needed in order to provide and price
basic telecommunications services in a manner to allow accessibility by consumers, the TUSF
will assist local exchange companies (LECs) in providing these services at reasonable rates in
high cost rural areas.
23.2
The Texas Universal Service Fund Surcharge is intended to flow through Texas Windstream's
TUSF assessment. Effective September 1, 2004, Texas Windstream’s TUSF surcharge will
be the approved TUSF assessment percentage of intrastate telecommunications services
receipts and will apply to every retail customers’ bill except Lifeline and Link Up services.
For standalone services, the surcharge will be the approved TUSF assessment percentage
applied to the actual intrastate telecommunications services receipts.
For bundled services, the intrastate service charges will be calculated using the Texas PSC
approved intrastate allocation percentage applied to the total bundled service charges. The
TUSF surcharge assessment percentage will be applied to the calculated intrastate
telecommunications services receipts.
23.3
The surcharges will be identified on the retail customer's bill as "Texas Universal Service ”.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
24.
SECTION 24
Original Sheet 1
DEFINITIONS
AIRLINE MILEAGE: The shortest distance between the points involved.
APPLICANT: A person, firm, corporation, or other organization applying for telecommunications service for the first
time or reapplies at a new or existing location after discontinuance of service.
BASE RATE AREA: A special area within an exchange service area set forth in the telephone company's tariffs,
maps, or descriptions. Local Exchange Service within this area is furnished at uniform rates without extra mileage
charges.
BUILDING: A structure under one roof, or two or more structures under separate roofs but connected by an enclosed
passageway through which wires may be safely run.
TOLL BLOCKING: A central office service that allows the Utility's customers upon request to have all calls blocked
that have a long distance or premium service charge associated. This service is only available where facilities permit.
CENTRAL OFFICE: A switching unit, in a telecommunications system which provides service to the general public,
having the necessary equipment and operating arrangements for terminating and interconnecting subscriber lines
and trunks or trunks only.
CENTREX SERVICE: Windstream Digital Centrex is a Central Office - based software service that offers today's
customers, whether large or small, a software communications alternative to a key or PBX hardware offering.
CHANNEL: A path for communication between two or more locations or telephone company offices, furnished in
such a manner as the telephone company may elect, whether by wire, radio, or a combination thereof. It need not be
a single physical facility or route.
CLASS OF SERVICE: A description of telecommunications service furnished a subscriber which denoted such
characteristics as nature of use (Business or Residence) or type of rate. (Flat Rate or Message Rate). Class of
service may be subdivided in "grades," such as individual line or party line.
COMMUNICATION DEVICE: Any item, located on the customer's side of the demarcation point, which is used in
transmitting or receiving telecommunications messages.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
24.
SECTION 24
Original Sheet 2
DEFINITIONS (Continued)
CONTIGUOUS PROPERTY: Property owned or leased and occupied by a subscriber, which is not separated by
public highways or by property occupied by others.
CONTRACT: An agreement, either written or oral, under which telecommunication services, or facilities, are
furnished subject to the telecommunication services of the Telephone Company.
CUSTOMER: A person, firm, corporation, or other organization currently receiving telecommunications service.
CUSTOMER OWNED PAY TELEPHONE SERVICE (COPTS):
A service offered by a certified
telecommunications utility which provides two-way, or optionally, a one-way originating-only business access line
composed of the serving central office line equipment, all outside plant facilities needed to connect the serving central
office with the customer premises, and the network interface.
CUSTOMER PROVIDED TERMINAL EQUIPMENT: Devices or apparatus provided by a customer, which do not
constitute a communications system and which, when connected to the communications path of a
telecommunications system, are so connected either electrically, acoustically, or inductively.
DATE OF PRESENTATION: The date upon which a bill or notice is mailed, postage paid, in a sealed envelope
properly addressed to the subscriber; or if not mailed, the date upon which that bill or notice is presented to the
subscriber by a representative of the Telephone Company.
DEMARCATION POINT: The point of interconnection between the Utility's facilities and the wiring at a customer's
premises. Customers are responsible for all inside wiring on the customer's side of the demarcation point which is
located in the Utility's Standard Network Interface equipment.
DIRECTORY LISTING: Essential information in the telephone directory or information records of the Telephone
Company by which telephone users may get the telephone number of a listed subscriber station.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
24.
SECTION 24
Original Sheet 3
DEFINITIONS (Continued)
EXCHANGE AREA:
A geographic area established by the Telephone Company for administering
telecommunications service. It consists of one or more central offices together with associated plant facilities used in
furnishing telecommunication services in that area.
EXTENDED AREA: A telephone service providing for calls between two exchanges without applying message toll
charges.
EXTENDED METROPOLITAN CALLING SERVICE: Extended Metropolitan Calling Service (EMCS) is an optional
service that permits subscribers in one exchange to call customers in specified metropolitan exchanges for an
additional monthly charge. The rates and descriptions of such offerings are described in Section 25.7.
EXTENSION STATION: An additional station connected to a primary station.
FOREIGN EXCHANGE: The exchange which includes the central office from which the foreign exchange service is
furnished.
FOREIGN EXCHANGE SERVICE: Exchange service furnished a subscriber from a central office located in an
exchange other than that in which the subscriber's primary station is located, or off-premises station service furnished
a subscriber in an exchange other than that in which the subscriber's primary station is located.
GRADE OF SERVICE: Refers to the number of parties served on a telephone line, such as one-party, two-party,
multi-party, etc.
HOUSEHOLD: Immediate family or group of individuals living together having its own cooking facilities and living
quarters.
INDIVIDUAL LINE SERVICE (or 1-party lines): A grade of exchange service by means of a central office line
arranged to serve one primary station only, though additional stations may be connected to the line as extensions.
INSIDE WIRING: Inside wiring, which is the customer's responsibility, is the wire and incidental materials, on the
customer's side of the Standard Network Interface Demarcation Point, used to connect the communication devices
with the demarcation point.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
24.
SECTION 24
Original Sheet 4
DEFINITIONS (Continued)
LOCAL SERVICE AREA: See Local Calling Area.
MESSAGE: A completed subscriber telephone call.
MINIMUM CONTRACT PERIOD: The minimum length of time for which a subscriber is obligated to pay for services,
whether or not the subscriber retains it for such minimum length of time.
PARTY LINE SERVICE: A classification of exchange service furnished under Tariff provisions which permit more
than one subscriber to be connected with the central office over a single circuit.
PREMISES: The space occupied in a single local exchange area by a customer in a building, or in adjoining
buildings not separated by a public thoroughfare, or in a public office building where the customer’s office space is all
contiguous.
PRIMARY LOCATION: The customer premises location of the primary service. The primary station set is located at
the primary location.
PRIVATE LINE LOOP: A pair of wires or channel between a subscriber and a central office for private line service.
ROUTE MILEAGE: The distance measured along the route of the circuit between any two or more given points on
the circuit.
SELECTIVE CALL BLOCKING: A central office capability wherein the Utility is able to block all calls dialed to 1900-XXX-XXXX or 1-976-XXXX telephone numbers on a customer specific basis.
SERVICE CHARGE: A charge made to offset the noncapitalized cost of establishing or changing a subscriber
service.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
24.
SECTION 24
Original Sheet 5
DEFINITIONS (Continued)
STANDARD NETWORK INTERFACE (SNI): A registered interface device specified by the F.C.C.
Registration Program, Part 68, for the purpose of connecting the Utility’s facility with those of the customer. All inside
wiring on the customer’s side of the SNI is the customer’s responsibility.
STATION: A telecommunications instrument used to enable a subscriber to establish a communications connection
through the Utility’s facilities.
SUBSCRIBER: An applicant who subscribes and receives Telephone Company services on a regular basis.
SUPPLEMENTAL BASE RATE AREA: A base rate area surrounding an area of relatively high density population,
lying outside the main rate area of an exchange, and in which mileage charges do not apply. These areas are along
some major highways between stipulated base areas within the Telephone Company’s service area.
TARIFF: The rates, charges, rules and regulations adopted and filed by the Telephone Company and approved by
the Texas Public Utilities Commission.
TELEPHONE COMPANY: The term “Telephone Company”, wherever used, shall be construed to mean the person,
firm, corporation, or other organizations authorized by the Public Service Commission to furnish exchange telephone
service within the area specified in this Tariff.
TEMPORARY DISCONNECT: Suspending telephone service at the request of the subscriber or at the initiative of
the Telephone Company without disconnecting service permanently.
TEMPORARY SERVICE: Local service definitely known to be needed for a short period, such as for contractors
while constructing a building, for a sales campaign, or for events such as conventions, fairs, circuses, and athletic
contests.
TERMINAL: A point at which a circuit element may be directly connected to one or more other elements.
TIE LINE: A telephone circuit entirely within an exchange connecting two private branch exchange systems for the
purpose of interconnecting the stations of one system with the stations of the other without the use of trunk lines to a
central office of the Telephone Company.
TOLL TELECOMMUNICATIONS SERVICE: That part of the total communications service provided by the
Telephone Company which is furnished between customers in different local service areas.
TRUNK LINE: A telephone circuit between two central offices or between a private branch exchange and a company
central office.
UTILITY: See Telephone Company.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
25.
SECTION 25
Original Sheet 1
LOCAL EXCHANGE RATES
25.1
General
Bracket rates are designated to provide a schedule of rates for each class and grade of service
based on the number of Exchange Access Arrangements connected to the exchange. The
following schedule designates the size of calling area to each exchange bracket schedule, Rate
Groups I-III do not apply to the former ALLTEL Texas exchanges;
Rate Group Schedule
I
II
III
IV
25.2
Number of
Exchange Access Arrangements
1 to 2,500
2,501 to 10,000
Above 10,001
Former ALLTEL Texas Exchanges Only
Application
When an exchange exceeds or drops below the number of Exchange Access Arrangements
authorized for the bracket in which the exchange is located for a period of 90 days, the subscribers
and city officials of the affected exchange shall be notified and a revised Local Exchange Tariff as
set forth in the Schedule of Bracket Rates for the bracket for which it is entitled will be filed with the
Texas Public Utility Commission. The effective date of the Local Exchange Tariff will be the billing
period of the Exchange involved and not less than 30 days from the date of issue, subject to
approval by the Public Utility Commission.
25.3
Bracket Rates for All Classes of Service
This tariff supersedes all tariffs previously issued and no supplement to this tariff will be issued
except for the purpose of canceling this tariff.
This tariff is governed, except as otherwise specified herein, by the Local Exchange Tariff, which is
hereby made a part of this tariff. Unless otherwise specified, the charges quoted in this tariff or in
the Local Exchange Tariff are for periods of one month, payable monthly in advance, and entitle the
customer to exchange telephone service within the exchange area and EAS as specified in Section
12 of this tariff.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
25.
SECTION 25
First Revised Sheet 2
Cancels Original Sheet 2
LOCAL EXCHANGE RATES (Continued)
25.3
Bracket Rates for All Classes of Service (Continued)
Rates for local exchange service include the provision of initial diagnostics required to determine
whether a service problem is caused by facilities for which the Company is responsible or facilities
for which the customer is responsible. Local exchange service however does not include the
provision of actual repairs to facilities for which the customer is responsible, nor does it provide
specific diagnostics regarding the facilities for which the customer is responsible.
A.
Schedule of Bracket Rates by Rate Group - Residence
I
1.
BASE RATE AREA:
Key Line-Rotary
Key Line-Non Rotary
One Party
Two Party(1)(2)
Four Party(1)(2)
2.
RURAL AREA:
Key Line-Rotary
Key Line-Non Rotary
One Party
Two Party(1)(2)
Four Party(1)(2)
Multi Party(1)(2)
(1)
(2)
MONTHLY RATES BY RATE GROUPS
II
IIA
III
IV
(T)
11.48
11.48
10.80
10.80
10.80
10.80
14.63
14.63
13.15
12.20
(T)
(T)
6.00
5.13
4.19
6.00
6.00
5.76
6.00
6.00
5.76
6.00
6.00
5.76
5.25
4.30
--
(T)
(T)
(T)
11.48
11.48
10.80
10.80
10.80
10.80
14.63
14.63
13.15
12.20
(T)
(T)
6.00
5.53
4.65
4.65
6.00
5.54
5.50
5.50
6.00
5.54
5.50
5.50
6.00
6.00
6.00
6.00
5.25
4.30
5.85
--
(T)
(T)
(T)
(T)
This service is available only to existing customers at their present service location.
Party Line Service is to be eliminated as soon as plant is available.
____________________________________________________________________________________
ISSUED: January 22, 2008
EFFECTIVE: February 1, 2008
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
25.
SECTION 25
Fourth Revised Sheet 3
Cancels Third Revised Sheet 3
LOCAL EXCHANGE RATES (Continued)
25.3
Bracket Rates for All Classes of Service (Continued)
B.
Schedule of Bracket Rates by Rate Group - Business
I
1.
(1)
(2)
IV
BASE RATE AREA:
PBX Trunk-Commercial
PBX Trunk-Hotel/Motel
30.75
30.75
35.03
35.03
31.03
31.03
36.30
36.30
30.30
25.15
(I)
(I)
Key Line-Rotary
Key Line-Non Rotary
30.75
30.75
35.03
35.03
31.03
31.03
36.30
36.30
25.15
24.20
(I)
(I)
NON-MULTI LINE:
One Party-Rotary
One Party-Non Rotary
22.10
22.10
24.30
24.30
21.30
21.30
26.60
26.60
24.20
22.30
(I)
(I)
11.39
11.84
11.39
11.84
12.29
--
-11.00
Two Party (1)(2)
Four Party (1)(2)
2.
MONTHLY RATES BY RATE GROUPS
II
IIA
III
---
RURAL AREA:
PBX Trunk-Commercial
PBX Trunk-Hotel/Motel
30.75
30.75
35.03
35.03
31.03
31.03
36.30
36.30
30.30
25.15
(I)
(I)
Key Line-Rotary
Key Line-Non Rotary
30.75
30.75
35.03
35.03
31.03
31.03
36.30
36.30
25.15
24.20
(I)
(I)
NON-MULTI LINE:
One Party-Rotary
One Party-Non Rotary
22.10
22.10
24.30
24.30
21.30
21.30
26.60
26.60
24.20
22.30
(I)
(I)
Two Party (1)(2)
Four Party(1)(2)
Multi Party(1)(2)
10.49
-8.15
11.39
11.65
--
11.39
11.65
--
12.29
---
-11.00
--
This service is available only to existing customers at their present service location.
Party Line Service is to be eliminated as soon as plant is available.
____________________________________________________________________________________
ISSUED: August 22, 2011
EFFECTIVE: September 1, 2011
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
25.
SECTION 25
Original Sheet 4
LOCAL EXCHANGE RATES (Continued)
25.4
Local Exchanges and Rate Groups
Exchange
Rate Group
Acton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..
III
Anahuac. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
II
Blum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I
Bonita . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IV
Brandon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
II
Covington . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I
Cresson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I
Double Bayou . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
II
Godley. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
III
Grandview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I
Hampshire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
II
Hankamer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
II
Higginbotham . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
II
Iredell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I
Kopperl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I
Lakeside Village . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I
Montague . . . . . . . . . . . . . . . . . . . . . . .
IV
............
Mosheim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I
Nocona . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IV
Paluxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I
Plains. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
II
Ringgold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IV
Rio Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
III
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
25.
SECTION 25
First Revised Sheet 5
Cancels Original Sheet 5
LOCAL EXCHANGE RATES (Continued)
25.4
Local Exchanges and Rate Groups (Continued)
Exchange
Rate Group
Scurry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I
Smith Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
II
Spanish Fort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IV
Tolar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I
Valley Mills. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I
Wallisville. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
II
Winnie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IIA
____________________________________________________________________________________
ISSUED: January 22, 2008
EFFECTIVE: February 1, 2008
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(C)
TEXAS WINDSTREAM, INC.
25.
SECTION 25
Original Sheet 6
LOCAL EXCHANGE RATES (Continued)
25.5 Extended Area Service (EAS) Routes
BASE AND RURAL RATE AREAS
EXCHANGE TELEPHONE SERVICE FOR:
INCLUDES EXTENDED AREA SERVICE TO
AND FROM THE FOLLOWING EXCHANGES:
Acton
Granbury*
Anahuac
Double Bayou, Hankamer, Smith Point,
Wallisville, Winnie
Bonita
Nocona
Brandon
Hillsboro*
Double Bayou
Anahuac, Hankamer, Smith Point,
Wallisville, Winnie
Godley
Cleburne*
Hamshire
Winnie
Hankamer
Anahuac, Double Bayou, Smith Point,
Wallisville, Winnie
Higginbotham
Plains, Denver City**
Kopperl
Lakeside Village
Lakeside Village
Kopperl
Mosheim
Valley Mills
Nocona
Bonita, Ringgold, Spanish Fort
Paluxy
Tolar
Plains
Higginbotham, Denver City**
Ringgold
Nocona
Rio Vista
Cleburne*
All exchanges are Texas Windstream Company exchanges except those exchanges designated as “*” which are
Southwestern Bell Telephone Company Exchanges and those designated as “**” which are General Telephone
Company Exchanges.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
25.
SECTION 25
Original Sheet 7
LOCAL EXCHANGE RATES (Continued)
25.5 Extended Area Service (EAS) Routes (Continued)
BASE AND RURAL RATE AREAS
EXCHANGE TELEPHONE SERVICE FOR:
INCLUDES EXTENDED AREA SERVICE TO
AND FROM THE FOLLOWING EXCHANGES:
Smith Point
Anahuac, Double Bayou, Hankamer,
Wallisville, Winnie
Spanish Fort
Nocona
Tolar
Paluxy
Valley Mills
Mosheim
Wallisville
Anahuac, Double Bayou, Hankamer
Smith Point, Winnie
Winnie
Anahuac, Double Bayou, Hamshire,
Hankamer, Smith Point, Wallisville
All exchanges are Texas Windstream Company exchanges except those exchanges designated as “*” which are
Southwestern Bell Telephone Company Exchanges and those designated as “**” which are General Telephone
Company Exchanges.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
25.
SECTION 25
Original Sheet 8
LOCAL EXCHANGE RATES (Continued)
25.6
Expanded Local Calling Service (ELCS)
A.
Expanded Local Calling Service (ELCS) is a service that allows the end user customer to
call a different exchange for an additional monthly flat rate additive instead of a per minute
of use Toll charge. The regulations involving ELCS are found in P.U.C. Substantive Rule
26.219).
B.
The following pages identified as Section 25.D. identifies the ELCS monthly surcharge
applicable to each exchange in accordance with P.U.C. Substantive Rule 26.221. The
ELCS monthly surcharge is in addition to existing local exchange rates contained in this
Section.
C.
The following pages identified as Section 25.E. identifies those exchanges of Texas
Windstream (aka: Petitioning Exchange) that have received approval of their ELCS
petition to the indicated exchange(s) (aka: Petitioned Exchange(s)), and the associated
monthly flat rate additive. These charges are in accordance with P.U.C. Substantive
Rule26.219(g). The ELCS monthly rate additive is in addition to existing local exchange
rates contained in this Section.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
25.
SECTION 25
Original Sheet 9
LOCAL EXCHANGE RATES (Continued)
25.6
Expanded Local Calling Service (ELCS) (Continued)
25.6.D. ELCS Monthly Surcharge per SUB. Rule 23.49 (c)(6)(B)(ii)
Exchange
Bus.
ELCS Surcharge
Res.
Tel-Assist.
Docket No.
June 1, 2006
All Exchanges
$1.01
$.50
$.00
27033
*
June 1, 2007
All Exchanges
$.91
$.45
$.00
27033
*
June 1, 2008
All Exchanges
$.81
$.41
$.00
27033
*
June 1, 2009
All Exchanges
$.00
$.00
$.00
27033
*
** The surcharge approved in Docket 27033 will be phased down according to the schedule shown above, with the
rate reduced to zero effective June 1, 2009.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
SECTION 25
Original Sheet 10
EXPANDED LOCAL CALLING SERVICE (ELCS) (Continued)
25.6.E.
ELCS Calling Areas
Windstream
Exchange
Includes ELCS To and From
The Following Exchange:
Acton
Cresson
Tolar
Anahuac
Baytown (GTE)
Beach City (GTE)
Beaumont (SWBT)
Mont Belvieu (GTE)
Liberty (SWBT)(1)
Blum
Cleburne
Godley
Rio Vista
Covington
Kopperl
Bonita
Bowie (SWBT)
Denton (GTE)
Gainesville (SWBT)
Montague
Ringgold
Saint Jo (United)
Brandon
Bynum (GTE)
Frost (GTE)
Itasca (SWBT)
Malone (GTE)
Whitney (GTE)
Covington
Alvarado (SWBT)
Blum
Cleburne (SWBT)
Godley
Grandview
Rio Vista
Kopperl
Itasca (SWBT)
Hillsboro (SWBT)
Cresson
Cleburne (SWBT)
Weatherford (SWBT)
Granbury (SWBT)
Acton
Double Bayou
Godley
Baytown (GTE)
Beaumont (SWBT)
Mont Belvieu (GTE)
Galveston (SWBT)
Liberty (SWBT)
Godley
Blum
Covington
Cresson
Grandview
Alvarado (SWBT)
Cleburne (SWBT)
Covington
Itasca (SWBT)
Rio Vista
Hamshire
Beaumont (SWBT)
Fannett (SWBT)
LaBelle (SWBT)
Nederland/Port Neches (SWBT)
Port Arthur (SWBT)
SWBT- Southwestern Bell Telephone
GTE - General Telephone Electronics
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
SECTION 25
Original Sheet 11
EXPANDED LOCAL CALLING SERVICE (ELCS) (Continued)
25.6.E.
