Samsung DCSc User Guides
PROSTAR DCS COMPACT
TECHNICAL MANUAL
T A B L E
USER INSTRUCTIONS
TABLE OF CONTENTS JANUARY 2002
O F
Table of
Contents
C O N T E N T S
USER INSTRUCTIONS SECTION
PART
1
DESCRIPTION
PAGE
ENHANCED DISPLAY PROGRAMMING
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12
1.13
1.14
1.15
1.16
1.17
1.18
1.19
1.20
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OVERVIEW ................................................................................ 1–1
LOCKING YOUR KEYSET .......................................................... 1–4
CHANGING YOUR PASSCODE ................................................. 1–5
CALL FORWARDING ................................................................. 1–6
SETTING YOUR ANSWER MODE ............................................. 1–7
PROGRAMMING YOUR STATION’S NAME ............................... 1–8
PROGRAMMING PERSONAL SPEED DIAL LOCATIONS ........ 1–10
NAMING YOUR PERSONAL SPEED DIAL LOCATIONS .......... 1–11
ADDING EXTENDERS TO KEYS ............................................. 1–12
CHECKING STATION STATUS ................................................. 1–13
CHANGING YOUR TIME AND DATE DISPLAY ........................ 1–14
SETTING STATION ON/OFF OPTIONS ................................... 1–15
SELECTING A RING TONE ..................................................... 1–17
ALARM REMINDER ................................................................. 1–18
VIEW MEMO ............................................................................ 1–19
OFF-HOOK RING VOLUME ..................................................... 1–20
SETTING A PROGRAMMED MESSAGE .................................. 1–21
ALARM REMINDER WITH MESSAGE ..................................... 1–22
BACKGROUND MUSIC VOLUME ............................................ 1–23
CID DISPLAY ............................................................................ 1–24
2
iDCS KEYSET USER GUIDE
3
DCS KEYSET USER GUIDE
4
STANDARD TELEPHONE USER GUIDE
5
SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE
PROSTAR DCS COMPACT
TECHNICAL MANUAL
USER INSTRUCTIONS
PART 1 JUNE 2001
PART 1. ENHANCED DISPLAY PROGRAMMING
1.1 OVERVIEW
•
iDCS KEYSETS
This section provides more detailed programming procedures that can be used by
experienced display keyset users. These procedures will help explain some of the
displays observed as the simpler procedures detailed in the Keyset User Guide are
followed.
The diagram below illustrates the keys on an iDCS 28D keyset and an iDCS 18D
keyset that have special functions during programming. When required, these keys will
be referred to by the names described below.
1-1
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PROSTAR DCS COMPACT
TECHNICAL MANUAL
USER INSTRUCTIONS
PART 1 JUNE 2001
The diagram below illustrates the keys on an iDCS 8D keyset that have special
functions during programming. When required, these keys will be referred to by the
names described below.
1-2
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TECHNICAL MANUAL
USER INSTRUCTIONS
PART 1 JUNE 2001
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• DCS KEYSETS
This section provides more detailed programming procedures that can be used by
experienced display keyset users. These procedures will help explain some of the
displays observed as the simpler procedures detailed in the Keyset User Guide are
followed.
The diagram below illustrates the keys on a display keyset that have special functions
during programming. When required, these keys will be referred to by the names
described below.
1-3
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TECHNICAL MANUAL
USER INSTRUCTIONS
PART 1 JUNE 2001
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1.2 LOCKING YOUR KEYSET
You can lock your keyset to prevent other people from making or receiving calls while
you are away. You can unlock it when you return.
ACTION
DISPLAY
1. Press the transfer key followed by 100
Display shows
[201] STN LOCK
PASSCODE:_
2. Enter your passocde
Default is 1234
[201] STN LOCK
UNLOCKED
3. Enter 0 to unlock or 1 to lock (e.g., 1)
[201] STN LOCK
LOCKED
4. Press the transfer key to save and exit
1-4
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TECHNICAL MANUAL
USER INSTRUCTIONS
PART 1 JUNE 2001
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1.3 CHANGING YOUR PASSCODE
Each keyset user can set or change his/her individual passcode. This passcode is used
to lock or unlock keysets, for toll restriction override and to access the DISA feature.
NOTE: Default passcodes cannot be used for toll restriction override or for DISA
access.
ACTION
DISPLAY
1. Press the transfer key followed by 101
Display shows
[201] PASSCODE
OLD CODE:_
2. Enter the existing passcode (default = 1234)
[201] PASSCODE
OLD CODE:4444
3. Enter the new passcode
[201] PASSCODE
NEW CODE:_
4. Reenter the new passcode to verify the number
If reentered correctly, the display will show
[201] PASSCODE
VERIFY :SUCCESS
5. Press the transfer key to save and exit
1-5
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TECHNICAL MANUAL
USER INSTRUCTIONS
PART 1 JUNE 2001
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1.4 CALL FORWARDING
The DCS COMPACT system allows five types of call forwarding and these are Forward
All, Forward No Answer, Forward Busy, Forward Follow Me And Forward External.
There is an additional option of Forward Busy/No Answer that allows both of these
options to be activated at the same time, provided destinations have been entered for
both.
ACTION
DISPLAY
1. Press the transfer key followed by 102
Display shows
[201] FORWARD
0:FORWARD CANCEL
2. Dial 0–5 to select the Forward type (e.g., 1)
OR
Press UP or DOWN to select the Forward type
and press the right soft key to move the cursor
[201] FORWARD
1:ALL CALL:NONE
3. Dial the destination number (e.g., 202)
OR
Press UP or DOWN to select the destination
and press the right soft key to move the cursor
[201] FORWARD
1:ALL CALL:202
4. Dial 1 to set
OR
Press UP or DOWN to select YES or NO
[201] FORWARD
CURENTLY SET:YES
5. Press the transfer key to store and exit
1-6
PROSTAR DCS COMPACT
TECHNICAL MANUAL
USER INSTRUCTIONS
PART 1 JUNE 2001
1.5 SETTING YOUR ANSWER MODE
Each keyset or add-on module (AOM) can have its answer mode for intercom calls set
to one of the following options:
RING—The station will ring in one of eight custom ring patterns. Calls are answered by
pressing the ANS/RLS key or lifting the handset.
AUTO—After giving a short attention tone, the station will automatically answer calls on
the speakerphone. When a C.O. line is transferred to a station in Auto Answer, the
screened portion of the call will be Auto Answer, but the keyset or AOM will ring when
the transfer is complete if the user has not pressed the ANS/RLS key or lifted the
handset.
VOICE—The station will not ring. After a short attention tone, callers can make an
announcement but the ANS/RLS key or the handset must be used to answer calls.
ACTION
DISPLAY
1. Press the transfer key followed by 103
Display shows
[201] ANS MODE
RING MODE
2. Dial 0, 1 or 2 to change the ring mode, e.g., 2
OR
Press UP or DOWN to select the ring mode
[201] ANS MODE
VOICE ANNOUNCE
3. Press the transfer key to store and exit
1-7
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PROSTAR DCS COMPACT
TECHNICAL MANUAL
USER INSTRUCTIONS
PART 1 JANUARY 2002
1.6 PROGRAMMING YOUR STATION’S NAME
Names are written using the keypad. Each press of a key will select a character.
Pressing the next key will move the cursor to the next position. For example, if the
directory name is “SAM SMITH," press the number “7” three times to get the letter “S.”
Now press the number “2” once to get the letter “A.” Continue selecting characters
from the table below to complete your message.
NOTE: When the character you want appears on the same dial pad key as the previous
character, press the UP key to move the cursor to the right.
•
DCS KEYSETS
COUNT
DIAL 0
DIAL 1
DIAL 2
DIAL 3
DIAL 4
DIAL 5
DIAL 6
DIAL 7
DIAL 8
DIAL 9
DIAL 4
•
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iDCS KEYSETS
COUNT
DIAL 0
DIAL 1
DIAL 2
DIAL 3
DIAL 4
DIAL 5
DIAL 6
DIAL 7
DIAL 8
DIAL 9
DIAL 4
1-8
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TECHNICAL MANUAL
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1. When the character you want appears on the same dial pad key as the previous
character, press UP to move the cursor one space to the right.
2. Other symbols are available for DIAL #.
ACTION
DISPLAY
1. Press the transfer key followed by 104
Display shows
[201] STN NAME
2. Enter the station name using the procedure
described above
[201] STN NAME
SAMSUNG
3. Press the transfer key to store and exit
1-9
PROSTAR DCS COMPACT
TECHNICAL MANUAL
USER INSTRUCTIONS
PART 1 APRIL 2002
1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS
You can program frequently dialed telephone numbers in a personal speed dial list.
Each station user begins with ten numbers 00–09 and may be assigned up to fifty
numbers. See your system administrator to determine the amount assigned to your
station.
NOTE: Press button B for flash and button C for pause. If you receive error tone, hang
up and begin again.
Display keyset users may want to hide some speed dial numbers so they will not show
in the display. When entering a telephone number, press button E. All digits after this
will be hidden. Press button E again to begin displaying digits.
If your system uses rotary (or pulse) dialing C.O. lines, pressing button D while entering
a speed dial will cause all subsequent digits to be sent as DTMF tones until the D
button is pressed again.
ACTION
DISPLAY
1. Press the transfer key followed by 105
Display shows
If you have no speed dial bins, the display will
be as shown
[201] SPEED DIAL
00:
[201] SPEED DIAL
SPDBLK NOT EXIST
2. Dial the location number (e.g., 05)
OR
Press UP or DOWN to select the location
and press the right soft key to move cursor
[201] SPEED DIAL
05:_
3. Enter the trunk access code (e.g., 9) followed
by the number to be dialed (e.g., 4264100)
OR
Press the left soft key to return to step 2
[201] SPEED DIAL
05:9-4264100_
4. Press the F button to access the next program
OR
Press the transfer key to save and exit
1-10
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TECHNICAL MANUAL
USER INSTRUCTIONS
PART 1 APRIL 2002
1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS
This program allows a ten character name to be entered for each personal speed dial
location. This name enables the speed dial number to be located when using the
directory dial feature. The directory dial feature allows the display keyset user to select
a speed dial location by scanning its name.
ACTION
DISPLAY
1. Press the transfer key followed by 106
Display shows
[201] SPEED NAME
00:
2. Dial the speed dial location (e.g., 01)
OR
Use UP or DOWN to scroll through the location
numbers and use the right soft key to move the
cursor
[201] SPEED NAME
01:_
3. Enter the location name using the procedure
described in Programming Your Station’s Name
[201] SPEED NAME
01:SAMSUNG_
4. Press UP or DOWN to move to the next
location
OR
Press the F key to program speed dial numbers
5. Press the transfer key to store and exit
1-11
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PROSTAR DCS COMPACT
TECHNICAL MANUAL
USER INSTRUCTIONS
PART 1 APRIL 2002
1.9 ADDING EXTENDERS TO KEYS
This program allows you to assign key extenders to make a general access feature key
more specific. The feature keys that can have extenders are listed below:
FEATURE KEY
EXTENDER
BOSS
DP
DS
FWRD
GPIK
MMPG
PAGE
SPD
PSMG
DIR
Boss And Secretary (1–4)
Direct PIckup (station or group number)
Direct Station Select (station number)
Call Forward (0–5)
Group Pickup (01–30)
Meet Me Page (0–9, 4)
Page (0–9, 4)
Speed Dial (00–49, 500–999)
Programmed Message (01–20)
SYS (0), PERS (1) or STN (2)
ACTION
DISPLAY
1. Press the transfer key followed by 107
Display shows the first station
[201] KEY EXTEND
01:CALL1 ¤
2. Enter the key number, e.g., 18
OR
Use UP and DOWN to scroll through the keys
and use the right soft key to move the cursor
OR
Press the key to be programmed
[201] KEY EXTEND
18:DS
¤
3. Dial the extender according to above table and
press the right soft key to return to step 2 above
OR
Press the transfer key to store and exit
OR
Press the speaker key to store and advance to
the next program
[201] KEY EXTEND
18:DS
¤DS207
1-12
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PROSTAR DCS COMPACT
TECHNICAL MANUAL
USER INSTRUCTIONS
PART 1 APRIL 2002
1.10 CHECKING STATION STATUS
This program displays the following attributes of a station port. This is a read only
feature.
0
1
2
3
4
5
6
7
PORT
TENANT NUMBER
PICKUP GROUP
STN GROUP
BOSS-SECR
PAGE
DAY COS NO
NIGHT COS NO
PORT, SLOT-CHANNEL, OFSET
1–2
NONE, 01–30
STATION GROUP NUMBER
NONE, 1–4
PAGE ZONE (1–4)
COS (01–30)
COS (01–30)
ACTION
DISPLAY
1. Press the transfer key followed by 108
Display shows the first station
[201] STN STATUS
P07:S2-01 OFS:01
2. Dial 0–7 to select the station status item, e.g., 1
OR
Press UP or DOWN to view the status items
[201] STN STATUS
TENANT NUMBER:1
3. Press the transfer key to exit
1-13
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TECHNICAL MANUAL
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PART 1 APRIL 2002
1.11 CHANGING YOUR TIME AND DATE DISPLAY
Display keysets will always have the date and time displayed when not in use. You can
select from the following display options:
0
COUNTRY
Sets overall display format and has two options
0 = ORIENTAL
MM/DD DAY HH:MM
1 = WESTERN
DAY DD MON HH:MM
1
CLOCK
Sets format of clock display and has two options
0 = 12 HOUR (Displays 1 P.M. as 01:00)
1 = 24 HOUR (Displays 1 P.M. as 13:00)
2
DISPLAY
Sets format of DAY and MON display and has two options
0 = UPPER CASE (Displays Friday as FRI and March as MAR)
1 = LOWER CASE (Displays Friday as Fri and March as Mar)
ACTION
DISPLAY
1. Press the transfer key followed by 109
Display shows
[201] DAY FORMAT
COUNTRY:WESTERN
2. Press UP or DOWN to select the display mode
and press the right soft key to move the cursor
[201] DAY FORMAT
COUNTRY:ORIENTAL
3. Press the right soft key to return to step 2
OR
Press the left soft key to return to step 3
4. Press the transfer key to store and exit
1-14
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1.12 SETTING STATION ON/OFF OPTIONS
The following options may be turned on and off at your keyset.
1. AME PSWD
If this option is set to YES, station users who have AME set
must enter their station password to listen to messages
being left.
2. AUTO HOLD
Automatically places an existing C.O. call on hold if a CALL
button, trunk key or trunk route key is pressed during that
call. This will not affect the Auto Hold part of transfer and
park/page.
3. AUTO TIMER
Automatically starts the stopwatch timer immediately when a
C.O. call is answered or after a short delay on an outgoing
call.
4. HEADSET USE
When on, this feature disables the hookswitch, allowing a
headset user to answer calls on the headset without
requiring the user to lift the handset.
5. HOT KEYPAD
When on, this feature allows the user to dial directory
numbers without having to first lift the handset or press the
speaker button.
6. KEY TONE
Allows the user to hear a slight tone when pressing buttons
on the set.
7. PAGE REJOIN
This feature allows keyset users to hear the remaining
portion of an ongoing internal page or all page over the
speaker of their keysets after they return their keysets to
idle.
8. RING PREF.
When off, this feature requires the user to press the fast
flashing button to answer a ringing call after lifting the
handset.
ACTION
DISPLAY
1. Press the transfer key followed by 110
Display shows
[201] STN ON/OFF
AUTO HOLD
:OFF
2. Dial the option number from above list (e.g., 3)
OR
Press UP or DOWN to select the option and
press the right soft key to move the cursor
[201] STN ON/OFF
AUTO HOLD
:OFF
1-15
[201] STN ON/OFF
HOT KEYPAD :ON
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TECHNICAL MANUAL
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3. Press UP or DOWN to select ON or OFF and
press left or right soft key to return to step 2
OR
Dial 1 for ON or 0 for OFF
[201] STN ON/OFF
HOT KEYPAD :OFF
If option 1 from above list is dialed at
Step 2
[201] STN ON/OFF
AUTO CAMPON:ON
If option 2 from above list is dialed at
Step 2
[201] STN ON/OFF
AUTO HOLD
:ON
If option 3 from above list is dialed at
Step 2
[201] STN ON/OFF
AUTO TIMER :ON
If option 4 from above list is dialed at
Step 2
[201] STN ON/OFF
HEADSET USE :OFF
If option 5 from above list is dialed at
Step 2
[201] STN ON/OFF
HOT KEYPAD :ON
If option 6 from above list is dialed at
Step 2
[201] STN ON/OFF
KEYTONE
:ON
If option 7 from above list is dialed at
Step 2
[201] STN ON/OFF
PAGE REJOIN :ON
If option 8 from above list is dialed at
Step 2
[201] STN ON/OFF
RING PREF. :ON
4. Press the transfer key to store and exit
1-16
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1.13 SELECTING A RING TONE
Each keyset user can select one of eight ring frequencies that suits the user best.
ACTION
DISPLAY
1. Press the transfer key followed by 111
Display shows
[201] RING TONE
SELECTION 6
2. Dial 1–8 to select the ring tone
OR
Press UP or DOWN to select the ring tone and
press the right soft key to move the cursor
[201] RING TONE
SELECTION 5
3. Press the transfer key to store and exit
1-17
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1.14 ALARM REMINDER
Station users can have three alarms programmed at their phones. Each alarm may be
one of the following three types:
0. NOTSET
1. TODAY ONLY
2. DAILY
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The alarm is not set.
The alarm will ring at the programmed time and be canceled
automatically.
The alarm will ring each day at this time.
ACTION
DISPLAY
1. Press the transfer key followed by 112
Display shows
[201] ALM CLK(1)
HHMM: ¤NOTSET
2. Dial 1–3 to select the alarm (e.g., 2)
OR
Press UP or DOWN to select alarm and
press the right soft key to move the cursor
OR
Press the left soft key to return to step 2
[201] ALM CLK(2)
HHMM: ¤NOTSET
3. Enter alarm time in 24 hour format (e.g., 1300)
Display will automatically advance to step 5
[201] ALM CLK(2)
HHMM:1300¤NOTSET
4. Enter alarm type (e.g., 2)
OR
Press UP or DOWN to select alarm type and
press the right soft key to move the cursor and
return to step 2
[201] ALM CLK
HHMM:1300¤DAILY
5. Press the transfer key to store and exit
1-18
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1.15 VIEW MEMO
This procedure allows keyset users to view the information entered via the MEMO
feature.
ACTION
DISPLAY
1. Press the transfer key followed by 113
Display shows
[201] VIEW MEMO
1:
2. Use UP and DOWN keys to scroll through
memos
[201] VIEW MEMO
1:426 4100
3. Press the transfer key to exit
1-19
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1.16 OFF-HOOK RING VOLUME
This procedure allows users to view and set the level of off-hook ring volume.
ACTION
DISPLAY
1. Press the transfer key followed by 114
Display shows
[201] OFFRNG VOL
RING VOLUME 4
2. Press UP or DOWN to select ring level
OR
Dial level of volume (1–8) on keypad
[201] OFFRNG VOL
RING VOLUME 3
3. Press the transfer key to store and exit
1-20
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1.17 SETTING A PROGRAMMED MESSAGE
When you will be away from your phone for any length of time, leave a vacant station
message. Display stations calling you will see this message and be informed of your
status or follow your instructions.
ACTION
DISPLAY
1. Press the transfer key followed by 115
Display shows
[201] PGMMSG(00)
CANCEL VAC MSG
2. Dial 00–20 to select message number, e.g., 05
OR
Press UP or DOWN to select message
[201] PGMMSG(05)
PAGE ME
3. Press the left or right soft key to return to step 2
above
OR
Press the transfer key to store and exit
1-21
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1.18 ALARM REMINDER WITH MESSAGE
Station users can have three alarms programmed at their phones. Each alarm may be
one of the following three types:
0. NOTSET
1. TODAY ONLY
2. DAILY
The alarm is not set.
The alarm will ring at the programmed time and be canceled
automatically.
The alarm will ring each day at this time.
In addition, each alarm may be accompanied by a 16 character message that will be
displayed while the alarm is ringing. NOTE: These are the same three alarms described
in Alarm Reminder. This procedure allows a message to be added.
ACTION
DISPLAY
1. Press the transfer key followed by 116
Display shows
[201] ALM REM(1)
HHMM: ¤NOTSET
2. Dial 1–3 to select the alarm (e.g., 2)
OR
Press UP or DOWN to select the alarm and
press the right soft key to move the cursor
[201] ALM REM(1)
HHMM: ¤NOTSET
3. Enter the alarm time in 24 hour clock format
(e.g., 1300)
Display will automatically advance to step 4
[201] ALM REM(2)
HHMM:1300¤NOTSET
4. Dial the valid entry from the above list for the
alarm type
OR
Press UP or DOWN to select the alarm type
and press the right soft key to move the cursor
[201] ALM REM
HHMM:1300¤DAILY
5. Enter messages using the method in
Programming Your Station’s Name
Press the right soft key to return to step 2
[201] ALM REM
TAKE MEDICATION
6. Press the transfer key to store and exit
1-22
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1.19 BACKGROUND MUSIC VOLUME
This procedure allows keyset users to view and adjust the level of background music
heard at their keysets.
ACTION
DISPLAY
1. Press the transfer key followed by 117
Display shows
[201] BGM VOLUME
VOLUME 13
2. Enter volume level (01–16)
[201] BGM VOLUME
VOLUME 06
3. Press the transfer key to store and exit
1-23
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1.20 CID DISPLAY
NOTE: This procedure applies only to systems with Caller ID software.
The station user can change the order in which the Caller ID information is displayed
on an LCD set.
Caller ID display options are the following:
0. NO DISPLAY
No Caller ID data will be displayed.
1. NUMBER FIRST
The Caller ID number received from the Central Office will
be displayed first.
2. NAME FIRST
The Caller ID name received from the Central Office will be
displayed first.
ACTION
DISPLAY
1. Press TRSF 119
Display shows current display mode
[201] CID DISPLAY
NUMBER FIRST
2. Dial display option 0, 1 or 2, e.g., 2
OR
Press UP or DOWN to select option
[201] CID DISPLAY
NAME FIRST
3. Press TRSF to store and exit
OR
Press SPK to store and exit
1-24
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Guide-Contents
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Table of
Contents
Guide
Contents
Table of Contents
ABOUT THIS BOOK ..........................................................1
THINGS YOU SHOULD KNOW
iDCS
KEYSET USER GUIDE
............................2–9
ASSEMBLING YOUR KEYSET ................................10
ADDING A KEYSET DAUGHTERBOARD
MODULE ..............................................................................11
OUTSIDE CALLS
SAMSUNG
DCS COMPACT SYSTEM
Making an Outside Call ....................................................................12
Answering an Outside Call ................................................................12
Universal Answer ..............................................................................12
Recall/Flash ......................................................................................13
Busy Line Queuing with Callback ....................................................13
INTERCOM CALLS
Calling Other Stations........................................................................14
Answering Intercom Calls..................................................................14
Answer Modes ..................................................................................14
Busy Station Callback ......................................................................15
Busy Station Camp-on ......................................................................15
Calling Your System Operator ..........................................................15
CALL PROCESSING
May 2003
Every effort has been made to eliminate errors and ambiguities in the information contained in this
guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this
guide.
Holding Calls................................................................................16–17
Transferring Calls ........................................................................17–18
Transfer with Camp-On......................................................................18
Transfer to Voice Mail ........................................................................18
Call Waiting ........................................................................................18
Conference Calls ..............................................................................19
Forwarding Calls ..........................................................................19–22
Call Pickup ........................................................................................22
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DIALING FEATURES
CUSTOMIZING YOUR KEYSET
Speed Dialing ....................................................................................23
Programming Personal Speed Dial Numbers ............................23–24
One Touch Speed Dialing ................................................................24
Last Number Redial ..........................................................................24
Save Number with Redial ..................................................................24
Chain Dialing ....................................................................................25
Automatic Redial/Retry ......................................................................25
Pulse to Tone Changeover ................................................................25
AME Password ..................................................................................34
Answer Machine Emulation ..............................................................34
Select Ring Tone................................................................................35
Change Your Passcode ....................................................................35
Set Answer Mode ..............................................................................35
Automatic Hold ..................................................................................35
Headset Operation ............................................................................36
Hot Keypad ........................................................................................36
Key Confirmation Tone ......................................................................36
Rejoining a Page ..............................................................................37
Ring Preference ................................................................................37
PAGING AND MESSAGING
Making an Internal Page....................................................................26
Making an External Page ..................................................................26
All Page ..............................................................................................26
Meet Me Page....................................................................................27
Call Park and Page ............................................................................27
Messages—Set and Cancel ........................................................27–28
Returning Messages..........................................................................28
Programmed Messages ....................................................................28
CONVENIENCE FEATURES
Do Not Disturb ..................................................................................29
One Time DND ..................................................................................29
Mute ..................................................................................................29
Background Music ............................................................................29
Appointment Reminder/Alarm Clock ................................................30
Door Phone Calls ........................................................................30–31
Executive/Secretary Hotline ..............................................................31
Group Listening ................................................................................31
Account Codes ..................................................................................31
Locking Your Keyset ..........................................................................32
Off-Hook Voice Announce ..........................................................32–33
OHVA Block ......................................................................................33
OHVA Reject ......................................................................................33
In Group/Out of Group ......................................................................33
DISPLAY FEATURES
Interactive Display Keys ....................................................................38
Directory Information ...................................................................... 38
Dial by Directory ................................................................................39
Call Progress Displays ......................................................................39
Display Number Dialed......................................................................39
Call Duration Timer............................................................................39
Auto Timer..........................................................................................40
Timer Function ..................................................................................40
Viewing Message Indications............................................................40
Alarm Reminder Messages ........................................................40–41
Personal Speed Dial Names ............................................................41
Station Names ..................................................................................42
Managing Key Assignments..............................................................42
Caller ID ......................................................................................43–46
LCR with Clear ..................................................................................46
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SVMi-4
........................................................................................47
Flow Chart .........................................................................................48
Accessing your Mailbox ....................................................................48
Getting Started ..................................................................................49
Listening to your Messages ..............................................................49
Message Forwarding Options...........................................................50
Sending Messages............................................................................51
Personal Greetings ............................................................................51
Mailbox Administration ......................................................................51
Access Manager (Follow Me)............................................................53
Personal Services ..............................................................................53
Keyset User Features ........................................................................54
Interactive Displays for SVMi-4 .........................................................55
PERSONAL SPEED DIAL NUMBERS ...........56-57
ABOUT THIS BOOK
Your iDCS keyset is the most visible part of your telephone system. No matter what model keyset you are using telephone calls are handled the same
way. The 28D and 18D keysets have additional conveniences that are not
available to 8D keyset users. These are noted throughout this guide.
Please take the time to study this guide and to become familiar with the operation of your keyset. Keep this guide handy. You may need to look up instructions for infrequently used features.
Learning to use your keyset correctly will make everyday telephone communications a breeze.
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THINGS YOU SHOULD KNOW
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Your outside calls will light green on your keyset and red on other keysets.
You never lose sight of your calls while they are on hold. They stay right
where you put them and are identified with a green flashing light.
USER ORIENTATION
Some simple rules to remember:
iDCS telephones are called “keysets.” They contain buttons or “keys” that
are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This
means they can be programmed for a specific function on your keyset and
that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your
programmable keys. When changes are made, be sure that your programmable keys are relabeled properly.
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Lines from the telephone company are “C.O. lines.” Calls on these lines are
referred to as “outside calls.” Your system can have individual C.O. line keys
or lines may be assigned to groups. When they are in a group, you access
a line by dialing an access code or pressing a route button. For example, dial
9 or press a “LOCAL” key to get a local outside line. If Least Cost Routing is
used, pressing the “LCR” key will automatically select a preprogrammed
C.O. line according to what digits are dialed. Each line in the system is numbered, beginning with 701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific stations. You can press a DSS key instead of dialing the extension number. A
DSS key lights red when that station is busy (Busy Lamp Indication).
iDCS keysets provide distinctive ring patterns:
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Outside calls have a single ring tone repeated.
Internal calls have a double ring tone repeated.
Door phone calls and alarm/appointment reminders have a triple ring
tone repeated.
CALL INDICATIONS
The keys on your phone have light emitting diodes (LEDs). These are tri-colored LEDs that light green, red or amber (green and red together).
Intercom calls, also called internal calls, always appear on your CALL buttons. They will always light green. You can have up to eight CALL buttons,
but at least two are recommended.
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Any steady LED indicates the line or feature is in use.
A fast flashing green LED indicates a new call ringing in.
A slow flashing green or red LED indicates a call is on hold.
A slow flashing amber LED indicates a recall to your keyset.
