Extron electronics | HDMI DA Series | User guide | Extron electronics HDMI DA Series User guide

User Guide
HDMI®
HDMI DA4 and HDMI DA6
Distribution Amplifiers
68-1844-02 Rev. A
07 13
Safety Instructions
Safety Instructions • English
WARNING:
D
This symbol,
, when used on the product, is
intended to alert the user of the presence of uninsulated dangerous
voltage within the product’s enclosure that may present a risk of
electric shock.
ATTENTION:This symbol, I, when used on the product, is
intended to alert the user of important operating and maintenance
(servicing) instructions in the literature provided with the equipment.
For information on safety guidelines, regulatory compliances, EMI/EMF
compatibility, accessibility, and related topics, see the Extron Safety and
Regulatory Compliance Guide, part number 68-290-01, on the Extron
website, www.extron.com.
Instructions de sécurité • Français
Chinese Simplified(简体中文)
警告:D产品上的这个标志意在警告用户该产品机壳内有暴露的危险
电压,有触电危险。
注 意 :I 产 品 上 的 这 个 标 志 意 在 提 示 用 户 设 备 随 附 的 用 户 手 册 中 有
重要的操作和维护(维修)说明。
关于我们产品的安全指南、遵循的规范、EMI/EMF 的兼容性、无障碍
使用的特性等相关内容,敬请访问 Extron 网站 www.extron.cn,参见 Extron
安全规范指南,产品编号 68-290-01。
Chinese Traditional(繁體中文)
警告: D若產品上使用此符號,是為了提醒使用者,產品機殼內存在著
可能會導致觸電之風險的未絕緣危險電壓。
AVERTISSEMENT:Ce pictogramme, D, lorsqu’il est utilisé sur
le produit, signale à l’utilisateur la présence à l’intérieur du boîtier
du produit d’une tension électrique dangereuse susceptible de
provoquer un choc électrique.
ATTENTION:Ce pictogramme, I, lorsqu’il est utilisé sur le produit,
signale à l’utilisateur des instructions d’utilisation ou de maintenance
importantes qui se trouvent dans la documentation fournie avec le
matériel.
Pour en savoir plus sur les règles de sécurité, la conformité à la
réglementation, la compatibilité EMI/EMF, l’accessibilité, et autres sujets
connexes, lisez les informations de sécurité et de conformité Extron,
réf. 68-290-01, sur le site Extron, www.extron.fr.
Sicherheitsanweisungen • Deutsch
WARNUNG: Dieses Symbol D auf dem Produkt soll den Benutzer
darauf aufmerksam machen, dass im Inneren des Gehäuses dieses
Produktes gefährliche Spannungen herrschen, die nicht isoliert sind
und die einen elektrischen Schlag verursachen können.
Vorsicht: Dieses Symbol I auf dem Produkt soll dem Benutzer
in der im Lieferumfang enthaltenen Dokumentation besonders
wichtige Hinweise zur Bedienung und Wartung (Instandhaltung)
geben.
Weitere Informationen über die Sicherheitsrichtlinien, Produkthandhabung,
EMI/EMF-Kompatibilität, Zugänglichkeit und verwandte Themen finden Sie
in den Extron-Richtlinien für Sicherheit und Handhabung (Artikelnummer
68-290-01) auf der Extron-Website, www.extron.de.
注意I 若產品上使用此符號,是為了提醒使用者。
有關安全性指導方針、法規遵守、EMI/EMF 相容性、存取範圍和相關主題的詳細
資訊,請瀏覽 Extron 網站:www.extron.cn,然後參閱《Extron 安全性與法規
遵守手冊》,準則編號 68-290-01。
Japanese
警告: この記号
D が製品上に表示されている場合は、筐体内に絶縁されて
いない高電圧が流れ、感電の危険があることを示しています。
I
注意: この記号
が製品上に表示されている場合は、本機の取扱説明書に記載されて
いる重要な操作と保守(整備)の指示についてユーザーの注意を喚起するものです。
安全上のご注意、法令遵守、EMI/EMF適合性、その他の関連項目に
ついては、エクストロンのウェブサイトwww.extron.jpより
『 Extron Safety and Regulatory Compliance Guide』 (P/N 68-290-01) をご覧く
ださい。
Korean
경고: 이 기호 D, 가 제품에 사용될 경우, 제품의 인클로저 내에 있는
접지되지 않은 위험한 전류로 인해 사용자가 감전될 위험이 있음을
경고합니다.
주의:
Instrucciones de seguridad • Español
ADVERTENCIA:
D
Este símbolo,
, cuando se utiliza en el
producto, avisa al usuario de la presencia de voltaje peligroso sin
aislar dentro del producto, lo que puede representar un riesgo de
descarga eléctrica.
ATENCIÓN:Este símbolo, I, cuando se utiliza en el producto,
avisa al usuario de la presencia de importantes instrucciones de uso
y mantenimiento recogidas en la documentación proporcionada con
el equipo.
Para obtener información sobre directrices de seguridad, cumplimiento
de normativas, compatibilidad electromagnética, accesibilidad y
temas relacionados, consulte la Guía de cumplimiento de normativas
y seguridad de Extron, referencia 68-290-01, en el sitio Web de Extron,
www.extron.es.
이 기호 I, 가 제품에 사용될 경우, 장비와 함께 제공된 책자에 나와
있는 주요 운영 및 유지보수(정비) 지침을 경고합니다.
안전 가이드라인, 규제 준수, EMI/EMF 호환성, 접근성, 그리고 관련
항목에 대한 자세한 내용은 Extron 웹 사이트(www.extron.co.kr)의
Extron 안전 및 규제 준수 안내서, 68-290-01 조항을 참조하십시오.
FCC Class A Notice
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC rules. The Class A limits provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause interference;
the user must correct the interference at his own expense.
NOTE: For more information on safety guidelines, regulatory compliances, EMI/EMF
compatibility, accessibility, and related topics, see the “Extron Safety and Regulatory
Compliance Guide” on the Extron website.
Copyright
© 2013 Extron Electronics. All rights reserved.
Trademarks
All trademarks mentioned in this guide are the properties of their respective owners.