ELCS Calling Areas (Continued)
Windstream
Exchange
Includes ELCS To and From
The Following Exchange:
Hankamer
Baytown (GTE)
Beaumont (SWBT)
Dayton (SWBT)
Liberty (SWBT)
Mont Belvieu (GTE)
Iredell
Clifton (United)
Cranfills Gap (United)
Glen Rose (GTE)
Hico (United)
Meridian (SWBT)
Stephenville (United)
Kopperl
Blum
Covington
Rio Vista
Cleburne (SWBT)
Walnut Springs (CONTEL)
Morgan (CONTEL)
Clifton (CENTRAL)
Laguna Park (CENTRAL)
Whitney (GTE)
Meridian (SWBT)
Lakeside Village
Cleburne (SWBT)
Cllifton (CENTRAL)
Rio Vista
Whitney (GTE)
Morgan (GTE)
Meridian (SWBT)
Laguna Park (United)
Montague
Bellevue (SWBT)
Bonita
Forestburg (MUENSTER)
Nocona
Ringgold
Spanish Fort
Bowie (SWBT)
Saint Jo (CENTRAL)
Sunset (CENTRAL)
Wichita Falls (SWBT)
Mosheim
Clifton (CENTRAL)
Gatesville (Sprint)
Nocona
Saint Jo (CENTRAL)
Montague
Bowie (SWBT)
Henrietta (SWBT)
Wichita Falls (SWBT)
SWBT- Southwestern Bell Telephone
GTE - General Telephone Electronics
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
SECTION 25
Original Sheet 12
EXPANDED LOCAL CALLING SERVICE (ELCS) (Continued)
25.6.E. ELCS Calling Areas (Continued)
Windstream
Exchange
Includes ELCS To and From
The Following Exchange:
Paluxy
Glen Rose (CONTEL)
Granbury (SWBT)
Stephenville (UNITED)
Plains
Seagraves (GTE)
Ringgold
Bonita
Montague
Bowie (SWBT)
Wichita Falls (SWBT)
Henrietta (SWBT)
Rio Vista
Blum
Covington
Grandview
Kopperl
Lakeside Village
Scurry (Rosser)
Kaufman(UNITED)
Rice (GTE)
Ennis (SWBT)
Kemp (UNITED)
Terrell (SWBT)
Smith Point
Baytown (GTE)
Galveston (SWBT)
Liberty (SWBT)
Spanish Fort
Montague
Bonita
Bowie (SWBT)
Ringgold
Saint Jo (CENTRAL)
Wichita Falls (SWBT)
Tolar
Granbury (SWBT)
Acton (1)
Glen Rose (GTE)
Stephenville (UNITED)
Valley Mills
Laguna Park (United)
Wallisville
Baytown (GTE)
Beaumont (SWBT)
Mont Belvieu (GTE)
Dayton (SWBT)
Liberty (SWBT)
Winnie
Fannett (GTE)
Beaumont (SWBT)
Nederland - Port Neches (SWBT)
High Island (Cameron)
SWBT- Southwestern Bell Telephone
GTE - General Telephone Electronics
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
SECTION 25
Original Sheet 13
EXPANDED LOCAL CALLING SERVICE (ELCS) (Continued)
25.6.F.
ELCS Monthly Rate Additive per SUB. Rule 23.49 (c)(6)(B)(i)
Petitioning
Exchange
In Service Rates
Tel-Assist *
Res
Bus
Project Effective
Date
Number
Anahuac
$1.23
$3.50
$7.00
March 10, 1998
17560
Blum
$1.23
$3.50
$7.00
August 3, 1995
13501
Bonita
$1.23
$3.50
$7.00
March 24, 1999
19547
Brandon
$1.23
$3.50
$7.00
February 16, 1999
19359
Covington
$1.23
.53
$1.76
$3.50
1.50
$5.00
$7.00
1.50
$8.50
December 7, 1994
September 23, 1999
12836
19271
Cresson
$1.23
$3.50
$7.00
May 24, 1995
13232
Double Bayou
$1.23
$3.50
$7.00
March 10, 1998
17676
Grandview
$1.23
$3.50
$7.00
December 7, 1994
12724
Hamshire
$1.23
$3.50
$7.00
October 24, 1994
12794
Hankamer
$1.23
$3.50
$7.00
November 19, 1997
17247
Iredell
$1.23
$3.50
$7.00
July 14, 1998
17155
Kopperl
$1.23
$3.50
$7.00
October 18, 1995
13859
Lakeside Village
$1.23
$3.50
$7.00
October 7, 1997
16715
Montague
$1.23
.53
$1.76
$3.50
1.50
$5.00
$7.00
1.50
$8.50
September 13, 1995
April 15, 1998
12975
18089
Mosheim
$1.23
$3.50
$7.00
January 30, 2002
23685
Nocona
$ .61
$1.74
$3.48
May 8, 1996
14699
Paluxy
$1.23
$3.50
$7.00
November 16, 1995
14014
Ringgold
$ .75
$ .48
$1.23
$2.15
$1.35
$3.50
$4.31
$2.69
$7.00
September 13, 1995
December 12, 1996
13894
15465
Scurry (Rosser)
$1.23
$3.50
$7.00
September 15, 1995
12984
Smith Point
$1.23
$3.50
$7.00
January 26, 1999
18173
Spanish Fort
$1.23
$3.50
$7.00
May 8, 1996
14698
Tolar
$1.23
$3.50
$7.00
December 6, 1994
12778
Wallisville
$1.23
$3.50
$7.00
May 14, 1997
16126
Winnie
$1.23
$3.50
$7.00
November 8, 1995
13661

The Tel-Assistance Rate is a 65% discount from the Residential Rate.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
25.
SECTION 25
Original Sheet 14
LOCAL EXCHANGE RATES (Continued)
25.7
Extended Metropolitan Calling Service (EMCS)
25.7.1
General Regulations
Extended Metropolitan Calling Service (EMCS) is an optional service which enlarges a
customer’s local calling scope to include a specified metropolitan exchange. EMCS plans
may be either one-way or two-way. Specific EMCS calling arrangements are listed in
25.7.2 following.
One-way EMCS is a service whereby customers can make direct dialed calls to customers
in other specified exchanges for a flat-rate additive. Calling may be limited to a specified
block of time with a per minute charge for calling exceeding that block of time.
Two-way EMCS is a service whereby customers can make calls to and receive calls
from customers in specified exchanges for a flat-rate additive.
Unless specified otherwise herein, the rates and charges quoted are for a period of one
month and are payable in advance.
Unless specified herein, the minimum contract period is one month.
This service shall not be shared, jointly used, or resold.
In cases where a single working telephone number is used for multiple lines, if EMCS is
purchased for one line in the arrangement, it must be purchased for all of the lines.
Within a multiline hunting arrangement, if one line has EMCS, all lines must have EMCS.
The applicable Service Connection Charges found in Section 27 of this tariff will pertain to
the provision of this service.
This optional service shall be available to specific grades of single-party residence service
and business service listed beneath the exchanges specified. However, this service is not
offered in connection with Customer-Owned Pay Telephone Service or with public
telephone service.
This service is not provided in conjunction with Feature Group A Service.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
25.
SECTION 25
Original Sheet 15
LOCAL EXCHANGE RATES (Continued)
25.7
Extended Metropolitan Calling Service (EMCS) (Continued)
25.7.2
Rates and Calling Scopes
The rates shown below for specific offerings of this service are in addition to the local
exchange access service rates specified in Section 25.3. The calling scopes provided for
subscribers of this service are in addition to the local calling areas specified in Section
25.4, 25.5 and 25.6.
Godley Exchange (Optional EMCS) - Two-way flat rate calling into Southwestern Bell
Telephone Company’s Fort Worth Metropolitan exchange. A separate NXX is required in
order to offer this service. Therefore, this service will require a number change for all
customers who choose to subscribe to it. This service will be available as of November 7,
1996.
Residential single line
Residential key line
Monthly
Additive
$29.00
$29.00
Business single line
Business key and PBX
$49.40
$49.40
Acton, Cresson & Tolar (Optional EMCS) - Two-way flat rate calling into Southwestern
Bell Telephone Company’s Fort Worth Metropolitan exchange. A separate NXX is
required in order to offer this service. Therefore, this service will require a number change
for all customers who choose to subscribe to it. This service will be available as of
December 30, 1997.
Acton
Monthly
Additive
Cresson
Monthly
Additive
Tolar
Monthly
Additive
Residential single line
Residential key line
$36.00
$36.00
$36.00
$36.00
$36.00
$36.00
Business single line
Business key and PBX
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
Valley Mills (Optional EMCS) - Two-way flat rate calling into Southwestern Bell(N)
Telephone Company’s Waco Metropolitan exchange. A separate NXX is required in order
to offer this service. Therefore, this service will require a number change for all customers
who choose to subscribe to it. This service will be available no later than April 30, 1998.
Residential single line
Residential key line
Monthly
Additive
$36.00
$36.00
Business single line
Business key and PBX
$56.00
$56.00
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
25.
SECTION 25
Original Sheet 16
LOCAL EXCHANGE RATES (Continued)
25.7
Extended Metropolitan Calling Service (EMCS) (Continued)
25.7.2
Rates and Calling Scopes
Scurry Exchange (Optional EMCS) – One-Way local calling to Southwestern Bell
Telephone Company’s Dallas Metropolitan Exchange and Crandall Exchange. Customers
will pay a flat monthly rate for up to thirty (30) hours of calling to the specified exchanges.
Calling above thirty (30) hours will be charged the per minute charge shown below. This
service will be available as of October 4, 2000.
Monthly
Additive
Per Minute
Above 30 Hours
Residential single line
Residential key line
$35.75
$35.75
$.10
$.10
Business single line
Business key and PBX
$64.75
$64.75
$.10
$.10
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
26.
SECTION 26
Original Sheet 1
EXCHANGE BOUNDARY MAP – ACTON EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
26.
SECTION 26
Original Sheet 2
EXCHANGE BOUNDARY MAP – ANAHUAC EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 3
26. EXCHANGE BOUNDARY MAP – BLUM EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 4
26. EXCHANGE BOUNDARY MAP – BONITA EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 5
26. EXCHANGE BOUNDARY MAP – BRANDON EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 6
26. EXCHANGE BOUNDARY MAP –COVINGTON EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 7
26. EXCHANGE BOUNDARY MAP – CRESSON EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 8
26. EXCHANGE BOUNDARY MAP – DOUBLE BAYOU EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 9
26. EXCHANGE BOUNDARY MAP – GODLEY EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 10
26. EXCHANGE BOUNDARY MAP – GRANDVIEW EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 11
26. EXCHANGE BOUNDARY MAP – HAMSHIRE EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 12
26. EXCHANGE BOUNDARY MAP – HANKAMER EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 13
26. EXCHANGE BOUNDARY MAP – HIGGENBOTHAM EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 14
26. EXCHANGE BOUNDARY MAP – IREDELL EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 15
26. EXCHANGE BOUNDARY MAP – KOPPERL EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 16
26. EXCHANGE BOUNDARY MAP – LAKESIDE VILLAGE EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 17
26. EXCHANGE BOUNDARY MAP – MONTAGUE EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 18
26. EXCHANGE BOUNDARY MAP – MOSHEIM EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 19
26. EXCHANGE BOUNDARY MAP – NOCONA EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 20
26. EXCHANGE BOUNDARY MAP – PALUXY EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 21
26. EXCHANGE BOUNDARY MAP – PLAINS EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 22
26. EXCHANGE BOUNDARY MAP – RINGGOLD EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 23
26. EXCHANGE BOUNDARY MAP – RIO VISTA EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 24
26. EXCHANGE BOUNDARY MAP – SCURRY EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 25
26. EXCHANGE BOUNDARY MAP – SMITH POINT EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 26
26. EXCHANGE BOUNDARY MAP – SPANISH FORT EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 27
26. EXCHANGE BOUNDARY MAP – TOLAR EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 28
26. XCHANGE BOUNDARY MAP – VALLEY MILLS EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 29
26. EXCHANGE BOUNDARY MAP – WALLISVILLE EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 30
26. EXCHANGE BOUNDARY MAP – WINNIE EXCHANGE
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 31
26. EXCHANGE BOUNDARY MAP – ACTON BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 32
26. EXCHANGE BOUNDARY MAP – ANAHUAC BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 33
26. EXCHANGE BOUNDARY MAP – BLUM BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 34
26. EXCHANGE BOUNDARY MAP – BONITA BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 35
26. EXCHANGE BOUNDARY MAP – BRANDON BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 36
26. EXCHANGE BOUNDARY MAP – COVINGTON BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 37
26. EXCHANGE BOUNDARY MAP – CRESSON BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 38
26. EXCHANGE BOUNDARY MAP – DOUBLE BAYOU BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 39
26. EXCHANGE BOUNDARY MAP – GODLEY BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 40
26. EXCHANGE BOUNDARY MAP – GRANDVIEW BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 41
26. EXCHANGE BOUNDARY MAP – HAMSHIRE BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 42
26. EXCHANGE BOUNDARY MAP – HANKAMER BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 43
26. EXCHANGE BOUNDARY MAP – HIGGENBOTHAM BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 44
26. EXCHANGE BOUNDARY MAP – IREDELL BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 45
26. EXCHANGE BOUNDARY MAP – KOPPERL BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 46
26. EXCHANGE BOUNDARY MAP – LAKESIDE VILLAGE BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 47
26. EXCHANGE BOUNDARY MAP – MONTAGUE BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 48
26. EXCHANGE BOUNDARY MAP – MOSHEIM BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 49
26. EXCHANGE BOUNDARY MAP – NOCONA BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 50
26. EXCHANGE BOUNDARY MAP – PALUXY BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 51
26. EXCHANGE BOUNDARY MAP – PLAINS BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 52
26. EXCHANGE BOUNDARY MAP – RINGGOLD BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 53
26. EXCHANGE BOUNDARY MAP – RIO VISTA BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 54
26. EXCHANGE BOUNDARY MAP – SCURRY BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 55
26. EXCHANGE BOUNDARY MAP – SMITH POINT BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 56
26. EXCHANGE BOUNDARY MAP – SPANISH FORT BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 57
26. EXCHANGE BOUNDARY MAP – TOLAR BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 58
26. EXCHANGE BOUNDARY MAP – VALLEY MILLS BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 59
26. EXCHANGE BOUNDARY MAP – WALLISVILLE BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 26
Original Sheet 60
26. EXCHANGE BOUNDARY MAP – WINNIE BASE RATE AREA
ISSUED: August 31, 2006
ISSUED BY: Vice President
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: October 5, 2006
TEXAS WINDSTREAM, INC.
SECTION 27
Original Sheet 1
27.
SERVICE CHARGES (CONNECTIONS, MOVES, CHANGES)
27.1
General
The service charges specified in this tariff are intended to cover, in part, the expense incurred by
the Telephone Company in establishing, rearranging, moving, or changing facilities where
requested by the customer for normal exchange service.
The service charges specified in this tariff contemplate work being performed at the customer’s
location during regular scheduled working hours. Work performed during nonscheduled hours will
necessitate the customer’s paying an additional charge for such nonscheduled work.
When (at the request of the customer) the Telephone Company is required to make a visit to the
customer’s premises for the purpose of rearranging or moving the facilities used in rendering
service to the customer, the trip charge will apply.
Upon conversion to a digital Central Office in an exchange, a 60 day waiver period of non recurring
service charges will be offered to customers in that exchange as an introductory offer to subscribe
to any custom calling feature(s) identified in Section 30.
Upon the offer of Extended Metropolitan Calling Service (EMCS), a 60-day waiver period of nonrecurring charges will be offered to customers who subscribe to the optional EMCS plan. Also, the
non-recurring charge for EMCS will be waived when chosen at the time of application for new
service.
For specific customer requests to have a complex service installed or relocated sooner than within
the normal installation interval. Complex service is defined in this instance as any service that
consists of 5 or more single party lines, Centrex lines, and PBX or DID Trunks. Complex services
also include any intra or interexchange private line, digital data, 1.544 Mbps or higher circuits, ISDN
services, and FX services.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
27.
SECTION 27
Third Revised Sheet 2
Cancels Second Revised Sheet 2
SERVICE CHARGES (CONNECTIONS, MOVES, CHANGES)
27.2
Rates
The following are the non recurring rates applicable, per occurrence:
Service
Residence
Commercial
Trip Charge (Groups I-III)
Trip Charge (Group IV)
$15.00
$ 8.55
$15.00
$ 8.55
Primary Service Order Charge (Groups I-III)
Primary Service Order Charge (Group IV)
Secondary Service Order Charge (Groups I-III)
Secondary Service Order Charge (Groups IV)
$ 7.50
$11.70
$ 5.00
$ 5.00
$ 7.50
$11.70
$15.00
$15.00
(I)
(I)
Central Office Connection (Groups I-III)
Central Office Connection (Group IV)
$ 2.50
$ 3.15
Note 1
Note 1
(C)
(C)
Outside Plant (Drop & Protector)(Groups I-III)
$ 7.50
$10.00
Station Connection/Handling (Group IV)
$ 3.40
$ 3.40
Extended Metropolitan Calling Service (EMCS)
$10.00
$10.00
-
$650.00
Installation Expedite – Complex Service
Note 1: Secondary Service Order Charge will apply.
____________________________________________________________________________________
ISSUED: March 4, 2011
EFFECTIVE: March 15, 2011
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(N)
TEXAS WINDSTREAM, INC.
SECTION 27
Original Sheet 3
27.
SERVICE CHARGES (CONNECTIONS, MOVES, CHANGES)
27.3
Waiver of Nonrecurring Charges for Military Personnel
A.
This waiver applies to Military Reservists, National Guard and Full Time Military Personnel who
disconnect and/or those requesting reconnection of their service due to military deployment
associated with Operation Enduring Freedom, Operation Iraqi Freedom or Operation Noble
Eagle (Homeland Defense) or any yet to be named military campaigns.
All residence nonrecurring charges are to be waived at the time the access line is installed.
The nonrecurring charges include the service charge for the access line, and additional access
lines as found in Section 27 of the tariff, and any optional feature or features installed at the
same time as found in Section 30 of the tariff.
Verification of military service will be required for this waiver. Military Personnel will be
required to provide the name and telephone number of their Commanding Officer and date of
orders. In order to qualify for this waiver, military personnel must meet one or more of the
following qualifications:
1.
Personnel who were relocated to other countries, states or cities because of Operation
Enduring Freedom, Operation Iraqi Freedom, or Operation Noble Eagle or other military
campaigns and have returned to Windstream territory.
2.
Personnel who were moved from military bases in other telephone company areas
because of Operation Enduring Freedom, Operation Iraqi Freedom, or Operation Noble
Eagle, or other military campaigns and have relocated to Windstream territory.
3.
Only Personnel who were moved as a direct result of Operation Enduring Freedom,
Operation Iraqi Freedom, or Operation Noble Eagle or other military campaigns are
eligible for this waiver. Military personnel being relocated as a result of normal military
operation are not eligible.
This waiver is not available to personnel whose telephone service was disconnected for
nonpayment, or disconnected prior to military service.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
28.
SECTION 28
First Revised Sheet 1
Cancels Original Sheet 1
MILEAGE CHARGES
28.1
Local Exchange Access Extension Mileage Charges
Groups I-III Extensions other than in the same building or within the same business or residence
location will have an additional charge based on the mileage of cable or circuit required to make the
connection. This charge will be $ 0.75 for each 1/4 mile or fraction thereof. For KEY and PABX’s,
any station within the same building more than 300’ from the common equipment will have an
additional charge of $ 1.00 for each one quarter ( 1/4 ) route mile beyond 300’ or fraction
thereof.
Group IV Detached extension mileage will be charged a monthly recurring rate of $ 1.00 per 1/4
mile. Detached extensions between buildings on different premises will have a monthly minimum
recurring charge of $2.00. There is no minimum charge for detached extensions
between buildings on same premises.
28.2
Local Private Line Service
Private Line Service is point to point service between two or more terminals, none of which is
connected to, or otherwise made available to any local exchange switching facility. This service is
provided only under special conditions where warranted by the circumstances and where facilities
are available.
The services described and rated in this Section provide a two-wire metallic circuit used only
for alarm and metering type services between two or more customer locations within the
saexchange. This type of circuit is also known as a dry pair. The design and physical makeup of
this two-wire metallic service are neither available nor applicable for Analog or Data service. It is
expressly declared that fully metallic facilities are in continually decreasing supply, and the
Company is not obligated to continue to make such facilities available nor to continue to furnish to
existing customers.
For Voice Grade, Program Audio, narrowband, wideband, Digital Data, High Capacity Private Line
Services, or any optional features, conditioning, bridging and multiplexing, rates contained in the
Texas Statewide Telephone Cooperative, Inc. Intrastate Access Service Tariff apply.
An applicant for private line service extending beyond this Telephone Company’s service area,
who is located in this Telephone Company’s area will normally contract for service with this
Telephone Company and be treated as its subscriber.
This service is provided on an intraexchange basis only where the station or stations located in a
central office service area of this Telephone Company is connected to a station or stations located
in another central office area, and payment is made for such service as stated below. The
connections of such private line stations with any other station or stations not covered by these
charges and conditions may cause the immediate discontinuance of this Telephone Company’s
service.
When terminals are located in different exchange areas for IntraLata private line service, the
interexchange private line rates are those of Southwestern Bell in its applicable intrastate tariff.
(See Section 38.2).
Rates - Groups I-III
When all terminals are located within the same exchange area, the monthly charge is $ 1.25 for
each one quarter (1/4) airline mile.
(I)
Rates - Group IV
When all terminals are located within the same exchange area, the monthly charge is $ 3.00 for the
first 1/4 mile and $ 1.25 for each additional 1/4 mile. An installation charge of $20.00 applies.
____________________________________________________________________________________
ISSUED: February 17, 2010
EFFECTIVE: March 1, 2010
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(I)
TEXAS WINDSTREAM, INC.
28.
SECTION 28
Original Sheet 2
MILEAGE CHARGES (Continued)
28.3
One Party Outside Base Rate Area Service (Group IV Only)
In connection with one party line circuits extending beyond the base rate area boundary, the
following monthly mileage charges shall apply based on the mileage from the base rate area
boundary to the point of termination at the subscriber’s premise. The mileage shall be computed
using the line or route mileage. The flat rate additive is applicable when quarter route mile
charges are not applicable. The charges listed below are in addition to the rates specified in
Section 25 preceding for the class of service desired and construction charges when applicable.
Monthly Rate Per
Quarter Route Mile
One Party Lines Station and PBX, each (1)
$ 0.75
Monthly Flat Rate Additive
One Party Lines, Key Lines, Semi-Public and PBX, each
$4.95
In the case of Base Rate Area boundaries bounded by streets or roads, the base rate area includes
that side of the highway on which are located the general plant facilities serving both sides of the
highway, a customer located on the opposite side of the highway is considered to be within the
area if he can be served by a drop wire using not more than one additional pole; when the general
facilities are located on the far side of the boundary, a customer on that side is considered to be
within the area if he can be served by means of a drop wire not requiring any additional poles.
