COMPRO | H900F - STARTUP | VideoMate Vista H900F PCI TV Tuner Card Start Up Guide

VideoMate Vista H900F
PCI TV Tuner Card
Start Up Guide
Compro Technology, Inc.
Table of Contents
VideoMate Vista H900F PCI Tuner Card ..............................................1
VideoMate Vista H900F Package Contents ..........................................2
VideoMate Vista H900F Connectors .....................................................3
Hardware Installation ............................................................................4
Software Installation ..............................................................................7
Remote Wake Up ..................................................................................8
Windows Media Center Remote for Vista H900F................................10
ComproDTV Vista Gadget Tool for Vista.............................................13
ComproDTV Windows Media Center Add-In.......................................15
HID (Human Interface Device) for Compro Remote..........................................16
Open and close the ComproDTV 4 control panel................................17
ComproDTV 4 .....................................................................................18
ComproFM 2 .......................................................................................25
Troubleshooting ..................................................................................26
Copyright © 2001-2008. Compro Technology, Inc. No part of this
document may be copied or reproduced in any form or by any means
without the prior written consent of Compro Technology, Inc.
Compro, VideoMate, Poladyne, Play with Power, and the Compro logo
are trademarks of Compro Technology, Inc. Other names and marks
are trademarks of their respective owners.
Compro makes no warranties with respect to this documentation and
disclaims any implied warranties of merchantability, quality, or fitness
for any particular purpose. The information in this document is subject
to change without notice. COMPRO reserves the right to make
revisions to this publication without obligation to notify any person or
entity of any such changes.
Compro Technology, Inc.
Tel. +886 2 2918 0169, Fax +886 2 2915 2389
4/F, No.12, Alley 6, Lane 45, Pao Shin Road
Hsintein City, Taipei, Taiwan.
VideoMate Vista H900F PCI Tuner Card
VideoMate Vista H900F lets you watch and record TV (including hardware and
software compression) on your PC with Microsoft certified Windows Media
Center remote control. It features an analog TV tuner, 3D Y/C Separation for
NTSC signal, FM Tuner, Remote Wake Up, and Power Up Scheduling. You
can do Digital Video Recording (DVR) functions, scheduled recording at
anytime, watching crystal video quality, intelligent TV viewing, and
Multi-function Remote Control. Additionally, VideoMate Vista H900F also
provides a video capture function so that you can transfer videos from video
devices, such as video cameras, to your PC.
PIII 1.7 GHz or above CPU for DVD-Quality recording or timeshifting
512 MB System Memory
Sound card or on-board sound chip
Graphics card or on-board graphics chip support DirectX9.0
Open PCI slot.
CD-ROM drive for software installation.
Windows XP SP2 or Vista x86/x64
50 MB free disk space for basic software installation.
P4 2.4 GHz or above for PIP/POP
1.0 GB System Memory
Sound card or on-board sound chip
Graphics card or on-board graphics chip support DirectX9.0
Open PCI slot.
CD-ROM for software installation
Windows XP SP2 or Vista x86/x64
Update the latest drivers of VGA, motherboard, and soundcard from
50 MB free space for software installation
ATX power supply and a computer case with a separate power switch
cable from power on button.
VideoMate Vista H900F Package Contents
Vista H900F
PCI TV card
Windows Media
Center remote
F-type to I-type
FM antenna
IR cable
Power switch
patch cable
Start Up Guide
1 to 4 converter
External Audio
patch cable
Installation CD
Ulead Software
VideoMate Vista H900F Connectors
TV Tuner-In
FM Tuner-In
Audio-In (Blue)
(1 to 4
converter External
cable) Audio-Out
To Case Power
To Mainboard
Power Switch
Connect to a TV antenna or TV cable feed.
Connect to an FM antenna feed.
Connect the IR receiver here.
Use an audio patch cable to connect to an audio
source, such as a VCR, DVD or VCD.
Use the supplied audio patch cable to connect to
the Line-In port of your sound card.
Use an S-Video patch cable to connect to a
video source, such as a VCR, DVD or VCD.
Use a Composite video patch cable to connect to
a video source, such as a VCR, DVD or VCD.
Connect the ATX Power Switch cable of your
computer case here.
Use the supplied power switch patch cable to
connect to the ATX Power Switch pins on the
Hardware Installation
Unplug your PC’s main power cord before installing VideoMate TV card.
