25p1580

25p1580
®
xSeries 300
User’s Reference
xSeries 300
IBM
User’s Reference
SC25-P158-00
Note:
Before using this information and the product it supports, be sure to read the general information in Appendix A, “Product
warranties and notices,” on page 101.
First Edition (June 2001)
© Copyright International Business Machines Corporation 2001. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with
IBM Corp.
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Chapter 1.Introducing the IBM xSeries 300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Features and specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notices and statements used in this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What your IBM xSeries 300 offers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reliability, availability, and serviceability features . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Server controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning on the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning off the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Standby mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
© Copyright IBM Corp. 2001
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Chapter 2.Arranging your workspace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Glare and lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Air circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical outlets and cable lengths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 3.Configuring your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Configuration/Setup Utility program . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting the Configuration/Setup Utility program . . . . . . . . . . . . . . . . . . . . . . . . .
Choices available from the Configuration/Setup main menu . . . . . . . . . . . . . . . .
Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the SCSISelect utility program (some models) . . . . . . . . . . . . . . . . . . . . . . . .
Starting the SCSISelect utility program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Choices available from the SCSISelect menu . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the PXE boot agent utility program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting the PXE boot agent utility program . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Choices available from the PXE boot agent utility . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 4.Using the ServerGuide CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Features at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setup and configuration overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Partition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Typical NOS installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up or updating multiple servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing your NOS without ServerGuide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional programs included with ServerGuide . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 5.Installing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Major components of the xSeries 300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System board internal cable connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System board jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System reliability considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Handling static-sensitive devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Working with adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adapter considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing an adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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27
28
29
29
30
30
31
37
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Hard disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing or replacing a hard disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the fan assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I/O connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Serial port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Viewing or changing the serial-port assignments . . . . . . . . . . . . . . . . . . . . . .
Serial-port connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Universal Serial Bus ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB cables and hubs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB-port connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Video connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Auxiliary-device (pointing device) connector . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ethernet ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the Ethernet controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Failover for redundant Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
High Performance Ethernet Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ethernet port connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 6.Solving problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
POST beep code descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
POST error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Small computer system interface messages (some models) . . . . . . . . . . . . . . . . . .
Diagnostic programs and error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Text messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting the diagnostic programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the diagnostics CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Downloading the diagnostics program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the diagnostic diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Viewing the test log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostic error message tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recovering BIOS code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting the Ethernet controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network connection problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ethernet controller troubleshooting chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ethernet controller messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Novell NetWare or IntraNetWare system ODI driver teaming messages. . . . .
NDIS 4.0 (Windows NT) driver messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ethernet teaming messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting help, service, and information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before you call for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting customer support and service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using electronic support services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting information by fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting help online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting help by telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting help around the world . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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xSeries 300: User’s Reference
Purchasing additional services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enhanced PC support line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
900-number operating system and hardware support line. . . . . . . . . . . . . . . .
Network and system support line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering support line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty and repair services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix A. Product warranties and notices . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IBM Statement of Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Part 1 - General Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Part 2 - Country-unique Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Processing date data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Important notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Federal Communications Commission (FCC) Statement. . . . . . . . . . . . . . . . . .
Industry Canada Class A emission compliance statement . . . . . . . . . . . . . . . .
Australia and New Zealand Class A statement . . . . . . . . . . . . . . . . . . . . . . . . .
United Kingdom telecommunications safety requirement . . . . . . . . . . . . . . . . .
European Union EMC Directive conformance statement . . . . . . . . . . . . . . . . . .
Taiwan electrical emission statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Japanese Voluntary Control Council for Interference (VCCI) statement . . . . . .
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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101
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111
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112
112
112
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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Contents
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xSeries 300: User’s Reference
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
© Copyright IBM Corp. 2001
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Antes de instalar este producto lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
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xSeries 300: User’s Reference
Statement 1
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
•
Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.
•
Connect all power cords to a properly wired and grounded electrical
outlet.
•
Connect to properly wired outlets any equipment that will be attached
to this product.
•
When possible, use one hand only to connect or disconnect signal
cables.
•
Never turn on any equipment when there is evidence of fire, water, or
structural damage.
