Garrison Home Owner Manual
169 Fort York Blvd
Toronto, Ontario
M5V 0C8
The information provided herein is provided solely for the benefit of the
homeowner and is believed to be correct, but should be used for guidance
purposes only. When information contained in the Homeowner’s Portfolio is
different from that contained in documentation provided by manufacturers,
architects, engineers, contractors or other purchaser documentation, that
information shall be deemed correct. Copies of this manual can be found on
your ONNI USB.
Congratulations on the purchase of your new home at Garrison. We would like to take this
opportunity to welcome you to your new home and the neighborhood! The Onni Group prides itself
in constructing homes of the highest quality and in providing our homeowners with a first- class
Please note that this manual is not intended to deal with all issues related to your new home
however; it will better acquaint you with the neighborhood, and provide you with a summary of the
more important maintenance issues you can expect to encounter with regard to caring for your new
No Home Is Maintenance Free!
Proper and timely maintenance can extend the life of many of the components and systems
incorporated in your new home, and help you to protect your investment.
These maintenance recommendations are intended to provide you with a basic understanding of
the maintenance requirements of your home, however, should any questions arise, please contact
either Onni Group or the specific product supplier or manufacturer. Undertaking maintenance is not
for everyone. If you are uncomfortable undertaking any specific maintenance task, hire a
Exceptions in Case
of Emergency
pg. 4
Safety & Emergency
City Services
Service Providers
pg. 5
pg. 5
pg. 5
pg. 17
pg. 17
pg. 17
pg. 18
pg. 18
pg. 18
pg. 19
Conditions Not Covered
Under Warranty
Video EnterPhone
Security Access
Garbage Disposal
Mail Delivery
pg. 9
pg. 9
pg. 9
pg. 10
Common Element
Exterior Common Element
Sprinkler information
pg. 11
pg. 11
pg. 11
pg. 12
Storage Units
pg. 12
Property Management
Turnover Meeting
Board of Directors
Corridors and amenity Spaces
Suite Alterations
Getting Settled
Pre-Delivery Inspection
First 30 DAYS of Occupancy
Post 30 DAY Period
Year End Service
Year One in Your New Home
pg. 13
pg. 13
pg. 14
pg. 14
pg. 15
pg. 16
pg. 22
What to Look For,
What to Report,
When and Who to Report to.
Building or In-Suite
Items Requiring Attention
pg. 23
pg. 23
pg. 24
Wood Flooring and
Preventative Maintenance
Natural Stone Floors
Ceramic and Porcelain Tiles
Interior Doors
Natural Stone Counter Tops
Engineered Stone
Cleaning Mirrors
and Shower Doors
pg. 25
pg. 27
pg. 28
pg. 28
pg. 29
pg. 29
pg. 29
pg. 30
pg. 30
pg. 31
Water Shut-off Locations
Exterior Hose Bib
(if applicable)
Faucet Repairs
Tub and Shower Enclosures
Stainless Steel Sinks
pg. 32
pg. 32
pg. 33
pg. 48
pg. 33
pg. 33
pg. 35
pg. 36
pg. 37
Thermally protected Pot
Lights in Shower/Tub/Utility
Rooms (if applicable)
GFCI & AFCI Circuits
Smoke and fire Detectors
Trades List
pg. 39
pg. 39
pg. 40
pg. 40
Forms and Documents
Pre-Delivery Inspection
Appointment Confirmation
Appointment of Designate
for Pre-Delivery Inspection
Checklist - Pre-Delivery
Maintenance & Completion
Right to Access
Homeowner Maintenance
Winter Snow Removal
Key Release Sign-off
Homeowner Service
Request Form
pg. 49
pg. 50
pg. 51
pg. 52
pg. 53
pg. 54
pg. 55
pg. 56
Corridor Fresh Air Units
Range Hoods and
Exhaust Fans
pg. 41
pg. 41
pg. 42
pg. 43
pg. 44
Frozen Water Line
Balconies & Handrails
pg. 45
pg. 45
pg. 45
pg. 45
pg. 45
pg. 45
pg. 46
pg. 47
Hydro Forms
Owner Registration Hydro
Tenant Registration Hydro
Property Owner /
Landlord Agreement
pg. 57
pg. 58
pg. 59
pg. 60
Tri-Sorter Recycling System
WSG: TriSorter Recycling
System Operating
Toronto Recycling Guide
Blue Bin: YES / NO
pg. 61
pg. 62
pg. 63
pg. 64
Exceptions In Case Of Emergency
As per The Tarion Warranty Corporation, certain severe conditions constitute an emergency
situation. An emergency is defined as any warrantable deficiency within the control of the builder
that, if not attended to immediately, would likely result in imminent and substantial damage to the
home, or would likely represent an imminent and substantial risk to the health and safety of its
Emergency situations due to the failure of a municipality or utility to provide the service are not
within the builder’s control.
Please be advised no air conditioning is not considered an emergency item. During this period, it is
important that you provide your builder and their trades’ people access to your home.
Unless service is an emergency; all service requests should be made in writing via mail, fax, and
email or by using a service request form. Please refrain from giving your service request to your
sales representative or our construction personnel
Brookfield Residential services Ltd.
Customer Care Department
3190 Steeles Avenue East, Suite 200
Markham, ON L3R 1G9
35 Grand Magazine Street
Toronto, ON M5V 0E8
T: (416) 510-8700
F: (416) 510-8880
T: (416) 260-2600
F: (416) 260-8240
[email protected]
Safety & Emergency
Ambulance – Police – Fire – Rescue
(EMERGENCY Calls Only)
Fire Services (Non – Emergency)
Police Services (Non-Emergency)
Poison Control
St. Michael Hospital
Mount Sinai
Toronto General
Sick Kids
(416) 338-9050
(416) 808-2222
1 800 268-9017
(416) 360-4000
(416) 596-4200
(416) 340-3111
(416) 813-1500
City Services
City of Toronto
Telehealth Toronto
Recycling Information Line
Toronto Public Library
City Hall
Toronto Transit Commission
(416) 392-2000
1 866 797-0000
(416) 393-7131
(416) 338-0338
(416) 393-4636
School Boards
Toronto Catholic School Board
Toronto District School Board
(416) 222-8282
(416) 397-3000
Service Providers
(416) 542-3100
How much is Toronto Hydro charging for this suite meter installation?
Toronto Hydro will provide and install one suite meter per suite at no cost to the suite owner.
Who will handle the billing?
Toronto Hydro will establish each condominium unit owner as a Toronto Hydro customer and
residential rate account holder and will provide all meter reading and billing activities.
Where will the meters be installed?
Toronto Hydro’s suite metering system is installed in the electrical closets in the hallways. The
meters will not be installed in your suites.
Will there be a power disruption during the installation?
A temporary power disruption will be required for the installation of the suite metering
system. Typically, power to all of the customers fed from a breaker panel will be interrupted
for the time taken to install meters for each of the suites associated with the breaker panel.
This could be between 15 minutes to a few hours depending on the number of meters in
each electrical closet.
In some cases, an additional power disruption may be required if upgrades to the main
electrical system are required. Depending on the layout, such power interruptions can be
from 4-6 hours.
Will you need to enter my suite?
Toronto Hydro does not need to enter your suite for the installation of the suite meter. However, as
part of the commissioning process, Toronto Hydro (or its subcontractor) will need to energize your
stove or clothes dryer to verify that your suite has been assigned to the correct meter.
Who will own the meters after installation?
Toronto Hydro will own the meters. Toronto Hydro will be responsible for all meter maintenance,
recertification and all associated costs.
How will the Condominium Corporation bill me for the Common Element hydro
Toronto Hydro will not be sending you a bill for the common element hydro charges. The
Condominium Corporation may continue to bill you for your portion of the common element hydro
charges as part of your maintenance fee. Please ask your condominium board for more information
regarding this.
Are there payment options for unit owners?
Yes. Toronto Hydro offers a variety of payment options, such as eBilling and Pre-Authorized
If I choose to pay via Pre-Authorized Payment, when will the payment be
withdrawn from my bank account?
You will receive a copy of your Toronto Hydro bill approximately two weeks prior to its due date. On
the actual bill due date, the charges as indicated on your bill will be automatically withdrawn from
your pre-authorized payment account. You will know exactly how much will be deducted from your
account and when.
What is the monthly administrative fee?
You will be charged OEB approved customer service charges as are applicable to all
Toronto Hydro residential customers.
All rate information is available on Toronto Hydro’s website at
Will I be billed different rates for different times of the day? i.e., Time-Of-Use rates?
Yes. The provincial government has mandated the implementation of Time-Of-Use rates. The
meters that will be installed for your suite are Unit Smart Meters meaning they distinguish between
energy usage during peak and off-peak times. You will be billed on Time-Of-Use rates, enabling
you to shift your energy usage to take advantage of cheaper off-peak rates. All Toronto Hydro
Time-Of-Use customers have the ability to view their energy consumption on our web site. This web
tool enables you to view your energy consumption on an hour-by-hour basis and identifies energy
use by peak, off-peak and mid-peak periods.
Are there set up fees to open customer accounts?
All new Toronto Hydro customers are subject to an Account Set-up Charge when a new account is
opened. Currently, the charge is $30.00 and is approved by our regulator, the Ontario Energy
Will security deposits be required from the unit owner to establish an account?
Toronto Hydro will require a $100 Security Deposit from all new Toronto Hydro customers with the
following exceptions:
Toronto Hydro may waive a Security Deposit provided:
 A letter of reference is submitted by you providing information consistent with a good
payment history from either a Canadian gas or electric utility OR;
 You have been a customer of Toronto Hydro before and have a good payment history
including: not more than one Disconnect Notice; not more than one cheque returned due to
Non-Sufficient Funds (NSF); and no disconnections OR;
 A credit check is provided at your expense OR;
 You sign up for Toronto Hydro’s Pre-Authorized Payment plan.
When will my security deposit be returned to me?
Toronto Hydro customers with a good payment history will have their security deposit held for one
year and thereafter returned with interest.
