Remote Device Management Solution REMOTE MASTERMIND 4.0

Remote Device Management Solution REMOTE MASTERMIND 4.0
Remote Device
Management Solution
Remote MasterMind™ is Honeywell’s
comprehensive solution for companies looking
to secure, manage, update, and remotely
troubleshoot their mobile computers.
You have a mix of corporate-owned mobile devices in locations all
No Compromises
across your enterprise. They are constantly on the move or situated
With Remote MasterMind you will have a solid Set of features to
in remote locations, and are critical to supporting your employees’
manage your ruggedized Windows Mobile and CE devices.
work activities. They make your business operations effective,
your business more efficient, and your customers more satisfied.
However, the process of managing those devices — keeping the
software up-to-date, dealing with multiple operating systems,
ensuring proper configurations, ensuring adequate security
protections are in place — is time consuming, expensive, and
prone to errors. What if you could manage all of these functions on
any device within your network, from anywhere in the world, at any
time you choose? That’s the power of Remote MasterMind.
A Lower Total Cost of Ownership
Remote MasterMind automates and simplifies many of the routine
tasks associated with your mobile device deployments. It allows
you to configure your devices, provision software, and set usage
parameters, without touching the physical device or disrupting
end users. Once deployed, Remote MasterMind allows you to
update settings and software, and provides constant visibility
to the operational health and performance of your devices. If an
issue does come up, your call center agents can quickly access
Introducing Remote Device Management
the device remotely in order to diagnose and resolve the issue,
Remote MasterMind enables you to manage ruggedized mobile
improving uptime and protecting user productivity.
devices from Honeywell and many other original equipment.
You will manage your devices utilizing a common user interface
with a consistent set of features and capabilities, reducing the need
for training and eliminating manual processes. You will have a single
tree-view of all managed devices, logically arranged and mapped
to the geography or operational groupings you define. This speeds
your ability to locate specific problems and quickly identify if a larger
By minimizing the manual labor, travel, and other expenses
associated with managing remote devices, Remote MasterMind
can significantly reduce your total cost of ownership. According
to a recent VDC study, you can reduce your mobility costs by
as much as 83%, saving you up to $1,100 per device over a
typical five-year lifecycle1.
potential problem looms. Since Remote MasterMind is licensed at
the device level, you only purchase what you need.
Total Cost of Ownership Models for Mobile Computing and Communication Platforms, Third Edition, Track One,
Volume 3: Mobile Device Management Software, David Krebs, VDC Research
Honeywell | Remote Device Management Solution | 3
Savings Throughout the Device Lifecycle
cellular network, or anywhere within your corporate network. Our
Remote MasterMind provides unprecedented value throughout
advanced compression and confirmation algorithms allow the
the product lifecycle, from the initial staging of new devices to the
updates to be delivered, even over slow or unstable connections.
redeployment of existing assets to the final decommissioning and
If users ever have an issue with the device, Remote MasterMind
upgrading of your technology. With the Remote MasterMind client
allows your call center agents to troubleshoot any device
running on your new devices, preparing them for initial use is fast and
remotely. For mobility, device agents can view and work with the
easy. Rather than configuring each device independently, Remote
registry and data files, download patches, and reset parameters.
MasterMind lets you create profiles that define how and where the
They can even show the user how to operate and navigate new
device is to be used. From there, you simply create “packages”
applications in real time to maximize productivity.
that contain the applications, settings, and configurations for each
profile. With the touch of a button at a centralized location, Remote
MasterMind sends these packages to your devices anywhere in the
world. Within minutes, your devices are ready to use. This eliminates
Optimize Your Device Ownership Experience with
Mobile Device Metrics
Remote MasterMind delivers a rich set of standard metrics to help
most manual labor and reduces the chance of human-induced
you provide real-time proactive issue management and reduce
errors, ensuring consistency in configurations and settings. These
device and worker downtime. Remote MasterMind has been
same capabilities also offer you the ability to leverage devices across
enhanced to provide automatic or on-demand tracking of additional
your enterprise, relocating them whenever needed, with automatic
key operational metrics on select Honeywell mobile computers.
deployment of the appropriate settings for each new location. This
Metrics such as system performance, battery life, on/off events,
helps reduce your spares pool costs.
keyboard and touch panel presses, time spent in a charging station,
network connectivity (on or off-line) and many others collected and
Keep Your Users Productive
made available for analysis. This new functionality helps enterprises
For deployed devices, Remote MasterMind helps keep them
improve productivity by identifying potential training issues based on
operating at peak efficiency. Using group policies, you can
device usage. Additionally, it arms IT professionals with information
automatically deploy software updates, new configuration
they can use to more effectively troubleshoot remote devices in the
settings, and data to devices in the field over any Wi-Fi or
field, or locate under-utilized devices that could be re-purposed.
