Good Technology GoodLink RIM 950 User manual

GoodLink

™

Wireless Corporate Messaging

User’s Guide

Version 1.0

GoodLink User’s Guide

GoodLink

™

Wireless Corporate Messaging

User’s Guide

Version 1.0

GoodLink User’s Guide

Last revised 11/30/01

Part Number: 1001595, Revision A

At time of printing, documentation complies with software version 1.0.

Copyright

© 2001 Good Technology, Inc. All rights reserved. Good and GoodLink are trademarks of Good Technology, Inc. in the United States and/or other countries.

Good Technology, Inc. may have patents or pending patent applications, trademarks, copyrights or other intellectual property rights covering subject matter in this document. The furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property rights except as expressly provided in any written license agreement from Good Technology, Inc.

Microsoft, Windows, Windows NT, Exchange and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

RIM, the RIM logo, Research in Motion, RIM 950 Wireless Handheld, RIM 957 Wireless

Handheld, BlackBerry, BlackBerry Exchange Edition, the BlackBerry logo, the

“envelope in motion” symbol and 'Always On, Always Connected' are registered trademarks or trademarks of Research in Motion Limited in the United States and/or other countries.

Mobitex is a trademark of the Swedish Telecommunications Administration that may be registered in some jurisdictions. Outside In®Wireless Export ©2001 Stellent

Chicago, Inc. All rights reserved. All other companies and product names are trademarks or registered trademarks of their respective holders.

Disclaimer

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Good Technology, Inc.

Information in this document is subject to change without notice. This publication could include technical inaccuracies or typographical errors. Good Technology, Inc. may make improvements or changes in the products or the programs described in this publication at any time.

Good Technology, Inc.

1032 Morse Ave.

Sunnyvale, CA, 94089

Tel. (408) 400-4800 Fax (408) 400-4801

Web site: www.good.com

Email: [email protected].

Printed In USA.

Warning: Do not use this device while driving.

Contents

1 Overview 1

Features and Benefits 2

Package Contents 4

System Requirements 5

For Additional Information 6

2 Tutorial: Sending an Email Message 7

Keyboard and Controls 8

Composing a Message 9

Checking the Message 13

3 Using GoodLink Applications – Basics and

Email 15

About GoodLink Applications 16

Basics 17

Opening an Application 17

Using Menus 17

Setting the Text Insertion Point 18

Using Checkboxes 19

GoodLink User’s Guide iii

iv

Changing Dates and Times 19

Returning to the Home Screen 21

Getting Help 21

Turning the Radio On and Off 22

Turning the Handheld Off and On 23

Composing Text 24

Copying and Pasting Text 26

Email 27

Viewing Email Messages 28

Responding to Email Messages 30

Responding to a Meeting Request 31

Finding Messages 33

Viewing Email Attachments 34

Creating Email Messages 35

Using Email Folders 37

Viewing Email Folders 39

Filing Email Messages 40

Deleting Email Messages 41

Filtering Messages 42

Setting Email Options 44

Synching All Incoming Messages 46

Viewing Digitally-Signed or Encrypted Messages 47

Keyboard Command Reference 48

4 Additional Applications 51

Contacts 52

Viewing Contacts 52

Finding Contacts 53

Editing Contacts 54

Adding Contacts 55

Setting Contact Options 56

Using Contacts with Other Applications 57


Calendar 58

Viewing Appointments 59

Adding New Appointments 61

Changing Appointments 64

Setting Calendar Options 64

Tasks 65

Viewing Tasks 65

Adding New Tasks 66

Editing Tasks 69

Setting Task Options 70

Notes 71

Viewing and Editing Notes 71

Adding Notes 73

Deleting Notes 74

Alarm Clock 74

Calculator 76

Working with a Series of Numbers 77

Games 79

5 Preferences and Maintenance 81

Setting Handheld Preferences 81

Using Autotext 83

Passwords 86

Adding a Password 87

Locking and Unlocking Your Handheld 89

Disabling a Password 90

Changing a Password 90

Changing the Time Zone 91

Battery Maintenance 91

Replacing a Battery on the RIM 950 92

Recharging a Battery on the RIM 957

93

GoodLink User’s Guide v

Data Storage and Aging

94

Moving Servers or Changing Email Addresses 95

A Appendix 97

Safety and Regulatory Information 97

FCC Statement (USA only) 98

Specifications 98

Statement of Limited Warranty 100

Good Client Software License Agreement 102

Index 107 vi GoodLink User’s Guide

1 Overview

Introducing GoodLink ™ service from Good Technology, Inc. GoodLink enables mobile professionals to stay Always-Up-To-Date ™ with their company email and groupware when away from their desks.

GoodLink Application software on a RIM 957 handheld

GoodLink Application software on a RIM 950 handheld

GoodLink User’s Guide 1

Overview

GoodLink provides mobile workers with a continuously synchronized wireless connection to company servers enabling them instant access to the latest corporate email, secure attachments, contacts, calendar, notes, and tasks.

GoodLink adds Always-Up-To-Date wireless service and easy-to-use software to handheld devices from Research in Motion (RIM).

GoodLink delivers a complete and secure wireless solution for accessing corporate messaging accounts through the firewall.

Customers receive everything they need to get started, all in one complete package:

•

Highly-portable wireless handheld devices featuring a built-in keyboard

•

Innovative handheld software

•

Highly-reliable server software

•

Wireless airtime with national coverage on a leading network

Features and Benefits

Installed on a RIM 950 or RIM 957 wireless handheld, GoodLink is fully compatible with your Microsoft Outlook and Exchange environment.

Email Inbox

New Message

Contacts

Calendar

Notes

Tasks

Calculator

Alarm Clock

Upcoming appointments

Radio indicator

Battery indicator

2 GoodLink User’s Guide

Features and Benefits

•

You have complete, remote control of your email account.

This includes sending and receiving email messages as well as deleting, filing, and moving messages. New email messages are automatically sent to your handheld. GoodLink also includes customizable alarms, notifications, email signatures, and filters.

•

Your contacts, calendar, tasks, and notes are also

Always-Up-To-Date.

You can create and accept meeting requests from your handheld.

•

GoodLink provides a secure environment to view and manage important documents.

You can view Microsoft Word (*.doc), Adobe Acrobat (*.pdf),

Power Point (*.pps), Excel (*.xls), WordPerfect (*.wpd), HTML

(*.htm and *.html), Rich Text (*.rtf), and plain text (*.txt) documents on the handheld and forward attached documents to other email users.

•

GoodLink is an enterprise-class solution.

All data is encrypted from the corporate firewall to the handheld and individual password protection is available on the handheld.

•

GoodLink is easy to use and support.

GoodLink applications include an intuitive, “walk up and use” interface. GoodLink works with your existing email account; there is no new address to administer.

•

Nationwide network connectivity provides reliable coverage over

95% of the business population.

Good Technology’s S-WRAP (secure wireless reliability access protocol) technology enables positive acknowledgement of messages.


Overview

Package Contents

If you are a new user, your package includes the following items.

957 Package Contents.

Carrying Case

957 Device

950 Package Contents.

Cradle

User Guide and Reference Cards

Software CD

Carrying Case

950 Device

Cradle

User Guide and Reference Cards

Software CD

Handheld and Carrying Case.

Both the RIM 957 and RIM 950 come with a carrying case that includes a belt clip.

Cradle and Connector Cable.

Hardware for connecting your handheld to your computer. This cradle is required to set up your handheld. It’s also used to charge the battery on a RIM 957 handheld.

The cradle is not required for synchronization; GoodLink provides full wireless synchronization.

GoodLink Application Software CD.

Desktop software you can use for setting up your handheld and installing new applications.


System Requirements

Quick Start and Quick Reference Cards.

The Quick Start card briefly describes how to prepare your handheld for use. (If your handheld is already set up, this card might not be included.) The

Quick Reference card contains a summary of important keyboard commands.

User’s Guide.

This guide provides complete instructions for using your handheld.

Installation Guide (online only).

The GoodLink Installation Guide provides complete instructions for setting up your handheld and installing the GoodLink Application software. This guide is provided in Adobe Acrobat format (*.pdf) and is located on the GoodLink

Application Software CD.

Important:

If you are upgrading an existing BlackBerry RIM handheld to use GoodLink Application software, your conversion package contains the GoodLink Application Software CD, Quick

Start and Quick Reference cards, and User’s Guide. You already have the handheld and cradle. For more information on upgrading, see the

GoodLink Installation Guide.

System Requirements

Your handheld works in conjunction with the Microsoft Exchange

Server and GoodLink Server on your corporate network.

Corporate Network

Microsoft

Exchange

Server GoodLink

Server


Wireless

Network

Operations

Center

Handheld

Device

5

Overview

When you turn on the handheld radio, it connects with the GoodLink wireless network. In turn, this network communicates with your corporate network. Information from your Outlook account on the

Exchange server is synchronized with information on your handheld.

Outlook

Applications

Continuous

Synchronization

Handheld

Device

Handheld setup instructions in this manual assume your corporation has a GoodLink Server installed on your network and your handheld has been added to your account by your Microsoft Exchange administrator.

For Additional Information

For more information about GoodLink products, visit the Good

Technology Web site at http://www.good.com or contact Customer

Service at 1-408-400-4992.


2 Tutorial: Sending an

Email Message

This chapter provides a brief tutorial on how to use your handheld to send an email message. It’s a good way to try out the handheld and make sure it’s working properly.

Note: The instructions in this chapter assume your handheld is already set up. If not, contact your Microsoft Exchange administrator or follow the instructions in the GoodLink Installation Guide.

If this message appears, your handheld is not set up.

If your handheld is set up, the home screen appears.


Tutorial: Sending an Email Message

Keyboard and Controls

LCD screen

Alt key Space key

Trackwheel

Backspace

(Escape) key

Enter key

Cap (Shift)

LCD screen

Trackwheel

Escape key

Alt key

Num (Shift) Space key Cap (Shift)

Backspace key

Delete key

Enter key

Power On/Off


Composing a Message


1.

