SafeCom Solutions Overview

SafeCom Solutions Overview
Solutions Overview
D10930-03 February 2012
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Trademarks: SafeCom, SafeCom Go, SafeCom P:Go, SafeCom OnLDAP, SafeCom ePay and the SafeCom logo
are trademarks of SafeCom a/s. Company and product names mentioned in this manual are trademarks or
registered trademarks of their respective owners. SafeCom a/s cannot be held responsible for any technical or typographical errors and reserves the right to make changes to products and documentation without
prior notification.
Patent: SafeCom has received the following British patent GB 2350 713 B, US patent US 6,952,780 B2 and
Europe EUR EP1 120 701.
© Copyright 1999 - 2012 SafeCom a/s
SafeCom a/s
Lautrupvang 12
DK-2750 Ballerup
Denmark
Phone:
E-mail:
Web:
2
+45 4436 0240
[email protected]
safecom.eu
D10930-03 February 2012
Table of contents
SafeCom Smart Printing��������������������������������������������������������������� 5
Infrastructure consolidation��������������������������������������������������������������������� 6
Reduce consumable usage������������������������������������������������������������������������ 6
Confidential printing������������������������������������������������������������������������������ 6
Efficient IT management������������������������������������������������������������������������� 7
Accurate Cost Allocation������������������������������������������������������������������������� 7
SafeCom - a benefit to the entire organization����������������������������������������������� 8
Overall company benefits������������������������������������������������������������������������������������������
Employees������������������������������������������������������������������������������������������������������������
IT department ������������������������������������������������������������������������������������������������������
Procurement���������������������������������������������������������������������������������������������������������
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8
8
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Solutions Overview�������������������������������������������������������������������� 9
SafeCom Products�������������������������������������������������������������������� 10
SafeCom Print Tracker��������������������������������������������������������������������������� 10
SafeCom Go���������������������������������������������������������������������������������������� 11
Supported printers������������������������������������������������������������������������������������������������� 12
How to enable Safecom Go��������������������������������������������������������������������������������������� 13
SafeCom Controller������������������������������������������������������������������������������� 14
Authentication������������������������������������������������������������������������������������ 15
Code������������������������������������������������������������������������������������������������������������������ 15
Windows login������������������������������������������������������������������������������������������������������ 15
Cards and Tags������������������������������������������������������������������������������������������������������ 15
Available SafeCom ID Technologies������������������������������������������������������������������������������ 15
SafeCom Server Components������������������������������������������������������� 16
SafeCom G3 Server������������������������������������������������������������������������������� 16
SafeCom Advanced Server - single server solution������������������������������������������������������������ 16
Enterprise Server – multi server solution����������������������������������������������������������������������� 16
Server Printing������������������������������������������������������������������������������������������������������ 16
SafeCom Cluster Server�������������������������������������������������������������������������� 17
SafeCom G3 Web Interface���������������������������������������������������������������������� 17
SafeCom Reports���������������������������������������������������������������������������������� 17
Disaster Recovery��������������������������������������������������������������������������������� 17
SafeCom API��������������������������������������������������������������������������������������� 17
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Workstation Components����������������������������������������������������������� 18
SafeCom PopUp����������������������������������������������������������������������������������� 18
SafeCom Print Client����������������������������������������������������������������������������� 19
Device Modules����������������������������������������������������������������������� 20
SafeCom Pull Print�������������������������������������������������������������������������������� 20
SafeCom Tracking��������������������������������������������������������������������������������� 21
SafeCom Rule Based Printing������������������������������������������������������������������� 21
SafeCom Pay��������������������������������������������������������������������������������������� 21
SafeCom Client Billing��������������������������������������������������������������������������� 22
Monitor usage and savings����������������������������������������������������������������������� 23
SafeCom Print Tracker��������������������������������������������������������������������������������������������� 23
SafeCom Safe-O-Meter�������������������������������������������������������������������������������������������� 23
SafeCom Support Service����������������������������������������������������������� 24
Customers����������������������������������������������������������������������������� 25
Related resources�������������������������������������������������������������������� 26
SafeCom Go User interfaces per print vendor����������������������������������� 27
Notes����������������������������������������������������������������������������������� 31
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SafeCom Smart Printing
Finance and IT managers know they must consolidate, standardize, and control their printing
operations in order to reduce costs and simplify
working patterns.
SafeCom Smart Printing™ directly addresses the
challenges that companies face everyday through:
• Infrastructure consolidation
• Reducing consumable usage
In addition, their employees must be able to print
safely anytime, anywhere at any printer of their
choice.
• Confidential Printing
• Efficient IT management
• Accurate cost allocation
SafeCom ID Device
Client
Print queue
Users
Tracking
Reports
Print Policy
SafeCom Server
Integration
Network MFP
Any SafeCom-enabled network MFP or printer combined with the SafeCom Server and a SafeCom ID Device
enables the central administration and control of all print, copy, scan, fax and e-mail activities. Users
send their print and then authenticate at any network MFP or printer to retrieve it.
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Infrastructure consolidation
SafeCom enables the consolidation and standardization of your print environment in two ways:
No need for personal printers
SafeCom Pull Print turns all network printers into
a personal printer, allowing you to consolidate the
printer fleet and eliminate the need for personal
printers. Users send their print and then go to any
network printer to authenticate and retrieve their
print jobs at a convenient time.
Reduce number of print servers
afeCom Print Client makes it possible to drastically
reduce the number of print servers for enterprises
with remote offices and limited network bandwidth.
