Aastra | AMC 4 | Solution Architecture Description

Solution Architecture
Description AMC
AMC 4.1 with AMC Controller
Aastra Deutschland GmbH
Zeughofstraße 1
10997 Berlin • Germany
Table of content:
1
Introduction ...................................................................................................................................... 3
2
General............................................................................................................................................ 3
3
Previous Solution – until Controller Release 10684.16 .................................................................... 3
4
Next Step – Controller Release 10684.18 ........................................................................................ 4
5
Overview Description AMC 4.1 & AMC Controller ............................................................................ 4
6
AMCC (AMC Controller) .................................................................................................................. 6
6.1
Architecture.......................................................................................................................................... 6
6.2
AMCC Server......................................................................................................................................... 6
6.3
AMCC Server Requirements WLAN ....................................................................................................... 7
6.4
AMCC Capacity Options (SME) .............................................................................................................. 7
7
AMCC Manager Features ................................................................................................................ 7
8
AMCC Key Features ........................................................................................................................ 8
9
AMC 4 Call Methods ........................................................................................................................ 8
10
AMC Features .............................................................................................................................. 8
11
Deployment ................................................................................................................................ 10
11.1
Installation and Configuration ..............................................................................................................10
11.2
Communication System Integration .....................................................................................................10
11.3
AMC Provisioning.................................................................................................................................10
12
Operation and Maintenance ....................................................................................................... 10
13
Additional Features .................................................................................................................... 10
13.1
High Availability ...................................................................................................................................10
13.1.1
Linux HA-based Failover ................................................................................................. 10
13.1.2
General Information ......................................................................................................... 11
13.2
AMC 4 Security ....................................................................................................................................11
13.2.1
AMC Controller Security Options ..................................................................................... 11
13.2.2
Security Guidelines.......................................................................................................... 12
13.3
AMCC Unified Communication Functions .............................................................................................12
13.3.1
AMC Corporate Phonebook ............................................................................................. 12
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1
Introduction
Aastra Mobile Client (AMC) solution is designed to work with all Aastra communication platforms (A400,
A700, A800, A5000, MX-one, OC100, OC1000). The Aastra Mobile Client 4.1 version (AMC 4) requires
the AMC Controller (AMCC) Rev. 10684.18 or later to support all new features. The AMC Controller
connects the AMC to the Aastra communications platforms via SIP interface (SIP user / SIP trunk line).
AMC Controller supports the following features & functions:
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Mobile integration over SIP
Dual-Mode (WLAN / mobile network G2, G3, G4)
Directory Search / LDAP
Least Cost Routing
trueCLIP
Mobile Presence & Instant messaging (IM)
This document provides a description of the AMC in connection with the AMC Controller for mobile SIP
integration with dual mode and Unified Communications features.
It includes a description of the system components and functions, different configurations and the
applicable management functions.
Please refer to manual of connected call server for correct settings.
2 General
The AMC controller changed in order to follow the main request regarding simplifying the configuration
(Fast and Easy Configuration – FEC). Main goal is the relocation of AMC deployment from AMC Portal
to AMCC. This allows in midterm the closing of portal. However, for the time being the portal will be
available to support the installed base of single mode clients and to give customers & administrators
time to merge to the new provisioning processes.
All installers can take part in faster configuration even if the deployment of AMCC is not done by auto
configuration from call server. The very thought of hiding of general pre-setting and reducing of setting
fields makes the installers feeling more comfortable, reduce stress and saves time.
General settings are done only once (User Profile) in AMCC and used for all clients of same User
Profile group.
3 Previous Solution – until Controller Release 10684.16
The AMC controller had to be configured manually or from call server (A400) and the portal was
additionally necessary just for provisioning of clients. The result was a two or three point configuration.
The goal is the consequent reduction of configuration entry points and as well the minimisation of
configurable settings. The deployment and the complete setting of clients, the handling of licences and
the update was only possible from a separate instance – via portal.
Making the portal obsolete is the main step to FEC.
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4 Next Step – Controller Release 10684.18
AMC portal is obsolete for current AMC clients – only the installed base with single mode clients will
have to continue to rely on the portal.
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User based licence handling centralised in call server
Deployment of AMCC from call server GUI (user, extension number, SIP connection,…)
automatically. This is depending on type and release – first call server completely supporting it is
the Aastra 400 in Release 3.1.
“User profile” is set only once and used for all users allocated to this profile.
List of main features implemented:
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Deployment of AMC clients from AMC Controller instead of AMC Portal
Redirect server support for configuration provisioning via AMCC
Travel SIM without preconfigured SIM card number for using of fresh SIM card bought in
destination country
WLAN connectivity check for HotSpot or Hotel scenarios
No more involving of portal for deployment of clients in case of new call server. Only installed
base allowed to add clients via portal.