Will I be able to check my electricity consumption on the internet?
YES. Toronto Hydro has developed an enhanced web application to make hourly meter readings
available to its customers for review. You can sign up for this feature on our web site at
If there is a dispute over billing, who will handle the enquiries?
Toronto Hydro handles all initial enquiries regarding billing. If the dispute can’t be resolved,
Measurement Canada or the Ontario Energy Board may be asked to assist in bringing the matter to
***Please refer to APPENDIX C for required forms***
EnterPhone System: Operating Procedures
Visitors at the front entrance can reach you on your telephone by dialing the coded security number
associated with your suite, listed in the EnterPhone directory. Please note that the EnterPhone
system can be connected to a land line or a cell phone.
To permit access, press 6 on your telephone. An elevator will be designated to pick up the visitor
and drop off the visitor on your floor only – this access is time limited so please have visitors
proceed to elevator upon entry. To deny access, simply hang up. A double tone will be heard if a
visitor is trying to reach you while you are on the phone (providing you have call waiting
service). To place the outside call on hold, press the flash button; this will connect you with the
visitor. Press 6 to permit access and then press the flash button to return to your call. To deny
access simply press the flash button to return to your call, do not press 6.
Security Access
Security access keys (Fob’s), will allow access to the lobby entry door and elevators. To gain
access with the security access key, simply present the key in front of the card reader. To access
the underground parking garage simply press the appropriate button on the FOB. If you discover
that your FOB is not working, please contact your property manager. **Please notify your Property
Manager if your fob is lost or stolen**
Garbage Disposal and Recycling
The Garrison is equipped with a Tri-sorter Recycling System. Disposal Rooms are located on each
floor for your convenience. The Tri-sorter Recycling System is designed to handle your day to day
disposal and recycling needs. With just a push of a button you are able to continue your
environmentally responsible practice of choosing waste, organics or recycling.
***Please refer to APPENDIX D for required forms***
Please be advised that the Disposal Rooms and Tri-sorter recycling System are designated for daily
disposal needs. Large items, cardboard boxes, hazardous waste, etc. must be disposed in a
manner consistent with the Rules and Regulations of the Condominium or City Bylaws.
Mail Delivery
The Civic address for Garrison at Fort York:
Suite #
169 Fort York Blvd.
Toronto, Ontario
M5V 0C8
Individual mailboxes have been installed in the lobby. The 2 keys to your pre-assigned mail box are
provided in your completion package. Be sure to let Canada Post know that you are moving.
Canada Post will hold all mail until delivery has commenced in the building. In the interim mail can
be picked up at their Main Depot.
Temporary Mail Pickup:
Canada Post Toronto Depot
600 Commissioners St
Toronto, Ontario
M5T 2C0
The nearest Canada Post is located at:
524 Queens Street West
Toronto, Ontario
M5V 2B0
390 Queens Quay West
Toronto, Ontario
M5V 3A0
The comments below reference general observations. Reference should be made to the applicable
provisions of the Condominium Act.
Common Element
Common elements are covered from the date the Condominium Corporation is registered, and the
individual suite is covered from the date of possession. The homeowner will not actually get title to
their home until the entire complex is registered. Please refer to your “Homeowner Information
Package” supplied by Tarion for details.
Once the project is registered, the common elements will be inspected by the Building Sciences
Engineer and Representatives from both Onni Group and Property Management. Common
element items will not be documented on your interior PDI list. All common element items are to be
submitted in writing, on a “Common Element Deficiency Form” to the attention of your Board of
Directors / Property Management Office.
Exterior Common Element
An exterior inspection (Construction Audit) is conducted around the time of registration to list
damaged or deficient exterior items related to the building’s exterior shell. Common element
concerns are only addressed when the builder is in receipt of this final deficiency list, unless there is
an emergency situation. Exterior work, being weather dependent, is performed from spring through
early fall.
Individual homeowner’s exterior, common element concerns should be addressed to the
Condominium Board of Directors and the property management. It is the responsibility of the Board
along with your property management company to inspect the exterior of the site and provide Onni
Group with a complete and accurate list of exterior concerns.
Sprinkler Information (in-suite, if applicable)
Please DO NOT hang anything on sprinklers/pipes. Even lightweight items can damage sprinklers.
Keep paint away from sprinklers and sprinkler covers. While doing messy work such as painting,
cover the sprinklers with plastic or painters tape that will be easy to remove. Remember to remove
the tape or plastic as soon as you are finished. Be cautious while moving large and tall furniture in
your unit. Do not bump sprinklers or exposed pipes.
Definitions and Rules pertaining to Common Elements can be found in the Condo Documents.
Please find some frequently asked questions about Common Elements below, as a reference only.
Can I have a barbecue on my balcony?
Barbeques are only allowed on terraces and patios that have a dedicated natural gas connection.
Propane, electric and charcoal grills are not permitted on any terrace, patio or balcony.
Can I have plants on my balcony?
No owner shall grow any type of plant, shrubbery, flower, vine or grass, on any common element of
which he/she has exclusive use without the prior written consent of the board.
Can I decorate the exterior walls near my suite?
No owner shall cause anything to be displayed or hung on the exterior of any walls of the common
How many pets can I have?
No animal, livestock or fowl of any kind other than those pets defined as being the following: 1 dog
and/or 1 cat and/or not more than 2 canaries, budgies or other small birds; or an aquarium or
goldfish or tropical fish; or 1 small caged animal usually considered to be a pet shall be kept or
allowed in any unit.
Storage Units
Storage units located in the underground garage are not climate controlled. These spaces may
experience fluctuations in temperature and/or humidity. Residents are advised to not store any
items that are sensitive to temperature or humidity in their storage unit. Furthermore, it is strongly
recommended that any organic materials (foodstuffs, paper/books, etc.) be stored in a sealed
container, such as a plastic storage bin.
For any other inquiries regarding Exclusive use / Common elements, please refer to your
Condominium Documents.
Property Management Information
As you begin the exciting process of moving into your new home, we have put together information
that we trust will assist you.
At this time you will no doubt have a few questions about your new home and the moving process.
This package contains information about your Property Management, move-in procedures, various
system hook-ups, and insurance. You have already received your ‘Homeowner Information
Package’, from The Tarion Warranty Corporation.
When your interim occupancy closing is completed, you will make arrangements to pick up your
keys during regular office hours. Please review the procedure on key release that was also
explained at time of PDI. At that time, you will receive your Closing package.
Please take a few minutes to read through these pages and keep this reference handy for your
If you require further assistance please contact:
Brookfield Residential services Ltd.
3190 Steeles Avenue East, Suite 200
Markham, ON L3R 1G9
T: (416) 510-8700
F: (416) 510-8880
Turnover Meeting
This meeting takes place approximately four to six weeks after the final closing (unit transfer date).
At this meeting Onni Group (the original Board of Directors) resigns and the homeowners elect a
new Board of Directors to present them. All relative documents are also turned over to the
Corporation at this time.
A notice and information regarding this meeting will be forwarded once the condominium has been
registered and the unit transfer date has been established.
Board of Directors
Any interested homeowner who wishes to be involved in representing the Corporation on behalf of
the residents may either volunteer or be nominated by a homeowner. The Board terms will be
staggered for one, two and three years. This will allow for experienced Board Members to remain
on the board after each Annual General Meeting election which will provide continuity and a
resource of experience.
No person shall be a director if (a) the person is under eighteen years of age; (b) the person is an
un-discharged bankrupt; or (c) the person is a mentally incompetent person.
The Board of Directors usually meets with property management on a monthly basis or as required.
One General Meeting is required each year and at this time all members of the Corporation are
updated regarding the business of the Corporation and the audited financial statements are
Property management is there to guide and assist the Board of Directors and the Corporation.
Corridors and Amenity Spaces
Over the next few months, Onni Group will continue to address the finishes to the interior of the
suites. In order to preserve the integrity of the common corridors with minor or no damage at all,
Onni Group will begin to install the corridor floor covering once the majority of the resident(s) on
each floor have occupied their suite. This will begin with the first floor, and progress from floor to
floor dependent on occupancy. Our aim is to have the corridors completed with little to no delay for
all homeowner(s).
Further, we wish to inform all resident(s) that a contracted cleaning crew will be on site to remove all
construction debris on an on-going basis. During this time, we ask all residents and guests to
proceed with caution when leaving and entering the building. Certain areas will be restricted, due to
the on-going construction work.
Please be aware of the scheduled work:
The buildings corridors completions are scheduled to commence based on the occupancy
on each floor.
The Amenity rooms are also scheduled to be completed by
While Onni Group will try their best to ensure that the work flows smoothly and quickly we
must remind all residents, that construction work causes loud noises, vibration and dust.
We ask you to please, proceed with caution.
We wish to thank all residents in advance for their patience and understanding during this
challenging time. Please know that your co-operation and support is very much appreciated.
Moving forward, management will keep all residents fully informed as to our progress.
It is important to make you aware of your insurance responsibilities as well as the responsibilities
you have to the Condominium Corporation. Failure to maintain adequate Condominium Unit
Owners Insurance could result in severe financial hardship should a serious loss occur.
Your Insurance responsibilities as a Unit Owner are as follows:
Personal Property - i.e., furniture, clothing, all personal effects stored, etc.
Improvements or betterment’s made to the unit, i.e., wallpaper, paneling, light fixtures,
upgraded flooring and upgraded kitchen cupboards (reference should be made to the
Definition of a Standard Unit located on the last page of your Condominium Documents).
Personal Liability- Your legal Liability arising out of your personal activities as a Unit Owner
and the ownership of your Individual Unit.
Personal Property - i.e., furniture, clothing, all personal effects, including items in storage
unit and any bicycles located in storage units/bicycle rooms, etc.
Unit Owners should be aware of the following:
You may be responsible for the deductible under the Corporation’s Insurance Policy if a
loss occurs to any property the corporation is responsible for insuring. This charge back of
the corporation’s deductible would apply if the damage was a result of an act or omission
on the part of the unit owner.
