Norstar Compact System Coordinator Guide

Norstar Compact System Coordinator Guide
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Contents / i
Contents
Introduction 1-1
Reference 2-1
Appendix A: Programming overview and defaults A-1
Appendix B: Regulatory information B-1
Index 1-1
Compact System Coordinator Guide
Introduction / 1-1
Introduction
Simplicity and flexibility
Your Norstar telephone system is both simple and flexible. You can use its powerful features
with just a few key presses and see what is happening by reading the telephone display. You
can choose which of its many features you want to have available, make them work the way
that suits you best, and assign the features you use most to the keys on your telephone.
The full selection of Norstar features is described in the Reference section of this manual.
Reference contains complete instructions for enabling, configuring, and using every feature.
In this introduction the symbol = refers you to an entry in the Reference section.
Communicating with Norstar
Norstar is very good at helping you communicate with other people. It is equally good at
communicating with you. Each Norstar telephone has a display that provides information
about the calls you are receiving, the calls you make, and the features you use. Norstar also
communicates with you using indicators beside the keys on most Norstar telephones.
You communicate with the Norstar system using the keys on your telephone. If you have used
a push key telephone before, you may be familiar with the key pad. The keys let you enter
numbers, letters, and the special symbols (*] and [+). Other keys may be new to you.
Every Norstar telephone has a display and a number of keys. Not every key type appears on
every telephone, but all types appear on the M7310 telephone, pictured here.
O Key pad
@ Hold key
O Feature key
© Release key
© Memory keys
(with indicators)
val memory keys
O Dual ry key
(without indicators)
@ Shift key
O Display
O Display keys
© Volume bar
1. Key pad (all Norstar telephones)
You dial telephone numbers and enter => feature codes on the key pad.
2. Hold key (all Norstar telephones)
You use the hold key to put calls on > hold.
3. Feature key (all Norstar telephones)
You use the feature key, along with the key pad keys, to invoke — features. Pressing
also cancels a feature you are currently using.
Compact System Coordinator Guide
1-2 / Introduction
4. Release key (all Norstar telephones)
Pressing ends a call. You do not have to put the handset down. also ends feature
programming.
While you are on a call, do not press to end a feature you are using. Doing so will
disconnect the call. Use instead.
5. Memory keys with indicators (M7208, M7310 and M7324 only*)
Memory keys with indicators can be used for any of the purposes listed below.
Line keys You have one line key for each line assigned to your telephone.
Note that the M7100 does not have line keys and can have a
maximum of two lines. You can switch between its two lines,
one active and one on hold, by pressing
Intercom keys Intercom keys allow you to make calls to other users of the
Norstar system. You may also use an intercom key for an
external call when you have no free line keys available.
Autodial keys Programmed autodial keys let you dial numbers by pressing a
single key.
Programmed feature keys Programmed feature keys allow you to invoke features by
pressing a single key. See Feature programming.
* The M7100 has a single memory key without an indicator.
6. Dual-memory keys without indicators (M7310 only)
Dual-memory keys without indicators can be used for the same purposes as regular memory
keys, but cannot be used as line keys. By default they are programmed as internal = autodial
keys for the other telephones in your Norstar system.
7. Shift key (M7310 only)
The shift key lets you use the top half of the dual-memory keys. Press the shift key, then the
dual-memory key.
8. Display (all Norstar telephones)
Both the M7310 and the M7324 have a two-line display. The M7100 and the M7208 have a
single-line display. The single-line display and the top line of the two-line display, give you
information on incoming calls and help you use features. The second line of a two-line display
shows the function of the = display keys located immediately below the display.
9. Display keys (M7310 and M7324 only)
The = display keys provide some short-cuts for using features. They are also used for
programming the system.
10. Volume bar (all Norstar telephones)
The volume bar controls the volume of the handset, telephone ring, handsfree speaker, headset
and background music. Press the appropriate end of the volume bar (] J) to adjust
the volume.
Compact System Coordinator Guide
Introduction / 1-3
More about line and intercom keys
Á line key is a telephone memory key with an indicator that represents one of your system's
telephone lines. The Norstar system uses the indicator to tell you that there 1s a call on the line.
You use the key to make or answer a call on the line, But you don't necessarily need a line key
to either make or answer a call. Depending on how your system is configured and the features
you use, the system can connect any line to any telephone at any time.
In addition to line keys, your telephone will have one or two intercom keys. These keys are not
just used to make internal calls; they are the general purpose workhorse keys of your system.
When you make a call using a line pool, you do so via an intercom key, If a call is transferred
to you, and the line the call is on does not appear on your telephone, the system uses one of
your intercom keys to make the connection. You can even use the intercom key to answer a
call that is ringing on another telephone.
There is usually one telephone in the office, the receptionist’s telephone, that has a line key for
every line. If there is a receptionist, nobody else really needs line keys at all. You can make
and receive all types of calls with intercom keys alone. You can have line keys if you want
them.
Of course, you may not want every line to be accessible at every telephone. A line can be
assigned as a private line for a particular telephone. Calls that are put on hold or left
unanswered on a private line cannot be picked up at any other telephone (except the prime
extension, which you'll read about later).
20 tips to help you get the most out of your Norstar system
1. Quick dialling of numbers you use everyday
You can program a number that you call regularly onto a = memory key on a Norstar
telephone. See Autodial and Speed Dial.
2. Using Handsfree
If you want to be free from the telephone handset, press to activate the built-in
microphone and speaker. This applies to all Norstar telephones except the M7100.
3. Who's calling?
When someone in the office calls you, don't you wish you could tell who it was before
answering? Assign everybody's = name to their extension and you'll always know who's
calling.
4. Call the receptionist quickly
Do you call your receptionist ten times a day? Try this shortcut: dial “0”. In most systems, the
receptionist's extension is, by default, the = Direct-Dial extension.
5. Answering while the receptionist is at lunch
If it is someone's job to answer the telephone while the receptionist is at lunch, set up a Lunch
~ Service Mode and have all the calls ring at that person's telephone.
6. Need to talk to the manager as soon as he gets off the phone?
When you call somebody else in the Norstar system and get a busy signal, you can use the Ring
Again feature. The system tells you the moment they're off the telephone, and gives you the
choice to ring them again. See Dialling.
Compact System Coordinator Guide
1-4 / Introduction
7. When you absolutely have to get through
When the manager is busy on the telephone and your biggest client calls and demands to speak
to the manager right away, use = Priority Call to interrupt the manager’s call.
8. When you can't take calls
If you're too busy to take calls, or are having an important meeting, turn on & Do Not Disturb.
But remember, it's a good idea to first use the => Call Forward feature to re-direct your calls.
9. Talk to two people at once
You are about to close a big sale and the customer asks a technical question you can't answer.
Instead of telling the customer you'll get back to him, you can bring one of your technicians in
on the call by using the — Conference feature.
10. Which extension is this?
If you aren’t sure of the extension number of your telephone, use —Key Inquiry to find it.
11. Whose telephone is ringing?
If you have trouble telling whose telephone is ringing in an open office, use the = Ring Type
feature to give your telephone a distinctive ring.
12. Make the display more readable
The display of your telephone gives you important information. If it is difficult to read, you can
make it more legible by adjusting the = contrast,
13. What Norstar feature is assigned to this key?
Use Key Inquiry by pressing [0], and then pressing the key you are wondering
about. The name of that feature is displayed. You may want to give that key an appropriate key
cap.
14. Use speed dial to restrict calls
Speed dial not only lets you call numbers quickly, it also gives you control over who calls
whom. You can set up blanket > restrictions on long distance calls and then program all the
long distance numbers your staff are allowed to call as speed dial numbers with restriction
override set to “Yes”. You can also assign a system speed dial name to appear on the telephone
display so that your staff won't know the actual telephone number they are calling.
15. Prime line makes life simple
Norstar lets you make different types of calls on different lines. However, you have to select
the appropriate line every time you make a call. If most of your calls are of one type, assign a
— prime line to your telephone so that line will be selected automatically when you lift the
handset or press [Handsfree |).
16. Connecting an answering machine to your system
You can attach an = answering machine to your Norstar system using an => Analogue
Terminal Adaptor. You will then want to program > Call Forward (no answer) for the
telephones you want the answering machine to answer, and = Receive Tones for the
answering machine itself.
17. Controlling calls on a courtesy telephone
If you provide a courtesy telephone in your reception area or waiting room you probably don't
want people using it to make long distance calls. Assign = restrictions to the telephone to
prevent long distance calls from that telephone.
Compact System Coordinator Guide
Introduction / 1-5
18. Instant conference call
You can use the = Handsfree feature to conveniently carry on a conversation without using
the handset. It's also a quick and easy way to set up a conference call.
19. Move a telephone without losing its programming
It's easy to move a telephone to a new location and still retain its programming. Just make sure
that = Automatic Telephone Relocation is enabled in Configuration programming.
20. When the clocks change
When British Summer time begins or ends, the clocks change but the phone system still shows
the old time. Adjust the system ~ time.
Calling the Advice Line
If you are having problems with your Norstar system, you can call the Advice Line. If you are
having difficulty using a system feature, please refer to the description of the feature in the
Reference section, and follow the procedures there, before calling the Advice Line.
Programming
When your system is installed, your installer programs it to work with your telephone lines,
your private network, if you have one, and with optional equipment such as Analogue Terminal
Adaptors, auxiliary ringers, or a Call Logging Interface. The installer will also do some basic
programming to make the system work properly in your office. The installer records the
programming in the Compact Programming Record. |
You may wish to add to the programming your installer has done, to change how some features
work or to adapt the system to changes in your office. When you change the way your system
is programmed, you should record the changes in the Compact Programming Record.
There are two kinds of programming in a Norstar system: system programming and personal
programming.
Systém programming requires a password. This allows you to contro! who in the office is
allowed to change system programming, System programming is divided into two main parts,
Configuration and Administration. Configuration deals mostly with how the system interacts
with telephone lines, telephones, and other equipment. Administration deals mostly with how
features work. You need not worry about this distinction, as this book will show you how to
change each setting individually, without having to learn how programming is organised. Note,
however, that Configuration and Administration use different passwords, though you can get
into Administration through Configuration.
Personal programming is available to anyone through the Feature key on their Norstar
telephone, It does not require a password. Personal programming deals mostly with how an
individual telephone works and how calls are handled at each telephone.
In many cases, both kinds of programming may be required to get a feature working. For
instance, Norstar’s Background Music feature allows you to listen to music from your
telephone speaker while you work. To listen to background music you use a feature code on
your telephone — personal programming. But unless there is a music source, such as a CD
player, attached to your system, and unless the system is programmed to allow people to listen
to background music, entering the feature code will just produce a message telling you that the
feature is not available. If you have a music source attached to your system and you want to
use the Background Music feature, you must first enable the feature through system
Compact System Coordinator Guide
1-6 / Introduction
programming, and then invoke the feature on your telephone. The Reference section on
Background Music tells you how to do this.
In other cases you will find that some aspects of a feature are controlled by system
programming and others by personal programming. Have a look at Call Forward in the
Reference section. You will see that you can forward your calls to another telephone any time
you like by entering a feature code. You will also see that the system can be set up so that it
always forwards your calls if you are busy or if your telephone is not answered after a certain
number of rings. Similarly, there are system wide speed dial numbers which are set up in
system programming, and personal speed dial numbers which are programmed with a feature
code and are individual to each telephone.
Your Norstar telephones come with feature keys in place, but these are not fixed. You can
program almost any © feature code or telephone number onto the keys of your telephone, or
move those already programmed from key to key to suit yourself.
You can personalise your telephone in several ways. For example, you can change the sound
your telephone makes when it rings (> ring type), change the => contrast of its display, direct
your calls to another telephone (=> Call Forward), stop receiving calls altogether (= Do Not
Disturb), choose from several different ways of dialling a call (> dialling modes), and much
more.
How to program
You enter programming information either by choosing from several options, or by providing
information specific to your colleagues and your office. You can do programming on any
Norstar telephone, except an M7100 model. Only one telephone can access Configuration or
Administration programming at a time. While programming, you cannot make or receive calls,
but your colleagues will still be able to make and receive calls, although they will not be able
to do any personal programming until you have finished. Your programming is saved
automatically when you exit programming.
When you do system programming, the keys on your telephone take on special functions for
navigating through the programming settings and for changing or selecting settings. These
special functions are labelled on the programming overlay, which you will find at the back of
this book. The programming overlay for the M7310 and M7324 telephones fits over the top
four memory keys with indicators on each telephone. It labels the four navigation keys,
[Heading |, [Show ], (Back |, and [Next]. Other keys used for setting and selecting
options appear as display keys.
The Norstar programming overlay for the M7310 and the M7324 telephones
Norstar Programming Overlay |
) CT) r \ Show
\
Back r а ~ Next
\
Heading
Compact System Coordinator Guide
Introduction / 1-7
The M7324 with an overlay The M7310 with an overlay
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The overlay for the M7208 telephone covers all 8 programmable keys and covers both the
navigation keys and the other programming keys. The programming keys are shown in the
same typeface as is used in this book to indicate display keys. There are more than one display
key equivalents corresponding to each of the eight keys on the M7208 telephone, but only one
of the possible meanings is active at a time.
The Norstar programming overlay for the M7208 telephone
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REMOUE =
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Compact System Coordinator Guide
1-8 / Introduction
The M7208 with an overlay
7
The programming keys may be active or inactive at different stages of programming. When a
key is active, the indicator next to it is lit (>).
Finding your way around
System programming settings are arranged in hierarchical groups. At the first level of
programming there are four headings, Configuration, General Admin (Administration),
Extension copy, and System Version. Each of these has further levels beneath it. The complete
programming hierarchy is shown in Appendix A: Programming overview and defaults.
The four navigation keys allow you to move around the programming hierarchy.
moves you out one level, moves you in one level, moves you one item
down at the current level, and moves you one item up at the current level.
The programming instructions in this book tell you exactly how to enter programming, get to
each setting, change it, and exit programming. This means you do not have to learn or follow
the hierarchy of system programming. However, if you need to change many settings at once,
it may be easier for you to use the navigation keys to move from one setting to another, than
to follow all the steps shown in this book for each setting. The programming overviews in
Appendix A will show you how to find each setting in the hierarchy.
Pressing 0] N] F) (7) (6) and entering the Installer password gives you
access to all of system programming, including Administration. Pressing
A] ©] M] ({] (N] and entering the Administration password gives you access
to Administration programming only. Administration programming has a separate password
so that someone can be given access to the feature controls in Administration without having
access to the settings in Configuration, which are critical to the proper operation of your entire
system. If you intend to change several settings in both Configuration and Administration,
enter programming using the Configuration password.
Programming Norstar from a PC
Norstar also offers a piece of optional hardware called the Remote Access Device (RAD). The
RAD allows a personal computer, running Norstar Manager software, to communicate with,
and program, the Norstar system. The RAD is located at the CCU. The RAD and Norstar
Manager may be used to program a single Norstar system, or in a business with several systems
in a private network, where it is most efficient to have one person program the systems from a
central site. The RAD can also enable the British Telecom support group to provide remote
programming and maintenance of your system or private network. For information on the
RAD, Norstar Manager and remote programming, call the Advice Line.
Compact System Coordinator Guide
Symbols used in this chapter / 2-1
Reference
Symbols used in this chapter
—>
The = symbol is a cross-reference mark. You can get more information on the topic following
a cross-reference mark by looking it up in the Reference section. For instance, in the sentence
“You can connect an answering machine to the Norstar system using an = Analogue
Terminal Adaptor”, the cross-reference mark tells you that you can find more information on
the Analogue Terminal Adaptor in the Reference section.
CL}
Keys shown like this: [1], represent the keys on the telephone key pad. Keys shown like this:
[A], represent the keys on the telephone key pad as letters. The [symbol stands for
a telephone key. Keys shown like this: [Feature _), are found on M7000 series telephones.
Four keys, |Heading |, [Show |, [Back |, and [Next 1, are labelled on the
~ programming overlay and represent the temporary use of keys during > programming.
CHANGE
Words shown underlined in this typeface: DK represent the & display keys that appear on the
M7310 and M7324 telephones.
Warning box
Warning box
This is a warning box. It contains important information affecting safety or the
proper operation of your system. |
Compact System Coordinator Guide
2-2 / ACISA private circuit
ACTSA private circuit
Your Norstar system supports AC15A private circuits. You can have one or two ACISA
private circuits connected to AC15A Signalling Interfaces. AC15A private circuits appear to
the system as lines 07 and 08. |
Setting how AC15A private circuits are answered
You can control how the system handles incoming calls on an AC15A private circuit. Calls on
AC15A private circuits can be answered manually or automatically by the system. The default
is Manual.
Manual: Incoming calls are handled the same as exchange lines (for example, by ringing
at one or more Norstar telephones). If any ACI5A private circuits are manual answer,
~ Full Autohold should be setto Y (Yes).
Auto: The system automatically answers incoming calls and presents dial tone. It
interprets the next dialled sequence and routes calls to their destination. In most cases
this will be a & Direct Inward Access line, which then determines which extension
rings. The calls will usually not ring at the line appearance for that line unless the call
cannot ring at the intended Direct Inward Access line.
Only a qualified installer should change this setting
This setting affects the correct operation of your system. It should be changed only
by a qualified installer. Do not attempt to change this setting yourself.
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7.
8.
9,
Place the => programming overlay on any M7208, M7310, or M7324 telephone.
Press ©) (N](F)[] (6). The display reads Password: .
Enter the & Installer password. The display reads A. Configuration.
Press [show]. The display reads 1. Line Data.
Press [Show]. The display reads Show line:.
Enter the line number of an ACISA private circuit (07 or 08). The display reads
External handl ng.
Press . The display reads Ans mode! .
Press CHANGE to toggle the setting.
Press to exit or to continue in > Configuration.
Setting whether an AC15A private circuit is amplified
You must set whether an AC15A private circuit is amplified or not. The default is amplified
(Y).
Only a qualified installer should change this setting
This setting affects the correct operation of your system. It should be changed only
by a qualified installer. Do not attempt to change this setting yourself.
E wm
Place the & programming overlay on any M7208, M7310, or M7324 telephone.
Press ©]N)[F]0][c]. The display reads Password:.
Enter the > Installer password. The display reads A. Configuration.
Press [show]. The display reads 1. Line Data.
Compact System Coordinator Guide
ACISA private circuit / 2-3
10.
Press [show]. The display reads Show 1 ine:
Enter the line number of an AC15A private circuit (07 or 08). The display reads
External handl ng,
Press . The display reads Ans mode: .
Press [Nextt]. The display reads AmFl ified AC15:.
Press CHANGE to toggle the setting.
Press to exit or to continue in > Configuration.
Setting the gain level for an AC15A private circuit
The gain level of the AC15A private circuit must be correctly set to ensure acceptable volume
levels to other nodes in a private network. Options are Compatible and Other. The default is
Compatible.
Compatible: This setting gives the correct volume levels for a connection to a Norstar
system or a Meridian Companion system.
Other: This allows you to set custom volume levels for other types of remote systems.
If you choose Other, you will have to set the appropriate transmit and receive volumes.
Transmit volume options range from 1 (lowest volume) to 7 (highest volume). The
default of 2 is for a Meridian 1 remote system. Receive volume options range from 1
(lowest volume) to 7 (highest volume). The default of 3 is for a Meridian 1 remote
system.
Only a qualified installer should change this setting
This setting affects the correct operation of your system. It should be changed only
by a qualified installer. Do not attempt to change this setting yourself.
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10.
Li.
12.
13.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press ©) (N](F) 1] (€). The display reads Password: .
Enter the > Installer password. The display reads A. Configuration.
Press [show]. The display reads 1. Line Data.
Press {show 1, The display reads Show line:.
Enter the line number of an AC15A private circuit (07 or 08). The display reads
External handlna.
Press (show |]. The display reads Ans mode:.
Press until the display reads Gain:
Press CHANGE to toggle the setting.
If you chose Compatible, you are finished, press to exit or to continue
in — Configuration,
If you chose Other, press . The display reads Transmit vol :.
Press CHANGE to change the setting.
Press [Next]. The display reads Receive wvol:.
Press CHANGE to change the setting.
Press to exit or to continue in > Configuration.
Compact System Coordinator Guide
2-4 / ACISA private circuit
Programming Auto number so AC15A private circuits are answered
automatically
The Auto number setting specifies the digits that the Norstar system must receive from an
ACISA private circuit for the system to automatically answer the call and present system dial
tone. The length of the Auto number is the same as the length of the = Received number. The
Auto number cannot be the same as any Received number.
Only a qualified installer should change this setting
This setting affects the correct operation of your system. It should be changed only
by a qualified installer. Do not attempt to change this setting yourself.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press ©) (n] F) [] [6]. The display reads Password: .
Enter the > Installer password. The display reads A. Configuration.
Press (Show |. The display reads 1. Line Data.
Press until the display reads 5. Miscellaneous.
Press . The display reads Backarnd music:.
Press until the display reads Auto *:.
Press CHANGE.
Enter the digits to be received from the private network. To set the Auto number to none,
press without entering any digits.
10. Press to exit or to continue in > Configuration.
DDONOAEWVWWNT
Setting the private circuit delay
The private circuit delay is the delay between when the system connects to an AC15A private
circuit and when it begins to dial digits on the line. The private circuit delay is provided to
ensure that the switch at the far end is ready before the dialling sequence is sent. The Norstar
system may have to match the delay for the switch at the far end. The options are 200, 800,
and 1600 milliseconds. The default is 800 milliseconds.
Only a qualified installer should change this setting
This setting affects the correct operation of your system. It should be changed only
by a qualified installer. Do not attempt to change this setting yourself.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press [e1N]J FJ) (c]. The display reads Password:.
Enter the = Installer password. The display reads A. Configuration.
Press (show —__). The display reads 1. Line Data.
Press until the display reads 5. Miscellaneous.
Press . The display reads Backgrnd music:.
Press until the display reads PCct Del ay:.
Press CHANGE to change the setting.
Press to exit or to continue in > Configuration.
ю 0 SUP
Compact System Coordinator Guide
Accidental Disconnect Protection / 2-5
Notes
For other settings affecting the operation of ACISA private circuits, see Line, Recall
signalling, Transfer, and Dial mode.
To apply a filter to calls coming in on AC15A private circuits, see Restrictions.
Accidental Disconnect Protection
If you accidentally drop the handset back into the telephone cradle while answering a call, you
can retrieve the call by picking up the handset within one second.
I. Pick up the handset again or press [Handstree ]. You are re-connected to your call.
Administration
Administration is a group of programmable settings used to change the way the Norstar system
works. Administration = programming is used to customise the system for a particular office.
For an overview of Administration programming, see Appendix A: Programming overview
and defaults.
Settings in the Administration group are generally those that you may wish to adjust from time
to time to adapt your system to changes in your office environment or personnel. The
~ Configuration programming group deals more with the fundamental operation of your
system. Usually only a trained installer programs settings in the Configuration group.
You enter Administration programming by pressing P) {m] (1) (N],
followed by the => Administration password on an = M7208, =~ M7310 or = M7324
telephone. You can also enter Administration programming through — Configuration
programming.
Administration password
The Administration password is a number, one to six digits in length, that gives access to
=> Administration programming. The default password is [2 ) (3 ) (6) (4 )(s ). You can, and
should, change your Administration password as described below. Keep a record of all your
passwords in a secure place. If you forget the Administration password, you will be able to
access Administration programming only through — Configuration programming.
Changing the Administration password
Place the > programming overlay on any M7208, M7310, or M7324 telephone.
Press 0) [mM] [1] (N). The display reads Password:.
Enter the Administration password. The display reads 1.S=s srPeed dial.
Press until the display reads 9. Passwords.
Press [show |]. The display reads Admin. Password,
Press CHANGE, The display reads New Pswd:.
Enter up to six digits for the new password. Use BKSP for correction.
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Erasing the Administration password
If you leave the Administration password blank (by entering no digits in step 7), the
password is erased. If you erase the password, anyone can enter Administration
programming without a password.
Compact System Coordinator Guide
2-6 / Advice Line
8. Press OK to confirm the new password. The display reads Re-enter:.
Re-enter the new password and press OK. The display should read Password changed.
If the display reads Pswd not. changed, you did not enter the same password again.
Go back to step 6.
10. Record the new password in the Compact Programming Record.
11. Press to exit or to continue in > Administration.
Advice Line
If you are having problems with your Norstar system, you can cal! the Advice Line. If you are
having difficulty using a system feature, please refer to the description of the feature, and
follow the procedures there, before calling the Advice Line.
Analogue telephone
An analogue telephone transmits your voice in analogue rather than digital form. The Norstar
system is digital, but you can connect an analogue telephone to the Norstar system using an
~> Analogue Terminal Adaptor.
Analogue Terminal Adaptor
The Analogue Terminal Adaptor (ATA) lets you connect analogue telecommunication devices
such as fax machines, answering machines, and analogue telephones to the Norstar system.
The ATA allows telephones to access some Norstar features such as = Call Forward,
=> Conference, >> Transfer, and Last Number Redial. For information on using these features
from an analogue telephone connected to an ATA, see the Analogue Terminal Adaptor User
Card.
Changing the dial mode of an ATA
You must tell the system whether the device connected to the ATA sends out pulse or tone
(DTMEF) signals. The default is tone.
Place the > programming overlay on any M7208, M7310, or M7324 telephone.
Press D] [M] (1) (N]. The display reads Password: .
Enter the = Administration password. The display reads 1.Sys sreed dial.
Press until the display reads 7. Permissions,
Press [show]. The display reads Show exth#:.
Enter the extension number. The display reads ExtnLock:.
Press until the display reads ATA settings.
Press (Show |. The display reads ATA mode: .
Press CHANGE to toggle the setting.
Press to exit or to continue in = Administration.
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Setting whether the ATA should receive system tones
You must tell the system whether or not the device connected to the ATA should receive
confirmation and error tones. These tones inform a human being of call progress, but will only
confuse a modem or fax machine. Tones should be enabled if the ATA 1s connected to a
telephone, and disabled, if it is connected to any other device. The default is disabled (N).
This setting does not interfere with intrusion and conference tones on a telephone connected
to an ATA. These tones are heard through the telephone handset regardless of the ATA tones
setting.
1. Place the & programming overlay on any M7208, M7310, or M7324 telephone.
2. Press (D) (M)(' )(N). The display reads Password:.
Compact System Coordinator Guide
Answering a call / 2-7
Enter the > Administration password. The display reads 1.SYs sreed dial.
Press until the display reads 7. Permissions.
Press . The display reads Show extn#:
Enter the extension number. The display reads ExtnLock:.
Press until the display reads ATA settings.
Press [show |. The display reads ATA mode:
Press [Next |. The display reads ATA tones:.
10. Press CHANGE to toggle the setting.
11. Press to exit or to continue in = Administration.
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Answering a call
There are four possible indications of an incoming call: ringing, a beep, a line key flashing,
and a message on the display. You will not necessarily receive all four indications for any
particular call. You may have a line that has been set up not to ring at your telephone. If so,
you will see only a flashing line key. If someone makes a = Voice Call to you, you will hear
a beep followed by their voice. There are many possible combinations, depending on how your
system is set up. For more information on the behaviour of lines, see Line.
There are many ways to answer a call. Depending on various settings and the type of call you
are receiving, you may be able to answer a call by: picking up the handset, picking up the
handset and pressing a line key, pressing , pressing and pressing a line
key, pressing a line key, or simply speaking. |
If no one answers a call within a set time, the system transfers the call to the = prime
extension, You can control how long the system lets a call ring before transferring it, by setting
~ Delayed Ring Transfer.
What flashing line indicators mean
Line indicators can be blank, lit, or flash at different rates to indicate the status of the line. The
bars to the right of the indicators indicate the flash patterns of the indicators for each type of
line activity.
> | The line is free.
> The line is in use.
> There is an incoming call on the line.
> You have placed a call on hold.
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Someone else has put a call on hold on that line.
Compact System Coordinator Guide
2-8 / Answering a call
What different rings mean
Your telephone rings at different rates to indicate the kind of call it is receiving. The bars to
the right of the ring symbols indicate the ring patterns for each type of call.
He There is an internal call on the line for you or a call is bein
y ë
transferred to you.
He There is an external call on the line for you.
X —1 Acallıs being redirected on one of your redirected lines. You
cannot answer this call. See Line Redirection.
* SK You are receiving a > Priority Call. (A larger ring symbol
HK indicates a louder ring.)