The implementation of user specific menus or codes is possible. A feature file has to be
imported to AMCC for deployment of correct additional code procedures and menus
regarding connected call server. An intuitive feature file generator will help to generate
custom files which can be loaded into AMCC if required.
LCR rules can be defined and assigned to user profiles in the AMC Controller GUI
BluStar Server Presence integration
Overview Description AMC 4.1 & AMC Controller
The AMC and AMC Controller solution is a client-server based solution offering mobile phone
integration over SIP as well as seamless call continuity when the user moves back and forth between
cellular (2G/3G/4G – GSM/UMTS/LTE) and WLAN networks.
The SIP-based AMC installed on a Smartphone - supporting connections to both cellular and WLAN
(802.11) networks in parallel - interacts with the communications system through the AMCC. The AMC
and the AMCC jointly manage the call and perform the handover seamlessly between the alternative
networks. Handover from GSM to WLAN is initiated automatically but is transparent for the user. The
handover from WLAN to GSM has to be done manually on the iPhone.
The AMC 4 runs on Android 2.3 and 4.x and iPhones 4s and above with iOS 7.1 and higher. Please see
Supported Device Portal AMC on Aastra InfoChannel in order to get more information about
recommended mobile phone OS types and versions. Devices not listed there are generally not
supported.
BlackBerry devices with BB OS 7 are supported and a solution for BB OS 10 devices will be available
soon (will be announced separately).
Once the AMC users are configured via the AMCC management GUI, the AMCC manages the user
registration on the Aastra communications system and keeps track of the users’ presence on the
network. Together with the AMC the AMCC also manages central and communications system related
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parts of the handover activity. The call setup to and from the Public Land Mobile Network (PLMN) is
done through the communications system where the public trunk interface is converted to and from a
SIP network interface to the AMCC. The AMCC also converts DTMF tones received (requests for
telephony services generated from the AMC, e.g. on only-2G-connection) to SIP info messages that can
be handled by the communications system. The AMCC solution also supports corporate phonebook
access over LDAP and the Aastra BluStar Server is also supported for presence services. Instant
Message & Presence Federation over XMPP, if the company has set up a compatible server (IM
requires a 3rd Party XMPP-Server – e.g. “OpenFire”).
AMC 4
Figure 1: AMC Controller Solution
The AMC solution consists of the following parts:
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The AMCC is the server for the mobile integration. It permits dual mode handover and Unified
Communications features like Fixed-Mobile Convergence (FMC) capabilities for enterprise
users. The dual-mode solution with handover capabilities (in both directions) is often referred to
as a core part of the FMC concept. The mobile phones can be used like the user’s desk phone
in the office (fixed or wireless). The AMC user needs just one phone number to be reachable for
customers and partners. The client shows callers number without the caller knowing the mobile
number – he called the wired number.
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6
The AMCC Manager is a web-based system used for configuration and administration of the
AMCC. AMCC management software is part of the AMCC server and is accessible through any
standard internet browser.
The AMC is a mobile client application installed on a smartphone with internet access via 3G,
4G (a.k.a. LTE) or WLAN. The AMC communicates with the AMCC using the SIP protocol.
Voice communication is either SIP-based (WLAN) or traditional circuit switched-based (2G, 3G),
depending on available networks.
The appropriate client application and all settings are deployed directly from AMCC.
AMCC (AMC Controller)
This section describes the AMC Controller, its components and requirements.
6.1
Architecture
The AMCC overview architecture is described in picture 2.
Figure 2: AMCC Architecture
The AMCC consists of the following:
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6.2
The AMCC server engine which is the core application responsible for providing some of the
telephony related features like the seamless handover between PLMN and WLAN, AMCC
directory search, LCR, Instant Messaging (IM) and presence.
The AMCC manager consists of a set of functions for system operations and management. It is
used for server configuration and supports reporting functionalities for analysing the
performance. For information about the deployment of the AMCC solution in an enterprise
please refer to the according platform documentation.
AMCC Server
The AMCC server monitors the AMC for any handover activity.
When the AMCC receives a request for handover from the AMC, the AMCC determines the type of
vertical handover to be performed between the two mediums, VoIP and GSM. If a request for handover
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from VoIP to GSM is detected, the AMCC establishes a second call on the cellular interface for the
same client. On Android the call is established by the AMC on the device. Then the AMCC bridges the
first call with the second call so that the A-party is now connected with the B-party using the GSM
interface. Similarly, it can perform a seamless handover for the call from GSM to VoIP. Restrictions of
automated handover could be caused by mobile operating system and cause manual accepting of call
on the device.
