HP Compaq dc5850 Specifications

Illustrated Parts & Service Map

HP Compaq dc5850 Small Form Factor

Business PC

©

2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP shall not be liable for technical or editorial errors or omissions contained herein.

Document Number 481407-001. 1st Edition March 2008.

Cables

1 SATA cable, 25 inch, 1 straight end, 1 right angle end

2 SATA cable, 17 inch, 2 straight ends

3 Power switch/LED cable assembly

4 Front I/O with USB

*Not shown

Key Specifications

Processor Type

RAM Type

AMD Athlon 64, Sempron-64, Phenom

PC2-6400 (800 MHz) non-ECC

Maximum RAM Supported 8 GB

Expansion Slots • 1 PCIe-x16

• 2 PCIe-x1

• 3 PCI

Graphics Adapter

Drive Support

I/O Interfaces

ATI Radeon 3100 graphics

• 4 SATA (HDD + Optical)

• RAID 1 Support

• FDD, Media Card Reader, Removable HDD

Serial (2, 1 optional), parallel (1), USB 2.0 (8), RJ-45 (1), front and rear audio jacks (2 each), PS/2 ports (2), VGA connector

(1), USB header on system board

Spare Parts

Keyboards (not illustrated)

PS/2, Basic

USB, Basic

USB SmartCard

Arabic

Belgian

BHCSY

Brazilian Portuguese

Czech

Danish

Finnish

French

French Arabic

French Canadian

German

Greek

Hebrew

Hungarian

International

Italian

Japanese

*Not for 435385-xxx

-DE1

-121

-041

-151

-BB1

-211

-B31

-061

-291

-221

-081

-351

-051

-171

-181

-B41

-201

435302-xxx

435382-xxx

435385-xxx

Korean (Hangul)

LA Spanish

Norwegian

PRC

Portuguese

Romanian*

Russian

Slovakian

Spanish

Swedish

Swiss

Taiwanese

Thai

Turkish

U.S.

U.K.

System Unit

1 Access panel

2 Front bezel

3 Power supply, 240W

3 Power supply, 240W, 80% efficient

* 5.25-inch bezel blank

* Not shown

460893-001

451148-001

460888-001

460889-001

335937-001

Mass Storage Devices (not illustrated)