(1)
Available only to existing customers at their present service location.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
28.
Section 28
Original Sheet 3
MILEAGE CHARGES (Continued)
28.4
Miscellaneous Services
Special Surcharge, Per 1/4 Mile (Groups I-III Only):
Monthly Rate
Special Service and Private Line
$ 1.00
One Party
$ 0.75
Two Party
$ 0.40
Four Party
$ 0.25
These services and associated charges are available only to existing customers at their present
service location.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
29.
SECTION 29
Original Sheet 1
PUSH BUTTON DIALING SERVICE
29.1
General
Push Button Dialing (aka Touch Tone) is provided as part of the basic local telephone service at no
additional charge to the end user.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
SECTION 30
Original Sheet 1
30.
CUSTOM CALLING SERVICE
30.1
General Regulations
Custom Calling Services are optional telephone service arrangements which provide one or more
of the following features:
Call Waiting Alerts a customer who is using his telephone that another caller is trying to reach him.
Call Forwarding Permits a customer to transfer all incoming calls to another telephone number
within the exchange or on the Long Distance Telecommunications Network where facilities permit.
The Call Forwarding customer is responsible for the payment of charges for each call between his
Call Forwarding equipped telephone and the telephone to which the call is being forwarded. The
transmission may vary depending on the distance and routing necessary, therefore, transmission
may not meet normal standards.
Call Forwarding Busy Line provides for calls terminating to a subscriber’s busy directory number to
be forwarded to either a different subscriber’s telephone number or a different telephone number
for the same subscriber located on a different premises from the Call Forwarding Busy Line
provisioned premises. The customer selected forward-to telephone number is preprogrammed at
the time service is established and can only be changed via service order. Call Forwarding Busy
Line shall not be used to extend calls on a planned and continuing basis to intentionally avoid the
payment of Rotary Line Service.
Call Forwarding Do Not Answer provides for calls terminating to a subscriber’s idle directory
number to be forwarded, after a customer preselected interval, to another telephone number. The
customer selected forward-to telephone number and specified interval are preprogrammed at the
time service is established and can only be changed via service order.
Three Way Calling Enables a customer to add a third party to an existing call without operator
assistance, thereby establishing a three-way conversation. The transmission may vary depending
on the distance and routing necessary, therefore, transmission may not meet normal standards.
Speed Calling
Eight-Code Capacity - Enables a customer to place calls to other telephone numbers by
dialing a one-digit code rather than the complete telephone number.
Thirty-Code Capacity - Enables a customer to place calls to other telephone numbers by dialing a
two-digit code rather than the complete telephone number.
Message Waiting Indicators – enables customers to be alerted that a message is waiting either
through a stuttered dial tone or by a message waiting light on telephones equipped with a light
feature.
Custom Calling Services will be provided in connection with individual and multi-line residence and
business service. Party line, P(A)BX and Centrex services are excluded.
The service will be furnished only at locations where adequate and suitable facilities are available.
Other facilities requested by customers and not detrimental to this service or other services of the
Telephone Company will be furnished in accordance with regulations and at the rates specified in
the applicable sections of this Tariff.
Upon initial availability in a particular exchange of Windstream custom calling feature(s), service(s)
or combinations thereof, the Company may elect to waive up to the first two month's recurring
charges for customers subscribing to such service(s) or feature(s) for a period of up to sixty days
following the date on which such service(s), feature(s) or combinations thereof, becomes available
in that exchange. If a promotion or a waiver for such feature(s), service(s) or combinations thereof
is in effect for all customers in the customer's class of service at the time the customer orders the
feature(s) or service(s), the general promotion or waiver will apply instead of this waiver. A
subscriber may not participate in both this waiver and a concurrent general promotion or waiver for
the feature(s) ordered.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Third Revised Sheet 2
Cancels Second Revised Sheet 2
CUSTOM CALLING SERVICE (Continued)
30.1
General Regulations (Cont’d)
Disaster Assistance Plan
In the event that a natural disaster occurs in one of the Company’s exchanges and destroys or
partially destroys customers’ premises, the Company may, at its sole discretion, elect to implement
a Disaster Assistance Plan. Under the Plan, the Company may, for example, waive up to three
months’ recurring service charges for Call Forwarding, Call Forward Busy, Call Forward Do Not
Answer, Preferred Call Forwarding, Ring +, and/or other features the Company may deem
appropriate. This plan will only be available to residential and business customers whose premises
are damaged to the point they are considered unsafe, unsuitable, or uninhabitable. Charges will
only be waived with respect to existing local exchange service accounts which are not partially or
fully suspended at the time of the offer. Charges will not be waived on service established at a new
location.
30.2
Rates
The following rates and charges apply in addition to the established rates and charges for the
service with which these features are associated.
One Feature
All Groups
Monthly Rate
Residence Business
Call Waiting
Call Forwarding
Call Forward Busy **
Call Forward Do Not Answer **
Three-Way Calling
Speed Calling (8-Code)
Speed Calling (30-Code)
$ 3.49
$ 3.49
$ 2.49
$ 2.49
$ 4.49
$ 3.49
$ 3.99
All Groups
Message Waiting Indicators
Stutter Dial Tone
Lamp Indicator
Note:
Two or More Features
$ 6.99*
$ 5.99*
$ 4.99
$ 4.99
$ 5.99*
$ 5.99*
$ 4.99*
Monthly Rate
Residence Business
(I)
(I)
(I)
(I)
(I)
(I)
$ 2.49
$ 1.50
$ 3.00
$ 2.99
$ 2.70
$ 1.50
$ 2.00
$ 3.00
$ 1.30
$ 2.55
Monthly Rate
Residence Business
$0.50
$1.50
$0.50
$1.50
Non-Recurring charges in Section 27 of this Tariff will not apply when adding or changing CLASS
Services.
Where facilities permit, customers may change speed calling codes from their premises at no charge.
Where facilities do not permit the customer to make changes in speed calling codes, no installation charge
will apply for such changes made by the Telephone Company.
*
**
These discounts are only available to existing customers at existing locations as of March 27, 2000.
Two or More Feature Rates were removed for Call Forward Busy and Call Forward No Answer because
they were already grandfathered rates, and no customers currently have these features as the second or
additional feature.
____________________________________________________________________________________
ISSUED: February 17, 2010
EFFECTIVE: March 1, 2010
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Original Sheet 3
CUSTOM CALLING SERVICE (Continued)
30.3.
CLASS SERVICE
30.3.1. Applications
A.
CLASS Service is a group of central office call management features offered in
addition to basic telephone service. CLASS Service consists of the features
defined below:
30.3.2. Definitions of Feature Offerings
A.
Call Return
(1)
This feature enables a customer to place a call to the telephone number
associated with the most recent call received, whether or not the call
was answered or the number is known. The customer can dial a code
to request that the network place the call.
Only in offices that are properly equipped, the customer can dial a code
and the telephone number of the last incoming call is announced,
unless the number was blocked via per call or per line blocking, or
unless the last call was placed from an exchange that is not capable of
transmitting the number. The customer can then dial another code to
have the network return the call.
B.
(2)
If the called line is not busy, the call is placed. If the called line is busy,
a confirmation announcement is heard, the customer hangs up, and a
queuing process begins. For the next 30 minutes, both the calling and
the called lines are checked periodically for availability to complete the
call. If during this queuing process the called line becomes idle, the
customer is notified, via a distinctive ring, that the network is ready to
place the call. When the customer picks up the telephone, the call will
automatically be placed.
(3)
Call Return is not available on Operator handled calls.
Repeat Dialing
(1)
Repeat Dialing, when activated, automatically redials the last number
the customer attempted to call. If the called line is not busy, the call will
be placed. If the called line is busy, a confirmation announcement is
heard, the customer hangs up and a queuing process begins. For the
next 30 minutes, both the calling and called lines are checked
periodically for availability to complete the call. If during the queuing
process the called line becomes idle, the customer is notified, via a
distinctive ring, that the network is ready to place the call. When the
customer picks up the telephone, the call will automatically be placed.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Original Sheet 4
CUSTOM CALLING SERVICE (Continued)
30.3.
CLASS SERVICE
30.3.2. Definitions of Feature Offerings
D.
C.
Call Selector
(1)
Call Selector provides a distinctive ringing pattern to the subscribing
customer for calls received from specific telephone numbers.
(2)
The customer creates a screening list of telephone numbers through an
interactive dialing sequence. When a call is received from one of the
predetermined telephone numbers, the customer is alerted with a
distinctive ringing pattern. Calls from telephone numbers not included
on the screening list will produce a normal ring.
(1)
If the customer subscribes to Call Waiting and a call is received from a
telephone number on the Call Selector screening list while the line is in
use, the Call Waiting tone will also be distinctive.
(2)
When a telephone number on the Call Selector screening list it also
appears on the Preferred Call Forwarding list, the Preferred Call
Forwarding will take precedence. Likewise, when the same number is
shown on the Selective Call Rejection list, the call will be blocked.
(3)
A customer’s line will not produce a distinctive alert if the calling line is
not referenced to and originated by the main telephone number or a
Telephone Number identified number that represents all the lines in a
collection of lines, such as multi-line hunt groups.
Preferred Call Forwarding
(1)
Preferred Call Forwarding allows the customer to transfer selected calls
to another telephone number. A screening list of numbers is created by
the customer and placed in the network memory via an interactive
dialing sequence. Subsequently, calls are forwarded to the Call
Forwarding telephone number only if the calling number can be
obtained and is found to match a number on the screening list.
(2)
If the customer also subscribes to Selective Call Rejection and the
same telephone number is entered on both screening lists, the Selective
Call Rejection features must be deactivated to allow the call to forward.
(3)
This feature will not work if the calling line is not referenced to and
originated by the main telephone number, or a Telephone Number
identified number that represents all the lines in a collection of lines,
such as multi-line hunt groups.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Original Sheet 5
CUSTOM CALLING SERVICE (Continued)
30.3.
CLASS SERVICE
30.3.2. Definitions of Feature Offerings
E.
F.
Selective Call Rejection
(1)
This feature provides the customer the ability to prevent incoming calls
from specified telephone numbers.
(2)
A screening list is created by the customer either by adding the last
number associated with the line (incoming or outgoing), or by preselecting the telephone numbers to be blocked. When a call is placed
to the customer’s number from a number on the screening list, the caller
receives an announcement indicating that the party he is attempting to
call does not wish to receive calls at this time.
(3)
If the customer also subscribes to Preferred Call Forwarding and/or Call
Selector and the same telephone numbers appear on those screening
lists, Selective Call Rejection will take precedence.
(4)
This feature will not work if the incoming call is from a telephone number
in a multi-line hunt group, unless the telephone number is the main
telephone number for the hunt group, or is Telephone Number
identified.
Selective Call Accept
(1)
This feature provides the customer the ability to screen incoming calls
against a list of customer-specified directory numbers and then accepts
any calls only from those specified directory numbers.
(2)
A screening list is created by the customer either by adding the last
number associated with the line (incoming or outgoing), or by preselecting the telephone numbers to be accepted. When a call is placed
to the customer’s number from a number not on the screening list, the
call receives an announcement indicating that the party he is attempting
to call does not wish to receive calls at this time.
(3)
This feature will not work if the incoming call is from a telephone number
in a multi-line hunt group, unless the telephone number is the main
telephone number for the hunt group, or is Telephone Number
identified.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Original Sheet 6
CUSTOM CALLING SERVICE (Continued)
30.3.
CLASS SERVICE
30.3.2. Definitions of Feature Offerings
G.
H.
Call Tracing
(1)
Call Tracing enables the customer to initiate an automatic trace of the
last call received.
(2)
Upon activation by the customer, the network automatically sends a
message to the Company indicating the calling number, the time the call
was received, and the time the trace was activated. The customer
using this feature would be required to contact the appropriate local law
enforcement agency for further action. The customer is not provided
the traced number. The results of a trace will be furnished only to
legally constituted authorities upon proper request by them.
(3)
Only calls from within the same CLASS Service capable area are
traceable using Call Tracing.
(4)
This feature will not work if the incoming call is from a telephone number
in a multi-line hunt group, unless the telephone number is the main
telephone number in the hunt group, or is Telephone Number identified.
(5)
If the customer makes or receives another call after hanging up from the
annoying call, prior to activating the trace, Call Tracing will not record
the correct number.
Anonymous Call Rejection
(1)
I.
Anonymous Call Rejection allows customers to automatically reject all
calls that have been marked anonymous (activated CPN blocking) by
the calling party. When Anonymous Call Rejection is active, the called
party receives no alerting (ringing) for a call that has been rejected. The
call is routed to a denial announcement and subsequently terminated.
Caller ID Services
1.
General
Caller ID Service is the general category of the following services which
assist customers in the management of incoming calls.
a.
Calling Number Delivery (CND): Allows the transmission of
Calling Party Number (CPN) to the end user customers access
line. When a line equipped with Calling Number Delivery is onhook, CPN is transmitted across the line during the silent
interval between the first and second ring. Calling Number
Delivery end user customers must provide and connect their
own compatible customer premise equipment (CPE) to
process the CPN transmission.
b.
Caller ID - Deluxe: Allows the Calling Party Name to be
delivered along with the Calling Party Number. The calling
party name and number is delivered in the same manner using
the same equipment as Calling Number Delivery.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Original Sheet 7
CUSTOM CALLING SERVICE (Continued)
30.3.
CLASS SERVICE
30.3.2. Definitions of Feature Offerings
I.
Caller ID Services (continued)
1.
General (continued)
c.
Anonymous Call Rejection (ACR):
Allows customers to
automatically reject all calls that have been marked
anonymous by the calling party. When ACR is active, the
called party receives no alerting (ringing) for a call that has
been rejected. The call is routed to a denial announcement
and subsequently terminated.
Any Texas Windstream calling party may prevent the delivery of their
Calling Party Number and Name by dialing an access code immediately
prior to placing a call. The access code (*67 on their touchtone pad or
1167 from a rotary telephone) activates per call blocking. Per call
blocking is available at no charge to all end user customers.
If a calling party activates blocking, the Calling Party Number and
Name will not be transmitted across the line. Instead, Caller ID and
Caller ID - Deluxe end user customers will receive an anonymous
indicator. This anonymous indicator notifies the Caller ID and Caller ID
- Deluxe end user customer that the calling party chose to block calling
number and name delivery.
Per Line Blocking is available to all subscribers at no charge, upon
request. This feature enables customers to prevent the transmission of
their directory number/name to all outgoing calls placed from the
customer’s line. This service is operational on a continuous basis.
Where facilities permit, per-line blocking customers may unblock their
calls on a per-call basis by dialing an access code immediately prior to
placing a call.
Caller ID and Caller ID - Deluxe will be provided in connection with
individual and multi line residence and business end user lines.
Although this service is available on line side PBX trunk connections, it
is not available on trunk side PBX connections, such as DID service.
The blocking of Calling Party Number and Name will not be provided on
calls originating from Customer Owned Pay Telephone services.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Original Sheet 8
CUSTOM CALLING SERVICE (Continued)
30.3.
CLASS SERVICE
30.3.2. Definitions of Feature Offerings
I.
Caller ID (continued)
1.
General (Continued)
When a call is placed from a telephone number associated with a non
published listing, the number and name may be disclosed if the called
party has equipment to display Calling Party Number and Name. End
user customers may prevent the display of the calling number by
activating Caller ID blocking.
Caller ID and Caller ID - Deluxe Service is offered on a subscription
basis which requires the customer to order the service. Where Caller ID
and Caller ID - Deluxe Service is available, any calling party, whether
they subscribe to Caller ID and Caller ID - Deluxe or not, has per call
blocking capability, unless that customer is calling from a customer
owned pay telephone.
2.
Liability
Texas Windstream shall not be liable for any and all claims for damages
caused or claimed to have been caused, directly or indirectly, by the
transmission to a Caller ID and Caller ID - Deluxe end user customer of a
telephone number or name which the calling party has requested to be
omitted from the telephone directory or the disclosing of such telephone
number or name to any person.
Texas Windstream shall not be liable for any and all claims for damages
caused or claimed to have been caused, directly or indirectly, by the
transmission to a Caller ID or Caller ID - Deluxe end user customer of a
telephone number or name which the calling party or the Caller ID or
Caller ID - Deluxe end user customer finds erroneous, offensive,
embarrassing or misleading for any reason.
Texas Windstream shall not be liable for any and all claims for damages
caused by a telecommunications utility's failure to transmit the privacy
indicator to the called party when such indicator has been passed to the
telecommunications utility by Texas Windstream.
A person may not use Caller ID or Caller ID - Deluxe Service to compile
and sell specific local call information without the affirmative consent or
approval of the originating telephone end user customer. This restriction
does not prohibit the Caller ID or Caller ID - Deluxe subscriber from:
1)
verifying network performance or testing the provision of caller
identification service,
2)
compiling, using and disclosing aggregate Caller ID or Caller ID
- Deluxe information, or
3)
complying with applicable law or legal process.
The delivery of the calling party’s name and number is provided by a
third party provider. As the information contained in the third party’s
database may not be up to date and accurate, Texas Windstream shall
not be responsible for and makes no representation with respect to the
content of information received or transmitted.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Original Sheet 9
CUSTOM CALLING SERVICE (Continued)
30.3.
CLASS SERVICE
30.3.2. Definitions of Feature Offerings
I.
Caller ID (continued)
2.
Liability (Continued)
Any customer subscribing to Caller ID or Caller ID - Deluxe will be
responsible for the provision of a display device which will be located
on the customer's premises. The installation, repair, and technical
capability of that equipment to function in conjunction with the feature
specified herein will be the responsibility of the customer. Texas
Windstream assumes no liability or responsibility with respect to the
compatibility of customer’s equipment, its performance, or its ability to
provide the service.
3.
Feature Interactions
Caller ID and Caller ID - Deluxe information will not be displayed under
the following conditions:
1)
If the called party is off hook.
2)
If the called party answers during the first ring interval.
Caller ID and Caller ID - Deluxe is not available with Distinctive Ring
services having a silent interval length insufficient for Calling Party
Number and Name transmission.
Identification of specific stations or extensions served by Calling Party
Number and Name is not possible. Only the main directory number of
the Calling Party Number and Name will be displayed.
Caller ID and Caller ID - Deluxe will be transmitted and displayed for
calls made from another central office only if it is linked by appropriate
facilities.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Original Sheet 10
CUSTOM CALLING SERVICE (Continued)
30.3.
CLASS SERVICE
30.3.2. Definitions of Feature Offerings
I.
Caller ID (continued)
3.
Feature Interactions (continuted)
When Caller ID and Caller ID - Deluxe Service is provided in
connection with line side PBX trunk connections, Texas Windstream
can make no guarantee that the calling party information will be
delivered in a manner such that the customer's PBX equipment will be
able to transmit that information to the stations or extensions served by
the CPE. End user customers subscribing to Caller ID and Caller ID Deluxe Service in conjunction with line side PBX connections are
responsible for the provision of compatible CPE which will receive,
translate, display and/or store the transmitted data. The installation,
repair and technical capability of that CPE to function in conjunction
with Caller ID and Caller ID - Deluxe Service on line side PBX
connections will be the responsibility of the customer. Texas
Windstream assumes no liability and will be held harmless for any
damage to the end user customers Calling Party Number and Name
equipment due solely to the transmission of the calling party information
or for any incompatibility of the end user customers equipment to
perform satisfactorily with the information transmitted.
Telephone numbers transmitted via Caller ID or Caller ID - Deluxe are
intended solely for the use of the Caller ID or Caller ID - Deluxe
customer. Resale of this information is prohibited by this tariff.
CPN cannot be identified or transmitted for calls made on a multi-party
line. The called party will receive an “unavailable” indicator.
If the incoming call originates from a multi-line hunt group, the telephone
number transmitted will always be the main number of the hunt group.
Caller ID or Caller ID - Deluxe are not available on operator handled
calls.
4.
State and Local Government Undercover Operations Special Service
Arrangement
The parameters of the special service arrangement are as follows:
State and Local government entities authorized to conduct undercover
or surreptitious civil or criminal investigations, where the existence or
conduct of an investigation or the identity of the investigator may be
disclosed or compromised by Calling Number and Name Delivery
Service, may be eligible to receive at no charge, for a period not to
exceed 90 calendar days, Multi Line Rotary, Local Exchange Service
access lines (as offered in this local exchange tariff) and Touch Tone
Calling Service; both services to be used only in connection with a
service arrangement that will mask the identity of the calling number
and name. In addition, any nonrecurring charges and the FCC
Subscriber Line charge associated with these access lines will be
waived. All monthly and non recurring charges will begin to accrue for
each access line on the 91st calendar in service day.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Original Sheet 11
CUSTOM CALLING SERVICE (Continued)
30.3.
CLASS SERVICE
30.3.2. Definitions of Feature Offerings
I.
Caller ID (continued)
4.
State and Local Government Undercover Operations Special Service
Arrangement (continued)
The services provided under the special service arrangement will be
offered only in exchanges where Caller ID and Caller ID Deluxe
Service, as furnished by Texas Windstream, is available.
Each State or Local government entity must request and receive
sponsorship, on an individual access line basis, from the Texas Attorney
General for access or subscription to this special service arrangement.
The special service arrangement must be requested by the Texas
Attorney General on behalf of any State or Local government entity
which, in the judgment of the Texas Attorney General, is authorized to
conduct undercover or surreptitious civil or criminal investigations.
For the purpose of requesting the special service arrangement, the
State Attorney General will designate a representative that will act as
liaison between all State and Local government agencies and Texas
Windstream. Texas Windstream will also designate a representative to
coordinate with the State Attorney General representative. In addition,
Texas Windstream will establish internal procedures to administer
requests for the special service arrangement.
The total number of in service local exchange access lines and Touch
Tone services provided for under the special arrangement for use by all
State and/or Local government entities in the conduct of undercover or
surreptitious civil or criminal investigations cannot exceed ten (10) at
any given time.