2.

If necessary, turn on your handheld.

•

On the RIM 957, press the silver button

•

On the RIM 950, click (press down and release) the trackwheel.

Make sure the Radio is on and the signal strength is high.

Multiple bars indicate the radio signal strength is high.

3.

4.

On the home screen, rotate the trackwheel until the New Message

icon is highlighted. This is called scrolling.

Click (press and release) the trackwheel.

New Message icon

Text cursor



5.

A new, blank email message appears with a text cursor in the address field. The text cursor marks the insertion point for text as you type.

Type an email address.

As you type, a list of your contacts appears that match the text you’ve typed. You can type an email address directly, or select a contact from the list.

List of contacts whose first name, last name, or initials match the text you type

To select a contact, rotate the trackwheel until the contact you want to use is highlighted. Then click the trackwheel.

Note: If the contact has more than one email address, a message appears asking you to select the address you want to use.

If a contact has more than one email address, scroll to select the address you want to use. Then click.

10

In addition to selecting an address from the contacts list, you can use the following shortcuts to type an email address:

•

To enter an @ symbol in an email address, press Space twice.

•

Press Space again to enter a dot (.) in an email address. Press

Space again to automatically enter a com suffix. You can continue to press Space to cycle though .com, .net, .gov, and

.org

suffixes.



6.

7.

When you finish entering the address, fill out the rest of the email message as desired.

Rotate the trackwheel to scroll between lines.

Type your own email address on the CC: line.

Include your own email address on the CC: line so you’ll receive a copy of the message.

When you create the body of the message, experiment with the

Shift keys (Cap and Num), and the Orange (Alt) key to see how they work.

As you type, you might notice an Autotext feature. Autotext automatically types capital letters at the beginning of sentences, translates abbreviations into complete words, and corrects common misspellings. For example, if you type ahve, it changes to

have

.



8.

When you’ve finished typing the message, click the trackwheel.

A menu appears.

Click the trackwheel to display a menu.

9.

Choose Send.

The home screen reappears. While the message is being sent, you’ll see a sending mail icon at the bottom of your screen.

Once the message is sent, the icon disappears.

Arrow indicates the handheld is sending information.

10:00 - 12:00

Investor Meeting

Boardroom

12:30 - 1:00

Staff Lunch

1:00 - 2:00

Personnel Policies

Indicates 1 email message is being sent

Note: Messages you send are temporarily stored in the Outbox folder on your handheld. Once a message is sent, a copy is stored in the Sent Items folder.


Checking the Message

Checking the Message

After a few moments, you should receive a notification indicating a new message has arrived.

Arrow indicates the handheld is receiving information.

10:00 - 12:00

Investor Meeting

Boardroom

12:30 - 1:00

Staff Lunch

1:00 - 2:00

Personnel Policies

Indicates 1 new email message has arrived

1.

Click the Inbox icon .

Your email Inbox appears. The email message you CC’d to yourself should be listed.

A copy of the message you sent

To open the message, click the message. Then choose Open from the menu.



2.

3.

4.

To open the message, select the message and click. Then choose

Open from the menu.

When you’ve finished viewing the message, press Escape (or

Backspace).

Open the Inbox on your Outlook account. You should see the same email message as on your handheld.

Delete the message from your Outlook account.

After a few moments, information on your handheld is automatically synchronized with your Outlook account. This means the email message you deleted in Outlook will also be deleted from your handheld.

When information is synching, you’ll see the following communication arrows in the top right corner of your screen.

Indicates the handheld is sending information

Indicates the handheld is receiving information

5.

Open your handheld Inbox and check to make sure the message is gone.

Congratulations! You’ve successfully sent and received your first email message. Now try composing and sending messages to additional users. To learn more about Email and other GoodLink

applications, see “Using GoodLink Applications – Basics and Email” on page 15.


3 Using GoodLink

Applications – Basics and Email

This chapter gives a basic introduction to GoodLink applications and provides details on how to use the Email application. It also includes information on using keyboard shortcuts for all GoodLink applications.

GoodLink applications on a RIM 957

GoodLink applications on a RIM 950

Email Inbox

New Message

Contacts

Calendar

Notes

Tasks

Games

Alarm Clock

Rotate the trackwheel to see more icons.

Radio signal strength

Battery strength

For details on using additional GoodLink applications such as

Contacts, Calendar, Notes, and Tasks, see “Additional Applications” on page 51.


Using GoodLink Applications – Basics and Email

About GoodLink Applications

GoodLink applications are automatically synchronized with your

Outlook account. Synchronization includes:

•

Email messages and folders

Both message status and folder contents are synchronized. For example:

-

Messages marked read on your handheld are marked read in your Outlook account.

-

New messages sent to your Outlook Inbox are automatically sent to your handheld.

-

Messages you delete from the Inbox on your handheld are also deleted from the Inbox on your Outlook account.

-

Email folders you add, delete, or rearrange in your Outlook account also appear on your handheld.

For more information, on email synchronization, see “Using Email

Folders” on page 37.

•

Contacts

All personal contacts are synchronized. Global contacts are not.

•

Calendar

Both calendar appointments and meeting requests are synchronized. You can create, accept, or decline meeting requests from your handheld.

•

Tasks

Tasks are synchronized. Recurring events in your Outlook account appear as individual events on the handheld.

•

Notes

Notes are synchronized. Up to 4K of text per note is included.

You do not need a cradle or the desktop software installed on your computer to synchronize. Synchronization happens automatically whenever the handheld radio is on.


Basics

Basics

This section describes some basic procedures you can use to select items on the screen, type text, and navigate. Information includes:

•

Opening an application

•

Using menus

•

Setting the text insertion point

•

Using checkboxes

•

Changing dates and times

•

Returning to the home screen

•

Getting help

•

Turning the radio on and off

•

Turning the handheld on and off

Opening an Application

Each application is represented by an icon on the home screen. To open an icon:

1.

2.

Rotate the trackwheel until the icon is highlighted. This is called scrolling.

Click the trackwheel to open the icon.

Scroll to highlight the icon, then click.

Using Menus

Each application includes a set of menus you can use to select commands.



To choose a command from a menu:

1.

Open an application and click the trackwheel.

A menu appears at the top right corner of the screen. Menu commands vary depending on the context of the task. For example, if you click the trackwheel when you are composing an email message, the following menu appears.

Menu

2.

3.

Rotate the trackwheel until the command you want to choose is highlighted.

Click the trackwheel again to select the command.

Setting the Text Insertion Point

In text documents such as email messages, notes, tasks, or options, a text cursor appears to mark the insertion point for text you type.

You can scroll through a text document by rotating the trackwheel.

As you scroll, the text cursor moves to a new line.

Text insertion point


Basics

To scroll horizontally through lines of text, hold down the Alt key and rotate the trackwheel.

To scroll horizontally, hold down the Alt key and rotate the trackwheel.

Using Checkboxes

Handheld settings often include checkboxes you can use to turn settings on and off.

Setting is on.

Setting is off.

To turn a setting on or off:

1.

2.

3.

Rotate the trackwheel until the checkbox is highlighted.

Click the trackwheel.

A check mark appears in the box to indicate the item is selected.

To turn the setting off, click the trackwheel again.

The check mark disappears.

Changing Dates and Times

Dates, times, and other settings (such as Notification numbers) appear as fields you can edit.

To change a date:

1.

Scroll to select the field you want to change and click the trackwheel.



The selection changes to an editable field. Rotate the trackwheel until the desired value appears.

Select the field you want to change and click.

Rotate the trackwheel until the desired value appears.

2.

Click to confirm the setting.

To change a time:

1.

2.

Scroll to select the time and click.

A menu of times appears.

Scroll to select the desired time and click.

Click to display a menu of times.

20

Scroll to select a new time. Then click.

Note: You can also enter a time by typing. For example, type 524 for 5:24 or 2 for 2:00.


Basics

Returning to the Home Screen

To return to a previous screen or quit from a menu:

•

On the RIM 957, press the Escape button (or Backspace).

•

On the RIM 950, press Backspace.

Press Escape (or Backspace) repeatedly to cycle back to the home screen.

Getting Help

Your handheld includes context-sensitive Help you can use to learn about applications.

To get Help:

1.

2.

Open an application.

Click and choose Help from the menu.

Help command

3.

A Help screen appears with tips for using the application.

When you’ve finished reviewing Help, press Escape (or

Backspace) to return to the application screen.



Turning the Radio On and Off

The handheld radio connects you to the wireless network, enables you to send and receive email, and synchronizes your applications.

You can use your handheld without the radio (for example, when you’re on an airplane), but you must have the radio on to synchronize. (When you first set up your handheld, the Radio is turned on automatically.)

If the radio is on, the following indicator appears on your screen.

Make sure the signal strength indicator shows one or more bars. The bars indicate you are in range of the wireless network.

Indicates radio signal strength (one to four bars)

When the radio is off, a

To turn the Radio on or off:

icon appears on the screen.

1.

2.

On the home screen, rotate the trackwheel until the Quick Settings icon selected.

You might have to scroll down to see the icon.

Click the trackwheel.

A Quick Settings menu appears. Use this menu to turn the Radio on and off.

22

Click to turn the radio off.


Basics

Turning the Handheld Off and On

To turn your handheld off:

1.

On the home screen, click the Quick Settings icon .

The Quick Settings menu appears.

Click to turn power off.

2.

Choose Turn Power Off.

On the RIM 957, you can also turn power off by holding down the silver key.

Important:

Turning the handheld off does not turn the Radio off. If the radio must be off (for example, on an airplane), make sure you use the Turn Radio Off command.

To turn your handheld back on:

•

On the RIM 957, press the silver button.

•

On the RIM 950, click the trackwheel.



Composing Text

The handheld includes a fully-functional QWERTY keyboard you can use to compose text for email messages, notes, and so on.