Failure to do so may cause damage to your VideoMate TV tuner card and
void your warranty.
1. Shut down your computer and unplug main power cord.
2. Remove the computer case cover.
Power Up Connections
3. Locate the ATX power switch pins on
your computer case and trace the wires
to the power switch connector on your
mainboard. The ATX power switch cable
is normally a twisted pair cable with a
two-pin connector as shown above.
On the mainboard, the ATX power switch pins are usually labeled “POWER
SW” or similar. It is vital to remember the position of these pins for a later step
in the installation process.
4. Unplug the ATX power switch cable from
the mainboard and connect it to the
connector JS1 on the VideoMate PCI TV
Tuner Card, as shown on the right.
5. Connect the black socket of Power Up
power patch cable to the power switch
connector on the mainboard.
6. Connect the white socket of Power Up
patch cable to the connector JS2 on the
VideoMate PCI TV Tuner card.
Double check your work. If you plug the cables into the incorrect pins, your PC
may not start or otherwise function improperly.
Connect the white end of the Power Up patch cable to the TV tuner card and
the black end to the mainboard.
Power Up Scheduling is not a required for using VideoMate TV. If you don’t
want to use Power Up Scheduling from the Windows Shut down state, you
can skip the power switch circuit connections, in other words, you can skip
Power Up Connections in steps 3 through 6. You can still use scheduled
recording from Standby mode or powered on state.
7. Verify that the power cord to your PC case is unplugged.
8. Insert VideoMate TV in an open PCI slot. Compro recommends installing
the card in the third or fourth PCI slot from AGP away from the AGP slot.
9. Before closing your PC case, plug in main power cord of the PC case. You
should see a green LED light on the PCI TV tuner card. If you don't see the
green light, please read the notes on the following page.
10. Replace the computer cover.
TV signal and FM cable
11. Connect your TV signal to the upper and the supplied FM antenna to the
lower connector. Adjust FM antenna for optimal reception.
If the computer cannot be turned on, verify the position of the power patch
cable on the mainboard. Consult the mainboard documentation to determine
the position of the ATX power switch connector. Also, double check that the
AC power cable is properly connected to your PC.
Power Up will start your computer 5 minutes in advance of the scheduled
recording time, for example, if you have set ComproDTV to record a program
at 4 o’clock, it will start your computer at 3:55. Therefore, you need to shut
down the computer before 3:54 in order to let Power Up start the computer.
Power Up from Windows Shutdown mode, i.e., ACPI S5
state, requires:
An ATX power supply in your PC.
Mainboard support for PCI version 2.2 in order to
have 3.3V standby power.
An ATX power switch cable, which is a pair of twisted
wires with a two-wire connector, as shown to the
If the don't have the above items, you can still use Power-Up Scheduling with
Windows Stand by mode, i.e., ACPI S1/S3 state, if your system supports it.
If your ATX power switch cable in your PC case cannot reach to the power up
socket of TV Tuner card, you cannot use the Power Up function with system
shutdown mode. Please try to move the card to another PCI socket.
You can use VideoMate TV without using Power Up Scheduling. If you don’t
want to use Power Up Scheduling from the Windows Shut down state, you
can skip the power switch circuit connections, in other words, you can skip
Power Up Connections in steps 3 through 6. You can still use scheduled
recording from Standby mode or leave your PC powered on.
The ATX power switch cable is not polarized. You can plug it in either
Software Installation
After installing the PCI card and cables in your computer, you should restart it
and follow these steps to install the software.
Step 1. After restarting, Windows will detect your VideoMate TV card and start
the Add/Remove Hardware Wizard, prompting you to install the
VideoMate TV drivers. Please press Cancel and go to the next step.
Step 2. Insert the installation CD into your CD drive. If you have Autorun
enabled, the installer will start automatically. (If Autorun is disabled,
double-click on “setup.exe” on the installation CD.) You can choose
Complete to install all necessary software (VideoMate H900/H900F
Driver, ComproDTV 4, ComproFM 2) or choose Custom to select item
by item. Compro recommends you choose Complete.
Step 3. If you see the Windows Logo testing message, below, please press
“Continue Anyway” to proceed.
Press Next to install ComproDTV 4, ComproFM 2
When installation completes, press Finish to restart computer.
Step 4. Open ComproDTV to enjoy the show.
Remote Wake Up
VideoMate Vista H900F features the Remote Wake Up function for more
Compro has always focused on developing products with great features.
