Getting Started Guide
The Motorola W396 does it all. Take photos and send
them to your friends. Or, use the music player to listen to
the newest, hottest tracks. All this while you’re still
connected—take or make calls or exchange messages.
We’ve crammed all the main features of your phone into
this handy guide, and in a matter of minutes we’ll show
you just how easy your phone is to use. So go on, check
it out. Browse the menus, and press M to see more.
You may be surprised at what you discover.
If you’d like even more information about how to use
your new phone, visit
Note: Before using the phone for the first
time, review the Important Safety and Legal
Information in the back of this guide.
Periodically review this information so you
remember how to safely use your phone.
your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
let’s go . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
customise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
photo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
set up music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
get music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
play music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
radio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
personal organiser . . . . . . . . . . . . . . . . . . . . . . . . . . 31
USB & memory card . . . . . . . . . . . . . . . . . . . . . . . . 32
web access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Note: The functions available on this handset may vary in
different regions and nations. Please contact your local customer
service centres, agencies or retailers if you have any question
about the handset functions. Motorola reserves all rights to
revise and change this user's manual without obligation to notify
any person of such revisions or changes.
your phone
your phone
Left Soft Key
Music Key
Call/Send Key
Volume Keys
Centre Key
Right Soft Key
Camera Key
Smart Key
Mini USB
Charge and
to a PC.
Navigation Key
Power/End Key
Headset Jack
Note: Mini USB
headsets are not
Note: Your phone may not appear exactly as the images
in this manual. However, all key locations, sequences,
and functions are the same.
menu map
menu map
• Create
• Inbox
• Draft
• Outbox
• Quick notes
• Voicemail
• Browser msgs
• Info services *
• MMS templates
1 Web Access
• Home screen
• Main menu
• Colour setting
• Greeting
• Wallpaper
• Screensaver
• Quick dial
• Lock smart key
Recent Calls
• Received calls
• Dialled calls
• Notepad
• Call times
• Call cost *
• Data times
• Data volumes
• Calculator
• MyMenu
• Alarm clock
• Stop watch
• Chat *
• Dialling services *
• STK *
• Calendar
Games and Apps
Start browser
Web shortcut
Go to URL
Web session
Stored pages
General setting
• Camera
• Pictures
• Sounds
• Music
• FM Radio
* Network Dependent
This is a standard main
menu layout. Your
phone’s menu may be a
little different.
let’s go
let’s go
3 memory card
remove the battery
Note: Your battery is
intentionally tight fitting
for consistent connection.
remove the memory card
Gently but firmly push
down on the card and
slide out.
here’s a few essential basics:
turn it on & off
Press and hold P for a few seconds.
menu navigation
Press the centre key s to open the
Main Menu. Press s when you see
M in the display to show menu
Press the navigation key S up, down,
right or left to highlight a menu option.
Press s or Select (left soft key) to
select the highlighted option.
it’s good to talk.
make a call
Enter a number and press N.
answer a call
When your phone rings or vibrates,
press N.
end a call
Press P.
change volume
Press the side volume keys during a call to change the
call volume.
redial a number
From the home screen, press N to see a list of
recently dialled calls.
Scroll to the entry you want to call and press N.
go handsfree
To turn the speaker on or off during a call, press
SPKR ON or SPKR OFF (right soft key).
Note: You can also use an optional 2.5 mm wired
headset to go handsfree.
in-call menu
During a call, you can access the in-call menu by pressing
My Tel. numbers - see your phone numbers.
Mute or Unmute - silence your microphone.
Hold - hold the call.
New Call - make a new call.
Contacts - access list of contacts.
Received Calls or Dialled Calls - access recent calls.
Messages - access your messages menu.
emergency calls
To call an emergency number, enter the emergency
number and press N.
Your service provider programs emergency phone
numbers, (such as 999), that you can call under any
circumstances, even when your phone is locked.
Emergency numbers vary by country. Your phone’s
pre-programmed emergency number(s) may not work in
all locations, and sometimes an emergency call cannot be
placed due to network, environmental, or interference
Met someone new? save their number.
save a contact
Enter the number on the home screen and press
Enter the contact details and press Done when you’re
call a contact
Press s > L Contacts.
Scroll through the list to highlight the contact.
Press N.
customise your contacts
Why not set a ringtone or photo for your new friend?