6.3
AMCC Server Requirements WLAN
The WLAN should have the key performance indicators such as signal strength without drops and low
voice latency level to support Voice over IP communications. The AMCC communicates over the IP and
MAC layer with the AMC dual mode application.
Please note that not every WLAN network offers the high quality of service which is required for VoIP.
Sometimes you will find the term Wi-Fi, which is a registered trademark and not for general use of
WLAN.
6.4
AMCC Capacity Options (SME)
AMCC has two capacity options:
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7
AMCC 130 installed for up to 250 AMC 4 users and max. 70 calls (no transcoding) – In case is
of minor use for simultaneous usage the number of users can be expanded up to #? …
The extended use of security of internal WLAN calls (transcoding), the number of simultaneous
calls is reduced.
AMCC Compact allows up to 50 users.
AMCC Manager Features
The AMC Manager is a web-based configuration tool for the AMCC. The AMCC is a Linux-based
application server supporting the administrator to perform all the necessary configurations via its web
interface. It includes a basic system reporting. For more information regarding the AMCC Manager, see
“Administration Guide AMC Controller”.
The configuration of AMCC and AMC is step by step relocated to call managers. First call manager with
deep integration will be the Aastra 400 R 3.1. Between A400 and AMCC the defined protocol
establishes the connection and deploys the SIP and user settings like licensing, user name, extension
number and others automatically to the AMCC. This is really fast and easy configuration.
The AMCC Manager GUI provides the central point for the configuration of the AMCC via web browser,
where the following actions are possible:
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Create, remove and edit the call server data (IP access, call through number, etc.)
Create, remove and edit the AMC extensions and SIP accounts
View the current registration status of the dual mode users
System management:
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Activation of the changed system data
System restart and shutdown
System data backup and restore
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8
Trace and logging features
System status reporting
AMCC Key Features
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Dual mode two-way seamless handover between VoIP/WLAN and cellular networks, depending
on device
DTMF translation between in-band, out-of-band and SIP info format
Network operator supported routing and AMC based routing
Authentication of incoming calls (=trueCLIP)
Corporate directory search via LDAP
IM & Presence via XMPP (external server required)
BluStar Server Presence support
Encrypted VoIP between AMC and AMCC
Fallback to DTMF signalling to call manager in case of missing internet connection between
AMC and AMCC
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AMC 4 Call Methods
10
AMC Features
The AMC 4 supports the below listed features, dual-mode, directory search, presence and IM.
The SIP compatibility of the AMC 4 allows the following functionalities (not all functions are available on
all communications platforms):
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AMC out-of-call-service
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Voice mail
Call forward to any extension
Message waiting indication
Time group
Call protect
Diversion services: meeting, lunch, vacation...
Corporate directory search
AMC In-call-service
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Fast forward number
Take
New Line / Enquiry
Brokering / Toggling
Conference
Call Back
Call Waiting
Call Park
AMC Mobile LCR
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HTTPS call back & DTMF call through
AMC travel SIM
Dual mode (GSM <-> VoIP) automatic seamless handover1
AMC Unified Communications
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Instant Messaging
Mobile Presence
AMC Encrypted VoIP
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1
TLS (signalling)
SRTP (Media)
iPhone does not support automatic handover from WLAN to GSM, only from GSM to WLAN.
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Deployment
11.1 Installation and Configuration
Note: The AMCC has to be installed by trained and authorized system personnel in collaboration with
the local network administrator.
The AMCC software is delivered pre-installed on the AMCC. The latest software version is provided via
the AMC Portal. For instructions on how to install the system, see the installation guidelines provided
with the according call server documentation. Once an AMCC is switched on, it is connected to the
Ethernet, using the static IP addresses that were assigned during installation. For instructions on how to
configure the system, see the “Administration Guide AMC Controller”.
11.2 Communication System Integration
The system administrator integrates the AMCC into the communications system by creating a SIP
extension for each user in the communications system and configuring the SIP trunk in the communications system towards the AMCC.
11.3 AMC Provisioning
The AMC configuration is provided on each AMC handset directly from AMCC when configuration is
finished. The AMC application itself can be downloaded from the iTunes AppStore for iOS and from
Google Play for Android devices.
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Operation and Maintenance
All operation and maintenance tasks on the server are done using the web based AMCC Manager tool.
Topics like fault management, configuration management, performance management information and
certain reporting capability, along with backup and re-storage of configuration, are provided there.
The AMCC Manager is in charge of the following tasks with regard to the configuration of the server and
extensions:
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System restart
System shutdown
System status
System backup and re-storage
For more information on the AMCC manager, see the “Administrator Guide AMC Controller”.