You will see one or more of the following displays when you receive a call on your telephone
and while you are answering that call. For a full explanation of Ring Again, see Dialling.
You are connected to an internal call. You can press TRANSFER
to transfer the call.
You are receiving an internal call from extension 24 forwarded
by extension 23.
You are receiving a call from extension 23.
You have received a Ring Again offer for a call to 23. To call
23, press YES or the flashing internal line key. On the M7100,
just lift the handset. Otherwise, press NO or wait 30 seconds for
the Ring Again offer to expire. For an explanation of Ring
Again, see Dialling.
You are connected to an external call. Press TRANSFER to
transfer the call.
A call that you transferred was not answered. It has come back
to you. Press CALLBACK or the line key to reconnect to the call.
The call on line 01 is being transferred to you by someone else
in your Norstar system.
You are receiving an external call forwarded from extension
23.
You have a flashing line key but your telephone is not ringing.
You must press the line key to answer the call on that line.
Nobody answered the call you parked. The call has come back
to you.
Compact System Coordinator Guide
Answering machine / 2-9
You are receiving a > Priority Call from extension 23. If you
are on another call, inform the person you are speaking to that
the call is about to be put on hold. Press the flashing line
indicator of the Priority Call or wait till the call connects
automatically (in eight seconds).
The Priority Call goes through when you hear the next beep.
Your active call is placed on => Exclusive Hold. It will be
reconnected automatically when the Priority Call ends (unless
you transfer the Priority Call, in which case you must press the
line key of your original call to reconnect).
To reject a Priority Call, use = Do Not Disturb
([Feawre ](8)())or press BLOCK.
You have no free line keys on which to receive a call. Release
one of your current calls and try again to answer the incoming
call.
You have received a Ring Again offer for a line pool. To use
the line pool, press YES or the flashing intercom key. On the
M7100, just lift the handset. Otherwise, press NO or wait 30
seconds for the Ring Again offer to expire. For an explanation
of Ring Again, see Dialling.
Notes
=> Call Pickup lets you use your telephone to answer a call that is ringing at someone else's
telephone.
If you do not wish to receive calls, turn on => Do Not Disturb,
You can answer calls without picking up the handset by using = Handsfree on all Norstar
telephones, except the M7100.
The => prime extension receives calls that go unanswered at other telephones.
If you do not wish to receive > Voice Calls, turn on Voice Call Deny.
If you have an M7100 telephone, you can only answer one waiting call. On other Norstar
telephones, you can have as many waiting calls as you have lines on your telephone.
Answering machine
You can connect an answering machine to the Norstar system using an => Analogue Terminal’
Adaptor. The extension used for the answering machine must be set to receive tone dialling
signals. See Receive tones.
Answer mode
See ACISA private circuit.
Answerphone
See Answering machine.
ATA
See Analogue Terminal Adaptor.
Compact System Coordinator Guide
2-10 / Autodiai
Autodial
You can program => memory keys for one-touch dialling of internal or external telephone
numbers. |
Try internal first
If your system is part of a private network and you are programming an autodial
key for someone on your private network you must use external autodial, If the
o person is on the same Norstar system as you, you must use internal autodial. If you
are not sure which system the person is on, try internal autodial first. Internal
autodial will reject invalid numbers, but external autodial cannot tell if a
programmed number is valid or not. If the person is part of your company and you
are not sure whether your system is networked, try internal autodial first, then
external autodial.
Ensure appropriate line selection with autodial keys
If you do not include a line selection when programming an autodial key, the call
uses your > prime line, if you have one. The system cannot verify that this line
e selection is appropriate. If your prime line is not appropriate for the type of call you
are making, the call will be misdialled. It is advisable to include a line selection in
all autodial numbers you program. If you choose Intercom as the line for an external
autodial number, you must include a valid — line pool code or a = routing table
entry. If you select a line before pressing the autodial key, any line selection
programmed onto the key will be ignored.
Programming an autodial key for an external number
1. Enter the External Autodial = feature code ([Feawre J*]J[1)).
2. Select the key you want to program. This is not necessary on the M7100 telephone that
has only one memory key.
3. If you want this autodial key to use a particular line or line pool, select that line or line
pool.
4. Enter the number. Press or OK when finished. The display reads
Programmed.
Programming an autodial key for an internal number e)
|. Enter the Internal Autodial feature code ( (Feature | ).
2. Select the key you want to program. This is not necessary on the M7100 telephone that
has only one memory key. The display reads Extn#:.
3. Enter the number.
You will see some of the following displays while programming an autodial key. For displays
that may occur while using an autodial key, see Dialling.
Continue to enter digits until the number is complete. Press
BKSP or mo] Im) (volume down) to erase an incorrect
digit. Press OK or when you are finished.
The memory allotted to autodial numbers in your Norstar
system is full.
Enter the number you wish to program exactly as you would if
you were dialling it yourself.
Enter the number you wish to program exactly as you would if
you were dialling it yourself.
Compact System Coordinator Guide
Autodial / 2-11
Enter the internal extension number you wish to program.
You cannot program an autodial key while you are on a call.
Finish your call or place it on hold before programming an
autodial key.
You have selected a > Direct Inward Access line or an
incoming line group. These lines are used for incoming calls
only. Choose another line.
While programming an external autodial number, you pressed
or OK before entering any digits. This erases the
key.
Press the memory key you want to program.
The number is stored on the key.
Enter the number you want to program onto the key, then press
[Fold J. You may include a line or line pool selection in an
autodial sequence by selecting the line before entering any
digits,
Enter the number you want to program onto the key, then press
or OK. You may include a line or line pool selection
in an autodial sequence by selecting the line before entering
any digits.
Notes
If the power to your Norstar system is off for more than three days, autodial numbers may be
lost from the memory.
Autodial numbers must be programmed onto memory keys. They cannot be programmed onto
=> line keys, = intercom keys, or the = Handsfree/Mute key.
When programming a line pool as part of an autodial number, use and the line pool
access code, or a programmed line pool key.
You can program host system signalling codes as part of a number on an external autodial key.
See Host system signalling codes. |
You can copy the telephone number from a Last Number Redial key or Saved Number Redial
key onto an autodial key. Simply enter the Last Number Redial feature code or Saved Number
Redial feature code when the autodial feature asks you to enter a number. For information on
Last Number Redial and Saved Number Redial, see Dialling.
If you choose Intercom as the line for an external autodial number, you must include a valid
=> line pool access code or > routing table entry. If line pool codes or routing table entries
are changed, autodial numbers based on them will no longer function correctly.
Autodial keys with indicators monitor the busy/not busy and => Do Not Disturb status of other
Norstar telephones.
Compact System Coordinator Guide
2-12 / Automatic dial
Automatic dial
See Dialling modes.
Automatic Handsfree
See Handsfree calls.
Automatic Hold
The system automatically places an active call on > hold if you select another line. See also
Full Autohold (on idle line).
Automatic Privacy
See Privacy.
Automatic Telephone Relocation
See Moving telephones.
Auxiliary ringer
An auxiliary ringer is a separate external telephone ringer or bell that must be connected by
the installer. You can program the auxiliary ringer to ring for calls on a particular line or
telephone. An auxiliary ringer can also be programmed to ring for a line placed in a= Service
Mode.
Programming the auxiliary ringer to ring for a line
Place the & programming overlay on any M7208, M7310, or M7324 telephone.
Press ©1N]F)(] (€). The display reads Password: .
Enter the > Installer password. The display reads A. Configuration.
Press (show ____}. The display reads 1. Line Data.
Press [show J. The display reads Show linet.
Enter the line number, The display reads External handl ng.
Press [Next]. The display reads Internal handing.
Press (show |. The display reads Line twre:.
Press until the display reads Aux. ringeri.
Press CHANGE to toggle the setting.
ll. Press to exit or to continue in > Configuration.
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Programming the auxiliary ringer to ring for a telephone
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press PD) (Mm) NN). The display reads Password: .
Enter the > Administration password. The display reads 1.SYs sreed dial.
Press until the display reads 7. Permissions.
Press (show). The display reads Show extn#:.
Enter the extension number. The display reads ExtnLock:.
Press until the display reads Aux. ringer:.
Press CHANGE to toggle the setting.
Press to exit or to continue in & Administration.
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Compact System Coordinator Guide
Background Music / 2-13
Background Music
This feature allows music from an external music source to play over telephone speakers. Do
not use this feature unless a music source is connected to the Norstar system.
Listening to music at your telephone (e)
You can listen to music through your telephone speaker.
1. Enter the Background Music feature code ( [Feature] [8 ] [6 |). The music stops
automatically while you make or answer a call.
Stopping the music at your telephone F]
You can stop the music.
i. Enter the Cancel Background Music feature code ( (Feature) [+ ] (8 )(6)).
Enabling and disabling Background Music for the system
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press [Feature )*]*)C)O)N)F)( (6). The display reads Password:.
Enter the > Installer password. The display reads A. Configuration.
Press [show ___]. The display reads 1. Line Data.
Press until the display reads 5. Miscellaneous.
Press . The display reads Back9rnd music:.
Press CHANGE to toggle the setting.
Press to exit or to continue in = Configuration.
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BLF
See Busy Lamp Field.
Box Connection
This device connects external lines and extension lines to the CCU, The = power-fail
telephones, ~ auxiliary ringer, external music source, and paging equipment connect to
specially labelled ports on the Box Connection.
Busy Lamp Field
The Busy Lamp Field (BLF) connects to the = M7310 telephone. It has a panel of LCD
indicators that correspond to the telephone dual-memory keys on the M7310 telephone.
Bypass restrictions
See Speed Dial.
Compact System Coordinator Guide
2-14 / Callback
Callback
When you direct a call you have answered to another telephone, the system monitors the call
to make sure someone answers it. If no one answers a call within a set time, the system directs
it back to you. Callback generates a variety of displays. Most occur after a programmable delay
and are listed under Answering a call. Some occur immediately, if the telephone you are
directing a call to is out of service or otherwise unavailable. These are listed with the
descriptions of the features in which they occur. To adjust the delay before callback occurs,
see Transfer.
Call barring
See Restrictions.
Call Forward
You can temporarily have your calls forwarded to another telephone. You can also set the
system to forward your calls to another telephone when your telephone is busy or 1s not
answered.
Call Forward may be prohibited by circumstances
Call Forward may fail because the telephone you are attempting to forward your
calls to cannot accept them. For instance, you cannot forward calls to a telephone
e that is forwarding its calls to you.
Forwarding calls from your telephone Е)
|. Enter the Call Forward feature code ( [Feature J [4 ]).
2. Enter the number of the extension you want your calls forwarded to. Forwarding remains
in effect until you enter the Cancel Call Forward feature code.
Cancelling Call Forward at your telephone В]
|. . Enter the Cancel Call Forward feature code ([Feawre | [#] (+ ]).
Overriding Call Forward
You can call someone and ask them to stop forwarding their calls to you.
1. Dial that person’s number and ask them to cancel Call Forwarding. Your call rings at
that person’s telephone even though they are forwarding their calls.
Call Forward not the same as Line Redirection
Note the differences between = Line Redirection and Call Forward. Call Forward
forwards all calls that arrive at a particular telephone to another telephone within
the Norstar system. Line Redirection redirects only the lines you specify, no matter
‘which telephones they appear on, to a telephone outside the Norstar system. Line
Redirection takes precedence over Call Forward.
Compact System Coordinator Guide
Call Forward / 2-15
You will see some of the following displays on your telephone while forwarding your calls.
For displays that occur when a telephone receives a call forwarded by another telephone see
Answering a call.
You cannot forward calls to the number you have chosen.
There are several reasons why this can happen. For instance,
you cannot forward your calls to a telephone that has been
forwarded to your telephone. Also, you cannot forward your
calls to an external telephone (including an external =~ Direct-
Dial extension).
Dial the internal number or press the autodial key of the
telephone you want your calls forwarded to.
Your calls are being forwarded to extension 23. Press CANCEL
or (#] [4] when you want to stop forwarding your
calls.
Setting the system to forward calls for an unanswered telephone
When you set the system up to forward calls that are not answered at a particular telephone,
you must assign the number of times that an incoming call rings before the call is forwarded.
Options are 2, 3, 4, 6, and 10 rings. The default is 3 rings.
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10.
11.
12.
13.
Place the = programming overlay on any M7208, M7 310, or M7324 telephone.
Press [Feature] #)#) (A) ©) (m) (1) (N). The display reads Password: .
Enter the => Administration password. The display reads 1.Sys sPeed dial.
Press until the display reads 7. Permissions.
Press [show |. The display reads Show extn#:.
Enter the extension number of the telephone that will have its calls forwarded. The
display reads ExtnLock:.
Press [Next until the display reads Forward no answr.
Press . The display reads Forward tor. ©
. Press CHANGE.
Enter the number of the telephone you want your calls forwarded to.
Press [Next]. The display reads Forward del ay:.
Press CHANGE to change the setting.
Press to exit or to continue in => Administration.
Cancelling Call Forward for an unanswered telephone
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10.
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Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press DO] M] [JN]. The display reads Password: .
Enter the => Administration password. The display reads 1.Svs sreed dial.
Press until the display reads 7. Permissions.
Press [show]. The display reads Show extn#:.
Enter the extension number of the telephone that want to cancel Call Forward for. The
display reads ExtnLock:.
Press until the display reads Forward no ansur.
Press (Show ). The display reads Forward to:.
Press CHANGE.
Press [Next ).
Press to exit or to continue in > Administration.
Compact System Coordinator Guide
2-16 / Call Handling
Setting the system to forward calls for a busy telephone
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Place the => programming overlay on any M7208, M7310, or M7324 telephone.
Press [0] M] [JN]. The display reads Password.
Enter the = Administration password. The display reads 1.5vs speed dial.
Press until the display reads 7. Permissions.
Press (Show ). The display reads Show extn#:.
Enter the extension number of the telephone that will have its calls forwarded. The
display reads ExtmLock:.
Press until the display reads Forward on busy.
Press [show]. The display reads Forward to:.
Press CHANGE.
Enter the number of the telephone you want your calls forwarded to.
Press to exit or to continue in > Administration.
Cancelling Call Forward for a busy telephone
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9.
10.
11.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press ©] {m] {1 JN]. The display reads Password:.
Enter the = Administration password. The display reads 1.59s speed dial.
Press until the display reads 7. Permissions.
Press . The display reads Show extnft:.
Enter the extension number of the telephone that you want to cancel Call Forward for.
The display reads ExtnLock:.
Press until the display reads Forward on busy.
Press [show |. The display reads Forward to:.
Press CHANCE,
Press [Next |.
Press to exit or to continue in > Administration.
Notes
You can use the = Do Not Disturb feature to forward your calls to the = prime extension.
To see how Call Forward interacts with other features that redirect calls, see Redirected calls.
Call Handling
Call Handling is a group of settings within Configuration programming that control how the
system as a whole handles calls. See Appendix A: Programming overview and defaults for an
overview of Configuration programming.
Call Logging Interface
A Norstar Call Logging Interface (CLI) can be connected to an extension port on the Box
Connection to allow you to record telephone traffic usage.
Call Park
This feature lets you suspend a call, and lets someone retrieve it, from any other telephone in
the Norstar system, using a retrieval code. You can use the = Page feature to announce the
retrieval code. You retrieve a parked call by dialling the retrieval code on any telephone in the
system. Two calls can be parked at one time on the Norstar system.
Compact System Coordinator Guide
Call Park Callback / 2-17
Parking a call В)
I. Enter the Call Park feature code ([Feawre |} |).
2. You may use the Page feature to announce the retrieval code displayed by your
. telephone.
Retrieving a parked call
1. Select an internal line on any telephone.
2. Dial the announced Call Park retrieval code (1) 0] [1] or [1] [0] ]).
You may see some of the following displays when parking a call and retrieving a parked call.
The person you were talking to has already parked your call.
You cannot park the same call.
You have attempted to park a call with no active call on your
telephone. If the call you wish to park is on hold, you must
reconnect to it before you can park it.
You have entered an invalid retrieval code.
There was no call on the retrieval code you entered.
You have attempted to park a call, but there are no calls at your
telephone.
You have tried to park a conference call. Split the conference
and park the calls separately. The person who retrieves the calls
can reconnect the conference.
Record the code shown. Use Page ( [Feature] (€] [0 )) or press
PAGE to announce the call and its retrieval code.
All retrieval codes are in use. Transfer the call or take a
message instead. :
Setting the Call Park callback delay
Park timeout specifies the number of seconds before an unanswered call returns to the
telephone that parked the call. Options are 30, 45, 60, 90, 120, 150, 180, 300 and 600 seconds.
The default is 60 seconds.
Place the > programming overlay on any M7208, M7310, or M7324 telephone.
Press ©] NJ [FJ] [Jc]. The display reads Password.
i
2
3 Enter the = Installer password. The display reads A. Configuration.
4. Press . The display reads 1. Line Data.
5. Press until the display reads 4. Call Handling.
6. Press [show ). The display reads EX-EX Tfr-Conf:.
7. Press until the display reads Park timeout:.
8. Press CHANGE to change the setting.
9
Press to exit or to continue in > Configuration.
Notes
To see how Call Park interacts with other features that redirect calls, see Redirected calls.
Call Park Callback
See Callback.
Compact System Coordinator Guide
2-18 / Call Pickup
Call Pickup
The Call Pickup feature allows you to pick up calls that are ringing at another telephone. Your
telephone rings only for calls on E lines that are assigned to ring or to appear and ring at your
telephone. Lines may also have been set to appear at your telephone but not to ring. In this
case, a call coming in on a line will cause an indicator to flash next to the line key on your
telephone. You can answer the call by pressing the key. If the line the call is on does not appear
on your telephone at all, you can answer it using Call Pickup.
Call Pickup Group (|
Your Norstar system can be divided into as many as four pickup groups. If you are a member
of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group.
I. Enter the Call Pickup feature code ( 5).
Some displays shown when using the Call Pickup feature are listed below.
You are already connected to the telephone that made the call
you are trying to pick up. This can happen if you are on a call
to a co-worker, your co-worker dials the number of a telephone
in your pickup group, and you attempt to pick up that call.
Your telephone is not a member of a pickup group.
You have attempted to pick up a call on someone else’s private
line.
You have tried to pick up a call when you have no line key
available.
There is no call to be picked up.
Assigning a telephone to a pickup group
You can assign a telephone to one of four pickup groups. Options for this setting are 1, 2, 3,
4, and No. The default is No, which means that the telephone is not part of a pickup group.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press (D) (mM) (1) (N). The display reads Password: .
Enter the > Administration password. The display reads 1.545 sreed dial.
Press until the display reads 7. Permissions.
Press [show ). The display reads Show extn#:.
Enter the extension number. The display reads ExtnLock:.
Press until the display reads Pickup 9rour:.
Press CHANGE to change the setting.
Press to exit or to continue in = Administration.
Notes
When you use Call Pickup, you are connected to the call that has been ringing the longest in
your group.
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You cannot pick up a call that is ringing only through the &— auxiliary ringer.
Compact System Coordinator Guide
Central Answering Position module { 2-19
Central Answering Position module
A Central Answering Position (CAP) module attaches to an => M7324 telephone, providing
48 additional keys with indicators that may be used to program — autodial keys or — feature
keys. You can attach two CAP modules to an M7324 telephone to provide 9 additional keys.
Change extension numbers
See Extension number.
Characters
Some programming sections, such as Names, require you to enter letters as well as numbers.
You do this using the technique described below.
Entering characters
1. Follow the steps of the programming setting until you come to the point where you must
enter characters. The display shows the appropriate prompt followed by a cursor (—-).
2. Each number key also has letters printed on it. For instance, also has the letters A,
B, and C on it. Press the key for the letter or number you want. The display shows the
first letter printed on the key.
3. Press the key again. The display shows the next letter printed on the key.
Continue pressing the key until the letter or number you want is shown on the display.
It will cycle through all the letters on the key, the key number, and back to the first letter
again,
5. Once the character you want is displayed, press =——> or {# ] to move the cursor to the next
character position. Use <== or [¥] to move the cursor back to correct a previously
entered character.
6. Continue with the original procedure.
Clear lines
Clear lines is a utility for releasing > hung lines.
CLI
See Call Logging Interface.
Compact System Coordinator Guide
2-20 / Conference
Conference
The Conference feature lets you talk to two people at once.The other two people may be on
internal lines, exchange lines, or AC15A private circuits. Once a conference 1s established, any
one of the parties can hang up, leaving the other two connected, unless two of the parties are
on external lines. In this case, if the person who formed the conference hangs up, the external
parties are disconnected.
Your system may be programmed to prevent connections between one exchange line and
another,
Forming a conference В)
|. Make sure you have two calls, one active and one on hold.
2. Enter the Conference feature code ( [Feature] (3 }).
3, Take the held call off hold. This is automatic on the M7100 telephone.
Forming a conference using Privacy EJ
Normally your calls are private; no one else can pick up your line and join in your
conversation. You can turn privacy off for a call allowing another person with the same line
to press the line key and join in your conversation, forming a conference.
I. While on a call enter the Privacy feature code ({Featwrs ] 8] (31).
2. Tell the other person to press the line key and join your conversation.
Disconnecting one person from the conference
You can disconnect one party from a conference and continue talking to the other.
|. Press the line key of the call that you want to disconnect. The call that you want to keep
is automatically put on hold.
2. Press [ris]. The call is disconnected.
3. Press the line key of the held call.
Independenily holding two calls
You can put the two people on hold independently so that they cannot talk to each other.
i. Press the line key of one person. The other person is automatically put on hold.
2. Press [Hod]. The second person is put on hold.
Re-establishing a conference В)
|. Take one call off hold.
2. Enter the Conference feature code ( [Feature _) (3 )).
3. Take the other call off hold.
Putting a conference on hold |
You can put a conference on hold, allowing the other two people to continue speaking to each
other.
|. Press . The conference is on hold.
You can reconnect to the conference.
I. Press either of the held line keys. You are reconnected.
Splitting a conference
You can talk with one person while the other person is on hold.
1. Press the line key of the person you want to speak to. The other person is automatically
put on hold.
Compact System Coordinator Guide
Conference / 2-21
Re-establishing a split conference
1. Enter the Conference feature code (Feature) (3 ]).
2. Take the held call off hold. This is automatic on the M7100 telephone.
You may see some of the following displays when using the Conference feature.
You are trying to add a fourth party to your conference call, or
to join two conferences together. Release one call from the
conference before adding another, or keep the two conferences
separate.
Privacy control cannot be used on internal or conference calls.
You have put a conference call on hold from your M7100
telephone. Press to rejoin the conference. You
cannot make another call as the M7100 can handle only two
calls at once and your conference call is using both of them.
You have tried to make a conference call, but your system is
already handling its maximum number of conference calls.
You have tried to make a conference call with two exchange
lines but your system does not allow such connections.
You are on a conference with the two lines or extensions
shown. You can drop out of the conference and leave the other
two parties connected by pressing TRANSFER, or (Ris }, or by
hanging up.
You have tried to set up a conference call, without having made
the calls that are to be connected. Make both calls first.
You have tried to release Privacy when you are not on a call.
You have tried to set up a conference call while connected to
only one caller. Put your first call on hold, make a second call,
and enter the Conference feature code again.
If the call you have on hold is involved in a conference set up
by another telephone in your system, it cannot join your
conference.
You have activated the Conference feature with one call active
and another on hold. Press the line of the call on hold to bring
that person into the conference.
Turning the conference tone on and off
This tone may be heard by all parties as soon as a three-way call is established using the
Conference or Privacy feature. You can turn conference tones on and off for the whole system.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press ©) FJ] Ee]. The display reads Password: .
Enter the = Installer password. The display reads A. Configuration.
Press [show |. The display reads 1. Line Data.
Press until the display reads 4. Call Hand] ing.
Press . The display reads EX-EX Tfr/Conf:.
Sauber
Compact System Coordinator Guide
2-22 / Conference tone
7, Press until the display reads Confrence tone:.
8. Press CHANGE to toggle the setting.
9. Press to exit or to continue in => Configuration.
Notes
Only the person who established the conference can process the conference in any of the ways
described above.
The Conference feature supports only three people.
If you are using an M7100 telephone:
. Your conference is connected as soon as you enter the Conference feature code. There
is no need to take the second call off hold.
° To split a conference, press В ) В).
. To disconnect one person from a conference, first split the conference, then release the
desired call. |
. You cannot independently hold two calls.
° You cannot join an existing two-party call to establish a Privacy conference although
you can use the Privacy feature for calls at your telephone.
Conference tone
See Conference.
Configuration
Configuration is a type of programming that assigns certain settings to lines and telephones,
as well as some system-wide settings. For an overview of Configuration programming, see
Appendix A: Programming overview and defaults.
Configuration programming deals with the fundamental operation of your system. Usually
only a trained installer programs settings in the Configuration group.
You enter Configuration programming by pressing ©) № Е) [1] 6),
followed by the > Installer password.
Configuration password
See Installer password.
Contrast Adjustment
Setting the contrast level of your telephone display
I. Enter the Contrast Adjustment feature code ( {Feature | ).
2. Choose the contrast level you like best.
You will see one of these displays while adjusting contrast.
Press a number for the contrast level you want or press UP or
DOWN. Press or DK to set the new contrast level.
Choose the contrast level you want by pressing numbers on the
key pad. Press to set the new contrast level.
Compact System Coordinator Guide
Control extension / 2-23
Control extension
A Control extension lets you place the external lines that it controls, into and out of > Service
Modes.
Copying settings
Cursor
Date
Defaults
During = Configuration and = Administration programming, you can copy certain
programmed settings from one line to another, or from one telephone to another using COPY.
You can also copy settings using — Extension copy.
A short horizontal line that appears on the Norstar telephone display during programming to
indicate that you can enter characters or digits using the key pad.
See Time.
Factory settings that are automatically assigned during = System Startup. For a complete list
of programming defaults, see Appendix A: Programming overview and defaults.
Delayed Ring Transfer
DIA line
Dialling
After a specified number of rings, the system transfers an unanswered ringing call to the
> prime extension for the line that the call is on. Delayed Ring Transfer (DRT) does not work
for a line that has no prime extension.
You can set the amount of time the system waits before transferring a call. Options are 1, 2, 3,
4, and 6 rings. The default is 3 rings.
Enabling and disabling Delayed Ring Transfer
Place the => programming overlay on any M7208, M7310, or M7324 telephone.
Press C1N)F)[) (EG). The display reads Password: .
Enter the > Installer password. The display reads A. Configuration.
Press [snow J. The display reads 1. Line Data.
Press until the display reads 4. Call Handling.
Press Show]. The display reads EX-EX Tfr/Conf:.
Press until the display reads DRT to Primes.
Press CHANGE to toggle the setting.
If you set DRT to prime to Y, press [Next |]. The display reads DRT del aw:.
Press CHANGE until you reach the required setting.
Press to exit or to continue in => Configuration.
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—
—
4
See Direct Inward Access line.
Many features require you to dial telephone numbers. The following features can assist you in
dialling.
Compact System Coordinator Guide
2-24 / Dialling
Redialling a number 5)
You can redial the last external number you dialled.
1. Enter the Last Number Redial feature code ( (Feature __] (£]).
Switching from pulse to tone dialling [+]
If your external lines are programmed for pulse dialling, you can switch your telephone
temporarily to tone dialling. This can be useful when you call an automated receptionist or
remote answering machine. See also Dial mode.
1. Press [+] while on a call. Once you hang up, your telephone returns to pulse dialling.
Having the system tell you when someone is free E)
If you can't get through to someone on your Norstar system because their telephone 1s busy or
there is no answer, you can use Ring Again to tell you when they hang up or next use their
telephone. You can also use Ring Again to tell you when a busy line pool becomes available.
Using Ring Again cancels any previous Ring Again requests at your telephone.
1. Before you hang up, enter the Ring Again feature code ({Feature_} 2).
Cancelling Ring Again FE)
You can cancel a Ring Again request by entering the Cancel Ring Again feature code.
Saving a number to redial it later в)
You can save the number of the external call you are on (providing you dialled the call) so that
you can call it again later.
I. While you are still on the call, enter the Saved Number Redial feature code
(Fu) ED).
Dialling a number you saved previously
1. Enter the Saved Number Redial feature code ((Feature__ ] (6 ) 7 )) when you are not on a
call.
You may see some of the following displays when selecting lines and dialling telephone
numbers.
The telephone you have called has no internal lines available,
try again later or press LATER to use the — Ring Again or
~ Message features.
This prompt remains on your display as long as you are on a
call you have dialled. You may transfer the call by pressing
TRANSFER.