SPEAKERPHONE
All iDCS keysets are speaker phones. Pressing ANS/RLS key will answer or
release a call on the speakerphone. Switching from the handset to the
speakerphone is easy. Press the SPEAKER key and hang up the handset.
VOLUME CONTROLS
The iDCS keysets use the UP and DOWN keys to adjust the ringer volume
while the keyset is ringing, the speaker volume while the speakerphone is in
use and the handset volume while you are listening. These three levels will
be stored in memory until changed. If background music is turned on at your
keyset, the volume keys will also control the level of music. The volume of
pages heard through the speaker of a keyset can be adjusted during a page
announcement by using the volume keys. There are 16 levels for each volume setting. The volume of off-hook ring is controlled by a user-programmable setting.
TERMINAL STATUS INDICATOR
The terminal status indicator light is positioned on the top right corner of the
keyset above the display. The terminal status indicator is a tri-colored (red,
green, and amber) light that provides greater visibility of your keysets status
than the individual key LEDs. The terminal status indicator provides the following indications:
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Busy/Off Hook
Intercom Ring
Outside Call Ring
Recall Ring
Message Waiting
Do Not Disturb
Steady Red
Flashing Red
Flashing Green
Flashing Amber
Flashing Red
Fast Flash Red at 1 Second Intervals
Outside calls appear on individual line keys if they are assigned. When an
individual line is not assigned to its own key, it will appear on a CALL button.
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iDCS 28D KEYSET
FEATURE ACCESS CODES
This user guide is written based on the default access code for using system features. If the system numbering plan has been changed some of the
access codes may not be correct. Your installing company can inform you
of the correct codes.
32 CHARACTER DISPLAY
Two lines with 16 characters each.
TERMINAL STATUS INDICATOR
Used to provide your keyset status.
SYSTEM TONES
SOFT KEYS
Used to activate features
via the display.
The system provides several tones to assist you. Some of these tones are
already familiar to you.
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
DIAL TONE
iDCS 28D
CONTINUOUS
Scroll
Ringback Tone—Indicates the station you dialed is ringing.
Call 1
RINGBACK TONE—1000 ms ON/3000 ms OFF
Call 2
Message
SCROLL KEY
Used to scroll
through displays.
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.
BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone indicates the station you
dialed is in the Do Not Disturb mode or cannot receive any more calls.
1
2 ABC 3 DEF
4 GHI
5 JKL 6 MNO
SPEAKER
For handsfree operation and ringing.
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
Memory
FOR TEN SECONDS
7PQRS 8 TUV 9
Redial
WXYZ
Transfer Speaker
Transfer/Conference Tone—Indicates your call is being held and you
can dial another party.
0OPER
Volume
HOLD
ANS/RLS
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.
CONFIRMATION TONE—50 ms ON/50 ms OFF
FOR ONE SECOND
(programmable)
Error Tone—A distinctive two level beeping tone indicates you have
done something incorrectly. Try again.
ERROR TONE—50 ms of tone 1/50 ms of tone 2
FOR THREE SECONDS
4
ANSWER/RELEASE KEY
MICROPHONE
For handsfree HOLD KEY
operation.
20 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALL buttons, intercom
calls, outside lines and many other
system features.
VOLUME CONTROL
KEYS Used to set independent levels for handset,
speaker, background
music, ring and page volumes.
8 PROGRAMMABLE KEYS WITH
TRI-COLORED LIGHTS Used to
call stations directly, to indicate
busy conditions of other stations,
for One Touch dialing and many
other system features.
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iDCS 18D KEYSET
32 CHARACTER DISPLAY
Two lines with 16 characters each.
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iDCS 8D KEYSET
32 CHARACTER DISPLAY
Two lines with 16 characters each.
TERMINAL STATUS INDICATOR
Used to provide your keyset status.
TERMINAL STATUS INDICATOR
Used to provide your keyset status.
SOFT KEYS
Used to activate features
via the display.
SCROLL KEY Used to
scroll through displays.
iDCS 8D
iDCS 18D
Scroll
Scroll
Call 1
Call 2
Message
SOFT KEYS Used to
activate features via the
display.
VOLUME
SCROLL KEY
Used to scroll
through displays.
Call 1
Call 2
Message
Transfer
Speaker
1
2 ABC 3 DEF
4 GHI
5 JKL 6 MNO
SPEAKER
For handsfree operation and ringing.
Memory
7PQRS 8 TUV 9
1
2 ABC 3 DEF
4 GHI
5 JKL 6 MNO
7PQRS 8 TUV 9
Redial
Transfer Speaker
0OPER
HOLD
HOLD
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VOLUME CONTROL
KEYS Used to set independent levels for handset,
speaker, background
music, ring and page volumes.
ANS/RLS
ANS/RLS
ANSWER/RELEASE KEY
MICROPHONE
For handsfree HOLD KEY
operation.
10 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALL buttons, intercom
calls, outside lines and many other
system features.
WXYZ
WXYZ
0OPER
Volume
VOLUME CONTROL
KEYS Used to set independent levels for handset, speaker, background
music, ring and page volumes.
8 PROGRAMMABLE KEYS WITH
TRI-COLORED LIGHTS Used to
call stations directly, to indicate
busy conditions of other stations,
for One Touch dialing and many
other system features.
MICROPHONE
For handsfree operation.
SPEAKER
For handsfree operation and ringing.
HOLD KEY
ANSWER/
RELEASE KEY
8 PROGRAMMABLE KEYS WITH
TRI-COLORED LIGHTS Used to
call stations directly, to indicate
busy conditions of other stations,
for One Touch dialing and many
other system features.
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iDCS 64 AOM
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KEYSET DAUGHTER MODULES
[28 AND 18 BUTTON KEYSETS ONLY]
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iDCS 28 and 18 button keysets can have one of three different types of
daughter module installed on them to enhance the operation of the keyset
or to provide an additional local port depending on the type of module.
iDCS KDB-DIGITAL LINE
INTERFACE (FKDBD)
If your keyset is connected to a Digital Line Interface (DLI) port that supports
2B+D operation (your installing company can determine this) you may
install a daughter module that provides a Digital Line Interface (DLI) port for
connection of a digital station device such as a keyset or 64 button module.
iDCS KDB-SINGLE LINE
INTERFACE (FKDBS)
If your keyset is connected to a Digital Line Interface (DLI) port that supports
2B+D operation (your installing company can determine this) you may
install a daughter module that provides a Single Line Interface (SLI) port for
connection of a standard telephone device such as a cordless phone.
iDCS KDB-FULL DUPLEX (FKDBF)
The standard speakerphone mode of operation for a iDCS keyset is “half
duplex”. This means that you cannot transmit and receive speech at the
same time. Adding a FKDBF to your keyset will convert the speakerphone
into full duplex mode enhancing its operation. In addition the FKDBF may
have up to three (3) external microphones attached to it for conference room
type applications. These microphones require an “EXTMIC” key programmed on the keyset to activate or deactivate them.
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64 PROGRAMMABLE KEYS
WITH RED LIGHTS Used to call
stations directly, to indicate busy
conditions of other stations, for
One Touch dialing and many other
system features.
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ASSEMBLING YOUR KEYSET
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Place the keyset face down on a flat surface.
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Remove the base pedestal by placing your thumbs over the attachment
clips and press outward while simultaneously pressing down on the keyset body with your fingertips.
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Plug the handset cord into the jack marked with the
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Route the handset cord out the RIGHT side of the keyset as you look at
it face down.
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Reattach the base pedestal.
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Plug the line cord into the jack on the base of the keyset marked with the
symbol and route it through one of the cable channels in the bottom
of the base pedestal.
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ADDING A KEYSET
DAUGHTERBOARD MODULE
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symbol.
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Place the keyset face down on a flat surface.
Remove the base pedestal by placing your thumbs over the attachment
clips and press outward while simultaneously pressing down on the keyset body with your fingertips.
Remove the two knockouts from the bottom of the keyset.
Plug in the daughter module and secure with the two screws provided.
SECURING
SCREWS
REMOVE
KNOCKOUTS
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OUTSIDE CALLS
MAKING AN OUTSIDE CALL
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Lift the handset and press an idle outside line button, line group button
or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive
dial tone through the speaker—OR—press SPEAKER receive intercom
dial tone and dial a line access code.
Dial the telephone number.
Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTE: You will receive No More Calls tone when you attempt to make a call
and there is no key available for that line.
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If Least Cost Routing is enabled on your phone system, this button may
be labeled LCR or accessed by dialing an access code (usually 9).
If your system is programmed to require an authorization code before
making a call, dial 4 plus a valid code before selecting a C.O. line.
If your system is programmed to require an account code before making a call, press the ACCT button or dial 47 plus a valid code, press the
ACCT button again and then select a C.O. line.
For more information on authorization and account codes, see your system
administrator.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before dialing.
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RECALL DIAL TONE
Press the NEW button to disconnect your existing call, wait for dial tone and
then make a new call on the same line.
NOTE: If this button does not appear on your keyset, the FLASH key may
be programmed to recall dial tone.
SENDING A FLASH
While on an outside call, press the FLASH key to send a flash to the telephone company. This is required for some custom calling features or CENTREX use.
BUSY LINE QUEUING WITH CALLBACK
If you receive a busy signal when you are selecting an outside line, this
means that the line or group of lines is busy.
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Press the CBK key or dial 44. You will hear confirmation tone.
When the line becomes free, the system will call you back.
Lift the handset or press the ANS/RLS key to answer, wait for dial tone
and dial the telephone number or speed dial number again.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you
have set a callback, your CBK key will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before dialing.
ANSWERING AN OUTSIDE CALL
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Lift the handset and you are automatically connected to the ringing call.
See Ring Preference under Customizing Your Keyset—OR—press the
ANS/RLS key to automatically answer on the speakerphone.
NOTE: If a call is flashing at your keyset but not ringing, you must press the
flashing button to answer.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67 or press the UA key. This device can
operate in the Day or Night mode.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before dialing.
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INTERCOM CALLS
CALLING OTHER STATIONS
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Dial the extension number or group number.
Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto
Answer. Begin speaking immediately after the tone.
Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTES:
1. If you have a DSS key assigned to an extension or station group, you
may press this key instead of dialing the number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
ANSWERING INTERCOM CALLS
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When your keyset rings, simply lift the handset—OR—press the
ANS/RLS key to be connected to the calling station.
Finish the call by replacing the handset or pressing the ANS/RLS key.
See Ring Preference under Customizing Your Keyset.
VOICE ANNOUNCE MODE
(INTERCOM CALLS ONLY)
When another station calls you, your keyset will sound a brief attention tone
and you will hear the caller’s announcement.
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Press ANS/RLS to turn on the microphone and speak handsfree—OR—
lift the handset to reply.
To finish the call, replace the handset or press the ANS/RLS key.
AUTO ANSWER MODE
(INTERCOM CALLS ONLY)
When another station calls you, your keyset will sound a brief attention tone
and then automatically answer the call.
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BUSY STATION CALLBACK
When you call another station and receive a busy signal:
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Press the CBK key or dial 44.
When the busy station becomes free, your keyset will ring.
Lift the handset or press ANS/RLS to call the now idle station.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you
have set a callback, your CBK key will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before dialing.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want
to wait for a callback:
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Press the CAMP key or dial 45.
The called station will receive off-hook ring tone repeated every few seconds and its first available CALL button will flash green to indicate your
call is waiting.
Wait for the called party to answer.
The called station must release its first call or place it on hold before answering your camp-on.
NOTES:
1. If you receive No More Calls tone, that station has no available key to accept your call. Hang up or leave a message.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
CALLING YOUR SYSTEM OPERATOR
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Dial 0 to call your system operator or group of operators.
If you want to call a specific operator, dial that person’s extension number.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before you begin dialing.
Your microphone and speaker are turned on and you can speak handsfree. For privacy, use the handset.
To finish the call, replace the handset or press the ANS/RLS key.
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CALL PROCESSING
SYSTEM HOLD
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When you are connected to any call, press HOLD. The call will flash
green at your keyset. If this call appears on a line key at other keysets,
it will flash red at those keysets.
To take the caller off hold, press that key and the green flashing light will
go steady green again. Resume the conversation.
NOTE: While on a call, pressing a line key, route key or flashing CALL button will automatically put your first call on hold and connect you to the new
call. See Automatic Hold under Customizing Your Keyset.
EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users cannot get it:
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Press the HOLD button twice. The call will flash green on your keyset
and this line will show a steady red light on other keysets.
To retrieve the call, press the flashing green line button.
NOTE: Intercom calls will always be placed on exclusive hold.
REMOTE HOLD
When you wish to place a call on hold at another station, press TRANSFER
and dial the station number (or press the appropriate DSS key). Press the
HOLD key. This will place the call on system hold on an available CALL button or Line Key at the remote station and return you to dial tone. If the destination station does not have any free CALL buttons or line keys you will
hear No More Calls tone and must return to the other party by pressing the
TRANSFER key (or the RETURN soft key on a your keyset).
If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing amber light.
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When your phone rings, lift the handset or press the ANS/RLS key to answer the recall.
If you do not answer this recall within a pre-programmed period of time,
it will go to the system operator.
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CONSULTATION HOLD
When you are talking on an outside line and it is necessary to consult with
another extension:
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Press the TRANSFER key; you will receive transfer dial tone. Your call is
placed on transfer hold.
Dial the extension number.
Consult with the internal party.
Press TRANSFER to return to the outside party or hang up to transfer
the call.
NOTE: Repeatedly pressing the TRANSFER key will toggle between the
outside party and internal extension.
RETRIEVING CALLS HELD AT
ANOTHER STATION
When a line is on hold and it appears on your keyset, press the line button
with the red flashing light.
When a line is on hold and it does not appear on your keyset, dial 12 plus
the line number or the extension number of the station that placed the call
on hold.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before you begin dialing.
TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways.
You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification.
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NOTE: Intercom calls cannot be remote held.
HOLD RECALL
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While on a call, press the TRANSFER key and dial an extension number
or group number. Your call is automatically put on transfer hold. OR
Press a DSS key or station group key. Your call is automatically put on
transfer hold.
Hang up when you hear ringing (this is an unscreened or blind transfer).
OR
Wait for the called party to answer and advise him/her of the call and
hang up. If the transfer is refused, you will be reconnected to the outside
line when the called station hangs up or you can press TRANSFER to
return to the outside party. If you wish to send the call to another extension without waiting for the first station to hang up, simply press another DSS button. OR
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Press the CALL button or C.O. line key to return to the outside party and
begin the transfer process again.
When you are transferring a call to a keyset set for Voice Announce or Auto
Answer, the transferred call will always ring.
TRANSFER WITH CAMP-ON
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CONFERENCE CALLS
You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order.
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NOTES:
1. After the inside party answers, you may alternate back and forth
between the parties by pressing the TRANSFER key.
2. If you receive No More Calls tone, that station has no key available to receive another call. Press TRANSFER to return to the other party.
3. You cannot transfer an Intercom call by pressing a DSS key. You must
press the TRANSFER key and dial the destination extension number.
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While engaged in a conversation, press the CONF key and receive conference tone.
Make another call, either intercom or outside, press the CONF key and
receive conference tone.
Make another call or press the CONF key to join all parties.
Repeat the last step until all parties are added.
NOTE: When attempting to add another party to the conference and you are
not able to reach the desired person, hang up. Simply press the CONF key
again to return to your previous conversation.
When you are transferring a call to another station and you receive a busy
signal, you may camp the call on to this station. Simply hang up when you
hear the busy signal. The called party will be alerted that a call is waiting for
them.
To drop a party from your conference call:
NOTE: If you receive No More Calls tone, that station has no key available
to receive another call. Press TRANSFER to return to the outside caller.
NOTE: To leave the conference, hang up. Control is passed to the next internal station. If there are no internal stations and you wish to leave outside
lines connected together in a trunk to trunk conference, press the CONF key
plus the CALL button that the call appears on or follow the instructions to
drop a party and use your extension number. When they hang up, the lines
will release automatically. Press CONF to rejoin a trunk to trunk conference.
TRANSFER TO VOICE MAIL
This feature is used to send a call directly to a voice mailbox. Your keyset
must have a correctly programmed VT key to accomplish this. To transfer a
call directly to a voice mailbox:
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While on a call, press the VT key and dial the mailbox number.
Hang up when dialing is completed.
CALL WAITING
If an outside call has been camped-on to your phone or another station has
camped-on to you:
•
•
•
Your keyset will ring and the call that is waiting for you (camped-on) will
flash green.
Press the flashing button to answer; your other call will go on hold automatically if your station has the Automatic Hold feature set. If not, you
must press HOLD and then the flashing button. OR
Finish the first call and hang up; the waiting call will ring.
Lift the handset or press the ANS/RLS key to answer.
•
•
Press CONF and dial the extension or line number that is to be dropped.
Press CONF again to reestablish the conference.
FORWARDING CALLS
You may forward your calls to another station, group of stations or an external telephone number. Program a destination for the type of forwarding you
want as detailed below. If you have FWD ALL, FWD BUSY and FWD NO
ANSWER keys, press one to turn that forward feature on. A steady red light
reminds you what forward condition is activated.
You can clear all call forward conditions set at your station by lifting the handset and dialing 600.
NOTE: Intercom calls will not go on Automatic Hold.
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FORWARD ALL CALLS
FORWARD FOLLOW ME
To forward all your calls under any condition to another station:
When you want all calls to your extension forwarded to the extension where
you are now:
•
•
Dial 601 plus the extension or group number.
Receive confirmation tone and hang up.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
2. The station that receives a Forwarded All call can transfer the call to the
forwarded station. This is useful when you are expecting an important
call but you do not wish to be disturbed by other calls.
3. When a station user places his/her keyset in Forward All mode and
he/she does not have a FORWARD ALL key, the TRANSFER key will
light to indicate Forward All has been set and calls to this station have
been transferred elsewhere.
FORWARD BUSY
To forward calls to another station when you are on the phone:
•
•
Dial 602 plus the extension or group number.
Receive confirmation tone and hang up.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPEAKER before you begin dialing.
•
•
If you want a specific extension’s calls forwarded to your phone (Remote Call
Forward):
•
•
•
•
Dial 603 plus the extension or group number.
Receive confirmation tone and hang up.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before you begin dialing.
FORWARD BUSY/NO ANSWER
If you have both a Forward on Busy destination and a Forward No Answer
destination programmed, you may set both of these at the same time:
•
•
Dial 604.
Receive confirmation tone and hang up.
Dial 605 plus the desired extension number.
Receive confirmation tone and hang up.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before you begin dialing.
FORWARD TO AN EXTERNAL NUMBER
To forward outside calls to a number outside of your business, you must
have a FWD EXTERNAL button on your keyset.
•
•
•
•
•
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
Dial 605 plus your extension number.
Receive confirmation tone and hang up.
While on-hook, press TRANSFER and then dial 102.
Dial 6.
Dial the trunk or trunk group access code followed by the telephone
number that you want.
Press TRANSFER to store.
Press FWD EXTERNAL to turn the feature on and press it again to turn
the feature off.
NOTES:
1. External Call Forward will cancel all other call forwarding instructions.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
FORWARD DND
To forward your phone when you activate DND.
•
•
Dial 607 plus the extension number or group number.
Receive confirmation tone and hang up.
NOTE:
1. If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before you begin dialing.
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CALL FORWARD OPTIONS
A display keyset may review or change call forward options and destinations. Call forward access can be done via the keypad or by accessing the
keyset display features. To review or change call forward options:
•
•
•
•
•
Press TRANSFER 102.
Dial 0-5 to select the forward type (e.g., 1) OR
Press UP or DOWN to select the forward type
Press the right soft key to move the cursor
Dial the destination number (e.g., 202) OR
Press UP or DOWN to select the destination
Press the right soft key to move the cursor
Dial 1 to set OR
Press UP or DOWN to select YES or NO
Press TRSF to store and exit
STATION CALL PICKUP
To pick up (answer) a call ringing at another station, lift the handset and dial
65 plus the extension number of the ringing phone.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before you begin dialing.
GROUP CALL PICKUP
To pick up (answer) a call ringing in any pickup group, lift the handset and
dial 66 plus the desired group number 01–20 or press the flashing GROUP
PICKUP key if available.
NOTES:
1. A group pickup key can have an extender for a specific pickup group.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before dialing the access code.
3. Station and group pickup features cannot be used to answer recalls to
a station, only new ringing calls and operator recalls.
DIALING FEATURES
SPEED DIALING
You can dial a preprogrammed telephone number stored in the system-wide
speed dial list of numbers 500–999 or from your personal list of numbers
00–49:
•
•
•
With the handset on-hook, press the MEMORY key or dial 16.
Dial the desired speed dial number.
The telephone number is automatically dialed for you.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before you begin dialing.
PROGRAMMING PERSONAL SPEED
DIAL NUMBERS
You can program frequently dialed telephone numbers in a personal speed
dial list. A station may be assigned up to fifty numbers, 00–49. See your system administrator to determine the amount assigned to your station.
•
•
•
•
•
While on-hook, press TRANSFER and then dial 105.
Dial a speed dial number (00–49).
Dial a line or line group access code.
Dial the telephone number to be stored (18 digits maximum). It can include #, 4, FLASH and PAUSE.
Press TRANSFER to store the number.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before you begin dialing.
For the purposes of programming speed dial numbers, the programmable
keys are known as A, B, C, D, E and F and are defined below.
28D KEYSET
18D KEYSET
DEFAULT
PROGRAMMING
KEYS LAYOUT
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A
B
C
D
E
F
Transfer Speaker
8D KEYSET DEFAULT
PROGRAMMING
KEYS LAYOUT
VOLUME
Transfer
A
C
E
B
D
F
Speaker
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•
•
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•
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•
•
The A key is not used.
The B key inserts a flash.
The C key inserts a pause.
The D key is used for pulse to tone conversion. If your system uses
rotary (or pulse) dialing C.O. lines, pressing D while entering a speed
dial number causes all subsequent digits to be sent as DTMF tones.
The E key is used to hide digits. Display keyset users may want to hide
some speed dial numbers so that they will not show in the display. When
you are entering a telephone number, press E. All subsequent digits will
be hidden. Press E again to begin displaying digits.
The F key is used to enter a name. See Personal Speed Dial Names
under Display Features.
Use the HOLD key to clear a speed dial number.
ONE TOUCH SPEED DIALING
You may assign any speed dial number to an already existing One Touch
Speed Dial button for quick and easy dialing of frequently used numbers.
•
•
•
•
While on-hook, press TRANSFER and then dial 107.
Press a One Touch Speed Dial button.
Dial the speed dial number (00–49 or 500–999) that you want assigned
to this button.
Press TRANSFER to store your selection.
To call this telephone number, just press the One Touch Speed Dial button.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before you begin dialing.
LAST NUMBER REDIAL
To redial the last telephone number you dialed, press the REDIAL key or dial
19.
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NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
2. The saved telephone number is stored in memory until you save another number.
3. Redial does not apply to intercom calls.
CHAIN DIALING
You may manually dial additional digits following a speed dial number or
chain as many speed dial numbers together as required:
•
After the first speed number is dialed, press MEMORY again and dial
another speed number OR manually dial additional digits following a
speed dial number.
AUTOMATIC REDIAL/RETRY
When you are making an outside call and you receive a busy signal, the system can automatically redial the number for you. It will automatically redial
at a pre-programmed interval for up to 15 attempts.
•
•
When you hear a busy signal, press the RETRY button.
The system will reserve the line and automatically redial the same number for you. You will hear the call being made through the keyset speaker. The microphone is muted.
NOTES:
1. If you make another call, auto-redial is canceled.
2. To cancel a retry, lift and replace the handset.
PULSE TO TONE CHANGEOVER
When making an outside call on a dial pulse line, press #. All digits dialed
after the # with be sent as tones.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
2. Redial does not apply to intercom calls.
SAVE NUMBER WITH REDIAL
To save the number you just dialed for later use, press the SNR key before
hanging up.
To redial this saved number at any time, press the SNR key or dial 17. The
same line will be selected for you.
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PAGING AND MESSAGING
MAKING AN INTERNAL PAGE
To make an announcement through the keyset speakers:
•
•
•
•
Lift the handset.
Press the PAGE key or dial 55.
Dial the desired zone number 1, 2, 3 or 4.
OR
Dial 0 to page all internal zones.
After the attention tone, make your announcement.
NOTE: If you have a dedicated page zone key, it is not necessary to press
PAGE and dial a zone number.
MAKING AN EXTERNAL PAGE
•
•
•
•
•
•
•
Lift the handset.
Press the Meet Me Page (MMPG) key or dial 54.
Dial the desired zone number.
After the attention tone, instruct the paged person to dial 56.
Press WAIT or TRANSFER.
Remain off-hook until the person dials 56 from any phone.
The paged person will be automatically connected with you.
CALL PARK AND PAGE
When you have an outside call for someone who is not at his/her desk, you
can park the call and page the requested party:
•
•
While in conversation, press the PAGE button. The call is automatically
parked at your station.
Dial the desired page zone and announce “park” and your extension
number or the line number. Hang up.
To retrieve a parked call:
•
•
•
•
•
NOTE: If you have a dedicated page zone key, it is not necessary to press
PAGE and dial a zone number.
ALL PAGE
To page all designated keysets and external speakers at the same time:
•
•
•
•
Lift the handset.
Press the PAGE key or dial 55.
Dial 4 or press the ALL PAGE key.
After the attention tone, make your announcement.
NOTE: The LED on the PAGE key will only light when an All Page is in
progress.
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MEET ME PAGE
To make an announcement through the external paging speakers:
Lift the handset.
Press the PAGE key or dial 55.
Dial the desired zone number 5, 6, 7 or 8.
OR
Dial 9 to page all external zones.
After the attention tone, make your announcement.
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•
Dial 10 plus the number that was announced. If you have a PAGE PICKUP (PAGPK) key, press it and dial the number that was announced.
You will be connected to the parked call.
NOTES:
1. If the parked call is not retrieved within a pre-programmed period of time,
it will recall your keyset and have a slow flashing amber light. You cannot park and page intercom calls.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
SETTING A MESSAGE INDICATION
When you are calling another station and no one answers or you receive a
busy signal, you can leave a message indication:
•
•
Press the MESSAGE key or dial 43 and receive confirmation tone.
Hang up. The MESSAGE key on the called station will light. Standard
telephones receive special dial tone as a message indication.
NOTES:
1. A station can have up to five message indications.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
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CANCELING MESSAGES
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before you begin dialing.
RETURNING MESSAGES
•
•
•
Press the MESSAGE key or dial 43. The first station that left a message
will be called automatically. If that station does not answer, your MESSAGE light will stay on.
Repeat until all messages have been returned in the order received.
Your MESSAGE light will turn off when all messages have been returned.
NOTES:
1. Display keyset users can view message indications and return them in
any order. See Viewing Message Indications under Display Features.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
3. If a message has been left at your keyset by a keyset in Auto Answer,
you must manually cancel the message after it has been returned.
PROGRAMMED MESSAGES
When you will be away from your phone for any length of time, leave a programmed station message. Display stations calling you will see this message and be informed of your status or follow your instructions.
•
•
Dial 48 plus any of the message codes 01–20 listed on the back of this
user guide.
To cancel this message, dial 48 plus 00.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key.
You can have multiple programmed message keys and each one can have
a different message code:
•
•
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Press any programmed message key. The message is set and the key
will light red. Press the key again to turn off.
Pressing another programmed message key will turn the previous one
off and set a new programmed message.
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CONVENIENCE FEATURES
To cancel a message indication that you left at another station, dial 42 plus
the extension number of the station at which you left a message.
To cancel all message indications left at your keyset, dial 42 plus your extension. Your MESSAGE light will go out.
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DO NOT DISTURB
Use this feature when you want to block calls to your keyset.
•
•
While on-hook, press the DND key or dial 401. The DND key flashes to
remind you of this mode.
To cancel DND, press the DND key again or dial 400. The DND light
turns off. You can make calls while in the DND mode.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key.
2. If you place your keyset in DND mode and you do not have a DND key,
your TSI key will flash to indicate DND status.
ONE TIME DND
If you are on a call and you do not wish to be interrupted while on that call,
you can press the DND key and place your station in Do Not Disturb. When
you hang up at the end of the call, DND will be automatically canceled and
your keyset will be able to receive new calls. This feature requires a DND
key.
MUTE
You can mute the handset transmitter or the microphone during any conversation:
•
•
Press the MUTE key. It will light red.
To resume speaking, press the MUTE button again. The light turns off.
BACKGROUND MUSIC
When a music source is supplied, you may listen to music through the
speaker in your keyset:
•
•
While on-hook, press the HOLD button to hear music.
Press the HOLD button again to turn music off.
You can set the level of background music by using the VOLUME keys while
listening to the music. This does not affect the speakerphone level.