Find it: s > L Contacts > s > Edit > Sound or Picture
Note: You can only use custom ringtones and pictures
for contacts stored on your phone memory, not on the
SIM. Also, pictures must be ones taken with your phone.
go ahead, add your personal touch...
set the smart key
Use the smart key on the side of the phone to open a
feature from the home screen. Also, during music
playback, you can use it to pause and resume music.
Find it: s >
Personalise > Home Screen > Home Keys > Smart
create shortcuts
Choose the features you want to access with a single
key press from the home screen—really useful stuff:
Find it: s >
Personalise > Home Screen > Home Keys
set your wallpaper &
Change the wallpaper and screensaver images to ones
that make you smile.
Find it: s >
Personalise > Wallpaper or Screensaver
set ringtone & volume
There are times when you want to hear your ringtone,
and there are times when you don’t.
Find it: s > u Settings >
Ring Style
Choose from the preset styles, including
Vibrate and Silent.
customise your menu
Create a custom menu of your favourite features and
tools using the MyMenu feature.
Scroll to a desired menu item and press and hold s
until the MyMenu confirmation appears.
To access your custom menu, press
s > m Extras > MyMenu.
From the homes screen, open the main menu then
simply press the number key you assigned to the
feature. For example, if you assigned Messages to 2 then
press s > 2.
some quick-access shortcuts from the home
music player
take a photo
to see the view finder and
press Capture to take a photo.
quick text
Use quick text to access the Message
screen with a single key press. To set
quick text on your home screen, press
s > Personalise > Home Screen > Home
Keys > key > Change > Quick Txt.
change ring
style to
Press and hold #.
dialled calls
Press N.
Press and hold 1.
sometimes it’s better 2 say it in a message.
create & send a message
Press s > Messages > Create.
To insert a picture, sound, or other object, press Insert.
Select a message type and enter the message text
(see page 16).
When you finish the message, press OK. Choose one
or more people, press Add then press Send.
receive a message
Press Read to read the message immediately, or save it in
your message inbox for viewing later.
Find it: s > g Messages > Inbox
When you receive a voicemail message, your
phone shows an indicator and New Voicemail. Press
Call to call your voicemail and follow the prompts.
enter text
When you are in a text entry screen, press # to switch
text entry modes (Primary, Secondary, Numeric and
To assign Primary and Secondary entry modes, press s
> Entry setup > Primary setup or Secondary setup from the text entry
TAP English (Ab h) - Standard method for entering
text on your phone. Regular Tap method cycles
through the letters and numbers of the key you
iTAP™ English (Ab k) - Combines your single
key presses and predicts each word as you enter
it. If the word is not correct, press S right or
left to scroll through the possible combinations.
Press * to enter a space and move on the next word.
Press 1 to enter punctuation. Press 0 to switch
capitalisation modes, if you need to (although, in most
cases, this is done for you).
status indicators
to keep you updated at all times.
status indicators
Status indicators can appear across the top of the home
screen and on the flip cover (your phone’s home screen
may be different than the one shown):
W h É
Alert Type
external indicators
Incoming call.
New text message.
Battery charging.
see it, capture it, send it!
to see the viewfinder:
Press S
up/down to
zoom in/out.
Press S
right/left to
adjust level of
Used 0%
Note: Before taking your photo, you can press s to
open the camera menu. From here you can access
features such as Auto-timed capture, Picture setup and View free
Press Capture to take the photo.
Press Store > Store only to save the photo or
press Store > Send in message to send the photo in
an MMS message.
To find your photos, press s > j Multimedia > Pictures.
set up music
it’s easy to get up & running...
set up music
what music transfer tools
do I need?
To put music on your PC and then load it on your phone,
you need:
Microsoft™ Windows™ XP™ or Windows
Vista™ PC.
USB data cable (may be sold separately).
Microsoft™ Windows™ Media Player version 11
or later, available from
do I need a memory card?
Simple answer, yes.
Your phone supports removable microSD memory cards
from various manufacturers with up to 2 GB capacity. We
recommend that you use Motorola approved memory
Note: Your phone does have a small internal memory but
you can get much more music on a memory card.
set up music
format memory card
Don’t forget to format a memory card before using it for
the first time (see page 32).
what music file formats can
I play?
Your phone can play MP3 and AAC music formats.
do I need a USB cable?
A USB data cable (may be sold separately) is required,
unless you have a removable memory card and a
memory card reader, in which case see page 24.
what headphones can I
Your phone has a 2.5 mm headset jack for wired stereo
Note: We recommend that you use Motorola approved
headphones for the best audio quality.
get music
load your phone with your favourite songs.
get music
rip songs from a CD
Well, not literally. If you’re new to music, this means
transferring songs from an audio CD to your PC. To do
this, you need Windows Media Player version 11 or later.