If an insurable loss assessment is valid under the Condominium Corporations governing
rules, you could be responsible for your share of this special assessment – this could be
quite substantial.
The Condominium Corporation is responsible for insuring the following:
The Building excluding units.
Personal Property of the Corporation, but excluding the Personal Property of the Unit
The units, as defined from an insurance stand point (refer to Definition of a Standard Unit),
excluding any improvements made or acquired by the Unit Owners.
Liability against the Legal Liability Imposed by law, as the result of Bodily Injury and
Property Damage, arising out of the Corporation’s activities as a Condominium. This
coverage is extended to provide coverage on behalf of the Individual Unit Owners but only
with respect to their interests in the common elements of the Condominium.
Boiler & Machinery coverage as required is the Condominium Corporation.
In the event of a potential claim, an insurance adjuster will be required to view and access the
damage to determine cause and responsibility. Therefore, please ensure that you contact the
management office immediately.
Suite Alterations
Homeowners Alterations to Suites PRIOR TO Registration:
Homeowners will only be permitted to make the following cosmetic changes to their suites prior to
registration and election of the Condominium Board of Directors:
Installation of security system
Installation of home entertainment systems
Installation of closet organizers
Painting and wallpaper
Window coverings (white or off white outside facing, as specified in the Condominium
Homeowners Alterations to Suites AFTER Registration:
Any other changes must await the registration of the Condominium Corporation. Once registration
has occurred, you will be required to write a letter of request and provide a copy of any proposed
plan(s) to the Management Office, addressed to the Board of Directors.
To ensure compliance with the City of Toronto’s Building Department and Ministry of Labour
requirements all work must be completed within the individual suites and cannot be done in
common corridors, stairwells, balconies, terraces or the parking garage. Suite entry doors must not
be propped open. Additionally, elevators must be protected when any materials are brought in. If
any damage should occur to the common areas, such as halls or the lobby, the costs for repairs will
be the responsibility of the homeowner.
Elevator use by your contractor, or decorator, etc., must be arranged through the property manager.
Please ensure works are only carried out in accordance with the City of Toronto noise bylaws,
specifically with respect to hours of work and noise generation. Individual owners cannot alter
common element areas, including exclusive use areas such as balconies or terraces. Please refer
to your Condominium Disclosure Statement and Declaration.
Getting Settled
Once you’ve moved into your new home you will be introduced to a Customer Care Team who will
manage your questions and concerns. Your Customer Care Team will act as a liaison helping you
wherever they can. They may help you fill out a service request form, show you where to find the
information you’re after or set up a service appointment.
By now, you have received your “Homeowner Information Package” provided by Tarion Warranty
Corporation. This is an important reference guide for all warranty coverage and timeframes for
service completion. We encourage you to visit their website for detailed warranty coverage at If you have any questions about what’s covered, please do not hesitate to contact
Please be advised that alterations or additions to any of the services and materials in your home
could void the warranty. If you have a contractor perform work in your home that in any way affects
present service, for example, drywall, plumbing, electrical, heating, completion of intercom, security
or central vacuum systems – we will not be responsible for any malfunction or deficiency related to
this area. If you plan to make additions or deletions to your home, they must be scheduled after the
Building Registration.
Chips, scratches, surface damages or missing items not identified and listed during the Pre-Delivery
Inspection (PDI) will not be accepted as warranty concerns. Items of this nature are only
considered warranted if they are listed at the time of inspection.
Pre-Delivery Inspection
The PDI represents one of your first opportunities to view your new home in its completed state.
During the PDI, you or your designate should identify any damaged, incomplete or missing items as
well as anything which is not operating properly. You will be asked to sign the PDI Form, a
Certificate of Completion and Possession (CCP) as well as a Right to Access after Occupancy and
an Acknowledgement of PDI form. The CCP also marks the official date of possession, which
establishes when your warranty coverage begins. We will walk you through designated areas of
the Building, in preparation for your Occupancy Date.
First 30 DAY’S of Occupancy (TARION)
During your first 30 days of occupancy if you should discover any new items that are nonemergency please submit them in writing on your 30 Day Tarion form.
Post 30 DAY Period
After your first 30 days of occupancy, if you should discover any new items that are non-emergency
please submit them in writing on your Yearend Tarion form.
If a particular item is causing you great inconvenience, and needs attention prior to your Year-End,
please submit your request in writing via email to the Customer Care Department.
Year End Service
Because it can take months to settle in and really get acquainted with your home Onni Group
provides all homeowners with an opportunity for a year-end review with a Customer Care
Should you encounter any unfinished details or deficiencies during the first 12 months in your new
home simply write them down! At the end of the first year in your home submit a service request
and we’ll schedule an appointment to visit your home and assess everything.
Year One in Your New Home
We work together with your building’s management company to provide you with round-the- clock
service. Our team is available Monday to Friday, 9am to 5pm to field any concern from a minor
defect to an emergency situation. All afterhours emergencies will be responded to by your building’s
property management company.
Builder: The person or entity that undertakes the performance of all work and supply of all the
materials necessary to construct a completed home whether for the purpose of sale by the person
or entity or under a contract with a vendor or homeowner. In these Guidelines, the term “builder” is
used to refer to both vendors and builders.
Building Envelope: Means the assemblies, components and materials of a New Home which are
intended to separate and protect the interior space of the New Home from the adverse effects of
exterior climatic conditions. Interior space of the New Home includes all material not directly
exposed to the exterior climatic conditions. Exterior climatic conditions mean the direct effect of
weather on the above-grade portion of the New Home. The wall and roof assemblies that contain
the building space and include all those elements of the assembly that contribute to the separation
of the outdoor and indoor environments so that the indoor environment can be controlled within
acceptable limits.
Contract: The Agreement of Purchase and Sale between the builder and homeowner, or the
construction contract between the builder and homeowner who own the land.
Common Elements: Include areas in condominium projects shared by residents e.g. lobbies, and
recreational facilities such as pools and gyms, as well as “exclusive use areas” e.g. balconies,
parking garages. These spaces/components are looked after by the condominium corporation.
Common elements are identified in the “Disclosure Statement”, forming part of the “Declaration and
Condominium Corporation: Refers to the corporation created or continued under the Condominium
Act, 1998.
Condominium Projects: Include the individually owned units (as in apartment buildings or
townhouse complexes) and the land owned in common by all residents. Condominium projects can
include high-rise buildings, low-rise buildings, townhouses, semi-detached homes and detached
Date of Possession: The date on which the home is completed by the builder for possession by the
first homeowner.
Defect: Means any design or construction that is contrary to the Building Code or that requires
repair or replacement due to negligence of a Builder or person for whom the Builder is responsible
at law.
Delivery and Distribution Systems: Means the mechanical and electrical systems for delivery and
distribution of gas, electricity, water, waste, heat and air within and throughout a New Home, but
excludes plumbing and electrical fixtures and appliances. Include all wires, conduits, pipes,
junctions, switches, receptacles and seals.
Exterior Cladding: All exterior wall coverings, including siding and above-grade masonry (for
example, concrete, bricks, or stone) as required and detailed in the relevant sections of the Building
Code under which the Building Permit was issued.
Home: Includes self-contained one-family dwellings, whether attached or detached; buildings
consisting of two or less self-contained one-family dwellings under common ownership; or a
condominium dwelling unit, including the common elements. Also includes any structure used in
conjunction with the home, but does not include a building built and sold for temporary occupancy
or for seasonal purposes.
Homeowner: The person who first acquires the home from a builder for occupancy, and the
person’s successor in title.
Major Structural Defect:
Any defect in work or materials:
a) that results in failure of the load-bearing portion of any building, or materially and adversely
affects its load-bearing function, or
b) that materially and adversely affects the use of such building for the purpose for which it
was intended,
 significant damage due to certain types of soil movement,
 major cracks in basement walls,
 collapse or serious distortion of joints or roof structure and chemical failure of materials.
Excluding any defect attributable in whole or in part to:
 flood damage,
 dampness not arising from failure of a load-bearing portion of the building,
 damage to drains or services,
 damage to finishes, and
 damage arising from acts of God, acts of the homeowners and their tenants, licensees and
invitees, acts of civil and military authorities, acts of war, riot, insurrection or civil commotion
and malicious damage.
Material and Labour: Means only the Materials and Labour supplied by the Builder for construction
of the New Home. Owner’s duty to Mitigate Damage and Maintain, you are required to maintain
your new home and mitigate any damage to your new home, including damage caused by defects
or water penetration.
You must take all reasonable steps to restrict damage to your new home if the defect requires
immediate attention i.e. turn off water system in the event of a burst pipe.
Unfortunately, if a defect occurs or is made worse due to an owner’s failure to follow the
maintenance procedures provided, or to mitigate any damage, it will be excluded from warranty
Normal: Typical, usual, ordinary or reasonably expected.
PDI: Pre-Delivery Inspection of the home, which is conducted by the builder together with the
purchaser or their designate.
Properly painted surface: Uniform in appearance, colour and sheen, free of foreign material, lumps,
skins, runs, sags, insufficient coverage, drips, spatter, spills, and over spray.
Repair: Activity to be undertaken by the builder as referred to under Action for conditions included in
the Construction Performance Guidelines. The method of repair may involve restoration, alteration,
or partial or full replacement of materials or equipment. The builder must choose a repair method
that will satisfy the acceptable performance/ condition specified in the applicable guideline.
Generally, where repairs are necessary, colour and/or texture may not match exactly the
surrounding original material.
Smooth: An even surface that is free from bumps, projections, foreign material, etc.
Specified plane: A flat, invisible line between two points on the surface of a wall, ceiling or floor
which defines the intended flat surface. The points shall be located as far apart as possible, e.g.
opposite sides of a room or opposite ends of a wall. Such a plane of reference is used to measure
the variation between the specified plane and the actual surface.
Vendor: The person or entity who sells on its own behalf a home not previously occupied to a
Visible: Easily seen when viewed from a position that is normal to the use of the room or area - e.g.,
hallway - standing position; living room - standing or sitting.