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APPOINTMENT REMINDER/ALARM
CLOCK
This feature works like an alarm clock. Use it to remind yourself of an appointment later in the day (TODAY ONLY) or as a daily reminder every day
(DAILY). You can set up to three alarms. Each one can be either a TODAY
ONLY or a DAILY alarm.
When the alarm rings, you will hear three short rings repeated three times.
Lift the handset to answer the alarm. If you do not, the alarm will alert you
two more times at five minute intervals.
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•
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Dial the extension number of the door phone.
You will be connected to the door phone and you can listen or have a
conversation.
If an electric door lock release is installed, dial 13 to unlock the door.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key.
EXECUTIVE/SECRETARY HOT LINE
If programmed, an executive and a secretary can have a hot line between
them. When the executive station is in the DND mode, all of its calls will ring
the secretary station.
To set alarms:
•
•
•
•
•
•
•
Press TRANSFER and then dial 112.
Dial the alarm number 1, 2 or 3.
Dial the time at which you want the alarm to sound. Enter the time as
HHMM (hours and minutes) using the 24 hour clock.
Dial 0 (NOT SET), 1 (TODAY ONLY) or 2 (DAILY) to select the alarm type.
Press TRANSFER to save.
Repeat for each alarm if needed.
•
To transfer a call to a Boss Station in DND:
•
•
To cancel individual alarms:
•
•
•
•
Press TRANSFER and then dial 112.
Dial alarm number 1, 2 or 3.
Press the HOLD key.
NOTE: Display keysets can show a reminder message. See Alarm Reminder Messages under Display Features.
ANSWERING THE DOOR PHONE
When you are programmed to receive calls from a door phone:
•
•
•
You will receive three short rings repeated.
Lift the handset or press ANS/RLS key. You are connected to the door
phone.
If an electric door lock release is installed, dial 13 to unlock the door.
CALLING THE DOOR PHONE/ROOM
MONITOR
You may call the door phone and listen to what may be happening outside
or in another room.
Press the TRANSFER key followed by the BOSS key.
Wait for the BOSS to answer to announce the call and hang up to complete the transfer OR
Hang up to complete a blind transfer after pressing the BOSS key.
GROUP LISTENING
When you are engaged on a call and you are using the handset, you may
want other people to hear the distant party’s voice over the speaker:
•
•
•
Press the LISTEN key to turn on the speaker. The microphone is not in
use, so the distant party does not hear other parties present in your office.
Press LISTEN again to turn the speaker off and resume private conversation.
Repeat if necessary.
NOTE: Depending on speaker volume and the acoustics of your office, it
may be advisable to turn the group listening feature off before hanging up.
This will eliminate a momentary squeal.
ACCOUNT CODES
When equipped with optional equipment, your system will allow calls to be
charged to a specific account:
•
30
Either person can press the BOSS key to make a voice call to the other
station.
Using the hot line will override DND at the other station. This key will light
red when the other station is in use.
During any outside C.O. call, press the account (ACCT) key.
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•
Enter the account code (maximum 12 characters including 4 and #).
Press the ACCT key again. Your conversation will not be interrupted.
NOTE: If you make an error before you complete the account code, press
the ACCT key twice and redial the correct code. Only the last account code
dialed will be printed.
LOCKING YOUR KEYSET
You can lock your keyset to prevent other people from making or receiving
calls with it while you are away. You can unlock it when you return.
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•
•
•
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If your keyset is associated with a DCS 32 Button Add-On Module, you can
receive Executive OHVA calls. Executive Off-Hook Voice Announce allows
you to engage in conversation on your keyset and simultaneously receive
and reply handsfree to an OHVA through your DCS 32 Button Add-On Module (AOM). Use caution because the conversation through the AOM may
possibly be heard by the caller on the keyset. When you receive an executive OHVA through your AOM:
•
•
•
Reply by speaking in the direction of the microphone in the AOM unit.
Adjust the volume with the VOLUME keys on the AOM unit.
Press the SPK key on the AOM to disconnect the announcing party.
While on-hook, press TRANSFER and then dial 100.
Dial your four digit station passcode.
Dial 1 to lock or 0 to unlock.
Press TRANSFER to store your selection.
NOTE: If the MUTE key on the AOM is lit, you must press the AOM’s SPK
key to answer the OHVA call.
OFF-HOOK VOICE ANNOUNCE
Your keyset can be programmed with an OHVA Block (BLOCK) key. Pressing this key will prevent anyone from making an OHVA to you until you press
the button again and cancel the blocking.
Keysets may receive a voice announcement while on another call. The calling station must have an OHVA key. When you are in DND, you cannot
receive OHVA calls. The OHVA feature will work with intercom and transferred calls.
OHVA BLOCK
OHVA REJECT
To make an off-hook voice announcement:
Your keyset can be programmed with an OHVA Reject (REJECT) key. Pressing this key while receiving an OHVA call will disconnect the voice announcing party and return you to your original call.
•
•
•
•
IN GROUP/OUT OF GROUP
Dial the extension number or press the DSS key.
When you receive a busy signal, press the OHVA key.
After the attention tone, begin speaking.
Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTES:
1. When you are voice announcing to a station close to you, use the handset to avoid an echo effect.
2. You cannot off-hook voice announce to single line telephones.
When you receive an off-hook voice announcement, if you are using the
handset, you will hear the announcement in the handset receiver. If you are
using the speakerphone, you will hear the announcement over the keyset
speaker. In both cases, you can continue to speak to the original party.
•
•
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Press the flashing CALL button on your keyset. This will place the original party on hold and allow you to talk to the announcing party.
To return to your first party, press the key corresponding to your original
call. This will disconnect the OHVA call.
If your keyset is assigned to a station ring group, you can remove your keyset from the group and then put it back in. While you are out of the group,
you can receive calls to your extension number but not calls to the group
number. If you have an IN/OUT key:
•
•
Press the IN/OUT key. It will light red when your keyset is in the group.
Press the IN/OUT key again to exit the group and turn the light off. Repeat as necessary.
If you do not have an IN/OUT key:
•
Dial 53 plus the group number plus 0 to exit the group or 1 to enter the
group. Repeat as necessary.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPEAKER key.
The IN/OUT key can include an extender to indicate the specific group that
this key will affect. This means that if you are in multiple groups, you can decide for which groups you will receive calls.
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CUSTOMIZING YOUR KEYSET
AME PASSWORD
This feature allows people using the AME feature to enable password protection. This will prevent unauthorized people from listening to your messages being left. The passcode is the same as your station passcode. This
feature only applies if there is an SVMi-4 card installed in the system and
your keyset has a programmed AME key.
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.
Dial 11 to turn on AME PSWD or 10 to turn it off.
Press TRANSFER to store your selection.
Each keyset user can select any one of eight ring frequencies:
•
•
•
While on-hook, press TRANSFER and then dial 111.
Dial 1–8 or press the UP and DOWN keys to hear each tone.
When you hear the tone that you prefer, press TRANSFER to save it.
CHANGE YOUR PASSCODE
From the factory, your station passcode is 1234. You can change your station passcode whenever you desire.
•
•
•
•
If you have an Answer Machine Emulation key programmed on your keyset,
you can use it to monitor calls going to your voice mail, and optionally
answer them. The operation of this feature is similar to screening a call on a
home answering machine.
•
To activate this feature press the AME key. It will light and the feature is set.
Press again to turn it off. If this key is pressed while a station is ringing (during forward no answer), the feature will be turned on for the current call only.
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SELECT RING TONE
ANSWERING MACHINE EMULATION
Your keyset must be set to forward on no answer to voice mail. After ringing
your station the caller will be connected to voice mail and hear your personal greeting before leaving a message. During this time you will be monitoring the connection between the caller and your voice mail box. You can pick
up the call at any time or ignore it.
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While on-hook, press TRANSFER and then dial 101.
Dial your old passcode.
Dial a new passcode (must be four characters). You can use 0–9, 4 and
#.
Redial the new passcode to verify. If successful, you will hear two beeps.
Four beeps indicate an incorrect code. Reenter the code again.
Press TRANSFER to store the new passcode.
SET ANSWER MODE
You can receive internal calls in one of three modes (see Answering Intercom
Calls under Intercom Calls for descriptions):
•
•
•
While on-hook, press TRANSFER and then dial 103.
Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.
Press TRANSFER to store your selection.
NOTE: When your keyset is programmed for Auto Answer and you have Forward No Answer (FNA) turned on, you must answer screened transfers by
pressing the ANS/RLS key before your FNA timer expires or the call will forward.
While the caller is leaving a message or ringing you may:
•
•
•
Press [#] to immediately put the caller in your voice mailbox and monitor it.
Press [4] to immediately disconnect your station. The caller continues to
leave a message normally.
Press ANS/RLS to answer the call (using the handset or speaker).
AUTOMATIC HOLD
While on an outside call, pressing a line key, route key or a flashing CALL
button will automatically put your call on hold and connect you to the next
call. This feature can be turned on or off at your keyset.
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.
Dial 21 to turn Automatic Hold on or 20 to turn it off.
Press TRANSFER to store your selection.
NOTE: Intercom calls can be automatically put on hold by pressing TRANSFER.
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HEADSET OPERATION
RING PREFERENCE
Keyset users can switch between headset mode and handset mode. When
using headset mode, press the ANS/RLS key to answer and release calls.
This feature automatically answers ringing calls when you lift the handset or
press the ANS/RLS key. This method will always answer calls in the order
they arrived at your keyset. When you turn ring preference off, you must
press the flashing button to answer a call, allowing you to answer calls in the
order you choose.
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.
Dial 41 to use the headset or 40 to use the handset.
Press TRANSFER to store your selection.
Your keyset may be equipped with a Headset mode key. If it is so equipped
pressing this key while the light is out will cause the keyset to enter headset
mode and the light will illuminate to indicate this. Pressing the key while the
light is lit will cause the keyset to return to handset mode and the light will
go out.
• With the handset on-hook, press TRANSFER and then dial 110.
• Dial 81 to turn ring preference on or 80 to turn it off.
• Press TRANSFER to store your selection.
HOT KEYPAD
On your phone system your keyset’s keypad can be made “live” or “hot” so
that it is not necessary to lift the handset or press the SPEAKER key before
you begin dialing. Calls can be made and features activated by simply dialing the C.O. line number, trunk group access code, intercom number or feature access code. To activate this feature:
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.
Dial 51 to turn the Hot Keypad on or 50 to turn it off.
Press TRANSFER to store your selection.
KEY CONFIRMATION TONE
You can hear a short beep (confirmation tone) each time you press a button
on the dial pad. This tone can be turned on or off.
•
•
•
While on-hook, press TRANSFER and then dial 110.
Dial 60 to turn tones off or 61 to turn tones on.
Press TRANSFER to store your selection.
REJOINING A PAGE
This feature allows you to hear the remaining portion of an ongoing internal
page after you return your keyset to idle. To enable this feature:
•
•
•
36
With the handset on-hook, press TRANSFER and then dial 110.
Dial 71 to turn this feature on or 70 to turn it off.
Press TRANSFER to store your selection.
37
HOME PAGE
DISPLAY FEATURES
INTERACTIVE DISPLAY KEYS
The three keys below the display are substitutes for dedicated feature keys
and access codes. Pressing one of these keys has the same effect as pressing a programmable key. These keys are called soft keys as their functions
are not fixed. They change to present you with the best options for that call
condition. The use of soft keys allows the programmable keys to be used for
more DSS and speed dial keys.
The SCROLL key is used to display options available to the user at a particular time or during a specific procedure. Press this key once while in the idle
state to view the three main categories available.
201: STN NAME
CALL OTHER ANS
ANSWER: Guides you through the options to answer calls.
OTHER: Guides you through features other than making or answering calls.
CALL: Guides you through the options to make a call.
Select one of the main categories: CALL, OTHER or ANS (ANSWER). Press
the SCROLL key to display additional options available under each of the
three main categories. The symbol ° displayed as the last character on the
lower line of the display indicates that there are additional options. Press the
SCROLL key to display these additional options.
User instructions will be displayed in lower case letters. Options assigned to
soft keys will be in upper case letters.
DIRECTORY INFORMATION
An 11 character directory name can be assigned to each extension number.
Display keyset users can view the name of the called or calling station before
answering.
Each outside line can have an 11 character directory name. Incoming calls
can be easily identified and answered with different greetings.
Outside and internal calls ringing to a station group will display [CALL FOR
xxx] where xxx is the station group number. This allows you to answer calls
directed to you differently than calls directed to your group.
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Table of Contents
Guide-Contents
DIAL BY DIRECTORY
Each station or speed dial number can have an associated directory name.
A station or speed dial number can be selected by scrolling alphabetically
through a directory name list. This on-line “phone book” allows the user to
look up and dial any station or speed dial number in seconds.
•
•
•
•
•
Press the DIR key (DIRECTORY).
Select the directory you wish to use: PERS (personal speed dial numbers), SYS (system speed dial numbers) or STN (station names).
Dial the key on the keypad that corresponds to the first letter of the name
you wish to search for.
Use the UP and DOWN arrows to scroll through the names.
Press the DIAL soft key to dial the number.
NOTE: A DIR key can have an extender to take you directly to one of the
above lists.
CALL PROGRESS DISPLAYS
During everyday call handling, your keyset display will provide information
that is helpful and in some cases invaluable. Displays like [CALL FROM 203],
[TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy],
[Camp on to 204], [Recall from 204], [Call for 501], [message frm 204] and
[FWD ALL to 204] keep you informed of what is happening and where you
are. In some conditions you are prompted to take an action and in other
cases you receive directory information.
DISPLAY NUMBER DIALED
Display keysets begin showing digits as they are dialed. They will stay in the
display until the call duration timer comes on automatically or the TIMER
button is pressed. If the call duration timer is not used, the number dialed will
be displayed until the call is released, transferred or put on hold.
CALL DURATION TIMER
The system can be set to automatically time outside calls. A few seconds
after you dial a telephone number, the timer appears in the display. It
appears immediately for incoming calls. The call timer continues for the duration of the call. Call duration times are displayed in minutes and seconds.
If a call lasts longer than 60 minutes, the timer restarts.
You can press the TIMER key to manually begin timing a call. Press it again
to stop timing. If you press it while the automatic timer is on, the call duration time is restarted.
39
Table of Contents
HOME PAGE
Guide-Contents
AUTO TIMER
COUNT
1
2
3
4
5
Display keyset users may have the timer automatically start when they
answer incoming calls or after a short delay on an outgoing call.
DIAL 0
<
>
.
)
0
DIAL 1
space
?
,
!
1
DIAL 2
A
B
C
@
2
DIAL 3
D
E
F
#
3
DIAL 4
G
H
I
$
4
DIAL 5
J
K
L
%
5
DIAL 6
M
N
O
^
6
DIAL 7
P
Q
R
S
7
VIEWING MESSAGE INDICATIONS
DIAL 8
T
U
V
4
8
You can view all of your message indications before you return them:
DIAL 9
W
X
Y
Z
9
•
•
•
DIAL 4
:
=
[
]
4
•
•
•
With the handset on-hook, press TRSF and then dial 110.
Dial 31 to turn the auto timer on or 30 to turn it off.
Press TRSF to store your selection.
TIMER FUNCTION
Display keyset users may use this feature as a simple stopwatch.
•
•
•
•
•
When the keyset is idle, press the TIMER button to start timing.
Press the TIMER button again to stop timing.
Read the elapsed time in the display.
Lift the handset and replace it. The display will return to date and time.
With the handset on-hook, press the MSG key with the red flashing light.
The first station that left a message indication will be displayed.
Press the UP and DOWN arrows to scroll through the stations that left
message indications. Use the soft keys to reply, clear or advance to the
next message.
Press the ANS/RLS key to return your keyset to the idle condition.
NOTES:
1. When the character you want appears on the same dial pad key as the
previous character, press UP to move the cursor one space to the right.
2. Other symbols are available for DIAL #.
ALARM REMINDER MESSAGES
To cancel an individual alarm and reminder message:
When you use the alarm/appointment reminder feature, you create a 16
character reminder message. When the alarm rings, your message will appear instead of [ALARM REMINDER]. To program reminder messages:
•
•
•
•
•
•
•
PERSONAL SPEED DIAL NAMES
•
•
•
•
40
Press TRANSFER and then dial 116.
Dial the alarm number 1, 2 or 3.
Dial the time you want the alarm to go off. Enter the time as HHMM
(hours and minutes) using the 24 hour clock.
Dial 0 (NOT SET), 1 (TODAY) or 2 (DAILY) to select the alarm type.
Write your message using the dial pad keys. Each press of a key selects
a character. Pressing the next key moves the cursor to the next position.
For example, if your message is “TAKE MEDICATION,” press 8 once to
get the letter “T.” Press 2 once to get “A.” Press 5 twice to get “K.” Continue selecting characters from the following table to complete your
message.
Press the TRANSFER key to store the alarm and reminder message.
Repeat for each alarm if needed.
Press TRANSFER and then dial 112.
Dial alarm number 1, 2 or 3.
Press the HOLD key.
Press the TRANSFER key.
Each personal speed dial number can have an 11 character name assigned
to it. This name is used to select the speed dial bin when you are dialing by
directory.
•
•
•
•
•
Press TRANSFER and then dial 106.
Dial the speed dial bin number 00–49.
Write your message using the procedure described in Alarm Reminder
Messages.
Press the TRANSFER key to store the speed dial name.
Repeat for each speed dial bin if necessary.
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Table of Contents
Guide-Contents
STATION NAMES
WHAT IS CALLER ID?
You can assign an 11 character name to your keyset. This allows other display keyset users to call you using the directory dial feature.
Caller ID is the name given to the telephone company-provided feature that
delivers the telephone number and sometimes the name of the person calling your phone. There are two types of Caller ID; the first delivers the calling
party’s telephone number only and the second (sometimes referred to as
“Deluxe” Caller ID) delivers both the calling party’s telephone number and
name as listed in the telephone directory.
To program a station name:
•
•
•
Press TRANSFER and then dial 104.
Enter the 11 character name using the procedure described in Alarm Reminder Messages.
Press TRANSFER to store the name.
MANAGING KEY ASSIGNMENTS
You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features.
•
•
•
•
While on-hook, press TRANSFER and then dial 107.
Use the VOLUME keys to scroll through all of your programmable keys
OR
Press the programmable key to which you want to add the extender.
When you reach a key listed below, dial the corresponding extender.
Press TRANSFER to store and exit programming.
KEY
DESCRIPTION
However, even though you are paying to receive Caller ID information, there
are some circumstances that mean you will not receive this information. The
three most common reasons are listed below along with the display information that the system will provide.
PRIVATE
The caller does not wish his/her name or number to be
revealed to you. This type of call can be stopped at the
telephone company by dialing an access code on your
outside lines. This will redirect these PRIVATE calls to
an announcement that states that you do not wish to receive calls that have had Caller ID blocked. The code to
block these calls can usually be found in the front section of the telephone directory.
OUT OF AREA
The caller is calling from an area that cannot provide
Caller ID information (for example, international calls) or
he/she is calling from a type of circuit that cannot provide Caller ID information, for example, some outbound
WATS lines.
PAYPHONE
The caller is calling from a coin-operated telephone.
The telephone company will send this information as
there are no directory listings for pay phones. The number will be delivered as usual.
EXTENDER
BOSS . . . . . . .Boss/Secretary . . . . . . .1–4
DP . . . . . . . . . .Direct Pickup . . . . . . . .Extension or station group number
DS . . . . . . . . . .Direct Station . . . . . . . .Extension or station group number
FWRD . . . . . . .Call Forwarding . . . . . .0–7
GPIK . . . . . . . .Group Pick-Up . . . . . . .01–20
IG . . . . . . . . . . .In/Out of Group . . . . . .Any group you are part of 500–529
MMPG . . . . . . .Meet Me Page . . . . . . .0–9, 4
PSMG . . . . . . .Programmed Message 01–20
PAGE . . . . . . . .Page . . . . . . . . . . . . . . .0–9, 4
SPD . . . . . . . . .Speed Dialing . . . . . . .00–49, 500–999
DIR . . . . . . . . .Directory . . . . . . . . . . . .PERS (1), SYS (2) or STN (3)
VT . . . . . . . . . .Voice Mail Transfer . . .Voice Mail Group (501–529)
NOTE: Confirm that the cursor is placed correctly before you enter the extender.
42
The phone system can handle both types of Caller ID; in fact, in the case of
number only delivery, the system can be programmed to insert a name for
a specific telephone number (up to a maximum of 250 numbers).
NOTE: The Caller ID features require optional software and/or hardware.
Please see your service and installation company for details.
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HOME PAGE
SELECTING YOUR CALLER ID
DISPLAY
You can decide if you want to see the CID name or CID number in the display. Regardless of which one is selected, you can press the NND key to
view the other pieces of CID information. To select the type of Caller ID information you wish to view first:
•
•
•
With the handset on-hook, press TRANSFER and then dial 119.
Dial 0 if you do not wish to view CID information, 1 to view the NUMBER
first or 2 to view the NAME first.
Press TRANSFER to exit and store your selection.
VIEWING THE NEXT CID CALL
In the event that you have a call waiting or a camped-on call at your keyset,
you can press the NEXT key to display the Caller ID information associated
with the call in queue at your keyset. Either the CID name or CID number will
show in the display depending on your Name/Number selection.
To view Caller ID information for calls that have been camped-on to your
keyset, press the NEXT key. If your keyset does not have a NEXT key, press
the CID key and then the NEXT soft key.
•
•
•
•
NOTE: Your telephone system must have LCR correctly programmed to redial the saved number. If LCR is not being used on your system, you will not
be allowed to STORE CID numbers.
INQUIRE CID PARK/HOLD INFO
If you are informed that an incoming call is on hold or has been parked for
you, you may view the Caller ID information before you retrieve the call. This
may influence how you choose to handle the call.
From an idle keyset:
•
•
•
Press the INQUIRE key OR
Press the CID key and then the INQUIRE soft key.
Dial the trunk number.
You may now answer the call by pressing the ANS key OR
You may use NND to view more information about this call OR
You can return to the idle condition by pressing IGNORE.
If you are on a call:
At any time during an incoming call that provides CID information, you may
press the SAVE key to save the CID number. If your keyset does not have a
SAVE key, press the CID key, the SCROLL key and then the SAVE soft key.
The system must be using LCR to dial the saved number.
•
To redial a number that has been saved, press the SAVE key or dial 19.
NOTES:
1. Your telephone system must have LCR correctly programmed to redial
the saved number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
Guide-Contents
Press the STORE key. The system displays the speed dial bin in which
the number was stored OR
Press the CID key and then press the SCROLL key.
Press the STORE soft key.
The system displays the speed dial bin in which the number was stored.
SAVING THE CID NUMBER
REDIALING A SAVED CID NUMBER
Table of Contents
•
•
Press the INQUIRE key. Your existing call will go on hold OR
Press the CID key and then the INQUIRE soft key to place the first call
on hold.
Dial the trunk number.
You may now answer the call by pressing the ANS key OR
You may use NND to view more information about this call OR
You can return to the idle condition by pressing IGNORE.
NOTES:
1. If you are on an intercom call or you have Automatic Hold turned off, you
must finish the existing call or place it on hold before inquiring.
2. If you inquire about an outgoing call, you will receive a [call no longer
available] display.
STORING A CID NUMBER
At any time during an incoming call that provides CID information, you may
save the CID number as a speed dial number in your personal speed dial
list. To store a Caller ID number in a personal speed dial bin:
44
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HOME PAGE
REVIEWING PAST CID CALLS
This feature allows you to review CID information for calls sent to your keyset. This list can contain 10–50 calls in a first-in, first-out basis. The list includes calls that you answered and calls that rang your keyset but that you
did not answer. When reviewing this list, you can press one button to dial
the person back. The system must be using LCR to dial the stored number.
To access the CID information stored in your REVIEW list:
•
•
•
Press the REVIEW key OR
Press the CID key and then press the REVIEW soft key.
If you have entries in your review list, the oldest call will be shown first.
You can now CLEAR this entry OR
Use NND to view more information about this call OR
Press DIAL to call this person back OR
Press SCROLL and then press STORE to save this number in a personal speed dial bin.
NOTES:
1. Each keyset defaults with ten review bins. Please see your system administrator to determine the number of bins assigned to your keyset.
2. Your system must have LCR correctly programmed to allow you to DIAL
numbers from the review list or to STORE entries from the review list.
Table of Contents
Guide-Contents
SVMi-4
This section describes how to setup your mailbox, and how to use the various mailbox owner features. Please review this section carefully before you
use your mailbox.
Your voice mail box has the capability of storing private messages offers a
number of options for sending or redirecting messages and provides several ways to notify you of new messages or calls.
This section can be used by mailbox owners from within the office or from
telephones outside the office. The basic operation is the same, but the
access method will be different. See the flow chart for more details.
Note that some features and prompts detailed here may not be available to
all mailbox owners. See your system administrator if you have questions
about feature availability.
LCR WITH CLEAR
When you are making an outside call using LCR and dial an incorrect digit,
you can press the CLEAR soft key to reenter the telephone number. You do
not need to redial 9 to reaccess LCR.
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HOME PAGE
FLOW CHART
1
2
4
6
8
99
0
#
1 and 3 - While Listening to Messages
Play Messages
11 Previous Message
Save Messages
Discard Messages
3
Reply to Sender
Call Sender
5
Forward a Copy
Rewind 5 Secs
7
Pause, Resume
Forward 5 Secs
9
Change Speed
✱ Cancel
Play Options
00 Msg Information
Skip Messages
## Scan Messages
MAILBOX MAIN MENU
1
2
3
5
6
#
New Messages
Record and Send Message
Saved Messages
Personal Greetings
Mailbox Administration
Personal Services
1
2
3
# - Personal Admin
Change Password
Record Name
Enter Directory Name (V1.2 only)
1
2
3
6
7
77
8
9
99
✱
0
#
2 - While Recording Messages
Review Recording
Stop Recording, Append
Discard, Rerecord
SEND, Then Copy
Rewind 5 Secs
Change Volume
Pause, Resume
Forward 5 Secs
Change Speed
Cancel
Play Options
SEND, NO Copies
1
3
4
6 - Mailbox Admin
Message Alert
1 Enable / Disable
4 Change Phone Number
Pager Notification
1 Enable / Disable
4 Change Phone Number
Deleted Messages
Undelivered Messages
ACCESSING YOUR MAILBOX
Outside Callers
•
•
•
Dial the phone number that will be answered by the SVMi-4. The main
greeting will answer.
At the main greeting dial [#] plus your mailbox number (mailbox numbers will usually match your extension number.
Enter your personal mailbox password when prompted (the default
password is 0000).
Inside Callers
•
•
48
Guide-Contents
Access your Mailbox from a Station Other than your Own
(or Checking a Mailbox with a Different Station)
2
5 - Personal
Greetings
Edit Mailbox
Greeting
Table of Contents
Dial the SVMi-4 Access Number or press the key assigned to ring SVMi4 [VMMSG].
Enter your personal mailbox password when prompted (the default
password is 0000).
•
•
•
Press the [VMMSG] key or dial the SVM group number. You will be
prompted to enter a password.
Press [4]. This will take you to the Main Auto Attendant Menu.
Press [#] plus the mailbox number of your choice. You will be prompted to enter your passcode.
At this point the inside and outside callers follow the same instructions. You
will hear a message stating the number of messages left in your mailbox.
You will then hear the Mailbox Owner Main Menu with the following options:
1
Listen to New Messages - See Listening to your Message.
2
Record and Send Message - See Sending Messages.
3
Review Saved Messages - See Listening to your Message.
5
Personal Greetings - See Personal Greetings.
6
Mailbox Administration - See Mailbox Administration.
#
Personal Services - See Personal Services.
4
Return to Main Menu.
GETTING STARTED
Using your new mailbox is as simple as following a few simple spoken
instructions. First time users should read this section as a tutorial. The first
things to should do are:
•
•
•
•
Access your mailbox - You already know how to do this.
Record a personal greeting.
Change your access code.
Record your name.
After you have completed the steps above your mailbox is set up and ready
to use.
LISTENING TO YOUR MESSAGES
If there are new messages in your mailbox your [VMMSG] key will be lit.
Call the SVMi-4 by pressing this key, and when prompted enter your password. Select [1] to listen to new messages or [3] to listen to saved messages.
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1
To play / replay the message you just heard.
11 To play the previous message.
Table of Contents
Guide-Contents
SENDING MESSAGES
Press [2] from the Main Menu.
2
To save the message you just heard and listen to the next message.
3
To delete the message you just heard and listen to the next message.
4
To reply to the message. This will allow you to leave a message in mailbox of the sender (if the sender has a mailbox on this system).
