SAP Workforce Performance Builder 9.3 Installation Guide Workforce Performance Builder

SAP Workforce Performance Builder 9.3 Installation Guide  Workforce Performance Builder
Installation Guide
Workforce Performance Builder
Document Version: 1.0 – 2014-10-15
SAP Workforce Performance Builder 9.3
Installation Guide
CUSTOMER
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Textual cross-references to other documents.
2
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EXAMPLE
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Example
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names of variables and parameters, source text, and names of installation, upgrade and
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Example
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Typographic Conventions
Table of Contents
1
Introduction ................................................................................................................................................... 4
2
2.1
2.2
2.3
2.4
Installing Instant Producer ........................................................................................................................... 5
System requirements ....................................................................................................................................... 5
Installation ........................................................................................................................................................ 5
2.2.1
Notes on updating the Instant Producer .......................................................................................... 6
The workarea .................................................................................................................................................... 6
Uninstalling ....................................................................................................................................................... 7
3
3.1
3.2
Configure settings and project templates ..................................................................................................8
Import settings ................................................................................................................................................. 8
Defining a project template .............................................................................................................................. 8
4
4.1
Browser settings for the playback ............................................................................................................. 10
Basic Setup ..................................................................................................................................................... 10
5
5.1
5.2
5.3
5.4
5.5
5.6
Settings for the SAP Client ......................................................................................................................... 12
SAP GUI Scripting ........................................................................................................................................... 12
Settings up to SAP GUI 7.1.............................................................................................................................. 13
Settings for SAP GUI 7.2 and higher............................................................................................................... 14
Settings for modal dialogs .............................................................................................................................. 14
Font settings ................................................................................................................................................... 14
Page titles in page keys for SAP ECC ............................................................................................................. 15
6
Opening individual workareas via links ..................................................................................................... 16
7
7.1
Connection to the Manager......................................................................................................................... 17
Establishing the connection ........................................................................................................................... 17
8
Technical Support ........................................................................................................................................ 18
SAP Workforce Performance Builder 9.3
Table of Contents
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3
1
Introduction
This installation manual will provide you administrative support in using the SAP Workforce Performance Builder
Instant Producer. Various prerequisites need to be complied with when installing the Instant Producer and when
recording and playing projects and specific settings applied.
Once the installation has been completed and the appropriate settings applied, work can begin immediately on
producing learning content in the Instant Producer.
Note
Should you require help with the installation or the applicable settings, please contact SAP support, which
is available to assist you with any questions. You will find the necessary information and contact data in
the "Technical Support" section of this manual.
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Introduction
2
Installing Instant Producer
The following chapters describe the system requirements, installation and uninstallation of the Instant Producer.
2.1
System requirements
In order to successfully install and use Instant Producer, your computer must fulfill the following requirements:
Type
Specifications
Operating system
Windows Vista, Windows 7 and Windows 8 (without
tile mode)
32 & 64 bit version
Processor
Pentium IV, at least 1 GHz
Memory
A minimum of 1 GB
Hard drive
200 MB of free space
Browser
Internet Explorer 7.0 – 11.0
Scenario
Requirement
Java Applications
Java Access Bridge installed
Documentation Generation
MS Office (Word) 2003 - 2013
2.2
Installation
The installation will be done with the installation file called SAP-Workforce-Performance-Builder-InstantProducer.msi. The installation program will guide you through all the steps for installing the Instant Producer.
Please follow the instructions in the displayed dialog, after double-clicking on the program icon.
Note
o
To be able to install the Instant Producer you require administrator rights for the PC on which the
Instant Producer is to be installed.
o
In case you have already installed a version of Instant Producer note the following chapters with notes
to the update process.
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Installing Instant Producer
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2.2.1
Notes on updating the Instant Producer
In case you update an already existing installation of the Instant Producer note the following information.
2.2.1.1
Update Instant Producer using a service release version
(SP)
If you want to update an already existing Instant Producer installation to a newer service release (SP) without a
change of the major version the installation program will recognize the existing installation and automatically
overwrite existing program components within the installation process.
2.2.1.2
Update Instant Producer to next major version
If you want to install a new major version (e.g Instant Producer 9.2) note that any already installed previous major