You can download Windows Media Player from
On your PC, launch Windows Media Player.
Insert an audio CD into your PC’s CD ROM drive.
Note: Make sure you change the format to MP3 or
AAC in the Rip Settings.
In the Windows Media Player window, click on the
“Rip” tab.
Highlight the songs you want to import and click
“Rip Music.“
The songs are imported to the Windows Media Player
Library. Next, transfer the songs from your PC to your
get music
load music
Transfer files from a PC to a removable memory card.
Note: Your phone does not support DRM protected
music files. The unauthorized copying of copyrighted
materials is contrary to the provisions of the Copyright
Laws of the United States and other countries. This
device is intended solely for copying non-copyrighted
materials, materials in which you own the copyright, or
materials which you are authorized or legally permitted to
copy. If you are uncertain about your right to copy any
material, please contact your legal advisor.
PC to phone
Got a USB data cable handy? Good,
let’s start loading your music onto your
With a memory card inserted and your phone
in the home screen, insert the USB cable in
your phone and your Windows PC.
On your phone, press Yes to connect your
phone as a storage device.
get music
Now you’ve connected, use Windows Media
Player or USB drag and drop to copy your music.
Windows Media Player
On your Windows PC, open Microsoft Windows
Media Player.
If you are not prompted to rename your phone,
on the Sync tab, select More Options. Under
Devices, select REMOVABLE DISK (memory
card) and rename to “W396 Mobile”.
Note: You can select MOT-W396 (internal
memory), but your memory card has a lot more
space for your music.
USB drag and drop
Use the My Computer window to find
REMOVABLE DISK (memory card).
Note: When your phone is plugged into a PC and is
being used as a mass storage device, it cannot be
used for anything else. To restore the phone to
normal use, disconnect it from the PC.
Drag and drop your music anywhere onto the
memory card.
get music
Note: A file name (including the path) must be less than
255 characters.
When you’re done, use the Safely Remove
Hardware feature to finish.
using a memory card reader
To transfer files using a memory card reader, insert your
memory card into the card reader (you may first need to
insert the card into an adapter that fits into the card
reader). Insert the card reader into an available USB port
on your PC.
On your Windows PC, open “My Computer” and
click on REMOVABLE DISK to access your phone’s
memory card.
In the memory card window, create one or more
folders for the files you will copy onto the
memory card.
Drag and drop your music anywhere onto the
memory card.
When you’re finished, disconnect by clicking on the
“Safely Remove Hardware” icon in the system tray
on your PC screen, selecting “USB Mass Storage
Device,” and selecting “Stop.”
play music
when music is what you need...
play music
Press the music key (
) to open your phone’s Music
player. Select from different categories then press
s to open the music library.
Use these keys to control the music player:
scroll through song
Before music playback, press
S up or down.
Press s.
fast forward
Press & hold S right.
next/previous song
Press & release S right/left.
Press & hold S left.
turn off
Press P.
Tip: When listening to music on the move, use the
convenient controls on the side of the phone. The smart
key plays/pauses music playback and the volume keys
adjust the volume.
play music
repeat, shuffle & more
Press Options while using the music player to choose from
these options:
menu items
Hide the music player.
Delete songs from your memory card.
Mark/Mark all
Mark the songs to add them to
Send in message
Send a song in an MMS to a friend.
Apply to
Apply as a ringtone.
Find your favourite songs.
Music store
Connect to online music.
See the properties of your files.
Auto Repeat - Repeat the selected song or
all songs in the current playlist.
Shuffle - Play songs in random order.
View Free Space
View space remaining on your phone.
play music
wake up music player
While the music player is active, your phone may
conserve battery power by turning off the display and
keypad backlights.
To turn display and back lights back on, press any key.
turn off music player
Easy, just press P.
music player tips
If you receive a call while playing music, the music
pauses. You can Ignore the call and send the caller to
voicemail or Answer the call. Playing resumes when you
end the call.
To hide your music player while a song is playing, press
Options > Hide. If the music player is hidden, you can use
other phone features. But, using applications like games
or FM radio turns the music player off.
play music
create a playlist
Find it:
> Playlists > s > [New Playlist] > s
Press Change, enter a name for the playlist and press
Scroll to Audio Files and press Change. Scroll to the song
you want to add and press Check.
