Siemens OpenStage 15 SIP IP phone User Guide
Below you will find brief information for IP phone OpenStage 15 SIP. OpenStage 15 SIP is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. It has a built-in 10/100 Mbps Ethernet switch, allowing you to connect a PC to the LAN directly via the phone. You can also connect an OpenStage Key Module 15 to your phone, which provides an additional 18 illuminated, programmable sensor keys.
advertisement
Documentation
OpenScape Voice
OpenStage 15 SIP
User Guide
Siemens Enterprise Communications www.siemens-enterprise.com
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Important information
Important information
Q
For safety reasons, the telephone should only be supplied with power:
• using the original power supply unit.
Part number: L30250-F600-C14x (x: 1=EU, 2=US,
3=UK) or
• in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard.
Never open the telephone or a key module. Should you encounter any problems, contact the responsible administrator.
Use only original Siemens accessories. The use of other accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.
Trademarks
The device conforms to the EU directive 1999/5/EC as attested by the CE marking.
All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.
Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.
The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment.
Important information
Location of the telephone
• The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing.
• Do not operate the telephone in damp environments such as bathrooms.
Product support on the internet
Information and support for our products can be found on the Internet at: http://www.siemens-enterprise.com/ .
Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at: http://wiki.siemens-enterprise.com/ .
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Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General information. . . . . . . . . . . . . . . . . . . . . . . . . . .11
Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 12
Single-line telephone/multi-line telephone. . . . . . . . . . . . . . . . . . . . . . . 13
Getting to know your OpenStage phone . . . . . . . . .14
The user interface of your OpenStage 15 . . . . . . . . . . . . . . . . . . . . . . . 14
Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 16
OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mailbox key and Menu key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Trunk keys (on multi-line phones only). . . . . . . . . . . . . . . . . . . . . . . 20
Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Answering a call via the loudspeaker (speakerphone mode) . . . . . . 33
Picking up the held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . 36
Switching from speakerphone mode to the handset . . . . . . . . . . . . . . 37
Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . 38
Two calls simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
During dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Immediate dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . 48
Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Ending a consultation call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 52
Putting on hold and retrieving successively or simultaneously . . . . 53
Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Activate or deactivate immediate forwarding . . . . . . . . . . . . . . . . . 56
Saving destination phone numbers for call forwarding . . . . . . . . . . 57
Activate/deactivate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . 59
Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Allow callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Calling back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
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Programmable keys. . . . . . . . . . . . . . . . . . . . . . . . . . .67
List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Programming a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Beginning programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Beginning programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Programming enhanced functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Repertory dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Configuring a fixed forwarding key . . . . . . . . . . . . . . . . . . . . . . . . . 72
Configuring a variable call forwarding key . . . . . . . . . . . . . . . . . . . . 73
Using programmed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Example 2: Call Waiting toggle Activating/deactivating . . . . . . . . . . 74
Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Resetting programmable keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Enhanced phone functions. . . . . . . . . . . . . . . . . . . . .76
Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Dialing with the DDS key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . 96
Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
System-based conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Activating/deactivating the call journal . . . . . . . . . . . . . . . . . . . . . . 106
Making calls with multiple lines . . . . . . . . . . . . . . 107
Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . 107
Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . 107
Manual trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Automatic trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Dialing the last dialed number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Forwarding calls for primary line . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . 110
Making and receiving calls with multiple lines . . . . . . . . . . . . . . . . 110
Putting a line on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Lines with hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . 112
Connecting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Deflecting a call to a DSS station . . . . . . . . . . . . . . . . . . . . . . . . . 116
LED display on DSS keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Making calls in an executive-secretary team . . . . . . . . . . . . . . . . . . . . 117
Sample scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Connecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
DSS keys can be used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Settings for MultiLine (keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . . 121
Line preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Enabling do not disturb via a key . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Enabling do not disturb via the idle menu . . . . . . . . . . . . . . . . . . . 125
Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
User password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Phone locking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
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Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . 132
Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . 132
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . 133
Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Logging off from the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Logging on with forced logoff at a remote phone . . . . . . . . . . . . . 135
Logging on with forced, delayed logoff at a remote- phone . . . . . 136
OpenScape Voice functions. . . . . . . . . . . . . . . . . . .137
Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Temporarily activating anonymous calling for the next call . . . . . . 139
Temporarily deactivating anonymous calling for the next call . . . . 139
Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Accepting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Using abbreviated dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Hunt group functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Marking the last line in the hunt group chain. . . . . . . . . . . . . . . . . 145
Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Muted silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
One-way Intercom and Two-way Intercom function . . . . . . . . . . . . . . 152
One-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Two-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Announcing the local phone number. . . . . . . . . . . . . . . . . . . . . . . . . . 154
Retrieving and dialling the last answered caller . . . . . . . . . . . . . . . 155
Retrieving and dialling the phone number of the last caller dialled 155
Picking up out-of-hours calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Code table for OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . 157
Individual phone configuration . . . . . . . . . . . . . . . 158
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Tone and indication with an unsecured voice connection . . . . . . . 167
Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Country-specific settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Initiating the reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
The following features are not supported:. . . . . . . . . . . . . . . . . . . 176
Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Using the call recording feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Automatic call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Manual call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Call recording with AutoStart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . 180
Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Your call is paused and reconnected during the recording. . . . . . . 181
Setting up a conference during recording . . . . . . . . . . . . . . . . . . . 182
Adding conference participants . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Your call is included in a conference during the recording. . . . . . . 183
Putting a line on hold manually during the recording . . . . . . . . . . . 183
Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
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Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Calling up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Administrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 192
Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .194
Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . 194
User menu display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
General information
General information
About this manual
This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you, this may be due to one of the following reasons:
• The function is not configured for you or your telephone. Please contact your system support representative.
• Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade.
This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.
These instructions should be read and followed by every person installing, operating or programming an OpenStage phone.
For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.
This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions.
Symbols used in the manual
Settings
Operations and settings that can be made both at the phone and over the
Web interface are indicated by an icon and page reference.
V is a reference to an operation or setting performed directly on the phone z is a reference to an operation or setting performed via the Web-interface
11
General information
Call recording
/
@
.
~
Switch on recorder (standby mode)
Switch off recorder
Start recording
Stop recording
Service
The Siemens service department can only help you if you experience problems or defects with the phone.
Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact your network provider.
If you experience problems or defects with the phone, please dial the service number for your country.
Intended use
The OpenStage phone is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device.
Any other use is regarded as unauthorized.
Telephone type
The phone name data can be found on the name plate on the base of the device; The exact product name and serial number are specified here. Specific details concerning your communications platform can be obtained from your service technician.
Please have this information ready when you contact our service department regarding faults or problems with the product.
Speakerphone quality and display legibility
• To ensure good speakerphone quality, the area in front of the telephone
(front right) should be kept clear). The optimum distance is approx. 50 cm.
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display to ensure you have a frontal view of the display while eliminating light reflexes.
– Adjust the contrast as required page 158.
12
General information
Single-line telephone/multi-line telephone
Your OpenStage 15 is a "multi-line telephone". This means that multiple lines can be configured, which is not the case with single-line phones.
Each line is assigned an individual phone number which you can use to make and receive calls.
The programmable keys function as line keys on multi-line phones
A number of specific features must be considered when using a multi-line
phone to make and receive calls page 110.
13
Getting to know your OpenStage phone
Getting to know your OpenStage phone
The following sections describe the most frequently used operating elements and the displays on your OpenStage phone.
The user interface of your OpenStage 15
1
2
3 4
5
6
7
1 You can make and receive calls as normal using the
handset.
2
The
display provides intuitive support for telephone operation (two lines with up to 33 characters each).
3
Audio keys are also available, allowing you to optimally configure the audio features on your telephone
4
O mailbox key and N menu key.
5 The
keypad is provided for input of phone numbers/codes.
6 The
navigation keys is used to operate the phone page 18.
7 The
programmable sensor keys can be programmed with func-
14
Getting to know your OpenStage phone
Ports on the underside of the phone
Power supply unit
(if necessary)
PC
Network switch
Local cable type
K ey module
Handset
Properties of your OpenStage 15
Display type
Full-duplex speakerphone function
10/100 Mbps Ethernet switch page 16
Wall mounting
LCD display, 24 x 2 characters
;
;
;
15
Getting to know your OpenStage phone
Using network ports more efficiently
OpenStage 15 has a built-in 10/100 Mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone. The telephone-PC connection option must first be activated on the telephone by administrator.
Network switch OpenStage 15 PC
Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly.
16
Getting to know your OpenStage phone
OpenStage Key Module 15
The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys.
Like keys on the phone, these keys can be programmed and used accord-
You can only attach one OpenStage Key Module 15 to your OpenStage 15.
17
Getting to know your OpenStage phone
Keys
Audio keys
Key Function when key is pressed
-
Set the volume lower
n
Turn speaker on/off (with red LED key) page 37.
+
Set the volume higher
Mailbox key and Menu key
Key Function when key is pressed
O
Open the menu for voicemail or missed calls (with red LED key).
N
Open the phone’s main menu (with red LED key).
Navigation keys
These are used to manage most of your phone’s functions and display.
Key Function when key is pressed
<
In lists and menus: Scroll up. Set lighter contrast
=
• Confirm input
• Perform action
:
In idle mode: Open the idle menu page 24.
In lists and menus: Scroll down. Set darker contrast page 158.
18
Getting to know your OpenStage phone
Programmable function keys
Your OpenStage 15 has eight illuminated keys to which you can assign functions or numbers.
Increase the number of programmable function keys by connecting a OpenStage Key Module 15
Peter Fox
Destinations?
Depending on how they are programmed, you can use the keys as:
•
•
Each key can be programmed with one function.
Press the key briefly to activate the programmed function or dial the stored number.
If you hold the key down, you will be prompted as to whether you want to program this function key.
If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu
page 68 (ask your administrator about the current setting).
Your OpenStage is delivered with label strips. Write functions or names in the white fields on the label strips.
The status of a function is shown by the LED on the corresponding function key.
Line and DDS keys can only be programmed by administrator via the service menu.
Meaning of LED displays on function keys
LED
S
Off
T
Flashing
1
R
On
Meaning of function key
The function is deactivated.
Indicates the function status.
The function is activated.
[1] In this manual, flashing sensor keys are identified by this icon, regardless of the flashing interval. The flashing interval represents different statuses, which are described in detail in the corresponding sections of the manual.
The programmable keys on multi-line phones function as trunk keys
19
Getting to know your OpenStage phone
Trunk keys (on multi-line phones only)
The programmable keys on multi-line phones function as line keys. Each key that is assigned the function "line" is handled as a line. This means up to seven lines can be configured.
A distinction is drawn here between primary, secondary and phantom lines. Each of these line types can be used on a private or shared basis
Primary line
All multi-line telephones have a primary line. This line can be reached in the usual manner via your public phone number. Incoming calls are signaled on this line.
To avoid conflict between individual multi-line phones, the functions
"Do not disturb" and "Call forwarding" can only be used for the primary line.
Secondary line
The secondary line on your phone is used as a primary line by another subscriber of the line trunk group. Your primary line, which is configured on another telephone in the line trunk group, simultaneously functions as the secondary line on that telephone.
Phantom line
Phantom lines are not used as primary lines by any telephones in the line trunk group. Phantom lines are established when the number of lines provided by a communications system exceeds the number of available telephones.
Line utilization
•
Private line: A line that is used by a single telephone. This line cannot be used as a secondary line by another telephone.
•
Shared line: A line that is configured on multiple telephones. The line status is displayed for all telephones that share this line. If, for example, a shared line is being used by a telephone, a status message indicating
that this line is busy is displayed on all other telephones ( page 21).
•
Direct call line: A line with a direct connection to another telephone.
20
Getting to know your OpenStage phone
You can see the status of the line from the LED:
LED display
LED
S
Not lit
Explanation
The phone is in idle mode.
Flashing
• Incoming call on the line (
• "Hold reminder" is activated (
T
Flickering
• Outgoing call on the line
• The incoming call was prioritized and selected in accordance with the "Automatic line selection for incoming calls" option
Fast blinking
The line is on "Hold".
Blinking
Call forwarding is activated
R
Illuminated The line is busy
21
Getting to know your OpenStage phone
Keypad
You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits, select "Back" with the navigation keys and confirm with
=.
In situations where text input is possible, for example, when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned. To do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number
4 key on the keypad twice. When entering text, all characters available for the key pressed and the character selected are briefly displayed.
Character overview (depends on the current language setting)
Key 1x 2x 3x 4x 5x 6x
1
]
1
2 a b c
2
ä
3 d e f
3
4 g h i
4
5 j k l
5
6 m n o
6
ö
7 p q r s
7
ß
8 t u v
8
ü
9 w x y z
9
0
0
(
1 2
[1] Next letter in upper case (active for maximum one second)
[2] Switch to digit input
)
.
, ? !
’ " ( ) @ / : _
22
Getting to know your OpenStage phone
Multi-function keys
Key Function during text input Function when held down
)
Write special characters.
Deactivate the ring tone
(
Switch between upper and lower case
Activate the telephone lock.
Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376).
Text editor
Additional options are available in the text editor. This is used when programming a forwarding destination, for example. In this way, you can, for example, move the cursor freely and copy or insert text.
You can select further editor functions via the navigation keys and confirm each one using
=:
• OK: Applies changes and closes the editor
• Delete: Deletes characters from right to left
• Cancel: Discards changes and exits the editor
• Mode (here
( can also be used to switch):
– 123: Digits only
– ABC: Upper-case letters only
– Abc: First letter in upper case, subsequent letters in lower case
– abc: Lower case letters only
• Move cursor left: Moves the cursor to the left
• Move cursor right: Moves the cursor to the right
• Copy: Copies the entire content to the clipboard
• Paste: Inserts the entire content from the clipboard to the cursor position
23
Getting to know your OpenStage phone
Display
Your OpenStage 15 comes with a black-and-white LCD display. Adjust the
contrast to suit your needs ( page 158).
Idle mode
If there are no calls taking place or settings being made, your
OpenStage 15 is in idle mode.
Press the
O
key to return to the idle display again, for example,
the Service menu ( page 29), press the
N
key. You can also configure a "Show telephone screen" function however for both
cases (see page 67) to return to the idle mode screen again.
Example:
Time
10:29
B 220870
SO . . : l
Date
Open the idle menu
Own phone number
Message icon
Idle menu
In idle mode press navigation keys
:. The current function is displayed
in the second display line, or
=
page 18, then the idle menu opens.
You can call up various functions here. Entries may vary.
The idle menu may contain the following entries:
• Redial?
• Ringer off?
• Do not disturb on?
• Mobile logon?
• Cancel callbacks?
• Directed pickup
• Back?
24
Getting to know your OpenStage phone
Icons in the idle display
In the first line, the time, weekday and date are displayed in addition to icons for different situations and options:
Icon Explanation
The ring tone is deactivated.
The phone lock is activated.
The "Do not disturb" function is activated.
A mobile user is logged on to the telephone.
Your attention will be drawn to events in the second line:
Icon Meaning
You received new voice messages.
B
New entries have been added to the call lists.
Local call forwarding is active.
An advisory icon in front of own phone number (replaced, for example, by call forwarding or mobility icon).
25
Getting to know your OpenStage phone
Context-dependent displays
Depending on the situation at hand, the display on your OpenStage phone displays different content, to which you can respond intuitively.
Information on actual events
The following icons appear centered on the display when your phone is idle and signal current properties or events.
Example: You missed two calls in your absence.
02
You have two new voice messages that you can open by pressing
O
Your attention will be drawn to events in the second line:
Icon Explanation
B
You received new voice messages.
New entries have been added to the call lists.
Local call forwarding is active.
Message icon in front of own phone number (replaced, for example, by call forwarding or mobility icon).
Context menus
If an arrow appears beside an entry in the second line, a context menu whose options you can select using navigation keys
< or :
(
page 18). The range of functions available is situation-specific.
First menu entry
(selected on callup)
Consultation?
Start conference ?
Hold?
Blind transfer call?
Disconnect?
Directed pickup?
Other menu options
(hidden)
Press the
O
key to return to the telephony interface again, for example, from a call list (
page 28). To return to the telephony
interface again from the Service menu (
N key. You can also configure a "Show telephone screen" function
however for both cases (see page 67) to return to the telephony
interface screen again.
26
Getting to know your OpenStage phone
Idle display context menu
You receive the following functions (if activated) by pressing navigation keys
= or : . The current funtion is displayed in the second display line. The other functions are hidden and can be selected using navigation keys
: or <:
Redial {1} 1234
Ringer off
Do not disturb off
Mobile logon
Cancel call backs
Directed pickup
First entry (selected when you call up the menu, if you have already dialed a phone number)
Other menu options (hidden)
Functions during a call
In many operating situations you are offered appropriate functions or notes in the second line of the display. Other available functions remain hidden and can be selected using navigation keys
: or <:
Example: You set up a consultation call. The second line displays the first of three dependant functions. Select the appropriate function and confirm this with
=.
012345|
First display line
Dial
Redial {1}
Retrieve held call
Second display line
(current option)
Other possible menu options
(hidden)
The menu with the functions closes automatically after you have executed an action.
To delete info-only messages, press Navigation key
=.
Icons during a call
Icon Meaning
The call is active.
High-quality voice connection (G.722).
The call has been disconnected.
{
}
You have placed the call on hold (e.g. consultation hold).
Your call partner has placed the call on hold.
The voice connection is secure.
The voice connection is not secure.
27
Getting to know your OpenStage phone
Records
Entries in the call list and messages in your mailbox system (if configured) are known as records.
The LED on the
O
key flashes to signal new missed calls or messages
Press the
O key and use the navigation keys to select the required submenu.
• Messages
• Calls
You can use the navigation keys to navigate through the menus as de-
Messages
If configured (contact the relevant administrator), this provides you with access to your mailbox system e.g. HiPath Xpressions.
If your system is appropriately configured, activating this function opens the menu for voicemail
Calls
This list appears as soon as you receive
new missed calls if you select the option
Calls in the Records menu. You can then scroll up or down to reach the
Calls menu. The following calls or call attempts are logged as call lists:
• Missed: Missed calls
• Dialed: Dialed calls (with or without connection)
• Received: Answered calls
• Forwarded: Forwarded calls
The number of missed calls and unchecked calls is shown on the idle display. Missed calls are not saved and displayed if the call journal is disabled
Call lists
The call journal function must be activated in order to display call
lists page 106. The call journal must also be activated for the cus-
tomary last number redial function. If the call journal is not activated, you are simply shown the voicemail selection when you press the
O key.
Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the log is deleted. Multiple calls from the same number are only listed once.
The following data is saved, e.g. for missed calls:
• Phone number/name depending on available data.
• Number of call attempts.
• The date and time of the last call attempt from each user listed.
28
Getting to know your OpenStage phone
The administrator may have made special settings for missed calls. To indicate new missed calls,
• the LED on the
O key flashes and you are shown a message on the display,
• or you may simply receive a message on the display.
Missed calls are not signaled if the call journal is disabled
Entries can only be saved if the caller ID is displayed as a name, number or both. If the caller ID is not transferred, the call is saved as "Unknown".
You can delete all the entries in the respective call list page 105. After
selecting an entry, you can dial it immediately by confirming
Program/Service menu
You can make local settings here.
Press the
N key and confirm the User menu. If configured, enter and confirm your personal user password.
You can use the navigation keys to navigate through the menus as described on
page 18. Once the admin password has been entered, the
Admin menu is available to the relevant administrator.
User settings
In the
User menu (see page 194), settings options are provided that al-
low you to adapt the telephone to your individual requirements.
Select a menu using the navigation keys:
• "Date and time"
• "Audio"
• "Configuration" e.g.
• "Phone"
• "Locality"
•
•
"Network information" page 172
•
"Diagnostic information" page 185
•
If you are in one of these menus or submenus, depending on the situation, you have the following options to leave the menus:
•
Save & Exit (If you have made a setting and want to keep it)
•
Exit (no save) (If you have made a setting which you do not want to use after all or if you do not want set any of the options)
•
Back (If you want to leave the main menu or submenu)
• Press and hold the
: key to access the option to leave the current menu level.
• You exit the menu by pressing the
N key and return to idle mode
29
Getting to know your OpenStage phone
Interrupting editing in the menu
You can interrupt editing in the menu, for example, to call someone or to answer a call. Then press the
N key. This takes you back to the point in the menu from which you exited.
This is however only possible for a limited period which is by administrator using the inactivity timeout setting. If the configured time expires, you need to reenter your password when opening the menu and manually go to the required point in the menu.
Interrupting the editing:
• By pressing the
N key you interrupt the editing, leave the menu and
• If you receive a call during editing and you answer it, you automatically change to the call view (see also
To go back to editing mode in the menu, press the
N key again.
Network information
V
Information about the IP address or name which was assigned to the phone in the network and therefore the HTML address of the web interface.
View information on the phone
Contact your administrator or refer to the OpenStage Administration Manual for more on the network information values listed here.
Diagnostic.Information
V
Provides information on all the main settings for the telephone. Can pro-
vide valuable help in support situations page 185
V
Reset phone
Personal settings made via the telephone menu or the web interface can be reset to factory settings
Administration
You can access the administration area via the "Admin" function and by entering the administration password.
Refer to the administration manual supplied with your phone for more detailed information on this topic.
30
Getting to know your OpenStage phone
Control and monitoring function
A control or monitoring function can be activated on your phone for service purposes by remote maintenance.
Control function
The administrator has the option to activate and deactivate features of the phone via remote maintenance. During maintenance the handset, microphone, loudspeaker and headset are deactivated. You are additionally informed on the display that the control function is active.
Monitoring function
In order to detect malfunctioning of a phone for example, the administrator installs a monitoring function. You can use your phone as normal during monitoring. However you will first be informed about the operation with a message on the display and prompted to allow monitoring.
If administrator has activated a function on your phone, which continuously transmits operating data to a server, you will see the flashing icon in the upper display line.
Activating a diagnostic call
In the event of connection problems with a specific destination, the administrator may ask you to enter an activation code before the number of the subscriber, which can be used to initiate tracing of the call data on the phone. The activation code, which must be provided to you by the administrator and which comprises a leading asterisk, followed by three digits and the hash sign as the terminating character, must be entered before the actual phone number. At the end of the call, the call-related data is sent for further analysis to the DLS server, which then passes it to the "OpenScape
Voice Trace Manager".
31
Basic functions
Step by step
Basic functions
Please read the introductory chapter "Getting to know your OpenStage phone"
carefully before performing any of the steps described here on your phone.
Secure voice transmission
Prerequisite: The secure voice communication option must be activated by your administrator.
If you call a party or receive a call from a party over a secure connection, a padlock icon appears on the display.
1 appears on the other party’s line. You can opt to have voice connections that are no longer secure indicated by a brief alerting tone and the message "Unencrypted call" appears on the second line for two seconds (see
Answering a call
Your OpenStage phone rings with the tone signal set when an incoming call is received.
If transmitted, calling party information (name, phone number) appears on the display.
If you have set a pattern melody
your phone, it is possible that administrator has preset a different pattern melody or pattern sequence or deactivated the ringtone, depending on the call type (e.g. an external or internal call).
An incoming call will interrupt any ongoing telephone setting operations. When the call ends, you can press the
N key to return to the point in the menu structure where you were interrupted.
1.
Closed for secure or open for nonsecure voice communication
32
Basic functions
Step by step
Answering a call via the handset
The phone is ringing. The caller is displayed.
^
Lift the handset.
if nec.
+
or
-
Set the call volume.
Answering a call via the loudspeaker
(speakerphone mode)
Accept?
The phone is ringing. The caller is displayed.
l Confirm. The n key lights up.
or
n
Press the key shown. The key lights up. The speakerphone function is activated.
if nec.
+
or
-
Set the call volume.
Suggestions for using speakerphone mode:
• Tell the other party that speakerphone mode is active.
• Adjust the call volume while speakerphone mode is active.
• The ideal distance between the user and the phone in speakerphone mode is about 50 cm.
33
Basic functions
Step by step
Directed pickup?
Directed pickup?
Directed pickup
You can pick up a call signaled at an absent coworker’s phone. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call.
Accept call
Prerequisite: You know the coworker’s internal phone number and the function is configured for you in
OpenScape Voice.
A coworker’s phone rings.
f
Select and confirm the option shown in the idle phone’s context menu.
or.
^
Lift the handset.
or
n
Press the key shown.
f
Select and confirm the option shown.
j
Enter and confirm the relevant phone’s internal number.
You are connected to the calling party either via the handset or in speakerphone mode.
34
Basic functions
Step by step
Directed pickup?
Directed pickup?
Picking up the held call
Prerequisite: Your colleague has placed a call on hold on their multiline phone
worker’s internal phone number and the function is configured for you in OpenScape Voice.
f Select and confirm the option shown in the idle phone’s context menu.
or.
^
Lift the handset.
or
n
Press the key shown.
f Select and confirm the option shown.
j
Enter and confirm the relevant phone’s internal number.
You are connected to your colleague’s held call either via the handset or in speakerphone mode.
35
Basic functions
Step by step
Switching from handset to speakerphone mode
Make note of the two different processes and activate, if necessary, your preferred setting
Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator.
Standard mode
n
and
\
Hold down the key and replace the handset. Then release the key and proceed with your call.
US mode
If the country setting is set to US, you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode.
n
Press the key shown.
\
Replace the handset. Proceed with your call.
{
or
}
A secure voice communication is indicated by a closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an open padlock icon on the graphic display (see also
36
Basic functions
Step by step
Switching from speakerphone mode to the handset
Prerequisite: You are conducting a call in speakerphone mode.
^
Lift the handset. The n key goes out.
Open listening
You can let other people in the room join in on the call.
Let the other party know that you have turned on the loudspeaker.
Prerequisite: You are conducting a call via the handset.
Activating
n
Press the key shown.
Deactivating
n
Press the lit key.
Switch to speakerphone mode
n
and
\
Hold down the key and replace the handset. Then release the key and proceed with your call.
37
Basic functions
Step by step
Disconnect
?
Activating/deactivating the microphone
To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree microphone.
Prerequisite: You are conducting a call. The "Mute" key is configured.
Deactivating the microphone
S
Press the "
Mute" key.
Activating the microphone
R
Press the illuminated "
Mute" key.
m
Ending a call
Select and confirm the option shown.
or
S
Press the „
Release“ key (the „Release“ key must be configured
or If you are conducting a call via the handset:
\
Replace the handset.
or In speakerphone mode: n
Press the lit key.
38
Basic functions
Step by step
Group call
Telephone status
Ringer on
Ringtone off
Silent in
Connection
Silent in
Connection
Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group.
A group call is displayed on the phone. administrator may have made the following settings for signaling:
Handset
Handset
Open listening
Ring on group call
= Yes
Ringtone
Loudspeaker
Ringtone
Loudspeaker
Beep
Handset and loudspeaker
Open listening Beep
Loudspeaker
Speakerphone mode
Beep
Loudspeaker
Handset
Nothing
Nothing
Handset
Open listening
Beep
Handset and loudspeaker
Open listening Beep
Loudspeaker
Speakerphone mode
Beep
Loudspeaker
Ring on group call
= No
Beep
Loudspeaker
Beep
Handset
Beep
Handset and loudspeaker
Beep
Loudspeaker
Beep
Loudspeaker
Nothing
Beep
Handset
Beep
Handset and loudspeaker
Beep
Loudspeaker
Beep
Loudspeaker
The volume settings can be found from page 163.
39
Basic functions
Step by step
Further administrator settings for group calls:
• The group call can be picked up both by lifting the handset and via the "Pickup call" menu option.
• The group call be picked up via the "Pickup call" menu option but
not by just lifting the handset.
• A key is programmed for call pickup.
• Open a pop-up menu with the Call pickup key when a group call is waiting.
Picking up a group call with the call pickup key
Prerequisite: The Call pickup key is configured. Your administrator have set up the group call such that it is only displayed through flashing of the Call pickup key.
The phone can also ring when idle.
A group call is waiting. The Call pickup key flashes. The group call is not shown on the display.
R
Press the key with the "Call pickup" function.
The group call is now shown on the display with
Pickup: Caller
for: Party
The pop-up menu opens:
Picking up a group call immediately via the pop-up menu
Prerequisite: Your administrator has set up the group call such that it will be shown immediately on the display and the pop-up menu will open.
• A group call is waiting and is shown on the display with
Pickup: Caller
for: Party
40
Step by step
Pickup call?
Ignore?
Basic functions
Picking up a group call
The pop-up menu opens: l
or
Confirm.
^
Lift the handset (only if the appropriate function is set by your administrator)
or
R
Press the key with the "Call pickup" function or press it again if call answering was initiated via the key. The speakerphone function is activated.
f
Ignoring a group call
Select and confirm the option shown. The phone stops signaling the group call.
41
Basic functions
Step by step
Messages
Call Mailbox
Listening to voicemail
To use this function, you need to have a voice mailbox set up on your communication platform for voicemails
(see
The message key
O
flashes to indicate new messages and the
F icon appears on the display. The LED only extinguishes when all new messages have been picked up and there are no missed calls.
Picking up messages
O
Press this key when the phone is in idle mode. The menu for data records opens.
Select and confirm to open the menu for voicemail.
If messages are waiting, you will be shown a list with the new messages and the messages you have already listened to, sorted by status. The number of the respective messages is indicated. You can browse the list using the cursor keys.
Confirm the option shown to call the mailbox. Follow the voice instructions. You may need to enter a password.
Calling the mailbox directly
You can also call the mailbox directly without using the menu. The mailbox answers even if there are no messages waiting.
^
Lift the handset.
O
Press this key. The mailbox answers. Follow the voice instructions. You may need to enter a password.
You can call the mailbox any time you see the
"Please dial" prompt on the display.
42
Step by step
Basic functions
Call control
To ensure that you do not miss any important calls, administrator can configure a key that blinks when a call is waiting, for instance, when you are dialling a number or when two calls come in simultaneously.
Call control does
not work on multi-line phones
Two calls simultaneously
Prerequisite: The call control (2nd alert) key is set up
and "call waiting" is permitted ( page 89).
Y Y two calls ring at the same time.
Caller information from the first caller is displayed and you have the following options:
• Accept
• Reject
• Deflect
T
The "call control" key flashes and you hear an alerting tone.
Display second caller
T
If you press the flashing "call control" key, you will be shown information on the second caller and you will likewise be given the three options to choose from.
Return to first caller
T
By pressing the flashing "call control" key again, you will be shown the information on the first caller again.
Accept a call
If you accept one of the calls, the other call is treated as
43
Basic functions
Step by step
During dialling
Note that when you set up call control, the "Busy when dialing"
abled. The exception is if you dial a number dur-
Prerequisite: The "call control" (2nd alert) key is set up and "call waiting" is permitted (
^ j
You receive a call while you are dialling. You hear an alerting tone and the "call control" key flashes.
T
Press the flashing "call control" key. Dialling is interrupted. The caller's information is displayed and you have the following options:
• Accept
• Reject
• Deflect
44
Step by step
Dial
Redial {1} ##?
Basic functions
Making calls
If you selected the option "Busy When Dialing"
page 99, you will not be interrupted by an in-
coming call. In this case, the caller hears the busy signal.
Off-hook dialing
^
Lift the handset.
j
Enter the station number. If nec. Correct input using the
Confirm or wait until the dial delay expires (see
l
or
Confirm
1
. ## represents the last number dialed.
The connection is set up.
If you are using a dial plan and Immediate dialing is set (see
page 47, dialing is automatically
performed as soon as the character string entered matches an entry in the dial plan.
1.
Please note the information in relation to the call journal on
45
Basic functions
Step by step
Redial {1} ##?
Dial
On-hook dialing
The connection is set up with on-hook dialing via the loudspeaker (speakerphone mode).
n
Press the key shown.
j
Enter the station number. If nec. Correct input using the
=
Press or wait until the dial delay expires (see
or
l
Confirm
1
. ## represents the last number dialed.
First enter the number
First enter the number. The loudspeaker key illuminates when you enter the first digit. j
Enter the station number. If nec. Correct input using the
Confirm or wait until the dial delay expires (see
The connection is set up.
If you are using a dial plan and Immediate dialing is set (see
page 47), dialing is automatically
performed as soon as the character string entered matches an entry in the dial plan.
46
1.
Please note the information in relation to the call journal on
Basic functions
Step by step
User
Configuration
Outgoing calls
Immediate dialing = No
Yes
Save & Exit
Immediate dialing
Immediate dialing should only be activated if administrator has configured and approved a dial plan.
Immediate dialing is deactivated by default. For this reason after entering the number you must either confirm the "Dial" option or wait until the dial delay expires to set up the connection. If
Immediate dialing is configured, your call is automatically dialed as soon as the string entered matches an entry in the dial plan.
Activating or deactivating immediate dialing
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the User password.
Select and confirm the option shown.
f l l
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Confirm.
47
Basic functions
Step by step
Dialing using the hot or warm line function
Your administrator can configure a hot or warm line for your phone.
If you lift the handset of the phone or press the loudspeaker key
• with a hot line immediately or
• with a warm line after a defined period of time,
• a number specified by administrator is dialed.
Examples:
• The phone in the lift immediately dials the reception number.
• The phone at a patient’s bed dials the ward number e.g. after a minute if no other number is dialed.
48
Basic functions
Step by step
Calls
Dialed
998324
Dial
Redial {1} ##?
Redial
You must have activated the call journal in order to use the call list. This also applies for redialling the last number dialled
journal is disabled, you will be shown the message "Key function unavailable" on the display when you try to execute the last number redial function using a correspondingly programmed function key.
If you still want to access the function for redialling the last number dialled despite having disabled the call journal, you can alternatively use the OpenScape Voice "last caller redial" function, assuming this function has been activated by the administrator
Redialing from the call list
Only calls to the primary line are received on
O
Press the key. The "Records" menu opens.
l
Select and confirm (see also page 28).
l
01.01 f
Select and confirm the option shown. The Dialed call list opens
If entries are saved, select and confirm the required entry.
l Confirm. The phone number associated with the list entry is dialed.
Redialing from the display dialog
^
Lift the handset.
or
n
Press the key shown.
l
Confirm. The last phone number entered is dialed.
49
Basic functions
Step by step
Redial {1} ##?
Redialing from the idle menu
:
or
= press the key shown to open the idle menu l
{
or
}
Confirm. The last phone number entered is dialed.
A secure voice communication is indicated by a closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an open padlock icon on the graphic display (see also
50
Step by step
Consult?
Konferenz starten
Basic functions
Consulting a second party
You can call a second party while a call is in progress.
The connection to the first party is on hold.
Prerequisite: You are conducting a call.
Confirm.
l
or Start conference
Select and confirm the option shown in the context menu for the call connection when you intend to set up a conference with the new participant. You can also use an already configured
Conference key in this instance. j
Enter and confirm the second party’s phone number.
If you want to use a
call list for the consultation, select
Hold in the context menu instead of
Consult or press the
Hold key and then select the required call list (
Alternatively you can select a call list without using the
Hold functions - the active call is automatically placed on
Hold.
51
Basic functions
Step by step
Disconnect & return?
Retrieve held call
Alternate?
Disconnect & return?
f
Ending a consultation call
You end the consultation
Select and confirm the option shown.
The consultation call is disconnected. The call with the first party is resumed.
The second party hangs up
If the second call partner hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up" is disabled (
page 84). Otherwise, the first
call will remain on hold until you receive this prompt after a defined time interval.
Confirm the option shown. You are reconnected with the first party.
If the call is kept on hold, you can retrieve the call via the context menu before the set time expires.
l f
Switching to the held party (alternating)
Prerequisite: You are conducting a consultation call.
Select and confirm the option shown.
In the first display line, the phone number or name and the duration of the active connection are displayed.
You can switch back and forth between two subscribers by repeatedly selecting and confirming
"Alternate".
Ending an alternate operation
Select and confirm the option shown.
The active call is disconnected and the held call is restored.
52
Step by step
Basic functions
Putting on hold and retrieving successively or simultaneously
Putting an active call on hold
Prerequisite: You have a single-line phone and are conducting a consultation call
a second call page 86. The "Hold" key must be con-
S
Press the "Hold" key. The key flashes. The consultation or second call
and the first call are put on hold.
Retrieving the first call
<
Switch to the first call.
R
Press the flashing "Hold" key. You are connected with the other party. The consultation or second call continues on hold.
Retrieving the second call
:
Switch to the held consultation or second call
R
Press the flashing "Hold" key. You are connected with the other party. The first called is put on "Hold" again.
53
Basic functions
Step by step
Complete Xfer?
User
Connecting parties
You can connect the first party with the party you consulted, clearing down your connection to both parties in the process.
Prerequisite: You are conducting a consultation call
page 51 and call joining is allowed
f Select and confirm the option shown.
The active and held calls are joined. You are disconnected from the call.
or Connect by hanging up
]
or
n
Replace the handset or, if you are in speakerphone mode, press the loudspeaker key. The other two parties are now connected to one another.
Allowing call joining
z You can also configure this setting via the Web interface
N
Press the key shown.
Confirm.
if nec.
j
Enter and confirm the User password.
Configuration
Select and confirm the option shown.
Connected calls?
Allow call joining = Yes
Yes
Save & Exit f l l
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
54
Step by step
Basic functions
Call forwarding
You can forward calls for your phone to another phone.
You can also change, activate and deactivate call forwarding during a call. The function
Forwarding must be authorized by administrator.
Prerequisite: The call forwarding function is programmed (
Three forwarding conditions can be programmed in the forwarding menu:
• All Calls
• Busy
• On no reply
Because of its direct impact, "All Calls" call forwarding has the highest priority followed by "No reply" and
"Busy".
If active, "All Calls" call forwarding is indicated on the display when the phone is idle.
Forwarded calls can be logged in a call list (see
The menu
Forwarding offers you three types of call forwarding:
All calls
Busy
Destination phone number
Destination phone number
No reply
Destination phone number
A phone number may already be assigned to each call forwarding type. For example, one Destination could be
Destination 12345.
55
Basic functions
Step by step
Accept?
Umleitungsziel festlegen
Activate or deactivate immediate forwarding
Prerequisite:You have configured the key for "Variable call forwarding" (see
configure the settings for call forwarding via the user menu (
page 78). It is recommended to configure the
key so that you can use the following convenience functions.
S
Press the "Variable call forwarding" key.
Deactivating call forwarding
If call forwarding was activated for
All calls it will now be automatically deactivated.
or Activate forwarding to last destination.
The pop-up menu opens:
The message:
"
Umleitung aktivieren nach" is displayed with the number of the last forwarding destination and you have the following options:
• Accept
• Umleitungsziel festlegen
• Edit call forwarding
• Cancel
Use last forwarding destination
l Select and confirm the option to use the last saved destination for
All calls again. Call forwarding to this destination is immediately activated for All calls and the key
R illuminates.
or Activate with variable destination phone numbers
f
If you want to use a new forwarding destination:
Select and confirm the option shown.
j
Enter and confirm the new destination phone number.
or Confirm saved destination phone number (displayed).
Call forwarding to this destination is immediately activated for
All calls and the key
R illuminates.
56
Basic functions
Step by step
Edit call forwarding?
All calls?
Enter destination?
Saving destination phone numbers for call forwarding
You can also enter the call forwarding settings via
the user menu ( page 78) or via the WEB Sur-
face
Prerequisite:You have configured the key for "Variable call forwarding" (see
S
Press the "Variable call forwarding" key.
The pop-up menu opens: f l f
The message:
"
Umleitung aktivieren nach" is displayed with the number of the last forwarding destination and you have the following options:
• Accept
• Umleitungsziel festlegen
• Edit call forwarding
• Cancel
Select and confirm the option shown.
Three types of call forwarding are offered in the settings menu:
• All calls
• Busy
• No reply
You can check whether
Busy or No reply call forwarding is activated.
Save destination phone number
Select and confirm type of forwarding (here for instance
All calls
)
Select and confirm the option shown.
j
Enter/edit and confirm the destination phone number.
57
Basic functions
Step by step
All calls
Edit favorites?
Destination 1
Save & Exit
Edit call forwarding?
All calls: 3339
Copy?
l
or Edit favourites
You can configure up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned different forwarding conditions.
Select and confirm type of forwarding (here for instance
All calls
) f
Select and confirm the option shown.
l
E.g. select and confirm first destination.
j
Enter/edit and confirm the destination phone number.
If necessary, define additional destination phone numbers.
l Select and confirm the option shown
Copy and insert destination phone numbers
The current destination phone number for a call forwarding type is copied. For example, the current destination phone number for All calls should also become the current destination phone number for No reply.
Prerequisite:You have configured the key for "Variable call forwarding" (see
S
Press the "Variable call forwarding" key.
The pop-up menu opens: f Select and confirm the option shown.
Three types of call forwarding are offered in the settings menu:
• All calls
• Busy
• No reply l
1. Copy
Select and confirm type of forwarding (here for instance
All calls
) f
Select and confirm the option shown.
2. Insert
58
Basic functions
Step by step
No reply
Paste?
No reply: 3339
All calls: 3339
3336
All calls: 3336 f f f
Select and confirm type of destination forwarding (here for instance No reply
)
Select and confirm the option shown.
l f
Both types of call forwarding now have the same destination phone number. The call forwarding type No reply is automatically activated.
Assign a destination phone number for call forwarding
Prerequisite: At least one destination phone number has already been saved.
Select and confirm type of forwarding (here for instance
All calls
)
Select and confirm a saved destination. l Call forwarding is activated and the new destination is displayed.
N
Press the illuminated key to open the call display. If All calls was activated, the forwarding destination is displayed with the forwarding symbol and the
R key illuminates. The Busy and No reply types of call forwarding are not displayed.
Activate/deactivate call forwarding
Prerequisite: There is already a forwarding destination configured for the relevant forwarding type and you have configured the key for "Variable call forwarding"
(see
S
Press the "Variable call forwarding" key.
The pop-up menu opens:
The message:
"
Umleitung aktivieren nach" is displayed with the number of the last forwarding destination and you have the following options:
• Accept
• Umleitungsziel festlegen
• Edit call forwarding
• Cancel
59
Basic functions
Step by step
Edit call forwarding?
All calls: 3339
Turn on: f
Select and confirm the option shown.
l Choose one of the forwarding types offered
All calls: 3339 (deactivated is the default setting)
Busy: 3335
No reply: 3336 and confirm your selection. Here for example All calls.
l Select and confirm the option shown. Call forwarding is activated. This type of call forwarding is deactivated with
Turn off.
Call forwarding settings can appear as follows:
All calls: 3339 (default setting is off)
Busy: 3335
No reply: 3336
N
Press the illuminated key to open the call display. If
All
calls was activated, the forwarding destination is displayed with the forwarding symbol and the
R key illuminates. The Busy and No reply types of call forwarding are not displayed.
60
Basic functions
Step by step
Edit call forwarding
No reply: 3335
Set delay
Defining the ring duration before call forwarding on no reply
You can define how often the phone should ring before the "No reply" call forwarding is activated.
This setting is only available if the "Server features" function was deactivated by the administrator.
z You can also configure this setting via the Web interface
Prerequisite: You have configured the key for "Variable call forwarding" (see
configure the settings for call forwarding via the user
S
Press the "Variable call forwarding" key.
Within three seconds: f
Select and confirm the option shown.
f
Select and confirm the type of call forwarding.
m
Select and confirm the option shown.
j
Enter the desired time in seconds and confirm your entry. The set time is displayed with the option. Call forwarding is activated.
N
Press the illuminated key to open the call display.
61
Basic functions
Step by step
Call forwarding chain
Sometimes calls to a station are forwarded to another station which also has call forwarding or DND activated.
This can create a call forwarding chain consisting of several telephones where the last member of the chain is your phone.
A popup window opens on your phone’s screen with the following information:
• Who is calling
• Who forwarded first or last.
• The reason for the forwarding is displayed by an icon.
You can set whether the station that forwarded first or last is displayed (see
62
Step by step
Call back?
Cancel call backs?
Disconnect
?
Basic functions
Callback
You can request a callback if the station called is busy or if nobody answers.
You receive a callback when the other party’s line becomes free.
This option must be activated by your administrator.
This option is only available if both you and administrator has activated the function
m
Requesting callback
Prerequisite: The station called is busy or nobody answers.
Select and confirm the option shown.
Deleting callback requests
You can delete scheduled callback requests if you no longer need to return a call, for example, at the end of the working day.
Prerequisite: At least one callback was requested. The phone is idle.
Select and confirm the option shown. f m
All callback requests are deleted.
63
Basic functions
Step by step
Accept
Reject?
Deflect
?
Responding to a callback
Prerequisite: A callback was requested. Your phone rings and the station information appears on the screen.
l f
Accepting a callback
Select and confirm the option shown.
Rejecting a callback
Prerequisite: The function Reject
is authorized by administrator.
Select and confirm the option shown.
The callback request is deleted. The caller hears the busy signal. The caller’s phone number is added to the missed calls list.
Forwarding a callback
Prerequisite: The function Deflect
is authorized by administrator.
Select and confirm the option shown.
m j
Enter and confirm the phone number.
64
Basic functions
Step by step
User
Configuration
Outgoing calls?
Callback = No
Yes
Save & Exit
Allow callback
z You can also configure this setting via the Web interface
N
Press the key shown.
Confirm.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Confirm.
f l l
Select and confirm the option shown.
Select and confirm to activate the callback function.
Select and confirm the option shown.
65
Basic functions
Step by step
Calls
Missed
998324
Dial
Calling back missed calls
Calls received while you are absent are indicated by a
message on the idle display ( page 25). The
O function key also illuminates if the administrator has set the option to do this.
Missed calls are logged in the missed calls list. This list provides information on the missed call and lets you call back the number directly (call lists
calls are not saved and displayed if the call journal is disabled
O
Press the key shown.
m Select and confirm the option shown.
l
01.01
m
Select and confirm the option shown.
Select and confirm the entry you want.
l Confirm
The phone number associated with the entry is dialed.
66
Step by step
Programmable keys
Programmable keys
The phone features a range of functions that can, if required, be stored on programmable keys.
The phone comes with eight programmable keys, all of which can be programmed on two separate levels.
The "Shift" programmable key to switch between the two key levels is already preassigned. You should keep this key if possible to be able to switch between the two key levels.
The keys can also be programmed via the Web interface
List of available functions
1. Unallocated
2. Selected dialing
3. Repeat dialing
4. Forward all calls
5. Forward no reply
6. Forward busy
7.
Mute
8. Ringer off
9. Hold
10. Alternate
11. Blind transfer call
12. Transfer call
13. Deflecting
14. Shift
15. Conference
16. Headset
17. Do not disturb
18. Group pickup
19. Repertory dial
20. Feature toggle
21. Show telephone screen
22. Mobility
23. Directed pickup
24. Release (disconnect)
25. Callback
26. Cancel callbacks
27. Consultation
28. Call Waiting toggle
29. Immediate ring
30. Call recording
31. PreView
32. Start application
33. Built in fwd
34.
67
Programmable keys
Step by step
OK
User
Phone
Program keys
Programming a key
z You can also configure this setting via the Web interface
Beginning programming
Directly via the key
S
Hold down the programmable key you want to assign a function to until the programming prompt is displayed.
If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your administrator about the current setting).
Confirm to begin programming. The key illuminates continuously.
or Via the user menu
You can also program keys via the user menu.
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown. You are prompted to press the key you wish to program.
S
Press the key you want to program until the input field opens. The key illuminates continuously.
68
Step by step
Normal
Shifted
Do not disturb
Save & Exit
OK
Normal =
Repertory dial
Setting
Programmable keys or
Beginning programming
Select and confirm the option shown to program the first level.
Select and confirm the option shown to program the second level.
Select and confirm the required function in the list (e. g.
Do not disturb).
Select and confirm the option shown.
Programming enhanced functions
Repertory dial
S
Hold down the key you want to assign a function to until the programming prompt is displayed.
If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your administrator about the current setting).
Confirm to begin programming. The key illuminates continuously.
z You can also configure this setting via the Web interface
f Select and confirm the option shown to program the first level for instance.
f
Select and confirm the required function.
f
Select and confirm this option to enter a destination phone number.
j
Enter and confirm a stations’s destination phone number.
You can select and insert special characters in the dialing sequence:
« Clear call
~ Make consultation
69
Programmable keys
Step by step
Save & Exit l
» Make normal call
¬ Pause
The menu also offers the following functions:
• Move cursor right and left
• Copy
• Paste
• Mode selection
• Cancel
• OK
Select and confirm the option shown.
The repertory dial can be up to 40 characters long.
70
Step by step
OK
Normal =
Feature toggle
Setting
Save & Exit
Programmable keys
Feature toggle
Only available for Hunt group functions ( page 144).
S
Hold down the key you want to assign a function to until the programming prompt is displayed.
If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your administrator about the current setting).
Confirm to begin programming. The key illuminates continuously.
z You can also configure this setting via the Web interface
f
Select and confirm the option shown to program the first level for instance.
f
Select and confirm the required function.
f
Select and confirm this option to enter a code.
j
Enter and confirm the code (see
l
Select and confirm the option shown.
71
Programmable keys
Step by step
OK
Normal =
Forward all calls
Setting
Save & Exit
Configuring a fixed forwarding key
S
Hold down the programmable key you want to assign a function to until the programming prompt is displayed.
If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your administrator about the current setting).
Confirm to begin programming. The key illuminates continuously.
z You can also configure this setting via the Web interface
f
Select and confirm the option shown to program the first level for instance.
f
Select a forwarding type:
• Forward all calls
• Forward no reply
• Forward busy
Select and confirm the required function.
f
Select and confirm this option to enter the forwarding destination.
j
Enter and confirm the phone number of the forwarding destination.
l
Select and confirm the option shown.
72
Step by step
OK
Normal =
Integ. forward
Save & Exit
Programmable keys
Configuring a variable call forwarding key
With the "Variable call forwarding" key you can
• Immediately activate or deactivate the call forward-
•
Edit the call forwarding page 57
S
Hold down the programmable key you want to assign a function to until the programming prompt is displayed.
If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your administrator about the current setting).
Confirm to begin programming. The key illuminates continuously.
z You can also configure this setting via the Web interface
f
Select and confirm the option shown to program the first level for instance.
f
Select and confirm the option shown l
Select and confirm the option shown.
73
Programmable keys
Step by step
Using programmed keys
The use of programmed functions depends on the phone’s status. The relevant display appears once you have pressed a key.
Example 1: Calling saved number
Prerequisite: The idle menu is displayed on the graphic display.
S
Press key for stored contact. Connection setup is shown in the display.
Example 2: Call Waiting toggle Activating/ deactivating
You can press a key to activate or deactivate call waiting functionality, even during a call. The perquisite for this is
that a second call is permitted ( page 89). By default
a second call is permitted.
T
Press the "Call Waiting toggle" key. The key goes out.
The second call function is deactivated. The call is rejected or forwarded.
Example 3: Immediate ring
This function allows you to switch the preset delay
(
page 121) on and off for all line keys. By default the
delay is set, the key does not illuminate.
S
Press the "Immediate ring" key. The key lights up. The delay ringtone is disabled. An incoming call rings immediately regardless of what delay time is configured.
74
Programmable keys
Step by step
User
Reset
Function key data
Yes
Reset phone
Resetting programmable keys
Here you can reset keys you configured back to factory
N
Press the key shown.
Confirm.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown to switch to the
Reset user data menu.
Select the option shown.
m f Select and confirm the option shown to delete the content of all keys.
Select and confirm "Reset selected user data." The contents of the keys you configured are deleted.
Keys which can only be configured by administrator remain unchanged.
75
Enhanced phone functions
Step by step
Enhanced phone functions
Incoming calls
Deflect
?
089008844
User
Configuration
Incoming calls
Deflecting?
Allow deflection = No
Deflecting a call
Using call deflection
Prerequisite: An incoming call is displayed or signaled.
"Deflect" must be allowed.
Select and confirm the option shown.
m l
If a destination phone number is stored (
you can select and confirm it. The call is deflected.
or If you did not set a phone number when programming call deflection, you are now prompted to enter a destination phone number for call deflection.
j
Enter and confirm the destination phone number. The call is deflected.
Permitting call deflection
z You can also configure this setting via the Web interface
page 187. "Deflect" must be authorized by adminis-
trator.
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
f
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
76
Enhanced phone functions
Step by step
Yes
Default destination =
Deflect to DSS
=
Yes
Reject?
l
Confirm.
f Select and confirm the option shown.
j
Enter and confirm the phone number to which the station should be deflected.
Entering a destination phone number is not mandatory when call deflection is active. If you want to deflect an incoming call, you are prompted to enter a destination phone number if there is none stored.
m
or Deflecting to a DSS number
A call can be deflected to a direct station selection
(DSS) subscriber using the DSS key, if the key is configured and the deflect function is activated by your administrator
Information only, as set by administrator: Yes or No.
f
Rejecting a call
You can reject an incoming call.
Prerequisite: An incoming call is displayed or signaled.
"Reject" must be authorized by administrator.
Select and confirm the option shown.
The caller hears a busy signal.
If the rejected caller’s phone number is transmitted, it is saved in the call list. You can then call this party back at a later time.
77
Enhanced phone functions
Step by step
User
Configuration
Incoming calls
Forwarding?
Settings?
Configuring call forwarding
You can also enter the call forwarding settings via
the Forwarding key ( page 56).
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Configuring forwarding
Select and confirm the option shown.
For a description of the settings, see chapter ”Call forwarding” page 55.
78
Enhanced phone functions
Step by step
User
Configuration
Incoming calls
Forwarding?
Alerts
Visual alerts= No
Yes
Audible alerts= No
Yes
Forwarding station...
Display last
Save & Exit
Setting alerts
Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key).
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
f Select and confirm the option shown.
l
Select and confirm the option shown in the Yes/No context menu.
or.
f
Select and confirm the option shown.
l
Select and confirm the option shown.
or.
m
Select the option shown.
f
Select and confirm
Display last/Display first.
l
Select and confirm the option shown.
79
Enhanced phone functions
Step by step
Hold ?
Reconnect ?
Placing a call on hold
You can use this function to place an ongoing call on hold, for instance, to prevent the other party overhearing a conversation with a colleague in the same room.
Prerequisite: You are conducting a call.
f Select and confirm the option shown in the connections’s context menu.
or
S
Press the "Hold" key. The key flashes. (The "Hold" key
If you do not retrieve the held call after a defined time interval, a reminder beep sounds three times and a prompt to retrieve the call or disconnect appears on the display. The settings for this can be found on
Retrieving a held call
l Select and confirm the option shown in the connections’s context menu.
or
R
Press the flashing "Hold" key. (The "Hold" key must be configured
Using line keys
On multi-line telephones you can use the line keys to place ongoing calls on hold.
R
Press the corresponding line key. The line key LED starts flickering. The call is now on hold.
Retrieving a held call:
T
Press the corresponding line key. The line key LED lights up. The call is retrieved.
The LED display
call is on hold to other multi-line telephones where this line is also configured. These phones can then pick up the call.
80
Step by step
Retrieve held call ?
Disconnect ?
Enhanced phone functions
l
Held call wait status
After placing a call on hold, you can replace the handset and then decide whether to retrieve the call or disconnect.
Prerequisite: You placed a call on hold and replaced the
handset or pressed the loudspeaker key in speakerphone mode.
A recall follows immediately and a pop-up menu appears on the display:
Select and confirm the option shown to resume the call in speakerphone mode.
f
or
Select and confirm the option shown to disconnect the call.
If you enabled "Hold and hang-up" ( page 84),
the call is placed on hold for a defined time inter-
val ( page 83) before the prompt is displayed
with a recall to retrieve the call or disconnect. You can however retrieve the call or disconnect via the context menu before the defined time expires.
This function
cannot be used on multi-line phones.
81
Enhanced phone functions
Step by step
User
Configuration
Connected calls?
Allow hold rem.
=
No
Activating/deactivating the hold reminder tone
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
f
Select and confirm the option shown.
Select and confirm the option shown.
Yes
Save & Exit l l
Select and confirm the option shown.
Select and confirm the option shown.
82
Enhanced phone functions
Step by step
User
Configuration
Connected calls?
Hold rem. delay=3
Save & Exit
Setting the hold reminder time
Use the "Hold reminder" function to set the time after which you want to receive an automatic reminder about a held call.
The minimum value is 1, that is, the reminder is output after one minute. The maximum value is 99 minutes.
Press 0 to deactivate the delay.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
f
Select and confirm the option shown.
j
Enter a value between 1 and 99 in the input mask and confirm.
l Select and confirm the option shown.
83
Enhanced phone functions
Step by step
User
Configuration
Connected calls
Hold and hang-up
Yes
No
Save & Exit
Activating/deactivating Hold and hang-up
This function works in the following call scenarios:
• You have placed a call manually on hold and hang up.
• You are conducting a consultation call and the second call partner hangs up.
• You accepted a second call, and you or the second participant hang up.
You can use "hold and hang up" to determine whether you will be prompted immediately or after a defined time to retrieve the held call.
This function
cannot be used on multi-line phones.
z You can also configure this setting via the WEB Surface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
In the context menu select and confirm the option shown to activate the function or
Select and confirm the option shown to deactivate the function again. The function is always deactivated by default.
Select and confirm the option shown.
84
Enhanced phone functions
Step by step
User
Configuration
Connected calls?
Music on hold = No
Music on hold
If the Music on hold option is active, music is played back when you are placed on hold by another party.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
f
Select and confirm the option shown.
Select and confirm the option shown
Yes
Save & Exit l l
Select and confirm the option shown.
Select and confirm the option shown.
85
Enhanced phone functions
Step by step
Accept l
Call waiting (second call)
You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. A bell appears on the display and next to it the phone number of the caller is shown.
You can ignore or accept the second call. Before you accept the second call, you can end the first call or place it on hold for subsequent retrieval.
You can block the second call or the signal tone
(
Accepting a second call
Prerequisite: You are conducting a call and call waiting is allowed (
Select and confirm the option shown.
You can talk to the second party.
The connection to the first party is on hold.
During the call with the second party, additional functions are available for selection:
•
• Complete transfer (see
• Conference (see
•
• Hold (see
• put on hold and retrieve second and first call successively
Consultation call from second call
If the second call is your active call you can initiate a consultation call from it.
Prerequisite: The administrator must have approved the consultation in the second call.
From a consultation call in the second call you can
• initiate a conference
• toggle between the second call and a consultation call
• put on hold and retrieve second and first call successively
• transfer a call
• disconnect the calls again
During a consultation in the second call, the first call is parked and can only be unparked when the consultation or second call ends or these calls were connected.
86
Enhanced phone functions
Step by step
Disconnect & return
?
Ignore?
Reject?
m f f
Disconnecting the second call
Select and confirm the option shown in the second call's context menu. The call to this station is disconnected and the call to the first station is reconnected.
Ending the second call by hanging up
If you or the second call partner hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up" is disabled (
page 84). Otherwise, the first
call will remain on hold until you receive this prompt after a defined time interval.
Ignoring second call
Prerequisite: You are conducting a call and call waiting
Select and confirm the option shown.
The caller still hears the on-hook signal. You can subsequently Accept, Reject or Deflect the second call.
While the ignored second call continues to wait, from the active call you can:
• make a consultation call
• initiate a conference
• toggle between the consultation call and your call party
• transfer a call
A third call would be rejected with the busy signal
If you have disconnected the first call, the ignored second call rings like a normal call.
Rejecting a second call
Prerequisite: You are conducting a call and call waiting
Select and confirm the option shown.
The second call is rejected. The caller hears the busy signal. The caller’s phone number is added to the missed calls list.
87
Enhanced phone functions
Step by step
Deflect ?
Complete Xfer
Deflecting a second call
Prerequisite: You are conducting a call and call waiting is allowed (
m Select and confirm the option shown.
If a destination phone number is stored (
you can select and confirm it. The call is deflected.
or If you did not set a phone number when programming call deflection, you are now prompted to enter a destination phone number for call deflection.
j
Enter and confirm the destination phone number.
The second call is deflected to the destination specified. You are reconnected with the first party.
Connecting parties
Select and confirm the option shown. The other two parties are now connected to one another. You can now hang up or dial another number for instance.
or Connect by hanging up
Prerequisite: Connecting by hanging up is activated
(ask your administrator) and "Switch assignment" must
be set to "Yes" ( page 90). Before you can be connect-
ed by hanging up you must have toggled at least twice
(
]
or
n
Replace the handset or, if you are in speakerphone mode, press the loudspeaker key. The other two parties are now connected to one another.
88
Enhanced phone functions
Step by step
User
Configuration
Incoming calls?
Handling?
Allow call waiting = No
Allowing call waiting
If the Call waiting (second call) function is deactivated, a caller hears the busy signal if you are already conducting a call.
z You can also configure this setting via the Web interface
Prerequisite: The option was programmed by your administrator.
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
f f
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Yes
Save & Exit l l
Select and confirm the option shown.
Select and confirm the option shown.
Assuming
Allow call waiting is generally activated, you can toggle the configured sensor key to switch call
89
Enhanced phone functions
Step by step
User
Configuration
Toggling associate
Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the User password.
Select and confirm the option shown.
Connected calls
Toggle associate = No
Yes
Save & Exit
Select and confirm the option shown.
f l l
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
90
Enhanced phone functions
Step by step
Blind transfer call?
Start transfer?
Consultation?
Dial
Complete Xfer?
Transferring a call
You can transfer your current call to another party with or without consultation.
Blind transfer
Prerequisite: You are conducting a call. The options "Allow Call Transfer" and "Transfer on Ring" were selected
Select and confirm the option shown.
f j
Enter the phone number of the second party to whom you want to transfer the call.
f Confirm or wait until the autodial delay expires.
The display returns to idle following successful transfer.
Transferring with consultation
You can announce a call to a recipient before transferring it.
Prerequisite: You are conducting a call. The options "Allow Call Transfer" and "Transfer on Ring" were selected
l Select and confirm the option shown. The call is placed on hold.
j
Enter the phone number of the party to whom you want to transfer the call.
Confirm.
f
If the party answers:
Announce the call you want to transfer.
Select and confirm the option shown.
91
Enhanced phone functions
Step by step
User
Configuration
Connected calls?
Allow call transfer = No
Yes
Save & Exit
If the party does not answer:
You do not have to wait for the second party to answer before you can transfer the call.
Replace the handset or, if speakerphone mode is active, press the lit n key to transfer the call.
If the party does not answer, you will be called back by the first party.
Allowing call transfer
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
f l l
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
92
Enhanced phone functions
Step by step
User
Configuration
Outgoing calls
Transfer on ring = No
Yes
Allowing "Transfer on Ring"
If this option is allowed, you can activate call transfer by replacing the handset even before the called party answers.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
m l
Select and confirm the option shown.
Select and confirm the option shown.
Confirm the option shown to activate the callback function.
Save & Exit l
Select and confirm the option shown.
93
Enhanced phone functions
Step by step
User
Configuration
Incoming calls?
CTI calls?
AutoAnswer = No
Yes
AutoAnswer beep = No
Yes
Save & Exit
CTI calls
Beep on auto-answer
Speakerphone mode automatically activates on your phone if you use a CTI application such as Outlook to dial a number when Auto-answer is active. If Auto-answer is not active, the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call. This setting also defines whether or not incoming calls are automatically accepted. If the function is active, an alert beep sounds when an incoming call is automatically accepted.
Information on the operation of the configured CTI application can be found in the corresponding user guide.
z You can also configure this setting via the Web interface
Prerequisite: The option was programmed by your administrator.
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
f f l l l
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
94
Enhanced phone functions
Step by step
User
Configuration
Incoming calls?
CTI calls?
f
AutoReconnect beep = No f
Yes l
Save & Exit l
Beep on auto-reconnect
You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active.
Prerequisite: The option was programmed by your administrator.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
95
Enhanced phone functions
Step by step
Making calls
Calls m
Dialed f
Niels, Bohr 30.05. 07:06am
Dialing with the DDS key
You can program frequently used phone numbers on
programmable keys ( page 67). If you press a direct
destination selection key briefly, the associated contact or phone number appears and dialing is initiated.
Prerequisite: A direct destination key is programmed
R
Press the programmed DDS key. Dialing is initiated.
Dialing a phone number from a list
The following call lists are available in the "Calls" directory:
• Missed
• Dialed
• Received
• Forwarded
For a detailed description of the call lists, see
page 28. Pay attention to the notes on
O
Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the appropriate list entry.
The phone number associated with the list entry is dialed. If you have not already lifted the handset, conduct the call now in speakerphone mode.
96
Step by step
Enhanced phone functions
Using autodial delay
A number is automatically dialed after a set delay starting from the entry of the number’s last digit. The autodial delay can be used:
• when dialing in idle mode
• Consultation
• when transferring an answered call.
The delay can be reduced by performing one of the following activities:
=
• Pressing the key
=. This always works.
^
• lifting the handset. This only works if the phone number was entered when the phone was idle or if it was entered for a consultation call when the handset was off hook.
n
• pressing the loudspeaker key. This only works if the phone number was entered when the phone was idle and the loudspeaker key was not lit or if the phone number was entered for a consultation call and the loudspeaker key was not lit.
If an emergency number is preset by your administrator, the autodial delay for this phone number is reduced to one second.
Automatic dial delay does not work if you are using a dial plan and
Immediate dialing is configured (see
page 47). The number is automati-
cally dialed as soon as the string entered matches an entry in the dial plan.
97
Enhanced phone functions
Step by step
User
Configuration
Outgoing calls
Autodial delay = 8
Save & Exit
Settings for autodial delay
The setting does not affect automatic emergency number dialing.
If you select
Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when dialing with the handset on hook.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
f Select and confirm the option shown.
j
Enter a value in the input mask and confirm.
l
Select and confirm the option shown.
98
Enhanced phone functions
Step by step
User
Configuration
Outgoing calls
Busy when dialing = No
Yes
Save & Exit
Allowing "Busy When Dialling"
If you activate this function, an incoming call received while you are performing dialing is rejected. The caller then hears the busy signal.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
m l l
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
99
Enhanced phone functions
Step by step
Conference?
1: Party
2: Party
Disconnect?
Conference
Local conference
This type of conference is also referred to as a threeparty conference. It involves up to three participants.
Prerequisite: You are conducting a consultation call
page 51 or have accepted a second call
and the conference function is active page 101.
Initiating a local conference
Select and confirm the option shown in the menu. You are connected to both parties at once. Alternatively you can press an already configured
Conference key.
f
Conducting one-on-one calls
On the display, select and confirm the first connection you want to clear down.
m
or
l
On the display, select and confirm the second connection you want to clear down.
Select and confirm the option shown. You are now involved in a one-to-one call with the remaining call party.
{
or
}
If you already are involved in a secure connection with a party when you initiate a consultation call, the original party is placed on hold. The new consultation connection can be either secure or nonsecure. However, the first connection remains secure even if all three parties are now joined together in a conference.
The entire conference is nonsecure if the connection to at least one of the parties is not secure
(see also
The relevant padlock icon appears on the "Conference" row.
100
Enhanced phone functions
Step by step
Exit Conf?
End Conf?
User
Configuration
Connected calls?
Ending a local conference
Allowing call partners to continue a conference after you exit
Prerequisite: The "”Allowing joining in a local conference” page 102" function is activated.
l Select and confirm the option shown in the menu. Both call partners remain connected. You are disconnected from the conference call.
or
^
or
n
Replace the handset or, if you are in speakerphone mode, press the loudspeaker key. Both call partners remain connected. You are disconnected from the conference call.
Disconnecting a party
f
Select and confirm the option shown in the menu.
Both connections are cleared down – the conference is cleared down.
Allowing a local conference
This option allows or blocks the "Conference" function.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Allow conferences = No
Yes
Save & Exit m l l
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
101
Enhanced phone functions
Step by step
User
Configuration
Connected calls?
Allow exit conf = No
Yes
Save & Exit
Allowing joining in a local conference
You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
m l l
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
102
Step by step
Conference?
Consult?
Enhanced phone functions
f f
System-based conference
This type of conference is also referred to as a large conference. It can include up to ten parties.
Prerequisite: You are conducting a consultation call
page 51 or you have accepted a second call
page 86, and the "System conference" feature was
configured by your administrator.
Establishing a conference
Select and confirm the option shown in the connection’s context menu. You are connected to the first two parties at once. The conference is displayed with the current participants. You can now:
• initiate a consultation call
• put the conference on hold
• leave the conference.
Conducting a consultation call
Select and confirm the option shown in the "Conference" context menu. If the party answers, you can:
• toggle between the party and the conference
• connect the consultation call to another called party
• end the consultation call and return to the conference
• add the consultation call party to the conference.
If you intend to include the consultation call party in the conference, you can also use the
"Hinzufügen zu Konferenz" option instead of the
"Consultation" option.
If you want to use a
call list for the consultation, select
Hold in the context menu instead of
Consult (or Hinzufügen zu Konferenz) or press the
Hold key and then select the required call list
Alternatively you can select a call list without using the
Hold functions - the conference call is automatically placed on
Hold.
Add party
Prerequisite: You are conducting a consultation call and the conference is on hold.
103
Enhanced phone functions
Step by step
Conference?
Hold?
Exit Conf?
f f f
Select and confirm the option shown in the consultation call’s context menu. The party is added to the conference. Only the conference and all current participants are now displayed. You can scroll through the list of participants.
You can also use an already configured
Conference key instead of the Conference option in the context menu.
Putting the conference on hold
Select and confirm the option shown in the "Conference" context menu. The conference is placed on hold and you can consult with someone in your office, for instance.
Leaving a conference
Select and confirm the option shown in the "Conference" context menu. You are disconnected from the conference call and can dial another number, for instance. The other call partners remain connected.
104
Step by step
Calls
Missed
Niels, Bohr
Calls
Dialed
Delete All
Enhanced phone functions
Call lists
For a detailed description of the different call lists, see
page 28. The function must be activated in order to
view and manage call lists page 106, otherwise the
menu option "Calls" is not offered..
Dial entry
O
Press the key shown.
m Select and confirm the option shown.
l
13:22
For instance, select and confirm the list of missed calls.
The list is sorted chronologically, with the most recent caller first.
You can use the Navigator keys to browse through the list.
Select and confirm the appropriate list entry. The phone number is dialed.
Delete all entries
O
Press the key shown.
m Select and confirm the option shown.
l l
For instance, select and confirm the list of dialed numbers.
Select and confirm the option shown. All entries in the list displayed are deleted.
105
Enhanced phone functions
Step by step
User
Configuration
Call logging
Enable call log
No
Yes
Save & exit
Activating/deactivating the call journal
The function can be disabled in order to prevent unauthorised third parties gaining information on the other party involved in the call from the call lists. No further calls or conversations are then logged. The function is always activated by default.
When you deactivate the call journal, please note that the customary last number redial function will also be affected by this. You can then no long-
er redial the last number dialled page 49.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select
or
In the context menu select and confirm to deactivate the call journal. The message "Call Log is disabled" is shown on the display.
In the context menu select and confirm to reactivate the call journal.
Select and confirm the option shown.
If the function is deactivated, all existing entries in the journal as well as messages for available missed calls on the display and via LEDs are deleted.
106
Step by step
Making calls with multiple lines
Making calls with multiple lines
You can use your OpenStage 20 E as a multi-line phone.
If you have any questions regarding how to configure your OpenStage phone as a multi-line phone, please contact your administrator.
The following is a description of the telephony scenarios for multi-line phones. To facilitate comprehension, you should familiarize yourself with the enhanced telephony application and how to use the line keys beforehand. You can make further individual settings for your multi-line phone. Refer to the following sections for a detailed description of the individual components:
• Introduction to multi-line phones
•
Incoming calls
Depending on your individual settings, you will be notified of incoming calls
Accepting calls for the primary line
In this case, the telephone behaves in the same way as a single-line telephone. See
Accepting calls for secondary lines
Prerequisite: The secondary line is configured on your multi-line telephone.
Using the handset
^
Lift the handset.
[
Conduct call.
The line used for the ringtone is selected automatically. If there are calls on several lines, you are connected with the line that has been ringing the longest.
107
Making calls with multiple lines
Step by step
Accept?
Using the line keys
T
Press the flashing line key. Speakerphone mode.
or
l Confirm. Speakerphone mode.
Making calls
You must seize a line before you can make calls on a multi-line telephone.
Trunk seizure can be configured on an individual basis.
Your administrator can determine if the lines on your telephone can be automatically seized and with which priority.
If you have seized a secondary line, this line is reserved for you for making calls for a specific period as defined by the administrator. No other user can seize this line during this period, even if the line is also assigned to this user’s telephone.
Manual trunk seizure
^
or
n
Lift the handset or press speakerphone key.
S
Press the required line key.
j
Enter the phone number or use redial, for example. The connection is set up.
Automatic trunk seizure
Prerequisite: Your administrator has configured automatic trunk seizure.
^
or
n
Lift the handset or press speakerphone key.
R
The line defined during configuration is seized.
j
Enter the station number. The connection is set up.
108
Making calls with multiple lines
Step by step
Redial {1} 12345?
Dialing the last dialed number
Regardless of the line used, the last number dialed on your telephone is displayed for redialing in the selected number’s context menu.
^
or
n
Lift the handset or press speakerphone key.
S
Press the required line key ( page 108).
Redal is offered on the display as long as a number has been dialed previously: l Confirm. The connection is set up.
Forwarding calls for primary line
The call forwarding can only be activated for the primary line. Which call forwards are possible, how they are con-
figured and activated can be found from page 55.
Call forwarding information
Prerequisite: Your administrator has activated "Forwarding shown".
If you have activated one of the forwarding types on your phone for the primary line and a station calls, a popup window with the following information opens:
• Who is calling
• The forwarding destination.
109
Making calls with multiple lines
Step by step
During calls
Making and receiving calls on a single line
If you only use one line on your multi-line telephone to make calls, and you receive calls on the same line, the phone operates in the same way as a single-line telephone:
•
• Consultation
•
• Callback
• Hold
• Call waiting (second call)
• Transferring a call
• Conference
Functions available exclusively for the primary line:
• Call lists
•
• Call forwarding
• Do not disturb
Depending on your individual settings, you will
be notified of incoming calls page 163.
Making and receiving calls with multiple lines
Accepting a waiting call
Depending on the settings for "Rollover", you will
be notified of incoming calls page 123.
Prerequisite: You are conducting a call. At the same time, a call is incoming on another line.
[
Call on line 1.
T
Press the line key for line 2. The call on line 1 is placed on hold.
110
Step by step
Making calls with multiple lines
All multi-line users that share the line on which the call is being held (
up the held call. To prevent other users from answering the held call, you must place the call on
"Consultation" hold
Depending on the setting made by your administrator, you may have to press the trunk key twice to accept the call on the other line. The first call is either placed on hold or released depending on the setting.
[
Conduct call on line 2.
\
End call on line 2.
T
Press line key for line 1.
[
Retrieve call on line 1.
Putting a line on hold
On a multiline telephone you can use the line keys to place calls on hold.
Prerequisite: You are conducting a call.
R
Press the call-line key.
T
• The LED line key flashes.
• The LED line displays the hold status on all multi-line phones to which the line is connected.
• On phones connected to the line, a user can press the relevant line key and accept the held call.
During a consultation call or after accepting a waiting call the hold function cannot be used.
111
Making calls with multiple lines
Step by step
User
Configuration
Keyset
Lines?
Line
Hot warm dest? = nnnn
Lines with hot or warm line function
Your administrator can configure a hot or warm line for the primary and secondary line.
The function is activated when on
• The Primary line you pick up the phone’s handset or press the line or loudspeaker key
• the secondary line you press the line key.
A number specified by you is dialed with a hot line immediately and with a warm line after a specific time.
Examples:
• The phone in the lift immediately dials the reception number.
• The phone at a patient’s bed dials the ward number e.g. after a minute if no other number is dialed.
Entering a number for the hot and warm line function
Specify which number should be dialed when the hot or warm line function is activated.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the User password.
f f
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the line you want.
Select and confirm the option shown.
112
Step by step
Save & Exit
Making calls with multiple lines
j
Enter and confirm the destination.
l Select and confirm the option shown.
Connecting
A station of a line trunk group is on a call. It’s primary line is configured as a secondary line on your phone.
This line now has the status "busy." You can connect to the call by pressing the illuminated key for this line (see
Prerequisite: A secondary line is set up on your multiline phone, the option to connect to the call is activated for your phone and "system-based conference" is set up for your system (
If a preview is set up and activated for the relevant line
( page 122), you have to press the line key a second
time following the preview in order to connect.
The key of a secondary line illuminates – it is busy. You want to connect to the call.
R
Press the illuminated line key. A conference is established. You are connected to the parties on the secondary line. The key continues to illuminates and the conference is shown on the display.
If there is already a conference on the secondary line you are connected to this conference. The conference is shown on the display.
You can now:
• Put the secondary line on hold
• Leave the conference on the secondary line
• Make consultation call
• Accept a second call
• Alternate between a new call party and a conference on the secondary line.
• Include a call party from a consultation or a second call in the conference.
113
Making calls with multiple lines
Step by step
Direct station selection keys
Apart from line keys, administrator can also configure direct station selection (DSS) keys. You can use a DSS key to call an internal station directly, pick up calls for this station or forward calls directly to it.
Calling a station directly
You cannot use DSS if the user is on another call (flashing LED).
Calling from the idle menu
S
Press the relevant DSS key.The key lights up and a connection is established. administrator can configure the DSS key so that the connection is also established when the DSS station has activated do-not-disturb or call forwarding.
Consultation with the DSS station
Prerequisite: You are conducting a call and administrator has configured the DSS key for consultation.
S
Press the relevant DSS key for the consultation. The key lights up and a connection is established.If the station answers, you can toggle, transfer the first call or initiate a conference.
If administrator has configured transfer instead of consultation, you can only transfer the current call to the DSS station.
114
Making calls with multiple lines
Step by step
Reject
Call pickup
You can pick up calls for another DSS station. If a call is waiting on their line, the LED flashes.
Indirect pickup
Prerequisite: The auto-answer function must be deac-
T
Press the DSS key. The call is routed to your primary line and rings.
^
or
n
Lift the handset or press speakerphone key. You are connected with the other party.
Rejecting a call
Prerequisite: administrator must activate the reject option for DSS keys and auto-answer must be deactivated
T
Press the DSS key. The call is routed to your primary line and rings.
f
Select and confirm the option shown in the pop-up menu.
The caller hears a busy signal.
Direct pickup
Prerequisite: The auto-answer function must be acti-
T
Press the DSS key. The call is routed to your primary line and you are immediately connected with the other party via speakerphone.
115
Making calls with multiple lines
Step by step
Deflecting a call to a DSS station
Prerequisite: The deflect function must be approved for DSS keys. For information on the current setting,
If you receive a call on one of your lines, you can immediately deflect it to the DSS station.
T
Your phone rings and a line key flashes.
S
Press the relevant DSS key. The call is deflected to the
DSS station. If the DSS station does not answer, you can pick up the call by pressing the DSS key.
LED display on DSS keys
DSS Key Explanation
S
Off: The line is in idle mode.
T
Flashes: You can accept a call for the DSS station via the key. The call is routed to your primary line when the call is accepted.
R
Illuminates: The line is busy. Provided that second call is activated you can still reach the DSS station via the key. It can accept your call as a second call.
116
Making calls with multiple lines
Making calls in an executive-secretary team
An executive-secretary team is configured by the relevant administrator and may include up to four executive and up to two secretary telephones.
Sample scenarios
This example assumes that two executive and two secretary phones are configured. Calls for the executives are forwarded immediately to the respective secretary phone. A secretary then connects the call with or without consultation to the responsible executive using the direct station selection key.
Secretary 1
Secretary 2
Line
Executive 1
Executive 2
Secretary 2
Call waiting
Line
Executive 1
Executive 2
Secretary 1
Call waiting
Executive 1
Shift
Line
Secretary 1
Secretary 2
Executive 2
Shift
Line
Secretary 2
Secretary 1
Shift Shift
Prerequisites:
The following call forwards are configured (
• For
All calls from Executive 1 to Secretary 1
• For
All calls from Executive 2 to Secretary 2
• Forward on
Busy and forward on No reply from Secretary 1 to Secretary 2
• Forward on
Busy and forward on No reply from Secretary 2 to Secretary 1
"Allow call waiting" should be activated on the secretaries’ phones
(
page 89). This function can optionally be activated and deactivated us-
ing a key if a key has been configured for it.
Line and direct station selection keys have been configured by administrator and "Transfer on hangup" and server features have been activated.
117
Making calls with multiple lines
Step by step
Accepting a call
Incoming calls for the executives should be forwarded immediately to the assigned secretary and answered there.
Accepting calls at the secretary phone
An incoming call for "Executive 1" rings at the assigned
"Secretary 1".
The line key of the "Secretary 1" phone flashes.
The "Secretary 1" direct station selection key on the "Executive 1" phone also flashes.
T
Press the line key to answer the call. The station answers. The line key flashes
rapidly.
The "Secretary 1" direct station selection key on the "Executive 1" phone illuminates.
Early call pickup by
Executive 1
An incoming call for "Executive 1" rings on "Secretary 1".
The "Secretary 1" direct station selection key on the "Executive 1" phone flashes. The "Secretary 1" has not yet answered the call. Before the call is forwarded to
"Secretary 2", "Executive 1" picks up the call early.
T
Press the "Secretary 1" direct station selection key on the "Executive 1" key to answer the call.
If for example a call for "Executive 2" on
"Secretary 2" is not answered, "Secretary 1" or
"Executive 1" can pick up the call early
118
Making calls with multiple lines
Step by step
Forward to Secretary 2
An incoming call for "Executive 1" rings at the assigned
"Secretary 1" . The call is
not answered. After a specified period the call is forwarded to "Secretary 2". The line key of the "Secretary 2" flashes and it rings.
T
Press the line key on the "Secretary 2" phone to answer the call. The station answers. The "Secretary 2" direct station selection key on the "Executive 1" phone illuminates.
If "Secretary 1" is busy, the call is forwarded immediately to "Secretary 2" if:
• a consultation call is being made or
• "Allow call waiting" is deactivated.
Second call
If "Secretary 1" receives a second call, this can be accepted, ignored, forwarded or rejected. Detailed information on this can be found from
If the second call is ignored, it is forwarded to
"Secretary 2" after a certain period of time.
If the second call was answered, it can be forwarded using consultation or the direct station selection keys.
Connecting a call
If e. g. the "Secretary 1" answered a call, it can forward the call using the direct station selection keys to the following telephones:
• Executive 1
• Executive 2
• Secretary 2.
The following examples show connections to "Executive 1".
Connecting with consultation
S
Press the DSS "Executive 1" key. "Executive 1" answers.
Announce the call.
\
or
n
Hang up or press the loudspeaker key.
You can also select "Complete Xfer" from the context ment.
119
Making calls with multiple lines
Step by step
Complete transfer
Connecting without consultation
S
Press the DSS "Executive 1" key. "Executive 1" does not answer.
f
Select and confirm the option shown in the pop-up menu.
\
or
n
Hang up or press the loudspeaker key. The "Executive 1" phone rings.
If "Executive 1" does not answer the call, so erfolgt ein
Wiederanruf ( see also
ellten Zeit.
The "Executive 1" direct station selection key on the "Secretary 1" phone illuminates.
Disconnect & return?
Consultation without connecting
S
Press the DSS "Executive 1" key. "Executive 1" answers.
Transferring is
not required. The "Secretary 1" takes the call back f Select and confirm in the options menu. The
"Secretary 1" is reconnected with the caller.
Toggle, disconnect or conference
During a consultation call "Secretary 1" can toggle between "Executive 1" and the caller, can initiate a conference or disconnect one of the two call parties. More on this subject can be found on pages
DSS keys can be used
These keys are configured in such a way that every phone can be reached by every phone in the group. The
DSS keys are also used for consultation calls.
S
Press a team member’s DSS key. The relevant phone rings and the party answers.
120
Making calls with multiple lines
Step by step
User
Configuration
Keyset
Lines
Line 1
Ring delay
Save & Exit
Settings for MultiLine (keyset)
The details for each keyset line contain supplementary information for the user. The following uneditable fields are displayed:
• Address
– Displays the phone number for the line
• Ringtone on/off
– Displays whether this line’s ringtone is active
• Selection sequence
– Displays the priority of each line seizure when the handset is lifted or the loudspeaker key for this line is pressed
Setting the time for a delayed ringer
Specify the length of time before a held call should be signaled on a line.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
f Select and confirm the required line (for example, line
1).
Select and confirm the option shown.
f j
Enter and confirm a delay value.
l
Select and confirm the option shown.
You can activate and deactivate the set delay time for all
line keys using a function key page 74.
121
Making calls with multiple lines
Step by step
Line preview
Prerequisite: You are already on a call on one line and a further call rings on a secondary line. You have programmed a sensor key with the "Preview" function
Preview for a call
Prerequisite: Your administrator has deactivated the permanent preview function.
S
Press the "Preview" sensor key. The key illuminates. The preview function is temporarily activated.
T
Press the flashing line key. A popup window opens and you receive information about the caller. Press the line key again to accept the call or wait until the popup closes itself after a specified period of time.
The preview function is switched off and has to be switched on again for a further operation.
Permanent preview
Prerequisite: Your administrator has activated the permanent preview function.
S
Press the "Preview" sensor key. This way the preview for all lines with "preview mode" remains active until you press the "Preview" sensor key again.
If the line preview has been deactivated, a call is answered immediately on a line when the line key is pressed, without first showing caller information.
122
Making calls with multiple lines
Step by step
Rollover for a line
Your administrator can determine how rollover calls are to be signaled.
T
Only the relevant line key blinks.
or
Z T
You hear a
special advisory tone via the currently active microphone and the corresponding line key blinks.
or
Z T
The
ringer melody set sounds briefly (approx.
3 seconds) via the loudspeaker and the corresponding line key blinks.
or
Z T
You hear a short
notification tone
The ringer melody is not played in speakerphone mode.
Z T k
The telephone rings using the configured call signal, the corresponding line key blinks, and a pop-up menu containing the available information is displayed.
123
Privacy/security
Step by step
Ringer off
Ringer on
Privacy/security
Deactivating the ringer
You can deactivate your ring tone if you do not want to be disturbed by your phone ringing.
)
Hold down the key in idle mode until the "Ringer off" icon appears on the display.
or You can also deactivate the function using the option in the idle menu (
f Select and confirm the option shown.
Reactivating the ringer
)
Hold down the key in idle mode until the "Ringer off" icon disappears from the display.
The ringer is reactivated.
or You can also activate the function using the option in the
f
Select and confirm the option shown.
or
Deactivating the ringtone with a key
Prerequisite: The "Ringer off" key must be programmed (
S
Press the "Ringer off" key.
An incoming call is signaled by a single ring tone burst.
R
Press the illuminated key once more to deactivate the
"Ringer off" function.
124
Privacy/security
Step by step
Do not disturb on
Do not disturb off
Do not disturb
If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signal. The "Do not disturb" function is activated/deactivated via the idle menu.
On multi-line telephones ( page 13) you can
only activate the "Do not disturb" function for your primary line.
Prerequisite: A programmable key is assigned the function "Do Not Disturb" (see
turb" must be activated (
Enabling do not disturb via a key
S
Press the "Do not disturb" programmable key.
R
Press the lit programmable key once more to deactivate the "Do not disturb" function.
You can also use the programmable key to activate the "Do not disturb" function during a call or deactivate it when an incoming call is being signaled.
or
Enabling do not disturb via the idle menu
f
Select and confirm the option shown in the idle menu.
The "Do not disturb" icon appears
or.
f
Select and confirm the option shown. The do not disturb icon is deleted.
125
Privacy/security
Step by step
User
Configuration
Incoming calls?
Handling?
Allow DND = No
Yes
Save & Exit
Allowing "Do not disturb"
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
l l f f
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
126
Step by step
Privacy/security
Security
User password
Your User password protects your individual configurations, including your language settings. You can also use
the User password to lock your telephone page 130.
The administrator may have configured the following settings:
• The password is deactivated: You do not have the option of configuring user settings. The message
"Password is disabled" is displayed.
• The password is temporarily blocked: You do not have the option of configuring user settings at this time. The message "Password.suspended" is displayed.
• After initially logging onto a user area, you may have to replace the default password with a new password.
• A password can have a predefined period of validity:
You will have to create a new password when the period ends. The message "Change Password ({1} days left)" will alert you to this at the appropriate time. The message "Password has expired" appears when the validity period is over. Confirm "Change password" and change the password as described in this section.
• If you repeatedly enter the wrong password (2 to 5 times), additional attempts are blocked. You can make another attempt after a predefined time.
• It is possible that you will not be able to re-use a previously used password for a long time, so you will have to create another "new password". The message "Password requires change" is displayed. This does not affect deactivation of the user password
• Your administrator can tell you about the rules for what and how many characters can or must be used in the password.
The preset password "000000" corresponds to a blank password. In other words, the phone cannot be locked and the user menu is
not password-protected (see also
z The User password can also be modified via the Web interface
127
Privacy/security
Step by step
User
Security?
Change user password
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
l
Select and confirm the option shown.
Select and confirm the option shown.
Current password
New user password l Select and confirm the option shown.
j
Enter the current password (at least six characters, text
entry, see page 22) and confirm your entry.
f Select and confirm the option shown.
j
Enter a new password (at least six characters) and con-
firm (text entry, see page 22).
Confirm new user password f
Save & Exit
Select and confirm the option shown.
j
Enter the new password again and confirm with OK.
l Select and confirm the option shown.
128
Privacy/security
Step by step
User
Deactivating the user password
You can deactivate the phone’s password prompt if a password has already been configured.
The deactivation of the password prompt does not affect the Web interface
CTI applications that use a password prompt.
As long as the user password is deactivated, you do not have access to user settings via the Web interface.
If you deactivate the user password, you are
not
able to lock the phone page 130 and the user
menu is
not password-protected.
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Security?
Change user password l
Select and confirm the option shown.
Current password l
Select and confirm the option shown.
New user password j
Enter the current password (at least six characters, text
entry, see page 22) and confirm your entry.
f Select and confirm the option shown.
j
Enter six zeros ("000000") to deactivate the password.
Confirm entry (at least 6 characters, (text entry, see
Confirm new user password f
Select and confirm the option shown.
j
Enter six zeros ("000000") to deactivate the password
(for text input, see page 22) and confirm.
Save & Exit l Select and confirm the option shown.
129
Privacy/security
Step by step
Confirm lock?
User
Security?
Phone lock?
Phone lock = No
Yes
Save & Exit
130
Phone locking
You can lock your phone to protect it against unauthorized access. In this way, no one can make calls or change your user settings unless they know your user password.
If an emergency number has been entered on the phone by administrator, "emergency call" is then offered as an option on the display when the lock is activated.
You can also enter the emergency number via the keypad.
You can only lock the phone if you set a user
password ( page 127). The password for this
must not be the default setting "000000".
Check if necessary whether the telephone lock function has been activated for you by administrator.
Activating the phone lock
(
Hold down the key shown.
Confirm. The "Locked phone" icon appears on the dis-
or
N
Press the key shown.
Select and confirm the option shown.
j
Enter and confirm the user password.
Select and confirm the option shown.
l l f l
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
The phone is locked.
Privacy/security
Step by step
User unlock?
Admin unlock?
If an emergency number has been entered on the telephone by administrator,
Emergency call will be offered on the display once you have activated the phone lock. You can also dial the emergency number via the keypad.
Unlocking the phone
The following is displayed: Phone locked.
There are two options available for unlocking the phone:
• User unlock
• Admin unlock
Select and confirm if you know the user password. You are prompted to enter the user password.
or
Select and confirm if you only know the administrator password. You are prompted to enter the administrator password.
j
User password or enter and confirm the administrator password. The phone is unlocked if the password is correct.
If the telephone is locked, an emergency number entered by administrator can be dialled using the keypad or the option
Emergency call.
If the telephone is locked repdial keys cannot be used. This also applies if the emergency number is saved on it.
131
Mobility
Step by step
Mobility
Prerequisite: Your phone is configured to support mobility by administrator. A DLS server is available in the
LAN and its address is entered in the phone.
Mobility scenarios
When you log on to your phone, or any other mobilityenabled phone, the following scenarios are possible:
Logging on and off at the same phone
•
Log on as a mobility user page 133.
•
Log off as a mobility user page 134.
Logging on and off at different phones
In these cases, administrator may have made the following settings:
• Log on at a remote phone with forced logon, when the user is still logged on at that phone
• Delayed logon at a remote phone with forced logon, when the user is still logged on at that phone and the phone is busy
132
Step by step
Mobile logon?
Mobility ID
Enter password
Mobility
Logging on and off at the same phone
Logging on to the phone
Prerequisite: No other mobility user is logged on.
Logon via a key
If a program key is configured for Mobility.
S
Press the "Mobility" program key.
or Logon via the context menu
f Select from the idle display context menu (
and confirm.
The
Mobility logon dialog appears.
You are prompted to enter your mobility ID. j
Enter and confirm Mobility ID, usually a telephone number.
You are prompted to enter the password.
j
Enter and confirm the user password.
The following messages appear on the display:
• Logging on mobile user
• Validating
• Registering
• Downloading user data
Once you have completed logon, the mobility icon is shown in the display. .
133
Mobility
Step by step
Mobile logoff?
Mobile logoff
Logging off from the phone
Prerequisite: You are logged on as a mobility user.
Logoff via key
If a program key is configured for Mobility.
R
Press the "Mobility" program key.
or Logon via the context menu
f
Select and confirm
page 24 the option shown in the
idle display context menu.
Is displayed. You briefly have the option to cancel the logoff, otherwise the logoff process is launched.
In the graphic display, the following messages appear:
• Logging off mobile user
• Uploading user profile
• Registering
• Downloading user data
After you have logged off, the mobility icon den.
is hid-
134
Step by step
Mobile logon
Mobility ID
Enter password
Mobility
Logging on at different telephones
An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user.
Logging on with forced logoff at a remote phone
If the user is already logged on at another phone and the remote phone is busy, the logon is rejected.
If however, your administrator enabled "Forced logoff during call" without setting a time, the system does not consider whether or not the remote phone is busy.
Logon via a key
If a program key is configured for Mobility.
S
Press the "Mobility" program key.
or Logon via the context menu
Select and confirm the option shown in the idle display context menu
You are prompted to enter your mobility ID. j
Enter and confirm Mobility ID, usually a telephone number.
You are prompted to enter the password.
j
Enter and confirm the user password.
The following mobility messages appear in the display:
• Validating
• Logging off elsewhere
• Registering
The logoff is simultaneously displayed on the remote phone. Once logon is complete, the "Mobility" program key LED lights up and the mobility icon appears in the display .
135
Mobility
Step by step
Mobile logon
Mobility ID
Enter password
Logging on with forced, delayed logoff at a remote- phone
If the remote phone is busy and your administrator enabled "Forced logoff during call" with a set timeout, forced logoff does not occur until this timeout expires.
Logon via a key
If a program key is configured for Mobility.
S
Press the "Mobility" program key.
or Logon via the context menu
Select and confirm the option shown in the idle display
You are prompted to enter your mobility ID. j
Enter and confirm Mobility ID, usually a telephone number.
You are prompted to enter the password.
j
Enter and confirm the user password.
The following mobility messages appear in the display:
• Validating
• Logging off elsewhere
At the same time, the display on the busy remote phone shows "Forced logoff pending".After the set timeout the active call is ended and remote logoff is performed.
• Registering
• Downloading user data
Once logon is complete, the "Mobility" program key
LED lights up and the mobility icon appears in the display .
136
Step by step
OpenScape Voice functions
OpenScape Voice functions
The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone.
On multi-line telephones, the full scope of
OpenScape Voice functions is only available for the primary line.
Feature toggle key
You can pick a programmable key and program it as a feature toggle key for activating the "make line busy" and "stop hunt" functions.
You can then use the programmable key to activate or deactivate the relevant OpenScape Voice function on the server for this phone.
You can only program first-level programmable keys because those linked to LEDs are used to display the function status as either
on (LED on) or off (LED off). The
LED indicates the status of the function on the server and can therefore change without any of the programmable keys being pressed.
Example:
Switching between "Line busy" and "Line free" (see also
Prerequisite: Your administrator configured a programmable key with the function "Busy" ("make line busy" for
S
Press the programmable key – the key lights up.
R
Press the illuminated programmable key once again to release the line - the keys stops illuminating.
137
OpenScape Voice functions
Step by step
Making anonymous calls
Your administrator decides whether or not your caller ID
(name and phone number) is displayed on a called party’s station.
Anonymous calling is when your data is not transmitted. The settings configured can be deactivated, however, for specific calls.
• If your caller ID is transmitted: your caller ID is displayed.
• If your caller ID is suppressed: "unknown" is displayed.
Deactivating
If your administrator permanently activated
anony-
mous calling for your phone, you can deactivate this setting as follows:
^
Lift the handset.
j
Enter the code (see the table of codes page 157) to
transmit the caller information.
Z
You hear a confirmation tone.
Activating
If your administrator activated caller ID transmission for your phone, you can deactivate this setting as follows:
^
Lift the handset.
j
Enter the code (see the table of codes page 157) to
suppress the caller ID.
Z
Wait until you hear the confirmation tone.
Caller ID transfer is suppressed. "Private/Anonymous" appears on the called party’s display instead of the caller ID.
138
Step by step
OpenScape Voice functions
Temporarily activating anonymous calling for the next call
If your administrator activated caller ID transmission for your phone, you can deactivate this setting for the next call as follows:
^
Lift the handset.
j
Enter the code (see the table of codes
Z
Wait until you hear the confirmation tone.
j
Dial the phone number of the party you want to contact.
Caller ID transmission is reactivated after this call.
Temporarily deactivating anonymous calling for the next call
If your administrator suppressed caller ID transmission for your phone, you can enable this setting for the next call as follows:
^
Lift the handset.
j
Enter the code (see the table of codes
Z
Wait until you hear the confirmation tone.
j
Dial the phone number of the party you want to contact.
When you end this call, caller ID transmission is suppressed once again for the next call.
139
OpenScape Voice functions
Step by step
Creating a list for selective calls
For call acceptance
You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility.
A connection is set up if a caller’s phone number matches a number in the selection list. If there is a match:
• the caller receives a message that the party refuses to accept any calls with this number,
or • the call is forwarded to an external phone number.
Contact your administrator for information on how your
OpenScape Voice is configured on site.
^
Lift the handset.
j
Enter the code (see the table of codes
Various announcements deliver the following information:
• the name of the feature (selective call acceptance)
• the current status (active or inactive)
• the current scope of the selection list.
These announcements are followed by verbal user prompts that let you:
• add entries to the selection list
• delete entries in the selection list
• check the selection list
• activate or deactivate the function.
140
Step by step
OpenScape Voice functions
For call rejection
As for selective call acceptance, you can create a selection list with the phone numbers of parties from whom you are not willing to accept calls. Your administrator knows how long this list may be in the
OpenScape Voice used on site in your facility.
A call is not connected if the caller’s phone number matches a number in the selection list; the caller is notified that the called party rejects calls from this number. If the caller’s number is not in the selection list, the call is to you as usual.
^
Lift the handset.
j
Enter the code (see the table of codes
Various announcements deliver the following information:
• the name of the feature (selective call rejection)
• the current status (active or inactive)
• the current scope of the selection list.
These announcements are followed by verbal user prompts that let you:
• add entries to the selection list
• delete entries in the selection list
• check the selection list
• activate or deactivate the function.
141
OpenScape Voice functions
Step by step
Anonymous calls
Rejecting
You can reject all calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted.
In this case, you are not informed that a call was rejected.
^
Lift the handset.
j
Enter the code (see the table of codes
Accepting
You can also accept calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted.
^
Lift the handset.
j
Enter the code (see the table of codes
142
Step by step
OpenScape Voice functions
Using abbreviated dialing
Abbreviated dialing gives you access to a central list of frequently dialed phone numbers.
You can dial a specific phone number by simply entering a digit string. As these are three-digit numbers, you can store up to 1000 phone numbers. This list is stored centrally and managed by your administrator.
^
Lift the handset.
j
Enter the code (see the table of codes
lowed by a number between 0 and 999 for the phone number you want to dial.
The number is automatically dialed.
Call tracing
You can request automatic tracing of the last received internal call. This is particularly suitable for identifying malicious, irritating or troublesome calls.
n
Lift the handset.
o
Enter the code (see the table of codes
The phone number is determined. Ask your administrator for the result.
143
OpenScape Voice functions
Step by step
Hunt group functions
To ensure optimum handling of specific calls, your tele-
phone can be assigned to a pickup group page 39
and/or a hunt group.
Your administrator can incorporate multiple telephones in a hunt group. If your telephone is assigned to a hunt group, OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your administrator. Hunt groups are a simple solution for distributing calls to a group of telephones.
If you want another member of the group to pick up an incoming call, you can set your telephone to signal the busy status for your line to the other members of the hunt group. Hunt group calls will then no longer be forwarded to your telephone.
Making a line busy
This prevents this line being used for calls in a hunt group.
Activating
^
Lift the handset.
j
Enter the code (see the table of codes
Z
Wait until you hear the confirmation tone.
Deactivating
Make the line free once more for the hunt group.
^
Lift the handset.
j
Enter the code (see the table of codes
Z
Wait until you hear the confirmation tone.
144
Step by step
OpenScape Voice functions
Marking the last line in the hunt group chain
Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line.
Activating
^
Lift the handset.
j
Enter the code (see the table of codes
Z
Wait until you hear the confirmation tone.
Deactivating
Unmark the line as the end of the hunt group chain.
^
Lift the handset.
j
Enter the code (see the table of codes
Z
Wait until you hear the confirmation tone.
145
OpenScape Voice functions
Step by step
Reachability
You can make either serial calls or simultaneous calls on several sites. The features for this are
• Serial call
• Parallel call
Prerequisite: The administrator has configured the respective feature for your main number in OpenScape
Voice.
Serial call
Managing number lists/activating serial call
Before the serial call number can be activated, a serial call list much be created. This can be prepared either by administrator or you can create it yourself later. Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signaled sequentially. Each number can consist of up to
30 digits.
^
Lift the handset.
j
Enter the code for the edit mode (see code table
The edit mode opens and you hear an announcement with the following information:
• Feature name
• Current status (active/inactive)
• Number of numbers currently on the serial call list
You are prompted to do one of the following:
• Activate/deactivate the feature (only if numbers are already entered in the list)
• Call up the numbers currently entered in the list.
• Add or delete numbers
• Repeat the options in edit mode
If the serial call list is still empty, you are prompted to enter numbers in the list. As soon as you have entered a valid number, the serial call can be activated.
If the serial call is activated, incoming calls are first routed to your phone. If you do not answer within the timeframe defined by the administrator, the next destination phone rings for the configured period of time. The caller
146
Step by step
OpenScape Voice functions
is informed that the call is being routed to another station. The connection is established with the first phone that accepts the call.
If the call is not answered by any phone, it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement".
Parallel call
Managing number lists/activating parallel call
Before the parallel call feature can be activated, a parallel call list must be created. This can be prepared either by administrator or you can create it yourself later. Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signaled sequentially. Each number can consist of up to
30 digits.
^
Lift the handset.
j
Enter the code for the edit mode (see code table
The edit mode opens and you hear an announcement with the following information:
• Feature name
• Current status (active/inactive)
• Number of numbers currently on the parallel call list
You are prompted to do one of the following:
• Activate/deactivate the feature (only if numbers are already entered in the list)
• Call up the numbers currently entered in the list.
• Add or delete numbers
• Repeat the options in edit mode
If the parallel call list is still empty, you are prompted to enter numbers in the list. As soon as you have entered a valid number, the parallel call can be activated.
If the parallel call is activated, incoming calls are routed to your phone and all other destination phones in the parallel call list. The connection is established with the first phone that accepts the call.
If the call is not answered by any phone, it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement".
147
OpenScape Voice functions
Step by step
Activating/deactivating parallel call via code
You can activate/deactivate the parallel call without having to change to edit mode.
Prerequisite: You have already entered numbers in the parallel call list.
^
Lift the handset.
j
Enter the code to activate or deactivate the parallel call
148
Step by step
OpenScape Voice functions
Parking a call
If you have answered a call for a colleague and cannot forward it to him, you can park the call.
Call park
[
You are conducting the call. Let the other party know, e.g. that you are trying to connect him.
j
Enter the code for parking followed by a line number
(see code table
You receive a confirmation tone. The caller hears a waiting melody.
]
Replace the handset
Tell your colleague that a call for him is parked and give him the line number.
Unparking
To unpark the call, your colleague must proceed as follows:
^
Lift the handset.
j
Enter the unparking code (see code table page 157).
He is prompted to enter a line number.
j
Enter the specified line number.
[
Your colleague is now connected with the waiting caller.
149
OpenScape Voice functions
Step by step
Silent Monitoring
If this function has been configured by administrator and enabled for the destination phone, you can join an active call of an internal station and listen in unnoticed
(muted) or with the knowledge of the target station (active).
Active silent monitoring
Station A and B are on a call. You want to listen to the call but so that Station B does not notice but so that you can still talk to Station A.
Your phone internal station A internal or external station B
• You can hear and talk to station A.
• You can hear station B but cannot talk to him because he cannot hear you.
• Station A and B can hear and speak to each other.
^
Lift the handset.
j
Enter the code for active silent monitoring and the destination number (see code table
You are connected to the call and can listen. If necessary notify station A.
]
End the silent monitoring unnoticed by replacing the handset.
150
Step by step
OpenScape Voice functions
Muted silent monitoring
Station A and B are on a call. You want to monitor a call but so that neither station notices.
Your phone internal station A internal or external station B
• You can hear station A but cannot talk to him because he cannot hear you
• You can hear station B but cannot talk to him because he cannot hear you.
• Station A and B can hear and speak to each other
^
Lift the handset.
j
Enter the code for active silent monitoring and the destination number (see code table
You are connected to the call and can listen.
]
End the silent monitoring unnoticed by replacing the handset.
151
OpenScape Voice functions
Step by step
One-way Intercom and Two-way Intercom function
With One-way Intercom or Two-way Intercom, the loudspeaker or speakerphone function of a destination phone is activated automatically when the connection is established. Use of these functions is conceivable for example between an executive and secretary or between a doctor and receptionist.
Possible functions include:
• One-way Intercom
– with variable input of member number
– to a saved member number
• Two-way Intercom
– with variable input of member number
– to a saved member number
Prerequisites:
• The team member belongs to the same collective group as you and has likewise been assigned a member number.
• The team member's phone has a loudspeaker (Oneway Intercom) and/or a speakerphone function
(Two-way Intercom).
• Automatic answering is activated for the team member.
• The team member's phone is idle.
• The member numbers of the callers are known for the One-way Intercom and Two-way Intercom functions.
You can cancel One-way Intercom or Two-way Intercom by replacing the handset or – during a consultation – resume the held call.
Two-way Intercom connections can be established from the following states:
• In idle status
• During manual call holding
• In a consultation
Functions such as "call forwarding" or "do-not-disturb" are temporarily disabled on the destination caller's phone by the One-way Intercom and
Two-way Intercom functions.
152
Step by step
OpenScape Voice functions
One-way Intercom
From your phone, you can directly call any team member whose telephone has a loudspeaker.
One-way Intercom with variable input of member number
^
Lift the handset.
j
Enter the code for One-way Intercom (see code table
page 157) followed by the one or two-digit member
number of the respective team member.
Z
As soon as the connection has been established, you will hear a confirmation tone and can speak to the other party via the loudspeaker.
]
To end the call, simply hang up.
One-way Intercom to a saved member number
Prerequisite: The code for One-way Intercom and the member number are programmed on a sensor key.
S
Press the programmed sensor key. A connection to that member's loudspeaker will immediately be established: You can speak to the destination caller via your speakerphone.
Two-way Intercom
From your phone, you can directly call any team member whose telephone has a speakerphone function. The loudspeaker and microphone of the destination phone are switched on automatically.
Two-way Intercom with variable input of member number
n
Press the key to use your speakerphone function.
j
Enter the code for Two-way Intercom (see code table
page 157) followed by the one or two-digit member
number of the respective team member.
Z
As soon as the connection has been established, you will hear a confirmation tone and can reach the destination caller via this caller's speakerphone function.
153
OpenScape Voice functions
Step by step
Two-way Intercom to a saved member number
Prerequisite: The code for Two-way Intercom and the member number are programmed on a sensor key.
S
Press the programmed sensor key. A connection to the team member is established immediately and your speakerphone function will be switched on.
Z
As soon as the connection has been established, you will hear a confirmation tone and can reach the destination caller via this caller's speakerphone function.
Announcing the local phone number
You can use this function in order, for example, to identify the phone number of a phone in a conference room if it is not indicated on the display.
^
Lift the handset.
j
Enter the code for "Announcing the local phone num-
ber" (see code table page 157). The phone number is
announced.
]
Then hang up.
154
Step by step
OpenScape Voice functions
Dialling the last caller
You can retrieve and dial the phone number of the last answered or dialled caller. The following two functions could be used alternatively if you have disabled the call journal
Retrieving and dialling the last answered caller
The following phone numbers can be saved for retrieval:
• The last answered call
• The last missed call
• The last picked up call (group call)
^
Lift the handset.
j
Enter the code for dialling the last answered caller (see code table
page 157). The phone number is dialled
and the connection is established.
Retrieving and dialling the phone number of the last caller dialled
Instead, you can also use the normal redial functions of your phone as usual.
^
Lift the handset.
j
Enter the code for dialling the last caller dialled (see code table
page 157). The phone number is dialled
and the connection is established.
155
OpenScape Voice functions
Step by step
Picking up out-of-hours calls
If your switchboard is no longer attended after a certain time, an out-of-hours call function can be configured on one or more phones for this period.
For example, if you hear one of the phones that has an out-of-hours call function configured ringing when the office is closed, you can pick up the call early from your phone.
You can also forward your phone to the phone with the out-of-hours call function before leaving the office so that colleagues who have not yet left can pick up calls for you.
^
Lift the handset.
j
Enter the code (see code table
of-hours call pickup in order to pick up the ringing call.
You can also configure a key for picking up out-ofhours calls.
156
OpenScape Voice functions
Code table for OpenScape Voice functions
Ask your administrator to enter the latest codes in the following table. Print this page as an overview.
Function
Making anonymous calls off
Making anonymous calls on
Making anonymous calls temporarily on
Making anonymous calls temporarily off
List for selective call acceptance
List for selective call rejection
Rejecting anonymous calls
Accepting anonymous calls
Using abbreviated dialing
Call tracing
Making a line busy on
Making a line busy off
End of hunt group chain on
End of hunt group chain off
Edit mode for serial call
Edit mode for parallel call
Activating a parallel call
Deactivating a parallel call
Parking a call
Unparking a call
Active silent monitoring
Muted silent monitoring
One-way Intercom
Two-way Intercom
Announcing the local phone number
Last answered caller
Last dialled caller
Picking up out-of-hours calls
Code
Description
157
Individual phone configuration
Step by step
Individual phone configuration
User
Phone?
Display ?
Contrast: =
Save & Exit
Display
Setting contrast
The display has multiple contrast levels that you can set according to your light conditions.
z You can also configure this setting via the Web interface z
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
f Select and confirm the option shown. f Select and confirm the option shown.
<
or
:
Set and confirm the contrast l
Select and confirm the option shown.
158
Individual phone configuration
Step by step
Date and time
This function allows you to select one of three different display modes for the date and manually set the time if necessary.
z You can also configure these settings via the Web inter-
User
Setting the time
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Date and time?
Time = 14:44
Save & Exit
User
Date and time?
Date = 20.02.2007
f
Select and confirm the option shown. The time set is displayed.
j
Enter and confirm the time.
l
Select and confirm the option shown.
Setting the date
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Save & Exit f
Select and confirm the option shown. The date set is displayed.
j
Enter and confirm the date.
l Select and confirm the option shown.
159
Individual phone configuration
Step by step
User
Setting daylight saving time
Prerequisite: Auto DST is deactivated
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Date and time?
Daylight saving = No
Select and confirm the option shown.
Yes
Save & Exit f l
Select and confirm the option shown. The time set is displayed.
Confirm.
User
Date and time?
Difference (mins) = 60 l
Select and confirm the option shown.
Setting the difference between daylight saving and standard time
Prerequisite: Auto DST is deactivated
Enter the difference to be used for daylight saving time.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
f
Select and confirm the option shown. The difference set is displayed.
j
Enter and confirm the difference between daylight and standard time in minutes.
Save & Exit l Select and confirm the option shown.
160
Individual phone configuration
Step by step
User
Date and time?
Automatic daylight saving time
The
Auto DST setting is provided for information purposes and can only be changed by your administrator.
z You can also access this information via the Web inter-
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Daylight saving time must be manually set if a
No is entered for
User
Locality?
Time format = 24 hours
Time display format
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
m
Select and confirm the option shown.
12 hours (AM/PM) f
Select and confirm the option shown. The format set is displayed.
Select and confirm the time format (12- or 24-hour display).
Save & Exit l
Select and confirm the option shown.
161
Individual phone configuration
Step by step
User
Date display format
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Locality?
Date format = dd/mm/yyyy f yyyy/mm/dd f
Save & Exit l
Select and confirm the option shown.
Select and confirm the option shown. The format set is displayed.
Select and confirm the format you want.
Select and confirm the option shown.
162
Individual phone configuration
Step by step
User
Audio
Volumes?
Handset
Save & Exit
Audio
Volumes
Use this selection to set the following volumes:
• Loudspeaker
• Ringer
• Handset
• Handsfree
• Rollover z You can also configure this setting via the Web interface
Example:
Handset:
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown. f Select and confirm the option shown.
<
or
:
Set and confirm the volume.
l
Select and confirm the option shown.
163
Individual phone configuration
Step by step
User
Settings
Room character
To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: "Normal", "Echoing", "Muffled" . z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Audio
Settings?
Room character = Normal f
Select and confirm the option shown.
Select and confirm the room character in the context menu (for example, "Normal").
Save & Exit
User l Select and confirm the option shown.
Ringtone
If your administrator has loaded suitable files to the phone, you can select a realtone file in *.mp3 or *.wav format for the ringer tone. If no individual audio files are available the "pattern" ringtone is preset.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Audio
Settings?
Select and confirm the option shown.
164
Individual phone configuration
Step by step
Ringer file = Ring file
Ring file?
Save & Exit
User f
Select and confirm the option shown.
f Confirm. Required ringtone file
[1Select
] or "pattern." You will immediately hear the associated ringer melody.
Confirm current ringtone file.
Select and confirm the option shown.
l
Pattern melody
z You can also configure this setting via the Web interface
Prerequisite: You have choosen the "pattern" ringtone, see
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Audio
Select and confirm the option shown.
Settings?
Ringer melody = 2
Save & Exit
User
Select and confirm the option shown. f Select the required pattern melody
between 1 and 8
(e. g.
4). You will immediately hear the corresponding
Ringer melody. Confirm the selected Ringer melody.
Select and confirm the option shown.
l
Pattern sequence
z You can also configure this setting via the Web interface
Prerequisite: You have choosen the "pattern" ringtone, see
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
1. The phone displays the current setting.
165
Individual phone configuration
Step by step
Audio
Settings?
Ringer tone sequence = 2
Select and confirm the option shown.
Select and confirm the option shown. f
Select the required Ringer tone sequence between 1 and 3 (e. g.
2) You immediately hear the set Ringer melody with the select Ringer tone sequence. Confirm the selected setting.
Save & Exit
User l
Select and confirm the option shown.
Country setting for speakerphone mode
Enter the country setting you prefer for speakerphone mode here (see
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Audio
Settings?
Select and confirm the option shown.
Open listening = Standard mode
Save & Exit l
Select and confirm the setting you want in the context menu ("Standard mode" or "US mode.
Select and confirm the option shown.
166
Individual phone configuration
Step by step
User
Configuration
Connected calls
Secure call alert = No
Yes
Tone and indication with an unsecured voice connection
Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure. The message
"Nonsecure connection" also appears.
Prerequisite: Secure connection setup is the preference set by your administrator.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Save & Exit
Select and confirm the option shown.
167
Individual phone configuration
Step by step
Settings
User
Phone
Key click
Volume
Medium
Keys
Keypad only
All keys
Save & Exit
168
Key click
You can configure whether a key click should be audible when a key is pressed. You can also decide whether this should apply for all keys or only for the keys on the keypad. In addition, you can adjust the click volume or disable the sound.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Adjusting the volume for the Key click
Select and confirm the option shown.
For instance, select and confirm a medium volume level. You can also select one of the following three options:
• Low
• Medium
• High
• Off (for no click)
Key selection
Select and confirm the option shown.
or
Select and confirm if the setting is only to apply for the character input keys.
Select and confirm the option shown.
Confirm the option shown.
Individual phone configuration
Step by step
Setting the language and country
User
Locality?
Language = Deutsch
Selecting a language
Use this menu option to select the language for operator prompting.
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
f
English
Save & Exit f l
Select and confirm the option shown. The language set is displayed.
Select and confirm to set the required language, in our example, English.
Select and confirm the option shown.
169
Individual phone configuration
Step by step
You may choose from the following languages:
1. Bahasa Indonesia
2. Bahasa Malaysia
3. Brasileiro
4. Catal‡
5.
Ceština
6. Dansk
7.
Deutsch
8. Eesti keel
9. English
10. English(US)
11. EspaÒol
12. FranÁais
13. Hrvatski
14. Italiano
15. Latvieöu Valoda
16.
Lietuviu Kalba
17. Magyar
18. Nederlands
19. Norsk
20. Polski
21. PortuguÍs
22. Rom‚na
23. Slovencina
24. Slovenski Jezik
25. Srpski Jezik
26. Suomi
27. Svenska
28. T¸rkÁe
29.
30.
31.
32.
33.
34.
35.
Русски
170
Individual phone configuration
Step by step
User
Locality?
Country = Germany
Country-specific settings
Adapt your phone settings to suit the relevant countryspecific conditions (for example, transmission parameters).
z You can also configure this setting via the Web interface
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
f
United States
Save & Exit f l
Select and confirm the option shown. The country set is displayed.
Select and confirm to set the country
[1]
, here US, for instance.
Select and confirm the option shown.
You may choose from the following countries
1. Argentinien
2. Australia
3. Austria
4. Belgium
5. Brazil
6. Canada
7.
China
AR 20. Luxembourg
AT 21. Mexico
AU 22. Netherlands
BE 23. New Zealand
BR 24. Norway
CA 25. Poland
CN 26. Portugal
8. Chile
9. Croatia
CL 27. Russian FederationRU
HR 28. Singapore SG
10. Czech Republic CZ 29. Slovakia
11. Denmark DK 30. South Africa
SK
ZA
12. Finland
13. France
14. Germany
15. Hungary
FI 31. Spain
FR 32. Sweden
DE 33. Switzerland
HU 34. Thailand
ES
SE
CH
TH
16. India
17. Ireland
18. Italy
19. Japan
LU
MX
NL
NZ
NO
PL
PT
IN 35. Turkey TR
IE 36. United Kingdom GB
IT 37. United States
JP 38. Vietnam
US
VN
1. The phone displays the current setting.
171
Individual phone configuration
Step by step
User
Network information
Network information
This overview in the user area of the Service menu provides you with information about the IP address of the phone and the HTML address of the Web interface. It also provides real-time data about the network activity of the phone.
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown. You can browse the following overview:
IP Address: Displays the IP address or name which was assigned to the phone in the network.
WBM URL: HTTP address of the Web interface. This address is specified in the address line of the Internet browser and is used to call the Web interface of the phone in the browser.
DNS domain: The DNS domain that can be assigned to the telephone in addition to the IP address (e.g. http:// my-openStage.phone/).
LAN/PC-RX: The network or PC interface data packets received are illustrated dynamically as columns.
LAN/PC-TX: The network or PC interface data packets sent are illustrated dynamically as columns.
LAN/PC autonegotiated: [Yes|No]: Displays whether the network or PC interface data transfer rate is set to automatic (
Yes) or manual (?No).
LAN/PC information: [10|100|1000] Mbit/s: Data transfer rate of the network or PC interface. If an interface is not in use,
Link down is displayed.
172
Individual phone configuration
Step by step
User
Reset
Reset all user data?
Resetting user data
The following user-specific settings changed via the phone menu or the Web interface can be reset to factory settings.
• Display contrast
• Language setting
• Audio settings
– Volumes
– Settings
• Call lists
– All entries are deleted
• Programmable keys
– All personalized programming is deleted (see also
Attention: All data is reset without a warning tone.
Initiating the reset
v
Press the key shown until the "Menu" tab is active.
Confirm.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
Cancel?
or
Select and confirm the option shown. The user data is reset to factory settings.
To cancel the process.
173
Call recording
Step by step
Call recording
A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. The recorder records the entire voice flow of two or more participants.
You should configure a recording button in order to simplify handling of manual call recording
is assumed in the description below that a corresponding key has been configured.
Recording modes
The administrator can configure the following operating modes for call recording:
• Manual
• AutoStart
• All Calls
• Disabled
The following settings are possible to audibly signal the recording:
• Repeated
• Single Shot
• Off
Check with your administrator as to which settings were made for your phone.
Mode: ALL CALLS:
The telephone starts and stops the recorder automatically in order to ensure that all calls are being recorded.
Mode: MANUAL
You decide when the recorder is started and stopped or paused. If the recorder is switched on, all further calls will be recorded. If you pause the recorder then nothing will be recorded. If there are no calls, then the recorder likewise pauses.
Mode: AUTOSTART
The telephone starts the recorder automatically. You can stop or pause the recorder yourself however and restart it. If a call has already been recorded, new
174
Step by step
Call recording
incoming and outgoing calls will also be recorded. If you pause the recorder during a call, special calls such as consultation calls, call pickups and second calls will not be recorded as long as the recorder is paused. If the telephone reverts to idle status, the AutoStart process is set up again for the next call.
Explanations of recording
Recordable calls
A recordable call is any call that has a call connection status on the telephone. This can be any incoming or outgoing call. It is immaterial here whether a call is set up directly via the telephone or via an application.
• Outgoing
• Incoming
• Consultation
• Pickup
• Reconnect
• Second call
• Connected call
• Conference
1
• Automatic call acceptance
• Secured or unsecured line
Non-recordable calls
• Outgoing calls that have not yet reached full connection status, such as a ringing call.
• Calls on hold
1.
Server-based conference only
175
Call recording
Step by step
Enhanced functions:
1. A conference
1
can be set up or cleared down during recording.
2. A consultation can be performed during recording.
3. Call transfer is also available during recording.
4. A second call can be accepted during recording.
The following features are not supported:
1. Playing back recordings over the telephone.
2. Deleting recordings over the telephone.
3. Functions for editing recordings over the telephone.
Recording tips
You will receive the following advisories while a call is being recorded:
• The recording symbol
|
on the display
(permanent)
• Beep (repeated at intervals for you and your call partner)
• Beep (single at the start of recording for you and your call partner)
The audible advisory can also be switched off. Please check with the relevant administrator.
Recording calls
Using the call recording feature
The recording function can be used in a similar way to a recorder, for example for recording music. The recorder can be:
• switched on (standby
.
)
• switched off or stopped (
~)
• started (
/)
• paused (
@)
The symbols used here by way of example can be found on practically any hardware and software recorder.
1.
Server-based conference only
176
Step by step
Call recording
Automatic call recording
This is the simplest mode. If you have accepted a call or called a subscriber and the subscriber answers, the call
is recorded automatically. Refer to page 175 to check
which calls this can be.
recording symbol
|
and hear a beep (see also
You cannot pause the recording manually in this mode.
177
Call recording
Step by step
Recording on
Recording off
Manual call recording
Activating or deactivating call recording when the telephone is in idle mode.
Prerequisite: Manual mode is selected. The recording button is configured and indicates the status.
Select the option shown in the telephone's context menu to enable the option.
or disable the option.
or
S
Press the recording button to enable the option - the
LED key lights up.
R or press the key shown to disable the option - the LED extinguishes.
The recording button also indicates the status change if you activated or deactivated call recording via the context menu.
Call recording with AutoStart
Standby mode is activated in principle in idle mode. The recording button LED lights up. You cannot switch off the recorder. As soon as a call is set up, call recording starts automatically.
^
Lift the handset.
or
n
Press the key shown.
[
The station answers. You hear a beep, the recording symbol
|
is shown on the display and the recording button LED remains lighting. The call is now being
You can pause the recording at any time and continue it again.
]
or
n
If you end the call, the AutoStart process is set up again for the next call.
178
Call recording
Step by step
Controlling call recording
Starting call recording manually during a call
Prerequisite: Manual mode or AutoStart is selected.
You are conducting a call. Recording has not started.
The recording button LED is not lighting.
[
You are conducting a call (see also
S
Press the recording button to start the recording - the
LED key lights up.
You hear a beep and the recording symbol
|
is shown on the display. The call is now being recorded (see also
Pausing call recording manually during a call
Prerequisite: Manual mode or AutoStart is selected.
You are conducting a call. Recording has started. The recording button LED lights up.
[
You are conducting a call (see also
R
Press the recording button to pause the recording - the
LED extinguishes and the recording symbol
|
on the display disappears.
You can start the recording again at any time, for example to continue recording the current call.
Ending call recording automatically
Prerequisite: You are conducting a call. Recording has started. The recording button LED lights up.
]
or
n
The recording is ended automatically as soon as the call is terminated or if the call status changes so that the call is no longer being recorded - for example if a line is placed on manual hold and another line is seized
(Multiline).
The LED extinguishes and the recording symbol
|
on the display disappears.
179
Call recording
Step by step
Accept
Consultation during call recording
Prerequisite: You are conducting a call. Recording has started. The recording button LED is lighting.
You initiate a consultation – your main call is placed on hold as a result while the consultation is being performed. j
The recording is paused while you initiate the consultation. The recording symbol
|
on the display disappears.
[
If the consultation partner answers, the consultation call is recorded. You hear a beep and the recording symbol
|
is shown on the display again.
You can now terminate the consultation call or for example switch back to the first call party (alternate) while the consultation call is placed on hold.
Second call during call recording
Prerequisite: You are conducting a call. Recording has started. The recording button LED is lighting.
[
You are conducting a call. You hear a beep and the recording symbol
|
is shown on the display. The call is now being recorded.
A second call party camps on page 86.
In the pop-up menu:
Select and confirm the option shown. beep and the recording symbol
|
is shown in the line for the second call – this call is now being recorded. The first party is placed on hold.
180
Step by step
Alternate
Call recording
Call recording while alternating
Prerequisite: You have an active or held consultation or second call. Recording has started. The recording button LED is lighting.
[
You are connected with the second party. You hear a beep and the recording symbol
|
is shown in the line for the second call.
Select and confirm the option shown in the context menu for this connection.
[
You are switched to the main call. You hear a beep and the recording symbol
|
is shown in the line for the main call – this call is now being recorded.
You can pause and restart the recording at any time in manual and auto start modes.
Your call is paused and reconnected during the recording.
Prerequisite: You are conducting a call that is being recorded.
Z
Your call partner has placed the call on hold. You hear the music on hold. The recording is paused and the recording symbol
|
has disappeared from the display.
[
Your call partner resumes the call. You hear a beep and the recording symbol
|
is shown on the display.
181
Call recording
Step by step
Conference
Conference
Setting up a conference during recording
Prerequisite: You are conducting a consultation call
page 51 or you have accepted a second call
page 86 and the "System conference" feature was
configured by the administrator. Recording has started.
The main call is placed on hold. The recording button
LED is lighting.
Select and confirm the option shown in the connection's context menu. You are connected to both parties at once. The conference is displayed with the current participants.
You hear a beep and the recording symbol
|
is shown in the line for the conference call.
Adding conference participants
Prerequisite: You have set up a conference. The
"System conference" feature was configured by the administrator. The conference call is now being recorded.
[
You have performed a consultation or accepted a second call (
call is placed on hold.
You hear a beep and the recording symbol
|
is shown in the line for the consultation or second call. The call is now being recorded.
Select the option shown in the context menu for the consultation or second call in order to include the new participant in the conference. The conference is displayed with all current participants.
You hear a beep and the recording symbol
|
is shown again in the line for the conference call.
182
Step by step
Call recording
Your call is included in a conference during the recording.
Prerequisite: You are conducting a call that is being recorded. You are to be included in a conference by your call partner. You are placed on hold while the conference is being set up.
Z
You hear the music on hold while your call partner is setting up the conference. The recording is paused and the recording symbol display.
|
has disappeared from the
[
Your call partner answers again and you are connected to the conference. You hear a beep and the recording symbol
|
is shown in the "Conference" line. The conference call is now being recorded.
Putting a line on hold manually during the recording
There are two options for placing a line manually on hold:
• You place the active line on hold during the call recording and then resume the call on this line.
• You seize a different line during call recording. The first line is placed on manual hold.
Prerequisite: The telephone has more than one line configured. The active line is being recorded. The recording button LED is lighting.
Holding and retrieving the call on the line
[
You are conducting a call, for example on line A. You hear a beep and the recording symbol
|
is shown on the display. The call is now being recorded.
R
Press line key A. The line key LED starts flickering. The call is placed on hold. The recording is paused while the call is on hold. The recording symbol disappears.
|
on the display
183
Call recording
Step by step
Retrieving a held call:
T
Press line key A. The line key LED lights up. The call is retrieved. You hear a beep and the recording symbol
|
is shown on the display again. Call recording is continued.
Holding a call on the line and conducting a call on a different line
S
Press line key B – the LED lights up. You hear a beep and the recording symbol
|
is shown on the display for line B – this call on line B is being recorded. Line A is placed on hold, call recording of line A has been terminated.
T
Press line key A to resume the call. You hear a beep and the recording symbol
|
is shown on the display for line A – a new recording of line A commences.
184
Call recording
Step by step
User
Diagnostic information
Diagnostic information
This information overview in the user area of the service menu provides you with information on the current configuration of the telephone:
N
Press the key shown.
Select and confirm the option shown.
if nec.
j
Enter and confirm the user password.
Select and confirm the option shown.
You see a numbered list of telephone parameters with the current settings.
You can see a more structured view of the list via the
WEB Surface
Example:
Diagnostic.Information
2011-05-23 12:24:00
12
13
14
08
09
10
11
04
05
06
07
00
01
02
03 terminal.number: sip.server: sip.port: sip.registrar: sip.registrar.port: sip.gateway: sip.transport: sip.gateway.port: server.features: dns.results: multiline: registered.lines: backup.active: backup.proxy: software.version:
3334
192.168.1.240
5060
192.168.1.240
5060
192.168.1.240
UDP
5060
No
5060
No
5060
Yes
15
16 display.message: last.restart:
V3 R0.24.0 SIP
110514
None
2011-05-
19T13:42:02
185
Call recording
Step by step
36
37
38
39
32
33
34
35
40
41
42
43
44
28
29
30
31
24
25
26
27
20
21
22
23
17
18
19
Diagnostic.Information
memory.free: 23131K free ip.adress: subnet.mask: default.route: primary.dns: secondary.dns: route.1.ip: route.1.gateway: route.1.mask: route.2.ip: route.2.gateway: route.2.mask: mac-address: discovery.mode: dhcp.reuse: lan.port.type: pc.port.status: pc.port.type: pc.port.autoMDIX: vlan.id: qos.layer.2: qos.layer.2.voice: qos.layer.2.signalling: qos.layer.2.default: qos.layer.3: qos.layer.3.voice: qos.layer.3.signalling: lldp.med.operation:
192.168.1.203
255.255.255.0
192.168.1.2
192.168.1.105
192.168.1.2
5
None
0
Yes
13
7
None
None
None
None
None
0001e32c680c
Manual
No
0
None
0
No
186
Web interface
Web interface
General
You can configure a number of settings for your phone via the Web interface. Communication is via a secure HTTPS connection. Access to the
Web interface must be activated by administrator.