Your telephone is already connected to the telephone you are
trying to call. Check your active line keys, and return to that
call.
Wait for the telephone to be answered, or press LATER to use
the = Ring Again or = Message features.
Wait for the telephone to be answered. If no one answers, you
may press LATER to use the = Ring Again or — Message
features or press PRIORITY to make a > Priority Call.
You cannot use > Ring Again on your current call. You can
only use Ring Again while you have a busy signal on an
internal call or line pool request or while an internal call is
ringing.
Compact System Coordinator Guide
Dialling / 2-25
The telephone you are calling is in = Do Not Disturb mode.
Press LATER to use the Ring Again or Message features.
You have used Last Number Redial or Saved Number Redial
and the last or saved number is a speed dial number that is set
to show a name rather than digits. The number will still dial
correctly, but you will not be able to see what it is.
The line you have chosen is in use at another telephone. Use a
different line, or wait until the line is free.
You have tried to use a line that is active on an external call.
You have entered an extension number that does not exist.
The line you have chosen is in use. Try another. If the line
remains in use and never seems to clear, it may be a = hung
line.
Enter the digits of the number you want to dial.
You have tried to make or receive a call when no line key was
available.
You have not dialled an external telephone number since the
last power interruption or system reset.
Either you have no > prime line or your prime line is busy.
Select a line manually before dialling.
You have tried to save the number of an incoming call. You can
only save numbers that you have dialled yourself.
You have tried to use Saved Number Redial, but have not first
saved a telephone number. The Saved Number Redial memory
is empty.
You have entered the number of a telephone that is not in
service.
The telephone you have called is on another call. Press LATER
to use the > Ring Again or — Message features.
The call you are trying to make is prohibited by a programmed
restriction. Make your call on a line or telephone that is not
restricted, or use a => Restriction password to bypass the
> restriction.
Press YES to use Ring Again. Press NO if you prefer to send a
message. See Message and Ring Again.
Either you have no prime line, or the prime line is in use, or the
line programmed onto an autodial key, speed dial key, Last
Number Redial key, Saved Number Redial key or Hotline is in
use. Select a line and dial again.
Press YES to send a message. See Message.
You have dialled your own number.
Compact System Coordinator Guide
2-26 / Dialling modes
Notes
The maximum number of digits that Last Number Redial or Saved Number Redial records is
24.
You can copy the telephone number from a Last Number Redial or Saved Number Redial key
onto an > autodial key. Simply enter the Last Number Redial or Saved Number Redial feature
code when the Autodial feature asks you to enter a number.
Each telephone can save only one number at a time with Saved N umber Redial, not one
number for each line.
A call answered at, or made from, an ATA is automatically switched from pulse to tone signals
7.5 seconds after the connection is made.
See also Analogue Terminal Adaptor, Dialling modes, Line pools, Priority Call, and Speed
Dial.
Dialling modes
Norstar telephones support three dialling modes: Automatic Dial, Pre-Dial, and Standard Dial.
All three modes support on-hook dialling. (On-hook dialling is dialling a call without picking
up the handset.) The special features of the Automatic and Pre-Dial modes are available only
when you dial on-hook.
° Standard Dial: In Standard Dial mode you make a call by selecting a line and dialling
the number. If you have a > prime line, it is selected automatically when you lift the
handset or press [Handsfree |.
° Automatic Dial: If you have a = prime line assigned to your telephone, Automatic Dial
allows you to dial a number without selecting a line. Y our prime line is selected as soon
as you start dialling a number.
. Pre-Dial: Pre-Dial allows you to enter a telephone number, check it, then change it
before actually making the call. The call is not dialled until you select a line or line pool
or pick up the handset. You can Pre-Dial both external and internal numbers. You must,
however, select the correct type of line (external or internal) for the type of number you
have entered. If all the lines on your telephone are busy, you will not be able to enter a
telephone number. If your telephone starts ringing while you are Pre-Dialling a number,
you can stop the ringing by turning on = Do Not Disturb ( (Feature) (8 ) (5 ]). This does
not affect numbers you are entering.
Setting the dialling mode of your telephone e)
You can set the dialling mode of your telephone.
1. Enter the Dialling Modes feature code ( [Feature | ).
2. Choose the dialling mode you want.
Compact System Coordinator Guide
Dial mode / 2-27
You will see some of the following displays when selecting a dialling mode.
You are dialling using Pre-Dial. To erase an incorrect digit,
press BKSP or [=] =}. When the number is complete,
select a line or lift the handset.
You have Pre-Dial assigned to your telephone but you have no
free line keys. Release one of your calls and try Pre-Dial again.
The current dial mode is shown. Press (# ] or NEXT until the dial
mode you want appears. Press or OK to select the
displayed dial mode. If Automatic Dial is not available, it is
because you have no prime line.
Notes
The Dialling Modes feature code cannot be programmed onto a memory key.
Standard Dial does not support on-hook dialling on an M7100 telephone. If you have an
M7100 telephone, use the Automatic Dial or Pre-Dial modes for on-hook dialling.
Automatic Dial does not work if your prime line is in use.
Telephones connected to an Analogue Terminal Adaptor (ATA) cannot use Automatic Dial.
Dial mode
The signalling mode of an exchange line or AC15A private circuit can be either tone or pulse,
Pulse is traditionally used by rotary-dial telephones. Tone is also referred to as Touchtone *
or dual-tone multifrequency (DTMF) tones. The default setting is tone.
* Touchtone is a trademark of British Telecom.
Call before changing
If the dial mode is set incorrectly, you may not be able to make calls. You should
not change this setting without first calling the Advice Line.
Changing the dial mode of an exchange line (01-06)
Place the & programming overlay on any M7208, M7310, or M7324 telephone.
Press C)N)F][ ](G). The display reads Passwords.
Enter the => Installer password. The display reads A. Configuration.
Press [show]. The display reads 1. Line Data.
Press [show ). The display reads Show line:.
Enter the line number. The display reads External handl ng.
Press . The display reads Recall :.
Press . The display read Dial mode: .
Press CHANGE to toggle the setting.
Press to exit or to continue in > Configuration.
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Compact System Coordinator Guide
2-28 / Direct-Dial extension
Changing the dial mode of an AC15A private circuit (07-08)
Place the > programming overlay on any M7208, M7310, or M7324 telephone.
Press [Feature JE] MJ] (0) N)(F)( )(c). The display reads Password:.
Enter the © Installer password. The display reads R. Configuration.
Press [snow ___). The display reads 1. Line Data.
Press (Show |. The display reads Show line:..
Enter the line number. The display reads External handl ng.
Press [Show ). The display reads Ans mode: .
Press until the display reads Dial mode:.
Press CHANGE to toggle the setting.
Press to exit or to continue in > Configuration.
Notes
The dial mode of an ACISA private circuit must be set to tone to process — Recall signals.
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Direct-Dial extension
The Direct-Dial extension is the telephone that is assigned to ring when someone dials 0 on
another telephone in the Norstar system.
Assigning the Direct-Dial extension
Place the > programming overlay on any M7208, M7310 or M7324 telephone.
Press ©] M](] [nN]. The display reads Password: .
Enter the => Administration password. The display reads 1.545 sreed dial.
Press until the display reads 4. Direct-Dial.
Press [show |. The display reads D-Dial 1: Intrml.
Press [Show]. The display shows the current Direct-Dial extension.
Press CHANGE. The display reads Intrnl #:.
Enter the new Direct-Dial extension number.
Press to exit or to continue in => Administration.
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Assigning an external number as the Direct-Dial extension
When you assign an external number as the Direct-Dial extension, you must also specify
whether to use a prime line, external line, line pool, or the routing table to place the call. By
default, the call is placed using a prime line.
Place the = programming overlay on any M7208, M7310 or M7324 telephone.
Press [0] M] [JN]. The display reads Password: .
Enter the = Administration password. The display reads 1.SYs sreed dial.
Press until the display reads 4. Direct-Dial.
Press [show ). The display reads D-Dial 1: Intrnl.
Press CHANGE to change the setting to Extrnl.
Press [show ). The display reads Extrnl #:.
Press CHANGE and enter up to 24 digits for the external number.
Press OK. The display shows the number you have entered.
Press [Next ). The display reads Use Prime line.
Press CHANGE to select the desired line, If you choose Use line: orPool code: , YOU
Will have to enter a specific line number or pool code.
Press to exit or to continue in = Administration.
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Compact System Coordinator Guide
Direct Inward Access line / 2-29
Notes
An Extra-Dial extension can be assigned for each = Service Mode.
The Norstar system cannot verify that the destination you assign to an external Direct-Dial
extension is valid. Check the number before assigning it to a Direct-Dial extension, and check
the Direct-Dial extension after assigning it.
The = Service Modes Extra-Dial extension cannot be used with an external Direct-Dial
extension.
Direct Inward Access line
Display
A Direct Inward Access (DIA) line is dedicated to receiving calls from outside the Norstar
system. Several Direct Inward Access lines, each identified by a different => received number,
can receive calls coming in on one or more = AC15A private circuits. You cannot make
outgoing calls on a DIA line.
All Norstar telephones have displays that give you information about your calls and guide you
through Norstar features. The M7100 and M7208 telephones have a single-line display. The
M7310 and M7324 telephones have a two-line display. The second line of the two-line display
is used to label = display keys.
Display key
The M7310 and M7324 telephones have three keys beneath their displays. During = feature
operation or © programming, some or all of these keys provide further options. If an option
is available, it is labelled on the bottom line of the two-line display, directly above the
corresponding display key. In this book, display keys are shown like this: OK.
Some display keys, such as TRANSFER and ALL, are simply shorteuts. If you have a telephone
with a single-line display, these shortcuts are not available. Other display keys, such as OK and
SHOW, perform essential functions. If your telephone has a single-line display, you can use the
following keys in place of these display keys:
oK CANCEL №
QUIT VIEW a
ADD OVERRIDE F]
SHOW №) BKSP Oo 10
All displays listed in this book are shown as they appear on the two-line display. If you are
using a telephone with a single-line display, ignore the second line of the display shown in this
book, and the instructions for using display keys.
Compact System Coordinator Guide
2-30 / Do Not Disturb
Do Not Disturb
Switching on Do Not Disturb 6]
You can stop calls from ringing at your telephone.
|. Enter the Do Not Disturb feature code ( [6]). Only = Priority Calls will
ring at your telephone. A line key flashes when you receive a call, but the call does not
ring,
You will see this display when you switch on Do Not Disturb.
Your telephone is in Do Not Disturb mode. To cancel Do Not
Disturb, press 5).
Refusing a particular call 6)
You can refuse to answer a particular call (including a Priority Call).
|. Enter the Do Not Disturb feature code ( [Feature] (8 ) (5 )) while your telephone is
ringing.
Cancelling Do Not Disturb aaa
You can cancel Do Not Disturb.
I. Enter the Cancel Do Not Disturb feature code ([Feawe ) 5) EJ 6)).
You will see this display when you cancel Do Not Disturb.
Your telephone will receive calls normally.
Notes
If you use Do Not Disturb while an external call is ringing, the call is forwarded to the prime
extension. It may also be answered by anyone whose telephone shares the line it is on. Once
you turn Do Not Disturb on, calls are forwarded to the prime extension only if there is no other
telephone on which the line appears. (The & Delayed Ring Transfer feature transfers all
unanswered calls to the prime extension after a set time.)
To see how Do Not Disturb interacts with other features that redirect calls, see Redirected
calls.
Do Not Disturb on Busy
When you are busy on a call and a second call comes in, your telephone rings softly to alert
you to the second call. If you find this second ring distracting, you can have the system prevent
a second call from disturbing you by assigning Do Not Disturb (DND) on Busy to your
extension. Internal and private network callers then hear a busy tone instead of ringing when
you are on the telephone. External callers are transferred to the prime extension.
Enabling and disabling Do Not Disturb on Busy
You can enable or disable DND on Busy. The default is N (disabled).
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press D) (M] 1] N]. The display reads Password: .
Enter the > Administration password. The display reads 1.595 sreed dial.
Press until the display reads 7. Permissions.
Press (show J. The display reads Show extn#:.
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Compact System Coordinator Guide
DRT delay / 2-31
Enter your extension number. The display reads Extnl.ock:.
Press until the display reads DND on Busy:.
Press CHANGE to toggle the setting.
Press to exit or to continue in > Administration.
Notes
If you use DND on Busy, the line indicator for an external incoming call still flashes, but your
telephone does not ring.
X ON 9
To see how Do Not Disturb interacts with other features that redirect calls, see Redirected
calls.
DRT delay
DRT delay specifies the number of rings before a = Delayed Ring Transfer occurs.
DRT to Prime
See Delayed Ring Transfer.
Earth Recall
See Host system signalling codes.
End-to-end signalling
See Host system signalling codes.
Erasing a key
See Feature programming.
Exchange code
The exchange code is the number you dial to get an outside line. It is generally used to make
external calls on the M7100 telephone and on telephones connected to an Analogue Terminal
Adaptor.
The exchange code cannot be the same as the first digit of an — extension number, or 1, which
is the first digit of the two = Call Park retrieval codes. The default exchange code is 9.
Ensure the prime line connects to an exchange line
When you use the exchange code, the system selects an exchange line based on
your prime line. Make sure that anyone who will use this feature has a = prime line
o that is an exchange line or a line pool containing exchange lines, or, if the prime
line is an intercom, make sure that the lowest lettered line pool in the system
contains exchange lines.
Changing the exchange code for the system
Place the © programming overlay on any M7208, M7310, or M7324 telephone.
Press ©] IN] [F)(1}(6]. The display reads Password:.
Enter the > Installer password. The display reads A. Configuration.
Press [show]. The display reads 1. Line Data.
Press until the display reads 5. Miscellaneous.
Press (show |. The display reads Back9rnd music.
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Compact System Coordinator Guide
2-32 / Exchange line
Press until the display reads Exchange code:.
8. Press CHANGE. ;
Enter a one-digit number or press OK to leave the exchange code blank. Only valid
numbers are accepted.
10. Press to exit or to continue in > Configuration.
Exchange line
An exchange line is a line on your Norstar system, other than an > ACISA private circuit, that
is used for making calls to destinations outside the Norstar system.
The Conference feature can connect calls on different lines together. Whether it is possible to
connect two exchange lines depends on the type of equipment in use, and whether exchange
line to exchange line connections are allowed in your system.
Setting whether exchange line to exchange line connections are allowed
You can set whether exchange line to exchange line connections are allowed in your system.
Exchange line to exchange line connections are allowed by default, however, if the equipment
in use does not support this type of connection, it will not be allowed regardless of this setting.
Only a qualified installer should change this setting
This setting affects the correct operation of your system. It should be changed only
by a qualified installer. Do not attempt to change this setting yourself.
Place the >> programming overlay on any M7208, M7310, or M7324 telephone.
Press [©] (NJ {F]1(i] []. The display reads Password:.
Enter the > Installer password. The display reads A. Configuration.
Press (show). The display reads 1. Line Data.
Press until the display reads 4. Call Handling.
Press {show |. The display reads EX-EX Trf-Conf:.
Press CHANGE to toggle the setting.
Press to exit or to continue in & Configuration.
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Exchange ring
Exchange ring specifies the type of ringing that a caller hears on an incoming call. You can set
your system to simulate or echo exchange ringing. The options are Preset and Echo. The
default is Preset,
Preset: The system simulates exchange ringing with a preset cadence to minimise any
sound distortion in the ringing.
Echo: The system echoes the exchange line ringing, with its occasional distortions.
Programming exchange ring
Place the => programming overlay on any M7208, M7310, or M7324 telephone.
Press [0] N]F][](c). The display reads Password:
Enter the > Installer password. The display reads A. Configuration.
Press [show |. The display reads 1. Line Data.
Press until the display reads 5. Miscellaneous.
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Compact System Coordinator Guide
Exclusive
Extension
Extension
Exclusive Hold / 2-33
1
Press . The display reads Backgrnd music:.
Press until the display reads EXCH ring:.
Press CHANGE to toggle the setting,
Press to exit or to continue in > Configuration.
Hold
See Hold.
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“Extension” is another name for a telephone.
copy
Extension copy is a programming utility that allows you to copy programmed data from one
extension to another. With Extension copy, you can copy either system programming only or
both system programming and personal programming. System programming includes the
settings programmed in = Configuration and & Administration. Personal programming
includes the settings programmed by people at their own telephones using = feature codes.
You can only copy personal programming between telephones of the same type, both of which
are plugged into the system. See also Copying settings.
Characteristics that are copied
Extension copy copies the system programming for line assignment, ringing line preference,
line pool access, number of intercom keys, prime line designation, all settings programmed
under the headings 5. Restrictions, 6. Overrides,and7. Permissions, and the
personal programming for dialling modes, line key positions, personal speed dial entries, and
programmed memory keys.
Characteristics that are not copied
Extension copy does not copy the system programming for extension number, extension
name, Direct-Dial extension designation, Extra-Dial extension designation, Service Mode
Control extension designation for a line, Service Mode ringing extension designation for a
line, prime extension designation for a line, or private line appearances, as well as the personal
programming for display contrast, ring type and ring volume.
Copying settings from one extension to another
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press (0) (N)fF] (6). The display reads Password:.
Enter the — Installer password, The display reads A. Configuration.
Press until the display reads C. Extn copy.
Press . The display reads Cory: SYSTEM data.
If you want to copy both system programming and personal programming (user data),
press CHANGE. The display reads Cora: SYSTEM+USER.
Press [Next]. The display reads Source: .
8. Enter the extension number for the extension you want to copy from. The display reads
Cory to extn:.
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9. Enter the extension number for the extension that you want to copy to.
10. Goto step 5 if you want to copy the same data to another extension or press to end
the session.
Compact System Coordinator Guide
2-34 / Extension line
Extension line
A line that connects the Norstar Central Control Unit (CCU) and => Box Connection to
telephones and devices.
Extension lock
You can limit the number of features that can be used or programmed at a particular extension.
. Full: Full extension lock allows only the display contrast, ring type, ring volume, and
volume control to be changed.
. Partial: Partial extension lock prevents people from doing the following at an extension:
programming Autodial, programming Speed Dial, changing the dialling mode,
programming memory keys, moving line keys, turning Voice Call Deny on, performing
system programming.
. None (default): Setting extension lock to none removes all feature and programming
restrictions from the extension.
Do not lock the programming telephone
Do not apply extension lock to the telephone you use to program the system. There
must be at least one M7208, M7310 or M7324 telephone in the system that has
Extension Lock set to none, or you will not be able to program the system.
Setting Extension Lock for an extension
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press [03M] [1] [nN]. The display reads Password: .
Enter the > Administration password. The display reads 1.59s speed dial.
Press until the display reads 7. Permissions.
Press [show]. The display reads Show extn#:.
Enter the extension number. The display reads ExtnLock:.
Press CHANGE to toggle the setting.
Press to exit or to continue in > Administration.
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Extension number
Each telephone connected to the Norstar system has an extension number. You can call any
telephone in the Norstar system by dialling its extension number. To find your extension
number, use = Key Inquiry.
Changing the extension number assigned to a telephone
Place the > programming overlay on any M7208, M7310, or M7324 telephone.
Press [)(N)(F)( (a). The display reads Password: .
Enter the > Installer password. The display reads A. Configuration.
Press [show |. The display reads 1. Line Data.
Press until the display reads 6. System Data.
Press [show ). The display reads Individual extns.
Press (show). The display reads Old extn#:.
Enter the extension number you want to change and press OK. The display reads
New extnt:.
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9. Enter the new extension number and press OK. The display briefly confirms the change
and then returns to 01d extnif: so that you can change other extension numbers. To
Compact System Coordinator Guide
Extension number / 2-35
determine the extension number of a particular telephone, use > Key Inquiry at that
telephone.
Exit programming after changing
Once you have changed one or more extension numbers, you must exit from
Configuration programming before continuing to program other settings.
10. Press to exit.
Setting the extension number length
You can set the extension number length for your system. Extension numbers can be two to
seven digits in length. The default 1s two digits.
Place the > programming overlay on any M7208, M7310 or M7324 telephone.
Press 0] N}F1(] 6]. The display reads Password.
Enter the => Installer password, The display reads A. Configuration.
Press (Show |. The display reads 1. Line Data.
Press until the display reads 6. System Data.
Press [show |. The display reads Individual extns.
Press until the display reads Extnt# 1 enath:.
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Data calls are dropped
Norstar data devices will drop calls if you change the extension number length.
8. ~ Press CHANGE to change the setting.
9. Press [Next ). The display reads Dror data calls?.
10. Press YES. The display reads End of session.
Notes
The first digit of a new extension number cannot be the same as the first digit of an
~> exchange code, a = line pool access code, or 1, which is the first digit of the two > Call
Park retrieval codes.
At > System Startup, you can change the base numbering for extension numbers.
The lowest default extension number is 21, but that can be changed. At startup, the default
extension numbers for telephones range from 21 to 36, assuming the lowest default is 21.
No extension number changes occur until the Configuration session ends. If the new extension
number already exists, the two extension numbers are exchanged.
Compact System Coordinator Guide
2-36 / Extension relocation
Changes to extension number length can take a few minutes to take effect after you end the
Configuration session.
When you increase the extension number length, the system automatically places the digit 2
in front of any existing extension numbers to increase the length. For example, if the extension
number leneth is increased to four, extension 34 becomes 2234.
Extension relocation
See Moving telephones.
External audio paging
See Page.
External call
An external call is one that uses a line outside the Norstar system.
External handling
External handling is a subgroup of = Line Data that controls the behaviour of lines within the
Norstar system.
External line
An external line is used to place calls outside the Norstar system. It can be an > exchange line
or an > ACISA private circuit.
External Line access code
See Exchange code.
Extra-Dial extension
An Extra-Dial extension is an additional => Direct-Dial extension that is used when a
=> Service Mode is active.
Fax machine
You can connect a fax machine to the Norstar system using an = Analogue Terminal Adaptor.
The extension used for the fax machine must be set to receive tone dialling signals. See also
Receive tones.
Feature
Norstar offers many ways to make and to answer calls, as well as many different ways to set
up and organise your system and your telephone. Each of these is called a feature.
Using a feature
To use a feature, enter the feature code and watch your telephone — display for instructions.
Different displays come up at different times, depending on how you invoke the feature and
the choices you make while using the feature.
Note that some features only work in certain circumstances. For instance, to use Conference
you must have two calls at your telephone, one active and one on hold.
Compact System Coordinator Guide
Feature code / 2-37
You will see some of the following displays when using a feature.
You have taken more than 15 seconds to press a key in response
to a display.
You have entered an invalid feature code.
You have tried to use a feature that is not available in the
present set-up of your Norstar system.
You cannot use the feature you have chosen because your
extension is locked. See Extension lock.
One key access to a feature
You can program most — feature codes onto telephone memory keys so that you can use the
feature by pressing a single key. See Feature programming.
Whenever this book tells you to enter a feature code, you can do so either by pressing the keys
shown in the feature description or by pressing a memory key on which the feature code has
been programmed. Similarly, you can enter a telephone number by pressing an — autodial
key.
Cancelling a feature
Some features change the way your telephone works. To make your telephone work normally
again you must cancel the feature. To cancel a feature, press [Feature ), then (+ ) and the
feature code. Thus, to cancel Call Forward, which you activate by pressing (4),
press DO.
If a feature code is programmed onto a memory key, you can cancel the feature by pressing
the memory key.
If you change your mind in the middle of using a feature, you can back out by pressing
or [Ris |. Be aware that pressing will disconnect your current call.
M7100 telephone
Because the M7100 telephone does not have any line keys it sometimes works slightly
differently from other Norstar telephones. Where other telephones may require you to select a
line key to answer a call, on the M7100 you simply pick up the handset. Where other
telephones require you to select a line key to take a call off hold, you press on the
M7100. The M7100 cannot have a Handsfree/Mute key. You will find special instructions for
the M7100 in the Notes section of some feature descriptions.
Feature code
A sequence of digits that is used to activate a = feature. There are two ways to enter a feature
code, you can enter it directly using the Feature key and the dial pad or you can program it
onto a memory key. See Feature programming.
Feature key
The Feature key is a grey key, located near the red Hold key, that is used when entering a
— feature code.
Compact System Coordinator Guide
2-38 / Feature programming
Feature programming
Programming a key | 5)
You can program a — feature code onto a > memory key.
|. Enter the Feature Programming feature code ( [Feature )[*](3)).
2. Press the key you want to program. (Not necessary on the M7100 which has only one
memory key.)
3. Enter the feature code you want to program onto the key.
Erasing a key HE
You can erase a memory key. You cannot erase Handsfree/Mute, intercom, or line keys.
|. — Enter the Erase Key feature code ( [Feature | ). This is actually the external
Autodial feature code.
bo
Press the key you want to erase. (Not necessary on the M7100 that has only one memory
key.)
3. Press ог ОК.
You will see some of the following displays while programming keys.
While entering a feature code you can press or
RUIT to quit programming or CLEAR to clear out the characters
you have entered. The system accepts the entry as soon as you
enter a valid feature code.
Press and enter the feature code you want to
program onto the key. Invalid codes cannot be entered.
You have programmed a key with a feature that was already
programmed onto another key. The feature has moved to the
key you just programmed. Its original key is blank.
You cannot program an >> autodial or = feature key while you
are on a call.
Press the memory key you want to program.
The key has been erased.
Press to erase the key.
Press or OK to erase the key.
Notes
When this book tells you to enter a feature code, you can do so by pressing a memory key
programmed with that feature code. In some cases, pressing the key a second time cancels the
feature,
Any memory key not programmed as a line, intercom, or Handsfree/Mute key is available for
programming features.
Compact System Coordinator Guide
Forward delay / 2-39
The following feature codes cannot be programmed onto a memory key:
. Long Tones
, any code beginning with [¥], except Contrast Adjustment
(Fee) 0) (1).
Forward delay
Forward delay is the number of rings before an unanswered call is forwarded to another
telephone, This delay is assigned with = Call Forward No Answer.
Full Autohold (on idle line)
When Full Autohold is active, and you select a line, then without dialling, select another line,
the first line is put on hold. Otherwise it is dropped. Full Autohold is disabled by default and
should only be enabled if required for a specific application.
An ACISA private circuit that is manually answered at the far end (that is, which rings at its
destination as soon as you select the line), should have Full Autohold enabled. Otherwise,
putting the line on hold will result in the call being dropped.
Setting Full Autohold on idle line for an exchange line (01 - 06)
I. Place the > programming overlay on any M7208, M7310, or M7324 telephone.
Only a qualified installer should change this setting
This setting affects the correct operation of your system. It should be changed only
by a qualified installer. Do not attempt to change this setting yourself.
Press ©] К) (1) (6). The display reads Password: .
Enter the => Installer password. The display reads A. Configuration.
Press [show ____]. The display reads 1. Line Data.
Press . The display reads Show line:.
Enter the line number. The display reads External handl n9,
Press [show ). The display reads Recal 1 :.
Press until the display reads Full AutoHola:.
Press CHANGE to toggle the setting.
Press to exit or to continue in = Configuration.
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Setting Full Autohold on idle line for an AC15A private circuit (07-08)
|. Place the @ programming overlay on any M7208, M7310, or M7324 telephone.
Only a qualified installer should change this setting
This setting affects the correct operation of your system. It should be changed only
by a qualified installer. Do not attempt to change this setting yourself.
2. Press ©] 106). The display reads Password: .
3. Enter the > Installer password. The display reads A. Configuration.
Compact System Coordinator Guide
2-40 / Full Handsfree
Press [show |]. The display reads 1. Line Data.
Press (Show ). The display reads Show line:.
Enter the line number. The display reads External handl ng.
Press [show]. The display reads Ans mode: .
Press until the display reads Full AutoHold:.
Press CHANGE to toggle the setting.
10. Press to exit or to continue in >> Configuration.
Notes
See also Automatic Hold.
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Full Handsfree
See Handsfree calls.
Gain
See ACISA private circuit.
Group Listen
Letting people in your office listen in on a call DE
1. Enter the Group Listen feature code ( [Feature ](@](0]@]). You will hear the caller’s
voice through your telephone’s speaker.
2. Continue to speak to the caller through the telephone handset. Your telephone’s external
microphone is off so the caller will not hear people in your office.
Cancelling Group Listen Bee)
You can cancel Group Listen for the current call. Group Listen is cancelled automatically
when you hang up the Group Listen call.
1. Enter the Cancel Group Listen feature code ( [Feature | [#] [8] [0] [2]).
You may see one of these displays with Group Listen.