The following registered trademarks(®), registered service marks(SM), and trademarks(™) are the property of
RGB Systems, Inc. or Extron Electronics:
Registered Trademarks (®)
AVTrac, Cable Cubby, CrossPoint, eBUS, EDID Manager, EDID Minder, Extron, Flat Field, GlobalViewer, Hideaway, Inline, IP Intercom, IP Link,
Key Minder, LockIt, MediaLink, PlenumVault, PoleVault, PURE3, Quantum, SoundField, SpeedMount, System Integrator, TouchLink, V‑Lock,
VersaTools, VN‑Matrix, VoiceLift, WallVault, WindoWall, XTP, XTP Systems
Registered Service Mark(SM) : S3 Service Support Solutions
Trademarks (™)
AAP, AFL (Accu-Rate Frame Lock), ADSP (Advanced Digital Sync Processing), AIS (Advanced Instruction Set), Auto‑Image, CDRS (Class D
Ripple Suppression), DDSP (Digital Display Sync Processing), DMI (Dynamic Motion Interpolation), Driver Configurator, DSP Configurator, DSVP
(Digital Sync Validation Processing), FastBite, FOXBOX, IP Intercom HelpDesk, MAAP, MicroDigital, PowerCage, ProDSP, QS-FPC (QuickSwitch
Front Panel Controller), Scope‑Trigger, SIS, Simple Instruction Set, Skew‑Free, SpeedMount, SpeedNav, SpeedSwitch, TeamWork,
Triple‑Action Switching, XTRA, ZipCaddy, ZipClip
Conventions Used in this Guide
Notifications the following are used:
ATTENTION: Attention indicates a situation that may damage or destroy the product or
associated equipment.
NOTE: A note draws attention to important information.
TIP: A tip provides a suggestion to make working with the application easier.
Software Commands
Commands are written in the fonts shown here:
^AR Merge Scene,,Op1 scene 1,1 ^B 51 ^W^C
[01] R 0004 00300 00400 00800 00600 [02] 35 [17] [03]
E X! *X1& * X2) * X2# * X2! CE}
NOTE: For commands and examples of computer or device responses mentioned
in this guide, the character “0” is used for the number zero and “O” represents the
capital letter “o.”
Computer responses and directory paths that do not have variables are written in the font
shown here:
Reply from 208.132.180.48: bytes=32 times=2ms TTL=32
C:\Program Files\Extron
Variables are written in slanted form as shown here:
ping xxx.xxx.xxx.xxx —t
SOH R Data STX Command ETB ETX
Selectable items, such as menu names, menu options, buttons, tabs, and field names are
written in the font shown here:
From the File menu, select New.
Click the OK button.
Specifications Availability
Product specifications are available on the Extron website, www.extron.com.
Contents
Introduction............................................. 1
Mounting................................................ 14
About the HDMI DA4 and HDMI DA6............... 1
Features........................................................... 1
Application Diagram......................................... 2
Desktop Placement........................................ 14
Rack Mounting............................................... 14
UL Guidelines for Rack Mounting................ 14
Rack Mounting Procedure.......................... 14
Under-desk Mounting..................................... 14
Installation............................................... 3
Installation Overview......................................... 3
Rear Panel Features......................................... 4
Connecting Power............................................ 4
Connecting the Input Source............................ 5
Connecting the Output Displays....................... 5
Wiring for RS-232 Control (Optional)................. 6
Connecting to the USB Port............................. 7
Operation................................................. 9
Front Panel Features......................................... 9
Power Status LED........................................ 9
USB Config Port......................................... 10
Signal Status LEDs..................................... 10
EDID LED................................................... 10
EDID Minder................................................... 11
Automatic Mode......................................... 11
User Assigned Mode.................................. 11
HDMI DA4 and HDMI DA6 EDID
Memory Locations...................................... 12
SIS Commands...................................... 15
Introduction to SIS ......................................... 15
Host-to-Distribution Amplifier
Communications....................................... 15
Distribution Amplifier-initiated Messages..... 15
Symbols Used in this Guide............................ 16
Error Messages.......................................... 17
Command and Response Table for SIS
Commands................................................... 17
Updating Firmware................................ 19
Downloading and Installing
Firmware Loader........................................... 19
Downloading HDMI DA Series Firmware......... 20
Loading the Firmware to the
Distribution Amplifier...................................... 21
HDMI DA4 and HDMI DA6 • Contents
v
HDMI DA4 and HDMI DA6 • Contents
vi
Introduction
This guide describes the function, installation, and operation of the HDMI DA4 and HDMI DA6.
Unless otherwise stated, the terms “distribution amplifier” or “DA” refer to either of these
distribution amplifiers.
This section provides the following information:
zz
About the HDMI DA4 and HDMI DA6
zz
Features
zz
Application Diagram
About the HDMI DA4 and HDMI DA6
These Extron distribution amplifiers distribute one HDMI input signal to four (HDMI DA4) or
six (HDMI DA6) simultaneous outputs. Both models are fully High‑bandwidth Digital Content
Protection (HDCP) compliant.
These distribution amplifiers support data rates up to 6.75 Gbps (2.25 Gbps per color) with up
to 12-bit deep color and use the EDID Minder® feature for EDID management.
The automatic output compatibility correction feature scans each output device to ensure that
the output signal is compatible with the color depth and format requirements of the device.
Each output is adjusted independently.
Features
HDMI signal distribution ­— These distribution amplifiers accept one HDMI input and provide
four (HDMI DA4) or six (HDMI DA6) simultaneous HDMI video and embedded multi‑channel
digital audio signal outputs. Supported HDMI specification features include data rates up to
6.75 Gbps, Deep Color up to 12-bit, 3D, Lip Sync, and HD lossless audio formats.
Supports high-resolution video — including computer-video to 1920x1200, iHDTV
1080p/60 and 2K.
HDCP compliant
Key Minder — continuously verifies HDCP compliance. Key Minder authenticates and
maintains continuous HDCP encryption between all input and output devices to enable
simultaneous distribution of a single source signal to multiple displays.
EDID Minder — This feature allows the user to choose from a list of 48 factory‑loaded EDID
files, to import EDID information from either of the display devices, or to import and save
an EDID file from a PC. EDID Minder has two modes of operation that can be selected and
configured using SIS commands:
zz
Automatic: EDID from the display connected to output 1 is read and stored at the input
automatically (default mode). Use SIS commands to read and store EDID from other
outputs.
zz
User assigned: EDID can be manually assigned from the internal factory EDID table,
which contains 48 unique EDID files categorized by native resolution and audio support.
Additionally, there are four user slots available to store and recall EDID from connected
displays.