Calling up the Web interface
For more information on the IP address, the Web interface address, and how to connect the telephone to the network, refer to the section entitled "Network information"
To call up the interface, open a Web browser and enter the following:
https://[IP address of the phone]
[IP address of the phone] is the IP address of your phone.
or
https://[Name of the phone]
[Name of the phone] which was assigned by administrator.
You might receive a certificate notification from the browser. Follow the instructions to download the certificate.
You will be prompted to configure a user password the first time you
call up the Web interface page 127. You must log on with this
password in future every time you want to open the User Pages.
Administrator Pages
This area lets you configure settings for administering your phone and the network environment. Access to the Administrator Pages is protected by the admin password. For more information, contact your administrator or refer to the administration manual.
187
Web interface
User pages
The Web interface homepage opens once you have entered and confirmed the phone’s IP address.
1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu.
2. Click a menu entry to open the corresponding form.
3. Make the desired changes.
4. Click the corresponding button to save or discard your changes.
Button functions
• "Login": Log on to the phone after you have entered the user password
• "Submit": Apply changes
• "Reset": Reset original values
• "Refresh": Update the values.
• "Logout": Log off the phone
188
Web interface
User menu
All settings that you can make via the Web interface’s user menu can also be made via the phone’s user menu
User Pages
User login
V
Date and Time
– Local time
V
– Local date (day, month, year)
V
– Allow daylight saving
V
– Difference (minutes)
V
– Auto time change
V
Audio
– Ringer melody (
– Ring file (
V
V
– Ringer tone sequence (
V
– Room Character (
V
– Open listening (
V
Configuration
– Outgoing calls
– Autodial delay (seconds)
V
– Callback option
V
– Allow busy when dialing
V
– Allow transfer on ring
V
– Allow immediate dialing
– Incoming calls
– Deflecting
– Allow deflection
(
V
– Default deflect destination
V
– Deflect to DSS
V
– Forwarding
– Settings
– Forwarding Favorites Destination 1
to Destination 5
V
– Forward all calls allowed
V
– to
V
– Direct destination
V
– Forward on busy allowed
V
– to
V
– Direct destination
V
– Forward on no reply allowed
V
– to
V
– Direct destination
V
– No reply delay (seconds)
[1]
V
[1]. Only if "Server features" was deactivated by your administrator
189
Web interface
– Alerts
– Visual alerts
V
– Audible alerts
V
– Forwarding party
– Handling
– Allow call waiting
V
– Allow DND
V
– Allow busy when dialing
V
– CTI calls
– Allow auto-answer
V
– Allow beep on auto-answer
V
– Allow auto-reconnect
V
– Allow beep on auto-reconnect
V
– Connected calls
– Allow call transfer
V
– Allow call joining
V
– Allow exit conference
V
– Allow hold reminder
V
– Hold reminder delay (minutes)
V
– Hold and hang-up
V
– Allow music on hold
V
– Allow conferences
V
– Allow secure call alert
V
– Toggle associate
– Lower IL alert (for GB only)
–
V
– Keyset
– Lines
– Ring delay (seconds)
V
– Address
[1]
– Primary line
[1]
– Ring on/off
[1]
– Hot-/Warmline
[1]
– Hot warm destination
V
– Overview
– BLF
– Busy Lamp Field:
not for OpenScape Voice
– Call logging
– Enable call log
V
Phone
– Display settings
– Contrast
V
– Program keys
– Normal
– Edit
V
– Shifted
[1]. Information - read only
190
– Edit
V
– Key Module (if available such as Program keys)
– Key click
– Volume
– Off
– Low
– Medium
– High
– Keys
– Keypad only
– All keys
Locality
– Country
V
– Language
V
– Date format
V
– Time format
V
Security
– Password
– Current Password
– New password
V
– Confirm password
Diagnostic information
V
Web interface
191
Fixing problems
Fixing problems
Caring for your telephone
• Never allow the telephone to come into contact with coloring, oily or aggressive agents.
• Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.
• If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).
• Never use cleaning fluids containing alcohol or plastic-damaging detergents to clean the telephone. The use of scouring agents is also forbidden.
Troubleshooting
Pressed key does not respond:
• Check if the key is stuck.
• If the telephone is locked repdial keys cannot be used. This also applies when an emergency number is saved on it.
Check whether your telephone is locked ("Phone locked. To unlock enter the PIN" appears on the screen). If the phone is locked, unlock it.
The phone does not ring on call:
Check whether the ringtone is deactivated (see icon in the status bar on
the display page 125). If it is deactivated, activate the ringtone
You cannot dial a number:
Check whether your telephone is locked ("Phone locked. To unlock enter the PIN" appears on the screen ). If the phone is locked, unlock it.
To correct any other problems:
First contact the relevant administrator. If the administrator is unable to correct the problem, contact Customer Service.
Contact partner in the case of problems
Contact your administrator if a fault persists for more than five minutes, for example.
192
Fixing problems
Labeling keys
The following options are available for labeling keys of the OpenStage 15 and/or OpenStage Key Module 15 with the functions assigned to them or the saved numbers on them:
Labeling
• By hand:
Labeling strips are supplied with your OpenStage 15 and
OpenStage Key Module 15. Note the function or name in the white field on the strip and insert the strip on your OpenStage 15 or
OpenStage Key Module 15.
• With a computer via the Internet:
You can find the "online labeling tool" together with the user interface at http://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool .
• Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.
193
Local user menu
Local user menu
Opening the user menu on the phone
To open the user menu, press the
N key.
On the
Settings tab, select the User menu option. You are prompted to enter the User password
OK. The options of the user menu are available.
User menu display
The majority of settings that can be made via the user menu on the phone, can also be made via the web interface
Changes are usually confirmed using the
Save & Exit option or discarded using the
Exit (no save) option.
The options grayed out are not available on the OpenStage 15 or have no function.
!
User
Date and time?
– Time = hh:mm
– Date = DD.MM.YYYY
– Daylight saving = Yes
– No?
– Return?
– Difference (mins) = mm
– Auto DST = Yes/No
– Save & Exit
– Exit (no save)
!
Audio?
– Volumes?
– Loudspeaker =
– Ringer =
– Handset =
– Headset =
– Handsfree =
– Rollover =
– Save & Exit
– Exit (no save)
– Settings?
– Ringtone = Ring file
– Pattern?
– Ringer1.wav?
– Ringer2.wav?
page 163 page 163 page 163 page 163 page 163
194
Local user menu
– Ringer3.wav?
– Ringer4.wav?
– Ringer5.wav?
– Ringer6.wav?
– Return?
– Ringer melody = 2
– 1?
– 2?
– 3?
– 4?
– 5?
– 6?
– 7?
– 8?
– Return?
– Ringer tone sequence= 1
– 1?
– 2?
– 3?
– Return?
– Room character = Normal
– Normal?
– Echoing?
– Muffled?
– Return?
– Open listening = Standard mode
– Standard mode?
– US mode?
– Return?
– Save & Exit
– Exit (no save)
– Return?
!
User Configuration?
– Outgoing calls?
– Autodial delay = 6
– 1?
– 2?
– 3?
– 4?
– 5?
– 6?
– 7?
– 8?
– 9?
– Return?
– Callback = No
– Yes?
195
Local user menu
– Return?
– Busy when dialing = Yes
– No?
– Return?
– Transfer on ring = Yes
– No?
– Return?
– Immediate dialing = Yes
– No?
– Return?
– Save & Exit
– Exit (no save)
– Incoming calls?
– Deflecting?
– Allow deflection = Yes
– No?
– Return?
– Default destination =
– Deflect to DSS = Yes/No
[1]
– Save & Exit
– Exit (no save)
– Forwarding?
– Settings?
– All calls: 12345
– Turn on?
– Enter destination
– List of saved numbers, if applicable
– Edit favorites?
– Destination 1
– Destination 2
– Destination 3
– Destination 4
– Destination 5
– Save & Exit
– Exit (no save)
– Copy
– Paste (if copying is active)
– Return
– Busy: 12345
– Turn on?
– Enter destination
– List of saved numbers, if applicable
– Edit favorites?
– Destination 1
– Destination 2
– Destination 3
[1]. Information - read only
196
Local user menu
– Destination 4
– Destination 5
– Save & Exit
– Exit (no save)
– Copy
– Paste (if copying is active)
– Return
– No reply: 12345
– Turn on?
– Enter destination
– List of saved numbers, if applicable
– Edit favorites?
– Destination 1
– Destination 2
– Destination 3
– Destination 4
– Destination 5
– Save & Exit
– Exit (no save)
– Copy
– Paste (if copying is active)
– Set delay = 16
[1]
– Alerts
– Visual alerts = No
– On?
– Return?
– Audible alerts = No
– On?
– Return?
– Forwarding party = Display last
– Display first?
– Display last?
– Return?
– Save & Exit
– Exit (no save)
– Handling?
– Allow call waiting = Yes
– No?
– Return?
– Allow DND = Yes
– No?
– Return?
– Busy when dialing = Yes
– No?
– Return?
– Save & Exit
– Exit (no save)
[1]. Only if "Server features" was deactivated by your administrator
197
Local user menu
– CTI calls?
– AutoAnswer = Yes
– No?
– Return?
– AutoAnswer beep = Yes
– No?
– Return?
– AutoReconnect beep = Yes
– No?
– Return?
– Save & Exit
– Exit (no save)
– Return?
– Connected calls?
– Allow call transfer = Yes
– No?
– Return?
– Allow call joining = Yes
– No?
– Return?
– Allow exit conf
= Yes
– No?
– Return?
– Allow hold rem.
= Yes
– No?
– Return?
– Hold rem. delay = 8
– 3?
– 4?
– 5?
– 6?
– 7?
– 8?
– 9?
– 10?
– 11?
– 12?
– 13?
– 14?
– 15?
– Return?
– Hold and hang-up = Yes
– Yes
– No
– Music on hold = Yes
– No?
– Return?
198
–
– Allow conferences =Yes
– No?
– Return?
– Secure call alert = Yes
– No?
– Return?
– Toggle associate =Yes
– No?
– Return?
– Lower IL alert (for GB only)
– Lower IL alert (for GB only)
– Save & Exit
– Exit (no save)
!
Keyset?
– Lines?
– Line (one of
eight possible)
– Ring delay = 0
– Allow in overview = Yes
– No?
– Return?
– Hot warm action
[1]
= No Action
– Hot warm dest = nnnn
– Address
[1]
– Ring on/off
= nnnn
[1]
= On
– Selection order
[1]
= 1
– Save & Exit
– Exit (no save)
– Return?
– Overview?
– Line (up to
eight lines)
– Move down?
– Move to bottom?
– Use FPK order?
– Add all lines?
– Return?
– Save
– Do not save
– Return?
– Return?
– BLF?
– Busy Lamp Field:
not for OpenScape Voice
– Return?
– Call logging
– Options: Save & Exit
– Exit (no save)
– Enable call log Yes
[1]. Information - read only
Local user menu
199
Local user menu
– Yes
– No
!
Phone?
– Display settings?
– Contrast =
– Save & Exit
– Exit (no save)
– Program keys
Press the key to be programmed
– Normal = Unallocated
– Unallocated?
–
Further functions, see
– Label =
predefined or customized
– Settings =
function-dependent
– Shifted = Unallocated
– Unallocated?
–
Further functions, see
– Label =
predefined or customized
– Settings =
function-dependent
– Save & Exit
– Exit (no save)
– Key Module (if available such as Program keys)
– Key click
– Options Save & Exit
– Exit (no save)
– Volume
– Off
– Low
– Medium
– High
– Keys
– Keypad only
– All keys
– Return?
Locality?
– Country = DE
– DE?
–
Further countries, see
– Return?
– Language = Deutsch
– Deutsch?
–
Further languages, see
– Return?
– Date format = dd/mm/yyyy dd/mm/yyyy
?
yyyy/mm/dd
?
200
– mm/dd/yyyy?
– Return?
– Time format = 24 hour
– 24 hour?
– 12 Hour (AM/PM)?
– Return?
– Save & Exit
– Exit (no save)
Security?
– Change user password?
– Current password =
– New user password =
– Confirm New user password =
– Save & Exit
– Exit (no save)
– Phone lock?
– Save & Exit
– Exit (no save)
– Phone lock =
– Yes
No
Network information?
– Phone address =
– Web address =
– IP address =
– LAN RX =
– LAN TX =
– PC RX =
– PC TX =
– LAN autonegotiated = Yes
– LAN information = 10 Mbps full duplex
– PC autonegotiated = Yes
– PC information = Link down
– Exit (no save)
Diagnostic information
Reset?
– Reset all user data?
– Function key data = No?
– Yes?
– Return?
– Reset selected user data?
– Cancel?
Back?
Local user menu
201
Local user menu
Key functions
Normal
You can program the following functions on the Normal of the function keys:
• Selected dialing
• Repeat dialing
• Forward all calls
• Forward no reply
• Forward busy
• Mute
• Ringer off
• Hold
• Alternate
• Blind transfer call
• Transfer call
• Deflecting
• Shift
• Conference
• Headset
• Do not disturb
• Group pickup
• Repertory dial
• Feature toggle
• Mobility
• Directed pickup
• Release
• Callback
• Cancel callbacks
• Consultation
• Call Waiting toggle
• Immediate ring
• PreView
• Call recording
• Start application
• Built in fwd
202
Local user menu
Shifted
You can program the following functions on the Shifted of the function keys:
• Selected dialing
• Repeat dialing
• Alternate
• Blind transfer call
• Transfer call
• Deflecting
• Conference
• Repertory dial
• Release
• Callback
• Cancel callbacks
• Consultation
• Start application
203
Index
Index
Numerics
....................................................... 43
A
Accepting calls multi-line
................................................ 107
............................................ 30
Allowing call joining
................................... 54
...................................................... 52
Announcing the local phone number
Application
................................................... 94
Audio room character
..................................... 164
Autodial delay
............................................. 97
........................................... 95
B
Busy when dialling
..................................... 44
C
Call
................................................. 33
deflect
...................................................... 76
ending
...................................................... 38
forwarding
............................................... 55
holding
..................................................... 80
incoming
.................................................. 32
rejecting
................................................... 77
transfer
..................................................... 91
.................................................. 43
Call forwarding
................................ 59
Copy and insert destination phone numbers
........................................................... 58
Destination phone number
Favourites
................................................ 58
last destination
....................................... 56
Save destination phone number
Variable
.................................................... 56
Call forwarding chain
................................. 62
.......................................................... 66
Call lists
...................................................... 105
Call log
................................................... 28, 66
Call recording alternating
.............................................. 181
automatic
............................................... 177
AutoStart
................................................ 178
call types
................................................ 175
............................................ 182
........................................... 180
controlling
.............................................. 179
................................................... 183
.................................................... 178
.................................................... 174
............................................. 180
.................................................. 176
tips
.......................................................... 176
using
....................................................... 176
Call settings
CTI calls
.................................................. 164
MultiLine
................................................ 121
Call waiting
.................................................. 86
Call waiting (second call)
........................................................ 63
.............................................................. 94
CE marking
.................................................... 2
................................................ 100
starting conference
................................ 51
..................................... 54
Connection options
.................................... 15
Consultation
.......................................... 44, 51
Consultation call from second call
........................................................ 47
Context menus
........................................... 26
Contrast
..................................................... 158
Copy and insert destination phone num-
............................................................... 58
CTI
................................................................ 94
204
Index
D
........................................... 159
............................................... 162
Daylight saving
......................................... 160
Destination phone number
....................................... 97, 130, 131
........................................ 158
Do not disturb
........................................... 125
DSS call
........................................ 116
DSS key consultation
........................................... 114
...................................... 115
reject call
................................................ 115
During calls multi-line
................................................ 110
E
Emergency call
................................. 130, 131
Emergency number
......................... 130, 131
F
Forced logoff
............................................ 136
.................................................. 55
.......................... 109
Function key
........................................ 19
G
................................... 11
Graphic display icons indicating call status
.................................................... 39
H
.................................... 82
......................................................... 80
Hot line
........................................................ 48
for lines
.................................................. 112
I
.................................................... 24
................................. 47, 97
............................. 2, 3
Incoming calls multi-line
................................................ 107
Intercom
.................................................... 152
K
Key
Immediate ring
........................................ 74
..................................................... 168
......................................................... 22
L
Language settings
.................................... 169
LED display
................. 19 function keys
........................................... 19
Line preview
............................................. 122
Line utilization
............................................. 20
Lines hot/warm line
........................................ 112
............................................... 166, 171
Logging on and off
......................... 133, 135
M
Mailbox key
........................................... 14, 18
Making calls
................................................ 108
Menu key
............................................... 14, 18
Microphone
................................................. 38
Missed calls
................................................ 66
Mobility
...................................................... 132
forced logoff
.......................................... 136
.................................. 133, 135
MultiLine
.................................................. 113
Multi-line
...................................... 107
..................................... 21, 116
Multi-line telephone
................................... 13
............................................. 85
N
............................................. 47
205
Index
O
One-way Intercom
................................... 152
............................................ 37
.................................... 137
call tracing
............................................. 143
creating a list for selective calls
............................... 137
functions
................................................ 137
hunt group
............................................. 144
making anonymous calls
............................................. 147
parking
................................................... 149
reachability
............................................ 146
rejecting anonymous calls
serial call
................................................ 146
.................................. 150
Operating instructions
................................. 2
....................................... 156
..................................................... 113
P
................................................ 32
................................................. 147
Parking
....................................................... 149
Party connection
........................................ 54
Phantom line
............................................... 20
Phone
.................................................... 130
......................................... 158
............................. 35
Primary line
................................................. 20
........................................................ 124
................................................... 20
............................. 29
Programmable keys
................................... 67
R
............................................... 146
........................................................... 49
Redialing multi-line
................................................ 109
................................................ 96
.......................................... 165
Ringer off
................................................... 124
Ringtone sequence
.................................. 165
206
S
Second call ignoring
.................................................... 87
Second call with consultation call
..................................... 43
Secondary line
............................................ 20
Security
.............................................. 124, 127
Serial call
.................................................... 146
.............................................. 29
....................................... 159
................................................ 29, 158
Shared line
.................................................. 20
Silent monitoring
...................................... 150
Single-line telephone
................................. 13
Speakerphone distance
.............................. 3
........................... 33, 36
T
Telephone maintenance
................................. 161
....................................... 192
Two-way Intercom
................................... 152
U
............................... 131
User interface
OpenStage 15
......................................... 14
User password
......................................... 127
User support
............................................... 12
Using network ports more efficiently
V
............................. 56
W
.................................................... 48
for lines
.................................................. 112
Web interface
................................... 187, 194
Siemens Enterprise Communications www.siemens-enterprise.com
Copyright © Siemens Enterprise
Communications GmbH & Co. KG
Hofmannstr. 51
80200 München
Deutschland
Siemens Enterprise
Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Reference No:
A31003-S2030-U104-1-7619
The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. OpenScape,
OpenStage and HiPath are registered trademarks of Siemens Enterprise
Communications GmbH & Co. KG.
All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
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Key Features
- Full-duplex speakerphone function
- 10/100 Mbps Ethernet switch
- Wall mounting
- Programmable function keys
- OpenStage Key Module 15