LIP-7008D

LIP-7008D
LIP-7008D
LIP-7008D
User Guide
TABLE OF CONTENTS
1. INTRODUCTION ........................................................................................... 1
1.1
1.2
1.3
1.4
General......................................................................................................... 1
Feature Information ...................................................................................... 1
Feature Groupings........................................................................................ 1
iPECS LIP-7008D Phone Description........................................................... 2
2. IPECS PHONE LCD & SPEAKERPHONE ...................................................... 3
2.1 LCD Operation.............................................................................................. 3
2.2 Using the Speakerphone .............................................................................. 3
3. RECEIVING CALLS ...................................................................................... 4
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
Answering a Call While Idle .......................................................................... 4
Responding to a Call a While Busy .............................................................. 4
Using Answering Machine Emulation (AME) ................................................ 5
Differential Ring Signals ............................................................................... 6
Answering Calls at Night .............................................................................. 7
Answering Calls to Other Stations ................................................................ 7
Using Do-Not-Disturb (DND) to Block Incoming Calls .................................. 7
Forwarding Calls........................................................................................... 8
3.8.1
Forwarding calls to another station or Voice Mail ............................................ 8
3.8.2
Forwarding calls to an external number ........................................................... 9
3.8.3
Forwarding callers to a Text Message ........................................................... 10
4. PLACING A CALL ....................................................................................... 12
4.1 Internal Calls............................................................................................... 12
4.1.1
Placing Intercom calls .................................................................................... 12
4.1.2
Using Camp-On when calling a busy station ................................................. 12
4.1.3
Leaving a Message Wait................................................................................ 13
4.2 External Calls ............................................................................................. 14
4.2.1
Placing external CO/VoIP calls ...................................................................... 14
4.2.2
Waiting for the next available CO/IP line ....................................................... 15
4.2.3
Account Codes: Tracking External calls for billing ......................................... 15
4.2.4
Disabling dialing from your phone.................................................................. 16
4.2.5
Temporarily overriding dialing restrictions at a phone ................................... 16
4.3 Using Automated Dialing ............................................................................ 17
4.3.1
Using Last Number Redial (LNR) .................................................................. 17
4.3.2
Using and Entering Save Number Dial .......................................................... 17
4.3.3
Using System Speed Dial Numbers............................................................... 18
4.3.4
Using and Entering Station Speed Dial Numbers .......................................... 18
4.3.5
Using Dial by Name and Entering your Name ............................................... 19
4.3.6
ACNR: To retry a busy external number until answered................................ 20
5. TRANSFER, CONFERENCE & OTHER CALL HANDLING ................................ 21
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LIP-7008D
5.1
5.2
5.3
5.4
User Guide
Call Transfer: Sending a call to a different destination ............................... 21
Call Hold: Placing a call in a waiting state .................................................. 21
Broker Call: Switching between two calls ................................................... 22
Joining Multiple People in a Conference .................................................... 22
5.4.1
Setting up & Joining a Conference Room ...................................................... 23
5.5 Call Park: Placing a call on hold to Page.................................................... 24
5.6 Two-Way Record: Recording calls ............................................................. 24
6. LEAVING & RESPONDING TO MESSAGES.................................................... 25
6.1
6.2
6.3
6.4
Responding to a Station Message Waiting Indication................................. 25
Responding to a CLI Message indication ................................................... 26
Getting Voice Mail Messages ..................................................................... 26
Sending and Receiving Short Text Messages ............................................ 27
7. REMOTE SYSTEM ACCESS ........................................................................ 29
7.1 Direct Inward System Access (DISA) ......................................................... 29
7.2 Mobile Phone Extension............................................................................. 29
8. MISCELLANEOUS FEATURES ..................................................................... 31
8.1
8.2
8.3
8.4
8.5
8.6
8.7
8.8
Background Music and Music on Hold ....................................................... 31
Using Internal, External and Meet-Me Paging ............................................ 31
Push-To-Talk (PTT) Page .......................................................................... 32
Wake-Up Alarm .......................................................................................... 32
Alarm/Door Bell .......................................................................................... 33
Power Fail Transfer .................................................................................... 33
System Voice Memo................................................................................... 34
Hot Desk..................................................................................................... 35
9. WORKING WITH PBX, CENTREX & ISDN FEATURES ................................... 36
9.1 Access PBX or Centrex .............................................................................. 36
9.2 Access the ISDN Network .......................................................................... 36
9.2.1
Using the Keypad facility to access ISDN features ........................................ 36
9.2.2
Using ISDN Supplementary Services ............................................................ 37
9.2.3
Activating ISDN Caller ID Restriction............................................................. 37
10. SETTING FEATURES & FLEX BUTTONS ....................................................... 38
10.1 Entering Station Program Data................................................................... 38
10.2 Assigning Features to Flex Buttons ............................................................ 38
11. APPENDIX A FLEXIBLE NUMBERING PLAN................................................. 39
12. APPENDIX B USER PROGRAM CODES ....................................................... 42
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LIP-7008D
User Guide
1. Introduction
1.1
General
Your telephone is connected to an advanced technology highly versatile
fully featured telecom system designed to make office communications
easy and productive. Employing state of the art Voice over Internet
Protocol (VoIP) technology, voice and data converge on a single IP
packet network. Because each iPECS Phone is an IP appliance, it can
be moved easily throughout the office LAN and maintain normal
operation.
1.2
Feature Information
We have taken every effort to make this user guide simple and
straightforward. The guide starts with the simpler operations of the
iPECS Phone Speakerphone, moves to receiving and placing calls and
then to more advanced features. Each section includes a brief and basic
description of each feature and step-by-step operations
The operations shown in this guide use the system’s base default
Numbering Plan. Your Numbering Plan may be different. Some features
may not be available for you to access or may be subject to certain
limitations based on the set-up of the system
Under certain operation conditions this equipment cannot be relied upon
to make emergency calls. Alternative arrangements should be made for
access to the emergency services.
1.3
Feature Groupings
Features have been divided into groups, Receiving calls, Placing calls
etc. Within each group, features are arranged according to the difficulty
of operation and frequency of use. In some cases, a feature must be
assigned to a Flex button. Every effort has been taken to divide the
features into a logical and consistent sequence so that features can be
quickly located.
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LIP-7008D
1.4
User Guide
iPECS LIP-7008D Phone Description
The iPECS LIP-7008D Phone incorporates the latest in VoIP technology
and user interface to provide you with a cost effective, simple to use,
productive communications tool. It includes a 2-line 24-character per line
LCD.
Features and functions of your iPECS are accessed either using the
Fixed or Flexible buttons. In the remainder of this User Guide, the Fixed
or Flexible buttons are shown with a box surrounding the BUTTON .
Dial Pad
Handset
MSG LED
Speaker
Flex buttons
Trans/Pgm
Speakerphone
Hold/Save Speed
Volume
iPECS LIP-7008D Phone Diagram
iPECS LIP-7008D Connections
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User Guide
2. iPECS Phone LCD & Speakerphone
2.1
LCD Operation
The Liquid Crystal Display (LCD) of the iPECS LIP-7008D Phone has
two lines of 24 characters each. The LCD is used to convey information
to you. It provides date, time and station number display while idle. It
will also provide called/calling name/number display, feature status and a
menu to guide you through User Program selections.
2.2
Using the Speakerphone
Activate the iPECS Speakerphone at any time (except for Paging) in
place of lifting the handset to receive or place calls. Place calls using
On-hook Dialing; dialing while using the Speakerphone.