You have tried to use Group Listen when you are not on a call.
You have tried to use Group Listen without picking up the
handset.
Notes
Keep the handset away from the speaker, or you may hear feedback. The higher the volume,
the more the feedback. Press to prevent feedback when hanging up.
You can switch a Group Listen call to => Handsfree by pressing [Handsiree |. To switch back
to Group Listen, enter the Group Listen feature code again.
Handsfree Answerback
See Voice Call.
Handsfree calls
Norstar telephones allow you to make calls without using the telephone handset. When
handsfree operation is enabled for a telephone, a Handsfree/ Mute key is automatically
Compact System Coordinator Guide
Handsfree calls / 2-41
assigned to the telephone. The Handsfree/Mute key is always in the lower right hand corner
of the telephone. The M7100 does not support handsfree operation.
Making calls without lifting the handset
|. Press [Fandstres ]. The telephone’s internal microphone and speaker are automatically
turned on.
2. Dial your call.
3. Speak normally.
Answering calls without lifting the handset
I. Whenyour telephone rings, press [Handsfres_). The telephone's internal microphone and
speaker are automatically turned on.
2. Speak normally.
Muting a handsfree call
Y ou can switch off the telephone microphone so that you can speak privately with someone
in your office while you are on a handsfree call.
1. Press [Handstree_). The microphone is turned off.
You can turn the microphone back on again and continue your handsfree call.
I. Press [Handsfree j.
Changing a handset call to a handsfree call
1. Press and hang up the handset.
Turning a handsfree call into a handset call
1. Lift the handset.
Enabling handsfree operation for a telephone
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
- Press Pp) MIN). The display reads Password:. -
Enter the = Administration password. The display reads 1.5Ys sreed dial.
Press until the display reads 7. Permissions.
Press [show |]. The display reads Show extnt:.
Enter the extension number. The display reads ExtrnLock:.
Press until the display reads Full handsfree:.
Press CHANGE to toggle the setting.
Press to exit or to continue in > Administration.
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Enabling Automatic Handsfree operation for a telephone
This feature activates the handsfree microphone and speaker when somebody makes or
receives a call. To answer a call with Automatic Handsfree, press the key next to the flashing
indicator for the call. You can activate this feature only if the telephone has Full Handsfree
programmed.
Place the => programming overlay on any M7208, M7310, or M7324 telephone.
Press [0] Mm] [JN]. The display reads Password:.
Enter the > Administration password. The display reads 1.595 speed dial.
Press until the display reads 7. Permissions.
Press [show]. The display reads Show extn#:.
Enter the extension number. The display reads ExtmLock:.
Press until the display reads Full handsfree:.
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Compact System Coordinator Guide
2-42 / Handsfree/Mute key
8. Press CHANGE to toggle the setting to Y (Yes) if required.
Press [Next]. The display reads Auto handsfree:.
10. Press CHANGE to toggle the setting.
11. Press to exit or to continue in > Administration.
Notes
The indicator next to is solid when you are in handsfree mode. It flashes when you
mute the microphone.
Direct your voice toward the telephone. The closer you are to the telephone, the easier it is for
the microphone to transmit your voice clearly to your listener.
Wait for your caller to finish speaking before you speak. The microphone and speaker cannot
both be on at the same time. Your caller's voice may be cut off if you both speak at the same
time. Noises such as a tapping pencil could be loud enough to turn on your microphone and
cut off your caller’s voice.
To prevent a possible echo, keep the area around your telephone free of paper and other objects
that might screen your microphone. Turning down the microphone’s volume (using
MT a) also prevents echo.
Place the telephone so that any unavoidable local noise (such as an air conditioner) is behind
it. This limits the amount of disruptive background noise.
Handsfree/Mute key
Headset
See Handsfree calls.
A headset lets you keep both hands free while you are on a call without others overhearing
your telephone conversation. Norstar telephones support the use of headsets, which may be
head-mounted or ear-mounted telephone receivers that are used instead of the handset.
While you are using the headset, the handset and the switch in the telephone cradle do not
work. A headset cannot be used on an M7100 telephone.
Using a headset
While on a call using the headset, press to turn your headset on and off.
To answer a call, press {Handsfree |.
You may see this display when you try to use a headset.
You are attempting to use a headset, but => handsfree operation
is not enabled for your telephone. If you are not using a headset,
you have accidentally plugged your telephone handset into the
headset jack on the bottom of the telephone.
Held Line Reminder
See Hold.
Compact System Coordinator Guide
Hold / 2-43
Hold
When a call is put on hold the system maintains the connection to the caller but the call 1s no
longer active at a telephone. You can pick up a call on hold at any telephone that has a line key
for the line the call is on.
Putting a call on hold
When a call is on hold, its indicator flashes on all telephones that have access to that line. The
call can be retrieved from any of these telephones.
I. Press [Rod].
Retrieving a held call
You can connect to a call on hold.
|. Press the flashing line key of the held call.
Holding a call automatically
Automatic Hold lets you switch from one call to another and have your current call put on hold
automatically.
|. Press the line key of the caller you want to speak to. Your current caller is put on hold
automatically.
Holding a call exclusively В) ог (Feature) [Fois —
You can put a call on Exclusive Hold so that it can be retrieved only at your telephone.
|. Enter the Exclusive Hold feature code ( [Feature —_](7 J[2 or [Feature | {Hold )).
The line appears busy on all other telephones, and the call cannot be picked up by
anyone else in the office.
Monitoring your call handsfree while on hold
If you have been put on hold, Listen on Hold lets you free your hands while you wait for the
other person to return.
Press (Hod J.
Hang up the handset.
Ld D =
Press the line key of the call. You may hear indications from the far end that you are on
hold (for example, tones or music). Your telephone’s microphone is off so no one at the
other end can hear anything in your office.
4. When the person you were talking to returns, you hear them through your telephone
speaker, Lift the handset and talk.
Changing what callers hear while on hold
You can choose what a caller hears on a line when the call has been put on hold. There are
three options: a periodic tone, music from an external source connected to the CCU, and
silence. The default is tones.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press F](C) (0) N]F) 1] (6). The display reads Password:.
Enter the > Installer password. The display reads A. Configuration.
Press (Show). The display reads 1. Line Data.
Press until the display reads 4. Call Handling.
Press [Show ____]. The display reads EX-EX Tfr/Conf:.
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Compact System Coordinator Guide
2-44 / Hold key
7. Press until the display reads On hold: .
8. Press CHANGE to toggle the setting.
9. Press to exit or to continue in > Configuration.
Turning on the Held Line Reminder
A reminder tone and display message occur at a Norstar telephone when a call has been placed
on hold for a certain period of time. You can switch Held Line Reminder on and off and set
the time before it occurs. The options are 30, 60, 90, 120, 150, and 180 seconds. The default
is 60 seconds.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press O)(N1F][} [6]. The display reads Password:.
Enter the — Installer password. The display reads H. Configuration,
Press [show |}. The display reads 1. Line Data.
Press until the display reads 4. Call Handl ing.
Press [show 1. The display reads EX—-EX Tfr/Conf:.
Press until the display reads Held reminder: .
Press CHANGE to toggle the setting to Y.
Press [Next |. The display reads Remind del ay:.
Press CHANGE to change the setting.
11. Press to exit or to continue in > Configuration.
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Turning off the Held Line Reminder
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press [Feature F)F](c) ©) N] (F)() (6). The display reads Password:
Enter the => Installer password. The display reads A. Configuration.
Press {show ___]. The display reads 1. Line Data.
Press until the display reads 4. Call Handl ins.
Press [show |. The display reads EX-EX Tfr/Conf:.
Press until the display reads Hel d reminder: .
Press CHANGE to toggle the setting to N.
Press to exit or to continue in = Configuration.
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Notes
On the M7100 telephone, alternates between two lines: one active, one on hold.
The M7100 cannot retrieve a call placed on hold by another telephone.
If the Handsfree feature has been assigned to your telephone, use = Handsfree instead of
Listen on Hold.
In systems networked with private circuits, it is a good idea to have callers hear tones on all
systems on the private network. Otherwise, callers who are transferred across the private
network may hear a confusing variety of music, tones, and silence.
Hold key
This key is used to suspend calls so that the person using a telephone can perform another task
without disconnecting the caller.
Compact System Coordinator Guide
Host delay / 2-45
Host delay
Host delay specifies the delay between when a line is selected for an external call (by lifting
the handset, for example) and when the system sends dialled digits or codes on the line. Host
delay is provided to ensure that dial tone is present before the dialling sequence is sent.
Options range from 1000 ms to 7000 ms in 500 ms increments. The default is 3500 ms.
Setting the Host delay for the Norstar system
Only a qualified installer should change this setting
This setting affects the correct operation of your system. It should be changed only
by a qualified installer. Do not attempt to change this setting yourself.
1 Place the > programming overlay on any M7208, M7310, or M7324 telephone.
2. Press (o) (N) [F] (1) (6). The display reads Password: .
3. Enter the Installer password. The display reads A. Configuration.
4, Press [show ), Thedisplay reads 1. Line Data.
5. Press until the display reads 5. Miscellaneous.
6. Press [Show ). The display reads Backgrnd music.
7. Press until the display reads Host. del ay: .
8 Press CHANGE to change the setting.
9
Press to exit or to continue in & Configuration.
Host system signalling codes
Norstar telephones can access a remote system or dial a number on a private network using
host system access features such as Recall, Pause and Run/Stop. These features either send a
special signal to the host system or allow you to program delays required by host systems onto
external autodial keys or speed dial codes.
Sending a Recall signal from a telephone 6)
While you are on a call:
1. Enter the Recall feature code ([Feature | ).
2. Enter the host system feature code that you want.
If your Norstar system is connected to a host system — for example a private branch exchange
(PBX) — you can use a Recall signal to access special features.
The Recall signal can also be included as part of a longer stored sequence on an external
~> autodial key or in a => speed dial code. The Recall symbol (2%) uses two of the 24 spaces
in a dialling sequence.
Sending a Pause from a telephone
The Pause feature enters a 3.5 second delay in a dialling sequence on an external line. This is
often required for signalling remote devices, such as answering machines, or when reaching
through to PBX features or host systems.
You can obtain a pause with one key press if you program the feature code onto a memory
key. More than one pause can be programmed onto an external => autodial key.
Compact System Coordinator Guide
2-46 / Host system signalling codes
The Pause symbol (5) uses one of the 24 spaces in a dialling sequence.
For pulse dialling, inserts a 1.5 second pause into the dialling sequence.
Entering Programmed Release in a dialling sequence в)
The Programmed Release feature performs the function of the key in a programmed
dialling sequence. When the system encounters Programmed Release 1n a programmed
dialling sequence, it stops dialling and hangs up the call.
The Programmed Release symbol (8) takes up two of the 24 spaces in a programmed dialling
sequence, |
Entering Run/Stop in a dialling sequence В)
Run/Stop inserts a break point into an > autodial or = speed dial number. This may be
necessary when you are connecting to a PBX or similar host system.
For example, you may call a company with an automated receptionist that instructs you to dial
the extension number you need. You can program the company number, a Run/Stop, then the
extension number on one external autodial key. Press the autodial key once to dial the
company number. When you hear the automated receptionist, press the autodial key again to
dial the extension number.
The Run/Stop symbol (8) uses one of the 24 spaces in an autodial or speed dial sequence.
You may see this display while entering host system signalling codes.
You have entered a code that can only be used in a programmed
autodial or speed dial sequence, not on a call you dial directly.
Programmed Release and Run/Stop are for use in programmed
dialling seguences only.
Notes
If your external telephone lines are programmed for pulse dialling, you can temporarily switch
to tone dialling by pressing [+ ) after selecting the line. Tone dialling lets your Norstar
telephone communicate with devices and services that respond to tone signals, such as
automated attendants, and fax or answering machines.
Host system features are dialled as digits in a telephone number. You must ensure that they do
not conflict with any of your restrictions.
The Recall feature works only on an active exchange line or on private circuits.
To access a programmed Recall signal with a single key press, store the feature code on a
programmable memory key. The Recall signal can also be included as part of a dialling
sequence on an autodial key or in a speed dial code.
Some host systems respond to a Recall signal by providing an alternate line, while others do
not. If your host system does not respond to the Recall signal by providing an alternate line,
nothing happens when you enter the Recall feature code ( ) or when you press
a programmed Recall key.
Compact System Coordinator Guide
Hotline / 2-47
Hotline
A Hotline telephone automatically calls a preassigned number when you lift the telephone’s
handset or when you press [Handsfree]. A Hotline number can be an external or internal
number.
Label the Hotline telephone
To prevent people from inadvertently calling a Hotline number, put a note on the
o Hotline telephone telling people that it is a Hotline and what number 1t dials.
There are several steps to setting up a Hotline telephone. You must first choose whether the
Hotline will be to an internal or external number, then program the number. For an external
Hotline number, you must also select the line to be used for the call.
Bypassing a Hotline
To bypass a Hotline number, press a line key, or use the Pre-Dial or Automatic Dial feature
before you pick up the handset, or press [Handsfree].
Setting up an internal Hotline number
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press [0] (M] [1] (v]. The display reads Passwords.
Enter the > Administration password. The display reads 1.Sys sPeed dial.
Press until the display reads 7. Permissions.
Press [show]. The display reads Show extn#:.
Enter the extension number of the telephone that you want to be a Hotline telephone.
‘The display reads ExthLock: . |
Press until the display reads Hotl ine: .
Press CHANGE to change the setting to Intrni.
9. Press [show]. The display reads Intrnl *:.
10. Press CHANGE.
11. Enter the extension number that you want the Hotline telephone to call.
12. Press to exit or to continue in > Administration.
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Setting up an external Hotline number
When you set up an external Hotline, you must specify the line. The options are > prime line,
a line, a > line pool code, and the > routing table. The default is prime line. If you choose a
line or a line pool code, you must enter a specific line number or pool code. If you choose
routing table, the line will be chosen based on the digits of the external number you entered.
Make sure that the line you choose is appropriate for the type of call the Hotline makes.
Place the > programming overlay on any M7208, M7310, or M7324 telephone.
Press ()MI( ][N). The display reads Password:.
Enter the = Administration password. The display reads 1.59s sreed dial.
Press until the display reads 7. Permissions.
Press . The display reads Show extn#:.
Enter the extension number of the telephone that you want to be a Hotline telephone.
The display reads ExtnLock:.
7. Press until the display reads Hotl ine:.
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Compact System Coordinator Guide
2-48 / Hung line
8. Press CHANGE to change the setting to Extrnl .
Press [Show ). The display reads Extrnl #:.
10. Press CHANGE.
11. Enter the external number that you want the Hotline telephone to call.
12. Press DK.
13. Press [Next]. The display shows an outgoing facility.
14, Press CHANGE until the display shows the line you want. If you choose Use line: or
Pool code:, enter a specific line number or pool code.
15. Press to exit or to continue in = Administration.
Cancelling a Hotline number
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press ©) М] [|] №. Тпе display reads Password:.
Enter the > Administration password. The display reads 1.5vs sreed dial,
Press until the display reads 7. Permissions.
Press . The display reads Show extn#:,
Enter the extension number of the Hotline telephone. The display reads ExtnLock:.
Press until the display reads Hotl ine: .
Press CHANGE to change the setting to None.
Press to exit or to continue in > Administration.
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Hung line
A line is hung when it remains busy even though no conversation or data communication is
taking place, and it cannot be disconnected by normal means. Lines can become hung when
exchange lines are connected to AC15A private circuits. A line connected to a device such as
an answering machine, fax machine or modem can also become hung.
Recognising hung lines
Hung lines appear as busy lines. It is a matter of judgement to decide that a line is hung and
not simply in use. Indications of a busy line are a solid indicator next to the line key, and the
message Line in use when you attempt to select the line.
For a line that is the only line in a line pool, indications that the line is busy are a solid indicator
next to a programmed line pool key and the message No free 1ines. For a line that is one
of several lines in a line pool, there is no direct indication that the line is busy as long as other
lines in the line pool are free. The indicator next to the line pool key and theNo free lines
message appear only when all lines in a line pool are busy. If one or more lines in a line pool
become hung, these busy indications will appear with greater frequency than usual. If you
ensure that all lines assigned to line pools appear individually on at least one telephone in the
system, it will be much easier to detect hung lines.
Note that when lines become hung as a result of a call being directed into or through your
system on a private circuit, they become hung in pairs. The hung line pair consists of one
private circuit and one exchange line or private circuit. If the call is routed through a DIA line,
the DIA line becomes hung also. If network lines become hung regularly, this indicates a
problem with your network configuration.
Compact System Coordinator Guide
— Hybrid template / 2-49
Clearing a hung line
1. Check the line number of the hung line using the = Key Inquiry feature
((Feature 1] [*] (0).
Place the => programming overlay on any M7208, M7310, or M7324 telephone.
Press (A) (2) M] [1] [IN]. The display reads Password:.
Enter the > Administration password. The display reads 1.5ys sreed dial.
Press until the display reads 18. Clear lines.
Press . The display shows the number of the first busy line in the system,
followed by the time, in hours and minutes, that the line has been busy.
7. Tfthisis not the line you want to clear, press until the line you want to clear
1s displayed.
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8. Press CLEAR to disconnect the line. The display confirms that the line has been cleared.
Press to exit or to continue in > Administration.
Hybrid template
This is one of the three Norstar system templates. In the Hybrid template, lines 01 to 04 appear
on extension 21, and line O1 appears on all other telephones. The lines on extension 21 ring,
but the lines on all other telephones do not ring. Each telephone has access to line pools À
and C.
Installer password
The Installer password is required to enter > System Startup, > Configuration, and
=> Extension Copy. It can also be used to access > Administration programming. By default
itis (€) ©) N) F) 1) €), but this should be changed after the system is installed to protect the
integrity of the system data. To prevent unauthorised access to Configuration programming,
provide the Installer password only to selected personnel.
Record your password
Record any password changes in the Compact Programming Record. If you forget
the Installer password you will not be able to program your system.
Changing the Installer password
You can choose any combination of one to six digits. You may find it easier to remember the
password if the numbers correspond to a word spelled by the letters on your telephone key pad.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press 0] (NJ [F](][e]. The display reads Password:.
Enter the Installer password. The display reads A. Configuration.
Press (show). The display reads 1. Line Data.
Press until the display reads 5. Miscellaneous.
Press [show]. The display reads Back 9rnd musics.
Press until the display reads Installer rsud,
Press CHANGE. The display reads New Pswd:.
Enter a new one to six-digit Installer password and press OK. The display reads
Re-enter:.
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10. Re-enter the digits and press OK. The display reads Password changed.
11. Press to exit or to continue in > Configuration.
Compact System Coordinator Guide
2-50 / Intercom key
Intercom key
When you want to make or receive internal or private network calls, or to access exchange
lines through line pools, use [intercom]. A telephone may be assigned one or two intercom
keys, or none.
Each intercom key assigned during programming automatically appears on an M7208,
M7310, or M7324 telephone. The keys appear starting at the lowest right-hand position, or one
key above that if the Handsfree feature is assigned to the telephone.
To establish a => conference call with two other Norstar telephones, a telephone must have
two intercom keys assigned to it.
The default assignment of two intercom keys cannot be changed for the M7100 telephone.
(You can change the setting, but it doesn't make any difference.) The M7100 telephone does
not have actual keys for intercom key assignment.
Changing the number of intercom keys assigned to a telephone
You can change the number of intercom keys assigned to a telephone. Options are 0, 1, and 2.
The default is 2.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press ©) WN] [F]{]{e]. The display reads Password:.
Enter the = Installer password. The display reads A. Configuration.
Press [show ). The display reads 1. Line Data.
Press until the display reads 2. Line Access.
Press (Show |. The display reads Show extn#:.
Enter the extension number. The display reads Line assignment.
Press until the display reads Intercom keus:.
Press CHANGE to change the setting.
Press to exit or to continue in > Configuration.
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Internal call
An internal call is a call between extensions in the same Norstar system.
Internal handling
This subgroup of = Line Data controls the behaviour of lines within the Norstar system. See
Appendix A: Programming overview and defaults for more information.
Intrusion tone
This tone is heard prior to a third person joining a call when > Privacy is turned off for a call.
Key caps
These interchangeable plastic caps fit over the keys of Norstar telephones, and are used to label
which feature is programmed onto each programmable memory key. Key caps are either
preprinted or have clear windows which allow other feature, line, and autodial names to be
labelled on the keys.
Compact System Coordinator Guide
Key Inquiry / 2-51
Key Inquiry
You can check the function of any line, intercom, or memory key on your Norstar telephone
or determine the extension number of your Norstar telephone.
Checking your extension number
1. Enter the Key Inquiry feature code (Feature | [*][0]).
2. Press . The display shows your extension number.
Checking the function of a key o]
1. Enter the Key Inquiry feature code ( [Feature ) *] (0).
2. Press the key you want to know about.
3. Read the display.
You will see some of the following displays while checking keys. A variety of displays appear
in Key Inquiry, one for each feature, and others for line and intercom keys. See the display
{Feature name> below for information on displays of feature names,
Press [+ to move either right or left, or press VIEW, or ¢UIEW
to view a number that is too long to fit on the display. Press
or OK when you are finished.
The name of the feature assigned to a key is displayed when
you press the key. SHOW appears when there is more
information available. Press [+] or SHOW for additional
information.
If you are checking a speed dial key, enter the two-digit speed
dial code that you want to check.
Press the key you want to check. Press or EXIT
when you are finished.
You have tried to use Key Inquiry while you are on a call or
have calls on hold.
When you perform Key Inquiry on an intercom key, this
display shows the extension number of the telephone being
used as well as the assigned name. Press NEXT to see the first
line assigned to ring at the intercom key.
This specifies the number and name of a line assigned to ring
at this telephone. In this example, 01 represents the line
number.
Notes
When you are labelling or removing a key cap, activate Key Inquiry first so that you won't
accidentally activate a feature.
On the M7100 telephone, Key Inquiry shows your internal number followed by the function
assigned to your single memory key.
Last Number Redial
See Dialling.
Compact System Coordinator Guide
2-52 / Line
Line
Norstar supports three different types of lines, — exchange lines, > ACISA private circulits,
and =~ Direct Inward Access (DIA) lines. AC15A private circuits and DIA lines occur only on
networked systems.
Each line assigned to a telephone appears at a key with an indicator on that telephone. The
M7100 telephone has no line keys but can be assigned any number of lines. The default line
assignments depend on the = template assigned during — System Startup.
A > private line can be assigned to only one telephone in your system. When you assign a
> prime extension for a private line, however, unanswered calls will ring at the prime
extension as well.
You can apply restrictions to each line in your system to límit which numbers can be dialled
on that line.
Setting how a line will be used in the system
You can set up the external lines of your Norstar system in three different ways. Lines may be
public, => private, or part of a > line pool. The default is public.
Only a qualified installer should change this setting
This setting affects the correct operation of your system. It should be changed only
by a qualified installer, Do not attempt to change this setting yourself.
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, A public line can be assigned to more than one telephone.
° A private line can be assigned to only one telephone and the prime extension for that
line. |
. A line in a line pool operates like a public line but is also assigned to one of three line
pools. By default, AC15A private circuits are assigned to pool C.
Lines in a line pool must all be the same type
Because lines in a line pool are selected at random for making outgoing calls, and
because dialled digits mean different things on different types of lines, all the lines
in a line pool must be of the same type. Do not put exchange lines and AC15A
private circuits in the same line pool. Do not put AC15A private circuits that go to
different locations in the same line pool.
Lines in a line pool must appear on at least one telephone
If a line is assigned to a line pool, but is not assigned to any telephone, calls arriving
on this line will not ring in the system. This violates the Simple Call Routing Mode
e (SCRM) rules for the Norstar system. See Appendix B: Regulatory information.
Place the & programming overlay on any M7208, M7310, or M7324 telephone.
Press C)N) FIN ía). The display reads Password:.
Enter the => Installer password. The display reads A. Configuration.
Press [show]. The display reads 1. Line Data.
Press [show]. The display reads Show line:.
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Compact System Coordinator Guide
Line / 2-53
Enter the line number. The display reads External handl ng.
Press (Next |. The display reads Internal handl ns.
Press [show]. The display reads Line twyre:.
Press CHANGE to change the setting.
10. Press to exit or to continue in = Configuration.
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Assigning a line to a telephone
Not every line needs to be assigned to every telephone. You can distribute lines to telephones
in the way that suits you best. Lines assigned to a telephone can be made available at that
telephone in one of three ways: they may appear on keys, they may ring for incoming calls, or
they may both appear on keys and ring. Lines may also appear on a telephone as part of a
~> line pool.
It is common practice to have lines appear at all telephones in a system, but appear and ring
only at the receptionist’s telephone. It is not necessary for a telephone to have an appearance
of a line in order to receive a call on that line; once a call is answered, it can be transferred to
any telephone in the system, whether or not the line it is on appears at the telephone.
A telephone need not have an appearance of a line in order to make a call on that line. Provided
the line is in a line pool and the telephone has access to the line pool, you can make a call
simply by choosing the line pool or dialling the exchange code. A single line pool key on a
telephone is often a more convenient way to give someone access to multiple lines than having
all lines appear on their telephone.
If a line is assigned to ring at a telephone but not appear, it will appear on an intercom key.
You can have a line ring at additional telephones at certain times of day by placing that line in
a — Service Mode.
The options for a line are Appear&Ring, Appear only, Not assignd, and Ring only.
For extension 21, the default (in the square template) for lines 01 to 04 is Appear&Ring. The
default for lines O5 to 26 is Not assignd.
For other extensions, the default (in the square template) for lines 01 to 04 is Appear only. The
default for lines 05 to 26 is Not assignd.
Place the > programming overlay on any M7208, M7310, or M7324 telephone.
Press (*] ©) №) Е) [|] 6). Тбе display reads Password:
Enter the > Installer password. The display reads A. Configuration.
Press . The display reads 1. Line Data.
Press until the display reads 2. Line Access.
Press [show |. The display reads Show extn#:.
Enter the extension number. The display reads Line assignment.
Press [show]. The display reads Show line.
Enter the line number. The display shows the line number and the current setting.
Press CHANGE to change the setting.
Press [Next to display the next line number.
If you wish to continue to assign lines to other extensions, press until the
display reads Show exth#:.
Press to exit, or to continue in = Configuration.
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Compact System Coordinator Guide
2-54 / Line Access
Removing a line appearance or changing ring capability
Place Фе => programming overlay on any M7208, M7310, or M7324 telephone.
Press ©) FE) 6). The display reads Password: .
Enter the > Installer password. The display reads A. Configuration.
Press . The display reads 1. Line Data.
Press until the display reads 2. Line Access.
Press [show]. The display reads Show extn#i.
Enter the extension number. The display reads Line assignment.
Press [show]. The display reads Show line:.
Enter the line number. The display shows the line number followed by the current
setting.
10. Press CHANGE to change the setting.
11. Press to exit or to continue in > Configuration.
Notes
Assign an ACISA private circuit to appear at one or more telephones if the line is configured
as manual answer.
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Ensure that lines assigned to an M7100 telephone ring; otherwise, you cannot detect incoming
calls on the lines.
Line Access
Line Access is a group of settings in = Configuration programming that control the
relationship of your telephone to the system's internal and external lines.
Line appearance
A line is said to appear at a telephone when that line is assigned to that telephone or the
telephone has a line key for that line. See Line.
Line assignment
See Line.
Line Data
Line Data is a group of settings in = Configuration programming that controls the
> exchange lines and © ACI15A private circuits coming into your system and the = Direct
Inward Access lines set up within your system.
When you are finished programming Line Data settings for a line, you can copy those settings
to another line using COPY.
See Appendix A: Programming overview and defaults, for an overview of Configuration
programming. |
Not all Line Data programming sections apply to all types of lines. You will see
only the sections appropriate to the line you are programming. Lines 01-06 are
exchange lines, lines 07-08 are ACISA private circuits, and lines 11-26 are Direct
Inward Access (DIA) lines.
Only applicable settings displayed
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Compact System Coordinator Guide
Line key / 2-55
Line key
A line key is a memory key with an indicator on an M7208, M7310, or M7324 telephone that
represents one of the system’s external lines. The system indicates whether the line that the
key represents is available, ringing, busy or on ~> hold by flashing or illuminating the
indicator. You press the line key to use the line (either to answer a call or to make one). You
also press the line key to take a call off hold.