Pending print jobs are stored locally on the users’
computers until the designated recipients authenticate and retrieve their print jobs. This removes
print data traffic from the corporate network and
eliminates the need for dedicated print servers.
Reduce consumable usage
SafeCom Pull Print and Policy Management provide
rapid cost reductions through direct solutions to
typical print, copy and scan-related problems.
Let the users decide – save 15%
Pull Print allows users to decide which print jobs
to print, when and where. Automatic deletion of
forgotten print jobs is optional, and, if enabled,
forgotten print jobs are deleted automatically after notifying the user.
Motivate and manage change – save 25%
SafeCom supports the management of print policies regarding printing and copying in color, duplex
printing and redirecting output to the most costefficient devices.
Users often ask for this, so policy enforcement is
directed toward motivating and managing changes
in order to save money and conducting an environmentally-friendly business.
Pull Print is very effective for eliminating piles of
forgotten or rejected prints – saving the company
up to 15% on wasted paper and toner.
Confidential printing
Large enterprises normally produce a vast number
of documents that need to be printed, scanned,
faxed or copied. At the same time, network printers and multi-function devices have become more
intelligent and play a key role in the handling of
documents.
For these reasons, more and more companies focus
on protecting output and devices.
Your customers rely on you
Impeccable security must be provided to ensure
that confidential documents are not viewed by
the wrong people, misplaced or lost. Some clients
might even ask for the use of recognized security
systems and methods for the handling of documents.
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Secure and widely accepted
Companies using SafeCom can provide a reassuring
demonstration of a widely accepted secure printing and access control solution used by enterprises
across the world in finance, government, pharmaceuticals, healthcare, education, retail, media,
telecommunication, services and manufacturing.
Encryption is standard
Encryption of print data is standard in a SafeCom
Secure Printing solution and covers both the SafeCom server and user PCs to facilitate PC-to-printer
encryption. Full protection of the print process can
thereby be guaranteed from the PC, to the server,
and then all the way to the printer device where
the authenticated user retrieves the print job.
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Efficient IT management
The SafeCom Administrator is your tool for reducing printer administration and IT costs. It is the
central control center of the SafeCom Solution.
The SafeCom Administrator enables complete control of even a large printer fleet using a minimum
of resources. You will always be in control of who
prints what, when, where and how.
Central Administration
IT staff centrally manages and controls the entire
printing environment, i.e., its users, printers, and
MFPs. They can support all the company’s print
queues, remove cancelled jobs or troubleshoot remote sites from their central location.
Automate processes
Many operations can be set for automatic processing, such as deletion of old jobs and status reporting. Companies can scale down their many printer
queues, or even create a single queue for all printers, thereby simplifying administration and support and increasing help-desk efficiency.
Gain Insight and control
SafeCom Tracking works as a valuable supplement
to the central management function through its reports and complete overview of all print and copy
activities - including the Save-O-Meter that tells
you how much you have saved.
Accurate Cost Allocation
Robust audit trail
Pay solutions
SafeCom Tracking and standard reporting capabilities make it possible to gain a clear overview of
your company’s print, copy, scan, fax and e-mail
activities, usage behavior and costs.
SafeCom provides solutions that enable universities, libraries and other public institutions to offer
print services on a straightforward Pay-for-Print
basis, allowing them to cover costs or even clear a
profit on their printing facilities.
Full control and cost recovery
User profiles are defined centrally, and all printing
activities and costs can be tracked down to the
individual user. SafeCom enables central charging
schemes for all types of documents, allowing for
accurate internal or external cost allocation.
It is possible to track printer usage at all times
and extract reports on each unit’s costs in order
to control printing expenses, no matter how large
the organization.
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SafeCom - a benefit to the entire organization
Overall company benefits
IT department
• Reduce print costs by 40% or more
• Simplify print infrastructure
Pull Print lets users decide which documents
to print or delete, and forgotten print jobs are
deleted automatically - saving the company
15% on wasted paper and toner. Managing print
policies through the optimization of duplex
and color printing saves the company 25%.
• Protect output and devices
Users can print their documents safely, anytime and anywhere at the printer of their
choice. User authentication prevents the unauthorized use of network printers for printing,
copying, scanning and e-mailing.
• Eliminate waste
Pull Print, authentication and policy compliance will help eliminate waste and reduce
consumables usage dramatically – up to 40% or
more.
Consolidation of printers and print servers
reduces support and maintenance costs. In the
process, companies standardize printer fleets
and infrastructure which improves efficiency
and procurement processes.
• Improve help desk efficiency
Consolidation, combined with central administration of users and devices, makes the task of
supporting users much easier for the IT department. At the same time users will experience a
higher level of availability.
• Free up IT resources
Print infrastructure consolidation and effective
tools to manage printers and users will result
in less time spent on administration and support, freeing up IT resources for more strategic
projects.
Employees
Procurement
• Print safely anytime, anywhere
• Centralize cost control
Pull Print gives employees more flexibility and
mobility since they no longer need to rush
to the printer immediately to collect their
printed documents. Documents are printed
and collected at the user’s convenience.
• Go to the printer of your choice
Users are free to collect their documents at
the network printer best suited for the print
job. Or they can simply go to the closest
printer and retrieve their document.
Central administration allows procurement
departments to monitor investments and
operational costs.
• Accurate cost allocation
Central tracking of print, copy, scan, fax and
e-mail activities down to individual users or
departments enables accurate cost allocation
both internally and externally.