•
Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
•
Connect and disconnect cables as described in the following table
when installing, moving, or opening covers on this product or
attached devices.
To connect:
To disconnect:
1.
Turn everything OFF.
1.
Turn everything OFF.
2.
First, attach all cables to devices.
2.
First, remove power cords from outlet.
3.
Attach signal cables to connectors.
3.
Remove signal cables from connectors.
4.
Attach power cords to outlet.
4.
Remove all cables from devices.
5.
Turn device ON.
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Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode
if not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water.
•
Heat to more than 100 C (212 F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
•
Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
•
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following. Laser radiation when open. Do not stare into
the beam, do not view directly with optical instruments, and avoid direct
exposure to the beam.
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xSeries 300: User’s Reference
Statement 4
≥18 kg (39.7 lbs)
≥32 kg (70.5 lbs)
≥55 kg (121.2 lbs)
CAUTION:
Use safe practices when lifting.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
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Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact a
service technician.
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xSeries 300: User’s Reference
Chapter 1. Introducing the IBM xSeries 300
Your IBM®
xSeries 300 is a one U-high1 rack model server for high-volume
network transaction processing. This high-performance server is ideally suited for
networking environments that require superior microprocessor performance, efficient
memory management, flexibility, and reliable data storage.
Your xSeries 300 server comes with a limited warranty and IBM Start Up Support. If
you have access to the World Wide Web, you can obtain up-to-date information about
your xSeries 300 model and other IBM server products at the following World Wide
Web address: http://www.ibm.com/eserver/xseries.
For service, assistance, or additional information on IBM Server Start Up Support and
the World Wide Web, see “Getting help, service, and information” on page 93.
The machine type and serial number are located on the ID label located just behind
the bezel on the right of the server. You will need these numbers when you register
your server with IBM.
ID label
1. Racks are marked in vertical increments of 1.75 inches each. Each increment is referred to as a unit, or "U." A one-U-high device is
1.75 inches-tall.
© Copyright IBM Corp. 2001
1
Features and specifications
The following table provides a summary of the features and specifications for your
xSeries 300.
Microprocessor:
Video:
Environment:
Supports either of the two listed
microprocessors (depending on your
model)
•
S3 Savage 4 Pro video on
system board
•
•
Compatible with SVGA and VGA
One Intel® Pentium® III with 256
KB* Level-2 cache and MMX™
(MMX2) technology
•
8 MB SDRAM video memory
or
•
Height: 4.37 cm (1.75 inches,
1U)
•
Depth: 63.5 cm (25 inches)
•
Width: 44 cm (17.32 inches)
•
Maximum weight: 19.05 kg (42
lb) depending on your
configuration
•
•
Memory:
•
Minimum: 128 MB*
•
Maximum: 1.5 GB*
•
Type: PC133 MHz, ECC SDRAM,
unregistered DIMMs only
•
Slots: Three dual inline
•
Supports 128, 256, and 512 MB
DIMMs
—
Server on: 10° to 35° C (50.0°
to 95.0° F). Altitude: 0 to 914
m (2998.7 ft)
—
Server on: 10° to 32° C (50.0°
to 89.6° F). Altitude: 914 m
(2998.7 ft) to 2133 m (6998.0
ft.)