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Additional Features
13.1 High Availability
13.1.1 Linux HA-based Failover
AMCC supports Linux HA-based failover. There are two dual mode servers running the high availability
application to act as a hot standby of each other. One of the servers providing dual mode service is
called the primary server and the other one acting as its standby is called the backup server. The
backup server is continuously sensing the status of the primary server ensuring its availability. In case
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the primary server goes down, the backup server takes over its role. This is called failover and it occurs
within a few seconds.
The synchronization of the user data between two AMC Controllers is organised in a redundancy
configuration. In such a configuration there are two appliances, one serving as a master and the other
serving as slave. The slave will obtain its configuration from the master server. Therefore, this is not a
real synchronization but rather having a master containing the configuration. The slave will keep a copy
of the configuration ready to fill in if the master fails. This applies only to the FMC part of the
configuration. Functions such as IP addressing etc. are considered separately. This automatically
synchronized configuration includes all users, endpoints and registrations, numbering profiles, etc.
The synchronization is done by directly accessing the configuration database of the master server. All
changes of users, endpoints or registrations will become effective immediately and will therefore also be
scheduled for synchronization right after pressing "Save" in the AMCC Management Web GUI. In order
to lower the network load, several changes are collected and then synchronized in one step. It can take
up to 3 minutes until all changes have been properly synchronized to the slave device.
Configuration: The AMC Controller displays a "Database is currently not available" message on the
pages TELEPHONY and FEATURES if it is run in slave-mode. The AMCC Database will not be
available for changes and new data if database synchronization is ongoing and the AMC Controller is
used in slave mode. All FMC services will be rendered by the master. Therefore, changes of
registrations, user accounts, etc. can only be done on the master-AMC Controller. The data on the
slave-AMC Controller will be synchronized (refreshed). If the master-AMC Controller fails, the slaveAMC Controller will take over. Only then, data modifications can be done on the (former) slave.
13.1.2 General Information
To configure both, master and slave, a network connection has to be set up. In theory a standard routed
connection is enough, but since this feature is used in conjunction with VRRP, you need to have a
connection supporting multicast requests, usually a switched connection.
13.2 AMC 4 Security
The AMCC offers services for enterprise telephony. The normal case is that it is placed in a closed
network with end to end security. The AMCC offers SIP authentication based on message digest. An
open source programme for filtering the by firewall offered tables, called iptables, is included and can
be configured if needed. Usually, the enterprise has its own security measures and the AMCC does not
play any critical role in enhancing the system or network security. Please see “Administrator Guide AMC
Controller” for more information.
13.2.1 AMC Controller Security Options
13.2.1.1
Password
On initial start up the administrator is forced to change the default password to a new password that has
to fulfil certain complexity requirements in order to be accepted.
13.2.1.2
Direct Connection
The AMC Controller provides a pre configured firewall and runs on a hardened Linux operating system
(OS). This allows to connect it directly to the internet without risk exposure of your internal network. The
AMC Controller also has a built-in SBC component which provides even more protection.
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13.2.1.3
With Intermediary DMZ
A demilitarized zone (DMZ) can be used to ensure higher protection of your internal system (and its
information). “DMZ” describes a secure network area, which is separate from the internet and the local
network. Normally, this is used for servers that have to be reachable from both the internal network and
the internet (e.g. mail server, web server, etc.). In most cases a DMZ has official IP addresses.
13.2.1.4
Behind a Firewall with NAT and Port Forwarding
If the DMZ scenario is not an option, port forwarding and NAT behind a firewall is also supported. This
scenario is often found in smaller businesses without a sophisticated IT infrastructure.
13.2.2 Security Guidelines
The AMC dual mode handset requires corporate WLAN access. The service can be based on the
unique SSID using wireless authentication and encryption using WPA / WPA2-PSK. A typical secure
deployment scenario can be found on next page.
Figure 3: Voice over WLAN for Dual Mode Solution
13.3 AMCC Unified Communication Functions
With the AMCC UC functions the configured user accounts can get an HTTPS connection to the AMC
Controller via their AMC. There are many different usage scenarios for this HTTPS connection. One of
them is to enable users to access the complete company branch directory or the address book of just
one department.
13.3.1 AMC Corporate Phonebook
The corporate phonebook server, to which you can configure a connection, has to be reachable via
Lightweight Directory Access Protocol (LDAP). Commonly this will be an active directory server. The
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amount of information made available for the AMC via this feature of the AMC Controller depends on
the information available on that server.
© 2013 Aastra Deutschland GmbH. All rights reserved.
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NOTICE The information in this document is subject to change without notice.
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