• Avoid lost documents
Users go to the printer to authenticate and
collect their documents. This ensures that
users are present to collect their documents
when they are being printed - thereby avoiding
any accumulation of forgotten print jobs.
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D10930-03 February 2012
Solutions Overview
SafeCom Smart Printing™ is the secure printing and
document accounting solution most companies
need to control and optimize their print environment.
Any SafeCom enabled network printer combined
with SafeCom Server software provides:
SafeCom Smart Printing™ is an open universe of
possibilities. It is built on a foundation that allows
choice of optional core components. The system
can be con-figured with a customized set of functionalities and modules to create the exact solution matching your specific requirements.
• C
entral Administration of users and devices to
optimize operations.
• D
ocument Accounting of all print, copy, fax,
e-mail and scan activities.
• A
ccess Control protecting devices and ensuring confidential printing
• P
olicy Compliance motivates changes in user
behavior and reduces waste.
API
Tracking
Client
Billing
Reports
Central
Administration
Document
Accounting
SafeCom
Server
Encryption
Access
Control
Pay
Policy
Enforcement
Rule Based
Printing
Pull Print
Authentication
Overview of SafeCom Smart Printing core components and optional modules
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SafeCom Products
SafeCom offers three products that can be combined with functionality on the server and the devices:
• The benchmark and monitoring tool
SafeCom Print Tracker.
• The SafeCom Go series with manufacturer
specific solutions that utilize the built-in display on the MFP or printer.
• The external SafeCom Controller SafeComenables printer and MFP models not supported
by SafeCom Go.
SafeCom Print Tracker
Software based print management tool
The SafeCom Print Tracker combines central tracking and presentation of print data with tools to optimize duplex and color printing. This central print
management system helps companies change user
behavior and save up to 25% on wasted paper and
toner.
Gain Insight
With the SafeCom Print Tracker installed on the
print server, all print activities will be registered
down to the individual users, providing an overview
of print volumes, duplex and color print ratios.
Based on the tracking data, SafeCom Report lets
you produce relevant, predefined reports enabling
you to improve print services and reduce costs.
Control and policy compliance
SafeCom Print Tracker with Rule Based Printing enables management of print policies and procedures
regarding printing in color, duplex printing and
channeling output to cost-optimal devices. This is
Client
a flexible way to motivate and manage changes in
user behavior. Policies are administered through a
user-friendly interface allowing an administrator
to adapt policies to match changes, user requirements, business needs and budgets.
Allocate and invoice costs
With the Print Tracker Client Billing module users
assign billing codes to their print jobs. Billing codes
and print jobs are associated either when the user
hits print or afterwards through the SafeCom Web
Interface. With Client Billing activated it is possible to allocate and charge print costs to customers
or internal departments.
Charging up front
Educational institutions can charge students for
printing with the Print Tracker Pay module. When
students hit the print button a pop-up asks them
to accept the price for the print job that is immediately printed after acceptance. SafeCom Print
Tracker only monitors printers with direct printing
(Push Print). It cannot be combined with SafeCom
Pull Print.
Tracking
Users
Reports
Print Policy
Network MFP
SafeCom Print Tracker combines central tracking and reporting of all print activities with the tools to manage the company’s print policy.
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SafeCom Go
Integrated secure printing and document
accounting
SafeCom Go and SafeCom P:Go is SafeCom Smart
Printing™ built into multifunction printers and
printers.
It is an integrated software solution that utilizes
the built-in display on the device. SafeCom Go
controls access to MFPs and printers because users
are requested to log in (authenticate) before they
gain access to the device.
SafeCom ID Device
Print queue
Users
Tracking
Reports
Client
Print Policy
Integration
SafeCom Server
Network MFP
SafeCom Go provides secure printing and access control– users send their print and then authenticate at
any SafeCom-enabled network MFP to retrieve it. The SafeCom Server enables central administration,
document accounting and policy enforcement. Authentication using cards requires an ID Device.
SafeCom ID Device
Client
Print queue
Users
Tracking
Reports
Print Policy
SafeCom Server
Integration
Network MFP
SafeCom P:Go provides secure printing and access control– users send their print and then authenticate at
any SafeCom-enabled network printer to retrieve it. The SafeCom Server enables central administration,
document accounting and policy enforcement. Authentication using cards requires an ID Device.
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The user interface at the MFP
John Smith: 5 docs, 10.25 credits
Pull Print
Copy
Collect your
documents
Makes copies of
an original document
Account
E-mail
Select billing code
Scan and send
document
Log out
Supported printers
SafeCom go is available for MFPs and printers from
these manufacturers:
• Canon
• HP
• Konica Minolta
• Kyocera
• Lexmark
• Océ
• Ricoh
• Samsung
• Sharp
• Xerox
The complete list is available on www.safecom.eu.
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D10930-03 February 2012
How to enable Safecom Go
There are three ways to SafeCom Go enable a printer or MFP. The method depends on the specific printer
manufacturer and model.
SafeCom Go / Device server
With SafeCom device server a dedicated server administers up to 100 devices. The only installation required
at the device is a card reader if cards are used for authentication.
Device Server
SafeCom Server
DB
SafeCom Go in device
Enabling SafeCom Go in the device usually includes a software installation in the device and reader mounting (if cards are used for authentication). On some models special kits from the vendors are required.
SafeCom Server
DB
SafeCom Go / Controller
On some printer labels SafeCom Go must be enabled through a SafeCom Controller. This way of SafeCom
enabling the device distinguishes itself from the external controller solution because it utilizes the built in
display on the device.