Basic Keys

Key Function

letters (A B C ...)

Space

Cap + letter

Press these keys to type lowercase letters.

Press the Space key to type a blank space.

In email addresses, press Space twice to enter an @ symbol. Press Space again to enter a dot (.) in an email address. Press Space again to automatically enter a com suffix. You can continue to press Space to cycle though .com, .net, .gov, and .org suffixes.

To type upper-case letters, hold down the Cap key then press one or more letter keys. Alternatively, you can briefly hold down a key to capitalize a letter. Or, press and release the Cap key then press a letter key.

When the Cap key is active, an up arrow appears in the top right corner of the screen.

Note: On the RIM 957, you can also press the Num key for capital letters.

Alt Press key (called the Alt key) to type the number or symbol printed in orange at the top of a key.

Alt + Cap

Alt + Num in the top right corner of the screen.

To scroll horizontally through text, hold down the

Alt key and rotate the trackwheel.

To set the Cap lock, simultaneously press the Alt and Cap keys. Press Cap again to release the lock.

To set the Num lock, simultaneously press the Alt and Num keys. Press Num again to return to release the lock.


Composing Text

Basic Keys

Key Function

Enter Press the Enter key to insert a carriage return.

Backspace

Del

You can also press Enter (instead of clicking the trackwheel) to select a highlighted icon or object on the screen (for example, opening the calendar).

Press the Backspace key to delete a character to the left of the text cursor.

Press the Delete key to delete a character to the right of the text cursor. (RIM 957 only)

In addition to the letters and symbols printed on the keyboard, press the Alt and Space keys simultaneously (Alt + Space) to display a set of symbols you can use in GoodLink applications. (The RIM 957 and

RIM 950 have slightly different symbols on this screen.)

To enter a symbol, scroll to select the symbol. Then click the trackwheel.

Or, press a corresponding letter on the keyboard. For example, press the A key to enter a semicolon (;).

Note: Additional keyboard commands are available. See “Keyboard

Command Reference” on page 48.



Copying and Pasting Text

You can use the handheld clipboard to copy and paste text from one location to another within the same application (for example, from one email message to another) or between applications (for example, from a task to an email message).

To copy and paste text:

1.

Open an application and select the text you want to copy.

•

Scroll to set the insertion point at the beginning of the text you want to select.

Note: You can press the Alt key and scroll to set the insertion point in the middle of a line.

•

Press a Shift key (Num or Cap).

•

Scroll to select the text you want to copy.

Press a Shift key and scroll to select text.

Choose Copy.

2.

3.

Click the trackwheel and choose Copy from the menu.

The text is copied to the clipboard.

Navigate to a new location within the application or open a new application.


4.

Set the insertion point. Then click and choose Paste from the menu.

The text is pasted in the new location.

Set the insertion point.

Then click and choose Paste.

The text appears at the new location.

Email

Email

Your handheld includes an Email application you can use to manage email messages. With this application, you can:

•

Send and receive email messages

•

File email messages in folders

•

View email attachments

•

Create an email signature and append it to messages

•

Search email messages based on Address, Subject, or Body content

•

Block messages from specified sources

•

Create and respond to meeting requests



After you set up your handheld, email messages sent to your

Outlook account also appear in your handheld Inbox. You can use the

Email application on your handheld to open, file, and/or reply to these messages as desired.

With the exception of the Drafts folder, email messages on your handheld are synchronized with email messages in your Outlook

account. For details, see “Using Email Folders” on page 37.

Note: If your email is set up to receive messages in a folder rather than the Inbox, make sure that folder is set for synchronization with your handheld. Otherwise, new email messages sent to that folder will not

appear on your handheld. For more information, see “Synching All

Incoming Messages” on page 46.

Viewing Email Messages

To view messages in your Inbox:

1.

On the home screen, click the Inbox icon .

Your Inbox appears with a list of messages.

An exclamation point (!) indicates a High priority message.

Unread message


2.

3.

Select the message you want to view and click.

A menu appears.

Choose Open from the menu.

Choose Open to view the message.

Email

To see the complete heading, scroll upward.

4.

When you’ve finished reviewing the message, press Escape (or

Backspace) to return to the Inbox.

Note: To save delivery time and battery life, email messages are delivered in 2K increments. For long messages, you may see a

[More] indicator at the bottom of the screen. To view the next part of the message, scroll to highlight [More], then click the trackwheel.



Tip:

In addition to opening the message, you can use this menu to manage email messages in the Inbox (or other mail folders).

Click to reply to, reply to all, or forward the message.

Marks the message read/unread

Moves the message to a folder

Deletes the message

Creates a new message

Click to search email messages based on Author, Subject, or Body test.

Click to view messages in another folder.

Click to keeps a sender's messages from being delivered to your handheld.

Responding to Email Messages

1.

2.

Open the message you want to respond to.

Click the trackwheel and choose Reply or Reply All.

30

A response screen appears. The original email text is automatically included with the response.

Tip:

When you reply to a message, you cannot delete or edit the original email text. However, you can copy the text to a new message then edit it as desired.


3.

Type your response.

Type your response.

Click to send the response.

Email

4.

When you’ve finished your response, click the trackwheel and choose Send.

Messages you send are temporarily stored in the Outbox folder on your handheld. Once a message is sent, a copy is stored in the Sent

Items folder.

Responding to a Meeting Request

You can use your handheld to respond to a meeting request.

Meetings you accept are automatically added to your calendar.

To respond to a meeting request:

1.

Open the Inbox and select the meeting request.



2.

Click the trackwheel and choose Open from the menu.

Click to open the request.

Meeting request

A description of the meeting appears.

3.

A description of the meeting appears.

Click the trackwheel and choose a response from the menu.

Choose a response.


Email

4.

You can accept, decline, or tentatively accept the request.

A comments screen appears.

Add comments if desired. Then click the trackwheel and choose

Send to send your response.

Meetings you accept are automatically added to your calendar.

Finding Messages

You can search for email messages based on Author, Subject, or Body text. To find messages:

1.

2.

Open the Inbox .

Click the trackwheel and choose Find Messages.

A Find screen appears.

3.

Type the text you want to find. Then select which parts of the message you want to search.

You can search for text in the Address, Subject, and/or Body of messages. All email folders on your handheld are searched.

Note: Searching for text in the body of a message takes a little longer than an Address or Subject search.



4.

Click Find.

A list of email messages appears that match search criteria you specified.

Viewing Email Attachments

You can view the following types of email attachments on your handheld: Microsoft Word (*.doc), Adobe Acrobat (*.pdf), Power

Point (*.pps), Excel (*.xls), WordPerfect (*.wpd), HTML (*.htm and

*.html), Rich Text (*.rtf), and plain text (*.txt) documents.

To view an attachment:

1.

2.

Open the message.

Scroll to select the attachment. Then click and choose View from the menu.

Email attachments are listed at the top of the message.

Select the attachment and click. Then choose View.


After a few moments, the attachment appears.

Attachment size

Email

To save delivery time, attachments are transferred to your handheld in separate, 2K increments. If desired, you can do other work on your handheld while the attachment is being delivered.

If you forward a message, the attachment is included automatically.

Creating Email Messages

To create an email message:

1.

On the home screen, click New Message .

A blank message appears.



2.

In the To field, begin typing an email address.

As you type, a list of your contacts appears that match the text you’ve entered.

You can type an email address directly, or select a contact from the list.

List of contacts that match the letters you type

Scroll upward to view or change the message priority.

3.

Fill out the email message as desired. Use the trackwheel to scroll between fields.

By default, email headings include To, CC, and Subject fields. To add additional fields:

•

In the heading area, click the trackwheel to display a menu.

•

Click the field you want to add.

Address fields you can add to an email heading


Email

4.

Tip

: To delete a name from a To, CC, or BCC field, select the field and choose Clear from the menu. (Clear deletes the name, but not the field.)

When you’ve finished composing the email message, choose Send from the menu.

Using Email Folders

Your handheld comes with a set of folders you can use for managing email messages. Folders include:

GoodLink Email Folders

Inbox

Outbox

Contains new messages

Sent Items

Drafts

Deleted Items

Contains messages to be sent from the handheld. Does not contain messages to be sent from your Outlook account.

Contains a copy of messages sent from the handheld. Does not contain messages sent from your Outlook account.

Contains unfinished messages you have saved on the handheld. Does not contain drafts saved from your Outlook account.

Contains messages you’ve deleted from the handheld and from your Outlook account

In addition to the folders listed above, your handheld contains email folders you’re added to your Outlook account.



Once your handheld is set up, adding, deleting, or rearranging email folders in your Outlook account produces the same results on your handheld. (You can create and rearrange folders using your Outlook account but not your handheld.)

In your Outlook account, folder contents include:

Outlook Email Folders

Inbox

Outbox

Contains new messages

Sent Items

Drafts

Deleted Items

Contains messages to be sent from your

Outlook account and messages to be sent from your handheld

Contains a copy of messages sent from your

Outlook account and messages sent from your handheld

Contains unfinished messages you have saved in Outlook. Does not contain drafts saved on your handheld.

Contains messages you’ve deleted from the handheld and from your Outlook account

Some things to remember about email folders include:

•

Only email folders stored in your Outlook account on the

Exchange server are included on your handheld. Personal email folders (*.pst) stored on your computer’s hard disk are not included.

Information in your Outlook account is synchronized. Information in personal folders is not.

•

If you create sub-folders under Sent Items, Drafts, Deleted Items, or Outbox on your Outlook account, these folders will not appear on your handheld.


Viewing Email Folders

To view email folders:

1.

2.

On the home screen, click the Inbox icon .

The Inbox appears.

Click Inbox to display a list of folders.

Click to display a list of folders.

Select a folder and click.

The folder’s contents appear.

3.

Scroll to select the folder you want to view. Then click.

The contents of the folder appears.

Note: Only messages sent or received after you set up your handheld appear in the folders.