M7100 telephones, and analogue telephones connected to the system with an Analogue
Terminal Adaptor do not have line keys. To use a line on one of these telephones you must use
the > exchange code or a => line pool access code. You will get an exchange line
automatically if your > prime line is an external line or a line pool.
The system automatically assigns a line key to a telephone when a line is assigned to that
telephone. If you don’t like where the system puts the line key, you can move the line to
another key. See Moving line keys,
Line number
A number that identifies a = line connected to the CCU. Exchange lines are numbered from
01 to 06, AC15A private circuits are numbered 07 and 08, and Direct Inward Access lines are
numbered from 11 to 26.
Line pools
A line pool is a group of lines used for making external calls. Line pools provide an efficient
way of giving a telephone access to external lines without requiring keys with indicators. For
information on assigning a line to a line pool, see Line.
Everyone in the office should have a list of the line pool access codes for the line pools their
telephones can use. |
Using a line pool | Feature JEJE)
You can use a line in a line pool to make an external call.
1. If you have a free internal line, dial a line pool access code on an internal line. (You do
not need the line pool feature code.) If you have no free internal line, enter the line pool
feature code ( [6 } {4 ]) and then a line pool access code.
Some displays shown when using a line pool on a telephone are listed below. For displays
associated with dialling telephone numbers, see Dialling.
Enter a line pool access code.
Access to the line pool you requested is denied in
Configuration programming.
You have entered an invalid line pool access code.
The line chosen by the system for your line pool request
became active before connecting with your call. Retry the line
pool request.
Compact System Coordinator Guide
2-56 / Line pools
There is no free key on which the line pool line can appear.
You have tried to access your line pool, but there are no lines
in the line pool or all the lines are busy. Use > Ring Again or
call again later.
Giving a telephone access to a line pool
Before a telephone can use a line pool it must be given access to that line pool.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press 0](N)(F](+] (€). The display reads Passwords.
Enter the = Installer password. The display reads A. Configuration.
Press [show __ ). The display reads 1. Line Data.
Press until the display reads 2. Line Access.
Press [show |]. The display reads Show extn#:.
Enter the extension number. The display reads Line assignment.
Press until the display reads Line Pool access.
Press [show |. The display reads Line Pool В:.
If you want to program access for a different line pool, press until the display
shows that line pool.
Press CHANGE to toggle the setting.
12. Press to exit or to continue in = Configuration.
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Assigning line pool access codes to line pools
A user gets access to a line pool by entering a line pool access code on their telephone. If there
is no access code for a line pool, that line pool cannot be used. A line pool access code can be
one to four digits in length. Codes starting with the same digit must be the same length. A line
pool access code cannot be the same as the first digit of an > extension number, and it cannot
be the same as a => routing table code.
Place the > programming overlay on any M7208, M7310, or M7324 telephone.
Press ©) N)(F) (1) (€). The display reads Password:.
Enter the > Installer password. The display reads A. Configuration.
Press [show]. The display reads 1. Line Data.
Press until the display reads S. Miscellaneous.
Press {show |]. The display reads Back9rnd music:.
Press until the display reads Line rool codes.
Press (show |}. The display reads Line rool R:.
If you want to program access for a different line pool, press until the display
shows that line pool.
10. Press CHANGE.
11. Enter the digits for the line pool access code (maximum four digits) and press OK. The
display shows the code for the next line pool.
12. Press to exit or to continue in = Configuration.
Notes
You do not usually need to enter the line pool feature code to use a line pool. Simply dial the
line pool access code on an internal line. If you have no free internal lines, you will need to
use the feature code to get a line pool. You will also need it to program access to a specific line
pool onto a memory key.
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Compact System Coordinator Guide
Line Redirection / 2-57
You can program a key to access a line pool by programming the line pool feature code and a
line pool access code onto a memory key in feature programming ((Feature___) *] (3 )). When
all the lines in a line pool are busy, the indicator for the line pool key turns on. The indicator
turns off when a line becomes available.
Your Norstar system can have three line pools, and a telephone can be given access to any
number of them. You can use a line pool only to make external calls.
Line Redirection
Line Redirection lets you redirect the calls coming in on your external lines to a telephone
outside the office. You can redirect exchange lines to ACISA private circuits and ACISA
private circuits to either exchange lines or private circuits, but you cannot redirect one
exchange line to another (which means this feature works only in networked systems). You
may choose to redirect all your external lines or only some of them.
You redirect lines at a telephone, but once redirected, the lines are redirected for the entire
system. You can only redirect lines that have line keys on the telephone you are using.
Not the same as Call Forward
Note the differences between Line Redirection and => Call Forward. The Call
Forward feature forwards all calls that arrive at a particular telephone to another
© telephone within the Norstar system. Line Redirection redirects only the lines you
specify, no matter which telephones they appear on, to a telephone outside the
Norstar system. Line Redirection takes precedence over Call Forward.
Redirecting your lines
1. Enter the Line Redirection feature code (Feature | ).
2. Select the line, line pool or intercom to be used for redirected calls. If intercom is
selected, enter a line pool code or destination code.
3. Enter the number to which calls will be redirected.
Select the lines to be redirected.
Give the system time to finish
If you use the ALL key to redirect all your lines, it is important that you wait until
all the lines on your telephone light up before pressing or OK. If you
© press or OK before all the lines light up, those lines not lit will not be
redirected.
Cancelling Line Redirection HE
You can cancel Line Redirection.
1. Enter the Cancel Line Redirection feature code ([Feature__] (+) (a).
2. Select the lines for which redirection is to be cancelled.
Compact System Coordinator Guide
2-58 / Line Redirection
Displays while redirecting lines
You will see some of the following displays while programming Line Redirection. The
displays you see while cancelling redirection are listed under the heading Displays while
cancelling redirection, below. For displays that occur while entering telephone numbers, see
Dialling.
Continue entering digits. Press BKSP or (s] la) (volume
down) to delete incorrect digits. Press OK or when
you are finished.
You cannot perform line redirection on an M7100 telephone.
Enter the telephone number to which you wish to redirect calls
using one of the following methods:
Press an external autodial key.
Enter an external telephone number of no more than 24 digits.
Then, press ог ОК.
Press or DK if the line you have chosen as the
outgoing line is a private circuit that does not require you to dial
digits.
You have tried to program redirection while someone else is
programming redirection. Only one person can program Line
Redirection at a time.
The line you are trying to use for redirecting calls is for
incoming calls only. Choose an outgoing line.
The intercom key was selected for use as the facility to place
the call on.
You have entered an invalid line pool code or an invalid
destination code.
The line you have selected is private to another telephone. Only
the owner of a private line can redirect it.
Press [¥] or ADD to begin redirection. Press REMOVE or [# ] to
cancel a previous redirection.
You have one external line on your telephone, but you need a
second line to perform line redirection. Redirect your external
line using a line pool as the outgoing line.
You are attempting to redirect a line and the line you have
chosen is the outgoing line you have selected as a destination.
You cannot redirect a line to itself. Select another line.
Enter a valid line pool access code.
This message appears when you have successfully redirected a
line or successfully cancelled redirection of a line.
You have attempted to redirect a line, but someone else has
already redirected that line. You may press OVERRIDE or (* } 10
override the previous redirection and redirect the line as you
wish.
Compact System Coordinator Guide
Line Redirection / 2-59
Select the line that will be used to redirect calls out of the
system, using one of the following methods:
— Press an external line key.
— Press and dial a line pool access code.
— Press a line pool key.
— Press an external autodial key.
Press the lines that are to be redirected. To deselect a line, press
it again. You may press ALL to redirect all your lines.
Continue to press the lines that are to be redirected. Press OK or
when you are finished.
The line you are attempting to redirect cannot be redirected
because the hardware does not support redirection. You will
also see this message if you attempt to redirect an ACISA
private circuit which is set to Auto Answer.
Displays while cancelling redirection
You will see the following displays while cancelling Line Redirection.
This line is redirected by someone else. Press OVERRIDE or
to cancel redirection of the line.
Press the lines that are no longer to be redirected. The lines light
up as you press them. Once you cancel redirection for a line you
cannot restore it by pressing the line again. You may press ALL
to cancel redirection for all your lines. When you are finished,
press OK or Hod].
Continue to press the lines that are no longer to be redirected.
Press OK or when you are finished.
Setting whether your telephone rings when a line is redirected
When Redirect Ring is turned on, a telephone rings briefly (a 200 millisecond burst) when a
call is redirected on one of its lines.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press [0] M] [1] [N]. The display reads Password: .
Enter the => Administration password. The display reads 1.59s sreed dial.
Press until the display reads 7. Permissions.
Press (show). The display reads Show extn#:.
Enter the extension number. The display reads ExtmLock:.
Press until the display reads Redirect ring:.
Press CHANGE to toggle the setting.
Press to exit or to continue in > Administration,
Notes
You can answer the telephone if it rings while you are in the middle of programming Line
Redirection, but none of the Norstar call handling features are available. If you need to use a
feature to process the call, you must quit Line Redirection programming by pressing the
key. Do not press or you will disconnect the call you are trying to process.
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Compact System Coordinator Guide
2-60 / Locking telephones
While you are programming Line Redirection, you do not receive any indication of calls that
appear but do not ring at your telephone.
The system does not check that the number you give for Line Redirection is a valid one. If you
redirect to an invalid number, redirection will fail. Using an > autodial key to enter the
redirection number helps avoid this possibility. An autodial key used for Line Redirection
must have a specific line programmed onto it.
The system can be set up so that redirected calls give a brief ring on telephones in the Norstar
system as they are redirected. These calls cannot be answered within the system until you
cancel redirection,
The line chosen for redirecting calls on other lines can still be used normally when it is not
busy on a redirected call. To avoid redirection failing because the chosen line is in use, choose
a line pool with several lines in it.
At the time of redirection, if a call cannot be redirected for some reason, then the call is routed
to the prime extension for the line.
Locking telephones
See Extension lock.
Long Tones
The Long Tones feature lets you control the length of a tone so that you can signal devices
such as fax or answering machines, which require tones longer than the standard 120
milliseconds.
I. While active on a call, enter the Long Tones feature code ( {Feature J (8 ] [0] [8 ]).
2. Use the key pad to produce the appropriate tones. Each tone will sound for as long as
you hold down the key.
You will see some of the following displays while using Long Tones.
At the appropriate time, press any key pad key. Hold each key
down for as long as necessary. You can cancel Long Tones by
pressing or [Hold J.
You have tried to use Long Tones when you are not on a call.
The person you are calling has pressed [Hola], cancelling
your Long Tones.
Notes
Long Tones can be used on any call except a => conference call.
You can use internal lines of the Norstar system to activate a device connected to an Analogue
Terminal Adaptor (ATA) in another area of your office, or external lines to access devices
outside the Norstar system.
Compact System Coordinator Guide
M7100 telephone / 2-61
M7100 telephone
The M7100 telephone is a Norstar telephone with a single-line display and a single memory
key with no indicator.
Because the M7100 telephone does not have any line keys it sometimes works slightly
differently from other Norstar telephones. Where other telephones may require you to select a
line key to answer a call, on the M7100 you simply pick up the handset. Where other
telephones require you to select a line key to take a call off hold, you press on the
M7100. The M7100 cannot have a Handsfree/Mute key. You will find special instructions for
the M7100 in the Notes section of some feature descriptions.
M7208 telephone
The M7208 telephone is a Norstar telephone with a single-line display, eight memory keys
with indicators, and handsfree capability.
M7310 telephone
The M7310 telephone is a Norstar telephone with a two-line display, three display keys, 10
memory keys with indicators, 12 dual-memory keys without indicators, and handsfree
capability. A & Busy Lamp Field can provide indicators for the M7310’s dual-memory keys.
Compact System Coordinator Guide
2-62 / M7324 telephone
M7324 telephone
The M7324 telephone is a Norstar telephone with a two-line display, three display keys, 24
memory keys with indicators, and handsfree capability. A = Central Answering Position
module can provide additional memory keys for the M7324.
Memory key
A memory key is any key on a Norstar telephone that can be programmed as a — line key, an
~ intercom key, a => Handsfree/Mute key, an > autodial key, or a P feature key. For the
number and types of memory keys on each Norstar telephone, see M7100, M7208, M7310,
and M7324. For the default programming of memory keys, see Appendix A: Programming
overview and defaults. See also Feature programming.
Message
Messages appear on the Norstar telephone display informing the recipient to call the person
who sent the message. Messages can only be sent within the Norstar system. Analogue
telephones attached to an ATA cannot receive messages, but can send them.
Sending a message m
You can leave a message on the display of another telephone in your Norstar system.
Enter the Message feature code ([Feature {1 ]).
2. On a telephone with a two-line display, press ADD. (This step is not necessary on a
telephone with a single-line display.)
3, Enter the extension number of the person you want to send the message to. The message
sent reads Message for vou.
Cancelling a sent message (+)
You can cancel a message that you have sent to someone.
|. Enter the Cancel Message feature code ([Feawre | [# ] {1 ]).
2. Enter the extension number of the person you sent the message to.
Viewing the messages you have received
(single-line display) 6) 6)
1. Enter the View Messages feature code ( [Feature J (6 ] (5 ]). The display shows the first
message you received.
2. Press [] or [#] to move through your messages.
Viewing the messages you have received (two-line display)
1... Press MSG. The display shows the first message you received.
2, Press NEXT to move through your messages.
Compact System Coordinator Guide
Message / 2-63
Replying to a message (single-line display)
While viewing the message you want to reply to:
1. Press (0) to call the person who sent the message.
Replying to a message (two-line display)
While viewing the message you want to reply to:
|. Press CALL.
Viewing the messages you have sent
(two-line display) a
|. Enter the Message feature code ( [Feature —_J(1)).
2. Press SHOW to display your first sent message.
Erasing messages you have received (single-line display)
While viewing the message you want to erase:
|. Press (Hod J.
Erasing messages you have received (two-line display)
While viewing the message you want to erase:
I. Press ERASE.
You will see some of the following displays while sending and receiving messages.
When reviewing the messages you have sent, press NEXT or (¥]
and (r) to view the other messages, or ERASE or (Hold | to
erase the message on the display.
This is the first message in the list. Press NEXT or [*] to see the
next message. Press CALL or [0] to reply to the message. Press
ERASE or [Hold | to erase the message.
You have tried to send a message to an Analogue Terminal
Adaptor. This device cannot receive messages.
You have entered an invalid number while attempting to cancel
a message.
Dial the internal number of the extension you sent a message
to, and now wish to cancel.
You have tried to send a message to an invalid internal number
or to a telephone that is out of service.
You have a message waiting. Press MSG to review the message
or enter 6) 5) 1югер\у.
SHOW appears only if you have outstanding messages. Press
SHOW to review or erase messages you have sent. Press ADD to
send a new message.
Enter the extension number of the extension to which you
would like to send a message.
You have several messages waiting. Press MSG to review the
messages or 6](5] to reply to the first message.
You have no line key free with which to reply to a message.
Compact System Coordinator Guide
2-64 / Miscellaneous
You don’t have any messages to cancel or there are no
messages to scan through.
You are at the beginning of your list of messages.
You are trying to send a message to an extension whose
message waiting list is full.
You have tried to send a message but your extension’s list of
sent messages is full. Cancel one of the messages you have
sent, if possible, or wait until you have received a reply to one
of those messages.
Notes
You can send up to four messages to different extensions. Each extension, including the prime
extension, can receive up to four messages from different extensions, but only one message
from any one extension. Direct-Dial extensions can receive up to four messages, but can send
up to 30 messages.
Any message can be cancelled either by the person who sent it or by the person who received
it. If your reply to a message is forwarded or is answered at another extension using the Call
Pickup feature, the message remains on your extension until you cancel it or successfully
contact the extension that sent the message.
Miscellaneous
Miscellaneous is a group of settings in Configuration programming that control various
aspects of system operations. See Appendix A: Programming overview and defaults, for an
overview of Configuration programming.
Moving line keys
You can move external lines to different keys on your telephone. You can use this feature to
arrange your lines in the way that makes the most sense to you.
Moving a line to a different key 7
|. Enter the Move Lines feature code ([Feature | (1).
2. Press the key you want to move the line from.
3, Press the key you want to move the line to.
You see some of these displays while moving lines.
You moved a line to the position of another line. The system
exchanged the two positions.
You have tried to move a line to a key that cannot be used as a
line key, such as a Handsfree/Mute key.
Press the key of the line you want to move. Press QUIT or
when you have finished moving lines.
Press the key you want to move the line to. Neither of the keys
is erased. The lines, or the line and feature, simply switch
places.
The key you are trying to move is not a line key. If you are
trying to switch a line and a feature, move the line to the feature
“key and not vice versa.
Compact System Coordinator Guide
Moving telephones / 2-65
Moving telephones
The Automatic Telephone Relocation feature lets you move your telephone from one
extension jack to another without it losing any of its custom programming. The feature is
enabled in > Configuration programming. By default it is off.
Mute
Wait one minute between moves
After moving a telephone, wait one minute before moving the telephone a second
time or changing the telephone’s extension number. The CCU may take up to 60
seconds to recognise a telephone moved to a new location.
Don't fill old socket before relocating telephone
When moving a telephone with Automatic Telephone Relocation turned on, do not
connect another telephone to the extension jack of the telephone you are moving
before connecting that telephone to a new extension jack.
If you connect a telephone of the same type to the vacated extension jack, that
telephone will receive the programming of the original telephone.
If you connect a telephone of a different type to the vacated extension jack, that
telephone will receive default programming, and the original telephone’s
programming will be lost.
Turning Automatic Telephone Relocation on and off
mM SUN
Place the & programming overlay on any M7208, M7310, or M7324 telephone.
Press ©) NM] FE] ([](c]. The display reads Password: .
Enter the > Installer password. The display reads A. Configuration.
Press (show ). The display reads 1. Line Data.
Press until the display reads 5. Miscellaneous.
Press [Show ). The display reads Backgrnd music:.
Press until the display reads Extn relocatn:.
Press CHANGE to toggle the setting.
Press to exit or to continue in > Configuration.
Notes
Itis advisable to turn Automatic Telephone Relocation off after the telephone installation and
programming has been completed, rather than before it has been completed. This provides you
with more flexibility in testing equipment.
If this feature is off while a telephone is moved, that telephone’s extension number and
Administration data remain with the physical port on the CCU, and the telephone will not
receive the original programming when it is reconnected elsewhere.
See Handsfree calls.
Compact System Coordinator Guide
2-66 / Names
Names
Names can be assigned to system E speed dial numbers, external lines, extension numbers,
and => Service Modes. A system speed dial name can be 16 characters long. Seven characters
can be assigned to identify and personalise each extension, line or Service Mode.
You can personalise your office communications by assigning names to the lines and
extensions in the Norstar system. The extension's default name is its extension number. The
line's default name is its line number (for example, “Line 01”).
Naming an extension
Place the => programming overlay on any M7208, M7310, or M7324 telephone.
Press (A) [D) (M] 1) (N). The display reads Password:.
Enter the = Administration password. The display reads 1.Svs sreed dial.
Press until the display reads 2. Names.
Press [show ____). The display reads Extn names.
Press [Show |. The display reads Show extn#:.
Enter the extension number. The display shows the current name.
Press CHANGE.
Enter the = characters of the name or press to restore the default name.
0. Press to exit or to continue in > Administration.
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Naming a line
Place the => programming overlay on any M7208, M7310, or M7324 telephone.
Press CD) M) DN). The display reads Password:.
Enter the = Administration password. The display reads 1.5v9s speed dial.
Press until the display reads 2. Names.
Press [show]. The display reads Exth names.
Press until the display reads Line names.
Press (Show J. The display reads Show line. —
Enter the line number. The display shows the current name.
.. . Press CHANCE.
0. Enter the — characters of the name or press to restore the default name.
I. Press to exit or to continue in > Administration.
Notes
Line and extension names can contain both letters and numbers, but cannot be longer than
seven characters. The # and * symbols cannot be used in names.
< = 0 © NOUR WN
The system allows you to assign the same name to both lines and extensions in your system.
To avoid confusion, do not assign the same name to two extensions, or to both an extension
and a line in your system. Use creative combinations of initials, abbreviations, or even
nicknames, to give each extension a unique name.
Two lines cannot have the same name. If you enter a line name that has already been used, the
telephone beeps, and Use unisue name appears on your telephone’s display.
Compact System Coordinator Guide
National Code Change / 2-67
National Code Change
You will need to reprogram any => system speed dial numbers stored on your Norstar system
that are affected by the national code change. Remind every Norstar user on the system to
reprogram their personal speed dial and > autodial numbers.
You should make any changes during the Dual Access period (1st August, 1994 to 16th April,
1995). During this period you have the choice of dialling either the old codes or the new ones.
Reprogramming local numbers
No changes are required to local numbers (those not starting with “0”) unless you are subject
to local renumbering schemes. For example:
° If you are in Bristol or Nottingham, put “9” in front of local numbers.
' If you are in Leeds, Leicester or Sheffield, put “2” in front of local numbers (see national
codes below and any re-numbering information given to you locally).
Reprogramming national codes (STD codes)
You will need to add the digit “1” after the leading digit 0”. For example, “0256” becomes
“01256” and “071” becomes “0171”.
You will also need to change the codes for:
Bristol (from 0272 xxx xXx to 0117 9xxx xxx)
. Nottingham (from 0602 xxx xxx to 0115 9xxx xxx)
. Leeds (from 0532 xxx xxx to 0113 2xxx xxx)
° Leicester (from 0533 xxx xxx to 0116 2xxx xxx)
° Sheffield (from 0742 xxx xxx to 0114 2ххх ххх)
Reprogramming international codes
You will need to change international codes, that is, those starting with “010”, to start with
“00”,
Reprogramming non-geographic codes
Non-geographic codes such as 0800, Premium Services, and mobile telephones are generally
not affected, but Radio Paging Services starting with 0426 or 0893 will need to add the digit
“1” to become 01426 and 01893,
Reprogramming restrictions
If the codes have changed for numbers you are restricting, you will need to add restriction
programming for the new codes.
Reprogram restrictions as soon as possible
It is recommended that you reprogram your restrictions as soon as possible.
Your restrictions should be reprogrammed before the start of the Dual Access
o period. Make sure that both old and new codes are restricted during the Dual Access
period.
To restrict international (ISD) calls only, add an entry to your restriction table to bar calls
starting with 00.
To restrict national (STD) and international (ISD) calls no changes should be required as Table
Entry 01 will still bar all calls starting with “0”.
Compact System Coordinator Guide
2-68 / Overlay
You do not need to reprogram your specific restrictions unless the codes are affected by the
National Code Change. For example, you do not need to reprogram restrictions for Premium
Services (0898) or mobile telephones (0850).
Overlay
See Programming overlay.
Overrides
An override is used to create an exception to a = restriction. For example, if you want to
prohibit long distance calls except for those to your branch office, assign the restrictions that
prevent long distance calls, then program an override for the branch office number and assign
it to the appropriate lines or extensions.
To set up an override, you first add the override number to the override table, which has room
for 10 entries, and then assign overrides from the table to the appropriate lines and extensions.
An override can be up to 14 digits long.
Adding an override to, or editing an entry in the override table
Place the & programming overlay on any M7208, M7310, or M7324 telephone.
Press [+] [0] ™] [JN]. The display reads Password: .
Enter the => Administration password. The display reads 1.Sys sreed dial.
Press until the display reads 6. Overrides.
Press [snow |. The display reads Table entries.
Press [show |. The display reads #81: followed by the current override for table
entry 01, if any.
Press until the display shows a blank entry or the entry you want to change.
Press CHANGE. Any previous entry is erased.
SUSE
0 —
- Enter the new override for that particular table entry. Remember that the maximum
number of digits or asterisks is 14.
10. Press to exit or to continue in = Administration.
Applying an override to a line
Place the > programming overlay on any M7208, M7310, or M7324 telephone.
Press (D) (M] [1 (N). The display reads Password: .
Enter the = Administration password. The display reads 1.Sys sreed dial.
Press until the display reads 6. Overrides.
Press . The display reads Table entries.
Press (Next). The display reads Arel ied to lines.
Press [show]. The display reads Show limne:.
Enter the line number. The display shows the first override from the table, with Y (Yes)
or N (No) to indicate whether the override is applied.
9. Use to move through the overrides. Use CHANGE to toggle each override on
or off for that line.
10. Press to exit or to continue in — Administration.
MSN HN m
Compact System Coordinator Guide
Page
Page / 2-69
Applying an override to an extension
Overrides can be assigned to extensions to bypass restrictions on those extensions. Overrides
assigned to an extension affect calls made from that extension on any line assigned to it.
Place the > programming overlay on any M7208, M7310, or M7324 telephone.
Press ©] M) (1) (N}. The display reads Password: .
Enter the > Administration password. The display reads 1.5s speed dial.
Press until the display reads 6. Overrides.
Press . The display reads Table entries.
Press until the display reads AFFl ied to extns.
Press [Show __). The display reads Show extni#:.
Enter the extension number. The display shows the first override from the table, with Y
(Yes) or N (No) to indicate whether the override is applied.
9. Use to move through the overrides. Use CHANGE to toggle each override on
or off for that extension.
10. Press to exit or to continue in > Administration.
Notes
Overrides apply from left to right, starting at the left most character. For example, an override
489 permits calls that begin with “489”, but has no effect on numbers that contain “489” in
other positions (for example, 754899912).
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The universal override for all restrictions is a string of 14 asterisks (*). When this override is
applied to a line or extension, any number can be dialled on that line or extension.
Overrides that apply to one extension can be copied to another extension,
Overrides that apply to one line can be copied to another line.
If your overrides are not permitting calls as intended, they may not be applied to the correct
lines or extensions. For example, a number may be blocked by more than one restriction, or a
number may bypass à restriction on an extension, but be blocked by a restriction on a line.
Page allows you to make announcements over the speakers of Norstar telephones. You may
also make page announcement through an external loudspeaker if you have one installed.
You can assign telephones to one of three page zones so that people can page different parts
of the office without disturbing the whole office.
Making a page announcement eje]
You can make announcements over the Norstar system.
Enter the Page feature code ( [Feature] [6] (0 ]).
Choose a page type.
If necessary, choose a zone.
Make your announcement.
Press [Ris).
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Compact System Coordinator Guide
2-70 / Park timeout
Page types are :
through the telephone speakers (internal page)
[2] through an external speaker (external page)
both internal and external (combined page)
You will see some of these displays while making a page announcement.
Enter the desired zone number (0-3) or press ALL to page to all
zones. (0 equals all zones.)
You have entered a page zone code that is not between 0 and 3.
Select the type of page you want by pressing:
or EXTNS — internal page
or SPKR — external page
[8 } or BOTH — combined page
The time allotted for paging has expired.
You are paging the zone indicated. Press or
when you are finished paging.
A page is already being made in the page zone you have
requested.
Paging shortcuts
Instead of entering the Page feature code followed by the page type, you can enter the
following shortcut codes.
Internal (6 ][1] and zone (0 to 3)
External [6 } 2 ] (type 2 has no zones)
Combined (6 } [3 ] and zone (0 to 3)
Assigning a telephone to a page zone
You can assign a telephone to one of the system's three page zones. The options for this setting
are NO, 1, 2, and 3. The default is 1.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press (M) (1) (N). The display reads Password:.
Enter the > Administration password. The display reads 1.SYs sreed dial.
Press until the display reads 7. Permissions.
Press [show]. The display reads Show extn#:.
Enter the extension number, The display reads ExtnLock:.
Press until the display reads Page zone: .
Press CHANGE to change the setting.
Press to exit or to continue in > Administration.
Notes
You can make an announcement to one person by placing a > Voice Call to their telephone.
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Park timeout
See Call Park.
Compact System Coordinator Guide
Password / 2-71
Password
A password is a specific sequence of digits that is entered from the key pad to gain access to
Norstar programming. A password is required for = System Startup, = Configuration, and
> Administration programming. Passwords can be assigned to help control the programming
and use of your Norstar system.
See also Restriction password.
Pause
See Host system signalling codes.
PBX template
This is one of the three Norstar system templates. In the Private Branch Exchange (PBX)
template, lines 01 to 04 appear on extension 21, but no lines appear on any other telephones.
Each telephone is assigned access to line pools A and C.
PCct delay
See ACISA private circuit.
Permissions
Permissions is a collection of settings in > Administration programming that control what
people can do with their telephones. For an overview of Administration programming, see
Appendix A: Programming overview and defaults.
Personal Speed Dial
The Norstar system provides 24 two-digit > speed dial codes (71-94) that can be programmed
independently at each telephone.