version (e.g. Instant Producer 9.1) won't be uninstalled automatically.
You have to uninstall the older Instant Producer version manually. Read chapter Uninstalling on how to do so.
Consider that the Instant Producer uses the same workarea for all versions. Opening the updated workarea
afterwards with an older Instant Producer version might result in application malfunction and data inconsistency.
2.2.1.3
Update Instant Producer using a custom program path
In case you installed your previous Instant Producer version to a custom path like D:\programs\wpb and you
want to install your new major Instant Producer version by using the same custom path you have to uninstall the
previous Instant Producer version before installing the new version. After uninstallation of the previous version
you may use your custom installation path again.
2.3
The workarea
After installing Instant Producer, the workarea will be created automatically with directly importing the necessary
resources into it. The workarea is the folder where all configurations and content files are stored, including the
macroset, bubble styles, trainer etc.
The workarea will be located in the following folder:
%USERPROFILE%\AppData\Local\Instant Producer Workarea
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Installing Instant Producer
2.4
Uninstalling
The uninstalling of the Instant Producer can be done within the software dialog of your operating system.
Note
When uninstalling the Instant Producer only the program is deleted. The workareas that were created are
retained for further use.
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Installing Instant Producer
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3
Configure settings and project templates
The following chapter describes how you can define and export settings and project templates in the Producer for
any work created using the Instant Producer.
3.1
Import settings
The Instant Producer uses predefined settings for recording, thus simplifying the recording process. In addition to
this, it improves consistency of recordings by different authors.
To be able to modify the recording settings despite this, the project manager can define the settings in Producer
and then import them into Instant Producer. This means that you can distribute predefined settings to authors
and integrate them in a simple way.
This can be done as follows:
Define the settings
1.
In Producer open the central configuration dialog via the Tools -> Settings... menu.
2.
Go to the Application -> Record Application section.
3.
Define the required recording settings and confirm the Dialog by pressing Ok.
Export the archive
1.
Now export the settings as an archive file (*.dkp). To do so, select the menu item Workarea -> Administration
-> Export Archive...
2.
The Configuration/Style resource contains the recording settings. Select it and confirm by pressing Ok.
3.
Now specify the target directory and the filenames. Click Save.
Import the archive into Instant Producer
1.
Open Instant Producer.
2.
In the taskbar click Import Settings.
3.
Select the archive with the required resource and confirm by pressing Open.
4.
After importing, restart Instant Producer to apply the settings. A dialog tells you to do this.
3.2
Defining a project template
When you create a new project in the Instant Producer, you can create templates and distribute them to your
authors. The templates are useful for ensuring uniformity when more than one author is working on a project.
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Configure settings and project templates
Creating a template
You can create a template in the Producer and export it for use with the Instant Producer:
1.
In the Producer, create a new project by clicking on New project from the toolbar in the project editor. It is
recommended that you save this in a folder in your workarea that is specifically for templates.
2.
A dialog box will appear. Enter a name for the template, e.g. Standard template. Confirm by clicking on OK.
3.
Next, configure your project as desired. To do so, from the project editor, open the main configuration dialog
box and define all the project-specific settings.
4.
Save your project.
5.
Next, open the main configuration dialog box from the menu Tools -> Settings...
6.
Under Project templates, select the project you just created and click on OK.
Exporting templates and settings
After having created a project, you can export it along with its settings. To do so, please follow the directions
found under the section Exporting settings in this user’s guide. Make sure that both the project and its resource
Configurations/Style file are exported.
Note
Only export empty objects to serve as templates for the Instant Producer. Projects that have been
created or changed in the Producer are not compatible with Instant Producer and for this reason, they
cannot be edited in Instant Producer.
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Configure settings and project templates
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4
Browser settings for the playback
A few changes are required to the security settings of the browser used so that the relevant browser works
perfectly with SAP products.
System requirements
The following requirements need to be complied with to ensure that lessons can be successfully played back:
Browser
Version
Operating system
Internet Explorer
7.0 – 11.0
Windows Vista, Windows 7 and
Windows 8
4.1
Basic Setup
Note
The settings configuration as handled in this chapter is based on the assumption that you use Internet
Explorer's default settings and default security levels. If you use a custom security level, read the chapter
Custom setup to ensure your settings match the requirements.
Playback of contents located on the Internet
To apply Internet Explorer Security Settings, open Internet Explorer and navigate to the Internet Options
command in the Tools menu.
1.
Click on the Tab Security and select Local Intranet or Internet, depending on where your lessons are located.
2.
Click on Custom level... to open the Security Settings dialog. Enable the settings shown below.
Section/Setting
Set to
Why?
Enable
Display lesson modes in trainer
with correctly positioned control
elements.
Miscellaneous
Allow script-initiated windows
without size or position constraints
Recommendation
In Internet Explorer 9, turn off the Protected Mode for the network zone that is the source of the contents.
This ensures correct window handling for links that open content in a new window. Not doing so might
result in the window being opened in full screen mode, without the possibility to close the lesson before it
is finished.
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Browser settings for the playback
Playback of local contents
If your contents are stored on a local hard drive or if your contents were delivered on a CD/DVD, you have to allow
active contents to be run locally.
1.
Open Internet Explorer and navigate to the Internet Options command in the Tools menu.
2.
Click on the Advanced tab and scroll to the Security section. Enable the settings as described in the following
table.
Section/Setting
Why?
Allow active content to run in files on My Computer*
Playback contents from your local hard drive(s). This
is especially important if you want to preview your
authored contents from Instant Producer.
Allow active content from CDs to run on My Computer*
Playback published contents on CD/DVD.
Common settings

