User manual | 02r3176

xSeries 382
Install the server in
the rack, if required
Type 8834
Installation Guide
Cable the server
and options
Welcome. . .
Thank you for buying an
IBM xSeries server.
This server Installation Guide
contains information for setting
up and configuring your server.
Start the server
Did the server
start correctly?
No
Yes
For detailed information
about your server, view the
User's Guide on the
Documentation CD.
You can also find the most
current information about your
server on the IBM Web site at:
http://www.ibm.com/pc/support
Complete setup and
configure hardware
Did configuration
complete?
Go to the Server Support
flow chart inside this cover.
No
Yes
Install the operating system
and device drivers.
Go to the Web for instructions,
http://www.ibm.com/pc/support/
System is ready to use.
Go to the Server Support
flow chart to register
your server.
Server Support
Server working
properly?
Yes
Register your computer. Go to
http://www.ibm.com/pc/register/
No
Check all cables for loose connections
and verify that all optional devices you
®
installed are on the ServerProven list.
You can view the ServerProven list at
http://www.ibm.com/pc/compat/
Problem
solved?
View information about IBM support line at
http://www.ibm.com/services/sl/products/
or view support telephone numbers at
http://www.ibm.com/planetwide/
Yes
No
View support telephone numbers at
http://www.ibm.com/planetwide/
Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.
Problem
solved?
Yes
No
Flash the latest levels of BIOS,
service processor, diagnostics,
and RAID code.
You can download this code at
http://www.ibm.com/pc/support/
Hardware
Yes
Problem
solved?
No
Hardware or
software problem?
Software
IBM eServer xSeries 382
Type 8834
Installation Guide
Note:
Before using this information and the product it supports, read the general information in Appendix B, “IBM Statement of Limited
Warranty Z125-4753-07 11/2002”, on page 49 and Appendix C, “Notices”, on page 65.
First Edition (August 2003)
© Copyright International Business Machines Corporation 2003. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety
. . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Chapter 1. Introduction . . . . . . .
The IBM xSeries Documentation CD . .
Hardware and software requirements .
Using the Documentation Browser . .
Features and specifications . . . . . .
Notices and statements used in this book
Major components of your server . . .
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Chapter 2. Installing options. . . .
Installation guidelines . . . . . . .
System reliability guidelines. . . .
Handling static-sensitive devices . .
Removing the bezel . . . . . . .
Installing an adapter . . . . . . .
Installing internal drives . . . . . .
Installing a memory module . . . .
Replacing a hot-swap power supply .
Completing the installation. . . . .
Installing the bezel . . . . . .
Cabling the server. . . . . . .
Updating your server configuration.
Connecting external options . . . .
Installing the server in a rack. . . .
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. 7
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. 19
Chapter 3. Input/output ports .
Ethernet (RJ-45) connector . .
Serial connectors . . . . . .
Ultra320 SCSI connector . . .
Universal Serial Bus connectors
Video connector . . . . . .
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21
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and power .
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25
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Chapter 4. Server controls, indicators,
Controls and LEDs . . . . . . . .
Server power features . . . . . . .
Turning on the server . . . . . .
Turning off the server . . . . . .
1
2
2
2
3
4
4
Chapter 5. Configuring your server . . . . .
Using the Configuration/Setup Utility program . .
Using the RAID configuration programs . . . . .
Using the LSI Logic Configuration Utility program
Using ServeRAID Manager . . . . . . . .
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29
29
30
31
31
Chapter 6. Solving problems .
Diagnostic tools overview . . .
Power-on self-test (POST). . .
POST beep code descriptions
POST error messages . . .
Troubleshooting charts . . . .
CD-ROM drive problems . .
General problems . . . . .
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39
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41
© Copyright IBM Corp. 2003
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iii
Hard disk drive problems . . . . . . . .
Intermittent problems. . . . . . . . . .
Keyboard, mouse, or pointing-device problems
Memory problems . . . . . . . . . . .
Microprocessor problems . . . . . . . .
Monitor problems . . . . . . . . . . .
Option problems . . . . . . . . . . .
Power problems . . . . . . . . . . .
Serial port problems . . . . . . . . . .
Software problems . . . . . . . . . .
Universal Serial Bus device problems . . .
System status/failure LEDs . . . . . . . .
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42
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47
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Z125-4753-07 11/2002
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49
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65
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Appendix A. Getting help and technical assistance
Before you call . . . . . . . . . . . . . . .
Using the documentation . . . . . . . . . . .
Getting help and information from the World Wide Web
Software service and support . . . . . . . . .
Hardware service and support . . . . . . . . .
Appendix B. IBM Statement of Limited
Part 1 - General Terms . . . . . . .
Part 2 - Country-unique Terms . . . .
Part 3 - Warranty Information . . . .
Warranty
. . . .
. . . .
. . . .
Appendix C. Notices . . . . . . . . . . . . . . .
Edition notice . . . . . . . . . . . . . . . . . .
Trademarks . . . . . . . . . . . . . . . . . . .
Important notes. . . . . . . . . . . . . . . . . .
Product recycling and disposal . . . . . . . . . . . .
Electronic emission notices . . . . . . . . . . . . .
Federal Communications Commission (FCC) statement . .
Industry Canada Class A emission compliance statement .
Australia and New Zealand Class A statement . . . . .
United Kingdom telecommunications safety requirement. .
European Union EMC Directive conformance statement . .
Taiwanese Class A warning statement . . . . . . . .
Chinese Class A warning statement . . . . . . . . .
Japanese Voluntary Control Council for Interference (VCCI)
Power cords . . . . . . . . . . . . . . . . . . .
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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
iv
IBM eServer xSeries 382 Type 8834: Installation Guide
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
© Copyright IBM Corp. 2003
v
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Statement 1
Danger
Electrical current from power, telephone, and communication cables is hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation, maintenance, or
reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical outlet.
v Connect to properly wired outlets any equipment that will be attached to this
product.
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or structural
damage.
v Disconnect the attached power cords, telecommunications systems, networks, and
modems before you open the device covers, unless instructed otherwise in the
installation and configuration procedures.
v Connect and disconnect cables as described in the following table when installing,
moving, or opening covers on this product or attached devices.
To connect:
To disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlet.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type made
by the same manufacturer. The battery contains lithium and can explode if not
properly used, handled, or disposed of.
Do not:
v Throw or immerse into water.
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
vi
IBM eServer xSeries 382 Type 8834: Installation Guide
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could result in
exposure to hazardous laser radiation. There are no serviceable parts inside the
device.
v Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
Danger
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the
following. Laser radiation when open. Do not stare into the beam, do not view directly with
optical instruments, and avoid direct exposure to the beam.
Statement 4
≥18 kg (39.7 lb)
≥32 kg (70.5 lb)
CAUTION:
Use safe practices when lifting.
≥55 kg (121.2 lb)
Safety
vii
Statement 5
CAUTION:
The power-control button on the device and the power switch on the power supply do
not turn off the electrical current supplied to the device. The device also might have
more than one power cord. To remove all electrical current from the device, ensure
that all power cords are disconnected from the power source.
2
1
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following label
attached.
Hazardous voltage, current, and energy levels are present inside any component that
has this label attached. There are no serviceable parts inside these components. If you
suspect a problem with one of these parts, contact a service technician.
Statement 12
CAUTION:
The following label indicates a hot surface nearby.
Statement 13
DANGER:
Overloading a branch circuit is potentially a fire hazard and a shock hazard under
certain conditions. To avoid these hazards, ensure that your system electrical
requirements do not exceed the branch circuit protection requirements. Refer to the
information that is provided with your IBM device for electrical specifications.
viii
IBM eServer xSeries 382 Type 8834: Installation Guide
Statement 15
CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server unit is
extended.
Statement 23
CAUTION:
Do not place any object weighing more than 50 kg (110 lb) on top of rack-mounted
devices.
>50 kg (110 lb)
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Safety
ix
x
IBM eServer xSeries 382 Type 8834: Installation Guide
Chapter 1. Introduction
This Installation Guide contains instructions for setting up your IBM® Eserver
xSeries 382 Type 8834 server and basic instructions for installing some options.
More detailed instructions for installing options are in the Hardware Maintenance
Manual and Troubleshooting Guide on the IBM xSeries Documentation CD, which
comes with your server. This publication contains information about:
v Setting up and cabling your server
v Starting and configuring your server
v Installing some options
v Installing your operating system
v Solving problems
Your server might have features that are not described in the documentation that
you received with the server. The documentation might be updated occasionally to
include information about those features, or technical updates might be available to
provide additional information that is not included in your server documentation.
These updates are available from the IBM Web site. Complete the following steps
to check for updated documentation and technical updates:
1. Go to http://www.ibm.com/pc/support/.
2.
3.
4.
5.
In the Learn section, click Online publications.
On the “Online publications” page, in the Brand field, select Servers.
In the Family field, select xSeries 382.
Click Display documents.
Your server comes with a Resource CD to help you configure the hardware, install
device drivers, and diagnose problems with your server.
Your server comes with a limited warranty. If you have access to the World Wide
Web, you can obtain up-to-date information about your server and other IBM server
products at http://www.ibm.com/eserver/xseries/.
Record information about your server in the following table. You will need this
information when you register your server with IBM.
Product name
Machine type
Model number
Serial number
IBM Eserver server
8834
_____________________________________________
_____________________________________________
Your server serial number and model number are on labels on the server bezel.
The information label containing the serial number, machine type, model number,
and agency marks for your server is on the right side of the server.
For a list of supported options for your server, see the ServerProven® list at
http://www.ibm.com/pc/compat/.
© Copyright IBM Corp. 2003
1
The IBM xSeries Documentation CD
The IBM xSeries Documentation CD contains documentation for your server in
Portable Document Format (PDF) and includes the IBM Documentation Browser to
help you find information quickly.
Hardware and software requirements
The IBM xSeries Documentation CD requires the following minimum hardware and
software:
v Microsoft Windows NT 4.0 (with Service Pack 3 or later), Windows 98, or
Windows 2000.
v 100 MHz Intel Pentium microprocessor.
v 32 MB of RAM.
v Adobe Acrobat Reader 3.0 or later. Acrobat Reader software is included on the
CD, and you can install it when you run the Documentation Browser.
Using the Documentation Browser
Use the Documentation Browser to browse the contents of the CD, read brief
descriptions of the books, and view books using Adobe Acrobat Reader. The
Documentation Browser automatically detects the regional settings in use in your
system and displays the books in the language for that region (if available). If a
book is not available in the language for that region, the English version is
displayed.
Use one of the following procedures to start the Documentation Browser:
v If Autostart is enabled, insert the CD into your CD-ROM drive. The
Documentation Browser starts automatically.
v If Autostart is disabled, insert the CD into your CD-ROM drive and click Start -->
Run. In the Open field, type
e:\win32.bat
where e is the drive letter of your CD-ROM drive, and click OK.
Select your server from the Product menu. The Available Topics list displays all
the books for your server. Some books might be in folders. A plus sign (+) indicates
each folder or book that has additional books under it. Click the plus sign to display
the additional books.
When you select a book, a description of the book appears under Topic
Description. To select more than one book, press and hold the Ctrl key while you
select the books. Click View Book to view the selected book or books in Acrobat
Reader. If you selected more than one book, all the selected books are opened in
Acrobat Reader.
To search all the books, type a word or word string in the Search field and click
Search. The books in which the word or word string appears are listed in order of
the most occurrences. Click a book to view it, and press Crtl+F to use the Acrobat
search function within the book.
Click Help for detailed information about using the Documentation Browser.
2
IBM eServer xSeries 382 Type 8834: Installation Guide
Features and specifications
The following information is a summary of the features and specifications of your
server. Depending on your server model, some features might not be available, or
some specifications might not apply.
Use the Configuration/Setup Utility program to determine the type and speed of the
microprocessor that is in your server.
Table 1. Features and specifications
Microprocessor:
v Intel Itanium 2 processor
v Level-3 cache
v 400 MHz front-side bus (FSB)
v Support for two microprocessors
Memory:
v Minimum: 1 GB
v Maximum: 16 GB
v Type: PC2100, double-data-rate
(DDR)
v Connectors: eight dual inline memory
module (DIMM) connectors, four-way
interleaved
Drives standard:
v DVD/CD-RW combo: EIDE
v One or two hot-swap SCSI hard disk
drives, depending on server model
Expansion bays:
v Two open hot-swap, slim-high,
3.5-inch drive bays (one or two SCSI
drives installed, depending on server
model)
Cooling:
Six speed-controlled fans
Upgradeable microcode:
BIOS upgrades (when available) can
update EEPROMs on the system board
Integrated functions:
v Dual Gigabit Ethernet controller on the
system board with two RJ-45 Ethernet
ports
v One serial port (RJ-45)
v Integrated SCSI controller with one
external Ultra320 SCSI port
v Four Universal Serial Bus (USB) v1.1
ports (two on front and two on rear of
enclosure)
v ATA-100 single-channel IDE controller
v Two VGA video connectors (one on
front and one on rear of enclosure)
v USB keyboard and mouse support
Failure LEDs:
v System status/fault
v Power
v Disk drive
v Fans
PCI expansion slots:
v Two PCI-X 100 MHz/64-bit, full-length
Power supplies:
v One PCI-X 133 MHz/64-bit,
v Two non-redundant hot-swap 350-watt
full-length
output (115-230 V ac) for 700-watt total
output
v Some server models come with a third
350-watt hot-swap power supply that
provides 2+1 redundancy
Electrical input:
v Sine-wave input (50 or 60 Hz) required
v Input voltage and frequency ranges
automatically selected
v Input voltage low range:
– Minimum: 100 V ac
– Maximum: 127 V ac
v Input voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
v Input kilovolt-amperes (kVA) approximately:
– Minimum: 0.15 kVA (all models)
– Maximum: 0.80 kVA with two power
supplies, 0.62 kVA with three redundant
power supplies
Heat output:
Approximate heat output is 2259 British
thermal units (Btu) per hour (662 watts) for the
maximum server configuration.