When you select a song, a % appears beside the
song. (To deselect a song, scroll to the song and
press Uncheck.)
Add songs until you’ve created your playlist, and
then press Done.
play a playlist
> Playlists > s, scroll to a playlist and press
Options > Play.
edit or delete songs in a playlist
Scroll to a playlist and press s> Options to add or remove
play music
reorder a playlist
Scroll to a playlist and press s> Options > Reorder.
When you are finished, press Done.
Scroll to the song you want to move and press Grab.
Scroll to the position in the playlist where you want
to move the song, and press Insert.
listen to your favourite news or music programme.
Plug a 2.5 mm headset into your phone.
Note: The FM radio works only when the headset is
plugged in.
Press s > j Multimedia > FM Radio.
To tune in a station, press S left or right.
To scan available stations, press and hold S left or
right. Repeat to go to more stations.
To adjust volume, press the up or down volume keys on
the side of the phone (ideal when the flip is closed), or
press S up or down.
To turn off the radio, press Options > FM Radio Off.
store favourite stations
When listening to a station, press and hold a number key
1 through 9 to store the station as a preset for that
number key. To select a preset station, press the number
key for the station you want.
personal organiser
stay on top of things with these handy features.
personal organiser
add & view calendar event
Find it: s > m Extras > Calendar
Scroll to the desired day and press Select, then scroll to
[New] and press Select to add, or scroll to the event and
press View to view.
Note: When an event reminder occurs, press s to
view it. Press Exit to dismiss it.
set alarm
Find it: s > m Extras > Alarm Clock
Note: You can set the FM radio as your alarm device by
selecting Alert > Radio from the Alert menu.
Find it: s > m Extras > Calculator
Tip: To convert currency, enter your currency figure,
press s and select Exchange rate. Select Convert currency to
calculate your new currency figure.
USB & memory card
transfer files and synchronise.
USB & memory card
You need to format a memory card, using the phone,
before using it for the first time. This creates the
necessary folders and ensures your phone can read the
contents of the card.
Caution: Formatting the memory card erases all content
on the card.
Find it: s > u Settings > U Initial Setup
Scroll to Format Additional Storage Device and press Select.
When prompted, press Yes to continue or No to
cancel formatting.
Tip: To access material stored on your microSD memory
card, with your phone in the home screen, press s >
j Multimedia > Music > All, or press s > j Multimedia >
Sounds or Pictures and then press s > Switch Storage Device. If
there are no files stored on your memory card, your
phone will automatically switch to its internal memory.
USB & memory card
drag & drop
Note: Your phone supports Microsoft Windows XP™ and
Windows Vista™. Other operating systems may not be
compatible with your phone.
With your phone in the home screen, insert the USB
cable in your phone and your Windows PC. Select
Yes to connect the phone as a storage device.
Use the My Computer window to find
REMOVABLE DISK (memory card) or MOT-W396
(phone memory).
Note: When your phone is plugged into a PC and is
being used as a mass storage device, it cannot be
used for anything else. To restore the phone to
normal use, disconnect it from the PC.
Drag and drop your music, photos and other stuff
that you want to copy. Copy pictures to the picture
folder and sounds to the sounds folder. Music files
can be copied anywhere onto the memory card.
Note: You can copy music files to MOT-W396
(phone internal memory) but your memory
card has a lot more space for your music.
USB & memory card
A music or picture file name (including the path)
must be less than 255 characters.
Use the Safely Remove Hardware feature to finish.
web access
you don’t need a PC, surf the web with your phone.
web access
Find it: s > 1 WebAccess
open the Web browser
s> 1 WebAccess > Start browser
go to a Web page
s> 1 WebAccess > Go To URL
download objects from a Web page
s> 1 WebAccess > Start browser > page > link
create and access Web page shortcuts
s> 1 WebAccess > Web Shortcuts
keep your phone secure.
codes & passwords
Your phone’s four-digit unlock code is originally set to
1234 or to the last four digits of your phone number. The
six-digit security code is originally set to 000000.
To change a code or password:
Find it: s > u Settings > Security > New passwords
lock & unlock phone
You can lock your phone to keep others from using it.
Find it: s > u Settings > Security > Phone lock > Lock now or
Automatic lock
Enter the four-digit unlock code and press OK. Your phone
first displays Phone locked, and then shows Enter unlock code until
the next time you unlock your phone.
To unlock your phone, enter your four-digit code and
press OK.