Integration of hardware and software support, you can start your computer
from the shut down state by pressing a button on the remote keypad. You don’t
need to reach over to your computer anymore. You can also shut down the
computer by remote control as well. No more mouse clicks on the screen. This
feature converts your PC into a convenient home entertainment video
Using Remote Wake Up
After install the TV card driver, put batteries in the remote control. Pressing
the power button on the top of remote control, it will start your computer.
You must correctly install the driver and Power Up connectors in order to use
Remote Wake Up function.
There will be a two second delay before the PC powers on.
This feature cannot logon your system. You may need to enter your user name
and password.
Remote Shut Down
There are two situations for the operation.
When not watching TV, i.e. no ComproDTV running:
Just press the “CLEAR” button on the lower-left corner on the remote keypad;
you will see a dialog as shown below. Program will countdown 20 seconds to
shutdown the computer. If you don’t want to shut down the computer, please
press the CLEAR button again, in other words, pressing the CLEAR key a
second time is the same as pressing the “Cancel” button. You may also use
your mouse to press the cancel button. Press OK to immediately shutdown the
When watching TV, i.e. ComproDTV is running:
Just press the CLEAR button on the lower-left corner on the remote keypad
repeatedly, you will see the text on the screen turns to SLEEP OFF, SLEEP ON
SHUTDOWN. When the text shows SHUTDOWN, it will countdown 20
seconds to shutdown your computer. If you don’t want to shutdown the
computer, please press the CLEAR button again.
Make sure you save all open files before using remote shutdown function.
Windows Media Center Remote for Vista H900F
Compro VideoMate Vista H900F bundles the easy-to-use Microsoft certified
remote control to controls the Windows Media Center and also ComproDTV,
ComproFM software. Some keys are special designed for Windows Vista
Premium/Ultimate, it may not be used in Windows XP system.
ComproDTV 4
ComproFM 2
Windows Media
Center (MCE)
Number Key
Preset stations
Number Key
Power On/Off
Power On/Off
Power On/Off
Videos (MCE)
Videos (MCE)
Videos (MCE)
Radio (MCE)
Radio (MCE)
Radio (MCE)
Music (MCE)
Music (MCE)
Music (MCE)
Pictures (MCE)
Pictures (MCE)
Pictures (MCE)
Recorded TV (MCE)
Recorded TV (MCE)
Recorded TV (MCE)
MCE Guide
MCE Guide
MCE Guide
Live TV (MCE)
Live TV (MCE)
Live TV (MCE)
DVD Menu (MCE)
DVD Menu (MCE)
DVD Menu (MCE)
Up arrow or select
or switch TV format
Down arrow
or snapshot
Advance in
Up arrow
Up arrow
Scan channel(Down)
Left arrow
Down arrow
Down arrow
Scan channel(Up)
Right arrow
EPG (US only)
Open on-line help
Start Media Center
Start Media Center
Start Media Center
Zoom In/Out
Volume up
Volume up
Volume up
Volume down
Volume down
Volume down
Channel up
Channel up
Channel up
Channel down
Channel down
Channel down
Timeshift Play/Pause
Advance/Fast forward
Fast forward
Fast forward
The last channel
The last channel
Skip rewind
Timeshift Play/Pause
Change scale of screen
Skip Forward
Enter frequency
Channel surf
Sleep function
Sleep function
C.C Language
Teletext on/off
ComproDTV Vista Gadget Tool for Vista
The Compro gadget tool is designed to provide the more convenient TV
experience in Windows Vista. It will be installed from the Compro installation
CD, and you can delete and add it from gadget setup.
UI Control
DTV Gadget has three modes including Live TV mode, display playlist, and
display scheduled list.
This button can change modes between
Live TV, display playlist and schedule list
Press the button to load device
and start to play live TV
The buttons from left to right sides are:
Channel down in live TV mode
Start/Stop Live TV, Play/pause from playlist
Channel Up in live TV mode
Start/stop record live TV
Playlist mode: It just displays first eight files in the list you recorded, if there
are more than eight files in folder, the ninth file or rest of files will not be display.
The figure in below shows the playlist style:
5 files and 3 empty items in list
If clicking any files, the gadget will change to play mode from playlist mode,
then playing the file you clicked.
Scheduler list mode: This mode will display the top 5 of your current
scheduled list, you can click any of the scheduled item and check the detail
information of it.