Conditions Not Covered Under Warranty
It is important for homeowners to note what is not covered by the statutory warranty. The Act sets
out the following exclusions from warranty coverage:
Defects in materials, design and work supplied by the homeowner
Secondary damage caused by defects under warranty, such as property damage and
personal injury
Normal wear and tear
Normal shrinkage of materials caused by drying after construction;
Damage caused by dampness or condensation due to failure by the homeowner to
maintain adequate ventilation or proper operation of moisture-producing devices such as
Damage caused by the homeowner or visitors;
Alterations, deletions or additions made by the homeowner;
Settling of land around the building or along utility lines, other than beneath the footings of
the building;
Damage resulting from acts of God;
Contractual warranties which lie outside the Ontario New Home Warranties Plan Act;
Damage caused by insects or rodents, except where construction does not meet
specifications of the Ontario Building Code;
Damage caused by municipal services or other utilities;
Surface defects in work and materials specified and accepted in writing by the homeowner
at the date of possession.
Warranty is also not applicable to:
Temporary or seasonal homes not built on permanent foundations and not insulated
sufficiently to enable year-round living (i.e., cottages);
Homes built on pre-existing footings and/or foundations where the existing part exceeds
40% of the footings as determined by linear measurement (footprint). For further
information, please refer to “Homes Built on Existing Foundations”, or visit Tarion’s website
Homes that have been lived in or rented prior to sale;
Homes built in converted buildings;
Homes purchased from a receiver or trustee may not have warranty coverage in certain
If there is any conflict between this publication and the Act or Regulations, the latter prevail.
What to Look For, What to Report, When and Who to Report to.
Your home has been built to meet or exceed the standards of quality in materials and workmanship
set out by the Building Code and the Homeowner Protection Act. In addition, Onni Group takes
great pride in the quality of its homes and the satisfaction of our customers.
Over the course of the first year of any new building, a certain amount of shrinkage of building
materials is expected. There may be some cracking of drywall due to building material shrinkage or
components adjusting and responding to their new environment. As well, there may be other items
that you may notice, but do not constitute a hazard or, in any way interfere with the enjoyment of
your home.
For your own piece of mind and convenience it is important to report problems at the appropriate
time. Some items should be considered emergencies that should be dealt with immediately. Others
may require prompt attention, but can wait until normal working hours. Lastly there are those items
to be noted for the 30 day or year-end review. Below are examples of each type of problem and the
appropriate response.
Building or In-Suite Emergencies
An emergency is a problem that will affect the well-being of the resident(s) and requires immediate
skilled attention to the defect. Examples might include:
Water Leak: If the leak occurs between a fixture and a shut-off valve, close the shut-off valve
immediately. If no shut-off exists locate the main water shut-off (usually located where the water line
enters your home) and turn it off until the problem can be rectified.
Plugged Sewer Line or Fixture: A plugged fixture or sewer line generally occurs because users of
the facility are flushing inappropriate materials down a toilet or drain. DO NOT continue to use the
facility once a blockage has occurred. Attempt to unclog the line by using a plunger. If a larger
blockage has occurred the services of a plumber may be required. If the blockage is the result of a
proven builder defect then Onni Group will take full responsibility for the repair.
Sparking - If a plug or outlet sparks excessively, immediately turn off the breaker and contact the
electrical contractor listed in your Trades List or Onni Group. A small spark when an appliance is
unplugged is not uncommon.
Circuit tripping - Appliances plugged into the same circuit that is tripping should be unplugged one
at a time until an overload is alleviated. This will stop the breaker from tripping.
Power outage - If all power is out to your home, check to see if there is power to your neighbour’s
home. If there is power, check the main breaker on your electrical panel and reset it after checking
for an overload. This may require the assistance of the building manager to open the electrical room
No Heat: If the heating system does not appear to be operational ensure the thermostat has not
been turned down. For electric heat check to ensure that the breaker is in the on position by tripping
it off and resetting it.
Building Entrance Systems: I.E (a malfunction of the front or garage doors) Please contact the
resident manager or property manager.
Items Requiring Attention
Items falling into this category are those that could pose a safety hazard or which, if left unattended
until the year-end review can do greater harm to your home or the building. In our experience, these
items are rare, but might include such things as:
Frozen Water Line (if applicable)-If garden hoses are left attached to hose bibs during the winter,
freezing of the water line can occur. This becomes a problem once the water thaws, as a leak will
occur. If accessible, heating the pipe with a hair dryer may thaw it out. If the frozen pipe is the result
of a proven builder defect then Onni Group will take responsibility for the repair.
Loose railings and other safety concerns,
Malfunctioning plumbing
Electrical problems, including inadequate heat or environmental control,
Water seepage visible as damp areas on surfaces such as exterior stucco,
Window seal failure (the space inside the sealed glass becomes foggy,
Window cracks not due to accidents,
Exterior or entry doors and windows that no longer fit or function properly,
Cracked or broken tile in the shower not due to accidents.
The following advice is meant as a guide for the care and maintenance of the various finishes that
may have been included in your home.
Wood Flooring and Preventative Maintenance
Laminate flooring: Sweep on a daily basis or as needed. Heavy wet-mopping of a laminate floor
should be avoided. Excess water can enter the gaps between boards at joints and can cause the
floor to expand and can cause damage. Make sure to wipe up any spills immediately. Hard to clean
areas can be spot cleaned with a moist towel or rag but be careful not to use too much water or
cleaning liquid. Avoid using any cleaning tools that spray cleaner or water onto a surface. These
cleaning tools may inject moisture in between the floor joints and cause damage to your floor.
Variations in humidity levels in the living space may cause some creaking and cracking and slight
separation of the seams. Excessive humidity should be avoided.
We recommend:
 Avoid excessive wet or damp moping of the floor.
 Sweeping the floor on a daily basis.
 The use of felt pads or a similar product should be placed under table and chair legs.
 Planted pots should be isolated from the floor surface.
 Spills should be wiped up immediately.
 Avoid high heels or stiletto shoes.
Hardwood: Kiln dried material is used for the construction of hardwood floors. However, these
materials are susceptible to movement caused by variations in humidity levels in the living space.
Low humidity levels will cause the wood to separate slightly at the seams of the flooring. High
humidity levels will cause the wood to expand. If excessive, this expansion may lead to cupping or
swelling in the center of the board. These movements vary seasonally and can be somewhat
controlled by monitoring the indoor moisture levels. The movement of the flooring may also create
noises as it expands and contracts.
The appearance of hardwood flooring is easy to maintain and a dry mop or a hardwood cleaner, is
all that is required for cleaning. The need for wax on hardwood floors is rare and many types of
flooring are now factory finished and have specific maintenance requirements. Refer to your builder
or flooring supplier for specific instructions
 Avoid excessive wet or damp moping of the floor.
 Sweeping the floor on a daily basis.
 The use of felt pads or a similar product should be placed under table and chair legs.
 Planted pots should be isolated from the floor surface.
 Spills should be wiped up immediately.
Appliances: Be careful when moving appliances. You should use a dolly or lay down
plywood/masonite and move the appliances over it. This is so the casters on the appliances won’t
leave indentations in the finish. When moving heavy furniture or appliances slip a blanket or scrap
of carpet, face down, under each leg and slide the furniture carefully. This will help avoid scratching
and gouging. Please be advised surface defects are excluded from warranty coverage per the
Cleaning: Clean your floors with a hardwood floor solvent product, available from your local
hardware store. Do not use oil soap or any cleaning product that mixes with water. Ammonia will
damage or dull many surface finishes and should not be used to clean your floor. Never wet mop or
clean your hardwood floors with water. Do not use any wax or cleaner that must be mixed with
water such as oil soap, as this may result in a loss of warranty. Water can dull the finish, and
permanently damage the floor. Wipe up spills as soon as possible, before they get sticky or dry.
Remove dried spills with a cloth or a pad dampened with a manufacturer recommended cleaning
Color Changes: Certain chemicals in wood oxidize in strong light, causing the wood to discolour,
(weather or age) i.e.; develop patina. To avoid uneven appearance, move area rugs occasionally
and drape or shade large west-facing windows. Normal exposure to sunlight will bring about
changes in the shading of any hardwood floor as the floor ages. This is not a defect.
Cracks and Squeaks: All the wood in your home will contract or expand depending on the moisture
in the air. Doors and windows may swell and stick during rainy seasons. In dry, cold weather,
cracks and fine lines of separation may appear in wall cabinets and furniture. This is characteristic
of wood because wood is a product of nature, and its natural quality is what makes it desirable.
Door Mats: If your floor abuts exterior doors, put outside door mats at the entrances to keep dirt and
moisture from being tracked in. Inside you may want to add an area rug to further prevent dirt and
moisture from being tracked onto your hardwood floor. Don’t use rubber, foam back or plastic mats
as they may discolor the floor. To prevent slippage of area rugs, use an approved rug underlay from
a reputable manufacturer.
Furniture: Put fabric-faced glides on the legs of your furniture. They allow furniture to be moved
easily without scuffing the floor. Clean the glides regularly because grit can become embedded in
them. Certain types of casters on furniture may damage hardwood flooring. Barrel-type caster
wheels or wide flat glides are best to protecting your hardwood floor. If your furniture does not have
the right type of caster, we recommend that you change them. Grey, non-marking rubber casters
are the best. Avoid any type of plastic caster. Use floor protectors on the feet of furniture to avoid
scratches. The manufacturer has several sizes of floor protector pads available.
High Heels: Keep high heels in good repair. Spike or stiletto heels that have worn down or lost their
protective cap, exposing the steel support rod in the heel, will dent any floor surface, even concrete.
Such footwear can produce dynamic loads in excess of 1000 pounds per square inch, even when
worn by women of slight or average build. The manufacturer will not accept claims for damages,
which arise from such exposure.
Humidity and Shrinkage: A humidifier is recommended to prevent excessive shrinkage in wood
floors due to low humidity levels. Wood stoves and electric heat tend to create very dry conditions.