Email



A small plus (+) symbol on a folder indicates the folder contains sub-folders. Click to display the sub-folders.

Click to expand or collapse the folder hierarchy.

Filing Email Messages

To file a message:

1.

2.

Select the message you want to file.

Click the trackwheel and choose Move.

Click to file a message.


Email

A list of folders appears.

Folders with a plus (+) symbol have sub-folders. Click and choose Open to display the sub-folders.

Select the folder you want to move the message to.

Then click and choose

Select.

3.

Navigate to display the folder you want to move the message to.

Then, click the folder and choose Select.

The message appears in the folder you selected.

Deleting Email Messages

To delete an email message:

1.

2.

Select the message you want to delete.

Click the trackwheel and choose Delete.

Click to delete a message.



The email message moves to the Deleted Items folder.

You can also open the message and delete it by choosing Delete from the menu.

Notes:

•

You cannot delete items in the Deleted Items folder on your handheld. To permanently remove email messages from your handheld, delete them from the Deleted Items folder on your

Outlook account.

•

To make room on your handheld, older email messages may be

deleted automatically. For more information, see “Data Storage and Aging” on page 94.

Tips:

•

To delete more than one message, hold down a Shift key (Cap or

Num) and scroll to select multiple messages. Then click and choose Delete All.

•

On the RIM 957, you can select one or more messages, then press the Del key to delete them.

•

You can retrieve messages deleted on your handheld by opening the Deleted Items folder.

Filtering Messages

You can filter email messages by blocking messages from a specified source.

To block email messages:

1.

Open a message from the source.


2.

Click and choose Block Sender from the menu.

Email

Email messages from that source are no longer sent to your handheld. However, they will appear in your Outlook account.

Note: To display a list of email sources that are blocked, choose

Blocked Senders from the Inbox menu.

Click to view a list of senders whose messages are blocked.

To unblock a sender. Click the sender and choose Delete from the menu.

You can also filter email messages by setting a special notification tune for an email contact. The tune will play when email arrives from

that contact. For more information, see “Adding Contacts” on page 55.



Setting Email Options

Email options enable you to specify how to display email messages in the email list and add an email signature.

Displays the time received and sender name in email lists

Appends a signature to email messages

To set email options:

1.

2.

Open the Inbox .

Click and choose Email Options from the menu.

Click to set email options.


Email

A set of options appears. Options include:

Display Time

. Click this option to display the time received in email lists.

Display Name

. Click this option to include the sender’s name in email lists.

Signature

. Automatically appends signature text to each email message you send. For example, an email signature might be:

Mark J. Gee

Manager, Technical Operations

Data Systems, Inc.

(510) 555-1212 x56

To add an email signature:

•

Select Append Signature to Emails.

•

In the Signature field, type the signature you want to add.

Select this option to append a signature to email messages.

Type your signature here.

Tip:

If you’d like to distinguish between email messages sent from your handheld and email messages sent from your Outlook account, you can include this information as part of your signature. For example:

Mark J. Gee

Manager, Technical Operations

Data Systems, Inc.

(510) 555-1212 x56

Message sent via secure, wireless transmission from Good Technology.



Synching All Incoming Messages

By default, all new email messages delivered to the Inbox on your

Outlook account will appear on your handheld. However, if your

Outlook account is set up to move incoming messages to a folder rather than the Inbox, make sure that folder is set for synchronization with your handheld. Otherwise, new email messages sent to that folder will not appear on the handheld—even if you manually move them to or file them in another folder.

To synchronize messages moved to folders:

1.

2.

On the home screen, click Preferences .

A list of preferences appears.

Scroll to select the Email Delivery option and click the trackwheel.

A list of folders appears.

Click to add a folder to the list.

Incoming messages in these folders will appear on your handheld.

3.

4.

To add a folder to the list, click the trackwheel and choose Add

Folder from the menu.

A list of your email folders appears.

Navigate to select the folder you wish to add. Then click and choose Select from the menu.


Email

Incoming messages moved to this folder will now appear on your handheld.

5.

When you’ve finished adding folders, press Backspace (or

Escape).

Note: You cannot add the Sent Items, Deleted Items, Outbox, or Drafts folders to this list. These folders have pre-defined synchronization

behavior. For more information, see “Using Email Folders” on page 37.

Viewing Digitally-Signed or Encrypted Messages

Email messages that are created in Outlook and digitally signed and encrypted (with a personal certificate) are not sent to your handheld.

Instead, a message appears on your handheld indicating you have received this type of message. You can use the Outlook application on your computer to view the message.

Email messages that are digitally signed, but not encrypted (with a personal certificate), can be viewed on your handheld. Make sure the sender selects the following Message Options > Security Properties in

Outlook:

•

Add digital signature to this message

•

Send this message as clear text signed

Make sure the following option is not selected:

•

Encrypt message contents and attachments



Keyboard Command Reference

The following tables include a list of keyboard shortcuts you can use with GoodLink applications.

Home Screen Shortcuts

Key

T

B

P

Q

E

C

O

N

Space

Enter

Description

Opens the Email application

Opens the Calendar application

Opens the Contacts application

Opens a new email message (New Message icon)

Opens preferences (Preferences icon)

Opens the Quick Settings menu

Selects the top (first) application icon

Selects the bottom (last) application icon

Selects the next application icon

Opens the selected application

Note: No home screen shortcuts are available for the Task, Notepad, Games,

Calculator, or Alarm Clock applications.

General Shortcut Rules

Key

Enter

Del

T

B

Description

Opens a selected item

Deletes a selected item (RIM 957 only)

Moves to the top of a screen. Does not apply to edit screens (for example, editing an email message.)

Moves to the bottom of a screen. Does not apply to edit screens (for example, editing an email message.)


Keyboard Command Reference

Email Shortcuts

Location

Email List

Email Detail View

(not Edit)

Key

T

B

N

P

B

R

A

F

Del

Enter

M

T

M

N

P

Description

Moves to the top of the email list

Moves to the bottom of the email list

Moves to the next day’s messages (down the list)

Moves to the previous day’s messages (up the list)

Deletes the selected message (RIM 957 only)

Opens the selected message

Moves selected message to a folder

Moves to the top of the message

Moves to the bottom of the message

Reply to sender

Reply to all

Forward message

Moves message to a folder

Opens the next message

Opens the previous message

Note: No shortcuts are available for the Email Edit, Reply, or Forward screens.

Calendar Shortcuts

Location

Calendar

Overview

Key

A

D

M

N

P

G

T

Enter

Space

Description

Displays the Agenda view

Displays the Day view

Displays the Month view

Displays the next month or day

Displays the previous month or day

Starts the Go to... command

Goes to today (current date)

Opens the current selection. If nothing is selected, a new appointment is created.

Selects the next day



Task Shortcuts

Location

Task List

Task Detail View

(not Edit)

Key

T

B

Del

Enter

T

B

Del

Description

Moves to the top of the task list

Moves to the bottom of the task list

Deletes the selected task (RIM 957 only)

Opens the selected task

Moves to the top of the task

Moves to the bottom of the task

Deletes the selected task (RIM 957 only)

Contacts Shortcuts

Location

Contacts List

Contacts Detail

View (not Edit)

Key

Enter

Del

Del

Description

Opens the selected contact

Deletes the selected contact (RIM 957 only)

Deletes the contact (RIM 957 only)

Note: You can also use the Find field to locate a contact.


4 Additional Applications

This chapter describes how to use the following GoodLink applications:

•

Contacts

•

Calendar

•

Tasks

•

Notes

•

Calculator

•

Alarm Clock

Note: The descriptions in this chapter assume you are familiar with

the information described in “Using GoodLink Applications – Basics and Email” on page 15.


Additional Applications

Contacts

Your handheld includes an address book you can use to manage contacts. Contacts in your address book are automatically synchronized with the address book on your Outlook account, providing you with the latest, most-accurate contact information. For example, if you change a contact address in your Outlook account, your handheld contact is updated also. The same if true if you add

(or delete) a contact.

Information in this section includes:

•

Viewing contacts

•

Finding contacts

•

Editing contacts

•

Adding contacts

•

Setting contact options

•

Using contacts in other applications

Viewing Contacts

To view contacts:

1.

On the home screen, click Contacts .

A list of contacts appears.

List of contacts in your address book


Contacts

2.

To view detailed information about a contact, click the contact and choose View from the menu.

Detailed information about a contact

Finding Contacts

You can find contacts based on the first few characters of a first name or last name. This feature is useful for working with long lists of contacts.

1.

To find a contact, start typing in the Find field at the bottom of the screen.

Complete list of contacts

Contacts that match the characters you typed in the Find field

Find field



2.

Only contacts that match the characters you type appear in the list. For example, if you type ma in the Find field, only contacts whose first or last names start with ma appear.

Continue to type until you find the appropriate contact.

Important:

If the characters you type do not match any contacts, a

[No Contacts] message appears. To redisplay contacts, press

Backspace to remove characters from the Find field.

Editing Contacts

To edit a contact:

1.

2.



Click a contact and choose Edit from the menu.

Click to edit the contact.

Click to delete the contact.

3.

4.

5.

Choose Edit.

A list of fields appears. Type or change information in the fields as desired. Press Enter to move the insertion point from field to field, or scroll with the trackwheel.

When you’ve finished making changes, click to display a menu.

Choose Save.

Shortcut:

On the RIM 957, if you press Escape after editing a contact, a prompt appears asking if you want to save your changes.


Adding Contacts

To add a new contact to the address book:

1.

2.



Click and choose New Contact from the menu.

Contacts

A blank form appears.

You must enter a first or last name for the contact.

Click to set a special notification tune when you receive email from this contact.

Scroll to view additional fields.

3.

Enter contact information as desired.

You must have a first or last name for the contact. The remaining fields are optional. You can enter up to three email addresses for a contact. You can also include notes about the contact.



4.