The last mode is schedule view which has two different parts. First, there is a
table that has five rows; it means that schedule view will allow the first five
schedules in the list. Second, if clicking the item, it will change to another part,
which show in detail about the schedule you clicked. Clicking again will go
back to first part. The process showed as below:
Dock and Undock Gadget Window:
Only docked gadget has three modes, the undocked gadget only support live
TV/playback video mode, and its size is bigger than docked one. You can
direct drag the gadget window to the other place out the sidebar and shows the
bigger undock window to watch TV or playback recorded video files.
Directly drag gadget windows out the sidebar and shows the bigger window
Because undocked gadget lacks playlist, if you wants to play a file in undocked
mode, you can drop a file into the window of gadget to play a file .(in docked
mode, you can also play a file by dropping a file into gadget) The control of
button in undocked mode is the same as docked mode.
Pop Menu
Click the right mouse button on the gadget window;
it will open the pop menu for selection. You can
return to last channel, autoscan available channels,
select channel to watch from channel list, select
video source, adjust audio volume, or snapshot TV
Gadget Settings
Settings of gadget have four parts included:
z Capture device : to select capture
devices .(when running gadget first time or
having more than one device, this item is
z Quality setting : to select recording quality
z Record folder: a directory to place
recorded files.
z Snapshot folder: a directory to place
ComproDTV Windows Media Center Add-In
ComproDTV Add-In is practical feature for Windows Media Center. It provides
you the most user-friendly environment. After install Compro software at Vista,
just click the Media Center icon → program library → DTV Add-In, and you
can enjoy Live TV at Windows Media Center.
While this environment provide you some useful function shown as below,
when the function is working on, the text will turn blue to red while your mouse
cross over it:
Full Screen button:
To enable the full screen mode of live the TV
Channel Scanning button:
To channel scan all the available channels.
Record button:
To record the TV show to your hardware
Timeshifting button:
At Compro software will not forced to execute but let you control this function
by yourself.
Snapshot button:
It provides you the more instinct interface. As soon as you snap one shot, and
it will be shown directly on the left and bottom corner of DTV Add-In for
HID (Human Interface Device) for Compro Remote
After you install the software, you can see the remote logo show in your
system bar.
You can choose the “Option”
to enter the setup window.
Step 1: Choose the type of
your remote control. (There
are many type of remote
from Compro, please select the remote picture as you have).
Step 2: Choose one IR function you want to change.
Step3: Set the IR dialog you want and press OK button.
Step4: Repeat setp1 to 3 to run all the changes.
You can also set a whole new program of your remote control in some
particular software or window.
Press “Add” button and enter the name you want. Repeat the step 1 to 4.
If you have any Windows Media Center system in your PC, such as Windows
MCE, Vista Premium, Vista Ultimate, this function can replace the windows
remote control. HID can also combine the Compro software control in the
Windows Media Center interface to make you more convenient.
Open and close the ComproDTV 4 control panel
To open more options, please move your cursor to the top/bottom of the
Control Panel until you see your cursor become “+”. You may click the Lock
button to disable auto hide.
Wait for one second
Panel Lock
ComproDTV 4
Control Panel
The ComproDTV 4 control panel resembles the controls on a VCR. Please
note that not all options are available at all times, and may be grayed out or
inaccessible depending on your hardware setup and TV services available.
The following figure gives you the function of the button with (Hot Key).
Channel Up (Page Up)
with Quick Channel list (I)
(- , +)
Record (R) and
Record Option
Pad (W)
Play (P) /
Channel Down
Pause (U)
(Page down)
Panel Lock
(- , +)
Fast Forward
Timeshift bar
(Left Arrow)
(Right Arrow)
Digital Signal
Pad (W)
Last Channel
Audio Switch
Channel Surf
Add Window
Window (F2)
Closed Caption
No function
All Windows
Language Selection
For Audio (Q)
Enable/Disable Always-on-Top function
for TV window.(Oregon circle on the
upper-right corner of the TV window)
Screen Ratio Switch
Sleep function
Video Desktop
Open snapshot dialog box
Note: Language select is only available while the
program supports it.
Start ComproDTV 4 and watch TV
After installation, just press the yellow button of the last line on remote or
double click the ComproDTV 4 icon on the desktop you will be able to watch
TV. Same as operating a normal TV set. Watch TV programs on your PC, in
full-screen mode or in a window. Channel up and down. Close ComproDTV 4
and even shutdown the computer with the full function remote control keypad.