Excessive humidity can also adversely affect your floor. A humidity level of 35-55% is
recommended. In damp conditions, proper humidity levels can be maintained with an air
conditioner or humidifier, or by periodically turning on your heating system during the summer
Pets: It is recommended that you clip your pets nails monthly or walk them on concrete to dull their
Vacuum: Vacuum regularly, as often as you vacuum carpets. A brush attachment works beautifully.
Sweep or use a dust mop daily or as needed, to remove loose dirt or grit before it can scratch the
surface of the floor. DO NOT use a household dust treatment as this may cause your floor to
become slick or it may dull the finish.
Waxing: Never wax a surface finish. Wax will, in most cases, be slippery. Once waxed, the floor will
not be able to be recoated to rejuvenate it. It will have to be completely sanded down to raw wood
to restore the floor.
Carpeting care basically consists of avoiding spills, cleaning high traffic areas regularly to
surface dirt and vacuuming the entire carpeted area weekly to remove dirt. Consult your
supplier for the specific cleaning and maintenance requirements of the flooring products
your home. Carpets and rugs should be professionally cleaned every year depending on
and appearance.
used in
the use
Carpets should be vacuumed regularly. They should be cleaned with steam. Avoid the use of
soaps. The soaps if not removed properly can leave a residue that changes the P.H. balance of the
carpet and cause the carpet to change color i.e. yellow. Avoid walking on the carpet in your bare or
sock feet we recommend slippers with soles or soft soled shoes. The oil from the body will cause
the carpet fibers in traffic areas to mat or stick together this is called pooling.
Carpet Drafting: In some cases a black line may be identified running along the wall. In most cases
it will be an exterior wall or stairwell. This is called Carpet Drafting. The cause is from air pollutants
such as diesel exhaust. The air enters the home, without being filtered, through open windows etc.
The natural convection in the home causes hot air to rise and cold air to fall.
Cold air will fall on exterior walls. The carpet will act as a filter and remove the pollutants. These
pollutants will form a dark line along the wall. This cannot be prevented but regular cleaning may
help. It will occur more rapidly in areas where there are heavy trucks or machinery operating on a
regular basis. This phenomenon is becoming more apparent as our homes become more energy
efficient and airtight.
Natural Stone Floors
(Granite, Marble, Travertine, Limestone, Onyx and Slate)
We recommend that when you clean the natural stone do so with warm water. Most stains will
wipe away if cleaned within a reasonable amount of time. Stains left for extended amounts of time
become much more difficult to clean, and may stain the surface, dull and/or even scratch. We do
not recommend any use of chemicals such as abrasive soaps, etc. to clean your natural stone
finishes. These chemicals will scratch/dull or may even stain the surface. Avoid using natural or
manufactured oils and dyes.
Any natural stones, colour, pattern, veining and shading will vary from tile to tile, sometimes even
within a single tile. These variations are natural and produce a unique, elegant appearance.
Granite, which is crystalline in structure, always has tiny pits – spaces, natural fissures also
between the various mineral crystals that may look like cracks. These are not structural defects,
but are natural occurring results of immense heat and pressure, which formed the granite.
Marble is limestone that has been subjected to great pressure and heat that causes a structural
change to a crystalline. Appearance is generally whitish, sometimes translucent, with veining or
colour provided by other minerals present at its formation.
Marble and limestone can be scratched more easily than harder stones such as granite. However,
granite can be damaged by high impact blows and can be chipped.
Ceramic and Porcelain Tile
Ceramic and Porcelain tiles are very durable. Ceramic, porcelain tiles are a man-made product and
have a glazed surface to varying degrees, from a matt finish to semi-gloss to high gloss. Therefore,
these types of tiles will clean with warm water. If too much cleaning product is added, it may leave
streaks or film, and should be washed and/or rinsed again with clean water to remove the film from
the surface. For routine cleaning use a mild detergent; do not use waxes or sealers. As the grout is
porous and will absorb water which will lead to staining, annual sealing of the grout joints with a
clear liquid silicone sealer should be carried out.
In the instance of molded grout, this can be removed with bleach type products sprayed onto the tile
grout when dry to a point of saturation. Then it can be scrubbed to further remove or aggravate the
mold bacteria and then rinsed within 10-15 minutes. However, when using these types of cleaners
use caution and ventilate the area because over exposure to fumes may cause nausea or
unconsciousness. Some separation in the grout lines may occur. Cracks can be filled using a
premixed grout purchased from a tile or hardware shop.
Sealing of the grout is your decision and responsibility. Applying a grout sealer will help to prevent
water from penetrating through the grout and into the sub surface wall area. It is suggested that the
tile surface be wiped down after each shower. An alternative that is gaining in popularity is the use
of a squeegee.
Ceramic floor tiles have been used in some areas of your home i.e. the bathroom(s). If you wish you
may seal the grout between the tiles. This is your decision and responsibility.
We recommend:
 Using a broom to sweep the tile or a damp mop to wash the surface, household detergents
can leave a film on the surface and strong degreasers may actually damage the grout.
 Remove any wet spillage immediately with a damp mop.
 Not waxing the floor tile. The surface may become very slippery.
 Padding be used to help avoid chipping the tile when moving a heavy object across the
Interior Doors
Interior door hardware can be wiped clean with a damp cloth and polished with a soft dry cloth. It
should be noted that natural body oils and many hand lotions are detrimental to brass finishes and
will cause tarnishing.
Care and Maintenance if interior Latex Paint: Latex paints in a lower sheen level like eggshell, satin
and flat have created problems for homeowners for cleaning or washing walls. Lower sheen
products have pigment close to the surface and when cleaned improperly may burnish or become
shiny. This is non-repairable other than repainting.
You could avoid this problem if you take the time to properly clean latex painted walls.
Do not attempt to wash walls prior to latex paint curing (30 days after application)
Always use a mild liquid detergent with no abrasives, (i.e.) dish soap
Apply liquid detergent onto a soft sponge - not cloth, as they act like an abrasive
Gently massage the detergent into the soiled area, allowing the detergent to attack the
soiled area
Once soiled area is clean, rinse sponge out and wipe area gently with clean moist sponge
** If you use this style of cleaning you will reduce burnishing by 90 to 95%.
Natural Stone Counter Tops
(granite, marble, travertine, limestone, Cesarstone, onyx and slate)
All natural stones are porous and act like a sponge in the presence of moisture and fluids and for
this reason may stain. Granite being the densest solid stone surface it is highly resistant to stains,
dulling and/or scratches, however by no means impervious to this.
We recommend that when cleaning natural stones, do so with warm water. Most stains will wipe
away if cleaned within a reasonable amount of time. Common causes of staining are red wine, oils
and/or mustard. Therefore, these types of items should be wiped away with warm water as soon as
possible. Stains left for extended amount of time become much more difficult to clean, and may
We do not recommend any use of chemicals such as abrasive soap, and/or any acid/ammonia
based cleaner to clean your natural stone finishes. These chemicals will scratch and dull or may
even stain the surface.
Recommended Care and Products: A stone countertop spray cleaner is recommended for daily
cleaning, without leaving streaks and no buffing is required. It is specifically developed for fast and
safe daily cleaning and effectively removes grease while enhancing the characteristics of the stone.
The application for this cleaner is for granite, marble, limestone and other natural stone.
Engineered Stone
Engineered stone countertops only require a simple cleaning routine to maintain their attractive
look. Regular cleaning using a damp cloth and a mild soap detergent is already enough. Because
they are highly resistant to stains, they are affected less by coffee, tea, wine, soda, fruit juice, and
vinegar spills. You can simply blot the spills, and your engineered stone countertop can look good
as new again.
Avoid using very strong chemicals (such as acid, alkaline material and acetone etc.) and other
solutions with unidentified ingredients to clean your engineered stone countertop. Read the label of
your cleaning agent before using it to identify its components. Stay away from floor strippers and
oven cleaners because they have very strong chemicals that can damage your countertop surface.
About Sealing -Engineered Stones are made of nonporous material; engineered stone countertops
do not require regular sealing to prevent staining, unlike other countertops made of natural stone.
Compared to granite countertops, engineered stone countertops are almost indestructible.
Engineered stone countertops are also hygienic because they do not affect the taste of food or
compromise its safety when it is prepared on their surface
Wood, PVC & vinyl surfaced cabinets are very susceptible to heat damage. If the kitchen is
equipped with a self-cleaning oven, the cabinet drawers and cabinet doors adjoining the range
should be kept open when the range is in self-clean mode to allow excess heat to dissipate. If heat
is allowed to build up, the surface may delaminate. This precaution should also be taken when the
oven is used for a prolonged period at a high temperature.
Most cabinet surfaces can be cleaned using a damp cloth and a mild detergent. Abrasive cleaners
should not be used. Grease splattered on the surfaces should be removed immediately as it
becomes more difficult to remove as it solidifies.
Our cabinet suppliers have advised us that when using the self-clean cycle of the oven it is
recommended that the doors and drawers adjacent to the oven be opened. The temperatures
inside the stove in the self-clean cycle are very high. The heat can affect the laminate finishes.
Normal wear and tear on material
Damages caused by owner
Water damage in cabinets, door and counters (Where applicable)
Natural grain variation in wood
Normal colour aging and discolouration on cabinet doors and components
Cabinet door adjustments due to settling of premises
Normal contraction and expansion of wood components due to temperature and humidity
To maintain the beauty of your cabinetry for years to come, please follow these guidelines.
When cleaning your cabinets and doors, use a clean damp cloth. Cabinets should be immediately
dried off with a soft cloth. Never allow abrasive cleansers, harsh detergents or steel wool pads to
contact with the exterior or interiors of your cabinets.
Standing water will cause damage to cabinet doors and panels. This applies to both veneers and
solid woods. Keep steam away from all cabinetry. It is recommended not to attach any disposal
units to the cabinet doors as the weight may cause detachment, misalignment or other damage to
your cabinet door or housing.
DID YOU KNOW…? Nature creates…but NEVER duplicates, so two pieces of wood, even from the
same tree are never exactly alike. Due to the difference in natural colour and grain, each piece of
wood will react differently to the finishing materials used.