SafeCom Server
SafeCom
Controller
DB
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SafeCom Controller
SafeCom Smart Printing for any network
printer or MFP
Copy Control - MFP Cables
With a SafeCom Controller it is possible to track
print and copy as well as charging for these job
types with SafeCom Pay and Client Billing. When
tracking of copies is a requirement a MFP cable
is required. Copy tracking is possible on selected
MFPs from:
A SafeCom solution with a SafeCom Controller is
independent of printer models and provides the
freedom to change between printer providers. The
SafeCom Controller gives access control on any
network printer or MFP. Users log in with card and/
or code.
• Canon
A SafeCom Controller combined with a SafeCom
Front-end gives the best possible user experience
that resembles the SafeCom Go solutions. It is operated via the display on the Front-end. A SafeCom
Controller equipped with a SafeCom card reader is
possible. In this case all documents waiting will be
printed at login.
• HP (FIH port)
• Konica Minolta (Bizhub and 70xx, 71xx, 72xx)
• Kyocera Mita
• Océ (CS and VarioPrint)
• Panasonic
• Ricoh
• Sharp (AR, MX and MX-M)
• Xerox.
The complete list of supported devices is available
on www.safecom.eu.
SafeCom ID Device
Print queue
Users
Tracking
Reports
Client
Print Policy
SafeCom Server
Integration
Network MFP
SafeCom Controller provides secure printing and access control – users send their print and then authenticate at any SafeCom-enabled network MFP or printer to retrieve it. The SafeCom Server enables central
administration, document accounting and policy enforcement. Authentication using cards requires an ID
Device.
The user interface
The welcome screen on a SafeCom Front-end.
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D10930-03 February 2012
Authentication
Users have to authenticate themselves when they
log in at the device. Authentication is when the
SafeCom Server identifies a user as a recognized
and approved user of the system and output device. Authentication protects against misuse and
unauthorized use of company MFPs and printers.
Users can authenticate and log in using ID code,
Windows Login or ID cards and tags.
Code
Users enter their personal code, and if required a
PIN-code to log in. On SafeCom Go solutions this
requires no additional hardware.
Windows login
With Windows Login users can use the same code
to log into their computer and MFPs and printers.
On SafeCom Go solutions this requires no additional hardware.
Cards and Tags
SafeCom solutions support a wide range of ID technologies. New technologies are added continuously. ID technologies are listed below.
Available SafeCom ID Technologies
Please refer to the datasheet “SafeCom ID Technologies” for more information about readers and
ID technologies.
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SafeCom Server Components
SafeCom G3 Server
The SafeCom G3 server contains the main printer
control intelligence and provides the tools to efficiently manage your printing environment. SafeCom Server software is designed and built for
reliable, stable performance along with consistently high availability. SafeCom solutions can be
configured and adapted to any print environment,
whether in small company offices or large enterprises.
Server Printing
SafeCom Advanced Server - single server
solution
Server printing is relevant for companies that want
a centralized print solution where printing is done
via shared printers on servers.
When server printing is used the SafeCom server
acts as print server and hosts shared printers.
When the user prints, the document is transferred
to the user’s home server. The document remains
on the server until the user authenticates at a
print device to collect it.
SafeCom Advanced Server software is designed for
small to midsized companies. A general guideline
for its capacity is 100 million printed pages per
month or 200 connected print devices.
Enterprise Server – multi server solution
Server Printing
The SafeCom Enterprise Server software is designed for large organizations with large print volumes, thousands of users, hundreds of printers,
numerous print servers or multiple sites with central print management.
The SafeCom solution controls the entire printing
environment through a single master server and
a number of slave servers providing the company
with all the benefits of central print administration.
A SafeCom multi server solution lets employees
pick up their documents at any SafeCom-enabled
printer or MFP no matter where on the network the
documents originate. This way employees gain full
mobility across regional or national offices.
A SafeCom multi server solution is designed for
optimal utilization of bandwidth. Data is only exchanged between servers when absolutely necessary, and daily updates and synchronization can be
scheduled for periods with low data traffic.
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SafeCom Server
Corporate Network
Control & Print data
SafeCom combines the advantages of server printing and client printing.
D10930-03 February 2012
SafeCom Cluster Server
SafeCom Cluster Server is your insurance for the
most reliable and robust print solution. SafeCom
Cluster Server is an add-on for the SafeCom server
and can work on both single and multi server solutions. SafeCom Cluster Server runs with Microsoft
Cluster Service.
A SafeCom Cluster Server solution consists of two
or more ”nodes,” one active and the other passive.
If the active node suddenly stops, the passive takes
over immediately so users can still print and are
not affected by a breakdown.
SafeCom G3 Web Interface
Users can serve themselves via the SafeCom Web
Interface. It is a personal web page where users
can get an overview of their print and copy history through a web browser. Employees can use
the SafeCom Web Interface to see a list of their
documents on the print server. They can also delete documents that they do not need to print any
more.
Client Billing users can manage their list of favorite codes and select billing codes for jobs and
Pay users can see their transactions and top up
their account through the browser. In addition, the
SafeCom Web Interface lets users change their PINcode or generate a new PUK-code.
SafeCom Reports
SafeCom Reports is a free add-on module for the
SafeCom server. SafeCom Reports provides a userfriendly overview covering all tracked data that is
gathered in the tracking database - for example,
print and copy, activity per department or user,
utilization and load on printers, use of color/mono,
and an overview of the most used applications (in
terms of printed pages of paper).
