BB-HCM331_it_eng

Installation/Troubleshooting

Network Camera

Outdoor Ready

Model No.

BB-HCM331

Please read this manual before using and save this manual for future reference.

2

Installation/Troubleshooting

Introduction

How to Use This Documentation

The camera includes the following 3 manual types.

Getting Started (both printed and included on the Setup CD-ROM)

Getting Started explains how to connect, set up and mount the camera.

Installation/Troubleshooting (this manual)

Installation/Troubleshooting provides explanations for accessories included with the camera, the initial configuration, and troubleshooting tips. The

Installation/Troubleshooting helps you to easily configure the camera.

Operating Instructions (included on the Setup CD-ROM)

Operating Instructions explains about operations, settings, features and the cleaning method when using the camera.

Abbreviations

• UPnP is the abbreviation for Universal Plug and Play.

• "Network Camera" is called "Camera" in this Installation/Troubleshooting.

Trademarks

• Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

• Microsoft, Windows, and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

• Pentium is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

• SD mark is a trademark of the SD Card Association.

• Screen shots reprinted with permission from Microsoft Corporation.

• All other trademarks identified herein are the property of their respective owners.

Installation/Troubleshooting

System Requirements for your PC

Your PC (Personal Computer) and network must meet the following technical specifications for the camera to work properly.

For IPv4 Connection

Item

Operating

System

CPU

Description

Microsoft

®

Windows

®

XP, Microsoft

®

Windows

®

2000

Microsoft

®

Windows

®

Me, Microsoft

®

Windows

®

98SE

Protocol

Interface

For viewing single camera

Pentium

®

III (800 MHz or greater is recommended.)

For viewing multiple cameras

Pentium 4 (1.8 GHz or greater is recommended.)

TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ARP, ICMP)

10/100 Mbps network card installed

Web Browser

Internet Explorer 6.0 or later (Not included on the Setup CD-

ROM)

Audio

Audio input/output feature (Microphone or speaker)

3

4

Installation/Troubleshooting

For IPv6 Connection

Item

Operating

System

CPU

Microsoft

®

Windows

®

Description

XP Service Pack 1 or later

For viewing single camera

Pentium III (800 MHz or greater is recommended.)

For viewing multiple cameras

Pentium 4 (1.8 GHz or greater is recommended.)

Protocol

Interface

TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ICMPv6, NDP)

10/100 Mbps network card installed

Web Browser

Internet Explorer 6.0 or later (Not included on the Setup CD-

ROM)

Audio

Audio input/output feature (Microphone or speaker)

Note

See Panasonic Network Camera support website at

http://panasonic.co.jp/pcc/products/en/netwkcam/ for details about network environment.

What is IPv6?

• IPv6 is short for "Internet Protocol Version 6".

• IPv6 was created to address the additional IP addresses that will be needed as the Internet continues to expand.

• IPv6 is expected to gradually replace IPv4, with the 2 coexisting for a number of years during a transition period.

• Though most ISPs (Internet Service Providers) do not yet support IPv6, many local networks already use it. When your ISP supports IPv6, your

Panasonic Network Camera will be ready!

• For more information you wish to visit http://www.ipv6.org/.

Installation/Troubleshooting

Table of Contents

1

Before Using ..................................................................7

1.1

IMPORTANT SAFETY INSTRUCTIONS........................................ 7

1.1.1

Security Cautions ...................................................................................... 8

1.1.2

User Name and Password Protection........................................................ 9

1.1.3

Audio and Video Recording Notice............................................................ 9

1.2

Included Accessories ................................................................... 10

1.3

Camera Feature Locations........................................................... 11

1.3.1

Front View................................................................................................ 11

1.3.2

Side View................................................................................................. 12

1.3.3

Bottom View ............................................................................................ 12

1.3.4

Rear View ................................................................................................ 13

1.4

Connecting the Camera to Your Router ....................................... 14

1.5

Setting up the Camera to View on the LAN ................................. 16

1.6

Setting up Internet Access to the Camera ................................... 20

1.7

Viewnetcam.com Service (IPv4/IPv6).......................................... 24

1.8

Connecting the Camera to a Router Supporting UPnP™ (IPv4 Only) .26

1.9

Connecting the Camera to a Router Not Supporting UPnP™

(IPv4 Only) ................................................................................... 27

1.10

Setting up the Camera Using the MAC Address on the Setup

Program ....................................................................................... 28

1.11

Confirming the Camera Image..................................................... 31

1.12

Using the SD Memory Card ......................................................... 35

1.13

Installing the Camera ................................................................... 36

1.13.1 Wiring the Camera................................................................................... 37

1.13.2 Mounting the Camera .............................................................................. 40

2

Troubleshooting ..........................................................44

2.1

Indicator Error Codes ................................................................... 44

2.2

Camera Setup Difficulties............................................................. 45

2.3

Camera Image/Page Display ....................................................... 48

2.4

Operation Bar............................................................................... 53

2.5

Audio Problems............................................................................ 54

2.6

Image Buffer/Image Transfer........................................................ 58

5

6

Installation/Troubleshooting

2.7

SD Memory Recording ................................................................ 59

2.8

IPv6.............................................................................................. 59

2.9

IPsec ............................................................................................ 60

2.10

Miscellaneous .............................................................................. 62

Installation/Troubleshooting

1 Before Using

1.1

IMPORTANT SAFETY INSTRUCTIONS

When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury.

1.

Read and understand all instructions.

2.

Keep these instructions.

3.

Heed all warnings.

4.

Follow all instructions.

5.

After taking away the sand or the dust on the lens cover, wipe the lens cover with a dry cloth.

6.

Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

7.

Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that produce heat.

8.

Protect the AC adaptor cord and AC cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the unit.

9.

The AC cord is used as the main disconnect device, ensure that the socketoutlet is located/installed near the equipment and is easily accessible.

10.

Only use attachments/accessories such as stand specified by the manufacturer.

11.

Do not touch the unit or the AC adaptor cord and AC cord during lightning storms.

12.

Unplug the unit when unused for long periods of time.

13.

Refer all servicing to qualified service personnel. Servicing is required when the unit has been damaged in any way, such as the AC adaptor, AC cord or plug is damaged, the unit does not operate normally, or has been dropped.

14.

Prolonged exposure to direct sunlight or halogen light may damage CCD sensor.

15.

The attached AC adaptor and AC cord is intended for indoor use only. Both AC adaptor and AC cord must be waterproofed for outside use.

16.

Keep the SD memory card (customer-provided) out of reach of children to prevent swallowing.

17.

Unplug this unit from power outlets if it emits smoke, an abnormal smell or makes unusual noise. These conditions can cause fire or electric shock.

Confirm that smoke has stopped and contact an authorized service center.

SAVE THESE INSTRUCTIONS

7

8

Installation/Troubleshooting

1.1.1

Security Cautions

When using this product, take appropriate measures to avoid the following security breaches.

• Leaks of private information via this product

• Illegal use of this product by a third party

• Interference or suspension of the use of this product by a third party

Take the following measures to avoid security breaches:

• To prevent illegal access, keep the update firmware (If you do not have the latest version of firmware, this can lead to blocked access or information leaks).

• You are responsible for the security settings, such as user name and password, to access this product. This information should not be made available to any third parties outside the user group.

• Mount the camera where the camera will not be stolen.

• You are responsible for this product's user information, such as videos, still images and internet contents etc. This information should not be made available to any third parties outside the user group.

• When sending this product to be repaired with a company not related to

Panasonic, make back-up copies of files, if necessary, and reset this product to factory default.

• When transferring this product to another party, make back-up copies of files, if necessary, and reset this product to factory default.

• Recorded files stored on the SD memory card can lead to private information leaks. When sending this product to be repaired or transferring it to another party, ensure that the SD memory card is removed.

• When disposing of this product, reset this product to factory default, or erase information by means of electrical deletion or physical dismantlement.

Installation/Troubleshooting

1.1.2

User Name and Password Protection

The use of a unique User Name and secret Password is an important tool that will help limit unauthorized individuals from accessing the camera. If you choose to disable this tool, and choose not to limit access by use of a User

Name and Password, this may result in access to the camera by unauthorized individuals. (See page 88 of the Operating Instructions in the

Setup CD-ROM)

1.1.3

Audio and Video Recording Notice

PLEASE NOTE that under certain circumstances, audio/video recording may be PROHIBITED by law. This device should be used only in compliance with all applicable federal, state and local statutes.

Panasonic Communications Co., Ltd.

9

10

Installation/Troubleshooting

1.2

Included Accessories

The following items are provided with the camera.

Main Unit—1 pc.

AC Adaptor—1 pc.

Order No.: PQLV202V

AC Cord—1 pc.

Order No.: PFJA02A006Z

Connector Cover

—1 pc.

Order No.: PSYCHCM331N

Sunshade—1 pc.

Order No.: PSKV1051Z1

Flexible Stand—1 pc.

Order No.: PSKL1020W

Screws—4 pcs.

Order No.: XTN26+10GVW

Screws for

Flexible Stand—3 pcs.

Order No.: PQHE5004Y

Putties—1 set (4 pcs.)

Order No.: PSHG1259Z

Self Bonding tape

—1 pc.

Order No.: PSHG1235Z

Setup CD-ROM—1 pc.

Order No.: PSQX3755ZCD

Installation/

Troubleshooting

(This manual)—1 pc.

Getting Started—1 pc.

Installation/Troubleshooting

1.3

Camera Feature Locations

1.3.1

Front View

Lens Cover

Lens (0.5 m—Unlimited)

Indicator

The indicator color shows camera status.

Microphone

The microphone picks up audio around the camera.

(See page 38 of the Operating Instructions on the

Setup CD-ROM)

Indicator Display

Power on

Not on the LAN

On the LAN

Normal Operation*

1

Automatic

Setup

Using

DHCP

Setting

Finished setting

Getting IP address*

2

Got IP address

Updating Firmware

Pressing FACTORY

DEFAULT RESET button

UPnP

TM

Failure

Internal Failure

Orange blinking

Orange blinking Green blinking

Green

Green blinking

Green blinking

Green

Green blinking

Green

Orange blinking

Orange blinking Turning off

(The camera restarts after that.)

Green

Orange blinking (About a 2-second interval)

Red blinking*

3

*

1

The indicator turns orange if the camera is not connected to the LAN.

*

2

The indicator blinks orange if the camera is not connected to the LAN.

*

3

See page 45.

11

12

Installation/Troubleshooting

1.3.2

Side View

1.3.3

Bottom View

RESTART Button

Restarts the camera.

(See page 160 of the Operating

Instructions on the Setup CD-ROM)

SD Memory Card Slot

(See page 35)

FACTORY DEFAULT RESET Button

Resets settings to default (see page

161 of the Operating Instructions on the Setup CD-ROM).

Cover

Stand/Tripod Mounting Hole (See page 40 and page 42)

Installation/Troubleshooting

1.3.4

Rear View

Stand

Mounting Hole

(See page 41)

DC IN jack

(See page 15)

External I/O

(See page 158 of the

Operating

Instructions on the Setup CD-

ROM)

MAC Address (see page

17) and Serial number (S/

N) is indicated on the label.

Ethernet (LAN) port

(See page 14)

Hook for Audio Cables

(See page 38)

Hook for Power Cord

(See page 38)

Audio Output Terminal

(See page 39 of the

Operating Instructions on the Setup CD-ROM)

External Microphone

Input Terminal

(See page 39 of the

Operating Instructions on the Setup CD-ROM)

Note

When installing the external microphone and external speaker outdoors, they must be for outdoor use.

13

14

Installation/Troubleshooting

1.4

Connecting the Camera to Your Router

Connect the camera to your router with an Ethernet cable to set up the camera.

1.

Connect the Ethernet cable (customer-provided) to the camera.

Ethernet port

Ethernet cable

To your router

Note

These instructions assume your PC is already connected to the Internet and your network includes a router.

2.

Connect the Ethernet cable to your router.

To a LAN port of your router

To your modem

To your PC

To the outlet

Ethernet cable (Straight Cat5 cable)

(Customer-provided)

Installation/Troubleshooting

3.

Connect the AC adaptor cord to the DC In jack, and plug the AC cord into the outlet.

• The AC cord is used as the main disconnect device, ensure that the socket-outlet is located/installed near the equipment and is easily accessible.

• Use only specified Panasonic AC adaptor PQLV202 (Order No.

PQLV202V).

If the indicator does not light green, see page 44 and page 45.

• A noise can be heard during pan/tilt operation. This is normal.

AC adaptor cord

AC adaptor

To Router

AC cord

4.

Hook the AC adaptor cord to the Hook for Power Cord.

15

16

Installation/Troubleshooting

1.5

Setting up the Camera to View on the LAN

Setup CD-ROM allows you to easily set up the camera.

Notes

• To avoid any possible problems, temporarily disable any firewall or antivirus software.

• This procedure explains installation of the camera on the same network that your PC is part of.

• Before proceeding, close your web browser.

• See page 176 of the Operating Instructions on the Setup CD-ROM for details.

1.

Insert the Setup CD-ROM into the CD-ROM drive of the PC.

• The window is automatically displayed.

(If the Network Camera Setup window is not displayed automatically, double-click "Setup.exe" file on the Setup CD-ROM.)

2.

Click [Camera Setup].

Displays version information about this program.

Sets up the camera.

Displays the camera manuals.

If your PC does not have Adobe

®

Acrobat

®

Reader

®

, install it from the Adobe Reader website.

Installs Network Camera

Recorder trial version.

Closes the Setup Program.

• When the following dialog box is displayed, click [Unblock].

Installation/Troubleshooting

3.

Select the camera to set up and click [Execute].

• This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers.

MAC

Address

IP

Port

No.

Address

Camera

Status

Camera

List window

Displays IPv4 or

IPv6 information.

The MAC Address on the rear side (see page 13) of the camera shows

which camera you select on the Camera List window.

Notes

If the indicator does not light green, check the connection. (See page 11)

• If more than 20 minutes have passed since the camera was turned on, the camera cannot be set up from the Setup Program. In this situation, disconnect the AC cord from the outlet, and reconnect it again.

• The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera entering the camera MAC address on the following window. The camera's MAC address can be

found on the label affixed to the back of each camera. See page 28 for

details.

17

18

Installation/Troubleshooting

4.

Click [Automatic Setup (Local Access Only)].

• For the first time installation or after pressing the FACTORY DEFAULT

RESET button, only [Automatic Setup (Local Access Only)] can be selected. To set up the camera with Static or DHCP settings, after performing the [Automatic Setup (Local Access Only)], run the Setup

Program again and select [Manual Setup].

5.

Enter the user name and password you wish to use, and click [Save].

6.

Enter the name and password that were entered above, and click [OK].

Installation/Troubleshooting

7.

When the Single Camera page is displayed, the setup is completed.

When Security Warning window is displayed, click [Yes]. (See page 33)

See page 34 for Security Warning window when using Microsoft Windows

XP Service Pack 2.

Note

To ensure that the most current image is displayed, Internet Explorer should be configured as follows. This will not have any negative result on normal use.

1.

While viewing any website, Click [Tools] [Internet Options].

2.

In the section "Temporary Internet Files", click [Settings] and check

[Every visit to the page].

To enable Internet access to the camera

Click [Next] to set up the Internet access to the camera and go to step 3 on the

page 21.

If you do not allow the Internet access, click [Cancel], and go to page 31

to confirm the camera image.

19

20

Installation/Troubleshooting

1.6

Setting up Internet Access to the Camera

1.

Display the Camera List window (see page 16—page 17).

2.

Select the camera to set up and click [Execute].

• This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers.

MAC

Address

IP

Address

Port

No.

Camera

Status

Camera

List window

Displays IPv4 or

IPv6 information.

The MAC Address on the rear side (see page 13) of the camera shows

which camera you select on the Camera List window.

Note

If more than 20 minutes have passed since the camera was turned on, the camera cannot be set up from the Setup Program. In this situation, restart the camera.

Installation/Troubleshooting

3.

Click [Automatic Setup (Internet Access)].

Sets up the camera to view on the LAN.

Sets up the Internet access to the camera.

Manually sets up the camera.

Disables IPsec. If disabled, the button is displayed gray.

Displays the Setup page (see page 48 of the Operating

Instructions on the Setup CD-

ROM).

Note

In order for Internet access to be properly enabled, your router's UPnP

TM feature should be enabled. Most router manufacturers disable this feature. See

http://panasonic.co.jp/pcc/products/en/netwkcam/ for more information.

4.

Enter the user name and password that were set, and click [OK].

21

22

Installation/Troubleshooting

5.

When using a router supporting UPnP

TM

, check [Enable]. When using a router not supporting UPnP

TM

, check [Disable]. Then click [Next].

• Check if your router supports UPnP

TM

referring to the router's manual.

• If you select [Disable], skip to step 9.

6.

To register with the "Viewnetcam.com FREE DDNS service", check [Register with Viewnetcam.com] and click [Next].

Viewnetcam.com FREE DDNS service

See page 24 for Viewnetcam.com information. For detailed information,

access at http://www.viewnetcam.com.

• If you have multiple cameras, you can only register one camera for the

Viewnetcam.com service.

• If you select [Disable], skip to step 9.

7.

The Enter Network Password window is displayed, and enter the user name and password that were set, and click [OK].

8.

After a while, the "Viewnetcam.com FREE DDNS service" website is displayed. Follow the displayed instructions for registration.

• If the message "Failed to configure the router's Port Forwarding by UPnP" is displayed, your router may not support UPnP

TM

or UPnP

TM

is not enabled. Enable your router's UPnP

TM

or set Port Forwarding manually following the router's manual and try Automatic Setup again. For more information about setting up a router, refer to the Panasonic Network

Camera support website at http://panasonic.co.jp/pcc/products/en/

netwkcam/.

• If the message "Failed to register with Viewnetcam.com." is displayed, confirm that the router is connected to the Internet.

Installation/Troubleshooting

9.

When "Setup complete" is displayed, and click [To Single Camera page].

When [Enable] was selected at step 5

When [Disable] was selected at step 5

• The port number must be specified at the end of camera URL.

Using port 80: http://(Cameraname).viewnetcam.com

or http://IP Address

Using any other port: http://(Cameraname).viewnetcam.com:Port Number or http://IP Address:Port Number

10.

When the Single Camera page is displayed, the setup is completed.

Notes

• The banner is displayed only when Internet access is allowed on the camera.

• To ensure that the most current image is displayed, Internet Explorer should be configured as follows. This will not have any negative result on normal use.

1.

While viewing any website, Click [Tools] [Internet Options].

2.

In the section "Temporary Internet Files", click [Settings] and check

[Every visit to the page].

23

24

Installation/Troubleshooting

1.7

Viewnetcam.com Service (IPv4/IPv6)

Viewnetcam.com is a free dynamic DNS (DDNS) service provided by Panasonic.

It allows you to choose an easy-to-remember address (such as

"bob.viewnetcam.com") that you can use to view images from your camera over the

Internet. This service is compatible with both IPv4 and IPv6 addresses.

What is the advantage of Viewnetcam.com service?

In order to view camera images over the Internet, you need to know your camera’s global IP address. However, many Internet Service Providers (ISPs) assign their customers a "dynamic" IP address that changes monthly, weekly, or each time they log on. Unless you have been assigned a static IP address (an IP address that does not change periodically) by your ISP, you may find it difficult to access your camera over the Internet because your IP address changes periodically.

Viewnetcam.com service allows you to access your camera even if your assigned global IP address changes.

See http://www.viewnetcam.com for details.

How the Viewnetcam.com service works

Viewnetcam.com service server

DNS server

3.

New address registered with

DNS server

ISP

2.

Camera reports new address

On-site Network

Camera

4.

DNS looks up current address

Internet

1.

Global IP address changes

5.

Camera connection established

Off-site PC

1.

Your ISP assigns a global IP address to your Internet access account that changes periodically. This is the address needed to access the camera over the Internet.

2.

When your ISP assigned global IP address changes, your camera automatically notifies the Viewnetcam.com service server of the new address.

3.

The Viewnetcam.com server contacts a Domain Name Server (DNS) and registers your new global IP address to your chosen Viewnetcam.com address

(such as "bob.viewnetcam.com").

4.

When you enter your Viewnetcam.com address in your web browser while away from home or the office, the DNS server looks up the global IP address assigned to your Viewnetcam.com address.

5.

The DNS server finds your current global IP address and allows you to connect to your camera.

Installation/Troubleshooting

Notes

• Ask your ISP about what type of IP address you are using.

• Some ISPs assign you a local IP address. In this case, you cannot use the

Viewnetcam.com service. Ask you ISP about what type of IP address you are using.

• If the camera is using a port number other than 80, the port number must be specified at the end of the Viewnetcam URL. For example:

Using port 80: http://(Cameraname).viewnetcam.com

Using any other port: http://(Cameraname).viewnetcam.com:Port

Number

25

26

Installation/Troubleshooting

1.8

Connecting the Camera to a Router

Supporting UPnP™ (IPv4 Only)

To allow access from the Internet with a router supporting UPnP

TM

, follow the

procedures shown on page 20.

Notes

• In some routers, the UPnP

TM

feature is disabled by default. Enable your router's UPnP

TM

feature following the router manual before you set up the camera. See the Panasonic Network Camera support website at http://

panasonic.co.jp/pcc/products/en/netwkcam/ for details.

• If the maximum idle time is set in PPPoE or PPTP connection with your

ISP, disable it on the router. See the router manual for details.

Installation/Troubleshooting

1.9

Connecting the Camera to a Router Not

Supporting UPnP™ (IPv4 Only)

To allow access from the Internet with a router not supporting UPnP

TM

, follow the procedures below.

1.

Select [Static] on the Network (IPv4) page.

(1)

Access the camera (see page 31).

(2) Click [Setup] tab at the top of the page.

(3) Select [Static] on the Network page.

• The Static IP Address Configuration page is displayed. Make a note of the IP address and port number, since they are required to enable port forwarding on the router.

(4) Click [Save] without changing the settings.

(5) Click [Restart].

2.

Enable port forwarding on the router.

Using the IP address and port number note written on step 1-(3), enable port forwarding on the router. See the router manual for how to enable port forwarding.

3.

Register with the Viewnetcam.com service.

Port Forwarding feature

*1

(IPv4 Only)

The port forwarding feature is required to allow access from the Internet with a router not supporting UPnP

TM

. It exchanges a local IP address to a global one.

Each camera must be assigned a unique port number.

Global IP address of the router vvv.xxx.yyy.zzz:80 vvv.xxx.yyy.zzz:81

Port No.

Port Forwarding feature

vvv.xxx.yyy.zzz:80 192.168.0.253:80 vvv.xxx.yyy.zzz:81 192.168.0.252:81

Modem

Router

Internet

CATV xDSL

Optical cable

192.168.0.1

Local IP address

192.168.0.252

Port No. 81

192.168.0.253

Port No. 80

Note

The IP addresses shown above may differ from those offered on your home network.

*1

"Port forwarding" may be called "Address translation", "Static IP Masquerade", "Virtual server" or "Port mapping" in other products.

27

Installation/Troubleshooting

1.10 Setting up the Camera Using the MAC

Address on the Setup Program

The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera using the camera MAC address as shown below.

1.

Enter the camera MAC address in the data field, and click [Set up camera].

Note

The cameras MAC address can be found on the sticker affixed to the rear of

the camera (see page 13).

2.

After confirming the network settings, click [OK].

28

• After about a minute, the Security: Administrator page is displayed.

3.

Enter the user name and password, and click [Save].

Installation/Troubleshooting

4.

The Enter Network Password window is displayed. Enter the user name and password that were set, and click [OK].

29

30

Installation/Troubleshooting

5.

When the Single Camera page is displayed, the setup is completed.

If Security Warning window is displayed, click [Yes] (see page 33).

See page 34 for Security Warning window when using Microsoft Windows

XP Service Pack 2.

Notes

• See page 24 of the Operating Instructions on the Setup CD-ROM for the

Single Camera page.

• If you enable Internet access to the camera, follow the procedures below.

When you are using a router supporting UPnP

TM

1. Enable the Auto Port Forwarding feature on the UPnP page (see page 70 of the Operating Instructions on the Setup CD-ROM).

2. Register with the Viewnetcam.com service on the Viewnetcam.com page (see page 73 of the Operating Instructions on the Setup CD-

ROM).

3. Confirm the Internet access to the camera (see page 31). If you

cannot access the camera, see page 48.

When you are using a router not supporting UPnP

TM

Follow the procedures shown on page 27.

Installation/Troubleshooting

1.11 Confirming the Camera Image

1.

Start up the web browser on your PC.

2.

Enter "http://IPv4 Address (or URL):Port Number" on the address bar, and press [Enter] on the keyboard.

• When port number is 80 (default), you do not need to enter port number.

See page 53 of the Operating Instructions on the Setup CD-ROM for details about port number.

• For IPv6 connection, see page 22 and page 23 of the Operating

Instructions on the Setup CD-ROM and prepare the requirements. Enter the "http://(IPv6-registered URL):Port Number" on the address bar.

If the camera image is not displayed, see page 48.

3.

The Enter Network Password window is displayed, and enter the user name and password that were set, and click [OK].

Note

When [Permit access from guest users] is set on the Security: Administrator page, authentication window will not be displayed.

4.

Click the following tabs to display each page.

A B C D E F G

Version Number

Select a language.

Displays IPv4, IPv6 or IPsec connection.

A To Single Camera page

(page 24 of Operating Instructions)

C To Buffered Image page

(page 43 of Operating Instructions)

E To Maintenance page

(page 145 of Operating Instructions)

G To log in to the camera

(page 91 of Operating Instructions)

B To Multi-Camera page

(page 41 of Operating Instructions)

D To Setup page

(page 48 of Operating Instructions)

F To Support page

(page 155 of Operating Instructions)

31

32

Installation/Troubleshooting

Notes

• When users other than an administrator are accessing the camera,

[Setup] and [Maintenance] tab will not be displayed. Additionally, When

[Do not permit access from guest users] is set on the Security:

Administrator page, [Login] tab will not be displayed.

• If [View Multi-Camera page] or [View Buffered Image page] is not permitted on the General User page, [Multi-Camera] or [Buffered Image] tab will not be displayed.

5.

Click [Single] tab on the above.

When Security Warning window is displayed, click [Yes]. (See page 33)

See page 34 for Security Warning window when using Microsoft Windows

XP Service Pack 2.

Capture Image

Button

(See page 30 of the Operating

Instructions)

Operation Bar

(See page 31 of the Operating

Instructions)

Refresh Interval

(See page 31 of the Operating

Instructions)

Audio Control

Bar (Talk button, Listen button and

Adjustment

Bar)

(See page 38 of the Operating

Instructions)

Click to Center

(See page 29 of the Operating

Instructions)

Camera Image

Banner is displayed.

(See page 28 of the Operating

Instructions)

Note

For IPv6 connection, see page 22 and page 23 of the Operating Instructions on the Setup CD-ROM.

6.

Close the web browser.

Installation/Troubleshooting

Security Warning window

To view a video (Motion JPEG) or to use audio feature, ActiveX

®

Controls must be installed. When trying to display a video for the first time, Security Warning window will be displayed. When using Windows 2000 or Windows XP, log in as an administrator to install it.

If you cannot install ActiveX Controls or you cannot see the video in the Internet Explorer

• Click [Tools] [Internet Options] [Security] tab and click [Custom level] on the web browser.

(1) Check "Prompt" in "Download signed ActiveX Controls".

(2) Check "Enable" in "Run ActiveX Controls and plug-ins".

• ActiveX Controls can be installed from the file on the Setup CD-ROM.

(1) Restart the PC.

(2) Confirm that Internet Explorer is closed.

(3) Double-click "ocx\ActiveXInst.exe" on the Setup CD-ROM.

Notes

• When the IP address was changed for the camera, enter it on the address bar.

• Video may not be displayed quickly or audio may not be heard immediately.

Wait for a while.

• If you use a proxy server, set the web browser not to access the proxy server

(see page 179 of the Operating Instructions on the Setup CD-ROM).

• In some corporate network environments a firewall may be used for security purposes. It is possible that this may prevent motion video from being displayed. In this situation we suggest:

• Contact your network administrator.

• Try using regularly refreshed images.

33

34

Installation/Troubleshooting

Security Warning window on Microsoft Windows XP Service Pack 2

To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be installed.

Follow the steps shown below to install ActiveX Controls.

1.

Click the warning displayed above the tabs, and click [Install ActiveX

Control...].

2.

Click [Install].

Installation/Troubleshooting

1.12 Using the SD Memory Card

The SD memory card (customer-provided) can store image data and replay them.

Follow the instructions below to insert the SD memory card into the camera.

1.

Open the cover on the side of the camera.

2.

Insert the SD memory card, and push with your finger until it clicks. Or push the card lightly to remove.

LOCK

Place the card face to the front.

Notes

• Ensure that recording has been stopped, before removing the SD memory card. (See page 139 of Operating Instructions on the Setup CD-ROM) If the SD memory card is removed while recording, the image file will most likely become unreadable. In this case, format the SD memory card again.

(Files will be deleted.)

• Insert or remove the SD memory card after removing the sunshade.

3.

Replace the cover firmly.

Notes

• Sound cannot be recorded.

• Format the SD memory card, before you record the image data. (See page 138 of Operating Instructions on the Setup CD-ROM)

35

36

Installation/Troubleshooting

1.13 Installing the Camera

The camera has a splash resistant body. The splash resistant body allows the camera to be used indoors and outdoors. Waterproof cabling is necessary for outdoor mounting. Check the camera operation before installing (cabling and mounting) the camera.

Notes

• Install the camera under eaves to protect it from direct sunlight. Prolonged exposure to direct sunlight or halogen light may damage the CCD sensor.

• Use the sunshade in any conditions.

• Do not install the camera in the location where sea breezes may hit the unit directly.

• Avoid laying Ethernet cable underground or stringing it in the air. Lightning may cause serious damage to the camera or the connected devices.

• AC adaptor and AC cord are not waterproofed. Put them inside the outdoor power equipment near the camera and protect them from the rain.

Ask the authorized electric wiring dealer.

• To use the AC adaptor, AC cord and Ethernet cable outside, waterproof electric wiring work should be performed.

• Do not expose the AC adaptor to the temperatures below -20 °C or above

+50 °C. AC adaptor cannot be operated under these circumstances.

Installation/Troubleshooting

1.13.1 Wiring the Camera

Check the location where the camera will be installed. Select the proper cable suited to the camera location. Consult an authorized wiring electrician for cabling.

The camera can be mounted in the following ways.

1.

Put the cables through the connector cover (1.). Connect the DC plug of the

AC adaptor to the DC IN jack (2.) and Ethernet cable to the Ethernet port (3.).

Connect the AC plug of the AC cord to the outlet (4.).

• If you use External I/O, external speaker or external microphone, put the cables through the connector cover.

Ethernet port

External I/O

DC IN jack

(3.)

Ethernet cable

(2.)

DC Plug

To Network

Connector

Cover

(1.)

Outlet

(4.)

AC adaptor

Notes

• Confirm that the indicator lights green.

• Check the location of the camera, the type and the length of the Ethernet cable (Max. 100 m). Use an Ethernet cable as short as possible for outdoor use. Lightning may cause serious damage to the camera or the connected devices.

37

Installation/Troubleshooting

2.

Thread the AC adaptor cord through the hook. Fasten the connector cover by fastening the two screws in numerical order. The remaining screw hole on the connector cover is used for attaching sunshade.

Note

When you mount the camera, always hook the AC adaptor cord and audio cables to the hooks.

Hook for

Power Cord

Hook for

Audio Cables

38

Hook

Connector cover

Screw

(accesories)

Screw hole

AC adaptor cord

3.

Attach the sunshade by fastening the two screws.

1

2

Notes

• When using an SD memory card, insert it before attaching the sunshade.

See page 35 for using the SD memory card.

• Before attaching the sunshade, confirm that the cover is fitted to protect the SD Memory Card Slot.

Sunshade

(accessories)

Screw

(accessories)

4

3

Installation/Troubleshooting

4.

Roll up putty around the cables and fit them into the holes to prevent water from getting inside the camera.

Notes

• Confirm the camera is functioning before puttying the cables. Putties and self bonding tape cannot be used twice.

• Check the length and the type of the Ethernet cable before fixing with putty.

Three putties

Push the putty into the connector cover.

Cover the connector cover and cables with the last putty, and fix the shape.

5.

Cover the putty by rolling.

• Self bonding tape is used to fix the cables in a mount. Keep at least 20 cm of it for cable fixing.

Do not cover the ventilation hole.

5 –10 mm

6.

Connect the Ethernet cable to the Ethernet port of hub, router and PC.

39

40

Installation/Troubleshooting

1.13.2 Mounting the Camera

Four mounting methods are shown in the following figures. Confirm the top and bottom of the camera when mounting. Ask the authorized dealer for mounting.

Note

Mounting and cabling instructions described in this Installation/

Troubleshooting follow generally accepted guidelines suitable for residential installations. In some areas, commercial and industrial installations are regulated by local or state ordinances. For such installations, contact your local building department or building inspector for more details.

Flexible Stand Mount

Stand/Tripod

Mounting Hole

Screw the threaded mount into the stand/tripod mounting hole.

Turn the grip firmly.

Flexible

Stand

Tripod Mount

Stand/Tripod

Mounting Hole

Tripod

Installation/Troubleshooting

Ceiling Mount

Notes

• Do not mount the camera upside down. The image may be displayed upside down.

Top

Make sure the indicator is always in the lower right corner.

Bottom

• When mounting, we suggest using the hardware we provide. Mounting in any other manner may cause the camera to fall, causing personal injury or damage to the camera.

• To reduce the load on the mounting hardware, dress the cables neatly and secure with tape.

Mount the flexible stand firmly to the ceiling with the three screws (accessories).

Attach the camera screwing the threaded mount into the stand mounting hole.

Caulk around flexible stand if necessary.

Screw

Stand

Mounting

Hole

Do not mount the camera on a soft material. The camera may fall and break down.

Use appropriate screws suited for the material of the ceiling.

Adjust the camera position and secure the flexible stand firmly.

Roll up the cables and flexible stand with the self bonding tape (accessories).

Self bonding tape

Waterproof the rest of the cable.

(See page 39)

41

42

Installation/Troubleshooting

Wall Mount

Notes

• Drive mounting screws into the wall. Be careful to avoid touching any metalwork (metal/wire laths etc.), conduits or electrical cables buried in the wall.

• Do not mount the camera upside down. The image may be displayed upside down.

• When mounting, we suggest using the hardware we provide. Mounting in any other manner may cause the camera to fall, causing personal injury or damage to the camera.

• To reduce the load on the mounting hardware, dress the cables neatly and secure with tape.

Mount the flexible stand firmly to the wall with the three screws (accessories).

More than

165 mm

Attach the camera screwing the threaded mount into the stand/tripod mounting hole.

Indicator

Screw

Do not mount the camera on a soft material. The camera may fall and break down.

Use appropriate screws suited for the material of the wall.

Adjust the camera position and secure the flexible stand firmly.

Stand/Tripod

Mounting Hole

Caulk around flexible stand if necessary.

Roll up the cables and flexible stand with the self bonding tape (accessories).

Waterproof the rest of the cable. (See page 39)

Self bonding tape

Installation/Troubleshooting

Making holes on mortar or concrete wall

1.

Put flexible stand on the wall where you plan to install the camera and mark the points where you are going to make holes.

2.

Make holes with an electric drill. Insert plastic plugs (customer-provided) into the holes and push them inside the holes with the hammer.

Plastic Plug

Hammer

Change the drill depending on the concrete wall or the tiled wall.

Caulk around the holes if necessary.

Note

Mortar walls break easily when drilling.

3.

Mount the flexible stand by using the screws (accessories).

43

44

Installation/Troubleshooting

Troubleshooting

2 Troubleshooting

The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur.

2.1

Indicator Error Codes

Problem Cause and Remedy

Indicator lights or blinks orange.

• Ethernet cable is not connected properly.

Connect the Ethernet cable properly.

• PC, Ethernet hub or router is not working.

Confirm that PC, Ethernet hub and router is working.

Indicator continues blinking orange.

• Indicator blinks orange when updating firmware.

If you access the camera on the web browser, Update

Firmware page will be displayed. Update the firmware following the procedure (see page 149 of the Operating

Instructions on the Setup CD-ROM). If you fail to update the

firmware, see page 62.

Indicator continues blinking orange

(2-second interval).

• The router on your network is turned off.

Turn the router on, and wait for a while until the ADSL line is connected.

• An error occurs in UPnP

TM

port forwarding.

Set up the camera again in [Automatic Setup] by the Setup

Program following the procedures shown on page 20.

Indicator continues blinking green.

• Automatic setup is not complete.

Complete the setup following this Installation/

Troubleshooting.

• The camera did not get its IP address from the DHCP server.

When setting [Automatic Setup] or [DHCP Setup], the camera may not get its IP address due to network failures.

Ask your ISP or network administrator for more information.

Troubleshooting

Installation/Troubleshooting

Problem

Indicator does not light up.

Indicator continues blinking red.

Cause and Remedy

• Indicator display is disabled.

Check if the indicator control is disabled (see page 144 of the

Operating Instructions on the Setup CD-ROM).

• Confirm that the standard AC adaptor PQLV202 (Order No.

PQLV202V) is being used.

• The camera may be malfunctioning.

If you cannot access the camera, the camera may be malfunctioning. Call our customer call center.

2.2

Camera Setup Difficulties

Note

If you are experiencing any problems, it is recommended that you temporarily disable all firewall, pop-up killer, and virus detection software. Once the problem is identified and corrected, you can restart the Setup Program.

Problem Cause and Remedy

Automatic Setup fails using Setup

Program.

• More than 20 minutes have passed, after turning the camera on.

Disconnect the plug of the AC cord from the outlet, and reconnect it again. Set up the camera again.

• Multiple camera IP addresses are overlapping.

If you install multiple cameras, turn the camera on one by one.

Viewnetcam.com registration fails using Setup

Program.

• Your PC is not connected to the Internet through the router.

Configure the router for the Internet connection from your

PC following the router manual. And register with the

Viewnetcam.com service.

• If you do not receive an E-mail from the Viewnetcam.com service, your registered E-mail address may be incorrect.

Register your correct E-mail address again at the

Viewnetcam.com website at

http://www.viewnetcam.com.

45

46

Installation/Troubleshooting

Troubleshooting

Problem Cause and Remedy

Setup Program does not list any cameras.

• Your firewall or antivirus software is blocking the connection.

To avoid any possible problems, temporarily disable any firewall or antivirus software, and set up the camera again.

If you cannot disable your firewall or antivirus software, you can set up the camera using the MAC address (see page

28).

• The camera is connected over a different network.

Set up the camera from a PC under the same router.

• Confirm that an IP address is assigned to your PC.

If the IP address is not assigned to your PC, assign it to your

PC (see page 175 of the Operating Instructions on the

Setup CD-ROM).

Setup Program fails to complete successfully.

• Network problems may occur during setup.

Confirm that your network is working. Disconnect the plug of the AC cord from the outlet, and reconnect it again. Then set up the camera again.

• More than 20 minutes have passed, after turning the camera on.

Disconnect the plug of the AC cord from the outlet, and reconnect it again. Set up the camera again.

UPnP

TM

port forwarding setup fails.

• UPnP

TM

is disabled on the router.

Enable UPnP

TM

on the router following the router manual.

• The camera is turned on before the router is turned on.

Turn the router on first, and then turn the camera on.

• The default gateway is not set, or the settings are wrong.

Set the default gateway correctly (see page 51 of the

Operating Instructions on the Setup CD-ROM).

• The router does not support UPnP

TM

.

Enable port forwarding on your router following the router manual.

Troubleshooting

Installation/Troubleshooting

Problem Cause and Remedy

The camera IP address and port number have been forgotten.

• Clicking [Camera Setup] on the Setup Program displays the camera list. The camera list shows the MAC address labeled beside the Ethernet (LAN) port. The camera IP address and port number are shown next to the MAC address.

The password has been forgotten.

• Press the FACTORY DEFAULT RESET button to reset the camera to default. Set up the camera again.

Error is displayed on the camera status by the

Setup Program.

• The Setup Program causes the error message.

Disconnect the plug of the AC cord from the outlet, and reconnect it again.

47

48

Installation/Troubleshooting

2.3

Camera Image/Page Display

Troubleshooting

Problem Cause and Remedy

The Top page is not displayed.

• The camera IP address has changed.

Enter the new IP address in the address bar of the web browser.

• Wrong IP address class is assigned to the camera.

IP addresses of the PC and the camera must be in the same local IP address class. Set the IP address correctly (see page 175 of the Operating Instructions on the Setup CD-

ROM).

• The router does not allow access to the camera under the router with the global IP address.

If you access the camera on the LAN, access with the address for local camera access.

• Router does not have a loopback feature.

Access the camera with the local network IP address.

• You entered IPv6 address in the Internet Explorer.

Internet Explorer does not support IPv6 address access. Use

DDNS services like Viewnetcam.com service.

• The network is congested.

Pages may not be displayed immediately. Wait for a while.

• The web browser is accessing the proxy server.

Set the web browser to access the Internet directly (see page

179 of the Operating Instructions on the Setup CD-ROM).

Troubleshooting

Installation/Troubleshooting

Problem Cause and Remedy

The Top page is not displayed.

• The connection type is wrong (see page 55 of the Operating

Instructions on the Setup CD-ROM).

If the camera is not connected to the network in the [Auto

Negotiation] setting, set up the camera and the router seeing the following table.

Network Camera

Auto

Negotiation

Router or hub

Auto Negotiation

100Base-

TX

10Base-T

Full Duplex

Half Duplex

Full Duplex

Half Duplex

100Base-TX

Full

Duplex

Half

Duplex

10Base-TX

Full

Duplex

Half

Duplex

• The default gateway or DNS server addresses may be wrong.

The correct IP addresses are required especially when you are using the Viewnetcam.com service.

Assign the correct default gateway and DNS server addresses (see page 51 of the Operating Instructions on the

Setup CD-ROM).

The Top page is displayed on the

LAN, but not displayed from the Internet.

• The default gateway address may be wrong.

Assign the correct default gateway address (see page 51 of the Operating Instructions on the Setup CD-ROM).

• UPnP

TM

is disabled on the router.

Enable UPnP

TM

on the router following the router manual.

• Port forwarding is not enabled on the router (see page 27).

Enable port forwarding seeing the router manual for details.

• Firewalls such as packet filtering on the router is blocking camera access.

Set the router to allow access to the camera seeing the router manual for details.

• You are accessing the camera with an IP address for local camera access.

Access the camera with the global IP address of the router and port number of the camera.

49

50

Installation/Troubleshooting

Troubleshooting

Problem Cause and Remedy

Authentication windows are consequently displayed.

• User name and password for the administrator or general users are changed.

Close the web browser, and access the camera again.

Only half of the image is displayed.

• You are using Internet Explorer 4.xx or lower.

Upgrade Internet Explorer to version 6.0 or greater.

Camera image is not displayed.

• ActiveX Controls are not installed in Internet Explorer.

ActiveX Controls should be installed to display video (Motion

JPEG). For the ActiveX Controls installation method, see

page 34 when using Microsoft Windows XP Service Pack 2,

or see page 33 when using other operating systems.

• The network is congested.

Pages may not be displayed immediately. Wait for a while.

• The web browser is accessing the proxy server.

Set the web browser to access the Internet directly (see page

179 of the Operating Instructions on the Setup CD-ROM).

A gray screen is displayed.

• There are currently more than 30 simultaneous accesses to the video (Motion JPEG).

Reduce the number of access to below 30, or change the video to still images.

• Operation time has been specified.

A gray screen is displayed outside the operation time. This is normal.

Video suddenly changes to still images.

• The video (Motion JPEG) display period is set on the General

User page.

When you view video continuously, set [Unlimited] for the limit continuous motion JPEG (see page 92 of the Operating

Instructions on the Setup CD-ROM).

Troubleshooting

Installation/Troubleshooting

Problem Cause and Remedy

Image is out of focus.

• The lens cover has dust, dirt, fingerprints or droplets on it.

Clean the lens cover with a dry cloth (see page 174 of the

Operating Instructions on the Setup CD-ROM).

• The object is too close to the camera.

The camera cannot focus at short distances

(less than 0.5 m). Locate the object more than 0.5 m away from the camera.

The color on the image is strange.

• White balance does not work well.

Adjust the white balance on the Camera page (see page 81 of the Operating Instructions on the Setup CD-ROM).

• The color display setting on your PC is set lower than 16 bits.

Set the color display 16 bits or higher.

Image flickers.

• The object is dark.

Make the area around the camera brighter.

• A bright object may cause horizontal flickers on the image.

Changing the object improves the flickers. Or adjusting brightness to the [+] side on the operation bar eases the flickers.

An old image is displayed.

• The old image is temporarily stored on the web browser.

Set [Every visit to the page] on the web browser to check for temporary Internet files (see page 182 of the Operating

Instructions on the Setup CD-ROM).

51

52

Installation/Troubleshooting

Troubleshooting

Problem Cause and Remedy

The image refreshes very slowly.

• Multiple users are accessing the camera.

If multiple users are accessing the camera, the image refreshes slowly.

• You are not using an Ethernet switching hub.

If you view multiple cameras on the Multi-Camera page, the image refreshes slowly. Use an Ethernet switching hub.

• The image may refresh slowly, depending on image resolution, image quality, network traffic, PC performance, enabling IPsec,

SD memory recording or what object you view.

• The Max. bandwidth usage is limited.

Increase the max. bandwidth usage on your network (see page 51 of the Operating Instructions on the Setup CD-

ROM).

• The camera is in color night view mode.

The image refreshes slowly in color night view mode. Make the area around the camera brighter.

When accessing the camera, the

Update

Firmware page is displayed.

• The power to the camera was turned off during firmware update, so the firmware may be broken.

Download the latest firmware on the Panasonic Network

Camera support website.

Troubleshooting

2.4

Operation Bar

Installation/Troubleshooting

Problem Cause and Remedy

Pan/tilt, click to center and preset features do not work.

• Your PC is not connected to the camera.

Click [Refresh] on the web browser. Confirm that the image refreshes, and operate the pan/tilt functions.

• The camera is not turned on.

Confirm that the camera is turned on.

• Multiple users are operating the camera simultaneously.

Part of the buttons on the operation bar are not displayed.

Wait for a while, and access the camera again.

• The pan/tilt reaches its end.

Confirm that the end display is displayed on the operation bar.

• The pan/tilt range is restricted.

Adjust the pan/tilt range settings (see page 85 of the

Operating Instructions on the Setup CD-ROM).

• The feature is not permitted on the General User page.

Permit the feature to be used (see page 92 of the Operating

Instructions on the Setup CD-ROM). Or log in to the camera as an administrator.

53

54

Installation/Troubleshooting

2.5

Audio Problems

Troubleshooting

Problem Cause and Remedy

Listen button is displayed gray.

• The [Input] setting is set to [Disable] on the Audio page.

Change it to [Enable]. (See page 86 of the Operating

Instructions on the Setup CD-ROM)

Talk button is displayed gray.

• In the access level settings on the General User page, [Listen] is not permitted.

Permit [Listen]. (See page 92 of the Operating Instructions on the Setup CD-ROM)

• The [Output] setting is set to [Disable] on the Audio page.

Change it to [Enable]. (See page 86 of the Operating

Instructions on the Setup CD-ROM)

• In the access level settings on the General User page, [Talk] is not permitted.

Permit [Talk]. (See page 92 of the Operating Instructions on the Setup CD-ROM)

• When accessing a camera on a LAN, the web browser settings are going through a proxy server.

Change the settings so that they do not go through a proxy server. (See page 179 of Operating Instructions on the Setup

CD-ROM)

Neither Listen nor Talk button can be used.

• When accessing a camera on a LAN, the web browser settings are going through a proxy server.

Change the settings so that they do not go through a proxy server. (See page 179 of Operating Instructions on the Setup

CD-ROM)

Troubleshooting

Installation/Troubleshooting

Problem Cause and Remedy

Audio cannot be heard on the computer.

• The Listen button appears like this:

Click the Listen button. (It will change to .)

The Audio

Control Bar is not displayed.

• Listen button is displayed gray.

[Listen] is not permitted on the General User page. Permit it.

(See page 92 of Operating Instructions on the Setup CD-

ROM)

• The volume is set to minimum.

Adjust the volume on the volume adjustment toolbar.

• The computer volume is set to mute or minimum volume.

Open the PC's Volume Control window, and clear the output master and Wave/MP3's Mute checkbox, then adjust the volume.

• The Audio Control Bar is not displayed when the number of simultaneous accesses exceeds the maximum number.

Wait for a while, and access the camera again.

• Both the [Output] or [Input] settings are set to [Disable] on the

Audio page.

Change them to [Enable]. (See page 86 of the Operating

Instructions on the Setup CD-ROM)

• In the access level settings on the General User page, both

[Listen] and [Talk] are not permitted.

Permit both [Listen] and [Talk]. (See page 92 of the Operating

Instructions on the Setup CD-ROM)

55

56

Installation/Troubleshooting

Troubleshooting

Problem

Audio is not produced from an external speaker connected to the camera.

Cause and Remedy

• The Talk button appears like this:

Click the Talk button. (It will change to

• The Talk button is gray.

.)

[Talk] is not permitted on the General User page. Permit it.

(See page 92 of Operating Instructions on the Setup CD-

ROM)

• Microphone is not selected on your PC's volume control screen.

Click [Options] [Properties] , and check [Recording] on the Volume Control window. In the "Show the following volume controls" column, check [Microphone], and click

[OK]. Check [Select] on the Recording Control window.

• The PC's microphone input setting is set to mute.

Open the PC's Volume Control window, check the microphone checkbox and then adjust the volume controls.

• A speaker is not connected to the camera.

The camera's audio output terminal is a line output. Connect it to an external speaker with a built-in amplifier (see page 39 of Operating Instructions on the Setup CD-ROM).

• Audio can only be received for short periods of time.

Change the settings to extend the PC Audio Input Timeout.

(See page 86 of Operating Instructions on the Setup CD-

ROM)

• The camera speaker volume settings are set to minimum.

Adjust the volume settings to an appropriate volume.

• The camera access is going through a proxy server.

The audio feature cannot be used when going through a proxy server.

Troubleshooting

Installation/Troubleshooting

Problem

Noise can be heard.

Audio is interrupted.

Cause and Remedy

• The plug of the external microphone or speaker is dirty.

Wipe the connection terminal of the microphone or speaker.

• The external microphone or speaker is not connected properly.

Correctly connect the external microphone or speaker.

• The audio from your PC speaker is being caught by your PC microphone, then the camera is transmitting the audio as the noise.

Check [mute] for the microphone column on the volume control screen. Then the PC will stop transmitting audio to the camera.

• Other applications are being run on the computer.

Close other applications on your computer.

• The max. bandwidth is set to [Unlimited] on the Network page.

Reduce the max. bandwidth (see page 54 or page 59 of

Operating Instructions on the Setup CD-ROM).

• The mute for pan/tilt is set to [Enable] on the Audio page.

This is not a problem.

• The input from the external microphone or speaker is small.

When the audio is interrupted in listening, change sensitiveness to [Maximum] on the Audio page. When the audio is interrupted in talking, adjust the microphone volume on the PC's Volume Control window.

57

58

Installation/Troubleshooting

2.6

Image Buffer/Image Transfer

Troubleshooting

Problem Cause and Remedy

The camera does not transfer the image by E-mail or FTP.

• Errors have occurred on the way to the E-mail or FTP server.

See the Protocol column on the Status page (see page 146 of the Operating Instructions on the Setup CD-ROM), and check if the error is displayed.

• The default gateway and DNS server addresses are not assigned correctly.

Assign them correctly (see page 51 of the Operating

Instructions on the Setup CD-ROM).

The camera does not transfer the image to a mobile phone.

• Login ID and password for E-mail or FTP are invalid.

Make sure that you enter your correct login ID and password.

• The image quality is not set to [Mobile Phone] on the Image

Buffer/Transfer page.

Set the resolution to [160 x 120] and the image quality to

[Mobile Phone]. Some mobile phones do not support 320 x

240 resolution.

The image is slowed down on the Buffered

Image page. Or the camera transfers the old image.

• The transfer interval is too short.

Set the transfer interval longer than the current setting (see page 97, page 107 or page 118 of the Operating Instructions on the Setup CD-ROM).

Troubleshooting

2.7

SD Memory Recording

Installation/Troubleshooting

Problem

Cannot write onto the SD memory card.

It takes time to record.

Cause and Remedy

• It is writing protected.

Cancel the writing protection.

• Sometimes it takes time when it is formatted on a PC.

Format it on the camera (see page 138 of Operating

Instructions on the Setup CD-ROM).

2.8

IPv6

Problem Cause and Remedy

The Top page is not displayed with the IPv6 address.

• The IPv6 address is not set on the camera.

Check if the IP address and default gateway are displayed in the network (IPv6) column of the status page (see page 146 of Operating Instructions on the Setup CD-ROM). If neither or only one is displayed, it is possible that the connection is incorrect or that the IPv6 router is not set properly. Set them correctly.

• The IPv6 has not been set up on your PC.

IPv6 is not set up in Windows XP when purchased. Change the settings to enable it. (See page 23 of Operating

Instructions on the Setup CD-ROM)

• Router filtering is enabled.

Permit camera access from the WAN side in router settings.

• Your network or ISP may not support IPv6 at this time.

59

60

Installation/Troubleshooting

2.9

IPsec

Troubleshooting

Problem Cause and Remedy

The camera cannot be accessed in transport mode.

• IPsec policy settings are restricted.

Decrease the number of computers connected simultaneously, and wait for a while, or shorten the lifetime in the PC's IPsec settings.

• IPsec settings have not been set on your PC.

Set IPsec settings on your PC. See the Panasonic Network

Camera support website (http://panasonic.co.jp/pcc/

products/en/netwkcam/) for how to do this.

• The pre-shared key is not set correctly.

Set the same pre-shared key for the camera and your PC

(see page 63 of Operating Instructions on the Setup CD-

ROM).

• On the VPN router within the network, tunnel mode has been set.

The camera cannot be accessed in tunnel mode.

Transport mode and tunnel mode can not be used at the same time. Cancel the PC's IPsec settings, and communicate using tunnel mode.

• Either PC's SA

*1

or Camera's SA is not established.

Disable the PC's IPsec settings, and enable it again.

• The pre-shared key is not set correctly.

Set the same pre-shared key for the camera and the VPN router (see page 66 of Operating Instructions on the Setup

CD-ROM).

• The VPN router is not set correctly.

Set the IKE and IPsec policy on the VPN router correctly (see page 66 of Operating Instructions on the Setup CD-ROM).

• Either VPN router's SA

*1

or camera's SA is not established.

Restart the VPN router and the camera.

Troubleshooting

Installation/Troubleshooting

Problem Cause and Remedy

E-mail or FTP transfer cannot be sent in transport mode.

• The network settings are not set correctly.

Cancel the IPsec settings on the server, PC and camera, and check that the camera images can be transferred. If they can be transferred, the IPsec settings were not set correctly. Set them correctly (see page 63 of Operating Instructions on the

Setup CD-ROM).

• The pre-shared key is not set correctly.

Set the same pre-shared key for the camera, and server (see page 63 of Operating Instructions on the Setup CD-ROM).

• There is a e-mail server or FTP server within the tunnel mode network.

Transport mode and tunnel mode cannot be used at the same time. Cancel the e-mail server or FTP server's IPsec settings, and communicate using tunnel mode.

• Either server's SA

*1

or camera's SA is not established.

Restart the camera.

*1

SA (Security Association) refers to establishing a secure connection for an encrypted communication that uses IPsec or IPv6 by exchanging and sharing information such as the encryption scheme and key before communicating, or refers to an established virtual encrypted communication pathway.

61

62

Installation/Troubleshooting

2.10 Miscellaneous

Troubleshooting

Problem Cause and Remedy

ActiveX cannot be installed.

• Security software disables the ActiveX installation.

Close the security software, and install the ActiveX again.

The firmware is not updated.

• The firmware updating is not completed due to power off, network failure or other causes.

Update the firmware again following the next procedures.

Disconnect the plug of the AC cord of the camera from the outlet, and reconnect it again.

Enter the IP address on the web browser to access the camera.

No

Is the Top page displayed?

Yes

Access the Setup page and click [Status].

Check the firmware version on the Status page.

No

Is the version updated?

Yes

Update the firmware*

1

.

The firmware update is completed.

*

1

See page 149 of the Operating Instructions on the Setup CD-

ROM about updating firmware.

Shortcut icon is not displayed in the My Network

Places folder.

• UPnP

TM

Windows component is not installed in Windows XP or

Windows Me.

Install UPnP

TM

Windows component in Windows XP or

Windows Me (see page 182 of the Operating Instructions on the Setup CD-ROM).

You cannot solve problems.

• Ask the authorized Network Camera dealer.

Memo

Installation/Troubleshooting

63

The information in this document is subject to change without notice.

Panasonic Communications Co., Ltd.

1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan

Copyright:

This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

2004 Panasonic Communications Co., Ltd. All Rights Reserved.

Printed in Japan

PSQX3568YB

KK1204JT2055 (CE)

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