Legal and Safety Information
Mobile Devices Business
(852)2506-3888 (Hong Kong) (Hong Kong)
Certain mobile phone features are dependent on the capabilities and
settings of your service provider’s network. Additionally, certain features
may not be activated by your service provider, and/or the provider's
network settings may limit the feature’s functionality. Always contact your
service provider about feature availability and functionality. All features,
functionality, and other product specifications, as well as the information
contained in this user's guide are based upon the latest available
information and are believed to be accurate at the time of printing.
Motorola reserves the right to change or modify any information or
specifications without notice or obligation.
MOTOROLA and the Stylized M Logo are registered in the US Patent &
Trademark Office. The Bluetooth trademarks are owned by their proprietor
and used by Motorola, Inc. under license. Java and all other Java-based
marks are trademarks or registered trademarks of Sun Microsystems, Inc.
in the U.S. and other countries. Microsoft and Windows are registered
trademarks of Microsoft Corporation; and Windows XP and Windows
Media are trademarks of Microsoft Corporation.
© 2008 Motorola, Inc. All rights reserved.
Caution: Changes or modifications made in the radio phone, not expressly
approved by Motorola, will void the user’s authority to operate the
Manual Number: 68000201165
Software Copyright Notice
The Motorola products described in this manual may include copyrighted
Motorola and third-party software stored in semiconductor memories or
other media. Laws in the United States and other countries preserve for
Motorola and third-party software providers certain exclusive rights for
copyrighted software, such as the exclusive rights to distribute or
reproduce the copyrighted software. Accordingly, any copyrighted software
contained in the Motorola products may not be modified,
reverse-engineered, distributed, or reproduced in any manner to the extent
allowed by law. Furthermore, the purchase of the Motorola products shall
not be deemed to grant either directly or by implication, estoppel, or
otherwise, any license under the copyrights, patents, or patent
applications of Motorola or any third-party software provider, except for
the normal, non-exclusive, royalty-free license to use that arises by
operation of law in the sale of a product.
battery use & safety
AVOID INJURY OR DAMAGE. Most battery issues arise from improper
handling of batteries, and particularly from the continued use of damaged
• Don’t disassemble, crush, puncture, shred, or otherwise
attempt to change the form of your battery.
• Don’t let the phone or battery come in contact with water.
Water can get into the phone’s circuits, leading to corrosion. If
the phone and/or battery get wet, have them checked by your
carrier or contact Motorola, even if they appear to be working
• Don’t allow the battery to touch metal objects. If metal
objects, such as jewelry, stay in prolonged contact with the
battery contact points, the battery could become very hot.
• Don’t place your battery near a heat source. Excessive heat
can damage the phone or the battery. High temperatures can
cause the battery to swell, leak, or malfunction. Therefore:
• Do not dry a wet or damp battery with an appliance or heat
source, such as a hair dryer or microwave oven.
• Avoid leaving your phone in your car in high temperatures.
• Do avoid dropping the battery or phone. Dropping these
items, especially on a hard surface, can potentially cause
• Do contact your service provider or Motorola if your
phone or battery has been damaged from dropping or high
ASSURANCE AND SAFEGUARDS. To aid consumers in identifying
authentic Motorola batteries from non-original or counterfeit batteries
(that may not have adequate safety protection), Motorola provides
holograms on its batteries. Consumers should confirm that any battery they
purchase has a “Motorola Original” hologram.
Motorola recommends you always use Motorola-branded batteries
and chargers. Motorola mobile devices are designed to work with
Motorola batteries. If you see a message on your display such as
Invalid Battery or Unable to Charge, take the following steps:
• Remove the battery and inspect it to confirm that it has a
“Motorola Original” hologram;
• If there is no hologram, the battery is not a Motorola battery;
• If there is a hologram, replace the battery and retry charging it;
• If the message remains, contact a Motorola Authorized Service
Important: Motorola’s warranty does not cover damage to the phone
caused by non-Motorola batteries and/or chargers.
Warning: Use of a non-Motorola battery or charger may present a risk of
fire, explosion, leakage, or other hazard.
Proper battery disposal is not only important for safety, it benefits the
environment. Consumers may recycle their used batteries in many retail or
service provider locations. Additional information on proper disposal and
recycling may be found on the Web:
• (in English only)
Disposal: Promptly dispose of used batteries in accordance
with local regulations. Contact your local recycling center or
national recycling organizations for more information on
how to dispose of batteries.
Warning: Never dispose of batteries in a fire because they may explode.
Specific Absorption Rate Data
model meets international guidelines for exposure to
radio waves.