The Texas Attorney General will be responsible for ensuring that the
services provided at no charge under the special service arrangement
are to be used only by authorized representative(s) of State and/or
Local government entities and only in the conduct of undercover or
surreptitious civil or criminal investigations.
m.
Caller ID on Call Waiting
This feature enables the customer to view on a display unit, the calling party
Directory Number on incoming telephone calls when the subscriber’s line is in
use. The date and time of the call is also transmitted to the customer.
When the Caller ID on Call Waiting customer’s line is in use, the Directory
Number of the line that originated the incoming call and the date and time of the
call will be displayed on the called CPE following the waiting call alerting tone.



Answer the waiting call while placing the original call on hold,
Alternate between the waiting call and the original call, and
Ignore the call
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Original Sheet 12
CUSTOM CALLING SERVICE (Continued)
30.3.
CLASS SERVICE
30.3.2. Definitions of Offerings (continued)
m.
Caller ID on Call Waiting (continued)
Customers subscribing to Caller ID on Call Waiting must also subscribe to Call
Waiting Service, and Caller ID.
Any customer subscribing to Caller ID on Call Waiting will be responsible for the
provision of a display device which will be located on the customer’s premises.
The installation, repair, and technical capability of that equipment to function in
conjunction with the feature specified herein will be the responsibility of the
customer. The Company assumes no liability and will be held harmless for any
incompatibility of this equipment to perform satisfactorily with the network
features described herein.
30.3.3. Regulations and Limitation of Service
A.
The following limitations apply:
(1)
CLASS Service is available to all one party customers who have Rotary
or Push Button service. The Caller ID and Caller ID Deluxe feature is
available to one party residence and business customers. Caller ID and
Caller ID Deluxe are not available for lines equipped with Rotary
(Grouping) arrangements.
(2)
CLASS Service cannot be provisioned on an originating basis with
Company provided Party-Line Service, Toll Terminals, Trunks, or
some Remote Switching Locations.
(3)
Service Interactions for Anonymous Call Rejection:
(a)
Anonymous Call Rejection usage is limited when assigned to
hunting lines, or lines that when busy will “roll” an incoming call
to another line.
(b)
Telephone numbers transmitted via Caller ID or Caller ID
Deluxe are intended solely for the use of the Caller ID or
Caller ID Deluxe customer. Resale of this information is
prohibited by this tariff.
(c)
CPN cannot be identified or transmitted for calls made on a
multi-party line. The called party will receive an “unavailable”
indicator.
(d)
If the incoming call originates from a multi-line hunt group, the
telephone number transmitted will always be the main number
of the hunt group.
(e)
Caller ID and Caller ID Deluxe are not available on operator
handled calls.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Second Revised Sheet 13
Cancels First Revised Sheet 13
CUSTOM CALLING SERVICE (Continued)
30.3.
CLASS SERVICE
30.3.4. Residence Rates
A.
B.
Single or First Service Features, per line 2
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
Call Return
Repeat Dialing
Call Selector
Preferred Call Forwarding
Selective Call Rejection
Selective Call Accept
Caller ID
Anonymous Call Rejection
Caller ID on Call Waiting
Caller ID Deluxe
(11)
Call Trace
Monthly
Rate
$3.99
$3.49
$2.99
$2.99
$2.49
$3.49
$7.49
$2.49
$1.99
$7.99
Per Month
$2.99
*Multi-Feature Discount Amounts, per line 1, 3
(1)
(2)
(3)
(4)
(5)
(6)
(7)
Two Features
Three Features
Four Features
Five Features
Six Features
Seven Features
Eight Features
Monthly
Discount
Amount
$ .50
$1.25
$2.50
$3.75
$5.00
$6.25
$7.50
Call Trace is not eligible for multi-feature discounts.
C.
1
2
3
*
Non-Recurring Charges in Section 27 of this Tariff will not apply when adding or
changing CLASS Services.
The Monthly Discount Amounts apply to CLASS Services and are a reduction of the rates and charges
applicable to the associated service.
The Monthly Rates apply to CLASS Services and are in addition to the rates and charges applicable to the
associated service.
In order to be included in the determination of appropriate discounts, all features must be provisioned to a
single customer line at a single location.
These discounts are only available to existing customers.
____________________________________________________________________________________
ISSUED: August 19, 2008
EFFECTIVE: September 1, 2008
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(I)
(I)
(I)
(I)
(I)
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Third Revised Sheet 14
Cancels Second Revised Sheet 14
CUSTOM CALLING SERVICE (Continued)
30.3.
CLASS SERVICE
30.3.5. Business Rates
A.
B.
Single or First Service Features, per line 2
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
Call Return
Repeat Dialing
Call Selector
Preferred Call Forwarding
Selective Call Rejection
Selective Call Accept
Caller ID
Anonymous Call Rejection
Caller ID on Call Waiting
Caller ID Deluxe
(11)
Call Trace
*Multi-Feature Discount Amount, per line
(1)
(2)
(3)
(4)
(5)
(6)
(7)
Monthly
Rate
$5.99
$4.99
$3.99
$3.99
$5.99
$3.99
$9.99
$3.99
$3.99
$10.99
Per Month
$4.99
1, 3
Two Features
Three Features
Four Features
Five Features
Six Features
Seven Features
Eight Features
Monthly
Discount
Amount
$ .75
$1.75
$3.50
$5.25
$7.00
$8.75
$10.50
Call Trace is not eligible for multi-feature discounts.
C.
Non-Recurring Charges in Section 27 of this Tariff will not apply when adding or
changing CLASS Services.
1
The Monthly Discount Amounts apply to CLASS Services and are a reduction of the rates and charges
applicable to the associated service.
2
The Monthly Rates apply to CLASS Services and are in addition to the rates and charges applicable to
the associated service.
3
In order to be included in the determination of appropriate discounts, all features must be provisioned to a
single customer line at a single location.
*
These discounts are only available to existing customers.
____________________________________________________________________________________
ISSUED: February 17, 2010
EFFECTIVE: March 1, 2010
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(I)
(I)
(I)
(I)
(I)
(I)
(I)
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Second Revised Sheet 15
Cancels First Revised Sheet 15
CUSTOM CALLING SERVICE (Continued)
30.3.
CLASS SERVICE
30.3.6. Packages
30.3.7
(I)
Business
Rate
$9.99
A.
Windstream Easy Call Package
Includes:
Call Forwarding
Call Waiting
3-Way Calling
Speed Calling 8
B.
Caller ID Basic
Includes:
Caller ID Deluxe
Call Waiting
Caller ID On Call Waiting
*9.99
12.99
C.
Caller ID Premium
Includes:
Caller ID Basic (above)
3-Way Calling
Selective Call Acceptance
Call Selector
Call Forwarding
*14.99
16.95
D.
All Choice
Includes:
Caller ID Premium (above)
Repeat Dial
Call Return
Preferred Call Forward
Selective Call Rejection
Speed Calling 8
*19.99
24.95
(I)
Residence Packages
A. Windstream Caller ID Package
Includes:
Caller ID Deluxe
Call Waiting
Cancel Call Waiting
Caller ID on Call Waiting
Call Return
*
Residential
Rate
$7.99
$10.95
CLASS packages B, C, and D are discontinued to residential customers except to existing residential customers
at existing locations as of March 27, 2000. These packages will no longer be offered to new residential
customers. CLASS Package A, E, and F are available to all customers, existing and new.
____________________________________________________________________________________
ISSUED: August 19, 2008
EFFECTIVE: September 1, 2008
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Original Sheet 16
CUSTOM CALLING SERVICE (Continued)
30.3.
CLASS SERVICE
30.3.7
Residence Packages, Continued
Monthly Rates
B.
Windstream Complete Package
Caller ID Deluxe
Call Waiting
Caller ID on Call Waiting
Cancel Call Waiting
3 Way Calling
Selective Call Acceptance
Call Selector
Call Forwarding
Repeat Dial
Call Return
Preferred Call Forward
Selective Call Rejection
Speed 30
$14.95
C. Voice Mail Link Package
Call Forward Busy
Call Forward Do Not Answer
Stutter Dial Tone
$2.50
D. Windstream Feature Select
Includes all Anchored Features and five of
the Non-Anchored Optional Features.
$15.95
Anchored Features
Caller ID Deluxe
Enhanced Call Waiting
Non-Anchored Optional Features
Caller ID on Call Waiting
Call Forwarding
Preferred Call Forwarding
3-Way Calling
Call Return
Speed Dial 30
Repeat Dial
Selective Call Rejection
Selective Call Acceptance
Call Selector
Voice Mail Link and
(1)
Basic Voicemail with up to 4
Sub-mail boxes
(1) Basic Voicemail and sub-mailboxes are non-regulated services and are offered, where available.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Original Sheet 17
CUSTOM CALLING SERVICE (Continued)
30.3.
CLASS SERVICE
30.3.7
Residence Packages, Continued
E.
Essentials Package
Caller ID Deluxe
Enhanced Call Waiting
Caller ID on Call Waiting
Selective Call Rejection
Selective Call Acceptance
Preferred Call Forwarding
Anonymous Call Rejection
Monthly Rates
$15.95
Call Forwarding
Call Return
Repeat Dial
3-Way Calling
Speed Calling 30
Call Selector
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
First Revised Sheet 18
Cancels Original Sheet 18
CUSTOM CALLING SERVICE (Continued)
30.4.
CUSTOM CALLING LOCAL AREA SIGNALING SERVICE - PER USE
30.4.1
30.4.2
General
A.
The services listed below are offered on a per usage basis to residence and
business customers in exchanges with equipped property central offices and are
subject to the limitations for each service in this section of the tariff. If customers
subscribe to these services on a monthly basis as described and rated in other
subsections of this section of the tariff, unlimited access is provided with no
additional charge for each activation. If facilities permit, the features listed below
may be utilized on a non-subscription basis with a per use charge for each
activation.
B.
Blocking of Per Use Custom Calling Services is offered to customers at no
charge. This blocking option, once activated, does not allow Per Use Custom
Calling Services to be activated on a line.
C.
The services listed below are being offered with a cap on the total charge for any
one Per Use Custom Calling Service per line for one billing month, with the
exception of Call Tracing Service.
Rates
Per Use
Features
Call Return
Repeat Dialing
Three Way Calling
Call Forwarding
Per Use
Rate
$1.00
1.00
1.00
1.00
Maximum
Monthly
Per Use Charge
$8.00
8.00
8.00
8.00
____________________________________________________________________________________
ISSUED: June 20, 2007
EFFECTIVE: July 1, 2007
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(I)
(I)
(I)
(I)
(D)
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Original Sheet 19
CUSTOM CALLING SERVICE (Continued)
30.5
RING+
30.5.1. General
a.
RING+ service will enable a subscriber to have up to two telephone numbers
associated with a single line. Customers subscribing to this service will be able
to receive calls dialed to two telephone numbers without having additional lines.
A distinctive ringing pattern will be provided for each of the additional telephone
numbers to facilitate identification of incoming calls. A distinctive Call Waiting
tone for each additional telephone number will be provided, where facilities
permit, to customers subscribing to Call Waiting service.
b.
RING+ service is offered in the following format. RING+ I consists of one
additional telephone number associated with a single line.
30.5.2. Regulations
a.
This service is available to individual line residence and business customers.
b.
The service is not compatible with Windstream Digital Centrex (ADC) service,
PBX trunk service, foreign exchange service, or with access lines terminating in
customer premises switching or key equipment. RING+ service may not be
compatible with all types of customer provided telephone equipment.
c.
RING+ service is provided subject to the availability of facilities.
d.
In addition to the rates shown in Section 30.5.3. a directory listing charge is
applicable. Listings for RING+ service are subject to regulations specified in
Section 32 for directory listings and will be charged for at the regular rate for
each additional number subscribed to Other listings will also be provided under
the terms and conditions described in Section 32 of this tariff.
e.
All telephone numbers associated with a line equipped with RING+ service must
originate from the same central office switching machine.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Third Revised Sheet 20
Cancels Second Revised Sheet 20
CUSTOM CALLING SERVICE (Continued)
30.5
RING+ (Continued)
30.5.2. Regulations (Continued)
f.
When establishing RING+ service, Call Forwarding service subscribers must
choose one of the following options. When Call Forwarding service is activated:
g.
1.
All telephone numbers associated with one line will be forwarded to a
single number when Call Forwarding service is activated.
2.
The main telephone number only will be forwarded when Call
Forwarding is activated. The additional RING+ service numbers will
continue to ring and may be answered at the subscriber's premises.
Secondary service order charges will apply when changing from one option to
the other subsequent to the establishment of RING+ service.
30.5.3. Rates
a.
Monthly Rate2
Residence & Business
1.
RING+
One additional telephone
number with distinctive
ringing
Residential, per line
Business, per line
2.
RING+ II
Second additional telephone
number with distinctive
1
ringing per line
Residential, per line
Business, per line
3.
$3.99
$6.99
$5.99
$5.99
RING+ III
Third additional telephone
number with distinctive
ringing per line1
Residential, per line
Business, per line
$7.99
$7.99
Note 1: Must be ordered with first additional telephone number
Note 2: Per Section 32 a directory listing charge applies in addition to these rates.
____________________________________________________________________________________
ISSUED: February 17, 2010
EFFECTIVE: March 1, 2010
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(I)
TEXAS WINDSTREAM, INC.
30.
SECTION 30
Second Revised Sheet 21
Cancels First Revised Sheet 21
CUSTOM CALLING SERVICE (Continued)
30.6
BUSINESS CALLING PACKAGES
Monthly Rates
A.
Basic Caller ID Package –
Includes Caller ID Deluxe, Call Waiting and Enhanced Call Waiting
with two of five Optional Features.
$12.99
Optional Features
Call Forwarding
Call Return
Repeat Dial
Speed Dial 8
3-Way Calling
B.
Caller ID Premium Package –
Includes Caller ID Deluxe, Call Waiting and Enhanced Call Waiting
with four of seven Optional Features.
$16.99
Optional Features
Anonymous Call Rejection
Call Forwarding
Caller ID on Call Waiting
Call Return
Repeat Dial
Speed Dial 30
3-Way Calling
C. Caller ID Ultimate Package –
Includes the Following Features:
Anonymous Call Rejection
Call Forwarding
Call Forward Busy
Call Forward No Answer
Caller ID Deluxe
Caller ID on Call Waiting
Call Return
Call Selector
3-Way Calling
D. Voice Mail Link Package –
Call Forward Busy
Call Forward Do Not Answer
Stutter Dial Tone
$20.99
Call Waiting
Enhanced Call Waiting
Preferred Call Forwarding
Repeat Dial
Selective Call Acceptance
Selective Call Rejection
Speed Dial 30
Stutter Dial Tone
$2.50
____________________________________________________________________________________
ISSUED: August 19, 2008
EFFECTIVE: September 1, 2008
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(I)
TEXAS WINDSTREAM, INC.
31.
SECTION 31
Original Sheet 1
Remote Call Forwarding (RCF)
A.
General
Remote Call Forwarding (RCF) is a service whereby a call placed from a station (the originating
station) to a customer's (the RCF customer) telephone number in one exchange (the call
forwarding location) is automatically forwarded by Telephone Company central office equipment to
another station designated by the RCF customer (the terminating station) which is located in a
different exchange.
B.
C.
Limitations
1.
RCF service is offered subject to availability of suitable facilities.
2.
RCF service is not offered when the terminating station is a coin telephone.
3.
The Company will not provide identification of the originating telephone number to the
remote call forwarding customer.
4.
Transmission characteristics may vary depending on the distance and routing necessary
to complete the remotely forwarded call.
5.
RCF is not represented as suitable for satisfactory transmission of data.
6.
Call forwarding can not be offered as a feature at the RCF terminating station.
7.
RCF is provided on the condition that the customer subscribe to sufficient RCF features
and facilities to adequately handle calls to the RCF customer without interfering with or
impairing any services offered by the Company. If, in the opinion of the Company, additional RCF features at the call forwarding location or facilities at the terminating station line
are needed, the customer will be required to subscribe to such additional RCF features
and facilities. In the event the customer refuses to subscribe to such additional RCF
features and facilities, said customer's RCF service shall be subject to termination.
8.
When the call forwarding number is to be located in a multioffice exchange, the Company
will determine the serving central office.
9.
RCF is offered as an individual service or as an additional feature with multiline hunt
Foreign Exchange Service for overflow when the Foreign Exchange Service is busy.
10.
An RCF Service number is not to be used as a terminating station number to which calls
are forwarded from another RCF Service.
11.
RCF Service provides for handling only one call at a time. An additional service feature is
required for each additional call to be handled while the first call continues.
Directory Listings
One listing in the alphabetical section of the Directory covering the exchange in which the call
forwarding central office is located is provided without additional charge.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
31.
SECTION 31
Original Sheet 2
Remote Call Forwarding (RCF) (Continued)
D.
Rates and Charges
1.
The following charges are for the RCF feature only and are in addition to applicable
charges for service and equipment with which it is used (the terminating station).
Residence and business exchange service line rates do not apply at the call forwarding
location.
Monthly
Rate*
Remote Call Forwarding
(a)
Per feature arranged
$25.00
*See F. following.
E.
Message Charges
1.
Between the RCF location and the termination station when the terminating location
is outside of the local calling scope of the originating exchange:
The RCF customer is responsible for the applicable customer dialed station-to-station
charges specified in Section 38 of this tariff or charges specified in Section 38 when an
intrastate INWATS (800 Service) number is used as the terminating station. These
charges apply to all calls answered at the terminating station, including person-to-person
and collect calls, even though such calls might not be accepted at the answering location.
F.
Service Charges as shown in Section2 7 of this tariff apply as follows:
1.
The Service Order Charge in Section 27 and the Central Office Connection Charge apply
when the RCF feature is initially installed.
2.
The Service Order Charge in Section 27 and the Central Office Connection Charge apply
for all subsequent number changes, either at the call forwarding location number or the
terminating location number.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
32.
SECTION 32
Original Sheet 1
DIRECTORY LISTINGS
32.1
General
These rates and regulations for directory listings apply only to the alphabetical section of the
directory containing the regular alphabetical list of customers and do not apply to listings or
advertising appearing in the classified section.
The alphabetical list of names of customer’s is solely for the purpose of informing calling parties of
the telephone numbers of customers and those entitled to use the customer’s service, and special
sequences or arrangement of names is not contemplated.
A listing must conform to the Telephone Company’s specifications with respect to its directories.
Listings are regularly provided in connection with all classes of exchange service except public
telephone service. A listing may be omitted from the directory upon request of a customer in
writing and under the conditions specified in Special Types of extra listings, concerning non
published listings.
The length of the contract period for extra directory listings where the listing actually appears in the
directory is the directory period, unless the main contract is canceled prior to the end of the period.
When the listing appears on information records only, the contract is for one month.
32.2
Primary Listings
When two or more main station lines or PABX trunk lines are consecutively operated, the first
number of the group is considered the primary listing. When two or more main station lines or
PABX trunk lines are not consecutively operated, a primary listing may be made for each line.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
32.
SECTION 32
Original Sheet 2
DIRECTORY LISTINGS (Continued)
32.3
Regular Extra Listings
Residence extra listings may be the same names of members of the customer’s family or of other
persons residing in the customer’s household. Household is defined in the Definitions section of
this tariff.
Ordinarily, all extra listings must be of the same address and telephone number as the primary
listing, except as provided for alternate listings. However, when in the opinion of the Telephone
Company it appears necessary as an aid to the use of the directory and provided satisfactory
service can be furnished, a listing may be permitted under the address of a PABX station or
extension station, installed on premises of the customer (except at a residence); but an address
different from that of the switchboard, or main station, using the telephone number of the primary
listing.
In connection with PABX service at hotels, motels, and apartment houses, resident extra listings at
business extra listings rates may be provided in the name of permanent guests or tenants at that
location, provided approval is obtained of the hotel, motel, or apartment house involved. However,
no separate billing will be issued for these instances.
At the option of the customer, extra listings may be obtained upon the issuance of a directory or
between issues of directories at which time they appear on information records only. Charges for
extra listings date from the time the listings are posted on information records.
32.4
Special Types of Extra Listings
Duplicate Listings - Duplicate Listings, i.e., listing of nicknames, abbreviated names, names which
are commonly spelled in more than on way and rearrangements of names are permitted when, in
the opinion of the Telephone Company, they are necessary for the proper identification of the
customer, and are not desired to secure a preferential position in the directory or for advertising
purposes.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
32.
SECTION 32
Original Sheet 3
DIRECTORY LISTINGS (Continued)
32.4
Special Types of Extra Listings (Continued)
Alternate Listings - Listing of an alternate telephone number to be called in case no answer is
received is permitted for customers to all classes of service. The alternate number may be that of a
service not under contract with the customer in connection with whose name it appears. In such a
case, the consent of the customer to the alternately listed service must be obtained before the
alternate listing is furnished.
Extra Lines of Information - Listings of office hours or other lines of information which are not
required by the Telephone Company in order to efficiently handle telephone traffic are not included
in the regular charges for service. Regular extra listing rates apply to the listing of office hours or
other information desired by the customer in connection with his listing. A phrase directing the
method of calling when a PABX operator is not on duty may be listed in the directory, at extra
charges, whenever night connections are provided.
Foreign Listings - Foreign listings are listings in the alphabetical list of an exchange other than the
exchange in which the listed service is furnished.
Non Published Service - The telephone number of a nun published service is not listed in the
telephone directory in the information records available to the general public. Incoming calls to non
published service will be completed only when the calling party places the call be telephone
number. The Telephone Company will adhere to this regulation notwithstanding any claim made
by the calling party. No liability for damages arising from publishing the telephone number of non
published service in the telephone directory or disclosing of non published telephone numbers to
any person shall attach to the Telephone Company. Where such number is published in the
telephone directory, the Telephone Company’s liability shall be limited to a refund of any monthly
charges assessed by the Telephone Company for the non published service. The subscriber
indemnifies and saves the Telephone Company harmless against any and all claims for damages
caused or claimed to have been caused directly or indirectly, by refusing to disclose a non
published telephone number upon request or by the publication of the number of a non published
service in the telephone directory or disclosing of such number to any person. A customer residing
in an E911 service district forfeits the privacy afforded by non published telephone service to the
extent that the customer’s name, telephone number, and the address associated with the
customer’s service location are furnished to the E911 service administrator, E911 public safety
answering point (PSAP) or E911 service database.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
32.