In addition, you may switch between the handset and Speakerphone
during a call. By keeping the handset Off-hook, you activate the Group
Listen feature, which provides incoming audio over the speaker with
outgoing audio from the handset. This allows a local ‘group’ to listen to
both sides of the conversation without interfering with the conversation.
While on the Speakerphone, you can Mute the microphone with the
MUTE button. When Mute is active, the MUTE button LED will be ON. A
Flex button must be assigned for Mute operation (refer to Section 10.2,
Assigning Features to Flex Buttons).
With Auto Speaker Select, when you activate/access a feature by
pressing its button, the Speakerphone is activated automatically.
When using a Headset, the SPEAKER button controls the On/Off-hook
state for the phone.
OPERATION
To activate the Speakerphone to answer or place a call:
• Press SPEAKER ; the phone will go off-hook presenting audio from the
speaker and to the microphone.
To control the volume of the Speakerphone or handset:
• Press ▼ VOLUME ▲.
To Mute the microphone:
• Press MUTE .
To activate Group Listen while on an active handset call:
• Press SPEAKER .
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3. Receiving Calls
3.1
Answering a Call While Idle
There are 3 basic types of incoming calls; Internal/External Ringing
calls, Intercom Voice Announce calls, and Hold recalls.
Your phone may be assigned a Ringing Line Preference to determine
the order incoming calls are answered by lifting the handset. Otherwise,
you must press the flashing Flex button.
External calls to an iPECS Phone will appear under the CO/IP line button
or a LOOP button. External calls are from CO lines or VoIP channels
that are programmed to ring at your phone. For external calls, Delay
Ring may be assigned allowing others to answer the call before the call
rings at your phone.
Calls can be forwarded in some manner from another user; if providing
call coverage for other users, you may also receive Station Call
Coverage calls.
Calls placed on Hold, including Transfers, parked calls, etc., will Recall if
left on hold for too long.
ICM Voice Announce calls are answered based on the ICM Signaling
mode at the receiving phone; in Hands-Free (HF) mode, after the splash
tone and announcement, speak normally into the microphone. In the
Privacy (PV) mode, lift the handset to respond. The ICM Signaling
mode can be assigned in Station Programming.
The LCD will display the calling number or, if available, the name of the
Station or CO/VoIP line, CO Line Name Display.
OPERATION
To answer a call ringing at your phone:
• Lift the handset and, then press the flashing Flex button (as needed),
the call will be connected.
To respond to an Intercom Voice Announce call:
• In HF mode signaling, simply speak as normal into the microphone
or,
• In Privacy mode signaling, lift the handset to respond.
3.2
Responding to a Call a While Busy
While you are busy on another call, you may receive Muted Ring, CampOn tones, or Voice-Over announcements. Muted Ring is provided over
the speaker of your Phone indicating a Call Waiting. You also may
receive Camp On tones, a burst of tones on top of the existing call, as
an indication of a call waiting.
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While busy, certain stations can activate Voice Over to your phone. In
this case, audio is received from both the active call and the Voice Over
announcement at the same time.
Respond to any of these Off-hook Signals in one of several ways: place
the existing call on Hold and respond to the new incoming call, activate
One-time DND, send a Silent Text Message, or ignore the new call. A
DND Flex button is required for One-Time DND.
Silent Text Message requires a TEXT MESSAGE button, and cannot be
sent to a SLT or other non-display terminal.
The Attendant or Secretary may use Intrusion to announce a call while
you are busy.
OPERATION
To answer a Call Waiting:
• Press the HOLD/SAVE button, and/or
• Press the flashing FLEX button.
To activate One-time DND:
• Press the DND button.
To send a Silent Text Message:
• Press the programmed TEXT MESSAGE button,
• Select the desired message to send.
3.3
Using Answering Machine Emulation (AME)
When a call is connected to your voice mail, you can screen the call as
with a normal Answering Machine. The caller’s voice is played over your
speaker while the message is being recorded. There are two methods of
notification and call screening provided, Ring or Speaker mode.
In the Ring mode, the AME (Answering Machine Emulation) Flex button
will flash to notify of a call. You may press the Flex button to hear the
caller as the voice message is stored. In the Speaker mode, when the
call is sent to the voice mailbox, the caller’s voice is automatically
broadcast over the speaker of your iPECS Phone.
You may terminate screening, leaving the caller in voice mail to record a
message, talk with the caller and record the conversation in the mailbox,
or answer the call and disconnect the Voice Mail. The AME feature is
only available when using the iPECS integrated Voice Mail; a MUTE and
AME button are required.
OPERATION
To assign an AME button:
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User Guide
Ring Mode –
• TRANS/PGM + FLEX + 564 + 0 + HOLD/SAVE
Speaker Mode –
• TRANS/PGM + FLEX + 564 + 1 + HOLD/SAVE
To screen a call in the Ring mode:
• Press the flashing AME button, the caller’s voice is broadcast over
the station speaker and stored in the voice mailbox (in the Speaker
operation mode, broadcast is automatic).
To stop the voice broadcast and leave the caller in Voice Mail:
• Press the illuminated SPEAKER button.
To talk with the caller and record the conversation in Voice Mail:
• Press the illuminated MUTE button.
To answer the call and cancel the voice message recording:
• Press the illuminated AME button, the caller is connected and the
Voice Mail disconnected.
3.4
Differential Ring Signals
When multiple phones in a small area ring, it can be difficult to tell which
are ringing. The iPECS Phone has 14 Ring Tones available for
differentiating ring from one phone to another. Four of the tones are
stored in the phone’s permanent memory; the remaining ten tones are in
the system’s memory. Four of these ten can be downloaded into the
phone’s memory for use as the 5th to 8th Ring Tone.
operation
To download a Ring Tone from System to the phone’s memory:
• Press TRANS/PGM ,
• Dial 1 for Ring Tones,
• Dial 5 for Ring Tone download,
• Dial the memory location to receive the tone (5-8),
• Dial tone number 0-9, tone is heard,
• Press HOLD/SAVE to download.
To select a Ring Tone from phone’s memory:
• Press the TRANS/PGM button,
• Dial 1 for Ring Tones,
• Dial 1 or 2 for Internal or External ring,
• Dial tone number 1-8,
• Press HOLD/SAVE to make the selection.
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LIP-7008D
3.5
User Guide
Answering Calls at Night
In the Night mode, Loud Bell Control may be used to send ring signals
to external bells. You may then answer these calls with Universal Night
Answer (UNA).
OPERATION
To answer a call during Night mode ringing over an external bell:
• Lift the handset,
• Dial the UNA code 567.
3.6
Answering Calls to Other Stations
When nearby stations are ringing, you may pick-up (answer) the call.
You may select to answer a call ringing at a specific station (Directed
Call Pick-Up) or you may choose to answer the oldest call ringing to
your station group (Group Call Pick-Up). Assign a Flex button with the
Group Call Pick-Up code (566) for one-touch access.
NOTE—Pick-Up will not answer calls on the ringing station’s Private
Line unless you also have an appearance of the Private Line.
OPERATION
To answer a call ringing at another station:
• Lift the handset,
• Dial 7 (Directed Call Pick-Up code),
• Dial the Intercom Number of the ringing station; call is connected.
To answer a call ringing at a station in your group:
• Lift the handset,
• Dial 566 (Group Call Pick-Up code), the call is connected.
3.7
Using Do-Not-Disturb (DND) to Block Incoming Calls
When you need quiet, you can activate Do-Not-Disturb and the phone
will not receive calls. Internal callers will receive a fast busy tone and the
display will show the DND status. Activate Do-Not-Disturb while busy,
(One-Time DND); DND will be active only for the duration of the present
call and requires a DND button.