HDMI DA4 and HDMI DA6 • Introduction
1
Automatic input cable equalization — to 50 feet at 1080p/60 with 8-bit color when used
with Extron HDMI Pro Series cable. Actively conditions incoming HDMI signals to compensate
for signal loss when using long cables, low quality cables, or source devices with poor signal
output.
Output Compatibility Correction — The distribution amplifiers monitor the EDID of each
connected display to ensure it is compatible with the current input signal. The following
adjustments are made for each output independently:
zz
Interface format: If the connected display is DVI and the input signal is HDMI, the signal
is reformatted to DVI. If the output is HDMI and the input is DVI, no reformatting is needed
because HDMI is backwards compatible with DVI.
zz
Video color bit depth: If the connected output device does not support the color
bit depth of the input signal, it is truncated down to the next level that is supported
(12‑bit > 10-bit > 8-bit). The signal can be forced to always truncate to 8-bit via Simple
Instruction Set (SIS) commands, disabling deep color.
Output muting via RS-232 — Provides the capability to mute one or all outputs at any
time. This allows content to be viewed on a local monitor prior to appearing on the main
presentation display.
Signal Status LEDs for the input and each output — LED indicators for signal presence
and HDCP authentication provide real-time feedback and monitoring of key performance
parameters. The bi-color EDID LED indicator notifies whether an internal or external EDID is
stored.
Easy mounting options ­— The HDMI DA4 and HDMI DA6 are a half rack wide, 1 U high, and
6 inches deep. They can be conveniently mounted in standard racks or under furniture.
Application Diagram
This diagram shows a typical application for the HDMI DA4.
Extron
HDMI DA4
TouchLink
Control
System
Distribution
Amplifier
VCR
DVD
DOC
CAM
LAPTOP
PC
ON
OFF
Y
DISPLA
MUTE
N
SCREE
UP
N
SCREE
DOWN
RS-232
TCP/IP
TE
MO
RE
-232
RS
Tx
Rx
G
®
100
INPUT
IR
RELAY
LINK
3
ACT
1
3
1
COM
RX
IPL
250
T
OU
3
MI
AX
0V
3
~ 0.
AM
HD
2
4
DA
IN
P
UT
1
4
3
2
1
4
TX
2
1
2
R
S
T
PU
4
2
3
4
HDMI
Cables
0-24
10
/60
Hz
50
Blu-ray Player
Flat Panel Displays
Figure 1.
HDMI DA4 Application Diagram
HDMI DA4 and HDMI DA6 • Introduction
2
Installation
This section of the guide describes the following topics concerned with the installation and
setup of the HDMI DA4 and HDMI DA6 distribution amplifiers.
zz
Installation Overview
zz
Rear Panel Features
zz
Connecting Power
zz
Connecting the Input Source
zz
Connecting Output Displays
zz
Wiring for RS-232 Control
zz
Connecting to the USB Port
Installation Overview
To install and set up the HDMI DA4 or HDMI DA6, follow these instructions:
1. Mount the Distribution Amplifier in a suitable location (see page 14).
2. Connect to a 100-240 VAC (50 or 60 Hz) power source using the provided IEC power
cord (see page 4).
3. Connect the display devices and power them on (see page 5).
The distribution amplifier automatically reads and stores EDID from the selected display
device. By default, this is the device connected to output 1. For other EDID options, see
EDID Minder on page 11.
4. If configuration using SIS commands is required (see page 15), connect a control PC
to the rear panel captive screw connector (see page 6) or the front panel USB port
(see page 7).
5. Connect and power on the input device (see page 5).
HDMI DA4 and HDMI DA6 • Installation
3
Rear Panel Features
100-240V ~ 0.3 A MAX
HDMI DA4
INPUT
OUTPUTS
1
2
REMOTE
3
4
RS-232
Tx Rx G
50/60 Hz
1
2
3
4
HDMI DA4
100-240V ~ 0.3 A MAX
HDMI DA6
INPUT
OUTPUTS
1
2
4
3
6
RS-232
Tx Rx G
50/60 Hz
1
REMOTE
5
2
3
4
HDMI DA6
Figure 2.
HDMI DA4 (above) and HDMI DA6 (below) Rear Panels
a IEC connector
b HDMI input connector
c HDMI output connectors
d RS-232 connectors
Connecting Power
Use the provided female IEC cable to connect the female IEC connector to a 100-240 VAC
(50 or 60 Hz) power source.
HDMI DA4 and HDMI DA6 • Installation
4
Connecting the Input Source
Use a HDMI cable to connect the input source to the female HDMI socket on the rear panel
(b in figure 2).
The connectors are fully HDCP compliant. With cables up to 25 feet (7.6 m) they support
resolutions of up to 1080p @ 60 Hz with 12-bit color. With cables up to 50 feet (15.2 m) they
support 1080p or 1920x1200 @ 60 Hz with 8-bit color.
Follow these instructions to secure the input and output HDMI connectors to the unit with the
LockIt™ HDMI lacing bracket provided:
1. Plug the HDMI cable into the panel connection.
2. Loosen the HDMI connection mounting screw from
the panel enough to allow the LockIt lacing bracket
to be placed over it. The screw does not have to be
removed.
1
2
3. Place the LockIt lacing bracket on the screw and
against the HDMI connector, then tighten the screw
to secure the bracket.
3
ATTENTION: Do not overtighten the HDMI
connection mounting screw. The shield it
fastens to is very thin and can easily be
stripped.
4
4. Loosely place the included tie wrap around the
3
HDMI connector and the LockIt lacing bracket as
shown.
5. While holding the connector securely against the lacing
bracket, tighten the tie wrap, then remove any excess length.
Connecting the Output Displays
Use a HDMI cable to connect up to four (HDMI DA4) or six (HDMI DA6) output displays to the
female HDMI sockets on the rear panel (c in figure 2 on page 4).
NOTE: Secure the input and output HDMI connectors to the distribution amplifier with the
provided LockIt™ HDMI lacing bracket (see Connecting the Input Source above).
Connect the primary display to output 1 since, by default, EDID from output 1 is read and
stored automatically. 48 factory loaded EDIDs are available. Alternatively, you may store and
use EDID from one of the other display devices connected to the distribution amplifier. For
more information, see EDID Minder on page 11 or SIS Commands on page 15.
