Elo TouchSystems 4243L User manual

Elo Touch Solutions
4243L/4209L Touchmonitors
SW200174 Rev A
Copyright © 2014 Elo Touch Solutions, Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated
into any language or computer language, in any form or by any means, including, but not limited to, electronic,
magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.
The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Afffiliates
(collectively "Elo") makes no representations or warranties with respect to the contents herein, and specifically
disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to
revise this publication and to make changes from time to time in the content hereof without obligation of Elo to
notify any person of such revisions or changes.
Trademark Acknowledgments
AccuTouch, CarrollTouch, Elo, Elo (logo), Elo Touch, Elo Touch Solutions, Elo TouchSystems, IntelliTouch, iTouch,
SecureTouch, TouchTools and VuPoint are trademarks of Elo and its Affiliates. Windows is a trademark of Microsoft
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Table of Contents
Chapter 1: Introduction ...........................................................................................4
Chapter 2: Installation .............................................................................................5
Chapter 3: Mounting ................................................................................................7
Chapter 4: Operation .............................................................................................10
Chapter 5: Technical Support .............................................................................15
Chapter 6: Safety & Maintenance ......................................................................17
Chapter 7: Regulatory Information ...................................................................19
Chapter 8: Warranty Information .......................................................................23
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Chapter 1: Introduction
Product Description
Your new touchmonitor combines the reliable performance of Elo Touch Solutions touch
products with the latest developments in touch technology and display design. This combination
of features creates a natural flow of information between a user and the touchmonitor.
This widescreen touchmonitor incorporates a 24-bit color, active matrix thin-film-transistor LCD
panel to provide high quality display performance. Its Full HD resolution of 1920x1080 is
suitable for displaying graphics and images. Its LED backlight significantly reduces power
consumption and eliminates mercury (compared to CCFL-backlit panels). Other features that
enhance this LCD monitor’s performance are Plug & Play compatibility and on-screen display
(OSD) controls.
Follow all warnings, precautions and maintenance as recommended in this user manual to
maximize the life of your unit and prevent risks to user safety. See the Safety & Maintenance
chapter for more information.
This manual contains information that is important for the proper setup and maintenance of the
unit. Before setting up and powering on your new touchmonitor, read through this manual,
especially the Installation, Mounting, and Operation chapters.
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Chapter 2: Installation
Unpacking the Touchmonitor
Open the carton and verify that the following items are present:
 Touchmonitor
 User Manuals CD
 Mounting brackets
 Quick Install Guide
 VGA cable
 HDMI cable (ETX243L-XXWA models only)
 DVI cable (ETX243L-XXAA models only)
 USB cable (not available for ETX243L-0NXX models)
 International power cables
 Japanese language regulatory information pamphlet
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Connector Panel & Interfaces
Note: DVI or HDMI are available on certain models only.
Touchmonitor Connections
1. Connect a video cable from your host computer to the monitor. For VGA cables, tighten the
video cables screws for best performance.
2. Connect the USB touch cable between the monitors USB connector and your PC’s USB port.
(Not applicable for No Touch models)
3. Connect the power cable to the monitors input power jack and the AC power outlet.
4. The touchmonitor ships in the ON state.
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Chapter 3: Mounting
General Mounting Information
The OSD text can be rotated between portrait and landscape mode through the OSD menu to
better suit your mounting orientation.
Side Bracket Mount (ET4243L)
Threaded holes are provided on the sides of the monitor for mounting using the provided
For 4243L monitors:
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Rear VESA Mount
For the 4243L/4209L Monitor:
A four-hole 400x400mm mounting pattern for M6 screws is provided on the rear of the monitor.
The VESA FDMI-compliant counting is coded: VESA MIS-F, 400, 400, 6.
Refer to www.elotouch.com for dimensional drawings.
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Chapter 4: Operation
To turn the touchmonitor on or off, press the touchmonitor power button on the OSD controller
The Power Status LED on the OSD controller functions according to the following table:
TouchMonitor/Computer Module status
LED status
The system consumes low power when in SLEEP and OFF modes. For detailed power
consumption specifications, refer to technical specifications on the Elo website at
Touching the screen will bring the attached host PC out of SLEEP mode (similar to moving the
mouse or pressing a keyboard key).
To improve reliability and reduce wasteful power consumption, disconnect the AC power cable
from the monitor when long periods of disuse are planned.
Your touchmonitor is factory-calibrated and does not require manual calibration (unless the
input video is not fully scaled to the native resolution, or the touch experience needs to be
calibrated to a specific user).
IntelliTouch Plus Touchscreen Technology
When connected to Windows 7 computers, the touchmonitor can report two simultaneous
touches. The IntelliTouch Plus touchscreen can be re-calibrated to your displayed video image,
if needed, through the calibration function in the Elo driver control panel. The driver can be
downloaded from the Elo Touch website.