Diskette drive with bezel

Media card reader, 3.5-inch

16X SATA DVD±RW and CD-RW drive with LightScribe

16X SATA DVD-ROM drive

48X CD-RW/DVD-ROM combo drive

500 GB SATA hard drive, 3.0 Gb/s, NCQ

250 GB, 7200-RPM SATA hard drive, 8-MB cache, 3.0 Gb/s, NCQ

250 GB, 7200-RPM SATA hard drive, 8-MB cache, 3.0 Gb/s

160 GB, 7200-RPM SATA hard drive, 8-MB cache, 3.0 Gb/s

160 GB, 7200-RPM SATA hard drive, 8-MB cache, 3.0 Gb/s

160 GB, 10000-RPM SATA hard drive, 16-MB cache, 1.5Gb/s

80 GB, 7200-RPM SATA hard drive, 8-MB cache, 3 Gb/s, NCQ

80 GB, 7200-RPM SATA hard drive, 8-MB cache, 3 Gb/s

80 GB, 10000-RPM SATA hard drive, 16-MB cache, 1.5 Gb/s

461535-001

453317-001

460896-001

460895-001

431452-001

412838-001

447310-001

419496-001

419497-001

457909-001

449980-001

440747-001

449979-001

440499-001

439995-001

449978-001

440754-001

439994-001

-071

-101

-111

-AB1

-281

-141

-001

-031

-131

-271

-251

-231

-AD1

-161

-091

-AA1

dc5850 Illustrated Parts & Service Map, SFF Chassis 481407-001 page 1

Standard and Optional Boards

1 ReadyBoost module, 1 GB

Memory modules

* 512 MB, PC2-6400, CL6

* 1 GB, PC2-6400, CL6

* 2 GB, PC2-6400, CL6

Other boards

* Belkin 802.11a/g, WLAN adapter for use in the rest of the world

* ATI HD X2400, PCIEx16, DMS-59 and TV outputs, 256MB graphics adapter

* Broadcom NetXtreme GbE PCI-E NIC, FH

* 56K modem, Agere 2006 PCI Hi-Speed, FH

* nVidia GeForce 8400 GS 256-MB video card with DMS-59 and TV

(S-Video) outputs, LP

HP FireWire IEEE 1394 PCI card, 2 external, 1 internal port, FH

System boards with thermal grease, alcohol pad, and CPU socket cover

3 System board

* System board, excludes ES

AMD Athlon 64 processor with alcohol pad and thermal grease

* X2 5400+, 2.8 GHz, 2x512-KB L2 cache

* X2 5200+, 2.7 GHz, 2x512-KB L2 cache

* X2 5000+ 2.6 GHz, 2x512-KB L2 cache

* X2 4450+, 2.3 GHz, 2x512-KB L2 cache

* LE-1640, 2.6GHz, 1-GB L2 cache

AMD Sempron-64 processor with alcohol pad and thermal grease

* 1300, 2.3 GHz, 512-KB L2 cache

* 1200, 2.1 GHz, 512-KB L2 cache

AMD Phenom processor with alcohol pad and thermal grease

* 9600, quad core, 2.4 GHz, 4x512-KB L2 cache

* 8600, tri core, 2.3 GHz, 3x512-KB L2 cache

* Not shown

462851-001

418952-001

418951-001

457624-001

391866-002

462477-001

430654-001

398661-001

445743-001

441448-001

461537-001

462852-001

465312-001

465302-001

465301-001

465303-001

465304-001

458069-001

460341-001

465459-001

466174-001

Miscellaneous Parts

*

*

*

*

*

*

*

*

*

*

3

4

1

2

Second serial port, low profile

Chassis fan

Speaker

Fan duct

Stand

Heatsink with alcohol pad and factory-applied thermal grease

Backwall

System board tray

Rubber feet

Mouse, PS2, optical

Mouse, optical

Mouse, USB laser

Printer port

Battery, real-time clock

*Not shown

System Board

393601-001

460891-001

394779-001

460892-001

451150-001

460897-001

461533-001

460894-001

460890-001

417966-001

390938-001

459821-001

465339-001

153099-001

dc5850 Illustrated Parts & Service Map, SFF Chassis 481407-001

System Board Connectors and Jumpers (position of some untitled components may vary in location)

E49

J9

J10

J20

Password

RJ-45 over dual USB

Quad stack USB

PCI slot 1

J31

J32

PCIe X1, slot 1

PCIe X1, slot 2

J41 PCIe X16

J68_1 Mouse

J68_2 Keyboard

J69 VGA connector

J70

J78

DVI

Double stack audio connector

P1

P16

Main power

System fan

P126 Parallel connector

P24 Front USB

P3

P5

CPU power

Power button/LED

P23

P25

P52

P53

P6

P60

P61

P62

P63

P70

P8

P150

XBT1

XMM1

Front audio

ReadyBoost

Second serial port

Serial port connector

Internal speaker

SATA0

SATA1

SATA2

SATA3

Primary CPU fan

Primary chassis fan

Media reader

Real-time-clock battery

DIMM 1

XMM2 DIMM 2

XMM4 DIMM 4

XU1 Processor

page 2

Setup Utility

Basic system information is maintained in the Setup Utility held in the system ROM, accessed by pressing the F10 key when prompted (on screen) during the boot sequence.

Computer Setup Menu

Heading Option/Description

File

Storage

Security

Power

Advanced

System Information - Lists the following main system specifications:

• Product name

• SKU number (some models)

• Processor type/speed/stepping

• Cache Size (L1/L2)

•

•

•

•

Memory size/speed/ no. channels

Integrated MAC Address

System BIOS

Chassis serial number

• Asset tracking number

About - Displays copyright notice.

Set Time and Date - Allows you to set system time and date.

Flash System ROM - Allows you to select a drive containing a new BIOS.

Replicated Setup-Save to Removable Media & Restore from Removable Media

Default Setup

• Save Current Settings as Default

• Restore Factory Settings as Default

Apply Defaults and Exit - Applies the selected default settings and clears any established passwords.

Ignore Changes and Exit - Exits setup without applying or saving any changes.

Save Changes and Exit - Saves changes to system configuration or default settings and exits Computer Setup.

Device Configuration - Lists all installed BIOS-controlled storage devices. The following options are available:

• Diskette Type(Legacy Diskettes only)-3.5” 1.44 MB and 5.25” 1.2 MB

• Emulation Type - ATAPI Zip drive, hard disk, legacy diskette, CD-ROM drive, and ATAPI LS-120 drive

• Drive Emulation Type Options

• Multisector Transfers

• Translation Mode

• Translation Parameters

• Default Values SATA

Storage Options: Removable Media Boot, Legacy Diskette Write, SATA Emulation, SATA 0 and 2, SATA 1 and 3

DPS Self-Test - Allows you to execute self-tests on ATA hard drives.