Cleaning of Mirror and Shower Doors
The best and safest cleaner is warm water used with a soft cloth. Be careful not to allow the edges
of the mirror to get or remain wet over a period of time. This is especially important when cleaning
mirrored doors, as the cleaner can get caught in the side or bottom channels.
Do not use cleaners with acid-alkali or ammonia bases. Most household or glass cleaners
are ammonia based. These will attack the mirror edges and backing causing blacking
Do not spray cleaners directly onto the mirror. Instead, apply cleaner to a soft cloth and
then wipe the mirror. This will prevent puddling at the mirror edges.
Always use soft, grit free cloths to reduce chances of surface scratching and be sure to dry
all joints and edges.
The plumbing in your new home consists of plastic and copper piping for the supply of potable
water throughout the home and PVC plastic piping for the waste disposal. Other products are
available but are less common.
A main water supply shut off has been provided to shut off the water supply to your new home. This
can be used in the event of an emergency and should be located upon occupancy for future
reference. Additional shutoffs may also have been provided to the sink supply lines and toilets to
allow for routine maintenance.
The waste lines have been provided with clean outs throughout the building. These may be located
within cabinets, inside closets or clearly visible on a wall surface. These clean outs must remain
accessible as they are the means of access to the piping should a blockage occur. P-traps are
present at the outflow of all waste piping. These traps are designed to provide a barrier of water,
which prevents the entry of sewer gases into the home. Sinks or drains, which are used
infrequently, may lose this water barrier due to evaporation. If sewer gases are detected, running
water down the waste pipe will re-prime the trap and likely stop the odor.
Any waste materials, including grease, fat and petroleum products, should not be disposed of down
the plumbing system. These materials will accumulate in the piping, especially in the P- traps, and
can significantly reduce the flow of water through the waste system. These substances are also
very detrimental to the municipal sewage treatment systems and private septic systems.
Water Shut-off Locations:
Your suite is equipped with water shut off valves in the following areas:
located below the sink.
located beside the washer and dryer.
This valve must be turned off after each use.
located below the sink in each bathroom.
Please be advised, location may vary for certain layouts. You will be shown the location at time of
IMPORTANT: The water valves are shut off at time of your Pre–Delivery Inspection and Signoff
appointment. The water should be turned off at all water sources in your suite, when you are away
for a prolonged period of time. To shut off water, open the access door and you will see hot and
cold water valves – turn these off. Water should stop flowing after one or two minutes.
In case of a plumbing emergency, every member of your household should know the location of
these valves.
Exterior Hose Bibs (if applicable)
If applicable to your suite, maintenance is required for the hose bib in your unit. The bibs are
located on the exterior wall just outside the exterior entrance door. There are a few steps that must
be taken each Fall to prevent the exterior hose bib from freezing:
Disconnect garden hoses from exterior hose bib.
Shut the water off from the water shutoff valve inside of the suite. The water shutoff will be
located on the opposite side of the exterior wall as the hose bib.
After the water valve inside is off, open the exterior hose bib and drain any water that is in
the pipe. Leave the hose bib open during the winter, and shut it just before you turn the
water back on in the Spring.
The surfaces of the plumbing fixtures are susceptible to damage from abrasive cleaners. Use of
abrasive products and steel wool pads should be avoided as these products will cause the finish of
the fixture to become dull and porous. Refer to the manufacturer's recommended maintenance
procedures for specific information relating to your products.
From paint stripper to nail polish remover, household solvents are all too common throughout every
home. A solvent is a substance that dissolves another substance forming a solution. Solvents that
contain carbon are known as organic solvents and can contain chemicals considered hazardous -they can be flammable and toxic.
Some household maintenance and cleaning products contain organic solvents such as petroleum
distillates. These are sometimes used to dissolve difficult stains or greases on certain materials that
may be damaged by water-based cleaners. Plumbing fixtures are intended for normal household
use only. Caustic products should not be disposed of in the household fixtures.
Each flush only uses 1.6 gallons of water. The National Energy Policy Act of 1992 stated effective
January 1, 1994 that all water closets must be 1.6 gallons per flush maximum. Since a 6 Litre tank
is designed to flush with less water, you will notice all the water does not leave the tank upon
flushing and you may have to hold the lever for a few seconds for optimal operation. You will also
notice the water surface in the bowl is smaller, since less water is needed to operate the toilet
efficiently. The toilet will operate optimally if all contents are placed within the water surface of the
bowl, and not on sides.
Toilets are very susceptible to blockage. New toilet designs use very little water per flush. This
results in a lower volume of water carrying away the waste. Repeated flushing may be required in
some instances to remove solid waste. Dense tissue paper and some thick toilet papers are
unsuitable for these toilets. Never dispose of hair, grease, lint, diapers, sanitary products, “Q- tips”
or plastic in the toilet. Please note this is excluded form Tarion warranty coverage.
Hair, grease, large food particles or other solid forms of waste can plug drains. Should they become
plugged, try removing the debris from the trap beneath the fixture. Alternatively, a plunger can be
used. Once partially cleared, very hot water may complete the job. A more severe blockage may
require a plumber. As commercial drain cleaners are very corrosive they are not recommended.
Toilet Plumbing and Drains Tip:
The toilet is clogged. This may mean that you have to flush a few times or need to plunge.
The toilet is making a ‘burping’ noise. Toilets are designed so that an air bubble is released
from the jet in the bottom of the toilet bowl. This air bubble is part of the design and it will
not hinder the performance of the toilet in any way.
What cleaners do I use to clean my toilet? Wash it with mild soapy water, rinse thoroughly
with clear water and dry with a soft cloth. Avoid detergents, disinfectants, or cleaning
products in aerosol cans. Do not use abrasive scouring powders or abrasive pads on your
toilet seat. Some bathroom chemicals and cosmetics may damage the seat's finish.
The manufacturer does not recommend the use of chlorine blocks or bluing agents in your
tank as it may warp any rubber components (such as the flapper or the gasket between the
flush valve and the china) and may cause plastic components to peel.
Do flush an appropriate amount of
toilet paper.
Do clean the bowl regularly using
Use chemical cleaners sparingly,
especially if you have metal pipes.
Do not flush biodegradable products,
grease, oil, paper towel, Q-tips, tooth
floss, toothpicks.
Do not use chlorine or blue pucks.
Do not use soap in toilet bowl water
Do not wash coffee grounds down
the sink. Throw them out.
If water continuously runs into the toilet bowl from the tank, there may be a poor seal at the flapper
valve at the base of the tank. A worn flapper valve would require replacement. Water dripping from
the base of the toilet tank is likely due to condensation on the tank versus a leak of any
connections. High interior humidity levels will result in condensation on the cold surface of the toilet
tank as the tank is refilled with cold water.
Some toilets and some basins are made of glazed and kiln-fired vitreous china, while some basins
and bathtubs are made of enameled steel. Both are very durable and attractive. To clean these
fixtures, use mild powdered or liquid cleaners. Avoid abrasive cleansers or pads as they will
damage the finish.
Newer Energy efficient (low-volume or dual flush) toilets use less water to flush than older models.
The operation of some new toilets is more sensitive to the effects of the:
 amount of waste
 amount and type of papers
 volume of water in the tank
Helpful Hints: Sink and Drain Stoppages and Clogged Drains
Some tub/shower and floor drains have strainers that are screwed into the drain opening.
You can remove these and reach down into the drain with a bent wire to clear out any
debris that has accumulated there.
Clean pop-up stoppers in the bathroom sink by lifting them out and rinsing them off on a
weekly basis.
Remove the overflow plate on a tub and raise the pop-up assembly to reach the spring or
rocker arm. Remove accumulated hair and rinse well.
Faucet Repairs
Noisy or leaking faucets are frequently due to loose or damaged washers. Turning the fixture off
with too much force can damage washers. Faucet handles should be turned no further than the
point at which they stop the flow of water.
Faucets can generally be easily repaired by either replacing the damaged washer or the faucet
cartridge itself. Basic home repair books describe how to repair typical faucets; however, due to
variations in the methods of manufacture, specific instructions may be required. Prior to beginning
the repair, the water supply must be shut off at the shut off valves provided. If such valves are not
present, the entire water supply system will need to be shut off at the main shut off valve.
Contact a plumber if you are uncomfortable attempting this repair. Green staining of fixtures is
usually a water related issue due to the chemical compositions in the water, and is not a builder
Taps should be cleaned with clear water and dried with a soft cloth. Do not use chemical cleaners
or abrasive pads. These products may cause de-plating of the finishes.
Plumbing fixtures are susceptible to damage from abrasive cleansers. Use of abrasive products and
steel wool pads should be avoided, as these products will cause the finish to become dull and
Green staining of fixtures is usually a water related issue due to the chemical compositions in the
water, and is not a builder defect. A solution of baking soda and white table vinegar will generally
remove these stains. Thoroughly rinse with water after cleaning.
Waste disposers should have cold water run through it before, during the emulsification and after.
The water before and after will help to flush the main sewer lines. Avoid greases as they may build
up in the trap in your drain and cause a blockage. Fibrous foods such as celery will jam under the
pivots and cause them to stick. To help clean the appliance place 2 -4 ice cubes in the Disposer,
every 1 - 2 months, and turn it on. If the Disposer fails to come on check to make sure that the
thermal protector on the motor has not tripped. There is a small reset button located on the side or
bottom of the unit - push it in. Confirm that there are no foreign objects in the unit before resetting.
Tub and Shower Enclosures
A shower curtain will prevent water from running onto the bathroom floor while the shower is in use.
To prevent damage to the flooring or walls, any spills or puddles of water should be cleaned up
Caulking is used to seal seams and prevent water from entering behind the enclosure. If a
separation occurs around your bathtub between the tub and the wall tiles or between the wall and
the enclosure itself, it should be filled immediately with a tub sealer or caulking compound available
at any home supply centre. Leaving the gap unsealed may cause serious water damage to
adjacent materials.