—
Server off: -40° to 60° C
(-104° to 140° F). Maximum
altitude: 2133 m (6998.0 ft)
Size:
™
One Intel Celeron with 128 KB
Level-2 cache and MMX (MMX2)
technology
Air temperature:
•
Humidity:
—
Server on: 8% to 80%
—
Server off: 5% to 100%
Integrated functions:
•
Dual 10BASE-T/100BASE-TX
Ethernet controllers on the
system board with Alert on
LAN™ 2 support
Heat output:
Approximate heat output in British
thermal unit (Btu) per hour
•
Minimum configuration: 171 Btu
(50 watts)
•
Maximum configuration: 410 Btu
(120 watts)
•
Serial port
Drives:
•
Two USB ports
•
Diskette: 1.44 MB
•
Keyboard port
•
CD-ROM: 24X IDE
•
Mouse port
Electrical input:
•
Supports up to two hard disk
drives
•
Dual-channel bus mastering IDE
controller
•
Sine-wave input (47-63 Hz)
required
•
Input voltage low range:
Expansion bays:
Hard disk controller:
Two 3.5-in. slim-high bays for hard
disk drives
•
•
PCI expansion slots:
Two 33 MHz/32-bit on the system
board
Power supply:
200 watt (110 or 220 V ac
auto-sensing) with Wake on LAN
support
All models-Dual-channel bus
mastering IDE controller
Some models-SCSI adapter
(Adaptec Ultra160) is installed in
one of the expansion-slots
Acoustical noise emissions:
•
Sound power, idling: 6.6 bel
maximum
•
Sound power, operating: 6.8 bel
maximum
•
•
—
Minimum: 90 V ac
—
Maximum: 137 V ac
Input voltage high range:
—
Minimum: 180 V ac
—
Maximum: 265 V ac
Input kilovolt-amperes (kVA)
approximately:
—
Minimum: 0.095 kVA
—
Maximum: 0.213 kVA
*KB equals approximately 1000 bytes. MB equals approximately 1000000 bytes. GB
equals approximately 1000000000 bytes.
2
xSeries 300: User’s Reference
Notices and statements used in this book
The Caution statements and the Danger statements also appear in the multilingual
safety information book provided on the IBM xSeries Documentation CD. Each
statement is numbered for easy reference to the corresponding statement in the
safety book.
The notice and statement definitions are as follows:
•
Notes: These notices provide important tips, guidance, or advice.
•
Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
•
Attention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
•
Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
•
Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Chapter 1. Introducing the IBM xSeries 300
3
What your IBM xSeries 300 offers
The design of your server takes advantage of advancements in memory management
and data storage. Your server includes:
•
Impressive performance using the latest microprocessor technology.
Your server comes with one Intel Celeron or one Pentium III microprocessor
installed.
•
Large system memory
The memory bus in your server supports up to 1.5 GB of system memory. The
memory controller provides error code correction (ECC) support for up to three
industry-standard PC133, 3.3 V, 168-pin, 133 megahertz (MHz), unregistered,
synchronous dynamic random access memory (SDRAM) dual inline memory
modules (DIMMs).
•
Systems-management capabilities
See the documentation provided with your systems-management software for
more information.
•
Integrated network environment support
Your server comes with two Intel Ethernet controllers on the system board. These
Ethernet controllers have an interface for connecting to 10-Mbps or 100-Mbps
networks. The server automatically selects between 10BASE-T and 100BASE-TX
environments. The controller provides full-duplex (FDX) capability, which enables
simultaneous transmission and reception of data on the Ethernet local area
network (LAN). These controllers support Alert on LAN 2 technology.
•
IBM ServerGuide™ CDs
The ServerGuide CDs that are included with your server provide programs to help
you set up your server and install the network operating system (NOS). The
ServerGuide program detects the hardware options that are installed and
provides the correct configuration programs and device drivers. In addition, the
ServerGuide CDs include a variety of application programs for your server.
For more information about the ServerGuide CDs, see Chapter 4, “Using the
ServerGuide CDs,” on page 21.
4
xSeries 300: User’s Reference
Reliability, availability, and serviceability features
Three of the most important features in server design are reliability, availability, and
serviceability (RAS). These RAS features help to ensure the integrity of the data
stored on your server; that your server is available when you want to use it; and that
should a failure occur, you can easily diagnose and repair the failure with minimal
inconvenience.
The following is an abbreviated list of the RAS features that your server supports.
•
Reliability features
—
—
—
—
—
—
—
—
•
Availability features
—
—
—
—
—
—
—
—
—
—
—
—
—
•
Boot block recovery
Cooling fans with speed-sensing capability
Customer-upgradable basic input and output system (BIOS) code
ECC front-side buses (FSBs) and L2 cache
Advanced configuration and power interface (ACPI)
Power-on self-test (POST)
SDRAM with serial presence detect (SPD)
Parity checking on the PCI and SCSI bus
Advanced desktop management interface (DMI) features
Auto-restart initial program load (IPL) power supply
Automatic error retry or recovery
Automatic server restart
Automatic restart after power failure
Built-in, menu-driven configuration programs
Built-in, menu-driven setup programs
Failover Ethernet support
Menu-driven diagnostic programs on CD-ROM
Microsoft® Windows NT® failover support
Monitoring support for temperature, voltage, and fan speed
Server management
Wake on LAN® capability
Serviceability features
—
—
—
—
—
—
—
—
—
—
—
—
24 hours per day, seven days a week customer support1
Adaptec 29160LP built-in self-test (BIST)
Alert on LAN 2
CD-ROM-based diagnostics
Diagnostic support of Ethernet controllers
Error codes and messages
Processor serial number access
Read-only memory (ROM) checksums
Standard cables present detection
Standby voltage for system management features and monitoring
System error logging
Vital product data (VPD) (includes information stored in nonvolatile memory
for easier remote viewing)
1. Service availability will vary by country. Response time will vary depending on the number and nature of incoming calls.