Press the Options
button to open the Options dialog box. You can change
detail settings of ComproDTV 4 here.
TV Settings
This option gives you the way to manually set the method of scanning TV
programs. Select your choice here or use default channel table to do the
The first time you start ComproDTV 4, Autoscan will automatically scan for
available TV channels for TV signals. You can rescan the channels at any time
by pressing the Autoscan button.
When Autoscan is finished, detected channels are automatically enabled and
marked with the green check mark
. Channels, where a valid signal could
not be detected, are disabled and marked with a blank. However, you can
interrupt the scanning process by pressing the Stop button.
After you are finished scanning for available channels, you may select OK to
return to the display window, or customize the channel list according to your
preferences, as described below.
Channel Naming
You can customize the channel names by double-click on the Description
field of the channel you wish to rename.
You can do more changes on the channel’s property by right-click the mouse
on the Description field of the channel you wish to edit.
Custom Settings for each channel
You can customize each channel properties by click the icon in “Custom
Settings” filed and edit it.
Using my favorite channel list
You can click to select using my favorite
channel list from option window. And exit the
list by yourselves to makes channel switch
more convenient.
Channel Surfing
While watching TV, the channel surfing
feature displays a 4x4 grid of channel
images to give you an overview of available programming. Double click the
channel screen can direct jump to the channel you want.
PIP/POP mode
ComproDTV 4 in H900F TV card
supports watch 1 live analog TV show
and playback recorded video file at
once. Just click the playback button
and it will popup the recorded video
files list, and you can click the file you
want to instant play it.
Main window has all features while
slave window has limited functions only. Double-click on the slave window can
switch the TV program to the main window. Alignment Window
button will put slave window(s) into main window which is convenient for you to
watch multiple programs on full screen mode.
The buttons on the upper-left corner slave window
are Channel
Up, Channel Down, Mute, Windows Alignment, and Close respectively. Slave
window can be resized by mouse dragging lower-left corner to any ratio.
Advanced Multiple Video Display Mode
ComproDTV 4 also supports 2 or above Compro products connect and watch it
at the same time. If you have more than one Compro analog or digital TV cards
and USB TV box, you can use it to watch the live TV from different devices.
When Starting PIP mode, there will be two option for you to choose;
1. “Digital Sub Window” Æ If any one of connected products have digital TV
2. “VideoMate xxx (another installed product name) Video Capture” Æ Other
analog or digital TV cards/USB box.
(Pictures below show the H900 for example of the second device)
Choosing the “Digital Sub Window” will open a new window to view the digital
sub channels in the same frequency of the main window. Choosing the
“VideoMate xxx Video Capture” will open a new window to view digital or
analog channel with the second tuner in other products, which you are able to
tune to any channel you prefer. However, you are only allowed to have one
channel from the second tuner. Therefore, you can view total of five channels
with main window’s channel and three sub channels of the main window and
another channel of the second tuner. Furthermore, you can also have another
window to playback recorded file which now allows you to watch total of 6
windows at the same time.
You can press the Add/Reduce Window
window for that. Please see the following picture.
button to open a slave
Running additional windows consumes more CPU usage. If CPU usage
reaches 100%, then video lag will occur. Please reduce the number of
When main window changes the channel to another frequency, slave
window(s) will move to available programs of another frequency. The slave
window will show black if there is no additional program on this frequency.
Slave window has no full screen mode. Please double-click on slave window
to switch program with main window in order to do so.
It is available to hear audio on multiple programs at the same time. You can
mute or un-mute the sound of slave window(s) at any time. However, main
window audio can’t be muted separately from slave window(s).
Video Desktop
While watching TV, you may
right-click on the TV screen and
select video on desktop or press
the hotkey (F7) to activate Video
Desktop mode. This mode makes
the video source as your desktop
screen. It is similar with full
screen but the desktop icons and
taskbar will remain on top. The
following picture shows the TV on the desktop.
For the Video Desktop feature, you needs to enable the “Use Overlay
Surface” feature in the setup dialog box of OptionÆVideo/Audio.
Right-Click Mouse Menu
If using mouse to right-click on the TV screen, you can see a menu pop up.
There are many useful options for your convenience.
Zooming image
If you would like to see more details on a certain part of a video image, you can
press the mouse right button to drag a zone of the screen. You will see the
zoomed image.