1
Select the recipient.
5
To return the call directly to the telephone number that left the message.
2
Record the message.
6
To forward the message and saves a copy - See message forwarding.
3
7
To rewind the message 5 seconds.
Follow instructions to review, continue, re record or accept it or continue sending it to other subscribers using the send then copy option.
Record your message at the tone. After recording the message, you will
hear the send menu with the following functions:
77 To change playback volume of the recording.
8
To pause or resume during message playback.
PERSONAL GREETINGS
9
To fast forward the message 5 seconds.
To set personal mailbox greeting press [5] from the Main Menu.
99 To change playback speed of the recording.
0
To play help options.
00 To hear the time and date, and sender's information of the message you
just heard. Sender information is not available on outside calls.
#
To move to the next message. Does not save or discard current message.
## To scan. Plays first 7 seconds of message then skips to next message.
To stop scanning press [1].
4
To cancel and return to previous menu.
MESSAGE FORWARDING OPTIONS
If option [6] is selected from the message play menu, you will be given the
option to forward this message to another subscriber.
The subscriber can be selected by dialing the mailbox number (nnn), using
the directory service (#) or you may also add comments and leave it as a
memo to yourself (##).
The SEND and Copy Service (option [6]) allows a user to send copies of a
message to multiple recipients easily. A different introduction message may
be left for each recipient.
Your personal greeting will be played every time someone reaches your
mailbox. A typical text for a personal greeting message is:
"Hi, this is ........ sorry I can't take your call right now. Please leave your name
and number and I will get back to you as soon as I can."
Follow the instructions to record your greeting message. When you are
done after recording your message, you will be able to listen to the message
you recorded, save the message you recorded, and return to the previous
menu, record the message again, or exit without saving the message.
Remember that the options you can offer callers are as follows:
a)
b)
c)
d)
Dial another extension at any time.
Dial [0] to reach an operator.
Press [1] to skip the greeting and record.
Press [4] to return to the main auto attendant.
MAILBOX ADMINISTRATION
The Mailbox Administration menu is used to turn on and off your pager notification, message alert options and other sent message control features.
Message Alert
When this function is activated, the SVMi-4 will call any outside or inside
telephone number after each message is left in your voice mailbox. To hear
your message at the remote location, pick up the telephone and enter your
access code.
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HOME PAGE
•
•
•
From the mailbox main menu press [6] for mailbox administration.
Press [1] for message alert.
2 options are available to you.
Press [1] to toggle message alert on and off.
Press [2] to set the destination phone number.
Pager Notification
When this function is activated, the SVMi-4 will call your beeper service and
notify you after each message is left in your voice mailbox.
•
•
•
From the mailbox main menu press [6] for mailbox administration.
Press [2] for pager notification.
Two options are available to you.
Press [1] to toggle pager notification on and off.
Press [2] to set the destination phone number (you must have SVMi-4
version 1.1 or higher to use this option).
*Your pager number must be programmed by the system administrator.
Undelete
When this function is activated, the SVMi-4 will allow you to undelete any messages that you have recently deleted (up to 3 am the following morning).
•
•
From the mailbox main menu press [6] for mailbox administration.
Press [3] for deleted messages.
Deleted voice mail messages are temporarily stored in memory until 3
am the following day. Select this option to recover ("undelete") previously deleted messages during this period of time.
Table of Contents
ACCESS MANAGER
Guide-Contents
(Follow Me)
This function must be allowed by the System Administrator. This area of user
programming allows the subscriber to set an alternate phone number where
they would like their calls transferred. It is commonly called ‘Follow Me’.
•
•
•
From the main mailbox menu press [4], Access Manager.
Press [1] and enter a different phone number or press the [#] key to set
your own extension.
Follow the prompts to set how long you want this new instruction to be
in effect.
PERSONAL SERVICES
The Personal Administration menu is used to set your password and record
your name.
Setting your Password
•
•
From the main mailbox menu press [#].
Press [1]. The current password will be played and you will have the
chance to change it.
Recording your Name
Use this option to record your name. Your recorded name is played in several different situations. It is important to record your name for proper operation of the SVMi-4 system.
Undelivered Retrieval
•
•
When this function is activated, the SVMi-4 will allow you to recall any messages you have sent that have not yet been picked up by the recipient.
Entering your Directory Name (SVMi-4 1.2 or higher)
•
•
Use this option to enter your Directory Name. Your Directory Name is used
by callers to find you if they do not know your extension number.
From the mailbox main menu press [6] for mailbox administration.
Press [4] for undelivered messages.
This useful feature will allow you to cancel any messages that have not
yet been picked up by the recipient.
Broadcast to All Mailboxes
If you have been designated as a System Administrator, you may send a
message to all mailboxes in the system.
•
•
52
•
•
From the main mailbox menu press [#].
Press [2]. The current name will be played and you will have the chance
to change it.
From the main mailbox menu press [#].
Press [3]. The current directory name will be played as a string of digits
that are equal to your name spelled out on your telephone keypad.
Follow the instructions to enter a new name. You will be prompted to
enter your last name and then your first name. This must be done in
order for the directory feature to work correctly.
From the mailbox main menu press [6] for mailbox administration.
Press [9] for broadcast messages. This option will only be available if
you mailbox has been assigned system administration privileges.
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Table of Contents
Guide-Contents
KEYSET USER FEATURES
Shortcuts
The following options are available if you have a keyset. They require setup
by the system administrator.
Calling
Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox.
Message Waiting Lights
Being Called
When a new message is left in your mailbox, the voice mail message light
on your keyset will flash. Press this flashing key and follow the prompts to
retrieve messages.
If your phone rings and you want to send the caller directly to your mailbox,
simply press [#].
Direct Messaging
Answer Machine Emulation
If you have an Answer Machine Emulation key programmed on your keyset,
you can use it to monitor calls going to your voice mail, and optionally
answer them. The operation of this feature is similar to screening a call on a
home answering machine.
Your keyset must be set to forward on no answer to voice mail. After ringing
your station the caller will be connected to voice mail and hear your personal greeting before leaving a message. During this time you will be monitoring the connection between the caller and your voice mailbox. At this
time you will only be monitoring the call, you can not talk to the outer party
until you answer. You may pick up the call at any time or ignore it.
To activate this feature press the AME key. It will light and the feature is set.
Press again to turn off. If this key is pressed while a station is ringing (during forward no answer), the feature will be turned on for the current call only.
While the caller is leaving a message or ringing you may:
•
•
•
•
[#] + DSS To make it easy to leave messages for others in your office without having to dial their extension number first, keyset users may simply dial
[#] plus a mailbox (extension) number and leave a message directly. If you
dial a busy extension press [#] to connect directly with the mailbox.
Self Memo
[#] + [#] Pressing [##] will leave a message in your own mailbox.
INTERACTIVE DISPLAYS FOR SVMi-4
Display keyset users have the added advantage of using the soft keys and
displays to play, save, delete, reply, call, fwd, rewind, pause, fast forward,
change the volume, get message information, or help.
Viewing Mailbox Contents
If you have new messages, in addition to the message waiting light you will
be able to use the keyset displays and soft keys to communicate with the
SVMi-4.
Press [#] to immediately put the caller in your voice mailbox and monitor it.
Press [4] to immediately disconnect your station. The caller continues
to leave a message normally.
Pick up the handset and monitor privately.
Press ANS/RLS to answer the call (using the handset or speaker).
AME Password
If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter
your station password to listen to messages being left. This will prevent
unauthorized people from listening to messages being left for you.
If the password option is turned on, while a message is being left, press the
flashing AME light and enter your station password (not your SVMi-4 password). You will then hear the message being left.
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55
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PERSONAL SPEED DIAL NUMBERS
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Guide-Contents
PERSONAL SPEED DIAL NUMBERS
CODE
NAME
TELEPHONE NUMBER
CODE
NAME
TELEPHONE NUMBER
00
_________________________
_________________________
25
_________________________
_________________________
01
_________________________
_________________________
26
_________________________
_________________________
02
_________________________
_________________________
27
_________________________
_________________________
03
_________________________
_________________________
28
_________________________
_________________________
04
_________________________
_________________________
29
_________________________
_________________________
05
_________________________
_________________________
30
_________________________
_________________________
06
_________________________
_________________________
31
_________________________
_________________________
07
_________________________
_________________________
32
_________________________
_________________________
08
_________________________
_________________________
33
_________________________
_________________________
09
_________________________
_________________________
34
_________________________
_________________________
10
_________________________
_________________________
35
_________________________
_________________________
11
_________________________
_________________________
36
_________________________
_________________________
12
_________________________
_________________________
37
_________________________
_________________________
13
_________________________
_________________________
38
_________________________
_________________________
14
_________________________
_________________________
39
_________________________
_________________________
15
_________________________
_________________________
40
_________________________
_________________________
16
_________________________
_________________________
41
_________________________
_________________________
17
_________________________
_________________________
42
_________________________
_________________________
18
_________________________
_________________________
43
_________________________
_________________________
19
_________________________
_________________________
44
_________________________
_________________________
20
_________________________
_________________________
45
_________________________
_________________________
21
_________________________
_________________________
46
_________________________
_________________________
22
_________________________
_________________________
47
_________________________
_________________________
23
_________________________
_________________________
48
_________________________
_________________________
24
_________________________
_________________________
49
_________________________
_________________________
56
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PAGE
Table of
Contents
Guide
Contents
DCS COMPACT
DIGITAL COMMUNICATIONS SYSTEM
LCD 24B, LCD 12B,
STD 24B, BASIC 12B, 7B
KEYSET USER GUIDE
System Software Release 1, 2
April 2002
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing may
warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from the
erroneous interpretation or use of information presented in this guide.
HOME PAGE
TABLE OF CONTENTS
ABOUT THIS BOOK ........................................................... 1
THINGS YOU SHOULD KNOW ............................. 2–9
Table of Contents
Guide-Contents
Save Number with Redial .................................................................22
Chain Dialing .....................................................................................23
Automatic Redial/Retry .....................................................................23
Pulse to Tone Changeover ...............................................................23
PAGING AND MESSAGING
Making an Outside Call ....................................................................10
Answering an Outside Call ...............................................................10
Universal Answer ..............................................................................10
Recall/Flash .......................................................................................11
Busy Line Queuing with Callback ....................................................11
Making an Internal Page ...................................................................24
Making an External Page ..................................................................24
All Page ..............................................................................................24
Meet Me Page ....................................................................................25
Call Park and Page ...........................................................................25
Messages—Set and Cancel .......................................................25–26
Returning Messages .........................................................................26
Programmed Messages ....................................................................26
INTERCOM CALLS
CONVENIENCE FEATURES
Calling Other Stations .......................................................................12
Answering Intercom Calls ................................................................12
Answer Modes ..................................................................................12
Busy Station Callback ......................................................................13
Busy Station Camp-on .....................................................................13
Calling Your System Operator .........................................................13
Do Not Disturb ..................................................................................27
One Time DND .................................................................................27
Mute ...................................................................................................27
Background Music ...........................................................................27
Appointment Reminder/Alarm Clock ..............................................28
Door Phone Calls ........................................................................28–29
Executive/Secretary Hotline .............................................................29
Group Listening ................................................................................29
Account Codes .................................................................................29
Locking Your Keyset .........................................................................30
Off-Hook Voice Announce .........................................................30–31
OHVA Block ......................................................................................31
OHVA Reject .....................................................................................31
In Group/Out of Group .....................................................................31
OUTSIDE CALLS
CALL PROCESSING
Holding Calls ...............................................................................14–15
Transferring Calls ........................................................................15–16
Transfer with Camp-On ....................................................................16
Transfer to Voice Mail ........................................................................16
Call Waiting .......................................................................................16
Conference Calls ..............................................................................17
Forwarding Calls .........................................................................17–19
Call Pickup ........................................................................................20
DIALING FEATURES
Speed Dialing ....................................................................................21
Programming Personal Speed Dial Numbers ...........................21–22
One Touch Speed Dialing ................................................................22
Last Number Redial ..........................................................................22
CUSTOMIZING YOUR KEYSET
AME Password ..................................................................................32
Answer Machine Emulation .............................................................32
Select Ring Tone ...............................................................................33
Change Your Passcode ....................................................................33
Set Answer Mode ..............................................................................33
Automatic Hold .................................................................................33
HOME PAGE
Table of Contents
Guide-Contents
Headset Operation ............................................................................34
Hot Keypad .......................................................................................34
Key Confirmation Tone .....................................................................34
Rejoining a Page ...............................................................................35
Ring Preference ................................................................................35
DISPLAY FEATURES
Interactive Display Keys ....................................................................36
Directory Information ....................................................................... 36
Dial by Directory ...............................................................................37
Call Progress Displays ......................................................................37
Display Number Dialed .....................................................................37
Call Duration Timer ...........................................................................37
Auto Timer .........................................................................................38
Timer Function ..................................................................................38
Viewing Message Indications ...........................................................38
Alarm Reminder Messages .........................................................38–39
Personal Speed Dial Names .............................................................39
Station Names .............................................................................39–40
Managing Key Assignments ............................................................40
Caller ID .......................................................................................40–43
LCR with Clear ..................................................................................43
ABOUT THIS BOOK
Your keyset is the most visible part of the PROSTAR DCS COMPACT Digital
Communications System. No matter what model keyset you are using, with or
without a display, telephone calls are handled in the same way. The LCD 12B
and LCD 24B keysets have a few additional conveniences that are not available
to STD 24B, Basic 12B and 7B keyset users. These are noted throughout this
guide.
Please take the time to study this guide and to become familiar with the operation of your keyset. Keep this guide handy. You may need to look up instructions for infrequently used features.
ADD-ON MODULE ..............................................................44
SVMi-4 ..........................................................................................45
Learning to use your keyset correctly will make everyday telephone communications a breeze.
Flow Chart .........................................................................................46
Accessing your Mailbox ...................................................................46
Getting Started ..................................................................................47
Listen to your Messages ...................................................................47
Message Forwarding Options ..........................................................48
Sending Messages ...........................................................................49
Personal Greetings ............................................................................49
Mailbox Administration .....................................................................49
Access Manager (Follow Me) ...........................................................51
Personal Services ..............................................................................51
Keyset User Features ........................................................................52
Interactive Display for SVMi-4 ...........................................................53
PERSONAL SPEED DIAL NUMBERS ...........54–55
1
HOME PAGE
THINGS YOU SHOULD KNOW
USER ORIENTATION
PROSTAR DCS COMPACT telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your
office phone system. The keys with paper designation strips are programmable
keys. This means they can be programmed for a specific function on your
keyset and that same button can be something different on another keyset.
See the system manager to get your most frequently used features assigned to
your programmable keys. When changes are made, be sure that your programmable keys are relabeled properly.
Lines from the telephone company are “C.O. lines.” Calls on these lines are
referred to as “outside calls.” Your system can have individual C.O. line keys or
lines may be assigned to groups. When they are in a group, you access a line
by dialing an access code or pressing a route button. For example, dial 9 or
press the LOCAL key to get a local outside line. If Least Cost Routing is used,
pressing the LCR key will automatically select a preprogrammed C.O. line
according to what digits are dialed. Each line in the system is numbered, beginning with 701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific stations.
You can press a DSS key instead of dialing the extension number. A DSS key
lights red when that station is busy (Busy Lamp Indication).
PROSTAR DCS COMPACT provides distinctive ring patterns to your keyset:
• Outside calls have a single ring tone repeated.
• Internal calls have a double ring tone repeated.
• Door phone calls and alarm/appointment reminders have a triple ring tone
repeated.
CALL INDICATIONS
The keys on your phone have light emitting diodes (LEDs). Some of these are
tri-colored LEDs that light green, red or amber (green and red together). Some
of the keys can only light red.
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Guide-Contents
Your outside calls will light green on your keyset and red on other keysets.
You never lose sight of your calls while they are on hold. They stay right where
you put them and are identified with a green flashing light if the key has a tricolored LED.
Some simple rules to remember:
• Any steady LED indicates the line or feature is in use.
• A fast flashing green LED indicates a new call ringing in.
• A slow flashing green or red trunk key or call button indicates a call is on
hold.
• A slow flashing amber LED indicates a recall to your keyset.
• A steady red LED on the HOLD key indicates the keyset is locked.
• A steady red LED on the TRSF key indicates the keyset is Forward All.
• A steady red LED on the ANS/RLS key indicates the keyset is in Headset
mode.
• A flashing red LED on the ANS/RLS key indicates the keyset is in DND
mode.
SPEAKERPHONE
Pressing the ANS/RLS key will answer or release a call on the speakerphone.
Switching from the handset to the speakerphone is easy. Press the SPK key
and hang up the handset.
VOLUME CONTROLS
PROSTAR DCS COMPACT keysets use the UP and DOWN keys to adjust the
ringer volume while the keyset is ringing, the speaker volume while the
speakerphone is in use and the handset volume while you are listening. These
three levels will be stored in memory until changed. If background music is
turned on at your keyset, the volume keys will also control the level of music.
The volume of pages heard through the speaker of a keyset can be adjusted
during a page announcement by using the volume keys. There are 16 levels for
each volume setting. The volume of off-hook ring is controlled by a userprogrammable setting.
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are
already familiar to you.
Intercom calls, also called internal calls, always appear on your CALL buttons.
They will always light green. You can have up to eight CALL buttons, but at
least two are recommended.
Outside calls appear on individual line keys if they are assigned. When an
individual line is not assigned to its own key, it will appear on a CALL button.
2
3
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Guide-Contents
LCD 24B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and
cover.
32 CHARACTER DISPLAY Two
lines with 16 characters each.
SOFT KEYS Used to
activate features via
the display.
SCROLL KEY Used to
scroll through displays.
16 PROGRAMMABLE
KEYS
WITH
TRICOLORED
LIGHTS
Used for CALL buttons, intercom calls,
outside
lines and
many other system
features.
SCROLL
VOL
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PRS
8 TUV
9 WXY
8 PROGRAMMABLE
KEYS WITH RED
LIGHTS Used to call
stations directly, to
indicate busy conditions of other
stations, for One Touch
dialing and many
other system features.
SPK
HOLD
TRSF
ANS/
RLS
SPEAKER For handsfree
operation and ringing.
ANSWER/RELEASE KEY
TRANSFER KEY
HOLD KEY
4
0OPER
VOLUME
CONTROL
KEYS Used to set independent levels for handset,
speaker, background music, ring and
page volumes.
MICROPHONE For
handsfree operation.
PULLOUT
DIRECTORY TRAY
SPEAKER KEY Used to switch
call to speakerphone.
5
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HOME PAGE
Guide-Contents
LCD 12B KEYSET LAYOUT
STD 24B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS
LABELING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and
cover.
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and
cover.
32 CHARACTER DISPLAY Two
lines with 16 characters each.
SOFT KEYS Used to
activate features via
the display.
SCROLL KEY Used to
scroll through displays.
6 PROGRAMMABLE
KEYS
WITH
TRICOLORED
LIGHTS
Used for CALL buttons, intercom calls,
outside
lines and
many other system
features.
16
PROGRAMMABLE
KEYS
WITH
TRICOLORED
LIGHTS
Used for CALL buttons,
intercom calls, outside
lines and many other
system features.
DIGITAL
COMMUNICATION
SYSTEM
8 PROGRAMMABLE
KEYS
WITH
RED
LIGHTS Used to call
stations directly, to indicate busy conditions of
other stations, for One
Touch dialing and many
other system features.
SCROLL
VOL
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PRS
8 TUV
9 WXY
6 PROGRAMMABLE
KEYS WITH RED
LIGHTS Used to call
stations directly, to
indicate busy conditions of other
stations, for One Touch
dialing and many
other system features.
SPK
HOLD
TRSF
ANS/
RLS
SPEAKER For handsfree
operation and ringing.
ANSWER/RELEASE KEY
TRANSFER KEY
HOLD KEY
6
0OPER
VOLUME
CONTROL
KEYS Used to set independent levels for handset,
speaker, background music, ring and
page volumes.
MICROPHONE For
handsfree operation.
PULLOUT
DIRECTORY TRAY
VOL
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PRS
8 TUV
9 WXY
SPK
HOLD
TRSF
0OPER
ANS/
RLS
ANSWER/
RELEASE KEY
SPEAKER For handsfree
operation and ringing.
PULLOUT
DIRECTORY TRAY
MICROPHONE For
handsfree operation.
VOLUME CONTROL
KEYS Used to set independent levels for handset,
speaker, background
music, ring
and page volumes.
SPEAKER KEY Used
to switch call to
speakerphone.
HOLD KEY
TRANSFER KEY
SPEAKER KEY Used to switch
call to speakerphone.
7
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Guide-Contents
BASIC 12B KEYSET LAYOUT
7B KEYSET LAYOUT [RELEASE 2 ONLY]
LABELING PROGRAMMABLE KEYS
LABELING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and
cover.
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and
cover.
DIGITAL
COMMUNICATION
SYSTEM
VOL
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PRS
8 TUV
9 WXY
SPK
HOLD
TRSF
3 PROGRAMMABLE
KEYS WITH TRICOLORED LIGHTS
(1, 2, 3) Used for
CALL buttons, intercom calls, outside
lines and many other
system features.
6
PROGRAMMABLE
KEYS
WITH
TRICOLORED LIGHTS Used
for
CALL
buttons,
intercom calls, outside
lines and many other
system features.
0OPER
ANS/
RLS
6
PROGRAMMABLE
KEYS
WITH
RED
LIGHTS Used to call
stations
directly, to
indicate busy conditions
of other stations, for One
Touch dialing and many
other system features.
CALL 1
3
4
5
6
HOLD
7
VOLUME
CONTROL
KEYS Used
to set
independent levels for
handset,
speaker,
background music, ring
and page volumes.
VOLUME
HOLD KEY
MONITOR
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PRS
8 TUV
9 WXY
0OPER
PULLOUT
DIRECTORY
TRAY
ANSWER/RELEASE KEY
TRANSFER KEY
MICROPHONE
For handsfree operation.
TRANSFER KEY
SPEAKER For handsfree
operation and ringing.
8
FLASH
2
TRANSFER
SPEAKER KEY Used to
switch call to speakerphone.
SPEAKER
For handsfree operation and
ringing.
CALL 2
1
4 PROGRAMMABLE
KEYS WITH RED
LIGHTS (4, 5, 6, 7)
Used to call stations
directly, to indicate
busy conditions of
other
stations, for
One Touch dialing
and many other system features.
HOLD KEY
MONITOR KEY
VOLUME CONTROL
KEYS Used to set
independent levels for
handset,
speaker,
background
music,
ring and page volumes.
PULLOUT
DIRECTORY TRAY
9
HOME PAGE
OUTSIDE CALLS
MAKING AN OUTSIDE CALL
• Lift the handset and press an idle outside line button, line group button or
dial a line access code to receive dial tone—OR—to use the speakerphone,
press an idle outside line button, line group button or dial a line access
code to receive dial tone through the speaker—OR—press SPK, receive
intercom dial tone and dial a line access code.
• Dial the telephone number.
• Finish the call by replacing the handset or pressing the ANS/RLS key.
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RECALL DIAL TONE
Press the NEW button to disconnect your existing call, wait for dial tone and
then make a new call on the same line.
NOTE: If this button does not appear on your keyset, the FLASH key may be
programmed to recall dial tone.
SENDING A FLASH
While on an outside call, press the FLASH key to send a flash to the telephone
company. This is required for some custom calling features or CENTREX use.
BUSY LINE QUEUING WITH CALLBACK
NOTE: You will receive No More Calls tone when you attempt to make a call
and there is no key available for that line.
If you receive a busy signal when you are selecting an outside line, this means
that the line or group of lines is busy.
• If Least Cost Routing is enabled on your phone system, this button may be
labeled LCR or accessed by dialing an access code (usually 9).
• If your system is programmed to require an authorization code before making a call, dial 4 plus a valid code before selecting a C.O. line.
• If your system is programmed to require an account code before making a
call, press the ACCT button or dial 47 plus a valid code, press the ACCT
button again and then select a C.O. line.
• Press the CBK key or dial 44. You will hear confirmation tone.
• When the line becomes free, the system will call you back.
• Lift the handset or press the ANS/RLS key to answer, wait for dial tone and
dial the telephone number or speed dial number again.
For more information on authorization and account codes, see your system
administrator.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you have
set a callback, your CBK key will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK before dialing.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before dialing.
ANSWERING AN OUTSIDE CALL
• Lift the handset and you are automatically connected to the ringing call.
See Ring Preference under Customizing Your Keyset—OR—press the ANS/
RLS key to automatically answer on the speakerphone.
NOTE: If a call is flashing at your keyset but not ringing, you must press the
flashing button to answer.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer
calls ringing this device, dial 67 or press the UA key. This device can operate in
the Day or Night mode.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before dialing.
10
11
HOME PAGE
INTERCOM CALLS
CALLING OTHER STATIONS
• Dial the extension number or group number.
• Wait for the party to answer. If you hear a brief tone burst instead of ringback
tone, the station you called is set for Voice Announce or Auto Answer. Begin
speaking immediately after the tone.
• Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTES:
1. If you have a DSS key assigned to an extension or station group, you may
press this key instead of dialing the number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK before you begin dialing.
ANSWERING INTERCOM CALLS
• When your keyset rings, simply lift the handset—OR—press the ANS/RLS
key to be connected to the calling station.
• Finish the call by replacing the handset or pressing the ANS/RLS key.
See Ring Preference under Customizing Your Keyset.
VOICE ANNOUNCE MODE
(INTERCOM CALLS ONLY)
When another station calls you, your keyset will sound a brief attention tone
and you will hear the caller’s announcement.
• Press ANS/RLS to turn on the microphone and speak handsfree—OR— lift
the handset to reply.
• To finish the call, replace the handset or press the ANS/RLS key.
AUTO ANSWER MODE
(INTERCOM CALLS ONLY)
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BUSY STATION CALLBACK
When you call another station and receive a busy signal:
• Press the CBK key or dial 44.
• When the busy station becomes free, your keyset will ring.
• Lift the handset or press ANS/RLS to call the now idle station.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you have
set a callback, your CBK key will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK before dialing.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want to
wait for a callback:
• Press the CAMP key or dial 45.
• The called station will receive off-hook ring tone repeated every few seconds and its first available CALL button will flash green to indicate your call
is waiting.
• Wait for the called party to answer.
• The called station must release its first call or place it on hold before answering your camp-on.
NOTES:
1. If you receive No More Calls tone, that station has no available key to
accept your call. Hang up or leave a message.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK before you begin dialing.
CALLING YOUR SYSTEM OPERATOR
• Dial 0 to call your system operator or group of operators.
• If you want to call a specific operator, dial that person’s extension number.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before you begin dialing.
When another station calls you, your keyset will sound a brief attention tone
and then automatically answer the call.
• Your microphone and speaker are turned on and you can speak handsfree.
For privacy, use the handset.
• To finish the call, replace the handset or press the ANS/RLS key.
12
13
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CALL PROCESSING
SYSTEM HOLD
• When you are connected to any call, press HOLD. The call will flash green
at your keyset. If this call appears on a line key at other keysets, it will flash
red at those keysets.
• To take the caller off hold, press that key and the green flashing light will go
steady green again. Resume the conversation.
NOTE: While on a call, pressing a line key, route key or flashing CALL button
will automatically put your first call on hold and connect you to the new call.
See Automatic Hold under Customizing Your Keyset.
EXCLUSIVE HOLD
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CONSULTATION HOLD
When you are talking on an outside line and it is necessary to consult with
another extension:
• Press the TRSF key; you will receive transfer dial tone. Your call is placed
on transfer hold.
• Dial the extension number.
• Consult with the internal party.
• Press TRSF to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the TRSF key will toggle between the outside
party and internal extension.
RETRIEVING CALLS HELD AT
ANOTHER STATION
To place an outside call on hold at your phone so that other users cannot get it:
When a line is on hold and it appears on your keyset, press the line button with
the red flashing light.
• Press the HOLD button twice. The call will flash green on your keyset and
this line will show a steady red light on other keysets.
• To retrieve the call, press the flashing green line button.
When a line is on hold and it does not appear on your keyset, dial 12 plus the
line number or the extension number of the station that placed the call on hold.
NOTE: Intercom calls will always be placed on exclusive hold.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPK key before you begin dialing.
REMOTE HOLD [RELEASE 2 ONLY]
When you wish to place a call on hold at another station, press TRSF and dial the
station number (or press the appropriate DSS key). Press the HOLD key. This will
place the call on system hold on an available CALL button or Line Key at the
remote station and return you to dial tone. If the destination station does not
have any free CALL buttons or line keys you will hear No More Calls tone and
must return to the other party by pressing the TRSF key (or the RETURN soft
key on a display keyset).