Chapter 1. Introducing the IBM xSeries 300
5
Server controls and indicators
The following section identifies the controls and indicators on the front and rear of
your server.
Front view
Power control
button
Power-on
light (green)
System error
light (amber)
Reset
button
CD activity
light (green)
Diskette drive
activity light
(green)
Diskette eject
button
CD eject button
Power-control button: Press this button to manually turn the server on or off.
Power-on light: This green LED lights and stays on when you turn on your server,
and it blinks when the server is in standby mode.
Reset button: Press this button to reset the server and run the power-on self-test
(POST). You might need to use a pen or the end of a straightened paper clip to press
the button.
System-error light: This amber LED lights when a system error occurs.
Diskette drive activity light: When this LED is on, it indicates that the diskette drive
is in use.
Diskette-eject button: Push this button to release a diskette from the drive.
CD eject button: Push this button to release a CD from the drive.
CD drive activity light: When this light is on, it indicates that the CD-ROM drive is in
use.
6
xSeries 300: User’s Reference
Rear view
Ethernet 1 link
indicator (amber)
Ethernet 1 speed
indicator (green)
System power
connector
Mouse or auxilary
pointing device connector
Keyboard port
Power-on light (green)
USB 2
Ethernet 2 speed
indicator (green)
Ethernet 2 link
indicator (amber)
Serial port
Video port
USB 1
System error
light (amber)
System power connector: The system power cord connects here to provide power
to the system.
Ethernet 1 link indicator: This amber LED lights when there is an active link
connection on the 10BASE-T or 100BASE-TX interface for Ethernet port 1.
Ethernet 1 speed indicator: This green LED lights when the speed of the Ethernet
LAN that is connected to Ethernet port 1 is 100 Mbps.
Auxiliary pointing device: Signal cables for a mouse, trackball, or other pointing
device connect to the Auxiliary pointing device connector.
Keyboard port: Signal cables for a keyboard connect to the keyboard port.
Power-on light: This green LED lights and stays on when you turn on your server
and will blink when the server is in standby mode. This light duplicates the power on
light on the front of the server.
Video port: The signal cable for a monitor connects to the video port.
Serial port: Signal cables for modems or other serial devices connect to the serial
port.
USB 2: This is an automatically configured port that you can use to connect one or
more USB devices to the server, using Plug and Play technology.
USB 1: This is an automatically configured port that you can use to connect one or
more USB devices to the server, using Plug and Play technology.
System-error light: This amber LED lights when a system error occurs. This light
duplicates the system error light on the front of the server.
Ethernet 2 speed indicator: This green LED lights when the speed of the Ethernet
LAN connected to Ethernet port 2 is 100 Mbps.
Ethernet 2 link indicator: This amber LED lights when there is an active link
connection on the 10BASE-T or 100BASE-TX interface for Ethernet port 2.
Chapter 1. Introducing the IBM xSeries 300
7
Turning on the server
Turning on the server refers to the act of plugging the power cord of your server into
the power source and starting the operating system.
Complete the following steps to turn on the server:
1. Plug the power cord of your server into the power source.
Note: Plugging the power cord into a power source may cause the server to start
automatically. This is an acceptable action.
2. Wait 30 seconds, and then press the power control button on the front of the
server.
Turning off the server
Turning off the server refers to the act of disconnecting the server from the power
source.
Complete the following steps to turn off the server:
1. Refer to your operating system documentation for the proper procedure to shut
down the operating system.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The
device also might have more than one power cord. To remove all electrical
current from the device, ensure that all power cords are disconnected from
the power source.