Also you can press the mouse right button and move on the screen to shift the
zoomed area of the image. Just click the mouse left button to resume normal
Still Image Capture
Click on the capture icon
on the control
panel or hit the "Space Bar" of the keyboard
shortcut to capture an image of the display
window. You can see the screen capture
dialog as below. You can setup to save it as
jpg or bmp format in the ComproDTV option
Æ interface. And also setup the picture
compress quality in jpg file.
ComproDTV 4 is a digital video recorder and save full-motion TV program
which provide hardware MPEG-1/2 and software MPEG-2/4 format recording
to your hard disk.
To instantly start recording:
. ComproDTV 4 starts recording the video source
Press the Record button
currently showing in the display window. It will save it to a file on your disk. If
you already start recording, you still can click the record button to setup
30, 60, 90, and 120 minutes recording immediately. Thus, you can go out
without worry about the record still ongoing.
Press the Stop button
to stop recording. ComproDTV 4 will save it
automatically and show the file name on the screen.
You can also use the schedule recording by press Schedule button
control panel of ComproDTV 4.
Timeshifting temporarily saves the video to your hard disk for a specified
period of time so that you can pause, replay, or skip commercials during live TV,
without interrupting an ongoing recording session.
Press the Timeshifting
button and the Time Monitoring bar will appear.
You may also press the Advance (for commercial skip) and Replay (for instant
replay) buttons on the control panel or remote control to navigate through the
program. When you return to your seat, you can resume viewing the program
from the point when you left.
Click on the top left corner of the icon
on the control panel and select
You can see the straight-to-disc dialog as above.
Format: Display the recording format.
Device: Choose the DVD-R device here.
Erase Disk: If the disc is re-writable and not empty, you need to erase it first.
Start Burning: Press this button to start burning disc.
Stop: Press the
button on the control panel to stop burning.
Cancel: Press this button to exit the dialog.
You need to install the bundled Ulead DVD MovieFactory 5 SE software in
order to have this feature.
ComproFM 2
ComproFM lets you enjoy FM radio programs on your PC. Listen to music or
other programs while you work or browse the Internet.
The hardware needs to have FM tuner in order to use ComproFM.
This section provides basic information for ComproFM. For more details,
please check the help file of ComproFM or the manual in the installation CD.
Control Panel
The following describe the ComproFM control panel functions, and tips for
using ComproFM. The following figure gives you the function of the button with
(Hot Key.)
Always on top
Progress bar
(+, -)
Record (B)
Channel Up
(Page Up)
Channel Down
(Page down)
Last Channel
OS requirement
VideoMate Vista H900F PCI card has to work on Windows XP SP2 or Vista.
You are welcome to website for the Service Pack
update of Microsoft.
VideoMate Vista H900F PCI card can also works on Microsoft XP Media
Center 2005. Make sure you have install driver correctly (see below) and DVD
decoder like ComproDVD, NVDVD or WinDVD 6.0. For more information on
MCE 2005, please check Microsoft website.
Driver Installation
The most common cause of problems with the TV Tuner Card is incorrect
installation of the TV capture and TV tuner drivers. If you have problems
watching, recording, or timeshifting live TV, please check the status of the
drivers with Device Manager.
You should see "VideoMate H900 Capture” devices, in the "Sound, video and
game controllers" section of Windows Device Manager.
If these drivers are not there, uninstalling and reinstalling the VideoMate H900
driver can help. Use the Add/Remove Programs Control Panel applet to
uninstall the drivers. Reinstalling the drivers should fix this problem.
Why won’t my PC start?
Don’t panic. The most common reason for this is because you connected the
ATX power switch cable to the wrong pins on the mainboard. Verify the
position of the power patch cable on the mainboard. Check the mainboard
documentation to verify the position of the connector for ATX power switch
If that doesn’t help, remove the TV card and restart your PC. If you still cannot
turn the computer on, the problem is not caused by VideoMate TV. Recheck
the ATX power switch cable connection.
My system cannot Power Up, What should I do?
First, make sure you have connected the Power Up circuit correctly. Please
refer the hardware installation section for more information.
Second, make sure you see a green LED light on the VideoMate Vista H900F
PCI tuner card. If you don’t see the green light, your motherboard does not
support the standby power. You can only use Power Up with motherboards
that provide standby power.
Third, Power Up will start your computer 5 minutes in advance of the schedule
time. If you set the schedule on 4 o’clock, Power up will wake up your
computer at 3:55. Therefore, you need to shut down the computer before 3:54
in order to let Power Up start the computer.