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The IntelliTouch Plus driver will only support multiple monitor if they are all using the IntelliTouch
Plus touchscreen technology.
To use multiple IntelliTouch Plus monitors, double click on the EloConfig desktop shortcut to
open up the Elo Touchscreen Configuration screen.
Select “Calibrate Touch Screen” to calibrate multiple monitors. Follow the steps that popup to
calibrate both touch screens.
Gesture Support
The IntelliTouch Plus touch technology enables several gestures that support single and
multiple contacts. Refer to the Microsoft Website
http://msdn.microsoft.com/en-us/library/dd940543 on the various gestures that are supported in
Windows 7.
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A display’s native resolution is its width and height measured in number of pixels. Generally, for
best performance, an image displayed on this monitor will look best when your computer’s
output resolution matches this monitor’s native resolution of 1920 x 1080.
For computer output resolutions at non-native resolutions, the monitor will scale the video to its
panel’s native resolution. This involves stretching or compressing the input image as needed in
the X- and Y-dimensions to fit the display’s native resolution. An unavoidable byproduct of the
scaling algorithms is a loss of fidelity when the computer’s output video image is scaled by the
monitor to fit the display. This loss of fidelity is most apparent when viewing feature-rich images
at close distances (for example images containing small-font text).
Your touchmonitor will likely not require video adjustments. However, for analog VGA video,
variations in video graphic card outputs may require user adjustments through the OSD to
optimize the quality of the touchmonitor’s displayed image. These adjustments are
“remembered” by the touchmonitor. Also, to reduce the need for adjustments for different video
mode timings, the monitor correctly scales and displays some of the video industry’s most
common video timing modes. Refer to the technical specifications for this monitor at
http://www.elotouch.com for a list of these Preset Video Modes.
On-Screen Display (OSD)
Four OSD buttons are located on a wired control box. These can be used to adjust various
display parameters.
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The buttons and their functionality are:
Function when OSD is not displayed:
Display OSD main menu
Display OSD Brightness submenu
Display OSD Contrast submenu
Input Select
Function when OSD is displayed:
Return to previous OSD menu
Increase value of selected parameter /
select previous menu item
Decrease value of selected parameter /
select next menu item
Select parameter for adjustment /
select submenu to enter
Using the OSD buttons controls an on-screen graphical user interface which displays on top of
your input video, allowing intuitive adjustment of the following display parameters:
Available Adjustment
Increase/decrease monitor brightness.
Default: maximum
Increase/decrease monitor contrast.
Default: best gray-shade performance
Allows fine adjustments of the panel’s pixel dot clock.
Only applicable for VGA input video
Auto Adjust
Allows fine adjustments of the panel’s pixel dot clock phase.
Only applicable for VGA input video
Automatically adjusts the system clock to the input analog VGA video signal, affecting
the H-position, V-position, Clock, and Phase menu items.
Only applicable for VGA input video
Moves the image horizontally on the display in single-pixel increments.
Default: centered.
Only applicable for VGA input video
Moves the image vertically on the display in single-pixel increments.
Default: centered.
Only applicable for VGA input video
Switches the scaling method between Full Scaling and Maintain Aspect Ratio.
Default: Full Scaling
Full Scaling – scales the X- and Y-dimensions of the input video (up or down as
needed) to the display’s native resolution.
Fill To Aspect Ratio – Assuming a landscape orientation and an input video with aspect
Aspect Ratio ratio smaller than 1920 x 1080, scales the Y-dimension of the input video (up or down
as needed) to the display’s Y-resolution, and scales the X-dimension to maintain the
input video’s aspect ratio (and fills the rest of the display with equal black bars on the
left and right).
The touchscreen may need recalibration when switching between Aspect Ratio
Adjusts sharpness of the displayed images.
Default: no sharpness adjustment
Only applicable at non-native input video resolutions
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Selects the display’s color temperature. The available color temperatures are 9300K,
7500K, 6500K, 5500K, and User Defined. If the User Defined option is selected, the
user can change the color temperature by changing individual R, G, and B gains on a
scale from 0 to 100.
Default: User Defined with R, G, and B all set to 100.
Adjusts the horizontal location of the OSD menus on the display
Default: centered.
Adjusts the vertical location of the OSD menus on the display.
Default: centered.
Adjusts how long a period of OSD button inactivity the touchmonitor will wait before
OSD Timeout closing the OSD. The adjustable range is between 5 and 60 seconds.
Default: 15 seconds
Selects which language the OSD information is displayed in. The available languages
are: English, French, Italian, German, Spanish, Simplified Chinese, Traditional
Chinese, and Japanese.
Default: English.