4 | Remote Device Management Solution | Honeywell
Industry-Leading Mobility Security Features
Remote MasterMind also provides advanced security features that
let you control how your devices are used and how information is
accessed. These features include:
• Authentication policies using Active Directory Domino, or
Generic LDAP so your end users are authenticated onto the
network using the same credentials they use in the office
• Device lockdown that allows you to restrict end user
access to specific applications and websites
• Application run controls that prevent restricted
applications from running on your devices
• Out-of-contact device policies that when supported
define actions to be taken automatically when a
device has been lost, stolen, or fails to contact
the server for a specified period of time
• File encryption at the kernel level encrypts data stored on
the device, as well as on an SD or memory card, helping
you to achieve compliance with industry regulations. Remote
MasterMind uses FIPS 140-2 validated AES-256 encryption
Key Features
Asset Tracking
Instantly take inventory of all deployed Remote Master Mind-enabled
devices and retrieve serial numbers, model numbers, firmware
versions, and many other details.
• Simplifies asset reporting and depreciation
• Provides visibility into device status (on- or off-line)
Software Distribution
Distribute software updates across all supported device platforms
with the click of a button or via application catalogs
Reduces high-touch and high cost travel and onsite labor
• Reduces the amount of time needed to roll
out new large-scale deployments
• Enables rapid deployment of urgent security
updates or business critical functionality
• Helps support compliance activities
in regulated environments
to secure your mobile data. Similarly, communications with
corporate resources are encrypted using standards-based
SSL communication and FIPS 140-2 certified algorithms.
• Antivirus/malware device protection as
well as web filtering for Android
• Streamline certificate management and distribution
• Device feature control policies that allow you to
selectively disable device hardware features, such
as Bluetooth® wireless technology and cameras
Honeywell | Remote Device Management Solution | 5
Configuration Management
• Make configuration changes across your multiple operating
system device base with a consistent user experience.
• Instantly update the configuration of one device or thousands of
devices, without making a site visit
• Ensures correct configuration with automatic updates to reassigned and new devices
• Device groupings allow devices to automatically configure
themselves based on pre-defined criteria
• Reduces labor costs and enables rapid deployments
• Analyzes vital statistics to identify potential areas for
process improvements
• Identifies poor quality codes that hinder productivity
• Receive proactive notification of device performance issues
or failures
• Measures device usage and locate older poor performing
devices for prioritizing in refresh cycles
Better Management of your People and Processes Remote
MasterMind also provides the tools and technologies you need
to control how and where your mobile assets are being used. For
example, using the locationing feature on mobile devices gives you
Remote Diagnostics and Device Monitoring
the ability to locate and track your GPS-enabled devices anywhere
Monitor device health information, such as battery status, radio
in the world. With this feature, you can easily confirm the location of
performance and communication errors, from any location, and
a vehicle of a field service worker, or track the movements of your
remotely control a device to see exactly what the user sees.
devices and people to find greater workflow efficiencies.
• Speeds problem resolution and reduces the length of
These locationing features are enhanced with geofencing.
support calls
• Creates baseline performance standards and uses alerts to
automatically identify issues
• Simplifies communication between end users and help desk
using two-way chat
Exclusive Access to Honeywell Device Metrics Monitor the
performance of mobile device and retrieve metrics such as scan
counts, radio activity, and keypad and touch screen usage
6 | Remote Device Management Solution | Honeywell
With geofencing, you can define specific actions to be taken
automatically whenever a device enters or leaves a predefined
area. You can also identify the postal address of a device, send
driving directions from the help desk and even receive live traffic
condition updates.
For more information on or to download a free trial copy of
Remote MasterMind 4.0, please visit
Supported Honeywell Devices
Dolphin® 6000, 6100, 6500, 7600, 7800*, 7800hc*, 7800 Android, 9700*, 9700hc*,
99EX*, 99EXhc*, 99GX*, 70e and Windows,
Marathon, MX7, Tecton, MX8, MX9, HX2, HX3, Thor VM1, VM2, VX8, VX9, Intermec
Supports other OEMs including
CK Series (CK3X, CK3R, CK70, CK71), CN51 (Windows), CN70, CN70e
Motorola, Intermec and others
Operating Systems
Mobile Devices: Microsoft® Windows® CE, Windows® Mobile
*Enhanced device metrics supported
Remote MasterMind
Device Agents
Remote MasterMind
Management Console(s)
Corporate Network
Remote MasterMind
Deployment Server(s)
Remote MasterMind
Honeywell | Remote Device Management Solution | 7
For more information on
Remote MasterMind 4.0:
Honeywell Scanning & Mobility
9680 Old Bailes Road
Fort Mill, SC 29707
ReM 4.0 Rev B 10/15
© 2015 Honeywell International Inc.
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