To move the insertion point to the next field, press Enter or use the trackwheel to scroll.

To set a special notification tune for the contact, use the Special

Notification menu. There are six tunes to choose from. When you receive email from this contact, the tune will play.

When you have finished entering contact information, click the trackwheel and choose Save from the menu.

The new contact you added appears in the list of contacts and will be synchronized with contacts in your Outlook account.

Click to save the contact.

The contact you added appears in this list.

Setting Contact Options

You can use contact options to change how contacts are sorted and whether to display the contact’s phone number or company name in the list of contacts.

To set contact options:

1.




2.

Click and choose Contact Options from the menu.

Contacts

A list of options appears.

Click to sort by first or last name.

Click to display the phone number or company name in the contacts list.

Click this box to display a confirmation message when you delete a contact.

3.

4.

Select the options you want to set.

When you’ve finished setting options, press Escape (or Backspace) to return to the contacts list.

Using Contacts with Other Applications

You can send email directly from the Contacts application.

1.

2.


Select a contact and click. Choose New Message from the menu.



A new email message appears with the name of the contact filled in.

Calendar

Your handheld includes a Calendar application you can use to manage your appointments and meetings. With this application you can:

•

View existing appointments

•

Add new appointments or edit existing appointments

•

View appointments by day, month, or agenda

•

Invite attendees to a meeting

•

Set appointment reminders

•

Create and respond to meeting requests

•

Set calendar options


Calendar

When you set up your handheld, all your calendar appointments from the past two months and all future appointments are added to your handheld.

On the RIM 957, upcoming appointments appear on the home screen.

Viewing Appointments

To view your appointments:

1.

On the home screen, click the Calendar icon .

The calendar appears with the Day view showing and the current day selected.

A list of appointments for the day appears.

Click to view the next day.



2.

To view details about an appointment, select the appointment and click. Then choose View from the menu.

To view appointment details, click an appointment and choose View.

You can view calendar appointments by Day, Month, or Agenda. Use the Calendar menu to change views.

60

Click to view by month or agenda.

Click to view the next month.

Click to view appointments for the day.


Calendar

Adding New Appointments

To add a new appointment:

1.

2.

On the home screen, click Calendar .

Display the Day, Month, or Agenda view. Then click and choose

New Appointment from the menu.

A new appointment screen appears.

Click to add a new appointment or meeting.

3.

Enter appointment information as desired.

Click to schedule an all day event

Choose a start and end date/time for the appointment.

Click to set an appointment reminder.



4.

5.

To invite attendees, scroll to the Invite field and start typing.

As you type, a list of contacts appears that match the letters you’ve typed.

Select a contact from the list.

List of contacts to invite

6.

You can also type in the email address of an attendee who is not in your contacts list.

To invite additional people, scroll to the Invite field. Then, click and choose Add Invite from the menu.

Click to invite additional people.


Calendar

7.

An additional Invite field appears. GoodLink will automatically send email requests to all attendees on the list.

Note: To remove a name from the invitation list, select the name and choose Clear from the menu. (Clear deletes the name, but not the field.)

When you’ve finished entering your appointment, click the trackwheel and choose Save from the menu.

Click to save the appointment.

The appointment is added to your calendar.

New appointment



Changing Appointments

To change an appointment:

1.

2.

Open the Calendar .

Select the appointment you want to change and click. Then choose

Edit from the menu.

Click to edit an appointment.

Click to delete an appointment.

Setting Calendar Options

To set calendar options:

1.

2.

Open the Calendar .

Click and choose Calendar Options from the menu.

Sets the start and end times that appear on the calendar.

Sets a default time for reminders

Click to get a confirmation message before deleting appointments.

3.

When you’ve finished setting calendar options, press Escape (or

Backspace) to return to the calendar.


Tasks

Tasks

A task is a personal or work-related errand you want to track through completion. The Task application enables you to:

•

View or edit existing tasks

•

Create new tasks

•

Specify task priority

•

Set task reminders

Tasks are tracked on your calendar just like any other appointment or meeting. Tasks created on your handheld are automatically synchronized with tasks in your Outlook account. For example:

•

If you add (or delete) a task in Outlook, the task is automatically added (or deleted) on your handheld and vice versa.

•

Marking a task complete on your handheld automatically marks the task complete on Outlook and vice versa.

Viewing Tasks

To view existing tasks:

1.

On the home screen, click Tasks .

A list of tasks appears.

An exclamation point (!) indicates a High priority.

A check mark indicates a completed task

Tasks in the task list are sorted by the same criteria you use in your Outlook account.

Note: If you don’t have any tasks defined, a [No Tasks] message appears.



2.

Select a task and click. Then choose View from the menu.

A detailed description of the task appears.

3.

When you’ve finished reviewing the description, press Escape (or

Backspace) to return to the task list.

Adding New Tasks

To add a new Task:

1.

2.

On the home screen, click Tasks .

A list of tasks appears.

Click the trackwheel and choose New Task from the menu.

Click to create a new task.


Tasks

A task form appears.

3.

4.

5.

Enter a task Subject.

Subject is a short name or description of the task. This description appears in the task list.

Enter a task priority and status.

Tasks can have a High, Normal, or Low priority.

Task status can be Not Started, In Progress, Completed, Waiting on Someone Else, or Deferred.

If desired, set a due date and/or reminder for the task.

Make sure Due

Date is selected.

Use these settings to specify a due date for the task.



6.

•

To set a due date, select the Date field. Then enter a due date for the task.

•

To set a reminder, select the Reminder field. Then enter a reminder date and time.

When you set a task reminder, a notification appears at the time you specify.

When you’ve finished defining the task, click to display a menu.

Click to save the task.

7.

Choose Save.

The Task list reappears. The new task you created is included in this list.

The task you created appears in this list.


Tasks

Editing Tasks

To edit a task:

1.

In the task list, click the task you want to edit. Then choose Edit from the menu.

Click to edit the task.

A task description appears.

2.

3.

Change task information as desired.

When you’ve finished making changes, click and choose Save from the menu.



Shortcut:

In addition to editing a task, you can use the task menu to quickly change a task priority or mark a task complete.

Click to change task status.

Click to change a task priority.

Setting Task Options

You can use Task options to sort tasks by due date or priority. To set

Task options:

1.

2.

Click Tasks .

Click and choose Task Options from the menu.

A list of options appears.

70

Click to set task options.

Click to sort tasks by due date or priority.

Select this option to display a confirmation message when you delete a task.


Notes

3.

4.

Select the options you want to set.

When you’ve finished setting options, press Escape (or

Backspace).

Notes

Your handheld includes a Notes application you can use to jot down questions, ideas, directions, checklists, or any other bits of information you want to store on your handheld. Notes on your handheld are automatically synchronized with notes in your Outlook account.

The Notes application enables you to:

•

View or edit existing notes

•

Create new notes

•

Copy note text to other applications

Viewing and Editing Notes

To view notes:

1.

On the home screen, click Notes .

A list of notes appears.

If you don’t have any notes defined, a [No Notes] message appears.



2.

Scroll to select a note and click. Then choose View from the menu.

A detailed description of the note appears.

Click to view the note.

3.

To edit the note, click and choose Edit from the menu.

When you’ve finished making changes, click and choose Save from the menu.


Adding Notes

To create a new note:

1.

2.

On the home screen, click Notes .

Click in the note list and choose New Note from the menu.

Click to add a new note.

Notes

3.

A new, blank note appears with an insertion point at the beginning of the note.

Type some text in the note.

Insertion point

4.

When you’ve finished typing, click the trackwheel.

A menu appears.

Click to save the note.



5.

Choose Save.

The list of notes reappears.

The first line of the note you created appears in the list of notes.

Deleting Notes

To delete a note, click the note and choose Delete from the menu.

Click to delete the note.

Alarm Clock

GoodLink applications include an alarm clock you can use to notify you at a specific time.

To set the alarm:

1.

On the home screen, click the Alarm Clock icon .


Alarm Clock

The alarm screen appears.

Click to activate the alarm.

2.

3.

4.

5.

6.

To activate the alarm, make sure Alarm On is selected.

Set an alarm time.

To set an alarm time, click the Hour field and rotate the trackwheel until the desired hour appears. Then click the trackwheel again to set the hour.

Repeat this procedure for the Minute and AM/PM fields.

To choose a tune for the alarm, click the tune number.

There are six tunes to choose from.

Note: Use the Preferences screen to set The Alarm volume is set in

Preferences. For more information, see “Setting Handheld

Preferences” on page 81.

Choose a snooze duration.

You can set the Snooze Duration to 5, 10, 15, 30 minutes or 1 hour.

When you’ve finished setting the alarm, press Escape (or

Backspace) to return to the home screen.

When the alarm goes off, a tune plays and a Snooze message appears.

Click Snooze to activate the Snooze setting or Dismiss to turn off the alarm.

When you click Dismiss, the alarm remains activated and will go off again in 24 hours. To permanently turn off the alarm, uncheck the Alarm On setting.



Note: You can use Notifications preferences to set the alarm

volume. For more information, see See “Setting Handheld

Preferences” on page 81.

Calculator

Your handheld includes a fully-functional calculator you can use to perform addition, subtraction, and other common mathematical operations.

To use the calculator:

1.

2.

3.

On the home screen, click the Calculator icon .

The calculator screen appears with a zero (0) in the entry area at the bottom of the screen.

In the calculator screen, you don’t have to press the Alt key to type numbers and other mathematical symbols.

Type the expression you want to compute. For example, to add two numbers: 5+1

Press Enter (or an equal = symbol).

The expression is evaluated and the answer appears on the screen.

76

Entry area. Numbers you type appear here.

The calculator keeps a running total of the numbers you compute.


Calculator

The following table lists the keys you can use to perform math functions on the calculator.