Environment:
v Air temperature (operating): 10° to 35°C
(50° to 95°F)
v Humidity (storage): 50% to 90%
non-condensing
Acoustical noise emissions:
v Sound power, idle: 7.0 bel maximum
v Sound power, operating: 7.0 bel maximum
Size:
v Height: 87 mm (3.4 in.)
v Depth: 747 mm (29.4 in.)
v Width: 449 mm (17.7 in.)
v Weight: 30 kg (65 lb) when fully configured
Chapter 1. Introduction
3
Notices and statements used in this book
The caution and danger statements that appear in this book are also in the
multilingual Safety Information book, which is on the IBM xSeries Documentation
CD. Each statement is numbered for reference to the corresponding statement in
the Safety Information book.
The following notices and statements are used in the documentation:
v Notes: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Major components of your server
The orange color on components and labels in your server identifies hot-swap or
hot-plug components. You can install or remove these components while the server
is running, provided that the server is configured to support hot-swap and hot-plug
features. For complete details about installing or removing a hot-swap or hot-plug
component, see the information in Chapter 2, “Installing options”, on page 7.
The blue color on components and labels indicates touch points where a
component can be gripped, a latch moved, and so on.
The following illustration shows the major components in the server.
4
IBM eServer xSeries 382 Type 8834: Installation Guide
Note: The illustrations in this publication might differ slightly from your hardware.
Cover
Air baffle
PCI riser card
assembly
Fans
DIMM
Hard disk
drive
Power supply
blank cover
Hot-swap
power supply
Bezel
Chapter 1. Introduction
5
6
IBM eServer xSeries 382 Type 8834: Installation Guide
Chapter 2. Installing options
This chapter provides basic instructions for installing a limited number of hardware
options in your server. These instructions are intended for users who are
experienced with setting up IBM server hardware. If you need more detailed
instructions, see the Hardware Maintenance Manual and Troubleshooting Guide on
the IBM xSeries Documentation CD.
Attention: All components inside the server must be removed or replaced by a
service technician.
Installation guidelines
Before you begin installing options in your server, read the following information:
v Review the safety information beginning on page v and the guidelines in
“Handling static-sensitive devices” on page 8. This information will help you work
safely with your server and options.
v Make sure that you have an adequate number of properly grounded electrical
outlets for your server, monitor, and other devices that you will connect to the
server.
v Back up all important data before you make changes to disk drives.
v You do not need to turn off the server to install or replace hot-swap drives or
hot-plug Universal Serial Bus (USB) devices. For servers with redundant power
(three power supplies), you do not need to turn off the server to install or replace
a hot-swap power supply.
v The blue color on components and labels identifies touch points, where you can
grip a component, move a latch, and so on.
v For a list of supported options for your server, go to
http://www.ibm.com/pc/compat/.
System reliability guidelines
To help ensure proper cooling and system reliability, make sure that:
v Each of the hot-swap drive bays has a drive or a filler panel and electromagnetic
compatibility (EMC) shield installed in it.
v Each of the two hot-swap power supply bays on the right has a power supply
installed in it. The third (left) power supply bay must have a power supply or filler
panel installed in it.
v For proper cooling and airflow, replace the server cover before turning on the
server. Operating the server for extended periods of time (over 30 minutes) with
the server cover removed might damage server components.
v After installing the server in a rack, make sure that space is available around the
server to enable the server cooling system to work properly. See the
documentation that comes with the rack for additional information.
v You have followed the cabling instructions that come with optional adapters.
v You have replaced a failed fan as soon as possible.
v For servers with redundant power (three power supplies), you have replaced a
hot-swap power supply as soon as possible. For servers with non-redundant
power (two power supplies), a power supply should not be removed while the
server is turned on.
v You replace a hot-swap drive within 2 minutes of its removal.
© Copyright IBM Corp. 2003
7
Handling static-sensitive devices
Attention: Static electricity can damage electronic devices, including your server.
To avoid damage, keep static-sensitive devices in their static-protective packages
until you are ready to install them.
To reduce the possibility of electrostatic discharge, observe the following
precautions:
v Limit your movement. Movement can cause static electricity to build up around
you. Wearing an anti-static wrist strap attached to an unpainted metal part of the
server can provide some electrostatic discharge protection when handling server
components.
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed circuitry.
v Do not leave the device where others can handle and damage it.
v While the device is still in its static-protective package, touch it to an unpainted
metal part of the server for at least 2 seconds. This drains static electricity from
the package and from your body.
v Remove the device from its package and install it directly into the server without
setting down the device. If it is necessary to set down the device, put it back into
its static-protective package. Do not place the device on your server cover or on
a metal surface.
v Take additional care when handling devices during cold weather. Heating reduces
indoor humidity and increases static electricity.
8
IBM eServer xSeries 382 Type 8834: Installation Guide
Removing the bezel
You must remove the bezel to access the hot-swap power supplies and view the
power status LEDs.
Note: The bezel does not come pre-installed on your server. See “Installing the
bezel” on page 16 for bezel installation instructions.
Complete the following steps to remove the bezel:
1. Firmly pull the left side of the bezel away from the front of the server; then,
remove the bezel.
2. Store the bezel in a safe place.
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Chapter 2. Installing options
9
Installing an adapter
Attention: All components inside the server must be removed or replaced by a
service technician.
See the Hardware Maintenance Manual and Troubleshooting Guide on the IBM
xSeries Documentation CD for adapter installation instructions. For a list of
supported options for your server, go to http://www.ibm.com/pc/support/.
Your server comes with adapter connectors or slots on a PCI riser that is connected
to the system board. You can install up to three additional optional adapters in
PCI-X slots 1 through 3 (PCI 1 through PCI 3).
The following notes describe the types of adapters that your server supports and
other information that you must consider when installing an adapter:
v Locate the documentation that comes with the adapter and follow those
instructions in addition to the instructions in this section. If you need to change
the switch setting or jumper settings on the adapter, follow the instructions that
come with the adapter. Also, read the documentation that comes with your
operating system.
v The total power consumption of all adapters installed in the server must not
exceed 45 watts.
v You can install full-length adapters in expansion slots PCI 1, PCI 2 and PCI 3.
None of the expansion slots are hot-plug.
v The 64-bit PCI-X slots support 3.3 V signaling PCI or PCI-X adapters; they do
not support 5.0 V signaling adapters.
v The PCI bus configuration is as follows:
– The dual-channel integrated Ethernet controller is on PCI-X bus 2, channel A.
– The dual-channel integrated SCSI controller is on PCI-X bus 2, channel B.
– The 64-bit, 133 MHz PCI-X slot 3 is on PCI-X bus 1, channel A.
– The 64-bit, 100 MHz PCI-X slots 1 and 2 are on PCI-X bus 1, channel B.
v If you have not changed the default startup sequence, the server scans the PCI
devices in the following order: PCI slot 3, PCI slots 1 and 2; then, the
dual-channel integrated Ethernet controller and the dual-channel integrated SCSI
controller.
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IBM eServer xSeries 382 Type 8834: Installation Guide
Installing internal drives
Your server comes with an EIDE DVD/CD-RW combo drive and one or two
hot-swap SCSI hard disk drives.
Drive bay 1
Drive bay 2
DVD/CDR/W drive
The electromagnetic interference (EMI) integrity and cooling of the server are
protected by having all bays and PCI slots covered or occupied. When you install a
drive or PCI adapter, save the EMC shield and filler panel from the bay or the PCI
adapter slot cover in the event you later remove the option.
For a complete list of supported options for your server, go to
http://www.ibm.com/pc/support/.
Your server supports a maximum of two 1-inch (26 mm) slim-high, 3.5-inch,
hot-swap hard disk drives in the standard hot-swap bays. The hot-swap bays are
next to each other on the front of the server, and can be accessed without removing
the bezel. All hot-swap drives being used in the server should have the same speed
rating; mixing speed ratings will cause all drives to operate at the lower speed. You
do not have to turn off the server to install hot-swap drives in the hot-swap drive
bays. However, you must turn off the server when performing any steps that involve
installing or removing cables.
The following illustration shows how to install a hot-swap hard disk drive.
Drive bay 1
Drive bay 2
Hard disk drive
Drive tray
Drive tray handle
(in open position)
Filler panel
Chapter 2. Installing options
11
Complete the following steps to install a drive in a hot-swap bay.
Attention: To maintain proper system cooling, do not operate the server for more
than 10 minutes without either a drive or a filler panel installed in each hot-swap
drive bay.
1. Review the “Installation guidelines” on page 7, and “Handling static-sensitive
devices” on page 8.
2. Remove the filler panel from the empty hot-swap bay by inserting your finger
into the depression at the left side of the filler panel and pulling it away from the
server.
3. Install the hard disk drive in the hot-swap bay:
a. Ensure that the tray handle is open (that is, perpendicular to the drive).
b. Align the drive assembly with the guide rails in the bay.
c. Gently push the drive assembly into the bay until the drive stops.
d. Push the tray handle to the closed (locked) position.
e. Check the hard disk drive status indicator to verify that the hard disk drive is
operating properly.
When the amber hard disk drive status LED is lit continuously, it indicates
that the drive is faulty and needs to be replaced. When the green hard disk
drive activity LED is flashing, it indicates that the drive is being accessed.
4. If you are installing additional hot-swap hard disk drives, do so now.
5. If you have a power supply to install or remove, do so now; otherwise go to
“Completing the installation” on page 16.
The hot-swap-drive backplane controls the SCSI IDs for the internal hot-swap drive
bays. Table 2 lists the SCSI IDs for the hard disk drives that are connected to the
secondary SCSI channel.
Table 2. SCSI IDs for hot-swap hard disk drives
12
Device
SCSI ID
Drive bay 1
0
Drive bay 2
1
IBM eServer xSeries 382 Type 8834: Installation Guide
Installing a memory module
Attention: All components inside the server must be removed or replaced by a
service technician.
See the Hardware Maintenance Manual and Troubleshooting Guide on the IBM
xSeries Documentation CD for memory installation instructions. For a list of
supported options for your server, go to http://www.ibm.com/pc/support/.
The amount of memory in your server can be increased by installing memory
modules. The following notes describe the types of dual inline memory modules
(DIMMs) that your server supports and other information that you must consider
when installing DIMMs:
v Your server supports industry-standard PC2100 double-data-rate (DDR) dual
inline memory modules (DIMMs). The system board contains eight DIMM
connectors and supports four-way memory interleaving.
v The DIMM options available for your server are 256 MB, 512 MB, 1 GB, and
2 GB. Your server supports a minimum of 1 GB and a maximum of 16 GB of
system memory.
v The amount of usable memory will be reduced depending on the system
configuration. A certain amount of memory must be reserved for system
resources. The BIOS will display the total amount of installed memory and the
amount of configured memory.
v Your server comes with one of the following memory configurations:
– Four 512 MB DIMMs (for a total of 2 GB) installed in DIMM 1 through DIMM 4
memory connectors. If you install additional DIMMs for this configuration,
install them as a matched set of four in DIMM connectors 5 through 8.
– Eight 512 MB DIMMs (for a total of 4 GB) installed in DIMM 1 through DIMM
8 memory connectors.
v DIMMs must be installed in matched sets of four. The first set of four DIMMs
installed in DIMM 1 through DIMM 4 memory connectors must be the same size,
speed, type, and technology. Compatible DIMMs from various manufacturers can
be mixed. If a second matched set of four DIMMs is installed in DIMM 5 through
DIMM 8 memory connectors, they do not have to be the same size, speed, type,
and technology as the DIMMs installed in DIMM 1 through DIMM 4 memory
connectors. However, the size, speed, type, and technology of the DIMMs
installed in DIMM 5 through DIMM 8 memory connectors must match each other.
v Install only 133 MHz (memory bus), 2.5 V, 184-pin, double-data-rate (DDR),
PC2100, registered synchronous dynamic random-access memory (SDRAM) with
error correcting code (ECC) DIMMs. These DIMMs must be compatible with the
latest PC2100 SDRAM Registered DIMM specification. For a list of supported
options for your server, go to http://www.ibm.com/pc/compat/.
v Your server supports Chipkill™ memory if all DIMMs are type x4. The use of any
DIMMs that are not type x4 in your server disables Chipkill memory.
v When you restart the server after adding or removing a DIMM, the server
displays a message that the memory configuration has changed.
Chapter 2. Installing options
13
Replacing a hot-swap power supply
Your server comes with two or three hot-swap power supplies. For servers with two
power supplies, you must turn off the server before replacing a power supply. For
servers with three power supplies, you do not need to turn off the server to replace
a hot-swap power supply, but you must replace only one power supply at a time.
Attention: Your server has hot-swap power supply capability only when three
power supplies are installed. In addition, your server has redundant power capability
only when three power supplies are installed.
If you install or remove a power supply, observe the following precautions.
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following label
attached.
Hazardous voltage, current, and energy levels are present inside any component that
has this label attached. There are no serviceable parts inside these components. If you
suspect a problem with one of these parts, contact a service technician.
Statement 12
CAUTION:
The following label indicates a hot surface nearby.
14
IBM eServer xSeries 382 Type 8834: Installation Guide
Complete the following steps to replace a hot-swap power supply:
1. Review the safety information beginning on page v and “Installation guidelines”
on page 7.
2. Remove the server bezel (see “Removing the bezel” on page 9).
3. If your server has only two power supplies installed, turn off the server (see
“Turning off the server” on page 28).
4. Press the orange release lever on the selected power supply; then, pull the
power supply out of the bay and set it aside.
Handle (open
position)
LED
Power supply
5. Make sure the power-supply handle is in the open position; then, slide the
power supply all the way into the chassis before placing the power-supply
handle into the locked position.
Power supply
blank cover
Handle (open
position)
LED
Power supply
6. If the server is not turned on, turn on the server (see “Turning on the server” on
page 27).
7. Verify that the ac power LEDs on the server and the PS dc power LEDs on
each power supply are lit, indicating that power supplies are installed and
operating properly.
