XPE60_Administrators_Getting_Started_Guide

XPE60_Administrators_Getting_Started_Guide
Milestone Systems A/S
Copenhagen, Denmark
Tel: +45 88 300 300
Fax: +45 88 300 301
Milestone
XProtect
Enterprise version 6.0
Administrator´s Getting Started Guide
milestone
milestone
www.milestonesys.com
The Open Platform IP Video Software
Guide Contents
Dear Milestone Customer,
With the purchase of Milestone XProtect Enterprise you have chosen an
extremely powerful and intelligent surveillance solution.
This guide briefly explains how to install Milestone XProtect Enterprise as
well as how to configure some of its basic features.
For more detailed feature descriptions, refer to the manuals
available on the software CD as well as on our website
www.milestonesys.com. Milestone XProtect Enterprise furthermore
features a very comprehensive built-in help system (see page 16).
Please check our website www.milestonesys.com for updates to make
sure you install the most recent version of our software.
Guide Contents
Installing the Software................................................................................................2
Obtaining Device License Keys..................................................................................4
Importing Device License Keys.................................................................................5
Adding Devices..............................................................................................................6
Configuring the Monitor Layout................................................................................7
Scheduling...................................................................................................................8
Archiving.......................................................................................................................8
General Settings...........................................................................................................8
Configuring Cameras..................................................................................................8
Advanced Camera Features.....................................................................................10
Managing Remote Access.......................................................................................12
Getting a Remote Client or Smart Client..............................................................14
Matrix..........................................................................................................................15
Built-in Help System.................................................................................................16
Installing the Software
Read the License Terms on the enclosed Product License Sheet before
continuing installation of your Milestone software.
Before installation, shut down any existing Milestone software. If upgrading, it is highly recommended that you remove any previous versions of
Milestone XProtect before upgrading.
If you have a software CD: Insert the CD, wait for a short while, select
required language, then click the Install Milestone XProtect Enterprise
link to start the installation wizard. Depending on your security settings,
you may receive one or more security warnings. When this is the case,
click the Run button.
If you downloaded the software from the internet: Run the file
MilestoneXProtectEnterprise.exe from the location you have saved it to.
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When the installation wizard starts, click Next to continue the
installation.
Read and accept the End User License Agreement.
Select required language version, and click Next.
Select the Licensed Version option, and click Next.
Type your Software License Code, as listed on your Product License
Sheet. You have the option of installing the software for anyone
using the computer, or for yourself only. If installing for yourself only,
bear in mind that if your login is not an administrator login, you will
need to change the login for the Image Server service (see page
12) so it matches your own login. When ready, click Next.
Select how the recording server should run. The recording server is
a vital part of the surveillance system; it is used for recording and
displaying images from connected cameras. You can install the
recording server either as a Windows service or as an application:
◆ If you install the recording server as a Windows service, it will
automatically load whenever the Milestone XProtect Enterprise
server is started; it will not require any further login or similar
in order to run. However, when the recording server runs as a
service, you will not automatically have a local client application
for viewing live and recorded video on the surveillance system
server; instead you will need to connect to the surveillance
system server through one of Milestone XProtect Enterprise’s
remote access clients. You typically select this option if your
surveillance system server is placed in a separate server room
or a similar location to which regular access is not practical.
Installing the Software
If you install the recording server as an application, the application (called the Monitor application) will be available on
the surveillance system server for viewing of live and recorded
images. The Monitor application will require a local login in order to run. With this solution, images are only transferred to the
surveillance system server while the Monitor application is running; the Monitor application must therefore run whenever you
want to be able to record or view live images from cameras on
your surveillance system.
You typically select this option if you intend to view live and
recorded video directly on your surveillance system server, for
example when the server is placed in your control room or a
similar location to which you and trusted users have regular access. With this solution, Milestone XProtect Enterprise’s remote
access clients can of course still be used for accessing the
surveillance system server from remote locations.
When ready, click Next.
Select required language for the Remote Client, one of Milestone
XProtect Enterprise’s remote access clients. When ready, click Next.
Follow the next few simple steps in the installation wizard until you
are asked to select the setup type that best suits your needs:
If you want shortcuts to Milestone XProtect Enterprise’s various
applications placed on the desktop automatically (recommended),
keep Add shortcut to desktop selected.
Available only when the recording server has been installed as an
application (the Monitor application): If you want Milestone XProtect Enterprise’s Web Server and Realtime Feed Server (a very basic
remote access solution, recommended only for remote users on
very slow connections) to run automatically each time the computer
loads Windows, select Add Web Servers to Startup group.
When ready, click Next.