Selects the touchmonitor mounting orientation between Landscape and Portrait to match your
OSD Rotation physical orientation. This adjusts the rotation of the OSD text
Default: Landscape
Selecting “Recall Defaults” restores all factory default settings for OSD-adjustable
parameters and for Preset Video Mode timings.
Note: This feature does not affect the OSD language setting. For 4243L units, both
language and rotation are unaffected.
The monitor continually scans for active video on the VGA, DVI, and HDMI connectors. This
adjustment selects which of those input ports should be given priority to be displayed.
Video Source The options are: VGA Priority, HDMI (for ETX243L-XXWA models) or VGA Priority, DVI Priority
(for ETX243L-XXAA models)
Default: HDMI (for ETX243L-XXWA models) or DVI Priority (for ETX243L-XXAA models)
All touchmonitor adjustments made through the OSD are automatically memorized as soon as
they are entered. This feature saves you from having to reset your choices every time the
touchmonitor is unplugged or powered off and on. If there is a power failure, the touchmonitor
settings will not default to the factory specifications.
OSD and Power Lockouts
Press and hold the “Menu” and “down” buttons for two seconds to enable/disable the OSD
Locking feature. When the OSD Locking is enabled, pressing any of the Menu, Up, Down, or
Select keys will have no effect on the system.
Press and hold the “Menu” and “up” buttons for two seconds to enable/disable the Power
Locking feature. When the Power Locking is enabled, pressing the power switch will have no
effect on the system.
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Chapter 5: Technical Support
If you are experiencing trouble with your touchmonitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions
Customer Service.
Solutions to Common Problems
The touchmonitor does not respond when
turning on the system
Suggested Troubleshooting
Check that the power cable is properly connected.
Use the OSD to increase the brightness.
Use the OSD to increase the contrast.
If the Power Status LED is blinking, the monitor or
Computer Module may be in SLEEP mode. Press
any key / move the mouse / touch the touchscreen to
Monitor display is blank
see if the image reappears.
Check that the signal source device is turned on.
Check that that there are no loose cable connections.
Adjust your computer’s resolution/timing mode to be
Monitor displays an “Out Of Range”
within the allowable timing ranges specified for your
touchmonitor (see website for specifications)
Adjust your computer’s resolution/timing mode to be
within the allowable timing ranges specified for your
Monitor display image looks strange
touchmonitor (see website for specifications)
Use the Auto Adjust function in the OSD
Verify your PC has the latest Elo drivers installed.
Touch functionality doesn’t work
Perform the calibration routine provided with the
latest Elo drivers.
The OSD buttons or power button does not Check to see if the OSD lock or power lock functions
respond when pressed
are on
Monitor display is dim
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Technical Assistance
Visit www.elotouch.com/products for technical specifications for this device
Visit www.elotouch.com/go/websupport for online self-help.
Visit www.elotouch.com/go/contactsupport for technical support.
See this user manual’s last page for worldwide technical support phone numbers.
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Chapter 6: Safety & Maintenance
To avoid risk of electric shock, follow all safety notices and do not disassemble the
touchmonitor. They are not user-serviceable.
Ensure that your installation is equipped to maintain the specified environmental conditions
listed in the Technical Specifications chapter.
Care and Handling
The following tips will help keep your touchmonitor functioning at an optimal level:
Disconnect the AC power cable before cleaning.
To clean the display unit cabinet, use a clean cloth lightly dampened with a mild detergent.
It is important that your unit remains dry. Do not get liquids on or inside the unit. If liquid does
get inside, have a qualified service technician check it before you power it on again.
Do not wipe the screen with a cloth or sponge that could scratch the surface.
To clean the touchscreen, use window or glass cleaner applied to a clean cloth or sponge.
Never apply the cleaner directly to the touchscreen. Do not use alcohol (methyl, ethyl or
isopropyl), thinner, benzene, or other abrasive cleaners.
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Waste Electrical & Electronic Equipment Directive (WEEE)
This product should not be disposed of with household waste. It should be
deposited at a facility that enables recovery and recycling.
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Chapter 7: Regulatory Information
I. Electrical Safety Information:
Compliance is required with respect to the voltage, frequency, and current requirements
indicated on the manufacturer’s label. Connection to a different power source than those
specified herein will likely result in improper operation, damage to the equipment or pose a fire
hazard if the limitations are not followed.
There are no operator serviceable parts inside this equipment. There are hazardous voltages
generated by this equipment which constitute a safety hazard. Service should be provided only
by a qualified service technician.
Contact a qualified electrician or the manufacturer if there are questions about the installation
prior to connecting the equipment to mains power.
II. Emissions and Immunity Information
Notice to Users in the United States: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful interference to radio
Notice to Users in Canada: This equipment complies with the Class A limits for radio noise
emissions from digital apparatus as established by the Radio Interference Regulations of
Industrial Canada.