8. Replace the server bezel (see “Installing the bezel” on page 16).
Chapter 2. Installing options
15
Completing the installation
To complete your installation, you must install the bezel; then, connect all the cables
and, for certain options, run the Configuration/Setup Utility program. Follow the
instructions in this section.
Attention: For proper cooling and airflow, make sure that the server cover
installed before turning on the server. Operating the server for extended periods of
time (over 30 minutes) with the server cover removed might damage server
components.
Note: If you have just connected the power cords of your server into electrical
outlets, you will have to wait approximately 20 seconds before pressing the
power-control button.
Installing the bezel
Before installing the bezel on the server for the first time, you must install the
handles on the server.
The following illustration shows how to install the handles on the server.
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Screws
Complete the following steps to install the handles on the server:
1. Install the left handle on the server as shown in the above illustration, securing
the handle to the chassis using two screws.
Note: When installed on the correct sides of the server, the handles will have
their captive rack mounting screws closer to the bottom of the handle.
2. Install the right handle on the server, securing the handle to the chassis using
two screws.
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IBM eServer xSeries 382 Type 8834: Installation Guide
The following illustration shows how to install the bezel on the server.
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Complete the following steps to replace the bezel:
1. Insert the tabs on the left side of the bezel into the slot on the left server
handle.
2. Rotate the right side of the bezel toward the server; then, push the bezel until
the tabs on the right side of the bezel lock into the right server handle.
Chapter 2. Installing options
17
Cabling the server
If your server cables and connector panel have color-coded connections, match the
color of the cable end with the color of the connector. For example, match a blue
cable end with a blue panel connector, a red cable end with a red connector, and
so on.
Attention:
To prevent damage to equipment, connect the power cords last.
The following illustration shows the input/output (I/O) connectors on the rear of the
server.
Power connectors
External SCSI connector
System ID switch
System ID LED
RJ45 LAN 1 and 2
connectors
Serial connector
USB connector
0 and 1
Video connector
Updating your server configuration
When you start your server for the first time, you need to set the system date and
time using the Configuration/Setup Utility program.
Some options have device drivers that you need to install. See the documentation
that comes with your option for information about installing any required device
drivers.
Your server comes with two microprocessors installed on the system board and can
operate as a symmetric multiprocessing (SMP) server. However, you might need to
upgrade your operating system to support SMP. See your operating-system
documentation for additional information.
If any of the optional external hard disk drives connected to your server have a
RAID configuration using a ServeRAID controller and you have installed or removed
a hard disk drive, see the ServeRAID documentation for information about
reconfiguring your disk arrays. ServeRAID documentation is on the IBM ServeRAID
Support CD and is available for download from http://www.ibm.com/pc/support/.
18
IBM eServer xSeries 382 Type 8834: Installation Guide
Connecting external options
You can attach additional external options to the input/output (I/O) connectors on
the front and rear of your server. (See Chapter 3, “Input/output ports”, on page 21
for more information.)
Complete the following steps to attach an external device:
1. Review the safety information beginning on page v, “Installation guidelines” on
page 7, and the documentation that comes with your options.
Note: You do not need to turn off the server to connect a hot-swap USB
device.
2. Turn off the server and all attached devices.
3. Follow the instructions that come with the option to prepare it for installation and
to connect it to the server.
Note: If you are attaching an external SCSI device, see “Ultra320 SCSI connector”
on page 22 for information about SCSI cabling and SCSI IDs.
Installing the server in a rack
Detailed cabling instructions for a typical rack server configuration are provided in
the Rack Installation Instructions that are on the IBM xSeries Documentation CD.
Chapter 2. Installing options
19
20
IBM eServer xSeries 382 Type 8834: Installation Guide
Chapter 3. Input/output ports
Connect optional external devices to the connectors on the front and rear of the
server.
Your server has the following input/output (I/O) connectors:
v Two Ethernet (RJ-45)
v One serial (RJ-45)
v One Ultra320 SCSI
v Four Universal Serial Bus (USB) v 1.1
v Two video
The following illustrations show the locations of these connectors.
Server front
Operator information panel
Hard disk drive
activity LEDs
CD-ROM drive
activity LED
CD-eject button
USB 3 connector
USB 4 connector
Front panel
video connector
PS1 LED
AC-R LED
PS2 LED
AC2 LED
PS-share LED
(some models)
Hard disk drive
status LEDs
AC1 LED
Server rear
Power connectors
External SCSI connector
System ID switch
System ID LED
RJ45 LAN 1 and 2
connectors
Serial connector
USB connector
0 and 1
Video connector
The following sections describe these connectors.
© Copyright IBM Corp. 2003
21
Ethernet (RJ-45) connector
The following illustration shows an Ethernet connector.
Link LED
(green)
Activity LED
(green)
8
1
Connect a Category 3, 4, or 5 unshielded twisted-pair (UTP) cable to this connector.
The 100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or
higher cabling.
For more information about the Ethernet controller, see the User’s Guide on the
IBM xSeries Documentation CD.
Serial connectors
Use the serial connectors to connect serial devices. The following illustration shows
a serial connector.
Ultra320 SCSI connector
You can attach external SCSI devices to the SCSI connector on the rear of the
server. This connector is controlled by the primary channel of the SCSI controller
integrated on the system board. It supports both Low Voltage Differential (LVD)
signaling and single-ended (SE) signaling and connection of up to 15 SCSI devices.
The following illustration shows the SCSI standard 68-pin, female D-shell SCSI
connector.
34
1
68
35
Your server has an integrated SCSI controller with RAID capabilities. This
dual-channel controller supports two independent, Ultra320 SCSI channels. The
secondary channel of the integrated SCSI controller is connected to the internal
SCSI backplane and controls up to two LVD hot-swap SCSI hard disk drives. This
controller has the following features:
v Double-transition clocking to achieve up to 320 MBps (megabytes per second)
data-transfer rates
v Domain name validation to negotiate compatible data-transfer speeds with each
device
v Cyclic-redundancy checking (CRC), instead of the usual parity checking, to
improve data reliability
v An active terminator for SCSI bus termination
22
IBM eServer xSeries 382 Type 8834: Installation Guide
Each SCSI device that is connected to a SCSI controller must have a unique SCSI
ID. This ID enables the SCSI controller to identify the device and ensure that
different devices on the same SCSI channel do not attempt to transfer data
simultaneously. SCSI devices that are connected to different SCSI channels can
have duplicate SCSI IDs.
The hot-swap-drive backplane controls the SCSI IDs for the internal hot-swap drive
bays. However, when you attach an external SCSI device, you must set a unique ID
for the device. See the information that comes with the device for instructions to set
its SCSI ID.
To select and order the correct cables for use with external devices, contact your
IBM marketing representative or authorized reseller. For information about the
maximum length of SCSI cable, see the American National Standards Institute
(ANSI) SCSI standards on the ANSI Web site at http://www.ansi.org/. Adhering to
these standards will help to ensure that your server operates properly.
Universal Serial Bus connectors
There are two Universal Serial Bus (USB) connectors on the front of the server and
two on the rear of the server. Use a USB connector to connect a USB keyboard, a
USB pointing device, and other USB devices to your server. USB technology
transfers data at up to 12 Mb per second (Mbps) with a maximum of 127 devices
and a maximum signal distance of 5 meters (16 ft) per segment. Using Plug and
Play technology, USB devices are configured automatically. The following illustration
shows a USB connector.
1
4
Use a 4-pin cable to connect a device to a USB connector. If you need to connect
more USB devices than the server has USB connectors for, use a USB hub to
connect additional devices.
Video connector
There is one video connector on the front of the server and one on the rear of the
server. Use one of these video connectors to connect a monitor or other display.
The following illustration shows the industry-standard 15-pin analog video
connectors that are on your server.
5
1
15
11
The front video connector supports video modes with screen resolutions of up to
800 by 600 pixels. The rear video connector supports video modes with screen
resolutions of up to 1600 by 1200 pixels.
Chapter 3. Input/output ports
23
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IBM eServer xSeries 382 Type 8834: Installation Guide
Chapter 4. Server controls, indicators, and power
This section identifies the controls and indicators on the front and rear of your
server. It also describes the power features of your server.
Controls and LEDs
The following illustrations shows the controls and LEDs on the front of the server.
The bezel must be removed to see the ac-power and power-supply LEDs (see
“Removing the bezel” on page 9). The DVD/CD-ROM drive, front panel video and
USB connectors, and all operator information panel controls and LEDs are behind
the bezel door.
Operator information panel
Hard disk drive
activity LEDs
CD-ROM drive
activity LED
CD-eject button
USB 3 connector
USB 4 connector
Front panel
video connector
PS1 LED
AC-R LED
PS2 LED
AC2 LED
AC1 LED
Hard disk drive
status LEDs
PS-share LED
(some models)
Hot-swap hard disk drive activity LED
On some server models, each hot-swap drive has a hard disk drive activity
LED. When this green LED is flashing, it indicates that the drive is in use.
Hot-swap hard disk drive status LED
On some server models, each hot-swap drive has a hard disk drive status
LED. When this amber LED is lit, it indicates that the drive has failed.
DVD/CD-RW drive activity LED
When this LED is lit, it indicates that the DVD/CD-RW drive is in use.
CD-eject button
Press this button to release a CD or DVD from the DVD/CD-RW drive.
AC1 power LED
When this LED is lit, it indicates that the AC1 power cord is connected to an
ac power source.
AC2 power LED
When this LED is lit, it indicates that the AC2 power cord is connected to an
ac power source.
AC-R power LED
When this LED is lit, it indicates that both the AC1 and AC2 power cords
are connected to an ac power source and three power supplies are
installed in the server. It indicates that the server is operating with
redundant ac power.
PS1/PS2/PS-share power LEDs
This LED is on each hot-swap power supply. When this LED is lit, it
indicates that the power supply is installed and providing dc power to the
server. During typical operation for a server with two power supplies, both
the AC1 and AC2 power LEDs and both the PS1 and PS2 power LEDs are
lit. During typical operation for a server with three redundant power
© Copyright IBM Corp. 2003
25
supplies, both the AC1 and AC2 power LEDs and the PS1, PS2, and
PS-share power LEDs are lit. For any other combination of LEDs, see the
Hardware Maintenance Manual and Troubleshooting Guide on the IBM
xSeries Documentation CD.
The following illustration shows the controls and LEDs on the operator information
panel.
Power
control
button
and LED
SDINT
(System Diagnostic Ethernet 1
Interrupt) button
activity LED
System status/
fault LED
SD/INT
Reset
button
System ID
button
and LED
1
Ethernet 2
activity LED
2
1
2
Hard disk drive
activity/failure LED
Power-control button/power-on LED
Press this button to turn the server on and off manually. The power-on LED
is in the center of the power-control button. When this LED is lit, it indicates
that the server is turned on. When this LED is off, it indicates that the
server is off or that the server is disconnected from its power source.
Reset button
Press this button to perform a hardware reset of the server and run the
power-on self-test (POST).
SD/INT button
Press this button to initiate a system diagnostic interrupt. See the Hardware
Maintenance Manual and Troubleshooting Guide on the IBM xSeries
Documentation CD for information.
System ID button and LED
Press this button to turn the system ID LEDs on and off, as an aid in
visually locating the server. This LED can also be turned on remotely by the
system administrator. There are system ID buttons and LEDs on the front
and rear of the server.
System status/fault LED
When this LED is lit green, it indicates normal operation. When this LED is
lit amber, it indicates that a system error has occurred. See Chapter 6,
“Solving problems”, on page 39 for additional information. Detailed
troubleshooting information is in the Hardware Maintenance Manual and
Troubleshooting Guide on the IBM xSeries Documentation CD.
Hard disk drive activity/failure LED
When this amber LED is flashing, it indicates that a hard disk drive is in
use. When this LED is lit continuously (not flashing), it indicates a hard disk
drive failure. See Chapter 6, “Solving problems”, on page 39 for additional
information. Detailed troubleshooting information is in the Hardware
Maintenance Manual and Troubleshooting Guide on the IBM xSeries
Documentation CD.
Ethernet1/Ethernet2 activity LEDs
There are two Ethernet activity LEDs, one for each Ethernet controller in
your server. When each LED is flashing, it indicates that there is activity
between one of the Ethernet controllers and the network. The LEDs are off
if there is no Ethernet connection and are lit continuously if there is a
26
IBM eServer xSeries 382 Type 8834: Installation Guide
connection with no activity. Ethernet link status and speed LEDs are also on
each Ethernet connector on the rear of the server. See “System
status/failure LEDs” on page 46 for additional information.
Server power features
When the server is connected to an ac power source but is not turned on, the
operating system does not run, and all core logic is shut down; however, the server
can respond to remote requests to turn on the server. The power supply LEDs flash
to indicate that the server is connected to an ac power source but is not turned on
(standby mode).
Turning on the server
Notes:
1. Turn on all external devices, such as the monitor, before turning on the server.
2. The power-on LED on the front of the server is lit when the server is on and
while it is powering up.
Approximately 10 seconds after the server is connected to ac power, the
power-control button becomes active, and you can turn on the server and start the
operating system by pressing the power-control button. If a power failure occurs
while the server is turned on, the server can be configured to restart automatically
when power is restored. See the Resource CD for information about configuring
power options using the System Maintenance Utility
Note: When 4 GB or more of memory (physical or logical) is installed, some
memory is reserved for various system resources and is unavailable to the
operating system. The amount of memory that is reserved for system
resources depends on the operating system, the configuration of the server,
and the configured PCI options.
Chapter 4. Server controls, indicators, and power
27
Turning off the server
When you turn off the server and leave it connected to ac power, the server can
respond to remote requests to turn on the server. To remove all power from the
server, you must disconnect it from the power source.
Operating systems require an orderly shutdown before you turn off the server. See
your operating-system documentation for information about shutting down the
operating system.
Statement 5
CAUTION:
The power-control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
Note: After turning off the server, wait at least 5 seconds before you press the
power-control button to turn on the server again.