Symbols for Math Functions

Symbol

*

/

-

+

Function

Addition

Subtraction

Multiplication

Division

Example

3+5

2-1.0

5*33

56/8

Working with a Series of Numbers

You can maintain a running total by continuing to add expressions to the last line evaluated. For example:

To create separate calculations, click the trackwheel and choose Clear to start a new expression.



For example:

Choose Clear to clear the entry area and start a new expression.

Two separate expressions

You can also copying results and pasting them into other applications

(for example, an email message). (But, you cannot copy numbers from other applications into the calculator.)

•

To clear the entire calculator screen, click and choose Clear All from the menu.

•

To exit the calculator, click and choose Exit from the menu.


Games

Games

Optional games you can install on your handheld include solitaire.

To start a solitaire game:

1.

Click the Card Games icon on the home screen.

A solitaire screen appears.

2.

Complete instructions for playing solitaire are provided at

http://www.good.com

.

When you’ve finished playing the game, press Backspace (Escape) to exit.




5 Preferences and

Maintenance

This chapter describes how to maintain your handheld. Tasks describe in this chapter include:

•

Setting handheld preferences

•

Using Autotext

•

Using passwords

•

Charging or replacing batteries

Setting Handheld Preferences

Your handheld includes a set of preferences you can customize for your individual use.

To view or change preferences:

•


A list of preferences appears.


Preferences and Maintenance

Preferences you can set include:

Option Description

About

GoodLink

Autotext

Notification

Contains Good Technology copyright information.

Date/Time Sets the date, time, and time zone for the handheld.

Email Delivery Specifies which email messages sent to folders on your Outlook account will be synchronized with your handheld.

Home Screen

Changes Autotext settings. Autotext includes shortcuts you can use for typing text.

Sets whether calendar appointments are shown on the home screen. Also sets the Display name (or other information) that appears on the home screen.

Sets the volume level and ring type for email and alarm notification.

Owner

Screen

Security

Status

Note: You can use the Quick Settings menu to turn notifications on/off or make them silent.

Notifications-Silent makes your tune notifications vibrate instead. Notifications-On leaves your current settings “as is.” Notifications-Off shuts down all notifications (tune and vibrate).

Enables you to enter an owner name and other information (for example, your address and phone number). This information appears on the password protection screen when your handheld is locked.

Sets the contrast between screen background and text. Also, sets the font size for onscreen text.

Enables and disables the handheld password. Also sets the time interval for a security lockout.

A detailed description of handheld status, such as

Free Memory and handheld Serial Number.



Using Autotext

Your handheld includes an Autotext feature to help you compose text. For example, as you type, Autotext automatically types capital letters at the beginning of sentences and translates abbreviations into complete words.

Autotext Features

Item

Capitalization

Punctuation

Spelling

Abbreviations

Variables

Special Symbols

Numbers

Description

Words following periods (.) and a space are automatically capitalized

Pressing Space twice inserts a period (.) automatically at the end of a word or sentence. The next word is capitalized automatically.

Commonly misspelled words are corrected. For example, thier is replaced with their.

Abbreviations and acronyms are replaced with complete words. For example, mo is replaced by

month

.

Typing ct (for current time) automatically inserts the time. Typing td (for today’s date) automatically inserts the current date.

In email address fields, pressing Space twice automatically inserts an @ symbol. Press Space again to enter a dot (.) symbol. Press Space again to automatically enter a com suffix. Continue to press

Space to cycle between .com, .net, .gov, and .org suffixes.

In fields where numbers are expected, you can type numbers without using the Alt key (for example, when you enter a Contact’s phone number or use the

Calculator).



To view Autotext settings:

1.

2.


Scroll to Autotext and click.

A list of Autotext settings appears. These settings show the substitutions Autotext makes as you type.

List of Autotext substitutions

Items in <ALLCAPS> indicate that a variable will be substituted. For example, <TIME> substitutes the current time.

To change an Autotext setting:

1.

Scroll to select the setting you want to change. Click and choose

Edit from the menu.

Click to edit the setting.

Click to delete the setting.

84

An edit screen appears.


2.

Type new replacement text as desired.


3.

When you’ve finished making the change, click the trackwheel.

Then choose Save from the menu.

The Autotext settings are updated to show your change.

To add a new Autotext setting:

1.

2.

In the Autotext screen, click and choose New from the menu.

An edit screen appears.

Define a new setting. Be sure to include both the original and replacement text.



3.

Click the trackwheel, then choose Save from the menu.

The Autotext screen reappears with the new setting you added.

Setting you added

Passwords

You can add a password to your handheld to prevent unauthorized use. Passwords are case sensitive and can include letters, numbers, and symbols.

This section includes information on:

•

Adding a password

•

Locking and unlocking your handheld

•

Disabling a password

•

Changing a password


Adding a Password

To add a password:

1.

Open Preferences and click Security.

Passwords

2.

3.

Choose Enable from the Password menu.

Type a password (at least four characters) for your handheld.

Then press Enter.

.

4.

A confirmation screen appears asking you to enter the password again.

Retype your password. Then press Enter.



5.

Choose a Security Timeout for the handheld.

6.

Time intervals range from 1 minute to 24 hours. Once a timeout is set, your handheld is locked automatically if it’s inactive for the time specified.

When you finish setting the password and timeout, press Escape

(or Backspace).

The preferences list reappears.

Once you enable the password, you must enter it whenever:

•

You turn on or reset your handheld.

•

The security timeout is activated.

•

You lock your handheld (by choosing the Lock command on the Quick Settings menu).


Passwords

Locking and Unlocking Your Handheld

To lock your handheld, click Quick Settings . Then choose Lock.

When you handheld is locked, you must enter your password to unlock it.

To unlock the handheld, type your password and press Enter.

Important:

If your handheld is locked, you have up to ten consecutive tries to enter the correct password. As a security measure, after ten unsuccessful tries, your user data is automatically removed from the handheld. You’ll receive a warning message before this happens. If user data is removed, you’ll need to set up your handheld again to use it.

Tip:

Use the Preferences > Owner setting to enter information that appears on the screen when your handheld is locked. This can include your full name, address, and contact information.



Disabling a Password

To disable the password:

1.

2.

3.


To access the security settings, enter your password and click Ok.

Choose Disable from the password menu.

Changing a Password

To change the password:

1.

2.

3.


To access security settings, type your current password and press

Enter.

Choose Enable from the password menu.

4.

Type a new password (at least four characters) and press Enter.

Enter the password again to confirm the change.


Changing the Time Zone

Changing the Time Zone

The time and date on your handheld is set automatically from your

Outlook account. However, when you’re traveling, you may wish to change the time zone on your handheld to reflect local time.

To change the time zone:

1.

2.

Open Preferences and click Date/Time.

Select the time zone and click.

Time zones are defined relative to Greenwich

Mean Time (GMT).

3.

Rotate the trackwheel to scroll through a list of time zones.

When the correct time zone appears, click the trackwheel.

Battery Maintenance

The battery indicator on the home screen shows battery strength for your handheld.

Battery strength is high.

Battery strength is low.



Tip:

Some things you can do to maximize battery life include:

•

Use email filters to block messages from non-critical sources.

•

Change notifications to vibrate rather than tone. It requires less power.

•

Turn off the handheld radio when traveling on airplanes or other out-of-range situations.

•

Where possible, use multiple recipients for email messages rather then sending the message more than once.

Replacing a Battery on the RIM 950

When the battery indicator is low on the RIM 950, you’ll need to replace the battery. The RIM 950 uses standard AA alkaline batteries.

Battery cover

Battery lock

To replace the battery:

1.

2.

3.

4.

Unlock the battery cover on the back of the handheld.

Lift off the cover and remove the battery.

Insert a new battery.

If the battery is not inserted properly, the handheld vibrates and beeps.

Replace the battery cover and lock it.


Battery Maintenance

Recharging a Battery on the RIM 957

The RIM 957 contains a rechargeable battery. When the battery indicator is low on, you’ll need to recharge the battery. You can use the optional desktop cradle to recharge the battery, or you can use a separate charging cable. (You don’t need to install the desktop software or connect the cradle to your computer to recharge the battery.)

To recharge the battery:

1.

2.

3.

Make sure one end of the power cord is attached to the cable connector.

Make sure the other end of the power cord is plugged into a power outlet.

Cradle your handheld.

A charging symbol appears on the home screen when the handheld is charging.

Battery is charging.

Battery is fully charged.

Power cord Cable connector



Data Storage and Aging

Personal information and email on your handheld is stored indefinitely, with the following exceptions:

•

The calendar keeps all future events, and two months of historical calendar appointments. Appointments and meetings older than two months are removed from your handheld, but are not deleted from your Outlook account.

•

Depending on storage space required, Email can contain a maximum of 5000 messages. Email messages are removed when space is required by other applications. At minimum, the Email application stores at least 250 messages.

•

If storage space is an issue, the oldest email messages in any folder are removed first.

•

You can mark critical email messages so they are not removed. To mark a message, open the message. Then click and choose Mark

Permanent from the menu.


Moving Servers or Changing Email

Moving Servers or Changing Email

Addresses

If your Microsoft Exchange administrator moves your account from one GoodLink server to another or changes your email address, you’ll need to set up your handheld again. Otherwise, your applications will not be synchronized. For more information, see the

GoodLink Installation Guide.

Important: When you set up your handheld again, email messages are removed from your handheld, but remain in your Outlook account.

Only new messages sent or received after you complete the setup will appear on the handheld.




A Appendix

This chapter contains information on the following:

•

Safety and regulatory information

•

FCC statements

•

Handheld specifications

•

Warranty and license agreements

Safety and Regulatory Information

This product was tested for conformance to various national and international regulations and standards. The scope of this regulatory testing includes electrical and mechanical safety, electromagnetic emissions, immunity, acoustics and hazardous materials. When required, approvals are obtained from third party test agencies.

Approval marks appear on the product label. In addition, various regulatory bodies require some information under the headings noted below.

Warning: Do not use this device while driving.