Pickup group
An extension can be placed into one of four = Call Pickup groups. A call ringing at an
extension within a pickup group can be picked up at any other extension within the same
pickup group.
Port number
The identification number of a specific point of connection to the Norstar system.
Power-fail telephone
The power-fail telephone is an analogue telephone (not a Norstar telephone) that functions
independently of the Norstar system. You can use the power-fail telephone only when your
Norstar system is disconnected or without mains power. The power-fail telephone is usually
located near the CCU. If there is no power-fail telephone next to the CCU, plug a standard
analogue telephone into the power-fail telephone jack located near the CCU.
Pre-Dial
See Dialling modes.
Compact System Coordinator Guide
2-72 / Prime extension
Prime extension
Norstar allows you to set up a telephone to provide backup answering for incoming calls on
external lines. If a telephone is assigned as a prime extension for a line, the telephone rings for
any unanswered calls on that line. By default, extension 21 is the prime extension for all lines,
but you can set up a different prime extension for each line.
If yours is a prime extension, you may see the following displays.
The person at telephone 23 has forwarded a call to you using
Do Not Disturb.
The system has transferred a call to you from a telephone in Do
Not Disturb mode.
Nobody answered this call so the system transferred it to you.
(See Delayed Ring Transfer.)
Someone has parked, or transferred a call on line 01, but no one
has answered it. Press CALLBACK or the line key to connect to
the call.
There is no telephone that can receive a call on line 01 so the
system has transferred it to you.
The call coming in on line 07 was intended for > Direct
Inward Access line 16. Line 16 is busy so the call has come to
you.
Changing the prime extension for a line
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press (*] CIN) FJ (a). The display reads Password.
Enter the = Installer password. The display reads A. Configuration.
Press [show |. The display reads 1. Line Data. -
Press (show). The display reads Show line:.
Enter the line number, The display reads External handl ng.
Press [Next |. The display reads Internal handlng.
Press (Show |. The display reads Line tyre:.
Press until the display reads Prime extn:.
Press CHANGE.
Enter an extension number or press to assign no prime extension.
12. Press to exit or to continue in > Configuration.
Notes
See also Redirected calls.
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Prime line
If you assign a prime line to a telephone, that line is selected automatically whenever the
telephone handset is lifted, the Handsfree/Mute key is pressed, or an automatic dialling feature
is used.
The prime line can be any one of the > lines assigned to the telephone, any one of the — line
pools to which the telephone has access, or an = intercom line. The default is intercom.
Compact System Coordinator Guide
Priority Call / 2-73
Assigning a prime line to a telephone.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press ©) IN] [F](] [a]. The display reads Password: .
Enter the = Installer password. The display reads A. Configuration.
Press [show]. The display reads 1. Line Data.
Press until the display reads 2. Line Access.
Press (show). The display reads Show extn#:.
Enter the extension number. The display reads Line assignment.
Press until the display reads Prime line:,
Press CHANGE to change the setting.
Press to exit or to continue in > Configuration.
Notes
Prime line is not associated with the assignment of a prime extension.
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If intercom is chosen as the prime line, and automatic dialling (see Dialling modes) is required,
the telephone must have access to a > line pool. This enables features such as Speed Dial and
Last Number Redial to select an external line automatically.
If intercom is chosen as the prime line for an M7100 telephone or an analogue telephone
connected to an > Analogue Terminal Adaptor, the telephone must have access to a line pool
or a specific line in order to access external lines.
An external line must be assigned to the telephone in Line assignment before it can be assi gned
as the prime line to the telephone.
A line pool must be assigned to the telephone in line pool access before a line pool can be
assigned as the prime line to the telephone.
Priority Call
This feature allows you to make an internal = Voice Call when the Norstar telephone you are
calling is idle, busy or has = Do Not Disturb activated. Only people with a legitimate need to
make Priority Calls should have the feature enabled for their telephones.
If you get a busy signal when you call someone in your office, you can interrupt them. Use this
feature for urgent calls only.
Making a Priority Call EJE]
1. Enter the Priority Call feature code ([Feature”_ )(s J[9)).
2. Wait for a connection, then speak.
A person who receives a Priority Call while they are on another call has eight seconds to accept
or reject the call. If the person does nothing, the Priority Call feature puts their active call on
> Exclusive Hold and connects your call.
Compact System Coordinator Guide
2-74 / Privacy
You will see some of these displays while making a Priority Call.
Notes
If Call Forward is active at the telephone you are trying to reach, your call is forwarded.
You tried to place a Priority Call to another Norstar telephone.
The person you called has blocked your call. Try to call the
person later,
You have tried to make a Priority Call, but this feature has not
been assigned to your telephone.
You have attempted to use the Priority Call feature with no
ringing or busy tone on the line. Use Priority Call only when
you hear ringing or a busy tone.
The party you are calling has eight seconds to decide whether
to accept or reject your Priority Call.
The telephone you are calling is already on a Priority Call or is
unable to receive Priority Calls.
If the telephone receiving the Priority Call is in a conference call, the other two parties are
automatically put on hold when the Priority Call is accepted.
Allowing a telephone to make Priority Calls
By default, telephones are not allowed to make Priority Calls. If you want a telephone to be
able to make a Priority Call, you must enable Priority Calling for that telephone.
oO 90 3 сом А Ню г
Privacy
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press (D) [M] (T ] IN]. The display reads Password: .
Enter the = Administration password. The display reads 1.Svs sreed dial.
Press until the display reads 7. Permissions.
Press (show J. The display reads Show extn#:,
Enter the extension number. The display reads ExtnLock:.
Press until the display reads Priority call:.
Press CHANGE to toggle the setting.
Press to exit or to continue in > Administration.
If Privacy is turned off, someone can join an established two-way call on another telephone in
the system by pressing the line key of the line in use at another telephone. Privacy is turned off
for an individual call at the telephone that made or answered the call. See Conference.
Private line
A line may be assigned to one telephone as a private line. The line cannot appear on any other
telephone, except the => prime extension for that line. Private lines cannot be placed into line
pools. See Line.
Programmed Release
See Host system signalling codes.
Compact System Coordinator Guide
Programming / 2-75
Programming
Programming enables you to set various characteristics of the Norstar system. Programming
includes system-wide settings and individual line and telephone settings.
Programming overlay
The two programming overlays are paper templates that you place over the top four memory
keys on the M7310 or M7324. On the M7208, the overlay fits over the eight memory keys
down the right side of the telephone. The overlay labels indicate the special functions that the
keys assume during — programming. These keys, in conjunction with the = display keys,
provide options for moving through the programming display messages.
You will find the programming overlays at the back of this book.
The M7310 and M7324 programming overlay
a в
Norstar Programming Overlay
Heading | NN Г ) Show
Back | N | ( | Next
\ _
The M7208 programming overlay
mr
SCAN / YES
—— | ) COPY
) BKSP
NO
CHANGE
REMOVE
M7208 Programming Overlay |
| ADD
DEFRULT
Heading
RETRY
| Show
<=-UTEW->
Do | Back
) Next
OK
Compact System Coordinator Guide
2-76 / Public line
Public line
A public line is an external line that can be assigned to any telephone. See Line.
Pulse/tone dialling
See Dialling and Line.
Recall
See Host system signalling codes.
Recall signalling
The Norstar system can send Recall signals to a host exchange or PBX to access special
features. If your Norstar system is connected to other systems in a private network over
ACI15A private circuits, the system can use Recall signalling to reduce the number of lines
needed to route calls over the network. To send a Recall signal, see Host system signalling
codes.
Your system must be programmed to send the kind of Recall signal recognised by a host
exchange or PBX.
Setting the type of recall signal your system sends to the exchange
The options are Timed brk, Earth500, Earth1000, and Earth1500. The default is Timed brk.
Call before changing
Call the Advice Line before changing this setting.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press ©) N]F) (1) €]. The display reads Password: .
1
2
3 Enter the > Installer password. The display reads A. Configuration.
4. Press [show]. The display reads 1. Line Data.
5. Press [show]. The display reads Show 1 ine:.
6 Enter the line number. The display reads External handlng:.
7. Press . The display reads Recall :.
8. Press CHANGE to change the setting.
9
Press to exit or to continue in = Configuration.
Setting Recall signalling for exchange lines
Some exchanges respond to a Recall signal (see Host system signalling codes) by providing
an alternative line, while others do not. If your exchange provides an alternative line, the
Norstar = restrictions need to be reset and applied to the new call. Recall at Exchange controls
whether the Norstar restrictions are reset when the Recall feature code is entered or a
programmed Recall key is pressed while on a call. The default is N (No).
If your host system responds to Recall by providing an alternative line, make sure this setting
is changed to Y (Yes). This allows the restrictions to be applied to the digits dialled after the
Recall signal.
Compact System Coordinator Guide
Recall signalling / 2-77
If your host system does not respond to the Recall signal by providing an alternative line,
choose N (No) for this setting. This prevents a Recall signal from resetting the Norstar
restrictions. This prevents unauthorised use of restricted telephone numbers when the host
system does not provide an alternative line.
Call before changing
Call the Advice Line before changing this setting.
e
I. Place the = programming overlay on any M7208, M7310, or M7324 telephone.
2. Press (0) (N) (F] [7 (6). The display reads Password:.
3. Enter the” Installer password. The display reads A. Configuration.
4. Press [show —_). The display reads 1. Line Data.
5. Press [show]. The display reads Show line:.
6. Enter a line number. The display reads External handl ng.
7. Press [show |]. The display readsRecall:.
8. Press until the display reads Recall at EXCH:.
9. Press CHANGE to toggle the setting.
10. Press to exit or to continue in >> Configuration.
Setting Recall signalling for AC15A private circuits
Recall signalling over AC15A private circuits helps to minimise the number of lines needed
when calls are transferred to other systems in the private network.
You must determine whether the switch at the far end of an AC15A private circuit is capable
of processing Recall signals. If the far node can process Recall signals, Recall at EXCH for
ACI 5A private circuits should be set to Y (Yes). The default is N (No).
Only a qualified installer should change this setting
This setting affects the correct operation of your system. It should be changed only
by a qualified installer. Do not attempt to change this setting yourself.
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Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press ©) MN) FJ) {1 6]. The display reads Passwords.
Enter the > Installer password. The display reads A. Configuration.
Press [show ). The display reads 1. Line Data.
Press . The display reads Show line:.
Enter an AC15A private circuit number. The display reads External hand] ng.
Press (show |. The display reads Ans mode:
Press until the display reads Recall at EXCH:.
Press CHANGE to toggle the setting.
Press to exit or to continue in > Configuration.
Compact System Coordinator Guide
2-78 / Receive tones
Receive tones
The Receive tones setting determines whether or not a device connected to a telephone port
receives tone dialling signals from another telephone.
This setting should be set to Yes only when the device connected to the telephone port is
controlled by the tone signals it receives. The most common example of this would be a fax
machine or answering machine connected to the system with an = Analogue Terminal
Adaptor,
Setting whether a device receives tones
Place the — programming overlay on any M7208, M7310, or M7324 telephone.
Press [A] [0] Mm] 1] [N]. The display reads Password:.
Enter the => Administration password. The display reads 1.5Ys sreed dial,
Press until the display reads 7. Permissions.
Press . The display reads Show extn#:.
Enter the extension number. The display reads Extnlock: .
Press until the display reads Receive tones:.
Press CHANGE to toggle the setting.
Press to exit or to continue in > Administration.
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Received number
The Received number setting specifies the digits that the Norstar system must receive on an
incoming line to select a specific = Direct Inward Access line, By default, the Received
number is set to match the starting extension number when the system is first turned on. See
System Startup.
Received number is not the same as DIA line number
The Received number and the > Direct Inward Access line number are not the
same. For example, you can program Direct Inward Access line number 11 to ring
e when the Norstar system receives the digits 34,
A Received number cannot be the same as another Received number or the = Auto number.
It also cannot start with the same first digit as any > line pool code.
The length of the Received number can be one to seven digits. The default length matches the
length of the starting extension.
Programming Received number
Place the / programming overlay on any M7208, M7310, or M7324 telephone.
Press ©] №) Е) [|] ©). Тбе display reads Password:.
Enter the > Installer password. The display reads A. Configuration.
Press (show |. The display reads 1. Line Data.
Press [snow]. The display reads Show line: .
Enter the line number of a DIA line (11 - 26). The display reads Rec’d #:.
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Compact System Coordinator Guide
Redirected calls / 2-79
7. Press CHANGE,
8. Enter a number. Use BKSE if required.
9. Press to exit or to continue in = Configuration.
Received number must be correct length
If the number of digits entered does not match the Received number length, the
Received number remains at the previous value.
Changing the Received number length
Received numbers will be set to None
When you change the Received number length, any existing Received numbers are
reset to None.
1 Place the => programming overlay on any M7208, M7310, or M7324 telephone.
2. Press (0) [N) (F] (1) (6). The display reads Password: .
3 Enter the > Installer password. The display reads H. Configuration.
4. Press . The display reads 1. Line Data.
5. Press until the display reads 6. System Data.
6. Press {show |]. The display reads Individual extns.
7. Press until the display reads Rec? d * lensth:.
8 Press CHANGE to change the setting.
9
. Press [vex! ). The display reads Clear rec?d *=?.
10. Press YES,
11. - Press to exit or to continue in > Configuration.
Redirected calls
Norstar gives you many features that allow you to redirect your calls in various ways. These
include: = Transfer, = Call Park, > prime extension, => Call Forward, Call Forward
Override, Call Forward on Busy, Call Forward No Answer, = Do Not Disturb, and = Do Not
Disturb on Busy.
Note the order of precedence of these features so that calls do not get routed inappropriately
through your system. Call redirection features are invoked in this order: Call Forward, Call
Forward No Answer, Call Forward on Busy, Do Not Disturb on Busy, Do Not Disturb, and
Call Forward Override.
This means, for instance, that if a telephone has Do Not Disturb turned on, and is forwarding
its calls to you, you cannot call that telephone using Call Forward Override since Do Not
Disturb is active for that telephone,
Call Forward and Do Not Disturb features take precedence over prime extension designation,
Calls redirected to the prime extension are redirected again if the prime extension has a Do
Not Disturb or Call Forward feature active. (For this reason you should make sure calls will
still be handled properly before you use Call Forward or Do Not Disturb on a prime extension.)
Compact System Coordinator Guide
2-80 / Redirection
Call Forward and Do Not Disturb features take precedence over Transfer, A transferred call is
redirected again if the transfer destination has Do Not Disturb or Call Forward active.
Call Park takes precedence over all other redirection features. You can retrieve a parked call
from any telephone, regardless of its Do Not Disturb or Call Forward settings.
Redirection
See Line Redirection.
Redirect ring
See Line Redirection.
Remind delay
This is the time before a call on hold causes a reminder tone and message on the display of the
Norstar telephone where it is held. Remind delay, a parameter of the Held Line Reminder
feature, is assigned in Configuration programming. See Hold.
Restriction password
A restriction password is a four-digit password that allows you to make calls that are normally
not permitted because of call restrictions programmed in your system.
Your system supports the use of up to 25 separate restriction passwords, numbered from 0 to
24,
You must enter the restriction password each time you make a restricted call.
Using a restriction password
Either before or after you select a line for your call:
I. Enter the Restriction Override feature code ( [Feature ) (€) £] ).
The display becomes blank.
Enter the password. It does not appear on the display as you enter it.
3. Make your call.
Assigning or editing a restriction password
Place the > programming overlay on any M7208, M7310, or M7324 telephone.
Press D} M] [1] (N]. The display reads Password: .
Enter the = Administration password. The display reads 1.Sys speed dial.
Press until the display reads 9. Passwords.
Press (show ]. The display reads Admin. Password.
Press until the display reads Restriction Psud.
Press {show ). The display reads Show rswd:.
Enter a password number. The display shows the current password assigned to that
number.
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9. Press CHANGE, The display shows the password number followed by a cursor.
10. Enter a new four digit password. Use BKSP for corrections.
11. Press (Next). The display shows the next restriction password that you can assign
or edit.
12. Press to exit or to continue in > Administration.
Compact System Coordinator Guide
Restrictions / 2-81
Restrictions
Telephones and lines may be restricted from dialling certain telephone numbers (such as long
distance calls). You can define up to 30 restrictions of up to 8 characters each.
A restriction is a sequence of digits. Whenever someone dials a call on a telephone or line that
has a restriction on it, the system checks the dialled digits against the restrictions. If they
match, the system blocks the call. The digits are matched from the beginning only, so that a
restriction of 432 would prevent you from dialling 4325679 but would not prevent you from
dialling 1432576.
To place arestriction on a line or telephone, you must first add the restriction to the restrictions
table and then apply the restriction to the line or telephone.
Your Norstar system comes with the four default restrictions listed in the following table.
Table Default Purpose of restriction
entry # restriction
#01 0 This restriction prevents long distance calls.
#02 1 This restriction prevents calls to the telephone operator, who
may place a long distance call.
#03 010 This restriction prevents calls to international numbers.
#04 00 This restriction also prevents calls to international numbers
(notably Ireland).
You can also program your own restrictions. The asterisk, *, represents any digit.
Adding a restriction to, or editing an entry in the restrictions table
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10.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press DJ (m] (1) (M). The display reads Password: .
Enter the => Administration password. The display reads 1.Sys speed dial.
Press until the display reads 5. Restrictions.
Press [show]. The display reads Table entries.
Press (snow |]. The display reads #81: followed by the current restriction for table
entry Ol.
Press until the display shows a blank entry or the entry you want to change.
Press CHANGE. Any previous entry is erased.
Enter the new restriction. Remember that the maximum number of digits or astensks
1s &.
Press to exit or to continue in > Administration.
Applying a restriction to a line
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Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press [0] M] (J [N]. The display reads Password: .
Enter the = Administration password. The display reads 1.Sys speed dial.
Press until the display reads 3. Restrictions.
Press . The display reads Table entries.
Press [Next |]. The display reads Arrl ied to lines.
Press [show |. The display reads Show line:.
Compact System Coordinator Guide
2-82 / Ring Again
10.
Enter the line number. The display shows the first restriction from the table for that line,
with Y (Yes) or N (No) to indicate whether the restriction is applied.
Press to move through the restrictions. Press CHANGE to toggle each
restriction on or off for that line.
Press to exit or to continue in =~ Administration.
Applying a restriction to an extension
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10.
Place the => programming overlay on any M7208, M7310, or M7324 telephone.
Press [©] (M] (J [N]. The display reads Password: .
Enter the > Administration password. The display reads 1.545 sreed dial.
Press until the display reads 5. Restrictions.
Press [Show]. The display reads Table entries.
Press until the display reads Arrl ied to extns.
Press [Show — ”]. The display reads Show extn#:.
Enter the extension number. The display shows the first restriction from the table for that
extension number, with Y (Yes) or N (No) to indicate whether the restriction is applied.
Press to move through the restrictions. Press CHANGE to toggle each
restriction on or off for that telephone.
Press to exit or to continue in = Administration.
Notes
If you want to reserve a certain line or telephone for incoming calls, apply a wild card
restriction *. This blocks the dialling of any digit, thereby prohibiting all outgoing calls.
Ring Again
See Dialling.
Ringing lines
See Line.
Ringing someone
See Dialling.
Ring type
You can choose one of four distinctive rings for your telephone. This makes it easier to identify
calls to your telephone in an open office.
1.
2.
Enter the Ring Type feature code ( 6))-
Choose the ring type you want.
This is the display you will see when choosing a ring type.
Press (1). 2), (3). [4] or NEXT. You hear the selected ring for
two seconds. Repeat until you hear the ring you prefer, then
press or OK.
Compact System Coordinator Guide
Ring volume / 2-83
Ring volume
You can set the volume level of your telephone’s ring.
1. Enter the Ring Volume feature code ( [Feature | [0 ]). The telephone rings.
2. Press to adjust the volume.
This is the display you will see while setting the ring volume.
Press either side of the volume bar ((4»] )))to adjust the
volume.
Rls key
The Release (Rls) key ends a call in the same way that hanging up the handset does. The
Release key is also used to end = Configuration and > Administration programming.
Routing table
The routing table is primarily used by systems in a private network. When you select an
internal line and dial, the numbers you dial are checked against the routing table. If you dial a
routing table code, the system selects the line pool specified in the table and dials out any
number associated with the routin g table entry, followed by the rest of the number you dial.
For example, you may have a routing table entry set up like this:
Destination code Line pool Dial out
24 C 67
If you dial the number 2498 on an internal line, the system matches the first two digits of your
number to the destination code in the routing table. It then strips off the 24 from your number,
selects line pool C, dials the dial out entry, 67, onto the line pool line, and then dials the rest
of your number, that is, 98. This means that when you press and dial 2498, the
system selects line pool C and dials 6798.
If the number you dial does not match any destination code in the routing table, it is treated
like a normal internal call.
Routing tables let you set up uniform dialling across your company, especially if you have a
private network. If all the systems in your company have properly programmed routing tables,
it is possible to dial the same number for anyone in the company whether they are on the same
system as you or not. That is to say, your extension number becomes your company wide
telephone number. You can include > host system signalling codes in the dial out number.
You can program up to 100 routing table entries. A destination code cannot be identical to an
—> extension number, the first digit of a = Call Park retrieval code (1), or the & Direct-Dial
digit. No two codes can be identical. In networked systems, destination codes cannot start with
the same digit as the = Received number for a Direct Inward Access line or the Auto number.
All destination codes starting with the same digit must be the same length. The system will not
let you enter invalid codes.
Compact System Coordinator Guide
2-84 / Routing table
Adding a new entry to the routing table
1. Place the & programming overlay on any M7208, M7310, or M7324 telephone.
2. Press C)N)F)( (e). The display reads Password: .
3. Enter the & Installer password. The display reads A. Configuration.
4, Press [Show ), The display reads 1. Line Data.
S. Press until the display reads 3. Routing Table.
6. Press . The display reads DestCode: (or, if there are no routing codes in the
table, No route defined).
7. Press ADD. The display reads DestCode: .
8. Enter the destination code and press OK. The display reads Use: Pool С
Press CHANGE to change the setting.
10. Press [Next]. The display reads DialQut:.
11. Press CHANGE.
12. Enter the Dial Out number (up to 24 digits) and press OK.
13. Press to exit or to return to continue in > Configuration.
Changing an existing entry in the routing table
Place the => programming overlay on any M7208, M7310, or M7324 telephone.
Press ©] EL). The display reads Password: .
Enter the = Installer password. The display reads A. Configuration.
Press (show |]. The display reads 1. Line Data,
Press until the display reads 3. Routing Table.
Press [show |]. The display reads Dest.Code:.
Enter the destination code.
Press . The display reads Use: Pool.
Press CHANGE to change the setting.
Press . The display reads Dial Out: .
Press CHANGE.
Enter the Dial Out number (up to 24 digits) and press ОК.
13. Press to exit or to return to continue in > Configuration.
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Removing an entry from the routing table
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press [0] nN} [F] [1] [e]. The display reads Password: .
Enter the > Installer password. The display reads A. Configuration.
Press (show |. The display reads 1. Line Data.
Press until the display reads 3. Routing Table.
Press {show |. The display reads DestCode: .
Enter the number of the Destination Code you want to remove.
Press REMOVE. The display reads Route removed.
Press to display the next route in sequence, or to reach the
previous route.
10. Press to exit or to return to continue in > Configuration.
Notes
If a routing table entry is changed, => autodial numbers based on it cease to function correctly.
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Once entered, the routing table entries are sorted, so they may not match the order on the
Compact Programming Record.
Compact System Coordinator Guide
Run/Stop / 2-85
Run/Stop
See Host system signalling codes.
Saved Number Redial
See Dialling.
Service Modes
Your Norstar system is set up to suit the way your office handles calls. However, the way your
office handles calls changes from one part of the day to another. You probably handle calls
differently at lunch time, in the evening, and at night. To accommodate these changes, Norstar
provides Service Modes that alter the way the system works in several important ways. |
By default the three Service Modes are named Night, Lunch, and Evening, but you can change
these names. For any of the Service Modes, you can have additional telephones ring for a call
on a particular line, have an additional telephone ring when someone dials 0, and you can
enable a special answering feature called = Trunk Answer.
Service Modes comprise a number of services which can be applied in different ways at-
different times. These services are applied to lines in the system, not the system as a whole.
This means you can have different services active in different parts of your system at the same
time. The following services are available in Service Modes.
Extended Ringing service: You can assign additional extensions to ring for each line in your
system when that line is placed in a Service Mode. Note that all lines assigned to ring in normal
service continue to ring in Service Modes. Lines are placed in Service Modes by the control
extension designated for that line. A Control extension puts all the lines assigned to it into the
Service Mode you choose. If you want different lines to be in different Service Modes, you
must assign them different Control extensions.
Trunk Answer service: You can enable the = Trunk Answer feature for a line when it is placed
into a Service Mode.
Extra-Dial service: You can designate an extension that will ring on calls placed to the
— Direct-Dial extension, in addition to the regular Direct-Dial extension. The Extra-Dial
extension is activated by entering the Service Modes feature code at the Direct-Dial extension.
Unless the Direct-Dial extension is also a Control extension, this does not activate a Service
Mode, it only activates the Extra-Dial extension. The Extra-Dial extension is not activated
when a Service Mode is invoked from a Control extension which is not the Direct-Dial
extension.
Activating a Service Mode
You can turn the Service Mode on at a Control extension.
|. Enter the Service Modes feature code . The display shows the name of
the first Service Mode. If there is only one programmed Service Mode, it is turned on.
Press Next until the display shows the Service Mode you want to activate.
3. Press OK to activate the Service Mode.
Cancelling a Service Mode @
You can return to normal operation.
|. Enter the Cancel Service Modes feature code (([Feawre | {¥] ).
Compact System Coordinator Guide
2-86 / Service Modes
You will see the following displays while using Service Modes.
The name of the current Service Mode (Night, in this case) 1s
displayed. Press [# ] or{Next “”___] to see other Service Mode
options. Press or OK to select the desired mode.
You are trying to activate a Service Mode from a telephone that
is not a Control extension or Direct-Dial extension, or all
Service Modes are disabled.
Assigning a Control extension to a line
Place the > programming overlay on any M7208, M7310, or M7324 telephone.
Press 0] м) [7] (N] . The display reads Password: .
Enter the = Administration password. The display reads 1.Sys sreed dial.
Press until the display reads 8. Service Modes.
Press [show]. The display reads Control extns.
Press [show }. The display reads Show line:.
Enter the line number. The display shows the line number followed by the current
Control extension. ;
Press CHANGE. The display shows the line number.
9. Enter the new Control extension number.
10. Press to exit or to continue in = Administration.
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Changing the name of a Service Mode
A Service Mode name can be one to seven characters in length.
Place the € programming overlay on any M7208, M7310, or M7324 telephone.
Press [0] (mM) (17) (N). The display reads Password: .
Enter the => Administration password. The display reads 1. Sus sreed dial.
Press until the display reads 8. Service Modes.
Press [show ]. The display reads Control extns.
Press (Next |. The display shows the number and name of the Service Mode you
want to change.
Press CHANGE, The display shows the Service Mode number.
Enter the new name of up to seven characters.
Press to exit or to continue in — Administration.
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Programming Service Mode control
By default all Service Modes are set to manual control. Manual control allows you to turn the
Service Mode on and off at any time by entering the Service Modes feature code from a
Control extension.
You should disable any Service Modes you will not be using so that they are not accidentally
turned on. Off turns the Service Mode off. The Service Mode cannot be activated if this setting
is chosen.
| Place the & programming overlay on any M7208, M7310, or M7324 telephone.
2. Press ©] (M] 1) (N). The display reads Password:.
3. Enter the > Administration password. The display reads 1.59s speed dial.
4. Press until the display reads 8. Serwice Modes.
5. Press [show]. The display reads Control extns.
Compact System Coordinator Guide
Service Modes / 2-87
Press . The display shows the number and name of the Service Mode you
want to change.
Press . The display reads Set.t.ing:.
Press CHANGE to toggle the setting.
Press to exit or to continue in > Administration.
Enabling Trunk Answer for a Service Mode
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9.
10.
Place the «> programming overlay on any M7208, M7310, or M7324 telephone.
Press [0] {M] i] IN]. The display reads Password: .
Enter the > Administration password. The display reads 1.Sus sreed dial.
Press until the display reads 8. Service Modes,
Press [show }. The display reads Control extns.
Press (Next). The display shows the number and name of the Service Mode you
want to change,
Press . The display reads Setting: .