Your mobile device is a radio transmitter and receiver. It is designed not to
exceed the limits for exposure to radio waves recommended by
international guidelines. These guidelines were developed by the
independent scientific organization ICNIRP and include safety margins
designed to assure the protection of all persons, regardless of age and
The guidelines use a unit of measurement known as the Specific
Absorption Rate, or SAR. The ICNIRP SAR limit for mobile devices used by
the general public is 2 W/kg and the highest SAR value for this device
when tested at the ear is 0.56 W/kg.1 As mobile devices offer a range of
functions, they can be used in other positions, such as on the body as
described in this user’s guide.2 In this case, the highest tested SAR value is
0.44 W/kg.1
As SAR is measured utilizing the device’s highest transmitting power, the
actual SAR of this device while operating is typically below that indicated
above. This is due to automatic changes to the power level of the device to
ensure it only uses the minimum level required to reach the network.
While there may be differences between the SAR levels of various phones
and at various positions, they all meet the governmental requirements for
safe exposure. Please note that improvements to this product model could
cause differences in the SAR value for later products; in all cases, products
are designed to be within the guidelines.
The World Health Organization has stated that present scientific
information does not indicate the need for any special precautions for the
use of mobile devices. They note that if you want to reduce your exposure
then you can do so by limiting the length of calls or using a “handsfree”
device to keep the mobile phone away from the head and body.
Additional Information can be found on the websites of the World
Health Organization ( or Motorola,
Inc. (
1. The tests are carried out in accordance with international guidelines
for testing. The limit incorporates a substantial margin for safety to
give additional protection for the public and to account for any
variations in measurements. Additional related information includes
the Motorola testing protocol, assessment procedure, and
measurement uncertainty range for this product.
2. Please see the Safety and General Information section about body
worn operation.
European Union Directives Conformance Statement
Hereby, Motorola declares that this product is in
compliance with:
EU Conformance
• The essential requirements and other relevant provisions of
Directive 1999/5/EC
• All other relevant EU Directives
The above gives an example of a typical Product Approval Number.
You can view your product’s Declaration of Conformity (DoC) to Directive
1999/5/EC (to R&TTE Directive) at To find your
DoC, enter the Product Approval Number from your product’s label in the
“Search” bar on the Web site.
Safety and General Information
This section contains important information on the safe and
efficient operation of your mobile device. Read this information
before using your mobile device.
Exposure to Radio Frequency (RF) Energy
Your mobile device contains a transmitter and receiver. When it is ON, it
receives and transmits RF energy. When you communicate with your
mobile device, the system handling your call controls the power level at
which your mobile device transmits.
Your Motorola mobile device is designed to comply with local regulatory
requirements in your country concerning exposure of human beings to RF
Operational Precautions
For optimal mobile device performance, and to be sure that human
exposure to RF energy does not exceed the guidelines set forth in the
relevant standards, always follow these instructions and precautions.
Product Operation
When placing or receiving a phone call, hold your mobile device just like
you would a landline phone.
If you wear the mobile device on your body, always place the mobile device
in a Motorola-supplied or approved clip, holder, holster, case, or body
harness. If you do not use a body-worn accessory supplied or approved by
Motorola—or if you hang your mobile device from a lanyard around your
neck—keep the mobile device and its antenna at least 2.5 centimeters
(1 inch) from your body when transmitting.
Using accessories not supplied or approved by Motorola may cause your
mobile device to exceed RF energy exposure guidelines. For a list of
Motorola-supplied or approved accessories, visit our Web site at:
Safety Information
RF Energy Interference/Compatibility
Nearly every electronic device is subject to RF energy interference from
external sources if inadequately shielded, designed, or otherwise
configured for RF energy compatibility. In some circumstances your mobile
device may cause interference with other devices.
Follow Instructions to Avoid Interference Problems
Turn off your mobile device in any location where posted notices instruct
you to do so.
In an aircraft, turn off your mobile device whenever instructed to do so by
airline staff. If your mobile device offers an airplane mode or similar
feature, consult airline staff about using it in flight.
Implantable Medical Devices
If you have an implantable medical device, such as a pacemaker or
defibrillator, consult your physician before using this mobile device.
Persons with implantable medical devices should observe the following
• ALWAYS keep the mobile device more than 20 centimeters (8 inches)
from the implantable medical device when the mobile device is turned
• DO NOT carry the mobile device in the breast pocket.
• Use the ear opposite the implantable medical device to minimize the
potential for interference.