SECTION 32
Second Revised Sheet 4
Cancels First Revised Sheet 4
DIRECTORY LISTINGS (Continued)
32.5
Rates
Monthly
Rate **
Primary Listing:
Regular Exchange service
No Charge
Regular Extra Listing:
Residential Exchange
Business Exchange
Duplicate Listing
Non Published Service
Non Listed Service
Alternate Listing
Extra Line of Information
$ 2.99
$ 3.99
$ 3.99
$ .99
Regular Extra Listing Charge
Regular Extra Listing Charge
Foreign Listing, Business
$3.99
Foreign Listing, Residential
Change Telephone Number
at Customer’s request
$2.99
Foreign Listing, Business, Billed Annually
(I)
Regular Extra Listing Charge
(I)
**
Annual Rate
$18.99
** A secondary service order charge, per Section 27, will apply unless ordered with initial installation.
____________________________________________________________________________________
ISSUED: August 19, 2008
EFFECTIVE: September 1, 2008
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(T)
(C)
TEXAS WINDSTREAM, INC.
33.
SECTION 33
Original Sheet 1
MUNICIPAL FRANCHISE FEES
A.
General
Implementation of House Bill 1777, Telecommunications Franchise Law, allows all municipalities to
be compensated through the application of a franchise fee to certified telecommunications
providers for right-of-way usage.
B.
Application of Charges
1.
Residential, non-residential and point-to-point access lines provided pursuant to this tariff are
subject to a municipal franchise fee as established for the city in which the end user of the
access lines is located. Effective with the charges billed on or after March 1, 2000, the
monthly recurring municipal charge will be equal to a monthly amount developed using criteria
recommended by the local municipality with information supplied by the local certified
telecommunications provider (CTP). The fee should be assessed as a per-line-charge on the
end user bill.
2.
This franchise fee has been developed and/or allocated across rate classifications according to
local municipal guidelines.
3.
The rates associated with specific cities are identified in the Commission approved document
entitled “Updated Fee-Per-Access-Line Rates” established April 17, 2000.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
34.
SECTION 34
Original Sheet 1
ENTERPRISE SERVICE
A.
Enterprise service is available to Company subscribers with the service number published as an
Enterprise number. All Enterprise service calls are established to be handled as toll calls. By
calling an Enterprise number, the calling party is, in effect, placing a collect call to the party who has
subscribed to the Enterprise service. The toll operator handling the call will place the call on a
preauthorized collect basis.
B.
Enterprise service is offered to all Company subscribers.
C.
A monthly rate of $ 3.00 shall apply to Enterprise service when the service is established, billed,
and administered by the Company. Toll charges will be billed to the Enterprise subscriber monthly
also.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
35.
SECTION 35
Third Revised Sheet 1
Cancels Second Revised Sheet 1
DIRECTORY ASSISTANCE
35.1 LOCAL DIRECTORY ASSISTANCE
A.
General Regulations
1.
The Telephone Company furnishes Local Directory Assistance Service whereby
customers may request assistance in determining telephone numbers of customers who
are located in the same local calling area or the same Home Numbering Plan Area
(HNPA).
2.. The rates set forth below apply to calls from customers who request assistance in
determining telephone numbers of customers who are located in the same local calling
area or the same Home Numbering Plan Area (HNPA).
B.
Rates
1.
35.2
Where the customer direct dials the Local Directory Assistance number the charge for
each call (maximum of two requested telephone numbers per call) is:
Current
Rate
$1.99
NATIONAL AND REVERSE DIRECTORY ASSISTANCE
A.
General
1. National Directory Assistance is a service whereby customers may dial 1411 and request
assistance in determining listing information of subscribers who are located outside the customer’s local calling
area (exchange). .
2. Reverse Directory Assistance is a reverse search service that allows the caller to request
a customer’s name and/or address after giving the directory assistance operator a
complete telephone number. Customers may access Reverse Directory Assistance by
dialing 1411.
B.
Conditions
The following conditions and rates apply to all calls from customers who request National
Directory Assistance or Reverse Directory Assistance.
1.
The customer will be charged for each call made to National Directory Assistance or
Reverse Directory Assistance. Customers may receive one listing per call. The National
and/or Reverse Directory Assistance rate applies per call, whether or not a number, name,
or address is provided; this includes requests for numbers, names, or address that are
non-published or unlisted.
There are no billing exemptions or allowances for National Directory Assistance or
Reverse Directory Assistance service requests.
Charges for National Directory Assistance or Reverse Directory Assistance service are not
applicable to calls placed from hospitals, or to calls placed by customers who certify they
are unable to use a directory because of visual or physical handicap.
National Directory Assistance and Reverse Directory Assistance services will not be
available from Hotel/Motel and Pay Telephones.
2.
3.
4.
C.
Rates
1.
National Directory Assistance
Per Request
$1.99
2.
Reverse Directory Assistance
$1.99
____________________________________________________________________________________
ISSUED: June 25, 2009
EFFECTIVE: July 15, 2009
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(I)
TEXAS WINDSTREAM, INC.
SECTION 35
Original Sheet 2
35. DIRECTORY ASSISTANCE, Continued
35.3
(N)
DIRECTORY ASSISTANCE CALL COMPLETION
A.
B.
General
1.
Directory Assistance Call Completion (DACC) provides an incoming Directory Assistance
customer requesting any number, a mechanized announcement offering call completion to the
listed number requested. The call is completed on a sent-paid basis (paid for by the calling
station). A charge is incurred only for answered calls.
2.
The mechanized announcement will instruct the caller that for an additional charge, the
call will automatically be completed by depressing a specific digit on the touch dial key
pad. All completed calls will be charged the Directory Assistance Call Completion charge.
Conditions
1.
Directory Assistance Call Completion will only be furnished where facilities and operating
conditions permit.
2.
This offering provides call completion on a local and national basis.
3.
The Telephone Company assumes no responsibility or liability for any errors in the
information furnished. The caller shall indemnify the Telephone Company and hold it free
and harmless of and from any and all claims, demands or damages that shall arise from
the use of the service.
4.
This service is furnished solely for the calling purposes of the caller.
5.
Provisions concerning limitation of liability and allowance for interruption of service are as set
forth above and in the General Regulations of this Tariff.
6.
When a customer elects to have a call automatically completed to the number for which the
Directory Assistance Listing was requested (Directory Assistance Call Completion), the charge
in this tariff shall apply, per call. The Directory Assistance Call Completion charge is in
addition to any applicable Directory Assistance and/or local usage charges.
7.
Calls will be completed on a sent paid basis.
8.
Person, collect, conference, calling card, third number or any other calls requiring
operator handling, are not included.
9.
Directory Assistance Call Completion is not subject to optional calling plan discounts.
10. Directory Assistance Call Completion will not be provided to the following services:
800 Service,
976 Service,
900 Service,
Customer Owned Pay Telephone Service (COPTS),
Feature Group A Service, or
Public and Semi-Public Telephone Services
11. Charges for Directory Assistance Call Completion are not applicable to calls placed by those
customers whose physical or visual handicaps prevent them from using the telephone
directory, provided that those customers have forwarded documentation to the Company
attesting to a qualifying impairment.
____________________________________________________________________________________
ISSUED: March 14, 2008
EFFECTIVE: March 26, 2008
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(N)
TEXAS WINDSTREAM, INC.
SECTION 35
Original Sheet 3
35. DIRECTORY ASSISTANCE, Continued
35.3
(N)
DIRECTORY ASSISTANCE CALL COMPLETION, Continued
C.
Rates
Directory Assistance Call Completion
Each Call Completed
Charge per Call
$0.99
____________________________________________________________________________________
ISSUED: March 14, 2008
EFFECTIVE: March 26, 2008
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(N)
TEXAS WINDSTREAM, INC.
SECTION 36
Second Revised Sheet 1
Cancels First Revised Sheet 1
36.
PAPER BILL CHARGE
36.1
(N)
GENERAL
When a business customer chooses to continue to receive a monthly paper bill from Windstream,
that business customer is subject to a monthly Paper Bill Charge. In lieu of this charge, the
business customer may elect to receive his monthly bill via Windstream’s electronic billing system.
There is no recurring charge for choosing to receive electronic monthly bills or for changing from
paper to electronic bills. A business customer may request an exemption from the Paper Bill
Charge for good cause shown, to be granted in Windstream’s reasonable discretion.
36.2
Rates
Monthly
Charge
Paper Bill Charge - per bill
$2.99
____________________________________________________________________________________
ISSUED: July 15, 2011
EFFECTIVE: September 1, 2011
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(N)
TEXAS WINDSTREAM, INC.
37.
SECTION 37
Original Sheet 1
FOREIGN EXCHANGE SERVICE
37.1
General
Foreign Exchange Service is the service of one exchange furnished to a customer located in the
serving area of another exchange. The exchange from which the service is furnished is the foreign
exchange. The exchange normally serving the area in which the customer is located is the local
exchange. The Telephone Company may furnish foreign exchange service, subject to the
regulations listed below, provided facilities are available, service conditions will permit and
satisfactory arrangements can be made with a connecting company when such company is
involved in furnishing a portion of the service.
37.2
Rates.
The monthly rate for the exchange service portion of each foreign exchange service, whether
furnished from an exchange of this Telephone Company or a connecting company, is the regular
monthly rate for individual line foreign exchange main station service or access trunk line
applicable within the base rate area of the serving foreign exchange, plus interexchange charges
set out in the Private Line Service Tariff, filed by Southwestern Bell.
The furnishing of foreign exchange service contemplates the service being furnished on a two-wire
basis. In those cases requiring utilization of four-wire or equivalent in order to provide satisfactory
service, the mileage charges will be computed based on two circuits. The mileage charge
applicable will be extension mileage charges as provided in the Exchange Tariff for the additional
local channel from the Central Office to the customer location.
In addition to the above, a Local monthly termination charge of $ 7.50 shall apply. A non recurring
charge of $ 20.00 shall also apply on the installation of the Foreign Exchange Service.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
SECTION 38
Original Sheet 1
38. INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.1.
Application of Tariff
A.
This section of this tariff contains regulations, rates and charges applicable to Long
Distance Message Telecommunications Service furnished or made available by TEXAS
WINDSTREAM, INC. (herein referred to as Texas Windstream or “the company”).
Regulations, rates and charges specified in other parts of this Tariff apply to LDMTS as
applicable. LDMTS, as defined in this section of this tariff, is provided over service
components located wholly within or partly within the State of Texas, between two or more
service points within Local Access and Transport Areas (LATAs) in the State of Texas,
where the respective rate centers of such service points are also located in said State,
and to mobile telephone service under the provisions as set forth in this tariff.
B.
The rates and services provided in this tariff are regulated and approved by the Public
Utility Commission of Texas (Commission) in compliance with the Public Utility Regulatory
Act and the rules adopted by the Commission. Any change in rates or regulations
authorized by the legally constituted authorities acts as a modification of all contracts to
that extent without further notice.
C. Whenever reference is made in this tariff to other intrastate Texas tariffs of Texas
Windstream, the reference is to the tariffs in force as of the effective date of this tariff, and
to amendments thereto and successive issues thereof.
38.1.2.
Regulations
A.
B.
Scope
(1)
Long Distance Message Telecommunications Service (LDMTS) is that of furnishing
facilities for telecommunications between service points in different local service
areas in accordance with the regulations and system of charges specified in this
tariff. The message charges specified in this tariff are in payment for all service
furnished between the calling and called service points.
(2)
The charges specified in this tariff do not contemplate work being performed by
Texas Windstream employees involved at a time when overtime wages apply, due
to the request of the customer, nor do they contemplate work once begun being
interrupted by the customer. If the customer requests that overtime labor be
performed or interrupts work once begun, an additional charge, based on the
additional costs involved applies.
(3)
Texas Windstream does not undertake to transmit messages but furnishes the use
of its facilities to its customers for communications.
Availability of Service
(1)
In case a shortage of facilities exists at any time either for temporary or
protracted periods, the establishment of LDMTS shall take precedence over all
others.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
SECTION 38
Original Sheet 2
38. INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.2.
Regulations (Cont’d)
B.
Availability of Service (Cont’d)
(2)
At the option of Texas Windstream, Billed Number Screening will be furnished to
control instances of fraud associated with Billed to Third Party, station-to station or
person-to-person collect services or in response to a customer request.
C. Limitations on Duration of Connections
(1)
Texas Windstream reserves the right to limit the duration of connections when
necessary because of a shortage of facilities caused by emergency conditions.
D. Use of Service
(1)
E.
The service is provided for use by the customer and may be used by others, when
so authorized by the customer, providing that all such usage shall be subject to the
provisions of this tariff.
Abuse and Fraudulent Use
(1)
The service is furnished subject to the condition that there will be no abuse or
fraudulent use of the service. Abuse or fraudulent use of service includes but is not
limited to:
(a)
The use of service or facilities of Texas Windstream to transmit a message
or to locate a person or otherwise to give or obtain information without
payment of the charge applicable for service;
(b)
The obtaining, or attempting to obtain, or assisting another to obtain or to
attempt to obtain LDMTS, by rearranging, tampering with, or making
connection with any facilities of Texas Windstream, or by any trick, scheme,
false representation, or false credit device, or by or through any other
fraudulent means or device whatsoever, with intent to avoid the payment, in
whole or in part, of the regular charge for such service;
(c)
The use of service or facilities of Texas Windstream or otherwise, if in a
manner reasonably abuse, torment, or harass another;
(d)
The use of profane or obscene language;
(e)
The use of the service in such a manner for a call or calls anonymous to be
expected to frighten, as to interfere unreasonably with the use of the service
by one or more other customers.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 3
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.2.
Regulations (Cont’d)
F.
Obligation of the Customer
(1)
The calling party shall establish his identity in the course of any communication
as often as may be necessary. The calling party shall be solely responsible for
establishing the identity of the person called service point or persons with whom
connection is made at the service points.
G. Termination of Service for Cause
(1)
H.
Advance Payments
(1)
I.
When special construction for individual customers is necessary, special
construction charges may apply as set forth in Section 11 of this tariff.
Time and Charges
(1)
K.
Applicants for LDMTS, whose financial responsibility is not a matter of general
knowledge or who are not connected in a substantial way with a firm, corporation
or other concern of established credit, may be required to make advance
payments of at least one month’s estimated charges.
Application of Construction Charges
(1)
J.
Service may be discontinued for nonpayment of any sum due Texas
Windstream, or for a violation of any of the conditions governing the furnishing of
service. The due date of the bill shall not be less than 16 days after issuance. If
the bill is not paid by the due date, Texas Windstream may discontinue service
after 10 days written notice to the customer in accordance with 26.28(a) of the
Commission’s Substantive Rules.
Time and charges on long distance messages may be quoted upon request from
the customer. Name association with time and charge details will be provided
where facilities permit. Texas Windstream reserves the right to determine the
facility used where there are multiple facilities.
Connections of Terminal Equipment and Communications Systems
(1)
Terminal equipment and communications systems may be connected at the
customer’s premises to LDMTS furnished by Texas Windstream where such
connections are made in accordance with the provisions of Section 3 of this tariff.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 4
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.3. Definitions
Accessories - Devices which are mechanically attached to, or used with, the facilities
furnished by Texas Windstream and which are independent of, and not electrically,
acoustically or inductively connected to, the conductors in the communications path of the
telecommunications system.
Authorized Protective Connection Module - A protective unit designed by Texas
Windstream and manufactured under the control of Texas Windstream quality assurance
procedures, which unit is to be incorporated in a conforming answering device.
Bill to Third Party - A billing arrangement by which a message may be charged to an
authorized service point as determined by Texas Windstream other than the service point
originating the call or the service point where the call is terminated.
Billed Number Screening - The term "Billed Number Screening" denotes an arrangement
whereby at time of call origination, Bill to Third Party station-to-station or person-to-person
collect calls are screened for customer preauthorized or Texas Windstream-directed nonacceptance.
Call Forwarding - A feature whereby a call placed to a telephone number in one exchange
is automatically forwarded via the long distance message telecommunications network to
a customer designated telephone number in another exchange. Provision of Call
Forwarding is subject to the availability of service components.
Calling Card - A billing arrangement by which a message may be charged to an
authorized calling card number.
Collect Call - A billing arrangement by which the charge for a call may be reversed
provided the charge is accepted at the called service point.
Communications Systems - Channels and other facilities which are capable, when not
connected to the telecommunications network, of two-way communications between
customer premises equipment and/or Texas Windstream service points.
Composite Data Service - The switching equipment provided by the use of
telecommunications switching for others.
Composite Data Service Vendor - A customer that has been certified by the proper state
or municipal regulatory body and/or the Federal Communications Commission combined
use of terminal and data a Composite Data Service Vendor with services of Texas
Windstream to perform data, as amended, to acquire and operate facilities to perform data
switching for others. A customer shall be classified as a Composite Data Service Vendor
only with respect to use of those exchange services which are utilized for the provision of
composite data service.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 5
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.3. Definitions
Connecting Arrangement - The equipment provided by Texas Windstream to accomplish
the direct electrical connection of customer premises equipment with the facilities of Texas
Windstream.
Data Access Arrangement - A protective connection arrangement for use with network
control signaling units, or in lieu of the connection arrangement, an arrangement to identify
a serving office line and protective service components and procedures to determine
compliance with criteria set forth in Section 3 of the Local Exchange Tariff.
Data Switching - When used in connection with composite data service, denotes the
controlling wherein the switching of data (nonvoice) messages-by the interchange, and
routing of data messages via communications facilities, information content of the
message remains unaltered.
Direct Electrical Connection - A physical connection of the electrical conductors in the
communications path.
Exchange Access Arrangement (EAA) - A telephone facility which permits access to and
from the customer’s premises and the telephone exchange network point. A telephone
exchange network point is also known as a serving office.
Initial and Additional Period - The initial period denotes the interval of time allowed at the
rate specified for connection between given points. The additional period denotes the unit
of time used for measuring and charging for time in excess of the initial period.
IntraLATA - LDMTS where service point locations are all within the same LATA .
Local Access and Transport Area (LATA) - Denotes a geographic area established for the
administration of telecommunications service. It encompasses designated local operating
Texas Windstream exchanges which are grouped to serve common social, economic and
miscellaneous purposes.
Network Control Signaling - The transmission of signals used in the telecommunications
system which perform functions such as supervision (control, status and charging signals)
, address signaling (e.g., dialing), calling and called number identification, audible tone
signals (call progress signals indication reorder or busy conditions, alerting, coin
denominations, coin collect and coin return tones) to control the operation of switching
machines in the telecommunications system.
Network Control Signaling Unit - The terminal equipment furnished for the provision of
network control signaling.
Network Interface - That point of connection at the customer’s premises where premises
services are connected to the telecommunications network. The network interface is a
standard registration jack or its equivalent. (See Demarcation Point)
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 6
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.3. Definitions
Patron - When used in connection with composite data service, denotes a subscriber to
the data switching services of a Composite Data Service Vendor.
Person-to-Person - A service where the person originating the call specifies to the Texas
Windstream operator a particular person to be reached, a particular mobile service point
to be reached through a Mobile Telephone Service attendant, or a particular station,
department or office to be reached through a PBX attendant.
- When, after the service point, mobile radio system, or PBX called has been reached
and while the connection remains established, the person originating the call requests
or agrees to talk to any person other than the person specified, or to any other person
or mobile service point, or to any other station, department or office reached through
a PBX attendant, the classification of the call remains person-to- person.
- When the person originating the call wishes arrangements made in advance with a
particular party or service point for the establishment of a connection at a specified
time (appointment call) the call is classified as person-to-person.
- Texas Windstream does not undertake, in connection with person-to-person service,
to bring to a service point a called person who cannot be reached at a service point
connected to the telecommunications network.
Service Point - Denotes the demarcation point on the customer’s premises where
channels provided by or furnished to the customer are terminated for connection to
customer premises equipment.
Service Station Line - Texas Windstream facilities provided by the customer in isolated
and sparsely developed areas where it is not practicable for Texas Windstream to make
such facilities available.
Station - The network control signaling unit, DATAPHONE data set or other equipment at
the customer’s premises which enables the customer to establish the communications
connection to effect communications through such connections; also denotes a
termination of an individual exchange line or PBX trunk provided in accordance with the
provisions of this tariff, in Texas Windstream switching equipment located in an exchange
foreign to the exchange in which the customer is located.
Station-to-Station - A service where the person originating the call, dials the telephone
number desired or gives to the Texas Windstream operator the telephone number of the
desired service point, Mobile Telephone Service, PBX or PBX station which is reached
directly rather than through a PBX attendant, or gives only the name and address under
which the number of the desired service point, Mobile Telephone Service, or PBX is listed,
and does not specify a particular person to be reached, nor a particular mobile station to
be reached, nor a particular station, department or office to be reached through a PBX
attendant.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 7
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.3. Definitions
Three classes of station-to-station services are offered as follows:
"Dial Station-to-Station” is that station-to-station service where the person originating the
call, from other than a public or semi-public coin telephone dials the telephone number
desired and the call is completed without the assistance of a Texas Windstream operator
and the message is not billed to a number other than the originating number. Dial Stationto-Station service also includes: (1) when an operator records the originating telephone
number where no automatic recording equipment is available; (2) when an operator
reaches the called telephone number where facilities are not available for dial completion;
(3) when an operator places a call for a calling party who identifies himself as being
handicapped and unable to dial the call because of his handicap; and (4) when an
operator re-establishes a call which has been interrupted after the called number has
been reached.
"Dial Calling Card Station-to-Station" is that station-to-station service where the person
originating the call, including from a public or semi-public coin telephone dials zero, then
the telephone number desired and the message is completed without the assistance of a
Texas Windstream operator and is billed, where automatic billing equipment is available,
to a Texas Windstream calling Station-to-Station card. Dial Calling Card service also
includes: (1) when an operator records the Texas Windstream calling card where no
automatic recording equipment is available; (2) when an operator records the authorized
calling card where facilities are not available for dial completion; (3) when a Texas
Windstream operator places a calling card call for a calling party who identifies himself as
being handicapped and unable to dial the call because of his handicap; and (4) when a
Texas Windstream operator re-establishes a dial calling card call which has been
interrupted after the called number has been reached. This class of service involves no
other operator services except those necessary to complete the above described calls.