Fourth, make sure you have the correct schedule time. Also, verify your
system time or clock.
Finally, it is possible that your power supply doesn’t provide the standard 3.3V
standby power. Therefore, changing your power supply might help.
My PC cannot shut down?
In rare circumstances, the VideoMate Vista H900F PCI card must be reset.
Unplugging the AC power cord from the PC case for 10 seconds will reset the
When you set up for scheduled recording, VideoMate Vista H900F PCI card
will issue the Power Up signal to the computer until ComproDTV 4 starts. If
your computer cannot start ComproDTV 4 for some reason, the TV tuner card
will try to wake up PC even while you shut it down. Unplug the main power
cord to reset VideoMate TV card. You can shut down the computer normally
after that.
Other possible causes of this problem include:
1. If you have a multi-Boot system and ComproDTV 4 is not installed and
running on the default OS. Solutions: Set the default OS properly or install
ComproDTV 4 on the default OS.
2. There may be other, independent problems preventing Windows from
starting normally. Solution: Remove the VideoMate Vista H900F PCI card and
troubleshoot PC start up. Remember to correctly reconnect the power switch
3. Some external software may be interfering with ComproDTV 4. Shutting
down unnecessary software can help.
4. The ComproDTV 4 Scheduler shortcut is missing from the Programs
“Startup” folder. Reinstalling ComproDTV 4 can help.
Video OK / No Audio
If you can view the TV picture but get no audio, you should check the following:
Please check that the WAVE sound is not muted or volume too low in the
Windows Volume Control dialog. (Double-click on the speaker icon in the
system tray.)
Also check the sound is not muted or volume too low in the Windows Volume
Control dialog. (Double-click on the speaker icon in the system tray.)
Sometimes updating the sound card driver from vendor or TV card’s driver and
application may help as well.
Why can’t I playback the recorded video?
The usual reason for this problem is conflict with some CODEC software, such
as Nimo, K-Lite, and Stormcodec. This kind of software forces applications to
use their CODEC for play back. Therefore, the recorded file cannot be played
since an incompatible CODEC is being used for playback. Uninstalling the
CODEC software will help. Also reinstalling DirectX usually solves the problem.
(See our website for how to reinstall DirectX)
Can I playback recorded video in main window?
Yes, you may deselect “Playback in PIP mode” in “Video/Audio” tab which can
be found under “Options” of ComproDTV 4.
You may also playback in sub window, then double click the screen to switch
the content of the main and sub window.
Why does the remote control fail?
The remote control sensor, which is plugged into the TV card, may be loose.
Please unplug it and plug it in again. You should also check the batteries of the
remote control. Do not use rechargeable batteries.
Verify that the
IR icon (ComproRemote) is in the system tray on the
lower-right corner of the screen. If you don't have ComproRemote on the
system tray, start the following program:
C:\Program Files\ Common Files\VideoMate\ComproRemoteDTV.exe
Then you should see the icon on the system tray. The IR icon should turn
bright when you press buttons on the remote.
If you see no response, please move your mouse cursor on the IR icon. If you
see it shows “No Device,” your drivers may not be not properly installed.
Please remove ComproDTV 4 using "Add/Remove programs" in the Control
Panel and reinstall it.
Some devices may emit the IR signals. Please check if there are any
microwaves or lights that may be doing this. And make sure as few cables as
possible are crossing the IR receiver.
Why are images scrambled?
Please update the video and sound card drivers from vendors’ web sites. Make
sure the driver for motherboard chipset is also up to date. The default drivers
supplied with the Windows operating system are usually too old to operate
correctly. If you still have problems, please install the latest ComproDTV 4 and
driver from our website.
Contacting Compro Technical Support
Before you submit an email for support, please check support FAQs on our
web site.
You can download the latest update from our website. Many issues should be
solved on the newer version. When contacting Compro for technical support,
please use the Compro support request form and provide as much of the
requested information as possible. Please write the details in order to
determine the problem. And also provide the product serial number (15 digits
numbers) on the PCI card. Please use the form from below or email to or use the customer service form from the link:
Make sure you include the information of hitting the button of "E-mail Info" in
the Device Settings in Settings of ComproDTV 4 in order to determine the
In order to solve the problem quickly, it is very important to provide as much
detail as possible.
P/N: 3GA0310267
Download PDF