SafeCom Reports is based on Crystal Reports from
Business Objects. It can either be installed with
the SafeCom server or on an individual computer.
The reports can be exported in various formats
ready to be adapted by other applications - for example, PDF, XLS, RTF, CSV, HTML and XML.
Disaster Recovery
A disaster recovery package consists of a license
key for a backup server and documentation on how
to go through the steps of reestablishing the installation. Packages are available for both Advanced
server and Enterprise server.
SafeCom API
SafeCom’s suite of APIs provides easy integration
of their print solution into existing document systems, ERP and other applications.
SafeCom Administrator API is an XML-based tool
that makes it possible to automate tasks and integrate SafeCom with other applications. The API
allows SafeCom administrators to automate tasks
that are typically handled manually. Import of
users from other databases can be scheduled to
take place automatically, or tracking data can be
extracted at regular intervals - for example to an
ERP-system. The API also exists as a dll that can be
integrated into other programs.
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Workstation Components
The workstation components are included in all
SafeCom G3 installations and can be applied to
some or all users.
SafeCom PopUp
The SafeCom PopUp is installed on the users computers and provides interaction with the user, for
example print job confirmation, messages, or selection of billing codes.
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The SafeCom Application Print feature must be
installed on the print server to provide info to
SafeCom PopUp running on user’s computer.
D10930-03 February 2012
SafeCom Print Client
Limited network bandwidth can be a barrier to
the central administration of printers in remote
sites.
Installing SafeCom Print Client on user’s computers can minimize the need for network capacity since only control data travels over the
corporate network. Pending documents are
stored locally on the user’s computer until the
user authenticates and collects the print job at
the local printer. All print data is removed from
the corporate network. Only login and tracking information is sent to the central SafeCom
Server.
Client Printing
SafeCom Server
Corporate Network
Enterprises can combine server printing and
the Print Client to include remote offices and
optimize network and server load. Users in the
main offices can use Server Printing while users
in remote sites can use the Print Client for a
smoother user experience.
Control data
LAN
Client
Print data
SafeCom Print Client reduces the load on the corporate
network and makes it possible to include remote offices
in central print management.
SafeCom Server
Server Printing
Client Printing
Corporate Network
Control &
Print data
Client
Control data
LAN
Print data
SafeCom combines the advantages of server printing and client printing.
19
Device Modules
SafeCom device features are licensed per print device and are described below.
SafeCom Pull Print
do not have to rush to the printer to collect their
documents before anyone else takes them. It puts
an end to the piles of forgotten paper that typically end directly in the wastepaper basket.
Let the users decide
SafeCom Pull Print (Follow Me printing) is secure
printing. Besides ensuring confidentially, the introduction of SafeCom Pull Print can cut costs of
paper and supplies by an estimated 15%.
With SafeCom Pull Print, prints are not sent directly
to the printer as with traditional Push Print (direct
printing). When a user clicks Print on the PC, the
document is sent to a SafeCom print server or remains on the user PC (Print Client). Either way the
document remains encrypted until the user logs in
at a printer or MFP with SafeCom and selects one
or more documents to be printed.
A Pull Print enabled printer or MFP functions as a
personal printer. Confidential documents are less
likely to end up in the wrong hands, and employees
SafeCom Pull Print allows more flexibility and
mobility. Rather than having to rush to the printer each time they click Print, users only go to the
printer when they need their documents. Users
can always go to the most convenient printer.
Encryption is Standard
SafeCom Encryption is included with SafeCom Pull
Print. It protects documents and data from being
intercepted while travelling over the network. The
SafeCom solution uses various encryption technologies (RSA, AES and TwoFish).
The SafeCom Pull Port application must be installed
on all user PCs. The application encrypts the document before it leaves the PC and is sent to the
print server. The encryption is not decoded until
the document is loaded in the printer for printing.
The user scenario
John Smith: 5 docs, 10.25 credits
Print all (5)
Document list
Back
0.25 assembly.doc
3.00 seminar.pdf
Refresh
2.75 product_guide.pdf
0.50 registration.xls
0.25 letter.doc
Copies
Print
20
Retain
Delete
Info
1
At the printer, users can
select which documents
to print or delete. Users
can retain documents for
later reprint, a feature
that comes in handy if
you have a specific document that you print on a
regular basis.
D10930-03 February 2012
SafeCom Tracking
each registered document, for example document
owner, number of pages, duplex/simplex, toner
coverage, color/mono and price.
Data is registered down to the individual user or
department, providing important information on
how companies control costs and optimize print
services.
SafeCom Tracking registers data on all print, copy,
scan, fax and e-mail activities on supported network printers and MFPs. Detailed data is stored for
Tracking data can be displayed through SafeCom
Reports and it can be used for the subsequent invoicing of departments, users or clients based on
their actual printing and copying activities.
SafeCom Rule Based Printing
are automatically printed in duplex and with toner
save. Rules can also be set up to ensure that print
jobs are always printed on the printer best suited
hereby saving time and money and reducing waste.
The Rule Based Printing module is a tool that enables organizations to implement printing rules in
accordance with company print policies.
SafeCom Rule Based Printing helps with saving
toner and paper on specified types of documents
and applications. The administrator can set up
rules and make sure that e-mails and web content
The SafeCom Tracking module must be enabled before customers can run SafeCom Rule Based Printing.