The server can be turned off in any of the following ways:
v After the operating system is shut down, or if the operating system stops
functioning, you can press and hold the power-control button for more than 4
seconds to turn off the server.
v The server can be configured to turn itself off as an automatic response to a
critical system failure.
28
IBM eServer xSeries 382 Type 8834: Installation Guide
Chapter 5. Configuring your server
The Resource CD provides device drivers, diagnostic programs, and utilities that
are specifically designed for your IBM server. Use this CD during the initial
installation of your server to configure basic hardware features and to simplify your
operating system installation.
You can use the following configuration programs to customize your server
hardware:
v Configuration/Setup Utility
This program is part of the basic input/output system (BIOS) code that comes
with your server. Use it to configure serial port assignments, view system
information, change startup options, set the date and time, and set the password.
For more information about how to start this utility, see “Using the
Configuration/Setup Utility program”.
v LSI Logic Configuration Utility
With the built-in LSI Logic Configuration Utility program, you can configure the
integrated SCSI controller and the devices that are attached to it. For information
about how to start this utility, see “Using the LSI Logic Configuration Utility
program” on page 31.
v ServeRAID Manager
The ServeRAID™ programs are on the IBM ServeRAID Support CD and are
available for download from http://www.ibm.com/pc/support/. If your server has a
ServeRAID controller installed, you must use the ServeRAID Configuration
program to define and configure your disk-array subsystem before you install
your operating system. See “Using ServeRAID Manager” on page 31 for more
information.
This section provides the instructions for starting the utility programs. See the
User’s Guide on the IBM xSeries Documentation CD for detailed instructions for
using the configuration programs.
Using the Configuration/Setup Utility program
The Configuration/Setup Utility program is part of the BIOS code. You can use it to:
v Change the startup options
v Configure serial port assignments
v Set the date and time
v Set the password
If your server is already on, shut down the operating system, turn off the server,
and wait a few seconds until all in-use lights turn off. Then, restart the server.
The prompt Hit <F1> if you want to run SETUP might not be displayed when you
start your computer. To start the Configuration/Setup Utility program, turn on the
power and immediately press and hold down the F1 key until you see either the
Configuration/Setup Utility menu or a password prompt.
If you have not set an administrator password, the Configuration/Setup Utility menu
opens on the screen. If you have set a password, the Configuration/Setup Utility
menu will not open until you type your password.
© Copyright IBM Corp. 2003
29
See the User’s Guide on the IBM xSeries Documentation CD for more detailed
information about the Configuration/Setup Utility.
Using the RAID configuration programs
Use the following programs to configure and manage RAID arrays. Be sure to use
these programs as described in this book:
v LSI Logic Configuration Utility program
Use the LSI Logic Configuration Utility program to:
– Perform a low-level format on a SCSI hard disk drive
– Set a SCSI device scan order
– View or change SCSI IDs for attached devices
– Set SCSI protocol parameters on SCSI hard disk drives
v ServeRAID Manager
Use the ServeRAID Manager program to:
– Configure a redundant array of independent disks (RAID)
– Restore a SCSI hard disk drive to factory-default settings, erasing all data
from the disk
– View your RAID configuration and associated devices
– Monitor operation of your RAID controllers
The following notes provide information that you must consider when using the LSI
Logic Configuration Utility and the ServeRAID Manager programs to configure and
manage your arrays:
v The integrated SCSI controller with RAID capabilities in your server supports only
RAID level 1. Installing an optional ServeRAID controller provides additional
RAID levels.
v When you create a RAID 1 mirrored pair, all drives must be on the same
channel.
Hard disk capacities influence the way you create arrays. Drives in the array can
be of different capacities, but the RAID controller treats them as if they all have
the capacity of the smallest disk drive.
v To help ensure signal quality, do not mix drives with different speeds and data
rates.
v You can set up a mirror after the operating system is installed on the primary
drive only if you are using the integrated SCSI controller with RAID capabilities.
You must ensure that the primary drive has the lower SCSI ID (for example 0).
v
Important: If you use the integrated SCSI controller with RAID capabilities to
configure a RAID level 1 (mirrored) array after you install the
operating system, you will lose access to any data or applications
that were previously stored on the secondary physical drive of the
mirrored pair.
v To update the firmware and BIOS for an optional ServeRAID controller, you must
use the IBM ServeRAID Support CD that comes with ServeRAID option.
v If you install a different type of RAID controller in your server, use the
configuration method supplied with the RAID controller to view or change SCSI
settings for attached devices.
30
IBM eServer xSeries 382 Type 8834: Installation Guide
Using the LSI Logic Configuration Utility program
Complete the following steps to start the LSI Logic Configuration Utility program:
1. Turn on the server.
2. When a list of boot options appears, use the arrow keys to select the EFI shell;
then, press Enter.
3. From the Shell prompt, type devices -b; then, press Enter.
A list of devices is displayed, as in the following example:
C
T
R
L
==
3E
3F
4.
T
Y
P
E
=
D
D
C
F
G
=
X
X
D
I
A
G
=
-
#P #D #C Device Name
== == == =============================================================
1 1 - LSI Logic Ultra320 SCSI Controller
1 1 - LSI Logic Ultra320 SCSI Controller
Note the CTRL number given for the integrated LSI Logic Ultra320 SCSI
Controller in the displayed list. From the example, the CTRL numbers are 3E
and 3F.
5. From the Shell prompt, type drvcfg; then, press Enter.
A list of configurable components is displayed, as in the following example:
Configurable Components
Drv[67] Ctrl[3E] Lang[eng]
Drv[67] Ctrl[3F] Lang[eng]
6. Note the DRV number associated with the CTRL numbers that were noted in
step 4. From the example, the DRV number is 67.
7. To start the LSI Configuration Utility At the Shell Prompt type:
drvcfg x y -s
Where x is the DRV number from step 6 and y is the CTRL number from step 4.
From the example, drvcfg 67 3F -s.
8. Use the arrow keys to select a controller (channel) from the list of adapters;
then, press Enter.
9. Follow the instructions on the screen to change the settings of the selected
items; then, press Enter. The Device Properties and Mirroring Properties,
additional screens are displayed.
See the User’s Guide on the IBM xSeries Documentation CD for more detailed
information about the LSI Logic Configuration Utility. In addition, an LSI
Command-line configuration program (CFG1030) is available at
http://www.ibm.com/pc/support/.
Using ServeRAID Manager
You can run ServeRAID Manager in startable-CD mode from the IBM ServeRAID
Support CD or as an installed program. For information about installing ServeRAID
Manager, see the documentation on the CD. In addition, the ServeRAID Manager
program and documentation are available at http://www.ibm.com/pc/support/.
The following sections provide instructions for running ServeRAID Manager in
startable-CD mode to configure your integrated SCSI controller with RAID
capabilities and perform an initial RAID configuration on your server. See the
ServeRAID documentation on the IBM ServeRAID Support CD for additional
information about RAID technology and instructions for using ServeRAID Manager
to configure your integrated SCSI controller with RAID capabilities.
Chapter 5. Configuring your server
31
Before you install your operating system, you must configure the controller that is
attached to the hard disk drives. You must use the configuration program on the
IBM ServeRAID Support CD to configure the integrated SCSI controller with RAID
capabilities or to configure an optional IBM ServeRAID controller.
Notes:
1. You cannot use the ServerGuide Setup and Installation CD to configure the
optional controllers.
2. To update the firmware and BIOS for an optional ServeRAID controller, you
must use the IBM ServeRAID Support CD that comes with the ServeRAID
option.
Using ServeRAID Manager in startable-CD mode
The information in this section focuses on using the ServeRAID Manager program
in startable-CD mode to configure your controller. For information about installing
ServeRAID Manager, see the documentation on the IBM ServeRAID Support CD.
When you run the ServeRAID Manager program from the startable IBM ServeRAID
Support CD, you are using startable-CD mode, in which you can configure your
controller before you install your operating system.
To run the ServeRAID Manager program in startable-CD mode, turn on the server;
then, insert the IBM ServeRAID Support CD into the CD-ROM drive. If the
ServeRAID Manager program detects an unconfigured controller and ready drives,
the program automatically starts the Configuration wizard, and a window similar to
that shown in Figure 1 opens.
Figure 1. “Configuration wizard” window
Configuring the controller: You can use the Configuration wizard to configure
your controller. The Configuration wizard provides two configuration options:
32
IBM eServer xSeries 382 Type 8834: Installation Guide
Express and Custom. Express configuration automatically configures your controller,
and you can use Custom configuration to configure your controller manually.
Note: If the integrated RAID controller has two channels, it will appear in the
ServeRAID Manager tree as two controller objects. However, you can
configure only one array and one RAID level-1 logical drive.
Using Express configuration: Express configuration automatically configures your
controller. It creates an array by grouping together the first two physical drives that
appear in the ServeRAID Manager tree, and it creates a RAID level-1 logical drive.
Complete the following steps to use Express configuration:
1. In the ServeRAID Manager tree, click the controller.
2. Click Express configuration.
3. Click Next. The “Configuration summary” window opens.
4. Review the information that is displayed in the “Configuration summary” window.
To change the configuration, click Modify arrays.
Figure 2. “Configuration summary” window
5. Click Apply; then, click Yes when asked if you want to apply the new
configuration. The configuration is saved in the controller and in the physical
drives.
6. Exit from the ServeRAID Manager program and remove the CD from the
CD-ROM drive.
7. Restart the server.
Chapter 5. Configuring your server
33
Using Custom configuration: To configure your controller manually, select Custom
configuration. Using Custom configuration, you can select which two physical drives
you want to configure.
Complete the following steps to use Custom configuration:
1. In the ServeRAID Manager tree, click the controller.
2. Click Custom configuration.
3. Click Next. The “Create arrays” window opens.
Figure 3. “Create arrays” window
4. From the list of ready drives, select the two drives you want to move to the
array.
5. Click
34
(Add selected drives) to add the drives to the array.
IBM eServer xSeries 382 Type 8834: Installation Guide
6. Click Next. The “Configuration summary” window opens.
Figure 4. “Configuration summary” window
7. Review the information that is displayed in the “Configuration summary”
window. To change the configuration, click Back.
8. Click Apply; then, click Yes when asked if you want to apply the new
configuration. The configuration is saved in the controller and in the physical
drives.
9. Exit from the ServeRAID Manager program, and remove the CD from the
CD-ROM drive.
10. Restart the server.
Chapter 5. Configuring your server
35
Viewing your configuration
You can use ServeRAID Manager to view information about RAID controllers and
the RAID subsystem (such as arrays, logical drives, hot-spare drives, and physical
drives).
To view information, expand the ServeRAID Manager tree; then, click the relevant
tree object. Detailed information about the selected device appears in the right
pane.
Figure 5. ServeRAID Manager window
To display available actions for an item, click the item in the ServeRAID Manager
tree and click Actions.
36
IBM eServer xSeries 382 Type 8834: Installation Guide
Getting assistance
For more information about ServeRAID Manager, see the online help system. To
(Information about this window) on the
start the help system, either click
toolbar or select an item from the Help menu.
Figure 6. ServeRAID Manager help menu
The help system (ServeRAID Assist) will open within the ServeRAID Manager
interface.
To learn more about the ServeRAID Manager tree objects and the actions that
apply to them, select a tree object and click Actions → Hints and tips. ServeRAID
Assist will start, and information about the tree object will appear in the right pane
of ServeRAID Manager.
Chapter 5. Configuring your server
37
Figure 7. Hints and tips feature
38
IBM eServer xSeries 382 Type 8834: Installation Guide
Chapter 6. Solving problems
This section provides basic troubleshooting information to help you solve some
common problems that might occur while you are setting up your server.
If you cannot locate and correct the problem using the information in this section,
see Appendix A, “Getting help and technical assistance”, on page 47, the Hardware
Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation
CD, and the “Server Support” flowchart in the front of this book.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
v POST beep codes and error messages
The power-on self-test (POST) indicates the detection of a problem. See
“Power-on self-test (POST)” on page 40.
v Diagnostic programs and error messages
The diagnostic programs are provided on the Resource CD. These programs test
the major components of your server.
Note: See “Solving problems” in the Hardware Maintenance Manual and
Troubleshooting Guide on the IBM xSeries Documentation CD for
information about the diagnostic programs.
v Troubleshooting charts
These charts list problem symptoms and steps to correct the problems. See the
“Troubleshooting charts” on page 41 for information.
v System status/failure LEDs
There are LEDs on the server that indicate server status or failure of server
components. See the “System status/failure LEDs” on page 46 for more
information.
© Copyright IBM Corp. 2003
39
Power-on self-test (POST)
When you turn on the server, the power-on self-test (POST) performs a series of
tests to check the operation of system components and some of the installed
options.
If POST finishes without detecting any problems, the first window of your operating
system or application program appears.
If POST detects a problem, the server might emit a series of beeps or an error
message might appear on your screen.
Note: A single problem might cause several error messages. When this occurs,
work to correct the cause of the first error message. After you correct the
cause of the first error message, the other error messages typically will
resolve the next time you run the test.
POST beep code descriptions
If POST detects a problem during startup, the server might emit a series of beeps.
You can use the following beep code descriptions to help identify and resolve
problems that are detected during startup.
Note: See the Hardware Maintenance Manual and Troubleshooting Guide on the
IBM xSeries Documentation CD for more information about the POST beep
codes.
Table 3. POST beep code descriptions
Beep code
Descriptions of the POST beep codes
Three short
POST detected a system memory error. Call for service.
Five short
Microprocessor failure. Call for service.
Eight short
Video controller failure. Call for service.
All other beep
codes
Turn off the server; then, restart the server. If the problem remains, call for service.
POST error messages
The following table provides an abbreviated list of the error messages that might
appear during POST.
Note: See the Hardware Maintenance Manual and Troubleshooting Guide on the
IBM xSeries Documentation CD for more information about the POST error
messages.
40
POST
message
Failing device or
problem found
103
CMOS battery failure
Call for service. (The CMOS battery must be
replaced by an authorized service technician.)
104
CMOS options not set
Set CMOS options using the Configuration/Setup
Utility program.