When an Executive activates DND, calls are forwarded to the paired
Secretary automatically.
The Attendants and Secretary may be able to activate DND Override
and Intrude on the call. The Attendants may also cancel DND at other
stations.
OPERATION
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To toggle DND ON and OFF:
• Press the DND button.
3.8
Forwarding Calls
3.8.1 Forwarding calls to another station or Voice Mail
Incoming calls may be diverted to other resources of the system.
Resources include other stations, VMIM/VSF Voice Mail and External
Voice Mail. Your LCD and the LCD of the forward receiver will both
indicate the forward status.
Call Forward can be activated from your phone or from a different station
(Call Forward, Remote). You may define the conditions or ‘type of
forward’ as below:
1: Unconditional—all calls to the station, except recalls, are
forwarded internally or externally.
2: Busy—Immediately forwards all calls, except recalls, when the
station is busy.
3: No Answer—forwards all calls to the station, except recalls, when
the station does not answer within the No Answer timer.
4: Busy/No Answer—forwards calls if the station is busy or does not
answer within the No Answer timer.
When you forward calls from a different station, you may need to enter
your Authorization Code.
Calls on a Private Line will not forward except to a station with an
appearance of the Private Line or to Voice Mail.
OPERATION
To activate Call Forward from your phone to another phone or internal
system resource:
• Lift the handset,
• Press FWD or dial 554 (Call Forward code),
• Dial the type of forward code 1-4,
• Dial the destination number.
To deactivate Call Forward from your phone:
• Press FWD or dial 554,
• Press the # key.
To activate Call Forward for your phone from a different phone (Call
Forward, Remote):
• Lift the handset,
• Press FWD or dial 554,
• Dial 0 (Remote Call Forward code),
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User Guide
Dial your Authorization Code (Station number & Password),
Dial the ‘type of forward’ code 1-4,
Dial the destination number.
To deactivate Call Forward, Remote:
• Lift the handset,
• Press FWD or dial 554,
• Dial 0 (Remote Call Forward code),
• Dial your Authorization Code (Station number & Password),
• Press the # key.
•
•
•
3.8.2 Forwarding calls to an external number
Forward calls to an external CO/IP destination; calls can be forwarded
from an internal station or a remote location. You may define the
conditions or ‘type of forward’ as below:
1: Unconditional—all calls to the station, except recalls, are
forwarded internally or externally.
2: Busy—Immediately forwards all calls to the station, except recalls,
when station is busy.
3: No Answer—forwards all calls to the station, except recalls, when
the station does not answer within the No Answer timer.
4: Busy/No Answer—forwards calls if the station is busy or does not
answer within the No Answer timer.
When you forward calls from a different station or a remote location, you
may need to enter your Authorization Code. In addition, from a remote
location, you must access the system through a DISA enabled CO line.
OPERATION
To activate Call Forward, Off Premise (forward to an external number)
from your phone:
• Lift the handset,
• Press FWD or dial 554,
• Dial the ‘type of forward’ code 1-4,
• Press SPEED ,
• Dial Speed Dial bin number,
• Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external number)
from a different phone:
• Lift the handset,
• Press FWD or dial 554,
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Dial 0 (Remote Call Forward code),
Dial your Authorization Code (Station number & Password),
Dial the ‘type of forward’ code 1-4,
Press SPEED ,
Dial Speed Dial bin number,
Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external number)
from a remote location:
• Lift the handset,
• Dial the telephone number of a DISA assigned CO line,
• While receiving dial-tone, dial the Call Forward feature code 554,
• Enter your Authorization Code (Station & Password),
• Dial the ‘type of forward’ code 6-9,
• Dial Speed Dial bin number,
• Replace the handset, return to idle.
•
•
•
•
•
•
3.8.3 Forwarding callers to a Text Message
Using an iPECS Phone, the system can be setup to return a ‘Text
Message’ to internal callers. When calling your Station, Internal callers
will automatically receive the selected message or you can send a text
message you select in response to an internal call, Silent Text Message.
There are 11 Custom Display Messages each up to 24 characters.
Ten assigned by the Attendant and one assigned by you, see Station
Speed Dial Character entry chart.
In addition, there are ten fix Pre-defined Text Messages; some allow
auxiliary input for time, date, etc. (as shown in message list).
Message 01: LUNCH RETURN AT hh:mm
Message 02: ON VACATION
RETURN AT DATE mm:dd
Message 03: OUT OF OFFICE
RETURN AT TIME hh:mm
Message 04: OUT OF OFFICE
RETURN AT DATE mm:dd
Message 05: OUT OF OFFICE
RETURN UNKNOWN
Message 06: CALL (enter up to 17 digits)
Message 07: IN OFFICE STA xxxx
Message 08: IN MEETING
RETURN AT TIME hh:mm
Message 09: AT HOME
Message 10: AT BRANCH OFFICE
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User Guide
OPERATION
To activate Custom or Pre-defined Message Forward:
• Press TRANS/PGM ,
• Dial User Program feature code 51,
• Dial the two-digit text Message code (00-20),
• Dial any auxiliary input for messages 01-04 and 06-08,
• Press HOLD/SAVE , forward confirmed.
To cancel activated Message;
• Press the flashing FWD button or dial 554,
• Dial #.
To program the Station Custom Message (00) at your station:
• Press TRANS/PGM ,
• Dial User Program feature code 52,
• Enter Message contents, up to 24 characters, see section 4.3.4
• Press HOLD/SAVE , message saved.
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4. Placing a call
4.1
Internal Calls
4.1.1 Placing Intercom calls
You can place calls to other stations in the system over the Intercom.
The call will ring, or for an ICM Voice Announce call, a splash tone will
be heard. Ring or Voice Announce is normally determined by settings at
the called station but you may change this by dialing ‘#’ after calling the
user. By changing the mode, a Voice Announce call will ring or a ringing
ICM call will allow Voice Announce (toggle).
You can assign a Flex button for Direct Station Selection/Busy Lamp
Field (DSS/BLF). A DSS/BLF button lets you call the other station with a
single button press. The button LED displays the other station’s status,
ON, is busy, OFF is idle.
When you go off-hook, you may connect to another station or system
resource automatically. This Prime Line Preference may be immediate
or delayed allowing you to take other actions during the delay.
Otherwise, you may press another Flex button before going off-hook to
override Prime Line Preference.
If you go off-hook and take no action, Intercom dial-tone will time-out and
after receiving Howler Tone, your phone will be placed out-of-service in
Intercom Lock-Out. You must hang-up to return to an idle state.
OPERATION
To place an Intercom call:
• Lift the handset,
• Dial the Intercom number of the desired station,
• At answer or Splash tone, speak to the called party.
4.1.2 Using Camp-On when calling a busy station
If your called party is busy, you may activate Camp-On, Callback or
Voice Over to the station. With Camp-On, wait off-hook for the called
station to answer. With Callback, the system will call you when the busy
station goes idle. After you answer, the system calls the previously busy
station.
If you are the Attendant or Secretary, you may activate Intrusion. You
may also use Step Call; dial the next station by dialing just the last digit
of the Intercom number.
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OPERATION
To Camp-On (wait off-hook) for a busy station:
• Dial *, and wait for an answer.
To Callback (wait on-hook) for a busy station:
• Press CALL BACK and hang-up.
To make a Voice Over announcement to a busy station:
• Dial #, after splash-tone, speak.
4.1.3 Leaving a Message Wait
If the called user does not answer or is in DND, you may leave a
Message Wait. The called user will receive a Message Wait indication;
the LED of the CALL BACK button will flash.