SafeCom Pay
students can walk up to any available printer, log
in and print their documents. Users of the print
facilities can deposit money on their accounts in
various ways depending on what the institution
chooses to offer:
The SafeCom Pay feature is designed for educational institutions, libraries and other facilities
wishing to charge users for print and copy without the need for cash. The feature ensures that no
one can access print or copy without funds in his
or her account. SafeCom Pay uses the information
collected by the Tracking module, and therefore
Tracking must be enabled.
Students can avoid standing in line in the printer room. As with all SafeCom Pull Print solutions
• Around the clock over the Internet with
SafeCom ePay and SafeCom Web Interface.
It requires that the institution enters into an
agreement with an external payment gateway
provider
• Through a SafeCom Money Loader (wall mounted money deposit box) on campus.
• At the manned administrator function (Cashier) on campus.
It is possible to combine user payment with fixed
quotas. Quotas can be assigned automatically each
week, month or year.
21
SafeCom Client Billing
Billing codes can be assigned:
• At print submission time though a PopUp
• After printing through the Web Interface
• At the MFP before printing*
Companies that work with numerous customers
and projects may wish to invoice customers for the
actual costs involved within a project. It is often
difficult to assess the actual costs without concrete data.
SafeCom Client Billing uses the data collected by
the Tracking module, which is why Tracking must
be enabled in order to run Client Billing. SafeCom
Client Billing can be integrated with CRM or ERP
systems through the Administrator API.
* This is currently available for SafeCom Go for HP
and SafeCom Go for Sharp.
SafeCom Client Billing is a tool that provides business with a well-documented basis for invoicing
customers for print and copy on a per project basis. Employees can print and copy as always with
SafeCom, but at some point they will be asked to
assign a billing code to the job.
The user scenarios
No billing code
Last used
Favorites
Billable
Select a billing code
Not billable
001-002, Marketing,Germany
001-003, Marketing,France
Personal
001-004, Marketing,Design
002-007, Admin,Logistics
002-009, Admin,Facilities
003-010, Legal,Patent
Info
Client Billing at print submission time.
Client Billing at the device.
Client Billing through the Web Interface.
22
D10930-03 February 2012
Monitor usage and savings
SafeCom Print Tracker
SafeCom Safe-O-Meter
- overview of usage
- visualize savings
Print Tracker
Save-O-Meter
Total pages
21.000
Total
Year
Month
30%
Saved
Week
Savings:
Users: 120
B/W: 12.000
Trees: 1
Printers: 10
Color: 9.000
C02: 609 kg
Total
Year
Month
Week
Print jobs: 3.000
B/W: 25.000
Color: 20.000
Total: 45.000
Trees: 3
C02: 1305 kg
H2O: 450 m3
Duplex: 3.000
H2O: 210 m3
The SafeCom Print Tracker widget requires SafeCom Tracking. The Print Tracker widget gives an
overview of all print jobs tracked by SafeCom.
Combine the print Tracker widget with SafeCom
Reports for a complete overview of print usage
and as a basis for consolidating and optimizing
your print solution.
The SafeCom Save-O-Meter gives an instant
overview of environmental savings and saved
consumables that was saved with SafeCom (e.g.
documents deleted by users or the system and
forced duplex or toner save).
The SafeCom Save-O-Meter widget can be displayed on the company website to show employees how much they save with SafeCom.
23
SafeCom Support Service
SafeCom support Service is provided to customers
through SafeCom certified partners. The local partner acts as the single point of contact for SafeCom
customers regarding their SafeCom installation.
SafeCom Support Service ensures that SafeCom installations are always up to date and supported in
the best possible way.
Included Services
SafeCom Support Service is mandatory the first
year. However, anyone may prolong their maintenance and buy maintenance for longer periods
of time. Please refer to the current pricelist and
document D60102 ”SafeCom Support Service” for
more information about services and prices.
• Support via telephone during the opening
hours
SafeCom support center
The SafeCom Support Center provides support to
the SafeCom certified partner in cases where the
SafeCom distributor is not able to solve the issues
alone.
All SafeCom certified partners have an account in
the web based SafeCom Support System, securing
a speedy and documented process based on the
procedures and support levels defined.
• Access to software upgrade
• Replacement of defective units
• Access to SafeCom Support System
• Escalation to SafeCom Level 3 and 4 Support
• Opening hours 9.00 – 17.00 at your regional
SafeCom office
Add-on options
• SafeCom Level 2 Support
Includes remote installation of corrected
software and software updates from SafeCom.
• SafeCom Support +1 hour
The SafeCom Support Service can be extended
a number of opening hours consecutive before
9 am and after 17 pm at your regional SafeCom office.
• SafeCom 24/5 Support
The opening hours in the SafeCom Support
Service are extended to 24 hours, 5 days a
week, Monday to Friday. Excluded are bank
holidays at your regional SafeCom office.
• SafeCom 24/7 Support
The opening hours in the SafeCom Support
Service are extended to 24 hours, 7 days a
week and 365 days a year.
24
D10930-03 February 2012
Customers
SafeCom has more than 1000 named customers
spread over the world. The customer base clearly
illustrates that any type of organization within any
branch of business, private as well as public, can
indeed benefit from a SafeCom solution. Here is a
selection of the companies that are already using
SafeCom. All case studies are available on www.
safecom.eu.
Healthcare
• Vereniging Nederlandse Gemeenten (VNG)
Reduced maintenance and support time and
reliable printers increases staff efficiency.