The HDMI DA4 and HDMI DA6 monitor the EDID of each connected display to ensure they are
compatible with the current input signal. If necessary, the following adjustments are made for
each output independently:
zz
Interface format: If the connected display is DVI and the input signal is HDMI, the signal
is reformatted to DVI. If the output is HDMI and the input is DVI, no reformatting is needed
because HDMI is backwards compatible with DVI.
zz
Video color bit depth: If the connected output device does not support the color
bit depth of the input signal, it is truncated down to the next level that is supported
(12‑bit > 10-bit > 8-bit). The signal can be forced to always truncate to 8-bit via SIS
commands, disabling deep color.
All outputs carry +5 VDC and up to 250 mA on pin 18, regulated by a current limiting circuit.
HDMI DA4 and HDMI DA6 • Installation
5
Wiring for RS-232 Control (Optional)
RS-232 communication between the distibution amplifier and a host PC can be used to
update firmware or configure the unit using SIS commands (see “Command and Response
Table for SIS Commands“ on page 17).
The computer connects to either the rear panel 3-pole RS-232 port (d in figure 2 on page 3)
or the front panel USB port (b in figure 7 on page 9) of the distribution amplifier.
NOTES:
• Neither port has precedence and commands from either port are handled in the
order they are received.
• Extron recommends that the USB port is used for temporary connections. If a
permanent connection is required, the RS-232 port should be used.
1. Connect an RS-232 cable, such as Extron universal control cable (UC 50' or UC100') to
the computer, using a female 9-pin D connector (see figure 3):
zz
Data received by the computer = pin 2
zz
Data transmitted by the computer = pin 3
zz
Ground = pin 5
2. Wire the opposite end of the cable to the provided 3-pole captive screw plug (see
figure 3):
zz
Data transmitted by the DA plugs into the Tx (transmit) port
zz
Data received by the DA plugs into the Rx (receive) port
zz
Ground plugs into the G (ground) port
NOTES:
• The wiring in the RS-232 cables crosses over so that the Tx on the distribution
•
amplifier connects to the Rx of the control device and vice versa. Ground always
connects to ground.
If you use cable that has a drain wire, tie the drain wire to the ground at both ends.
REMOTE
5
1
9
6
Pin 2 = Rx
Pin 3 = Tx
Pin 5 = G
Receive
Transmit
Ground
Transmit
Receive
Ground
RS-232
DB9 Pin Locations
Female
Tx Rx G
Computer
HDMI DA2
Figure 3.
Wiring the HDMI DA4 and HDMI DA6 for RS-232 Control
HDMI DA4 and HDMI DA6 • Installation
6
Connecting to the USB Port
Use the mini Type B USB port on the front panel to connect the distribution amplifier to a host
computer to update firmware or to configure the unit with SIS commands.
1. Connect a USB A to mini B cable between the front panel USB Config port and a USB
port of the PC.
Mini Type B
USB
Type A
USB
USB 1
USB
Ports
USB Cable
INPUT
OUTPUTS
SIGNAL
1
CONFIG
2
3
4
5
6
EDID
HDCP
HDMI DA6
HDMI DISTRIBUTION AMPLIFIER
HDMI DA6
Figure 4.
Computer
Connecting a PC to the HDMI DA6 Front Panel USB Port
2. If this is the first time a HDMI DA4 or HDMI DA6 is connected to the PC, the Found
New Hardware Wizard opens. Connect to Windows Update to search the web for the
driver needed for the USB port to communicate with the distribution amplifier. This is not
necessary if the USB driver is already on your PC.
Figure 5.
Found New Hardware Wizard Welcome Screen
zz
Select Yes, this time only to connect the PC to Windows Update only this time.
zz
Select Yes, now, and every time I connect a device to automatically
connect to Windows Update every time the HDMI DA4 or HDMI DA6 connects to this
USB port.
zz
Select No, not this time if you do not want to connect to Windows Update (for
example, if the driver is already on the PC).
HDMI DA4 and HDMI DA6 • Installation
7
3. Click Next. The next screen of the Wizard opens:
Figure 6.
Installing the Software Automatically
4. Select Install the software automatically (Recommended) and click Next.
NOTE: You do not need to insert an installation disc.
The PC locates the driver needed and installs it in the correct location on the hard drive.
5. When the Completed screen appears, click Finish to close the wizard.
NOTE: The wizard opens only on the first occasion you connect the distribution
amplifier to that USB port. The wizard reappears if you connect the unit to a
different USB port or if you connect a different piece of equipment, requiring a
different driver, to the same USB port.
6. Configure the distribution amplifier as required (see "Operation" on page 9).
HDMI DA4 and HDMI DA6 • Installation
8
Operation
This section of the manual provides information on:
zz
Front Panel Features
zz
EDID Minder
Front Panel Features
3
INPUT
OUTPUTS
SIGNAL
1
2
3
4
EDID
HDCP
CONFIG
HDMI DA4
HDMI DISTRIBUTION AMPLIFIER
1
2
4
5
3
INPUT
OUTPUTS
SIGNAL
1
2
3
4
5
6
EDID
HDCP
CONFIG
HDMI DA6
HDMI DISTRIBUTION AMPLIFIER
1
Figure 7.
2
4
5
HDMI DA4 (above) and HDMI DA6 (below) Front Panels
a Power status LED
b USB Config port
c Signal LEDs
d HDCP LEDs
e EDID LED
Power Status LED
The power status LED lights green when power is applied to the unit.
HDMI DA4 and HDMI DA6 • Operation
9
USB Config Port
The USB Config port is used for SIS configuration, monitoring, and firmware updates. This port
can be used as an alternative to the rear panel RS-232 captive screw connectors.
NOTES:
• Neither port has precedence and commands from either port are handled in the
order they are received.
• Extron recommends that the USB port is used for temporary connections. If a
permanent connection is required, the RS-232 port should be used.
When the USB Config Port is connected to the distribution amplifier for the first time, the
Found New Hardware Wizard opens to install the correct device driver (see "Connecting to
the USB Port" on page 7).
Signal Status LEDs
Input Signal LED
The input signal LED lights green when a TMDS signal is detected on the HDMI input. If
the source requires HDCP encryption, this LED may light only after the HDCP has been
authenticated.
Output Signal LEDs
There are four (HDMI DA4) or six (HDMI DA6) output signal LEDs, one for each of the outputs.
The LEDs light green when an active sink device is connected to the corresponding output.
Input HDCP LED
The Input HDCP LED lights green when the source device requires HDCP encryption and it
has been authenticated with the HDMI input.
