24p2866

24p2866
®
xSeries 360
Type 8686
User’s Reference
IBM® xSeries 360
User’s Reference
IBM
Note:
Before using this information and the product it supports, read the general information in Appendix A, “Warranty
information,” on page 149 and Appendix B, “Notices,” on page 159.
First Edition (December 2001)
© Copyright International Business Machines Corporation 2001. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with
IBM Corp.
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Chapter 1. Introducing the xSeries 360 server. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features and specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Notices and statements used in this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
What the xSeries 360 offers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Reliability, availability, and serviceability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Server controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Operator information panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Turning on the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Turning off the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Standby mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 2. Arranging your workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Glare and lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Air circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical outlets and cable lengths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11
11
11
11
12
Chapter 3. Configuring the server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Configuration/Setup Utility program . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting the Configuration/Setup Utility program . . . . . . . . . . . . . . . . . . . . . . . . .
Choices available from the Configuration/Setup Utility main menu . . . . . . . . . . .
Using passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power-on password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remote-control security settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the SCSISelect utility program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting the SCSISelect utility program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Choices available from the SCSISelect menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the PXE Boot Agent Utility program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting the PXE Boot Agent Utility program . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Choices available from the PXE Boot Agent Utility menu . . . . . . . . . . . . . . . . . . . . .
Using the ServeRAID™ configuration programs . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the Ethernet controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
High-performance Ethernet modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up the Remote Supervisor Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remote Supervisor Adapter features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setup requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cabling and configuring the Remote Supervisor Adapter . . . . . . . . . . . . . . . . . .
Using the ASM interconnect network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13
14
14
14
18
18
19
20
20
20
21
21
22
22
23
23
24
26
26
27
27
28
38
Chapter 4. Using the ServerGuide™ CDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Features at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setup and configuration overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Partition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Typical NOS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up or updating multiple servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the NOS without ServerGuide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional programs included with ServerGuide . . . . . . . . . . . . . . . . . . . . . . . . . . . .
45
46
47
48
48
48
49
49
Chapter 5. Installing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
© Copyright IBM Corp. 2001
iii
System reliability considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Working inside the server with the power on . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Handling static-sensitive devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Major components of the xSeries 360 server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Component locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System board component locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing jumper positions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Level 2 diagnostic LED panel and system board LED locations . . . . . . . . . . . . .
Memory board component locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remote Supervisor Adapter component locations . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the server top cover and bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Working with adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adapter considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a hot-plug PCI or PCI-X adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the Remote Supervisor Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a ServeRAID adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing internal drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a hot-swap hard disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the diskette drive or CD-ROM drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing memory modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a microprocessor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing or replacing a VRM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a microprocessor VRM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the XA-32 chipset VRM or the memory board VRM . . . . . . . . . . . . . .
Installing a hot-swap power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing a hot-swap fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Completing the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the server top cover and bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating the server configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting external options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Input/output ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Universal Serial Bus ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Video port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Auxiliary-device (pointing device) port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ethernet port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remote Supervisor Adapter communication ports . . . . . . . . . . . . . . . . . . . . . . .
Cabling the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
51
52
52
53
57
59
59
62
63
65
66
66
67
68
68
70
70
73
73
73
74
76
79
82
82
82
83
85
86
86
86
87
87
88
89
90
90
91
91
93
Chapter 6. Solving Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
POST beep code descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
POST beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
POST error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
ServerGuide problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Small computer system interface (SCSI) messages . . . . . . . . . . . . . . . . . . . . . . . 111
Diagnostic programs and error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Starting the diagnostic programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Error code format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Text message format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Viewing the test log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Viewing the System Event/Error log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
iv
IBM® xSeries 360: User’s Reference
Diagnostic error message tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recovering the BIOS code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power supply LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Light Path Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Level 2 diagnostic panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Level 2 Light Path Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting the Ethernet controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ethernet controller messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting information, help, and service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting help and service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
International Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Purchasing additional services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
114
120
121
123
124
125
129
134
136
142
144
144
145
147
147
Appendix A. Warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty service and support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before you call for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IBM Statement of Limited Warranty Z125-4753-06 8/2000 . . . . . . . . . . . . . . . .
Part 1 - General Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Part 2 - Country-unique Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
149
149
149
149
150
151
151
153
Appendix B. Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Important notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Federal Communications Commission (FCC) statement . . . . . . . . . . . . . . . . . .
Industry Canada Class A emission compliance statement . . . . . . . . . . . . . . . .
Australia and New Zealand Class A statement . . . . . . . . . . . . . . . . . . . . . . . . .
United Kingdom telecommunications safety requirement . . . . . . . . . . . . . . . . .
European Union EMC Directive conformance statement . . . . . . . . . . . . . . . . . .
Taiwan electrical emission statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Japanese Voluntary Control Council for Interference (VCCI) statement . . . . . .
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
159
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160
160
161
161
161
162
162
162
162
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Contents
v
vi
IBM® xSeries 360: User’s Reference
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
© Copyright IBM Corp. 2001
vii
Antes de instalar este producto lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Statement 1
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
•
Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
•
Connect all power cords to a properly wired and grounded electrical
outlet.
•
Connect to properly wired outlets any equipment that will be attached
to this product.
•
When possible, use one hand only to connect or disconnect signal
cables.
•
Never turn on any equipment when there is evidence of fire, water, or
structural damage.
•
Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
•
Connect and disconnect cables as described in the following table
when installing, moving, or opening covers on this product or
To Connect:
viii
To Disconnect:
1.
Turn everything OFF.
1.
Turn everything OFF.
2.
First, attach all cables to devices.
2.
First, remove power cords from outlet.
3.
Attach signal cables to connectors.
3.
Remove signal cables from connectors.
4.
Attach power cords to outlet.
4.
Remove all cables from devices.
5.
Turn device ON.
IBM® xSeries 360: User’s Reference
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode
if not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water
•
Heat to more than 100°C (212°F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
•
Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
•
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
Safety
ix
Statement 4
≥ 18 kg (39.7 lb)
≥ 32 kg (70.5 lb)
≥ 55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1
2
3
x
IBM® xSeries 360: User’s Reference
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact a
service technician.
Statement 10
CAUTION:
Do not place any object weighing more than 82 kg (180 lb) on top of rackmounted devices.
>82 kg (180 lb)
Safety
xi
xii
IBM® xSeries 360: User’s Reference
Chapter 1. Introducing the xSeries 360 server
The IBM® Eserver xSeries 360, which features IBM X-Architecture™ technology1, is
a high-performance rack model server that can be upgraded to a symmetric
multiprocessing (SMP) server. It is ideally suited for networking environments that
require superior microprocessor performance, efficient memory management,
flexibility, and large amounts of reliable data storage.
Performance, ease of use, reliability, and expansion capabilities are key features of
the server. These design features make it possible for you to customize the hardware
to meet your needs today, while providing flexible expansion capabilities for the future.
If you have access to the World Wide Web, you can obtain up-to-date information
about your xSeries 360 server and other IBM server products at
http://www.ibm.com/eserver/xseries/.
Note: If you need help, information, technical assistance, or just want more
information about IBM products, see “Getting information, help, and service”
on page 144.
To register your IBM products and to create a profile, or to create a customized
support page that is specific to your hardware, see "Customized support page" at
“Diagnostic tools overview” on page 95.
The machine type, model number, and serial number are on the ID labels, one located
on the bezel to the left of the CD-ROM drive and the other at the rear of the right side,
as shown in the following illustration. You will need these numbers when you register
your server with IBM.
Note: The illustrations in this document might differ slightly from your hardware.
ID labels
1. X-Architecture technology is an IBM design blueprint that takes full advantage of existing IBM technologies to build powerful, scalable, and reliable Intel processor-based servers. For more information about X-Architecture technology, go to the World Wide Web at:
http://www.pc.ibm.com/us/eserver/xseries/xarchitecture/index.html.
© Copyright IBM Corp. 2001
1
Features and specifications
The following table provides a summary of the specifications and features for the
xSeries 360 server.
Microprocessor:
Hot-swap cooling:
Environment:
•
Intel® Xeon™ Processor MP
(frequency varies with server
model, each MP processor
functions as two logical
processors)
Six hot-swap fans
•
•
S3 video controller
—
Minimum: One
•
Compatible with SVGA 4
—
Maximum: Four
•
8 MB SDRAM video memory
•
Level-3 cache size varies with
model
•
100 MHz front-side bus (FSB)
Air temperature:
—
Server on: 10° to 35°C (50°
to 95°F). Altitude: 0 to 914 m
(3000 ft)
—
Server on: 10° to 32°C (50°
to 89.6°F). Altitude: 914 m
(3000 ft) to 2133 m (7000 ft)
—
Server off: 10° to 43°C (50°
to 110°F). Maximum altitude:
2133 m (7000 ft)
Video:
Size (3 U)
•
Height: 134 mm (5.28 in.)
•
Depth: 720 mm (28.35 in.)
Chipset:
•
Width: 440 mm (17.32 in.)
—
Server on: 8% to 80%
IBM XA-32™ Chipset with integrated
memory, I/O controller, and remote I/O
controller.
•
Weight: 25 kg (55 lb) to 31.7 kg
(70 lb) depending upon
configuration
—
Server off: 8% to 80%
Memory:
Integrated functions:
•
DDR registered SDRAM DIMMs
with ECC and Chipkill™ memory
•
Light Path Diagnostics™
Approximate heat output in British
thermal units (Btu) per hour
•
Ultra160 SCSI controller
•
— Minimum: 512 MB
•
One 10BASE-T/100BASE-TX
Intel Ethernet controller
Minimum configuration: 1232 Btu
(0.36 kilowatts)
•
•
Remote Supervisor Adapter
(service processor)
Maximum configuration: 3566
Btu (1.045 kilowatts)
Electrical input:
—
ASM interconnect (peer-topeer) port
•
Sine-wave input (50-60 Hz)
required
—
RXE expansion port
•
Input voltage low range:
—
RXE management port
—
Ethernet port
—
Serial port
— Maximum: 8 GB
•
Slots: Interleaved, 8 slots
Drives standard:
•
Slim diskette: 1.44 MB
•
Slim CD-ROM: 24X-10X IDE
Hard disk drives:
•
Slim-high hot-swap drives.
(number of drives and drive
capacity vary with model)
•
Three universal serial bus ports
Maximum: Three
•
Keyboard port
Active™ PCI-X expansion slots:
•
Mouse port
•
Two 100 MHz/64-bit PCI-X
•
Video port
•
Four 66 MHz/64-bit PCI-X
Acoustical noise emissions:
•
Hot-swap power supplies:
370 W (115-230 V ac)
•
Minimum: One
•
Maximum: Three
2
IBM® xSeries 360: User’s Reference
•
Humidity:
Heat output:
•
•
—
Minimum: 100 V ac
—
Maximum: 127 V ac
Input voltage high range:
—
Minimum: 200 V ac
—
Maximum: 240 V ac
Input kilovolt-amperes (kVA)
approximately:
—
Minimum: 0.08 kVA (ac
power connected, server off)
•
Sound power, idling: 6.3 bel
maximum
—
Minimum: 0.38 kVA (dc
power on, server idle)
•
Sound power, operating: 6.3 bel
maximum
—
Maximum: 1.1 kVA
•
Sound pressure, operating: 47
dBa maximum
Notices and statements used in this book
The caution and danger statements used in this book also appear in the multilingual
Safety Information book, provided on the Documentation CD. Each caution and
danger statement is numbered for easy reference to the corresponding statements in
the safety book.
The following types of notices and statements are used in this book:
•
Note: These notices provide important tips, guidance, or advice.
•
Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
•
Attention: These notices indicate possible damage to programs, devices, or data.
An attention notice is placed just before the instruction or situation in which
damage could occur.
•
Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
•
Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
What the xSeries 360 offers
The design of the server takes advantage of advancements in symmetric
multiprocessing (SMP), data storage, disk-array technologies, and memory
management. The server combines:
•
X-Architecture technology
X-Architecture technology is an IBM design blueprint that takes full advantage of
existing IBM technologies to build powerful, scalable, and reliable Intel processorbased servers.
For more information about X-Architecture technology, go to the Web at
http://www.pc.ibm.com/us/eserver/xseries/xarchitecture/index.html.
•
Impressive performance using an innovative approach to SMP
The server supports up to four Intel Xeon Processor MP microprocessors. The
server comes with at least one microprocessor installed; you can install additional
processors to enhance performance and provide SMP capability.
•
Large data-storage and hot-swap capabilities
The xSeries 360 server supports up to three 26 mm (1-inch) slim-high 3.5-inch
hot-swap hard disk drives in the hot-swap bays. This hot-swap feature enables
you to remove and replace hard disk drives without turning off the server.
•
Active PCI-X (hot-plug) adapter capabilities
The server has six hot-plug PCI-X slots for PCI or PCI-X adapters. With
operating-system support, you can replace failing hot-plug PCI/PCI-X adapters
without turning off the server. If the hot-add feature is supported by both the
operating system and a PCI/PCI-X adapter, you can also add such PCI/PCI-X
adapters in these slots without turning off the server.
•
Redundant hot-swap cooling and redundant hot-swap power capabilities
Chapter 1. Introducing the xSeries 360 server
3
The fans in the server can operate at variable speeds so that if one fan fails, the
remaining fans increase in speed to enable continued operation until the failing
fan is replaced. You can replace a failing fan without turning off the server.
The server supports up to three 370-watt power supplies. Multiple hot-swap 370watt power supplies ensure redundancy and hot-swap capability for a typical
configuration.
•
Large system memory
The memory bus in the server supports up to 8 GB of system memory. The
memory controller provides error correcting code (ECC) support for up to eight
industry-standard, 2.5 V, 168-pin, 16-byte, PC1600 registered DDR SDRAM dual
inline memory modules (DIMMs). The memory controller also provides Chipkill
Memory protection. Chipkill Memory protection is a technology that protects the
server from a single chip failure on a DIMM.
•
Light Path Diagnostics
Light Path Diagnostics provide LEDs to assist in isolating problems with the
server. An LED on the operator information panel is lit if an unusual condition or a
problem occurs. If this happens, you can look at the LEDs visible through a
special cutout in the cover and isolate the cause. Under some circumstances,
you may need to remove the cover and view LEDs on the system board to
pinpoint the source of a problem.
•
Systems-management capabilities
The server comes with a Remote Supervisor Adapter installed. This adapter, in
conjunction with the systems-management software provided with the server,
enables you to manage the functions of the server both locally and remotely. The
Remote Supervisor Adapter also provides system monitoring, event recording,
and dial-out alert capability.
•
Integrated network environment support
The server comes with an Ethernet controller integrated into the system board.
This Ethernet controller has an interface for connecting to 10-Mbps or 100-Mbps
networks. The server automatically selects between 10BASE-T and 100BASETX. The controller provides full-duplex (FDX) capability, which enables
simultaneous transmission and reception of data on the Ethernet local area
network (LAN).
•
Remote expansion enclosure
The addition of an optional, IBM RXE-100 Remote Expansion Enclosure provides
up to twelve additional hot-plug PCI/PCI-X slots for PCI or PCI-X adapters. The
enclosure can be managed through the Remote Supervisor Adapter, enabling
remote operation over a network or a modem.
•
Redundant network adapter
The addition of an optional, redundant network adapter provides a failover
capability to a secondary Ethernet connection. If a problem occurs with the
primary Ethernet connection, all Ethernet traffic associated with this primary
connection is automatically switched to the redundant network adapter. If the
appropriate device drivers are installed, this switching occurs without data loss
and without user intervention.
•
IBM ServerGuide™ CDs
The ServerGuide CDs that are included with the server provide programs to help
you set up the server and install the network operating system (NOS). The
ServerGuide program detects the installed hardware options and provides the
correct configuration programs and device drivers. In addition, the ServerGuide
CDs include a variety of application programs for the server.
4
IBM® xSeries 360: User’s Reference
Note: The latest level of basic input/output system (BIOS) code for the server is
available through the World Wide Web. See “Getting information” on page
144 for the appropriate World Wide Web addresses.
For more information about the ServerGuide CDs, see Chapter 4, “Using the
ServerGuide™ CDs,” on page 45.
The server is designed to be cost-effective, powerful, and flexible. It uses peripheral
component interconnect-extended (PCI-X) bus architecture to provide compatibility
with a wide range of existing hardware devices and software applications.
The server meets stringent worldwide certifications for power, electromagnetic
compatibility (EMC), and safety.
Reliability, availability, and serviceability
Three of the most important features in server design are reliability, availability, and
serviceability (RAS). These factors help to ensure that the integrity of the data stored
on the server is preserved, that the server is available when you want to use it, and
that should a failure occur, you can easily diagnose and repair the failure with minimal
inconvenience.
The following is an abbreviated list of the RAS features that the server supports:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
ECC memory, L3 cache, and front side buses (FSBs)
Parity checking on the small computer system interface (SCSI) bus
Advanced Configuration and Power Interface (ACPI) power management
Power-on self-test (POST)
Systems-management monitoring through Intra-Integrated Circuit (I2C) bus
Light Path Diagnostics
Automatic error retry and recovery
Automatic restart after a power failure
Built-in temperature, fan, and voltage monitoring
Chipkill Memory protection
Hot-swap cooling with fan speed-sensing capability
Hot-swap and redundant power supplies
Hot-swap hard disk drives
Hot-plug (Active) PCI-X adapter slots
Menu-driven setup, system configuration, SCSISelect configuration, and
diagnostic programs
Memory scrubbing and Predictive Failure Analysis™ (PFA) (background and real
time)
Microcode and diagnostic program levels available
System-management software and LANDesk® enabled
Network adapter failover support
Remote Supervisor Adapter to enable remote server management
Remote Connect™
Remote system problem-determination support
Upgradable POST/BIOS, diagnostics, and Remote Supervisor Adapter microcode
Wake on LAN® and Alert on LAN™ capability
Backup BIOS switching by means of a flash ROM page swap jumper
Error codes and messages
Microprocessor serial number access
Cable presence detection for standard internal cables
Vital product data (VPD) for microprocessors, system and memory boards,
memory DIMMs, power supplies, hot-swap-drive backplane, and power supply
backplane
Chapter 1. Introducing the xSeries 360 server
5
•
Customer support center 24 hours a day, 7 days a week2
Server controls and indicators
The following illustration shows the controls and indicators on the front of the server.
Operator information
panel
AC LED
DC LED
Diskette drive
CD-ROM drive
Hard disk drive
filler panels
Activity LED
(green)
Status LED
(amber)
Hard disk drive
Power
supply 1
Power
supply 3
Power
supply 2
Operator information panel: This panel, also known as the front LED panel,
contains controls, indicators, and one of the three USB ports. See “Operator
information panel” on page 7 for details.
AC LED: Each hot-swap power supply has an ac power LED to indicate that ac power
is available to the power supply.
DC LED: Each hot-swap power supply has a dc power LED to indicate that the power
supply is active.
Diskette drive: The server contains one standard 3.5 diskette drive with an LED to
indicate when it is active.
CD-ROM drive: The server contains one standard IDE CD-ROM drive with an LED to
indicate when it is active.
Hard disk drive filler panels: A filler panel is used to cover empty hard disk drive
bays. A filler panel must be installed in each empty bay to ensure proper system
cooling.
Activity LED: Each hot-swap hard disk drive has an activity LED, which flashes if the
drive is being accessed.
Status LED: Each hot-swap hard-disk drive has a status LED. If this amber LED is on
continuously, the drive has failed. If an optional IBM ServeRAID™ adapter is installed
in the server and the LED flashes slowly (one flash per second), the drive is being
rebuilt. If the LED flashes rapidly (three flashes per second), the controller is
identifying the drive.
Hard disk drive: The server supports a maximum of three hot-swap hard disk drives.
Power supplies 1, 2, and 3: The server comes with a minimum of one hot-swap
power supply and supports a maximum of three hot-swap power supplies.
2.Service availability will vary by country. Response time will vary depending on the number and nature of incoming calls.
6
IBM® xSeries 360: User’s Reference
The following illustration shows the indicators on the rear of the server.
Remote Supervisor
Adapter Ethernet port
Ethernet TX/RX LEDs
Remote Supervisor
Adapter fault LED
(amber)
Ethernet link LEDs
Remote Supervisor
Adapter power LED
(green)
Ethernet port
Ethernet Link LEDs: These LEDs (one for the Remote Supervisor Adapter, one for
the network) indicate that the related Ethernet link is operational.
Ethernet TX/RX LEDs: These LEDs (one for the Remote Supervisor Adapter, one for
the network) indicate that activity is taking place on the related network.
Remote Supervisor Adapter Ethernet port: This port enables you to manage the
server from a remote location.
Remote Supervisor Adapter fault LED: This LED indicates that the Remote
Supervisor Adapter has failed.
Remote Supervisor Adapter power LED: This LED indicates that power is being
supplied to the Remote Supervisor Adapter.
Ethernet port: This port enables you to connect the server to a network.
Operator information panel
The following illustration shows the controls, indicators, and USB port on the operator
information panel (also known as the front LED panel).
USB port
SCSI bus activity LED
Information LED
Fault LED
Reset button
Power-control button
Power LED
Chapter 1. Introducing the xSeries 360 server
7
USB port: This port enables you to attach a USB device to the front of the server.
SCSI bus activity LED: This green LED is on when there is activity on the SCSI bus.
Information LED: This amber light is on if the server power supplies are
nonredundant or some other noncritical event has occurred. See the LEDs on the
Level 2 diagnostic LED panel or on the system board for specific error information.
For details, see “Level 2 diagnostic LED panel and system board LED locations” on
page 63.
Fault LED: This amber LED is on if a system error has occurred. See the LEDs on
the Level 2 diagnostic LED panel or on the system board for specific error information.
For details, see “Level 2 diagnostic LED panel and system board LED locations” on
page 63.
Reset button: Press this button to reset the server and run the power-on self-test
(POST).
Power-control button: If the server is in operational mode, press this button to put it
into standby mode. If the server is in standby mode, press this button to restore it to
operational mode. See “Turning on the server” and “Turning off the server” on page 9
for more information about applying and removing external power to the server.
Power LED: This green LED is on if ac and dc power are present in the server. If this
LED is flashing, the server is in standby mode (ac power is present, but the power
supplies are turned off). If this LED is off, either ac power, all power supplies, or the
light has failed.
Note: If this LED is off, it does not mean that there is no electrical power present in
the server. The LED might be burned out. To remove all electrical current
from the server, you must unplug the server power cords from the electrical
outlets.
Turning on the server
Turning on the server refers to the act of plugging the server power cords into the
power source and pressing the power-control button. After you install the network
operating system in the server, this typically causes the operating system to start.
Complete the following steps to turn on the server.
1. Turn on all external devices, such as the monitor.
Note: After you plug the power cords into the power source, wait 30 seconds
before pressing the power-control button on the operator information
panel. During this time, the Remote Supervisor Adapter is initializing and
the power-control button does not respond. The power LED on the
information panel blinks, indicating that ac power is present in the server.
2. Plug the server power cords into the power source.
Note: Plugging the power cords into the power source might cause the server to
start automatically. This is an acceptable action.
3. Wait 30 seconds; then, press the power-control button on the operator information
panel. The power LED comes on and the power-on self-test (POST) begins.
If the server is turned on and a power failure occurs, it restarts automatically when
power is restored. You can turn on the server remotely by means of the Remote
Supervisor Adapter.
8
IBM® xSeries 360: User’s Reference
When you start the server for the first time after you add or remove an internal option
or an external SCSI device, you might see a message telling you that the
configuration has changed. The Configuration/Setup Utility program automatically
starts so that you can save the new configuration information. See Chapter 3,
“Configuring the server,” on page 13 for details.
Some options have device drivers that you need to install. See the documentation
that comes with the option for information about installing any required device drivers.
The server comes with at least one microprocessor installed on the system board. If
you have installed one or more additional microprocessors, the server can now
operate as an SMP server. Therefore, you might need to upgrade the operating
system to support SMP. See Chapter 4, “Using the ServerGuide™ CDs,” on page 45
and the operating-system documentation for additional information.
If the server has a ServeRAID adapter installed and you have installed or removed a
hard disk drive, see the documentation that comes with the ServeRAID adapter for
information about reconfiguring the disk arrays.
Turning off the server
Turning off the server refers to the act of stopping the operating system, pressing the
power-control button, and disconnecting the server power cords from the power
source.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1
2
3
See the operating system documentation for the proper procedure to shut down the
operating system before turning off the server. Each operating system is different.
Some allow an immediate shutdown; others require an orderly shutdown procedure.
Complete the following steps to turn off the server:
1. Press the power-control button on the operator information panel. This places the
server in standby mode. The power LED on the operator information panel blinks.
This does not remove all power from the server.
Note: After doing this, wait at least 30 seconds before pressing the power-control
button to turn on the server again.
Chapter 1. Introducing the xSeries 360 server
9
2. Disconnect the server power cords from the power source.
Note: Wait approximately 15 seconds after disconnecting the power cords for the
server to stop running. The power LED on the operator information panel
will stop blinking.
Standby mode
Standby mode refers to the condition in which the server operating system is not
running and all core logic is shut down except for the Remote Supervisor Adapter.
Complete the following steps to put the server into standby mode:
1. See the operating system documentation for the proper procedure to shut down
the operating system.
Note: Each operating system is different. Read all the documentation about
shutting down the operating system before continuing.
2. Press the power-control button on the front of the server.
You can put the server into standby mode remotely by means of the Remote
Supervisor Adapter.
10
IBM® xSeries 360: User’s Reference
Chapter 2. Arranging your workspace
To get the most from the server, arrange both the equipment you use and your work
area to suit your needs and the kind of work you do. Your comfort is of foremost
importance, but light sources, air circulation, and the location of electrical outlets also
can affect the way you arrange your workspace.
Comfort
Although no single working position is ideal for everyone, here are a few guidelines to
help you find a position that suits you best.
Sitting in the same position for a long time can cause fatigue. A good chair can make
a big difference. The backrest and seat should adjust independently and provide
good support. The seat should have a curved front to relieve pressure on the thighs.
Adjust the seat so that your thighs are parallel to the floor and your feet are either flat
on the floor or on a footrest.
When using the keyboard, keep your forearms parallel to the floor and your wrists in a
neutral, comfortable position. Try to keep a light touch on the keyboard and your
hands and fingers relaxed. You can change the angle of the keyboard for maximum
comfort by adjusting the position of the keyboard feet.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the
monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 in.), and
position it so you can view it without having to twist your body. Also position other
equipment you use regularly, such as the telephone or a mouse, within easy reach.
Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights, windows,
and other light sources. Even reflected light from shiny surfaces can cause annoying
reflections on the monitor screen. Place the monitor at right angles to windows and
other light sources, when possible. Reduce overhead lighting, if necessary, by turning
off lights or using lower wattage bulbs. If you install the monitor near a window, use
curtains or blinds to block the sunlight. You might have to adjust the Brightness and
Contrast controls on the monitor as the room lighting changes throughout the day.
Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter
placed over the screen might be helpful. However, these filters might affect the clarity
of the image on the screen; try them only after you have tried all other methods of
reducing glare.
Dust buildup compounds problems that are associated with glare. Remember to
clean the monitor screen periodically using a soft cloth that is moistened with a
nonabrasive liquid glass cleaner.
Air circulation
The server and monitor produce heat. The server has one or more fans that pull in
fresh air and force out hot air. The monitor lets hot air escape through vents. Blocking
the air vents can cause overheating, which might result in a malfunction or damage.
Place the server and monitor so that nothing blocks the air vents; usually, 15 cm (6
© Copyright IBM Corp. 2001
11
inches) of air space is sufficient. Also, make sure that the vented air is not blowing on
someone else.
Electrical outlets and cable lengths
The location of electrical outlets and the length of power cords and cables that
connect to the monitor, printer, and other devices might determine the final placement
of the server.
When arranging your workspace:
•
Avoid the use of extension cords. When possible, plug the server power cords
directly into electrical outlets.
•
Keep power cords and cables neatly routed away from walkways and other areas
where they might get kicked accidentally.
For more information about power cords, see “Power cords” on page 163.
12
IBM® xSeries 360: User’s Reference
Chapter 3. Configuring the server
You can use the following configuration programs to customize the settings for the
server hardware:
•
Configuration/Setup Utility program
This program is part of the basic input/output system (BIOS) code that comes with
the server. You can use this program to change interrupt request (IRQ) settings,
change the drive startup sequence, set the date and time, and set passwords.
For information about using this utility, see “Using the Configuration/Setup Utility
program” on page 14.
•
SCSISelect utility program
This program is part of the basic input/output system (BIOS) code that comes with
the server. You can use this program to configure the devices that are attached to
the integrated SCSI controller. Use this program to change default values and to
resolve configuration conflicts. For information about using this utility, see “Using
the SCSISelect utility program” on page 20.
•
PXE Boot Agent Utility program
The Preboot eXecution Environment (PXE) Boot Agent Utility program is part of
the BIOS code that comes with the server. You can use this program to select the
boot protocol and other boot options, to display the PXE setup prompt or to
disable it, to set the prompt display duration, and to select a power management
option. For information about using this utility, see “Using the PXE Boot Agent
Utility program” on page 21
Note: The RPL selection for the Boot Protocol option is not supported for this
server.
•
ServerGuide CDs
The ServerGuide CDs provide software setup and installation tools that are
specifically designed for your IBM server. Use these CDs during the initial
installation of your server to configure basic hardware features and to simplify
your network operating system (NOS) installation. (See Chapter 4, “Using the
ServerGuide™ CDs,” on page 45 for more information.) The ServerGuide CDs
also contain a collection of application programs, which you can install after the
server is up and running.
•
ServeRAID configuration program
This program comes with the optional ServeRAID adapters and with server
models that have a ServeRAID adapter preinstalled. If the server has a
ServeRAID adapter installed, you must use the ServeRAID configuration program
to define and configure the disk-array subsystem before you install the operating
system. For more information about using the ServeRAID configuration program,
see “Using the ServeRAID™ configuration programs” on page 23 and also the
ServeRAID documentation that comes on the xSeries 360 Documentation CD.
•
Remote Supervisor Adapter configuration process
Configuration activities are also required for the Remote Supervisor Adapter. See
“Setting up the Remote Supervisor Adapter” on page 26 for information about
setting up and cabling the Remote Supervisor Adapter for use with an Advanced
System Management (ASM) network. For complete information about cabling,
configuring, and using the Remote Supervisor Adapter to manage the server
remotely, see the xSeries 360 User’s Reference and the Remote Supervisor
Adapter User’s Guide on the xSeries 360 Documentation CD.
Note: These configuration programs are not designed to help you configure the
integrated Ethernet controller.
© Copyright IBM Corp. 2001
13
To configure the integrated Ethernet controller, see “Configuring the Ethernet
controller” on page 23.
Using the Configuration/Setup Utility program
Configuration/Setup is a menu-driven utility that is part of the BIOS code that comes
with the server. You can use it to:
•
Change the drive startup sequence
•
Enable USB keyboard and mouse support
•
Resolve configuration conflicts
•
Set the date and time
•
Set passwords
Starting the Configuration/Setup Utility program
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
3. Follow the instructions that appear on the screen.
Choices available from the Configuration/Setup Utility main menu
From the Configuration/Setup Utility main menu, you can select settings that you want
to change.
Configuration/Setup Utility
• System Summary
• System Information
• Devices and I/O Ports
• Date and Time
• System Security
• Start Options
• Advanced Setup
• Error Logs
Save Settings
Restore Settings
Load Default Settings
Exit Setup
<F1> Help
<Esc> Exit
< ↑ > < ↓ > Move
<Enter> Select
Notes:
1. You can press F1 to display help information for a selected menu item.
2. The choices on some menus might differ slightly, depending on the BIOS code
version in the server.
The following choices are available from the main menu:
14
IBM® xSeries 360: User’s Reference
•
System Summary
Select this choice to display configuration information. This includes the type and
speed of the microprocessors and the amount of memory that is installed.
Changes that you make to configuration settings appear on this summary screen.
You cannot edit the fields.
This choice appears on both the full and limited Configuration/Setup Utility
menus.
•
System Information
Select this choice to display information about the server. Changes that you make
on other menus might appear on this summary screen. You cannot edit any fields.
The System Information choice appears only on the full Configuration/Setup
Utility main menu.
— Product Data
Select this choice to view system information, such as the machine type and
model, serial number, and the revision level or issue date of the BIOS code
that is stored in the flash electrically erasable programmable ROM
(EEPROM).
— System Card Data
Select this choice to view vital product data (VPD) for some server
components.
•
Devices and I/O Ports
Select this choice to view or change the assignments for devices and input/output
ports. This choice appears only on the full Configuration/Setup Utility main menu.
You can use this choice to enable or disable the integrated SCSI, video, and
Ethernet controllers.
— The default setting is Enable for all the controllers. If you select Disable, the
system will not configure the disabled device, and the operating system will
not detect the device. (This is equivalent to unplugging the device.)
— If the on-board SCSI controller is disabled and no other controller or mass
storage device is installed, operating-system startup cannot occur.
— If the video controller is disabled and no video adapter is installed, the server
will have no video capability.
•
Date and Time
Select this choice to set the system date and time and to change the system time
that is sent to the Remote Supervisor Adapter when the server is started. This
choice appears only on the full Configuration/Setup Utility main menu.
The system time is in a 24-hour format: hour:minute:second.
You can set a time delta to be added or subtracted from the system time that is
sent to the Remote Supervisor Adapter each time the server is started. Use the
number keys to type the hours and minutes and + or − to add or subtract from the
system time. If you want the system clock time to be the same as the Remote
Supervisor Adapter clock time, leave the value set at its default of 0.
•
System Security
Select this choice to set passwords or the remote control security settings. You
can implement three levels of password protection. This choice appears only on
the full Configuration/Setup Utility main menu.
You can implement the following levels of password protection:
— Power-on Password
Chapter 3. Configuring the server
15
Select this choice to set or change a power-on password. See “Power-on
password” on page 18 for more information.
— Administrator Password
Select this choice to set or change an administrator password.
Attention: If an administrator password is set and then forgotten, it cannot be
overridden or removed. You must have an IBM service technician replace the
operator information panel card.
The administrator password provides access to all choices on the
Configuration/Setup Utility main menu. You can set, change, or delete both
the administrator and power-on passwords and allow a power-on password to
be changed by the user.
See “Administrator password” on page 19 for more information.
— Remote Control Security Settings
Select this choice to set the password for remote access to the server. You
can set the number of failed logins before the server cuts off access. See
“Remote-control security settings” on page 20 for more information.
•
Start Options
Select this choice to view or change the start options. This choice appears only
on the full Configuration/Setup Utility main menu. Start options take effect when
you start the server.
You can select keyboard operating characteristics, such as whether the keyboard
number lock starts on or off, and the keyboard speed. You also can enable the
server to run without a diskette drive, display, or keyboard.
The server uses a startup sequence to determine the device from which the
operating system starts. For example, you can define a startup sequence that
checks for a startable diskette in the diskette drive, then checks the hard disk
drive in bay 1, and then checks a network adapter.
— USB Legacy
If you enable this option, you can use a USB keyboard on a non USB-aware
operating system. The supported environments are DOS and System Setup.
Note that if a PS/2 keyboard is detected, the USB Legacy operation will be
disabled regardless of the value of this setting.
— Boot Fail Count
If you enable this option, you can restore the BIOS system defaults after three
consecutive boot failures. If this option is disabled, the BIOS system defaults
can be loaded only from the Configuration/Setup Utility main menu.
— Virus Detection
If you enable this option, a virus-detection test checks for changes in the
master boot record at startup.
•
Advanced Setup
Select this choice to change values for advanced hardware features, such as
cache control, and PCI/PCI-X configuration. This choice appears only on the full
Configuration/Setup Utility main menu.
A warning message appears above the choices on this menu to alert you that the
system might malfunction if these options are configured incorrectly. Follow the
instructions on the screen carefully.
— System Partition Visibility
Select this choice to specify whether the System Partition is visible. To make
the System Partition visible, set this value to Visible. To make the System
Partition invisible, set this value to Hidden. See Chapter 4, “Using the
16
IBM® xSeries 360: User’s Reference
ServerGuide™ CDs,” on page 45 for additional information on the System
Partition.
— Boot Device Location
Select this choice to determine whether the server boots from the system
board SCSI device or from an adapter in an expansion slot.
— PCI Slot/Device Information
Select this choice to view system resources used by installed PCI/PCI-X
devices. PCI/PCI-X devices are usually configured automatically. This
information is saved when you exit. The Save Settings, Restore Settings,
and Load Default Settings choices on the Configuration/Setup Utility main
menu do not save the PCI Slot/Device Information settings.
Attention: You must use the menu selections to save custom settings for the
PCI Slot/Device Information choice. The Save Settings, Restore
Settings, and Load Default Settings choices on the Configuration/Setup
Utility main menu do not save the PCI Slot/Device Information settings.
After making changes, select:
–
Save and exit the PCI utility to save the changes and return to the
Advanced Setup screen.
–
Exit the PCI utility without saving changes to ignore the changes,
restore the previous settings, and return to the Advanced Setup screen.
— Cache Control
Select this choice to enable or disable the microprocessor cache. In addition,
you can set the microprocessor cache mode as write-back (WB) or writethrough (WT). Selecting write-back mode provides better system
performance.
— Memory Settings
Select this choice to manually disable or enable a bank of memory.
If a memory error is detected during POST or memory configuration, the
server can automatically disable the failing memory bank and continue
operating with reduced memory capacity. If this occurs, you must manually
enable the memory bank after the problem is corrected. Select Memory
Settings from the Advanced Setup menu, and use the arrow keys to highlight
the bank that you want to enable; then, use the arrow keys to select Enable.
— Integrated System Management Processor Settings
Select this choice to specify the Reboot System on NMI option. You can use
this option to enable or disable automatic reboot after a Non Maskable
Interrupt (NMI) occurs.
•
Error Logs
Select this choice to view or clear error logs.
— Select POST Error Log to view the three most recent error codes and
messages that the system generated during POST.
Select Clear Event/Error Logs from the POST Error Log menu to clear the
error log.
— Select System Event/Error Log to view the System Event/Error log. The
System Event/Error log contains all the system error and warning messages
that the system has generated. You can use the arrow keys to move between
pages in the System Event/Error log.
Select Clear Event/Error Logs from the System Event/Error Log menu to
clear the error or event log.
•
Save Settings
Chapter 3. Configuring the server
17
Select this choice to save your customized settings.
•
Restore Settings
Select this choice to delete your changes and restore the previous settings.
•
Load Default Settings
Select this choice to cancel your changes and restore the factory settings.
•
Exit Setup
If you have made any changes, the program will prompt you to save the changes
or exit without saving the changes.
Using passwords
The System Security choice appears only on the full Configuration/Setup Utility
menu. After you select this choice, you can implement two levels of password
protection: power-on password and administrator password.
Power-on password
When a power-on password is set, POST is not completed until you type the
password. After you set a power-on password, you can enable the unattended-start
mode. This locks the keyboard and mouse but allows the system to start the
operating system. The keyboard and mouse remain locked until you type the correct
password.
You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for your
power-on password. Keep a record of your password in a secure place. If you forget
the power-on password, you can regain access to the server through one of the
following methods:
•
If an administrator password is set, type the administrator password at the poweron prompt. (See “Administrator password” on page 19 for details.) Start the
Configuration/Setup Utility program and change the power-on password.
•
Change the position of the power-on password override jumper as described at
“Using the password-override jumper”.
•
Remove the battery and then install the battery.
Using the password-override jumper
Complete the following steps to change the position of the password-override jumper:
1. Read the information at “Safety” on page vii.
2. Turn off the server and disconnect all power cords and external cables, and
remove the top cover.
3. Change the position of the jumper on J52 to bypass the power-on password
check. You can then start the Configuration/Setup Utility program and change the
power-on password.
The following illustration shows the power-on password override jumper (J52) on
the system board.
18
IBM® xSeries 360: User’s Reference
Power-on password
override jumper (J52)
3
2
1
Flash ROM
page swap jumper (J56)
3
2
1
Changing the position of the jumper on J52 bypasses the power-on password
check if the jumper has been moved since the server was last powered on.
Changing the position of this jumper does not affect the administrator password
check if an administrator password is set.
4. Install the top cover and reconnect all external cables and power cords.
Administrator password
Select this choice to set an administrator password. The administrator password
provides access to all choices on the Configuration/Setup Utility main menu. You can
set, change, or delete both the administrator and power-on passwords and allow a
power-on password to be changed by the user.
Attention: If an administrator password is set and then forgotten, it cannot be
overridden or removed. You must have an IBM service technician replace the operator
information panel card.
The following table provides a summary of the password features.
Table 1. Power-on and administrator password features.
Type of password
Power-on password
Administrator password
Results
•
Type the password to complete the system startup.
•
All choices are available on the Configuration/Setup Utility main
menu.
•
No password is required to start the system.
•
Type the password to access the Configuration/Setup Utility
program.
•
All choices are available on the Configuration/Setup Utility main
menu.
Chapter 3. Configuring the server
19
Table 1. Power-on and administrator password features.
Type of password
Administrator and
power-on password
Results
•
You can type either password to complete the system startup.
•
The administrator password provides access to all choices on
the Configuration/Setup Utility main menu. You can set,
change, or delete both the administrator and power-on
passwords and allow a power-on password to be changed by
the user.
•
The power-on password provides access to a limited set of
choices on the Configuration/Setup Utility main menu. This
limited access might include changing or deleting the power-on
password.
Remote-control security settings
Select this choice to set a remote-control password, which provides remote access to
all choices on the Configuration/Setup Utility main menu. You can set the following
features:
•
Set or read current Remote Supervisor Adapter.
•
Set lockout threshold. Enter a number of failed login attempts. Once this number
is reached, the server locks up. You can also set the server to lock up if no
password is entered for a set number of minutes.
See “Setting up the Remote Supervisor Adapter” on page 26 for information on
cabling and configuring the Remote Supervisor Adapter.
Using the SCSISelect utility program
SCSISelect is a built-in, menu-driven configuration utility program that you can use to:
•
View the default SCSI IDs
•
Locate and correct configuration conflicts
Note: If the server has a redundant arrays of independent disks (RAID) adapter
installed, use the configuration method that is supplied with the RAID adapter
to view or change SCSI settings for devices attached to the adapter.
Starting the SCSISelect utility program
Complete the following steps to start the SCSISelect utility program:
1. Turn on the server.
2. When the <<< Press <CTRL><A> for SCSISelect™ Utility! >>> prompt appears,
press Ctrl+A.
Note: If an administrator password has been set, a prompt appears asking you
to type the password to start the SCSISelect utility program.
3. When the Would you like to configure the host adapter or run the SCSI
disk utility? question appears, make a selection and press Enter.
4. Use the arrow keys to select a choice from the menu.
•
Press Esc to exit from the SCSISelect utility program.
•
Press the F5 key to switch between color and monochrome modes (if the
monitor permits).
5. Follow the instructions on the screen to change the settings of the selected items;
then, press Enter.
20
IBM® xSeries 360: User’s Reference
Choices available from the SCSISelect menu
The following choices are available from the SCSISelect utility menu:
•
Configure/View Host Adapter Settings
Select this choice to view or change the SCSI controller settings. To reset the
SCSI controller to its default values, press F6; then, follow the on-screen
instructions.
You can view or change the following controller settings:
— Host Adapter SCSI ID
Select this choice to view the SCSI controller ID, which is usually 7.
— SCSI Parity Checking
Select this choice to view the assigned value. The assigned value is
Enabled, and it cannot be changed.
— Host Adapter SCSI Termination
Select this choice to view the assigned value. The assigned value is
Enabled, and it cannot be changed.
— Boot Device Options
Select this choice to configure startable-device parameters. Before you can
make updates, you must know the ID of the device whose parameters you
want to configure.
— SCSI Device Configuration
Select this choice to configure SCSI device parameters. Before you can
make updates, you must know the ID of the device whose parameters you
want to configure.
Note: The Sync Transfer Rate represents the transfer rate for Ultra SCSI
devices.
–
The transfer rate for Ultra160 SCSI LVD devices is 160.0 MBps.
–
The transfer rate for Ultra2 SCSI LVD devices is 80.0 MBps.
–
The transfer rate for Fast SCSI devices is 20.0 MBps.
— Advanced Configuration Options
Select this choice to view or change the settings for advanced configuration
options.
•
SCSI Disk Utilities
Select this choice to view the SCSI IDs that are assigned to each device or to
format a SCSI device.
To use the program, select a drive from the list. Read the screens carefully before
making a selection.
Note: If you press Ctrl+A before the selected drives are ready, an Unexpected
SCSI Command Failure screen might appear. Restart the server and
watch the SCSISelect messages as each drive spins up. After the drive
that you want to view or format spins up, press Ctrl+A.
Using the PXE Boot Agent Utility program
This program is a built-in, menu-driven configuration utility program that you can use
to:
•
Select the boot protocol and other boot options
Chapter 3. Configuring the server
21
•
Select whether to display the PXE setup prompt and the display duration
•
Select a power management option
Note: The RPL selection for the Boot Protocol option is not supported for this server.
Starting the PXE Boot Agent Utility program
Complete the following steps to start the PXE Boot Agent Utility program:
1. Turn on the server.
2. When the Initializing Intel Boot Agent Version X.X (Dev Build XXX)
prompt appears, press Ctrl+S.
Notes:
a. If the PXE setup prompt does not display, use the Configuration/Setup Utility
program to set the enable Ethernet PXE/DHCP option.
b.
By default, you have 2 seconds after the prompt appears on the screen to
press Ctrl+S.
3. Use the arrow keys or press Enter to select a choice from the menu.
•
Press Esc to return to the previous menu.
•
Press the F4 key to exit.
4. Follow the instructions on the screen to change the settings of the selected items;
then, press Enter.
Choices available from the PXE Boot Agent Utility menu
The following choices are available from the PXE Boot Agent Utility menu:
•
Boot Protocol
PXE is the default value. Do not change this value. No other network boot
protocols are supported.
•
PnP/BEV
PnP is the default value.
•
Default Boot
Local is the default value.
•
Local Boot
Enabled is the default value.
•
Prompt time
Select this choice to specify the amount of time (in seconds) that the system will
pause during initialization for a Ctrl+S response to the PXE setup prompt. Two (2)
seconds is the default value.
•
Setup Message
Select this choice to either display the PXE setup prompt or disable it. Disable is
the default value.
If this choice is enabled, the message Press Ctrl+S to enter the setup menu
will display on the screen under the initializing prompt.
•
Power Mgmt
Select this choice to specify a power management protocol.
22
IBM® xSeries 360: User’s Reference
Notes:
1. Use the default setting for Advanced Configuration and Power Interface (ACPI)aware operating systems, such as Microsoft® Windows® 2000 and Windows NT®.
2. If the server is running a non-ACPI operating system, you must set this selection
to Enable to use the Wake on LAN support.
3. When using a non-ACPI operating system, do not send a wake-up packet to the
server while it is turned on. If a wake-up packet has been sent while the server is
on and you are unable to turn the server off, see the "Power" section in Table 16
on page 129 for more information.
Using the ServeRAID™ configuration programs
A ServeRAID adapter enables you to use multiple physical SCSI hard-disk drives as
logical drives, operating as a disk array. To enable you to configure the ServeRAID
controller, the adapter comes with a CD containing the ServeRAID Manager program
and the ServeRAID Mini-Configuration program. For details about using these
programs, see the documentation that comes with the ServeRAID adapter.
Configuring the Ethernet controller
The server comes with an integrated Ethernet controller. This controller provides an
interface for connecting to 10-Mbps or 100-Mbps networks and provides full-duplex
(FDX) capability, which enables simultaneous transmission and reception of data on
the Ethernet local area network (LAN).
To use the Ethernet port, connect a Category 3 or better unshielded twisted-pair
(UTP) cable to the server Ethernet port on the rear panel of the server.
Note: The 100BASE-TX Fast Ethernet standard requires that the cabling in the
network be Category 5 or higher.
The Ethernet connectors on the rear panel and on the Remote Service Adapter each
have two LEDs. When the Ethernet link-status LED is on, there is an active
connection on the Ethernet port. When the Ethernet transmit/receive TX/RX LED is
on, there is activity between the server and the network. For a description of the
server Ethernet port, see “Ethernet port” on page 91.
When you connect the server to the network, the Ethernet controller automatically
detects the data-transfer rate (10Mbps or 100Mbps) on the network and then sets the
controller to operate at the appropriate rate. In addition, if the Ethernet port that the
server is connected to supports auto-negotiation, the Ethernet controller will set the
appropriate duplex state. That is, the Ethernet controller will adjust to the network
data rate, whether the data rate is standard Ethernet (10BASE-T), Fast Ethernet
(100BASE-TX), half duplex (HDX), or full duplex (FDX). The controller supports halfduplex (HDX) and full-duplex (FDX) modes at both speeds.
The Ethernet controller is a PCI Plug and Play device. You do not need to set any
jumpers or configure the controller for the operating system before you use the
controller. However, you must install a device driver to enable the operating system to
access the controller. The device driver is provided on the ServerGuide CDs.
Chapter 3. Configuring the server
23
High-performance Ethernet modes
If you install an optional Ethernet adapter, you can use it together with the integrated
Ethernet controller to support optional modes, such as teaming, priority packets, and
virtual LANs, which provide higher performance and throughput for the server. These
modes apply to the integrated Ethernet controller and to the controllers on the
supported Ethernet adapters.
Teaming Mode
Teaming options increase throughput and fault tolerance when running with Windows
NT, Windows 2000, or NetWare 4.1x or later.
•
Adapter fault tolerance (AFT) provides automatic redundancy for the Ethernet
controller. If the primary controller fails, the optional Ethernet adapter takes over.
Adapter fault tolerance supports from 2 to 4 controllers per team.
•
Adaptive load balancing (ALB) enables you to balance the transmission data
flow among 2 to 4 Ethernet controllers. ALB also includes the AFT option. You
can use ALB with any 100BASE-TX switch.
•
Cisco Fast EtherChannel (FEC) creates a team of 2 to 4 Ethernet controllers to
increase transmission and reception thoughput. FEC also includes the AFT
option. You can only use FEC with a switch that has FEC capability.
Teaming requires at least two Ethernet controllers. For additional information about
the teaming modes, refer to the documentation that comes with the additional
Ethernet adapters.
Priority Packet mode
Priority Packet is a traffic-prioritization utility that enables you to set up filters to
process high-priority traffic before normal traffic. You can send information from
critical nodes or applications with an indicated priority. Because you set this priority at
the host or entry point of the network, the network devices can base forwarding
decisions on priority information defined in the packet.
Priority Packet information is available on the IBM Networking Web site at
http://www.ibm.com/networking/support.
Priority Packet prioritizes traffic based on priority filters. These are parameters you
assign to outgoing (transmit) packets. Using the Priority Filter Wizard, you can set up
predefined or custom priority filters based on a node (MAC) address, Ethernet type, or
by various properties of the protocol and port. Priority Packet provides two different
methods for prioritizing traffic: IEEE 802.1p tagging and High Priority Queue.
IEEE 802.1p is an IEEE standard for tagging, or adding additional bytes of information
to packets with different priority levels. Packets are tagged with 4 additional bytes,
which increase the packet size and indicate a priority level. When you send these
packets out on the network, the higher priority packets are transferred first. Priority
Packet tagging (also known as Traffic Class Expediting) enables the Ethernet
controller to work with other elements of the network (such as switches and routers) to
deliver priority packets first. You can assign specific priority levels from 0 (low) to 7
(high).
You can assign values to packets based on their priority when you use the IEEE
802.1p standard for packet tagging. This method requires a network infrastructure
that supports packet tagging. The routing devices receiving and transferring these
packets on the network must support 802.1p for tagging to be effective.
24
IBM® xSeries 360: User’s Reference
After you set up the priority filter in Priority Packet, you must start PROSet, click the
Advanced tab, and select QoS Packet Tagging from the list.
Note: IEEE 802.1p tagging increases the size of the packets it tags. Some hubs and
switches will not recognize the larger packets and will drop them. Check the
hub or switch documentation to see if they support 802.1p. (You can configure
the switch to strip the tags from the packets and send it on to the next
destination as normal traffic.) If these devices do not support 802.1p or if you
are not sure, use High Priority Queue (HPQ) to prioritize network traffic.
The requirements for effectively using IEEE 802.1p tagging are:
•
The other devices receiving and routing 802.1p tagged packets must support
802.1p.
•
The adapters on these devices must support 802.1p. The Ethernet controller in
the server, all IBM Netfinity 10/100 Ethernet Security Adapters, and IBM 10/100
Ethernet Server Adapters support 802.1p.
•
The adapter cannot be assigned to an adapter team.
•
If you are setting up VLANs and packet tagging on the same adapter, you must
start PROSet, click the Advanced tab, and select QoS Packet Tagging from the
list.
If the network infrastructure devices do not support IEEE 802.1p or you are not sure,
you can still define filters and send packets as high priority. While High Priority
Queue (HPQ) does not provide the precise priority levels of 802.1p tagging, it does
assign traffic as either high or low priority and sends high priority packets first.
Therefore, if there are multiple applications on a system sending packets, the packets
from the application with a filter are sent out first. HPQ does not change network
routing, nor does it add any information to the packets.
To assign HPQ, you can specify it using Priority Packet when you create or assign a
filter.
To effectively use HPQ, the adapter cannot be assigned to an adapter team.
Virtual LAN mode
A virtual LAN (VLAN) is a logical grouping of network devices put together as a LAN,
regardless of their physical grouping or collision domains. Using VLANs increases
network performance and improves network security.
VLANs offer you the ability to group users and devices together into logical
workgroups. This can simplify network administration when connecting clients to
servers that are dispersed geographically across the building, campus, or enterprise
network.
Typically, VLANs are configured at the switch and any computer can be a member of
one VLAN per installed network adapter. The Ethernet controller supersedes this by
communicating directly with the switch, enabling multiple VLANs on a single network
adapter (up to 64 VLANs).
To set up VLAN membership, the Ethernet controller must be attached to a switch that
has VLAN capability. You also need to use Windows 2000, Windows NT 4.0 or later,
or Novell NetWare 4.1x or later.
Notes:
1. Windows NT versions prior to 4.0 do not support VLANs.
Chapter 3. Configuring the server
25
2. VLANs require Windows 2000 or Windows NT 4.0 with Service Pack 5.0 from
Microsoft.
To join a VLAN from Windows 2000 or Windows NT 4.0:
1. Create a VLAN on the switch. Use the parameters you assign there to join the
VLAN from the server. Refer to the switch documentation for more information.
2. Double-click the ProSet icon in the Control Panel window.
3. Right-click the adapter in the list that you want to add to the VLAN, then click Add
VLAN. Note that VLANs cannot be assigned to adapters that are already defined
to have an adapter teaming option.
4. Type the VLAN ID and VLAN name. The VLAN ID must match the VLAN ID of the
switch. The ID range is from 1 to 1000. The VLAN name is for information only
and does not need to match the name on the switch.
5. Click OK. Repeat steps 3 through 5 for each VLAN you want the server to join.
The VLANs you add are listed on the Adapters page.
6. Click Close and restart the server.
Setting up the Remote Supervisor Adapter
This section identifies the Remote Supervisor Adapter features, prerequisites, and
recommendations. It also explains how to use the documentation effectively and how
to cable and configure the adapter for use on an Advanced System Management
(ASM) network so that you can manage the server from a remote location. For more
detailed information, see the Remote Supervisor Adapter User’s Guide on the
Documentation CD.
Remote Supervisor Adapter features
The Remote Supervisor Adapter provides the following:
26
•
Continuous health monitoring and control
•
Advanced Predictive Failure Analysis (PFA)
•
Configurable notification and alerts
•
Event logs that are timestamped, saved in nonvolatile memory, and can be
attached to e-mail alerts
•
Remote graphics console redirection
•
LAN, serial, and Advanced System Management (ASM) interconnect remote
access
•
Point-to-point protocol (PPP) support
•
Simple Network Management Protocol (SNMP)
•
Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP)
support
•
Remote power control
•
Microsoft Windows NT and Windows 2000 blue-screen capture
•
Remote firmware update and access to critical server settings
•
Optional independent power, which enables around-the-clock access to the
server even if the server is powered off
IBM® xSeries 360: User’s Reference
Setup requirements
Before you set up the Remote Supervisor Adapter, you must download to a diskette
the DOS Remote Supervisor Utility program from the World Wide Web at
http://www.ibm.com/pc/support.
The most current Remote Supervisor Adapter firmware and the management
information base (MIB) automatically download to the same diskette. However, the
firmware and MIB available on the ServerGuide CD are fully functional; it is not
necessary to install either one unless you want the most current items. You need the
MIB if you plan to configure Simple Network Management Protocol (SNMP) trap alerts
on the Remote Supervisor Adapter.
Do the following before you set up the Remote Supervisor Adapter.
•
Install the operating system on the server, using ServerGuide and the
documentation that comes with the operating system.
•
Download to a diskette the most current server basic input/output system (BIOS)
code from the World Wide Web at http://www.ibm.com/pc/support. Install the
BIOS code using the instructions that download to the diskette.
•
If you plan to configure Simple Network Management Protocol (SNMP) trap alerts
on the Remote Supervisor Adapter, you must install and compile the
management information base (MIB) on your SNMP manager.
•
You must install the agent component of UM Server Extensions to use the
following Advanced System Management (ASM) Web interface features:
— Shutdown O/S and then Power Off Server
— Shutdown O/S and then Restart Server
UM Server Extensions is on the system-management software CD that comes
with the server. For information about installing the agent component, see the
documentation that comes with the system-management CD.
•
To configure the remote alert recipients for Director over LAN or Director over
modem, the remote alert recipient must be an IBM Director-enabled server with
UM Server Extensions.
•
If you want to use a Web browser to access the Remote Supervisor Adapter
remotely, the supported Web browsers and browser requirements are:
— Microsoft Internet Explorer 4.0 (with Service Pack 1), or later
— Netscape Navigator 4.72, or later (version 6.0 is not currently supported)
— Java™ enabled Web browser (See your browser documentation or online
Help for instructions about enabling its Java support.)
— Support for JavaScript 1.2, or later (See your browser documentation or
online Help for instructions about enabling its JavaScript support.)
— Support of HTTP version 1.0, or later
— Minimum display resolution of 800 x 600 pixels and 256 colors
Note: The ASM Web interface and the ASM text-based interface do not support
the double-byte character set (DBCS) languages.
Using the documentation
The documentation for the Remote Supervisor Adapter includes the following
publications on the xSeries 360 Documentation CD.
•
IBM Eserver xSeries 360 User’s Reference (this document, specifically the topics
in this section, which assist you with cabling and configuring)
Chapter 3. Configuring the server
27
•
Remote Supervisor Adapter User’s Guide for the IBM Eserver xSeries 360
This document explains how to configure and use an ASM network to manage the
server remotely through either the Web-based interface or the text-based user
interface.
Cabling and configuring the Remote Supervisor Adapter
This section explains how to cable and configure the Remote Supervisor Adapter.
The following tasks are necessary to accomplish this.
Note: After you initially configure the adapter, use the Web-based interface to create
a backup copy of the configuration. If you need to replace the adapter in the
future, this enables you to restore the configuration and resume normal
operation more quickly. See the Remote Supervisor Adapter User’s Guide for
the Eserver xSeries 360 for details.
Task 1. Connect the Ethernet and serial port cables. See “Cabling the Ethernet LAN
port and serial port”.
Task 2. Perform the initial configuration to enable remote access to the Remote
Supervisor Adapter. See “Enabling remote access to the adapter” on page
30. This enables you to:
1. Configure the Ethernet port
2. Configure the serial (COM) port
3. Set up the point-to-point protocol
Task 3. Configure the remote control password to enable the ASM Web interface
remote control features. See “Configuring the remote control password” on
page 37.
Task 4. Install the ASM device drivers. See “Installing Advanced System
Management device drivers” on page 35.
For service, assistance, or additional information on the World Wide Web, see
“Getting information, help, and service” on page 144.
Cabling the Ethernet LAN port and serial port
This section describes how to cable the Remote Supervisor Adapter. You can
manage the server remotely through the Remote Supervisor Adapter using one of the
user interfaces and one of the connection methods that are described in Table 2.
Choose the interface method you want to use to perform remote management; then,
perform the indicated cabling procedure.
If you plan to set up an ASM interconnect network, before you begin cabling the
server, see “Using the ASM interconnect network” on page 38 for instructions about
cabling the ASM interconnect port and setting up the network. You might want to
review the information in “ASM interconnect network configuration examples” on page
42 before you connect the cables. Then, return here to start the cabling procedures.
Table 2. Cabling tasks to enable remote access to the Remote Supervisor Adapter.
User interface to
Remote Supervisor
Adapter
ASM Web interface using
the HTTP protocol
Text-based user interface
using the TELNET
protocol
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IBM® xSeries 360: User’s Reference
Connection to Remote
Supervisor Adapter
LAN using the Ethernet port
For the cabling procedure,
see:
“Cabling the Ethernet LAN
port” on page 29
Table 2. Cabling tasks to enable remote access to the Remote Supervisor Adapter.
User interface to
Remote Supervisor
Adapter
Text-based user interface
using a modem or a null
modem
Connection to Remote
Supervisor Adapter
Serial (COM) port
For the cabling procedure,
see:
“Cabling the serial (COM) port”
on page 30
ASM Web interface using
point-to-point (PPP)
protocol
Text-based user interface
using the TELNET
protocol over PPP
Cabling the Ethernet LAN port: Complete the following steps to attach the Ethernet
cables.
Attention: To avoid damage to the Ethernet connector on the Remote Supervisor
Adapter, do not plug the ASM Interconnect module into the Ethernet port.
1. Connect one end of a Category 3 or Category 5 Ethernet cable to the Ethernet
port on the Remote Supervisor Adapter. Connect the other end of the Ethernet
cable to the network.
2. Check the Ethernet LEDs to ensure that the network connection is working. The
following illustration shows the location of the LEDs.
Ethernet link
LED (green)
Ethernet port
(RJ-45)
P-
P
Ethernet activity
LED (green)
Serial port
(COM)
ASM Interconnect port
(RJ-14)
Error LED
(amber)
P- P
Power LED
(green)
External power
supply connector
Ethernet link LED
The green Ethernet link LED is lit when the Ethernet cable is connected
properly.
Ethernet activity LED
The green Ethernet activity LED flashes when there is Ethernet activity.
Chapter 3. Configuring the server
29
If you want to use the serial port connection, continue with “Cabling the serial
(COM) port”; otherwise, go to “Configuring the adapter”.
Cabling the serial (COM) port: To cable the serial (COM) port, connect a modem or
null modem cable to the serial port on the Remote Supervisor Adapter.
Continue with “Configuring the adapter”.
Configuring the adapter
This section describes the following:
•
Enabling remote access to the Remote Supervisor Adapter
•
Installing ASM device drivers
These procedures assume that you have an operational keyboard and pointing device
attached to the server.
Enabling remote access to the adapter: The Remote Supervisor Adapter requires
configuration to enable remote access through either the Ethernet port or the serial
port. From Table 3, choose the interface method that you want to use to perform
remote management; then, perform the indicated configuration procedure.
Note: For detailed information about using the ASM Web interface and the textbased user interface, see the Remote Supervisor Adapter User’s Guide on the
xSeries 360 Documentation CD.
Table 3. Configuration tasks to enable remote access to the Remote Supervisor Adapter.
User interface to Remote
Supervisor Adapter
ASM Web interface using
the HTTP protocol
Connection to Remote
Supervisor Adapter
LAN using the Ethernet port
“Configuring the Ethernet
settings for Web-based remote
access”
Serial (COM) port
“Configuring the serial port for
text-based remote access” on
page 32 and “Setting up pointto-point protocol” on page 33
Text-based user interface
using the TELNET protocol
Text-based user interface
using a modem or a null
modem
ASM Web interface using
point-to-point (PPP)
protocol
For the configuration
procedure, see:
Text-based user interface
using the TELNET protocol
over PPP
Configuring the Ethernet settings for Web-based remote access: If you have an
accessible, active, and configured dynamic host configuration protocol (DHCP) server
on the network, the hostname, IP address, gateway address, subnet mask, and DNS
server IP address are set automatically. You do not need to perform further
configuration tasks to enable the Ethernet connection because the default value for
the DHCP Setting field is Enabled. If you need to configure the serial port, go to
“Configuring the serial port for text-based remote access” on page 32; otherwise, go
to “Configuring the remote control password” on page 37.
If you do not have a DHCP server on the network, complete the following steps to
configure the Ethernet settings.
1. With the server turned off, insert the diskette with the downloaded utility program
into the diskette drive; then, turn on the server.
30
IBM® xSeries 360: User’s Reference
2. The utility starts automatically, displaying the Remote Supervisor Utility window.
3. Use the Up Arrow and Down Arrow keys (↑ and ↓) to select Configuration
Settings; then, press Enter. The Configuration Settings window opens.
4. Use the arrow keys to select Ethernet Settings; then, press Enter.
The Ethernet Settings window opens, as shown in the following illustration.
Note: The values in the window are only examples; your settings will be different.
5. Use the arrow keys to navigate to each field. Your system administrator can
provide the information for the following fields:
Network Interface
The default value is Enabled; verify that it is still set to Enabled.
IP Address
Type the IP address of the Remote Supervisor Adapter.
Subnet Mask
Type the subnet mask used by the Remote Supervisor Adapter. The
default value is 255.255.255.0.
Gateway
Type the IP address of the gateway.
Host Name
Type the hostname of the Remote Supervisor Adapter. The default
hostname is ASMA<burned-in MAC address>.
For detailed information about the Ethernet settings, see the Remote Supervisor
Adapter User’s Guide on the xSeries 360 Documentation CD.
6. Change the DHCP Setting field to Disabled. The default value is Enabled.
7. Press F6 to apply the change.
8. Press Esc. In the Warning window that opens, press Enter to restart the Remote
Supervisor Adapter.
9. Press Esc to return to the Configuration Settings window.
If you need to configure the serial port, go to “Configuring the serial port for textbased remote access” on page 32.
10. Press Esc to return to the Utility program main window.
11. Use the arrow keys to select Exit Utility from the menu or press Esc to close the
Utility program.
12. Remove the diskette from the diskette drive. The server restarts automatically.
Chapter 3. Configuring the server
31
13. If you also want to configure the serial port, continue with “Configuring the serial
port for text-based remote access”. Otherwise, go to “Installing Advanced System
Management device drivers” on page 35.
Configuring the serial port for text-based remote access: Complete the following
steps to configure the Remote Supervisor Adapter serial port for access using a
modem or null modem. If you completed the procedure for configuring the Ethernet
port and the Configuration Settings window is open, go to step 4.