• Bonn University Hospital
Efficient print management lowers overall
costs
• Penetanguishene Hospital
Confidential medical records
Education
• Brunel University
Print management made easier to improve
service levels and secure confidential printing.
• Imperial College London
Pay for print and satisfied students go hand in
hand.
• IT-University
From huge trash bins to small wastepaper
baskets.
• Leeds Metropolitan University
Huge annual savings improves the University’s
environmental credentials and cuts student
print charges by up to 50 per cent.
• Lund University
SafeCom for flexible printing.
• Svendborg International Marine Academy
(SIMAC)
Future ship’s officers can surf on the internet
as much as they like.
• Aarhus State Library
An easier workday with happy students.
• Strathmore University
Printer fleet consolidation creates a reliable
printing and imaging environment.
• Teesside University
Reduced administration and simplified day-today management and lower energy bills and
emissions.
Public & Government
• Government Agency (Denmark)
Direct annual savings of 41% on device expenditures and maintenance costs and additional
20% cost savings on paper waste.
• East Renfrewshire Council
Going from 600 devices to 152 and cutting
paper usage from an estimated 7.2 million to 5
million pages a year saving more than 94 trees
and 396 cubic metres of water.
• Brabrant Water
Simplified queue management and eliminated
personal printers without sacrificing personalized printing.
Finance & Insurance
• Financial Institution
Printer fleet consolidation frees up office
space and lets employees decide when to pick
up their documents.
• Latvijas Krajbanka
Efficiency is increased by the ability to collect
print jobs from any machine on the network.
Tracking gives managers a better perspective
on print costs.
• Allied Irish bank
Increased security and confidential print environment.
Service & Consulting
• Logica
Consultants have a more flexible workday.
• Steria Mummert Consulting
Cost transparency leading to 30 per cent cost
savings.
• Sydkraft Försäljning
Flexibility for everyone has reduced administration time and given employees simplicity
and security.
• Turismo de Portugal
Turismo de Portugal has the freedom to concentrate on its core business benefiting the
Portuguese economy through improved tourism.
Manufacturing
• State-owned organization (Denmark)
Increased efficiency and security and a flexible
workday.
• Nestlé Italy
Pull-printing increases workflows and boosts
productivity.
• Lancashire County Council
Simplified printer management, increased
security and 38% savings on print costs in the
first year.
• Nestlé Germany
The best possible data security thanks to SafeCom software.
25
Related resources
SafeCom provides related resources through the
website www.safecom.eu.
Brochures
SafeCom has produced brochures that are available as PDF documents on the website:
Datasheets
Use the datasheets for a more in-depth description
of the individual SafeCom products. All datasheets
are available as PDF documents on the website.
Enterprise Smart Printing
4 page brochure that introduces the
basics of SafeCom
SafeCom Smart Printing™
for HP MFPs and printers
SafeCom G3 server software
Control and optimize your printer environment
SafeCom Advanced Server– up to 200 connected printers
Large enterprises worldwide have experienced the cost reducing benefits of SafeCom Smart PrintingTM. Most importantly, the
SafeCom solution enables enterprises to effectively consolidate
their printing infrastructure, simplify management, improve support and reduce operational costs. Additionally, SafeCom provides
failover and Disaster Recovery packages with backup and restore
functionality site-tuned to each installation’s requirements.
The main functionality of the SafeCom Smart PrintingTM universe:
•
CentralAdministration of users and devices optimizes operations
•
DocumentAccounting tracks and controls print, copy, e-mail
and scan activities
•
SecurePrinting protects output and devices, and ensures
confidentiality
•
PolicyEnforcement motivates changes in user behaviour and
helps reduce waste
The SafeCom Advanced Server is single server software designed
for small to midsized companies in one location. A general
guideline for its capacity is 2 million printed pages per month or
200 connected printers.
SafeCom Enterprise Server - from 200 connected printers
The SafeCom Enterprise Server software is designed for large
enterprises that typically need to service large print volumes,
thousands of users, hundreds of printers, numerous print servers,
and offices at geographically remote sites. The SafeCom solution
controls the entire printing environment through a single master
server providing the company with all the benefits of central print
administration.
SafeCom Print Client - add remote sites
SafeCom Server – robust and scalable
The SafeCom Server software is the heart of every SafeCom solution. It contains the main printer control intelligence and provides
the tools to efficiently manage your printing environment.
The SafeCom Server software is designed and built for reliable
and stable performance along with consistently high availability.
Many enterprise installations today already benefit from SafeCom’s
suite of APIs for easy integration of their print solution into existing document systems, ERP and other applications. Up-to-date
failover technology can also be added to your SafeCom solution.
Network bandwidth is often a barrier to the central administration
of printers in remote sites. With a SafeCom solution companies
can minimize the need for network capacity locally since only
control data travels over the corporate network. Pending documents are stored locally on the user’s computer until the user
authenticates and collects the print job at any network printer.
Only login and tracking information is sent to the SafeCom server.
SafeCom Go is
designed to help
companies control and optimize
print services and
document security.
It is easy to install and use, is built
with optional modules to match and
grow with your business, and is highly
configurable to function seamlessly
with your company’s existing devices,
networks and systems.
SafeCom Pull Print
Users enter their identification code
directly on the touch screen, or authenticate using access cards and a
SafeCom ID reader.
How SafeCom can help
your organisation:
Smart Printing for your HP
SafeCom Go enables SafeCom Smart
Printing™ functionality that puts you
in control of print, copy, scan, fax
and email activities and workflows by
employing
Company
• Central Administration
SafeCom Go integrates secure printing
and document accounting on supported
multifunctional devices and printers.