Click Finish on the last step to complete the installation.
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For descriptions of how to install Milestone XProtect Enterprise’s associated applications, including its remote access clients, refer to Milestone
XProtect Enterprise’s built-in help system or the manuals available on
the software CD as well as on www.milestonesys.com.
Obtaining Device License Keys
You must obtain a Device License Key (DLK) from Milestone for each
device (IP network camera or IP video server) to be installed. To obtain
Device License Keys, do the following:
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Go to the Milestone website at www.milestonesys.com.
Click the Software Registration link.
Log in to the online registration system.
◆ If you do not have a login, click the New To The System? link,
and follow the instructions. When ready, log in using the
registered e-mail address and password. Tip: The DLKs will be
e-mailed to the e-mail address specified in your login, so it is
a good idea to use a single e-mail account for all persons who
should be able to retrieve DLKs.
If you have not yet registered your SLC (Software License Code;
listed on your product license sheet), do so by clicking the Add SLC
link and completing the SLC registration steps before proceeding.
When ready, click the link representing the SLC.
For each device required on your system, click the Add new MAC
link and specify the device’s MAC address and a description. The
MAC address is a 12 digit hexadecimal (example: 0123456789AF),
referred to as a ‘Serial Number’ by some vendors. For information
about how to find the MAC address for a specific device, refer to the
manual for the device in question.
◆ For video server devices, specify the number of cameras to be
used with the device. Note that you are allowed to install only
the number of cameras listed on your product license sheet.
For example, a fully used four-port video server counts as four
cameras even though the cameras are connected through a
single device—therefore a fully used four-port video server will
use four licenses.
Click Submit. The device is added to a list of devices under the SLC
in question.
If more devices are required, click the Add New MAC link and repeat
the process.
When ready, click the Get DLKs by e-mail link to have DLKs for all
the devices registered under the SLC e-mailed to you.
Importing Device License Keys
The DLKs received through e-mail when registering the device MAC
addresses can be specified manually when adding each device in
Milestone XProtect Enterprise’s Administrator application. You can avoid
having to specify each DLK manually, by saving the .dlk file attached to
the e-mail at a location accessible by the surveillance server—for
example on a USB stick or on a network drive—and doing the following:
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Open the Administrator application by clicking the Administrator
desktop shortcut.
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In the Administrator application, click the Import DLKs… button.
Browse to the location where you have saved the .dlk file.
Select the file, and click Open.
All Device License Keys from the file are now imported in one go.
Adding Devices
In Milestone XProtect Enterprise you add devices (IP video camera
devices or IP video server devices) rather than actual cameras. This is
because devices have their own IP addresses or host names. Being
IP-based, Milestone XProtect Enterprise primarily identifies units on the
surveillance system based on their IP addresses or host names.
Even though each device has its own IP address or host name, several
cameras can be attached to a single device and thus share the same IP
address or host name. This is typically the case with cameras attached to
video server devices. You can of course configure and use each camera
individually, even when several cameras are attached to a single device.
Before adding a device, make sure you have configured the IP address,
password, etc. for the device as described by the manufacturer.
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In the Administrator application, click the Add Device… button.
Type the device IP address, or select the Use DNS host names check
box and type the device’s host name. Click Next.
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Type the password for the native (root) user of the device. Leave the
Autodetect Device option selected, and click Next.
When the device is detected, type the Device License Key (DLK) for
the device (if the DLKs have been imported, the field is pre-filled
with the correct DLK), and click Next.
Specify a descriptive name for the device, then click Finish.
The device is now installed successfully.
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Tip: If the device is located behind a NAT-enabled router or a firewall,
the port(s) used can be changed in the Port Setup dialog in the Device
Setup Wizard. Remember to configure the router/firewall to map these
ports to the ports and IP address used by the device.
Tip: Name(s) of camera(s) attached to the device can be changed in the
in the Administrator application’s Device Manager section: Click the plus
sign next to the required device, right-click the required camera name,
and select Edit.
Configuring the Monitor Layout
The Monitor is a separate application used for recording and displaying
images from connected cameras. The Monitor is only available—and
can only be configured—if the recording server has been installed as
an application (see Installing the Software on page 2).
Configuration of the Monitor’s layout is handled in the Administrator
application: Click the Monitor Manager… button.
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Select layout size for the Monitor. Options are 1×1, 2×2, etc. up to
an 8×8 layout.
Select a camera position, then select a camera in the Select Camera
list. Repeat until all required cameras are present in the Monitor’s
layout.