1. With the server turned off, insert the diskette with the downloaded utility program
into the diskette drive; then, turn on the server.
2. The utility starts automatically, displaying the Remote Supervisor Utility window.
3. Use the Up Arrow and Down Arrow keys (↑ and ↓) to select Configuration
Settings; then, press Enter.
The Configuration Settings window opens.
4. Use the arrow keys to select Modem Settings; then, press Enter.
The Modem Settings window opens, as shown in the following illustration.
Note: The values in the window are only examples; your settings might be
different.
5. Verify the following serial port values:
Baud Rate
The default is 57600. Make sure that the baud rate matches the baud
rate of the device you are connecting to the serial port on the Remote
Supervisor Adapter.
Dedicated to ASM
The default is Disabled. If you are using point-to-point protocol (PPP), set
this field to Enabled. If the value in this field is Enabled when the server is
restarted, the serial port remains dedicated to system management and
is not returned to the operating system.
You can dedicate the integrated serial port on the Remote Supervisor
Adapter to system management or share it with the operating system. If
the serial port is dedicated to system management, it serves only the
Remote Supervisor Adapter and is always available for dial-in or dial-out
alerting purposes. You cannot view the port using the operating system
or any application.
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IBM® xSeries 360: User’s Reference
Note: To use this serial port, you must first install the ASM device drivers
as described in “Installing Advanced System Management device
drivers” on page 35.
If the serial port is shared with the operating system, it is dedicated to the
Remote Supervisor Adapter only while the server is turned off or during
POST. The port is returned to the operating system after POST
completes. You can view the port using the operating system or any
application. The Remote Supervisor Adapter takes over the port from the
operating system only when information about a critical event is received.
The Remote Supervisor Adapter dials out and transmits an alert and
keeps the port dedicated until the server is restarted. The port is no
longer available to the operating system or applications.
Parity
The default is None.
Stop Bits
The default is 1.
Note: The data bits value is preset to 8 and cannot be changed.
For detailed information about the serial port and modem settings, see the
Remote Supervisor Adapter User’s Guide on the xSeries 360 Documentation CD.
6. If you made changes to the serial port settings, press F6 to apply the change.
7. Press Esc to return to the Configuration Settings window.
If you need to set up point-to-point protocol, go to “Setting up point-to-point
protocol”.
8. Press Esc to return to the Utility program main window.
9. Use the arrow keys to select Exit Utility from the menu, or press Esc to close the
Utility program.
10. Remove the diskette from the diskette drive. The Remote Supervisor Adapter
restarts automatically.
11. Continue with “Setting up point-to-point protocol”.
Setting up point-to-point protocol: The Remote Supervisor Adapter serial port
supports point-to-point protocol (PPP). PPP enables TCP/IP communication over the
serial port, which enables Web-based management and TELNET sessions over a
modem. To set up PPP, complete the following steps. If you completed the procedure
for configuring the serial port and the Configuration Settings window is open, go to
step 4.
1. With the server turned off, insert the downloaded utility program into the diskette
drive; then, turn on the server.
2. The utility starts automatically, displaying the Remote Supervisor Utility window.
3. Use the Up Arrow and Down Arrow keys (↑ and ↓) to select Configuration
Settings; then, press Enter.
The Configuration Settings window opens.
4. Use the arrow keys to select PPP Settings; then, press Enter.
The PPP Settings window opens, as shown in the following illustration.
Note: The values in the window are only examples; your settings will be different.
Chapter 3. Configuring the server
33
5. Use the arrow keys to navigate to each field. Verify the values in the following
fields:
Network Interface
The default is Disabled. Change this field to Enabled.
IP Address
The default value is 192.96.1.1. You can use the default value or another
value, but the server must be able to establish a connection to that
address. The default IP address (local and remote) is easily
reconfigurable.
Subnet Mask
The default value is 255.255.255.255.
Line Type
The value is set to PPP.
Remote IP Address
The default value is 192.96.1.2.
Authentication Protocol
The default is CHAP then PAP. Make sure that the value in this field
matches your client settings.
For detailed information about the PPP settings, see the information about
configuring PPP access over a serial port in the Remote Supervisor Adapter
User’s Guide on the xSeries 360 Documentation CD.
6. Press F6 to apply the changes.
7. Press Esc. In the Warning window that opens, press Enter to restart the Remote
Supervisor Adapter.
8. Press Esc to return to the Configuration Settings window.
If you need to configure the serial port, go to “Configuring the serial port for textbased remote access” on page 32.
9. Press Esc to return to the Utility program main window.
10. Use the arrow keys to select Exit Utility from the menu or press Esc to close the
Utility program.
11. Remove the diskette from the diskette drive. The server restarts automatically.
34
IBM® xSeries 360: User’s Reference
12. Continue with “Installing Advanced System Management device drivers” on page
35.
Installing Advanced System Management device drivers: You must install the
ASM device drivers for the server. The device drivers enable communication between
the Remote Supervisor Adapter and the server in which it is installed. You can obtain
the most current device drivers from the World Wide Web at
http://www.ibm.com/pc/support/.
The following sections describe the procedure for installing the ASM device drivers for
the server, depending on your operating system.
Notes:
1. If you are installing device drivers manually, note the following requirements:
•
Make sure that the operating system is installed on the server before you
install the ASM device drivers. For information about installing the operating
system, see the documentation that comes with the operating system.
•
Before installing the ASM device drivers for the Remote Supervisor Adapter,
stop any system-management application.
2. If you are using ServerGuide to install device drivers and your operating system is
either Microsoft Windows NT or Windows 2000, ServerGuide installs the ASM
device drivers automatically.
•
Windows 2000: Continue with “Installing Windows 2000 ASM device drivers”
•
Windows NT: Go to “Installing Windows NT ASM device drivers”
•
Novell NetWare: Go to “Installing Novell NetWare ASM device drivers” on page 36
•
SCO UnixWare: Go to “Installing SCO UnixWare ASM device drivers” on page 37
After you install the ASM device drivers, go to “Configuring the remote control
password” on page 37 to set the remote control password.
Installing Windows 2000 ASM device drivers: To install the ASM device drivers for
Windows 2000, complete the following steps.
Notes:
1. Do not use the Hardware Wizard to install the drivers. If the Hardware Wizard
starts itself for the installation of any System Management Driver hardware, exit
the Hardware Wizard by selecting Cancel.
2. If IBM Netfinity® Director, IBM Director, or UM Services is running on the server,
stop the system-management application before proceeding.
Complete the following steps to manually install the Windows 2000 ASM device
drivers.
1. Open a command prompt.
2. If you are installing from a diskette, type: A:\WIN2000\SETUP, where A is the drive
letter of the diskette drive.
3. If you are installing from a CD, type: D:\DD\WIN2000\SETUP, where D is the drive
letter of the CD-ROM drive.
4. Follow the directions that display on the screen.
5. Go to “Configuring the remote control password” on page 37.
Installing Windows NT ASM device drivers: Choose one of the following methods to
install the ASM device drivers for Windows NT:
•
Non-interactive
Chapter 3. Configuring the server
35
The non-interactive method for installing the ASM device drivers accepts the
default values for any window prompts that appear. You are prompted to respond
only if an error occurs during installation.
•
Interactive
The normal (interactive) method for installing the ASM device drivers prompts you
with instructions and waits for you to respond before continuing with the
installation.
Note: If IBM Netfinity Director, IBM Director, UM Services, or IBM Netfinity Manager
is running on the server, stop the system-management application before
proceeding.
Using the non-interactive method: Complete the following steps to use the noninteractive method.
1. Open a Windows NT command prompt; then, type one of the following
commands:
•
If the installation is from a diskette, type:
A:\NT\SETUP -q
(where A is the drive letter assigned to the diskette drive).
Press Enter.
•
If the installation is from a CD, type:
D:\DD\NT\SETUP -q
(where D is the drive letter assigned to the CD-ROM drive).
Press Enter.
2. Follow the instructions that appear in the window.
3. Go to “Configuring the remote control password” on page 37.
Using the interactive method: Complete the following steps to use the interactive
method.
1. Open a Windows NT command prompt; then, type one of the following
commands:
•
If the installation is from a diskette, type:
A:\NT\SETUP
(where A is the drive letter assigned to the diskette drive).
Press Enter.
•
If the installation is from a CD, type:
D:\DD\NT\SETUP
(where D is the drive letter assigned to the CD-ROM drive).
Press Enter.
2. Follow the instructions that appear in the window.
3. Continue with “Configuring the remote control password” on page 37.
Installing Novell NetWare ASM device drivers: Complete the following steps to install
the ASM device drivers for the Novell NetWare operating system:
Note: If IBM Netfinity Director, IBM Director, or IBM Netfinity Manager is running on
the server, stop the system-management application before proceeding.
1. From a system console session, type one of the following commands:
•
36
If the installation is from a diskette, type:
IBM® xSeries 360: User’s Reference
LOAD A:\NETWARE\SETUP
(where A is the drive letter assigned to the diskette drive).
Press Enter.
•
If the installation is from a CD, type:
LOAD D:\DD\NETWARE\SETUP
(where D is the drive letter assigned to the CD-ROM drive).
Press Enter.
2. Follow the instructions that appear in the window.
3. Go to “Configuring the remote control password”.
Installing SCO UnixWare ASM device drivers: Choose one of the following methods
to install the SCO UnixWare ASM device drivers.
Note: If IBM Netfinity Director or IBM Director is running on the server, stop it before
proceeding.
•
Complete the following steps to use the SCO UnixWare package utility:
1. Open a shell prompt.
2. Type scoadmin and press Enter.
3. Click Application Installer.
4. Click to access the diskette or CD-ROM drive (for example, DISK_A or CDROM_1); then, install the package file that displays.
5. Continue with “Configuring the remote control password”.
•
Complete the following steps to use the interactive installation from a shell
prompt:
Note: The commands in the following steps are case-sensitive.
1. Open a shell prompt.
2. If the installation is from a diskette, type:
pkgadd -d diskette1
3. If the installation is from a CD, type:
pkgadd -d cdrom1
4. Continue with “Configuring the remote control password”.
•
Complete the following steps to use the non-interactive installation from a shell
prompt:
Note: The commands in the following steps are case sensitive.
1. Open a shell prompt.
2. If the installation is from a diskette, type:
pkgadd -d diskette1 -q-p-n uw7advmg
3. If the installation is from a CD, type:
pkgadd -d cdrom1 -q-p-n uw7advmg
4. Continue with “Configuring the remote control password”.
Configuring the remote control password: If you want to use the remote control
features of the Remote Supervisor Adapter ASM Web interface, you must configure
the remote control password using the Configuration/Setup Utility program that comes
with the server. This program is part of the basic input/output system (BIOS) code.
To set up a remote control password, complete the following steps:
Chapter 3. Configuring the server
37
1. Start the server, and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup is displayed, press F1.
The Configuration/Setup Utility main menu window opens.
3. Use the Up Arrow and Down Arrow keys (↑ and ↓) to select System Security;
then, press Enter. The System Security window opens.
4. Select Remote Control Security Settings; then, press Enter. The Remote
Control Security Settings window opens.
5. Enter the Remote Control Password that you will use each time you log into the
remote control features of the Remote Supervisor Adapter ASM Web Interface.
6. Select Save New Remote Control Password; then, press Enter.
7. In the System Security window, press Esc.
8. Select Save Settings; then, press Enter.
9. Confirm your selection; then, exit the Configuration/Setup Utility.
10. Continue with “Completing the configuration”.
Completing the configuration: To complete the configuration of the Remote
Supervisor Adapter, see the Remote Supervisor Adapter User’s Guide on the xSeries
360 Documentation CD. The tasks include the following:
•
Defining the login IDs and passwords
•
Selecting the events that will receive alert notification
•
Monitoring remote server status using the ASM Web interface or a text-based
user interface
•
Controlling the server remotely
If you want to set up an ASM interconnect network and have not already done so,
continue with “Using the ASM interconnect network”. If you do not want to set up an
ASM interconnect network, Remote Supervisor Adapter configuration is now
complete. To start managing the server remotely, see the Remote Supervisor
Adapter User’s Guide on the xSeries 360 Documentation CD.
Using the ASM interconnect network
This section explains how to configure and connect the server to function within an
ASM interconnect network.
The ASM interconnect network can include as many as 12 individual ASM
connections in a single bus. These connections can include Remote Supervisor
Adapters, ASM processors, and ASM PCI Adapters. When the clients and servers
are connected, they use the ASM interconnect network to share ASM resources,
information, and alerts among multiple servers, without having to add additional
communications hardware or network interface adapters.
An ASM interconnect network provides two levels of functionality. First, the ASM
interconnect network enables you to configure settings and to control the servers
where other Remote Supervisor Adapters, ASM processors, and ASM PCI Adapters
on the network reside. Second, the ASM interconnect network enables other
interconnect network devices to use the resources (Ethernet or modem) of other
Remote Supervisor Adapters, ASM processors, and ASM PCI Adapters in the ASM
interconnect network for sending alerts. This interconnect network is used when
Remote Supervisor Adapters, ASM processors, or ASM PCI Adapters cannot send an
alert and must forward the information to another one of these devices to send the
alert.
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IBM® xSeries 360: User’s Reference
Planning and cabling the interconnect network
To support the most recent ASM features, a Remote Supervisor Adapter must be the
main gateway interconnect to the ASM interconnect bus if the bus also includes
servers with ASM PCI adapters or ASM processors. The Remote Supervisor Adapter
forwards the ASM information generated by the servers attached to the ASM
interconnect bus to other servers on the Ethernet network. The connected ASM
processors and ASM PCI Adapters are managed through the new user interface and
Web browser access of the Remote Supervisor Adapter.
Note: To ensure the stability of the system, you must have the most current level of
firmware installed on the Remote Supervisor Adapter that is the main
interconnect gateway for the ASM interconnect network. The most current
level of firmware is available on the World Wide Web at
http://www.ibm.com/pc/support. For more information on updating firmware,
see the Remote Supervisor Adapter User’s Guide for the Eserver xSeries 360
on the Documentation CD.
You must connect an ASM Interconnect module to the Remote Supervisor Adapter
and to each xSeries 360 server that you connect to the ASM interconnect network
bus.
Attention: To avoid damage to the Ethernet connector on the Remote Supervisor
Adapter, do not plug the ASM Interconnect module into the Remote Supervisor
Adapter Ethernet port.
To connect the servers, note the following setup and configuration considerations:
•
Make sure that the ASM interconnect network is set up as a bus, not as a ring.
You must connect the servers to the ASM interconnect network in a series, with
terminated beginning and end points.
•
Make sure that the total combined length of all Ethernet cables connecting the
server in the ASM interconnect network does not exceed 91 M (300 ft).
•
Each Remote Supervisor Adapter, ASM PCI adapter, or ASM processor that is
connected to the ASM interconnect network bus counts as one connection. For
example, if an ASM PCI adapter is installed in a server that has an ASM
processor, the processor and the adapter connect to each other using one ASM
interconnect connection, but the processor and the adapter count as two
connections on the ASM interconnect network bus.
Forwarding alerts
Remote Supervisor Adapters, ASM PCI adapters, and ASM processors that are
connected to an ASM interconnect network share resources and systemmanagement information. This section provides information on how alerts are
forwarded in the ASM interconnect network.
During normal operation, each Remote Supervisor Adapter, ASM processor, or ASM
PCI adapter on the ASM interconnect network communicates with the other
processors and adapters on the network. Processors or adapters that have a modem
or Ethernet connection notify the other processors and adapters that these
communications resources are available for use by other servers on the ASM
interconnect network. These resources are then used as ASM interconnect network
resources, enabling Remote Supervisor Adapters, ASM processors, or ASM PCI
adapters on the ASM interconnect network to send alerts using a modem or the
network, even if they do not have a modem or network connection physically attached.
When alerts are generated, they are forwarded to the Remote Supervisor Adapter,
ASM processor, or ASM PCI adapter on the ASM interconnect network that has the
communication resources to forward the alert. If no system on the ASM interconnect
Chapter 3. Configuring the server
39
network meets the requirements, the alert is set for transmission if the connection
type is configured or becomes available later.
If multiple modems or network connections exist in the ASM interconnect network,
you cannot specify which system will receive an alert or which will use its modem or
network connection to forward the alert. If an alert is forwarded to a Remote
Supervisor Adapter, ASM processor, or ASM PCI adapter that is unable to deliver the
alert (for example, the modem it is configured to use has failed or the network cannot
resolve the destination IP address), the processor or adapter attempts to forward the
alert to another system on the ASM interconnect network that has the communication
resources to forward the alert.
Alerts are typically sent only once (per connection type), but an alert is forwarded to
another interconnect device if the resources exist on other interconnect devices in the
network. For example, on a three ASM processor network where ASM processor 1
generates a modem alert, but does not have a modem and the other ASM processors
have modems, the following might occur:
If ASM processor 1 generates an alert and the modem is unplugged from ASM
processor 2 45 seconds prior to ASM processor 1 generating the alert, ASM
processor 1 forwards the alert to ASM processor 2, having previously determined that
ASM processor 2 has an available modem. When ASM processor 2 receives the
forwarded alert, it determines that a modem is attached to ASM processor 3, and
forwards the alert. Therefore, depending upon the time frame (45 seconds) within
which a resource (modem) fails, the alert might be forwarded multiple times until an
interconnect device can send the alert.
Cabling for the ASM interconnect network
Depending upon the servers you have, you might need additional ASM Interconnect
modules or Category 5 or Category 3 Ethernet cables. Table 4 on page 41 lists some
IBM Netfinity and IBM xSeries products, and indicates whether you need to use an
ASM Interconnect module to set up the ASM interconnect network.
40
IBM® xSeries 360: User’s Reference
Table 4. ASM interconnect network server list.
Server Name
ASM Interconnect module needed
Netfinity 4500R
yes
Netfinity 5000
yes
Netfinity 5500
yes
Netfinity 5500-M10
yes
Netfinity 5500-M20
yes
Netfinity 5600
yes
Netfinity 6000R
no
Netfinity 7100
no
Netfinity 7600
no
xSeries 220
yes
xSeries 232
yes
xSeries 240
yes
xSeries 330
The ASM interconnect module is required to link
the Remote Supervisor Adapter to the
microprocessor in the server. Use the RS-485
ports to create the ASM interconnect network.
xSeries 340
yes
xSeries 342
yes
xSeries 350
no
xSeries 360
yes
For the servers that do not need an ASM Interconnect module, a module is still
needed to connect the Remote Supervisor Adapter in the gateway server to the
integrated ASM processor. After you make that connection, you can connect the
servers together using their ASM interconnect ports. For additional information, see
“ASM interconnect network configuration examples” on page 42.
Connecting the ASM Interconnect module to the xSeries 360: The ASM
Interconnect module connects the Remote Supervisor Adapter to the ASM
interconnect network. This module comes with the server. To connect the ASM
interconnect module to the Remote Supervisor Adapter, complete the following steps.
Attention: To avoid damage to the Ethernet connector, do not plug the ASM
interconnect module into the Remote Supervisor Adapter Ethernet port.
1. Connect the ASM Interconnect module 򍦠1򐂰 to the Remote Supervisor Adapter
ASM interconnect (peer-to-peer) port 򍦠2򐂰 as shown in the following illustration.
This port is on the edge of the Remote Supervisor Adapter that is accessible from
the rear of the server and is labeled RS485.
Chapter 3. Configuring the server
41
2. Connect one or two Category 3 or Category 5 Ethernet cables to the other end of
the ASM Interconnect module.
3. Continue with “ASM interconnect network configuration examples”.
ASM interconnect network configuration examples
The illustrations in this section show sample ASM interconnect network
configurations.
The following illustration shows an Ethernet cable connecting the remote
administrator system to the Remote Supervisor Adapter that is installed in an xSeries
360. Server 1 uses the LAN connection to forward system-management data
generated by the other xSeries 360s in the ASM interconnect network bus to the
remote system-management administrator.
42
IBM® xSeries 360: User’s Reference
Remote system
management administrator system
Ethernet
Remote
Supervisor
Adapter
xSeries 360
Server 3
xSeries 360
Server 2
Note: A Remote
Supervisor Adapter is
required in each server.
xSeries 360
Server 1
ASM
Interconnect
modules
Note: The ASM Interconnect module is connected to the RS485 port on the
back panel of the Remote Supervisor Adapter in each server.
Chapter 3. Configuring the server
43
The following illustration shows a modem connected to the serial port of the Remote
Supervisor Adapter in the xSeries 360 on the left, a modem connected to the serial
port of the Remote Supervisor Adapter in the xSeries 360 on the right, and a modem
connected to the remote administrator system. Placing modems at opposite ends of
the ASM interconnect network bus ensures that if an ASM interconnect connection in
the bus fails, all of the servers on the ASM interconnect network have access to a
modem to forward system-management data to the remote system-management
administrator.
Modem
Remote system management
administrator system
Modem
xSeries 360
Modem
xSeries 360
xSeries 360
ASM
Interconnect
modules
Note: A Remote
Supervisor Adapter is
required in each server.
Note: The ASM Interconnect module is connected to the RS485 port on the
back panel of the Remote Supervisor Adapter in each server.
44
IBM® xSeries 360: User’s Reference
Chapter 4. Using the ServerGuide™ CDs
The ServerGuide CDs include state-of-the-art software setup and installation tools
that are specifically designed for your IBM server. The ServerGuide Setup and
Installation program detects the server model and hardware options that are installed
and uses that information during setup to configure the hardware. The ServerGuide
tools simplify network operating system (NOS) installations by providing updated
device drivers, and in some cases, installing them automatically.
If a later version of the ServerGuide software is available, you can download a free
image of the software, or you can purchase the ServerGuide CDs. To download the
latest ServerGuide software, see the ServerGuide page on the IBM Support Web site
at: http://www.ibm.com/pc/qtechinfo/MIGR-4ZKPPT.html.
To purchase the latest ServerGuide CDs, see the ServerGuide Updates form that
comes with the server library, or go to the ServerGuide fulfillment Web site at
http://www.ibm.com/pc/coupon/.
The ServerGuide software has these features to make setup easier:
© Copyright IBM Corp. 2001
•
An easy-to-use interface with online help
•
Diskette-free setup and configuration programs that are based on detected
hardware
•
Performance Optimizer program, which easily tunes the ServeRAID adapter
settings for your server environment
•
A system BIOS update program, which updates the BIOS directly from the CD
•
Device drivers that are provided for your server model and detected hardware
•
NOS partition size and file-system type that are selectable during setup
•
Powerful application programs and administration tools
45
Features at a glance
The following is a summary of ServerGuide features.
Note: Exact features and functions can vary with different versions of the
ServerGuide software. To learn more about the version that you have, start
the Setup and Installation CD and view the online Overview.
Setup and Installation CD
Note:
The ServerGuide program
requires a supported IBM
server with an enabled
startable (bootable) CD-ROM
drive. Not all features are
supported on all models.
•
Sets system date and time.
•
Detects the ServeRAID adapter
or controller and runs the
ServeRAID configuration
program.
•
Updates the licensed internal
code (firmware) level without
creating diskettes.
•
Checks the system BIOS code
and microcode (firmware) levels
of supported options to determine
whether a later level is available
from the CD. You can perform
updates without the use of
diskettes.
Setup and Installation CD
(continued)
System Updates and Applications
CD (continued)
•
Creates a Setup Replication
Diskette for replicating setup
selections for other servers of the
same model.
•
Includes a vast library of fully
tested device drivers for the
server.
•
•
Provides diskette-free installation
for supported operating systems.
Includes a search function to help
you locate updates by title or
keywords.
•
Provides a replicated installation
path for multiple installations of
supported operating systems.
•
•
Includes an online README file
with links to tips for the hardware
and NOS installation.
Installs powerful applications
directly from the CD. See the CD
label for a current list of
applications.
Note:
System Updates and Applications
CD
•
•
Provides the Performance
Optimizer program to easily tune
the ServeRAID adapter settings
for your server environment.
•
Creates a System Partition on the •
default drive. You can run serverspecific utility programs after
setup.
•
Detects installed hardware
options and provides updated
device drivers for most adapters
and devices.
46
IBM® xSeries 360: User’s Reference
Installation requires the NOS
CD.
Creates diagnostic, RAID, device
driver, and other support
diskettes from the CD; or with an
Internet connection, you can
check for an update from a
dedicated IBM file transfer
protocol (FTP) server.
Installs some updates without
requiring diskettes. Where
applicable, you can run
executable files directly from the
CD or unzip files to any drive on
the server or another server on
the network.
Setup and configuration overview
When you use the Setup and Installation CD, you do not need setup diskettes. You
can use the CD to configure any supported IBM server model. The setup program
checks the system BIOS code, Remote Supervisor Adapter, and other system
hardware to determine whether system updates are available. The setup program
provides a list of tasks that are required to set up the server model. On RAID servers,
you can run the ServeRAID Manager program to create logical drives.
Note: Specific features and functions can vary with different versions of the
ServerGuide software.
When you start the Setup and Installation CD:
•
You are prompted for the language, country, and keyboard layout. (This
information is stored and later passed on to the NOS installation program.)
•
The ServerGuide program displays choices for running the configuration
programs. For example:
— The Express Configuration method runs the required programs for the server,
based on the hardware that is detected.
— The Custom Configuration method displays all programs that are available for
the server, and you decide which programs to run.
— The Replicated Configuration method provides the option of duplicating your
setup selections to other servers that are the same model.
•
If you select the Custom Configuration method, the following programs are
optional. If you select the Express Configuration method, some or all of these
programs are run, depending on the hardware that is detected.
— The Set Date and Time feature is provided so that you do not have to use the
Configuration/Setup Utility program to access these settings.
— The Clear Hard Disks program is provided so that you can delete all partitions
on all hard disk drives. If the server has a ServeRAID adapter installed, you
can select to restore the configuration on the ServeRAID adapter to the
factory default settings.
— The ServerGuide program checks the server BIOS code and microcode
(firmware) levels for supported options and then checks the CD for a newer
level. CD content can be newer than the hardware. The ServerGuide
program can perform a flash update of the BIOS code and supported
microcode (firmware) options without the use of diskettes.
— The ServeRAID program starts, guiding you through the entire configuration
process.
— The Performance Optimizer program easily tunes the server for your
environment.
— The ServerGuide program creates a System Partition on the default drive.
•
The ServerGuide program displays a confirmation summary, so that you will know
when you have completed all the required tasks. Then, you are ready to install
the NOS.
Notes:
1. Plug and Play adapters are configured automatically. Non-Plug and Play
adapters or non-IBM adapters might require switch settings, additional device
drivers, and installation after the NOS is installed. See the documentation that
comes with the adapter.
2. Diagnostics for the server come in BIOS code or on a separate diagnostics CD.
Chapter 4. Using the ServerGuide™ CDs
47
System Partition
The ServerGuide program creates a 50 MB System Partition on the default drive. The
System Partition contains server-specific utility programs such as Remote Supervisor
Adapter disk operating system (DOS) utilities, system diagnostics, flash BIOS
updates, and other programs.
Note: Programs in the System Partition vary by server model, and not all server
models run utility programs from the System Partition. To determine which
ones do, start the Setup and Installation CD and view the online Overview.
After setup is complete, you can access programs in the System Partition by
restarting the server and pressing Alt+F1 when the prompt is displayed. The System
Partition menu displays the programs that are available on the server model.
Typical NOS Installation
You can use the ServerGuide program to shorten the installation time. The
ServerGuide program provides the necessary device drivers, based on the hardware
that you have and the NOS that you are installing. If you prefer to install the NOS
without using ServerGuide, go to “Installing the NOS without ServerGuide” on page
49. The following is a brief explanation of a typical ServerGuide NOS installation.
Note: Specific features and functions can vary with different versions of the
ServerGuide software
•
After you have completed the setup process, the operating system installation
program starts. (You will need a copy of the NOS CD to complete the installation.)
•
The ServerGuide program stores information about the server model, Remote
Supervisor Adapter, hard disk controllers, and network adapters. It then checks
the CD for newer device drivers. This information is stored and then passed to
the NOS installation program.
•
With some NOS installations, you can create a NOS Replication Diskette for
setting up additional servers. The diskette will contain the Internet protocol (IP)
address, server name, and other selections.
•
The ServerGuide program presents NOS partition options that are based on your
NOS selection and the installed hard disk drives.
•
If you are installing the NOS from diskette, the ServerGuide program displays the
required diskettes that you must create, and the optional diskettes that you might
want to create. The diskettes that you can create are the device driver diskettes
for the installed adapters or controllers.
The ServerGuide program prompts you to insert the NOS CD and restart the server.
At this point, the installation program for the NOS takes control to complete the
installation.
Setting up or updating multiple servers
You can use the ServerGuide program to create diskettes that help you set up or
update multiple servers. You can modify information on the diskettes as you use them
to set up or update other servers.
Note: Availability and function can vary by server model and by the hardware that is
installed.
48
IBM® xSeries 360: User’s Reference
You can create a Setup Replication Diskette, which contains your hardware
configuration selections. Use this diskette to replicate selections to other servers that
are of the same model.
You can create a NOS Replication Diskette, which contains information that you need
to complete multiple installations. This feature supports servers running some
operating systems.
Installing the NOS without ServerGuide
If you have already configured the server hardware and you decide not to use the
ServerGuide program to install the NOS, download the latest NOS installation
instructions by going to the IBM support site at http://www.ibm.com/pc/support on the
World Wide Web and selecting the appropriate NOS information for the xSeries 360.
Note: If you select Microsoft Windows NT 4.0 as the NOS, do not install the network
adapter driver that comes with that product. It does not support the newer
onboard network adapter in this server. Instead, install the driver available at
the IBM support site.
Additional programs included with ServerGuide
As a convenience, the ServerGuide program comes with additional software to assist
you with the server installation.
A variety of powerful applications are included with the ServerGuide software.
Offerings can vary with the different versions of the ServerGuide software. Check the
application CD labels for a list of applications, or start the Setup and Installation CD
and view the online overview.
Chapter 4. Using the ServerGuide™ CDs
49
50
IBM® xSeries 360: User’s Reference
Chapter 5. Installing options
This chapter provides instructions to help you add options to the server and to replace
components.
Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD), take
precautions to avoid damage from static electricity. For details on handling these
devices, see “Handling static-sensitive devices” on page 52.
Before you begin
Before you begin to install options in the server, read the following information:
•
Become familiar with the safety and handling guidelines provided in "Safety
information" beginning on page 53, and “Handling static-sensitive devices” on
page 52. These guidelines will help you work safely while working with your
server or options.
•
You do not need to turn off the server to install or replace hot-swap power
supplies, hot-swap drives, hot-swap fans, Active PCI-X (hot-plug) adapters, or hotplug USB devices.
•
The orange color on components and labels in the server identifies hot-swap or
hot-plug components. You can install or remove these components while the
system is running, provided that the server is configured to support this function.
•
The blue color on components and labels identifies touch points where you can
grip a component, move a latch, and so on.
•
Make sure that you have an adequate number of properly grounded electrical
outlets for the server, monitor, and any other options that you intend to install.
•
Back up all important data before you make changes to hard disk drives.
•
For a list of supported options for the xSeries 360 server, refer to
http://www.ibm.com/pc/us/compat on the World Wide Web.
System reliability considerations
To help ensure proper cooling and system reliability, make sure that:
© Copyright IBM Corp. 2001
•
Each of the drive bays has either a drive or a filler panel installed.
•
Each of the power-supply bays has either a power supply or a filler panel
installed.
•
There is at least 50 mm (2 inches) of ventilated space at the sides of the server
and 100 mm (4 inches) at the rear of the server.
•
The top cover is in place during normal operation.
•
The top cover is removed for no longer than 30 minutes while the server is
operating.
•
A removed hot-swap drive is replaced within 10 minutes of removal.
•
Cables for optional adapters are routed according to the instructions that are
provided with the adapters.
•
A failed fan is replaced within 48 hours.
51
Working inside the server with the power on
The server supports hot-plug, hot-add, and hot-swap devices and is designed to
operate safely while turned on with the cover removed. Follow these guidelines when
you work inside a server that is turned on:
Note: Operating the server for more than 30 minutes with the top cover removed
might damage server components.
•
Avoid loose-fitting clothing on your forearms. Button long-sleeved shirts before
working inside the server; do not wear cuff links while you are working inside the
server.
•
Do not allow your necktie or scarf to hang inside the server.
•
Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist
watches.
•
Remove items from your shirt pocket (such as pens or pencils) that could fall into
the server as you lean over it.
•
Take care to avoid dropping any metallic objects, such as paper clips, hair pins, or
screws, into the server.
Handling static-sensitive devices
Attention: Static electricity can damage electronic devices and the server. To avoid
damage, keep static-sensitive devices in their static-protective packages until you are
ready to install them.
To reduce the possibility of electrostatic discharge, observe the following precautions:
52
•
Limit your movement. Movement can cause static electricity to build up around
you.
•
Handle the device carefully, holding it by its edges or its frame.
•
Do not touch solder joints, pins, or exposed printed circuitry.
•
Do not leave the device where others can handle and possibly damage the
device.
•
While the device is still in its static-protective package, touch it to an unpainted
metal part of the system unit for at least 2 seconds. (This drains static electricity
from the package and from your body.)
•
Remove the device from its package and install it directly into the server without
setting it down. If it is necessary to set the device down, put it back in its staticprotective package first. Do not place the device on the server cover or on a
metal table.
•
Take additional care when handling devices during cold weather because heating
reduces indoor humidity and increases static electricity.
IBM® xSeries 360: User’s Reference
Safety information
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Chapter 5. Installing options
53
Antes de instalar este producto lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Statement 1
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
•
Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
•
Connect all power cords to a properly wired and grounded electrical
outlet.
•
Connect to properly wired outlets any equipment that will be attached
to this product.
•
When possible, use one hand only to connect or disconnect signal
cables.
•
Never turn on any equipment when there is evidence of fire, water, or
structural damage.
•
Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
•
Connect and disconnect cables as described in the following table
when installing, moving, or opening covers on this product or
attached devices.
To Connect:
54
To Disconnect:
1.
Turn everything OFF.
1.
Turn everything OFF.
2.
First, attach all cables to devices.
2.
First, remove power cords from outlet.
3.
Attach signal cables to connectors.
3.
Remove signal cables from connectors.
4.
Attach power cords to outlet.
4.
Remove all cables from devices.
5.
Turn device ON.
IBM® xSeries 360: User’s Reference
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode
if not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water
•
Heat to more than 100°C (212°F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
•
Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
•
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
Chapter 5. Installing options
55
Statement 4
≥ 18 kg (39.7 lb)
≥ 32 kg (70.5 lb)
≥ 55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1
2
3
56
IBM® xSeries 360: User’s Reference
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact a
service technician.
Statement 10
CAUTION:
Do not place any object weighing more than 82 kg (180 lb) on top of rackmounted devices.
>82 kg (180 lb)
Major components of the xSeries 360 server
The orange color on components and labels in the server identifies hot-swap or hotplug components. You can install or remove these components while the system is
running, provided that the server is configured to support this function. For complete
information about installing or removing a hot-swap or hot-plug component, see the
detailed information in this chapter.
The blue color on components and labels indicates touch points where a component
can be gripped, a latch moved, and so on.
The following illustration shows the major components of the xSeries 360 server.
Chapter 5. Installing options
57
Memory board
VRM
Heat sink stabilizer
Memory board
Microprocessor heat sink
Remote
Supervisor
Adapter
Dual inline
memory module
(DIMM)
Microprocessor
Hot-swap fans
Microprocessor VRM
Hot-swap fans
XA-32
chipset VRM
Power supply
filler panel
Diskette drive
CD-ROM drive
Hot-swap drive
filler panel
Hot-swap power supply
Bezel
Hot-swap hard drive
58
IBM® xSeries 360: User’s Reference
Component locations
This section shows the locations of components on the system board, level 2
diagnostic LED panel, memory board, and Remote Supervisor Adapter.
System board component locations
The following illustration shows the location of the connectors on the system board for
pluggable components, and the location of the two nonpluggable VRMs used for the
PCI-X slots.
PCI attention LED
PCI power LED
Remote
Supervisor
Adapter slot
(J40)
Memory board connectors (J-32, J-3
PCI switch card cable
connector (J36)
PCI-X slot 1
PCI-X slot 2
PCI-X slot 3
PCI-X slot 4
PCI-X slot 5
PCI-X slot 6
Microprocessor 4
VRM slot (J29)
Microprocessor 4
socket (U22)
Bus A
Microprocessor 1
VRM slot (J2)
Microprocessor 1
socket (U11)
Bus B
XA-32 chipset
VRM slot (J41)
SCSI RAID cable
connector (J43)
Microprocessor 3
socket (U12)
Microprocessor 3
VRM slot (J3)
Remote Supervisor
Adapter cable
connector (J39)
Microprocessor 2
socket (U23)
Microprocessor 2
VRM slot (J30)
Power distribution
connectors (J55, J49)
Nonpluggable VRMs
Battery
Chapter 5. Installing options
59
The following illustration shows the location of the internal connectors on the system
board.
PCI switch card cable
connector (J36)
Fan 4 connector
(J27)
Fan 3 connector
(J11)
SCSI RAID
cable connector
(J43)
Remote Supervisor
Adapter cable
connector
(J39)
Fan 6 connector
(J54)
Fan 5 connector
(J45)
Fan 2 connector
(J31)
Fan 1 connector
(J10)
60
IBM® xSeries 360: User’s Reference
The following illustration shows the location of the external I/O port connectors on the
system board.
Ethernet (J37)
Keyboard (J34)
USB (dual)
Mouse (J24)
(J28)
Video
(J18)
RXE expansion (J15)
RXE management (J7)
Chapter 5. Installing options
61
The following illustration shows the location of the flash ROM page swap jumper (J52)
and power-on password override jumper (J56) on the system board. See “Changing
jumper positions” for information on changing jumper positions.
Power-on password
override jumper (J52)
3
2
1
Flash ROM
page swap jumper (J56)
3
2
1
Changing jumper positions
Jumpers on the system board help you to customize the way the server operates.
The server system board contains three-pin jumper blocks. In some cases, jumper
settings might be combined to define a function. Table 5 describes the purpose of the
jumpers.
Table 5. Jumpers J52 and J56 on the system board.
Jumper name
Flash ROM page swap (J52)
Description
The default position is pins 1 and 2.
See “Recovering the BIOS code” on page 120 for additional
information.
Power-on password override
(J56)
Changing the position of this jumper bypasses the power-on
password check if the jumper has been moved since the server was
last powered on.
Changing the position of this jumper does not affect the administrator
password check if an administrator password is set.
See “Power-on password” on page 18 for additional information on
the power-on password.
On a three-pin jumper block, each jumper covers two of the three pins. You can
position the jumper to fit over the center pin and either of the other two pins. To
identify pins 1, 2, and 3 on the system board, see the following illustration.
To change a jumper position for a three-pin jumper block:
1. Read the information in “Before you begin” on page 51.
62
IBM® xSeries 360: User’s Reference
2. Turn off the server, disconnect all power cords and external cables, and remove
the top cover (see “Removing the server top cover and bezel” on page 66) before
moving any jumpers.
3. Lift the jumper straight off the pin block.
4. Align the holes in the bottom of the jumper with the center pin and the pin that was
not covered previously.
3
3
3
2
2
2
1
1
1
5. Slide the jumper fully onto these pins.
6. Reinstall the top cover, and connect the external cables and power cords (see
“Installing the server top cover and bezel” on page 86).
Level 2 diagnostic LED panel and system board LED locations
The following illustration shows the location of the LEDs on the level 2 diagnostic
panel, which is attached to the same metal frame as the hot-swap drive backplane.
You can view the diagnostic panel LEDs through a special cutout area on the top
cover, to the right of the cover-release latch. However, to determine the exact source
of the error condition in the server, you might need to remove the top cover to view the
location of a specific error LED on the system board.
EXP
(CR8)
See log
(CR17)
NMI
(CR7)
SP bus
(CR4)
Over
Temp
(CR9)
Fan
(CR6)
PCI
DASD
VRM
(CR19) (CR13) (CR15)
Mem
(CR3)
CPU
(CR18)
Out of
Spec
(CR14)
Non
PS3
Redund (CR10)
(CR16)
Remind
PS2
button
(CR11) (SW1)
PS1
(CR12)
The meanings of these LEDs are as follows:
EXP
Attached expansion I/O failure
NMI
Nonmaskable interrupt
Over Temp
System over temperature condition
PCI
PCI failure
VRM
VRM failure
Chapter 5. Installing options
63
DASD
Hard disk drive failure
Out of Spec
Power supplies being overdriven
PS2
Power supply number 2 failure
Remind button
Remind to invoke remind mode
PS1
Power supply number 1 failure
PS3
Power supply number 3 failure
Non Redund
Nonredundant power mode
CPU
Microprocessor failure
MEM
Memory failure
FAN
Fan failure
SP Bus
Remote Supervisor Adapter failure
See Log
See event log or Remote Supervisor Adapter log
for non-optimal condition information
Notes:
1. The server supports six replaceable voltage regulator modules (VRMs).
2. The server supports a maximum of three power supplies.
3. See “Level 2 Light Path Troubleshooting” on page 125 for a detailed description of
these LEDs and how to use them to resolve problems.
Remind button
You can use the Remind button to place the Fault light on the front panel into the
remind mode (blinks every 2 seconds). By pressing the button, you acknowledge the
failure but indicate that you are not taking immediate action. If a new failure occurs,
the Fault light turns on again.
The Fault light stays in remind mode until one of the following conditions occurs:
•
All known problems are resolved
•
The system is restarted
•
A new problem occurs
You can use the Remind button to delay server maintenance until a later time.
However, if the light is still blinking from an error condition, it is unable to indicate a
subsequent error. Resetting the Fault light by resolving the problem enables the light
to indicate a subsequent error.
The following illustration shows the location of the LEDs on the system board. You
might need to refer to this illustration when solving problems with the server.
Note: The illustrations in this document might differ slightly from your hardware.
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IBM® xSeries 360: User’s Reference
PCI attention LED
PCI power LED
PCI switch card LED (CR 27)
Remote Supervisor Adapter
cable LED (CR28)
Microprocessor 4
VRM LED (CR20)
Microprocessor 4
LED (CR15)
Microprocessor 1
LED (CR4)
Microprocessor 1
VRM LED (CR2)
Microprocessor 3
LED (CR6)
Microprocessor 3
VRM LED (CR1)
Microprocessor 2
LED (CR8)
Microprocessor 2
VRM LED (CR21)
Power backplane
LED (CR34)
XA-32 chipset
VRM LED (CR29)
Memory board component locations
The following illustration shows the location of the dual inline memory module (DIMM)
slots on the memory board.
Memory board VRM slot (J11)
DIMM 2 (J15)
DIMM 4 (J9)
DIMM 6 (J7)
DIMM 8 (J5)
DIMM 1 (J14)
DIMM 3 (J13)
DIMM 5 (J12)
DIMM 7 (J4)
Test LED to show
capacitor is charged
Test button
Chapter 5. Installing options
65
Remote Supervisor Adapter component locations
The following illustration shows the connectors and lights on the Remote Supervisor
Adapter.
Lithium
battery
Ethernet link
LED (green)
Ethernet port
(RJ-45)
Ethernet activity
LED (green)
ASM Interconnect port
(RJ-14)
Error LED
(amber)
System board
connector
(J5)
Serial port
(COM)
P- P
Power LED
(green)
External power
supply connector
Removing the server top cover and bezel
Complete the following steps to remove the server top cover and bezel:
1. Read the safety precautions beginning on page 53, and “Handling static-sensitive
devices” on page 52.
Top cover
Level 2 diagnostic panel
Cover release latch
Bezel
2. Lift the plastic cover-release latch on the top cover. Slide the top cover toward the
rear of the server approximately one inch, and then lift it off the server and set it
aside.
Attention: For proper cooling and airflow, replace the top cover before turning on
the server. Operating the server for extended periods of time (over 30 minutes)
with the top cover removed might damage server components.
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IBM® xSeries 360: User’s Reference
3. Press the bezel release latches at the top edge of the bezel, and pull the top of
the bezel slightly away from the server.
4. Pull the bezel up to release the two tabs at the bottom edge of the bezel. Store
the bezel in a safe place.
Working with adapters
The following illustration shows the location of the six hot-plug PCI-X adapter
expansion slots, the Remote Supervisor Adapter slot, and their related components
on the system board.
PCI attention LED
Remote
Supervisor
Adapter slot
(J40)
PCI-X slot 1
PCI-X slot 2
PCI-X slot 3
PCI-X slot 4
PCI-X slot 5
PCI-X slot 6
PCI power LED
This server supports the following adapter configurations:
•
Bus A (hot-plug)
— Four 66 MHz 64-bit PCI-X adapters (slots 3 through 6)
— Two 66 MHz 64-bit PCI adapters (slots 3 and 4)
— Four 33 MHz 64-bit PCI adapters (slots 3 through 6)
•
Bus B (hot-plug)
— One 133 MHz 64-bit PCI-X adapter (slot 1)
— Two 100 MHz 64-bit PCI-X adapters (slots 1 and 2)
— Two 66 MHz 64-bit PCI-X adapters (slots 1 and 2)
— Two 66 MHz 64-bit PCI adapters (slots 1 and 2)
— Two 33 MHz 64-bit PCI adapters (slots 1 and 2)
To the right of PCI-X slot number 1 (as viewed from the front), there is a 33 MHz 64-bit
slot dedicated to the Remote Supervisor Adapter.
Chapter 5. Installing options
67
The following lights are provided for monitoring adapter status:
•
Power-on lights for hot-plug PCI-X slots
•
Internal attention lights for hot-plug PCI-X slots
If the operating system supports hot-plug PCI/PCI-X adapters, you can replace a
failing hot-plug PCI/PCI-X adapter with a new adapter of the same type without
turning off power to the server. If the operating system and adapter also support the
hot-add feature, you can install a new adapter without turning off the power to the
server.
Attention: Do not remove a hot-plug PCI/PCI-X adapter before determining whether
the operating system requires you to disable the hot-plug PCI-X slot that contains the
adapter. Failing to disable the slot in this situation might cause the server to lock up.
Refer to the operating-system documentation.
Adapter considerations
Before you install adapters, review the following:
•
Locate the documentation that comes with the adapter and follow those
instructions in addition to the instructions in this chapter. If you need to change
switch settings or jumper settings on the adapter, follow the instructions that come
with the adapter.
•
Locate the documentation that comes with your operating system. If the
operating system provides a way to disable or enable a PCI-X slot you will need
this documentation.
•
If you install a ServeRAID adapter for use with the internal hot-swap hard disk
drives, you must connect the internal channel cable between the adapter and the
SCSI RAID cable connector (J43) on the system board. However, if you do this,
you cannot install a full-length, wide adapter in PCI-X slot 1.
•
The server supports only 3.3 V PCI or PCI-X adapters.
•
The server uses a rotational interrupt technique to configure PCI/PCI-X adapters.
You can use this technique to install PCI/PCI-X adapters that currently do not
support sharing of PCI interrupts.
•
PCI-X slots 3 through 6 are on PCI bus A; PCI-X slots 1 and 2 are on PCI bus B.
•
By default, the server starts (boots) devices in the following order: system IDE
and SCSI devices, then PCI/PCI-X devices.
Note: To change the startup order, start the Configuration/Setup Utility program
and select Start Options from the main menu. Then, select the Startup
Sequence Options.
Installing a hot-plug PCI or PCI-X adapter
This section describes how to install a hot-plug PCI/PCI-X adapter. Before you
continue with the adapter-installation procedure, note that all six PCI-X slots support
hot-plug, 64-bit, PCI/PCI-X adapters. If PCI/PCI-X adapters are installed in both slots
1 and 2, they operate at 100 MHz or less, depending on the capacity of the adapter. If
one adapter is installed in slot 1 and slot 2 is empty, the adapter in slot 1 can operate
at 133 MHz.
Notes:
1. Ensure that the PCI hot-plug device driver is installed. For details, see the
documentation that came with the adapter.
2. If you are installing a ServeRAID adapter, go to “Installing a ServeRAID adapter”
on page 70. If you are replacing the Remote Supervisor Adapter, go to
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IBM® xSeries 360: User’s Reference
“Replacing the Remote Supervisor Adapter” on page 70; otherwise, continue with
the following instructions.
Complete the following steps to install a hot-plug PCI/PCI-X adapter:
1. Review the safety precautions beginning on page 53, “Handling static-sensitive
devices” on page 52, and “Working inside the server with the power on” on page
52.
2. Remove the top cover (see “Removing the server top cover and bezel” on page
66) and determine which PCI-X expansion slot you will use for the adapter.
Note: All six PCI-X slots support hot-plug PCI/PCI-X adapters.
Adapter
Adapter locking lever
Lock
Unlock
Adapter
retention
latch
Attention
LED
Power
LED
Adapter
retention
tab
3. Slide the orange adapter-retention tab toward the rear of the server and lift the
adapter-retention latch. The power LED turns off for the appropriate slot.
4. Slide the expansion-slot cover up and out of the server; then move the blue PCIadapter locking lever to the right (as viewed from the front) to enable insertion of
the new adapter.
Attention: Avoid touching the components and gold-edge connectors on the
adapter. Ensure that the adapter is completely and correctly seated in the slot.
Incomplete insertion might cause damage to the system board or the adapter.
Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD),
take precautions to avoid damage from static electricity. For details on handling
these devices, see “Handling static-sensitive devices” on page 52.
5. Remove the adapter from the static-protective package and install the adapter,
pressing it firmly into the slot.
6. Move the blue PCI-adapter locking lever to the left (as viewed from the front) to
secure the adapter; then, lower the adapter-retention latch over the top corner of
the adapter. The orange adapter-retention tab snaps into place and the power
LED turns on for the slot.
7. Connect any needed cables to the adapter.
Chapter 5. Installing options
69
8. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 86.
Replacing the Remote Supervisor Adapter
The server comes with a non-hot-plug Remote Supervisor Adapter in a dedicated slot
to the right of PCI-X slot number 1 (as viewed from the front).
Complete the following steps to replace the Remote Supervisor Adapter:
Note: It is recommended that after you initially configure the adapter you create a
backup copy of it so that if you need to replace the adapter in the future, you
can restore the configuration and resume normal operation more quickly.
1. Review the safety precautions beginning on page 53, and “Handling staticsensitive devices” on page 52.
2. Turn off the server, disconnect all power cords and external cables, and remove
the top cover (see “Removing the server top cover and bezel” on page 66).
3. Using the illustrations in “Working with adapters” on page 67 and “Installing a hotplug PCI or PCI-X adapter” on page 68 as references for the rest of this
procedure, unplug the cable from the connector (J5) on the upper-rear corner of
the Remote Supervisor Adapter.
4. Slide the Remote Supervisor Adapter-retention tab toward the rear of the server
and lift the adapter-retention latch.
Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD),
take precautions to avoid damage from static electricity. For details on handling
these devices, see “Handling static-sensitive devices” on page 52.
5. Lift the adapter out of the slot.
6. Touch the static-protective package that contains the replacement adapter to any
unpainted metal surface on the server. Then, remove the adapter from the
package.
7. Press the replacement adapter firmly into the slot.
Attention: When you install an adapter in the server, be sure that it is completely
and correctly seated in the system-board slot. Incomplete insertion might cause
damage to the system board or the adapter.
8. Reconnect the cable to the connector (J5) on the rear edge of the adapter.
9. Close the adapter-retention latch. The adapter-retention tab snaps into place.
10. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 86.
Note: For information about using the Remote Supervisor Adapter, see the
Remote Supervisor Adapter User’s Guide on the xSeries 360
Documentation CD.
Installing a ServeRAID adapter
You can install an optional IBM ServeRAID adapter in any PCI-X slot in the server to
enable using internal and external hot-swap hard disk drives as disk arrays. The
server supports a variety of ServeRAID adapters for both internal and external
configurations. For the most current list of supported RAID adapters, go to
http://www.ibm.com/pc/us/compat on the World Wide Web.
Complete the following steps to install a ServeRAID adapter:
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IBM® xSeries 360: User’s Reference
1. Review the safety precautions beginning on page 53, and “Handling staticsensitive devices” on page 52.
2. Turn off the server, disconnect all power cords and external cables, and remove
the top cover (see “Removing the server top cover and bezel” on page 66).
PCI attention LED
Remote
Supervisor
Adapter slot
(J40)
PCI-X slot 1
PCI-X slot 2
PCI-X slot 3
PCI-X slot 4
PCI-X slot 5
PCI-X slot 6
PCI power LED
3. Determine which PCI-X expansion slot you will use, slide its orange adapterretention tab toward the rear of the server, and lift the adapter-retention latch.
Adapter
Adapter locking lever
Lock
Unlock
Adapter
retention
latch
Attention
LED
Power
LED
Adapter
retention
tab
Chapter 5. Installing options
71
4. Slide the expansion-slot cover up out of the server and move the blue PCIadapter locking lever (near the rear of the Remote Supervisor Adapter) to the right
(as viewed from the front) to permit inserting the ServeRAID adapter.
Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD),
take precautions to avoid damage from static electricity. For details on handling
these devices, see “Handling static-sensitive devices” on page 52.
5. Remove the ServeRAID adapter from the static-protective package and install the
adapter, pressing it firmly into the selected PCI-X slot.
6. Move the blue PCI-adapter locking lever to the left (as viewed from the front) to
secure the adapter; then, lower the adapter-retention latch over the top corner of
the adapter. The orange adapter-retention tab snaps into place.
7. For internal hard disk drive connections:
a. Plug in one end of the ServeRAID internal channel cable (shipped with the
server) to an internal ServeRAID channel connector on the top edge of the
ServeRAID adapter as shown in the following illustration. You can install the
adapter in any PCI-X slot. It is shown in slot 6 here only as an example.
b.
Route the cable along the surface of the system board toward the front of the
server, then to the right under the adapters and dividers, and plug it into the
SCSI RAID cable connector (J43) on the system board.
Notes:
1) You cannot install a full-length, wide adapter in PCI-X slot 1 if the SCSI
RAID adapter cable connector is in use.
2) You might need to remove adapters or plastic dividers to access the
ServeRAID connector on the system board.
ServeRAID adapter
SCSI RAID
cable connector
8. Refer to the documentation provided with the ServeRAID adapter for information
about installing the ServeRAID software and configuring the ServeRAID adapter.
9. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 86.
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IBM® xSeries 360: User’s Reference
Installing internal drives
If you add different types of drives, the system can read multiple types of media and
store more data. The supported types of drives are:
•
•
•
Diskette drive
CD-ROM drive
Hard disk drive
The server comes with one 3.5-inch 1.44 MB diskette drive and one IDE CD-ROM
drive, and it supports a maximum of three hot-swap hard-disk drives.
The server contains hardware that enables you to replace a failed hard disk drive
without turning off the server. Therefore, you have the advantage of continuing to
operate the system while a hard disk drive is removed or installed. These drives are
known as hot-swap drives.
Each hot-swap hard disk drive has two indicator LEDs (see “Server controls and
indicators” on page 6). If the amber hard disk drive status LED for a drive is lit
continuously, that individual drive is faulty and requires replacement. You can replace
the hot-swap drive without turning off the server.
Each hot-swap drive that you plan to install must be mounted in a hot-swap-drive tray.
The drive must have a single connector attachment (SCA) connector. Hot-swap-drive
trays come with hot-swap drives.
Internal drive bays
Internal drives are installed in bays, as shown in the following illustration.
Hot swap bays (3)
Diskette drive
CD-ROM drive
Hard disk drive
(SCSI ID 14)
Hard disk drive
(SCSI ID 13)
Hard disk drive
(SCSI ID 12)
•
The server comes with one 3.5-inch, 1.44 MB diskette drive and one integrated
drive electronics (IDE) CD-ROM drive, located above the hard disk drives. The
CD-ROM drive bay supports 5.25-inch, half-high, removable-media drives.
•
The server supports up to three 26 mm (1-inch) slim-high, 3.5-inch, hot-swap hard
disk drives in the hot-swap bays. The bays are located at the right front of the
server.
•
The hot-swap bays are connected to a hot-swap drive backplane. The backplane
is a printed circuit board behind the bays.
Installing a hot-swap hard disk drive
Note: You do not have to turn off the server to install hot-swap hard disk drives in
these bays.
Complete the following steps to install the drive in a hot-swap bay:
Chapter 5. Installing options
73
1. Review the safety precautions beginning on page 53, and “Handling staticsensitive devices” on page 52.
2. Remove the bezel (see “Removing the server top cover and bezel” on page 66).
3. Remove the filler panel from one of the empty hot-swap bays by inserting your
finger into the depression at the left side of the filler panel and pulling the panel
out of the server, as shown in the following illustration.
Attention: To maintain proper system cooling, do not operate the server for more
than 10 minutes without either a drive or a filler panel installed in each bay.
Filler panel
Drive tray
assembly
Drive tray handle
(in open position)
4. Install the hard disk drive in the hot-swap bay:
a. Ensure that the tray handle is open (that is, perpendicular to the drive).
b.
Align the drive assembly with the guide rails in the bay.
c.
Gently push the drive assembly into the bay until the drive stops.
d. Push the tray handle to the closed (locked) position.
e. Check the hard disk drive status LED to verify that the hard disk drive is
operating properly. If the amber hard disk drive status LED for a drive is lit
continuously, that individual drive is faulty and needs to be replaced. If the
green hard disk drive activity LED is flashing, the drive is being accessed.
5. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 86.
Note: If the server has a ServeRAID adapter installed, you might need to
reconfigure the disk arrays after installing hard disk drives. See the
documentation for the ServeRAID option for details.
Replacing the diskette drive or CD-ROM drive
Complete the following steps to replace either the diskette drive or the CD-ROM drive:
1. Review the safety precautions beginning on page 53, and “Handling staticsensitive devices” on page 52.
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IBM® xSeries 360: User’s Reference
2. Turn off the server, disconnect all power cords and external cables, and remove
the top cover and bezel (see “Removing the server top cover and bezel” on page
66).
Wide ribbon cable
Media tray
with diskette drive
and CD-ROM drive
Media tray
release knob
3. Release two connector retaining clips and unplug the wide ribbon cable between
the media interposer card and the hard-disk drive backplane where it plugs into
the backplane.
4. Pull out the media tray release knob at the left of the CD-ROM drive and slide the
media tray out the front of the server.
Narrow ribbon
cable
Diskette drive
Media tray
Media interposer
card
Diskette drive
retention spring
CD-ROM drive
CD-ROM drive
retention spring
5. To detach the diskette drive from the media tray:
a. Unplug the narrow ribbon cable between the media interposer card and the
diskette drive where it plugs into the diskette drive.
b.
Release the diskette drive retention spring on the right side of the tray, lift up
the right side of the diskette drive, and separate the drive from the alignment
pins on the tray.
Chapter 5. Installing options
75
c.
To attach the replacement diskette drive to the tray, reverse these steps.
6. To detach the CD-ROM drive from the tray:
a. Release the CD-ROM drive retention spring on the left side of the tray and
slide the CD-ROM drive toward the front of the tray. As you remove the drive,
it unplugs from the media interposer card.
b.
To attach the replacement CD-ROM drive to the tray, reverse these steps.
7. Side the tray into the bay and press the media tray release knob to secure it to the
frame.
8. Reconnect the wide cable between the media interposer card and the hard disk
drive backplane.
9. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 86.
Installing memory modules
The server supports up to four pairs of DIMMs and supports memory interleaving.
Adding memory to the server is an easy way to make programs run faster.
Notes:
1. The server supports a minimum of 512 MB of system memory and a maximum of
8 GB of system memory. The DIMM slots are arranged in two columns of four
rows each. The server supports DIMMs of 256 MB, 512 MB, and 1 GB capacities.
2. Each pair of DIMMs must be the same type, capacity, and speed. However, you
can install DIMM pairs of different capacities as long as both DIMMs in each pair
are the same.
3. Installing or removing DIMMs changes the configuration information in the server.
Therefore, after installing or removing DIMMs, you must save the new
configuration information using the Configuration/Setup Utility program. When
you restart the server, the system displays a message indicating that the memory
configuration has changed. Start the Configuration/Setup Utility program and
select Save Settings. See Chapter 3, “Configuring the server,” on page 13 for
more information.
Complete the following steps to install the DIMMs:
1. Review the safety precautions beginning on page 53, “Handling static-sensitive
devices” on page 52, and the documentation that comes with the DIMMs.
2. Turn off the server, disconnect all power cords and external cables, and remove
the top cover (see “Removing the server top cover and bezel” on page 66).
Note: If the server had a DIMM failure, a DIMM LED on the memory board
indicates the failing module.
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IBM® xSeries 360: User’s Reference
Memory board
LED (CR24)
Memory board VRM LED
(CR12)
Test button
Test LED to show
capacitor is charged
DIMM 1 LED (CR22)
DIMM 3 LED (CR20)
DIMM 5 LED (CR18)
DIMM 7 LED (CR16)
DIMM 2 LED (CR23)
DIMM 4 LED (CR21)
DIMM 6 LED (CR19)
DIMM 8 LED (CR17)
If the DIMM LED is not visible with the memory board in place, after
removing the memory board you can press the Test button on the board to
relight the failing DIMM’s LED. If no DIMM has failed, pressing the Test
button lights the Test LED.
3. Remove the memory board as shown in the following illustration:
Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD),
take precautions to avoid damage from static electricity. For details on handling
these devices, see “Handling static-sensitive devices” on page 52.
a. Lift up the two memory-board locking latches to release the board.
b.
Lift the memory board out of the server.
4. When installing additional DIMMs, determine the DIMM slots into which you will
install them. You must populate the slots in pairs, one DIMM in each column,
proceeding from top to bottom. Use only 2.5 V, 184-pin, PC1600, DDR registered
synchronous dynamic random-access memory (SDRAM) with error correcting
code (ECC).
Chapter 5. Installing options
77
DIMM 3
DIMM 1
DIMM 4
DIMM slot 3
Memory VRM
DIMM 2
DIMM slot 4
Test button
Test LED to show
capacitor is charged
First pair
DIMMs 1 and 2
Second pair
DIMMs 3 and 4
Third pair
DIMMs 5 and 6
Fourth pair
DIMMs 7 and 8
5. Touch the static-protective package that contains the DIMM option to any
unpainted metal surface on the server. Then, remove the DIMM from the
package.
6. Turn the DIMM so that the DIMM keys align correctly with the slot.
Attention: To avoid breaking the DIMM locking latches or damaging the DIMM
slots, handle the latches gently.
7. Ensure that the DIMM locking latches are in the open position. Insert the DIMM
by pressing it straight into the slot. Make sure that the locking latches snap into
the closed position. If a gap exists between the DIMM and the latches, the DIMM
has not been properly installed. In this case, open the latches, remove the DIMM,
and reinsert it.
8. Repeat steps 4 through 7 for each additional DIMM that you install.
9. Install the memory board:
a. Align the board in the guides over the connector.
b.
Open the memory-board locking latches and insert the memory board into
the connector. Be sure that the locking latches snap into the closed position.
10. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 86.
Attention: When you restart the server, the system displays a message indicating
that the memory configuration has changed.
•
78
If you installed additional memory, start the Configuration/Setup Utility program
and select Save Settings.
IBM® xSeries 360: User’s Reference
•
If you just replaced a failed DIMM, you must start the Configuration/Setup Utility
program, select Advanced Setup, select Memory Settings, highlight the
connector or bank of connectors that you want to enable, and then select Enable.
•
If the 3-3-3 beep code sounds during POST, the memory board might not be fully
seated. In some memory configurations, if the 3-3-3 beep code is followed by a
blank display screen, and the Boot Fail Count feature in the Start Options of the
Configuration/Setup Utility is set to Enabled (its default setting), you must restart
the server three times to force the system BIOS to reset the memory connector or
bank of connectors from Disabled to Enabled.
Installing a microprocessor
The server comes with a minimum of one microprocessor installed on the system
board and supports up to four microprocessors. With more than one microprocessor,
the server can operate as a symmetric multiprocessing (SMP) server. With SMP,
certain operating systems and application programs can distribute the processing
load among the microprocessors.
Before you begin:
•
Read the documentation that comes with the microprocessor to determine if you
need to update the server basic input/output system (BIOS) code. The most
current level of BIOS code for the server is available through the World Wide Web
at http://www.ibm.com/pc/support.
•
Obtain an SMP-capable operating system (optional). For a list of supported
operating systems, go to http://www.ibm.com/pc/us/compat/ on the World Wide
Web.
Attention: To avoid damage and ensure proper server operation when you install a
replacement or an additional microprocessor, use a microprocessor that has the same
cache size and type, clock speed, and internal and external clock frequencies as the
microprocessors already installed.
Notes:
1. To order additional microprocessor options, contact your IBM reseller or IBM
marketing representative.
2. The microprocessor in socket 1 is the startup (boot) microprocessor.
If you want to install additional microprocessors, populate the microprocessor sockets
in numeric order, starting with socket 2. The following illustration shows the locations
of the microprocessor sockets and VRMs on the system board.
Note: If you install the microprocessors in the wrong order, the server will not power
on.
Chapter 5. Installing options
79
Microprocessor
connector 4 (U22)
Microprocessor
connector 1 (U11)
Microprocessor 4
VRM connector
(J29)
Microprocessor 1
VRM connector
(J2)
Microprocessor 2
VRM connector
(J30)
Microprocessor 3
VRM connector
(J3)
Microprocessor
connector 2 (U23)
Microprocessor
connector 3 (U12)
Complete the following steps to install a microprocessor:
1. Read the safety precautions beginning on page 53, and “Handling static-sensitive
devices” on page 52.
2. Turn off the server, disconnect all power cords and external cables, remove the
top cover (see “Removing the server top cover and bezel” on page 66).
Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD), take
precautions to avoid damage from static electricity. For details on handling these
devices, see “Handling static-sensitive devices” on page 52.
3. Lift off the microprocessor heat sink stabilizer as shown in the following illustration
and determine the socket where the microprocessor is to be installed.
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IBM® xSeries 360: User’s Reference
Heat sink stabilizer
Microprocessor
VRM
XA-32
chipset VRM
Heat sink
Microprocessor
Notes:
a. The new microprocessor comes in a kit with a VRM and a heat sink.
b.
If you are replacing a failed microprocessor, verify that you have selected the
correct microprocessor to be replaced. The LED next to the failing
microprocessor will be on.
Attention: Before attempting to remove the heat sink, note that the heatconducting grease between the heat sink and the microprocessor might have
formed a strong bond. Do not force the components apart; doing so can
damage the microprocessor pins. If the heat sink does not separate from the
microprocessor easily, loosen one heat sink thumbscrew first. This allows
one corner of the heat sink to lift off of the microprocessor; then, you can
loosen the other thumbscrew and remove the heat sink.
After removing the heat sink, lift the microprocessor locking lever to the open
position and remove the microprocessor.
c.
If you are installing an additional microprocessor, first install a VRM in the slot
adjacent to the microprocessor socket you have selected and remove the
protective tape from the microprocessor socket.
4. Install the microprocessor:
a. Touch the static-protective package containing the new microprocessor to any
unpainted metal surface on the server; then, remove the microprocessor from
the package.
b.
Ensure that the microprocessor locking lever is in the open position to permit
plugging in the microprocessor.
Chapter 5. Installing options
81
c.
Align the triangle icon on the microprocessor with the triangle icon on the
socket and press the microprocessor gently into the socket.
Attention: Make sure that the microprocessor is aligned correctly before you
proceed. To avoid bending the pins on the microprocessor, do not use
excessive force when pressing it into the socket.
d. Close the locking lever to secure the microprocessor.
5. Install the microprocessor heat sink.
Attention: Do not disturb or contaminate the heat-conducting grease on the
bottom of the new heat sink. Doing so damages its heat-conducting capability
and exposes the new microprocessor to overheating.
Remove the heat sink from its package and secure it to the top of the
microprocessor (two thumbscrews). Press firmly on the thumbscrews and tighten
them, alternating between screws until finger tight. Do not overtighten the
screws.
6.
Install the heat-sink stabilizer.
7. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 86.
Installing or replacing a VRM
The server comes with one pluggable VRM for each of the microprocessors, one for
the chipset, and one on the memory board for the memory components.
Installing a microprocessor VRM
Complete the following steps to install a microprocessor VRM:
1. Read the safety precautions beginning on page 53, and “Handling static-sensitive
devices” on page 52.
2. Turn off the server, disconnect all power cords and external cables, and remove
the top cover (see “Removing the server top cover and bezel” on page 66).
3. Lift off the microprocessor heat sink stabilizer.
Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD), take
precautions to avoid damage from static electricity. For details on handling these
devices, see “Handling static-sensitive devices” on page 52.
4. If you are replacing a microprocessor VRM, grasp the blue tab and lift the old
VRM out of its slot, as shown in the section on installing a microprocessor.
5. Holding the new VRM by the blue tab, plug it firmly into the slot; then install the
microprocessor heat sink stabilizer.
6. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 86.
Replacing the XA-32 chipset VRM or the memory board VRM
Complete the following steps to replace either the XA-32 chipset VRM or the memory
board VRM:
1. Read the safety precautions beginning on page 53, and “Handling static-sensitive
devices” on page 52.
2. Turn off the server, disconnect all power cords and external cables, and remove
the top cover (see “Removing the server top cover and bezel” on page 66).
3. Lift off the microprocessor heat sink stabilizer.
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IBM® xSeries 360: User’s Reference
Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD), take
precautions to avoid damage from static electricity. For details on handling these
devices, see “Handling static-sensitive devices” on page 52.
4. If you are replacing the memory board VRM, remove the memory board and lay it
component side up on a clean, dry surface. If you are replacing the XA-32 chipset
VRM, see “System board component locations” on page 59 for the location of the
VRM.
5. Press down on the VRM retaining clip at one of the points shown. The end of the
clip releases from the slot. Release the other end of the clip from the slot and lift
off the clip; then remove the VRM from its slot.
6. Holding the replacement VRM by the upper corners, plug it firmly into the slot;
then install the microprocessor heat sink stabilizer.
7. Reverse the process in step 5 to install the retaining clip over the VRM.
8. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 86.
Installing a hot-swap power supply
The server comes with a minimum of one power supply and supports up to three
power supplies. If you install or remove a power supply, observe the following
precautions.
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Chapter 5. Installing options
83
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact a
service technician.
Complete the following steps to install a hot-swap power supply:
1. Read the safety precautions beginning on page 53.
2. Remove the bezel. See “Removing the server top cover and bezel” on page 66.
3. Remove the appropriate power-supply filler panel by inserting a finger into the
hole and pulling the panel forward. The panel pivots at the top.
Power supply 3
Locking latch
Locking handle
Power supply 1
Power supply 2
AC power LED
DC power LED
Note: The power supplies are numbered from left to right (1 to 3) as viewed from
the front of the server. Power supplies do not have to be installed in a
particular sequence.
Attention: To ensure proper system cooling, do not leave the filler panel off the
server for more than 30 minutes.
4. Press down on the locking latch and move the locking handle to the open position.
5. Slide the power supply into the chassis, and fully close the locking handle.
6. Plug one end of the power cord for the new power supply into the corresponding
connector on the back of the server (connectors are numbered 1 through 3 from
top to bottom, illustrated at “Input/output ports” on page 87). Plug the other end of
the power cord into a properly grounded electrical outlet.
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IBM® xSeries 360: User’s Reference
7. Verify that the dc power and ac power LEDs on the front of the power supply are
lit, indicating that the power supply is operating properly.
8. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 86.
Replacing a hot-swap fan
The server comes with six hot-swap fans. You do not need to turn off the power to the
server to replace a hot-swap fan.
Attention: If a fan fails, replace it within 48 hours to help ensure proper cooling.
Complete the following steps to replace a hot-swap fan:
1. Read the safety precautions beginning on page 53, and “Working inside the
server with the power on” on page 52.
2. Remove the top cover (see “Removing the server top cover and bezel” on page
66).
Attention: To ensure proper system cooling, do not leave the top cover off the
server for more than 30 minutes.
3. Lift up the free end of the fan-locking handle and pull upward on the handle to lift
the fan out of the server.
Hot-swap fan 3
Hot-swap fan 2
Hot-swap fan 1
Hot-swap fan 4
Hot-swap fan 5
Hot-swap fan 6
4. Open the locking handle on the replacement fan, lower the fan into its socket, and
rotate the handle to the locked position.
Chapter 5. Installing options
85
5. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation”.
Completing the installation
This section provides the information needed to complete the installation.
Installing the server top cover and bezel
Complete the following steps to install the server top cover and bezel:
1. Before installing the cover, check that all internal cables, adapters, and other
components are installed and seated correctly and that you have not left loose
tools or parts inside the server.
2. Move the cover-release latch to the open (up) position.
Top cover
Level 2 diagnostic panel
Cover release latch
Bezel
3. Insert the tabs on the top cover into the matching slots in the server chassis.
4. Close the cover-release latch to pull the top cover forward and lock the top cover
in place.
5. Insert the tabs on the bottom of the bezel into the matching holes on the server
chassis.
6. Push the top of the bezel toward the server until the two tabs at the top of the
bezel snap into place.
7. If you disconnected any external cables from the back of the server, reconnect the
cables; then, plug the power cords into properly grounded electrical outlets.
Notes:
a. If necessary, see “Input/output ports” on page 87 for connector locations.
b.
If you have just plugged the power cords of the server into an electrical outlet,
you must wait approximately 30 seconds before pressing the power-control
button.
Updating the server configuration
When you start the server for the first time after you add or remove an internal option
or an external SCSI device, you might see a message telling you that the
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IBM® xSeries 360: User’s Reference
configuration has changed. The Configuration/Setup Utility program automatically
starts so that you can save the new configuration information. See Chapter 3,
“Configuring the server,” on page 13.
Some options have device drivers that you need to install. See the documentation
that comes with the option for information about installing any required device drivers.
The server comes with at least one microprocessor installed on the system board. If
you have installed one or more additional microprocessors, the server can now
operate as an SMP server. Therefore, you might need to upgrade the operating
system to support SMP. See Chapter 4, “Using the ServerGuide™ CDs,” on page 45
and the operating-system documentation for additional information.
If the server has a ServeRAID adapter installed and you have installed or removed a
hard disk drive, see the documentation that comes with the ServeRAID adapter for
information about reconfiguring the disk arrays.
If you are using the Remote Supervisor Adapter to manage the server from a remote
location, see “Setting up the Remote Supervisor Adapter” on page 26 and the Remote
Supervisor Adapter User’s Guide on the xSeries 360 Documentation CD for
information about setting up and configuring the adapter and using the adapter to
manage the server remotely.
Connecting external options
You can attach external options to the input/output (I/O) connectors on the rear of the
server. (See“Input/output ports” for more information.)
Complete the following steps to attach an external device:
1. Read the safety precautions beginning on page 53, and the documentation that
comes with the options.
2. Turn off the server and all attached devices.
3. Follow the instructions that come with the option to prepare it for installation and
to connect it to the server.
Input/output ports
This section provides information about the following input/output (I/O) ports on the
front and rear panels of the server:
•
•
•
•
•
•
•
•
Three Universal Serial Bus (USB) ports (one front, two rear)
One video port
One keyboard port
One auxiliary-device (pointing device) port
One RXE management port
One RXE expansion port
One Ethernet port
Remote Supervisor Adapter ports
— One ASM interconnect (peer-to-peer) port
— One Ethernet port (remote server management using a network)
— One serial port (remote server management using a modem)
— One external power connector
Chapter 5. Installing options
87
The following illustration shows the I/O ports on the rear of the server.
Remote Supervisor
Adapter Ethernet port
Remote Supervisor
Adapter fault LED
(amber)
Remote Supervisor
Adapter serial port
Remote Supervisor
Adapter power LED
(green)
ASM interconnect
port
AC power connector 1
AC power connector 2
AC power connector 3
RXE management
port
RXE expansion
port
USB 1
USB 2
Video port
Ethernet port
Keyboard port
Mouse port
Universal Serial Bus ports
The server has three Universal Serial Bus (USB) ports (one on the front, two on the
rear), which are configured automatically. USB is a serial interface standard for
telephony and multimedia devices. It uses Plug and Play technology to determine the
type of device that is attached to the connector.
Notes:
1. If you attach a standard (non-USB) keyboard to the keyboard connector, the USB
ports and devices will be disabled during the power-on self-test (POST).
2. If you install a USB keyboard that has a mouse port, the USB keyboard emulates
a mouse, and you will not be able to disable the mouse settings in the
Configuration/Setup Utility program.
USB cables and hubs
You need a 4-pin cable to connect devices to the USB ports. If you plan to attach
more than three USB devices, you must use a hub to connect the devices. The hub
provides multiple connectors for attaching additional external USB devices.
USB technology provides up to 12 megabits-per-second (Mbps) speed with a
maximum of 127 external devices and a maximum signal distance of five meters (16
ft) per segment.
USB-port pin assignments
Each USB port has an external connector on the server for attaching USB-compatible
devices.
The following table shows the pin-number assignments for the USB ports.
1 2 3 4
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IBM® xSeries 360: User’s Reference
Table 6. USB-port connector pin-number assignments.
Pin
Signal
1
VCC
2
-Data
3
+Data
4
Ground
Video port
The server comes with an integrated super video graphics array (SVGA) video
controller. This controller is not removable, but you can disable it by installing a
PCI/PCI-X video adapter.
Note: If you install a PCI/PCI-X video adapter, the server BIOS code will
automatically disable the integrated video controller.
The following table shows the pin-number assignments for the 15-pin analog video
connector on the rear of the server.
5
1
15
11
Table 7. Video-port connector pin-number assignments.
Pin
Signal
Pin
Signal
Pin
Signal
1
Red
6
Ground
11
Not connected
2
Green or monochrome
7
Ground
12
DDC SDA
3
Blue
8
Ground
13
Horizontal synchronization
(Hsync)
4
Not connected
9
+5 V dc
14
Vertical synchronization (Vsync)
5
Ground
10
Ground
15
DDC SDL
Chapter 5. Installing options
89
Keyboard port
There is one keyboard port on the rear of the server.
Note: If you attach a standard (non-USB) keyboard to the keyboard port, the USB
ports and devices will be disabled during the power-on self-test (POST).
The following table shows the pin-number assignments for the keyboard port on the
rear of the server.
6
5
4
3
2
1
Table 8. Keyboard connector pin-number assignments .
Pin
I/O
Signal
1
I/O
Data
2
N/A
Reserved
3
N/A
Ground
4
N/A
+5 V dc
5
I/O
Keyboard clock
6
N/A
Reserved
Auxiliary-device (pointing device) port
The system board has one auxiliary-device port that supports a mouse or other
pointing device.
The following table shows the pin-number assignments for the auxiliary-device port on
the rear of the server.
6
5
4
3
2
1
Table 9. Auxiliary-device connector pin-number assignments.
Pin
90
Signal
1
Data
2
Not connected
3
Ground
4
+5 V dc
5
Clock
IBM® xSeries 360: User’s Reference
Table 9. Auxiliary-device connector pin-number assignments.
Pin
6
Signal
Not connected
Ethernet port
The server comes with an integrated Ethernet controller. This controller provides an
interface for connecting to 10-Mbps or 100-Mbps networks and provides full-duplex
(FDX) capability, which enables simultaneous transmission and reception of data on
the Ethernet local area network (LAN).
The following illustration and table show the pin-number assignments for the Ethernet
connector. These assignments apply to both 10BASE-T and 100BASE-TX devices.
8
1
Tx/Rx LED
(amber)
Link LED
(green)
Table 10. Ethernet connector pin-number assignments..
Pin
Signal
Pin
Signal
1
Transmit data+
5
Not connected
2
Transmit data-
6
Receive data -
3
Receive data+
7
Not connected
4
Not connected
8
Not connected
Remote Supervisor Adapter communication ports
The server has four communication ports that are used by the Remote Supervisor
Adapter. Three of the ports are located on the adapter and one is located at the lower
left corner of the rear panel (as viewed from the rear).
•
The interconnect function uses the ASM interconnect (peer-to-peer) port and
enables you to connect the server with other servers.
•
The remote expansion I/O management function uses the RXE management port
and enables the Remote Supervisor Adapter to manage an attached optional IBM
RXE-100 Remote Expansion Enclosure. The RXE expansion port enables the
exchange of data between the server and the enclosure.
•
The Ethernet port enables remote management of the server through a network.
•
The serial port enables remote management of the server through a modem.
If you want to use the Remote Supervisor Adapter to manage the server remotely or
to connect the server to another server, connect the appropriate cables to the Remote
Supervisor Adapter ports.
Chapter 5. Installing options
91
Attention: Do not connect the ASM interconnect port to the RXE management port
(shown at “Input/output ports” on page 87).
To enable remote server management through a network, use the Remote Supervisor
Adapter Ethernet port. To enable remote server management using a modem, use
the Remote Supervisor Adapter serial port. To connect the server with another
server, use the ASM interconnect port.
See the Remote Supervisor Adapter documentation on the xSeries 360
Documentation CD for more information.
The following illustration shows the communication ports and other major components
on the Remote Supervisor Adapter.
Lithium
battery
Ethernet link
LED (green)
Ethernet port
(RJ-45)
Ethernet activity
LED (green)
ASM Interconnect port
(RJ-14)
Error LED
(amber)
System board
connector
(J5)
Serial port
(COM)
P- P
Power LED
(green)
External power
supply connector
Ethernet port
Connect a CAT 3 or CAT 5 Ethernet cable to this port to enable a LAN
connection or TELNET session. The Ethernet port LEDs on the Remote
Supervisor AdapterRemote Supervisor Adapter indicate whether the link is
good and whether activity is taking place on the network.
Serial port
Connect a serial cable to this port to enable system management through a
modem, or connect a null modem cable to enable system management
through a workstation or laptop computer.
Advanced System Management (ASM) interconnect port
Attach an ASM Interconnect module (which comes with the server) to this
port to connect the Remote Supervisor Adapter to the other devices on the
ASM Interconnect network.
Power and error LEDs
The green power LED indicates the status of the power connection. The
amber Error LED indicates an error on the Remote Supervisor Adapter.
External power-supply connector
Connect the optional power-supply adapter to this connector. This
connection provides power to the Remote Supervisor Adapter, independent
of the server power supply.
Lithium battery
This battery provides backup of the Remote Supervisor Adapter real-time
clock, event log, and configuration settings.
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IBM® xSeries 360: User’s Reference
System board connector
This cable connects to the Remote Supervisor Adapter cable connector (J39)
on the system board.
Cabling the server
See “Input/output ports” on page 87 for a description of the I/O ports on the rear of the
server.
The following illustration shows the cable routing for a typical server configuration.
Detailed cabling instructions, including the use of the cable management arm
(shipped with the server) are in the Rack Installation Instructions provided with the
server.
Notes:
1. The illustrations in this document might differ slightly from your hardware.
2. See the documentation that comes with the options for additional cabling
instructions. It might be easier for you to route any cables before you install
certain options.
3. If you have just plugged the power cords of the server into an electrical outlet, you
must wait 30 seconds before pressing the power-control button.
Chapter 5. Installing options
93
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IBM® xSeries 360: User’s Reference
Chapter 6. Solving Problems
This chapter provides basic troubleshooting information to help you resolve some
common problems that might occur while setting up the server.
If you cannot locate and correct the problem using the information in this chapter, see
“Getting information, help, and service” on page 144 for more information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
•
POST beep codes, error messages, and error logs
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See “POST” on page 97
for more information.
•
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradable read-only memory
(ROM) on the system board. These programs are the primary method of testing
the major components of the server. See “Diagnostic programs and error
messages” on page 111 for more information.
•
Light Path Diagnostics feature
The server has light-emitting diodes (LEDs) to help you identify problems with
server components. By following the light path, you can quickly identify the type
of problem that occurred. The light path begins with the LEDs on the operator
information panel (also known as the front LED panel). See “Light Path
Diagnostics” on page 123 for more information.
•
Troubleshooting charts
These charts list problem symptoms, and suggested steps to correct the
problems. See “Troubleshooting charts” on page 129 for more information.
•
Customized support page
You can create a customized support page that is specific to your hardware,
complete with frequently asked questions, parts information, technical hints and
tips, and downloadable files. In addition, you can choose to receive electronic
mail (e-mail) notifications whenever new information becomes available about
your registered products.
After you register and create a profile for your IBM products, you can diagnose
problems using the IBM Online Assistant and you can participate in the IBM
discussion forum. For more detailed information about registering and creating a
customized profile for your IBM products, visit the following addresses on the
Web:
http://www.ibm.com/pc/register
http://www.ibm.com/pc/support
© Copyright IBM Corp. 2001
95
Server Support
Server working
properly?
Yes
Register and profile your server
After you register and profile, you will be able to:
• Diagnose problems using the IBM Online Assistant
• Participate in the IBM discussion forum
• Receive e-mail notifications of technical updates
related to your profiled products
No
Check all cables for loose connections
and verify that all optional devices you
®
installed are on the ServerProven list.
You can view the ServerProven list at:
Register at: http://www.ibm.com/pc/register
Profile at: http://www.ibm.com/pc/support
http://www.ibm.com/pc/compat
Problem
solved?
Yes
No
®
You can view the HelpCenter phone
numbers in the Support Phone List at:
http://www.ibm.com/pc/support
Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.
Problem
solved?
Yes
No
Flash the latest levels of BIOS,
service processor, diagnostics,
and RAID code.
You can download this code at:
http://www.ibm.com/pc/support
96
IBM® xSeries 360: User’s Reference
Yes
Problem
solved?
No
Phone an
IBM HelpCenter
POST
When you turn on the server, it performs a series of tests to check the operation of
server components and some of the options that are installed in the server. This
series of tests is called the power-on self-test, or POST.
If POST finishes without detecting any problems, a single beep sounds, and the first
screen of the operating system or application program appears.
If POST detects a problem, more than one beep sounds, and an error message
appears on the screen. See “POST beep code descriptions” and “POST error
messages” on page 100 for more information.
Notes:
1. If you have a power-on password or administrator password set, you must type
the password and press Enter, when prompted, before POST will continue.
2. A single problem might cause several error messages. When this occurs, work to
correct the cause of the first error message. After you correct the cause of the
first error message, the other error messages usually will not occur the next time
you run the test.
POST beep code descriptions
Beep codes are sounded in a series of long and short beeps.
The possible types of beep codes that the server might emit include the following:
No beep
If no beep occurs after the server completes POST, call for service.
Continuous beep
The startup (boot) microprocessor has failed, or the system board or speaker
subsystem might contain a failing component. If the system continues
through POST with no errors, call for service. If no video appears, the startup
microprocessor has failed; replace the startup microprocessor.
One short beep
One beep indicates that the server successfully completed POST and that
POST did not detect any configuration or functional errors. One beep also
occurs after the server completes POST if you type an incorrect power-on
password.
Two short beeps
POST encountered an error. The Configuration/Setup Utility program
displays additional information; follow the instructions that appear on the
screen. See “POST error messages” on page 100 for descriptions of the text
messages that might appear.
Three short beeps
A system-memory error has occurred. This combination occurs only if the
video basic input/output system (BIOS) code cannot display the error
message. Replace the failing memory module.
Repeating short beeps
The system board might contain a failing component, the keyboard might be
defective, or a key on the keyboard might be stuck. Ensure that:
•
Nothing is resting on the keyboard and pressing a key.
•
No key is stuck.
Chapter 6. Solving Problems
97
•
The keyboard cable is connected correctly to the keyboard and to the
correct connector on the server.
Running the diagnostic tests can isolate the server component that failed, but
you must have the system serviced. If the error code remains, call for service.
Note: If you just connected a new mouse or other pointing device, turn off
the server and disconnect that device. Wait at least 5 seconds; then,
turn on the server. If the error code does not occur, replace the
device.
One long and one short beep
POST encountered an error in the video controller. Call for service.
One long and two short beeps
The video I/O adapter ROM is not readable, or the video subsystem is
defective. This beep combination might also indicate that the system board
contains a failing component.
One long and three short beeps
The video subsystem has not detected a monitor connection to the server.
Ensure that the monitor is connected to the server. If the problem remains,
replace the monitor.
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IBM® xSeries 360: User’s Reference
POST beep codes
In addition to the beep codes that are described in “POST beep code descriptions” on
page 97, the server might emit beep codes that are described in the following table.
The numbers and hyphens describe the sequence of beeps and pauses. For
example, a 1-2-3 beep code is one beep, a pause, two consecutive beeps, another
pause, and three more consecutive beeps.
Table 11. POST beep codes.
Beep
code
1-1-2
Description
Microprocessor register test has failed.
1-1-3
CMOS write/read test has failed.
1-1-4
BIOS ROM checksum has failed.
Action
Call for service.
1-2-1
Programmable Interval Timer test has failed.
1-2-2
DMA initialization has failed.
1-2-3
DMA page register write/read test has failed.
1-2-4
RAM refresh verification has failed.
1-3-1
First 64 Kb RAM test has failed.
Reseat the memory modules or
install a memory module. If the
problem remains, call for service.
1-4-3
Interrupt vector loading test has failed.
Call for service.
2-1-1
Secondary DMA register test has failed.
2-1-2
Primary DMA register test has failed.
2-1-3
Primary interrupt mask register test has failed.
2-1-4
Secondary interrupt mask register test has
failed.
2-2-1
Interrupt vector loading has failed.
2-2-2
Keyboard controller test has failed.
2-2-3
CMOS power failure and checksum checks
have failed.
2-2-4
CMOS configuration information validation has
failed.
2-3-1
Screen initialization has failed.
Turn off the server, unplug all
power cords, and reconnect all
power cords; then, restart the
server. If the problem remains,
call for service.
2-3-2
Screen memory test has failed.
Call for service.
2-3-3
Screen retrace tests have failed.
2-3-4
Search for video ROM has failed.
2-4-1
Screen test indicates the screen is operable.
3-1-1
Timer tick interrupt test has failed.
3-1-2
Interval timer channel 2 test has failed.
3-1-3
RAM test has failed above address hex 0FFFF.
3-1-4
Time-of-Day clock test has failed.
3-2-1
Serial port test has failed.
3-2-4
Comparison of CMOS memory size against
actual has failed.
3-3-1
A memory size mismatch has occurred.
Reseat the memory modules or
install a memory module. If the
problem remains, call for service.
Chapter 6. Solving Problems
99
Table 11. POST beep codes.
3-3-2
I2C bus has failed.
Turn off the server, unplug all
power cords, and reconnect all
power cords; then, restart the
server. If the problem remains,
call for service.
3-3-3
No memory has been detected in the server.
Reseat the memory modules or
install a memory module. If the
problem remains, call for service.
Note: In some memory
configurations, the 3-3-3
beep code might sound
during POST followed by
a blank display screen. If
this occurs and the Boot
Fail Count feature in the
Start Options of the
Configuration/Setup Utility
is set to Enabled (its
default setting), you must
restart the server three
times to force the system
BIOS code to reset the
memory connector or
bank of connectors from
Disabled to Enabled.
POST error messages
The following table provides information about the error messages that might appear
during POST.
Note: The operator information panel is also known as the front LED panel.
Table 12. POST error messages.
POST message
062
Description
The server failed to start on three consecutive attempts.
All microprocessor caches are disabled. Repeatedly turning the server on
and then off or resetting the server might cause this problem.
Action: Start the Configuration/Setup Utility program and verify that all
settings are correct. Use the Cache Control selection in the
Advanced Setup menu of the Configuration/Setup Utility program
to enable the microprocessor caches.
If the problem remains, call for service. When the problem is corrected, be
sure to enable the caches.
101
102
106
An error occurred during the system board and microprocessor test.
114
An adapter read-only memory (ROM) error occurred.
Action: Call for service.
Action: Remove the options. If you can start the server without the
options installed, reinstall each option one at a time and retest
after each is reinstalled. When an option fails, replace it.
If you cannot isolate and correct the problem, call for service.
151
A real-time clock (RTC) error occurred.
Action: Call for service.
100
IBM® xSeries 360: User’s Reference
Table 12. POST error messages.
POST message
161
Description
The real-time clock battery has failed.
Action: Replace the battery yourself or call for service.
You can use the server until you replace the battery. However, you must
run the Configuration/Setup Utility program and set the time and date and
other custom settings each time you turn on the server.
162
A change in device configuration occurred. This error occurs under one or
more of the following conditions:
•
A new device has been installed.
•
A device has been moved to a different location or cable connection.
•
A device has been removed or disconnected from a cable.
•
A device is failing and is no longer recognized by the server as being
installed.
•
An external device is not turned on.
•
An invalid checksum is detected in the battery-backed memory.
Action: Verify that all external devices are turned on. You must turn on
external devices before turning on the server.
If you did not add, remove, or change the location of a device, a device is
probably failing. Running the diagnostic test might isolate the failing
device.
If you cannot isolate and correct the problem, call for service.
163
The time of day has not been set.
Action: Set the correct date and time. If the date and time are set
correctly and saved, but the 163 error message reappears, call
for service.
You can use the server until the system is serviced, but any application
programs that use the date and time will be affected.
Chapter 6. Solving Problems
101
Table 12. POST error messages.
POST message
164
Description
A change in the memory configuration occurred. This message might
appear after you add or remove memory.
Note: The server can be used with decreased memory capacity.
Action: 1.
2.
If POST error message 289 also occurred, follow the
instructions for that error message first.
If you just installed or removed memory, run the
Configuration/Setup Utility program; then exit, saving the
new configuration settings.
If the message appears again, shut down the server, reseat
the memory modules, and restart the server.
3.
If the problem remains, check to see if the system has
isolated the problem to a memory module:
•
If the Fault light on the operator information panel is on,
check to see if the MEM LED on the diagnostic LED
panel is on. (See “Level 2 diagnostic panel LEDs” on
page 124.) If it is on, check the DIMM Error LEDs next
to the memory sockets. If a DIMM error LED is on, run
the diagnostic program for the memory.
Note: If the server had a DIMM failure, an LED on the
memory board indicates the failing DIMM. If the
LED is not visible with the memory board in its
connector, you can remove the memory board
and press the button on the board to light the
LED for the failing DIMM.
•
—
If the tests fail, replace the DIMM. If the problem
remains after you replace the DIMM, call for
service.
—
If the memory tests do not fail, call for service.
If no error LED is on, the error logs in the
Configuration/Setup Utility program might provide
additional information on the memory error.
If the problem remains, call for service.
175
A vital product data (VPD) error occurred.
Action: Call for service.
176
177
178
A security hardware error occurred.
184
The power-on password information stored in the server has been
removed.
Action: Check for indications that someone has tampered with the server.
If no one has tampered with the server, call for service.
Action: From the Configuration/Setup Utility program main menu, select
System Security. Then, follow the instructions on the screen.
If this information cannot be restored, call for service.
185
A power failure damaged the stored information about the drive-startup
sequence.
Action: From the Configuration/Setup Utility program main menu, select
Start Options; then, follow the instructions on the screen.
If this information cannot be restored, call for service.
186
A system board or hardware error occurred.
Action: Call for service.
102
IBM® xSeries 360: User’s Reference
Table 12. POST error messages.
POST message
187
Description
The VPD serial number is not set.
Action: The system serial number is set in the VPD EEPROM at the time
of manufacturing. If the system board has been replaced, the
system serial number will be invalid and should be set. From the
main menu of the Configuration/Setup Utility program, select
System Information, and then select Product Data. If the
problem remains, call for service.
188
A vital product data (VPD) error occurred.
Action: Call for service.
189
An attempt has been made to access the server with invalid passwords.
After three incorrect attempts, the server locks up; that is, the logon data
fields are no longer available to the user.
Action: Call for service.
201
An error occurred during the memory controller test. This error can be
caused by:
•
Incorrectly installed memory
•
A failing memory module
•
A system-board problem
•
A memory-board problem
Action: 1.
2.
If you just installed memory, verify that the new memory is
correct for the server. Also verify that the memory is installed
and seated correctly.
If the problem remains, check to see if the system has
isolated the problem to a memory module:
•
If the system-error light on the operator information
panel is on, check the diagnostic panel to see if the
MEM LED on the diagnostic LED panel is on. See
“Level 2 diagnostic panel LEDs” on page 124 to identify
the diagnostic panel and locate the LED. If it is on,
check the DIMM error lights next to the memory sockets.
If a DIMM error LED is on, run the diagnostic program
for the memory.
Note: If the server had a DIMM failure, an LED on the
memory board indicates the failing DIMM. If the
LED is not visible with the memory board in its
connector, you can remove the memory board
and press the button on the board to light the
LED for the failing DIMM.
3.
•
If the tests fail, replace the DIMM. If the problem
remains after you replace the DIMM, call for service.
•
If the memory tests do not fail, call for service.
If no error LED is on, the error logs in the
Configuration/Setup Utility program might provide additional
information on the memory error.
If the problem remains, call for service.
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103
Table 12. POST error messages.
POST message
289
Description
An error occurred during POST memory tests and a failing DIMM was
disabled.
Note: You can use the server with decreased memory.
Action: 1.
2.
If you just installed memory, verify that the new memory is
correct for the server. Also verify that the memory is installed
and seated correctly. Start the Configuration/Setup Utility
program and select Memory Settings from the Advanced
Setup menu to enable the DIMM.
If the problem remains, replace the failing DIMM.
If the problem remains, call for service.
301
303
An error occurred during the keyboard and keyboard controller test. These
error messages also might be accompanied by continuous beeping.
Action: Ensure that:
•
Nothing is resting on the keyboard and pressing a key.
•
No key is stuck.
•
The keyboard cable is connected correctly to the keyboard
and to the correct connector on the server.
Running the diagnostic tests can isolate the server component that failed,
but you must have the system serviced. If the error message remains, call
for service.
Note: If you just connected a new mouse or other pointing device, turn
off the server and disconnect that device. Wait at least 5 seconds;
then, turn on the server. If the error message goes away, replace
the device.
602
Invalid diskette boot record
Action: 1.
Replace the diskette.
2.
If the problem remains, make sure that the diskette drive
cables are correctly and securely connected.
3.
If the problem remains, replace the diskette drive.
If the problem remains, call for service.
604
662
An error occurred during a diskette drive test.
Action: 1.
Verify that the Configuration/Setup Utility program correctly
reflects the type of diskette drive that you have installed.
2.
Run the diagnostic tests. If the diagnostic tests fail, call for
service.
A diskette drive configuration error occurred.
Action: If you removed a diskette drive, make sure that the diskette drive
setting is correct in the Configuration/Setup Utility program. If the
setting is not correct, change it.
If the problem remains, call for service.
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IBM® xSeries 360: User’s Reference
Table 12. POST error messages.
POST message
11xx
Description
An error occurred during the system-board serial port test.
Action: If you have a modem, serial printer, or other serial device
attached to the server, verify that the serial cable is connected
correctly. If it is, use the following procedure:
1.
Turn off the server.
2.
Disconnect the serial cable from the serial port.
3.
Wait 5 seconds; then, turn on the server.
If the POST error message does not reappear, either the serial cable or
the device is probably failing. See the documentation that comes with the
serial device for additional testing information.
If the POST error message reappears, call for service.
1162
The serial port configuration conflicts with another device in the system.
Action: 1.
2.
1301
Make sure the IRQ and I/O port assignments needed by the
serial port are available.
If all interrupts are being used by adapters, you might need
to remove an adapter to make an interrupt available to the
serial port, or force other adapters to share an interrupt.
Cable to the operator information panel not detected.
Action: Make sure that the cable to the operator information panel card is
connected.
If the problem remains, call for service.
1302
Cable to SCSI Backplane not detected.
Action: Make sure that the cable between the Level 2 Light Path card and
the SCSI hard drive back plane is connected.
If the problem remains, call for service.
1303
Cable to Hotplug Switch not detected.
Action: Make sure that the cable between the PCI switch card and the
system board (J36) is connected.
If the problem remains, call for service.
1304
Cable to Media not detected.
Action: Make sure that the cable between the media interposer card and
the Level 2 Light Path card is connected.
If the problem remains, call for service.
1600
The Remote Supervisor Adapter is not functioning.
Action: 1.
2.
Verify that the jumpers for the Remote Supervisor Adapter
are set correctly.
Disconnect the server from all electrical sources, wait for 30
seconds, reconnect the server to the electrical sources, and
restart the server.
If the problem remains, call for service.
1162
The serial port configuration conflicts with another device in the server.
Start the Configuration/Setup Utility program and ensure that the IRQ and
I/O port assignments needed by the serial port are available.
Chapter 6. Solving Problems
105
Table 12. POST error messages.
POST message
1800
1962
Description
A PCI/PCI-X adapter has requested a hardware interrupt that is not
available.
Action: 1.
Make sure that the PCI/PCI-X adapter and all other adapters
are set correctly in the Configuration/Setup Utility program. If
the interrupt resource settings are not correct, change the
settings.
2.
If all interrupts are being used by other adapters, you might
need to remove an adapter to make an interrupt available to
the PCI/PCI-X adapter, or you might need to force other
adapters to share an interrupt.
No valid startup devices were found. The system cannot find the startup
drive or operating system.
Action: Be sure that the drive that you want to start from is in the startup
sequence.
1.
Select Start Options from the Configuration/Setup Utility
program main menu. If you are unable to set the startup
sequence, call for service.
2.
Check the list of startup devices in the Startup device data
fields. Is the drive that you want to start from in the startup
sequence?
Yes
Exit from this screen; then, select Exit Setup to exit
from the Configuration/Setup Utility menu. Go to
step 3.
No
3.
Follow the instructions on the screen to add the
drive; then, save the changes and exit the
Configuration/Setup Utility menu. Restart the
server.
Is an operating system installed?
Yes
Turn off the server. Go to step 4.
No
4.
Install the operating system in the server; then,
follow the operating system instructions to shut
down and restart the server.
During server startup, watch for messages indicating a
hardware problem.
If the same error message appears, call for service.
2400
An error occurred during the testing of the video controller on the system
board. This error can be caused by a failing monitor or a failing system
board.
Action: Verify that the monitor is connected correctly to the video
connector. If the monitor is connected correctly, call for service.
2462
A video memory configuration error occurred.
Action: Make sure that the monitor cables are correctly and securely
connected to the server.
If the problem remains, call for service.
5962
An IDE CD-ROM configuration error occurred.
Action: Check the signal and power cable connections to the CD-ROM
drive.
If the problem remains, call for service.
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IBM® xSeries 360: User’s Reference
Table 12. POST error messages.
POST message
8603
Description
An error occurred during the mouse (pointing device) controller test. The
addition or removal of a mouse, or a failing system board can cause this
error.
Note: This error also can occur if electrical power was lost for a very brief
period and then restored. In this case, turn off the server for at
least 30 seconds; then, turn it back on.
Action: Ensure that the keyboard and mouse (pointing device) are
attached to the correct connectors. If they are connected
correctly, use the following procedure:
1.
Turn off the server.
2.
Disconnect the mouse from the server.
3.
Turn on the server.
If the POST error message does not reappear, the mouse is probably
failing. See the documentation that comes with the mouse for additional
testing information. If the problem remains, replace the mouse or pointing
device.
If the POST error message reappears, run the diagnostic tests to isolate
the problem. If the diagnostic tests do not find a problem and the POST
error message remains, call for service.
00012000
Microprocessor machine check.
Action: 1.
2.
0001950x
Update the system BIOS.
If the problem remains, replace the microprocessor.
Microprocessor x is not functioning.
Action: Replace microprocessor x.
(The microprocessor x error light will be on.)
If the problem remains, call for service.
0001970x
Microprocessor x failed the built-in self test.
Action: Replace microprocessor x.
(The microprocessor x error light will be on.)
If the problem remains, call for service.
Chapter 6. Solving Problems
107
Table 12. POST error messages.
POST message
00180100
00180200
Description
A PCI/PCI-X adapter has requested memory resources that are not
available.
Action: 1.
If the PCI/PCI-X adapter that is requesting the memory
resources is the start (boot) device, you might need to
change the order of the adapters in the PCI-X slots. Memory
is allocated to devices in the order that is specified in the
Boot Priority option from the Start Options menu in the
Configuration/Setup Utility program. Ensure that the adapter
is early in the boot priority order so that it is allocated the
necessary memory resources.
2.
Make sure that the PCI/PCI-X adapter and all other adapters
are set correctly in the Configuration/Setup Utility program. If
the memory resource settings are not correct, change the
settings.
3.
If all memory resources are being used and either integrated
SCSI or integrated Ethernet are not being used, you can
make more memory resources available by disabling
integrated SCSI, integrated Ethernet, or both, using the
Configuration/Setup Utility program.
4.
If all memory resources are being used, you might need to
remove an adapter to make memory available to the
PCI/PCI-X adapter. Disabling the adapter BIOS on the
adapter might correct the error. Refer to the documentation
that comes with the adapter.
A PCI/PCI-X adapter has requested an I/O address that is not available, or
the PCI/PCI-X adapter might be defective.
Action: 1.
2.
00180300
If the I/O port resource settings are correct, the PCI/PCI-X
adapter might be defective. Call for service.
A PCI/PCI-X adapter has requested a memory address that is not
available, or the PCI/PCI-X adapter might be defective.
Action: 1.
2.
00180400
Make sure that the I/O addresses for the PCI/PCI-X adapter
and all other adapters are set correctly in the
Configuration/Setup Utility program.
Make sure that the memory addresses for all other adapters
are set correctly in the Configuration/Setup Utility program. If
the memory resource settings are not correct, change the
settings.
If the memory resource settings are correct, the PCI/PCI-X
adapter might be defective. Call for service.
A PCI/PCI-X adapter has requested a memory address that is not
available.
Action: If all memory addresses are being used, you might need to
remove an adapter to make memory address space available to
the PCI/PCI-X adapter. Disabling the adapter BIOS code on the
adapter might correct the error. Refer to the documentation that
comes with the adapter.
00180500
A PCI/PCI-X-adapter ROM error occurred.
Action: Remove the PCI/PCI-X adapters. If you can start the server
without the adapters, reinstall each adapter one at a time and
retest after each is reinstalled. When an adapter fails, replace it.
If you cannot isolate and correct the problem, call for service.
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IBM® xSeries 360: User’s Reference
Table 12. POST error messages.
POST message
00180600
Description
A PCI-to-PCI bridge error occurred. More than one PCI bus tried to access
memory below 1 MB.
Action: Remove the PCI/PCI-X adapter that has the PCI bridge. If you
can start the server without the adapter, reinstall and retest the
adapter. If the adapter fails, replace it.
If you cannot isolate and correct the problem, call for service.
00180700
xxxxyyyy System board PCI/PCI-X device does not respond. (Where xxxx
is the PCI vendor ID and yyyy is the PCI device ID.)
Action: Start the Configuration/Setup Utility program, select Devices and
I/O Ports, and make sure that the device is enabled. If the
problem remains, call for service.
00180800
An unsupported PCI/PCI-X device is installed.
Action: Remove the PCI/PCI-X adapters. If you can start the server
without the adapters, reinstall each adapter one at a time and
retest after each is reinstalled. When an adapter fails, replace it.
If the problem remains, call for service.
00181000
PCI error.
Action: Remove the PCI/PCI-X adapters. If you can start the server
without the adapters, reinstall each adapter one at a time and
retest after each is reinstalled. When an adapter fails, replace it.
If the problem remains, call for service.
01295085
The ECC checking hardware test failed.
Action: Call for service.
0129800x
No update data is available for microprocessor x.
Action: Update the system BIOS code to a level that supports the
microprocessors that are installed in the server.
0129810x
The update data for microprocessor x is incorrect.
Action: Update the system BIOS code to a level that supports the
microprocessors that are installed in the server.
01298200
Microprocessor speed mismatch
Action: The microprocessors that are installed do not run at the same
speed; install microprocessors with identical speeds.
I9990301
A hard disk drive error occurred.
Action: If an amber hard disk drive status light is on, replace the drive. If
no light is on, or if the problem remains after replacing the drive,
call for service.
I9990305
POST could not find an operating system.
Action: Install an operating system. If you have already installed the
operating system, check the drive startup sequence. If the drive
sequence is correct, run the diagnostic tests to verify that the
hard disk drive is functioning correctly. If there is a problem with
the hard disk drive (such as a bad sector), you might need to
reinstall the operating system.
If you cannot reinstall the operating system, call for service.
I9990650
AC power has been restored.
Action: No action is required. This message appears each time ac power
is restored to the server after an ac power loss.
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109
Table 12. POST error messages.
POST message
Other Numbers
Description
POST found an error.
Action: Follow the instructions on the screen.
ServerGuide problems
Look for the symptom in the left column of the chart. Probable solutions to the
problem are in the right column.
Table 13. Setup and Installation CD.
Symptom
Suggested Action
Setup and Installation CD will
not start.
•
Ensure that the system is a supported server with a startable (bootable) CDROM drive.
•
If the startup (boot) sequence settings have been altered, ensure that the CDROM drive is first in the startup sequence.
ServeRAID program cannot
view all installed drives, or
cannot install the NOS.
•
Ensure that there are no duplicate SCSI IDs or IRQ assignments.
•
Ensure that the hard disk drive is connected properly.
The operating system
installation program
continuously loops.
Make more space available on the hard disk drive.
ServerGuide will not start the
NOS CD.
Ensure that the NOS CD you have is supported by the ServerGuide program. See
the Setup and Installation CD label for a list of supported NOS versions.
Cannot install NOS - option is
unavailable.
Ensure that the NOS is supported on the server. If the NOS is supported, either there
is no logical drive defined (ServeRAID systems) or the ServerGuide System Partition
is not present. Run the ServerGuide setup and configuration program and ensure
that setup is complete.
Table 14. System Updates and Applications CD.
Symptom
Suggested Action
Get "time out" or "Unknown
host" errors
Ensure that you have access to the Internet through FTP directly.
Error logs
The POST error log contains the three most recent error codes and messages that
the system generated during POST. The System Event/Error log contains all the
system error and warning messages that the system has generated.
You can view the contents of the POST error log from the Configuration/Setup Utility
program. You can view the contents of the System Event/Error log from either the
Configuration/Setup Utility program or from the diagnostic programs:
110
•
Start the Configuration/Setup Utility program and select Error Logs from the
main menu; then, select either Post Error Log or System Event/Error Log. See
“Starting the Configuration/Setup Utility program” on page 14 for details.
•
Start the diagnostic programs; select Hardware Info from the top of the
diagnostic programs screen; select System Error Log from the list that appears;
then, follow the instructions on the screen. See “Starting the diagnostic
programs” on page 111 for details.
IBM® xSeries 360: User’s Reference
Small computer system interface (SCSI) messages
If you receive a SCSI error message while running the SCSISelect Utility program,
one or more of the following might be causing the problem:
•
A failing SCSI device (adapter, drive, controller)
•
An improper SCSI configuration
•
Duplicate SCSI IDs in the same SCSI chain
•
An improperly installed SCSI terminator
•
A defective SCSI terminator
•
An improperly installed cable
•
A defective cable
To solve the problem, verify that:
•
The external SCSI devices are turned on. You must turn on all external SCSI
devices before turning on the server.
•
The cables for all external SCSI devices are connected correctly.
•
The last device in each SCSI chain is terminated properly.
•
The SCSI devices are configured correctly.
If you have verified these items and the problem remains, run the diagnostic programs
to obtain additional information about the failing device. If the error remains or recurs,
call for service.
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradable read-only memory (ROM)
on the system board. These programs are the primary method of testing the major
components of the server.
Diagnostic error messages indicate that a problem exists; they are not intended to be
used to identify a failing part. Troubleshooting and servicing of complex problems that
are indicated by error messages should be performed by trained service personnel.
Sometimes the first error to occur causes additional errors. In this case, the server
displays more than one error message. Always follow the suggested action
instructions for the first error message that appears.
Starting the diagnostic programs
To start the diagnostic programs:
1. Turn on the server and watch the screen.
2. When the message F2 for Diagnostics appears, press F2.
If a power-on password is set, the server prompts you for it. Type the power-on
password, and press enter.
3. When the Diagnostic Programs screen appears, select either Extended or Basic
from the top of the screen.
4. Select the test that you want to run from the list that appears; then, follow the
instructions on the screen.
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111
Notes:
a. If the server stops during testing and you cannot continue, restart the server
and try running the diagnostic programs again. If the problem remains, call
for service.
b.
The keyboard and mouse (pointing device) tests assume that a keyboard and
mouse are attached to the server.
c.
If you run the diagnostic programs with no mouse attached to the server, you
will not be able to navigate between test categories using the Next Cat and
Prev Cat buttons. All other functions that are provided by mouse-selectable
buttons are also available using the function keys.
d. You can test the USB keyboard by using the regular keyboard test. The
regular mouse test can test a USB mouse. Also, you can run the USB
interface test only if there are no USB devices attached.
e. You can view server configuration information (such as system configuration,
memory contents, interrupt request (IRQ) use, direct memory access (DMA)
use, device drivers, and so on) by selecting Hardware Info from the top of the
screen.
f.
You can press F1 while running the diagnostic programs to obtain Help
information. You also can press F1 from within a help screen to obtain online
documentation from which you can select different categories. To exit from
the help information and return to where you left off, press Esc.
If the diagnostic programs do not detect any hardware errors but the problem remains
during typical server operations, a software error might be the cause. If you suspect a
software problem, refer to the information that comes with the software package.
Error code format
This section shows the format of the error codes that might appear in the detailed test
log and summary log when running the diagnostic programs.
The error code format is as follows:
fff-ttt-iii-date-cc-text message
where:
112
fff
is the three-digit function code that indicates the function being
tested when the error occurred. For example, function code 089
is for the microprocessor.
ttt
is the three-digit failure code that indicates the exact test failure
that was encountered. (These codes are for trained service
personnel and are described in the Hardware Maintenance
Manual.)
iii
is the three-digit device ID. (These codes are for trained service
personnel and are described in the Hardware Maintenance
Manual.)
date
is the date that the diagnostic test was run and the error
recorded.
cc
is the check value that is used to verify the validity of the
information.
text message
is the diagnostic message that indicates the reason for the
problem.
IBM® xSeries 360: User’s Reference
Text message format
This section shows the format of the diagnostic text messages that might appear in
the detailed test log and summary log when running the diagnostic programs.
The diagnostic text message format is as follows:
Function Name: Result (test specific string)
where:
Function Name
The name of the function being tested when the error
occurred. This corresponds to the function code (fff) shown
in the previous list.
Result
This can be one of the following:
test specific string
Passed
This result occurs when the diagnostic
test is completed without any errors.
Failed
This result occurs when the diagnostic
test discovers an error.
User Aborted
This result occurs when you stop the
diagnostic test before it is complete.
Not Applicable
This result occurs when you specify a
diagnostic test for a device that is not
present.
Aborted
This result occurs when the test could
not proceed, for example, because of
the system configuration.
Warning
This result occurs when a possible
problem is reported during the
diagnostic test, such as when a device
that is to be tested is not installed.
Additional information that you can use to analyze the
problem.
Viewing the test log
When the tests have been completed, you can view the test log by selecting Utility
from the top of the screen and then selecting View Test Log.
Notes:
1. You can view the test log only while you are in the diagnostic programs. When
you exit the diagnostic programs, the test log is cleared (saved test logs are not
affected). To save the test log so that you can view it later, click Save Log on the
diagnostic programs screen and specify a location and name for the saved log
file.
2. To save the test log to a diskette, you must use a diskette that you have formatted
yourself; this function does not work with preformatted diskettes. If the diskette
has sufficient space for the test log, the diskette may contain other data.
Viewing the System Event/Error log
You can also view the System Event/Error log from the diagnostic programs. See the
instructions at “Error logs” on page 110.
Chapter 6. Solving Problems
113
Diagnostic error message tables
The following tables provide descriptions of the error messages that might appear
when you run the diagnostic programs.
Note: Not all messages in this table apply to your server.
Important: If diagnostic error messages appear that are not listed in the following
tables, call for service.
Code
Function
001 Core system
Result
Failed
005
011
015
Video port
Serial port
USB interface
Aborted
020
PCI/PCI-X
interface
SCSI interface
030
114
IBM® xSeries 360: User’s Reference
Failed
Failed
Failed
Description
Action
Processor board, ECC Logic Call for service.
System board
Processor and system boards
Integrated serial port
Can NOT test USB interface 1. Turn off the server.
while it is in use.
2. Disconnect all USB
Note: If you have a USB
devices from the
keyboard, mouse, or
server. Replace any
other USB device
USB keyboard and
attached, you cannot
mouse with a standard
run the diagnostic
keyboard and mouse.
program for the USB
3. Turn on the server.
interface.
4. Run the diagnostic test
again.
USB interface failed
Call for service.
PCI/PCI-X slot latch
Call for service.
mechanism is defective
SCSI adapter in slot n failed
See the information
register/counter/power test
provided with the adapter
for instructions.
(where n is the slot number of
If the problem remains, call
the failing adapter)
for service.
Call for service.
SCSI controller on system
board failed
register/counter/power test
Code
Function
035 ServeRAID
Result
Aborted
Description
Test setup error: No
ServeRAID adapter found on
system board or PCI bus
Action
Make sure that the
ServeRAID adapter is
properly installed.
If the problem remains,
replace the ServeRAID
adapter.
Failed
Adapter in slot n;
adapter/drive configuration
error
If the problem remains, call
for service.
Run the ServeRAID
Configuration utility.
If the problem remains,
(where n is the slot number of replace the ServeRAID
the failing adapter)
adapter in slot n.
Adapter in slot n; internal error
If the problem remains, call
(where n is the slot number of for service.
the failing adapter)
Logical drive m on adapter in
slot n
(where m is the number of the
failing logical drive and n is the
slot number of the adapter)
On system board; internal
error
On system board;
adapter/drive configuration
error
Logical drive on system board
adapter
Adapter in slot n; memory
allocation error
Run the ServeRAID
Configuration utility.
If the problem remains, call
for service.
Call for service.
(where n is the slot number of
the failing adapter)
On system board; memory
allocation error
On system board; PCI
configuration error
On system board; POST error
Adapter in slot n; POST error Replace the ServeRAID
adapter in slot n. If the
(where n is the slot number of problem remains, call for
the failing adapter)
service.
Adapter in slot n; PCI
configuration error
075
Power supply
Failed
(where n is the slot number of
the failing adapter)
SCSI drive on adapter in slot Check the cable and power
n, SCSI ID m
connections on the drive. If
the problem remains, call
(where n is the slot number of for service.
the adapter and m is the SCSI
ID of the drive)
Voltage sensed by the system Call for service.
is out of range
Chapter 6. Solving Problems
115
Code
Function
Result
089 Microprocessor Failed
Description
Invalid microprocessor in
socket xyz or BIOS setup
problem
1.
2.
(where xyz identifies the
microprocessor that is causing
the error message)
Processor in socket id xyz is
installed but not functioning
3.
(where xyz identifies the
microprocessor that is causing
the error message)
Microprocessor in socket id
xyz
The error light
associated with the
microprocessor may
be lit.
Microprocessor in socket id
xyz is defective
If the server does not
have the most current
level of BIOS code
installed, update the
BIOS code.
If the problem remains,
replace the xyz
microprocessor and
run the test again.
If the problem remains, call
for service.
1. Reseat the
microprocessor.
2.
(where xyz identifies the
microprocessor that is causing
the error message)
Note:
Action
Check the System
Error log for related
error messages.
If the problem remains,
replace the
microprocessor.
If the problem remains, call
for service.
Replace the
microprocessor.
(where xyz identifies the
If the problem remains, call
microprocessor that is causing for service.
the error message)
Test setup error. Application 1. Verify that the
microprocessor not installed
application
or BIOS setup problem
microprocessor is
installed and seated
correctly.
VRM corresponding to
Microprocessor in socket xyz
is defective
2.
If the server does not
have the most current
level of BIOS code
installed, update the
BIOS code.
3.
If the problem remains,
replace the application
microprocessor and
run the test again.
If the problem remains, call
for service.
Replace the VRM.
If the problem remains, call
for service.
(where xyz identifies the
microprocessor whose VRM is
causing the error message)
VRM corresponding to
Install a VRM.
Microprocessor in socket id
If the problem remains, call
xyz is not installed
for service.
(where xyz identifies the
microprocessor whose VRM is
causing the error message)
116
IBM® xSeries 360: User’s Reference
Code
Function
Result
091 RXE expansion Failed
port
165
166
175
Remote
Supervisor
Adapter
System
management
Failed
Failed
System thermal Failed
Description
Ping rate failure
Receive threshold exceeded
Transmit threshold exceeded
Connection error
Remote Supervisor Adapter
built-in system test (BIST)
indicates failed tests.
Unable to restart Remote
Supervisor Adapter.
I2C Bus Error. See System
Error log for details from both
SERVPROC and DIAGS
messages.
I2C Bus xyz defective or
devices on this bus are
functioning incorrectly.
Remote Supervisor Adapter is
temporarily unreachable or not
installed.
Remote Supervisor Adapter
may be busy
ASM communication failed
I2C bus failure
I2C cable disconnected
Restart ASM error
System management failure
Remote Supervisor Adapter
BIST failed
System management
hardware on system board
failed
Action
Verify that the cables are
connected correctly and
securely and try again.
If the problem remains, call
for service.
Disconnect all server and
option power cords from
the server, wait 30
seconds, reconnect, and
try again.
If problem remains, call for
service.
1.
Ensure that you have
downloaded and
installed the most
current level of
Remote Supervisor
Adapter code, and try
again.
2.
Ensure that the
Remote Supervisor
Adapter is fully
plugged in and that the
internal cable is firmly
connected between
the adapter and the
system board, then try
again.
3.
Disconnect all server
and all option power
cords from the server,
wait 30 seconds,
reconnect the cords,
then try again.
If problem remains, call for
service.
Replace the indicated fan.
Fan # n
(where n is the number of the
failing fan)
Note:
The fan LED on the
diagnostic LED panel
may be lit.
Temperature sensed on
If one of the fan LEDs on
system board is out of range the diagnostic LED panel is
on, remove top cover and
replace fan whose LED is
lit. If the problem remains,
call for service.
Chapter 6. Solving Problems
117
Code
Function
180 Status display
201
System
memory
Result
Failed
Aborted
Failed
118
IBM® xSeries 360: User’s Reference
Description
Diagnostic LED panel
Operator information panel
(also known as the front LED
panel)
LED on hot-swap drive
backplane
LED on memory board
LED on system board
LED on RXE operator panel
LED on RXE PCI-X backplane
LED on RXE backplane
LED on fan
LED on RXE fan
Test setup error: Corrupt BIOS
in ROM
Action
If an LED identifies a failed
component, replace the
component.
If problem remains, call for
service.
Call for service
Replace the fan.
If the server does not have
the most current level of
BIOS code installed,
Test setup error: Corrupt DMI update the BIOS code to
BIOS, information in BIOS is the most current level.
not as expected
If the problem remains, call
for service.
1. Reseat the failing
DIMM in location n
DIMM.
(where n is the number of the
socket that contains the failing 2. If the problem remains,
replace the DIMM.
DIMM)
3. If the problem remains,
call for service.
Code
Function
Result
202 Microprocessor Aborted
cache
Description
Test setup error: BIOS cannot 1.
access VPD information
Test setup error: Corrupt DMI
BIOS. Information in BIOS is
not as expected
Test setup error: No cache
2.
detected on microprocessor
socket id xyz, or BIOS setup
problem
3.
Action
If the server does not
have the most current
level of BIOS code
installed, update the
BIOS code to the most
current level
Run the diagnostic
program again.
If the problem remains,
replace the failing
(where xyz identifies the
processor.
microprocessor that is causing
the error message)
If the problem remains, call
Test setup error: Unknown
for service.
hardware problem associated
with microprocessor in socket
id xyz.
Failed
(where xyz identifies the
microprocessor that is causing
the error message)
1.
Microprocessor in socket ID
xyz
Reseat the identified
microprocessor.
2.
(where xyz identifies the
microprocessor that is causing
the error message)
If the problem remains,
replace the
microprocessor.
Note:
Warning
206
215
Diskette drive
CD-ROM
Failed
Aborted
217
Failed
Hard disk drive Failed
301
Keyboard
Failed
The indicated
microprocessor LED
will be on.
Test setup error:
Microprocessor cache is
disabled. Use system setup to
enable before retrying the test
Internal diskette drive bay
The CD-ROM drive is not
present
If the problem remains, call
for service.
Use the Cache Control
choice from the Advanced
Setup menu to enable the
microprocessor cache.
If the problem remains, call
for service.
Call for service.
Verify that the cables are
properly connected to the
CD-ROM drive.
If the problem remains, call
for service.
On system board
Call for service.
BIOS drive # n (where n is the Call for service.
drive bay number)
On system board keyboard
1. Verify that the
test failed
keyboard cable is
connected.
2.
302
Mouse
Failed
On system board pointing
device test failed.
If the problem remains,
replace the keyboard
cable.
If the problem remains, call
for service.
Replace the pointing
device. If the problem
remains, call for service.
Chapter 6. Solving Problems
119
Code
Function
305 Video monitor
Result
Description
Not
Any message
applicable
405
Failed
415
Ethernet
Analog/digital
modem
Not
applicable
In PCI-X slot n
(where n is the PCI-X slot
number in which the failing
Ethernet adapter is installed)
On system board
No modem was detected
Action
Refer to the information
that comes with the
monitor.
Replace the Ethernet
adapter in slot n. If the
problem remains, call for
service.
Call for service.
1. Verify that the modem
is properly attached to
the server.
2.
PCI modem detected but not
enabled
If the problem remains, call
for service.
1. Change the
configuration to enable
the modem.
2.
Failed
Modem reset failed
No dial tone detected
If the problem remains,
replace the modem.
If the problem remains,
replace the modem.
If the problem remains, call
for service.
Replace the modem.
If the problem remains, call
for service.
1. Make sure that the
phone line attached to
the modem has a dial
tone. (Connect a
phone to the line and
listen, if necessary.) If
there is no tone, have
the phone line
serviced.
2.
If the problem remains,
replace the modem.
If the problem remains, call
for service.
Recovering the BIOS code
If the BIOS code has become damaged, such as from a power failure during a flash
update, you can recover the BIOS code using the flash ROM page swap jumper (J56)
and a BIOS flash diskette.
Note: Use one of the following methods to obtain a BIOS flash diskette:
120
•
Use the ServerGuide program to make a BIOS flash diskette.
•
Download a BIOS flash diskette from the World Wide Web at
http://www.ibm.com/pc/support.
•
Contact your IBM service representative.
IBM® xSeries 360: User’s Reference
The flash memory of the server consists of a primary page and a backup page. The
J56 jumper controls which page is used to start the server. If the BIOS code in the
primary page is damaged, you can use the backup page to start the server; then, start
the BIOS flash diskette to restore the BIOS code to the primary page.
Complete the following steps to recover the BIOS code:
1. Turn off the server and peripheral devices and disconnect all power cords and
external cables; then, remove the cover.
2. Locate jumper J56 (flash-ROM page swap) on the system board. See the
illustrations of the system board jumper locations starting on page 62.
3. Move the jumper to pins 2 and 3 to enable BIOS recovery mode.
4. Reconnect all external cables and power cords and turn on the peripheral
devices.
5. Insert the BIOS flash diskette into the diskette drive and restart the server. The
system begins the power-on self-test (POST).
6. The Flash Update Utility program displays the Flash Update Menu. Select 1 Update POST/BIOS.
7. When prompted as to whether you want to move the current POST/BIOS image to
the backup ROM location, press N.
Attention: If you press Y, the damaged BIOS code will be copied into the
secondary page.
8. When prompted as to whether you want to save the current code to a diskette,
press N.
9. When prompted to choose a language, select a language (from 0 to 7) and press
Enter to accept your choice.
10. Attention: Do not restart the server at this time.
Remove the flash diskette from the diskette drive.
11. Turn off the server.
12. Move the jumper on J56 to pins 1 and 2 to return to normal startup mode.
13. Replace the cover and start the server.
Power supply LEDs
The ac and dc power LEDs on a power supply provide status information about the
power supply. The following illustration shows the location of the ac and dc power
LEDs.
Chapter 6. Solving Problems
121
Power supply 3
Locking latch
Locking handle
Power supply 2
Power supply 1
AC power LED
DC power LED
The following table describes the ac and dc power LEDs on a power supply.
AC power LED
DC power LED
Description and action
On
On
The power supply is on and operating correctly.
On
Off
Either the power-control button on the operator
information panel has not been pressed, or there is a dc
power problem.
Possible causes:
1.
The server is not turned on (the power LED is
blinking on the operator information panel).
Action: Press the power-control button to start the
server.
2.
The power supply has failed.
Action: Replace the power supply.
If the problem remains, call for service.
Off
Off
There is an ac power problem.
Possible causes:
1.
There is no ac power to the power supply.
Actions:
2.
Verify that:
•
The electrical cord is properly
connected to the server.
•
The electrical outlet functions
properly.
The power supply has failed.
Action: Replace the power supply.
If the problem remains, call for service.
122
IBM® xSeries 360: User’s Reference
Light Path Diagnostics
The Light Path Diagnostics LEDs help you to identify problems with server
components. By following the light path, you can quickly identify and fix the type of
problem that occurred. The light path begins with the LEDs on the operator
information panel (also known as the front LED panel). If the server encounters a
problem, it lights either the Information LED or the Fault LED.
To isolate the source of the trouble, examine the Level 2 Light Path Diagnostics LEDs
through the special cutout on the server top cover (shown at “Level 2 diagnostic panel
LEDs” on page 124). These LEDs can indicate a problem with a single component, or
a problem with one of several similar components. In the latter case, to isolate the
specific failing component, remove the server top cover and look for a lit LED on the
system board or on a component.
For example, if the FAN LED is lit, the specific failing fan is indicated by an LED
viewable with the top cover removed. If the MEM LED is lit, the specific failing DIMM
is indicated by an LED on the memory board.
Chapter 6. Solving Problems
123
Level 2 diagnostic panel LEDs
For the location of the Level 2 diagnostic panel LEDs, visible through a special cutout
area on the top cover, see the illustration at “Removing the server top cover and
bezel” on page 66. See “Level 2 Light Path Troubleshooting” on page 125 for
information about using them to identify problems. The following illustration identifies
the diagnostic panel LEDs.
EXP
(CR8)
See log
(CR17)
NMI
(CR7)
SP bus
(CR4)
Over
Temp
(CR9)
Fan
(CR6)
PCI
DASD
VRM
(CR19) (CR13) (CR15)
Mem
(CR3)
CPU
(CR18)
Out of
Spec
(CR14)
Non
PS3
Redund (CR10)
Remind
PS2
button
(CR11) (SW1)
PS1
(CR12)
The meanings of these LEDs are as follows:
EXP
Attached expansion I/O failure
NMI
Nonmaskable interrupt
Over Temp
System over temperature condition
PCI
PCI failure
VRM
VRM failure
DASD
Hard disk drive failure
Out of Spec
Power supplies being overdriven
PS2
Power supply number 2 failure
Remind button
Remind to invoke remind mode
PS1
Power supply number 1 failure
PS3
Power supply number 3 failure
Non Redund
Nonredundant power mode
CPU
Microprocessor failure
MEM
Memory failure
FAN
Fan failure
SP Bus
Remote Supervisor Adapter failure
See Log
See event log or Remote Supervisor Adapter log
for non-optimal condition information
Notes:
1. The server supports replaceable voltage regulator modules (VRMs).
2. The server supports a maximum of three power supplies.
Remind button
You can use the Remind button to place the Fault light on the front panel into the
remind mode (blinks every 2 seconds). By pressing the button, you acknowledge the
124
IBM® xSeries 360: User’s Reference
failure but indicate that you will not take immediate action. If a new failure occurs, the
Fault light turns on again.
The Fault light stays in Remind mode until one of the following conditions occurs:
•
All known problems are resolved
•
The system is restarted
•
A new problem occurs
You can use the Remind button to delay server maintenance until a later time. Also,
resetting the Fault light enables it to indicate any subsequent errors. If the light is still
blinking from the first error, cannot do this.
The Light Path Diagnostics feature might direct you to look for an LED on the system
board that identifies the specific failing component. The following illustration identifies
the LEDs on the system board.
PCI attention LED
PCI power LED
PCI switch card LED (CR 27)
Remote Supervisor Adapter
cable LED (CR28)
Microprocessor 4
VRM LED (CR20)
Microprocessor 4
LED (CR15)
Microprocessor 1
LED (CR4)
Microprocessor 1
VRM LED (CR2)
Microprocessor 3
LED (CR6)
Microprocessor 3
VRM LED (CR1)
Microprocessor 2
LED (CR8)
Microprocessor 2
VRM LED (CR21)
Power backplane
LED (CR34)
XA-32 chipset
VRM LED (CR29)
Level 2 Light Path Troubleshooting
Table 15 on page 126 provides detailed information about the action to take when the
Level 2 Light Path Diagnostics indicate a problem. The Level 2 LEDs remain lit even if
the server shuts down, provided that the power supplies are operating properly. This
feature helps you to isolate the problem if an error causes the server to shut down.
If the Level 2 Light Path Diagnostics indicate a problem that does not require
immediate action, you can press the Remind button on the diagnostic LED panel.
This causes the LED on the operator information panel to blink, reminding you that
you need to take action. The remind function enables normal operations to continue,
possibly using redundant components, until reduced server activity allows you to
Chapter 6. Solving Problems
125
correct the problem. The LED for the component causing the problem stays lit until
you make repairs.
Table 15. Light Path Diagnostics.
Fault LED on the
operator
information
panel (also
known as front
LED panel)
Level 2
diagnostic panel
LED on
On
None
The system error log is 75% or more
full or a Predictive Failure Analysis
(PFA) alert was logged.
Check the system error log and
correct any problems. See “Choices
available from the Configuration/Setup
Utility main menu” on page 14 for
information about clearing the error
log. Disconnecting the server from all
power sources for at least 30 seconds
will turn off the Fault LED.
EXP
A device in the RXE-100 expansion
enclosure has failed.
1.
If the Light Path diagnostics in the
enclosure indicate a problem,
replace the device.
2.
Check the server error log for
indications of a failure in a device
installed in the enclosure or in the
enclosure itself. See the problem
solving information in the
enclosure documentation.
A system error
was detected.
Check to see
which of the LEDs
on the diagnostic
panel (viewable
through the cutout
on the top cover)
are on.
On
Cause
Action
If these steps do not identify the
problem, call for service.
On
See Log
A non-optimal condition has occurred.
See the event log or the service
processor log for problem indications.
On
NMI
A nonmaskable interrupt occurred. A
PCI LED will probably also be on.
1.
If a PCI LED is on, follow the
instructions for that LED.
2.
If no PCI LED is on, restart the
server.
If the problem remains, call for
service.
On
SP Bus
The Remote Supervisor Adapter has
failed.
Call for service.
On
Over Temp
The system temperature has
exceeded the maximum rating.
1.
If a fan LED is on, replace the fan.
2.
Make sure the room temperature
is not too high. (See “Features
and specifications” on page 2.)
If the problem remains, call for
service.
On
FAN
One of the fans has failed or is
operating too slowly.
Note:
126
IBM® xSeries 360: User’s Reference
A failing fan can also cause
the TEMP and DASD LEDs to
be on.
Remove the top cover. The LED on
the failing fan will be lit. Replace the
fan.
Table 15. Light Path Diagnostics.
Fault LED on the
operator
information
panel (also
known as front
LED panel)
Level 2
diagnostic panel
LED on
On
PCI
Cause
An error occurred on a PCI/PCI-X
adapter. The failing adapter is
indicated by a lit LED.
Action
1.
Remove the top cover, identify the
PCI/PCI-X adapter with the lit
LED, and replace the adapter.
2.
If this does not correct the
problem, check the error log for
additional information.
3.
If you cannot correct the problem
from the information in the error
log, try to determine the failing
adapter by removing one adapter
at a time and restarting the server
after each adapter is removed.
If the problem remains, call for
service.
On
MEM
A memory error occurred.
1.
Remove the top cover, remove
the memory board, and check the
DIMM error LEDs on the memory
board.
Note:
On
VRM
A voltage regulator module has failed.
If the server had a DIMM
failure, an LED on the
memory board indicates
the failing DIMM. If the
LED is not visible with the
memory board in its
socket, you can remove
the memory board and
press the button on the
board to light the failing
DIMM’s LED.
2.
Replace the DIMM indicated by
the lit DIMM error LED.
1.
Remove the top cover, and check
the VRM error LEDs.
2.
Replace the VRM indicated by
the lit VRM error LED.
Chapter 6. Solving Problems
127
Table 15. Light Path Diagnostics.
Fault LED on the
operator
information
panel (also
known as front
LED panel)
Level 2
diagnostic panel
LED on
On
CPU
Cause
One of the microprocessors has
failed, or a microprocessor is installed
in the wrong connector.
Action
1.
Open the top cover and check the
microprocessor error LEDs on the
system board. If a
microprocessor error LED is on
for a microprocessor connector
that has a terminator card
installed instead of a
microprocessor, the
microprocessors are not installed
in the correct order. See
“Installing a microprocessor” on
page 79 for information about the
correct order for installing
microprocessors. Otherwise,
continue with the next step.
2.
Turn off the server, reseat the
microprocessor indicated by the
lit microprocessor error LED, and
restart the server.
3.
If the problem remains, replace
the microprocessor.
If the problem remains, call for
service.
On
DASD
A hot-swap hard disk drive has failed.
1.
If the amber hard disk drive status
LED on one of the hot-swap hard
disk drives is on, replace the
drive.
2.
Check the error log for additional
information. If the error log
indicates a temperature problem
and the fans are working
correctly, check for air flow
blockage.
On
Non Redund
The server is operating in
nonredundant power mode. Two or
more power supplies are installed in
the server, and either one power
supply has failed or the server has
reached a condition in which it is no
longer operating in redundant mode.
If a power supply has failed, replace
the failing power supply. If not, add a
power supply to ensure redundancy.
On
Out of Spec
The server is drawing more power
than the power supplies are rated for.
Either add a power supply or remove
a device from the server.
On
PS3
The third power supply has failed.
Replace the third power supply.
On
PS2
The second power supply has failed.
Replace the second power supply.
On
PS1
The first power supply has failed.
Replace the first power supply.
Off
None
The Light Path Diagnostics feature
has not detected a system error.
None
128
IBM® xSeries 360: User’s Reference
Troubleshooting charts
You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
If you cannot find the problem in the troubleshooting charts, go to “Starting the
diagnostic programs” on page 111 to test the server. If you have run the diagnostic
tests or if running the tests does not reveal the problem, call for service.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new software
or a new option and the server is not working, do the following before using the
troubleshooting charts:
1. Remove the software or device that you just added.
2. Run the diagnostic programs (see “Starting the diagnostic programs” on page
111) to determine if the server is running correctly. If the diagnostic programs
have not identified the problem and the server still does not work, call for service.
3. If the server works correctly, reinstall the new software or new device and
continue problem diagnosis using the troubleshooting charts.
Table 16. Troubleshooting charts.
Symptom
General problems
Suggested action
Call for service.
Problems such as broken cover
locks or indicator lights not working.
Intermittent problems
A problem occurs only occasionally
and is difficult to diagnose.
Verify that:
1.
All cables and cords are connected securely to the rear of the server and
attached options.
2.
When the server is turned on, air is flowing from the grill at the rear of the
server. If there is no airflow, the fans are not working. This causes the
server to overheat and shut down.
3.
The SCSI bus and devices are configured correctly and that the last external
device in each SCSI chain is terminated correctly.
If the problem remains, call for service.
CD-ROM drive problems
CD-ROM drive is not recognized.
Verify that:
1.
The primary IDE channel is enabled in the Configuration/Setup Utility
program.
2.
All cables and jumpers are installed correctly.
3.
The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
If there is a diskette in the drive, verify that:
Diskette drive problems
Diskette drive activity light stays on,
or the system bypasses the diskette
drive.
1.
The diskette drive is enabled in the Configuration/Setup Utility program.
2.
The diskette is good, and not damaged. (Try another diskette if you have
one.)
3.
The diskette contains the necessary files to start the server.
4.
The software program is working correctly.
If the diskette drive activity LED stays on, or the system continues to bypass the
diskette drive, call for service.
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129
Table 16. Troubleshooting charts.
Symptom
SCSI Expansion enclosure
problems
The SCSI expansion enclosure
used to work but does not work
now.
Suggested action
Verify that:
1.
The cables for all external SCSI options are connected correctly.
2.
The last option in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
3.
Any external SCSI option is turned on. You must turn on an external SCSI
option before turning on the server.
For more information, see the SCSI and expansion enclosure documentation. If
the problem remains, call for service.
RXE remote expansion enclosure
problems
Verify that:
1.
The cables between the server and the enclosure are connected correctly.
The RXE remote expansion
enclosure used to work but does not
work now.
2.
The enclosure is turned on.
Hard disk drive problems
1.
Remove the first drive not recognized and try the hard disk drive diagnostic
test again.
2.
If the remaining drives are recognized, replace the drive you removed with a
new drive.
Not all hard disk drives are
recognized by the hard disk drive
diagnostic (Fixed Disks) test.
For more information, see the RXE-100 Remote Expansion Enclosure
documentation and note whether any error LEDs on the enclosure are lit. If the
problem remains, call for service.
If the problem remains, call for service.
System stops responding during the
hard disk drive diagnostic test.
1.
Remove the hard disk drive that was being tested when the server stopped
responding and try the hard disk drive diagnostic test again.
2.
If the hard disk drive diagnostic test runs successfully, replace the drive you
removed with a new one.
If the problem remains, call for service.
Keyboard, mouse, or pointingdevice
1.
Make sure that the keyboard cable is properly connected to the server.
2.
Make sure that the server and the monitor are turned on.
All or some keys on the keyboard do
not work.
3.
Try using another keyboard.
If the problem remains, call for service.
The mouse or pointing device does
not work.
1.
Verify that the mouse or pointing-device cable is securely connected and the
device drivers are installed correctly.
2.
Try using another mouse or pointing device.
If the problem remains, call for service.
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Table 16. Troubleshooting charts.
Symptom
Memory problems
The amount of memory displayed is
less than the amount of memory
that is installed.
Suggested action
Verify that:
1.
The memory modules are seated properly.
2.
You have installed the correct type of memory.
3.
If you changed the memory, you updated the memory configuration with the
Configuration/Setup Utility program.
4.
All banks of memory on the DIMMs are enabled. The server might have
automatically disabled a DIMM bank if it detected a problem, or a DIMM
bank might have been manually disabled.
If these items are correct, run the memory diagnostic program. The server might
have detected a bad memory module and automatically reallocated memory to
enable the server to continue to operate. If the memory tests fail, call for service
or replace the failing DIMM.
Use the Configuration/Setup Utility program to view the POST error log. If POST
error message 289 was issued:
•
If the DIMM was disabled by a system-management interrupt (SMI), replace
the DIMM.
•
If the DIMM was disabled by the user or by POST:
•
1.
Start the Configuration/Setup Utility program.
2.
Enable the DIMM.
3.
Save the configuration and restart the server.
If you continue to get this error, replace the DIMM.
If the problem remains, call for service.
Microprocessor problems
The server emits a continuous tone
during POST.
The startup (boot) microprocessor is not working properly.
Verify that the startup microprocessor is seated properly. If it is, replace the
startup microprocessor.
If the problem remains, call for service.
Monitor problems
Testing the monitor.
Some IBM monitors have their own self-tests. If you suspect a problem with the
monitor, refer to the information that comes with the monitor for adjusting and
testing instructions.
If you still cannot find the problem, call for service.
The screen is blank.
Verify that:
1.
The server power cords are plugged into the server and a working electrical
outlet.
2.
The monitor cables are connected properly.
3.
The monitor is turned on and the Brightness and Contrast controls are
adjusted correctly.
If the screen remains blank, call for service.
Important: In some memory configurations, the 3-3-3 beep code might sound
during POST followed by a blank display screen. If this occurs and the Boot Fail
Count feature in the Start Options of the Configuration/Setup Utility is set to
Enabled (its default setting), you must restart the server three times to force the
system BIOS code to reset the memory connector or bank of connectors from
Disabled to Enabled.
Only the cursor appears.
Call for service.
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131
Table 16. Troubleshooting charts.
Symptom
The monitor works when you turn
on the server, but goes blank when
you start some application
programs.
Suggested action
Verify that:
1.
The primary monitor cable is connected to the video port.
2.
You installed the necessary device drivers for the applications.
If these items are correct and the screen remains blank, call for service.
Wavy, unreadable, rolling, distorted
screen, or screen jitter.
If the monitor self-tests show the monitor is working correctly, consider the
location of the monitor. Magnetic fields around other devices (such as
transformers, appliances, fluorescent lights, and other monitors) can cause
screen jitter or wavy, unreadable, rolling, or distorted screen images. If this
happens, turn off the monitor. (Moving a color monitor while it is turned on might
cause screen discoloration.) Then move the device and the monitor at least 305
mm (12 in.) apart. Turn on the monitor.
Notes:
1.
To prevent diskette drive read/write errors, be sure that the distance between
monitors and diskette drives is at least 76 mm (3 in.).
2.
Non-IBM monitor cables might cause unpredictable problems.
3.
An enhanced monitor cable with additional shielding is available for the IBM
model 9521 and 9527 monitors. For information about the enhanced
monitor cable, see your IBM reseller or IBM marketing representative.
If the problem remains, call for service.
Wrong characters appear on the
screen.
If the wrong language is displayed, update the BIOS code with the correct
language.
If the problem remains, call for service.
Option problems
An IBM option that you just installed
does not work.
Verify that:
1.
The server supports the option. Refer to the "Server Support" flowchart for
information about obtaining ServerProven compatibility information from the
World Wide Web.
2.
You followed the installation instructions that come with the option.
3.
The option is installed correctly.
4.
You have not loosened any other installed options or cables.
5.
You updated the configuration information using the Configuration/Setup
Utility program. Whenever memory or an option is changed, you must
update the configuration.
If the problem remains, call for service.
An IBM option that used to work
does not work now.
Verify that all of the option hardware and cable connections are secure.
If the option comes with its own test instructions, use those instructions to test the
option.
If the failing option is a SCSI option, verify that:
1.
The cables for all external SCSI options are connected correctly.
2.
The last option in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
3.
Any external SCSI option is turned on. You must turn on an external SCSI
option before turning on the server.
If the problem remains, call for service.
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IBM® xSeries 360: User’s Reference
Table 16. Troubleshooting charts.
Symptom
Power problems
The server does not power on.
Suggested action
Verify that:
1.
The power cables are properly connected to the server.
2.
The electrical outlet functions properly.
3.
The type of installed memory is correct.
4.
If you just installed an option, remove it, and restart the server. If the server
now powers on, you might have installed more options than the power supply
supports.
5.
The LEDs on the power supply are on.
6.
The microprocessors are installed in the correct sequence.
If the problem remains, call for service.
The server does not power off.
Verify that you are using an ACPI or non-ACPI operating system.:
If you are using a non-ACPI operating system:
1.
Press Ctrl+Alt+Delete.
2.
Turn off the system by pressing the power-control button.
If the problem remains or if you are using an ACPI-aware operating system, call
for service.
Printer problems
The printer does not work.
Verify that:
1.
The printer is turned on and is online.
2.
The printer signal cable is connected to the correct port on the server.
3.
You have installed the most current printer drivers.
If the printer still does not work, run the tests described in the documentation that
comes with the printer. If the tests show that the printer is working correctly, call
for service.
Software problems
Suspected software problem.
To determine if problems are caused by the software, verify that:
1.
The server has the minimum memory requirements to use the software. For
memory requirements, see the information that comes with the software.
Note: If you have just installed an adapter or memory, you might have a
memory address conflict.
2.
The software is designed to operate on the server.
3.
Other software works on the server.
4.
The software that you are using works on another system.
If you received any error messages when using the software program, see the
information that comes with the software for a description of the messages and
solutions to the problem.
If the problem remains, contact your place of purchase.
Universal Serial Bus (USB) port
problems
Verify that:
1.
A USB device does not work.
You are not trying to use a USB device during POST if you have a standard
(non-USB) keyboard attached to the keyboard port.
Note: If a standard (non-USB) keyboard is attached to the keyboard port,
the USB is disabled and no USB device will work during POST.
2.
The correct USB device driver is installed.
3.
The operating system supports USB devices.
If the problem remains, call for service.
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Troubleshooting the Ethernet controller
This section provides troubleshooting information for problems that might occur with
the 10/100 Mbps Ethernet controller.
Network connection problems
If the Ethernet controller cannot connect to the network, check the following:
•
Make sure that the cable is installed correctly.
The network cable must be securely attached at all connections. If the cable is
attached but the problem remains, try a different cable.
If you set the Ethernet controller to operate at 100 Mbps, you must use Category
5 cabling.
If you directly connect two workstations (without a hub), or if you are not using a
hub with X ports, use a crossover cable.
•
•
Note: To determine whether a hub has an X port, check the port label. If the
label contains an X, the hub has an X port.
Determine if the hub supports auto-negotiation. If not, try configuring the
integrated Ethernet controller manually to match the speed and duplex mode of
the hub.
Check the Ethernet controller lights on the server rear panel.
These lights indicate whether a problem exists with the connector, cable, or hub.
— The Ethernet Link Status light illuminates when the Ethernet controller
receives a LINK pulse from the hub. If the light is off, there might be a
defective connector or cable, or a problem with the hub.
•
•
•
•
•
— The Ethernet Transmit/Receive Activity light illuminates when the Ethernet
controller sends or receives data over the Ethernet Network. If the Ethernet
Transmit/Receive Activity light is off, make sure that the hub and network are
operating and that the correct device drivers are loaded.
Check the LAN activity light (if available) on the rear of the server. The LAN
activity light is illuminated when data is active on the Ethernet network. If the LAN
activity light is off, make sure that the hub and network are operating and that the
correct device drivers are loaded.
Make sure that you are using the correct device drivers, which are supplied with
the server.
Check for operating-system-specific causes for the problem.
Make sure that the device drivers on the client and server are using the same
protocol.
Test the Ethernet controller.
The way you test the Ethernet controller depends on which operating system you
are using (see the Ethernet controller device driver README file).
Ethernet controller troubleshooting chart
You can use the following troubleshooting chart to find solutions to 10/100 Mbps
Ethernet controller problems that have definable symptoms.
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IBM® xSeries 360: User’s Reference
Table 17. Ethernet troubleshooting chart.
Ethernet controller
problems
The server stops running
when loading device drivers.
Suggested action
The PCI BIOS interrupt settings are incorrect.
Check the following:
•
Determine if the IRQ setting assigned to the Ethernet controller is also assigned to
another device in the Configuration/Setup Utility program.
Although interrupt sharing is allowed for PCI/PCI-X devices, some devices do not
function well when they share an interrupt with a dissimilar PCI/PCI-X device. Try
changing the IRQ assigned to the Ethernet controller or the other device.
•
Make sure that you are using the most recent device driver available from the World
Wide Web.
•
Run the network diagnostic program.
If the problem remains, call for service.
The Ethernet Link Status
light does not illuminate.
Check the following:
•
Make sure that the hub is turned on.
•
Check all connections at the Ethernet controller and the hub.
•
Check the cable. A crossover cable is required unless the hub has an X
designation.
•
Use another port on the hub.
•
If the hub does not support auto-negotiation, manually configure the Ethernet
controller to match the hub.
•
If you manually configured the duplex mode, make sure that you also manually
configure the speed.
•
Run diagnostics on the LEDs.
If the problem remains, call for service.
The Ethernet
Transmit/Receive Activity
light does not illuminate.
Data is incorrect or sporadic.
The Ethernet controller
stopped working when
another adapter was added
to the system.
Check the following:
•
Make sure that you have loaded the network device drivers.
•
The network might be idle. Try sending data from this workstation.
•
Run diagnostics on the LEDs.
Check the following:
•
Make sure that you are using Category 5 cabling when operating the system at 100
Mbps.
•
Make sure that the cables are not routed close to noise-inducing sources like
fluorescent lights.
Check the following:
•
Make sure that the cable is connected to the Ethernet controller.
•
Make sure that the PCI-X system BIOS code is current.
•
Reseat the adapter.
•
Determine if the IRQ setting assigned to the Ethernet adapter is also assigned to
another device in the Configuration/Setup Utility program.
Although interrupt sharing is allowed for PCI/PCI-X devices, some devices do not
function well when they share an interrupt with a dissimilar PCI/PCI-X device. Try
changing the IRQ assigned to the Ethernet adapter or the other device.
If the problem remains, call for service.
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135
Table 17. Ethernet troubleshooting chart.
Ethernet controller
problems
Suggested action
The Ethernet controller
stopped working without
apparent cause.
Check the following:
•
Run diagnostics for the Ethernet controller.
•
Try a different connector on the hub.
•
Reinstall the device drivers. Refer to the operating system documentation and to
the ServerGuide information.
If the problem remains, call for service.
Ethernet controller messages
The integrated Ethernet controller might display messages from the following device
drivers:
•
•
Novell NetWare or IntraNetWare system open data-link interface (ODI)
Network driver interface specification (NDIS) adapter for Windows NT or Windows
2000
Novell NetWare or IntraNetWare system ODI driver messages
This section provides explanations of the error messages for the Novell NetWare or
IntraNetWare system ODI driver, and suggested actions to resolve each problem.
Table 18. NetWare or IntraNetWare system ODI driver teaming messages for the Ethernet controller.
Message
Couldn’t allocate resources.
Description
Explanation: An unknown error has occurred when trying to allocate needed
resources for the AFT Module.
Action:
AFT group for primary adapter in slot
nnn already exists.
•
Check the system configuration. If the problem remains, contact the
network supplier.
•
Verify that the Ethernet controller is enabled. If the Ethernet controller is
enabled, run the diagnostic programs.
Explanation: An attempt was made to rebind an adapter already in an AFT
group.
Action: Check the AFT slot numbers for existing AFT teams. If the problem
remains, contact the network supplier.
Error locating device control table
(DCT) addresses in internal table.
Make sure that you have loaded LAN
drivers after loading AFT.NLM.
Explanation: The bind command was entered prior to loading the device
driver. The device driver must be loaded after loading AFT.NLM, but before any
bind command can be issued.
Action: Load the driver for the supported adapter and try loading the AFT
module again. If the problem remains, contact the network supplier.
Insufficient number of arguments
specified.
Explanation: The appropriate or expected number of parameters was not
entered in a command.
Action: Check the parameters required for the given command. If the problem
remains, contact the network supplier.
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IBM® xSeries 360: User’s Reference
Table 18. NetWare or IntraNetWare system ODI driver teaming messages for the Ethernet controller.
Message
Duplicate slot numbers detected.
Description
Explanation: An attempt has been made to bind the same slot number more
than once.
Action: Check the slot numbers entered during the bind. Adapter slot
numbers must be valid and unique. If the problem remains, contact the network
supplier.
’xxx’ is not supported for AFT team.
Explanation: A bind command has been issued for adapters not supported by
AFT.NLM.
Action: Make sure that you attempt to bind only adapters supported by
AFT.NLM.
Primary and Secondary adapters do
not match. AFT group is not created.
Explanation: A bind command was entered for an adapter team that is a
combination of system and client adapters. An AFT team must be a grouping
of the same classification of adapter.
Action: Verify that all the adapters bound in a team are of the same
classification.
Requested number of Secondary
cards are not found.
Explanation: The number of adapters specified in the bind command could not
be located.
Action: Verify the numbers and slot locations of the adapters to be bound. If
the problem remains, contact the network supplier.
Explanation: Binding of protocol failed. Protocol is either not bound to any
Failed to create AFT group. Make
sure that the drivers for supported
adapter or is bound to more than one adapter in the group.
adapters are loaded, primary adapter
is bound to protocols, and secondary Action: Ensure that the protocol is bound to only one adapter in an AFT team.
adapter is not bound to any protocols.
Error identifying slot numbers for the
specified board names.
Explanation: The mapping between the board name entered and the slot
number for an adapter could not be established.
Action: Check the board name for the adapter before issuing the bind
command. If the problem remains, contact the network supplier.
Can’t unbind specified slot from AFT
group. Make sure that the slot you
specified is for the primary adapter in
an AFT group.
Explanation: The number entered in the unbind command was not the primary
adapter in an AFT group.
LAN adapter at slot nnnn (Port 0xaa)
failed to reset. Check the state of the
adapter.
Explanation: The adapter that you specified could not be initialized.
Action: Reissue the unbind command and specify the slot number for the
primary adapter.
Action:
1.
Load the driver for the supported adapter.
2.
Check that the adapter is seated properly in the slot and try loading the
AFT module again.
If the problem remains, contact the network supplier.
AFT is not supported on this version
of NetWare.
Explanation: The NetWare on the server is not a version supported by AFT.
Action: Load and bind AFT only on supported versions of NetWare (currently
version 5.1 and above).
Failed to allocate resources tags.
Explanation: An unknown error has occurred when trying to allocate needed
resources for the AFT module.
Action: Check system configuration. If the problem remains, contact the
network supplier.
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137
Table 18. NetWare or IntraNetWare system ODI driver teaming messages for the Ethernet controller.
Message
Description
Please unload all LAN drivers before
unloading AFT.NLM.
Explanation: An attempt was made to unload the AFT.NLM module before
unloading the adapter driver.
Action: Unload the adapter driver before unloading the AFT module.
NDIS (Windows 2000 or Windows NT) driver messages
This section contains the error messages for the network driver interface specification
(NDIS) drivers. The explanation and recommended action are included with each
message.
Table 19. NDIS (Windows 2000 or Windows NT) driver messages for the Ethernet controller.
Error code (hex)
0x00
Description
Explanation: The driver could not register the specified interrupt.
Action: Using the Configuration/Setup Utility program, make sure that a PCI interrupt is assigned to
the Ethernet card, and that Ethernet is enabled.
0x01
Explanation: One of the PCI/PCI-X cards did not get the required resources.
Action: Using the Configuration/Setup Utility program, make sure that a PCI interrupt is assigned to
the Ethernet card, and that Ethernet is enabled.
0x02
Explanation: Bad node address (multicast address).
Action: Make sure the locally administered address is valid, if one is specified. The address cannot
be a multicast address.
0x03
Explanation: Failed self-test.
Action: Make sure a cable is attached to the Ethernet connector. If the problem remains, call for
service.
0x0D
Explanation: Could not allocate enough memory for transmit queues.
For Windows NT:
Action:
1.
From the Windows NT desktop, click Start → Control Panel → Networks → Adapters.
2.
Select an IBM Ethernet adapter from the list.
3.
Click Properties → Advanced.
4.
Lower the resource values that apply to the transmit queue.
For Windows 2000:
Action:
138
1.
From the Windows 2000 desktop, click Start → Settings → Control Panel → Network and
Dial-up Connections.
2.
Right-click an IBM Ethernet adapter in the list and click Properties.
3.
Select a component and click Configure.
4.
Click the Advanced tab and lower the resource values that apply to the transmit queue.
IBM® xSeries 360: User’s Reference
Table 19. NDIS (Windows 2000 or Windows NT) driver messages for the Ethernet controller.
Error code (hex)
0x0E
Description
Explanation: Could not allocate enough memory for receive queue.
For Windows NT:
Action:
1.
From the Windows NT desktop, click Start → Control Panel → Networks → Adapters.
2.
Select an IBM Ethernet adapter from the list.
3.
Click Properties → Advanced.
4.
Lower the value for the resource named in the message.
For Windows 2000:
Action:
0x0F
1.
From the Windows 2000 desktop, click Start → Settings → Control Panel → Network and
Dial-up Connections.
2.
Right-click an IBM Ethernet adapter in the list and click Properties.
3.
Select a component and click Configure.
4.
Click the Advanced tab and lower the value for the resource named in the message.
Explanation: Could not allocate enough memory for other structures.
For Windows NT:
Action:
1.
From the Windows NT desktop, click Start → Control Panel → Networks → Adapters.
2.
Select an IBM Ethernet adapter from the list.
3.
Click Properties → Advanced.
4.
Lower the resource values that apply to the transmit queue.
For Windows 2000:
Action:
0x10
1.
From the Windows 2000 desktop, click Start → Settings → Control Panel → Network and
Dial-up Connections.
2.
Right-click an IBM Ethernet adapter in the list and click Properties.
3.
Select a component and click Configure.
4.
Click the Advanced tab and lower the resource values that apply to the transmit queue.
Explanation: Did not find any Ethernet controllers.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled.
0x11
Explanation: Multiple Ethernet controllers found, but none matched the required ID.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled.
0x13
Explanation: Did not find any Ethernet controllers that matched the required subven/subdev.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled.
0x16
Explanation: Single adapter found, but multiple instances tried to load.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled, and that
the integrated 10/100 Ethernet controller or the optional Ethernet PCI adapter are enabled.
0x17
Explanation: Slot parameter not specified in the registry.
Action: Remove the adapter driver and reinstall it. If the problem remains, call for service.
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139
Table 19. NDIS (Windows 2000 or Windows NT) driver messages for the Ethernet controller.
Error code (hex)
All other 4character
hexadecimal
codes
140
Description
Action: Call for service.
IBM® xSeries 360: User’s Reference
Ethernet Windows NDIS teaming messages
This section displays the messages associated with Ethernet teaming.
Table 20. NDIS Windows driver teaming messages for the Ethernet controller.
Event ID
01
Type
Error
Description
Explanation: Team name and physical adapter name are the same. This is
an invalid configuration.
Action: Reconfigure the adapter team by double-clicking the PROSet icon in
the Control Panel.
02
Error
Explanation: Unable to allocate required resources.
Action: Free some memory resources and restart.
03
Error
Explanation: Unable to read required registry parameters.
Action: Reconfigure the adapter team by double-clicking the PROSet icon in
the Control Panel.
04
Error
Explanation: Unable to bind to physical adapter.
Action: Reconfigure the adapter team by double-clicking the PROSet icon in
the Control Panel.
05
Error
Explanation: Unable to initialize an adapter team
Action: Reconfigure the adapter team by double-clicking the PROSet icon in
the Control Panel.
06
Informational
Explanation: Team nn. Primary adapter is initialized.
Action: None.
07
Informational
Explanation: Team nn. Secondary adapter is initialized.
Action: None.
08
Informational
Explanation: Team nn. Virtual adapter or Team is initialized.
Action: None.
09
Informational
Explanation: Team nn. Primary adapter is switching over.
Action: None.
10
Warning
Explanation: Team nn. Adapter link down.
Action: Make sure the adapter is functioning properly.
11
Informational
Explanation: Team nn. Secondary adapter took over.
Action: None.
12
Warning
Explanation: Team nn. Secondary adapter is deactivated from the Team.
Action: Make sure the secondary adapter is functioning properly and that the
adapter cable is securely connected to the LAN.
13
Informational
Explanation: Team nn. Secondary adapter has rejoined the Team.
Action: None.
14
Informational
Explanation: Team nn. Secondary adapter link is up.
Action: None.
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141
Table 20. NDIS Windows driver teaming messages for the Ethernet controller.
Event ID
15
Type
Error
Description
Explanation: Team nn. The last adapter has lost its link. Network connection
has been lost.
Action: Shut down the server and replace the adapters; then, restart the
server to reestablish the connection.
16
Informational
Explanation: Team nn. An adapter has reestablished the link. Network
connection has been restored.
Action: None.
17
Informational
Explanation: Team nn. Preferred primary adapter has been detected.
Action: None.
18
Informational
Explanation: Team nn. Preferred secondary adapter has been detected.
Action: None.
19
Informational
Explanation: Team nn. Preferred primary adapter took over.
Action: None.
20
Informational
Explanation: Team nn. Preferred secondary adapter took over.
Action: None.
21
Warning
Explanation: Team nn. Primary adapter does not sense any probes.
Possible reason: partitioned Team.
Action: Make sure the cables of the adapter team are connected to the same
LAN segment. Reconfigure the team if necessary.
Replacing the battery
When replacing the battery, you must replace it with a lithium battery of the same type
from the same manufacturer. To avoid possible danger, read and follow the safety
statement below.
To order replacement batteries, call 1-800-772-2227 within the United States, and 1800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call
your IBM reseller or IBM marketing representative.
Note: After you replace the battery, you must reconfigure the system and reset the
system date and time.
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IBM® xSeries 360: User’s Reference
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode
if not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water.
•
Heat to more than 100°C (212°F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
To replace the battery:
1. Read the information in “Before you begin” on page 51 and follow any special
handling and installation instructions supplied with the replacement battery.
2. Turn off the server and all attached devices, and disconnect all power cords and
external cables (see “Safety” on page vii).
3. Remove the top cover as described at “Removing the server top cover and bezel”
on page 66.
4. Using the illustration at “System board component locations” on page 59 as a
reference, locate the battery on the system board.
5. Remove the battery, as shown in the following illustration:
a. Use one finger to press down slightly on one side of the battery. The other
side of the battery will tilt up out of the socket.
b.
Use your thumb and index finger to pull the battery out from under the battery
clip.
c.
To ensure that the battery clip will hold the replacement battery securely,
press gently on the clip so that it touches the base of the battery socket
momentarily.
6. Insert the new battery, as shown in the following illustration:
a. Tilt the battery so that you can insert it into the front of the socket, under the
battery clip.
Chapter 6. Solving Problems
143
b.
As you slide it under the battery clip, press the battery down into the socket.
7. Reinstall the top cover as described at “Installing the server top cover and bezel”
on page 86.
8. Reconnect the external cables and power cords; then, turn on the peripheral
devices and the server.
Note: You must wait approximately 30 seconds after you plug the power cord of
the server into an electrical outlet before the power-control button
becomes active.
9. Start the Configuration/Setup Utility program and set configuration parameters.
•
Set the system date and time.
•
Set the power-on password.
•
Reconfigure the server.
Refer to “Using the Configuration/Setup Utility program” on page 14.
Getting information, help, and service
If you need help, service, or technical assistance or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist you.
This section contains information about where to go for additional information about
IBM and IBM products, what to do if you experience a problem with your computer,
and whom to call for service should it be necessary.
Getting information
Information about your IBM server product and preinstalled software, if any, is
available in the documentation that comes with your server. That documentation
includes printed books, online books, README files, and help files. In addition,
information about IBM products is available on the World Wide Web and through the
IBM Automated Fax System.
Using the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
products and support. The address for the IBM Personal Computing home page is
http://www.ibm.com/pc/.
You can find support information for your IBM products at
http://www.ibm.com/pc/support/.
If you click Profile from the support page, you can create a customized support page
that is specific to your hardware, complete with frequently asked questions, parts
information, technical hints and tips, and downloadable files. In addition, you can
choose to receive e-mail notifications whenever new information becomes available
about your registered products.
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IBM® xSeries 360: User’s Reference
You also can order publications through the IBM Publications Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada, you can receive, by fax, marketing and technical information on many topics,
including hardware, operating systems, and local area networks (LANs).
You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow
the recorded instructions, and the requested information will be sent to your fax
machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1800-426-3395.