Configure Internet Explorer's pop-up blocker
The pop-up blocker needs to be deactivated to display lessons in the trainer. This option can be accessed
using the Tools -> Pop-up blocker menu.
Alternatively, you can input the corresponding URL in the pages that are enabled for pop-ups, in the Pop-up
blocker settings.
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Browser settings for the playback
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5
Settings for the SAP Client
If projects are to be recorded via an SAP ECC client, certain settings need to be applied if the recording is to
proceed without a hitch.
5.1
SAP GUI Scripting
The SAP GUI Scripting is necessary for the recording that the objects in the ECC window can be properly
recognized via the scripting interface from SAP. The SAP GUI Scripting should be activated on the server side so
that the object information can be extracted.
In some cases is an activation on client side necessary (see scenario). If the scripting is activated on both sides, a
red/white symbol will appear in the bottom right-hand corner.
The table gives you an overview of the recording scenarios and the necessary SAP GUI Scripting setting:
Scenario
Set to (Client)
Set to (Server)
Profound Recognition (Standard)
Deactivated
Activated
Simple Recognition
Activated
Activated
Note
NWBC with embedded SAP GUI: For the recording with with profound recognition activate the SAP GUI
Scripting also on client side.
The SAP GUI Scripting on Client side can be set under the Customize Local Layout -> Options menu:
Area / Setting
Sceanario Activated
Sceanario Deactivated
Enable Scripting
Activate
Deactivate
Notify when a script attaches to a
Running GUI
Off
Disabled
Notify when a script opens a
connection
Off
Disabled
SAP GUI up to 7.1:
Scripting
SAP GUI 7.2 and higher:
Accessibility & Scripting -> Scripting
Enable Scripting
Activate
Deactivate
Notify when a script attaches to a
Running GUI
Off
Disabled
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Settings for the SAP Client
Area / Setting
Sceanario Activated
Sceanario Deactivated
Notify when a script opens a
connection
Off
Disabled
Note
Note that graphical object recognition is not possible when scripting is active. For graphical object
recognition, additional requirements are necessary which are not standard. Contact your SAP consultant
if you have any questions regarding this.
5.2
Settings up to SAP GUI 7.1
The following settings refer exclusively to the SAP client and are to be applied in Customizing the local layout in the
New design and Options menus.
Settings under New Design
Area / Setting
Set to
General
Active theme
Select theme as application profile will be used by you,
i.e. Tradeshow for using SAP GUI Tradeshow
Font size
100%
Color settings
Theme
Select exact the same theme as chosen in General.
Settings within the Options dialog
Area/Setting
Set to
Options
Quick info
None
Local data
History
Off
I18N
Activate the multi-byte functionalities to support
Off
Cursor
Narrow cursor
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Settings for the SAP Client
Enabled
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5.3
Settings for SAP GUI 7.2 and higher
As of SAP GUI 7.2, there are several differences in the settings when compared to previous versions.
The following settings can be defined from the option Customize Local Layout .
Area / Setting
Set to
Theme
Active theme
Select a theme for the corresponding application
profile, such as SAP signature, tradeshow…
Visual Design
Font settings
Default settings
Interaction Design > Vizualisation & Interaction
Cursor Width for Input Fields on Screens
Narrow cursor
Interaction Design > Notifications
Tooltip Delay
No Tooltip
Local data
History
5.4
Off
Settings for modal dialogs
The option Dialog (modal) is to be activated for optimal recognition of objects on modal dialogs. The setting is
located on the F4 Help tab of the settings dialog, which can be launched from the Help -> Settings menu.
5.5
Font settings
Position-based objects such as explanation bubbles, interactive surfaces and highlights are dependent on the
predefined font properties in SAP; having differing settings can change the layout of the interface. It is important
that the settings are the same when recording as well as when playing back the simulations (on users’ PCs) in
order to ensure that the objects are displayed properly at all times.
In order to adjust the font in your SAP system, go to the font settings in your SAP GUI:

Font settings (up to SAP GUI 7.1)
The settings can be changed from the menu Options -> Font (I18N)...
If this menu entry is not enabled, you can activate the setting Activate Multi-Byte Functions under I18N.

Font settings (SAP GUI 7.2 and higher)
You can adjust the settings under Visual Design -> Font Settings.
14
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Settings for the SAP Client
5.6
Page titles in page keys for SAP ECC
In the recording of SAP ECC it may be possible that advanced system information will be included in the page key
(e.g.: WA1(1)/000 SAP Easy Access instead of SAP Easy Access). By performing a rerecording or playback a
navigation this can result in an incorrect page recognition. To avoid additional information in the page key, the
following adjustment in the registry of the operating system should be done:
1.
Open the registry editor with the command regedit about the Run… dialog.
2.
Select the entry HKEY_CURRENT_USER -> SOFTWARE -> SAP -> SAPGUI Front -> SAP Frontend Server ->
Administration in the editor.
3.
Create a new DWORD value about Edit -> New:
Value name: ShowAdditionalTitleInfo
Value data: 1
4.
Restart your SAP system so that the registry entry can take effect.
5.
Change the value in the registry to 0.Thus you can deactivate the display of the title information.
Note
Changes in the registry of the operating system should only be done by administrators.
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Settings for the SAP Client
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6
Opening individual workareas via links
The Instant Producer uses a predefined workarea by default for managing resources and projects. If you would
like to use an alternative workarea, you can directly link the workarea and open it in the Instant Producer. To do
so, it is important to assign the link an initial parameter. Proceed as follows:
1.
Create a link for the Instant Producer icon on the desktop or in the start-up menu and enter a name for the
workarea.
2.
Click on the right mouse button to open the context menu for the link, then open the link's properties.
3.
Next, click on the Links tab.
4.
Under Target, the path for the ipro.exe will be displayed. Manually enter the path for the workarea in the field.
It should look something like this:
"C:\Program\SAP Workforce Performance Builder\Instant ProducerVersion\ipro.exe” -wa "C:\Documents
and settings\user\SAP Workareas\Workarea "
"C:\Program Files\SAP Workforce Performance Builder\Instant ProducerVersion\ipro.exe" -wa "\\FTPFolder\Workarea"
Quotation marks must be used when entering the path of the workarea if there are any spaces in the path's
name. If there are no spaces, quotation marks are not necessary.
You can add as many links as you would like. Just remember to give each link a unique name so that the initial
parameter can be assigned correctly.
Opening a workarea using environment variables
Just as with directly opening a workarea using Instant Producer links, you can also define Windows environment
variables to open the workareas. For example, this could be based on the PC name and logged-in user and could
allow this user to open the Instant Producer from a third-party system.
To do so, proceed as follows:
"C:\Program Files\SAP\ipro\ipro.exe" -wa "C:\temp\%username%"
"C:\Program Files\SAP\ipro\ipro.exe" -wa "C:\temp\%computername%"
Examples of possible environmental variables:

computername – name of the computer

username - name of the user who is currently logged on to the PC

userprofile – path to the user’s profile directory
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Opening individual workareas via links
7
Connection to the Manager
The SAP Workforce Performance Builder Manager is a server-based productive environment to support groups of
authors. Resources and learning units are collected and managed in the central workareas stored there.
Note
The Manager does not form part of the standard performance scope of the Instant Producer and needs to
be licensed separately. You can obtain further details from your SAP customer adviser.
Prerequisites in the Manager
Before you can connect the Instant Producer to the Manager, you need to make sure certain prerequisites are in
place:

You need to set up a central workarea for the management of the projects and resources, which the Instant
Producer can access.

You need to set up users in the Manager who are to work with the Instant Producer and assign them the
required author rights.

If projects are pre-defined in the Manager, these must be assigned to the respective authors. These authors
will then be able to automatically download the products while working in the Instant Producer via function
Get projects...
Note
You can obtain further details on the Manager in the help documentation provided for that module.
7.1
Establishing the connection
When a user logs on to the Manager, they will be offered option Connection iPro in the workarea screen. After a
click on this button, a file named connection.ManagerConnection can be started. This is the connection file for the
Instant Producer that contains all the necessary settings for the connection to the Manager relating to the
Manager environment, the logged-on user and the selected workarea.
By double-clicking on the file, the author can connect to the Manager via a login dialog. Subsequently, all centrally
available resources are downloaded to the local working area so that the Instant Producers connected to the
Manager receive the same resources and settings. When the resources available on the Manager are updated, the
Instant Producer will download the updated versions automatically after the next start.
SAP Workforce Performance Builder 9.3
Connection to the Manager
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8
Technical Support
Please use the SAP Incident Wizard on the SAP Service Marketplace to submit your incidents on the following
components:








KM-WPB // Workforce Performance Builder
KM-WPB-PRO // Workforce Performance Builder – Producer
KM-WPB-IPR // Workforce Performance Builder – Instant Producer
KM-WPB-MGR // Workforce Performance Builder - Manager
KM-WPB-NAV // Workforce Performance Builder - Navigator
KM-WPB-CXH // Workforce Performance Builder - Context Sensitive Help
KM-WPB-APR // Workforce Performance Builder - Application Profiles
KM-WPB-SMI // Workforce Performance Builder - Solution Manager Integration
If you are not familiar with the SAP Service Marketplace, read the following information:






18
To access the SAP Support Portal you need an S-user ID and password. You can request access data from
your SAP Super Administrator or register online on the SAP Service Marketplace page under
‘Registration‘.
With this user, you have read-access to all the contents of the SAP Support Portal, you can use the SAP
Community Network and SAP Help Portal, and you can also book courses under SAP Education.
If you want to work with the support applications (Incident Wizard, license key request, system data
maintenance, manage remote connections, software download and so on), you need the corresponding
authorizations, which your SAP Super Administrator can give you.
You can find information for new users and about support applications on the Support Portal Homepage
under ‘Learn More‘. There you can also register for a personal overview demonstration of the SAP Support
Portal.
In case of problems with SAP Service Marketplace contact you local Customer Interaction Center.
An online webform is available on http://support.sap.com/contactus. This webform should be used for all
written communication with your local customer interaction center. More Details about Incident
Processing, Support Addresses and Hotline Numbers can be found here:
http://service.sap.com/sap/support/notes/560499
Are you interested in a tour through the SAP Support Portal? Register for an online demo.
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Technical Support
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