• Document Accounting
• Secure Printing
• Protect output and devices
• Reduce waste
• Sustainable print services
Employees
SafeCom ID Device
• Print safely anytime, anywhere
• Go to the printer of your choice
SafeCom Cluster Server - improved availability
• Avoid lost documents
The SafeCom Cluster Server software is an add-on module that
enables a highly reliable and robust printing solution through the
use of the Microsoft® Cluster Service. A cluster solution consists of
“nodes” that back each other up in case of server breakdowns, so
users never experience breaches in printer availability.
Taking control with Pull Print
With SafeCom Pull Print, prints are no longer sent directly
to the printer as with Push Print (direct printing). When a
user clicks Print on the computer, the document is sent to
a SafeCom print server (server printing) or remains on the
user’s computer (Client Printing).
Traditional Printing
Traditional printing is the well-known scenario, where prints
are sent from the computer directly to the printer device.
This means that users are still at their computer when the
printer starts outputting the document.
The drawbacks are equally well-known with lost documents,
loss of confidentiality and unnecessary printing and paper
waste among others.
Print queue
Users
Tracking
Reports
Either way the document is encrypted until the user logs in
at a printer or MFP with SafeCom and selects one or more
documents to be printed.
Personal printing on network printers
Let the users decide
With SafeCom Pull Print any printer or MFP functions as a
personal printer. Confidential documents are less likely to
end up in the wrong hands, and employees do not have to
rush to the printer to collect their documents before anyone else takes them.
With SafeCom Pull Print users decide which print jobs to
print or delete. In combination with auto-deletion of forgotten print jobs this may reduce paper and toner costs by
up to 15%.
This eliminates the main reason to maintain personal office printers in your company and lets you consolidate your
printer fleet, effectively raising efficiency and reducing
service and maintenance costs.
• Policy Enforcement
Solution overview
Pull Printing explained
• Improve mobility
Print Policy
Authenticate
Solution overview
Client
Authenticate
• Reduce print costs by 40%
Print Safely - Anytime, Anywhere
SafeCom Pull Print (Follow Me printing) is synonymous with
secure printing. Besides ensuring confidentiality, the introduction of SafeCom Pull Print can cut costs of paper and
supplies by an estimated 15%.
IT
Integration
Network MFP
SafeCom Server
SafeCom Go provides secure printing and access control – users send their print and then authenticate at any SafeCom-enabled network MFP to retrieve it. The SafeCom Server enables central
administration, document accounting and policy enforcement. Authentication using cards requires
an ID Device.
• Simplify print infrastructure
• Improve helpdesk efficiency
• Free up IT resources
Print queue
Users
Tracking
Reports
Print Policy
• Centralize administration
How it works for the users
Print queue
Users
Tracking
Reports
Print Policy
Procurement
Print
• Centralize cost control
Integration
Collect
• Accurate cost allocation
Print
• Optimize print services
Integration
• Avoid unauthorized use
Collect
Any SafeCom-enabled network MFP or printer combined with the SafeCom Server and a SafeCom ID Device enables the central management and control
of all print, copy, scan, and e-mail activities. Users send their print and then authenticate at any company MFP or printer to retrieve it.
SafeCom a/s
Lautrupvang 12
DK-2750 Ballerup
SafeCom Smart Printing - Product
Overview
8 page brochure presenting the modular SafeCom solution.
Web:
E-mail:
Phone:
Fax:
www.safecom.eu
[email protected]
+45 4436 0240
+45 4436 0248
When a user clicks Print on the PC, the document is sent to a SafeCom print server (server printing) or remains on the
user PC (Client Printing). Either way the document remains encrypted until the user logs in at a printer or MFP with
SafeCom and selects one or more documents to be printed.
Users log in at the device, and select print, copy, scan, e-mail or fax on the display. If print, a list of
the documents saved on the SafeCom Server is presented.
SafeCom a/s
Lautrupvang 12
DK-2750 Ballerup
Web:
E-mail:
Phone:
Fax:
www.safecom.eu
[email protected]
+45 4436 0240
+45 4436 0248
SafeCom a/s
Lautrupvang 12
DK-2750 Ballerup
Web:
E-mail:
Phone:
Fax:
www.safecom.eu
[email protected]
+45 4436 0240
+45 4436 0248
Supported Devices
An up to date list of supported devices is available
on the SafeCom website.
Smart Printing for Financial Services
4 page brochure presenting the
SafeCom solution for financial services.
Smart Printing for Higher Education
4 page brochure presenting the SafeCom solution for educational institutions.
Decision Support Documents
Use the decision support documents in the initial
contact with the customer.
Smart Printing for Public Service
4 page brochure presenting the SafeCom solution for public services.
26
D10930-03 February 2012
SafeCom Go User interfaces per print
vendor
SafeCom Go for Canon
SafeCom Go for HP
SafeCom Go for Konica Minolta and Océ
27
SafeCom Go for Kyocera
SafeCom Go for Lexmark
28
D10930-03 February 2012
Safecom Go for Ricoh
SafeCom Go for Sharp
29
SafeCom Go for Samsung
SafeCom Go for Xerox
30
D10930-03 February 2012
Notes
31
SafeCom a/s
Lautrupvang 12
DK-2750 Ballerup
Denmark
Phone:
E-mail:
Web:
32
+45 4436 0240
[email protected]
safecom.eu
D10930-03 February 2012
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