Notice to Users in the European Union: Use only the provided power cords and interconnecting
cabling provided with the equipment. Substitution of provided cords and cabling may
compromise electrical safety or CE Mark Certification for emissions or immunity as required by
the following standards:
This Information Technology Equipment (ITE) is required to have a CE Mark on the
Manufacturer’s label which means that the equipment has been tested to the following
Directives and Standards: This equipment has been tested to the requirements for the CE Mark
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as required by EMC Directive 2004/108/EC as indicated in European Standard EN 55022 Class
B and the Low Voltage Directive 2006/95/EC as indicated in European Standard EN 60950.
General Information to all Users: This equipment generates, uses and can radiate radio
frequency energy. If not installed and used according to this manual the equipment may cause
interference with radio and television communications. There is, however, no guarantee that
interference will not occur in any particular installation due to site-specific factors.
1) In order to meet emission and immunity requirements, the user must observe the following:
a) Use only the provided I/O cables to connect this digital device with any computer.
b) To ensure compliance, use only the provided manufacturer’s approved line cord.
c) The user is cautioned that changes or modifications to the equipment not expressly
approved by the party responsible for compliance could void the user’s authority to operate
the equipment.
2) If this equipment appears to cause interference with radio or television reception, or any
other device:
a) Verify as an emission source by turning the equipment off and on.
If you determine that this equipment is causing the interference, try to correct the interference
by using one or more of the following measures:
i) Move the digital device away from the affected receiver.
ii) Reposition (turn) the digital device with respect to the affected receiver.
iii) Reorient the affected receiver’s antenna.
iv) Plug the digital device into a different AC outlet so the digital device and the receiver
are on different branch circuits.
v) Disconnect and remove any I/O cables that the digital device does not
use.(Unterminated I/O cables are a potential source of high RF emission levels.)
vi) Plug the digital device into only a grounded outlet receptacle. Do not use AC adapter
plugs. (Removing or cutting the line cord ground may in crease RF emission levels and
may also present a lethal shock hazard to the user.)
If you need additional help, consult your dealer, manufacturer, or an experienced radio or
television technician.
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III. Agency Certifications
The following certifications and marks have been issued or declared for this monitor:
Argentina S-Mark
Japan VCCI
Taiwan BSMI
Australia RCM
Canada CUL, IC
Korea KCC,
United States FCC,
China CCC
Mexico CoC
Europe CE
Russia EAC
IV. China RoHS
In accordance to Chinese law (Administration on the Control of Pollution Caused by Electronic
Information Products), the section below lists out the name and amount of the toxic and/or
hazardous materials that this product may contain.
Component Toxic or Hazardous Substances and Elements
Lead(Pb) Mercury(Hg) Cadmium(Cd) Hexavalent Polybrominated Polybrominated
Ethers (PBDE)
Plastic Parts O
Metal Parts X
Wire and
LCD Panel X
(CD, etc.)
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for
this component is below the limit requirement in SJ/T11363-2006.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous
materials used for this component is above the limit requirement in SJ/T11363-2006. For items marked
with X, exemptions were taken according to EU RoHS.
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Explanation of Markings
(1). In accordance with the SJ/T11364-2006 requirement, the electronic information products
are marked with the following pollution control logo. The Environment-Friendly Use Period for
this product is 10 years. The product will not leak or mutate under normal operating conditions
listed below, so that the use of this electronic information product will not result in any severe
environmental pollution, any bodily injury, or damage to any assets.
Operating Temperature:0-40 / Humidity:20%-80% (non-condensing).
Storage Temperature:-20~60 / Humidity:10%~90% (non-condensing).
(2). It is encouraged and recommended that this product be recycled and reused according to
local laws. The product should not be thrown away casually.
V. Monitor Specifications
Electrical Ratings:
Input: 100 - 240VAC, 50/60Hz, 2.5A
Operating Conditions:
Temperature: 0°C - 40°C
Humidity: 20% to 80% (non-condensing)
Altitude: 0 to 3,658m
Storage Conditions:
Temperature: -20°C - 60°C
Humidity: 10% to 90% (non-condensing)
Altitude: 0 to 12,192m
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Chapter 8: Warranty Information
For warranty information, go to http://www.elotouch.com/Support/warranty.asp
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Getting in Touch with Us
To find out more about the extensive range of Elo touch solutions, visit our website at
www.elotouch.com, or simply call the office nearest you:
North America
Elo Touch Solutions
1033 McCarthy Blvd
Milpitas, CA 95035
Tel + 1 408 597 8000
Fax +1 408 597 8050
Tel +32 (0) 16 70 45 00
Fax +32 (0)16 70 45 49
Tel +86 (21) 3329 1385
Fax +86 (21) 3329 1400
Latin America
Tel 786-923-0251
Fax 305-931-0124
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