• Turn OFF the mobile device immediately if you have any reason to
suspect that interference is taking place.
Read and follow the directions from the manufacturer of your implantable
medical device. If you have any questions about using your mobile device
with your implantable medical device, consult your healthcare provider.
Driving Precautions
The use of wireless phones while driving may cause distraction.
Discontinue a call if you can’t concentrate on driving.
Additionally, the use of wireless devices and their accessories may be
prohibited or restricted in certain areas. Always obey the laws and
regulations on the use of these products.
Responsible driving practices can be found in the “Smart Practices While
Driving” section in this guide (or separate guide).
Operational Warnings
Obey all posted signs when using mobile devices in public areas.
Potentially Explosive Atmospheres
Areas with potentially explosive atmospheres are often, but not always,
posted and can include fueling areas, such as below decks on boats, fuel
or chemical transfer or storage facilities, or areas where the air contains
chemicals or particles, such as grain dust, or metal powders.
When you are in such an area, turn off your mobile device, and do not
remove, install, or charge batteries. In such areas, sparks can occur and
cause an explosion or fire.
Symbol Key
Your battery, charger, or mobile device may contain symbols, defined as
Important safety information follows.
Do not dispose of your battery or mobile device in a fire.
Your battery or mobile device may require recycling in
accordance with local laws. Contact your local regulatory
authorities for more information.
Do not throw your battery or mobile device in the trash.
Do not let your battery, charger, or mobile device get wet.
Listening at full volume to music or voice through a
headset may damage your hearing.
Batteries & Chargers
Caution: Improper treatment or use of batteries may present a
danger of fire, explosion, leakage, or other hazard. For more
information, see the “battery use & safety” section in this guide.
Keep Your Mobile Device and Its Accessories Away From Small
These products are not toys and may be hazardous to children. For
• A choking hazard may exist for small, detachable parts.
• Improper use could result in loud sounds, possibly causing hearing
• Improperly handled batteries could overheat and cause a burn.
Glass Parts
Some parts of your mobile device may be made of glass. This glass could
break if the product is dropped on a hard surface or receives a substantial
impact. If glass breaks, do not touch or attempt to remove. Stop using your
mobile device until the glass is replaced by a qualified service center.
Some people may be susceptible to epileptic seizures or blackouts when
exposed to flashing lights, such as when playing video games. These may
occur even if a person has never had a previous seizure or blackout.
If you have experienced seizures or blackouts, or if you have a family
history of such occurrences, please consult with your physician before
playing video games or enabling a flashing-lights feature (if available) on
your mobile device.
Discontinue use and consult a physician if any of the following symptoms
occur: convulsion, eye or muscle twitching, loss of awareness, involuntary
movements, or disorientation. It is always a good idea to hold the screen
away from your eyes, leave the lights on in the room, take a 15-minute
break every hour, and stop use if you are tired.
Caution About High Volume Usage
Warning: Exposure to loud noise from any source for
extended periods of time may affect your hearing. The
louder the volume sound level, the less time is required
before your hearing could be affected. To protect
your hearing:
• Limit the amount of time you use headsets or headphones at high
• Avoid turning up the volume to block out noisy surroundings.
• Turn the volume down if you can’t hear people speaking near you.
If you experience hearing discomfort, including the sensation of pressure
or fullness in your ears, ringing in your ears, or muffled speech, you should
stop listening to the device through your headset or headphones and have
your hearing checked.
For more information about hearing, see our Web site at (in English only).
Repetitive Motion
When you repetitively perform actions such as pressing keys or entering
finger-written characters, you may experience occasional discomfort in
your hands, arms, shoulders, neck, or other parts of your body. If you
continue to have discomfort during or after such use, stop use and see a
Use and Care
Use and Care
To care for your Motorola phone, please keep it away from:
liquids of any kind
Don’t expose your phone to water, rain, extreme
humidity, sweat, or other moisture. If it does get wet,
don’t try to accelerate drying with the use of an oven or
dryer, as this may damage the phone.
extreme heat or cold
Avoid temperatures below 0°C/32°F or above 45°C/
Don’t try to dry your phone in a microwave oven.
dust and dirt
Don’t expose your phone to dust, dirt, sand, food, or
other inappropriate materials.
cleaning solutions
To clean your phone, use only a dry soft cloth. Don’t use
alcohol or other cleaning solutions.
the ground
Don’t drop your phone.