Boot Order - Allows you to specify boot order.

• Shortcut to Temporarily Override Boot Order

Setup Password - Allows you to set and enable setup (Administrator) password.

Power-On Password - Allows you to set and enable power-on password.

Password Options - When any password exists allows you to lock legacy resources, enable/disable network server mode, specify password requirement for warm boot, and allows you to enable/disable Setup Browse Mode.

Device Security (some models) - Enables/disables all I/O ports, audio, network controllers, SMBus controller, and embedded security devices.

Network Service Boot - Enables/disables boot from OS on a server.

System IDs - Allows you to set Asset tag, ownership tag, Chassis serial number,

UUID, and keyboard locale setting.

DriveLock Security-Lets you assign/modify hard drive p/w for added security.

System Security (some models) - Allows you to enable/disable:

• Data Execution Prevention

• Virtualization Technology

• Virtualization Technology Directed I/O

• Trusted Execution Technology

• Embedded Security Device Support

• OS management of Embedded Security Device through OS

• Virtual Appliance options

• Smart Card BIOS Password Support

Setup Security Level - Provides method to allow users limited access to change specified setup options without knowing Setup password.

OS Power Management - Lets you enable/disable Runtime Power Management,

Idle Power Savings, ACPI S3 Hard Disk Reset, ACPI S3 PS2 Mouse Wakeup,

USB Wake on Device Insertion, Unique Sleep State Blink Rates.

Hardware Power Management-Lets you enable/disable SATA bus power mgmt.

Thermal - Allows you to control minimum permitted fan idle speed.

Power-On Options - Allows you to set:

• POST mode - QuickBoot, FullBoot, or FullBoot every 1-30 days.

• POST messages - Enable/disable

• MEBx Setup prompt - Enable/disable or hidden/displayed

• F9 prompt - Enable/disable

• F10 prompt - Enable/disable

• F12 prompt - Enable/disable

• Factory Recovery Boot Support - Enable/disable

• Option ROM prompt - Enable/disable

• WOL After Power Loss - Enable/disable

• Remote wakeup boot source - Remote server/local hard drive

• After Power Loss - Off/on/previous state

• POST delay - None, 5, 10, 15, or 20 seconds

• Limit CPUID

Execute Memory Test -Restarts computer and executes POST memory test.

BIOS Power-On - Allows you to set the computer to turn on at a preset time.

Onboard Devices - Lets you set resources or disable onboard system devices.

PCI Devices - Lists installed PCI devices with their IRQ settings and allows you to reconfigure IRQ or disable devices.

PCI VGA Configuration - Allows you to specify which VGA controller will be used when multiple video adapters are available.

Bus Options (some models) - Allows you to enable/disable PCI SERR# Generation and PCI VGA palette snooping.

Device Options - Allows you to set:

• Printer Mode - Bi-Directional, EPP & ECP, Output Only

• Num Lock state at power-on - off/on

• S5 Wake on LAN - enable/disable

• Processor cache - enable/disable

• Multi-Processor - enable/disable

• Integrated video - enable/disable

• Internal speaker - enable/disable

• Monitor Tracking - enable/disable

• NIC PXE Option ROM Download - enable/disable

• SATA RAID Option ROM Download - enable/disable

• HPET - enable/disable

dc5850 Illustrated Parts & Service Map, SFF Chassis 481407-001

Boot Block Emergency Recovery Mode

failure. For example, if a power failure were to occur during a BIOS upgrade, the ROM flash would be incomplete. This would render the system BIOS unusable. The Boot Block is a flashprotected section of the ROM that contains code that checks for a valid system BIOS image when the system is turned on.

• If the system BIOS image is valid, the system starts normally.

• If the system BIOS image is not valid, a failsafe Boot Block BIOS provides enough support to search removable media for BIOS image files. If an appropriate BIOS image file is found, it is automatically flashed into the ROM.

When an invalid system BIOS image is detected, the system power LED will blink red 8 times, one blink every second. Simultaneously, the speaker will beep 8 times. If the portion of the system ROM containing the video option ROM image is not corrupt, Boot Block Emergency

Recovery Mode will be displayed on the screen.