If required, select Hot Spot functionality. The Hot Spot displays a selected camera in a larger view, and can be used for point-and-click
PTZ (Pan/Tilt/Zoom) operations on some cameras. Options are:
◆ None (no Hot Spot; default)
◆ Hot Spot (select layout size for the Hot Spot)
◆ In Separate Window (Hot Spot in a floating window).
If you want the Hot Spot to automatically display images from all
the cameras in the Monitor layout, one after the other, select
Carousel, and specify required interval in the Seconds Between
Shifts field.
Scheduling
The Scheduler feature makes sure camera and alert activity is enabled in
accordance with defined periods of time.
With the system’s default settings, added cameras are automatically
online at all times, and you will only need to modify Scheduler settings
if you require cameras to be online at specific times, on specific events
(see Advanced Camera Features on page 10), or if you want to enable
certain alerts.
◆ Click the Scheduler… button in the Administrator application to set
or clear periods on a per-camera basis.
Archiving
The Archiving feature enables recordings to be kept for as long as required, limited only by the available hardware storage capacity.
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Click the Archive Setup… button in the Administrator application to
open the Archive Setup window.
The Archive Setup window lets you enable archiving, specify which
cameras you want to include in the archiving procedure, specify the
number of days to keep archived recordings, specify daily archiving
times as well as where archives should be stored.
General Settings
Clicking the General Settings… button in the Administrator application
lets you manage a considerable number of settings, such as user rights,
e-mail and SMS accounts, logging, etc.
Configuring Cameras
Camera settings are configured individually for each camera.
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In the Administrator application’s Device Manager section, click the
plus sign next to the required device. Select the required camera,
and click the Settings… button to open the Camera Settings for …
window.
Configuring Cameras
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In the Camera Settings for … window, you are able to specify
required frame rate for the camera, audio sources, when and where
to store the camera’s recordings, etc.
To set up image resolution and compression for the camera, click
the Camera Settings for … window’s Image Quality… button.
Video Motion Detection (VMD) on individual cameras is a key element
in Milestone XProtect Enterprise, as detected motion may be used for
determining when to start recording, when to generate alerts, etc.
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Click the Camera Settings for … window’s Motion Detection…
button to adjust VMD sensitivity.
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VMD settings should be verified under different conditions applying
for the camera’s physical position (such as day/night).
If some areas in the camera’s images should be ignored by VMD,
these areas can be excluded by clicking the Camera Settings for …
window’s Exclude Regions… button. Always re-adjust VMD settings
after defining or changing exclusion regions.
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Advanced Camera Features
Milestone XProtect Enterprise supports a wide range of advanced camera features, including:
Event and Output Configuration
Input events (primarily based on input from external units), and VMD
events (based on Milestone XProtect Enterprise detecting motion) can
be used for automatically creating alerts, starting/stopping recordings,
etc. Outputs can be used for activating external units, such as sirens or
lights. Outputs can be triggered automatically by events.
The use of most input events and all outputs requires that external
sensors are wired to input/output connectors on the device in question,
and that I/O operation on the device is supported by Milestone XProtect
Enterprise. Check the device pack release notes available on the
software CD as well as on www.milestonesys.com to see if I/O operation
is supported for the devices and firmware used in your installation.
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In the Administrator application, click the I/O Setup… button to
open the I/O Events window, in which you configure events and
outputs.
Once configured, events can be used with features throughout
Milestone XProtect Enterprise, regardless of where sensors are
physically connected.
Users may also manually trigger events from the Monitor
application and from the Smart Client remote access application,
by using so-called event buttons. Event buttons are configured, per
camera or globally (for all cameras), by clicking Events Buttons… in
the Administrator window.
PTZ Device Installation
PTZ (Pan/Tilt/Zoom) cameras are supported extensively throughout
Milestone XProtect Enterprise. Such cameras can be operated manually
as well as automatically.
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If a device is a native IP PTZ device, the camera has a symbol next
to it when listed in the Administrator application’s Device Manager
section.
Advanced Camera Features
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Non-native IP PTZ devices attached to video servers can also be
used. However, they require more initial configuration: In the Administrator application’s Device Manager section, select the video
server device, click the Edit Device… button, then click the Camera
Settings… button to set up the device for use with PTZ cameras.
PTZ Device Features
Check the device pack release notes available on the software CD as
well as on www.milestonesys.com to see exactly which PTZ features are
supported for the devices and firmware used in your installation.
PTZ presets and automated PTZ operations can be configured by clicking
the PTZ Preset Positions button in the Camera Settings for … window.
The button is not always immediately available; for more information
about how to make the button available, refer to Milestone XProtect
Enterprise’s built-in help system or the manuals available on the software CD as well as on www.milestonesys.com.