Output HDCP LEDs
There are four (HDMI DA4) or six (HDMI DA6) output HDCP LEDs, one for each of the outputs.
The LEDs light green when HDCP has been authenticated between the HDMI output and the
corresponding sink device. This happens when the source device requires HDCP encryption
and it has already been authenticated on the HDMI input.
The LEDs do not light if the source does not require HDCP encryption or if the sink is not
HDCP compliant.
EDID LED
The EDID LED lights green when the EDID is successfully stored from the selected output
device (output 1 by default).
The LED lights amber if the internal, factory-installed EDID is used or if the EDID was not
successfully stored.
For information about using the EDID Minder, see “EDID Minder” on the following page.
HDMI DA4 and HDMI DA6 • Operation
10
EDID Minder
EDID Minder ensures that the connected source sees the EDID of a display, even if a display
is not connected. Depending on the EDID mode selected (by SIS command), the EDID of a
connected display can be stored automatically, or the user can manually select from the table
of factory loaded EDID files. This EDID is stored on an EEPROM located at the HDMI input.
By default, the HDMI DA4 and HDMI DA6 are configured to store EDID from the display
connected to output 1 automatically. The unit reverts to this configuration after a factory reset.
Automatic Mode
In automatic mode, the HDMI DA4 or HDMI DA6 automatically read and store EDID from
output 1 (a different output can be chosen using SIS commands). This EDID is retained until a
different display is connected to output 1 or the unit is power-cycled. If no display is connected
to output 1 when the unit is powered on, then the factory default EDID (720p @ 60 Hz, 2-Ch
audio) is used.
User Assigned Mode
In user assigned mode, the user can select from 48 factory loaded EDID files, each
catagorized by rate type (PC or HDTV), video format (DVI or HDMI), audio type (2-Ch or MultiCh), and native resolution. The unit retains this setting after a power cycle.
Additionally, four user-loaded slots are available to save the EDID of any connected display.
EDIDs saved to these slots are retained after a power cycle. Upon a factory reset, these EDIDs
revert to the factory default (720p @ 60 Hz, 2-Ch audio).
A table showing the factory loaded EDID options is shown on the following page. The EDID
memory location is labelled X% for consistency with the value in the SIS commands.
HDMI DA4 and HDMI DA6 • Operation
11
HDMI DA4 and HDMI DA6 • Operation
12
60 Hz
1280x768
1280x800
1280x1024
1360x768
1366x768
1400x1050
1440x900
1600x900
1600x1200
1680x1050
1920x1080
1920x1200
2048x1080
800x600
1024x768
1280x768
1280x800
1280x1024
1360x768
1366x768
1400x1050
1440x900
1600x900
1600x1200
1680x1050
1920x1200
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Table 1.
60 Hz
1280x720
3
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
Rate
Type
1
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
DVI
DVI
DVI
DVI
DVI
DVI
DVI
DVI
DVI
DVI
DVI
DVI
DVI
DVI
DVI
DVI
Video
Format
2
2-ch
2-ch
2-ch
2-ch
2-ch
2-ch
2-ch
2-ch
2-ch
2-ch
2-ch
2-ch
2-ch
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Audio
Type
3
58
57
56
55
54
53
52
51
50
49
48
47
46
45
44
43
42
41
40
39
38
37
36
35
34
33
32
31
30
X%
User loaded slot 4
User loaded slot 3
User loaded slot 2
User loaded slot 1
Output 6
Output 5
Output 4
Output 3
Output 2
Output 1 (default)
1080p
1080p
1080p
1080p
1080i
1080i
720p
720p
1080p
1080p
1080p
1080p
1080i
1080i
720p
720p
576p
480p
2048x1080
Native
Resolution
HDTV
HDTV
HDTV
HDTV
HDTV
HDTV
PC
Rate
Type
1
HDTV
HDTV
HDTV
HDTV
HDTV
HDTV
HDTV
HDTV
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
HDMI
Video
Format
2
multi-ch
multi-ch
multi-ch
multi-ch
multi-ch
multi-ch
multi-ch
multi-ch
2-ch
2-ch
2-ch
2-ch
2-ch
2-ch
2-ch
2-ch
2-ch
2-ch
2-ch
Audio
Type
3
Outputs 5 and 6 are available only on
the HDMI DA6
60 Hz
60/24 Hz HDTV
50 Hz
50/25 Hz HDTV
60 Hz
50 Hz
60 Hz
50 Hz
60 Hz
60/24 Hz HDTV
50 Hz
50/25 Hz HDTV
60 Hz
50 Hz
60 Hz
50 Hz
50 Hz
60 Hz
60 Hz
Refresh
Rate
HDMI DA4 and HDMI DA6 EDID Memory Locations (1,2,3 see footnotes on the following page)
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
1024x768
2
60 Hz
Refresh
Rate
800x600
Native
Resolution
1
X%
HDMI DA4 and HDMI DA6 EDID Memory Locations
The HDMI DA4 or DA6
read and store EDID from
corresponding output
automatically. In Automatic
Mode (see page 11), the
EDID from Output 1 is used,
by default.
Footnotes for the EDID memory locations table (see page 12)
The following footnotes apply to the EDID table on the previous page:
Rate Type
1
zz
PC: These are primarily VESA standard computer rates, based on the most commonly
used native resolutions. They are designed to be used with computer sources.
zz
HDTV: These are video rates standardized by SMPTE and CEA. They are designed to be
used with video and computer sources.
Video Format
2
zz
DVI: These are 128-byte EDID files, which specify a DVI sink. They do not contain an
extension block.
zz
HDMI: These are 256-byte EDID files, each containing a CEA extension block. They each
specify an HDMI sink device with audio support.
Audio Type
3
zz
n/a: These are DVI formatted EDID files; therefore, they do not support audio.
zz
2-Ch: These are HDMI formatted EDID files, with support for basic 2-channel (stereo)
audio.
zz
zz
LPCM (2-Ch)
Multi-Ch: These are HDMI formatted EDID files with support for multiple audio formats, up
to 8 channels.
zz
LPCM (2-Ch)
zz
LPCM (8-Ch)
zz
Dolby Digital (6-Ch)
zz
DTS (7 Ch)
zz
Dolby Digital Plus (8-Ch)
zz
DTS-HD (8-Ch)
zz
Dolby TrueHD (8-Ch)
HDMI DA4 and HDMI DA6 • Operation
13
Mounting
The HDMI DA unit can be mounted in any of the following locations:
zz
Desktop Placement
zz
Rack Mounting
zz
Under-desk Mounting
Desktop Placement
Attach the four provided rubber feet to the bottom of the unit and place it in any convenient
location.
