The SURFboard SB5100 Cable Modem is a high-speed data connection device that allows you to connect to the Internet via your cable provider. It's compatible with both USB and Ethernet connections, giving you flexibility in how you connect. This guide will help you quickly connect and use this device.
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Insert the CD-ROM only if you are going to make a USB connection or to read the SB5100 User Guide.
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Ethernet
OR
USB
Do not connect both the Ethernet and
USB Cable to your PC. Use one or the other depending on your
PC Configuration.
Your computer may vary from illustration
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This information is to help you quickly solve a problem. Before calling your service provider, try unplugging and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem.
The Problem The Solution
Check that the power adapter is plugged in. Power adapter may vary from illustration.
Green POWER light is OFF
Standby Try pressing the Standby button.
Cannot receive or send data
501653-001
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Standby
If you have cable TV, check that your TV is working and the picture is clear.
If you cannot receive your regular TV channels, your data service will not function.
Try pressing the Standby button if the Standby light is ON.
Check the coaxial cable at the cable modem and wall outlet. Hand-tighten if necessary.
SURFboard Cable Modem User Guide
Introduction
Before You Begin
Installation and Configuration Overview
Troubleshooting
Contact Us
Frequently Asked Questions Cable
SB51 board
Check that the USB or Ethernet cable is properly connected to the cable modem and your computer.
Cable Modem
Check the IP address by following the steps in “Verifying the IP Address in Windows® 95, 98, or Windows Me®”or “Verifying the IP Address in Windows® 2000 or Windows XP™” in the
User Guide (on the CD-ROM). For non Windows users, you must have Adobe Acrobat Reader installed before opening the User Guide. Call your cable provider if you need an IP address.
Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where the error occurred as described in
“Front-Panel Lights and Error Conditions” in the User Guide (on the CD-ROM).
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Key Features
- High-speed data connection
- USB and Ethernet connectivity
- Easy installation and configuration
- Standby button for power management
- Front-panel lights to indicate status and errors
Related manuals
Frequently Answers and Questions
How do I connect the cable modem to my computer?
What do the lights on the front panel mean?
What if I encounter problems with my cable modem?
What is the function of the Standby button?
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