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Preset positions for absolute positioning PTZ devices can be configured directly.
Preset positions for relative positioning PTZ devices must in most
cases be configured on the PTZ device itself, and then imported into
Milestone XProtect Enterprise.
IPIX Configuration
◆ IPIX cameras for 360° panoramic images can be configured by
clicking the IPIX Settings button in the Administrator application’s
Camera Settings for … window.
◆ IPIX virtual PTZ presets and automated features are configured by
clicking the PTZ Preset Positions button in the Camera Settings for
… window.
◆ IPIX camera views can be navigated with the PTZ controls in the
Monitor application as well as in the remote access clients.
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Managing Remote Access
Remote users are able to access Milestone XProtect Enterprise surveillance systems with a number of different remote access clients, notably
the Remote Client and Smart Client (see page 14 as well as the detailed
client manuals available on the software CD as well as on www.milestonesys.com).
Remote Client and Smart Client users’ access to the surveillance system
is handled by the Image Server, which runs as a service. You manage
the Image Server through the Image Server Administrator window.
If you cannot connect to the Image Server, verify that the service is running. The service will not start if another application or service is using
the port specified in the Image Server Administrator window.
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Click the Image Server Administrator shortcut on the desktop to
open the Image Server Administrator window.
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In the window’s Server Setup section, give the server a unique
name. The port used (default is port 80) can also be changed.
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If the server should be accessible from the internet via a router or
firewall, select Enable Outside Access. The outside (public) IP
address and port must be specified in the Outside IP Address and
Outside Port fields. The router must be configured so requests sent
to the outside IP address and port are forwarded to the inside
(local) IP address and port of the server running the Image Server
service. IP address ranges which should be recognized as coming
from the local network can also be defined.
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Remote users and their rights are defined in the User Administration
section. Click the User Setup button to add users. If you select
Restrict user access, the rights of each user can be defined by
clicking the User Access button.
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Managing Remote Access
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If required, you are able to create a master/slave setup of Milestone
XProtect Enterprise servers. A master/slave setup will allow remote
users to transparently connect to more than one server simultaneously, as any number of servers can be defined as slave servers
under a master server. When remote users connect to a master
server, they will instantly get access to the slave servers as well.
Master/slave setup is handled in the Master/Slave Setup section;
for detailed information refer to Milestone XProtect Enterprise’s
built-in help system or the manuals available on the software CD as
well as on www.milestonesys.com.
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In the Log Files section, specify number of days to keep log files in
the Image Server’s regular event log. If required, enable Audit Logging (logging of remote users’ actions), and specify number of days
to keep audit log files.
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In the Language Support and XML Encoding section, specify the
language/character set used on the Milestone XProtect Enterprise
server. This will ensure that the right language and character encoding is used in clients’ communication with the server.
As an alternative to using the Image Server and Remote Client/Smart
Client, you may use the Web Server and the Realtime Feed Server, both
included in the standard Milestone XProtect Enterprise installation. This
is primarily a solution for remote users on very slow connections.
Another alternative is the PDA Client for remote access through a PDA
handheld device. The PDA Client requires that the Image Server has
been configured, and that a PDA Server, acting as a front-end to the
Image Server, is installed.
For more information about these alternatives, refer to Milestone XProtect Enterprise’s built-in help system or the manuals available on the
software CD as well as on www.milestonesys.com.
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Getting a Remote Client or Smart Client
You are able to get a Remote Client or Smart Client in two ways: Either
simply from the software CD or from the surveillance system server.
To get a Remote Client or Smart Client from the server, do the following:
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Open an Internet Explorer browser (version 6.0 or later), and connect to the IP address of the surveillance system server with the
port number specified in the Image Server Administrator window.
Example: If the server’s IP address is 123.123.123.123 and you use
the Image Server’s default port number 80, connect to
http://123.123.123.123:80.
When you connect to the server, you will see a welcome page. On
the welcome page, simply click the required link to get your client.
Matrix
Milestone XProtect Matrix is an integrated product that allows distributed
viewing of video from any camera on any monitor on a network operating with Milestone XProtect Enterprise. Matrix is administrated through
Milestone XProtect Enterprise’s Administrator application.
For users, being able to view Matrix-triggered images requires that either
a Smart Client or the Matrix Monitor application is installed on the user’s
computer.
For more information, refer to Milestone XProtect Enterprise’s built-in
help system or the manuals available on the software CD as well as on
www.milestonesys.com.
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Built-in Help System
Milestone XProtect Enterprise features a very comprehensive built-in
help system. To access the help system from anywhere within the
Administrator, Monitor, or Image Server Administrator applications,
simply press F1 on your keyboard.
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