109
Keyboard - stuck key
Make sure that nothing is resting on the keyboard
keys. If no keys are being pressed, replace the
keyboard.
IBM eServer xSeries 382 Type 8834: Installation Guide
Suggested action
POST
message
Failing device or
problem found
11B
Time of day has not
been set
Set the correct date and time.
85XX
Memory error
Make sure that the memory is correct for your
server and that it is installed properly. See the
Hardware Maintenance Manual and Troubleshooting
Guide on the IBM xSeries Documentation CD for
more detailed information.
Suggested action
Troubleshooting charts
The following table lists problem symptoms and suggested solutions. See the
Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries
Documentation CD for more detailed troubleshooting charts. If you cannot find the
problem in these charts, run the diagnostic programs. If you have run the diagnostic
test programs, or if running the tests does not reveal the problem, call for service.
CD-ROM drive problems
Symptom
Suggested action
CD-ROM drive is not
recognized.
Make sure that:
v Under EFI, the CD must follow the “El Torito” bootable CD-ROM format
specification.
v The IDE channel to which the CD-ROM drive is attached (primary or secondary)
is enabled in the Configuration/Setup Utility program. If the server has a single
IDE channel, only the primary channel can be used.
v The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
The CD is not working correctly. Clean the CD.
If the problem remains, call for service.
The CD-ROM drive tray is not
working. (The server must be
turned on.)
Insert the end of a straightened paper clip into the manual tray-release opening.
If the problem remains, call for service.
General problems
Symptom
Suggested action
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
Call for service.
Chapter 6. Solving problems
41
Hard disk drive problems
Symptom
Suggested action
Not all drives are recognized by 1. Remove the first drive not recognized and try the hard disk drive diagnostic test
the hard disk drive diagnostic
again.
test.
2. If the remaining drives are recognized, replace the drive you removed with a
new one.
If the problem remains, call for service.
The server stops responding
during the hard disk drive
diagnostic test.
1. Remove the hard disk drive that was being tested when the server stopped
responding and try the diagnostic test again.
2. If the hard disk drive diagnostic test runs successfully, replace the drive that
you removed with a new one.
If the problem remains, call for service.
Intermittent problems
Symptom
Suggested action
A problem occurs only
occasionally and is difficult to
diagnose.
Make sure that:
v All cables and cords are connected securely to the rear of the server and
attached devices.
v When the server is turned on, air is flowing from the rear of the server at the fan
grille. If there is no airflow, the fan is not working. This can cause the server to
overheat and shut down.
v The SCSI bus and devices are configured correctly and the last external device
in each SCSI chain is terminated correctly.
If the problem remains, call for service.
Keyboard, mouse, or pointing-device problems
Symptom
Suggested action
All or some keys on the
keyboard do not work.
v Make sure that the keyboard cable is securely connected to the server.
v Make sure that the server and the monitor are turned on.
v Try using another keyboard.
If the problem remains, call for service.
The mouse or pointing device
does not work.
v Make sure that the mouse or pointing-device cable is securely connected to the
server.
v Make sure that the mouse device drivers are installed correctly.
v Both the server and the monitor are turned on.
v Try using another mouse or pointing device.
If the problem remains, call for service.
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IBM eServer xSeries 382 Type 8834: Installation Guide
Memory problems
Symptom
Suggested action
The amount of system memory
displayed is less than the
amount of physical memory
installed.
1. Make sure that:
v You have installed the correct type of memory.
v DIMMs were installed in matched sets of four.
2. Check the system event log for a memory error message.
If the problem remains, call for service.
Microprocessor problems
Symptom
Suggested action
The server emits five short
beeps during POST.
Call for service.
Monitor problems
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, see the information that comes with the monitor for instructions for testing
and adjusting the monitor. If you cannot diagnose the problem, call for service.
Symptom
Suggested action
The screen is blank.
Verify that:
v The server power cords are connected to the server and to a working electrical
outlets.
v The monitor cables are connected properly.
v The monitor is turned on and the Brightness and Contrast controls are adjusted
correctly.
If the problem remains, call for service.
Only the cursor appears.
Call for service.
The monitor works when you
turn on the server, but the
screen goes blank when you
start some application
programs.
Make sure that you have installed the necessary device drivers for the application
programs.
If the problem remains, call for service.
Chapter 6. Solving problems
43
Symptom
Suggested action
The monitor has screen jitter, or If the monitor self-tests show that the monitor is working correctly, consider the
the screen image is wavy,
location of the monitor. Magnetic fields around other devices (such as transformers,
unreadable, rolling, or distorted. appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy,
unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.
Attention: Moving a color monitor while it is turned on might cause screen
discoloration.
Move the device and the monitor at least 300 mm (12 in.) apart, and turn on the
monitor.
Notes:
1. To prevent diskette drive read/write errors, make sure that the distance
between the monitor and diskette drives is at least 75 mm (3 in.).
2. Non-IBM monitor cables might cause unpredictable problems.
3. An enhanced monitor cable with additional shielding is available for the 9521
and 9527 monitors. For information about the enhanced monitor cable, contact
your IBM marketing representative or authorized reseller.
If the problem remains, call for service.
Wrong characters appear on the Call for service.
screen.
No video.
1. Make sure the correct computer is selected, if applicable.
2. Make sure all cables are locked down.
If the problem remains, call for service.
Option problems
Symptom
Suggested action
An IBM option that was just
installed does not work.
Make sure that:
v The option is designed for the server. See the “Server Support” flowchart for
information about obtaining ServerProven compatibility information from the
World Wide Web.
v You followed the installation instructions that come with the option.
v The option is installed correctly.
v You have not loosened any other installed options or cables.
If the problem remains, call for service.
An IBM option that used to work v Make sure that all of the option hardware and cable connections are secure.
does not work now.
v If the option comes with test instructions, use those instructions to test the
option.
v If the failing option is a SCSI device, make sure that:
– The cables for all external SCSI options are connected correctly.
– The last device in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
– Any external SCSI devices are turned on. You must turn on external SCSI
devices before turning on the server.
If the problem remains, call for service.
44
IBM eServer xSeries 382 Type 8834: Installation Guide
Power problems
Symptom
Suggested action
The server does not turn on.
Make sure that:
v The power cords are properly connected to the server and to working electrical
outlets.
v Make sure that the type of memory that is installed is supported in your server.
v If you just installed an option, remove it, and restart the server. If the server now
turns on, you might have installed more options than the power supply supports.
If the problem remains, call for service.
The server does not turn off.
Determine whether you are using an ACPI or non-ACPI operating system.
If you are using a non-ACPI operating system, complete the following steps:
1. Press Ctrl+Alt+Delete.
2. Turn off the server by using the power-control button. You might need to press
and hold the power-control button for 5 seconds to force the server to turn off.
If the problem remains or if you are using an ACPI operating system, call for
service.
Serial port problems
For more information about the serial port, see “Serial connectors” on page 22.
Symptom
Suggested action
The number of serial ports
identified by the operating
system is less than the number
of serial ports that are installed.
Make sure that:
v The serial port is enabled in the Configuration/Setup Utility program.
v The serial port adapter, if you installed one, is seated properly.
If the problem remains, call for service.
A serial device does not work.
Make sure that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the serial port.
If the problem remains, call for service.
Software problems
Symptom
Suggested action
You suspect a software
problem.
To determine whether the problem is caused by the software, make sure that:
v Your server has the minimum memory needed to use the software. For memory
requirements, see the information that comes with the software. If you have just
installed an adapter or memory, the server might have a memory-address
conflict.
v The software is designed to operate on your server.
v Other software works on your server.
v The software that you are using works on another server.
If you received any error messages when using the software, see the information
that comes with the software for a description of the messages and suggested
solutions to the problem.
If the problem remains, contact your place of purchase of the software.
Chapter 6. Solving problems
45
Universal Serial Bus device problems
Symptom
Suggested action
A USB device does not work.
Make sure that:
v The correct USB device driver is installed.
v Your operating system supports USB devices.
v The USB device is a supported option for your server. See the ServerProven list
at http://www.ibm.com/pc/ompat/.
If the problem remains, call for service.
System status/failure LEDs
The following table lists the status or failure LEDs of your server. You might need to
refer to this table when solving problems with the server.
Table 4. System status/failure LEDs
Error LED
LED location
LED function
System status/fault LED
Front of server
v Off: not ready
v Green: system normal, no alarms
v Amber: system error
If the system status/fault LED indicates any non-normal condition,
see the other troubleshooting information in this chapter or the
Hardware Maintenance Manual and Troubleshooting Guide on
the IBM xSeries Documentation CD for detailed troubleshooting
information.
Hard disk failure LED
Front of server
v Amber (lit continuously): hard disk drive failure
v Amber (flashing): drive maintenance is in progress
Hard disk status and
error LEDs
Each hot-swap hard
disk drive on front of
server
v Green: drive in use
v Amber: drive failure (lit continuously) or drive maintenance in
progress (flashing)
Fan error LEDs
Each fan inside server Fan failure
Ethernet activity LEDs
Front of server
Ethernet link LEDs
Rear of server at each When each green LED is flashing, it indicates that there is
Ethernet connector
activity between the Ethernet controllers and the network. The
LED is off if there is no Ethernet connection and is lit
continuously if there is a connection with no activity.
Ethernet speed LEDs
Rear of server at each v Off: 10-Mbps connection
Ethernet connector
v Green: 100-Mbps connection
v Amber: 1000-Mbps connection
When each LED is flashing, it indicates that there is activity
between one of the Ethernet controllers and the network. The
LEDs are off if there is no Ethernet connection and are lit
continuously if there is a connection with no activity.
See the User’s Guide on the IBM xSeries Documentation CD for additional
information.
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IBM eServer xSeries 382 Type 8834: Installation Guide
Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This appendix contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your xSeries or IntelliStation® system, and whom to call for service, if it is
necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system.
v Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for
technical information, hints, tips, and new device drivers.
v Use an IBM discussion forum on the IBM Web site to ask questions.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your system and software. The information that
comes with your system also describes the diagnostic tests that you can perform.
Most xSeries and IntelliStation systems, operating systems, and programs come
with information that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the information
for the operating system or program.
Using the documentation
Information about your IBM xSeries or IntelliStation system and preinstalled
software, if any, is available in the documentation that comes with your system.
That documentation includes printed books, online books, readme files, and help
files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/pc/support/ and follow the
instructions. Also, you can order publications through the IBM Publications Ordering
System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
Getting help and information from the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
xSeries and IntelliStation products, services, and support. The address for IBM
xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM
IntelliStation information is http://www.ibm.com/pc/intellistation/.
© Copyright IBM Corp. 2003
47
You can find service information for your IBM products, including supported options,
at http://www.ibm.com/pc/support/.
Software service and support
Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with xSeries servers, IntelliStation
workstations, and appliances. For information about which products are supported
by Support Line in your country or region, go to
http://www.ibm.com/services/sl/products/.
For more information about Support Line and other IBM services, go to
http://www.ibm.com/services/, or go to http://www.ibm.com/planetwide/ for support
telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
Hardware service and support
You can receive hardware service through IBM Integrated Technology Services or
through your IBM reseller, if your reseller is authorized by IBM to provide warranty
service. Go to http://www.ibm.com/planetwide/ for support telephone numbers, or in
the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
48
IBM eServer xSeries 382 Type 8834: Installation Guide
Appendix B. IBM Statement of Limited Warranty Z125-4753-07
11/2002
Part 1 - General Terms
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2
replace or modify those of Part 1. The warranties provided by IBM in this Statement
of Limited Warranty apply only to Machines you purchase for your use, and not for
resale. The term “Machine” means an IBM machine, its features, conversions,
upgrades, elements, or accessories, or any combination of them. The term
“Machine” does not include any software programs, whether pre-loaded with the
Machine, installed subsequently or otherwise. Nothing in this Statement of
Limited Warranty affects any statutory rights of consumers that cannot be
waived or limited by contract.
What this Warranty Covers
IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM’s Official Published Specifications
(“Specifications”) which are available on request. The warranty period for the
Machine starts on the original Date of Installation and is specified in Part 3 Warranty Information. The date on your invoice or sales receipt is the Date of
Installation unless IBM or your reseller informs you otherwise. Many features,
conversions, or upgrades involve the removal of parts and their return to IBM. A
part that replaces a removed part will assume the warranty service status of the
removed part. Unless IBM specifies otherwise, these warranties apply only in the
country or region in which you purchased the Machine.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES
ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES
APPLY AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
What this Warranty Does not Cover
This warranty does not cover the following:
v any software programs, whether pre-loaded or shipped with the Machine, or
installed subsequently;
v failure resulting from misuse (including but not limited to use of any Machine
capacity or capability, other than that authorized by IBM in writing), accident,
modification, unsuitable physical or operating environment, or improper
maintenance by you;
v failure caused by a product for which IBM is not responsible; and
v any non-IBM products, including those that IBM may procure and provide with or
integrate into an IBM Machine at your request.
© Copyright IBM Corp. 2003
49
The warranty is voided by removal or alteration of identification labels on the
Machine or its parts.
IBM does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with “how-to” questions and those regarding Machine
set-up and installation, is provided WITHOUT WARRANTIES OF ANY KIND.
How to Obtain Warranty Service
If the Machine does not function as warranted during the warranty period, contact
IBM or your reseller to obtain warranty service. If you do not register the Machine
with IBM, you may be required to present proof of purchase as evidence of your
entitlement to warranty service.
What IBM Will Do to Correct Problems
When you call for service, you must follow the problem determination and resolution
procedures that IBM specifies. A technician will attempt to make an initial diagnosis
of your problem and help you resolve it over the telephone.
The type of warranty service applicable to your Machine is specified in Part 3 Warranty Information.
You are responsible for downloading and installing designated Machine Code
(microcode, basic input/output system code (called “BIOS”), utility programs, device
drivers, and diagnostics delivered with an IBM Machine) and other software updates
from an IBM Internet Web site or from other electronic media, and following the
instructions that IBM provides.