2
1
2. Press the power control button on the front of the server. This will put the server
in standby mode.
3. Disconnect the server from the power source.
Note: After you turn off the server, wait at least 5 seconds before you turn on the
server again.
8
xSeries 300: User’s Reference
Standby mode
Standby mode puts the server into a wait state. When in a wait state, the server is not
running the operating system, and all core logic is shut down.
Complete the following steps to put the server into the standby mode:
1. Refer to your operating system documentation for the proper procedure to
shutdown the operating system.
2. Press the power control button on the front of the server.
Chapter 1. Introducing the IBM xSeries 300
9
10
xSeries 300: User’s Reference
Chapter 2. Arranging your workspace
To get the most from your server, arrange both the equipment you use and your work
area to suit your needs and the kind of work you do. Your comfort is of foremost
importance, but light sources, air circulation, and the location of electrical outlets also
can affect the way you arrange your workspace.
Comfort
Although no single working position is ideal for everyone, here are a few guidelines to
help you find a position that suits you best.
Sitting in the same position for a long time can cause fatigue. A good chair can make
a big difference. The backrest and seat should adjust independently and provide good
support. The seat should have a curved front to relieve pressure on the thighs. Adjust
the seat so that your thighs are parallel to the floor and your feet are either flat on the
floor or on a footrest.
When using the keyboard, keep your forearms parallel to the floor and your wrists in a
neutral, comfortable position. Try to keep a light touch on the keyboard and your
hands and fingers relaxed. You can change the angle of the keyboard for maximum
comfort by adjusting the position of the keyboard feet.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the
monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 in.), and
position it so you can view it without having to twist your body. Also position other
equipment you use regularly, such as the telephone or a mouse, within easy reach.
Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights, windows,
and other light sources. Even reflected light from shiny surfaces can cause annoying
reflections on your monitor screen. Place the monitor at right angles to windows and
other light sources, when possible. Reduce overhead lighting, if necessary, by turning
off lights or using lower wattage bulbs. If you install the monitor near a window, use
curtains or blinds to block the sunlight. You might have to adjust the Brightness and
Contrast controls on the monitor as the room lighting changes throughout the day.
Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter
placed over the screen might be helpful. However, these filters might affect the clarity
of the image on the screen; try them only after you have tried all other methods of
reducing glare.
Dust buildup compounds problems that are associated with glare. Remember to clean
your monitor screen periodically using a soft cloth that is moistened with a
nonabrasive liquid glass cleaner.
© Copyright IBM Corp. 2001
11
Air circulation
Your server and monitor produce heat. Your server has one or more fans that pull in
fresh air and force out hot air. The monitor lets hot air escape through vents. Blocking
the air vents can cause overheating, which might result in a malfunction or damage.
Place the server and monitor so that nothing blocks the air vents; usually, 15 cm (6
inches) of air space is sufficient. Also, make sure that the vented air is not blowing on
someone else.
Electrical outlets and cable lengths
The location of electrical outlets and the length of power cords and cables that
connect to the monitor, printer, and other devices might determine the final placement
of your server.
When arranging your workspace:
•
Avoid the use of extension cords. When possible, plug the server power cords
directly into electrical outlets.
•
Keep power cords and cables neatly routed away from walkways and other areas
where they might get kicked accidentally.
For more information about power cords, refer to the power cord information in this online publication.
12
xSeries 300: User’s Reference
Chapter 3. Configuring your server
The following configuration programs are provided with your server:
•
Configuration/Setup Utility
This program is part of the basic input/output system (BIOS) code that comes with
your server. You can use this program to configure the serial connector
assignment, change the drive startup sequence, set the date and time, and set
passwords. See “Using the Configuration/Setup Utility program” for more
information.
•
SCSISelect Utility
With the SCSISelect Utility program, you can configure the devices that are
attached to the SCSI adapter (provided in some models). Use this program to
change default values, resolve configuration conflicts, and perform a low-level
format on a SCSI hard disk drive. See “Using the SCSISelect utility program
(some models)” on page 16 for more information.
•
PXE Boot Agent Utility
The Preboot eXecution Environment (PXE) Boot Agent Utility program is part of
the BIOS code that comes with your server. You can use this program to change
network startup (boot) protocols and startup order, to select operating-system
wake-up support, and to set menu wait times.
