Town of Vallejo Alarm Ordinance

Town of Vallejo Alarm Ordinance
http://www.ci.vallejo.ca.us/uploads/79/092909%20-%20Final%20Alarm%20Ordinance.pdf
VALLEJO POLICE DEPARTMENT
Press Release
(707) 651-7147
September 29, 2009
William Powell, Support Services Manager
False Alarm Penalties Increased
The Vallejo Municipal code calls for a yearly review of false alarm penalties. This
assessment looks at the penalties each July and adjusts the amount charged based on the
San Francisco Bay Area, Consumer Price Index and other indicators.
This year’s appraisal increased the penalties as listed below:
Alarm Type
Residential Panic Alarm
Intrusion Alarm
Hold Up Alarm
Unlawful Use of Hold Up Alarm
Alarm Company Non-Compliance
From
$100.00
$150.00
$300.00
$200.00
$300.00
To
$103.00
$155.00
$311.00
$207.00
$311.00
Cancelled After Dispatch
$51.50
$77.50
$155.50
N/A
N/A
The Police Department will begin using the adjusted penalties beginning with invoices
mailed after October 1, 2009.
This is the first increase in false alarm penalties since the current ordinance was enacted in
July, 2007.
Information can be provided to VPD at 800-488-9383 24 hours a day
The Solano Crime Stoppers™ tip line (644-STOP) is a anonymous tip line that offers cash rewards for
phone tips that solve violent and/or serious crimes committed in the greater Vallejo area.
ORDINANCE NO. 1594 N.C. (2d)
AN ORDINANCE OF THE CITY OF VALLEJO REPEALING
CHAPTER 7.80 OF TITLE 7 (AUTOMATIC CALLING AND
ALARM DEVICES) OF THE VALLEJO MUNICIPAL CODE,
AND ADDING A NEW CHAPTER 7.81
REGULATING SECURITY ALARM SYSTEMS TO TITLE 7
OF THE VALLEJO MUNICIPAL CODE
THE COUNCIL OF THE CITY OF VALLEJO DOES ORDAIN AS FOLLOWS:
SECTION 1. Chapter 7.80 (Automatic Calling and Alarm Devices) of the Vallejo
Municipal Code is hereby repealed.
SECTION 2. There is hereby added to the Vallejo Municipal Code a new Chapter 7.81,
which is to read as follows:
SECURITY ALARM SYSTEMS
Section:
7.81.005
7.81.010
7.81.020
7.81.030
7.81.040
7.81.050
7.81.060
7.81.070
7.81.080
7.81.090
7.81.100
7.81.110
7.81.005
Purpose.
Definitions.
Alarm businesses.
Alarm business duties.
Alarm user duties.
Features and interconnection.
Administration.
Maintaining and providing specified information - Cancellation of
response.
Violations and Penalties.
Appeal process.
Alarm user awareness class.
Good faith standards.
Purpose.
A.
The purpose of this ordinance codified in this chapter is to reduce the
number of false alarms and promote the responsible use of security alarm systems.
7.81.010
Definitions.
“Alarm Administrator” means a person or persons designated by the Vallejo
Police Chief to administer, control and review alarm response procedures, dispatch
requests, and reported false alarms.
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“Alarm Business” means an individual, partnership, corporation or other entity of
selling, leasing, maintaining, servicing, repairing, altering, replacing, moving, installing
or monitoring an alarm system at an alarm site.
“Alarm Dispatch Request” means a notification to the police by the alarm
business that an alarm, either manual or automatic, has been activated at a particular
alarm site.
“Alarm Site” means a single premise or location served by an alarm system or
systems.
“Alarm System” means any mechanical device or electrical device designed to
emit a sound or generate a signal or message during the commission of an unlawful act in
or an unauthorized entry into a building, structure or facility. The following devices shall
not constitute an alarm system:
1.
2.
3.
Alarm devices affixed to motor vehicles;
Alarm device installed on a temporary basis by the Vallejo Police
Department; or
Hand held/portable personal safety devices not connected to a central
monitoring system or station.
“Alarm User” means any person, firm, partnership, corporation or other entity
who (which) uses an alarm system at its alarm site. Alarm specifically includes the
owner or person in possession of any premises wherein a locally sounding audible alarm
has been installed.
“ANSI/SIA Control Panel Standard CP-01” means the American National
Standard Institute approved Security Industry Association CP-01 Control Panel Standard,
as may be updated from time to time, that details recommended design features for
security system control panels and their associated arming and disarming devices to
reduce the incidence of false alarms. Control panels built and tested to this standard by
Underwriters Laboratory (UL), or other nationally recognized testing organizations, will
be marked to state: “Design evaluated in accordance with SIA CP-01 Control Panel
Standard Features for False Alarm Reduction.”
“Automatic Dialer” means any electrical, electronic, mechanical or other device
capable of being programmed to send a prerecorded voice message, when activated or if
self-activated, over a telephone line, radio or other communication system, to the Police
Department.
“Cross Zone Structure” is a system design that ensures coverage of zones by
multiple devices, to minimize potential false alarms.
“Duress Alarm” means a silent alarm signal generated by the manual activation of
a device intended to signal a bona fide emergency requiring police response.