NOTE: Intercom calls cannot be remote held.
HOLD RECALL
If you leave a call on hold longer than the hold timer, it will recall your station.
The button that the call appears on will have a slow flashing amber light.
•
•
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When your phone rings, lift the handset or press the ANS/RLS key to
answer the recall.
If you do not answer this recall within a pre-programmed period of time, it
will go to the system operator.
TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways. You
can do a screened transfer by informing the other extension who is calling or
you can do a blind transfer without notification.
• While on a call, press the TRSF key and dial an extension number or group
number. Your call is automatically put on transfer hold.
OR
Press a DSS key or station group key. Your call is automatically put on
transfer hold.
• Hang up when you hear ringing (this is an unscreened or blind transfer).
OR
Wait for the called party to answer and advise him/her of the call and hang
up. If the transfer is refused, you will be reconnected to the outside line
when the called station hangs up or you can press TRSF to return to the
outside party. If you wish to send the call to another extension without
waiting for the first station to hang up, simply press another DSS button.
OR
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• Press the CALL button or C.O. line key to return to the outside party and
begin the transfer process again.
When you are transferring a call to a keyset set for Voice Announce or Auto
Answer, the transferred call will always ring.
NOTES:
1. After the inside party answers, you may alternate back and forth between
the parties by pressing the TRSF key.
2. If you receive No More Calls tone, that station has no key available to
receive another call. Press TRSF to return to the other party.
3. You cannot transfer an Intercom call by pressing a DSS key. You must press
the TRSF key and dial the destination extension number.
TRANSFER WITH CAMP-ON
When you are transferring a call to another station and you receive a busy
signal, you may camp the call on to this station. Simply hang up when you
hear the busy signal. The called party will be alerted that a call is waiting for
them.
NOTE: If you receive No More Calls tone, that station has no key available to
receive another call. Press TRSF to return to the outside caller.
TRANSFER TO VOICE MAIL [RELEASE 2 ONLY]
This feature is used to send a call directly to a voice mailbox. Your keyset must
have a correctly programmed VT key to accomplish this. To transfer a call
directly to a voice mailbox:
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CONFERENCE CALLS
You may conference up to five parties (you and four others) in any combination
of outside lines and internal stations in any order.
• While engaged in a conversation, press the CONF key and receive conference tone.
• Make another call, either intercom or outside, press the CONF key and
receive conference tone.
• Make another call or press the CONF key to join all parties.
• Repeat the last step until all parties are added.
NOTE: When attempting to add another party to the conference and you are
not able to reach the desired person, hang up. Simply press the CONF key
again to return to your previous conversation.
To drop a party from your conference call:
• Press CONF and dial the extension or line number that is to be dropped.
• Press CONF again to reestablish the conference.
NOTE: To leave the conference, hang up. Control is passed to the next internal
station. If there are no internal stations and you wish to leave outside lines
connected together in a trunk to trunk conference, press the CONF key plus
the CALL button that the call appears on or follow the instructions to drop a
party and use your extension number. When they hang up, the lines will release
automatically. Press CONF to rejoin a trunk to trunk conference.
FORWARDING CALLS
CALL WAITING
You may forward your calls to another station, group of stations or an external
telephone number. Program a destination for the type of forwarding you want
as detailed below. If you have FWD ALL, FWD BUSY and FWD NO ANSWER
keys, press one to turn that forward feature on. A steady red light reminds you
what forward condition is activated.
If an outside call has been camped-on to your phone or another station has
camped-on to you:
You can clear all call forward conditions set at your station by lifting the handset and dialing 600.
•
•
While on a call, press the VT key and dial the mailbox number.
Hang up when dialing is completed.
• Your keyset will ring and the call that is waiting for you (camped-on) will
flash green.
• Press the flashing button to answer; your other call will go on hold automatically if your station has the Automatic Hold feature set. If not, you must
press HOLD and then the flashing button.
OR
Finish the first call and hang up; the waiting call will ring.
• Lift the handset or press the ANS/RLS key to answer.
NOTE: Intercom calls will not go on Automatic Hold.
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FORWARD ALL CALLS
To forward all your calls under any condition to another station:
• Dial 601 plus the extension or group number.
• Receive confirmation tone and hang up.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK before you begin dialing.
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2. The station that receives a Forwarded All call can transfer the call to the
forwarded station. This is useful when you are expecting an important call
but you do not wish to be disturbed by other calls.
3. When a station user places his/her keyset in Forward All mode and he/she
does not have a FORWARD ALL key, the TRSF key will light to indicate
Forward All has been set and calls to this station have been transferred
elsewhere.
If you want a specific extension’s calls forwarded to your phone (Remote Call
Forward):
FORWARD BUSY
FORWARD TO AN EXTERNAL NUMBER
To forward calls to another station when you are on the phone:
To forward outside calls to a number outside of your business, you must have a
FWD EXTERNAL button on your keyset.
• Dial 602 plus the extension or group number.
• Receive confirmation tone and hang up.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before you begin dialing.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
• Dial 603 plus the extension or group number.
• Receive confirmation tone and hang up.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before you begin dialing.
FORWARD BUSY/NO ANSWER
If you have both a Forward on Busy destination and a Forward No Answer
destination programmed, you may set both of these at the same time:
• Dial 604.
• Receive confirmation tone and hang up.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before you begin dialing.
FORWARD FOLLOW ME
When you want all calls to your extension forwarded to the extension where
you are now:
• Dial 605 plus your extension number.
• Receive confirmation tone and hang up.
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• Dial 605 plus the desired extension number.
• Receive confirmation tone and hang up.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before you begin dialing.
• While on-hook, press TRSF and then dial 102.
• Dial 6.
• Dial the trunk or trunk group access code followed by the telephone number that you want.
• Press TRSF to store.
• Press FWD EXTERNAL to turn the feature on and press it again to turn the
feature off.
NOTES:
1. External Call Forward will cancel all other call forwarding instructions.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK before you begin dialing.
FORWARD DND [RELEASE 2 ONLY]
To forward your phone when you activate DND.
• Dial 607 plus the extension number or group number.
• Receive confirmation tone and hang up.
NOTE:
1. If the Hot Keypad feature has been turned off you must first lift the handset
or press SPK before you begin dialing.
CALL FORWARD OPTIONS
A display keyset may review or change call forward options and destinations.
Call forward access can be done via the keypad or by accessing the keyset
display features. To review or change call forward options:
• Press TRSF 102.
• Dial 0-5 to select the forward type (e.g., 1)
OR
Press UP or DOWN to select the forward type
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Press the right soft key to move the cursor
• Dial the destination number (e.g., 202)
OR
Press UP or DOWN to select the destination
Press the right soft key to move the cursor
• Dial 1 to set
OR
Press UP or DOWN to select YES or NO
• Press TRSF to store and exit
SPEED DIALING
STATION CALL PICKUP
• With the handset on-hook, press the SPD key or dial 16.
• Dial the desired speed dial number.
• The telephone number is automatically dialed for you.
To pick up (answer) a call ringing at another station, lift the handset and dial 65
plus the extension number of the ringing phone.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before you begin dialing.
GROUP CALL PICKUP
To pick up (answer) a call ringing in any pickup group, lift the handset and dial
66 plus the desired group number 01–20 or press the flashing GROUP PICKUP
key if available.
NOTES:
1. A group pickup key can have an extender for a specific pickup group.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK before dialing the access code.
3. Station and group pickup features cannot be used to answer recalls to a
station, only new ringing calls and operator recalls.
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DIALING FEATURES
You can dial a preprogrammed telephone number stored in the system-wide
speed dial list of numbers 500–999 or from your personal list of numbers 00–
49:
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before you begin dialing.
PROGRAMMING PERSONAL SPEED
DIAL NUMBERS
You can program frequently dialed telephone numbers in a personal speed dial
list. A station may be assigned up to fifty numbers, 00–49. See your system
administrator to determine the amount assigned to your station.
•
•
•
•
While on-hook, press TRSF and then dial 105.
Dial a speed dial number (00–49).
Dial a line or line group access code.
Dial the telephone number to be stored (18 digits maximum). It can include
#, 4, FLASH and PAUSE.
• Press TRSF to store the number.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before you begin dialing.
For the purposes of programming speed dial numbers, the programmable keys
in the bottom row are known as A, B, C, D, E and F and are defined below.
•
•
•
•
The A key is not used.
The B key inserts a flash.
The C key inserts a pause.
The D key is used for pulse to tone conversion. If your system uses rotary
(or pulse) dialing C.O. lines, pressing D while entering a speed dial number
causes all subsequent digits to be sent as DTMF tones.
• The E key is used to hide digits. Display keyset users may want to hide
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some speed dial numbers so that they will not show in the display. When
you are entering a telephone number, press E. All subsequent digits will be
hidden. Press E again to begin displaying digits.
• The F key is used to enter a name. See Personal Speed Dial Names under
Display Features.
• Use the HOLD key to clear a speed dial number.
ONE TOUCH SPEED DIALING
You may assign any speed dial number to an already existing One Touch Speed
Dial button for quick and easy dialing of frequently used numbers.
• While on-hook, press TRSF and then dial 107.
• Press a One Touch Speed Dial button.
• Dial the speed dial number (00–49 or 500–999) that you want assigned to
this button.
• Press TRSF to store your selection.
To call this telephone number, just press the One Touch Speed Dial button.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before you begin dialing.
LAST NUMBER REDIAL
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CHAIN DIALING
You may manually dial additional digits following a speed dial number or chain
as many speed dial numbers together as required:
• After the first speed number is dialed, press SPD again and dial another
speed number OR manually dial additional digits following a speed dial
number.
AUTOMATIC REDIAL/RETRY
When you are making an outside call and you receive a busy signal, the system can automatically redial the number for you. It will automatically redial at a
pre-programmed interval for up to 15 attempts.
• When you hear a busy signal, press the RETRY button.
• The system will reserve the line and automatically redial the same number
for you. You will hear the call being made through the keyset speaker. The
microphone is muted.
• When the called party answers, you can begin speaking.
NOTES:
1. If you make another call, auto-redial is canceled.
2. To cancel a retry, lift and replace the handset.
To redial the last telephone number you dialed, press the LNR key or dial 19.
PULSE TO TONE CHANGEOVER
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK before you begin dialing.
2. Redial does not apply to intercom calls.
When making an outside call on a dial pulse line, press #. All digits dialed after
the # with be sent as tones.
SAVE NUMBER WITH REDIAL
To save the number you just dialed for later use, press the SNR key before
hanging up.
To redial this saved number at any time, press the SNR key or dial 17. The
same line will be selected for you.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK before you begin dialing.
2. The saved telephone number is stored in memory until you save another.
3. Redial does not apply to intercom calls.
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PAGING AND MESSAGING
MAKING AN INTERNAL PAGE
To make an announcement through the keyset speakers:
• Lift the handset.
• Press the PAGE key or dial 55.
• Dial the desired zone number 1, 2, 3 or 4.
OR
Dial 0 to page all internal zones.
• After the attention tone, make your announcement.
NOTE: If you have a dedicated page zone key, it is not necessary to press
PAGE and dial a zone number.
MAKING AN EXTERNAL PAGE
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MEET ME PAGE
•
•
•
•
•
•
•
Lift the handset.
Press the Meet Me Page (MMPG) key or dial 54.
Dial the desired zone number.
After the attention tone, instruct the paged person to dial 56.
Press WAIT or TRSF.
Remain off-hook until the person dials 56 from any phone.
The paged person will be automatically connected with you.
CALL PARK AND PAGE
When you have an outside call for someone who is not at his/her desk, you can
park the call and page the requested party:
• While in conversation, press the PAGE button. The call is automatically
parked at your station.
• Dial the desired page zone and announce “park” and your extension number or the line number. Hang up.
To make an announcement through the external paging speakers:
To retrieve a parked call:
• Lift the handset.
• Press the PAGE key or dial 55.
• Dial the desired zone number 5, 6, 7 or 8.
OR
Dial 9 to page all external zones.
• After the attention tone, make your announcement.
• Dial 10 plus the number that was announced. If you have a PAGE PICKUP
(PAGPK) key, press it and dial the number that was announced.
• You will be connected to the parked call.
NOTE: If you have a dedicated page zone key, it is not necessary to press
PAGE and dial a zone number.
NOTES:
1. If the parked call is not retrieved within a pre-programmed period of time, it
will recall your keyset and have a slow flashing amber light. You cannot park
and page intercom calls.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK before you begin dialing.
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SETTING A MESSAGE INDICATION
To page all designated keysets and external speakers at the same time:
•
•
•
•
Lift the handset.
Press the PAGE key or dial 55.
Dial 4 or press the ALL PAGE key.
After the attention tone, make your announcement.
NOTE: The LED on the PAGE key will only light when an All Page is in progress.
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When you are calling another station and no one answers or you receive a busy
signal, you can leave a message indication:
• Press the MSG key or dial 43 and receive confirmation tone.
• Hang up. The MSG key on the called station will light. Standard telephones
receive special dial tone as a message indication.
NOTES:
1. A station can have up to five message indications.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK before you begin dialing.
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CANCELING MESSAGES
To cancel a message indication that you left at another station, dial 42 plus the
extension number of the station at which you left a message.
To cancel all message indications left at your keyset, dial 42 plus your extension. Your MSG light will go out.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before you begin dialing.
RETURNING MESSAGES
• Press the MSG key or dial 43. The first station that left a message will be
called automatically. If that station does not answer, your MSG light will
stay on.
• Repeat until all messages have been returned in the order received.
• Your MSG light will turn off when all messages have been returned.
NOTES:
1. Display keyset users can view message indications and return them in any
order. See Viewing Message Indications under Display Features.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK before you begin dialing.
3. If a message has been left at your keyset by a keyset in Auto Answer, you
must manually cancel the message after it has been returned.
PROGRAMMED MESSAGES
When you will be away from your phone for any length of time, leave a programmed station message. Display stations calling you will see this message
and be informed of your status or follow your instructions.
• Dial 48 plus any of the message codes 01–20 listed on the back of this user
guide.
• To cancel this message, dial 48 plus 00.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before you begin dialing.
You can have multiple programmed message keys and each one can have a
different message code:
• Press any programmed message key. The message is set and the key will
light red. Press the key again to turn off.
• Pressing another programmed message key will turn the previous one off
and set a new programmed message.
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CONVENIENCE FEATURES
DO NOT DISTURB
Use this feature when you want to block calls to your keyset.
• While on-hook, press the DND key or dial 401. The DND key flashes to
remind you of this mode.
• To cancel DND, press the DND key again or dial 400. The DND light turns
off. You can make calls while in the DND mode.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK before you begin dialing.
2. If you place your keyset in DND mode and you do not have a DND key,
your ANS/RLS key will flash to indicate DND status.
ONE TIME DND
If you are on a call and you do not wish to be interrupted while on that call, you
can press the DND key and place your station in Do Not Disturb. When you
hang up at the end of the call, DND will be automatically canceled and your
keyset will be able to receive new calls. This feature requires a DND key.
MUTE
You can mute the handset transmitter or the microphone during any conversation:
• Press the MUTE key. It will light red.
• To resume speaking, press the MUTE button again. The light turns off.
BACKGROUND MUSIC
When a music source is supplied, you may listen to music through the speaker
in your keyset:
• While on-hook, press the HOLD button to hear music.
• Press the HOLD button again to turn music off.
You can set the level of background music by using the VOL keys while listening to the music. This does not affect the speakerphone level.
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APPOINTMENT REMINDER/ALARM
CLOCK
This feature works like an alarm clock. Use it to remind yourself of an appointment later in the day (TODAY ONLY) or as a daily reminder every day (DAILY).
You can set up to three alarms. Each one can be either a TODAY ONLY or a
DAILY alarm.
When the alarm rings, you will hear three short rings repeated three times. Lift
the handset to answer the alarm. If you do not, the alarm will alert you two more
times at five minute intervals.
To set alarms:
• Press TRSF and then dial 112.
• Dial the alarm number 1, 2 or 3.
• Dial the time at which you want the alarm to sound. Enter the time as HHMM
(hours and minutes) using the 24 hour clock.
• Dial 0 (NOT SET), 1 (TODAY ONLY) or 2 (DAILY) to select the alarm type.
• Press TRSF to save.
• Repeat for each alarm if needed.
To cancel individual alarms:
• Press TRSF and then dial 112.
• Dial alarm number 1, 2 or 3.
• Press the HOLD key.
NOTE: Display keysets can show a reminder message. See Alarm Reminder
Messages under Display Features.
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• Dial the extension number of the door phone.
• You will be connected to the door phone and you can listen or have a
conversation.
• If an electric door lock release is installed, dial 13 to unlock the door.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before you begin dialing.
EXECUTIVE/SECRETARY HOT LINE
If programmed, an executive and a secretary can have a hot line between them.
When the executive station is in the DND mode, all of its calls will ring the
secretary station.
• Either person can press the BOSS key to make a voice call to the other
station.
• Using the hot line will override DND at the other station. This key will light
red when the other station is in use.
To transfer a call to a Boss in DND:
• Press the TRSF key followed by the BOSS key.
• Wait for the boss to answer to announce the call and hang up to complete
the transfer OR
• Hang up to complete a blind transfer after pressing the BOSS key.
GROUP LISTENING
When you are engaged on a call and you are using the handset, you may want
other people to hear the distant party’s voice over the speaker:
When you are programmed to receive calls from a door phone:
• Press the LISTEN key to turn on the speaker. The microphone is not in use,
so the distant party does not hear other parties present in your office.
• Press LISTEN again to turn the speaker off and resume private conversation.
• Repeat if necessary.
• You will receive three short rings repeated.
• Lift the handset or press ANS/RLS. You are connected to the door phone.
• If an electric door lock release is installed, dial 13 to unlock the door.
NOTE: Depending on speaker volume and the acoustics of your office, it may
be advisable to turn the group listening feature off before hanging up. This will
eliminate a momentary squeal.
CALLING THE DOOR PHONE/ROOM
MONITOR
ACCOUNT CODES
ANSWERING THE DOOR PHONE
You may call the door phone and listen to what may be happening outside or
in another room.
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When equipped with optional equipment, your PROSTAR DCS COMPACT system will allow calls to be charged to a specific account:
• During any outside C.O. call, press the account (ACCT) key.
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• Enter the account code (maximum 12 characters including 4 and #). Press
the ACCT key again. Your conversation will not be interrupted.
NOTE: If you make an error before you complete the account code, press the
ACCT key twice and redial the correct code. Only the last account code dialed will be printed.
LOCKING YOUR KEYSET
You can lock your keyset to prevent other people from making or receiving
calls with it while you are away. You can unlock it when you return.
•
•
•
•
While on-hook, press TRSF and then dial 100.
Dial your four digit station passcode.
Dial 1 to lock or 0 to unlock.
Press TRSF to store your selection.
NOTE: When your keyset is locked, the HOLD key will light.
OFF-HOOK VOICE ANNOUNCE
Keysets may receive a voice announcement while on another call. The calling
station must have an OHVA key. When you are in DND, you cannot receive
OHVA calls. The OHVA feature will work with intercom and transferred calls.
To make an off-hook voice announcement:
•
•
•
•
Dial the extension number or press the DSS key.
When you receive a busy signal, press the OHVA key.
After the attention tone, begin speaking.
Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTES:
1. When you are voice announcing to a station close to you, use the handset
to avoid an echo effect.
2. You cannot off-hook voice announce to single line telephones.
When you receive an off-hook voice announcement, if you are using the handset, you will hear the announcement in the handset receiver. If you are using the
speakerphone, you will hear the announcement over the keyset speaker. In
both cases, you can continue to speak to the original party.
• Press the flashing CALL button on your keyset. This will place the original
party on hold and allow you to talk to the announcing party.
• To return to your first party, press the key corresponding to your original
call. This will disconnect the OHVA call.
Executive off-hook voice announce allows you to engage in conversation on
your keyset and simultaneously receive and reply handsfree to an OHVA through
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your add-on module (AOM). Use caution because the conversation through
the AOM may possibly be heard by the caller on the keyset. When you receive
an executive OHVA through your AOM:
• Reply by speaking in the direction of the microphone in the AOM unit.
• Adjust the volume with the VOL keys on the AOM unit.
• Press the SPK key on the AOM to disconnect the announcing party.
NOTE: If the MUTE key on the AOM is lit, you must press the AOM’s SPK key
to answer the OHVA call.
OHVA BLOCK
Your keyset can be programmed with an OHVA Block (BLOCK) key. Pressing
this key will prevent anyone from making an OHVA to you until you press the
button again and cancel the blocking.
OHVA REJECT
Your keyset can be programmed with an OHVA Reject (REJECT) key. Pressing
this key while receiving an OHVA call will disconnect the voice announcing
party and return you to your original call.
IN GROUP/OUT OF GROUP
If your keyset is assigned to a station ring group, you can remove your keyset
from the group and then put it back in. While you are out of the group, you can
receive calls to your extension number but not calls to the group number. If you
have an IN/OUT key:
• Press the IN/OUT key. It will light red when your keyset is in the group.
• Press the IN/OUT key again to exit the group and turn the light off. Repeat
as necessary.
If you do not have an IN/OUT key:
• Dial 53 plus the group number plus 0 to exit the group or 1 to enter the
group.
• Repeat as necessary.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before you begin dialing.
The IN/OUT key can include an extender to indicate the specific group that this
key will affect. This means that if you are in multiple groups, you can decide for
which groups you will receive calls.
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CUSTOMIZING YOUR KEYSET
AME PASSWORD
This feature allows people using the AME feature to enable password protection. This will prevent unauthorized people from listening to your messages
being left. The passcode is the same as your station passcode. This feature
only applies if there is an SVMi-4 card installed in the system and your keyset
has a programmed AME key.
• With the handset on-hook, press TRSF and then dial 110.
• Dial 11 to turn on AME PSWD or 10 to turn it off.
• Press TRSF to store your selection.
ANSWER MACHINE EMULATION
If you have an Answer Machine Emulation key programmed on your keyset,
you can use it to monitor calls going to your voice mail, and optionally answer
them. The operation of this feature is similar to screening a call on a home
answering machine.
Your keyset must be set to forward on no answer to voice mail. After ringing
your station the caller will be connected to voice mail and hear your personal
greeting before leaving a message. During this time you will be monitoring the
connection between the caller and your voice mail box. You can pick up the
call at any time or ignore it.
To activate this feature press the AME key. It will light and the feature is set.
Press again to turn it off. If this key is pressed while a station is ringing (during
forward no answer), the feature will be turned on for the current call only.
While the caller is leaving a message or ringing you may:
• Press [#] to immediately put the caller in your voice mailbox and monitor it.
• Press [4] to immediately disconnect your station. The caller continues to
leave a message normally.
• Press ANS / RLS to answer the call (using the handset or speaker).
SELECT RING TONE
Each keyset user can select any one of eight ring frequencies:
• While on-hook, press TRSF and then dial 111.
• Dial 1–8 or press the UP and DOWN keys to hear each tone.
• When you hear the tone that you prefer, press TRSF to save it.
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CHANGE YOUR PASSCODE
From the factory, your station passcode is 1234. You can change your station
passcode whenever you desire.
•
•
•
•
While on-hook, press TRSF and then dial 101.
Dial your old passcode.
Dial a new passcode (must be four characters). You can use 0–9, 4 and #.
Redial the new passcode to verify. If successful, you will hear two beeps.
Four beeps indicate an incorrect code. Reenter the code again.
• Press TRSF to store the new passcode.
SET ANSWER MODE
You can receive internal calls in one of three modes (see Answering Intercom
Calls under Intercom Calls for descriptions):
• While on-hook, press TRSF and then dial 103.
• Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.
• Press TRSF to store your selection.
NOTE: When your keyset is programmed for Auto Answer and you have Forward No Answer (FNA) turned on, you must answer screened transfers by pressing ANS/RLS before your FNA timer expires or the call will forward.
AUTOMATIC HOLD
While on an outside call, pressing a line key, route key or a flashing CALL
button will automatically put your call on hold and connect you to the next call.
This feature can be turned on or off at your keyset.
• With the handset on-hook, press TRSF and then dial 110.
• Dial 21 to turn Automatic Hold on or 20 to turn it off.
• Press TRSF to store your selection.
NOTE: Intercom calls can be automatically put on hold by pressing TRSF.
HEADSET OPERATION
Keyset users can switch between headset mode and handset mode. When
using headset mode, press the ANS/RLS key to answer and release calls.
• With the handset on-hook, press TRSF and then dial 110.
• Dial 41 to use the headset or 40 to use the handset.
• Press TRSF to store your selection.
Your keyset may be equipped with a Headset mode key. If it is so equipped
pressing this key while the light is out will cause the keyset to enter headset
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mode and the light will illuminate to indicate this. Pressing the key while the
light is lit will cause the keyset to return to handset mode and the light will go
out. [RELEASE 2 ONLY]
Table of Contents
Guide-Contents
DISPLAY FEATURES
HOT KEYPAD
INTERACTIVE DISPLAY KEYS
On the DCS COMPACT, your keyset’s keypad can be made “live” or “hot” so
that it is not necessary to lift the handset or press SPK before you begin dialing. Calls can be made and features activated by simply dialing the C.O. line
number, trunk group access code, intercom number or feature access code. To
activate this feature:
The three keys below the display are substitutes for dedicated feature keys and
access codes. Pressing one of these keys has the same effect as pressing a
programmable key. These keys are called soft keys as their functions are not
fixed. They change to present you with the best options for that call condition.
The use of soft keys allows the programmable keys to be used for more DSS
and speed dial keys.
• With the handset on-hook, press TRSF and then dial 110.
• Dial 51 to turn the Hot Keypad on or 50 to turn it off.
• Press TRSF to store your selection.
KEY CONFIRMATION TONE
You can hear a short beep (confirmation tone) each time you press a button on
the dial pad. This tone can be turned on or off.
• While on-hook, press TRSF and then dial 110.
• Dial 60 to turn tones off or 61 to turn tones on.
• Press TRSF to store your selection.
REJOINING A PAGE
This feature allows you to hear the remaining portion of an ongoing internal
page after you return your keyset to idle. To enable this feature:
• With the handset on-hook, press TRSF and then dial 110.
• Dial 71 to turn this feature on or 70 to turn it off.
• Press TRSF to store your selection.
RING PREFERENCE
This feature automatically answers ringing calls when you lift the handset or
press the ANS/RLS key. This method will always answer calls in the order they
arrived at your keyset. When you turn ring preference off, you must press the
flashing button to answer a call, allowing you to answer calls in the order you
choose.
• With the handset on-hook, press TRSF and then dial 110.
• Dial 81 to turn ring preference on or 80 to turn it off.
• Press TRSF to store your selection.
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The SCROLL key is used to display options available to the user at a particular
time or during a specific procedure. Press this key once while in the idle state
to view the three main categories available.
201: STN NAME
CALL OTHER ANS
ANSWER: Guides you through the options to answer calls.
OTHER: Guides you through features other than making or answering calls.
CALL: Guides you through the options to make a call.
Select one of the main categories: CALL, OTHER or ANS (ANSWER). Press
the SCROLL key to display additional options available under each of the
three main categories. The symbol ° displayed as the last character on the
lower line of the display indicates that there are additional options. Press the
SCROLL key to display these additional options.
User instructions will be displayed in lower case letters. Options assigned to
soft keys will be in upper case letters.
DIRECTORY INFORMATION
A directory name can be assigned to each extension number. Display keyset
users can view the name of the called or calling station before answering.
Each outside line can have a directory name. Incoming calls can be easily
identified and answered with different greetings.
Outside and internal calls ringing to a station group will display [CALL FOR
xxx] where xxx is the station group number. This allows you to answer calls
directed to you differently than calls directed to your group.
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Guide-Contents
DIAL BY DIRECTORY
AUTO TIMER
Each station or speed dial number can have an associated directory name. A
station or speed dial number can be selected by scrolling alphabetically through
a directory name list. This on-line “phone book” allows the user to look up and
dial any station or speed dial number in seconds.
Display keyset users may have the timer automatically start when they answer
incoming calls or after a short delay on an outgoing call.
• Press the DIR key (DIRECTORY).
• Select the directory you wish to use: PERS (personal speed dial numbers),
SYS (system speed dial numbers) or STN (station names).
• Dial the key on the keypad that corresponds to the first letter of the name
you wish to search for.
• Use the UP and DOWN arrows to scroll through the names.
• Press the DIAL soft key to dial the number.
NOTE: A DIR key can have an extender to take you directly to one of the
above lists.
CALL PROGRESS DISPLAYS
During everyday call handling, your keyset display will provide information that
is helpful and in some cases invaluable. Displays like [CALL FROM 203],
[TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], [Camp
on to 204], [Recall from 204], [Call for 501], [message frm 204] and [FWD ALL
to 204] keep you informed of what is happening and where you are. In some
conditions you are prompted to take an action and in other cases you receive
directory information.
