Blackberry | 7100V - GETTING STARTED GUIDE 5-CLICK BIS | Step-by-Step Configuration Guide

Step-by-Step
Configuration
Guide
BlackBerry Internet Service 2.0
Date Created : 18/05/2006
Date Updated : 18/05/2006
Disclaimer:
TM
The configuration guide shown here are for the configuration of BlackBerry Wireless Handhelds for the use of BlackBerry Internet Solution. The features
of the models may not match the reviewed model and vendor's configuration may vary due to changing specifications of handheld and availability.
BlackBerry
Internet Service
Contents
Getting Started
Upgrade Your BlackBerry Internet Service Account via Website
To upgrade to the new BIS Email 2.0
Setting Up Your BlackBerry Internet Service Account via Website
To create an account and change the account information
Upgrade Your BlackBerry Internet Service Account via BlackBerry Handheld
A. BlackBerry 7100
B. BlackBerry 7200/8700
Setting Up Your BlackBerry Internet Service Account via BlackBerry Handheld
A. BlackBerry 7100
B. BlackBerry 7200/8700
Managing Your BlackBerry Internet Service Settings
Activate Your BlackBerry Internet Web Browser
To activate the Internet Web Browser on your handheld
Setting Up For Use While Roaming
Troubleshooting
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BlackBerry
Internet Service
Getting Started
Thank you for subscribing to BlackBerry Internet Service by SingTel.
To begin using your BlackBerry Internet Service and redirect your emails to your BlackBerry Wireless
Handheld, please refer to the User guide here to activate your BlackBerry email account and also start
creating email accounts of your preferred choice. You can configure up to 10 email accounts such as your
SingNet, Hotmail accounts, etc
Enjoy the convenience and freedom of BlackBerry Internet Service by SingTel now that, your business and
personal emails could find you anywhere, anytime.
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BlackBerry
Internet Service
Upgrade Your BlackBerry Internet Service Account via Website
This section describes on the user expectation for the BlackBerry Internet Service upgrade via Website
Instructions – How To Upgrade
1.
Go to SingTel home page at http://home.singtel.com > Mobile > Other Services section > BlackBerry
Internet Service,
Click Login to enter to the BlackBerry Internet Service Login page and a flash page will pop-up
2.
If you click ‘No’, you will see the existing web interface
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BlackBerry
Internet Service
3.
If you click ‘Yes’, you will see the new web interface
Note:
You will see that the mailbox had been removed in the new version. All your mails will be pushed directly into
your handheld. You can adjust your settings in the website
4.
Proceed to the following sections on the respective various settings
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BlackBerry
Internet Service
Setting Up Your Blackberry Internet Email Account via Website
This allows you to create an account and change the account information via Website
Instructions – How To Create an Account
1.
To begin using this service, check that you have Internet access and your BlackBerry Wireless HandheldsTM
ready.
2.
Go to SingTel home page at http://home.singtel.com > Mobile > Other Services section > BlackBerry
Internet Service,
Click Login to enter to the BlackBerry Internet Service Login page and click on Create New Account button
Click I Agree on the Terms & Conditions
3.
On the Account Set-up Page, enter your PIN and IMEI numbers, and click Continue
Note:
PIN (Personal Identification Number) and IMEI (International Mobile Equipment Number) are specific to your
particular handheld and contain information of your current handheld.
These numbers can be found on your BlackBerry Wireless HandheldTM. From Home screen, go to Options >
Status, the information is displayed there.
When you enter the IMEI number, omit the ‘.’ (dot) and ‘-‘ (dash)
Eg. in your device, the IMEI number is 123.456.789xx in your BIS, you should enter as 123456789xxx
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BlackBerry
Internet Service
4.
On the User ID Information page, enter the User ID, Password, Confirm Password and choose the Language
to be displayed on BIS website
Note:
User ID
Password/Confirm
Password
Language
5.
This is your UNIQUE login ID for BlackBerry Internet Service
This is the password to your account. It is case-sensitive and must be between 4 to
16 characters. Re-type to confirm the password
The display language for the BlackBerry Internet Service website
Click the Sign Up button to proceed to add e-mail account
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BlackBerry
Internet Service
6.
Enter your Email Address, Password for the email and Confirm Password
You may also create a BlackBerry e-mail address by entering the Username. Click Next to complete the setup
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BlackBerry
Internet Service
Upgrade Your Blackberry Internet Service Account via BlackBerry Handheld
A. This section describes on the user expectation for the BlackBerry Internet Service upgrade via your BlackBerry 7100
series
Instructions – How To Upgrade via Handheld
1.