Rack Mounting
UL Guidelines for Rack Mounting
The following Underwriters Laboratories (UL) guidelines are relevant to the safe installation of
these products in a rack:
1. Elevated operating ambient temperature — If the unit is installed in a closed or
multi-unit rack assembly, the operating ambient temperature of the rack environment
may be greater than room ambient temperature. Therefore, install the equipment in an
environment compatible with the maximum ambient temperature (Tma: +122 °F, +50 °C)
specified by Extron.
2. Reduced air flow — Install the equipment in the rack so that the equipment gets
adequate air flow for safe operation.
3. Mechanical loading — Mount the equipment in the rack so that uneven mechanical
loading does not create a hazardous condition.
4. Circuit overloading — Connect the equipment to the supply circuit and consider the
effect that circuit overloading might have on overcurrent protection and supply wiring.
Consider the equipment nameplate ratings when addressing this concern.
5. Reliable earthing (grounding) — Maintain reliable grounding of rack-mounted
equipment. Pay particular attention to supply connections other than direct connections to
the branch circuit (such as the use of power strips).
Rack Mounting Procedure
To mount the unit on a rack shelf, follow the instructions provided with the shelf accessories.
Under-desk Mounting
Mount the unit under a desk or podium, using an appropriate mounting kit. Follow the
instructions provided with the kit.
HDMI DA4 and HDMI DA6 • Mounting
14
SIS Commands
This section provides information about the SIS commands that are used to configure the
HDMI DA4 and HDMI DA6. The following topics are discussed:
zz
Introduction to SIS
zz
Symbols Used in this Guide
zz
Command and Response Table for SIS Commands
Introduction to SIS
The distribution amplifiers can be set up and controlled remotely via Extron SIS commands
that are issued from a host computer running the Extron DataViewer utility or other control
system. The host device can be connected to the 3-pole captive screw connector on the rear
panel or to the mini USB Bconfig port on the front panel.
The protocol is 9600 baud, 8 data bit, 1 stop bit, and no parity.
NOTES:
• The wiring in the RS-232 cables crosses over so that the distribution amplifier
transmit (Tx) wire connects with the control device receive (Rx) and vice versa.
• Only one control port can be used at a time. If the front port is in use, the rear captive
screw connector must be disconnected from the computer or other control device.
Likewise, if the captive screw port is in use, the USB port on the front panel must be
disconnected from the computer or other control device.
Host-to-Distribution Amplifier Communications
SIS commands consist of strings (one or more characters per command field). No special
characters are required to begin or end a command sequence. Unless otherwise stated, upper
and lower case characters can be used interchangeably. Most responses from the distribution
amplifier ends with a carriage return and a line feed (CR/LF = ]), which signals the end of the
response character string. When the switcher determines that a command is valid, it executes
the command and sends a response to the host device.
Distribution Amplifier-initiated Messages
When a local event such as a change in signal status takes place, the distribution amplifier
responds by sending a message to the host, indicating the status change. No response is
required from the host.
When the distribution amplifier is first switched on, it sends the message:
(c) Copyright 20yy, Extron Electronics HDMI DA Series, V x.xx,
60‑99x‑01] where 20yy is the year the currently installed version of the firmware was
released, 60‑99x‑01 is the catalog part number and V x.xx is the firmware version number.
NOTE: This response is only seen when the control computer is connected by the rear
panel RS-232 control port.
HDMI DA4 and HDMI DA6 • SIS Commands
15
Symbols Used in this Guide
When programming in the field, certain characters are most conveniently represented by their
hexadecimal rather than their ASCII values. The table below shows the hexadecimal equivalent
of each ASCII character:
ASCII to HEX Conversion Table
Space
.
Table 2.
ASCII to HEX Conversion Table
] — carriage return with line feed
} — carriage return (no line feed)
•—
space character
E — Escape key
The X/ values defined in this section are the variables used in the fields of the Command
Response Table.
X! — Output
1, 2, 3, or 4 (HDMI DA4)
1, 2, 3, 4, 5, or 6 (HDMI DA6)
X@ — Video mute status
0 = disabled
1 = video mute
2 = video and sync mute
X# — Status
0 = disabled, off, or undetected
1 = enabled, on, or detected
X$ — Video color bit depth
0 = auto (based on EDID of sink)
1 = force 8-bit
2 = pass-through
X% — EDID memory location (see “HDMI DA4 and HDMI DA6 EDID Memory Locations"
Table on page 12)
X^ — EDID data as 256 bytes of Hex data (text representation)
X& — Native resolution and refresh rate (translated from Hex)
for example: 1600x1200 @60Hz
X*— Controller firmware version to the second decimal place
X(— Unit name: Up to 24 alphanumeric characters (including the hyphen [-])
No spaces are allowed
There is no distinction between upper and lower case letters
The first character must be a letter
The last character cannot be a hyphen (-)
HDMI DA4 and HDMI DA6 • SIS Commands
16
Error Messages
E01 — Invalid output channel number (too large)
E10 — Invalid command
E13 — Invalid value (too large)
Command and Response Table for SIS Commands
Command
ASCII Command
(host to unit)
Response
(unit to host)
Additional Description
X!*X@B
VmtX!*X@]
Video mute output X! only
1, 2, 3, or 4 (HDMI DA4)
1, 2, 3, 4, 5, or 6 (HDMI DA6)
Video Mute
Video mute single output
X@
= 0 (video mute disabled)
or 1 (video mute)
or 2 (video and sync mute)
Video mute all outputs
X@B
VmtX@]
Video mute all outputs
Query Video mute status
B
VmtX@•X@•...X@]
video mute status of outputs 1 to 4
(HDMI DA4) or 1 to 6 (HDMI DA6).
X!*X#Z
AmtX!*X#]
Audio mute output X! only
Audio Mute
Audio mute single output
X#
= 0 (audio mute disabled)
or 1 (audio mute)
Audio mute all outputs
X#Z
AmtX#]
Audio mute all outputs
Query Audio mute status
Z
AmtX#•X#•...X#]
Audio mute status of outputs 1 to 4
(HDMI DA4) or 1 to 6 (HDMI DA6).