•
ServerGuide CDs
The ServerGuide CDs include software setup and installation tools that are
specifically designed for IBM xSeries 300 servers. You can use these CDs during
the initial installation of your server to configure the server hardware and to
simplify your NOS installation. The ServerGuide CDs also contain a collection of
application programs, which you can install after your server is up and running.
See Chapter 4, “Using the ServerGuide CDs,” on page 21 for more detailed
information.
Using the Configuration/Setup Utility program
Configuration/Setup is a menu-driven utility that is part of the BIOS code that comes
with your server. You can use it to:
•
Configure serial connector assignments
•
Change the drive startup sequence
•
Enable USB keyboard and mouse support
•
Resolve configuration conflicts
•
Set the date and time
•
Set passwords
The following sections provide instructions for starting the Configuration/Setup Utility
program and descriptions of the menu choices that are available.
Starting the Configuration/Setup Utility program
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
3. Follow the instructions that appear on the screen.
© Copyright IBM Corp. 2001
13
Choices available from the Configuration/Setup main menu
From the Configuration/Setup Utility main menu, you can select settings that you want
to change. The Configuration/Setup Utility main menu is similar to the following
illustration:
CMOS Setup Utility - Copyright (c) 1984 - 2000 Award Software
Configuration/Setup Utility
Select Option:
System Summary
Product Data
Devices and I/O Ports
Start Options
Frequency Control
Date and Time
System Security
Advanced Setup
Power Management Setup
Save & Exit Setup
Load Optimized Defaults
Exit Without Saving
Move
Enter: Select
F10: Save
F1: General Help
ESC: Exit
Notes:
1. You can press F1 to display help information for a selected menu item.
2. The choices on some menus might differ slightly from the ones that are described
in this book, depending on the version of BIOS code in your server.
Descriptions of the choices that are available from the main menu are as follows:
•
System Summary
Select this choice to display configuration information. This includes the type and
speed of the microprocessor and the amount of memory that is installed.
Changes that you make to configuration settings appear on this summary screen.
You cannot edit the fields.
This choice appears on both the full and limited Configuration/Setup Utility
menus.
•
Product Data
Select this choice to view system information, such as the machine type and
model, the server serial number, and the revision level or issue date of the BIOS
code that is stored in the flash electrically erasable programmable read-only
memory (EEPROM).
•
Devices and I/O Ports
Select this choice to view or change the assignments for devices and input/output
ports. This choice appears only on the full Configuration/Setup Utility main menu.
•
Start Options
Select this choice to view or change the start options. Start options take effect
when you start your server.
You can select keyboard operating characteristics, such as the keyboard speed.
You also can specify whether the server starts with the keyboard number lock on
or off.
14
xSeries 300: User’s Reference
The server uses a startup sequence to determine the device from which the
operating system starts. For example, you can define a startup sequence that
checks for a startable diskette in the diskette drive, then checks the hard disk
drive in bay 5, and then checks a network adapter.
You can enable a virus-warning test that checks for changes in the master boot
record at startup. You also can choose to run POST in the quick mode, and read
the microprocessor serial number.
•
Frequency Control
Select this choice to enable or disable the auto-detect DIMM/PCI clock.
•
Date and Time
Select this choice to set the system date and time.
The system time is in a 24-hour format: hour:minute:second.
Note: You may also set the date and time using the procedures provided on the
ServerGuide CDs.
•
System Security
Select this choice to set a power-on or an administrator password. See “Using
passwords” on page 16 for more information.
•
Advanced Setup
Select this choice to change values for advanced hardware features, such as
Cache Control and PCI configuration.
A message appears above the choices on this menu to alert you that the system
might malfunction if these options are configured incorrectly. Follow the
instructions on the screen carefully.
— Cache Control
Select this choice to enable or disable the microprocessor cache.
Attention: Do not make changes to the Cache Control unless directed to do
so by an IBM authorized service representative.
— ROM Shadowing
Select this choice to enable or disable the state of ROM shadowing.
— Chipset Feature
Select this choice to modify settings that control features of the core chip set
on the system board.
Attention: Do not make changes to the Chipset Feature unless directed to
do so by IBM.