DISPLAY NUMBER DIALED
Display keysets begin showing digits as they are dialed. They will stay in the
display until the call duration timer comes on automatically or the TIMER button is pressed. If the call duration timer is not used, the number dialed will be
displayed until the call is released, transferred or put on hold.
CALL DURATION TIMER
The system can be set to automatically time outside calls. A few seconds after
you dial a telephone number, the timer appears in the display. It appears immediately for incoming calls. The call timer continues for the duration of the call.
Call duration times are displayed in minutes and seconds. If a call lasts longer
than 60 minutes, the timer restarts.
You can press the TIMER key to manually begin timing a call. Press it again to
stop timing. If you press it while the automatic timer is on, the call duration time
is restarted.
36
• With the handset on-hook, press TRSF and then dial 110.
• Dial 31 to turn the auto timer on or 30 to turn it off.
• Press TRSF to store your selection.
TIMER FUNCTION
Display keyset users may use this feature as a simple stopwatch.
•
•
•
•
When the keyset is idle, press the TIMER button to start timing.
Press the TIMER button again to stop timing.
Read the elapsed time in the display.
Lift the handset and replace it. The display will return to date and time.
VIEWING MESSAGE INDICATIONS
You can view all of your message indications before you return them:
• With the handset on-hook, press the MSG key with the red flashing light.
• The first station that left a message indication will be displayed.
• Press the UP and DOWN arrows to scroll through the stations that left message indications. Use the soft keys to reply, clear or advance to the next
message.
• Press the ANS/RLS key to return your keyset to the idle condition.
ALARM REMINDER MESSAGES
When you use the alarm/appointment reminder feature, you create a 16 character reminder message. When the alarm rings, your message will appear instead of [ALARM REMINDER]. To program reminder messages:
• Press TRSF and then dial 116.
• Dial the alarm number 1, 2 or 3.
• Dial the time you want the alarm to go off. Enter the time as HHMM (hours
and minutes) using the 24 hour clock.
• Dial 0 (NOT SET), 1 (TODAY) or 2 (DAILY) to select the alarm type.
• Write your message using the dial pad keys. Each press of a key selects a
character. Pressing the next key moves the cursor to the next position. For
example, if your message is “TAKE MEDICATION,” press 8 once to get the
letter “T.” Press 2 once to get “A.” Press 5 twice to get “K.” Continue selecting characters from the following table to complete your message.
• Press the TRSF key to store the alarm and reminder message.
• Repeat for each alarm if needed.
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Guide-Contents
COUNT
1
2
3
4
5
STATION NAMES
DIAL 0
Q
Z
.
)
0
DIAL 1
space
?
,
!
1
DIAL 2
A
B
C
@
2
You can assign an 11 character name to your keyset. This allows other display
keyset users to call you using the directory dial feature.
To program a station name:
DIAL 3
D
E
F
#
3
DIAL 4
G
H
I
$
4
DIAL 5
J
K
L
%
5
DIAL 6
M
N
O
^
6
DIAL 7
P
R
S
&
7
DIAL 8
T
U
V
4
8
MANAGING KEY ASSIGNMENTS
DIAL 9
W
X
Y
(
9
You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features.
DIAL 4
:
=
[
]
4
NOTE: When the character you want appears on the same dial pad key as the
previous character, press UP to move the cursor one space to the right.
To cancel an individual alarm and reminder message:
•
•
•
•
Press TRSF and then dial 112.
Dial alarm number 1, 2 or 3.
Press the HOLD key.
Press the TRSF key.
PERSONAL SPEED DIAL NAMES
Each personal speed dial number can have a name assigned to it. This name is
used to select the speed dial bin when you are dialing by directory.
• Press TRSF and then dial 106.
• Dial the speed dial bin number 00–49.
• Write your message using the procedure described in Alarm Reminder Messages.
• Press the TRSF key to store the speed dial name.
• Repeat for each speed dial bin if necessary.
NOTE: If the version is V1.x, you may assign a name ten characters long. If the
version is V2.x, you may assign a name 11 characters long.
38
• Press TRSF and then dial 104.
• Enter the name using the procedure described in Alarm Reminder Messages.
• Press TRSF to store the name.
NOTE: If the version is V1.x, you may assign a name ten characters long. If the
version is V2.x, you may assign a name 11 characters long.
• While on-hook, press TRSF and then dial 107.
• Use the VOL keys to scroll through all of your programmable keys.
OR
Press the programmable key to which you want to add the extender.
• When you reach a key listed below, dial the corresponding extender.
• Press TRSF to store and exit programming.
KEY
EXTENDER
BOSS ................. Boss and Secretary (1–4)
DP ...................... Direct Pickup (extension or station group number)
DS ...................... Any extension or station group number
FWRD ................. Call Forward (0–7)
GPIK .................. Group Pick-Up (01–20)
IG ....................... In/Out of Group (501–529)
MMPG ................ Meet Me Page (0–9, 4)
PAGE ................. Page (0–9, 4)
SPD .................... Speed Dial (00–49, 500–999)
PSMG ................ Programmed Message (01–20)
DIR ..................... PERS (1), SYS (2) or STN (3)
VT ...................... Voice Mail Group (501–529) [RELEASE 2 ONLY]
NOTE: Confirm that the cursor is placed correctly before you enter the extender.
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Table of Contents
Guide-Contents
WHAT IS CALLER ID?
SELECTING YOUR CALLER ID DISPLAY
Caller ID is the name given to the telephone company-provided feature that
delivers the telephone number and sometimes the name of the person calling
your phone. There are two types of Caller ID; the first delivers the calling party’s
telephone number only and the second (sometimes referred to as “Deluxe”
Caller ID) delivers both the calling party’s telephone number and name as listed
in the telephone directory.
You can decide if you want to see the CID name or CID number in the display.
Regardless of which one is selected, you can press the NND key to view the
other pieces of CID information. To select the type of Caller ID information you
wish to view first:
The DCS COMPACT system can handle both types of Caller ID; in fact, in the
case of number only delivery, the system can be programmed to insert a name
for a specific telephone number (up to a maximum of 250 numbers).
• With the handset on-hook, press TRSF and then dial 119.
• Dial 0 if you do not wish to view CID information, 1 to view the NUMBER first
or 2 to view the NAME first.
• Press TRSF to store your selection.
VIEWING THE NEXT CID CALL
However, even though you are paying to receive Caller ID information, there are
some circumstances that mean you will not receive this information. The three
most common reasons are listed below along with the display information that
the DCS COMPACT will provide.
In the event that you have a call waiting or a camped-on call at your keyset,
you can press the NEXT key to display the Caller ID information associated
with the call in queue at your keyset. Either the CID name or CID number will
show in the display depending on your Name/Number selection.
PRIVATE
To view Caller ID information for calls that have been camped-on to your keyset,
press the NEXT key. If your keyset does not have a NEXT key, press the CID
key and then the NEXT soft key.
The caller does not wish his/her name or number to be revealed to you. This type of call can be stopped at the telephone company by dialing an access code on your outside
lines. This will redirect these PRIVATE calls to an announcement that states that you do not wish to receive calls that have
had Caller ID blocked. The code to block these calls can usually be found in the front section of the telephone directory.
OUT OF AREA The caller is calling from an area that cannot provide Caller ID
information (for example, international calls) or he/she is calling from a type of circuit that cannot provide Caller ID information, for example, some outbound WATS lines.
PAYPHONE
The caller is calling from a coin-operated telephone. The telephone company will send this information as there are no directory listings for pay phones. The number will be delivered
as usual.
NOTE: The Caller ID features require optional software and/or hardware. Please
see your service and installation company for details.
SAVING THE CID NUMBER
At any time during an incoming call that provides CID information, you may
press the SAVE key to save the CID number. If your keyset does not have a
SAVE key, press the CID key, the SCROLL key and then the SAVE soft key.
The system must be using LCR to dial the saved number.
REDIALING A SAVED CID NUMBER
To redial a number that has been saved, press the SAVE key or dial 19.
NOTES:
1. Your telephone system must have LCR correctly programmed to redial the
saved number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK before you begin dialing.
STORING A CID NUMBER
At any time during an incoming call that provides CID information, you may
save the CID number as a speed dial number in your personal speed dial list. To
store a Caller ID number in a personal speed dial bin:
• Press the STORE key. The system displays the speed dial bin in which the
number was stored OR
• Press the CID key and then press the SCROLL key.
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• Press the STORE soft key.
• The system displays the speed dial bin in which the number was stored.
NOTE: Your telephone system must have LCR correctly programmed to redial
the saved number. If LCR is not being used on your system, you will not be
allowed to STORE CID numbers.
INQUIRE CID PARK/HOLD INFO
If you are informed that an incoming call is on hold or has been parked for you,
you may view the Caller ID information before you retrieve the call. This will
influence how you choose to handle the call.
From an idle keyset:
• Press the INQUIRE key OR
Press the CID key and then the INQUIRE soft key.
• Dial the trunk number.
• You may now answer the call by pressing ANS, OR
You may use NND to view more information about this call OR
You can return to the idle condition by pressing IGNORE.
If you are on a call:
• Press the INQUIRE key. Your existing call will go on hold OR
Press the CID key and then the INQUIRE soft key to place the first call on
hold.
• Dial the trunk number.
• You may now answer the call by pressing ANS OR
You may use NND to view more information about this call OR
You can return to the idle condition by pressing IGNORE.
Table of Contents
Guide-Contents
REVIEWING PAST CID CALLS
This feature allows you to review CID information for calls sent to your keyset.
This list can contain 10–50 calls in a first-in, first-out basis. The list includes calls
that you answered and calls that rang your keyset but that you did not answer.
When reviewing this list, you can press one button to dial the person back. The
system must be using LCR to dial the stored number. To access the CID information stored in your REVIEW list:
• Press the REVIEW key OR
Press the CID key and then press the REVIEW soft key.
• If you have entries in your review list, the oldest call will be shown first.
• You can now CLEAR this entry OR
Use NND to view more information about this call OR
Press DIAL to call this person back OR
Press SCROLL and then press STORE to save this number in a personal
speed dial bin.
NOTES:
1. Each keyset defaults with ten review bins. Please see your system administrator to determine the number of bins assigned to your keyset.
2. Your system must have LCR correctly programmed to allow you to DIAL
numbers from the review list or to STORE entries from the review list.
LCR WITH CLEAR
When you are making an outside call using LCR and dial an incorrect digit, you
can press the CLEAR soft key to reenter the telephone number. You do not
need to redial 9 to reaccess LCR.
NOTES:
1. If you are on an intercom call or you have Automatic Hold turned off, you
must finish the existing call or place it on hold before inquiring.
2. If you inquire about an outgoing call, you will receive a [call no longer
available] display.
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ADD-ON MODULE
WITH KEYSET
The add-on module (AOM) is used when you need more programmable keys
or executive off-hook voice announce (OHVA). The extra programmable keys
are used exactly as are the ones on your keyset. Make them DSS/BLF keys,
C.O. line keys, One Touch Speed Dial buttons or any combination of these
and other feature keys. A maximum of two AOMs can be added to any keyset.
Table of Contents
Guide-Contents
SVMi-4
This section describes how to setup your mailbox, and how to use the various
mailbox owner features. Please review this section carefully before you use
your mailbox.
Your voice mail box has the capability of storing private messages and offers a
number of options for sending or redirecting messages and provides several
ways to notify you of new messages or calls.
The UP and DOWN arrow keys are used to adjust the speaker level for executive off-hook voice announce. The MUTE key is used to mute the microphone
during an Executive OHVA. The SPK key has no function in this arrangement.
Use the SPK key on your keyset when instructed throughout this user guide.
This section can be used by mailbox owners from within the office or from
telephones outside the office. The basic operation is the same, but the access
method will be different. See the flow chart for more details.
WITHOUT KEYSET
Note that some features and prompts detailed here may not be available to all
mailbox owners. See your system administrator if you have questions about
feature availability.
This 32 button AOM can be used by itself (stand-alone) for basic internal communications when a handset and dial pad are not required.
Assign these keys as feature keys, DSS/BLF keys or One Touch Speed Dial
buttons.
In the Auto Answer mode, use the AOM as a room monitor or intercom box.
This allows use of the four feature keys at the bottom: VOL UP/DOWN, MUTE
and SPK.
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1 and 3 - While Listening to Messages
Play Messages
11 Previous Message
Save Messages
Discard Messages
3
Reply to Sender
Call Sender
5
Forward a Copy
Rewind 5 Secs
7
Pause, Resume
Forward 5 Secs
9
Change Speed
✱ Cancel
Play Options
00 Msg Information
Skip Messages
## Scan Messages
MAILBOX MAIN MENU
1
2
3
5
6
#
New Messages
Record and Send Message
Saved Messages
Personal Greetings
Mailbox Administration
Personal Services
1
2
3
6
7
77
8
9
99
✱
0
#
2 - While Recording Messages
Review Recording
Stop Recording, Append
Discard, Rerecord
SEND, Then Copy
Rewind 5 Secs
Change Volume
Pause, Resume
Forward 5 Secs
Change Speed
Cancel
Play Options
SEND, NO Copies
1
2
3
# - Personal Admin
Change Password
Record Name
Enter Directory Name (V1.2 only)
At this point the inside and outside callers follow the same instructions. You will
hear a message stating the number of messages left in your mailbox. You will
then hear the Mailbox Owner Main Menu with the following options:
1 Listen to New Messages - See Listening to your Message.
3 Review Saved Messages - See Listening to your Message.
1
3
4
6 - Mailbox Admin
Message Alert
1 Enable / Disable
4 Change Phone Number
Pager Notification
1 Enable / Disable
4 Change Phone Number
Deleted Messages
Undelivered Messages
ACCESSING YOUR MAILBOX
Outside Callers
• Dial the phone number that will be answered by the SVMi-4. The main greeting will answer.
• At the main greeting dial [#] plus your mailbox number (mailbox numbers
will usually match your extension number.
• Enter your personal mailbox password when prompted (the default password is 0000).
Inside Callers
• Dial the SVMi-4 Access Number or press the key assigned to ring SVMi-4
[VMMSG].
• Enter your personal mailbox password when prompted (the default password is 0000).
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• Press the [VMMSG] key or dial the SVM group number. You will be prompted
to enter a password.
• Press [4]. This will take you to the Main Auto Attendant Menu.
• Press [#] plus the mailbox number of your choice. You will be prompted to
enter your passcode.
2 Record and Send Message - See Sending Messages.
2
5 - Personal
Greetings
Edit Mailbox
Greeting
Guide-Contents
Access your Mailbox from a Station Other than your Own
(or Checking a Mailbox with a Different Station)
FLOW CHART
1
2
4
6
8
99
0
#
Table of Contents
5 Personal Greetings - See Personal Greetings.
6 Mailbox Administration - See Mailbox Administration.
# Personal Services - See Personal Services.
4 Return to Main Menu.
GETTING STARTED
Using your new mailbox is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. The first things to
should do are:
•
•
•
•
Access your mailbox - You already know how to do this.
Record a personal greeting.
Change your access code.
Record your name.
After you have completed the steps above your mailbox is set up and ready to
use.
LISTEN TO YOUR MESSAGES
If there are new messages in your mailbox your VMMSG key will be lit.
Call the SVMi-4 by pressing this key, and when prompted enter your password.
Select [1] to listen to new messages or [3] to listen to saved messages.
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Guide-Contents
1
To play / replay the message you just heard.
11
To play the previous message.
2
To save the message you just heard and listen to the next message.
3
To delete the message you just heard and listen to the next message.
4
To reply to the message. This will allow you to leave a message in mailbox of the sender (if the sender has a mailbox on this system).
5
To return the call directly to the telephone number that left the message.
1
Select the recipient.
6
To forward the message and saves a copy - See message forwarding.
2
Record the message.
7
To rewind the message 5 seconds.
3
77
To change playback volume of the recording.
Follow instructions to review, continue, re record or accept it or continue
sending it to other subscribers using the send then copy option.
8
To pause or resume during message playback.
PERSONAL GREETINGS
9
To fast forward the message 5 seconds.
To set personal mailbox greeting press [5] from the Main Menu.
99
To change playback speed of the recording.
0
To play Help options.
00
To hear the time and date, and sender's information of the message you
just heard. Sender information is not available on outside calls.
#
To Move to the next message. Does not Save or Discard current message.
##
To scan. Plays first 7 seconds of message then skips to next message. To
stop scanning press [1].
4
To Cancel and return to previous menu.
MESSAGE FORWARDING OPTIONS
If option [6] is selected from the message play menu, you will be given the
option to Forward this message to another subscriber.
The subscriber can be selected by dialing the mailbox number (nnn), using the
directory service (#) or you may also add comments and leave it as a memo to
yourself (##).
The SEND and Copy Service (option [6]) allows a user to send copies of a
message to multiple recipients easily. A different introduction message may be
left for each recipient.
SENDING MESSAGES
Press [2] from the Main Menu.
Record your message at the tone. After recording the message, you will hear
the Send Menu with the following functions:
Your personal greeting will be played every time someone reaches your mailbox. A typical text for a personal greeting message is:
"Hi, this is ........ sorry I can't take your call right now. Please leave your name and
number and I will get back to you as soon as I can."
Follow the instructions to record your greeting message. When you are done
After recording your message, you will be able to listen to the message you
recorded, save the message you recorded, and return to the previous menu,
record the message again, or exit without saving the message.
Remember that the options you can offer callers are as follows:
a)
b)
c)
d)
Dial another extension at any time.
Dial [0] to reach an operator.
Press [1] to skip the greeting and record.
Press [4] to return to the main auto attendant.
MAILBOX ADMINISTRATION
The Mailbox Administration menu is used to turn on and off your pager notification, message alert options and other sent message control features.
Message Alert
When this function is activated, the SVMi-4 will call any outside or inside telephone number after each message is left in your voice mailbox. To hear your
message at the remote location, pick up the telephone and enter your access
code.
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Guide-Contents
• From the mailbox main menu press [6] for mailbox administration.
• Press [1] for message alert.
• 2 options are available to you.
Press [1] to toggle message alert on and off.
Press [2] to set the destination phone number.
ACCESS MANAGER
Pager Notification
• From the main mailbox menu press [4], Access Manager.
• Press [1] and enter a different phone number or press the [#] key to set
your own extension.
• Follow the prompts to set how long you want this new instruction to be in
effect.
When this function is activated, the SVMi-4 will call your beeper service and
notify you after each message is left in your voice mailbox.
• From the mailbox main menu press [6] for mailbox administration.
• Press [2] for pager notification.
• Two options are available to you.
Press [1] to toggle pager notification on and off.
Press [2] to set the destination phone number (you must have SVMi-4 1.1 or
higher to use this option).
*Your pager number must be programmed by the system administrator.
Undelete
When this function is activated, the SVMi-4 will allow you to undelete any messages that you have recently deleted (up to 3 am the following morning).
• From the mailbox main menu press [6] for mailbox administration.
• Press [3] for deleted messages.
Deleted voice mail messages are temporarily stored in memory until 3 am
the following day. Select this option to recover ("undelete") previously deleted messages during this period of time.
Undelivered Retrieval
When this function is activated, the SVMi-4 will allow you to recall any messages you have sent that have not yet been picked up by the recipient.
(Follow Me)
This function must be allowed by the System Administrator. This area of user
programming allows the subscriber to set an alternate phone number where
they would like their calls transferred. It is commonly called ‘Follow Me’.
PERSONAL SERVICES
The Personal Administration menu is used to set your password and record
your name.
Setting your Password
• From the main mailbox menu press [#].
• Press [1]. The current password will be played and you will have the chance
to change it.
Recording your Name
Use this option to record your name. Your recorded name is played in several
different situations. It is important to record your name for proper operation of
the SVMi-4 system.
• From the main mailbox menu press [#].
• Press [2]. The current name will be played and you will have the chance to
change it.
Entering your Directory Name (SVMi-4 1.2 or higher)
• From the mailbox main menu press [6] for mailbox administration.
• Press [4] for undelivered messages.
This useful feature will allow you to cancel any messages that have not yet
been picked up by the recipient.
Broadcast to All Mailboxes
If you have been designated as a System Administrator, you may send a message to all mailboxes in the system.
• From the mailbox main menu press [6] for mailbox administration.
• Press [9] for broadcast messages. This option will only be available if your
mailbox has been assigned system administrator privileges.
50
Use this option to enter your Directory Name. Your Directory Name is used by
callers to find you if they do not know your extension number.
• From the main mailbox menu press [#].
• Press [3]. The current directory name will be played as a string of digits that
are equal to your name spelled out on your telephone keypad. Follow the
instructions to enter a new name. You will be prompted to enter your last
name and then your first name. This must be done in order for the directory
feature to work correctly.
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KEYSET USER FEATURES
Shortcuts
The following options are available if you have a DCS COMPACT keyset. They
require setup by the system administrator.
Calling
Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox.
Message Waiting Lights
When a new message is left in your mailbox, the voice mail message light on
your keyset will flash. Press this flashing key and follow the prompts to retrieve
messages.
Answer Machine Emulation
If you have an Answer Machine Emulation key programmed on your keyset,
you can use it to monitor calls going to your voice mail, and optionally answer
them. The operation of this feature is similar to screening a call on a home
answering machine.
Being Called
If your phone rings and you want to send the caller directly to your mailbox,
simply press [#].
Direct Messaging
# + DSS To make it easy to leave messages for others in your office without
having to dial their extension number first, keyset users may simply dial [#]
plus a mailbox (extension) number and leave a message directly. If you dial a
busy extension press [#] to connect directly with the mailbox.
Self Memo
Your keyset must be set to forward on no answer to voice mail. After ringing
your station the caller will be connected to voice mail and hear your personal
greeting before leaving a message. During this time you will be monitoring the
connection between the caller and your voice mailbox. At this time you will
only be monitoring the call, you can not talk to the outher party until you
answer. You may pick up the call at any time or ignore it.
To activate this feature press the AME key. It will light and the feature is set.
Press again to turn off. If this key is pressed while a station is ringing (during
forward no answer), the feature will be turned on for the current call only.
# + # Pressing [##] will leave a message in your own mailbox.
INTERACTIVE DISPLAYS FOR SVMi-4
Display keyset users have the added advantage of using the soft keys and
displays to play, save, delete, reply, call, fwd, rewind, pause, fast forward,
change the volume, get message information, or help.
Viewing Mailbox Contents
If you have new messages, in addition to the message waiting light you will be
able to use the keyset displays and soft keys to communicate with the SVMi-4.
While caller is leaving a message or ringing you may:
• Press [#] to immediately put the caller in your voice mailbox and monitor it.
• Press [4] to immediately disconnect your station. The caller continues to
leave a message normally.
• Pickup the handset and monitor privately.
• Press ANS/RLS to answer the call (using the handset or speaker).
AME Password
If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter
your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you.
If the password option is turned on, while a message is being left, press the
flashing AME light and enter your station password (not the SVMi-4 password).
You will then hear the message being left.
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PERSONAL SPEED DIAL NUMBERS
PERSONAL SPEED DIAL NUMBERS
CODE
NAME
TELEPHONE NUMBER
CODE
NAME
TELEPHONE NUMBER
00
_________________________
_________________________
25
_________________________
_________________________
01
_________________________
_________________________
26
_________________________
_________________________
02
_________________________
_________________________
27
_________________________
_________________________
03
_________________________
_________________________
28
_________________________
_________________________
04
_________________________
_________________________
29
_________________________
_________________________
05
_________________________
_________________________
30
_________________________
_________________________
06
_________________________
_________________________
31
_________________________
_________________________
07
_________________________
_________________________
32
_________________________
_________________________
08
_________________________
_________________________
33
_________________________
_________________________
09
_________________________
_________________________
34
_________________________
_________________________
10
_________________________
_________________________
35
_________________________
_________________________
11
_________________________
_________________________
36
_________________________
_________________________
12
_________________________
_________________________
37
_________________________
_________________________
13
_________________________
_________________________
38
_________________________
_________________________
14
_________________________
_________________________
39
_________________________
_________________________
15
_________________________
_________________________
40
_________________________
_________________________
16
_________________________
_________________________
41
_________________________
_________________________
17
_________________________
_________________________
42
_________________________
_________________________
18
_________________________
_________________________
43
_________________________
_________________________
19
_________________________
_________________________
44
_________________________
_________________________
20
_________________________
_________________________
45
_________________________
_________________________
21
_________________________
_________________________
46
_________________________
_________________________
22
_________________________
_________________________
47
_________________________
_________________________
23
_________________________
_________________________
48
_________________________
_________________________
24
_________________________
_________________________
49
_________________________
_________________________
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Guide
Table of
Contents Contents
STANDARD TELEPHONE
USER GUIDE
DCS COMPACT
DIGITAL COMMUNICATIONS SYSTEM
January 2003
HOME PAGE
TABLE OF CONTENTS
ABOUT THIS BOOK .................................................. 1
Table of Contents
Guide-Contents
DIALING FEATURES
Speed Dialing ...................................................................... 10
Last Number Redial ............................................................ 10
Save Number with Redial ................................................... 10
Pulse to Tone Changeover ................................................. 10
PAGING AND MESSAGING
THINGS YOU SHOULD KNOW ................... 2–3
OUTSIDE CALLS
Making an Outside Call ........................................................ 4
Answering an Outside Call ................................................... 4
Universal Answer .................................................................. 4
Flash/Recall ........................................................................... 4
Busy Line Queuing with Callback ........................................ 4
INTERCOM CALLS
Calling Other Stations ........................................................... 5
Answering Intercom Calls .................................................... 5
Busy Station Callback .......................................................... 5
Busy Station Camp-on ......................................................... 5
Calling Your System Operator ............................................. 5
CALL PROCESSING
Holding Calls ......................................................................... 6
Transferring Calls .............................................................. 6–7
Transfer with Camp-On ........................................................ 7
Transfer Recall ....................................................................... 7
Call Waiting ........................................................................... 7
Setting Up a Conference .................................................. 7–8
Forwarding Your Calls ...................................................... 8–9
Call Pickup ............................................................................ 9
Making an Internal Page ..................................................... 11
Making an External Page .................................................... 11
All Page ................................................................................ 11
Meet Me Page/Answer ........................................................ 11
Call Park and Page ............................................................. 11
Setting a Message Indication ............................................. 12
Returning Messages ........................................................... 12
Canceling a Message ......................................................... 12
Programmed Messages ...................................................... 12
CONVENIENCE FEATURES
Do Not Disturb .................................................................... 13
Door Phone Calls ................................................................ 13
Account Codes ............................................................. 13–14
In/Out of Group .................................................................. 14
PERSONAL SPEED DIAL LIST ............. 15–16
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ABOUT THIS BOOK
This booklet provides instructions for using an industry standard single line
telephone set with the DCS COMPACT. A variety of single line sets from many
different manufacturers are available. Check with your service and installation
company to ensure proper operation with the DCS COMPACT system.
Please take the time to study this guide and to become familiar with the
operation of your standard telephone. Keep it handy. You may need to look
up instructions for infrequently used features.
Learning to use your telephone correctly will make everyday telephone communications a breeze.
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THINGS YOU SHOULD KNOW
USER ORIENTATION
Lifting the handset on your telephone will provide DCS COMPACT dial tone.
This is also referred to as internal or intercom dial tone. To get an outside line
from the telephone company, dial an access code, usually the digit “9.” To
call another station in your system, simply dial its extension number. See
your system directory list for other access codes and extension numbers.
HOOKFLASH
Throughout this guide, you will see references to “hookflash.” A hookflash is
a momentary operation of the hookswitch required for a feature operation.
Some telephones have a FLASH key. This key may be pressed instead of the
hookswitch.
C.O. LINES
Lines from the telephone company are “C.O. lines.” Calls on these lines are
referred to as “outside calls.” These C.O. lines are accessed by dialing an
access code. For example, dial 9 to get a local outside line or dial 80–89 for
other line groups. Each line in the system is numbered beginning with 701,
and then 702, 703, etc. To get a specific line, dial its three digit line number.
If Least Cost Routing (LCR) is programmed into the system, you will only be
required to dial 9.
DISTINCTIVE RINGING
DCS COMPACT provides distinctive ring patterns to your phone:
• Outside calls have a single ring tone repeated.
• Intercom calls have a double ring tone repeated.
• Door phone calls and alarm/appointment reminders have a triple ring
tone repeated.
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are
already familiar to you.
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3
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OUTSIDE CALLS
MAKING AN OUTSIDE CALL
• Lift the handset and receive internal dial tone.
• Dial a C.O. line or line group access code.
• Receive outside dial tone and then dial the telephone number.
• Finish the call by replacing the handset.
If your system is programmed to require an authorization code before making a call:
• Dial 4 and a valid code. You will hear confirmation tone.
• Select a C.O. line.
If your system is programmed to require an account code before making a call:
• Dial 47 and a valid code. You will hear confirmation tone.
• Select a C.O. line.
For more information on authorization and account codes, see your system
administrator.
ANSWERING AN OUTSIDE CALL
• Lift the handset. You are automatically connected to the ringing call.
• Finish the call by replacing the handset.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67. This device can operate in the Day or
Night mode.
SENDING A FLASH
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INTERCOM CALLS
CALLING OTHER STATIONS
•
•
•
•
•
•
Lift the handset.
Dial the extension number or group number.
Wait for the party to answer.
If you hear several brief tone bursts instead of ringback tone, the
station you called is set for Voice Announce or Auto Answer.
Begin speaking immediately after the tone.
Finish the call by replacing the handset.
ANSWERING INTERCOM CALLS
• Lift the handset and you are automatically connected to the ringing
call.
• Finish the call by replacing the handset.
BUSY STATION CALLBACK
When you call another station and you receive a busy signal:
• Hookflash, receive transfer tone, dial 44, receive transfer tone and hang
up.
• When the busy station becomes free, your telephone will ring.
• Lift the handset to automatically call the now idle station.
NOTE: You have 30 seconds to answer or the callback will be canceled.
BUSY STATION CAMP-ON
Hookflash and then dial 18 to disconnect your outside call and receive telephone company dial tone for a new call.
When you call another station and receive a busy signal but you do not want
to wait for a callback:
• Hookflash, receive transfer tone and dial 45.
• The called station will receive off-hook ring or camp-on tone.
• You will hear ringback tone.
• Wait for the called party to answer.
The called station must release its first call or put it on hold before answering
your camp-on.
BUSY LINE QUEUING WITH CALLBACK
CALLING YOUR SYSTEM OPERATOR
While you are on an outside call, hookflash, receive transfer tone and dial 49
to send a flash to the telephone company. This may be required for some
custom calling features or CENTREX lines.
RECALL DIAL TONE
If you receive a busy signal when you select an outside line:
• While on that call, hookflash, receive transfer tone and dial 44.
• When the line becomes free, the system will call you back.
• Lift the handset, receive dial tone and dial the telephone number or the
speed dial number again.
NOTE: A callback will be canceled if it is not answered within 30 seconds.
4
• Lift the handset and dial 0 to call your system operator or group of
operators.
• If you want to call a specific operator, dial that person’s extension
number.
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CALL PROCESSING
HOLDING CALLS
• When you are connected to any call, hookflash, receive transfer tone
and dial 11. The call will now be on hold. You may now make or receive a second call.
• To take the caller off hold, lift the handset and dial 11. You are now
connected to the call. You may resume your conversation.
NOTE: A standard telephone can put only one call on hold at a time.
HOLD RECALL
If you leave a call on hold longer than the hold timer, the call will recall your
station.
• When your phone rings, lift the handset to answer the recall.
• If you do not answer this recall within a pre-programmed period of
time, it will go to the operator group.
RETRIEVING CALLS ON HOLD AT
ANOTHER STATION
When a line is on hold at any other station:
• Lift the handset and dial 12 plus the extension number of the station
that placed the call on hold—OR—dial 12 plus the line number if you
know what it is.
CONSULTATION HOLD
When you are speaking on an outside line and it is necessary to consult with
another extension:
• Hookflash and receive transfer tone. Your call is placed on transfer
hold.
• Dial an extension number.
• Consult with the internal party.
• Hookflash to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the hookflash will flip-flop between the outside
and inside parties (except if the destination station is set for Auto Answer or
Voice Announce).
TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways. You
can perform a screened transfer by informing the other extension who is calling or you can perform a blind transfer without notification.
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• While you are speaking on a call, hookflash to receive transfer dial
tone and then dial an extension number. Your call is automatically put
on transfer hold.
• Hang up when you hear ringing—OR—wait for the party to answer and
advise the party of the call and then hang up. If the transfer is refused,
you will be reconnected to the outside line when the station hangs up
or you can hookflash to return to the outside party.
NOTE: After the inside party answers, you may alternate back and forth between the parties by hookflashing.
TRANSFER WITH CAMP-ON
When you are transferring a call to another station and it is busy, you may
camp the call on to this station:
• While you are speaking on a call, hookflash to receive transfer dial
tone and then dial an extension number. Your call is automatically put
on transfer hold.
• Hang up when you hear a busy signal. The called party will be alerted
that a call is waiting.
TRANSFER RECALL
All calls that you have transferred (screened, unscreened and camped-on) will
automatically recall to your station if they are not answered in a pre-programmed period of time.
CALL WAITING
If an outside call has been camped-on to your phone or another station is
camped-on to you:
• You will receive camp-on tone indicating another call is waiting.
• Hookflash and then dial 11 to put the first call on hold.
• Hang up and the waiting call will ring.
• Lift the handset to answer.
• Complete this call by transferring it or hanging up.
• Lift the handset and then dial 11 to return to your first call.
SETTING UP A CONFERENCE
You may conference five parties (you and four other parties) in any combination of outside lines and internal stations in any order.
• While you are engaged in a conversation, hookflash, receive transfer
tone and dial 46. You will receive conference tone.
• Make another call, either intercom or outside.
• After the called party answers, hookflash and receive conference tone.
• Make another call—OR—hookflash to join all parties.
• Repeat as necessary.
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To drop a party from your conference call:
• Hookflash, receive confirmation tone and dial the extension or line
number that is to be dropped.
• Receive conference tone and dial 46 to rejoin the other parties.
NOTES: To leave the conference, hang up. Control will be passed to the first
internal station that was added. If there are no internal stations and you wish
to leave outside lines connected together in a trunk to trunk conference,
follow the instructions to drop a party and use your extension number. When
the parties on the outside lines hang up, the lines will release automatically.
FORWARDING YOUR CALLS
You may forward your calls to other stations or groups of stations. When they
are programmed, Forward All Calls will have priority over Forward Busy and
Forward No Answer conditions.
To clear all call forward conditions set at your station, lift the handset and dial
600.
NOTE: It is not necessary to clear call forwarding to change your selection;
simply enter a new forward command.
FORWARD ALL CALLS
To forward all of your calls to another station:
• Lift the handset and dial 601 plus the extension or group number.
• Receive confirmation tone and hang up.
—OR— dial another
To cancel Forward All Calls, lift the handset and dial 600—OR—
forward code, e.g., 604.
FORWARD BUSY
To forward calls to another station when you are on the phone:
• Lift the handset and dial 602 plus the extension or group number.
• Receive confirmation tone and hang up.
—OR— dial another
To cancel Forward Busy, lift the handset and dial 600—OR—
forward code, e.g., 604.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
• Lift the handset and dial 603 plus the extension or group number.
• Receive confirmation tone and hang up.
—OR— dial another
To cancel Forward No Answer, lift the handset and dial 600—OR—
forward code, e.g., 604.
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FORWARD NO ANSWER/BUSY
To forward calls to another station when you do not answer or when you are
on the phone:
• Lift the handset and dial 604.
• Receive confirmation tone and hang up.
NOTE: This option will only work if Forward No Answer and Forward Busy
destinations are already programmed.
To cancel Forward No Answer/Busy, lift the handset and dial 600—OR—dial
another forward code, e.g., 601.
FORWARD FOLLOW ME
When you want all calls to your extension forwarded to the extension where
you are now:
• Dial 605 plus your extension number.
• Receive confirmation tone and hang up.
If you want a specific extension’s calls forwarded to your phone (Remote Call
Forward):
• Dial 605 plus the desired extension number.
• Receive confirmation tone and hang up.
To cancel Forward Follow Me, lift the handset and dial 600—OR—
—OR—
other forward code, e.g., 601.
dial an-
FORWARD DND
To forward your phone when you activate DND.
• Dial 607 plus the extension number or group number.
• Receive confirmation tone and hang up.
STATION CALL PICKUP
To pick up (answer) a call ringing at another station:
• Lift the handset and dial 65 plus the extension number of the ringing
phone.
GROUP CALL PICKUP
To pick up (answer) a call ringing in any pickup group:
• Lift the handset and dial 66 plus the desired group number 01–20.
NOTE: Station and group pickup features cannot be used to answer recalls to
a station, only new ringing calls and operator recalls.
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DIALING FEATURES
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PAGING AND MESSAGING
SPEED DIALING
MAKING AN INTERNAL PAGE
You can dial a preprogrammed telephone number stored in the systemwide speed dial list of numbers 500–999 or from your personal list of numbers 00–49.
• Lift the handset and dial 16.
• Dial the desired speed dial number.
• The telephone number is automatically dialed for you.
To make an announcement through the keyset speakers:
• Lift the handset.
• Dial 55 plus zone number 1, 2, 3 or 4—OR—dial 55 plus 0 to page all
internal zones.
• After the brief attention tone, make the announcement.
LAST NUMBER REDIAL
To redial the last telephone number you have dialed:
• Lift the handset and dial 19.
NOTE: Redial does not apply to intercom calls.
SAVE NUMBER WITH REDIAL
To save the number you have just dialed for later use:
• Before hanging up, hookflash, receive confirmation tone and dial 17.
To redial this saved number at any time:
• Lift the handset and dial 17. This step will select the same line and
dial the number for you.
This telephone number is stored in memory until you save another. When
you do, the new number will be saved and the old number will be erased.
NOTE: Save Number does not apply to intercom calls.
PULSE TO TONE CHANGEOVER
When making an outside call on a dial pulse line, press #. All digits dialed
after the # will be sent as tones.
MAKING AN EXTERNAL PAGE
To make an announcement through the external paging speakers:
• Lift the handset.
• Dial 55 plus zone number 5, 6, 7 or 8—OR—dial 55 plus 9 to page all
external zones.
• After the brief attention tone, make the announcement.
ALL PAGE
To page all keysets and the external speakers at the same time:
• Lift the handset and dial 55 plus 4.
• After the brief attention tone, make the announcement.
MEET ME PAGE/ANSWER
• Make a page by dialing 54 plus any zone and instruct the paged person to dial 56.
• After completing the page, hookflash and remain off-hook until the
paged person dials 56 from any phone. The paged person will be
automatically connected with you.
CALL PARK AND PAGE
When you have an outside call for someone who is not at his/her desk, you
can park the call and page the requested party:
• While in conversation, hookflash and dial 55. The call is automatically
parked at your station.
• Dial the desired page zone and make the announcement. Be sure to
include your station number, for example, “Mr. Smith, park 201.”
RETRIEVING A PARKED CALL
To retrieve a call that has been parked for you:
• Lift the handset.
• Dial 10 plus the station number that was announced. You will be connected to the parked call.
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SETTING A MESSAGE INDICATION
When you are calling another station and no one answers or you receive a
busy signal, you can set a message indication at that station. The MESSAGE
key on keysets will flash and standard telephones will receive special dial
tone.
• Hookflash and dial 43.
• Receive confirmation tone and hang up.
If the keyset you are calling is in the Auto Answer mode, you must use the
following procedure:
• Hang up for at least two seconds.
• Lift the handset.
• Dial 41 plus the extension number.
• Receive confirmation tone and then hang up.
NOTE: A station can have up to and including five message indications. If you
receive dial tone instead of confirmation tone, there are already five messages at this station. Try again later.
Table of Contents
CONVENIENCE FEATURES
DO NOT DISTURB
Use Do Not Disturb (DND) when you want to block calls to your keyset.
• Lift the handset and then dial 401.
• To cancel DND, lift the handset and then dial 400.
You are able to make calls while in the DND mode.
ANSWERING THE DOOR PHONE
When your station is programmed to receive calls from the door phone:
• You will receive three short rings repeatedly.
• Lift the handset and you will be connected to the door phone.
• If an electric door lock release is installed, hookflash, receive confirmation tone and dial 13 to release the lock.
RETURNING MESSAGES
CALLING THE DOOR PHONE
When you lift the handset and receive special dial tone, another station has
left a message for you. To return messages:
• Lift the handset.
• Dial 43. The first station that left you a message will be called automatically. If it is not answered, your message indication will remain.
• Repeat the prior step until all messages have been returned in the
order received.
• Dial tone will return to normal when all messages have been returned.
(ROOM MONITORING)
CANCELING A MESSAGE
You can cancel a message indication that you have left at another station.
• Lift the handset.
• Dial 42 plus the extension number of that station.
To cancel all message indications left at your phone:
• Lift the handset and dial 42 plus your extension number.
• Replace the handset.
PROGRAMMED MESSAGES
When you will be away from your phone for any length of time, you may leave
a programmed station message. Display stations calling you will see this
message and be informed of your status or follow your instructions.
• Lift the handset and dial 48 plus any message code 01–20 listed on
the back of this user guide.
• Listen for confirmation tone and hang up.
• To cancel this message, lift the handset and dial 48 plus 00.
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You can call the door phone and listen to what is happening outside or in
another room.
• Lift the handset and then dial the extension number of the door box.
• You will be connected to the door phone. You can listen or have a
conversation.
• If an electric door lock release is installed, hookflash, receive confirmation tone and dial 13 to release the lock.
ACCOUNT CODES
When it is equipped with optional equipment, your DCS COMPACT system
allows calls to be charged to different accounts. You can enter an account
code in two ways. To enter an account code by interrupting the conversation:
• While on an outside call, hookflash, receive confirmation tone and dial
47.
• Dial the account code (it may be a maximum of 12 characters including 4 and #).
• Hookflash to return to the conversation.
• If you make an error, repeat the procedure with the correct code. Only
the last account code dialed will be recorded.
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To enter an account code after the outside party hangs up.
• After the outside party hangs up, hookflash, receive confirmation tone
and then dial 47.
• Dial the account code (it may be a maximum of 12 characters including 4 and #).
NOTE: If you wait for the outside party to hang up, you must complete this
procedure within ten seconds. You cannot repeat if you make a mistake.
CODE
NAME
TELEPHONE NUMBER
00
_________________________
_________________________
01
_________________________
_________________________
IN/OUT OF GROUP
02
_________________________
_________________________
If your station is assigned to a hunt group, this feature will allow you to dial 53
plus the group number, e.g., 501, plus 0 to temporarily prevent your station
from receiving any group calls. You will still be able to receive calls that are
dialed directly to your station. To reenter the group, dial 53 plus the group
number, e.g., 501, plus 1.
03
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04
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05
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06
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07
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08
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09
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10
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11
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12
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13
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14
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16
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17
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18
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19
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20
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21
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22
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23
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24
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14
PERSONAL SPEED DIAL NUMBERS
15
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PERSONAL SPEED DIAL NUMBERS
CODE
NAME
TELEPHONE NUMBER
25
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26
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27
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28
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29
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30
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42
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44
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45
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46
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47
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48
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49
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16
Table of Contents
Guide-Contents
HOME
PAGE
Table of
Contents
SYSTEM
Guide
Contents
ADMINISTRATION
AND
SPECIAL FEATURES GUIDE
DCS COMPACT
DIGITAL COMMUNICATIONS SYSTEM
System Software Release 1, 2
January 2003
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing may
warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from the
erroneous interpretation or use of information presented in this guide.
HOME PAGE
TABLE OF CONTENTS
ABOUT THIS BOOK ........................................................... 1
SPECIAL FEATURES
Automatic Night Service .................................................................... 2
Manual Night Service ......................................................................... 2
Calling The System Operator ............................................................ 2
Operator Recalls ................................................................................ 3
Executive Barge-in ............................................................................. 3
Walking Class of Service ....................................................................3
In/Out of Group ..................................................................................4
Direct Inward System Access (DISA) ............................................... 4
DISA Security ..................................................................................... 5
Forced Account Codes ..................................................................... 5
Authorization Codes .......................................................................... 6
Using the Tie Line .............................................................................. 6
CALLER ID SPECIAL FEATURES
Abandon Call List ................................................................................7
Number to Name Translation .............................................................7
Table of Contents
Guide-Contents
SYSTEM ADMINISTRATOR PROGRAMMING
Customer Level Access ..................................................................... 8
Set Date and Time Display ................................................................ 9
Reset Station Passcodes to Default ................................................ 10
Program Station Names .............................................................11–12
Program Trunk Names .....................................................................13
Program Station Group Names .......................................................14
Program System Speed Dial Numbers .................................... 15–16
Program System Speed Dial Names ...............................................17
Program Personal Speed Dial Numbers for Other Stations .....18–19
Program Personal Speed Dial Names for Other Stations .........20–21
Create Programmed Station Messages .......................................... 22
Set Alarm/Appointment Reminder with Message .......................... 23
Managing Key Assignments ..................................................... 24–25
Programming Account Codes .........................................................26
Setting Individual Forward No Answer Timers ................................27
Adding Names to the Translation Table .....................................28–29
Customer Set Relocation ...........................................................30–31
HOME PAGE
Table of Contents
Guide-Contents
ABOUT THIS BOOK
This book contains instructions for special features that every telephone user
may not need to know. The owner can decide who the system administrator
will be and who will have access to these features. Station users can be trained
on only the items that apply to them. This procedure will help control costs and
telephone abuse.
Several of the features listed in this book are specific to the system operator or
attendant position. You can have more than one operator or set your system
up to be used without an operator.
The designated system administrator can access specific programs and modify
some functions to better manage the DCS COMPACT office telephone system.
Instructions are detailed and easy to follow. When assistance is needed, contact your installation and service company.
1
HOME PAGE
SPECIAL FEATURES
NIGHT SERVICE OPERATION
(AUTOMATIC OR MANUAL)
Your system is designed to have an alternate mode of operation generally
designated as Night Service. Night Service permits incoming calls to ring differently than during normal day operation. Night Service is available on an individual tenant basis and may be set manually or automatically. While in the
Night mode, each station will be limited to its individual night class of service
dialing restrictions. You can put the system in or out of Night Service at any
time. For Automatic Night Service, each tenant has an on-time and an off-time
for each day. If no automatic timer is set, you must turn Night Service on and off
manually.
AUTOMATIC NIGHT SERVICE
Automatic Night Service is turned on or off according to the programmed on
and off times. These programmed times use the system clock as a reference,
so the system clock must be set correctly.
NOTES:
1. If the manual NIGHT key is pressed BEFORE the system automatically
enters night service then the automatic night service timer tables will be
overriden until the system is manually restored to day mode. [RELEASE 2 ONLY]
2. If the manual NIGHT key is pressed AFTER the system automatically enters
night service then the automatic night service timer tables will not be
overriden.
MANUAL NIGHT SERVICE
Press the NIGHT button on any keyset. Enter the night service passcode (see
your service company for this number) and press 1 to turn Night Service on or
0 to turn Night Service off. The NIGHT key on all keysets will light red to
indicate that Night Service has been set for that tenant.
CALLING THE SYSTEM OPERATOR
Any station that dials 0 will ring its assigned operator. Calls to the system
operator are easily identified because the CALL key will have a fast flashing red
light. Station users will never receive a busy signal when they dial 0 or the
operator group number. The calls will continue ringing in queue until answered.
2
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Guide-Contents
OPERATOR RECALLS
Transferred calls that go unanswered will recall to the station that originated the
transfer. Should the station that originated the transfer not answer the recall, the
call will be sent to the operator as a transfer recall.
A call left on hold will recall the station that put it on hold. If the hold recall is
unanswered at the station that originated the hold, the call is sent to the operator.
Both types of recalls will ring and have a slow flashing amber light on the LINE
key or CALL key.
EXECUTIVE BARGE-IN
If you want to break into another conversation, you must be allowed to bargein and the other station or trunk must not be secure.
• Dial the desired extension or trunk number and listen for the busy signal.
• Press the BARGE-IN button and begin speaking after the tone.
• Hang up when you are finished.
The system can be set for one of the three following barge-in options:
• No barge-in allowed
• Barge-in with intrusion tone
• Barge-in without intrusion tone (service observing)
When the third option is selected, the station that barges-in can monitor the
conversation and no warning tone or display will be sent to the station being
monitored. The handset transmitter and keyset microphone are disabled. The
party that originated the barge-in may join the conversation by pressing the
MUTE button on the keyset. Your service company must program these options for you.
WARNING
Barge-in without tone may violate state or federal laws concerning the
right to privacy. Samsung Telecommunications America is in no way
responsible for the possible misuse of this feature.
WALKING CLASS OF SERVICE
You can change a restricted station’s class of service to the same class as your
station, allowing you to make calls or use features that would otherwise be
restricted from that station.
• Lift the handset or press the SPK key.
• Dial 59 and then your extension number.
• Dial your station passcode and receive internal dial tone.
• Dial an access code and then the telephone number—OR—use the desired feature as usual.
• Hang up. The station will be returned to its restricted status.
NOTE: The default station passcode 1234 cannot be used.
3
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Table of Contents
Guide-Contents
IN/OUT OF GROUP
DISA SECURITY
Any station assigned to a station group can remove itself from that group and
then reenter the group at a later time. When out of the group, a station can
receive calls to its extension number but not to the group. There are 30 groups
and the access codes are 500–529.
To create a backup or relief operator position, assign the main operator and
one or more backup individuals to the operator group. All but the main operator should be out of the group. When it is necessary to use a backup operator,
put the desired backup station in the group and remove the main operator.
When incoming call traffic is heavy, you can have another station put itself in
the operator group along with the main operator to handle the extra call load.
If the station does not have an IN/OUT key:
• Lift the handset and dial 53.
• Dial the group number.
• Dial 0 to be out of the group or dial 1 to be in the group.
• Receive confirmation tone and hang up.
If the station has an IN/OUT key:
• Press the IN/OUT key. It will light red when the station is in the group.
• Press the IN/OUT key again. The light is off when the station is out of the
group.
NOTE: A station can be in more than one group.
A common practice among hackers is to repeatedly dial a known DISA access
number (usually with a computer) and try a different passcode each time. The
hacker hopes to eventually chance upon the correct passcode and thus gain
access to your system. The DCS COMPACT security feature counts the number
of sequential incorrect passcode attempts. If a certain number is reached, DISA
is disabled and the system sends an alarm to designated display stations. The
number of passcode attempts and the disable duration are both programmable. In addition, the DCS COMPACT system will print an SMDR record (a
customer-provided printer and a miscellaneous card are required) each time an
incorrect passcode is entered.
The DISA alarm will ring for a programmable time before canceling the ringing;
however, the DISA alarm display will remain until the alarm is cleared. To clear
the DISA alarm, follow the following procedure:
• Lift the handset and dial 58.
• Enter the DISA alarm passcode (see your service company).
• Replace the handset.
DIRECT INWARD SYSTEM ACCESS (DISA)
From outside of the office, selected individuals can call into the DCS COMPACT system on special DISA line(s). A security code must be entered to gain
access. Once these individuals are in the system, they can make outside calls
using the office lines or call stations within the system. Individuals who will use
DISA must have their stations assigned for DISA access and must change their
station passcodes. The default passcode 1234 cannot be used.
• Call in on the DISA line from any phone with tone dialing.
• You will hear DCS COMPACT dial tone. Dial your security code (your
extension number plus your station passcode).
• If you are allowed access, you will receive DCS dial tone.
• Dial any line access code, receive outside dial tone and then dial a
telephone number
OR
Dial any extension number to call a station in the system.
• To make another call, press , receive dial tone and dial another number.
• Press # and hang up when finished.
NOTE: Outgoing DISA calls are controlled by the dialing class of the station
identified by the security code. The DISA line must have disconnect supervision
from the central office. Insist that this service is verified by your installation/
service company.
4
WARNING
As it is impossible to prevent unauthorized access to your telephone
system by hackers, we suggest that you do not turn the DISA feature on
unless you intend to use it. If you do use this feature, it is good practice
to frequently change passcodes and periodically review your telephone
records for unauthorized use.
FORCED ACCOUNT CODES
Account codes are used to provide accountability for the incoming and outgoing calls. If you do not have SMDR running, you cannot use this information.
These account codes can be either forced or optional, but if forced, are always
verified from a system list of up to 250 entries. When optional, the account
code is only verified from the system list of 250 entries when the ACCT key is
pressed before the call is made. If the ACCT is pressed during a call the account number is not verified. They can include digits 0–9, star( ) and #.
USING FORCED ACCOUNT CODES
• Lift the handset and press the ACCT CODE key or dial 47.
• Enter the account code.
• Press the account code button again, press TRSF or hookflash (on an
SLT). If a correct code is entered, you will hear DCS COMPACT dial tone
and you can make an outside call in the usual manner. If an incorrect
code is entered, the station returns error tone.
This code will always print on SMDR reports. For information on entering and
changing forced account codes, see the system administrator programming
section of this book.
5
HOME PAGE
AUTHORIZATION CODES
Authorization codes are used to validate a station user and give permission to
make a call. These four digit authorization codes can be either forced or optional, but if used, are always verified from a system list of 100 entries. Each
authorization code has an associated class of service. When the code is entered, the class of service is changed to that of the authorization code.
USING AUTHORIZATION CODES
After going off-hook, the station user must dial
followed by a four digit
authorization code. If you enter a correct code, you will hear confirmation tone
and then receive DCS COMPACT dial tone and you can make an outside call in
the usual manner. The station then follows the dialing class for that authorization
code. If you enter an incorrect code, the station returns error tone. This code
may or may not print on SMDR reports depending on SMDR programming.
USING THE TIE LINE
OUTGOING
Your office can be connected to another system with a tie line. Use this line to
make calls to stations in the other system. If programming allows, you can
access lines in the other system to make outside calls. Tie line calls can be put
on hold, transferred and conferenced in the same manner as are other outside
calls.
• Lift the handset or press the SPK key.
• Dial the tie line access code or press the tie line key.
• When you receive dial tone from the other system, you can dial extension numbers or access outside lines. You must know the extension
numbers and the line access codes for the other system.
• Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTE: Outgoing calls are controlled by the station’s dialing class.
INCOMING
Station users in the other system can access the tie line and make intercom
calls to stations in your system. Answer tie line calls ringing at your station as
you would any other outside call. They can be put on hold, transferred and
conferenced in the same manner as are other outside calls.
IN AND OUT ON TIE LINE
Users accessing the tie line from the other system can get a line in your system
and make outgoing calls. These calls can be controlled by assigning a dialing
class to the tie line. For further information, see your service company.
6
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Guide-Contents
CALLER ID SPECIAL FEATURES
INVESTIGATE
This feature allows selected stations with a special class of service to
investigate any call in progress. If CID information is available for an incoming call, you will know to whom this station user is speaking. For
outgoing calls, you can see the number that was dialed. After investigating, you may barge-in on the conversation, disconnect the call or hang
up your phone to end the investigation.
To investigate a call in progress:
z At your keyset, press the INVESTIGATE key.
z Enter your station passcode.
NOTE: Default passcodes cannot be used.
z Enter the station number to be investigated.
z You can now press BARGE to barge-in on the conversation.
OR
You can press NND to view more information about the call.
OR
You can press DROP to disconnect the call.
NOTES:
1. If the call is an outgoing call, the NND key will not appear.
2. This feature requires optional software and/or hardware. Please ask
your installation and service company for details.
WARNING
Barge-in without tone may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America
is in no way responsible for the possible misuse of this feature.
HOME PAGE
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Guide-Contents
CALLER ID SPECIAL FEATURES
NOTE: The Caller ID features below require optional software and/or hardware.
Please ask your installation and service company for details.
ABANDON CALL LIST (50)
The system has a system-wide abandoned call list that stores CID information
for the last 50 calls that rang but were not answered and were accompanied
with valid CID information. Calls with CID information consisting of OUT OF
AREA, PAYPHONE or PRIVATE will not be stored in the list. The abandoned
calls list is accessed using the system administrator’s passcode. When reviewing this list, you are provided options to CLEAR the entry or DIAL the number.
You can use the NND key to toggle between the CID name, CID number and
the date and time the call came in. The system must be using LCR to dial
numbers from the abandoned call list.
To view the list of abandoned incoming calls for which CID information has
been received:
z Dial 64 and dial the system administrator passcode.
z Scroll through the entries using the VOL keys.
NUMBER TO NAME TRANSLATION (250)
The system provides a translation table of 250 entries for use in areas that do
not provide name and number (sometimes called “deluxe”) Caller ID. When the
CID number is received, the table is searched. When a match is found, the
system will display the corresponding name from the table. This will allow users
in areas that do not support “deluxe” Caller ID to provide names for regular
callers.
7
HOME PAGE
SYSTEM ADMINISTRATOR
PROGRAMMING
CUSTOMER LEVEL ACCESS
Before any customer programs can be accessed, you must first open system
programming using the passcode you have been assigned. This must be done
using a display keyset. Should it become necessary to change this passcode,
see your service company.
z While your handset is on-hook, press TRSF and then dial 200.