Set video bit depth for a
specific input
EVX!*X$BITD}
BitdVX!*X$]
X$
Set video bit depth for all
inputs
EVX$BITD}
BitdVX$]
View video bit depth for all
inputs
EVBITD}
BitdVX$•X$•...X$]
video bit depth of outputs 1 to 4
(HDMI DA4) or 1 to 6 (HDMI DA6).
ELS}
SigX#*X#•X#•...X#]
Signal status (X#) of the input and
outputs 1 to 4 (HDMI DA4) or 1 to 6
(HDMI DA6)
Signal status of input * output 1 •
output 2 • output n
Video Color Bit Depth
= 0 (auto, based on sink EDID)
1 (force 8-bit)
2 (pass-through, unmodified)
Signal Status
Request all signal status
X#
Request all HDCP status
EHDCP}
HdcpX#*X#•X#...X#]
= 0 (signal undetected)
or 1 (signal detected)
X#
= 0 (HDCP on) or 1 (HDCP off)
HDCP status of input * output 1 •
output 2 • output n
HDMI DA4 and HDMI DA6 • SIS Commands
17
Command
ASCII Command
(host to unit)
Response
(unit to host)
Additional Description
Enable or disable HDCP
authorization
EEX#HDCP}
HdcpEX#]
X#
Request HDCP
authorization status
EEHDCP}
X#]
Assign EDID to input
EAX%EDID}
EdidAX%]
View EDID assignment
EAEDID}
ESX!*X%EDID}
X%]
EdidSX!*X%]
Store the EDID of output X! into
EDID memory location X% (55-58)
View/Read EDID in Hex
EREDID}
X^]
Read out EDID in Hex from currently
selected EDID
View EDID native resolution
ENEDID}
X&]
Resolution and refresh rate of
currently selected EDID
Example: 1600x1200@60Hz
Set unit name
EX(CN}
Ipn•X(]
X(
Set unit name to factory
default
E•CN}
Ipn•HDMA-DA-
View unit name
ECN}
X(]
Request part number
N
60-998-01]
60-999-01]
HDMI DA4
HDMI DA6
Query firmware version
Q
X*]
X* = Firmware build (2 decimal
HDCP Authorized Device
= 0 (HDCP authorization
enabled)
or 1 (HDCP authorization
disabled)
EDID Minder
Save EDID of output to
user location
X% = EDID memory location (1-58)
see the "HDMI DA4 and HDMI
DA6 EDID Memory Locations"
table on page 12
Unit Name
= Up to 24 alphanumeric
characters, including "-"
SERIES]
Other
Reset
EZXXX}
places)
Zpx]
HDMI DA4 and HDMI DA6 • SIS Commands
18
Updating
Firmware
Updates to the HDMI DA Series firmware are released periodically on the Extron website. You
can find which version is currently loaded on your distribution amplifier using SIS commands.
Compare this with the latest release on the Extron website and decide whether to update your
firmware.
TIP: Read the Release Notes provided on the website with the latest firmware to
determine whether you need the latest version.
This chapter describes how to update firmware for the HDMI DA4 and HDMI DA6:
zz
Downloading and Installing Firmware Loader
zz
Downloading HDMI DA Series Firmware
zz
Loading the Firmware to the Distribution Amplifier
Downloading and Installing Firmware Loader
Extron recommends using the Firmware Loader software to update the firmware on Extron
products. If you do not already have Firmware Loader installed on your computer, download it
as follows:
1. Go to the Extron website at www.extron.com and click the Download tab.
2. On the Download Center screen, click the Software link on the left sidebar menu.
3. On the next Download Center screen, locate Firmware Loader and click its Download
link.
Figure 8.
Firmware Loader Download Link
4. On the next screen, enter the requested information, then click the Download
fw_loader_vnxnxn.exe button (where n is the Firmware Loader version number).
5. Follow the instructions on the rest of the download screens to save the executable
Firmware Loader installer file to your computer. Note the folder to which the file was saved.
6. In Windows Explorer or another file browser, locate the downloaded executable installer
file and double-click it to open it.
7. Follow the instructions on the Installation Wizard screens to install Firmware Loader on
your computer. Unless you specify otherwise, the installer program places the Firmware
Loader file, FWLoader.exe, at c:\Program Files\Extron\FWLoader.
HDMI DA4 and HDMI DA6 • Updating Firmware
19
Downloading HDMI DA Series Firmware
To obtain the latest version of firmware for your distribution amplifer:
1. Visit the Extron website (www.extron.com), click the Download link at the top of the
page, then click the Firmware link on the left sidebar menu.
Figure 9.
Firmware Link on the Download Tab
2. On the Download Center screen, locate the section for the HDMI DA Series firmware
3. (Optional) click Release Notes. These notes show the issues that are addressed by
the latest update. If these issues do not affect you, you may decide not to upgrade the
firmware.
4. Click the HDMI DA Series Download link.
5. On the next screen that appears, enter the requested user information, then click the
Download button.
6. Follow the instructions on the rest of the download screens to save the executable
firmware file to your computer. Note the folder to which the file was saved.
7. In Windows Explorer or another file browser, locate the downloaded executable file, and
double-click it to open it.
8. Follow the instructions on the Installation Wizard screens to install the new firmware on
your computer. A Release Notes file and a set of instructions for updating the firmware are
also loaded.
HDMI DA4 and HDMI DA6 • Updating Firmware
20
Loading the Firmware to the Distribution Amplifier
To load a new version of firmware to the switcher using Firmware Loader, connect your
computer serial port to the first three pins of the switcher Remote port (see “Wiring for
RS‑232 Control” on page 6 for information on connecting to the serial port).
1. If you have not already done so, download and install the Firmware Loader executable
installer file to your computer (see “Downloading and Installing Firmware Loader” on
page 19).
2. If necessary, download the latest version of HDMI DA Series firmware and install it on your
computer (see “Downloading the HDMI DA Series Firmware” on the previous page).
3. Open the Firmware Loader via your desktop Start menu by making the following
selections:
Start > All Programs > Extron Electronics > Firmware Loader > Firmware
Loader
The Firmware Loader dialog box opens with the Add Device dialog in front of it.
Figure 10. Opening Firmware Loader
4. In the Add Device dialog select the device from the Device Names drop-down list (this
may be HDMI DA4, HDMI DA6 or HDMI DA).