— Memory Settings
Select this choice to manually enable or disable a bank of memory.
If a memory error is detected during POST or memory configuration, the
server can automatically disable the failing memory bank and continue
operating with reduced memory capacity. If this occurs, you must manually
enable the memory bank after the problem is corrected. Select Memory
Settings from the Advanced Setup menu, use the arrow keys to highlight the
bank that you want to enable; then, use the arrow keys to select Enable.
•
Power Management Setup
Select this choice to enable or disable system power savings.
•
Save & Exit Setup
Select this choice to save your customized settings.
•
Load Optimized Defaults
Chapter 3. Configuring your server
15
Select this choice to discard your changes and restore the factory settings.
•
Exit Without Saving
Select this choice if you want to exit without saving changes, or if no changes
have been made.
Using passwords
The System Security choice appears only on the full Configuration/Setup Utility
menu. After you select this choice, you can set a power-on password or an
administrator password.
You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for the
power-on password or the administrator password. When you have set one or both of
the passwords, record them and keep them in a secure place.
If both a power-on and administrator password are set, you can type either password
at the password prompt that appears as you start your server. However, if you want to
change the settings in the Configuration/Setup Utility program, you must type the
administrator password to access the full configuration menus. If you type the poweron password, you can only view limited information in the Configuration/Setup Utility
program.
If you forget the power-on password, you can regain access to the server through
either of the following methods:
•
Start the Configuration/Setup Utility program and change the power-on password.
•
Change the jumper position on the CMOS jumper as described in “Clearing
CMOS” on page 79.
Using the SCSISelect utility program (some models)
SCSISelect is a built-in, menu-driven configuration utility program that you can use to:
•
View the default SCSI IDs
•
Locate and correct configuration conflicts
The following sections provide instructions for starting the SCSISelect Utility program
and descriptions of the menu choices that are available.
Note: If your server has a redundant arrays of independent disks (RAID) adapter
installed, use the configuration method that is supplied with the RAID adapter
to view or change SCSI settings for devices attached to the adapter.
Starting the SCSISelect utility program
Complete the following steps to start the SCSISelect Utility program:
1. Turn on the server.
2. When the <<< Press <CTRL><A> for SCSISelect™ Utility! >>> prompt appears,
press Ctrl+A.
3. When the Would you like to configure the host adapter or run the SCSI
disk utility? question appears, make your selection and press Enter.
4. Use the arrow keys to select a choice from the menu.
16
•
Press Esc to exit the SCSISelect Utility program.
•
Press the F5 key to switch between color and monochrome modes (if your
monitor permits).
xSeries 300: User’s Reference
5. Follow the instructions on the screen to change the settings of the selected items;
then, press Enter.
Choices available from the SCSISelect menu
The following choices appear on the SCSISelect Utility menu:
•
Configure/View Host Adapter Settings
Select this choice to view or change the SCSI controller settings. To reset the
SCSI controller to its default values, press F6; then, follow the on-screen
instructions.
You can view or change the following controller settings:
— Host Adapter SCSI ID
Select this choice to view the SCSI controller identification (ID), which is
usually 7.
— SCSI Parity Checking
Select this choice to view the assigned value of Enabled.
— Host Adapter SCSI Termination
Select this choice to view the assigned value of Automatic.
— Boot Device Options
Select this choice to configure startable-device parameters. Before you can
make updates, you must know the ID of the device whose parameters you
want to configure.
— SCSI Device Configuration
Select this choice to configure SCSI-device parameters. Before you can make
updates, you must know the ID of the device whose parameters you want to
configure.
Note: The Maximum Sync Transfer Rate is the transfer rate for Ultra SCSI
devices.
–
The transfer rate for Ultra160 low voltage differential (LVD) devices
is 160.0 MBps.
–
The transfer rate for Ultra2 SCSI LVD devices is 80.0 MBps.
–
The transfer rate for Fast SCSI devices is 20.0 MBps.
— Advanced Configuration Options
Select this choice to view or change the settings for advanced configuration
options. These options include support for large hard disk drives and support
for drives with Ultra SCSI speeds.
•
SCSI Disk Utilities
Select this choice to view the SCSI IDs that are assigned to each device or to
format a SCSI device.