Appendix

FCC Statement (USA only)

This equipment has been tested and found to comply with the limits of a Class B digital device pursuant to part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Any changes or modifications not expressly approved by Good Technology could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply within the Class B limits in part 15 of the FCC rules.

Specifications

Physical Specifications

Item

Weight

RIM 950

RIM 957

Size

RIM 950

RIM 957

Memory

RIM 950-2

RIM 950-4

RIM 957

Description

4.1 oz. (115g) without battery

5.0 oz. (141.8 g) including rechargeable battery

3.5 inches long x 2.5 inches wide x 0.89 inches high

4.6 inches long x 3.1 inches wide x 0.70 inches high

2MB Flash memory, 304KB RAM

4MB Flash memory, 512KB RAM

5MB Flash memory, 0.5 MB SRAM


Specifications

Display and Controls

Item

Display

RIM 950

RIM 957

Controls

RIM 950

RIM 957

Message

Notification

Ports

Description

Full graphic LCD and backlighting

132 x 65 pixel viewing area

160 x 160 pixel viewing area

Trackwheel for scrolling and selecting

31-key QWERTY-style keyboard

33-key QWERTY-style keyboard

Additional Escape key and Power-On key

Audible beeper; mechanical vibrator; user-configurable alert options.

RS-232-compatible serial port at operating speeds up to

115 200 baud

Power Specifications

Description Item

Battery

RIM 950

RIM 957

One AA alkaline cell and one internal, rechargeable

Lithium Ion cell

Internal Lithium cell

Environment Specifications

Item Description

Operating

Temperature

Storage

Temperature

-10º C to +60º C

10º C to +30º C

Keep the handheld under these conditions. Storage in high temperatures can damage the internal lithium cell.

Relative Humidity 5-95%, non-condensing


Appendix

Radio Specifications

Item Description

Network Support 900 MHz Mobitex networks

Interface Protocols MASC (Mobitex Asynchronous Communications)

Protocol; RAP (RIM’s Radio Access Protocol)

Transmitting

Frequency

896 to 902 MHz, 12.5 kHz channels

Receiving

Frequency

935 to 941 MHz, 12.5 kHz channels

Regulatory Compliance

Item

Handheld

Compliance

957 Charging

Cable

Description

FCC Part 15 Class B, and Part 90

Industry Canada RSS 119

FCC Part 15 Class B Declaration of Conformity (DoC)

Statement of Limited Warranty

The warranty provided by Good Technology, Inc. (“Good”) in this Statement of

Limited Warranty applies only to handheld devices, device holsters and cradles you originally purchase for your use, and not for resale, from Good or a Good authorized reseller (“Hardware”).

Good warrants that for a period of one year from the date of shipment from Good that the Hardware will be free from defects in material and workmanship under normal use. This limited warranty extends only to you as original purchaser. Your sole and exclusive remedy and the entire liability of Good and its suppliers under this limited warranty will be, at Good’s option, shipment of an advance replacement unit, at

Good’s expense, or a refund of the purchase price if the Hardware is returned to Good, or its designee. Good replacement parts used in Hardware repair may be new or equivalent to new. Replacement units assume the remaining warranty of the Hardware they replace. All articles must be returned in accordance with Good’s then-current

Return Material Authorization (RMA) procedure.


Statement of Limited Warranty

This warranty does not apply if the Hardware (a) has been altered, except by Good, (b) has not been installed, operated, repaired or maintained in accordance with instructions supplied by Good, (c) has been subjected to abnormal physical or electrical stress, misuse, negligence or accident, or (d) is used in ultrahazardous activities.

EXCEPT AS SPECIFIED ABOVE, ALL EXPRESS OR IMPLIED CONDITIONS,

REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION,

ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS

FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, AGAINST

INFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR

TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY

APPLICABLE LAW. THIS DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF

THE EXPRESS WARRANTY SET FORTH ABOVE FAILS OF ITS ESSENTIAL

PURPOSE. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW

LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE

LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC

LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY

FROM JURISDICTION TO JURISDICTION.

IN NO EVENT WILL GOOD OR ITS SUPPLIERS BE LIABLE FOR ANY LOST

REVENUE, PROFIT, OR DATA, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL,

INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS

OF THE THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO

USE THE SOFTWARE EVEN IF GOOD OR ITS SUPPLIERS HAVE BEEN ADVISED

OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall Good's or its suppliers' liability to Customer, whether in contract, tort (including negligence), or otherwise, exceed the price paid by Customer. The foregoing limitations shall apply even if the above-stated warranty fails of its essential purpose. BECAUSE SOME STATES OR

JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF

CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY

NOT APPLY TO YOU.

This Limited Warranty Statement shall be governed by and construed in accordance with the laws of the State of California, United States of America, as if performed wholly within the state and without giving effect to the principles of conflict of law.


Appendix

Good Client Software License

Agreement

PLEASE READ THIS SOFTWARE LICENSE AGREEMENT CAREFULLY BEFORE

DOWNLOADING, INSTALLING OR USING GOOD TECHNOLOGY, INC.

SOFTWARE.

BY DOWNLOADING OR INSTALLING THE SOFTWARE, OR USING THE

EQUIPMENT THAT CONTAINS THIS SOFTWARE, YOU ARE CONSENTING TO BE

BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS

OF THIS AGREEMENT, THEN (A) DO NOT DOWNLOAD, INSTALL OR USE THE

SOFTWARE, AND (B) YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND,

OR, IF THE SOFTWARE IS SUPPLIED AS PART OF ANOTHER PRODUCT, YOU

MAY RETURN THE ENTIRE PRODUCT FOR A FULL REFUND. YOUR RIGHT TO

RETURN AND REFUND EXPIRES 30 DAYS AFTER PURCHASE FROM GOOD OR

AN AUTHORIZED GOOD RESELLER, AND APPLIES ONLY IF YOU ARE THE

ORIGINAL PURCHASER.

The following terms govern your use of the Software except to the extent a particular program

(a) is the subject of a separate written agreement with Good or (b) includes a separate “click-on” license agreement as part of the installation process.

License

. Subject to the terms and conditions of and except as otherwise provided in this Agreement, Good Technology, Inc. (“Good”) and its suppliers grant to Customer

(“Customer”) a nonexclusive and nontransferable license to use the specific Good program modules, feature set(s) or feature(s) for which Customer has paid the required license fees (the “Software”), in object code form only. In addition, the foregoing license shall also be subject to each of the following limitations:

•

Customer shall use the Software solely as embedded in, and for execution on,

Good supplied or Good approved equipment owned or leased by Customer;

•

Customer shall use the Software solely for communication with Good TESS server software licensed by Customer; and

•

Customer’s use of the Software shall be limited to use on a single handheld device, or on such greater number of handheld devices as Customer may have paid Good the required license fee.

NOTE:

For evaluation or beta copies for which Good does not charge a license fee, the above requirement to pay a license fee does not apply.



General Limitations

. Except as otherwise expressly provided under this Agreement,

Customer shall have no right, and Customer specifically agrees not to:

(i) transfer, assign or sublicense its license rights to any other person, or use the

Software on unauthorized equipment, and any such attempted transfer, assignment or sublicense shall be void;

(ii) make error corrections to or otherwise modify or adapt the Software or create derivative works based upon the Software, or to permit third parties to do the same; or

(iii) decompile, decrypt, reverse engineer, disassemble or otherwise reduce the

Software to human-readable form to gain access to trade secrets or confidential information in the Software.

To the extent required by law, at Customer's request, Good shall provide Customer with the interface information needed to achieve interoperability between the Software and another independently created program, on payment of Good's applicable fee.

Customer shall observe strict obligations of confidentiality with respect to such information.

Upgrades and Additional Copies.

For purposes of this Agreement, “Software” shall include (and the terms and conditions of this Agreement shall apply to) any upgrades, updates, bug fixes or modified versions (collectively, “Upgrades”) or backup copies of the Software licensed or provided to Customer by Good or an authorized distributor for which Customer has paid the applicable license fees, if any. NOTWITHSTANDING

ANY OTHER PROVISION OF THIS AGREEMENT: (1) CUSTOMER HAS NO

LICENSE OR RIGHT TO USE ANY SUCH ADDITIONAL COPIES OR UPGRADES

UNLESS CUSTOMER, AT THE TIME OF ACQUIRING SUCH COPY OR UPGRADE,

ALREADY HOLDS A VALID LICENSE TO THE ORIGINAL SOFTWARE AND HAS

PAID THE APPLICABLE FEE FOR THE UPGRADE; AND (2) USE OF ADDITIONAL

COPIES IS LIMITED TO BACKUP PURPOSES ONLY.

Proprietary Notices.

Customer agrees to maintain and reproduce all copyright and other proprietary notices on all copies, in any form, of the Software in the same form and manner that such copyright and other proprietary notices are included on the

Software. Except as expressly authorized in this Agreement, Customer shall not make any copies or duplicates of any Software without the prior written permission of Good.

Customer may make such backup copies of the Software as may be necessary for

Customer’s lawful use, provided Customer affixes to such copies all copyright, confidentiality, and proprietary notices that appear on the original.


Appendix

Protection of Information

. Customer agrees that aspects of the Software and associated documentation, including the specific design and structure of individual programs, constitute trade secrets and/or copyrighted material of Good. Customer shall not disclose, provide, or otherwise make available such trade secrets or copyrighted material in any form to any third party without the prior written consent of Good. Customer shall implement reasonable security measures to protect such trade secrets and copyrighted material. Title to Software and documentation shall remain solely with Good.

Limited Warranty.