5. From the Connection Method drop-down list, select either RS-232 or USB.
6. Depending on the connection method that you selected, additional options appear. Make
the appropriate selections for your connection method.
zz
RS-232: Select the appropriate options from the Com Port and Baud Rate menus
(this information is provided by your system administrator).
zz
USB: Only the Extron USB Device_0 option is available on the
Available Devices menu. Make sure that it is selected.
7. Click Connect. If the connection is successful, HDMI DA4 or HDMI DA6 is displayed in
green in the Connected Device section, followed by a green check mark.
8. Click Browse in the New Firmware File (Optional) section.
HDMI DA4 and HDMI DA6 • Updating Firmware
21
9. In the Open dialog box, navigate to the new firmware file, which has an S19 extension,
and double-click it.
Figure 11. Open Window for Firmware File Selection
ATTENTION: Valid firmware files must have the file extension S19. A file with any
other extension is not a firmware upgrade for this product and could cause the
distribution amplifier to stop functioning.
NOTES:
• The original factory-installed firmware is permanently available on the HDMI DA4
•
or HDMI DA6. If the attempted firmware upload fails for any reason, the unit
reverts to the factory version.
By default, when the firmware is downloaded from the Extron site, it is saved in
one of the following paths:
C:\Program Files\Extron\Firmware\folder_name (Windows XP) or
C:\Program Files (x86)\Extron\Firmware\folder_name (Windows 7)
where folder_name may be HDMI DA4, HDMI DA6, HDMI DA, or something
similar.
HDMI DA4 and HDMI DA6 • Updating Firmware
22
In the Add Device dialog box, the path to the new firmware file is displayed in the Path
field.
Figure 12. Path to the New Firmware File on the Add Device Window
10. If this is the only device to which you are uploading firmware, click Add. The
distribution amplifier information is added to the Devices section of the Firmware Loader
dialog box and the Add Device dialog box closes.
If you will be uploading the firmware to multiple units that are connected to your
computer, do the following:
a. Click Add Next. Your first device is added to the Devices section of Firmware Loader
dialog box, and the Add Device dialog box remains open.
b. For each additional device you want to add to the Firmware Loader dialog box, repeat
steps 5 through 9, then click Add Next.
c. For the last device, click Add (instead of Add Next) to add the device and to close
the Add Device dialog box.
HDMI DA4 and HDMI DA6 • Updating Firmware
23
Figure 13. Firmware Loader Screen with a HDMI DA4 Added
11. If you want to remove a device from the Devices section, do the following:
a. Click on the names of the devices to be deleted, to highlight them.
b. Select Edit > Remove Selected Device(s) from the toolbar.
c. On the Remove Device(s) window, select or deselect any devices on the list as
desired, then click Remove.
To remove all devices, select Edit > Remove All Devices from the toolbar.
12. Click Begin. The following indicators show the progress of the update:
zz
The Transfer Time section shows the amounts of remaining and elapsed time for the
update.
zz
The Total Progress section displays a progress bar with Uploading... above it.
zz
In the Devices section, the Progress column displays an incrementing percentage and
another progress bar. The Status column displays Uploading.
13. The upload is complete when the Remaining Time field shows 00.00.00, the Progress
column shows 100%, and Completed is displayed above the progress bar and in the
Status field. Close the Firmware Loader dialog box.
HDMI DA4 and HDMI DA6 • Updating Firmware
24
Extron Warranty
Extron Electronics warrants this product against defects in materials and workmanship for a period of three
years from the date of purchase. In the event of malfunction during the warranty period attributable directly to
faulty workmanship and/or materials, Extron Electronics will, at its option, repair or replace said products or
components, to whatever extent it shall deem necessary to restore said product to proper operating condition,
provided that it is returned within the warranty period, with proof of purchase and description of malfunction to:
USA, Canada, South America,
and Central America:
Extron Electronics
1230 South Lewis Street
Anaheim, CA 92805
U.S.A.
Japan:
Extron Electronics, Japan
Kyodo Building, 16 Ichibancho
Chiyoda-ku, Tokyo 102-0082
Japan
Europe and Africa:
Extron Europe
Hanzeboulevard 10
3825 PH Amersfoort
The Netherlands
China:
Extron China
686 Ronghua Road
Songjiang District
Shanghai 201611
China
Asia:
Extron Asia
135 Joo Seng Road, #04-01
PM Industrial Bldg.
Singapore 368363
Singapore
Middle East:
Extron Middle East
Dubai Airport Free Zone
F12, PO Box 293666
United Arab Emirates, Dubai
This Limited Warranty does not apply if the fault has been caused by misuse, improper handling care, electrical
or mechanical abuse, abnormal operating conditions, or if modifications were made to the product that were not
authorized by Extron.
NOTES: If a product is defective, please call Extron and ask for an Application Engineer to receive an RA
(Return Authorization) number. This will begin the repair process.
USA:
Asia:
714.491.1500 or 800.633.9876
65.6383.4400
Europe:31.33.453.4040
Japan:81.3.3511.7655
Units must be returned insured, with shipping charges prepaid. If not insured, you assume the risk of loss or
damage during shipment. Returned units must include the serial number and a description of the problem, as
well as the name of the person to contact in case there are any questions.
Extron Electronics makes no further warranties either expressed or implied with respect to the product and its
quality, performance, merchantability, or fitness for any particular use. In no event will Extron Electronics be liable
for direct, indirect, or consequential damages resulting from any defect in this product even if Extron Electronics
has been advised of such damage.
Please note that laws vary from state to state and country to country, and that some provisions of this warranty
may not apply to you.
Extron Headquarters
+1.800.633.9876 (Inside USA/Canada Only)
Extron USA - West
Extron USA - East
+1.714.491.1500+1.919.850.1000
+1.714.491.1517 FAX
+1.919.850.1001 FAX
Extron Europe
+800.3987.6673
(Inside Europe Only)
+31.33.453.4040
+31.33.453.4050 FAX
Extron Asia
+800.7339.8766
(Inside Asia Only)
+65.6383.4400
+65.6383.4664 FAX
Extron Japan
+81.3.3511.7655
+81.3.3511.7656 FAX
Extron China
+4000.398766
Inside China Only
+86.21.3760.1568
+86.21.3760.1566 FAX
Extron Middle East
+971.4.299.1800
+971.4.299.1880 FAX
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Extron Korea
+82.2.3444.1571
+82.2.3444.1575 FAX
Extron India
1800.3070.3777
Inside India Only
+91.80.3055.3777
+91.80.3055.3737 FAX
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