The display shows [ENABLE CUS. PROG. PASSCODE].
z Dial the four digit passcode.
The display shows [ENABLE CUS. PROG. - DISABLE].
z Dial 1 to enable.
The display shows [ENABLE CUS. PROG - ENABLE].
z Press TRSF. The keyset returns to its idle condition.
z Now press TRSF and then dial the three digit program code you want to
access. Follow the instructions for that program. You must begin programming within 30 seconds. Once you are in programming, any delay of more
than 30 seconds between key strokes will cause the system to automatically close programming.
Table of Contents
Guide-Contents
SET DATE AND TIME DISPLAY
Should it ever become necessary to correct the date and time displayed on all
of the keysets, do so as soon as you notice that they are incorrect. Automatic
Night Service will not work correctly and SMDR records will be of no value
when the date and time are not correct.
The display format is the following:
W (Day of the week): Enter 0 for Sunday and 6 for Saturday.
MM (Month): Enter 01 for January and 12 for December.
DD (Day of the month): Enter a number in the range of 01–31.
YY (Year): Enter the last two digits of the year.
HH (Hours): Use the 24 hour clock and enter a number in the range of 00–24.
MM (Minutes): Enter a number in the range of 00–59.
Failure to enter the time using the 24 hour clock will cause the date to change
at 12:00 P.M. Open customer programming and follow the instructions below.
ACTION
DISPLAY
1. Press TRSF and then dial 505
Display shows
OLD:6010184:0047
NEW:WMMDDYY:HHMM
2. Enter the new time and date using
the above format and the system will
return to step 2
OLD:6010184:0047
NEW:3020994:1445
3. Verify the time and date and reenter
them if necessary
OLD:3020994:1445
NEW:WMMDDYY:HHMM
4. Press TRSF to store and exit
programming OR press SPK to store
and advance to the next program
If you have entered invalid data, you will receive an [ INVALID ENTRY ] message for three seconds. Reenter the correct date and time. If the information
you entered is incorrect, repeat the procedure.
8
9
HOME PAGE
RESET STATION PASSCODES TO
DEFAULT
Individual keyset users can set or change their own individual passcodes. These
passcodes are used to lock and unlock keysets, override toll restriction and
access the DISA feature. At times, it may be necessary for the system administrator to reset a station’s passcode to default “1234.” This program cannot be
used to display passcodes, only to reset them.
PROGRAM KEYS
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Guide-Contents
PROGRAM STATION NAMES
This program is used to assign a character name or identification for each
extension. To verify the system software version, press TRSF 727. If the version
is V1.x, you may assign a name ten characters long. If the version is V2.x, you
may assign a name 11 characters long.
PROGRAM KEYS
UP & DOWN - Used to scroll and move cursor.
KEYPAD - Used to enter characters.
HOLD - Press to clear entry.
UP & DOWN - Select the extension number.
HOLD - Press to reset the passcode.
Open customer programming and follow the instructions below.
Open customer programming and follow the instructions below.
ACTION
DISPLAY
ACTION
DISPLAY
1. Press TRSF and then dial 104
Display shows
[201] STN NAME
1. Press TRSF and then dial 101
Display shows
[201] PASSCODE
PASSCODE:
[205] STN NAME
2. Dial the station number OR use the
UP and DOWN keys to scroll through
the keyset numbers and press the
right soft key to move the cursor right
[205] PASSCODE
PASSCODE:
2. Dial station number (e.g., 205)
OR press UP or DOWN to select the
station and press the right soft key to
move the cursor
[205] STN NAME
SAM SMITH
3. Press HOLD to reset passcode
[205] PASSCODE
PASSCODE:1234
3. Enter the station name using the
procedure described on the next page
and press the right soft key to return to
step 2
4. Press the right soft key to return to
step 2 OR press TRSF to store and exit
programming OR press SPK to
store and advance to the next program
DEFAULT DATA: ALL STATION PASSCODES = 1234
4. Press TRSF to store and exit
programming OR press SPK to store
and advance to the next program
NOTE: Directory information is always ten characters long for version V1.x.
software and eleven characters long for V2.x software.
DEFAULT DATA: NONE
Names are written using the keypad. Each press of a key will select a character.
Pressing the dial pad key moves the cursor to the next position. For example,
if the directory name is “SAM SMITH,” press the number “7” three times to get
the letter “S.” Press the number “2” once to get the letter “A.” Continue selecting characters from the table below to complete your message. Press the “A”
key to change the letter from upper case to lower case.
10
11
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Guide-Contents
NOTE: When the character you want appears on the same dial pad key as
does the previous character, press the UP key to move the cursor to the right.
PROGRAM TRUNK NAMES
DCS KEYSETS
This program is used to assign a character name or identification for each C.O.
line. To verify the system software version, press TRSF 727. If the version is
V1.x, you may assign a name ten characters long. If the version is V2.x, you
may assign a name 11 characters long.
COUNT
DIAL 0
DIAL 1
DIAL 2
DIAL 3
DIAL 4
DIAL 5
DIAL 6
DIAL 7
DIAL 8
DIAL 9
DIAL
1
Q
space
A
D
G
J
M
P
T
W
:
2
Z
?
B
E
H
K
N
R
U
X
=
3
.
,
C
F
I
L
O
S
V
Y
[
4
)
!
@
#
$
%
^
&
(
]
5
0
1
2
3
4
5
6
7
8
9
PROGRAM KEYS
UP & DOWN - Used to scroll and move cursor.
KEYPAD - Used to enter characters.
HOLD - Press to clear entry.
Open customer programming and follow the instructions below.
ACTION
DISPLAY
The # key can be used for the following special characters: #, space, &, !, :, ?,
., %, $, -, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, “ and ~.
1. Press TRSF and then dial 404
Display shows
[701] TRUNK NAME
iDCS KEYSETS
2. Dial trunk (e.g., 704) OR press UP or
DOWN to select trunk and press the right
soft key to move the cursor
[704] TRUNK NAME
3. Enter the trunk name using the procedure
in Program Station Names and press the
right soft key to return to step 2
[704] TRUNK NAME
SAMSUNG
COUNT
DIAL 0
DIAL 1
DIAL 2
DIAL 3
DIAL 4
DIAL 5
DIAL 6
DIAL 7
DIAL 8
DIAL 9
DIAL
1
<
space
A
D
G
J
M
P
T
W
:
2
>
?
B
E
H
K
N
Q
U
X
=
3
.
,
C
F
I
L
O
R
V
Y
[
4
)
!
@
#
$
%
^
S
Z
]
5
0
1
2
3
4
5
6
7
8
9
4. Press TRSF to store and exit programming
OR press SPK to store and advance to
the next program
NOTE: Directory information is always ten characters long for version V1.x.
software and eleven characters long for V2.x software.
1. When the character you want appears on the same dial pad key as the
previous character, press UP to move the cursor one space to the right.
2. Other symbols are available for DIAL #.
12
13
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PROGRAM STATION GROUP NAMES
This program is used to assign a character name or identification for each
station group (501–529). To verify the system software version, press TRSF
727. If the version is V1.x, you may assign a name ten characters long. If the
version is V2.x, you may assign a name 11 characters long.
Guide-Contents
PROGRAM SYSTEM SPEED DIAL
NUMBERS
The system list starts with 200 numbers and can be increased in blocks of ten.
The maximum amount is 500 numbers if no more than 1000 station speed dial
numbers are assigned. See your service company to increase or decrease the
system list.
PROGRAM KEYS
UP & DOWN - Used to scroll and move cursor.
KEYPAD - Used to enter characters.
HOLD - Press to clear entry.
Open customer programming and follow the instructions below.
ACTION
DISPLAY
1. Press TRSF and then dial 602
Display shows the first group
[501] SGR NAME
2. Dial the group number (e.g., 505) OR
press the UP or DOWN key to make a
selection and press the left or right
soft key to move the cursor
[505] SGR NAME
3. Enter the name using the method
in Program Station Names
[505] SGR NAME
SAMSUNG
The speed dial codes are 500–999. Each speed dial number consists of a line
access code and the telephone number to be dialed. The access code can be
any line group, individual line, station group or individual extension. The speed
dial number can be up to 18 characters long including , #, FLASH and
PAUSE.
NOTE: If Least Cost Routing (LCR) is being used, the LCR access code must
be entered.
When you are entering a speed dial number, there are some special keys that
you will need to use. These are the bottom row of programmable keys on your
LCD 24B keyset and are known as keys A, B, C, D, E and F.
PROGRAM KEYS
4. Press the left or right soft key to return to
step 2 OR press TRSF to store and exit
programming OR press SPK to store and
advance to the next program
NOTE: Directory information is always ten characters long for version V1.x.
software and eleven characters long for V2.x software.
UP & DOWN - Select the speed dial bin.
KEYPAD - Used to enter number.
HOLD - Press to clear entry.
SPK/RLS - Save data and advance to next program.
A - Does not have a function.
B - Inserts a FLASH.
C - Inserts a PAUSE.
D - Changes the dialing type from pulse to tone.
E - Hides and displays digits.
F - Changes display to speed dial name entry.
DCS KEYSETS
24 BUTTON KEYSET
12 BUTTON KEYSET
PROGRAMMABLE KEYS LAYOUT
PROGRAMMABLE KEYS LAYOUT
A
14
B
C
D
E
F
A
B
C
D
E
F
15
HOME PAGE
iDCS KEYSETS
28D KEYSET, 18D KEYSET
8D KEYSET PROGRAMMABLE
PROGRAMMABLE KEYS LAYOUT
KEYS LAYOUT
A
B
C
D
E
F
Transfer Speaker
VOLUME
A
C
E
B
D
F
Transfer
Speaker
Table of Contents
Guide-Contents
PROGRAM SYSTEM SPEED DIAL
NAMES
This program is used to assign a character name or identification for each
system speed dial location. This name enables you to locate the speed dial
number when you are using the directory dial feature. To verify the system
software version, press TRSF 727. If the version is V1.x, you may assign a name
ten characters long. If the version is V2.x, you may assign a name 11 characters
long.
PROGRAM KEYS
Open customer programming and follow the instructions below.
ACTION
DISPLAY
1. Press TRSF and then dial 705
Display shows the first number
SYS SPEED DIAL
500:
UP & DOWN - Used to scroll through speed dial bins.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
SPK - Used to store data and advance to next program.
HOLD - Used to clear previous entry.
2. Dial the speed bin desired (e.g., 505) OR
press UP or DOWN to choose and
press the right soft key to move the cursor
SYS SPEED DIAL
505:
ACTION
DISPLAY
3. Enter the access code (e.g., 9) (the system
will automatically insert a dash) followed by
the phone number (up to 18 digits long)
and press the right soft key to return to
step 2
SYS SPEED DIAL
505:9–1212234567
1. Press TRSF and then 706
Display shows the first name
SYS SPEED NAME
500:
2. Dial the system speed number (e.g., 505)
OR press UP or DOWN to select the entry
number and press the right soft key to
move the cursor
SYS SPEED NAME
505:
4. Press the F key to toggle to Program
System Speed Dial Names, step 3 to
enter the name
SYS SPEED NAME
505:
3. Enter the name as shown in Program
Station Names and press the right soft
key to return to step 2 OR press the
F key to toggle to the speed dial number
to return to Program System Speed Dial
Numbers, step 4
SYS SPEED NAME
505:SAMSUNG
5. Press TRSF to store and exit
programming OR press SPK to store
and advance to the next program
DEFAULT DATA: NO SPEED NUMBERS ASSIGNED
4. Press the right soft key to return to step 2
above OR press TRSF to store and exit
programming OR press SPK to store and
advance to the next program
NOTE: Directory information is always ten characters long for version V1.x.
software and eleven characters long for V2.x software.
16
17
Table of Contents
HOME PAGE
PROGRAM PERSONAL SPEED DIAL
NUMBERS FOR OTHER STATIONS
iDCS KEYSETS
28D KEYSET, 18D KEYSET
8D KEYSET PROGRAMMABLE
PROGRAMMABLE KEYS LAYOUT
KEYS LAYOUT
Individual station users can program their own numbers, but in cases where this
is not practical, or for single line telephone users, this program allows a system
administrator to view or change any station’s speed dial numbers. The station
speed dial codes are 00–49. Each station begins with ten numbers (00–09) and
can be assigned more in blocks of ten (up to a maximum of fifty numbers).
Each speed dial number consists of a line access code and the telephone
number to be dialed. The access code can be any line group, individual line,
station group or individual extension. The speed dial number can be up to 18
characters long including , #, FLASH and PAUSE.
Guide-Contents
A
B
C
D
E
F
Transfer Speaker
VOLUME
A
C
E
B
D
F
Transfer
Speaker
Open customer programming and follow the instructions below.
ACTION
DISPLAY
1. Press TRSF and then dial 105
Display shows
[201] SPEED DIAL
00 :
2. Dial the station number (e.g., 205) OR
press UP or DOWN to select the station
and press the right soft key to move the
cursor OR press the left soft key to go
to step 4
[205] SPEED DIAL
00 :
UP & DOWN - Scrolls through extension numbers and speed dial bins.
KEYPAD - Used to enter number.
HOLD - Press to clear entry.
A - Does not have a function.
B - Inserts a FLASH.
C - Inserts a PAUSE.
D - Changes the dialing type from pulse to tone.
E - Hides and displays digits.
F - Changes display to speed dial name entry.
3. If the selected station has no speed dial
bins, this display will be shown and a new
station may be selected
[205] SPEED DIAL
SPDBLK NOT EXIST
4. Dial the location number (e.g., 05) OR
press UP or DOWN to select the location
and press the right soft key to move the
cursor OR press the left soft key to return
to step 2
[205] SPEED DIAL
05: _
DCS KEYSETS
5. Enter the trunk access code (e.g., 9)
followed by the number to be dialed
(e.g., 4264100) OR press the right
soft key to return to step 2 OR press the
left soft key to return to step 3 OR press
HOLD to clear an entry (if an error is made,
use the DOWN key to step back)
[205] SPEED DIAL
05 : 9-4264100_
NOTE: If Least Cost Routing (LCR) is used, the LCR access code must be
entered.
When you are entering a speed dial number, there are some special keys that
you will need to use. These are the bottom row of programmable keys on your
LCD 24B keyset and are known as keys A, B, C, D, E and F.
PROGRAM KEYS
24 BUTTON KEYSET
12 BUTTON KEYSET
PROGRAMMABLE KEYS LAYOUT
PROGRAMMABLE KEYS LAYOUT
A
B
C
D
E
F
A
B
C
D
E
F
6. Press the F key to access Program Station
Speed Dial Names OR press TRSF to save
and exit programming OR press SPK to save
and advance to the next program
DEFAULT DATA: NO SPEED DIAL NUMBERS PROGRAMMED
18
19
HOME PAGE
PROGRAM PERSONAL SPEED DIAL
NAMES FOR OTHER STATIONS
Each individual station user can program his/her own names but in cases where
it is impractical or for single line telephone users, this program allows a system
administrator to view or change any station’s speed dial names. The station
speed dial codes are 00–49. Each station begins with ten numbers (00–09) and
can be assigned more in blocks of ten up to a maximum of fifty numbers.
Table of Contents
5. Enter the name using the procedure in
Program Station Names and press the
right soft key to return to step 2 OR
press the left soft key to return to step 3
Guide-Contents
[205] SPEED NAME
01:SAM SMITH
6. Press the F key to access Program
Personal Speed Dial Numbers for
Other Stations OR press TRSF to
store and exit programming OR press
SPK to store and advance to the
next program
PROGRAM KEYS
UP & DOWN - Used to scroll through extension numbers and speed dial bins.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
SPK - Used to store data and advance to next program.
HOLD - Used to clear previous entry.
ANS/RLS - Used to select ALL.
ACTION
DISPLAY
1. Press TRSF and then dial 106
Display shows
[201] SPEED NAME
00:
2. Dial the station number (e.g., 205) OR
press UP or DOWN to select the station
and press the right soft key to move the
cursor
[205] SPEED NAME
00:
3. If the selected station has no speed dial
bins, this display will be shown and a new
station may be selected
[205] SPEED DIAL
SPDBLK NOT EXIST
4. Dial the speed dial location (e.g., 05) OR
use UP or DOWN to scroll through the
location numbers and use the right soft
key to move the cursor OR press the left
soft key to return to step 2 above
[205] SPEED NAME
01:_
20
NOTE: Directory information is always ten characters long for version V1.x.
software and eleven characters long for V2.x software.
21
HOME PAGE
Table of Contents
Guide-Contents
CREATE PROGRAMMED
STATION MESSAGES
SET ALARM/APPOINTMENT REMINDER
WITH MESSAGE
Messages 1–10 are programmed from the factory and cannot be changed.
However, you can create ten additional sixteen character messages (11–20)
that fit your company’s needs. After programming these messages, inform other
employees so the employees can add the new messages to the list on the
back of their user guides.
Keyset users can set their own alarms but standard telephone users cannot.
The system administrator can set alarm/appointment reminders for other stations in the system.
PROGRAM KEYS
UP & DOWN - Select the message number.
KEYPAD - Used to enter characters.
HOLD - Press to clear entry.
Open customer programming and follow the instructions below.
Open customer programming and follow the instructions below.
ACTION
DISPLAY
1. Press TRSF and then dial 715
Display shows the first message
VAC.MESSAGE (01)
IN A MEETING
2. Dial in the message number (e.g., 11)
OR press UP or DOWN to scroll through
the messages and press the right soft
key to move the cursor
VAC.MESSAGE (11)
_
3. Enter in the message using the
procedure in Program Station Names
and press the right soft key to return
to step 2 above
VAC.MESSAGE (11)
IN THE SHOWROOM
4. Press TRSF to store and exit programming
OR press SPK to store and advance to
the next program
PROGRAM KEYS
UP & DOWN - Scroll through extensions.
HOLD - Press to clear data.
KEYPAD - Used to enter data.
ACTION
DISPLAY
1. Press TRSF and then dial 116
Display shows
[201]ALM REM(1)
HHMM: NOTSET
2. Dial the station number (e.g., 205) OR
press UP or DOWN to select the station
and press the right soft key to move the
cursor OR press ANS/RLS to select all
stations
[205]ALM REM(1)
HHMM: NOTSET
OR
[ALL]ALM REM(1)
HHMM: NOTSET
3. Dial 1–3 to select the alarm (e.g., 2) OR
press UP or DOWN to select the alarm
and press the right soft key to move the
cursor OR press the left soft key to
return to step 2
[201]ALM REM(1)
HHMM: NOTSET
4. Enter the alarm time in 24 hour clock
format (e.g., 1300) and the display will
automatically advance to step 5
[205]ALM REM (2)
HHMM:1300NOTSET
5. Enter the alarm type from the list above
OR press UP or DOWN to select the
alarm type and press the right soft key
to move the cursor
[205]ALM REM (2)
HHMM:1300DAILY
6. Enter the messages using the procedure
in Program Station Names and press the
right soft key to return to step 2
[205]ALM REM (2)
TAKE MEDICATION
7. Press TRSF to store and exit programming OR press SPK to store
and advance to the next program
22
23
HOME PAGE
MANAGING KEY ASSIGNMENTS
You can view station key assignments and add extenders to some of the programmable keys for easy one touch operation of frequently used features.
An extender is a number that makes an otherwise general key very specific.
Adding the digit “4” to a PAGE key defines this key for paging zone four.
Adding “225” to a directed pickup key will define this key as pickup for extension 225 only. The key must already be assigned by the installing technician.
Table of Contents
3. Enter the key number (e.g., 18) OR use
UP and DOWN to scroll through the keys
and use the right soft key to move the
cursor OR press the key to be programmed
Guide-Contents
[205] KEY EXTEND
18:DS
4. Dial the extender according to the list
above and the system will display your
selection
If there are no more entries, press
the left soft key to return to step 2
Use this program to assign extenders to the following keys:
KEY
EXTENDER
BOSS ................. Boss and Secretary (1–4)
DP ...................... Direct Pickup (extension or station group number)
DS ...................... Any extension or station group number
FWRD ................. Call Forward (0–7)
GPIK .................. Group Pick-Up (01–20)
IG ....................... In/Out of Group (501–529)
MMPG ................ Meet Me Page (0–9, )
PAGE ................. Page (0–9, )
SPD .................... Speed Dial (00–49, 500–999)
PSMG ................ Programmed Message (01–20)
DIR ..................... PERS (1), SYS (2) or STN (3)
VT ...................... Voice Mail Group (501–529) [RELEASE 2 ONLY]
5. Press TRSF to store and exit programming
OR press SPK to store and advance to the
next program
[205] KEY EXTEND
18:DS207
PROGRAM KEYS
UP & DOWN - Select the extension number.
KEYPAD - Used to enter extender codes.
HOLD - Used to clear the displayed data.
Open customer programming and follow the instructions below.
ACTION
DISPLAY
1. Press TRSF and then dial 107
Display shows the first station
[201] KEY EXTEND
01:CALL1
2. Dial the station number (e.g., 205) OR use
UP or DOWN to scroll through the station
numbers and press the right soft key to
move the cursor
[205] KEY EXTEND
01:CALL1
24
25
HOME PAGE
PROGRAMMING ACCOUNT CODES
This program is used to add or change account code entries.
Table of Contents
Guide-Contents
SETTING INDIVIDUAL FORWARD
NO ANSWER TIMERS
PROGRAM KEYS
KEYPAD - Used to enter the account code (allowable digits 0–9).
UP & DOWN - Used to select entry number.
FLASH & TRSF - Used to view and change only the used entries.
SPK/RLS - Used to clear data.
Open customer programming and follow the instructions below.
Each station can have an individual Forward No Answer timer to accommodate
station users with different individual work habits. When adjusting this timer,
take care that the value is not greater than the transfer recall timer. The range is
000–250 seconds.
Open customer programming and follow the instructions below.
ACTION
DISPLAY
PROGRAM KEYS
1. Press TRSF and then dial 708
Display shows
ACCOUNT CODE
(001)
2. Dial the account code entry (e.g., 005)
OR press UP or DOWN to select the
entry number and press the right soft
key to move the cursor
KEYPAD - Used to set timer values.
UP & DOWN - Used to select extension number.
SPK/RLS - Save data and advance to next program.
ACCOUNT CODE
(005)
3. Enter the account code via the dial pad,
e.g., 1234 (maximum of 12 digits) and
press the right soft key to move the
cursor back to step 2
ACCOUNT CODE
(005)12345678901
4. Press TRSF to store and exit programming OR press SPK to store and
advance to the next program
ACTION
DISPLAY
1. Press TRSF and then dial 502
Display shows
[201] FWD NO ANS
010 SEC _
2. Dial the station number (e.g., 205) OR
press UP or DOWN key to select the
station and press the right soft key OR
press ANS/RLS to select all stations
and press the right soft key
[205] NO ANS FWD
010 SEC _
OR
[ALL] NO ANS FWD
SEC _
3. Enter the new value via the dial pad,
e.g., 020 (must be three digits) and the
system will return to step 2
[205] NO ANS FWD
010 SEC 020
4. Press TRSF to store and exit programming OR press SPK to store and
advance to the next program
26
27
HOME PAGE
ADDING NAMES TO THE
TRANSLATION TABLE
This program allows the system administrator or technician to associate a CID
number received from the Central Office with a name programmed in this translation table. If there is no match between a received number and a name in this
table, [no CID name] will be displayed.
The translation table consists of 250 entries with each entry comprised of a ten
digit telephone number and a 16 digit name.
Names are written using the keypad. Each press of a key will select a character.
Pressing the next key will move the cursor to the next position. For example, if
the directory name is “SAM SMITH,” press the number “7” three times to get the
letter “S.” Now press the number “2” once to get the letter “A.” Continue selecting characters from the table below to complete your message. NOTE: When
the character you want appears on the same dial pad key as the previous character, press the VOL UP key to move the cursor to the right.
DCS KEYSETS
COUNT
DIAL 0
DIAL 1
DIAL 2
DIAL 3
DIAL 4
DIAL 5
DIAL 6
DIAL 7
DIAL 8
DIAL 9
DIAL
1
Q
space
A
D
G
J
M
P
T
W
:
2
Z
?
B
E
H
K
N
R
U
X
=
3
.
,
C
F
I
L
O
S
V
Y
[
4
)
!
@
#
$
%
^
&
(
]
5
0
1
2
3
4
5
6
7
8
9
The # key can be used for the following special characters: #, space, &, !, :, ?,
., %, $, -, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, “ and ~.
iDCS KEYSETS
COUNT
DIAL 0
DIAL 1
DIAL 2
DIAL 3
DIAL 4
28
1
<
space
A
D
G
2
>
?
B
E
H
3
.
,
C
F
I
4
)
!
@
#
$
5
0
1
2
3
4
DIAL 5
DIAL 6
DIAL 7
DIAL 8
DIAL 9
DIAL
J
M
P
T
W
:
Table of Contents
K
N
Q
U
X
=
L
O
R
V
Y
[
Guide-Contents
%
^
S
Z
]
5
6
7
8
9
1. When the character you want appears on the same dial pad key as the
previous character, press UP to move the cursor one space to the right.
2. Other symbols are available for DIAL #.
Open customer programming and follow the instructions below.
PROGRAM KEYS
UP & DOWN
KEYPAD
SOFT KEYS
SPK
HOLD
Used to scroll through options
Used to enter selections
Move cursor left and right
Used to store data and advance to next MMC
Used to clear previous entry
ACTION
DISPLAY
1. Press TRSF and then dial 728
Display shows first entry
CID XLATION:(001)
DIGIT:
2. Dial entry number (e.g., 005) OR
Use UP and DOWN to scroll through
entries and press right soft key to
select entry
CID XLATION:(005)
DIGIT:_
3. Enter telephone number and press
right soft key to advance to name entry
OR
Enter telephone number and press
left soft key to return to step 2 above
CID XLATION:(005)
DIGIT:3054264100
4. Enter associated name as described
CID XLATION:(005)
above and press right or left soft key to
SAMSUNG TELECOM
return to step 2 above OR
Press SPK to save and advance to next MMC
OR
Press TRSF to save and exit programming
DEFAULT DATA: NONE
29
30
YES
NO
NO
NO
NO
NO
NO
NO
NO
NO
iDCS 28D
NO
NO
YES
NO
NO
NO
NO
NO
NO
NO
NO
iDCS 18D
NO
NO
NO
YES
NO
NO
NO
NO
NO
NO
NO
iDCS 8D
NO
NO
NO
NO
YES
NO
NO
NO
NO
NO
NO
DCS & iDCS
64 AOM
NO
NO
NO
NO
NO
YES
NO
NO
NO
NO
NO
32 AOM
NO
NO
NO
NO
NO
NO
YES
YES
NO
NO
NO
LCD 24
NO
NO
NO
NO
NO
NO
YES
YES
NO
NO
NO
BSC 24
NO
NO
NO
NO
NO
NO
NO
NO
YES
YES
NO
LCD 12
NO
NO
NO
NO
NO
NO
NO
YES
YES
NO
BSC 12
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
NO
iDCS 8D
DCS & iDCS
64 AOM
32 AOM
LCD 24
BSC 24
NO
NO
SET RELOCATION
EXT _
EXT
NO
4. Display will return to STEP 1
Go to STEP 2
OR press TRSF to store and exit
programming.
YES
SET RELOCATION
EXT 202 EXT 210
NO
3. Enter second station number (e.g., 210)
Press RIGHT soft key to enter data
7 BTN
SET RELOCATION
EXT 202 EXT _
NO
2. Enter first station number (e.g., 202)
Press RIGHT soft key to move cursor
NO
SET RELOCATION
EXT _
EXT
NO
1. Press TRSF 315
Display shows
LCD 12
DISPLAY
BSC 12
ACTION
7 BTN
UP & DOWN - Used to scroll through options.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
SPK - Used to store data and advance to next program.
HOLD - Used to clear previous entry.
ANS/RLS - Used to select ALL.
S/L
PROGRAM KEYS
CUSTOMER SET RELOCATION ALLOW TABLE
NOTE: In order to use this program it must first be activated by a technician.
Please see your installing company to have this done if you wish to use this
program.
iDCS 18D
This program is used to swap information associated with two stations. All
assignments such as trunk ring, station group, station COS, station speed dial
etc. will follow this program. Like sets can only be exchanged with like sets.
For example DCS 12 button sets can only be exchanged with other DCS 12
button sets or iDCS 28D button sets can only be exchanged with other iDCS
28D button sets. If incompatible set types are selected the system will show an
ERROR: NO MATCH message. The following table shows which phones can be
switched with each other.
YES
[RELEASE 2 ONLY]
Guide-Contents
S/L
iDCS 28D
CUSTOMER SET RELOCATION
NO
Table of Contents
HOME PAGE
31
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