“Enhanced Call Verification” is a monitoring procedure requiring that a minimum
of two calls be made prior to making an alarm dispatch request. The two calls must be
made to different telephone numbers where a responsible party typically can be reached.
“False Alarm” means any activation of an alarm not caused by or because of a
criminal act or unauthorized entry.
“False Alarm Waiver” is issued to an alarm user after successful completion of a
false alarm awareness class.
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“Manually Activated Burglar Alarm” or “Panic Alarm” means an audible alarm
signal generated by the manual activation of a device intended to signal an attempted or
in-progress unlawful entry.
“Notice of Non-compliance” means formal thirty (30) day notification by the
Alarm Administrator, advising of the intent to put the alarm business in substantial noncompliance status.
“Person” means an individual, corporation, partnership, association, organization
or similar entity.
“Proprietary Information” means specific information pertaining to individual
alarm business customers.
“Robbery Alarm” or “Hold-up Alarm” means a silent alarm signal generated by
the manual activation of a device intended to signal a robbery in progress.
“Verify” means two attempts by the alarm business or its representative, to
contact the alarm user by telephonic or other electronic means, whether or not actual
contact with a person is made, before requesting a police dispatch, in an attempt to avoid
an unnecessary alarm dispatch request.
“Substantial Compliance Failure” means failure to achieve compliance with select
elements of this ordinance resulting in penalty assessment.
“Substantial Non-compliance Status” means failure to come into compliance
within a specified time period after notification of substantial compliance failure.
7.81.020
Alarm businesses.
Alarm businesses shall comply with the State of California and City of Vallejo
licensing standards and requirements.
7.81.030
Alarm business duties.
The duties of an alarm business shall be as follows:
A.
To install an alarm or alarm system compatible with the environment and
be available to maintain the system in good working order, and to take reasonable
measures to prevent the occurrence of false alarms.
B.
To provide each purchaser and alarm user with a copy of the provisions of
this article relating to alarm user duties, false alarm assessments and appeal procedures,
within thirty (30) days of the enactment of the ordinance codified in this chapter.
C.
To provide accurate and complete instructions to the alarm user in the
proper use and operation of said system. Specific emphasis shall be placed on the
avoidance of false alarms. All businesses which sell alarm systems, but which are not an
alarm business as defined in this chapter, are similarly responsible for instructing the
buyer of the alarm system in the proper use of said system.
D.
Each alarm business leasing, renting or monitoring an alarm system shall
maintain records of the location of these alarm systems, devices or services and the name
and telephone number of the person and two alternates to be notified whenever the alarm
is activated, and to immediately report such information to the Police Department upon
request.
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E.
Each alarm business, at the time of installation or service of any monitored
alarm system, will confirm that the alarm user has readily available the twenty-four (24)
hour telephone number for the central monitoring station.
F.
An alarm business performing or contracting monitoring services shall
have written procedures to ensure efforts are made to verify every alarm signal, except
duress, panic, or robbery alarm activation before requesting a police response to an alarm
signal. Those procedures shall minimally include the following:
1.
Procedure. For alarm signals received from commercial burglar alarm
systems or any residential burglar alarm system signal, except duress or panic, the
following procedures shall be followed.
a.
Call 1. The monitoring facility shall attempt telephone verification to the
protected premises after receipt of the alarm signal.
b.
Call 2. If a monitoring facility operator gets a busy signal, no answer, or
an answering machine on the first call to the protected premises, a second or succeeding
call shall be made to an alternate telephone number such as a cellular, work or second
number at the protected premises.
c.
Person on Premises Without Proper Code. If the operator reaches the
protected premises on the first or second call and the person answering the telephone
does not have the proper pass code, then the operator shall attempt to reach others on the
call list to verify the authenticity of the person on the protected premises.
d.
Scheduled Events. If an alarm signal is received in connection with an
abort/cancel event, the operator will not contact the Police Department until further
contact has been initiated with a responsible party.
e.
Verified False. If the alarm is verified as being false during the first,
second or succeeding call or as a result of receiving a valid pass code, the operator shall
cancel any previous police dispatch relating to the specific signal being worked.
f.
Call Lists and Priority. Following notification to law enforcement
authorities, attention shall be placed on completing the entire emergency call list with
priority to achieve a cancellation of the dispatch if it is verified that no emergency exists.
Subsequent to dispatch of a sworn officer, the priority of notification calls to telephone
numbers in the customer’s database shall be first to numbers where there is a high
probability of reaching an alarm user. The alarm user shall be advised of the Notification
Call and Police response. The succeeding calls shall be made next to neighbors, then to
non-premises people such as relatives or secondary key holders.
g.
Enhanced Call Verification Telephone Accessibility Guideline. Care shall
be taken to verify that the emergency call list numbers are to telephones without call
waiting, or alternately that *70 is programmed in front of the monitoring center telephone
number in the electronic digital communicator. The verification telephones at the
monitored premises shall be accessible after normal business hours. The verification
telephones shall not direct callers to voice mail so that employees and cleaning people
who are working after normal business hours may hear and answer the telephone.
2.
Additional Methods. Audio verification, video verification, or cross
zoning shall be permitted in place of, or in addition to, the second verification call and
shall be considered in compliance with this enhanced call verification standard.
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