System Admin Guide

System Admin Guide
Q
Holiday Greeting = Prompt 1003
Q
Emergency (Bad Weather) Greeting = Prompt 1004
Only prompts above prompt # 1000 may be recorded using the DTMF system
administration. To record prompts lower than # 1000 (system prompts) you must
use the Voice Studio Administration tool.
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SVMi E-Series
System Administrator Quick Reference Guide
System Administration functions can be accessed by calling the SVMi E-Series
from a touch tone phone.These administrative functions allow the system administrator to:
1) Edit System Prompts
2) Subscriber Administration (Create/Delete/Edit Subscribers)
3) Manually Set Mode (Day, Night, etc.)
NOTE: When a prompt has been recorded, sometimes there is some ambient
noise (big breath) at the front or back that needs to be trimmed. Press [4] and
select trim mode. You may now trim small amounts of 'noise' from the front or
back of the voice prompt. Repeatedly press [1] (or [2]) to trim small amounts from
the front (or back) until the prompt sounds clean.You must press [#] when you are
done.
2
SUBSCRIBER ADMINISTRATION
This allows you to create, delete, and/or edit subscribers.
Q
Call the SVMi E-Series, and access the System Administration Menu.
Q
Press [2] for subscriber information.
Q
Follow the spoken instructions to create or delete subscribers.
ACCESSING DTMF SYSTEM ADMINISTRATION
To access the DTMF system administration mode:
1) Call the SVMi E-Series and from the Main Menu press the [#] key followed by
3 zeros. (If you are answered by a prompt to enter your password you are in a
mailbox and must first press [✱] to reach the Main Menu.)
2) When prompted, enter the administration password specified in System Wide
Parameters. You will be presented with System Administration.
1
EDIT SYSTEM PROMPTS
This allows you to create or edit custom system prompts.
Q
Call the SVMi E-Series, and access the System Administration Menu.
Q
Press [1] to edit system prompts.
Q
Follow the spoken instructions to edit system prompts.
At the very least you will probably need to create the following:
3
MANUAL MODE SELECTION
This allows you to change the operating mode of the SVMi E-Series. You may
select a specific mode (as long as it has been defined as a mode block) or you may
select automatic scheduling. Changes to a specific mode will remain in effect until
you manually change it back to automatic scheduling again. You may select a
mode for each port in the system.
Q
Call the SVMi E-Series, and access the System Administration Menu.
Q
Press [3] to manually set the mode.
Q
Follow the spoken instructions to change the port number.
Q
Follow the spoken instructions to change the operating mode, according to
the following list of options:
1
2
Day Mode
Night Mode
3
Holiday Mode
4
Emergency (bad weather) Mode
Q
Day Greeting = Prompt 1001
5-99
To select any additional modes that may have been created
Q
Night Greeting = Prompt 1002
0
Automatic scheduling - automatically follow the system
Schedule table
02 09/05
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