Turn on the BlackBerry handheld by pressing the Power Button.
2.
Turn on the device’s radio transmitter: on the Home screen, click Settings, then click the Turn Wireless On icon
and wait for GPRS to appear in uppercase.
3.
Login to BlackBerry Internet Service website and the upgrade page will be displayed on the browser
4.
If you click ‘No’, you will see the existing web interface
5.
If you click ‘Yes’, you will see the new web interface
Back to top
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BlackBerry
Internet Service
Upgrading Your Blackberry Internet Email Account via BlackBerry Handheld
B. This section describes on the user expectation for the BlackBerry Internet Service upgrade via your BlackBerry
7290/8700 series
Instructions – How To Create an Account
1.
Turn on the BlackBerry handheld by pressing the Power Button.
2.
Turn on the device’s radio transmitter: on the Home screen, click Settings, then click the Turn Wireless On
icon and wait for GPRS to appear in uppercase.
3.
Login to BlackBerry Internet Service website and the upgrade page will be displayed on the browser
4.
If you click ‘No’, you will see the existing web interface
5.
If you click ‘Yes’, you will see the new web interface
Back to top
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BlackBerry
Internet Service
Setting up Your Blackberry Internet Service Account via BlackBerry Handheld
A. This allows you to create an account on your BlackBerry 7100g and once your account has been created, it allows
other email accounts to be set up to work with your BlackBerry.
Instructions – How To Create an Account
1.
Turn on the BlackBerry handheld by pressing the Power Button.
2.
Turn on the device’s radio transmitter: on the Home screen, click Settings, then click the Turn Wireless On
icon and wait for GPRS to appear in uppercase.
3.
On your home screen, click Settings, then click E-mail Settings*.
* E-mail Settings only appear once for the initial creation of BIS account. Upon successful creation of your BIS account, Email Settings will not appear on the Home Screen.
4.
On the Welcome screen, click Create New Account.
5.
Click Yes to accept the legal terms and conditions to proceed to the next step.
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BlackBerry
Internet Service
6.
Enter the User ID & Password. Then click Next
** Remember to save this info so you don’t forget!
7.
Scroll your cursor to select the English language option, then the browser will lead you to E-mail account setup
page
Enter E-mail address, the Password to the email & re-type to Confirm Password.
Then click Next & OK to complete the setup
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BlackBerry
Internet Service
8.
You may continue to add another email account or create a BlackBerry email address
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BlackBerry
Internet Service
Setting Up Your Blackberry Internet Email Account via BlackBerry Handheld
B. This allows you to create an account via BlackBerry 7290/8700 and once your account has been created, it allows
other email accounts to be set up to work with your BlackBerry.
Instructions – How To Create an Account
1.
Turn on the BlackBerry handheld by pressing the Power Button.
2.
Turn on the device’s radio transmitter: on the Home screen, click Settings, then click the Turn Wireless On
icon and wait for GPRS to appear in uppercase.
3.
On your home screen, click Settings, then click on the E-mail Settings* icon.
* E-mail Settings only appear once for the initial creation of BIS account. Upon successful creation of your BIS account, Email Settings will not appear on the Home Screen.
4.
On the Welcome screen, click Create New Account.
5.
Click Yes to accept the legal terms and conditions to proceed to the next step.
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BlackBerry
Internet Service
6.
Enter the User ID & Password. Then click Next
** Remember to save this info so you don’t forget!
Note: Click on the ‘?’ mark for help.
7.
Scroll your cursor to select the English language option, then the browser will lead you to E-mail account setup
page
Enter E-mail address, the Password to the email & re-type to Confirm Password.
Then click Next & OK to complete the setup
8.
You may continue to add another email account or create a BlackBerry email address
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BlackBerry
Internet Service
Managing Your BlackBerry Internet Service Settings
This section describes on what are the different function in the settings
Instructions – How To Navigate the Settings
1.
Login to the BlackBerry Internet Service page.
2.
On the left navigation column, you can
9 Add/Edit/Delete Email Accounts
9 Change Handheld
9 Change the login Password to the BlackBerry Internet Service website
9 Send your own Service Books to your handheld
9 Time Zone
For more information, on the top-right corner, click Help
3.
To add another email account. Click Setup Account.