Some tub enclosures have specific cleaning requirements. Generally, abrasive cleaners are not
recommended and harsh chemical cleaners should be avoided entirely. Follow the manufacturer’s
recommendations for maintenance. Also, you should never step into a bathtub with shoes on as
trapped grit and dirt can damage the tub surface.
Stainless Steel Sinks
Stainless Steel Sinks should be cleaned with a mild product specifically designed to be used on
stainless steel. Avoid steel wool as they will leave small bits of metal lodged in the sink and will
cause rust spots to show. The sink does not rust. Caution: Use of anti-bacterial soaps may cause
discoloration of the surface if the sink is not rinsed thoroughly after use.
The best form of maintenance is
frequent, regular cleanings. A little bit
of cleaning on a regular basis is
preferable to a major cleaning on a
sporadic basis.
The best method of preventative
maintenance is to ensure that the
sink is clean, dry and exposed to
room atmosphere when not in use.
Rinse and towel dry the sink after
each use in order to minimize major
cleanups, keeping it shiny and
relatively free of water spots. This is
particularly appropriate where water
may have a high mineral content.
Keep the sink fixture free of any
standing water, which may build up
mineral deposits. The quality of your
appearance and this water quality will
vary from household to household.
Should a mineral deposit build up
over time, use a weak solution of
vinegar and water to remove the
deposit, followed by flushing the
surface with water.
To clean your sink, use the mildest
cleaning procedure that will do the
job effectively.
On the mirrored finish deck we
recommend using a liquid detergent
with a soft cloth. Do not use any
abrasive materials on the mirrored
Inside the sink bowl we recommend
using a mild abrasive cleanser such
as Old Dutch, Comet or Cameo.
Always rinse the sink after using a
cleaning agent, and wipe the sink dry
to discourage any water spotting.
Any cleaning or scrubbing to remove
stubborn stains from the inside of the
sink bowls should follow the direction
of the grain line. Any scrubbing
across the grain will show as a
scratch. Scrubbing in the same
direction as the grain will blend in any
surface scratches.
Steel wool pads should never be
used to clean your sink, as they will
leave a residue of small iron
particles. They may not even be
readily visible, but they most certainly
will lead to rusting and corrosion of
the sink
For similar reasons do not leave any
mild steel or cast iron cookware or
implements anywhere on the sink for
extended periods of time. The
combined presence of iron and
moisture with stainless steel can only
lead to surface corrosion and staining
of the sink.
Do not leave rubber dish mats, wet
sponges or cleaning pads in the sink
overnight as they will trap water
underneath which could lead to
staining and discolouration of the sink
surface. The unique properties of
stainless steel are dependent upon
exposure of the surface to the
Never use abrasive pads or cleaners
on the mirrored finish deck of the
sink. They will scratch the finish.
We don't recommend that you use
chlorine bleach in your stainless steel
sink, as chlorine will attack the
protective layer that makes stainless
steel truly stainless. The risk of
damage is proportional to the
concentration of the chlorine and the
duration of exposure between the
sink and the chlorine agent. Always
dilute any antibacterial product used
and wipe up any spills. Note: some
antibacterial soap may contain
chlorine compounds.
Certain foods such as pickles,
mayonnaise, mustard and salt laden
foodstuffs can cause pitting of the
sink surface if left unattended for
prolonged periods.
containing sulphuric or hydrochloric
acid will attack the sink. Silver dip
cleaners may contain strong acids,
which will attack the sink.
Do not use your sink as a cutting
Light fixtures installed after occupancy, must be installed by a certified electrician. Any homeowner
alterations, additions or deletions will void your warranty. The electrical system in your home has
been installed in accordance with the requirements of the provincial electrical code. The power
supply is fed to the home via underground or overhead cable.
Circuit protection will be via circuit breakers located in the electrical panel(s). The main power shutoff will be located inside the electrical panel or immediately adjacent to it. This panel and the
location of the main breaker should be located upon moving into your new home.
Should the circuit breaker “trip”, it is likely due to overloading of a specific circuit or a short circuit in
an appliance cord. The start-up load of electric motors can also temporarily overload a circuit. To
correct tripped breakers, isolate the cause of the overload or short and disconnect it. The circuit
breaker can then be reset by turning it to the "off" position and then to the "on" position. If the
breaker continually trips, contact an electrician.
Thermally protected Pot Lights in Shower/Tub/Utility Rooms (if applicable)
The pot lights located in the shower/tub enclosures and/or utility room (if applicable) are thermally
protected, which may cause the bulbs to flicker and turn off. This is known as blinking. Blinking is
when the light goes on and off intermittently due to overheating. This can occur if the bulb is of too
high wattage. Most pot lights are thermally protected. The thermal protector is a security device
which is located inside the pot light and its function is to shut off the pot light if the temperature rises
to an unacceptable level. After a while the temperature of the pot light drops and goes back to
normal causing the pot light to turn on again. The correct bulb wattage can be found on the lens
cover of the pot light.
Homeowner electrical Tips:
Loss of electrical power may be the cause of a tripped breaker. With any power loss, check
the main electrical panel for tripped breakers.
Never overload electrical outlets.
Circuit breakers are safety devices located on your electrical panel to prevent over-loading
and fires. They stop the electrical current if it exceeds the safe level for some portion of the
home electrical system. If the demand for electrical current exceeds the safety level, a
circuit breaker will “trip” causing power loss. This requires manual resetting of the breaker.
The “tripped” breaker will be in the off position, visible once the panel door is opened. The
circuit must be turned to the “off” position and then back to the “on” to regain power.
Ground Fault Circuit Interrupters (GFCI) detects any loss (leakage) of electrical current in a
circuit that might be flowing through a person using an electrical product. When such a loss
is detected, the GFCI turns electricity off before severe injuries or electrocution can occur.
These outlets are required in places where there is water. The ON Electrical Safety Code
requires that a GFCI be installed in one bathroom. They may also be installed in the
kitchen. You can recognize the GFCI by the two buttons on the outlet. One says “TEST”
and the other says, “RESET”.
If the “TEST” button is popped out, power has been disconnected from the GFCI; you will
have to press the “RESET” button to gain power in the outlet.
Be sure to clean your smoke detector at least twice a year. Dust particles and cobwebs
can affect the sensitivity of the device. Using the brush attachment of your vacuum, gently
dust the smoke detectors.
Do not paint your smoke detector.
GFCI & AFCI Circuits
A Ground Fault Circuit Interrupter (GFCI) and/or Arc Fault Circuit Interrupter (AFCI) are additional
electrical safety device installed in the electrical system. These devices are breakers that can be
located in the main electrical panel or within specialty outlet receptacles and are designed to
provide protection from ground and arc faults. The GFCI/AFCI is extremely sensitive and will trip if
grounding or arcing of the electrical current is detected. Ground/arc faults usually occur in older
appliances and electrical equipment or inexpensive extension cords.
A poorly insulated extension cord lying on wet ground will often cause a ground/arc fault. Because
water and electricity are a poor combination, protection is installed to the outlets in the bathroom
and outdoors. If these breakers should trip, unplug the source of the fault and reset the breaker
either at the panel or at the outlet itself. GFCI/AFCI outlets should be tested regularly to ensure their
proper operation. Please note that two outlets can be located on the same GFCI/AFCI receptacle
as they are connected on the same circuit.
Smoke and Fire Detectors
Smoke detectors have been installed in accordance with the requirements of the Building Code.
They should be tested monthly to ensure their proper operation, and should be cleaned twice a year
with a vacuum. Please note that these devices are connected directly to the electrical system of the
home and do not require batteries. However, they will not operate in a power outage unless the unit
has a backup battery.
Your suite is equipped with a Heat Pump unit. This unit has a compressor in which it allows you to
heat or cool your suite at any time. The unit is operated by a wall mounted digital thermostat. This
thermostat has the following switches that allow you to manually adjust your settings to suite your
The SYSTEM switch is designated by the HEAT-OFF-COOL on the right hand side of the
 HEAT: Heating system only operates.
 OFF: Both heating and cooling systems are disconnected.
 COOL: Cooling system only operates.
The FAN switch is designated by the AUTO-ON on the left hand side of the thermostat.
 AUTO: The fan operates (or cycles) in response to the thermostat in both heating and
cooling. The fan will operate on or off as will the compressor. When there is a call for
either heating or cooling, the fan will come on. When the heating or cooling is satisfied, the
compressor will stop as well as the fan.
 ON: The fan operates continuously. If there is a call for heating or cooling, the compressor
will operate as needed but the fan will stay on.
Note: It is recommended to operate the fan switch in the “ON” position.
Temperature Setting: Push the temperature setting lever (located at the bottom of the thermostat) to
the desired control point on the temperature scale. The same lever controls both heating and
NOTE: If for some reason you notice that your unit does not operate satisfactory and you notice the
compressor stopping before the space temperature is met, let the compressor cool down
approximately 20 minutes and then restart the unit by clicking the breaker from off to on. If this
condition persists, please contact your concierge.
Ventilation is often the only effective means for removing moisture. Dehumidifiers are only practical
in limited areas. Exhaust fans in the kitchen and bathroom will remove moisture created from
cooking and bathing before the vapor can circulate through the house. These fans need to be run
often enough to remove the moisture.
Windows are an effective means of ventilation and depending on weather conditions, thoroughly
airing out the home for 15 minutes a day may suffice. In addition, opening a window near the
source of moisture while the exhaust fan is in operation will allow for cross ventilation and more
effective moisture and odor removal.
If high relative humidity levels occur inside your new home during periods of very cold weather,
condensation and frost on the inside face of the windows will occur. This is a ventilation issue and is
not a fault with the window. Condensation can result in the growth of mold on the window frame that
can be controlled with a mild solution of bleach and water.
If you are experiencing condensation on your windows, below are a few effective and efficient ways
to reduce the condensation in your home.
Use exhaust fans while cooking
Use bathroom exhaust fans while having a bath or shower
Ventilate the home at least once a day by opening a window or door
Open the blinds and drapes throughout the day to allow for air circulation on windows
Move furniture roughly 12-16inches from windows and heaters
Corridor Fresh Air Units
A rooftop corridor fresh air unit provides fresh air inside your home and the common areas. You
may notice that there is a small gap around your suite entry door. This gap serves as a source of
fresh air within the building and helps maintain the air circulation within your suite.