If your problem can be resolved with a Customer Replaceable Unit (“CRU”) (e.g.,
keyboard, mouse, speaker, memory, hard disk drive and other easily replaceable
parts), IBM will ship these parts to you for replacement by you.
If the Machine does not function as warranted during the warranty period and your
problem cannot be resolved over the telephone, through your application of
Machine Code or software updates, or with a CRU, IBM or your reseller, if approved
by IBM to provide warranty service, will either, at its discretion, 1) repair it to make it
function as warranted, or 2) replace it with one that is at least functionally
equivalent. If IBM is unable to do either, you may return the Machine to your place
of purchase and your money will be refunded.
IBM or your reseller will also manage and install selected engineering changes that
apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property and the replacement becomes
yours. You represent that all removed items are genuine and unaltered. The
replacement may not be new, but will be in good working order and at least
functionally equivalent to the item replaced. The replacement assumes the warranty
service status of the replaced item.
Your Additional Responsibilities
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IBM eServer xSeries 382 Type 8834: Installation Guide
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to:
1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided:
a. follow the service request procedures that IBM or your reseller provides;
b. backup or secure all programs, data, and funds contained in the Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit IBM to fulfill its obligations; and
d. inform IBM or your reseller of changes in the Machine’s location.
4. (a) ensure all information about identified or identifiable individuals (Personal
Data) is deleted from the Machine (to the extent technically possible), (b) allow
IBM, your reseller or an IBM supplier to process on your behalf any remaining
Personal Data as IBM or your reseller considers necessary to fulfill its
obligations under this Statement of Limited Warranty (which may include
shipping the Machine for such processing to other IBM service locations around
the world), and (c) ensure that such processing complies with any laws
applicable to such Personal Data.
Limitation of Liability
IBM is responsible for loss of, or damage to, your Machine only while it is 1) in
IBM’s possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller are responsible for any of your confidential,
proprietary or personal information contained in a Machine which you return to IBM
for any reason. You should remove all such information from the Machine prior to its
return.
Circumstances may arise where, because of a default on IBM’s part or other
liability, you are entitled to recover damages from IBM. In each such instance,
regardless of the basis on which you are entitled to claim damages from IBM
(including fundamental breach, negligence, misrepresentation, or other contract or
tort claim), except for any liability that cannot be waived or limited by applicable
laws, IBM is liable for no more than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the charges (if recurring,
12 months’ charges apply) for the Machine that is subject of the claim. For
purposes of this item, the term “Machine” includes Machine Code and Licensed
Internal Code (“LIC”).
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS
LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF,
OR DAMAGE TO, DATA; 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES
OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR 4) LOST
Appendix B. IBM Statement of Limited Warranty Z125-4753-07 11/2002
51
PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. SOME STATES
OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY
TO YOU.
Governing Law
Both you and IBM consent to the application of the laws of the country in which you
acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights,
duties, and obligations arising from, or relating in any manner to, the subject matter
of this Statement of Limited Warranty, without regard to conflict of law principles.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY
ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR
JURISDICTION TO JURISDICTION.
Jurisdiction
All of our rights, duties, and obligations are subject to the courts of the country in
which you acquired the Machine.
Part 2 - Country-unique Terms
AMERICAS
ARGENTINA
Governing Law: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Ordinary Commercial Court of the city of Buenos Aires.
BRAZIL
Governing Law: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the court of Rio de Janeiro, RJ.
PERU
Limitation of Liability: The following is added at the end of this section:
In accordance with Article 1328 of the Peruvian Civil Code the limitations and
exclusions specified in this section will not apply to damages caused by IBM’s willful
misconduct (“dolo”) or gross negligence (“culpa inexcusable”).
NORTH AMERICA
How to Obtain Warranty Service: The following is added to this Section:
To obtain warranty service from IBM in Canada or the United States, call
1-800-IBM-SERV (426-7378).
CANADA
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IBM eServer xSeries 382 Type 8834: Installation Guide
Limitation of Liability: The following replaces item 1 of this section:
1. damages for bodily injury (including death) or physical harm to real property and
tangible personal property caused by IBM’s negligence; and
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws in the Province of Ontario.
UNITED STATES
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws of the State of New York.
ASIA PACIFIC
AUSTRALIA
What this Warranty Covers: The following paragraph is added to this section:
The warranties specified in this Section are in addition to any rights you may have
under the Trade Practices Act 1974 or other similar legislation and are only limited
to the extent permitted by the applicable legislation.
Limitation of Liability: The following is added to this section:
Where IBM is in breach of a condition or warranty implied by the Trade Practices
Act 1974 or other similar legislation, IBM’s liability is limited to the repair or
replacement of the goods or the supply of equivalent goods. Where that condition
or warranty relates to right to sell, quiet possession or clear title, or the goods are of
a kind ordinarily acquired for personal, domestic or household use or consumption,
then none of the limitations in this paragraph apply.
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws of the State or Territory.
CAMBODIA, LAOS, AND VIETNAM
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws of the State of New York, United States of America.
CAMBODIA, INDONESIA, LAOS, AND VIETNAM
Arbitration: The following is added under this heading:
Disputes arising out of or in connection with this Statement of Limited Warranty
shall be finally settled by arbitration which shall be held in Singapore in accordance
with the Arbitration Rules of Singapore International Arbitration Center (“SIAC
Rules”) then in effect. The arbitration award shall be final and binding for the parties
without appeal and shall be in writing and set forth the findings of fact and the
conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being entitled
to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint
a third arbitrator who shall act as chairman of the proceedings. Vacancies in the
post of chairman shall be filled by the president of the SIAC. Other vacancies shall
Appendix B. IBM Statement of Limited Warranty Z125-4753-07 11/2002
53
be filled by the respective nominating party. Proceedings shall continue from the
stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days
of the date the other party appoints its, the first appointed arbitrator shall be the
sole arbitrator, provided that the arbitrator was validly and properly appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
HONG KONG S.A.R. OF CHINA AND MACAU S.A.R. OF CHINA
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws of Hong Kong Special Administrative Region of China.
INDIA
Limitation of Liability: The following replaces items 1 and 2 of this section:
1. liability for bodily injury (including death) or damage to real property and tangible
personal property will be limited to that caused by IBM’s negligence; and
2. as to any other actual damage arising in any situation involving nonperformance
by IBM pursuant to, or in any way related to the subject of this Statement of
Limited Warranty, the charge paid by you for the individual Machine that is the
subject of the claim. For purposes of this item, the term “Machine” includes
Machine Code and Licensed Internal Code (“LIC”).
Arbitration: The following is added under this heading:
Disputes arising out of or in connection with this Statement of Limited Warranty
shall be finally settled by arbitration which shall be held in Bangalore, India in
accordance with the laws of India then in effect. The arbitration award shall be final
and binding for the parties without appeal and shall be in writing and set forth the
findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being entitled
to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint
a third arbitrator who shall act as chairman of the proceedings. Vacancies in the
post of chairman shall be filled by the president of the Bar Council of India. Other
vacancies shall be filled by the respective nominating party. Proceedings shall
continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days
of the date the other party appoints its, the first appointed arbitrator shall be the
sole arbitrator, provided that the arbitrator was validly and properly appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
JAPAN
Governing Law: The following sentence is added to this section:
Any doubts concerning this Statement of Limited Warranty will be initially resolved
between us in good faith and in accordance with the principle of mutual trust.
54
IBM eServer xSeries 382 Type 8834: Installation Guide
MALAYSIA
Limitation of Liability: The word “SPECIAL” in item 3 of the fifth paragraph is
deleted.
NEW ZEALAND
What this Warranty Covers: The following paragraph is added to this section:
The warranties specified in this section are in addition to any rights you may have
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of
any goods which IBM provides, if you require the goods for the purposes of a
business as defined in that Act.
Limitation of Liability: The following is added to this section:
Where Machines are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this section are subject to the
limitations in that Act.
PEOPLE’S REPUBLIC OF CHINA (PRC)
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws of the State of New York, United States of America (except when local law
requires otherwise).
PHILIPPINES
Limitation of Liability: Item 3 in the fifth paragraph is replaced by the following:
SPECIAL (INCLUDING NOMINAL AND EXEMPLARY DAMAGES), MORAL,
INCIDENTAL, OR INDIRECT DAMAGES FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES; OR
Arbitration: The following is added under this heading:
Disputes arising out of or in connection with this Statement of Limited Warranty
shall be finally settled by arbitration which shall be held in Metro Manila, Philippines
in accordance with the laws of the Philippines then in effect. The arbitration award
shall be final and binding for the parties without appeal and shall be in writing and
set forth the findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being entitled
to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint
a third arbitrator who shall act as chairman of the proceedings. Vacancies in the
post of chairman shall be filled by the president of the Philippine Dispute Resolution
Center, Inc. Other vacancies shall be filled by the respective nominating party.
Proceedings shall continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days
of the date the other party appoints its, the first appointed arbitrator shall be the
sole arbitrator, provided that the arbitrator was validly and properly appointed.
Appendix B. IBM Statement of Limited Warranty Z125-4753-07 11/2002
55
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
SINGAPORE
Limitation of Liability: The words “SPECIAL” and “ECONOMIC” in item 3 in the
fifth paragraph are deleted.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:
The terms of this Statement of Limited Warranty apply to Machines purchased from
IBM or an IBM reseller.
Hot to Obtain Warranty Service: If you purchase a Machine in Austria, Belgium,
Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland,
Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway,
Portugal, Spain, San Marino, Sweden, Switzerland, United Kingdom or Vatican
State, you may obtain warranty service for that Machine in any of those countries
from either (1) an IBM reseller approved to perform warranty service or (2) from
IBM, provided the Machine has been announced and made available by IBM in the
country in which you wish to obtain service. If you purchased a Personal Computer
Machine in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia,
Czech Republic, Georgia, Hungary, Kazakhstan, Kyrgyzstan, Federal Republic of
Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland,
Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty
service for that Machine in any of those countries from either (1) an IBM reseller
approved to perform warranty service or (2) from IBM.
If you purchase a Machine in a Middle Eastern or African country, you may obtain
warranty service for that Machine from the IBM entity within the country of
purchase, if that IBM entity provides warranty service in that country, or from an
IBM reseller, approved by IBM to perform warranty service on that Machine in that
country. Warranty service in Africa is available within 50 kilometers of an IBM
approved service provider. You are responsible for transportation costs for Machines
located outside 50 kilometers of an IBM approved service provider.
Add the following paragraph in Western Europe (Austria, Belgium, Cyprus,
Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein,
Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, San Marino, Sweden,
Switzerland, United Kingdom, Vatican State):
The warranty for Machines acquired in Western Europe shall be valid and
applicable in all Western Europe countries provided the Machines have been
announced and made available in such countries.
Governing Law:
The phrase “the laws of the country in which you acquired the Machine” is replaced
by:
1) “the laws of Austria” in Albania, Armenia, Azerbaijan, Belarus,
Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan,
Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia,
Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia; 2)
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IBM eServer xSeries 382 Type 8834: Installation Guide
“the laws of France” in Algeria, Benin, Burkina Faso, Cameroon, Cape Verde,
Central African Republic, Chad, Comoros, Congo Republic, Djibouti,
Democratic Republic of Congo, Equatorial Guinea, French Guiana, French
Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon,
Madagascar, Mali, Mauritania, Mauritius, Mayotte, Morocco, New Caledonia,
Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis &
Futuna; 3) “the laws of Finland” in Estonia, Latvia, and Lithuania; 4) “the laws of
England” in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia,
Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria,
Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone,
Somalia, Tanzania, Uganda, United Arab Emirates, the United Kingdom, West
Bank/Gaza, Yemen, Zambia, and Zimbabwe; and 5) “the laws of South Africa” in
South Africa, Namibia, Lesotho and Swaziland.
Jurisdiction: The following exceptions are added to this section:
1) In Austria the choice of jurisdiction for all disputes arising out of this Statement
of Limited Warranty and relating thereto, including its existence, will be the
competent court of law in Vienna, Austria (Inner-City); 2) in Angola, Bahrain,
Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait,
Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda,
Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United
Arab Emirates, West Bank/Gaza, Yemen, Zambia, and Zimbabwe all disputes
arising out of this Statement of Limited Warranty or related to its execution,
including summary proceedings, will be submitted to the exclusive jurisdiction of the
English courts; 3) in Belgium and Luxembourg, all disputes arising out of this
Statement of Limited Warranty or related to its interpretation or its execution, the
law, and the courts of the capital city, of the country of your registered office and/or
commercial site location only are competent; 4) in France, Algeria, Benin, Burkina
Faso, Cameroon, Cape Verde, Central African Republic, Chad, Comoros,
Congo Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea,
French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau,
Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte,
Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia,
Vanuatu, and Wallis & Futuna all disputes arising out of this Statement of Limited
Warranty or related to its violation or execution, including summary proceedings, will
be settled exclusively by the Commercial Court of Paris; 5) in Russia, all disputes
arising out of or in relation to the interpretation, the violation, the termination, the
nullity of the execution of this Statement of Limited Warranty shall be settled by
Arbitration Court of Moscow; 6) in South Africa, Namibia, Lesotho and
Swaziland, both of us agree to submit all disputes relating to this Statement of
Limited Warranty to the jurisdiction of the High Court in Johannesburg; 7) in Turkey
all disputes arising out of or in connection with this Statement of Limited Warranty
shall be resolved by the Istanbul Central (Sultanahmet) Courts and Execution
Directorates of Istanbul, the Republic of Turkey; 8) in each of the following specified
countries, any legal claim arising out of this Statement of Limited Warranty will be
brought before, and settled exclusively by, the competent court of a) Athens for
Greece, b) Tel Aviv-Jaffa for Israel, c) Milan for Italy, d) Lisbon for Portugal, and e)
Madrid for Spain; and 9) in the United Kingdom, both of us agree to submit all
disputes relating to this Statement of Limited Warranty to the jurisdiction of the
English courts.