If the setting is Manual , press [Next]. The display reads Trunk answer:. (You
cannot program Trunk Answer for a Service Mode that is disabled.)
Press CHANGE to toggle the setting.
Press to exit or to continue in > Administration.
Assigning an Extra-Dial extension for a Service Mode
The Extra-Dial extension may be turned on or off by entering the Service Modes feature code
at the regular Direct-Dial extension. This does not activate the Service Modes feature for any
lines unless the Direct-Dial extension is also a Control extension.
When an Extra-Dial extension is assigned, internal calls to the Direct-Dial extension also ring
at the Extra-Dial extension.
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10.
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Place the => programming overlay on any M7208, M7310, or M7324 telephone.
Press PJ(M) {1} N]. The display reads Password: .
~ Enter the > Administration password. The display reads 1.5vs sreed dial.
Press until the display reads 8. Service Modes.
Press . The display reads Control extns.
Press . The display shows the number and name of the Service Mode you
want to change.
Press [show]. The display reads Setting".
If the setting is Manual , press (Next). The display reads Trunk answers. (You
cannot program an Extra-Dial extension for a Service Mode that is disabled.)
Press . The display reads Extra-8 extn:.
Press CHANGE. |
Enter the extension number of the new Extra-0 extension.
Press to exit or to continue in & Administration.
Compact System Coordinator Guide
2-88 / Service Modes
Assigning additional telephones to ring for a line
You can assign additional telephones to ring for incoming calls on each external line. You can
also assign the auxiliary ringer (if installed) to ring for those calls as well.
Each Service Mode can have the same or different ringing telephones for each line.
On SON =
o
11.
12.
13.
14.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press D} (M] (1 ] (N). The display reads Password: .
Enter the — Administration password. The display reads 1.5y5 sPeed dial.
Press until the display reads 8. Service Modes.
Press (Show). The display reads Control exths.
Press {Next ). The display shows the number and name of the Service Mode you
want to program.
Press [show]. The display reads Setting: .
If the setting is Manual, press [Next]. The display reads Trunk answer:. (You
cannot program a ringing telephone for a Service Mode that is disabled.)
Press until the display reads Show line:,
Enter a line number. The display reads Ringing extns.
Press . The display shows the extension numbers assigned to ring for this line
in this Service Mode.
Press ADD to add a ringing telephone for the line.
Enter the extension number to add.
Press to exit or to continue in — Administration.
Removing a ringing telephone from a line in a Service Mode
Sa EN
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press (0) (M) [1 ) (N). The display reads Password: .
Enter the & Administration password. The display reads 1.Sys sreed dial.
Press until the display reads 8. Service Modes.
Press (Show ___). The display reads Control extns.
— Press [Next]. The display shows the number and name of the Service Mode you
want to program.
Press [show]. The display reads Setting:.
If the setting is Manual, press [Next]. The display reads Trunk answer: . (You
cannot program a ringing telephone for a Service Mode that is disabled.)
Press until the display reads Show line:.
Enter a line number. The display reads Ringing extns.
Press . The display shows the extension numbers assigned to ring for this line
in this Service Mode.
Use and to find the telephone you want to remove.
Press REMOVE to remove this ringing telephone from the line.
Press to exit or to continue in > Administration.
Enabling the auxiliary ringer for lines in a Service Mode
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Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press ©] [mM] {i ][N]. The display reads Password:
Enter the = Administration password. The display reads 1.595 speed dial.
Press until the display reads 8. Service Modes.
Press {show }. The display reads Control extns.
Compact System Coordinator Guide
Shift key / 2-89
Shift key
6. Press (Next J. The display shows the number and name of the Service Mode you
want to program.
. Press (show ). The display reads Settimng:.
8. 1fthesetting is Manual, press [Nex1 ). The display reads Trunk answer:. (You
cannot program a ringing telephone for a Service Mode that is disabled.)
9. Press until the display reads Show lines.
10. Enter a line number. The display reads Ringing extns,
11. Press Next |]. The display reads Aux. ringer:.
12. Press CHANGE to toggle the setting.
13. Press to exit or to continue in > Administration.
Notes
The Extra-Dial extension is not compatible with external or private network Direct-Dial
extensions. You can only assign an Extra-Dial extension for a Direct-Dial extension in your
own Norstar system.
Ringing extensions assigned for a Service Mode are in addition to, not in place of, ringing
extensions assigned for normal service. Service Modes can make more telephones ring for a
particular line than in normal service, but they cannot make fewer extensions ring.
On an M7310 telephone, a small triangular key is located beside the dual-memory keys on the
upper half of the M7310 telephone. Press the shift key to use the top half of the dual-memory
keys.
Show Time
See Time.
Speed Dial
You can quickly dial external telephone numbers that have been programmed onto Speed dial
codes.
Speed dial codes from O1 to 70 are programmed for the entire system. They can be used on
any telephone in the Norstar system. Speed dial codes from 71 to 94 are personal and may be
programmed differently at each Norstar telephone.
System speed dial numbers are generally subject to any = restrictions that are programmed in
the Norstar system, but speed dial numbers can be programmed to bypass these restrictions.
Dialling a call from a telephone using a speed dial number Fur [0]
1. Enter the Speed Dial feature code ([Feature |] (0 )).
2. Enter the appropriate two-digit speed dial code (01-94).
Setting up a personal speed dial number He
|. Enter the Personal Speed Dial programming feature code ( [Feature] (*] 4 ]).
2. Enter the code onto which you want to program a number.
3. If you want to include a line selection for this number, select the line, line pool, or
intercom (not available on the M7100 telephone).
Enter the number you want to program.
5. Press or OK.
Compact System Coordinator Guide
2-90 / Speed Dial
You will see some of these prompts while using or programming Speed Dial.
_ Continue entering the number you wish to program. You can
change the number by pressing the left side of the volume bar
or by pressing BKSP. When you are finished, press
or OK. |
You have tried to program a personal speed dial number while
someone else on the system is in Configuration or
Administration programming.
You have tried to enter a new personal speed dial number, but
the memory bank for these numbers in your Norstar system is
full.
Enter a two-digit code between 71 and 94 for the personal
speed dial number you want to program.
Enter the telephone number you wish to program exactly as you
would if you were dialling it normally. When you are finished,
press or OK.
You have entered a code outside the code range (01 to 70 for
system, 71-94 for personal).
You have tried to call someone in your private network, but
have entered the wrong number.
There is no number stored on the speed dial code you have
dialled.
If you want to program a line, line pool, or intercom selection
for this speed dial number, select the line, line pool, or
intercom. Otherwise, enter the telephone number you wish to
program exactly as you would if you were dialling it normally.
When you are finished, press [hod].
If you want to program a line, line pool, or intercom selection
for this speed dial number, select the line, line pool, or
intercom. Otherwise, enter the telephone number you wish to
program exactly as you would if you were dialling it normally.
When you are finished, press or OK.
The line associated with your speed dial number is busy or
there is no line associated with it. Select a free external line or
line pool and enter the Speed Dial feature code again.
Enter a two-digit speed dial code (01-94). You must enter the
leading zero for codes 01 to 09. |
Setting up system speed dial numbers
There are several steps to setting up a system speed dial number. You must first program the
number, then select the line to be used for the number, set whether the system should display
the number or a name when the speed dial number is used, and finally set whether the speed
dial number will bypass any & restrictions on the line or telephone where it is used.
] Place the = programming overlay on any M7208, M7310, or M7324 telephone.
2. Press [A] [0] M]{1][N]. The display reads Password: .
3
Enter the = Administration password. The display reads 1.59s speed dial.
Compact System Coordinator Guide
9.
Speed Dial / 2-91
Press {show |. The display reads Speed dial #:.
Enter the system speed dial code.
Press [show]. The display shows the number currently assigned to the code, or
Ho number stored.
Press CHANGE,
Enter the new system speed dial number (up to 24 digits, including => host system
signalling codes) and press OK.
Press to exit or to continue in > Administration.
Selecting a line for a system speed dial number
You can program a system speed dial number to use a > prime line, an external line, a line
pool,
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10.
or the = routing table.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press 0} (M) (1) N). The display reads Password: .
Enter the = Administration password. The display reads 1.5ys sreed dial.
Press . The display reads Speed dial #:.
Enter the system speed dial code.
Press [show]. The display shows the number currently assigned to the code, or
No number stored. If you are changing the line selection for an existing speed dial
number, go to step 9.
Press CHANGE.
Enter the new system speed dial number (up to 24 digits, including > host system
signalling codes) and press OK.
Press [Next]. The display shows the line currently selected for that speed dial.
Press CHANGE until the display shows the line you want. If you choose Use line: or
Pool code:, you will have to enter a specific line number or pool code.
Telephones must have line appearance to use speed dial
If you assign a specific line to a speed dial number, only those telephones that have
an appearance of that line will be able to use the speed dial number.
o£
11.
Press to exit or to continue in > Administration.
Setting whether the system displays a speed dial number's name or
number
When you use a speed dial number, you can choose to have the display show either the number
or a name for that speed dial number.
SO ARDEN
Place the > programming overlay on any M7208, M7310, or M7324 telephone. |
Press ©] (M] (1) (N). The display reads Password:. uv x | had
Enter the — Administration password. The display reads 1. 5ys speed dial ,
Press [show ), The display reads Speed dial #:,
Enter the system speed dial code.
Press [show]. The display shows the number currently assigned to the code, or
No number stored.
Press until the display reads Display digits:,
Compact System Coordinator Guide
2-92 / Square template
10.
11.
12.
13.
Press CHANGE to toggle the setting.
If you chose ¥, press to exit. If you chose N, press to set the name to be
displayed. The display reads Name.
Press [show |]. The display shows the currently assigned name.
Press CHANGE.
Enter the characters for the new name.
Press to exit or to continue in — Administration.
Setting whether this speed dial number will bypass restrictions
You may choose to have the speed dial number bypass the normal call — restrictions (Yes to
bypass), or you may choose to have the speed dial number be subject to normal call restrictions
(No). The default is N.
| Place the => programming overlay on any M7208, M7310, or M7324 telephone.
2. Press 6) м) (1) (N). The display reads Password:.
3. Enter the & Administration password. The display reads 1.Svs sreed dial.
4, Press [show |}. The display reads Speed dial #:.
5 Enter the system speed dial code.
6. Press [Show |. The display shows the number currently assigned to the code, or
No number stored.
7. Press until the display reads Byurass restr”n:.
8. Press CHANCE to togole the setting.
9. Press to exit or to continue in > Administration.
Notes
Speed dial numbers may include line choices and = host system signalling codes.
When programming a line pool as part of an speed dial number, use and the line
pool access code, or a programmed line pool key.
Speed dial numbers are subject to the same restrictions and overrides as regularly dialled
numbers. System speed dial numbers can be programmed to bypass dialling restrictions.
Square template
This is one of the three Norstar system templates. In the Square template, lines 01 to 04 appear
on each telephone, but ring only at extension 21. Each telephone also has access to line 01
through line pool A. The Square template is the default during = System Startup.
Standard Dial
See Dialling modes.
Station auxiliary power supply
The station auxiliary power supply (SAPS) is used to provide power to Norstar telephones to
extend the TCM loop to 800m.
System Speed Dial
See Speed Dial.
Compact System Coordinator Guide
System Startup / 2-93
System Startup
The installer performs System Startup after the system hardware has been installed and turned
on. System Startup initialises the system, erasing any existing system memory and resetting it
to the default values. During this process, the installer selects one of three templates:
— Square, — Hybrid, or > PBX, which makes subsequent programming faster and easier,
Only the installer should perform System Startup
System Startup is for the use of the installer only. It erases all system data, and
clears all active calls.
If the power fails or if the Norstar system is disconnected, all Configuration and
Administration data are retained for at least three days. After three days without power, it may
be necessary to perform System Startup again if the data has been lost. If so, contact the
Advice Line.
Do not change extension numbers within five minutes of Startup
Do not attempt extension number (Extn#) changes within five minutes of
completing System Startup. Attempting an extension number change may disable
e the ports.
You must enter the System Startup code no later than 15 minutes after the Norstar system has
been powered up. If you enter a System Startup code at any time after the 15 minute interval,
the display reads Startur denied, If 15 minutes have elapsed since you powered up the
system, repower the system to prepare for System Startup.
Starting the system and setting the extension numbers
1. Place the = programming overlay on any M7208, M7310, or M7324 telephone.
2. Press [5] В] P). The display reads Password: .
3. Enter the > Installer password. The display reads Reset memory?
This will erase your system data!
Saying yes to this prompt will erase all the data in your system. To stop now,
leaving your system data intact, press [Ris].
4. Press YES. The display reads Temrl ate: Square,
5. If you want to apply a template other than square, press CHANGE until the template you
want 1s displayed,
Compact System Coordinator Guide
2-94 / System Version
This is your last chance to preserve your current system data!
To stop now, leaving your system data intact, press [Ris]. This is your last chance.
Press to accept the template shown. The display reads Start. extn:21.
Press CHANGE. The display reads Start extn:.
8. To change the default starting extension of 21, press change and enter two to seven
digits, according to the desired extension number length.
9. Press OK. If the starting extension number is too high for the system the display reads
Allow 32 extns and then return to the Start extn: prompt. Otherwise, the display
shows the starting extension number followed by the ending extension number, and then
returns to the Start extn: heading.
10. Press [Next |]. The display reads Templ ate aprrl ied.
System Version
If you experience a problem with your system and call the Advice line, you may be asked for
the version number of your Norstar system software.
Checking the version number of your system software
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press C])N)F)()(). The display reads Password: .
Enter the — Installer password. The display reads A. Configuration.
Press until the display reads D. System Version.
Press [show]. The display shows the version number of the system processor.
Press to exit.
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Template
A template is a system-wide setting assigned during System Startup. There are three templates,
=> Square, => Hybrid, and => PBX. The most important effects of a template are the number
of lines assigned to the telephones, and the assignment of line pool access. Templates also
assign other system-wide ~ defaults, such as prime line and ringing line assignment. It is
important to understand that a template is only provided as a convenience, and that any settings
affected by the template can be changed. For a complete list of defaults in all templates, see
Appendix A: Programming overview and defaults.
Time
The current time and date appears on the display of idle Norstar telephones. Telephones
connected to the Analogue Terminal Adaptor cannot display the time and date.
If the mains are off for more than three days, you may have to reset the time.
Checking the current time while on a call DE]
You can see the present date and time while you are on a call.
I. Enter the Show Time feature code ( [Feature] [8 ] [0] В |).
2. Read the display. |
Compact System Coordinator Guide
Time / 2-95
Setting the system time
Sa eN
>
10,
11.
12.
13.
14.
15.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press [0] Mm] [I] (N]. The display reads Password:
Enter the = Administration password. The display reads 1.Sys speed dial.
Press until the display reads 3. Time and date.
Press {show |. The display reads Time.
Press CHANGE. The display reads Hour: . If you don’t want to change the hour, skip to
step 9.
Press CHANGE.
Enter the hour in two-digit format for the 12- or 24-hour clocks.
Press [Next ). The display reads Minutes: . If you don’t want to change the
minutes, skip to step 12.
Press CHANGE,
Enter the minutes.
Press [New J.
If you entered an hour less than 12, the display reads AM or PM. If not, skip to step 15.
Press CHANGE to toggle between AM and РМ.
- Press to exit or to continue in => Administration.
Setting the system date
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© 90
10.
11.
13.
14.
15.
16.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press [0] MJ [JN]. The display reads Password: .
Enter the = Administration password. The display reads 1. Sys sreed dial.
Press until the display reads 3. Time and date.
Press [show |. The display reads Time.
Press The display reads Date.
Press CHANGE. The display reads Year: . If you don’t want to change the year, skip to
step 10.
Press CHANGE.
Enter the last two digits of the year.
Press [Next —__). The display reads Month: . If you don't want to change the month,
skip to step 13.
Press CHANGE.
Enter the month in two-digit format.
Press . The display reads Day: . If you don't want to change the day, skip to
step 16.
Press CHANGE.
Enter the day of the month (as a number).
Press to exit or to continue in > Administration.
Compact System Coordinator Guide
2-96 / Time on call
Time on call
Checking how long you spent on a call
You can see how long you spent on your last call or how long you have been on your present
call.
1. Enter the Call Duration Timer feature code ( [Feature } ).
2. Read the display.
You will see one of the following displays when you use Call Duration Timer.
You have not made a call since your telephone’s clock was last
reset.
The display shows the last call you made, or the current call,
and the total elapsed time in minutes and seconds.
Tone dialling
See Dialling.
Transfer
You can transfer a call to any internal, external, or private network number. You cannot
transfer a call on one exchange line to another exchange line.
Transferring a call Feature a
1. Enter the Transfer feature code ({Feature {7 J [0 ]).
2. Dial the person you want to transfer the call to.
3. If you want to talk to the person you are transferring the call to, wait for them to answer,
and speak to them before proceeding.
4. When you are ready to complete the transfer, press OK or hang up. (You do not have to
wait tor the person to answer.)
Cancelling a transfer Joe
You can reconnect with the party you are attempting to transfer at any time before the transfer
is complete.
I. Enter the Cancel Transfer feature code ([Feature_)(#] 7] {©]) or press CANCL.
2. Tf youare not reconnected, press and then press the line key of the original call,
which is now on hold.
Transferring a call using the hold key
|. Put the call on hold.
2. Call the person you want to transfer the call to and tell them there is a call on hold for
them. Do not enter the Transfer feature code. To accept the call, your colleague
presses the = line key with the flashing indicator.
Transfer using hold can only be used to transfer an external call to another telephone that has
a key for the line that the external call is on.
An M7100 telephone can transfer a call using hold but it cannot receive a call transferred in
this way.
Compact System Coordinator Guide
Transfer / 2-97
You will see some of the following displays while using Transfer.
Hang up or press OK to transfer the call from extension 21 to
extension 22.
The person to whom you tried to transfer a call has = Do Not
Disturb active on their telephone. Press CANCL or [Hold J to
cancel the transfer. Press RETRY or [Feature ] [7 ] [0 ] to try the
transfer again.
The internal caller you were trying to transfer to hung up before
the transfer was complete.
The person to whom you tried to transfer a call did not answer.
Press CALLBACK or the flashing line key to reconnect to the
call. On the M7100 telephone, lift the handset.
Either wait for the telephone to be answered, or hang up to
connect the two calls. Press CANCL or to reconnect
to the person you were trying to transfer.
Either wait for the telephone to be answered, or press RETRY to
try the transfer again, or press OK or hang up to connect the two
calls.
You have dialled a number that is not valid. Press CANCL or
to cancel the transfer. Press RETRY or
[0] to try the transfer again.
The line you have chosen is in use at another telephone. Press
CAHCL or to cancel the transfer. Press RETRY or
[0] to try the transfer again.
Hang up to transfer the call on line 01 to telephone 23.
The external caller you were trying to transfer to has hung up
before the transfer was complete.
Your transfer did not work. The original call is on hold.
Reconnect to the call and try again.
You have selected an external line to make a transfer. Dial the
external number,
The person to whom you tried to transfer a call over the private
network did not answer, or their extension is busy. Press
CALLBACK.
The line chosen by the system for your line pool request
became active before connecting with your call. Try the line
pool request again. Press CANCL or [Hod] to cancel the
transfer. Press RETRY or [0] to try the transfer
again.
You have tried to use the Transfer feature when you have no
call to transfer.
You have dialled a number that is not in service, Press CANCL
or to cancel the transfer. Press RETRY or
[Feature _J[(7 ] [0] to try the transfer again.
Compact System Coordinator Guide
2-98 / Transfer
There are no free lines in the line pool you have chosen. Press
CANCL or to cancel the transfer. Press RETRY or
[0] to try the transfer again.
Your telephone cannot select your prime line because it is in
use or you do not have a prime line. Select a line manually.
Press CANCL or to cancel the transfer. Press RETRY
or (© } to try the transfer again.
The person you are calling is on another call. Press CANCL or
to cancel the transfer. Press RETRY or
(o) to try the transfer again. Press OK or hang up
to complete the transfer.
The call you have dialled is prohibited by dialling restrictions.
Press CANCL or to cancel the transfer. Press RETRY
or [0] to try the transfer again.
You need to select a line before making a call. Press CANCL or
to cancel the transfer. Press RETRY or
0) to try the transfer again.
You have tried to answer another call before completing your
transfer. Press CANCL or to cancel the transfer.
Press RETRY or [0] to try the transfer again.
Press OK or hang up to complete the transfer. (Only valid
options are presented.)
Your transfer cannot be completed for one of these reasons:
All the internal resources needed to perform a transfer are in
use. Try again later.
Your equipment does not enable you to drop outof a
~ conference leaving two people on exchange lines
connected.
You have attempted to use the Line Pool feature code
( (s ] (4 )), Last Number Redial, Saved Number
Redial, > Speed Dial, — Priority Call, or > Ring Again to
transfer a call, These features cannot be used to transfer a call.
If you need to use one of these features to reach the transfer
destination, make the call separately (not using transfer), and
then > conference the two calls together and hang up.
Enter the number of the person you want to transfer the call to.
Press CANCL or [Hold | to cancel the transfer.
Continue dialling the number. Press CANCL or [Hold | to
cancel the transfer. Press RETRY or [Feature ][7 ] [0 ] to try the
transfer again.
Setting the Transfer Callback delay
After a specified number of rings, an unanswered, transferred call returns to the telephone that
made the transfer. The options are 3, 4, 5, 6, and 12 rings. The default is 3 rings.
Sm ADN
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press ©] N)F) (1) (€). The display reads Password:.
Enter the > Installer password. The display reads A. Configuration.
Press {show _). The display reads 1. Line Data.
Press until the display reads 4. Call Handling.
Press (show ).The display reads EX-EX Tfr/Conf:.
Compact System Coordinator Guide
Transfer / 2-99
7. Press until the display reads Trnsfr callbk:.
8. Press CHANGE to change the setting.
9. Press to exit or to continue in > Configuration.
Setting the network Transfer Callback delay
If you transfer a call to a private network destination and the call is not answered, it will come
back to you after a specified time. This setting is the time, in seconds, before a call is returned
to you. The options are 15, 30, 45, 60 or 90 seconds. The default is 30 seconds.
Since the time required to transfer a call across a private network varies depending on the
complexity of the private network, you may need to experiment to achieve the correct setting.
Place the = programming overlay on any M7208, M7310, or M7324 telephone.
Press ©] NJ {F] [1] [ec]. The display reads Password:.
Enter the > Installer password. The display reads A. Configuration.
Press [show ___]. The display reads 1. Line Data.
Press until the display reads 4. Call Handling.
Press [show |. The display reads EX-EX Tfr/Conf:.
Press until the display reads Netwk callbk:.
Press CHANGE to change the setting.
Press to exit or to continue in > Configuration.
Notes
Depending on how a private network call is routed, it may not always be possible for the
system to return a transferred call to you if you transfer to a private network destination and
the call is not answered. When transferring a call to a private network destination it is a good
idea to stay on the line until the person you are transferring to answers. This assures that the
call is not lost.
ю 96 но с м ВН —
You cannot use [6] [+] to enter a line pool access code and you cannot use Last
Number Redial, Saved Number Redial, or a > speed dial code when dialling the person you
wish to transfer a call to. To use a line pool, use and the line pool access code or a
programmed line pool key.
The > Priority Call and P Ring Again features cannot be used when dialling someone you
wish to transfer a call to.
To see how Transfer interacts with other features that redirect calls, see Redirected calls.
Compact System Coordinator Guide
2-100 / Trunk Answer
Trunk Answer
Trunk Answer lets you answer any ringing call anywhere in the system from any telephone in
the system, whether or not the telephone you are using has a line key for the line the call is on.
Trunk Answer is only available for lines that have been placed in a = Service Mode, and then
only if Trunk Answer is enabled for that Service Mode. For information on enabling Trunk
Answer for a Service Mode, see Service Modes.
Answering a call using Trunk Answer ()(]
|. Enter the Trunk Answer feature code ( [Feature [8] [0] [0 ]).
You may see some of these displays while using Trunk Answer.
You have attempted to pick up a call on someone else’s private
line.
You have tried to pick up a call when you have no line key
available.
There is no call to be picked up.
Voice Call
Voice Call allows a voice announcement to be made, or a conversation to begin, through the
speaker of another telephone in the Norstar system.
Making a Voice Call e) (6)
You can make an announcement or begin a conversation through the speaker of another
telephone in the system.
1. Enter the Voice Call feature code ( [Feature ] [6 } (6 ]).
2. Dial the person you want to speak to.
3. Wait for the beep, then speak.
Muting Voice Call tones
When a Voice Call begins at your telephone, you hear a beep every 15 seconds as a reminder
that the microphone is on. You can stop it beeping.
I. Pick up the handset or press (Handsfree |.
Answering a Voice Call without touching your telephone
If = Handsfree Answerback is assigned to your telephone, you can respond to a Voice Call
without touching the telephone.
I. When someone makes a Voice Call to you, simply start talking. Your telephone’s
microphone picks up your voice.
Your telephone will beep periodically to remind you the microphone is on. You can stop it
beeping.
1. Pick up the handset or press [Handsfree |.
Preventing Voice Calls to your telephone
You can prevent your telephone from receiving Voice Calls.
|, Enter the Voice Call Deny feature code ( [Feature] ). Voice Calls will ring like
regular internal calls. Your other calls proceed normally.
Compact System Coordinator Guide
Volume / 2-101
Volume
Cancelling Voice Call Deny +]
You can cancel Voice Call Deny.
1. Enter the Cancel Voice Call Deny feature code ((Feature ) (+) ).
You will see some of these displays while making a Voice Call.
Dial the internal number or press the internal autodial key of the
person to whom you want to speak.
The line is open for you to speak.
The telephone receiving the call cannot accept Voice Calls for
one of the following reasons: it is active or ringing with another
call; it is in = Call Forward mode; it is in = Do Not Disturb
mode: it has Voice Call Deny turned on; it is not an M7000
series telephone.
Your call proceeds automatically as a regular ringing call.
Programming Handsfree Answerback
When activated, Handsfree Answerback automatically turns on the microphone and speaker
at a telephone receiving a Voice Call. The person receiving the call can then respond without
lifting the handset. The M7100 telephone and any telephones attached to the = Analogue
Terminal Adaptor cannot use Handsfree Answerback.
Place the & programming overlay on any M7208, M7310, or M7324 telephone.
Press A] P](M]) (] [N). The display reads Password: .
Enter the = Administration password. The display reads 1.5ys sreed dial.
Press until the display reads 7. Permissions.
Press . The display reads Show extni#:.
Enter the extension number. The display reads ExtnLock: .
Press until the display reads HF answerback:
- Press CHANGE to toggle the setting.
Press to exit or to continue in > Administration.
Notes
Once you have answered a Voice Call, you can put it on hold, transfer it, or otherwise treat it
as a normal call.
ю ю но с м во юг
Adjusting the volume of your telephone handset
You can adjust the volume level of your handset.
1. While on a call using the handset, press the appropriate end of the volume bar
(MM).
Adjusting the volume of your telephone speaker
You can adjust the volume level of your telephone speaker.
I. While on a = handsfree call, press the appropriate end of the volume bar
(© 9).
To program how loud your telephone rings, see Ring volume.
Compact System Coordinator Guide
Appendix A: Programming overview and defaults / A-1
.
Appendix A:
.
Programming overview and defaults
The chart on the following page shows all the settings in Configuration and Administration
programming in the order they appear while programming. Normally you move from one
setting to the next by pressing ; where a group of settings are gathered under
another setting they are accessed by pressing [Show |. [Show ) after a setting indicates
that you can reach the settings indented below it by pressing [show ]. All the options for
each setting are given. Default values for the Square template are shown in bold.
Compact System Coordinator Guide
A-2 / Appendix A: Programming overview and defaults
A. Configuration
1. line Data (Show line: ) (snow
External handling
{Exchange lines 01 to 06)
Recall: Timed brk, Earth 500, Earth 1000, Earth 1500
Dial mode: Pulse, Tane
Recall at EXCH: N
Full AutoHold: N
{ACT SA private circuits 07 to 08)
Ans Mode: Manual, Auto
Amplitied AC15: Y
Gain; Compatible, Other
(if Goin: Other) Transmit vol: 1,2,3,4,5,6,7
{if Gain: Other) Receive vol: 1, 2, 3, 4, 5, 6,7
Dial mode: Pulse, Tone
Recall at EXCH: N
Full AutoHold: N
[Direct Inward Access lines 11 to 26)
Rec'd #: None (1 to 7 digits)
internal handling
Line type
Line 01: Pool A, Public, Private to:, Pool:
Line 02-06: Public, Private to:, Pool:
Line 07-08: Pool C, Public, Private to:, Pool:
Line 11 to 26: Public, Private to:
Prime extr: 21, (other available extensions)
General Admin
1.