OPERATION
To activate Message Waiting:
• Press the CALL BACK button and hang-up.
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4.2
User Guide
External Calls
4.2.1 Placing external CO/VoIP calls
External calls are placed on CO/IP lines. These ‘lines’ are accessed
either by a button on the iPECS Phone assigned as a CO/IP line or by
dial codes. The CO/IP lines are grouped for different types of calls, local,
long distance, etc. Using the CO/IP line group code, you will be able to
access any line from the group. A Flex button on the iPECS Phone
assigned as a LOOP button lets you access a line from a group. Dial
codes for access to CO/IP lines are:
Individual CO/IP line access
88 + Line number (01-42 for iPECS-100, 001-200 for iPECS-300 &
600).
CO/IP Group access
801-820 for iPECS-100, 801-872 for iPECS-300 & 600
Any CO/IP Line access
9
When dialing on a CO line, which uses pulse style signals, you may
activate Dial Pulse to Tone Switchover changing to DTMF style dialing
for banking services, etc.
When placing an IP call, an IP address is dialed using the ‘*’ key in place
of the dot.
If Least Cost Routing is set-up, the number you dial will be analyzed
and the system will place the call on the least expensive route.
You may be assigned Dialing and/or CO/IP Line Access Restrictions,
in which case you will receive error tone if you attempt to dial or access a
restricted number/CO/IP line. CO/IP line and Station Class Of Service
(COS), which establish dialing restrictions, may vary during Day and
Night operation (Day/Night COS).
You may need to enter an Authorization code before placing calls, in
which case you will receive a second dial tone.
Your external calls may be subject to Call Time Restrictions, you will
receive a Call Warning Tone prior to disconnect.
NOTE—In the event of an emergency, assigned Emergency numbers
(ex., a 911 call) may be dialed from any station on the System,
regardless of a Station’s dialing restrictions (COS).
OPERATION
To place an external call:
• Lift the handset,
• Select/dial the CO/IP line/group,
• Dial the desired number.
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4.2.2 Waiting for the next available CO/IP line
If all the lines connected to your system are busy, you will receive an All
Trunks Busy signal. You may request to be notified when a line becomes
free.
OPERATION
To activate a queue if the selected/dialed line is busy:
• Select/dial a busy CO/IP line button,
• Press the CALL BACK button,
• Return to an idle state by going on-hook; when the line comes
available, the Station will be notified with ringing.
4.2.3 Account Codes: Tracking External calls for billing
In some cases, you or your company may desire to track calls for billing
or other purposes. You may enter an Account Code, which is output
from the system to a printer in the SMDR report. You must have an
Account Code Flex button (refer to Assigning features to Flex buttons).
OPERATION
To enter an Account Code before the call:
• Lift the handset,
• Press the assigned ACCOUNT CODE button,
• Dial the Account Code (1-12 digits),
• Dial *; Intercom dial tone is heard,
• Place the CO/IP call as normal.
To enter an Account Code during a call:
• Press the assigned ACCOUNT CODE button,
• Dial the Account Code (1-12 digits),
• Dial *.
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4.2.4 Disabling dialing from your phone
You can temporarily ‘Lock’ your phone by activating Temporary COS,
which will deny all dialing from the phone. To deactivate Temporary
COS you must enter the station’s Authorization code.
OPERATION
To activate Temporary COS:
• Press TRANS/PGM ,
• Dial User Program code 21,
• Press HOLD/SAVE .
To deactivate Temporary COS:
• Press TRANS/PGM ,
• Dial User Program code 22,
• Dial your Authorization code,
• Press HOLD/SAVE .
4.2.5 Temporarily overriding dialing restrictions at a phone
Override the dialing restrictions at any phone by activating Walking COS.
The Walking COS dialing restriction levels are applied for a single call
only. For multiple calls, you will need to reactivate Walking COS or use
the FLASH button to regain outside dial tone.
OPERATION
To activate Walking COS:
• Press TRANS/PGM ,
• Dial User Program code 23,
• Dial your Authorization Code (station number and password),
• Place call as normal.
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4.3
User Guide
Using Automated Dialing
4.3.1 Using Last Number Redial (LNR)
The last number dialed on an external call is automatically saved in the
Last Number Redial (LNR) buffer. For users of an iPECS Display
Phone, the system will store the numbers dialed on the last ten calls.
OPERATION
To dial the Last Number for an external call:
• Lift the handset,
• Press SPEED or dial 552,
• Press ▼ VOLUME ▲ to select from the last 10 numbers dialed,
• Press HOLD/SAVE .
4.3.2 Using and Entering Save Number Dial
You may store the last number dialed on an external call to the Save
Number Dial buffer for convenient dialing at a later time. The Save
Number is stored until you save new number.
OPERATION
To place a call using Save Number Dial:
• Lift the handset,
• Press SPEED .
•
Dial #
To store a number in the Save Number Dial:
• While on an outgoing external call, press
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SPEED
twice.
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User Guide
4.3.3 Using System Speed Dial Numbers
The iPECS-100 system has memory allocated for 800 System Speed
Dial numbers (bins 200-999). The iPECS-300 & 600 systems each have
memory allocated for 3000 System Speed Dial numbers (bins 20004999). You may, if allowed, use the System Speed Dial to dial
frequently called numbers.
In some cases, these numbers are divided into groups called System
Speed Zone Groups. In this case, you may access some numbers and
not others and your dialing restrictions may be invoked.
Only an Attendant can assign System Speed Dial numbers.
OPERATION
To place a call using System Speed Dial:
• Lift the handset, or press the Speaker button,
• Press Speed ,
• Dial the desired System Speed Dial bin number (200-999 for iPECS100, 2000-4999 for iPECS-300 & 600).
4.3.4 Using and Entering Station Speed Dial Numbers
Each station in the iPECS-100 is allocated memory for 20 Station
Speed Dial numbers (bins 00-19) each up to 48 digits. The iPECS-300
& 600 support 100 Station Speed Dial numbers (bins 000-099). These
numbers are entered at the user’s station and may include several
‘special’ instructions. Special instructions and the corresponding button
are:
‘#’ – Pause, system will momentarily stop dialing.
FLASH as 1st digit – activate dial tone detect.
st
FLASH not as 1 digit – the system will generate a flash on the CO
line.
st
CALL BACK as 1 digit – Send digits as ISDN Keypad Facility
message.
‘*’ as 1st digit - Display Security, the stored number will not be
displayed when used.
‘*’ not as 1st digit, - Dial Pulse to Tone Switchover, the system
will switch from pulse to DTMF dialing.
When entering a Speed Dial, a 16-character name, may be associated
with the number for Dial by Name. Characters are entered with two
keystrokes as in the chart below.
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User Guide
Q – 11
A - 21
D - 31
Z – 12
B - 22
E - 32
. – 13
C - 23
F - 33
1 – 10
2 - 20
3 - 30
G – 41
J - 51
M - 61
H - 42
K - 52
N - 62
I - 43
L - 53
O - 63
4 - 40
5 - 50
6 - 60
P - 71
W - 91
T - 81
R - 72
X - 92
U - 82
S - 73
Y - 93
V - 83
Q - 7*
Z - 9#
8 - 80
7 - 70
9 - 90
*1 Blank
0-00
#
*2 - :
*3 - ,
Character Entry
OPERATION
To place a call using Station Speed Dial:
• Lift the handset,
• Press SPEED ,
• Dial the desired Station Speed Dial bin number (00-19 or 000-099).