To recover the system after it enters Boot Block Emergency Recovery Mode, complete the following steps:

1. Turn off the computer.

2. Insert a flash drive or CD containing the BIOS image in the root directory. The media must be formatted using the FAT12, FAT16, or FAT32 file system.

3. Turn on the computer. If no appropriate BIOS image is found, you will be prompted to insert media containing a BIOS image file. The system will automatically flash the ROM. After a successful flash, the system will either automatically restart or prompt the user to unplug the unit, wait 5 seconds, reattach the power cord, and then press the power button.

4. Remove the removable media used to upgrade the BIOS.

5. Turn the power on to restart the computer.

NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS image file is in an optical drive. If BitLocker is enabled, remove this CD before attempting to boot to Windows Vista.

Password Security

Establishing a Setup password using computer setup

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter

Computer Setup. Press Enter to bypass the title screen, if necessary. If you do not press F10 when prompted, a restart will be necessary.

3. Select Security > Setup Password and follow the instructions on the screen.

4. Before exiting, click File > Save Changes and Exit.

Changing a Power-on or Setup password

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. If you want to change the Setup password, as soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary.

3. If you want to change the Power-On password, when the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password.

NOTE: Type the new password carefully since the characters do not appear on the screen.

4. Press Enter.

The new password will take effect the next time the computer is restarted.

Deleting a Power-on or Setup password

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. To delete the Setup password, as soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary.

3. To delete the Power-on password, when the key icon appears, type the current password followed by a slash (/) or alternate delimiter character as shown: currentpassword/

4. Press Enter.

Clearing CMOS

1. Turn off the computer and any external devices, and disconnect the power cord from the power outlet.

2. Remove the access panel.

3. On the system board, press and hold the CMOS button for 5 seconds.

4. Replace the access panel, external devices, and reconnect the power cord.

5. Turn on the computer.

You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time.

page 3

HP Insight Diagnostics

The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the computer. From the Survey tab, there is access to several categories of information about the computer. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP flash drive.

Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.

You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center.

Insight Diagnostics may be found on the Documentation and Diagnostics CD that shipped with the computer. The tool may also be downloaded from the HP Web site using the following procedure:

1. Go to www.hp.com

2. Click the Software & Download driver link.

3. Enter the product number (for example, dc5800) in the text box and press the Enter key.

4. Select the specific product.

5. Select the OS.

6. Click the Diagnostics link.

7. Select HP Insight Diagnostics Offline Edition.

8. Select the proper language and click Download.

NOTE: The download includes instructions on how to create a bootable CD.

Common POST Error Messages

Screen Message

162-System Options

Not Set

163-Time & Date Not

Set

164-Memory Size

Error

Description

101-Option ROM Error 1. System ROM checksum.

2. Expansion board option

ROM checksum.

Configuration incorrect.

RTC battery may need to be replaced.

Invalid time or date in configuration memory.

RTC (real-time clock) battery may need to be replaced.

Memory amount has changed since the last boot (memory added or removed).

Recommended Action

1. Verify ROM, reflash if required

2. Remove suspected card, reboot

3. If expansion board recently added, remove to see if problem remains.

4. Clear CMOS.

5. If message disappears, may be problem with expansion card.

6. Replace system board.

Run Computer Setup and check configuration in Advanced > Onboard

Devices. Reset date and time in Control Panel. If problem persists, replace RTC battery.

Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery.

201-Memory Error

213-Incompatible

Memory Module in

Memory Socket(s) X,

X, ...

214-DIMM Configuration Warning

215-DIMM Configuration Warning

219-ECC Memory

Module Detected ECC

Modules not supported on this Platform

301, 304-Keyboard error

Incorrect memory configuration.

RAM failure.

A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset.

Populated DIMM configuration is not optimized.

Populated DIMM configuration is not optimized.

Recently added memory module(s) support ECC memory error correction.

Keyboard failure.

Press the F1 key to save the memory changes.

-or-

1. Run Setup (F10).

2. Make sure the memory module(s) are installed properly.

3. If third-party memory has been added, test using HP-only memory.

4. Verify proper memory module type.

1. Run Setup (F10).

2. Ensure memory modules are correctly installed.

3. Verify proper memory module type.

4. Remove and replace the identified faulty memory module(s).

5. If the error persists after replacing memory modules, replace the system board.

1. Verify proper memory module type.

2. Try another memory socket.

3. Replace DIMM with a module conforming to the SPD standard.

Rearrange the DIMMs so that each channel has the same amount of memory.

Remove power from the system and reinstall memory modules. Populate modules starting with slot XMM4, then XMM3, followed by slots

XMM2 and XMM1.