Getting help and service
If you have a problem with your server product, you will find a wide variety of sources
available to help you.
Using the documentation and diagnostic programs
Many problems can be solved without outside assistance. If you experience a problem
with your server product, the first place to start is the troubleshooting information in
your IBM documentation. If you suspect a software problem, see the documentation,
including README files and online help, that comes with the operating system or
application program.
Most IBM server products come with a set of diagnostic programs that you can use to
help you identify hardware problems. See the troubleshooting information in your IBM
documentation for instructions on using the diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that you
need additional or updated device drivers or other software. IBM maintains pages on
the World Wide Web where you can get the most current technical information and
download device drivers and updates. To access these pages, go to
http://www.ibm.com/pc/support/ and follow the instructions.
Calling for service
If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the IBM
HelpCenter®. The following services are available during the warranty period:
•
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
•
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
•
Engineering Change management - Occasionally, there might be changes that
are required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make selected Engineering Changes (ECs) available that apply to your
hardware.
The following items are not covered:
•
•
•
•
Replacement or use of non-IBM parts or nonwarranted IBM parts. All warranted
parts contain a 7-character identification in the format IBM FRU XXXXXXX.
Identification of software problem sources.
Configuration of BIOS as part of an installation or upgrade.
Changes, modifications, or upgrades to device drivers.
Chapter 6. Solving Problems
145
•
•
Installation and maintenance of network operating systems (NOS).
Installation and maintenance of application programs.
Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to
6:00 p.m.
Note: Response times vary; may exclude some holidays.
In addition, you are eligible for IBM Start Up Support for 90 days after installation. This
service provides assistance for:
•
•
•
Setting up your network operating system
Installing and configuring interface adapters
Installing and configuring network adapters
Please have the following information ready when you call:
•
•
•
•
•
Machine type and model
Serial numbers of your IBM hardware products
Description of the problem
Exact wording of any error messages
Hardware and software configuration information
Telephone numbers
Phone numbers are subject to change without notice. For the most up-to-date phone
numbers, go to http://www.ibm.com/pc/support/ and click Support Phone List.
Country
146
Telephone number
Austria
Österreich
01-24 592 5901
Belgium - Dutch
Belgie
02-210 9820
Belgium - French
Belgique
02-210 9800
Canada
Toronto only
416-383-3344
Canada
Canada - all other
1-800-565-3344
Denmark
Danmark
45 20 82 00
Finland
Suomi
09-22 931 840
France
France
02 38 55 74 50
Germany
Deutschland
07032-1549 201
Ireland
Ireland
01-815 9202
Italy
Italia
02-7031 6101
Luxembourg
Luxembourg
298-977 5063
Netherlands
Nederland
020-514 5770
Norway
Norge
23 05 32 40
Portugal
Portugal
21-791 51 47
Spain
España
91-662 49 16
Sweden
Sverige
08-477 4420
Switzerland
Schweiz/Suisse/Svizzera
058-333 0900
IBM® xSeries 360: User’s Reference
Country
Telephone number
United Kingdom
United Kingdom
01475-555 055
U.S.A. and Puerto Rico
U.S.A. and Puerto Rico
1-800-772-2227
In all other countries or regions, contact your IBM reseller or IBM marketing
representative.
International Warranty Service
If you travel with your server product or relocate it to a country where your server
machine type is sold and serviced by IBM or by IBM resellers who are authorized to
perform warranty service, International Warranty Service is available for your server
product.
Service methods and procedures vary by country, and some services might not be
available in all countries. International Warranty Service is delivered through the
method of service (such as depot, carry-in, or on-site service) that is provided in the
servicing country. Service centers in certain countries might not be able to service all
models of a particular machine type. In some countries, fees and restrictions might
apply at the time of service.
To determine whether your server product is eligible for International Warranty Service
and to view a list of the countries where service is available, go to
http://www.ibm.com/pc/support/, and click Warranty Lookup. Eligible IBM server
products are identified by their four-digit machine types. For more information about
International Warranty Service, see Service Announcement 601-034 at
http://www.ibm.com/. Click Support & downloads, click Announcement letters, and
click Announcements search. In the Search by letter number only field, type 601034, and click Search.
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as
support for IBM and non-IBM hardware, operating systems, and application programs;
network setup and configuration; upgraded or extended hardware repair services; and
custom installations. Service availability and service name might vary by country or
region.
For more information about these services, contact your IBM marketing
representative.
Chapter 6. Solving Problems
147
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IBM® xSeries 360: User’s Reference
Appendix A. Warranty information
This appendix contains the warranty period for your product, information about
obtaining warranty service and support, and the IBM Statement of Limited Warranty.
Warranty period
Contact your place of purchase for warranty service information. Some IBM Machines
are eligible for on-site warranty service depending on the country or region where
service is performed.
Machine - IBM Eserver xSeries 360 Type 8686
Warranty period - Three years
Warranty service and support
With the original purchase of an IBM server product, you have access to extensive
support. During the IBM Machine warranty period, you may call IBM or your reseller
for problem-determination assistance under the terms of the IBM Statement of Limited
Warranty.
The following services are available during the warranty period:
•
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
•
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service, either on-site or at an IBM service center as
determined by IBM.
•
Engineering Change management - Occasionally, there might be changes that
are required after a product has been shipped from IBM. In those instances, IBM
will make Engineering Changes (ECs) available that apply to your hardware.
The following items are not covered under warranty service:
•
Replacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
•
Identification of non-IBM software problem sources.
•
Installation of customer replaceable units (CRUs).
•
Installation and configuration of machine code or licensed internal code that is
designated as customer installable.
If you do not register your server with IBM, you might be required to present proof of
purchase to obtain warranty service.
Before you call for service
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the publications
that are provided with your server and software.
© Copyright IBM Corp. 2001
149
Most computers, operating systems, and application programs come with information
that contains troubleshooting procedures and explanations of error messages and
error codes. The information that comes with your server also describes the
diagnostic tests that you can perform.
If you suspect a software problem, refer to the information for the operating system or
application program.
Calling for service
Please have the following information ready:
•
Machine type, model, and serial number
•
Description of the problem
•
Exact wording of any error messages
•
Hardware and software configuration information
To find the telephone number for the HelpCenter nearest you, see “Getting
information, help, and service” on page 144.
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IBM® xSeries 360: User’s Reference
IBM Statement of Limited Warranty
Z125-4753-06 8/2000
This warranty statement consists of two parts: Part 1 and Part 2. Be sure to read Part
1 and the country-unique terms in Part 2 that apply to your country or region.
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The
warranties provided by IBM in this Statement of Limited Warranty apply only to
Machines you purchase for your use, and not for resale, from IBM or your reseller. The
term "Machine" means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term "Machine" does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement of
Limited Warranty affects any statutory rights of consumers that cannot be waived or
limited by contract. If you have any questions, contact IBM or your reseller.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM's Official Published Specifications ("Specifications"). The
warranty period for a Machine is a specified, fixed period commencing on its Date of
Installation. The date on your sales receipt is the Date of Installation unless IBM or
your reseller informs you otherwise.
If a Machine does not function as warranted during the warranty period, and IBM or
your reseller are unable to either 1) make it do so or 2) replace it with one that is at
least functionally equivalent, you may return it to your place of purchase and your
money will be refunded.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
improper maintenance by you, or failure caused by a product for which IBM is not
responsible. The warranty is voided by removal or alteration of Machine or parts
identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO
JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH
WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO
WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Appendix A. Warranty information
151
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with "how-to" questions and those regarding Machine set-up
and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for a Machine, contact IBM or your reseller. If you do not
register your Machine with IBM, you may be required to present proof of purchase.
During the warranty period, IBM or your reseller, if approved by IBM to provide
warranty service, provides without charge certain types of repair and exchange
service to keep Machines in, or restore them to, conformance with their
Specifications. IBM or your reseller will inform you of the available types of service for
a Machine based on its country of installation. At its discretion, IBM or your reseller
will 1) either repair or exchange the failing Machine and 2) provide the service either
at your location or a service center. IBM or your reseller will also manage and install
selected engineering changes that apply to the Machine.
Some parts of IBM Machines are designated as Customer Replaceable Units (called
"CRUs"), e.g., keyboards, memory, or hard disk drives. IBM ships CRUs to you for
replacement by you. You must return all defective CRUs to IBM within 30 days of your
receipt of the replacement CRU. You are responsible for downloading designated
Machine Code and Licensed Internal Code updates from an IBM Internet Web site or
from other electronic media, and following the instructions that IBM provides.
When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may not
be new, but will be in good working order and at least functionally equivalent to the
item replaced. The replacement assumes the warranty service status of the replaced
item. Many features, conversions, or upgrades involve the removal of parts and their
return to IBM. A part that replaces a removed part will assume the warranty service
status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that prevent
its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided:
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides;
b. secure all programs, data, and funds contained in a Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations; and
d. inform IBM or your reseller of changes in a Machine's location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary or
personal information contained in a Machine which you return to IBM or your reseller
for any reason. You should remove all such information from the Machine prior to its
return.
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IBM® xSeries 360: User’s Reference
Limitation of Liability
Circumstances may arise where, because of a default on IBM's part or other liability,
you are entitled to recover damages from IBM. In each such instance, regardless of
the basis on which you are entitled to claim damages from IBM (including
fundamental breach, negligence, misrepresentation, or other contract or tort claim),
except for any liability that cannot be waived or limited by applicable laws, IBM is liable
for no more than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the charges (if recurring, 12
months' charges apply) for the Machine that is subject of the claim. For purposes
of this item, the term "Machine" includes Machine Code and Licensed Internal
Code.
This limit also applies to IBM's suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING:
1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE
UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR
RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES
OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES, LOST PROFITS OR
LOST SAVINGS, EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS
INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
Governing Law
Both you and IBM consent to the application of the laws of the country in which you
acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights,
duties, and obligations arising from, or relating in any manner to, the subject matter of
this Agreement, without regard to conflict of law principles.
Part 2 - Country-unique Terms
AMERICAS
BRAZIL
Governing Law: The following is added after the first sentence:
Any litigation arising from this Agreement will be settled exclusively by the court of Rio
de Janeiro.
NORTH AMERICA
Warranty Service: The following is added to this Section:
To obtain warranty service from IBM in Canada or the United States, call 1-800-IBMSERV (426-7378).
CANADA
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws in the Province of Ontario.
Appendix A. Warranty information
153
UNITED STATES
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of the State of New York.
ASIA PACIFIC
AUSTRALIA
The IBM Warranty for Machines: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Trade Practices Act 1974 or other similar legislation and are only limited to
the extent permitted by the applicable legislation.
Limitation of Liability: The following is added to this Section:
Where IBM is in breach of a condition or warranty implied by the Trade Practices Act
1974 or other similar legislation, IBM's liability is limited to the repair or replacement of
the goods or the supply of equivalent goods. Where that condition or warranty relates
to right to sell, quiet possession or clear title, or the goods are of a kind ordinarily
acquired for personal, domestic or household use or consumption, then none of the
limitations in this paragraph apply.
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of the State or Territory.
CAMBODIA, LAOS, AND VIETNAM
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of the State of New York.
The following is added to this Section:
Disputes and differences arising out of or in connection with this Agreement shall be
finally settled by arbitration which shall be held in Singapore in accordance with the
rules of the International Chamber of Commerce (ICC). The arbitrator or arbitrators
designated in conformity with those rules shall have the power to rule on their own
competence and on the validity of the Agreement to submit to arbitration. The
arbitration award shall be final and binding for the parties without appeal and the
arbitral award shall be in writing and set forth the findings of fact and the conclusions
of law.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The number of arbitrators shall be three, with
each side to the dispute being entitled to appoint one arbitrator.
The two arbitrators appointed by the parties shall appoint a third arbitrator before
proceeding upon the reference. The third arbitrator shall act as chairman of the
proceedings. Vacancies in the post of chairman shall be filled by the president of the
ICC. Other vacancies shall be filled by the respective nominating party. Proceedings
shall continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of
the date the other party appoints its, the first appointed arbitrator shall be the sole
arbitrator, provided that the arbitrator was validly and properly appointed.
The English language version of this Agreement prevails over any other language
version.
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IBM® xSeries 360: User’s Reference
HONG KONG AND MACAU
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of Hong Kong Special Administrative Region.
INDIA
Limitation of Liability: The following replaces items 1 and 2 of this Section:
1. liability for bodily injury (including death) or damage to real property and tangible
personal property will be limited to that caused by IBM's negligence;
2. as to any other actual damage arising in any situation involving nonperformance
by IBM pursuant to, or in any way related to the subject of this Statement of
Limited Warranty, IBM's liability will be limited to the charge paid by you for the
individual Machine that is the subject of the claim.
JAPAN
Governing Law: The following sentence is added to this Section:
Any doubts concerning this Agreement will be initially resolved between us in good
faith and in accordance with the principle of mutual trust.
NEW ZEALAND
The IBM Warranty for Machines: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of
any goods which IBM provides, if you require the goods for the purposes of a
business as defined in that Act.
Limitation of Liability: The following is added to this Section:
Where Machines are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this Section are subject to the
limitations in that Act.
PEOPLE'S REPUBLIC OF CHINA (PRC)
Governing Law: The following replaces this Section:
Both you and IBM consent to the application of the laws of the State of New York
(except when local law requires otherwise) to govern, interpret, and enforce all your
and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the
subject matter of this Agreement, without regard to conflict of law principles.
Any disputes arising from or in connection with this Agreement will first be resolved by
friendly negotiations, failing which either of us has the right to submit the dispute to
the China International Economic and Trade Arbitration Commission in Beijing, the
PRC, for arbitration in accordance with its arbitration rules in force at the time. The
arbitration tribunal will consist of three arbitrators. The language to be used therein
will be English and Chinese. An arbitral award will be final and binding on all the
parties, and will be enforceable under the Convention on the Recognition and
Enforcement of Foreign Arbitral Awards (1958).
The arbitration fee will be borne by the losing party unless otherwise determined by
the arbitral award.
Appendix A. Warranty information
155
During the course of arbitration, this Agreement will continue to be performed except
for the part which the parties are disputing and which is undergoing arbitration.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:
The terms of this Statement of Limited Warranty apply to Machines purchased from
IBM or an IBM reseller.
Warranty Service:
If you purchase an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland,
France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you
may obtain warranty service for that Machine in any of those countries from either (1)
an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase
an IBM Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and
Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan,
Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of Macedonia
(FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine,
you may obtain warranty service for that Machine in any of those countries from either
(1) an IBM reseller approved to perform warranty service or (2) from IBM.
If you purchase an IBM Machine in a Middle Eastern or African country, you may
obtain warranty service for that Machine from the IBM entity within the country of
purchase, if that IBM entity provides warranty service in that country, or from an IBM
reseller, approved by IBM to perform warranty service on that Machine in that country.
Warranty service in Africa is available within 50 kilometers of an IBM authorized
service provider. You are responsible for transportation costs for Machines located
outside 50 kilometers of an IBM authorized service provider.
Governing Law:
The applicable laws that govern, interpret and enforce rights, duties, and obligations
of each of us arising from, or relating in any manner to, the subject matter of this
Statement, without regard to conflict of laws principles, as well as Country-unique
terms and competent court for this Statement are those of the country in which the
warranty service is being provided, except that in 1) Albania, Bosnia-Herzegovina,
Bulgaria, Croatia, Hungary, Former Yugoslav Republic of Macedonia, Romania,
Slovakia, Slovenia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan,
Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan, the laws of
Austria apply; 2) Estonia, Latvia, and Lithuania, the laws of Finland apply; 3) Algeria,
Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Congo,
Djibouti, Democratic Republic of Congo, Equatorial Guinea, France, Gabon, Gambia,
Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Mali, Mauritania, Morocco, Niger,
Senegal, Togo, and Tunisia, this Agreement will be construed and the legal relations
between the parties will be determined in accordance with the French laws and all
disputes arising out of this Agreement or related to its violation or execution, including
summary proceedings, will be settled exclusively by the Commercial Court of Paris; 4)
Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya,
Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar,
Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United
Arab Emirates, United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe,
this Agreement will be governed by English Law and disputes relating to it will be
submitted to the exclusive jurisdiction of the English courts; and 5) in Greece, Israel,
Italy, Portugal, and Spain any legal claim arising out of this Statement will be brought
before, and finally settled by, the competent court of Athens, Tel Aviv, Milan, Lisbon,
and Madrid, respectively.
156
IBM® xSeries 360: User’s Reference
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:
AUSTRIA AND GERMANY
The IBM Warranty for Machines: The following replaces the first sentence of the first
paragraph of this Section:
The warranty for an IBM Machine covers the functionality of the Machine for its normal
use and the Machine's conformity to its Specifications.
The following paragraphs are added to this Section:
The minimum warranty period for Machines is six months. In case IBM or your reseller
is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far
as justified by the reduced value of the unrepaired Machine or ask for a cancellation of
the respective agreement for such Machine and get your money refunded.
Extent of Warranty: The second paragraph does not apply.
Warranty Service: The following is added to this Section:
During the warranty period, transportation for delivery of the failing Machine to IBM
will be at IBM's expense.
Limitation of Liability: The following paragraph is added to this Section:
The limitations and exclusions specified in the Statement of Limited Warranty will not
apply to damages caused by IBM with fraud or gross negligence and for express
warranty.
The following sentence is added to the end of item 2:
IBM’s liability under this item is limited to the violation of essential contractual terms in
cases of ordinary negligence.
EGYPT
Limitation of Liability: The following replaces item 2 in this Section:
as to any other actual direct damages, IBM's liability will be limited to the total amount
you paid for the Machine that is the subject of the claim. For purposes of this item, the
term "Machine" includes Machine Code and Licensed Internal Code.
Applicability of suppliers and resellers (unchanged).
FRANCE
Limitation of Liability: The following replaces the second sentence of the first
paragraph of this Section:
In such instances, regardless of the basis on which you are entitled to claim damages
from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
IRELAND
Extent of Warranty: The following is added to this Section:
Except as expressly provided in these terms and conditions, all statutory conditions,
including all warranties implied, but without prejudice to the generality of the foregoing
all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply
of Services Act 1980 are hereby excluded.
Limitation of Liability: The following replaces items one and two of the first
paragraph of this Section:
1. death or personal injury or physical damage to your real property solely caused by
IBM's negligence; and
Appendix A. Warranty information
157
2. the amount of any other actual direct damages, up to 125 percent of the charges (if
recurring, the 12 months' charges apply) for the Machine that is the subject of the
claim or which otherwise gives rise to the claim.
Applicability of suppliers and resellers (unchanged).
The following paragraph is added at the end of this Section:
IBM's entire liability and your sole remedy, whether in contract or in tort, in respect of
any default shall be limited to damages.
ITALY
Limitation of Liability: The following replaces the second sentence in the first
paragraph:
In each such instance unless otherwise provided by mandatory law, IBM is liable for
no more than:
1. (unchanged)
2. as to any other actual damage arising in all situations involving nonperformance by
IBM pursuant to, or in any way related to the subject matter of this Statement of
Warranty, IBM's liability, will be limited to the total amount you paid for the Machine
that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
The following replaces the third paragraph of this Section:
Unless otherwise provided by mandatory law, IBM and your reseller are not liable for
any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or
your reseller is informed of their possibility.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND
Limitation of Liability: The following is added to this Section:
IBM's entire liability to you for actual damages arising in all situations involving
nonperformance by IBM in respect of the subject matter of this Statement of Warranty
will be limited to the charge paid by you for the individual Machine that is the subject of
your claim from IBM.
UNITED KINGDOM
Limitation of Liability: The following replaces items 1 and 2 of the first paragraph of
this Section:
1. death or personal injury or physical damage to your real property solely caused
by IBM's negligence;
2. the amount of any other actual direct damages or loss, up to 125 percent of the
charges (if recurring, the 12 months' charges apply) for the Machine that is the
subject of the claim or which otherwise gives rise to the claim;
The following item is added to this paragraph:
3. breach of IBM's obligations implied by Section 12 of the Sale of Goods Act 1979 or
Section 2 of the Supply of Goods and Services Act 1982.
Applicability of suppliers and resellers (unchanged).
The following is added to the end of this Section:
IBM's entire liability and your sole remedy, whether in contract or in tort, in respect of
any default shall be limited to damages.
158
IBM® xSeries 360: User’s Reference
Appendix B. Notices
This publication was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the products
and services currently available in your area. Any reference to an IBM product,
program, or service is not intended to state or imply that only that IBM product,
program, or service may be used. Any functionally equivalent product, program, or
service that does not infringe any IBM intellectual property right may be used instead.
However, it is the user’s responsibility to evaluate and verify the operation of any nonIBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of express or implied warranties in
certain transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any
time without notice.
Any references in this publication to non-IBM Web sites are provided for convenience
only and do not in any manner serve as an endorsement of those Web sites. The
materials at those Web sites are not part of the materials for this IBM product, and use
of those Web sites is at your own risk.
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Edition notice
© COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION, 2001.
All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.
© Copyright IBM Corp. 2001
159
Trademarks
The following terms are trademarks of International Business Machines Corporation
in the United States, other countries, or both:
Active PCI
Remote Connect
Alert on LAN
ServeRAID
Chipkill
ServerGuide
EtherJet
ServerProven
e-business logo
TechConnect
HelpCenter
Update Connector
HelpWare
Wake on LAN
IBM
xSeries
Light Path Diagnostics
X-Architecture
Predictive Failure Analysis
XA-32
Lotus and Domino are trademarks of Lotus Development Corporation and/or IBM in
the United States, other countries, or both.
Intel, Celeron, MMX, LANDesk, Pentium, Pentium II Xeon, Pentium III Xeon, and
Xeon are trademarks of Intel Corporation in the United States, other countries, or
both.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the
United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other
countries.
Linux is a registered trademark of Linus Torvalds.
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Other company, product, or service names may be the trademarks or service marks of
others.
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.
CD-ROM drive speeds list the variable read rate. Actual speeds vary and are often
less than the maximum possible.
When referring to processor storage, real and virtual storage, or channel volume, KB
stands for approximately 1000 bytes, MB stands for approximately 1000000 bytes,
and GB stands for approximately 1000000000 bytes.
160
IBM® xSeries 360: User’s Reference
When referring to hard disk drive capacity or communications volume, MB stands for
1000000 bytes, and GB stands for 1000000000 bytes. Total user-accessible capacity
may vary depending on operating environments.
Maximum internal hard disk drive capacities assume the replacement of any standard
hard disk drives and population of all hard disk drive bays with the largest currently
supported drives available from IBM.
Maximum memory may require replacement of the standard memory with an optional
memory module.
IBM makes no representation or warranties regarding non-IBM products and services
that are ServerProven, including but not limited to the implied warranties of
merchantability and fitness for a particular purpose. These products are offered and
warranted solely by third parties.
Unless otherwise stated, IBM makes no representations or warranties with respect to
non-IBM products. Support (if any) for the non-IBM products is provided by the third
party, not IBM.
Some software may differ from its retail version (if available), and may not include user
manuals or all program functionality.
Electronic emission notices
Federal Communications Commission (FCC) statement
Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his
own expense.
Properly shielded and grounded cables and connectors must be used in order to meet
FCC emission limits. IBM is not responsible for any radio or television interference
caused by using other than recommended cables and connectors or by unauthorized
changes or modifications to this equipment. Unauthorized changes or modifications
could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Industry Canada Class A emission compliance statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Appendix B. Notices
161
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
United Kingdom telecommunications safety requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for indirect
connection to public telecommunication systems in the United Kingdom.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council Directive
89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility. IBM cannot accept responsibility for any failure to
satisfy the protection requirements resulting from a nonrecommended modification of
the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
Taiwan electrical emission statement
Japanese Voluntary Control Council for Interference (VCCI) statement
162
IBM® xSeries 360: User’s Reference
Power cords
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and plug
with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by Underwriter's
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord
set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a
maximum of 15 feet in length and a parallel blade, grounding-type attachment plug
rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and CSAcertified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor
cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment
plug rated 15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a
grounding-type attachment plug. The cord set should have the appropriate safety
approvals for the country in which the equipment will be installed.
IBM power cords for a specific country or region are usually available only in that
country or region.
IBM power cord part
number
Used in these countries and regions
13F9940
Argentina, Australia, China (PRC), New Zealand, Papua New
Guinea, Paraguay, Uruguay, Western Samoa
13F9979
Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin,
Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Rep.,
Chad, China (Macau S.A.R.), Czech Republic, Egypt, Finland,
France, French Guiana, Germany, Greece, Guinea, Hungary,
Iceland, Indonesia, Iran, Ivory Coast, Jordan, Lebanon,
Luxembourg, Malagasy, Mali, Martinique, Mauritania, Mauritius,
Monaco, Morocco, Mozambique, Netherlands, New Caledonia,
Niger, Norway, Poland, Portugal, Romania, Senegal, Slovakia,
Spain, Sudan, Sweden, Syria, Togo, Tunisia, Turkey, former USSR,
Vietnam, former Yugoslavia, Zaire, Zimbabwe
13F9997
Denmark
14F0015
Bangladesh, Burma, Pakistan, South Africa, Sri Lanka
14F0033
Antigua, Bahrain, Brunei, Channel Islands, China (Hong Kong
S.A.R.), Cyprus, Dubai, Fiji, Ghana, India, Iraq, Ireland, Kenya,
Kuwait, Malawi, Malaysia, Malta, Nepal, Nigeria, Polynesia, Qatar,
Sierra Leone, Singapore, Tanzania, Uganda, United Kingdom,
Yemen, Zambia
14F0051
Liechtenstein, Switzerland
14F0069
Chile, Ethiopia, Italy, Libya, Somalia
14F0087
Israel
1838574
Thailand
Appendix B. Notices
163
IBM power cord part
number
6952301
164
IBM® xSeries 360: User’s Reference
Used in these countries and regions
Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman
Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El
Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan,
Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua,
Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan,
Trinidad (West Indies), United States of America, Venezuela
Index
A
Active PCI-X (hot-plug) components 3
adapter
considerations 68
installing a hot-plug PCI-X 68
installing a ServeRAID 70
PCI-X expansion slot locations 67
replacing a Remote Supervisor Adapter 70
adapter fault tolerance, Ethernet 24
adaptive load balancing, Ethernet 24
adjusting
chair 11
controls 11
lighting 11
monitor 11
administrator password 19
air circulation 11
alerts, forwarding Remote Supervisor Adapter 39
arranging workspace 11
ASM
device drivers, installing 35
interconnect
cabling network 40
module, installing in the xSeries 360 41
network 38
network compatible servers 40
network configuration examples 42
planning and cabling 39
auxiliary-device port 90
availability features 5
B
battery, replacing 142
bezel
installing 86
removing 66
BIOS, recovering 120
C
cabling
ASM interconnect network 39
Ethernet 23
Ethernet LAN port 29
external 93
Remote Supervisor Adapter 28
serial (COM) port 28, 30
system board
external connectors 60, 61
internal connectors 60
USB 88
CD-ROM drive, replacing 74
CDs, ServerGuide 45
chair, adjusting 11
© Copyright IBM Corp. 2001
Class A electronic emission notice 161
components
Level 2 Diagnostics LED panel 63
major 57
memory board 65
Remote Supervisor Adapter 66
system board 59
configuration
completing Remote Supervisor Adapter 38
Configuration/Setup Utility program 13
hardware, cabling for 93
PXE Boot Agent Utility program 13
SCSISelect utility program 13
ServeRAID program 13
updating 86
updating server 9
with ServerGuide 47
Configuration/Setup Utility program 13
configuring
remote control password 37
Remote Supervisor Adapter 30
configuring Ethernet 23
controls, adjusting 11
cover
installing 86
removing 66
D
data rate, Ethernet 23
device drivers, ASM
installing Novell NetWare 36
installing SCO UnixWare 37
installing Windows 2000 35
installing Windows NT 35
diagnostic
Level 2 LEDs 124
programs
overview 111
starting 111
tools 95
DIMM. See memory module
diskette drive, replacing 74
documentation
Remote Supervisor Adapter 27
DOS configuration utility 30
drive
bays 73
CD-ROM, replacing 74
diskette, replacing 74
hot-swap, installing 73
internal, installing 73
E
electrical
outlets 12
165
electronic emission Class A notice 161
error
messages. See messages
POST log 110
system log 110
Ethernet
adapter fault tolerance 24
adaptive load balancing 24
cabling 23
Cisco Fast EtherChannel 24
configuring 23
configuring settings 30
controller, troubleshooting 134
creating VLAN 26
error messages 136
high performance modes 24
IntraNetWare error messages 136
LAN port, cabling 29
NetWare error messages 136
port 91
priority filters 24
priority packet mode 24
teaming 24
VLAN 25
Windows NT error messages 138
external
cabling 93
options, connecting 87
F
fan, replacing 85
FCC Class A notice 161
features 2, 3
ServerGuide 46
filters, priority 24
flash ROM page swap jumper 62, 120, 121
G
glare, reducing 11
H
high priority packet queue 24
hot-plug PCI-X adapter. See adapter
hot-swap drive, installing 73
hub, USB 88
I
I/O ports 87
IEEE 802.1p tagging 24
information panel, operator 7
installation
completing 86
order, DIMMs 77
166
IBM® xSeries 360: User’s Reference
order, microprocessors 79
installing options, before you begin 51
J
jumper
changing position of 62
flash ROM page swap 62, 121
power-on password override 18, 62
K
keyboard port 90
L
LAN, connecting 28
LAN, Ethernet 23, 91
LEDs
CPU 64, 124
DASD 64, 124
EXP 63, 124
FAN 64, 124
Level 2 Diagnostics 124
MEM 64, 124
memory board DIMM error 65
NMI 63, 124
Non Redund 64, 124
Out of Spec 64, 124
Over Temp 63, 124
PCI 124
PCI-X 63
power supply 121
PS1 64, 124
PS2 64, 124
PS3 64, 124
See Log 64, 124
SP 64, 124
VRM 63, 124
Level 2 Diagnostics LEDs 63, 123, 124
light
PCI-X attention 68
power on (for Active PCI-X slots) 68
See also LEDs
Light Path diagnostics 125
lighting, adjusting 11
local area network. See LAN
log
POST error 110
system error 110
system error, viewing 113
test, viewing 113
M
memory
board, component locations 65
module
capacities supported 76
installing 76
messages
diagnostic 111
Ethernet controller 136
POST error 100
SCSI error 111
microprocessor
installing 79
order of installation 79
modes, Ethernet 24
monitor, adjusting 11
multiple servers, setting up 48
N
network
connecting 23, 91
connection problems 134
NOS
installing 45
with ServerGuide 48
without ServerGuide 49
notes, important 160
notices
electronic emission 161
FCC, Class A 161
Novell NetWare ASM device drivers, installing 36
O
operating system. See NOS
operator information panel 7
options, connecting external 87
order of installation, microprocessors 79
P
password
administrator 19
power on 18
power on, override jumper 18
remote-control security settings 20
PCI
switch card connector 60
PCI-X
plug and play, Ethernet 23
planning the ASM interconnect network 39
plug and play, Ethernet 23
point-to-point protocol, setting up 33
pointing device port 90
port
auxiliary-device 90
Ethernet 91
I/O 87
keyboard 90
pointing device 90
Remote Supervisor Adapter 91
USB 88
video 89
POST
beep codes 97
description 97
error messages 100
power
supply
installing 83
power-on
password 18
override jumper 62
self test. See POST
priority
filters 24
levels 24
packet mode 24
PXE Boot Agent Utility program 13
using 21
R
reducing glare 11
reliability
features 5
system 51
remote access
enabling 30
remote control password, configuring 37
Remote Supervisor Adapter 87, 91
cable connector 60
cabling and configuring 28
completing configuration 38
component locations 66
configuration 13
documentation 27
enabling remote access 30
features 26
port 91
remote control password 37
replacing 70
setup
prerequisites 27
S
Safety vii, 53
SCO UnixWare ASM device drivers, installing 37
SCSI error messages 111
SCSI RAID cable connector 72
SCSISelect utility program 13
using 20
serial port, cabling 28, 30
ServeRAID
adapter, installing 70
configuration program 13
configuration programs
using 23
ServerGuide
additional programs included 49
167
CDs 13, 45
error symptoms 110
features 46
NOS installation 48
setting up multiple servers 48
using 45
service summary 145
serviceability features 5
setup
multiple servers 48
prerequisites, Remote Supervisor Adapter 27
with ServerGuide 47
without ServerGuide 49
SMP 1
software coupon, ServerGuide 45
specifications 2
starting server 8
static-sensitive devices, handling 52
symmetric multiprocessing 1
system board
cable connectors 60
component locations 59
external I/O connectors 61
jumpers 62
LED locations 64
system error log, viewing 113
system reliability 51
T
teaming, Ethernet 24
TELNET 33
test log, viewing 113
trademarks 160
traffic class expediting 24
troubleshooting charts 129
U
United States electronic emission Class A notice 161
United States FCC Class A notice 161
USB
cabling 88
hub 88
port 88
utility
Configuration/Setup program, using 14
PXE Boot Agent program, using 21
SCSISelect program, using 20
ServeRAID configuration programs, using 23
V
venting of hot air 11
video port 89
virtual LAN. See VLAN
VLAN
creating 26
mode 25
168
IBM® xSeries 360: User’s Reference
VRM, replacing 82
W
Web site 1, 95
ServerGuide 45
Windows 2000 ASM device drivers, installing 35
Windows NT ASM device drivers, installing 35
working inside server with power on 52
workspace, arranging 11
World Wide Web 1
IBM
Part Number: 24P2866
Printed in the United States of America.
24P2866
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