Arbitration: The following is added under this heading:
In Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria,
Croatia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia, Moldova,
Appendix B. IBM Statement of Limited Warranty Z125-4753-07 11/2002
57
Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan, Turkmenistan,
Ukraine, Uzbekistan, and FR Yugoslavia all disputes arising out of this Statement
of Limited Warranty or related to its violation, termination or nullity will be finally
settled under the Rules of Arbitration and Conciliation of the International Arbitral
Center of the Federal Economic Chamber in Vienna (Vienna Rules) by three
arbitrators appointed in accordance with these rules. The arbitration will be held in
Vienna, Austria, and the official language of the proceedings will be English. The
decision of the arbitrators will be final and binding upon both parties. Therefore,
pursuant to paragraph 598 (2) of the Austrian Code of Civil Procedure, the parties
expressly waive the application of paragraph 595 (1) figure 7 of the Code. IBM may,
however, institute proceedings in a competent court in the country of installation.
In Estonia, Latvia and Lithuania all disputes arising in connection with this
Statement of Limited Warranty will be finally settled in arbitration that will be held in
Helsinki, Finland in accordance with the arbitration laws of Finland then in effect.
Each party will appoint one arbitrator. The arbitrators will then jointly appoint the
chairman. If arbitrators cannot agree on the chairman, then the Central Chamber of
Commerce in Helsinki will appoint the chairman.
EUROPEAN UNION (EU)
THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES:
Consumers have legal rights under applicable national legislation governing the sale
of consumer goods. Such rights are not affected by the warranties provided in this
Statement of Limited Warranty.
How to Obtain Warranty Service: The following is added to this section:
To obtain warranty service from IBM in EU countries, see the telephone listing in
Part 3 - Warranty Information.
You may contact IBM at the following address:
IBM Warranty & Service Quality Dept.
PO Box 30
Spango Valley
Greenock
Scotland PA16 0AH
AUSTRIA, DENMARK, FINLAND, GREECE, ITALY, NETHERLANDS,
PORTUGAL, SPAIN, SWEDEN AND SWITZERLAND
Limitation of Liability: The following replaces the terms of this section in its
entirety:
Except as otherwise provided by mandatory law:
1. IBM’s liability for any damages and losses that may arise as a consequence of
the fulfillment of its obligations under or in connection with this Statement of
Limited Warranty or due to any other cause related to this Statement of Limited
Warranty is limited to the compensation of only those damages and losses
proved and actually arising as an immediate and direct consequence of the
non-fulfillment of such obligations (if IBM is at fault) or of such cause, for a
maximum amount equal to the charges you paid for the Machine. For purposes
of this item, the term “Machine” includes Machine Code and Licensed Internal
Code (“LIC”).
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IBM eServer xSeries 382 Type 8834: Installation Guide
The above limitation shall not apply to damages for bodily injuries (including
death) and damages to real property and tangible personal property for which
IBM is legally liable.
2. UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS
LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR
INDIRECT DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES; 3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE
CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES; OR
4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED
SAVINGS.
FRANCE AND BELGIUM
Limitation of Liability: The following replaces the terms of this section in its
entirety:
Except as otherwise provided by mandatory law:
1. IBM’s liability for any damages and losses that may arise as a consequence of
the fulfillment of its obligations under or in connection with this Statement of
Limited Warranty is limited to the compensation of only those damages and
losses proved and actually arising as an immediate and direct consequence of
the non-fulfillment of such obligations (if IBM is at fault), for a maximum amount
equal to the charges you paid for the Machine that has caused the damages.
For purposes of this item, the term “Machine” includes Machine Code and
Licensed Internal Code (“LIC”).
The above limitation shall not apply to damages for bodily injuries (including
death) and damages to real property and tangible personal property for which
IBM is legally liable.
2. UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS
LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR
INDIRECT DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES; 3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE
CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES; OR
4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED
SAVINGS.
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:
AUSTRIA
What this Warranty Covers: The following replaces the first sentence of the first
paragraph of this section:
The warranty for an IBM Machine covers the functionality of the Machine for its
normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this section:
The warranty period for Machines is 12 months from the date of delivery. The
limitation period for consumers in action for breach of warranty is the statutory
period as a minimum. In case IBM or your reseller is unable to repair an IBM
Machine, you can alternatively ask for a partial refund as far as justified by the
reduced value of the unrepaired Machine or ask for a cancellation of the respective
agreement for such Machine and get your money refunded.
Appendix B. IBM Statement of Limited Warranty Z125-4753-07 11/2002
59
The second paragraph does not apply.
What IBM Will Do to Correct Problems: The following is added to this section:
During the warranty period, transportation for delivery of the failing Machine to IBM
will be at IBM’s expense.
Limitation of Liability: The following paragraph is added to this section:
The limitations and exclusions specified in the Statement of Limited Warranty will
not apply to damages caused by IBM with fraud or gross negligence and for
express warranty.
The following sentence is added to the end of item 2:
IBM’s liability under this item is limited to the violation of essential contractual terms
in cases of ordinary negligence.
EGYPT
Limitation of Liability: The following replaces item 2 in this section:
as to any other actual direct damages, IBM’s liability will be limited to the total
amount you paid for the Machine that is the subject of the claim. For purposes of
this item, the term “Machine” includes Machine Code and Licensed Internal Code
(“LIC”).
Applicability of suppliers and resellers (unchanged).
FRANCE
Limitation of Liability: The following replaces the second sentence of the first
paragraph of this section:
In such instances, regardless of the basis on which you are entitled to claim
damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
GERMANY
What this Warranty Covers: The following replaces the first sentence of the first
paragraph of this section:
The warranty for an IBM Machine covers the functionality of the Machine for its
normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this section:
The minimum warranty period for Machines is twelve months. In case IBM or your
reseller is unable to repair an IBM Machine, you can alternatively ask for a partial
refund as far as justified by the reduced value of the unrepaired Machine or ask for
a cancellation of the respective agreement for such Machine and get your money
refunded.
The second paragraph does not apply.
What IBM Will Do to Correct Problems: The following is added to this section:
60
IBM eServer xSeries 382 Type 8834: Installation Guide
During the warranty period, transportation for delivery of the failing Machine to IBM
will be at IBM’s expense.
Limitation of Liability: The following paragraph is added to this section:
The limitations and exclusions specified in the Statement of Limited Warranty will
not apply to damages caused by IBM with fraud or gross negligence and for
express warranty.
The following sentence is added to the end of item 2:
IBM’s liability under this item is limited to the violation of essential contractual terms
in cases of ordinary negligence.
HUNGARY
Limitation of Liability: The following is added at the end of this section:
The limitation and exclusion specified herein shall not apply to liability for a breach
of contract damaging life, physical well-being, or health that has been caused
intentionally, by gross negligence, or by a criminal act.
The parties accept the limitations of liability as valid provisions and state that the
Section 314.(2) of the Hungarian Civil Code applies as the acquisition price as well
as other advantages arising out of the present Statement of Limited Warranty
balance this limitation of liability.
IRELAND
What this Warranty Covers: The following is added to this section:
Except as expressly provided in these terms and conditions, all statutory conditions,
including all warranties implied, but without prejudice to the generality of the
foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of
Goods and Supply of Services Act 1980 are hereby excluded.
Limitation of Liability: The following replaces the terms of this section in its
entirety:
For the purposes of this section, a “Default” means any act, statement, omission, or
negligence on the part of IBM in connection with, or in relation to, the subject matter
of this Statement of Limited Warranty in respect of which IBM is legally liable to
you, whether in contract or tort. A number of Defaults which together result in, or
contribute to, substantially the same loss or damage will be treated as one Default
occurring on the date of occurrence of the last such Default.
Circumstances may arise where, because of a Default, you are entitled to recover
damages from IBM.
This section sets out the extent of IBM’s liability and your sole remedy.
1. IBM will accept unlimited liability for death or personal injury caused by the
negligence of IBM.
2. Subject always to the Items for Which IBM is Not Liable below, IBM will
accept unlimited liability for physical damage to your tangible property resulting
from the negligence of IBM.
Appendix B. IBM Statement of Limited Warranty Z125-4753-07 11/2002
61
3. Except as provided in items 1 and 2 above, IBM’s entire liability for actual
damages for any one Default will not in any event exceed the greater of 1) EUR
125,000, or 2) 125% of the amount you paid for the Machine directly relating to
the Default.
Items for Which IBM is Not Liable
Save with respect to any liability referred to in item 1 above, under no
circumstances is IBM, its suppliers or resellers liable for any of the following, even if
IBM or they were informed of the possibility of such losses:
1. loss of, or damage to, data;
2. special, indirect, or consequential loss; or
3. loss of profits, business, revenue, goodwill, or anticipated savings.
SLOVAKIA
Limitation of Liability: The following is added to the end of the last paragraph:
The limitations apply to the extent they are not prohibited under §§ 373-386 of the
Slovak Commercial Code.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND
Limitation of Liability: The following is added to this section:
IBM’s entire liability to you for actual damages arising in all situations involving
nonperformance by IBM in respect of the subject matter of this Statement of
Warranty will be limited to the charge paid by you for the individual Machine that is
the subject of your claim from IBM.
UNITED KINGDOM
Limitation of Liability: The following replaces the terms of this section in its
entirety:
For the purposes of this section, a “Default” means any act, statement, omission, or
negligence on the part of IBM in connection with, or in relation to, the subject matter
of this Statement of Limited Warranty in respect of which IBM is legally liable to
you, whether in contract or tort. A number of Defaults which together result in, or
contribute to, substantially the same loss or damage will be treated as one Default.
Circumstances may arise where, because of a Default, you are entitled to recover
damages from IBM.
This section sets out the extent of IBM’s liability and your sole remedy.
1. IBM will accept unlimited liability for:
a. death or personal injury caused by the negligence of IBM; and
b. any breach of its obligations implied by Section 12 of the Sale of Goods Act
1979 or Section 2 of the Supply of Goods and Services Act 1982, or any
statutory modification or re-enactment of either such Section.
2. IBM will accept unlimited liability, subject always to the Items for Which IBM is
Not Liable below, for physical damage to your tangible property resulting from
the negligence of IBM.
3. IBM’s entire liability for actual damages for any one Default will not in any event,
except as provided in items 1 and 2 above, exceed the greater of 1) Pounds
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IBM eServer xSeries 382 Type 8834: Installation Guide
Sterling 75,000, or 2) 125% of the total purchase price payable or the charges
for the Machine directly relating to the Default.
These limits also apply to IBM’s suppliers and resellers. They state the maximum
for which IBM and such suppliers and resellers are collectively responsible.
Items for Which IBM is Not Liable
Save with respect to any liability referred to in item 1 above, under no
circumstances is IBM or any of its suppliers or resellers liable for any of the
following, even if IBM or they were informed of the possibility of such losses:
1. loss of, or damage to, data;
2. special, indirect, or consequential loss; or
3. loss of profits, business, revenue, goodwill, or anticipated savings.
Part 3 - Warranty Information
This Part 3 provides information regarding the warranty applicable to your Machine,
including the warranty period and type of warranty service IBM provides.
Warranty Period
The warranty period may vary by country or region and is specified in the table
below.
Note: “Region” means either Hong Kong or Macau Special Administrative Region
of China.
Machine - IBM Eserver xSeries 382 Type 8834
Country or Region of
Purchase
Worldwide
Warranty Period
Type of Warranty Service*
Parts - 3 years, labor - 3
years
2
* See “Types of Warranty Service” for the legend and explanations of warranty-service
types.
A warranty period of 3 years on parts and 1 year on labor means that IBM provides
warranty service without charge for:
1. parts and labor during the first year of the warranty period; and
2. parts only, on an exchange basis, in the second and third years of the warranty
period. IBM will charge you for any labor provided in performance of the repair
or replacement(s) in the second and third year of the warranty period.
Types of Warranty Service
If required, IBM provides repair or exchange service depending on the type of
warranty service specified for your Machine in the above table and as described
below. Warranty service may be provided by your reseller if approved by IBM to
perform warranty service. Scheduling of service will depend upon the time of your
call and is subject to parts availability. Service levels are response time objectives
and are not guaranteed. The specified level of warranty service may not be
available in all worldwide locations, additional charges may apply outside IBM’s
normal service area, contact your local IBM representative or your reseller for
country and location specific information.
1. Customer Replaceable Unit (“CRU”) Service
Appendix B. IBM Statement of Limited Warranty Z125-4753-07 11/2002
63
IBM will ship CRU parts to you for your replacement. If IBM instructs you to
return the replaced CRU, you are responsible for returning it to IBM in
accordance with IBM’s instructions. If you do not return the defective CRU, if
IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM
may charge you for the replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at your
location and verify its operation. You must provide suitable working area to allow
disassembly and reassembly of the IBM Machine. The area must be clean, well
lit and suitable for the purpose. For some Machines, certain repairs may
require sending the Machine to an IBM service center.
3. Courier or Depot Service*
You will disconnect the failing Machine for collection arranged by IBM. IBM will
provide you with a shipping container for you to return your Machine to a
designated service center. A courier will pick up your Machine and deliver it to
the designated service center. Following its repair or exchange, IBM will arrange
the return delivery of the Machine to your location. You are responsible for its
installation and verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies
otherwise) the failing Machine suitably packaged to a location IBM designates.
After IBM has repaired or exchanged the Machine, IBM will make it available for
your collection or, for Mail-in Service, IBM will return it to you at IBM’s expense,
unless IBM specifies otherwise. You are responsible for the subsequent
installation and verification of the Machine.
* This type of service is called ThinkPad® EasyServ or EasyServ in some countries.
The IBM Machine Warranty World Wide Web site at
http://www.ibm.com/servers/support/machine_warranties/ provides a worldwide
overview of IBM Limited Warranty for Machines, a Glossary of IBM definitions,
Frequently Asked Questions (FAQs) and Support by Product (Machine) with links to
Product Support pages. The IBM Statement of Limited Warranty is also
available on this site in 29 languages.