"Operator Station-to-Station" is that station-to-station service other than Dial Station-toStation and Dial Calling Card Station-to-Station. Operator Station-to-Station includes
station-to-station service originating at a public or semi-public telephone, except for those
public or semi-public telephone calls that are Dial Calling Card Station-to-Station as
described above.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 8
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.4. Method of Applying Rates
TEXAS WINDSTREAM, INC., LDMTS rates between points (cities, towns or localities) are
based on the air line distance between rate centers. Texas Windstream basic LDMTS
messages are distance sensitive. The same LDMTS rate per minute applies to all
customers, all times of day, all days of the week, unless is entitled to Hearing Impaired
discounts.
38.1.5. Determination of Air Line Mileage
In certain cases (i.e. community of interest determination, future calling plan applications
based on mileage, etc.) the calculation of airline mileage is required and will be calculated
as follows. In general, each exchange is designated as a rate center; certain small towns
or localities are adjacent rate centers with which they are closely associated for
communication purposes or by community of interest.
For the purpose of determining air line mileages, vertical and horizontal grid lines have
been established across the United States and Canada. The spacing between adjacent
vertical grid lines and between horizontal grid lines represents a distance of one
coordinate unit. This unit is the square root of 0.1, expressed in statute miles. A vertical
(V) and a horizontal (H) coordinate is computed for each rata center from its latitude and
longitude location by use of appropriate map projection equations. A pair of V-H
coordinates locates a rate center, for determining air line mileages, at a particular
intersection of an established vertical grid line with an established horizontal grid line. The
distance between any two rate centers is the air line mileage computed as explained in 5,
following, with fractional miles being considered full miles.
A.
To determine the rate distance between any two rate centers for rating LDMTS
messages, proceed as follows:
(1)
Obtain the ”V” and “H” coordinates for each rate center.
(2)
Obtain the difference between the “V” coordinates of the two rate
centers. Obtain the difference between the "H" coordinates.
Note:
The difference is always obtained by subtracting the smaller coordinate
from the larger coordinate.
(3)
Divide each of the differences obtained in (2) by three, rounding each
quotient to the nearer integer.
(4)
Square these two integers, and add the two squares.
If the sum of the squares is greater than 1777, divide the integer obtained in (3) by three
and repeat step (3) Repeat this process until the sum of the squares obtained in (4), is
less than 1778.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 9
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.5. Determination of Air Line Mileage (Cont’d)
(5)
The number of successive divisions by three in steps (3) and (4) determines the
value of “N”. Multiply the final sum of the two squares obtained in step (4) by the
multiplier specified in the following table for this value of “N” preceding:
N.
1
2
3
4
5
6
(6)
Multiplier
0.9
8.1
72.9
656.1
5904.1
53144.1
Minimum Rate Mileage
--41
121
361
1081
3241
Obtain square root of product in (5) and, with any resulting fraction, round up to
next higher integer. This is the message rate mileage except that when the
mileage so obtained is less than the minimum rate mileage shown in e.
preceding, the minimum rate mileage corresponding to the “N” value is
applicable.
Example: The message rate distance is required between Rosser, Texas and
Hamshire, Texas.
V
H
(a)
Rosser
8477
3950
Hamshire
8836
3361
(b)
Difference
359
589
(c)
(d)
Dividing each difference by three and rounding to nearer
integer = 120 and 196.
Squaring integers
And adding
120
196
Sum of squared integers
x
120
=
14,400
x
196
=
38,416
52,816
Sum of squared integers is greater than 1777, so divide the integers in
(c) by three and repeat (d).
(e)
(f)
Dividing integers in (c) by three and rounding = 40 and
65.
Squaring integers
40 x
40 =
1,600
and adding
65 x
65 =
4,225
Sum of squared .
5,825
Sum of squared integers is greater than 1777, so divide the integers in
(e) by three and repeat (f).
(g)
Dividing integers in (e) by three and rounding = 13 and 22.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 10
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.5. Determination of Air Line Mileage (Cont’d)
(h)
Squaring integers
and adding,
Sum of squared integers
.
13
x
13
=
169
22
x
22
=
484
653
This sum of squared integers is less than 1778 and was obtained after
three successive divisions by three, therefore “N” = 3.
(i)
Multiply final sum of squared integers by factor 72.9
(corresponding to “N” = 3), 653 x 72.9 = 47,603.7.
(j)
Square root of 47,603.7= 218 and a fraction, which is rounded
up to 219 miles (fractional miles being considered full miles).
The 219 miles is larger than the minimum of 121 rate miles
applicable when “N” = 3, so the message rate mileage is 219
miles.
38.1.6. Long Distance Service
A.
B.
C.
Two-Point Service
(1)
Service is offered on a Dial Station-to-Station, Dial Calling Card Stationto Station, Operator Station-to-Station or on Person-to-Person basis.
(2)
The time (at the calling service point) at which connection is established
governs.
Reversal of Charges (Collect Calls)
(1)
Charges for Operator Station-to-Station and Person-to-Person
telephone messages may, upon request, be reversed, that is, charged
against the called telephone, provided the charges are acceptable at the
called telephone.
(2)
The regularly established Operator Station-to-Station and Person-to
Person rates apply.
Usage - All Classes of Service
(1)
The per minute rates indicated in the rate table in 6.E.2. following, are
for each minute or any fraction there of. Any fraction of a minute used is
considered a whole minute.
(2)
When the application of a rate or discount results in a fractional charge,
the amount will be rounded to the nearest cent.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 11
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.6. Long Distance Service (Cont’d)
D.
Timing of Messages
(1)
On Dial Station-to-Station, Dial Calling Card Station-to-Station or Operator
Station-to-Station calls, chargeable time begins when connection is
established between the calling and the called service points, mobile telephone
system or private exchange system.
(2)
On Person-to-Person calls, chargeable time begins when connection is
established between the calling person and the particular person or service
point specified or an agreed upon alternate.
(3)
Chargeable time ends when the connection is terminated at any point.
(4)
Chargeable time ends when the calling service point "hangs up" thereby
releasing the network connection. If the called service point "hangs up" but the
calling service point does not, chargeable time ends when the network
connection is released either by automatic timing equipment in the telephone
network or by the Texas Windstream operator.
(5)
Chargeable time does not include time lost because of faults or defects in
service.
E.
Rates
(1)
The following rates apply to intrastate intraLATA business between service
points within the designated LATAs in the State of Texas:
(2)
Dial Station-To-Station, Dial Calling Card Station-To-Station, Operator StationTo-Station and Operator Person-To-Person rates are determined from the
following schedule:
Rate
Mileage
1-17
18-22
23-28
29-34
35-41
42-51
52-66
67-81
82-105
over 105
(3)
Day
Initial
Addt’l
.1000
.0800
.1500
.1200
.2000
.1800
.2000
.2000
.2000
.2000
.2000
.2000
.2000
.2000
.2000
.2000
.2000
.2000
.2000
.2000
Evening
Initial
Addt’l
.0750
.0600
.1130
.0900
.1580
.1350
.1880
.1800
.2000
.2000
.2000 .2000
.2000 .2000
.2000 .2000
.2000 .2000
.2000 .2000
Night
Initial
Addt’l
.0600
.0480
.0900
.0720
.1260
.1080
.1500
.1440
.1860
.1860
.2000
.2000
.2000
.2000
.2000
.2000
.2000
.2000
.2000
.2000
Discounts apply to total minutes of use for all messages. Discounts do not
apply to the service charges following.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 12
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.6. Long Distance Service (Cont’d)
F.
Service Charges
(1)
The service charges, as described below, are in addition to the rates, listed
above, when the call is placed in the manner described below.
(2)
The rates in (2), (3) and (4), following, will apply on Dial Credit Card Station-toStation, operator Station-to-Station and Person-to-Person service in addition to
the rates as specified in 6.E.2., preceding. Discounts do not apply to service
charges.
(3)
In compliance with the Federal Communication Commission’s order in Docket
No. 90-571, released August 25, 1995, long distance Telecommunications
Relay Service (TRS) calls made from payphones and charged to a Telephone
Company Calling Card will be provided at rates which do not exceed those that
would apply to a similar non-TR call made using coin sent-paid service.
(4)
Dial Calling Card Station-to-Station - For LEC recorded messages charged to
a calling card and involving no other operator services, a charge of $0.40 per
call applies where automatic recording equipment is available and the person
originating the call dials zero, then the telephone number desired, and the call
is billed to a LEC calling card. Where no automatic recording equipment exists,
this rate will also apply for a LEC calling card call.
(5)
Operator Station-to-Station - For Station-to-Station calls, a charge of $1.15 per
call applies.
(6)
Person-to-Person - For person-to-person calls, a charge of $2.80 per call
applies.
(7)
Line Status Verification - For calls where an operator, upon request,
determines the condition of an access line that a customer requests to be
checked. The status of the access line is verified to the customer at a charge
of $1.35 per request.
(8)
Busy Interrupt - For calls where an operator, upon request, interrupts a
conversation in progress to ascertain willingness to establish conversation with
an alternate party, a charge of $2.20 per request applies.
(9)
Charges for Line Status Verification and/or Busy Interrupt are not applicable
where a Texas Windstream-provided operator is requested to verify or interrupt
intraLATA interexchange calls to or from authorized emergency agencies (i.e.,
police, fire and ambulance). Agencies that are not obvious emergency
agencies may apply to Texas Windstream for exemption so that these charges
will not be applied.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Second Revised Sheet 13
Cancels First Revised Sheet 13
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.6. Long Distance Service (Cont’d)
G. Toll Directory Assistance
(1)
Where the customer direct dials the Directory Assistance number, the
charge is assessed according to the following procedure.
(2)
There are no billing exemptions or allowances for Toll Directory
Assistance service requests.
(3)
(4)
(5)
Where the customer direct dials the Directory Assistance number, the charge
for each call (maximum of two requests per call) is $1.99 for each.
Where the customer places a call to the Directory Assistance attendant via an
operator or has Directory Assistance charges billed to a telephone credit card,
or a telephone number other than the originating number, the charge for each
call (maximum of two requests per call) is $1.99. If dial facilities are not
available, calls placed to Directory Assistance via an operator shall be
considered as customer dialed.
(6)
(7)
(8)
Charges for Directory Assistance Service are not applicable to calls placed
from public and semi-public telephone service, for hospitals, or from customerowned pay telephone.
____________________________________________________________________________________
ISSUED: June 25, 2009
EFFECTIVE: July 15, 2009
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(I)
(I)
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 14
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.6. Long Distance Service (Cont’d)
G. Toll Directory Assistance (Cont’d)
(9)
Customers whose physical or visual handicaps prevent them from using the
telephone directory are also excluded from charging; credit cards will be issued
for convenient use at other locations, upon presentation of a certificate signed
by any physician or issued by any agency recognized by the state as having
the authority to certify such handicaps.
(10)
The Directory Assistance allowances specified in this tariff are a part of and
are not in addition to any Directory Assistance allowances specified in other
parts of this tariff.
H. Charges Paid for by Coin Deposits in a Public or Semi-Public Coin Telephone
(1)
I.
The charges for a message paid for by coin deposit in a public or semi-public
coin telephone is the sum, rounded to the nearer multiple of $0.05, of the
appropriate service charge, initial period rate and additional period rate plus
applicable taxes.
Discounted Rates Applicable to Messages Placed by Certified Hearing and/or Speech
Disabled Residence customers.
(1)
Disabled person who have been certified to Texas Windstream as having a
hearing or speech impairment which necessitates that they communicate via a
telecommunications device teletypewriter or similar keyboard (e.g.,
communications equipment) will receive, upon written application to Texas
Windstream, a reduction on intrastate intraLATA Dial Station-to-Station calls
placed from the premises of the certified residence account where the
telecommunication device is located.
(2)
Directly dialed calls that comply with this section 45.1.6.I. of this tariff will
receive a 50 % discount on the rates listed in 45.1.6.E.(2).
(3)
Certification of the hearing and/or speech disability rewires the completion of
an application form certified by a physician, otolaryngologist, audiologist,
licensed speech-language pathologist or an authorized agency representing
hearing and speech disabled individuals.
(4)
The Texas Windstream Business Office, upon request, will provide a
certification form for use by the applicant.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
First Revised Sheet 15
Cancels Original Sheet 15
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.6. Long Distance Service (Cont’d)
J.
Distance Learning
(1) Upon submission of an affidavit that complies with the requirements of Public
Utility Commission of Texas Substantive Rule 26.141, 16 TAC 23.93, an
educational institution (as defined in Texas Education Code, Sections 11.32,
11.33 and 61.003), or a library (as defined in section 441.122 of the Government
Code) or a library operated by an institution of higher education or school district
may obtain a 25% discount on the tariff rate for any tariffed service, except
customer specific contracts, that is used predominately for distance learning
purposes. Services qualifying under the provisions of Substantive Rule 26.141
will receive the 25% discount on each tariffed rate.
K.
Educational Percentage Discount Rate (E-Rate)
(1) The percentage discount rates available pursuant to 47 Code of Federal
Regulations part 54, subpart F to eligible schools, libraries, and consortia as
defined by 47 Code of Federal Regulations part 54 subpart F shall apply to the
tariffed rates contained herein. Schools, libraries and consortia eligible for ERates pursuant to 47 Code of Federal Regulations part 54, subpart F shall
comply with the provisions of 47 Code of Federal Regulations part 54, subpart F
in order to receive the intrastate E-Rates.
L.
Holiday Rates
On the dates listed below, the rates applicable on all classes of two-point LDMTS
between intraLATA service points within the State of Texas is the evening rate,
unless a lower rate would normally apply.
Christmas Day
New Year’s Day
Independence Day
Labor Day
Thanksgiving Day
M. Billed Number Screening
(T)
Billed Number Screening is a service which, through operator screening, prevents
third number and collect calls from being billed to a telephone line. Billed Number
Screening is available to all classes of residence and business services which utilize
the public switched network for long distance calling.
Operator screening of collect, third number, and international collect calls cannot be
guaranteed; therefore, charges for any such calls will be the responsibility of the
customer.
The following monthly rates are applicable for Billed Number Screening, plus the
service order charge, if applicable, as specified in Section 27 of this Tariff.
Monthly Rate
$1.99
____________________________________________________________________________________
ISSUED: June 20, 2007
EFFECTIVE: July 1, 2007
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(I)(T)
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 16
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.7. Optional Calling Plan)
A.
General
(1)
This service is furnished under the guidelines contained in the General
Regulations portion of this tariff. In addition, the following regulations
apply.
(2)
Optional Calling Plan is an optional offering of Long Distance Message
Telecommunications Service to residential and business local exchange
customers whereby subscribing customers receive a discount on
qualified long distance usage.
(3)
Qualified usage for this plan will be all intrastate intraLATA customer
dialed station-to-station, sent-paid, non-coin minutes of use.
(4)
Optional Calling Plan is available to residence and business customers
located in the State of Texas.
(5)
Optional Calling Plan is not offered in connection with Foreign
Exchange, Foreign Serving Office, Customer Owned Pay Telephone,
Public or Semi-Public Telephone Service.
(6)
This service is offered to Hotel/Motel customers, interexchange carriers
and reseller customers for administrative trunks only.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 17
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.7. Optional Calling Plan (Cont’d)
A.
B.
C.
General (Cont’d)
(7)
Optional Calling Plan service shall not be used for any purpose for
which a payment or other compensation shall be received by either the
customer or user, or in the collection, transmission, or delivery of any
communications for others.
(8)
Only one option of this plan may apply to any single account.
(9)
The minimum service period of subscription to a particular plan is 30
days per plan.
Business Optional Calling Plan - Business customers in the State of Texas will
have the option of subscribing to one of three intraLATA long distance discount
plans. The Business Optional Calling Plan discounts will apply to qualified usage
placed during all time periods, as follows:
(1)
Option (A) - Business: The basic monthly rate for this service will be
$3.00 per month. For the $3.00 monthly rate the business customer
who selects this option will receive a 10% discount on qualified usage.
(2)
Option (B) - Business: The basic monthly rate for this service will be
$8.00 per month. For the $8.00 monthly rate the business customer
who selects this option will receive a 15% discount on qualified usage.
(3)
Option (C) - Business: The basic monthly rate for this service will be
$20.00 per month. For the $20.00 monthly rate the business customer
who selects this option will receive a 20% discount on qualified usage.
(4)
Option (D) - Business: The basic monthly rate for this service will $9.60
per month. For the $9.60 monthly rate the business customer who
selects this option will receive one hour of qualified usage. Additional
hours of qualified usage under this plan will be $9.00 per hour prorated
on a per-minute basis.
Residence Optional Calling Plan - Residential customers in the State of Texas
will have the option of subscribing to one of three intraLATA long distance plans.
(1)
Option (A) - Residence: The basic monthly rate for this service will be
$3.00 per month. For the $3.00 monthly rate the residential customer
who selects this option will receive a 15% discount on qualified usage.
The residential Optional Calling Plan discount will apply to qualified
usage placed during all time periods.
(2)
Option (B) - Residence: The basic monthly rate for this service will be
$9.60 per month. For the $9.60 monthly rate the residential customer
who select this option will receive one hour of qualified usage.
Additional hours of qualified usage under this plan will be $9.00 per hour
prorated on a per-minute basis. The residential Optional Calling Plan
discount will apply to qualified usage placed during all time periods.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 18
INTEREXCHANGE SERVICE
38.1
Long Distance Message Telecommunications
38.1.7. Optional Calling Plan (Cont’d)
C.
(Continued)
(3)
D.
E.
1
Option (C) – Residence: This is a $0.07 per minute flat rate LATA-wide
calling service with no monthly fee. This service is not currently
available in the exchanges of Anahuac, Double Bayou, Hamshire,
Hankamer, Higginbotham, Plains, Smith Point, Wallisville, and Winnie.
Application of Rates and Discounts
(1)
After a subscriber’s monthly intraLATA long distance bill is determined,
including applicable time of day discounts, an additional percent
discount will be applied to the total qualified portion of the bill, as
defined previously. When application of the discount results in a
fractional charge, the amount will be rounded to the nearest cent
(2)
The Residence Option B rates are quoted in terms of a monthly rate per
account and an additional hourly rate which will be charged by the
minute for usage exceeding one hour.
(3)
Discounts apply to usage accumulated from all lines on a customer’s
account per class of service, per location.
Rates and Discounts - A summarization of Optional Calling Plans follow:
(1)
Business Rates (Applicable All Times Of Day)1
Option (A) $3.00/month - (10% discount)
Option (B) $8.00/month - (15% discount)
Option (C) $20.00/month - (20% discount)
(2)
Residence Rates (Applicable All Times of Day)1
Option (A) $3.00/month - (15% discount)
Option (B) $10.80/month - One hour of usage with each additional hour
rated at $10.00 per hour charged on a per minute of use basis)
Monthly recurring rates apply on a per customer basis.
__________________________________________________________________________________
_
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 19
INTEREXCHANGE SERVICE (Continued)
38.2
Private Line
Unless otherwise provided for in the Tariffs filed by TEXAS WINDSTREAM, INC., TEXAS
WINDSTREAM, INC. concurs in the standard Intrastate IntraLATA Private Line Services Tariff
rates which Southwestern Bell Telephone Company has on file with the Public Utility Commission
of Texas. This concurrence includes the rules and regulations governing each service, as well as
the rates, including all amendments, revisions or successive issues of such tariffs. TEXAS
WINDSTREAM, INC. makes itself a party to such rates, charges, rules and regulations until this
concurrence is revoked or canceled. Subject to the jurisdiction of the Public Utility Commission of
Texas, TEXAS WINDSTREAM, INC. expressly reserves the right to cancel this statement of
concurrence when it appears that such cancellation is appropriate.
38.3
Wide Area Telecommunications Service (WATS)
Unless otherwise provided for in the Tariffs filed by TEXAS WINDSTREAM, INC., TEXAS
WINDSTREAM, INC. concurs in the standard Wide Area Telecommunications Service Tariff which
Southwestern Bell Telephone Company has on file with the Public Utility Commission of Texas.
This concurrence includes the rules and regulations governing each service, as well as the rates,
including all amendments, revisions or successive issues of such tariffs. TEXAS WINDSTREAM,
INC. makes itself a party to such rates, charges, rules and regulations until this concurrence is
revoked or canceled. Subject to the jurisdiction of the Public Utility Commission of Texas, TEXAS
WINDSTREAM, INC. expressly reserves the right to cancel this statement of concurrence when it
appears that such cancellation is appropriate.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 20
INTEREXCHANGE SERVICE (Continued)
38.4
Dataphone Digital Service
Unless otherwise provided for in the Tariffs filed by TEXAS WINDSTREAM, INC.., TEXAS
WINDSTREAM, INC.. concurs in the standard Dataphone Digital Service Tariff which Southwestern
Bell Telephone Company has on file with the Public Utility Commission of Texas. This concurrence
includes the rules and regulations governing each service offered by TEXAS WINDSTREAM, INC.
as well as the rates, including all amendments, revisions or successive issues of such tariffs.
TEXAS WINDSTREAM, INC. makes itself a party to such rates, charges, rules and regulations until
this concurrence is revoked or canceled. Subject to the jurisdiction of the Public Utility Commission
of Texas, TEXAS WINDSTREAM, INC. expressly reserves the right to cancel this statement of
concurrence when it appears that such cancellation is appropriate. TEXAS WINDSTREAM, INC.'s
concurrence in this tariff is limited to those services being provided and those the Company may
elect to provide in the future.
38.5
Digital Link Service
Unless otherwise provided for in the Tariffs filed by TEXAS WINDSTREAM, INC., TEXAS
WINDSTREAM, INC. concurs in the standard Digital Link Service Tariff which Southwestern Bell
Telephone Company has on file with the Public Utility Commission of Texas. This concurrence
includes the rules and regulations governing each service offered by TEXAS WINDSTREAM, INC.,
as well as the rates, including all amendments, revisions or successive issues of such tariffs.
TEXAS WINDSTREAM, INC. makes itself a party to such rates, charges, rules and regulations until
this concurrence is revoked or canceled. Subject to the jurisdiction of the Public Utility Commission
of Texas, TEXAS WINDSTREAM, INC. expressly reserves the right to cancel this statement of
concurrence when it appears that such cancellation is appropriate. TEXAS WINDSTREAM, INC.'s
concurrence in this tariff is limited to those services being provided and those the Company may
elect to provide in the future.
38.6
Intrastate Access Service
TEXAS WINDSTREAM, INC. is an issuing carrier of the Texas Statewide Telephone Cooperative,
Inc. Access Service Tariff that is on file with the Public Utility Commission of Texas for providing
Carrier Common Line, Switched Access, Special Access Services and other miscellaneous
services within the State of Texas. This issuing carrier statement includes the rates, charges, rules
and regulations applicable for each service expressly listed in the tariff. TEXAS WINDSTREAM,
INC. makes itself subject to such rates, charges, rules and regulations until this issuing carrier
status is revoked or canceled. TEXAS WINDSTREAM, INC. expressly reserves the right to cancel
this issuing carrier status when it appears that such cancellation is appropriate. The provisions of
such services by TEXAS WINDSTREAM, INC., as set forth in the Texas Statewide Telephone
Cooperative, Inc. Access Service Tariff does not constitute a joint undertaking with the customer for
the furnishing of any services.
Special Access and Billing and Collection Charges for access services originating from and/or
terminating to exchanges in Rate Group IV (see Section 25 for list of exchanges) will receive a
monthly base credit of 26.86% from their approved rates, as listed in Section 17 of the Texas
Statewide Telephone Cooperative, Inc., Intrastate Access Tariff. In addition to this base credit, a
supplemental credit of 2.69% will apply for Carrier Common Line, Switched Access, Special
Access, and Billing and Collection charges for access services originating from and/or terminating
to exchanges in Rate Group IV. This supplemental credit will continue on a monthly basis until its
expiration on December 23, 1996.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
38.
SECTION 38
Original Sheet 21
INTEREXCHANGE SERVICE (Continued)
38.6
Intrastate Access Service (Continued)
An annual surcharge will be imposed on IntraLATA toll provider to recover over a three year period
the Telephone Company’s total service long run incremental cost of implementing IntraLATA equal
access, in accordance with Public Utility Commission Substantive Rule §26.275. The surcharge,
as set forth, will be billed to IntraLATA toll providers using its originating IntraLATA Switched
Access minutes for the previous year.
Annual Charge
Cost Recovery apportioned per originating
IntraLATA Switched Access minute
$22,945.89
38.7
Private Network Services
Unless otherwise provided for in the Tariffs filed by TEXAS WINDSTREAM, INC., TEXAS
WINDSTREAM, INC. concurs in the Private Network Services Tariff which Southwestern Bell
Telephone Company has on file with the Public Utility Commission of Texas. Digital Broadband
Private Network Services provided pursuant to the aforementioned Southwestern Bell Telephone
Private Network Services Tariff may be interconnected with other similar networks for Distance
Learning, Telemedicine and Information Sharing purposes. This concurrence includes the rules
and regulations governing each service offered by Texas Windstream Inc., as well as the rates,
including all amendments, revisions or successive issues of such tariffs, and Texas ALTEL, Inc.
makes itself a party to such rates, charges, rules and regulations until this concurrence is revoked
or canceled. Subject to the jurisdiction of the Public Utility Commission of Texas, TEXAS
WINDSTREAM, INC. expressly reserves the right to cancel this statement of concurrence when it
appears that such cancellation is appropriate.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
39.
SECTION 39
Original Sheet 1
RESERVED FOR FUTURE USE
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
40.
SECTION 40
Third Revised Sheet 1
Cancels Second Revised Sheet 1
MISCELLANEOUS SERVICES
40.1
Company-Owned Rural Line Service
Company-Owned Rural Line Service is a type of party-line service furnished the subscribers in certain
sections outside the Base Rate Area but within the Exchange Area, the facilities being owned and
maintained by the Telephone Company.
The monthly rates for rural line service are included in the Local Exchange Tariff.
Extension stations may be connected at the established rates for extension service provided the
maximum loop resistance and the maximum of stations per line are not exceeded.
Monthly rates are applicable to metallic (two-way) circuits or their equal in the opinion of the Telephone
Company.
Rural line service shall be limited to four (4) parties per line.
The Telephone Company reserves the right to connect business and residence stations on the same
line. No keys for the purpose of cutting off all or a portion of the line from the central office are
permitted except in the case of an extension station where a key may be provided for disconnecting it
from the main station.
40.2
Telephone Numbers
The subscriber has no property right in the telephone number or any right to continuance of service
through any particular central office, and the Telephone Company may change the telephone number or
the central office designation, or both, of a subscriber whenever it deems it advisable in the conduct of
its business so to do.
A non recurring charge shall apply on all telephone number changes made at the subscriber’s request.
Special billing telephone numbers are provided upon request to telephone customers, provided such
numbers are available. A recurring monthly charge of $ 2.99 and a one time non recurring charge
of $ 10.00 shall apply for each special billing telephone number.
If available, telephone numbers may be reserved for future use as requested by the customer.
A monthly rate applies for each reserved number:
(a)
Reserved Numbers, each
Monthly Rate
$4.99
____________________________________________________________________________________
ISSUED: February 17, 2010
EFFECTIVE: March 1, 2010
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(I)
TEXAS WINDSTREAM, INC.
40.
SECTION 40
Original Sheet 2
MISCELLANEOUS SERVICES
40.3
Automatic Intercept Service
40.3.1
40.3.2
General
a.
Automatic Intercept Service provides a service to subscribers who have had their
phone number disconnected because they have either moved to a new location
or requested a change in phone number. Dialing the subscriber’s former number
results in a prerecorded message which announces the new number.
b.
The rates apply to a 90-day increment of service and can be continued for
additional ninety day time periods at the customer’s discretion.
c.
Limited to those exchanges in which facilities are available to provide the service.
d.
The charges below do not apply to the following:
1.
when provided as a result of a number change initiated by action of the
Company.
2.
when the subscriber’s telephone number has been omitted from the telephone
directory or is incorrect.
3.
when provided as a result of Company-initiated actions.
Rates
a.
Nonrecurring charge per phone number –
Initial 90 days of service:
$15.00
b.
Additional 90 days of service:
$12.50
c.
Secondary Service Order Charge – Per the rates contained elsewhere in this
tariff.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
40.
SECTION 40
Original Sheet 3
MISCELLANEOUS SERVICES
40.4
Customized Number Service (Continued)
40.4.1
General (Continued)
8)
9)
The Company reserves and retains the right: (Continued)
c)
Of ownership of all telephone numbers and prohibits the assignment of the use of a
telephone number by or from any customer to another, except as otherwise provided
for in this tariff.
d)
To assign telephone numbers in any exchange area as it deems necessary or
appropriate in the conduct of its business.
The Company will not be responsible for the manner in which customized numbers
are used for marketing purposes by the customer.
10) The Company shall not be liable to any customer for direct, indirect or consequential
damages caused by a failure of service, change of number, or assignment of a
requested number to another customer whether prior to or after establishment of
service. In any case, the Company shall not be liable to any person, firm or
corporation for an amount greater than such person, firm or corporation has actually
paid to the Company for the Customized Number Service.
40.4.2. Charges
Nonrecurring Charges, per request
Nonrecurring
Charge
1)
Search Only (3 searches per charge)
a)
b)
Residence
Business
$ 5.00
10.00
2) Search and Assign
a)
b)
Residence
Business
25.00
75.00
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
40.
SECTION 40
First Revised Sheet 4
Cancels Original Sheet 4
MISCELLANEOUS SERVICES
40.5
SERVICE PERFORMANCE GUARANTEE
BUSINESS SERVICE CUSTOMERS
If a business customer requests installation or repair of Company owned facilities used to provide
exchange access, private line or enhanced services offered under this Tariff and the installation or
repair is not completed as agreed, the customer will be eligible to receive a credit of $100.00. One
credit per order or trouble report may be applied for the affected service to which the customer
subscribes within the following categories:
Exchange network access services including Windstream Centrex Analog and Digital Service,
Custom Calling Services, Enhanced Services, ISDN Single Line Service, and ISDN-PRI Service.
-
Directory services including additional listings
-
Local private line services
RESIDENCE SERVICE CUSTOMERS
If a residence service customer requests installation or repair of Company owned facilities used to
provide service offered under this Tariff, and the installation or repair is not completed as agreed, the
customer will be eligible to receive a credit of $25.00. One credit per order or trouble report may be
applied for the affected service to which the customer subscribes within the following categories:
Exchange network access services including ISDN Single Line Service, Custom Calling
Services, and Enhanced Services
-
Directory services including additional listings and nonpublished listings
-
Local private line services
GENERAL RULES AND REGULATIONS - BUSINESS AND RESIDENCE
Each credit shall be limited to the amount described above for the particular line or lines associated with
the service to be installed or repaired.
The Company's failure to install or repair service under this tariff shall be excused by customer
negligence or willful destruction, labor difficulties, governmental orders, civil commotion, acts of God
and other circumstances beyond the Company's reasonable control.
Credit will be provided in accordance with the above conditions at the request of the customer.
40.6
SATISFACTION GUARANTEE
(N)
If at any time the customer notifies Windstream he/she is not satisfied with Windstream dial tone
services, Custom Calling or CLASS service(s), Advanced Services, or Bundled services, the customer
may be eligible for a credit amount up to $240.00 over a 12 month period on the monthly recurring
charges (MRCs). This refund will be applied as a credit on the customer's bills. Each customer may be
eligible for one credit or a set of credits totaling up to $240.00 per service or bundle type.
(N)
___________________________________________________________________________________
ISSUED: June 11, 2009
EFFECTIVE: July 16, 2009
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
41.
SECTION 41
Original Sheet 1
DISTANCE LEARNING DISCOUNT
Upon submission of an affidavit that complies with the requirements of the Public Utility Commission of
Texas' Substantive Rule §26.141, an eligible educational institution or library may obtain discounts on
any rate or service that is predominantly used for distance learning or information sharing purposes. The
percentage discount as determined by the Commission's Rule, shall apply to any tariffed service that is
ordered out of this local exchange tariff or any tariff that the Company concurs or otherwise participates in.
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
42.
SECTION 42
Original Sheet 1
EDUCATIONAL PERCENTAGE DISCOUNT RATES (E-RATES)
42.1
General
The purpose of this section is to establish educational percentage discount rates (E-Rates) for
intrastate telecommunications services, Internet access, and internal connections that are
equivalent to those adopted for interstate services by the Federal Communications Commission
(FCC) in 47 Code of Federal Regulations part 54, subpart F (relating to Universal Service Support
for Schools and Libraries).
42.2
Provisions Governing Intrastate E-Rates
A.
B.
42.3
Intrastate Services Eligible for E-Rates. The percentage discount rates available pursuant
to 47 Code of Federal Regulations part 54, subpart F to eligible schools, libraries, and
consortia as defined by 47 Code of Federal Regulations part 54, subpart F shall apply to
the following intrastate services:
(1)
all commercially available
telecommunications carriers;
telecommunications
(2)
Internet access; and
(3)
installation and maintenance of internal connections.
services
provided
by
Eligibility for intrastate E-Rates. Schools, libraries, and consortia eligible for E-Rates
pursuant to 47 Code of Federal Regulations part 54, subpart F shall comply with the
provisions of 47 Code of Federal Regulations part 54, subpart F in order to receive the
intrastate E-Rates.
E-Rates Discount Matrix
HOW DISADVANTAGED
% DISCOUNT LEVEL
Urban
Rural
discount
discount
% of students eligible for
national school lunch program
<1
1-19
20-34
35-49
50-74
75-100
20
40
50
60
80
90
25
50
60
70
80
90
____________________________________________________________________________________
ISSUED: AUGUST 31, 2006
EFFECTIVE: OCTOBER 5, 2006
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
43.
SECTION 43
Second Revised Sheet 1
Cancels First Revised Sheet 1
PROMOTIONAL OFFERINGS
Beginning April 15, 2004 and continuing through June 30, 2004, the Company will offer a special
promotion to residential and business customers. When a customer changes their service associated
with porting an Windstream wireline number to a wireless carrier, the nonrecurring Service Order
Charges and Central Office Connection Charges will be waived.
This promotion is part of the WNP Call Back Process. The purpose of the Call Back Process is to call
customers who have requested their wireline number be ported to their wireless service. The Call
Back Process is an informative call to discuss with the customer services that may be disrupted if they
are tied to their wireline service for example DSL, Dial-Up Internet, or an Alarm System. If a customer
decides to set up a second line or do a number change to maintain a connection for the type services
listed above then the waiving of the charges above will apply.
Promotion to Waive Installation/Service Order Charges, November 1 through December 31, 2006
1) The normal nonrecurring service order charges will be waived for residential customers who
purchase a new one-party access line or add a second access line during November and
December 2006. Customers must keep the new or additional line for three months in order to
qualify for waiver of the service order charges.
2) The normal nonrecurring service order charges will be waived for existing business customers
with one to three business lines who add an additional business one-party access line during
November and December 2006.
3) The normal nonrecurring service order charges will be waived for business customers with one to
three access lines who add Voice Mail Link or Caller ID Deluxe to new or existing lines.
Promotion to Waive Installation/Service Order Charges, September 1 through November 30, 2009
(N)
Current business one party customers that add an additional business one party line for a
twelve month commitment will receive one free jack at the time of installation and service
connection charges will be waived. To qualify for this promotion, the customer must also choose
Windstream Communications, Inc. as their interlata and intralata carrier on the new line.
(N)
ISSUED: August 21, 2009
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
EFFECTIVE: September 1, 2009
TEXAS WINDSTREAM, INC.
44.
SECTION 44
Eighth Revised Sheet 1
Cancels Seventh Revised Sheet 1
BUNDLED SERVICE OFFERINGS
Connect Unlimited *
Residential One-Party Service, Caller ID Deluxe, Call Waiting, Cancel Call Waiting, Caller ID on Call
Waiting, Call Return, Repeat Dial, Call Selector, Selective Call Rejection, Selective Call Acceptance,
Anonymous Call Rejection, Call Forwarding, Preferred Call Forwarding, Three-Way Calling, Speed Call 30,
and Touch Tone, with the Option of Ring Plus where available – This bundle is offered only in combination
with Windstream Communications, Inc.’s (WCI) unlimited nationwide long distance calling plan and includes
WCI’s International and Latin America discount plans.
This bundle is only available to residential customers in all exchanges served by the Company.
An additional discount of $5.04 is available when purchased with Windstream’s Broadband Service.
Monthly Rate
$24.99
Connect 2-Hour *
Residential One-Party Service, Caller ID Deluxe, Call Waiting, Cancel Call Waiting, Caller ID on Call
Waiting, Call Return, Repeat Dial, Call Selector, Selective Call Rejection, Selective Call Acceptance,
Anonymous Call Rejection, Call Forwarding, Preferred Call Forwarding, Three-Way Calling, Speed Call 30,
and Touch Tone, with the Option of Ring Plus where available – This bundle is offered only in combination
with Windstream Communications, Inc.’s (WCI) 2-Hour nationwide long distance calling plan and includes
WCI’s International and Latin America discount plans.
This bundle is only available to residential customers in all exchanges served by the Company.
An additional discount of $2.00 is available when purchased with Windstream’s Broadband or Digital
TV Services (discount of $4.00 when purchased with both).
Monthly Rate
$26.95
Simple Broadband Bundle
This bundled offering includes Limited Local Measured Service (LLMS) bundled with Windstream
Communications, Inc.’s Broadband and Internet Service. This bundle is available to customers in all
exchanges within the Company where technically available.
Limited Local Measured Service (LLMS) provides a one-party access line with certain limitations.
Specifically, LLMS will allow outgoing 911 and other abbreviated dialing calls, including 411, unlimited
incoming calls, calls to the operator dialed as 0-, and dial around toll calls. LLMS will block all outgoing 1+
toll calls and all per use custom calling features. Outbound calls within the local and extended area service
calling area will be allowed and will be charged a per minute rate as shown below. LLMS is only available
when purchased as part of this bundle.
Residential Monthly Rate
Business Monthly Rate
Per Minute Rate
$10.00 **
$20.00 **
$.10
*
The Non-Recurring Service Connection Charges may be waived for residential customers who take the Connect
Unlimited Package above and that commit to a minimum of one year of service with that plan.
**
The rates shown above are in addition to the charge for the required deregulated Internet service portion of the
bundle. This bundle is available where technically feasible.
(C)
(C)
(N)
(T)
____________________________________________________________________________________
ISSUED: March 19, 2010
EFFECTIVE: March 29, 2010
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(T)
TEXAS WINDSTREAM, INC.
44.
SECTION 44
Third Revised Sheet 2
Cancels Second Revised Sheet 2
BUNDLED SERVICE OFFERINGS, Continued
MyLine Bundle
This bundled service offering is available to residential customers with at least one residential one-party
access line and a feature package. The offering includes an additional residential one-party access line
with Caller ID Deluxe, Call Waiting, and Three-Way Calling.
Customers that order this bundle may not be required to pay non-recurring Service Charges (as found in
Section 27 of this tariff) and will receive one free jack at the time of installation.
Residential Monthly Rate
$9.99*
Business Connect SB Bundle
This bundled service offering is available to new or existing business customers with one-party business
access lines. This bundle does not apply to Key System lines or PBX lines.
This offering includes a one-party business access line plus the following features:
Caller ID Deluxe
Call Forward
Repeat Dial
3-Way Calling
Business Monthly Rate
Speed Call 30
Call Return
Enhanced Call Waiting
Caller ID on Call Waiting
$49.99 **
Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per
month and/or Voice Mail (a deregulated item) for an additional monthly charge.
This bundled package is for small business customers. Customers may have up to three business oneParty access lines to qualify for this bundle. The second and third access lines will be billed at the tariffed
business one-party rate, and will be equipped with all features shown above at no additional charge.
To qualify for this service, customers must also subscribe to the Windstream Communications, Inc.’s
Business Connect SB Bundle Long Distance Plan.
Term Discounts for the Business Connect SB Bundle are also available. An early termination fee of $200.00
will apply for customers who terminate before the end of their one-year or three- term commitment.
One-Year Term Commitment: :
Customers who agree to keep the service for a minimum of one year will
receive a discount of $10.00 off of the package rate, plus will receive
Voice Mail and Rotary Hunt Service at no additional monthly recurring
charge.
Three-Year Term Commitment: Customers who agree to keep the service for a minimum of three
years will receive a discount of $15.00 off of the package rate, and will
receive Voice Mail and Rotary Hunt Service at no additional monthly
recurring charge.
Also, the non-recurring Service Charges, as
described in Section 13 of this tariff, will be waived.
*
The rate shown above is in addition to the rate for the required first residential access line and required feature
package.
** If any required component of the service bundle is discontinued, discounts may no longer apply and/or all
remaining components may convert to the regular tariffed monthly rate.
____________________________________________________________________________________
ISSUED: November 16, 2007
EFFECTIVE: November 26, 2007
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(N)
(N)
TEXAS WINDSTREAM, INC.
44.
SECTION 44
Second Revised Sheet 3
Cancels First Revised Sheet 3
BUNDLED SERVICE OFFERINGS, Continued
Connect Unlimited II Bundle
This bundle consists of one Residential One-Party Access Line, Caller ID Deluxe, Call Waiting,
Cancel Call Waiting, Caller ID on Call Waiting, Call Return, Repeat Dial, Three-Way Calling Speed
Calling 30, Call Forwarding, Selective Call Rejection, Selective Call Acceptance, Call Selector,
Preferred Call Forwarding, and Anonymous Call Rejection. This bundle is offered only in combination
with Windstream Communications, Inc.’s Connect Unlimited nationwide long distance calling plan and
International Discount plan.
This bundle is available to residential customers in all exchanges served by the Company.
An additional discount of $5.00 is available when purchased with Windstream’s DSL Service.
Monthly Residential Rate
$24.99
Customers who have the Connect Unlimited II Bundle with Windstream’s Connect Unlimited Long
Distance and Windstream’s DSL Service will have the option of purchasing a second access line with the
bundle for an additional $9.99 per month.
Connect Flex Bundle
This bundle consists of one Residential One-Party Access Line, Caller ID Deluxe, Call Waiting,
Cancel Call Waiting, Caller ID on Call Waiting, Call Return, Repeat Dial, Three-Way Calling Speed
Calling 30, Call Forwarding, Selective Call Rejection, Selective Call Acceptance, Call Selector,
Preferred Call Forwarding, and Anonymous Call Rejection. This bundle is offered only in combination
with Windstream Communications, Inc.’s Flex nationwide long distance calling plan and International
Discount plan.
This bundle is available to residential customers in all exchanges served by the Company.
An additional discount of $3.00 is available when purchased with Windstream’s DSL Service.
Monthly Residential Rate
$27.04
Connect Select Bundle
This bundle consists of one Residential One-Party Access Line, Caller ID Deluxe, Enhanced Call
Waiting, and Caller ID on Call Waiting. This bundle is available to residential customers in competitive
service areas within the company.
Monthly Residential Rate
$20.00
To qualify for this service, customers must also subscribe to Windstream’s 1.5M or higher Broadband
Service and Internet Service. If any required component of the service bundle is discontinued, the rate
above may no longer apply and/or all remaining components may convert to the regular tariffed monthly
rate.
The non-recurring Service Charges, as described in Section 27 of this tariff, may be waived for
customers subscribing to this service.
*
The Non-Recurring Service Charges, a found in Section 27 of this tariff, may be waived for residential customers
who take the Connect Unlimited II Bundle and the Connect Flex Bundle shown above and that commit to a minimum
of one year of service with that plan.
____________________________________________________________________________________
ISSUED:
February 28, 2011
EFFECTIVE: March 10, 2011
ISSUED BY: VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(N)
(N)
TEXAS WINDSTREAM, INC.
44.
SECTION 44
Original Sheet 4
BUNDLED SERVICE OFFERINGS, Continued
(N)
Business Connect SB Unlimited Bundle *
This bundled service offering is available to new or existing business customers with one-party business
access lines. This bundle does not apply to Key System lines or PBX lines.
This offering includes a one-party business access line plus the following features:
Caller ID Deluxe
Call Forward
Repeat Dial
3-Way Calling
Rotary Hunt
Business Monthly Rate
Speed Call 30
Call Return
Enhanced Call Waiting
Caller ID on Call Waiting
Basic Voice Mail
$44.99 **
This bundled package is for small business customers. Customers may have up to three business oneparty access lines to qualify for this bundle. The second and third access lines will be billed at the tariffed
business one-party rate, and will be equipped with all features shown above at no additional charge.
To qualify for this service, customers must also subscribe to the Windstream Communications, Inc.’s
Business Connect SB Bundle Unlimited Long Distance Plan for all access lines.
This bundle requires a one-year term commitment. Customers who agree to a three-year term commitment
will receive a discount of $5.00 off of the package rate shown above. Also, the non-recurring Service
Charges, as described in Section 13 of this tariff, will be waived for customers who agree to the three-year
term commitment. An early termination fee of $200.00 will apply for customers who terminate before the
end of their one-year or three-year term commitment.
(N)
(N)
* If any required component of the service bundle is discontinued, discounts may no longer apply and/or all remaining
components may convert to the regular tariffed monthly rate.
____________________________________________________________________________________
ISSUED: November 16, 2007
EFFECTIVE: November 26, 2007
ISSUED BY:
VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(N)
TEXAS WINDSTREAM, INC.
44.
SECTION 44
First Revised Sheet 5
Cancels Original Sheet 5
BUNDLED SERVICE OFFERINGS, Continued)
Connect Flex II Bundle *
This bundle consists of one Residential One-Party Access Line, Caller ID Deluxe, Call Waiting, Cancel Call
Waiting, Caller ID on Call Waiting, Call Return, Repeat Dial, Three-Way Calling Speed Calling 30, Call
Forwarding, Selective Call Rejection, Selective Call Acceptance, Call Selector, Preferred Call Forwarding,
and Anonymous Call Rejection.
This bundle is offered only in combination with Windstream
Communications, Inc.’s Flex nationwide long distance calling plan and International Discount plan.
This bundle is available to residential customers in all exchanges served by the Company.
An additional discount of $5.00 is available when purchased with Windstream’s DSL Service.
(C)(I)
If any required component of the service bundle is discontinued, discounts may no longer apply and/or all
remaining components may convert to the regular tariffed monthly rate.
Monthly Residential Rate
$27.04
(T)
(N)
*
The Non-Recurring Service Charges, a found in Section 27 of this tariff, may be waived for residential customers
who take the Connect Flex II Bundle shown above and that commit to a minimum of one year of service with that
plan.
____________________________________________________________________________________
ISSUED:
November 17, 2008
EFFECTIVE: December 1, 2008
ISSUED BY: VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(N)
TEXAS WINDSTREAM, INC.
44.
SECTION 44
First Revised Sheet 6
Cancels Original Sheet 6
BUNDLED SERVICE OFFERINGS, Continued)
Business Connect SB Bundle III
This bundled service offering is available to new or existing business customers with one-party business
access lines. This bundle does not apply to Key System lines or PBX lines.
This offering includes a one-party business access line plus the following features:
Caller ID Deluxe
Call Forward
Repeat Dial
3-Way Calling
Speed Call 30
Call Return
Enhanced Call Waiting
Caller ID on Call Waiting
Business Monthly Rate
$49.99 *
Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per
month and/or Voice Mail (a deregulated item) for an additional monthly charge.
This bundled package is for small business customers. Customers may have up to ten business oneparty access lines to qualify for this bundle. Access lines after the initial access line will be billed $34.99
each, and will be equipped with all features shown above at no additional charge.
To qualify for this service, customers must also subscribe to either 1) the Windstream Communications,
Inc.’s Business Connect SB Bundle Long Distance Plan or 2) both the Windstream Communications, Inc.’s
Business Unlimited Long Distance Plan and Windstream’s 3MB Dynamic Broadband (or higher speed).
Customers who qualify for the Business Connect SB III Plan by having the Unlimited Long Distance Plan
combined with Broadband will also receive a $4.99 reduction off of the Business Connect SB III rate shown
above. (The rate shown above includes only the access line and feature portion of the full bundled rate.)
(C)
Term Discounts for the Business Connect SB Bundle III are also available. For customers subscribing to
this bundle prior to September 1, 2010, an early termination fee of $200.00 will apply for customers who
terminate before the end of their one-year or three-year term commitment. For customers subscribing to
this bundle on or after September 1, 2010, an early termination fee of 50% of the remaining term balance
will apply for customers who terminate before the end of their one-year or three-year term commitment.
One-Year Term Commitment:
Customers who agree to keep the service for a minimum of one year
will receive a discount of $5.00 off of the bundle rate, plus will receive
Voice Mail and Rotary Hunt Service at no additional monthly recurring
charge.
Three-Year Term Commitment:
Customers who agree to keep the service for a minimum of three
years will receive a discount of $10.00 off of the bundle rate, and
will receive Voice Mail and Rotary Hunt Service at no additional
monthly recurring charge.
Also, the non-recurring Service
Charges, as described in Section 4.3 of this tariff, will be waived.
* If any required component of the service bundle is discontinued, discounts may no longer apply and/or all
remaining components may convert to the regular tariffed monthly rate.
____________________________________________________________________________________
ISSUED:
August 20, 2010
EFFECTIVE: September 1, 2010
ISSUED BY: VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
(C)
TEXAS WINDSTREAM, INC.
44.
SECTION 44
Original Sheet 7
BUNDLED SERVICE OFFERINGS, Continued)
Business SOHO Communications Bundle
This bundled service offering is available to new or existing business customers. This offering includes two
business access lines plus Caller ID Deluxe.
Business Monthly Rate
$59.99 *
This bundled package is for small business customers. To qualify for this bundle, customers must also
subscribe to the Windstream Communications, Inc.’s Business SOHO Unlimited Long Distance Plan
and 1.5MB Broadband (or higher speed), and must purchase a 2-line phone and wireless networking
system from Windstream (available either at a flat one-time rate or on a monthly basis). (The rate
shown above includes only the access line and feature portion of the full bundled rate and does not
include long distance, broadband, or equipment.)
The customer must commit to subscribe to this bundle for no less than 3 years.
* If any required component of the service bundle is discontinued, discounts may no longer apply and/or all
remaining components may convert to the regular tariffed monthly rate.
____________________________________________________________________________________
ISSUED:
May 7, 2010
EFFECTIVE: May 17, 2010
ISSUED BY: VICE PRESIDENT
4001 Rodney Parham Road, Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
44.
SECTION 44
Original Sheet 8
BUNDLED SERVICE OFFERINGS, Continued)
Windstream Business Bundle - Unlimited Plan
(N)
This bundled service offering is available to new or existing business customers with one-party business
access lines. This bundle does not apply to Key System lines or PBX lines.
This offering includes a one-party business access line plus the following features:
Caller ID Deluxe
Call Forward
Repeat Dial
3-Way Calling
Speed Call 30
Call Return
Enhanced Call Waiting
Caller ID on Call Waiting
Business Monthly Rate
$49.99 *
Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per
month and/or Voice Mail (a deregulated item) for an additional monthly charge.
This bundled package is for small business customers. Customers may have up to ten business oneparty access lines to qualify for this bundle. Access lines after the initial access line will be billed $24.99
each, and will be equipped with all features shown above at no additional charge.
To qualify for this service, customers must also subscribe to the Windstream Southwest Long Distance
L.P.’s Small Business Unlimited Long Distance Plan and Windstream’s 3MB Dynamic Broadband (or higher
speed). (The rate shown above includes only the access line and feature portion of the full bundled rate.)
A Term Discount for the Windstream Business Bundle - Unlimited Plan is also available. An early
termination fee of 50% of the remaining term balance will apply for customers who terminate before the end
of their two-year term commitment.
Two-Year Term Commitment:
Customers who agree to keep the service for a minimum of three
years will receive a discount of $10.00 off of the bundle rate, and will receive Voice Mail and
Rotary Hunt Service at no additional monthly recurring charge. Also, the non-recurring
Service Charges, as described in this tariff, will be waived.
* If any required component of the service bundle is discontinued, discounts may no longer apply and/or all
remaining components may convert to the regular tariffed monthly rate.
ISSUED: April 15, 2011
(N)
EFFECTIVE: April 28, 2011
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
44.
SECTION 44
Original Sheet 9
BUNDLED SERVICE OFFERINGS, Continued)
Windstream Competitive Business Bundle - Unlimited Plan
(N)
This bundled service offering is available to new or existing business customers in the Winnie exchange with
one-party business access lines. This bundle does not apply to Key System lines or PBX lines.
This offering includes a one-party business access line plus the following features:
Caller ID Deluxe
Call Forward
Repeat Dial
3-Way Calling
Speed Call 30
Call Return
Enhanced Call Waiting
Caller ID on Call Waiting
Business Monthly Rate
$39.99 *
Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per
month and/or Voice Mail (a deregulated item) for an additional monthly charge.
This bundled package is for small business customers. Customers may have up to ten business oneparty access lines to qualify for this bundle. Access lines after the initial access line will be billed $24.99
each, and will be equipped with all features shown above at no additional charge.
To qualify for this service, customers must also subscribe to the Windstream Southwest Long Distance
L.P.’s Small Business Unlimited Long Distance Plan and Windstream’s 3MB Dynamic Broadband (or higher
speed). (The rate shown above includes only the access line and feature portion of the full bundled rate.)
A Term Discount for the Windstream Competitive Business Bundle - Unlimited Plan is also available. An
early termination fee of 50% of the remaining term balance will apply for customers who terminate before the
end of their two-year term commitment.
Two-Year Term Commitment:
Customers who agree to keep the service for a minimum of two years
will receive a discount of $20.00 off of the bundle rate, and will receive Voice Mail and Rotary
Hunt Service at no additional monthly recurring charge. Also, the non-recurring Service
Charges, as described in this tariff, will be waived.
* If any required component of the service bundle is discontinued, discounts may no longer apply and/or all
remaining components may convert to the regular tariffed monthly rate.
ISSUED: April 15, 2011
(N)
EFFECTIVE: April 28, 2011
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
44.
SECTION 44
Original Sheet 10
BUNDLED SERVICE OFFERINGS, Continued)
Windstream Business Bundle, Flex Plan
(N)
This bundled service offering is available to new or existing business customers with one-party business
access lines. This bundle does not apply to Key System lines or PBX lines.
This offering includes a one-party business access line plus the following features:
Caller ID Deluxe
Call Forward
Repeat Dial
3-Way Calling
Speed Call 30
Call Return
Enhanced Call Waiting
Caller ID on Call Waiting
Business Monthly Rate
$54.99 *
Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per
month and/or Voice Mail (a deregulated item) for an additional monthly charge.
This bundled package is for small business customers. Customers may have up to ten business oneparty access lines to qualify for this bundle. Access lines after the initial access line will be billed $34.99
each, and will be equipped with all features shown above at no additional charge.
To qualify for this service, customers must also subscribe to the Windstream Southwest Long Distance
L.P.’s Business Connect SB Bundle Long Distance Plan and Windstream’s 3MB Dynamic Broadband (or
higher speed). (The rate shown above includes only the access line and feature portion of the full bundled
rate.)
Term Discounts for the Windstream Business Bundle – Flex Plan are also available. An early termination
fee of 50% of the remaining term balance will apply for customers who terminate before the end of their two-year term commitment.
Two-Year Term Commitment: Customers who agree to keep the service for a minimum of two years
will receive a discount of $10.00 off of the bundle rate, and will receive Voice Mail and Rotary
Hunt Service at no additional monthly recurring charge. Also, the non-recurring Service
Charges, as described in this tariff, will be waived.
* If any required component of the service bundle is discontinued, discounts may no longer apply and/or all
remaining components may convert to the regular tariffed monthly rate.
ISSUED: April 15, 2011
(N)
EFFECTIVE: April 28, 2011
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
44.
SECTION 44
Original Sheet 11
BUNDLED SERVICE OFFERINGS, Continued)
Windstream Competitive Business Bundle, Flex Plan
(N)
This bundled service offering is available to new or existing business customers in the Winnie exchange with
one-party business access lines. This bundle does not apply to Key System lines or PBX lines.
This offering includes a one-party business access line plus the following features:
Caller ID Deluxe
Call Forward
Repeat Dial
3-Way Calling
Speed Call 30
Call Return
Enhanced Call Waiting
Caller ID on Call Waiting
Business Monthly Rate
$49.99 *
Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per
month and/or Voice Mail (a deregulated item) for an additional monthly charge.
This bundled package is for small business customers. Customers may have up to ten business oneparty access lines to qualify for this bundle. Access lines after the initial access line will be billed $24.99
each, and will be equipped with all features shown above at no additional charge.
To qualify for this service, customers must also subscribe to the Windstream Southwest Long Distance
L.P.’s Business Connect SB Bundle Long Distance Plan and Windstream’s 3MB Dynamic Broadband (or
higher speed). (The rate shown above includes only the access line and feature portion of the full bundled
rate.)
Term Discounts for the Windstream Competitive Business Bundle – Flex Plan are also available. An early
termination fee of 50% of the remaining term balance will apply for customers who
terminate before the end of their two-year term commitment.
Two-Year Term Commitment:
Customers who agree to keep the service for a minimum of two
years will receive a discount of $25.00 off of the bundle rate, and
will receive Voice Mail and Rotary Hunt Service at no additional
monthly recurring charge.
Also, the non-recurring Service
Charges, as described in this tariff, will be waived.
* If any required component of the service bundle is discontinued, discounts may no longer apply and/or all
remaining components may convert to the regular tariffed monthly rate.
ISSUED: April 15, 2011
(N)
EFFECTIVE: April 28, 2011
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
44.
SECTION 44
Original Sheet 12
BUNDLED SERVICE OFFERINGS, Continued)
(N)
Windstream Small Business Bundle – Voice + Unlimited Plan
This bundled service offering is available to new or existing business customers with one-party business
access lines. This bundle does not apply to Key System lines or PBX lines.
This offering includes a one-party business access line plus the following features:
Caller ID Deluxe
Call Forward
Repeat Dial
3-Way Calling
Speed Call 30
Call Return
Enhanced Call Waiting
Caller ID on Call Waiting
Business Monthly Rate
$39.99 *
Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per
month and/or Voice Mail (a deregulated item) for an additional monthly charge.
This bundled package is for small business customers. Customers may have up to ten business oneparty access lines to qualify for this bundle. Access lines after the initial access line will be billed $34.99
each, and will be equipped with all features shown above at no additional charge.
To qualify for this service, customers must also subscribe to the Windstream Communications, Inc.’s Small
Business Unlimited Long Distance Plan. (The rate shown above includes only the access line and feature
portion of the full bundled rate.)
Customers must agree to a Two-Year Term Commitment with this bundle. An early termination fee of 50% of
the remaining term balance will apply for customers who terminate before the end of their two-year term
commitment.
* If any required component of the service bundle is discontinued, discounts may no longer apply and/or all
remaining components may convert to the regular tariffed monthly rate.
ISSUED: February 6, 2012
(N)
EFFECTIVE: February 16, 2012
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
44.
SECTION 44
Original Sheet 13
BUNDLED SERVICE OFFERINGS, Continued)
(N)
Windstream Small Business Bundle, Voice + Flex Plan
This bundled service offering is available to new or existing business customers with one-party business
access lines. This bundle does not apply to Key System lines or PBX lines.
This offering includes a one-party business access line plus the following features:
Caller ID Deluxe
Call Forward
Repeat Dial
3-Way Calling
Speed Call 30
Call Return
Enhanced Call Waiting
Caller ID on Call Waiting
Business Monthly Rate
$39.99 *
Customers may also choose to add Rotary Hunt Service to the bundle for an additional rate of $2.50 per
month and/or Voice Mail (a deregulated item) for an additional monthly charge.
This bundled package is for small business customers. Customers may have up to three business oneparty access lines to qualify for this bundle. Access lines after the initial access line will be billed $34.99
each, and will be equipped with all features shown above at no additional charge.
To qualify for this service, customers must also subscribe to the Windstream Communications, Inc.’s
Windstream Flex 100 Plan. (The rate shown above includes only the access line and feature portion of the
full bundled rate.)
Customers must agree to a Two-Year Term Commitment with this bundle. An early termination fee of 50% of
the remaining term balance will apply for customers who terminate before the end of their two-year term
commitment.
* If any required component of the service bundle is discontinued, discounts may no longer apply and/or all
remaining components may convert to the regular tariffed monthly rate.
ISSUED: February 6, 2012
(N)
EFFECTIVE: February 16, 2012
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
44.
SECTION 44
Original Sheet 14
BUNDLED SERVICE OFFERINGS, Continued)
(N)
Windstream Small Business Starter Bundle, Voice + Unlimited Plan
This bundled service offering is available to new or existing business customers with one party business
access lines. This bundle does not apply to Key System lines or PBX lines.
This offering includes a one-party business access line plus the following features:
Caller ID Deluxe
Call Forward
Repeat Dial
3-Way Calling
Speed Call 30
Call Return
Enhanced Call Waiting
Caller ID on Call Waiting
Business Monthly Rate
$54.99*
Customers may also choose to add Voice Mail (a deregulated item) at no additional charge.
This bundled package is for small business customers. Customers may have up to 10 business one-party
access lines to qualify for this bundle. Access lines after the initial access line will be billed $29.99 each, and
will be equipped with all features shown above at no additional charge.
To qualify for this service, customers must also subscribe to the Windstream Communications, Inc.’s Small
Business Unlimited Long Distance Plan and Windstream’s 3MB Dynamic Broadband (or higher). (The rate
shown above includes only the access line and features portion of the full bundled rate).
Term Discounts for the Windstream Small Business Starter Bundle are also available. An early termination fee
of 100% of the remaining term balance will apply for customers who terminate before the end of their two-year
or three-year term commitment.
Two-Year Term Commitment: Customers who agree to keep the service for a minimum of two years will
receive a discount of $10.00 off the bundle rate. Also, the non-recurring Service Charges, as described in this
tariff, will be waived.
Three-Year Term Commitment: Customers who agree to keep the service for a minimum of three years will
receive a discount of $20.00 off the bundle rate. Also, the non-recurring Service Charges, as described in this
tariff, will be waived.

If any required component of the service bundle is discontinued, discounts may no longer apply and/or all
remaining components may convert to the regular tariffed monthly rate.
(N)
ISSUED: January 16, 2015
EFFECTIVE: February 1, 2015
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
44.
SECTION 44
Original Sheet 15
BUNDLED SERVICE OFFERINGS, Continued)
(N)
Windstream Small Business Essential Bundle, Voice + Unlimited Plan
This bundled service offering is available to new or existing business customers with one party business access
lines. This bundle does not apply to Key System lines or PBX lines.
This offering includes a one-party business access line plus the following features:
Caller ID Deluxe
Call Forward
Repeat Dial
3-Way Calling
Speed Call 30
Call Return
Enhanced Call Waiting
Caller ID on Call Waiting
Business Monthly Rate
$49.15*
Customers may also choose to add Voice Mail (a deregulated item) at no additional charge.
This bundled package is for small business customers. Customers may have up to 10 business one-party access
lines to qualify for this bundle. Access lines after the initial access line will be billed $29.99 each, and will be
equipped with all features shown above at no additional charge.
To qualify for this service, customers must also subscribe to the Windstream Communications, Inc.’s Small
Business Unlimited Long Distance Plan, Windstream’s 3MB Dynamic Broadband (or higher), Online Data
Backup, Remote IT Support and Internet Security. (The rate shown above includes only the access line and
features portion of the full bundled rate).
Term Discounts for the Windstream Small Business Essential Bundle are also available. An early termination fee
of 100% of the remaining term balance will apply for customers who terminate before the end of their two-year or
three-year term commitment.
Two-Year Term Commitment: Customers who agree to keep the service for a minimum of two years will receive
a discount of $10.00 off the bundle rate. Also, the non-recurring Service Charges, as described in this tariff, will
be waived.
Three-Year Term Commitment: Customers who agree to keep the service for a minimum of three years will
receive a discount of $20.00 off the bundle rate. Also, the non-recurring Service Charges, as described in this
tariff, will be waived.

If any required component of the service bundle is discontinued, discounts may no longer apply and/or
all remaining components may convert to the regular tariffed monthly rate.
(N)
ISSUED: January 16, 2015
EFFECTIVE: February 1, 2015
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
TEXAS WINDSTREAM, INC.
44.
SECTION 44
Original Sheet 16
BUNDLED SERVICE OFFERINGS, Continued)
Windstream Small Business Complete Bundle, Voice + Unlimited Plan
(N)
This bundled service offering is available to new or existing business customers with one party business access
lines. This bundle does not apply to Key System lines or PBX lines.
This offering includes a one-party business access line plus the following features:
Caller ID Deluxe
Call Forward
Repeat Dial
3-Way Calling
Speed Call 30
Call Return
Enhanced Call Waiting
Caller ID on Call Waiting
Business Monthly Rate
$48.13*
Customers may also choose to add Voice Mail (a deregulated item) at no additional charge.
This bundled package is for small business customers. Customers may have up to 10 business one-party access
lines to qualify for this bundle. Access lines after the initial access line will be billed $29.99 each, and will be
equipped with all features shown above at no additional charge.
To qualify for this service, customers must also subscribe to the Windstream Communications, Inc.’s Small
Business Unlimited Long Distance Plan, Windstream’s 3MB Dynamic Broadband (or higher), Online Data
Backup, Remote IT Support, Internet Security, Fax-to-Email and Microsoft Outlook Web Access. (The rate shown
above includes only the access line and features portion of the full bundled rate).
Term Discounts for the Windstream Small Business Complete Bundle are also available. An early termination fee
of 100% of the remaining term balance will apply for customers who terminate before the end of their two-year or
three-year term commitment.
Two-Year Term Commitment: Customers who agree to keep the service for a minimum of two years will receive
a discount of $10.00 off the bundle rate. Also, the non-recurring Service Charges, as described in this tariff, will
be waived.
Three-Year Term Commitment: Customers who agree to keep the service for a minimum of three years will
receive a discount of $20.00 off the bundle rate. Also, the non-recurring Service Charges, as described in this
tariff, will be waived.

If any required component of the service bundle is discontinued, discounts may no longer apply and/or all
remaining components may convert to the regular tariffed monthly rate.
(N)
ISSUED: January 16, 2015
EFFECTIVE: February 1, 2015
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
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