To enter a Station Speed Dial number with CO Line and Name:
• Press TRANS/PGM ,
• Press SPEED ,
• Dial the desired Station Speed Dial bin number,
• Select/dial the CO/IP line/group,
• Dial the desired number to be stored,
• Press HOLD/SAVE ,
• Enter the associated name if desired, using the Character Entry
chart,
• Press HOLD/SAVE .
4.3.5 Using Dial by Name and Entering your Name
Dial by Name employs three ‘Directories’: Intercom, User or Station
Speed Dial and System Speed Dial. To allow others to contact you via
the Intercom directory, you must enter a name for your station, up to 12
characters.
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User Guide
OPERATION
To place a call using Dial by Name:
• Press SPEED twice,
• Dial the desired directory, 1: Intercom, 2: User Speed Dial, 3:
System Speed Dial, the LCD displays the first two names, in
alphabetical order,
• Scroll using the ▼ VOLUME ▲ button; to enter characters, refer to
the character entry chart in section 4.3.4,
• Press HOLD/SAVE to place the call.
•
NOTE—To toggle between the name and number displays, press the
TRANS/PGM button.
To enter your station user name:
• Press TRANS/PGM ,
• Dial 74 (User Name Program code),
• Dial name, up to 12 characters (using the alpha-numeric entry chart
in Section 4.3.4),
• Press HOLD/SAVE .
4.3.6 ACNR: To retry a busy external number until answered
When making an external call and a busy signal is received, the system
can be set to retry the number until the call is connected, the feature is
cancelled, or the maximum number of retries is attempted—this is
Automatic Called Number Redial (ACNR).
For each retry, the system will activate your speaker then place the call
with the microphone muted. When the remote end answers, you must
select the SPEAKER button or lift the handset. Either of these actions will
cancel the ACNR request as well as connect you to the remote party. A
Redial button must be assigned at the station.
OPERATION
To set up an ACNR, while on an outgoing call:
• Press REDIAL ,
• Hang-up handset.
To cancel the ACNR request:
• Press REDIAL .
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User Guide
5. Transfer, Conference & Other Call Handling
5.1
Call Transfer: Sending a call to a different destination
You can send an active call to another station or other resource of the
system, Call Transfer. You can screen the transfer with the receiving
party (Screened Call Transfer) or complete the transfer without
screening (Unscreened Call Transfer). Transferred calls, internal or
external, are placed in Transfer Hold, will receive MOH and will recall if
not answered in a timely manner.
If an Unscreened Transfer call encounters an error or DND, it
immediately recalls you.
DSS/BLF buttons may be employed to transfer calls.
OPERATION
To Transfer an active call:
• Press TRANS/PGM ,
• Call receiving party,
• For Unscreened Call Transfer, hang-up,
• For Screened Call Transfer, at answer or Splash tone, announce
call.
5.2
Call Hold: Placing a call in a waiting state
You may place an active Internal or External call in one of several
holding states. In System Hold, other non-restricted stations may pickup the call. In Exclusive Hold, only the holding station may pick-up the
call.
The system is assigned a preferred hold type (System or Exclusive).
You may override this Hold Preference by pressing the HOLD/SAVE
button twice.
The LEDs for buttons assigned CO/IP line flash at distinctive rates for
the holding station and other iPECS Phone users.
There are also user operations such as pressing a DSS/BLF button that
will place a call in Automatic Hold.
Calls will remain in the held state for a period and then recall the user.
This Hold Recall is provided with a different ring signal. If not answered
in a timely manner, the Attendant will receive Attendant Hold Recall.
OPERATION
To place a call on Hold:
• Press HOLD/SAVE .
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5.3
User Guide
Broker Call: Switching between two calls
You may switch between the active call and a call on Hold, placing the
active call on Hold acting as a broker between two or more parties,
Broker Call. iPECS Phone users may ‘broker’ for multiple calls up to the
number of CO/IP line buttons.
OPERATION
To switch between two calls, Broker Call:
• Press the desired CO/IP line button.
5.4
Joining Multiple People in a Conference
You can establish a Conference with up to 3 parties, or 24 parties when
using a Multi-Party Conference Interface Module (MCIM). The other
parties in the Conference may be internal or external.
A Conference can be placed on Hold and is subject to Hold Recall.
You may also use the Conference operation to join 2 external parties in a
private conversation. This is an Unsupervised Conference, which is
not subject to the normal Hold Recall operation.
A CONF Flex button is required.
OPERATION
To establish a Conference:
• Establish call with one of the desired conference parties, and press
the CONF button when connected,
• Establish call with another conference party, and press the CONF
button when connected (repeat as needed to add more parties),
• Press CONF again to establish the conference.
To place a Conference on Hold:
• Press the HOLD/SAVE button; the CONF button LED will flash.
To retrieve the Conference from Hold:
• Press CONF .
To establish an Unsupervised Conference:
• Establish conference with two external parties,
• Press CONF .
To retrieve an Unsupervised Conference:
• Press CONF .
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User Guide
5.4.1 Setting up & Joining a Conference Room
In addition to establishing a Conference, up to 9 Conference Rooms
can be set up including up to 24 parties when using a MCIM. When
setting up a Conference Room, a password can be designated for
invitees (internal and external parties) to use for accessing the
established Conference Room.
OPERATION
To set-up a Conference Room:
• Press the TRANS/PGM button,
• Dial 53 to create a Conference Room,
• Dial the desired Conference Room number (1-9),
• If desired enter a password for the Conference Room (up to 12
digits),
• Press HOLD/SAVE to establish the Room.
To join a Conference Room:
• Lift the handset,
• Dial 59 (Conference Room entry code),
• Dial the Conference Room Number,
• Dial the Conference Room password.
To delete a Conference Room:
• Press the TRANS/PGM button,
• Dial 54 (delete Conference Room code),
• Dial the Conference Room number (1-9),
• Dial the Conference Room password,
• Press HOLD/SAVE to delete the Conference Room.
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5.5
User Guide
Call Park: Placing a call on hold to Page
A user may transfer an active CO/IP call to a special holding location
(Park Orbit), which can be accessed easily from any station in the
system. Typically, this feature is used with Paging to notify the desired
User of Call Park.
Parked calls are subject to Hold Recall after the Call Park timer.
OPERATION
To park an active external call:
• Press TRANS/PGM ,
• Dial the Park Orbit code (601-610 for iPECS-100 or 601-619 for
iPECS-300 & 600),
• Return to idle.
To retrieve a parked call:
• Lift the handset,
• Dial the Park Orbit code (601-610 for iPECS-100 or 601 to 619 for
iPECS-300 & 600).
5.6
Two-Way Record: Recording calls
You may record an active external conversation in your Voice Mail Box.
A RECORD button is required to access this feature.
OPERATION
To activate Two-Way Record while on a CO/IP call:
• Press RECORD , record warning tone heard and recording starts.
To stop Two-Way Record while on a CO/IP call:
• Press RECORD or hang-up and return to idle.
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User Guide
6. Leaving & Responding to Messages
The iPECS Phone allows you to send and receive several types of
messages. These are accessed via the Message Summary Display, and
described in the following paragraphs:
1: ST—Station Message Wait,
2: CL—CLI Message Wait
3: VS—VSF Message Wait
4: VM—Commercial Voice Mail
5: FS—Feature server
6: MS—SMS message wait.
6.1
Responding to a Station Message Waiting Indication
Another station can leave a Station Message Waiting indication when
you do not answer or your phone is in DND. A flashing MSG LED on the
iPECS Phone indicates a Message Waiting. As a further notification, a
Message Wait Reminder Tone can be provided. You may review and
delete messages as well as respond with a call back.
OPERATION
To review your Station messages:
• Press CALL BACK , the LCD shows the Message Summary display,
ST CL VS VM FS MS
001 001 005 006 001 004
• Dial 1 to view the Station messages,
• Press the ▼ VOLUME ▲ button to scroll through the messages.
To return a call from the current message:
• Press SAVE button to return the call from the current message.
To delete the Station Message Wait:
• Press the * key,
• Dial 1.
To delete all Message Waits:
• Press the SPEED button,
• Press the * key twice.
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6.2
User Guide
Responding to a CLI Message indication
When external calls to your phone are not answered and Caller
Identification is provided from the network, a Calling Line ID. (CLI)
message is logged. You may review, delete or return these messages.
OPERATION
To review CLI Messages using a Flex button:
• Press the flashing CLI MESSAGE button, the first CLI message
information is displayed,
• Press ▼ VOLUME ▲ to scroll through CPI message wait information.
To review CLI Messages using the Summary Display:
• Press the flashing CALL BACK button, the LCD shows the Message
Summary display,
ST CL VS VM FS MS
001 001 005 006 001 004
• Dial 2, the first CLI message information is displayed,
• Press ▼ VOLUME ▲ to scroll through CLI message wait information.
To delete the current CLI Message:
• Press the * key, the next CLI message is displayed.
To delete all CLI Messages:
• Press SPEED ,
• Press * twice.
To return the current CLI message:
• Press HOLD/SAVE .
6.3
Getting Voice Mail Messages
When callers are forwarded or recall to your Voice Mail Box, they can
leave a voice message. Your Voice Mail Box is part of the integrated
Voice Mail module, the iPECS Feature Server or an external Voice Mail
system.
These Voice Mail systems allow access to and management of the
received voice messages. The VMIM/VSF allows you to listen to, save,
and forward messages. While in your Mail Box, you have control of your
password and Mail Box greeting. In addition, you can remotely control
Call Forward for your station from the Voice Mail. You will need to
register an Authorization Code for your station to access VSF Voice
messages.
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User Guide
OPERATION
To retrieve Voice Mail locally using a Flex button:
• Press the VM Flex button,
• Dial your Mail Box number and corresponding password to receive
the ‘Number of Messages’ prompt,
• Dial desired option codes,
• At completion of session, hang-up to return to idle.
To retrieve Voice Mail locally using the CALL BACK button:
• Press the flashing CALL BACK button, the LCD shows the display,
ST CL VS VM FS MS
001 001 005 006 001 004
• Dial 3 for VMIM/VSF, 4 for external VM or 5 for Feature Server
Voice Mail,
• After the prompt enter your station number and password, to receive
the ‘Mail Box & Password’ prompts sequentially,
• Dial desired option codes,
• At completion of session, hang-up to return to idle.
To access Voice Mail Box from a Remote Location:
• Lift the handset,
• Dial the telephone number of a DISA CO line assigned for answer
by the VMIM/VSF Auto Attendant,
• Upon answer, dial # to receive ‘Mail Box & Password’ prompt,
• Dial the Mail Box and corresponding password to receive the
‘Number of Messages’ prompt,
• Dial desired option codes, then hang-up.
6.4
Sending and Receiving Short Text Messages
You can exchange short text messages (max. 100 alphanumeric
characters) with other iPECS display phone users. These messages will
activate the CALL BACK button LED and are displayed on the iPECS
Phone LCD.
OPERATION
To send an SMS message to another iPECS display phone user:
• Press the TRANS/PGM button,
• Dial 36 (SMS send code),
• Dial 1 to resend an existing message, or 2 to edit an existing
message or to send a new one,
• Dial the station range to receive the message (to send to a single
station enter the station number twice),
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User Guide
Enter your message using 2 key strokes for each character, see
section 4.3.4,
• Press HOLD/SAVE to send your message.
To view your received Short text messages:
• Press the flashing CALL BACK button, the LCD shows the Message
Summary display,
ST CL VS VM FS MS
001 001 005 006 001 004
• Dial 6 (retrieve SMS), the first two SMS messages display in brief,
• Dial the Message number to view the entire SMS message.
To delete received Short text messages:
• Press #,
• Dial 1 to delete the message, 2 to cancel or 3 to delete all received
Short text messages.
•
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User Guide
7. Remote System Access
7.1
Direct Inward System Access (DISA)
DISA (Direct Inward System Access) allows remote users to gain
access to the system’s resources. The system will recognize remote
user dialed inputs (call other stations, place calls over CO/IP lines,
review voice mails, etc). Remote users may be required to enter an
Authorization Code.
OPERATION
To access system resources remotely:
• Call the system’s DISA facility,
• Dial your authorization code (station number and password),
• Dial as needed for the desired system resource.
7.2
Mobile Phone Extension
When away from your desk or office you can place and receive iPECS
calls on a registered mobile phone. You may need to activate the Mobile
Phone Extension feature and assign the Mobile Phone number.
This feature is effective only through an ISDN CO line.
OPERATION
To register a mobile phone number:
• Press the TRANS/PGM button,
• Dial 37,
• Dial the mobile phone number,
• Press the HOLD/SAVE button.
To activate a registered mobile phone from the user’s station:
• Press the TRANS/PGM button,
• Dial 38,
• 1 to activate, 0 to deactivate,
• Press the HOLD/SAVE button.
To place a call from the mobile extension using the iPECS:
• Dial the ISDN DID number of the station, the system will check the
CLID, answer the call and the user will receive intercom dial tone,
• Place internal or external iPECS call as normal.
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To Transfer a call from the mobile extension using the iPECS:
• Press the * key while on an iPECS call,
• Dial the desired extension, the call is transferred and the mobile
phone returns to idle.
NOTE—The mobile extension may reconnect to the transfer by
pressing the # key.
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8. Miscellaneous Features
8.1
Background Music and Music on Hold
Two audio sources can be connected to the system. These sources or
an internal source provide input for Background Music (BGM) and Music
On Hold (MOH). In addition, a recorded message from the VMIM can be
used. BGM is played over the speakers of the iPECS Phone when the
station is idle. MOH is played to callers placed on Hold.
There are four possible selections for BGM and MOH:
1: Off
2: Source BGM1
3: Source BGM2
4. VMIM message
OPERATION
To turn on Background Music:
• Press HOLD/SAVE to cycle through the BGM selections.
8.2
Using Internal, External and Meet-Me Paging
The User can broadcast announcements to other stations and/or
external speakers. Stations are assigned to one or more of the Internal
Page Zones. The system has two External Page Zones that can be
connected to external speakers.
Page Zone codes are:
1: Internal Page Zones
iPECS 100: 501-510
iPECS 300 & 600: 501-535
2: Internal All Call Page 543
3: External Page Zones 545-546
4: External All Call Page 548
5: All Call Page
549
If the desired Page Zone is busy, the User can elect to be recalled when
their turn comes in the queue. Users can also request a paged party
answer the Page using Meet-Me Paging. In this case, the paged party
may answer the page from any phone in the system by dialing the MeetMe code.
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OPERATION
To make a page:
• Lift the handset,
• Dial the desired Page zone,
• If assigned, after page warning tone, make announcement.
To queue for a page when busy is received:
• Press CALL BACK ,
• Replace the handset returning to idle.
To answer a Meet-me-Page:
• Lift the handset,
• Dial the Meet-Me-Page code 544.
8.3
Push-To-Talk (PTT) Page
iPECS Phones can be assigned as a member of one or more of the
system’s nine Push-To-Talk (PTT) page groups. Users separately log-in
or log-out of any one or all PTT groups to which the phone is assigned.
Once logged in, place or receive one-way page announcements to/from
other users who are logged in to the same PTT group.
OPERATION
To log-in to a PTT group:
• Dial #0, the PTT Log-in/out code,
• Dial the desired PTT group number (1-9 and 0 for all groups).
To log-out of the PTT group(s):
• Dial #0, the PTT Log-in/out code,
• Press the * key.
To place a page announcement to the active PTT group:
• Press and hold the PTT Flex button,
• After confirmation tone, make page announcement.
8.4
Wake-Up Alarm
iPECS supports an Alarm clock for each station in the system. The
alarm clock can be set to repeat daily or as a one-time alarm.
When responding to the alarm by lifting the handset, BGM will be
provided.
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OPERATION
To set the Wake Up Alarm clock:
• Press TRANS/PGM ,
• Dial the Station User Program code 41,
• Dial 2-digit hour and minute for alerting,
• For a daily (repeating alarm), dial #,
• Press HOLD/SAVE .
To erase Wake-Up:
• Press TRANS/PGM ,
• Dial the Station User Program code 42,
• Press HOLD/SAVE .
8.5
Alarm/Door Bell
The system can monitor external Alarm or Door Bell contacts:
Alarm Monitor—should the external contact activate, a unique Alarm
Ring signal and LCD display may be received. To restart the monitor
circuit, the external contacts must be deactivated and the Alarm Ring
signal terminated.
Door Bell—a unique Door Bell Ring (single tone burst) may be received
each time the external contact is activated. A system contact also can
be controlled to act as a Door Open contact.
OPERATION
To terminate the Alarm signal:
• Dial 565 (Alarm Stop code).
To activate the Door Open contacts:
• Lift the handset,
• Dial Door Open code #* and contact number 1 to 4.
NOTE—Contacts 3 & 4 are only available in the iPECS -300 & 600.
8.6
Power Fail Transfer
When AC power to the system fails, back-up operation may be provided
with back-up batteries or Power Fail Transfer (PFT). When battery
back-up is provided, the station will operate normally. When PFT is
implemented, a SLT is connected to a CO line by the system. This SLT
can be used as any normal SLT, providing service while power is out.
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8.7
User Guide
System Voice Memo
The integrated Voice Mail modules incorporate several Voice Memos to
provide Station Users with general information such as station number,
date, time, and feature status. Voice Memos are heard over the
speaker of the iPECS Phone and over the handset for SLTs.
For the Station Status Memo, the following items are reported:
ICM Signaling Mode (Handsfree/Tone/Privacy)
Station IP Address
Station Mac Address
Number of messages x (x: number of all message waiting)
Wake-Up Time (hh:mm)
Do Not Disturb
Forwarded to station xxx
Forwarded to speed bin xxx
Queued CO/IP line xxx
Locked (Temporary COS)
COS x
NOTE—Only activated features are announced.
OPERATION
To hear Date & Time memo:
• Dial Voice Memo feature code (661 for iPECS-100 or *661 for
iPECS-300 & 600), date and time memo is heard, “Date is May
2nd.Time is xx:xx pm”.
To hear Station Number Prompt:
• Dial Voice Memo feature code (662 for iPECS-100 or *662 for
iPECS-300 & 600), the station number memo is heard, “This is
station 150”.
To hear Station Settings:
• Dial Voice Memo feature code (663 for iPECS-100 or *663 for
iPECS-300 & 600), Station Status Memo is heard.
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8.8
User Guide
Hot Desk
iPECS phones in the system may be assigned for Hot Desk operation.
These Hot Desk phones let you log-on and use the Hot Desk phone as if
it were your station. Once logged-on, the Hot Desk station will take on
the attributes assigned to your station number and you can make calls as
normal. When logged-out, calls to your station are forward to the
destination you chose.
OPERATION
To Log on to a Hot Desk station:
• Lift the handset,
• Dial “* 0”,
• Dial your Authorization Code (Station number and Password).
To Log out of the Hot Desk station:
• Press the TRANS/PGM button,
• Dial * twice,
• Use the ▼ VOLUME ▲ to select a call forward destination for your
calls, speed dial, joined mobile phone, VMIM/VSF, or VM group,
• Press the HOLD/SAVE button.
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9. Working with PBX, Centrex & ISDN features
9.1
Access PBX or Centrex
The iPECS has been designed to operate with a host PBX system or
Centrex services from your service provider. The iPECS connects to
such a host with analog CO lines.
When accessing a CO line, the phone will act as an extension of the host,
allowing access to the host system features using the host dial codes.
While on a call, use the iPECS Flash feature to transfer calls to other
host extensions or access features of the host. The Flash feature may
be used on other CO lines to regain dial tone from the CO line without
relinquishing control of the CO line to place another call.
OPERATION
To access PBX or Centrex features while idle:
• Lift the handset,
• Select/dial access a PBX/Centrex CO line,
• Dial PBX/Centrex feature code.
To access PBX/Centrex features while on a PBX/Centrex CO line:
• Press FLASH ,
• After receiving new dial tone, dial PBX/Centrex feature code.
9.2
Access the ISDN Network
9.2.1 Using the Keypad facility to access ISDN features
Access to certain features of your ISDN services requires that dialed
digits be sent to the ISDN as data and not tones. In this case, dialed
digits are sent as ‘Keypad messages’.
A KEYPAD FACILITY button must be assigned using the Flex Button
program procedures. Once active, dial into the ISDN for services;
however, actions other than dialing will deactivate the ‘Keypad message’
operation.
OPERATION
To activate Keypad Facility operation:
• Press the KEYPAD FACILITY button to switch to keypad mode,
• Dial as desired.
To deactivate Keypad Facility operation:
• Press KEYPAD FACILITY ,
Or
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•
User Guide
Press a Feature or Flex button.
9.2.2 Using ISDN Supplementary Services
ISDN service providers may incorporate features similar to those of
Centrex. These ISDN Supplementary services are provided on a
subscription basis and, as with Centrex, are accessed using the Flash
button on an iPECS phone.
Using supplementary services an ISDN line can be placed on Hold and a
second call placed on the line. You may then alternate between the two
held calls (Broker Call) using the HOLD button. An ISDN line conference
can be established using the FLASH and CONF buttons. The conference
can also be placed on hold.
OPERATION
While on an ISDN CO line, to access ISDN Supplementary services:
• Press FLASH ,
• Press HOLD/SAVE , CONF , or CO line assigned button to activate the
desired feature.
9.2.3 Activating ISDN Caller ID Restriction
iPECS Phone users can restrict the transmission of Caller ID to the farend. This may be a subscription service of your carrier. Separate Flex
buttons are required to activate outgoing, Connected Line (COL), and
incoming, Calling Line ID (CLID) restriction.
OPERATION
To restrict Caller ID:
• Lift the handset,
• Press the CLIR / COLR assigned button,
• Place call as usual.
37
LIP-7008D
User Guide
10. Setting Features & Flex buttons
10.1 Entering Station Program Data
A special code set is available for iPECS Phone users to assign certain
attributes such as Authorization Codes (Passwords). After entering the
User Program mode, you dial the codes to select the attribute and
setting. Once selected, the setting is saved. A list of the User Program
codes, the feature/function and any input required are given in Appendix
B.
OPERATION
To assign user programmable station attributes:
• Press TRANS/PGM ,
• Dial desired User Program code,
• Press HOLD/SAVE .
10.2 Assigning Features to Flex Buttons
You may assign features and functions to the Flex buttons on your
iPECS Phone. If allowed, you may even assign CO/IP lines to the Flex
buttons. Flex buttons may be assigned for most features providing OneTouch feature activation (e.g., a Flex button may be assigned to access
the Account Code feature and may include the Account code digits, as a
ONE-TOUCH ACCOUNT CODE button).
Features that may be assigned to a Flex button include:
DSS/BLF – Enter station number,
Speed Dial – Enter Station/System Speed dial bin number,
Flex Numbering Plan – Enter Flex Numbering Plan code, see
Appendix A,
User Program Code – Press TRANS/PGM and enter a User Program
code, see Appendix B, or
CO/IP line – Enter the CO/IP line or group number.
OPERATION
To assign a feature to a Flex button:
• Press TRANS/PGM ,
• Press the desired Flex button,
• Dial desired code and required inputs. For User Program codes,
first press the TRANS/PGM ,
• Press HOLD/SAVE .
38
LIP-7008D
User Guide
11. Appendix A Flexible Numbering Plan
Feature
iPECS
100
iPECS
300
Intercom Call
100399
501535
543
544
545546
548
549
550
10001599
501-535
External All Call Page
All Call Page (Internal/External)
SMDR Account Code Enter
100169
501510
543
544
545546
548
549
550
Flash Command to CO Line
551
551
551
Last Number Redial
552
552
552
DND (Toggle On/Off)
553
553
553
Call Forward
Speed Dial Programming
554
555
554
555
554
555
Message Wait/Callback Enable
556
556
556
Message Wait/Callback Return
557
557
557
Speed Dial Access
558
558
558
Cancel DND/FWD/Pre MSG
559
559
559
CO System Hold
560
560
560
Program Mode Access
561
561
561
Attendant Unavailable
562
562
562
Internal Page Zone
Internal All Call Page
Meet Me Page
External Page Zone 1~2
39
iPECS
600
Remark
543
544
545-546
548
549
550
SLT use
only
SLT use
only
SLT use
only
SLT use
only
SLT use
only
SLT use
only
SLT use
only
SLT use
only
SLT use
only
SLT use
only
SLT use
only
LIP-7008D
User Guide
Feature
iPECS
100
iPECS
300
Answering Machine Emulation
Alarm Reset
Group Call Pickup
Universal Answer
Account Code with bin
Walking COS Code
ACD Supervisor On/Off Duty
ACD Supervisor Login
ACD Supervisor Logout
ACD Help Code
ACD Calls In Queue Display
ACD Supervisor Status Display
ACD Supervisor Monitor
ACD Reroute Queued Call
w/answer
ACD Reroute Queued Call w/o
answer
Enter Conference Room
Camp-On Answer
564
565
566
567
568
569
571
572
573
574
575
576
577
578
564
565
566
567
568
569
571
572
573
574
575
576
577
578
564
565
566
567
568
569
571
572
573
574
575
576
577
578
579
579
579
59
600
59
600
59
600
Call Parking Locations
601610
620659
66
601619
620667
*66
601-619
67
7
8xx
01-20
88xx
01-42
67
7
8xx
01-72
88xxx
001200
8*
8#xxx
67
7
8xx
01-72
88xxx
001-400
Group Pilot Number
Station User VMIM/VSF
Features
Call Coverage button
Direct Call Pickup
CO/IP Group Access
Individual CO/IP Line Access
Retrieve Last Held CO/IP
Retrieve Individual Held CO/IP
8*
8#xx
40
iPECS
600
Remark
SLT use
only
620-667
*66
8*
8#xxx
xx(x) = CO
Line
number
LIP-7008D
User Guide
Feature
iPECS
100
iPECS
300
Access CO Line in the 1st
available CO Group
Attendant Call
VM Message Wait Enabled
VM Message Wait Disable
Door Open (1st Door )
Door Open (2nd Door )
Door Open (3rd Door )
9
9
9
0
*8
*9
#*1
#*2
#*3
0
*8
*9
#*1
#*2
#*3
0
*8
*9
#*1
#*2
#*3
Door Open (4th Door )
#*4
#*4
#*4
MCID Request
AME Feature
Unsupervised Conference Timer
Extension code
PTT Group Login/Logout
*0
564
##
*0
564
##
*0
564
##
#0
#0
#0
41
iPECS
600
Remark
iPECS-300
& 600
iPECS-300
& 600
LIP-7008D
User Guide
12. Appendix B User Program Codes
Code
Function
Remarks
10
11 x
12 x
Enblock Mode Dialing
Differential Ring, Intercom
Differential Ring, CO/IP line
13 x
Intercom Answer Mode
14 x
Call Coverage Attribute Setting
( X = 1-2 )
15 x
Station Ring Download
19
21
Ear&Mic Headset Usage
Knock Down Station COS
iPECS LIP-7000 only
Select Ring Tone 1-8
Select Ring Tone 1-8
Select ICM Signal mode,
1: HF, 2: TONE, 3: Privacy
1+; On/Off, 2+: ring delay (09)
Select download Ring Tone
0-9
iPECS LIP-7000 only
May require Authorization
code
May require Authorization
code
22
Restore Station COS
23
Walking COS
31
32
Station Message Wait Retrieve
CLI/IP Message Wait Retrieve
Authorization Code (Password)
Entry
Assign DID CALL WAIT Button
Message Wait in
Executive/Secretary pair
Send SMS Message
Register Mobile Extension
Activate Mobile Extension
Set Wake-Up Time
Erase Wake-Up Time
Custom/Pre-defined Message
Display
Register Custom Message
(Message 00)
33 x
34
35
36
37
38
41 xx
42
51 xx
52 xx
53
Create Conference Room
54 x
Delete Conference Room
Yes
Yes
Yes
Yes
Station number +up to 12
digits, no Flex button
Yes
Input time, 24 hour clock
Yes
Yes
Yes
Select Message 00~20
Input up to 24 characters
Input Conf Room (1-9) &
optional password
Input Conf Room (1-9) &
optional password
42
SLT
Yes
LIP-7008D
User Guide
Code
Function
61 x
Headset/Speakerphone Mode
62 x
Headset Ring Mode
71
72
73
74 x
75
76
77
78
79
70
LCD Display Mode
Version Display
Background Music
Station User Name Registration
Display Phone IP Address
Change Phone IP Address
Display Phone MAC IP Address
Change Mode
Display Phone Version
Display Soft Message
Display Serial number/Package
for SMEMU
7*
Remarks
80
Assign
81
82
84
85
86
88
89
8#
90
91
92
93
94
95
96
97
98
Assign ISDN CLIR Button
ISDN COLR Button
Assign ACCOUNT CODE Button
Assign LOOP Button
Assign ATD INTRUSION Button
Assign CAMP-ON Button
Assign KEYPAD FACILITY Button
Assign OHVO Button
SPEED Button Assignment
CONF Button Assignment
CALL BACK Button Assignment
DND Button Assignment
FLASH Button Assignment
MUTE Button Assignment
MONITOR Button Assignment
REDIAL Button Assignment
FWD Button Assignment
99
Assign PTT Button
*0
**
Hot Desk Login Code
Hot Desk Log out Code
RECORD
SLT
1: Speakerphone, 2:
Headset, 3: both
Input up to 7 characters
Requires VSF/External SMDI
VM
Button
iPECS LIP-7000 only
iPECS LIP-7000 only
iPECS LIP-7000 only
iPECS LIP-7000 only
iPECS LIP-7000 only
iPECS LIP-7000 only
iPECS LIP-7000 only
iPECS LIP-7000 only
iPECS LIP-7000 only
43
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