To obtain warranty service contact IBM or your IBM reseller. In Canada or the
United States, call 1-800-IBM-SERV (426-7378). In the EU countries, see the
telephone numbers below.
EU Country Telephone List
Phone numbers are subject to change without notice.
Austria -- 43-1-24592-5901
Italy -- 39-02-482-9202
Belgium -- 02-718-4339
Luxembourg -- 352-360385-1
Denmark -- 4520-8200
Netherlands -- 020-514-5770
Finland -- 358-9-4591
Portugal -- 351-21-7915-147
France -- 0238-557-450
Spain -- 34-91-662-4916
Germany -- 07032-15-4920
Sweden -- 46-8-477-4420
Greece -- 30-210-688-1220
United Kingdom -- 01475-555-055
Ireland -- 353-1-815-4000
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IBM eServer xSeries 382 Type 8834: Installation Guide
Appendix C. Notices
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may be
used instead. However, it is the user’s responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any
time without notice.
Any references in this information to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for this
IBM product, and use of those Web sites is at your own risk.
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Edition notice
© Copyright International Business Machines Corporation 2003. All rights
reserved.
U.S. Government Users Restricted Rights — Use, duplication, or disclosure
restricted by GSA ADP Schedule Contract with IBM Corp.
© Copyright IBM Corp. 2003
65
Trademarks
The following terms are trademarks of International Business Machines Corporation
in the United States, other countries, or both:
Active Memory
Active PCI
Active PCI-X
Alert on LAN
C2T Interconnect
Chipkill
EtherJet
e-business logo
Eserver
FlashCopy
IBM
IntelliStation
NetBAY
Netfinity
NetView
OS/2 WARP
Predictive Failure Analysis
PS/2
ServeRAID
ServerGuide
ServerProven
TechConnect
ThinkPad
Tivoli
Tivoli Enterprise
Update Connector
Wake on LAN
XA-32
XA-64
X-Architecture
XceL4
XpandOnDemand
xSeries
Lotus, Lotus Notes, SmartSuite, and Domino are trademarks of Lotus Development
Corporation and/or IBM Corporation in the United States, other countries, or both.
ActionMedia, LANDesk, MMX, Pentium, and ProShare are trademarks of Intel
Corporation in the United States, other countries, or both.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in
the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other
countries.
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Other company, product, or service names may be trademarks or service marks of
others.
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.
CD-ROM drive speeds list the variable read rate. Actual speeds vary and are often
less than the maximum possible.
When referring to processor storage, real and virtual storage, or channel volume,
KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000
bytes, and GB stands for approximately 1 000 000 000 bytes.
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IBM eServer xSeries 382 Type 8834: Installation Guide
When referring to hard disk drive capacity or communications volume, MB stands
for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total user-accessible
capacity may vary depending on operating environments.
Maximum internal hard disk drive capacities assume the replacement of any
standard hard disk drives and population of all hard disk drive bays with the largest
currently supported drives available from IBM.
Maximum memory may require replacement of the standard memory with an
optional memory module.
IBM makes no representation or warranties regarding non-IBM products and
services that are ServerProven, including but not limited to the implied warranties of
merchantability and fitness for a particular purpose. These products are offered and
warranted solely by third parties.
IBM makes no representations or warranties with respect to non-IBM products.
Support (if any) for the non-IBM products is provided by the third party, not IBM.
Some software may differ from its retail version (if available), and may not include
user manuals or all program functionality.
Product recycling and disposal
This unit contains materials such as circuit boards, cables, electromagnetic
compatibility gaskets, and connectors which may contain lead and copper/beryllium
alloys that require special handling and disposal at end of life. Before this unit is
disposed of, these materials must be removed and recycled or discarded according
to applicable regulations. IBM offers product-return programs in several countries.
For country-specific instructions, refer to the following Web site:
http://www.ibm.com/ibm/environment/products/prp.shtml.
This product may contain a sealed lead acid, nickel cadmium, nickel metal
hydride, lithium, or lithium ion battery. Consult your user manual or service
manual for specific battery information. The battery must be recycled or
disposed of properly. Recycling facilities may not be available in your area.
For information on disposal of batteries, contact your local waste disposal
facility.
In the United States, IBM has established a collection process for reuse, recycling,
or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal
hydride, and battery packs from IBM equipment. For information on proper disposal
of these batteries, contact IBM at 1-800-426-4333. Have the IBM part number listed
on the battery available prior to your call.
Electronic emission notices
Federal Communications Commission (FCC) statement
Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
Appendix C. Notices
67
communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the
interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. Properly shielded and grounded cables and connectors
must be used in order to meet FCC emission limits.IBM is not responsible for any
radio or television interference caused by using other than recommended cables
and connectors or by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Industry Canada Class A emission compliance statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d’Industrie Canada
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
United Kingdom telecommunications safety requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for indirect
connection to public telecommunication systems in the United Kingdom.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a nonrecommended
modification of the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
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IBM eServer xSeries 382 Type 8834: Installation Guide
Taiwanese Class A warning statement
Chinese Class A warning statement
Japanese Voluntary Control Council for Interference (VCCI) statement
Power cords
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and
plug with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by Underwriter’s
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified
cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord,
a maximum of 15 feet in length and a parallel blade, grounding-type attachment
plug rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a tandem blade,
grounding-type attachment plug rated 15 amperes, 250 volts.
Appendix C. Notices
69
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set
with a grounding-type attachment plug. The cord set should have the appropriate
safety approvals for the country in which the equipment will be installed.
IBM power cords for a specific country or region are usually available only in that
country or region.
70
IBM power cord part
number
Used in these countries and regions
02K0546
China
13F9940
Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea
13F9979
Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria,
Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina,
Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape
Verde, Central African Republic, Chad, Comoros, Congo
(Democratic Republic of), Congo (Republic of), Cote D’Ivoire
(Ivory Coast), Croatia (Republic of), Czech Republic, Dahomey,
Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia,
Finland, France, French Guyana, French Polynesia, Germany,
Greece, Guadeloupe, Guinea, Guinea Bissau, Hungary, Iceland,
Indonesia, Iran, Kazakhstan, Kyrgyzstan, Laos (People’s
Democratic Republic of), Latvia, Lebanon, Lithuania, Luxembourg,
Macedonia (former Yugoslav Republic of), Madagascar, Mali,
Martinique, Mauritania, Mauritius, Mayotte, Moldova (Republic of),
Monaco, Mongolia, Morocco, Mozambique, Netherlands, New
Caledonia, Niger, Norway, Poland, Portugal, Reunion, Romania,
Russian Federation, Rwanda, Sao Tome and Principe, Saudi
Arabia, Senegal, Serbia, Slovakia, Slovenia (Republic of),
Somalia, Spain, Suriname, Sweden, Syrian Arab Republic,
Tajikistan, Tahiti, Togo, Tunisia, Turkey, Turkmenistan, Ukraine,
Upper Volta, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna,
Yugoslavia (Federal Republic of), Zaire
13F9997
Denmark
14F0015
Bangladesh, Lesotho, Maceo, Maldives, Namibia, Nepal,
Pakistan, Samoa, South Africa, Sri Lanka, Swaziland, Uganda
14F0033
Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel
Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia,
Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia,
Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,
Polynesia, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent
and the Grenadines, Seychelles, Sierra Leone, Singapore, Sudan,
Tanzania (United Republic of), Trinidad and Tobago, United Arab
Emirates (Dubai), United Kingdom, Yemen, Zambia, Zimbabwe
14F0051
Liechtenstein, Switzerland
14F0069
Chile, Italy, Libyan Arab Jamahiriya
14F0087
Israel
1838574
Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,
Bermuda, Bolivia, Brazil, Caicos Islands, Canada, Cayman
Islands, Costa Rica, Colombia, Cuba, Dominican Republic,
Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras,
Jamaica, Japan, Mexico, Micronesia (Federal States of),
Netherlands Antilles, Nicaragua, Panama, Peru, Philippines,
Taiwan, United States of America, Venezuela
24P6858
Korea (Democratic People’s Republic of), Korea (Republic of)
34G0232
Japan
IBM eServer xSeries 382 Type 8834: Installation Guide
IBM power cord part
number
Used in these countries and regions
36L8880
Argentina, Paraguay, Uruguay
49P2078
India
49P2110
Brazil
6952300
Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,
Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands,
Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El
Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico,
Micronesia (Federal States of), Netherlands Antilles, Nicaragua,
Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan,
United States of America, Venezuela
Appendix C. Notices
71
72
IBM eServer xSeries 382 Type 8834: Installation Guide
Index
A
controls 25
controls and indicators 25, 26
cooling 3
custom configuration 34
AC power LED 25
AC-R power LED 25
AC1 power LED 25
AC2 power LED 25
acoustical noise emissions 3
adapter
considerations 10
full-length 10
PCI 10
PCI bus 10
PCI bus, identification 10
specifications 3
air-baffle assembly, illustration 4
attention notices 4
D
B
bay identification, hot-swap drive
beep codes 40
bezel
installing 17
removing 9
replacing 17
11
C
cables
USB 23
cabling
connectors on back 18
Ethernet 22
SCSI requirements 23
caution statements 4
CD-ROM drive
eject button 25
problems 41
specifications 3
Class A electronic emission notice 67
components
major 4
configuration
custom 34
fine-tuning 36
ServeRAID programs 29
summary window 35
updating 18
Configuration/Setup Utility 29
starting 29
configuring your server 29
connectors
input/output 21
serial 22
serial port pin-assignments 22
Ultra160 SCSI 23
universal serial bus (USB) 23
video 23
© Copyright IBM Corp. 2003
danger statements 4
DC power LED 25
diagnostic tools 39
diskette drive
specifications 3
documentation CD 2
drive
hot-swap
bay identification 11
installing 11, 12
support 11
DVD/CD-RW drive
activity LED 25
E
eject button
CD-ROM 25
electrical input 3
electrical safety information viii
electronic emission Class A notice 67
environment 3
error LED 46
error messages 40
Ethernet
activity LED 26
cabling 22
connector pin-number assignments 22
pin-number assignment 22
port 22
external devices, connecting 19
F
fans 4
FCC Class A notice 67
features, server 3
filler panel, hard disk drive bay
12
H
handles, installing 16
handling static-sensitive devices
hard disk drive
activity/failure LED 26
status LED 25
heat output 3
hot-swap and hot-plug devices
drives 4, 12
power supplies 14, 15
8
73
hot-swap drive
bay identification 11
installing 11, 12
specifications 3
hot-swap power supply
installing 15
replacing 14
I
ID LED 26
important notices 4
indicators 25
information label 1
input/output (I/O)
connectors 21
ports 21
installing
bezel 17
handles 16
hot-swap drive 12
hot-swap power supply 15
memory modules 13
options 7
integrated RAID controller
configuring 32
using ServeRAID Manager 32
intermittent problems 42
internal
drive bays 11
major components 4
memory
installing 13
problems 43
specifications 3
memory module
specifications 3
supported 13
microprocessor
problems 43
specifications 3
mouse problems 42
N
notes 4
notes, important 66
notices
electronic emission 67
FCC, Class A 67
notices and statements 4
O
option problems 44
options
external, connecting
options, installing 7
19
P
K
keyboard problems
42
L
LEDs
AC power 25
AC-R power 25
AC1 power 25
AC2 power 25
DC power 25
DVD/CD-RW activity 25
error 46
Ethernet activity 26
hard disk drive activity 25
hard disk drive activity/failure 26
hard disk drive status 25
ID 26
power-on 26
PS1 power 25
PS2 power 25
system fault 26
system status 26
system status/fault 26
LSI Logic Configuration Utility 29
starting 31
74
M
IBM eServer xSeries 382 Type 8834: Installation Guide
PCI
adapters 10
PCI expansion slots 3
PCI riser 4
pin-number assignments, Ethernet 22
pointing device problems 42
port
Ethernet 22
ports
input/output 21
universal serial bus (USB) 23
POST 40
error messages 40
power cords 69
power problems 45
power supply
operating requirements 14
replacing 14
power supply specifications 3
power switch 26
power-control button 26
power-on LED 26
power-on self-test (POST) 40
power-on self-test (POST) error messages
problems
CD-ROM drive 41
general 41
intermittent 42
39
static electricity 8
static-sensitive devices, handling
status LEDs 25
system board
connectors
SCSI 22
LEDs 46
system fault LED 26
system reliability 7
system status LED 26
system status/fault LED 26
problems (continued)
keyboard 42
memory 43
microprocessor 43
mouse 42
option 44
pointing device 42
power 45
serial port 45
software 45
solving 39
USB device 46
PS1 power LED 25
PS2 power LED 25
T
temperature 3
trademarks 66
troubleshooting chart 41
turning on the server 27
R
removing
bezel 9
replace
bezel 17
hot-swap power supply
reset button 26
reset switch 26
8
U
14
S
safety information
electrical vi, viii
laser vii
lifting vii
SCSI connector
description 23
SCSI, IDs 12
SD/INT button 26
SD/INT switch 26
serial connector pin-assignments 22
serial port problems 45
ServeRAID Manager 36
Configuration wizard 32
(illus.) 32
Custom configuration 33
description 31
Express configuration 33
online help 37
overview 31
startable-CD mode 31
ServeRAID programs 29
ServerGuide
CDs 29
size 3
small computer systems interface (SCSI), cabling
requirements 23
software problems 45
solving problems 39
specifications 3
startable-CD mode 31
starting
LSI Logic Configuration Utility 31
the server 27
statements and notices 4
Ultra320 SCSI connector 23
United States electronic emission Class A notice
United States FCC Class A notice 67
universal serial bus (USB)
cables 23
connectors 23
ports 23
Universal Serial Bus (USB) problems 46
utility
Configuration/Setup 29
ServeRAID Manager 31
67
V
video 3
video connector 23
video controller 3
W
Web site
compatible options 7
DIMM specification 13
weight 3
X
xSeries, Web address
1
Index
75
76
IBM eServer xSeries 382 Type 8834: Installation Guide
Part Number: 02R3176
Printed in U.S.A.
(1P) P/N: 02R3176

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