FCC Notice to Users
The following statement applies to all products that have received
FCC approval. Applicable products bear the FCC logo, and/or an
FCC ID in the format FCC-ID:xxxxxx on the product label.
Motorola has not approved any changes or modifications to this device by
the user. Any changes or modifications could void the user’s authority to
operate the equipment. See 47 CFR Sec. 15.21.
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. See 47 CFR
Sec. 15.19(3).
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Notice
Information from the World Health Organization
Present scientific information does not indicate the need for any special
precautions for the use of mobile phones. If you are concerned, you may
want to limit your own or your children’s RF exposure by limiting the length
of calls or by using handsfree devices to keep mobile phones away from
your head and body.
Source: WHO Fact Sheet 193
Further information:
Caring for the Environment by Recycling
symbol on
a Motorola product means the product should not
be disposed of with household waste.
WHO Information
Disposal of your Mobile Device and Accessories
Please do not dispose of mobile devices or electrical accessories
(such as chargers, headsets, or batteries) with your household waste.
These items should be disposed of in accordance with the national
collection and recycling schemes operated by your local or regional
authority. Alternatively, you may return unwanted mobile devices and
electrical accessories to any Motorola Approved Service Center in
your region. Details of Motorola approved national recycling schemes,
and further information on Motorola recycling activities can be found
Disposal of your Mobile Device Packaging and User’s Guide
Product packaging and user’s guides should only be disposed of in
accordance with national collection and recycling requirements. Please
contact your regional authorities for more details.
Privacy and Data Security
Motorola understands that privacy and data security are important to
everyone. Because some features of your mobile device may affect your
privacy or data security, please follow these recommendations to enhance
protection of your information:
• Monitor access—Keep your mobile device with you and do not leave
it where others may have unmonitored access. Lock your device’s
keypad where this feature is available.
• Keep software up to date—If Motorola or a software/application
vendor releases a patch or software fix for your mobile device that
updates the device’s security, install it as soon as possible.
• Erase before recycling—Delete personal information or data from
your mobile device prior to disposing of it or turning it in for recycling.
For step-by-step instructions on how to delete all personal information
from your device, see the section entitled “master clear” or “delete
data” in the user’s guide.
Privacy and Data Security
Smart Practices While Driving
Driving Safety
Drive Safe, Call Smart
Check the laws and regulations on the use of mobile devices and
their accessories in the areas where you drive. Always obey them.
The use of these devices may be prohibited or restricted in certain
areas—for example, handsfree use only. Go to
callsmart (in English only) for more information.
Your mobile device lets you communicate by voice and data—almost
anywhere, anytime, wherever wireless service is available and safe
conditions allow. When driving a car, driving is your first responsibility. If
you choose to use your mobile device while driving, remember the
following tips:
• Get to know your Motorola mobile device and its features such
as speed dial and redial. If available, these features help you to place
your call without taking your attention off the road.
• When available, use a handsfree
device. If possible, add an additional layer
of convenience to your mobile device with
one of the many Motorola Original
handsfree accessories available today.
• Position your mobile device within easy reach.
Be able to access your mobile device without removing your eyes from
the road. If you receive an incoming call at an inconvenient time, if
possible, let your voicemail answer it for you.
• Let the person you are speaking with know you are driving; if
necessary, suspend the call in heavy traffic or hazardous
weather conditions. Rain, sleet, snow, ice, and even heavy traffic can
be hazardous.
• Do not take notes or look up phone numbers while driving. Jotting
down a “to do” list or going through your address book takes attention
away from your primary responsibility—driving safely.
• Dial sensibly and assess the traffic; if possible, place calls when
your car is not moving or before pulling into traffic. If you must
make a call while moving, dial only a few numbers, check the road and
your mirrors, then continue.
• Do not engage in stressful or emotional conversations that may
be distracting. Make people you are talking with aware you are driving
and suspend conversations that can divert your attention away from the
• Use your mobile device to call for help. Dial 999 or other local
emergency number in the case of fire, traffic accident, or medical
• Use your mobile device to help others in emergencies. If you see
an auto accident, crime in progress, or other serious emergency where
lives are in danger, call 999 or other local emergency number, as you
would want others to do for you.*
• Call roadside assistance or a special non-emergency wireless
assistance number when necessary. If you see a broken-down
vehicle posing no serious hazard, a broken traffic signal, a minor traffic
accident where no one appears injured, or a vehicle you know to be
stolen, call roadside assistance or other special non-emergency wireless
Wherever wireless phone service is available.
more information
user’s guide: