REMOTE MASTERMIND 4.0 Remote Device Management Solution Remote MasterMind™ is Honeywell’s comprehensive solution for companies looking to secure, manage, update, and remotely troubleshoot their mobile computers. You have a mix of corporate-owned mobile devices in locations all No Compromises across your enterprise. They are constantly on the move or situated With Remote MasterMind you will have a solid Set of features to in remote locations, and are critical to supporting your employees’ manage your ruggedized Windows Mobile and CE devices. work activities. They make your business operations effective, your business more efficient, and your customers more satisfied. However, the process of managing those devices — keeping the software up-to-date, dealing with multiple operating systems, ensuring proper configurations, ensuring adequate security protections are in place — is time consuming, expensive, and prone to errors. What if you could manage all of these functions on any device within your network, from anywhere in the world, at any time you choose? That’s the power of Remote MasterMind. A Lower Total Cost of Ownership Remote MasterMind automates and simplifies many of the routine tasks associated with your mobile device deployments. It allows you to configure your devices, provision software, and set usage parameters, without touching the physical device or disrupting end users. Once deployed, Remote MasterMind allows you to update settings and software, and provides constant visibility to the operational health and performance of your devices. If an issue does come up, your call center agents can quickly access Introducing Remote Device Management the device remotely in order to diagnose and resolve the issue, Remote MasterMind enables you to manage ruggedized mobile improving uptime and protecting user productivity. devices from Honeywell and many other original equipment. You will manage your devices utilizing a common user interface with a consistent set of features and capabilities, reducing the need for training and eliminating manual processes. You will have a single tree-view of all managed devices, logically arranged and mapped to the geography or operational groupings you define. This speeds your ability to locate specific problems and quickly identify if a larger By minimizing the manual labor, travel, and other expenses associated with managing remote devices, Remote MasterMind can significantly reduce your total cost of ownership. According to a recent VDC study, you can reduce your mobility costs by as much as 83%, saving you up to $1,100 per device over a typical five-year lifecycle1. potential problem looms. Since Remote MasterMind is licensed at the device level, you only purchase what you need. 1 Total Cost of Ownership Models for Mobile Computing and Communication Platforms, Third Edition, Track One, Volume 3: Mobile Device Management Software, David Krebs, VDC Research Honeywell | Remote Device Management Solution | 3 Savings Throughout the Device Lifecycle cellular network, or anywhere within your corporate network. Our Remote MasterMind provides unprecedented value throughout advanced compression and confirmation algorithms allow the the product lifecycle, from the initial staging of new devices to the updates to be delivered, even over slow or unstable connections. redeployment of existing assets to the final decommissioning and If users ever have an issue with the device, Remote MasterMind upgrading of your technology. With the Remote MasterMind client allows your call center agents to troubleshoot any device running on your new devices, preparing them for initial use is fast and remotely. For mobility, device agents can view and work with the easy. Rather than configuring each device independently, Remote registry and data files, download patches, and reset parameters. MasterMind lets you create profiles that define how and where the They can even show the user how to operate and navigate new device is to be used. From there, you simply create “packages” applications in real time to maximize productivity. that contain the applications, settings, and configurations for each profile. With the touch of a button at a centralized location, Remote MasterMind sends these packages to your devices anywhere in the world. Within minutes, your devices are ready to use. This eliminates Optimize Your Device Ownership Experience with Mobile Device Metrics Remote MasterMind delivers a rich set of standard metrics to help most manual labor and reduces the chance of human-induced you provide real-time proactive issue management and reduce errors, ensuring consistency in configurations and settings. These device and worker downtime. Remote MasterMind has been same capabilities also offer you the ability to leverage devices across enhanced to provide automatic or on-demand tracking of additional your enterprise, relocating them whenever needed, with automatic key operational metrics on select Honeywell mobile computers. deployment of the appropriate settings for each new location. This Metrics such as system performance, battery life, on/off events, helps reduce your spares pool costs. keyboard and touch panel presses, time spent in a charging station, network connectivity (on or off-line) and many others collected and Keep Your Users Productive made available for analysis. This new functionality helps enterprises For deployed devices, Remote MasterMind helps keep them improve productivity by identifying potential training issues based on operating at peak efficiency. Using group policies, you can device usage. Additionally, it arms IT professionals with information automatically deploy software updates, new configuration they can use to more effectively troubleshoot remote devices in the settings, and data to devices in the field over any Wi-Fi or field, or locate under-utilized devices that could be re-purposed. ® 4 | Remote Device Management Solution | Honeywell Industry-Leading Mobility Security Features Remote MasterMind also provides advanced security features that let you control how your devices are used and how information is accessed. These features include: • Authentication policies using Active Directory Domino, or Generic LDAP so your end users are authenticated onto the network using the same credentials they use in the office • Device lockdown that allows you to restrict end user access to specific applications and websites • Application run controls that prevent restricted applications from running on your devices • Out-of-contact device policies that when supported define actions to be taken automatically when a device has been lost, stolen, or fails to contact the server for a specified period of time • File encryption at the kernel level encrypts data stored on the device, as well as on an SD or memory card, helping you to achieve compliance with industry regulations. Remote MasterMind uses FIPS 140-2 validated AES-256 encryption Key Features Asset Tracking Instantly take inventory of all deployed Remote Master Mind-enabled devices and retrieve serial numbers, model numbers, firmware versions, and many other details. • Simplifies asset reporting and depreciation • Provides visibility into device status (on- or off-line) Software Distribution Distribute software updates across all supported device platforms with the click of a button or via application catalogs Reduces high-touch and high cost travel and onsite labor • Reduces the amount of time needed to roll out new large-scale deployments • Enables rapid deployment of urgent security updates or business critical functionality • Helps support compliance activities in regulated environments to secure your mobile data. Similarly, communications with corporate resources are encrypted using standards-based SSL communication and FIPS 140-2 certified algorithms. • Antivirus/malware device protection as well as web filtering for Android • Streamline certificate management and distribution • Device feature control policies that allow you to selectively disable device hardware features, such as Bluetooth® wireless technology and cameras Honeywell | Remote Device Management Solution | 5 Configuration Management • Make configuration changes across your multiple operating system device base with a consistent user experience. • Instantly update the configuration of one device or thousands of devices, without making a site visit • Ensures correct configuration with automatic updates to reassigned and new devices • Device groupings allow devices to automatically configure themselves based on pre-defined criteria • Reduces labor costs and enables rapid deployments • Analyzes vital statistics to identify potential areas for process improvements • Identifies poor quality codes that hinder productivity • Receive proactive notification of device performance issues or failures • Measures device usage and locate older poor performing devices for prioritizing in refresh cycles Better Management of your People and Processes Remote MasterMind also provides the tools and technologies you need to control how and where your mobile assets are being used. For example, using the locationing feature on mobile devices gives you Remote Diagnostics and Device Monitoring the ability to locate and track your GPS-enabled devices anywhere Monitor device health information, such as battery status, radio in the world. With this feature, you can easily confirm the location of performance and communication errors, from any location, and a vehicle of a field service worker, or track the movements of your remotely control a device to see exactly what the user sees. devices and people to find greater workflow efficiencies. • Speeds problem resolution and reduces the length of These locationing features are enhanced with geofencing. support calls • Creates baseline performance standards and uses alerts to automatically identify issues • Simplifies communication between end users and help desk using two-way chat Exclusive Access to Honeywell Device Metrics Monitor the performance of mobile device and retrieve metrics such as scan counts, radio activity, and keypad and touch screen usage 6 | Remote Device Management Solution | Honeywell With geofencing, you can define specific actions to be taken automatically whenever a device enters or leaves a predefined area. You can also identify the postal address of a device, send driving directions from the help desk and even receive live traffic condition updates. For more information on or to download a free trial copy of Remote MasterMind 4.0, please visit www.honeywellaidc.com/ReM. Supported Honeywell Devices Mobile Dolphin® 6000, 6100, 6500, 7600, 7800*, 7800hc*, 7800 Android, 9700*, 9700hc*, Computers 99EX*, 99EXhc*, 99GX*, 70e and Windows, Marathon, MX7, Tecton, MX8, MX9, HX2, HX3, Thor VM1, VM2, VX8, VX9, Intermec Supports other OEMs including CK Series (CK3X, CK3R, CK70, CK71), CN51 (Windows), CN70, CN70e Motorola, Intermec and others Operating Systems Mobile Devices: Microsoft® Windows® CE, Windows® Mobile *Enhanced device metrics supported Microsoft® Windows® Remote MasterMind Device Agents Remote MasterMind Management Console(s) Internet or Corporate Network Remote MasterMind Deployment Server(s) Remote MasterMind Database Honeywell | Remote Device Management Solution | 7 For more information on Remote MasterMind 4.0: www.honeywellaidc.com/ReM Honeywell Scanning & Mobility 9680 Old Bailes Road Fort Mill, SC 29707 800.582.4263 www.honeywell.com ReM 4.0 Rev B 10/15 © 2015 Honeywell International Inc.
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