1. If additional memory was recently added, remove it to see if the problem remains.

2. Check product documentation for memory support information.

1. Reconnect keyboard with computer turned off.

2. Check connector for bent of missing pins.

3. Ensure that none of the keys are depressed.

4. Replace keyboard.

5. If 304 possible system board issue.

Common POST Error Messages (continued)

Screen Message

501-Display Adapter

Failure

510-Flash Screen

Image Corrupted

511-CPU, CPUA, or

CPUB Fan not

Detected

512-Chassis, Rear

Chassis, or Front Chassis Fan not Detected

601-Diskette Controller Error

605-Diskette Drive

Type Error

917-Front Audio Not

Connected

918-Front USB Not

Connected

921-Device in PCI

Express slot failed to initialize

1720-SMART Hard

Drive Detects Imminent Failure

1796-SATA Cabling

Error

1797-SATA Drivelock is not supported in

RAID mode.

1801-Microcode Patch

Error

Invalid Electronic

Serial Number

Memory Parity Error

Network Server Mode

Active and No Keyboard Attached

Parity Check 2

Description Recommended Action

Graphics display controller.

1. Reseat graphics card.

2. Clear CMOS.

3. Check monitor connection.

4. Replace graphics card (if possible).

Flash Screen image has errors.

Reflash the system ROM with the latest BIOS image.

CPU fan is not connected or may have malfunctioned.

Chassis, rear chassis, or front chassis fan is not connected or may have malfunctioned.

Diskette controller circuitry or floppy drive circuitry incorrect.

1. Reseat CPU fan.

2. Reseat fan cable.

3. Replace CPU fan.

1. Reseat chassis, rear chassis, or front chassis fan.

2. Reseat fan cable.

3. Replace chassis, rear chassis, or front chassis fan.

1. Run Computer Setup.

2. Check and/or replace cables.

3. Clear CMOS.

4. Replace diskette drive.

5. Replace the system board.

Mismatch in drive type.

1. Run Computer Setup.

2. Disconnect any other diskette controller devices (tape drives).

3. Clear CMOS.

Reconnect or replace front audio harness.

Front audio harness has been detached or unseated from motherboard.

Front USB harness has been detached or unseated from motherboard.

There is an incompatibility/ problem with this device and the system or PCI

Express Link could not be retrained to an x1.

Hard drive is about to fail.

(Some hard drives have a hard drive firmware patch that will fix an erroneous error message.)

Reconnect or replace front USB harness.

Try rebooting the system. If the error reoccurs, the device may not work with this system

One or more SATA devices are improperly attached. For optimal performance, the

SATA 0 and SATA 1 connectors must be used before

SATA 4 and SATA 5.

Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode.

1. Determine if hard drive is giving correct error message. Enter

Computer Setup and run the Drive

Protection System test under

Storage > DPS Self-test.

2. Apply hard drive firmware patch if applicable.

3. Back up contents and replace hard drive.

Ensure SATA connectors are used in ascending order. For one device, use

SATA 0. For two devices, use SATA

0 and SATA 1. For three devices, use

SATA 0, SATA1, and SATA 4.

Processor not supported by

ROM BIOS.

Electronic serial number is missing.

Parity RAM failure.

Third-party graphics card may be causing a problem.

Keyboard failure while Network Server Mode enabled.

Parity RAM failure.

Third-party graphics card may be causing a problem.

Either remove the Drivelocked

SATA device or disable the Drivelock feature. To disable the Drivelock feature, enter Computer Setup, change Storage > Storage Options

> SATA Emulation to IDE, and select File > Save Changes and

Exit. Re-enter Computer Setup and select Security > Drivelock. For each listed Drivelock-capable SATA device, ensure Drivelock is Disabled.

Lastly, change Storage > Storage

Options > SATA Emulation back to

RAID and select File > Save

Changes and Exit.

1. Upgrade BIOS to proper version.

2. Change the processor.

Enter the correct serial number in

Computer Setup.

Run Computer Setup and Diagnostic utilities. Remove third-party graphics card to see if the problem goes away.

1. Reconnect keyboard with computer turned off.

2. Check connector for bent or missing pins.

3. Ensure that none of the keys are depressed.

4. Replace keyboard.

Run Computer Setup and Diagnostic utilities. Remove third-party graphics card to see if problem goes away.

dc5850 Illustrated Parts & Service Map, SFF Chassis 481407-001 page 4