If Customer obtained the Software directly from Good, then Good warrants that during the Warranty Period (as defined below): (i) the media on which the Software is furnished will be free of defects in materials and workmanship under normal use; and (ii) the Software will substantially conform to its published specifications. The “Warranty Period” means a period beginning on the date of

Customer’s receipt of the Software and ending on the later of (a) ninety (90) days from the date of initial shipment of the Software by Good, or (b) the end of the minimum period required by the law of the applicable jurisdiction. The limited warranties extend only to Customer as the original licensee. Customer's sole and exclusive remedy and the entire liability of Good and its suppliers under these limited warranties will be, at

Good's option, repair, replacement, or refund of the Software if reported (or, upon request, returned) to Good or its designee. Except as expressly granted in this

Agreement, the Software is provided AS IS. Good does not warrant that the Software is error free or that Customer will be able to operate the Software without problems or interruptions.

This warranty does not apply if the Software (a) is licensed for beta, evaluation, testing or demonstration purposes for which Good does not receive a license fee, (b) has been altered, except by Good, (c) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Good, (d) has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident, or (e) is used in ultrahazardous activities.

If Customer obtained the Software from a Good reseller, the terms of any warranty shall be as provided by such distributor, and Good provides Customer no warranty with respect to such Software.



Disclaimer of Warranties

. EXCEPT AS SPECIFIED IN THIS WARRANTY, ALL

EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES

INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR

CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,

NONINFRINGEMENT, SATISFACTORY QUALITY OR ARISING FROM A COURSE

OF DEALING, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE

EXTENT ALLOWED BY APPLICABLE LAW. TO THE EXTENT AN IMPLIED

WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN

DURATION TO THE WARRANTY PERIOD. BECAUSE SOME STATES OR

JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED

WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO

HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

Disclaimer of Liabilities.

IN NO EVENT WILL GOOD OR ITS SUPPLIERS BE LIABLE

FOR ANY LOST REVENUE, PROFIT, OR DATA, OR FOR SPECIAL, INDIRECT,

CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED

AND REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF THE USE

OF OR INABILITY TO USE THE SOFTWARE EVEN IF GOOD OR ITS SUPPLIERS

HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall Good's or its suppliers' liability to Customer, whether in contract, tort (including negligence), or otherwise, exceed the price paid by Customer. The foregoing limitations shall apply even if the above-stated warranty fails of its essential purpose.

BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR

EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE

LIMITATION MAY NOT APPLY TO YOU.

Term and Termination.

This Agreement is effective until terminated. Customer may terminate this Agreement at any time by destroying all copies of Software including any documentation. Customer’s license rights under this Agreement will terminate immediately without notice from Good if Customer fails to comply with any provision of this Agreement. Upon termination, Customer must destroy all copies of Software in its possession or control.

Customer Records.

Customer grants to Good and its independent accountants the right to examine Customer’s books, records and accounts during Customer’s normal business hours to verify compliance with this Agreement. In the event such audit discloses non-compliance with this Agreement, Customer shall promptly pay to Good the appropriate licensee fees.


Appendix

Export.

Software, including technical data, may be subject to U.S. export control laws, including the U.S. Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply strictly with all such regulations and acknowledges that it has the responsibility to obtain licenses to export, re-export, or import Software.

Restricted Rights.

Good’s commercial software and commercial computer software documentation is provided to United States Government agencies in accordance with the terms of this Agreement, and per subparagraph “(c)” of the “Commercial

Computer Software - Restricted Rights” clause at FAR 52.227-19 (June 1987). For DOD agencies, the restrictions set forth in the “Technical Data-Commercial Items” clause at

DFARS 252.227-7015 (Nov. 1995) shall also apply.

General.

This Agreement shall be governed by and construed in accordance with the laws of the State of California, United States of America, as if performed wholly within the state and without giving effect to the principles of conflict of law. If any portion hereof is found to be void or unenforceable, the remaining provisions of this

Agreement shall remain in full force and effect. Good hereby specifically disclaims the

UN Convention on Contracts for the International Sale of Goods. Except as expressly provided herein, this Agreement constitutes the entire agreement between the parties with respect to the license of the Software and supercedes any conflicting or additional terms contained in the purchase order.


Index

A

address book 52

See also contacts

address fields, adding 36

aging. See data storage and aging

alarm clock 74, 75

Alt key 8, 24, 76, 83

applications 15 to 48, 51 to 79

basic tasks 17

contacts 52

email 27

list of 2

on RIM 957, RIM 950 15

opening 17

overview of 16

using checkboxes 19

using menus 17

appointments. See calendar

appointments attachments

size 35

viewing 34

Autotext

adding new setting 85

changing settings 84

feature list 83

viewing settings 84

Autotext preference 82

B

Backspace key 8, 21, 25

battery

cover 92

indicator 2

lock 92

maintaining 91

recharging on RIM 957 93

replacing on RIM 950 92

blocking senders 30, 42

C

calculator 76

clearing entries 78 exiting 78

math functions 77 multiple expressions 77

calendar 58 to 64

See also calendar appointments

options 64

overview of tasks 58

setting start/end times 64

calendar appointments

adding new 61

changing 64

Day, Month or Agenda view 60

deleting 64

on home screen 59

setting reminders for 61

viewing 59

Cap key 8, 24

carrying case 4


contacts 52 to 57

adding 55

deleting 54 editing 54

finding 53

matching names 10

notifications for 55

options 56


sorting 57 using with other applications 57

viewing 52

copying and pasting 26

cradle 4

cursor, text 18

customer service, Good

Technology 6

D

data storage and aging 94

date/time preference 82

dates and times, changing 19

Del key 25

Deleted Items folder 37

deleted messages

in Outlook 38

on handheld 37

device. See handheld

draft messages

in Outlook 38

on handheld 37

Drafts folder 37

E

email 27 to 47

See also email messages, email

folders

changing addresses 95

delivery preferences 82

headings 29

multiple addresses 10

options 44


signatures 44, 45

email folders

displaying 39

filing messages in 40 hierarchy 40

Outlook vs. GoodLink 37

personal 38

plus (+) symbol 41

viewing 39

email messages

blocking senders 30

changing priorities 36

composing 9

creating 35

deleting 41

encrypted or signed 47

filing 40

filtering 42

finding 33

marking unread/read 30

priority 28

receiving 13

responding to 30 searching 30

sending 7, 12

synching 46

viewing 28

encrypted messages 47

Enter key 8, 25

Escape key 8

F

FCC statement 98

filtering, messages 42

finding

contacts 53

email messages 33

folders. See email folders

G

games 79

GoodLink applications. See

applications

GoodLink Installation Guide 5, 7

GoodLink Operations Center 5

GoodLink Server 5

GoodLink User’s Guide 5

Greenwich Mean Time (GMT) 91


H

handheld

cradle 4 package contents 4

specifications 98

turning on and off 23

unlocking 89

help, on device 21

high priority

messages 28

tasks 65

home screen 2, 7

returning to 21

setting preferences 82

I

Inbox folder 37

incoming messages, synching all 46

insertion point, text 9, 10, 18

installation

See also Installation Guide

CD 4

requirements 5

K

keys

command reference 48

composing text with 24

RIM 957, RIM 950 8

shortcuts 48

L

license agreement 102

locking, handheld 89

M

Mark Permanent command 94

math functions, in calculator 77

meeting requests

responding to 31

viewing 32

menus

displaying 12

using 17

messages. See email messages

N

New Message icon 9, 13

notes 71 to 74

adding 73

deleting 74

editing 71 viewing 71

notification

for contacts 55

preferences 76, 82

Num key 8, 24

O

options

calendar 64

contacts 56

email 44

tasks 70

Outbox folder 37

owner preference 82

P

passwords

adding 87

changing 90 disabling 90

locking and unlocking 89


Paste command 27

personal folders 38

plus (+) symbol 41

power on/off 23

preferences 81 to 82

priority

email 36

task 67

Q

Quick Settings menu 22

R

radio

indicator 2, 9, 22

turning on and off 22

regulatory information 97

RIM 957, RIM 950

keys and buttons 8

specifications 98


S

screen preferences 82

scrolling 9, 19

security preferences 82

Send command 31

Sent Items folder 37

sent messages

icon 12

in Outlook 38

on handheld 37

unblocking 43

servers, changing 95

Shift key 8

shortcuts 48

signatures, adding to email 44, 45

signed messages 47

snooze, alarm clock 75

software license 102

Space key 8, 24

specifications, RIM 957, RIM 950 98

synchronization 22

all incoming messages 46, 82

wireless 4

with Outlook 6, 14, 16

T

tasks 65 to 71

adding 66

changing status/priority 70

editing 69

priority indicator 65

setting due date 67

setting options 70 sorting 70

viewing 65

text

composing 24

copying and pasting 26

cursor 9, 18

time zones, setting 91

times and dates 19

trackwheel 8, 12

W

warranty, software 100

Web page, Good Technology 6


Good Technology GoodLink RIM 950 User manual

GoodLink

™

Wireless Corporate Messaging

User’s Guide

Version 1.0

GoodLink

™

Wireless Corporate Messaging

User’s Guide

Version 1.0

Copyright

Disclaimer

Contents

1 Overview

Features and Benefits

Package Contents

System Requirements

For Additional Information

2 Tutorial: Sending an

Email Message

Keyboard and Controls

Composing a Message

Checking the Message

3 Using GoodLink

Applications – Basics and Email

About GoodLink Applications

Basics

Composing Text

Email

Keyboard Command Reference

4 Additional Applications

Contacts

Calendar

Tasks

Notes

Alarm Clock

Calculator

Games

5 Preferences and

Maintenance

Setting Handheld Preferences

Passwords

Changing the Time Zone

Battery Maintenance

Data Storage and Aging

Moving Servers or Changing Email

Addresses

A Appendix

Safety and Regulatory Information

Specifications

Statement of Limited Warranty

Good Client Software License

Agreement

Index

Related manuals

Good

RIM 957

Good Technology

GoodLink G100

Blackberry

957

Blackberry

RIM 857 Wireless Handheld r

Blackberry

RIM 950

Blackberry

L6AR1900G-1-4

Blackberry

RIM 850

Blackberry

H1100

Samsung

Treo 700p Sprint

Targus

PA610U

Palm

Treo 700P