Enter the Email Address, the Password to the email & re-type to Confirm Password, then click Next. A popup confirmation message will be prompted to you informing that your account is successfully set up with the
BlackBerry Internet Service.
You may also edit, delete or create filters on your email account by clicking on the respective icon
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BlackBerry
Internet Service
4.
To change handheld, from the left navigation column, click Change Handheld.
Enter the new PIN and IMEI number, then click Save to save changes. A pop-up confirmation message will be
prompted to you informing that the handheld had been successfully changed.
5.
To change login password, on the left navigation column, click Change Password.
Enter the new password at the Change Password, re-type to Confirm Password. A pop-up confirmation
message will be prompted informing you that the password been successfully changed
6.
To send service books to your handheld, on the left navigation column, click Service Books.
Click on Send Service Books button. A pop-up confirmation message will be prompted informing you that the
service books are successfully sent.
Back to top
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BlackBerry
Internet Service
Activate Your BlackBerry Internet Web Browser
This allows you to access and surf Internet Web pages on your BlackBerry Wireless HandheldTM.
Instructions – How To Activate Your BlackBerry Internet Web Browser
1.
Before getting the browser, please check your handheld version.
For BlackBerry 72xx and 77xx series: From the home screen of your handheld, go to Options then About.
It should read:
BlackBerryTM 7xxx
Wireless Handheld
vX.X.XX (Platform x.x.x.x)
If your handheld reads vX.X as v4.0. Please proceed to the next step. If your handheld reads v3.7, please
proceed to Step 3
For BlackBerry 7100g: Please proceed to Step 4
2.
On your handheld, go to Options and select Network. Press the Trackwheel and select Register Now
The service book will be pushed into your handheld. On the home screen, you should see an icon
(Internet Browser)
3.
On your handheld, go to Options and select Host Routing Table. Press the Trackwheel and select Register
Now
The service book will be pushed into your handheld. On the home screen, you should see an icon
(Internet Browser)
4.
On your handheld, go to Settings then Options and select Host Routing Table. Press the Trackwheel and
select Register Now
The service book will be pushed into your handheld. On the home screen, you should see Internet Browser
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BlackBerry
Internet Service
Setting Up For Use While Roaming
Before using the BlackBerry service when traveling out of Singapore, you will need to manually select the appropriate
SingTel Mobile GPRS roaming partners in order to user the BlackBerry service. Please visit to this website for the list of
SingTel Mobile GPRS roaming partners.
Then proceed to the following steps to setup the network.
Instructions – How To Setup to Be Roaming Ready
1.
On the Home screen of your BlackBerry Wireless HandheldTM, go to Options and go to Network
2.
Click on the Trackwheel, scroll to Scan Mode and click it. Select Change Option and change it to Manual
instead of Automatic
3.
Scroll to Please do a scan and click on the Trackwheel and choose Scan for Networks
Note:
Please ensure that you are in an area of good coverage while doing this. If you do not see any expected names,
you may be in an area of poor coverage.
4.
Scroll to the SingTel Mobile GPRS Roaming Partner Network. Click on the Trackwheel to Select Network
5.
Click on Trackwheel to Register Now and click again to Save
6.
Escape to return to the Home screen, you should see a registration message in your Messages folder. This
indicates that you now set for roaming in the host country.
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BlackBerry
Internet Service
Troubleshooting
1.
Why can’t I send or receive email?
Please ensure that
9 your BlackBerry Radio Signal is on in your Home screen
9 you are in an area of sufficient wireless coverage. You should see a GPRS sign on the top right hand
corner of the handheld Home screen
Else, try to reactivate your account
9 Login to BlackBerry Internet Service
9 On the left navigation column, click Service Books
9 Click Send Service Book
2.
Why am I not able to add an Internet email account to the BlackBerry Internet Service?
Please verify that your Internet email account supports POP3. Contact your Internet service provider for more
information
3.
When I attempt to add an Internet email account, I encountered a message “We were unable to
configure this mailbox. Please tell us how you access this email account”. Why is that so and how
should I go about it?
The email address you had entered may not support POP3 or it is not recognized by BlackBerry Internet
Service. Please contact your Internet service provider for more information. For more information, on the menu
bar, click Help
4.
Where can I find more information?
9
9
9
For information on setting account and email options, refer to the online Help in the BlackBerry Internet
Service (on the menu bar, click Help)
For information on using the BlackBerry Wireless Handheld, refer to the Getting Started Guide included in
your package.
For other information, please visit SingTel home page
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