Sys speed dial
Speed dial #: w
01-70: Na number stored
Line: Use prime line, Use line:_, Pool code: __, Use
routing tabl
Display digits: Y
(if Display digits set to N) Name :
01 to 70: Sys Spd Dial 01, (as assigned, up to 16
characters)
Bypass restr'n: N
Names
Extn names {Show exin#:___}
21: 21 etc.
Line names (Show line: __)
Line OI: Line 01 etc.
с
. Time and Date
ta
. Direct-Diol
Time: (present system time)
Date: (present system date]
D-Diol 1: intrnl, Extmi, None
(Fintrnl:) 21
(if Extral:) Extrnl 4; None
(if Extrni:) Use prime line, Use line: __, Pool code: _,
Use routing tabl
| АМ
Restrictions
Aux. ringer: Y
2. Line Access (Show extn#: __)
Line assignment (Show line: __] [now
Extension 21
Line 01: Appear&Ring, Appear only, Not assignd,
Ring only
Line 02: Appear&Ring, Appeor only, Not assignd,
Ring only
Line 03: Appear&Ring, Appear only Not assignd,
Ring only
Line 04: Appear&Ring, Appear only, Not assignd,
Ring only
lines 05 to 26: Appear8Ring, Appear only, Not
assignd, Ring only
Other extensions
Lines O1 to 04: AppeoráRing, Appear only, Not
assignd, Ring only
Lines 05 to 26: Appear&Ring, Appear only, Not
assignd, Ring only
Line pool access:
Pool À: Ÿ, Pool B :N, Pool C: Y
Intercom keys: 0,1, 2
Prime line: 1/C, Pool A to C, line 01 ta 06, None
6.
Toble entries
01:0
02:1
03: 010
04: 00
05 to 30: [blank)
Applied to lines (Show line:___}
Line 0] to 08: [os assigned)
Applied to extensions (Show extrit:__}
Overrides
Table entries
0? to 10: (blank)
Applied to lines (Show line:___)
Line O1 ta 08: (as assigned)
Applied to extensions [Show extnit:__)
|
~~
. Permissians (Show extnë:___)
N
3. Routing Table (DestCode:__) Shaw
DestCode: {mox 7 digits)
Use: Pool A, Pool B, Pool €
DialOut: (max 24 digits)
4. Call Handling Brow]
Held reminder: У
Remind deloy: 30, 60, 90, 120, 150, 180
DRT to prime: Y
DRT deloy: 1, 2, 3, 4,6
Netwk callbk: 15, 30, 45, 60, 90
Trnsfr callbk: 3, 4, 5,6, 12
Extnlock: None, Full, Portial
Full handsfree: N
(if Full handsfree: Y} Auto hondstree: N
HF onswerback: Y
Pickup group: NO, 1, 2, 3, 4
Page zone: NO, 1 ,2,3
Aux, ringer: N
Forward on busy:
Forward to: None
Forward no answer:
| У
a
+
Forward to: None
Forward delay: 2, 3, 4, 6, 10
DND on busy: N
Receive tones: N
Redirect ring: Ÿ
Hotline: None, Intrnl, Extml
(if Extrnl: Use prime line, Use line: __, Pool code: __,
Use routing tabl)
Park timeout: 30, 45, 60, 90, 120, 150, 180, 300, 600 Priority call: N
Confrence tone: Y ATA settings
On hold: Tones, Music, Silence ATA mode: Pulse, Tone
5. Miscellaneous [show] ATA tones: N
Bockgrnd music: N 8. Service modes Show
Auto #: None Control extns {Show line:___)
Extn Relocatn: N All fines: 21
Host delay: 1000, 1500, 2000, 2500, 3000, 3500 4000, Nome 1: Night, (max 7 chars)
4500, 5000, 5500, 5000, 6500, 7000 Setting: Manual, Off
EXCH ring: Preset, Echo Trunk answer: Y
PCct delay: 200, 800, 1600 Extra-0 exin
Exchange code: O, 1, 2, 3, 4, 5, 6, 7, 8,9 Show line:
Line pool codes Ringing exins: {Show line:__)
A: 9, B: blank, C: blank {all lines): Extn: 21
Installer pswd: CONFIG Aux. ringer: Y
6. System Data (Show |] Nome 2: Evening, [max 7 chors) Show
Individual extns Setting: Manual, Off
Extn # length: 2, 3, 4, 5, 6,7
Rec'd # length: 1, 2, 3, 4, 5, 6,7
Trunk answer; Y
Exira-0 extn
Show line:__
Ringing extns: {Show line:___) [Show |
(all fines): Ext: 21
Aux. nnger: Y
Name 3: Lunch, (max 7 chars) (Snow ]
Setting: Manual, Off
Trunk answer: Y
Extra-0 extn
Show line:__
Ringing extns: (Show line: _) Bow]
{oll lines); Exin: 21
Aux. ringer: Y
$. Passwords
Admin password: ADMIN, {as assigned)
Restriction pswd {Show pswd:__} [how ]
00 to 24: blank las assigned, 4 digits)
10. Clear Lines [no settings) Show
C. Extension Copy Show
[ Copy: SYSTEM dato, SYSTEM + USER
D. System version
Compact System Coordinator Guide
Appendix A: Programming overview and defaults / A-3
Telephone key defaults
M7100 M7310 dual-memory keys
Square Hybrid |PBX (all templates)
[eve] | (Casino) [Exnss | (bam —
[Exin21 ) (Extnzs |
M7208 Ere] Em)
Square Hybrid* PBX*
[Line 1 ) | [Line poo! — ) [Extn 35 | [blank |
Tree) | Foe —]
ке) | GE] =
Page} | (Page | The defaults shown above do not
(Speed Dial | | (Speed Dial | actually occur on any telephone, as
ran] | (Fer J self The extension number for each
(intercom) | [intercom | telephone appears as a blank key on that
тест | [тео telephone.
M7310 memory keys with indicators
Square Hybrid* PBX*
(Line 1) [OND | | (Line 1 ] [OND | | [Lnepost ] [OND
(Lne2 —) (Gsino } | [Lmepool | [tastNo. | | [ContfTrans | [(LastNo |
[Line 3 | [Page | | [CallFwd. | [Page | | [Сай Ема. | [Page |
[Linea ] [intercom | | [Pick-Up |] [intercom |} {| [Pickup | [intercom |
(Speed Dial | [intercom | | [Speed Dial | [intercom | | [SpeedDial | [intercom |
M7324 memory keys with indicators
Square | Hybrid* PBX*
[Line 1 } [catrwd ) | fLine1 | blank
[Line 2 | ([SpeedDiat | | [Linepoa } blank
[Lines] [asno ) |blank blank
[Line 4 (Save No} | blank blank
blank blank blank
blank blank blank
blank blank blank
blank blank blank
blank blank blank
blank blank blank
blank blank blank
blank blank blank
“The default key assignments for extension 21 in the PBX and Hybrid templates are the same as the defaults
for all telephones in the Square template.
**The default Page key activates the External Page option ([Feature_) (€) 2).
Compact System Coordinator Guide
Appendix B: Regulatory information / B-1
Appendix B: Regulatory information
Introduction
This module contains important technical information about your Norstar system, its
components and features, and how the system interacts with your local telephone exchange.
The Norstar system should be installed in accordance with BS6701 Part 1S and 2.
Technical approval verification
The following label appears on your Norstar Central Control Unit (CCU). It indicates that the
Norstar equipment has been approved for connection to the British telephone system.
System configuration
Simple Call Routing Mode
"The apparatus shall be configured in such a way that each incoming PSTN call shall be
presented to at least one terminating station set and if not answered, shall be presented within
the next 60 seconds to every idle terminating station able to accept calls from that particular
exchange line, with at least an audible indication." |
The Norstar system is programmed for Simple Call Routing Mode operation at the factory.
Any changes to this mode of operation violates the terms of the approval.
This regulatory requirement means that your Norstar system must be configured in the
following manner:
. Regardless of whether or not the line is assigned to a line pool, each external line
connected to the Norstar system must be assigned to at least one telephone with a key
for the line (a Norstar M7208, M7310 or M7324 telephone). The line must also be
assigned to ring at the telephone.
. If additional lines are added to the system, over and above the lines assigned in the
default configuration, those lines must be configured as described above.
PTO circuits supported by the system
The Norstar system supports the following PTO circuits:
° PSTN lines
° two-wire analogue private circuits (Analogue Terminal Adaptor)
° four-wire analogue private circuits (AC15A Signalling Interface)
Compact System Coordinator Guide
B-2 / Appendix B: Regulatory information
Exchange line characteristics
The Norstar Compact CCU is not through-fed. All power to the extensions is supplied by the
CCU.
For the Norstar system, the exchange line connections to the PSTN must have the following
characteristics:
. They are all "bothway" lines. (Users can receive and place calls on the lines.)
. They are loop calling, unguarded clearing.
PSTN line selection
When a telephone has one or more exchange lines assigned to it, an exchange line can be
selected either automatically or manually. When an exchange line is selected, the user hears
PSTN dial tone.
To manually select a line, the user must press a key for the desired line.
To automatically select a line for an outgoing call, the user must do one of the following:
. lift the handset
. begin dialling on a live key pad
. press a programmed line pool key
. activate an automatic dialling feature (such as Speed Dial or Autodial)
Incoming calls are selected automatically when the handset is lifted. If there is more than one
incoming call, a call is selected according to the following priority list:
1. external calls on a telephone's prime line
2. other external calls
3. internal calls
If there 1s more than one call of the same priority, the call that has been ringing longest is
selected first.
PSTN to PSTN connections
Acceptable transmission quality cannot be assured on PSTN exchange line to PSTN exchange
line calls,
PSTN connection losses
The PSTN line loss can be between 0 and 8 dB. No adjustment is required over the entire range
of line loss.
The losses between the PSTN port and extension ports are:
SLR:1.2 dB (1.8 dB to PTRP)
RLR:-8.1 dB (-4.5 dB from PTRP)
RLR is adjustable from +2.1 to -8.1 dB (in 1.7 dB steps) using the telephone's volume control.
Quantisation distortion
All two-party connections: 1.0 units
Compact System Coordinator Guide
Appendix B: Regulatory information / B-3
Conference connections: 1.0 units (to/from PSTN ports)
1.7 units (to/from non-PSTN ports)
Maximum end-to-end delay
The maximum end-to-end delay on all connections through the Norstar system is 1.0 ms.
Delay on dialling digits
Some Norstar features (for example, Autodial, Speed Dial, Last Number Redial and Saved
Number Redial) automatically select exchange lines to dial a programmed telephone number.
When the CCU automatically selects an outgoing line, there is a delay between the time that
the line is selected and the time that the telephone number is dialled. This host delay can be
programmed to a value between 3.5 and 7.0 seconds (in 0.5 second increments).
Port connections
The Norstar Compact CCU supports a maximum of 6 PSTN lines and 16 Norstar telephones.
The operation of any PSTN port or Norstar telephone is polarity insensitive.
Allowed port interconnections
The table below lists the port interconnections that can be made through the Norstar system.
From To PSTN port | To Extension To Page To Power-fail
port
PSTN port / / /
Extension port / / /
Music / /
Power-fail /
Line ports (1-6)
Port type: PAS (Loop calling, unguarded clearing)
Signalling type: Loop disconnect or MF
Register recall: Timed break or earth recall
Note: Earth calling lines are not available.
Power-fail transfer ports (PF1 and PF2)
WARNING
Before attempting to interconnect unlabelled ports with ports bearing the BS6301
warning, obtain the advice of a competent engineer in order to prevent the
possibility of hazardous conditions being placed on the public telephone network.
Port type:1AS (Loop calling, unguarded clearing)
Signalling type:Loop disconnect or MF
The best overall performance of power-fail telephones will be obtained if they have impedance
class (a) as per clause 4.3.2.1 of BS6305:1982.
Compact System Coordinator Guide
B-4 / Appendix B: Regulatory information
WARNING
Connect only apparatus complying with BS6301 to these ports.
In the case of a power-fail transfer, lines 1 - 6 assume the following status:
Line Status PSTN no. (enter the external number
associated with this line)
PF No. 1
PF No. 2
not connected
not connected
not connected
Oh LA] AJ VI WI
not connected
Power-fail interface
Each power-fail port may support telephones with a total REN not exceeding 4. The
power-fail telephone cable can be up to 200m in length.
Extension ports (1-16)
The Norstar Compact CCU supports a maximum of 16 extension ports for the connection of
Norstar telephones or peripherals.
Port type: ITS-D (proprietary interface)
Note: Norstar telephones can be connected only to an approved Norstar system. Direct
connection to other PBX systems or to the PSTN is not permitted and may cause
damage to the telephone.
Loop length
The nominal maximum loop length for Norstar telephones is 300m, based on 0.5mm wire. This
length depends upon the gauge of wire. |
Over-voltage protection is not required on the Norstar telephone loops.
Compact System Coordinator Guide
Appendix B: Regulatory information / B-3
Box Connection
The Box Connection is located directly beneath the CCU. The cables from the CCU to the Box
Connection are 0.8m in length. |
The Box Connection can accommodate 2 or 3 pair, 0.4 - 0.6mm, solid copper building
distribution cables for each telephone connection.
WARNING
All wiring inside the Box Connection must have an insulation thickness of at least
0.4mm.
o
Mains supply plug
The CCU is supplied with a three-wire mains cord, which has a moulded plug with a
replaceable 5 amp fuse.
WARNING
The CCU must not be connected to the mains supply or powered up until it has
been fixed securely to a wall.
WARNING
The CCU mains supply must be earthed.
The colours of the wires in the mains lead of the CCU may not correspond to the coloured
markings identifying the terminals in your plug. Follow the chart below to ensure that the
wires are properly connected to the CCU mains supply terminals:
Wire colour Connect to the terminal
marked by: or coloured:
Green/yellow E or Green or green/yellow
Blue N Black
Brown L Red
Compact System Coordinator Guide
Index / I-1
Index
Numerics
18. Clear Lines 2-49
3 Parties only 2-21
A
ACISA private circuit 2-2 to 2-5, 2-77
Access denied 2-21, 2-58, 2-90
Accidental Disconnect Protection 2-5
ADD 2-29
Admin password 2-5
Administration 1-5, 2-5
Administration password 2-5
Advice Line 1-5, 2-6
Allow calls 2-30
Al ready Joined 2-18, 2-24
Already rarked 2-17
AmPlified AC15 2-3
Analogue Terminal Adaptor 1-4, 2-6
Ans Mode 2-2
answering a call 2-7 to 2-9
answering machine 1-4
Arrl ied to extns 2-69, 2-82
Arr] ied to lines 2-68, 2-81
ATA mode 2-6
ATA tones 2-7
ATA, see Analogue Terminal Adaptor
Auto # 2-4
Auto handsfree 2-42
Auto number 2-4
autodial 1-3, 2-26, 2-34
Autodial full 2-10, 2-90
Automatic Dial 2-26
Automatic Handsfree 2-41
Automatic Hold 2-12, 2-43
Automatic Telephone Relocation 2-65
Aux. ringer 2-12, 2-89
auxiliary ringer 2-12, 2-88
B
Backgrnd music 2-13
Background Music 2-13
BKSP 2-29
BLF, see Busy Lamp Field
Box Connection 2-13
British summer time 1-5
busy 2-24
Busy Lamp Field 2-13
Burass restr’n 2-92
C
call
barring 2-14
duration 2-96
refusing 2-30
Call ..72-8
Call blocked 2-74
Call Duration Timer 2-96
Call Forward 1-4, 2-14 to 2-16, 2-79
busy 2-16, 2-79
no answer 2-15, 2-79
override 2-14, 2-79
Call Handling 2-16
Call Logging Interface 2-16
Call Park 2-16, 2-17
Call Pickup 2-18
Callback 2-14
callback 2-72
Call ing 2-24, 2-97
call ing 2-8
Can’t ring again 2-24
Can’t send ms9 2-63
CANCEL 2-29
cancel a feature 2-37
Cancel denied 2-63
Cancel for 2-63
Central Answering Position module 2-19
change extension numbers 2-93
characters 2-19
CLI, see Call Logging Interface
Code: 2-55
Conf. on hold 2-21
Conference 1-4, 1-5, 2-20 to 2-22
Conference busy 2-21
conference tone 2-21
Configuration 1-5, 2-22
Configuration password, see Installer password
Confrence denied 2-21
Confrence Lone 2-22
contrast 1-4, 2-22
Contrast level 2-22
Control extension 2-23, 2-85, 2-87
Control extns 2-86
copying programming 2-33
cursor 2-23
D
Date 2-95
date 2-95
Day 2-95
D-Dial 2-28
defaults 2-23
Delayed Ring Transfer 2-23
Denied in admin 2-18, 2-55, 2-74, 2-86
DestCode 2-84
destination code 2-83
DIA line, see Direct Inward Access line
Dial mode 2-27
dial mode 2-27
Dial voice call 2-10!
Compact System Coordinator Guide
I-2 / Index
dialling 2-23 to 2-26
pulse 2-24, 2-27
tone 2-24, 2-27
dialling modes 2-26, 2-34
Dial Out 2-84
Direct Inward Access line 2-2, 2-29
Direct-Dial extension 1-3, 2-28, 2-85
display 1-2, 2-29
display contrast 1-4, 2-22, 2-34
Disrlay digits 2-91
display key 1-2, 2-29
DND 2-72
DHD from 2-72
PND on Busy 2-31
DND, see Do Not Disturb
Do Not Disturb 1-4, 2-30, 2-79
Do not disturb 2-25, 2-30, 2-97
Do Not Disturb on Busy 2-30, 2-79
DRT 2-72
DRT del ay 2-23
DRT to prime 2-23
DRT, see Delayed Ring Transfer
Dual Access period 2-67
dual-memory keys 1-2
E
end-to-end delay B-3
Enter code: 2-51, 2-90
Enter digits 2-10, 2-58, 2-90
Enter zone: 2-70
erasing keys 2-38
EXCH ring 2-33
exchange
code 2-31
line 2-32
ring 2-32
Exchange code 2-32
Exchanged 2-64
Exclusive Hold 2-43
EX-EX Trf- Conf 2-32
Extended Ringing 2-85, 2-88
extension
Control 2-23, 2-85, 2-87
Direct-Dial 1-3, 2-28, 2-85
Extra-Dial 2-85, 2-87
ports B-4
prime 2-72
Extension copy 2-33
Extension lock 2-34
extension number 2-34
changing 2-34
length 2-35
External handling 2-36
Exth locked 2-37
Extn names 2-66
Extn relocatn 2-65
Extn# 1ength 2-35
Extn: _ 2-11
[email protected] extn 2-87
Extra-Dial extension 2-36, 2-85, 2-87
F
F_ 2-38
fax machine 2-36
feature
cancelling 2-37
code 2-37
key 1-1, 1-2, 2-37
limiting 2-34
programming 2-38
using 2-36
Feature code: 2-38
Feature moved 2-38
Feature timeout 2-37
Forward delay 2-39
Forward del as 2-15
Forward denied 2-15
Forward no answr 2-15
Forward on busy 2-16
Forward to: 2-15
Forward» 2-15
forwarding calls 1-4
external 2-57
internal 2-14
Full AutoHol d 2-39, 2-40
Full Autohold 2-39
Full handsfree 2-41
G
Gain 2-3
Get call first 2-17
Group Listen 2-40
H
handset volume 2-101
Handsfree 1-3, 1-5, 2-40 to 2-42
Handsfree Answerback 2-100
headset 2-42
Held reminder 2-44
HF answerback 2-101
Hidden number 2-25
Hold 2-20, 2-43 to 2-44, 2-96
automatic 2-43
Exclusive 2-43
key 1-1, 2-44
music 2-43
tones 2-43
Hold or release 2-11, 2-38
Host delay 2-45
Host del aw 2-45
host system signalling codes 2-45
Hotline 2-47 to 2-48
Hot.l ine 2-47
Hour 2-95
hung line 2-48
hung ue 2-97
Hybrid template 2-49
Compact System Coordinator Guide
Index / 1-3
|
In use: 2-25, 2-38, 2-97
Incoming only 2-11, 2-58
indicators 2-7
Installer password 2-49
Installer pswd 2-49
Intercom 2-58
Intercom keys 2-50
intercom keys 1-3, 2-50
Internal handling 2-50
intrusion tone 2-50
Invalid code 2-37, 2-46, 2-90
Invalid location 2-64
Invalid number 2-17, 2-25, 2-58, 2-90, 2-97
Invalid zone 2-70
K
key
caps 2-50
function 2-51
Hold 2-44
intercom 2-50
line 2-55
memory 2-62
pad 1-1
Ris 2-83
Shift 2-89
Kew erased 2-11, 2-38
Key Inquiry 1-4, 2-49, 2-51
L
Last Number Redial 2-24, 2-99
line 2-52
appearance 2-54
exchange 2-32
number 2-55
pool 2-55
ports B-3
ringing 2-54
types 2-52
Line Access 2-54
Line assignment 2-353
Line Data 2-54
Line denied 2-18, 2-58, 2-100
Line in use 2-25, 2-55, 2-97
line keys 1-3, 2-55
moving 2-64
Line names 2-66
line pool 2-52
Line Pool access 2-56
Line Pool codes 2-56
Line Redirection 2-57
Line Redirection 2-58
Line tsre 2-53
Listen on Hold 2-43
Long Tones 2-60
Long Tones: 2-60
loop length B-4
M
M7100 telephone 2-44, 2-61
M7208 telephone 2-61
M7310 telephone 2-61
M7324 telephone 2-62
Make call first 2-21, 2-40, 2-60, 2-74, 2-96, 2-
97
Make calls first 2-21
Make second call 2-21]
memory key 1-2, 2-34, 2-38, 2-62
Message 2-62
erasing 2-63
replying 2-63
sending 2-62
Message denied 2-63
Message for wou 2-63
Message list 2-63
Message to: 2-63
Minutes 2-95
Miscellaneous 2-64
Month 2-95
Move line from: 2-64
Move line to: 2-64
moving
line keys 2-64
telephones 1-5, 2-65
music
background 2-13
N
Name 2-92
name 1-3, 2-19, 2-66, 2-91
National Code Change 2-67
Need Handsfree 2-42
Netuk callbk 2-99
network transfer callback delay 2-99
Might Service 2-86
No button free 2-25, 2-56
No call on: 2-17
No call to park 2-17
No free lines 2-56, 2-98
No in service 2-97
No key free 2-18, 2-63, 2-100
No last number 2-25 |
No line selected 2-8, 2-25, 2-98
No line to use 2-58
No messages 2-64
No number saved 2-25
No number stored 2-90
no rerly 2-8, 2-97
No saved number 2-25
Mo voice call 2-101
Mot available 2-37
Not in service 2-25
Compact System Coordinator Guide
I-4 / Index
O
OK 2-29
On another cali 2-25, 2-98
On hold 2-44
on hold 2-97
Outgoing 1 ine 2-58
QUERRIDE 2-29
overrides 2-68
P
Page 2-69
Page choice: 2-70
Page timeout 2-70
Page zone 2-70
Paging busy 2-70
Park denied 2-17
Park timeout 2-17
Parked call 2-8
Parked on: 2-17
parking calls 2-16 to 2-17
Parking full 2-17
password 2-71
Administration 2-5
Installer 2-49
Restriction 2-80
Pause 2-45
PBX template 2-71
PCct Del av 2-4
Permissions 2-71
personal programming 1-5
Personal Speed Dial 2-71, 2-89
Pick ur handset 2-40
Pickur denied 2-18, 2-100
Pickup Group 2-71
Pickup 9grour 2-18
Please wait 2-74
Pool code: _ 2-58
port connections B-3
port number 2-71
power-fail interface B-4
power-fail telephone 2-71
power-tail transfer ports B-3
Pre-Dial 2-26
Press a key 2-11, 2-38, 2-51
Press a line 2-64
Press held line 2-21
Press VOLUME bar 2-83 |
prime extension 2-23, 2-52, 2-72
Prime extn 2-72
Prime line 2-73
prime line 1-4, 2-72
Priority Call 1-4, 2-73, 2-99
Priority call 2-74
Priority denied 2-74
Priority’ 2-9
Privacy 2-20, 2-74
private branch exchange 2-45
Private circuit delay 2-4
private line 2-52, 2-74
Program and HOLD 2-11, 2-38, 2-90
Program and OK 2-11, 2-38, 2-90
Programmed 2-11, 2-58
Programmed Release 2-46, 2-74
programming 1-6
copying 2-33
features 2-38
from a PC 1-8
hierarchy 1-8
memory keys 2-38
navigation 1-8
navigation keys 1-8
overlay 1-6, 2-75
overview 1-5
Speed Dial 2-89, 2-90
PSTN connection losses B-2
PSTN line selection B-2
PTO circuits B-1
public line 2-52, 2-76
pulse dialling 2-27
Q
quantisation distortion B-2
GUIT 2-29
R
Rec’d # 2-78, 2-79
Rec?d # length 2-79
Recall 2-45, 2-76
Recall 2-76
Recall at EXCH 2-77
Recall signalling 2-76
Receive tones 2-78
Receive tones 2-78
Receive vol 2-3
Received number 2-78
redialling 2-24
Redir by 2-58, 2-59
Redirect ring 2-59
redirected calls 2-79
regulatory information B-1 to B-5
Release a call 2-9, 2-27
Rel ease calls 2-51
Release key 1-2
Remind del ay 2-44
Remote Access Device 1-8
Reset memory? 2-93
Restricted call 2-25, 2-98
Restriction password 2-80
Restriction rswd 2-80
restrictions 1-4, 2-76, 2-81, 2-92
ring
cadence 1-4, 2-8, 2-32, 2-82
type 1-4, 2-34, 2-82
volume 2-34, 2-83
Ring Again 1-3, 2-24, 2-99
Ring again? 2-25
Compact System Coordinator Guide
Index / 1-5
Ring ture 2-82
ringing 2-32
line 2-54
Ringing extns 2-88
Ris key 1-2, 2-83
routing table 2-83 to 2-84
Run/Stop 2-46
S
SAPS, see station auxiliary power supply
Saved Number Redial 2-24, 2-99
Select a line 2-25, 2-90, 2-98
Select line out 2-59
Select line(s? 2-59
Sel ect lines 2-59
Send message? 2-25
Service Modes 1-3, 2-85 to 2-89
Shift key 1-2, 2-89
SHOW 2-29
simple call routing mode B-1
software version 2-94
speaker volume 2-101
Speed Dial 1-3, 1-4, 2-34, 2-89 to 2-92, 2-99
personal 2-89
system 2-90
Speed dial # 2-91, 2-92
Speed dial > 2-90
Square template 2-92
Standard Dial 2-26
Standard dial 2-27
Start extn 2-94
station auxiliary power supply
Still in trnsfer 2-98
symbols used in Reference chapter 2-1
system programming 1-5
System Startup 2-93
System Version 2-94
T
Table entries 2-68, 2-81
telephone
keys 1-1
moving 2-65
personalising 1-6
template 2-93, 2-94
Hybrid 2-49, A-3
PBX 2-71, A-3
Square 2-92, A-3
Their list full 2-64
Time 2-95
time 1-5, 2-95
Lo Prime 2-72
tone dialling 2-27
tones
ATA 2-6
conference 2-6, 2-21
confirmation 2-6
error 2-6
Hold 2-43
intrusion 2-6, 2-50
long 2-60
Voice Call 2-100
Tones denied 2-60
Touchtone 2-27
Transfer 2-96 to 2-99
callback delay 2-98
using Hold 2-96
transfer 2-8
Transfer denied 2-98
Transfer to: 2-98
Transmit vol 2-3
Trsfr callbk 2-99
Trunk Answer 2-85, 2-100
Trunk answer 2-87
U
Uneauirred line 2-59
Use line pool? 2-9
Use: Pool 2-84
V
VIEW 2-29
Voice Call 2-73, 2-100
tones 2-100
with Handsfree Answerback assigned 2-100
Voice call 2-101
Voice Call Deny 2-34, 2-100
volume 2-101
volume bar 1-2
Y
Year 2-95
Your list full 2-64
Your number 2-25
Compact System Coordinator Guide
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