Combined with the supplied exhaust fans, the gap around the entry door allows fresh air to enter
the suite and assist with controlling condensation. In addition, the fresh air vents keep your suite
free of stale air and lingering cooking odours, which tend to collect in the corridors even with the
suite windows closed.
Not only does the supply of fresh air into the corridors provide a more comfortable living
atmosphere, it is also a safety feature in the event of a fire. If there is a fire inside the building, the
corridor fresh air units are turned off by the emergency fire system preventing smoke from entering
your suite.
An effort should be made to keep the gap around your entry door free of obstructions. Each
building has an engineered airflow balance, which is determined and set prior to occupancy by
residents. Therefore, we ask that you refrain from installing weather stripping around the door as it
blocks the flow of fresh air and is a violation of the Ontario Fire Code.
Please be sure to protect your home from accumulated stale air and excessive moisture. Many of
the tips provided above will assist you in this regard.
Range Hoods and Exhaust Fans
Range hoods and exhaust fans are provided to reduce or eliminate cooking odours and excess
moisture. For efficient operation and to reduce potential fire hazards created by grease
accumulation, filters should be washed frequently. Exhaust fans eliminate moisture from the suite.
The exhaust fans are located in the kitchen, bathrooms and laundry dryer.
The kitchen exhaust fan must be switched on whenever you are cooking. The fan has a removable
filter, which should be removed once a month and soaked in detergent and rinsed. A kitchen fan
and filter requires cleaning. The frequency of cleaning required will depend on how often the range
is used and what type of cooking is done. The filter is made of a steel mesh that performs best
when clean. It is easily removed and cleaned by soaking in warm water with regular detergent. It is
also recommended to clean the fan and housing as well.
The bathroom fan must be used whenever using the bathroom and showering. The switch to
operate the fan is located on the same switch plate as the light. Certain model types may have a
dual fan system that operates with one motor controlled by one switch as per building plans and
specifications. Please note that the fan can be turned on in either location but must be turned off
from the location where it was initially turned on.
Bathroom fan(s) installed in your home are intended to be an integral part of your home’s ventilation
system. A manual switch will control one fan. Some switches can be overridden by the dehumidistat controller when the humidity level in the home is higher than the setting on the controller.
The fan(s) should be cleaned seasonally by removing the dust and dirt that has built up on the fan
blades and grille.
The appliances included with the purchase of your new home have been checked to ensure that
they are operating properly.
All of the appliances in your new home come with a manual, which detail the operating procedures
for the specific appliance. These instructions must be followed in order to maintain the
manufacturer's warranty. Any warranty cards provided with the equipment should be completed and
sent to the manufacturer to ensure your warranty obligations are met.
Dryer: The dryer is equipped with a lint trap inside the machine that needs to be cleaned after each
use. The panel can be removed by pulling down the handle to allow cleaning out the lint from the
screen surface.
**With dryers, check and clean the secondary lint trap on a monthly basis as they commonly
become plugged which reduces the efficiency of the dryer and can be a fire hazard.
**Please note that it is recommended that the lint trap in the dryer itself should be cleaned after
every load of dried laundry. Failure to clean this lint trap as recommended may result in
condensation build up in the dryer duct and trap moisture in the ceiling or walls of your home.
Washer: The water supply valve should be turned off after each use. For added protection, it
should be shut off permanently if you are away from your suite for an extended time. The water
shut off device is located beside the machine, simply slide the control to the off / on position.
Frozen Water Line (if applicable)
If garden hoses are left attached to hose bibs during the winter, freezing of the water line may
occur. This is a result of the water that is standing in the hose and hose bib to freezing and causing
the metal in the hose bib to expand and crack. The resultant crack will create a water leak. This
hose bib will need to be replaced.
The bottom course of stone/brick contains intentional openings (weep holes) which allow for the
drainage of moisture from the cavity located behind the stone/brick. These openings must remain
Flexible sealing compounds are generally referred to as caulking. Numerous varieties exist and
have many specialized uses. Caulking is generally used to seal gaps between dissimilar materials
on the exterior of the building and to seal gaps or joints in exterior finishes.
Balconies & Handrails
Balconies and handrails are exposed to rain, snow and sun. Care must be taken not to damage any
deck membranes and any damage must be reported immediately.
Weather-stripping is installed around exterior doors and windows to reduce air infiltration. Check the
weather-stripping annually to ensure that the seal is adequate. Some weather-stripping is
adjustable and the door should be slightly difficult to latch or lock.
The effectiveness of the window system relies on the individual occupant cleaning both the track
and seals to maintain an airtight seal; this will keep out the elements. It is imperative that when
away from your suite, the window is closed. If left open, moisture could penetrate the interior wall
and potentially damage your walls.
Window glazing is typically made of glass with the exception of some skylights that may use an
acrylic glazing. Current building standards require the use of double glazed sealed units mounted in
thermally broken frames. There is a wide assortment of frame types and the material used can vary
widely. Windows may open in different fashions: they may slide horizontally or vertically, open
outwards like a door or tilt open in the fashion of an awning. Typical windows require minimal
maintenance. Any accumulated grime or debris should be removed from between the window and
the frame.
Most window designs incorporate a drainage track at the bottom of the window to collect any
condensation that runs off of the glazing. These tracks will have weep holes to the outside to drain
this moisture. These holes must be kept clean and can be maintained with a short piece of wire or a
cotton swab.
Condensation is a temperature and humidity related problem. It usually occurs in the winter when
the air outside is very cold and the inside air is warm. Condensation between the layers of glass
within the window frame indicates that the sealed unit has failed. The glazing unit will require
replacement as there is no method of repairing sealed units. If failure of the sealed unit occurs after
the expiry of the first year of warranty coverage, contact your window supplier as the cost of this
repair may be partially borne by the manufacturer.
Window seal failure: Condensation between the layers of glass within the window frame indicates
that the air seal of the glass has failed. The sealed unit will need to be replaced. If the failure occurs
after the first year warranty coverage, contact your Property Management.
As your unit is virtually air tight, there are a few guidelines that should be followed in order to
eliminate condensation and prevent associated moisture damage:
Always use the bathroom fan when using the tub or shower
Always use the stove hood fan when cooking
Always use the fan in the laundry room when operating the dryer. (it is already
interconnected when the dryer is on)
Always run the fan in your heating/air conditioning system to keep the air moving
An excessive number of plants will cause extra humidity
Do not install weather stripping around the entry door frame, as it prevents the normal
circulation of air
Humidifiers should be used with caution. Ensure the unit is the right size for the unit and
watch for signs of excessive humidity
Open a window occasionally, even just a crack, to change the air inside your unit
For more information, please refer to Tarion’s Construction Performance Guidelines on “Interior
Climate Control” as well as Canada Mortgage and Housing Corporation’s “Moisture and Air”
Exterior swing doors are generally made of solid wood, metal, wood over a foam core or fiberglass.
Sliding patio doors are usually constructed with metal or vinyl frames and are supplied by the
window manufacturer.
Exterior doors are exposed to detrimental weather conditions and extreme temperature variations
from the inside to the outside which can harm the surface of the door. Variations in the relative
humidity from the interior to the exterior can also affect the door. Collectively or separately, these
conditions can cause doors to warp or change in dimension. Seasonal variations can occur up to
¼” in any direction. It is prudent to refrain from trimming a binding exterior door as the problem may
rectify itself with a change in climatic conditions. Some exterior doors have restrictions imposed by
the manufacturer as to the color the door may be painted. The heat absorbed by darker colors can
cause failure of the sealing compounds in the glazing and/or cause excessive warping of the door.
Trades List
We are pleased to provide you with a list of our trades. Please contact them directly with questions
regarding their product.
Malfar Mechanical
Mario Ceccanese
[email protected]
after hours:
Jermark @ 416-789-7611
Jay Electric
Kim Termenesi
[email protected]
Security Alarm
Rick Snook
[email protected]
[email protected]
Windows / Glazing
Quest Windows
Julie Bernshtein
[email protected]
Kitchen & Bath
New Image
Gisela or Tina
[email protected]
JJ Stones
Jenny Tsue
[email protected]
Upper Deck
Allan Tracey
[email protected]
Hardwood Flooring
Weston Flooring
Kim or Rosa
[email protected]
Rockford Tile
Jake Gladman
[email protected]
Hillton Painting
Frank Panaro or John
[email protected]
Insuite Fixtures
[email protected]
Finish Carpentry
Imperial trim
Channa Gammanpila
[email protected]
Mirrors and Shower
Central Glass
Jim Cantelon
[email protected]
Central Glass
Jim Cantelon
[email protected]
Customer Service
[email protected]
Bath Accessories
Central Glass
Jim Cantelon
[email protected]
Forms & Documents
We are pleased to provide you with a copy of the various forms you will encounter through your
home ownership. These are for your record should you need to refer to them at any time.
Pre-Delivery Inspection Appointment Confirmation
Appointment of Designate for Pre-Delivery Inspection
Checklist - Pre-Delivery Inspection
Maintenance & Completion – Right to Access
Homeowner Maintenance Winter Snow Removal
Key Release Sign-off Acknowledgement
Homeowner Service Request Form
Hydro Forms
These are the Hydro Forms that must be filled out and returned to Toronto Hydro for activation of
your Hydro Account. If these forms are NOT returned in a timely manner, Hydro Services may be
discontinued and a Re-activation fee may be applied by Toronto Hydro to re-instate service.
Owner Registration Form for Condominium Suite electrical Service
Tenant Registration Form for Condominium Suite electrical Service
Property Owner / Landlord Agreement
Tri-Sorter Recycling System/Disposal
The following are operating instructions for your Tri-Sorter recycling system and waste disposals
along with a City of Toronto Guide for recycling.
WSG: TriSorter Recycling System Operating Instructions
Toronto Recycling Guide
Blue Bin: YES / NO
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