To use the utility program, select a drive from the list. Read the on-screen
instructions carefully before making a selection.
Note: If you press Ctrl+A before the selected drives are ready, an Unexpected
SCSI Command Failure screen might appear. Restart the server and
watch the SCSISelect messages as each drive starts. After the drive that
you want to view or format starts, press Ctrl+A.
Chapter 3. Configuring your server
17
Using the PXE boot agent utility program
The PXE boot agent is a built-in, menu-driven configuration utility program that you
can use to:
•
Change network startup (boot) protocols
•
Change startup (boot) order
•
Select whether or not to display setup prompt
•
Set menu wait time
•
Select OS wake up support
The following sections provide instructions for starting the PXE Boot Agent Utility
program and descriptions of the menu choices that are available.
Starting the PXE boot agent utility program
To start the PXE Boot Agent Utility program:
1. Turn on the server.
2. When the Initializing Intel (R) Boot Agent Version X.X.XX
PXE 2.0 Build XXX (WfM 2.0) prompt appears, press Ctrl+S.
Note: By default you will have two seconds after the prompt appears on the
screen to press Ctrl+S.
3. Use the arrow keys or press Enter to select a choice from the menu.
•
Press Esc to return to the previous menu.
•
Press the F4 key to exit.
4. Follow the instructions on the screen to change the settings of the selected items;
then, press Enter.
Choices available from the PXE boot agent utility
The following choices appear on the PXE boot agent utility menu:
•
Network Boot Protocol
PXE is the default value for this menu item.
Note: Do not change this value. There are no other network boot protocols
supported.
•
Boot Order
Select this choice to change the order in which boot devices are queried.
— Try local drives first, then network (Default)
— Try network only
— Try local drives only
— Try network first, then local drives
Note: This option is not supported on this product. To change the boot order use
the Configuration/Setup utility. See “Using the Configuration/Setup Utility
program” on page 13 for more information.
•
Show setup prompt
Select this choice to either display the PXE setup prompt or disable it. Disable is
the default setting.
When this choice is enabled, Press Ctrl+S to enter the setup menu will appear
on the screen under the initializing prompt.
18
xSeries 300: User’s Reference
•
Setup time wait menu
Select this choice to set the amount of time (in seconds) that the system will
pause during initialization for a Ctrl+S input.
— 2 seconds (Default)
— 3 seconds
— 5 seconds
— 8 seconds
•
Legacy OS wake up support
Select this choice to enable or disable the operating system wake up support.
— Disabled (Default)
— Enabled
Notes:
1. Use the default setting for Advanced Configuration and Power Interface (ACPI)
aware operating systems, such as Windows 2000 and Windows NT.
2. If your server is running a non-ACPI operating system, you must set this selection
to enable to use the Wake-on-LAN support.
3. When using a non-ACPI operating system, do not send a wake up packet to the
server while it is turned on. If a wake up packet has been sent while the server is
on, and you are unable to turn the server off, see the "Power" section in the
Troubleshooting charts, on page 82 for more information.
Chapter 3. Configuring your server
19
20
xSeries 300: User’s Reference
Chapter 4. Using the ServerGuide CDs
The ServerGuide CDs include easy-to-use software setup and installation tools that
are specifically designed for your IBM server. The ServerGuide Setup and Installation
program detects the server model and hardware options that are installed and uses
that information during setup to configure the hardware. The ServerGuide tools
simplify NOS installations by providing updated device drivers, and in some cases,
installing them automatically.
If a newer version of the ServerGuide software is available, you can purchase an
update package. For details, see the ServerGuide Updates form that comes with your
server library, or go to the ServerGuide fulfillment Web site at
http://www.ibm.com/pc/coupon
The ServerGuide software has these features to make setup easier:
© Copyright IBM Corp. 2001
•
An easy-to-use interface with online help
•
Diskette-free setup and configuration programs that are based on detected
hardware
•
Performance Optimizer program, which easily tunes your server for your
environment
•
A system BIOS update program, which updates the BIOS directly from the CD
•
Device drivers that are provided for your server model and detected hardware
•
NOS partition size and file-system type that are selectable during setup
•
Powerful application programs and administration tools
21
Features at a glance
The following is a summary of ServerGuide features.
Note: Exact features and functions can vary with different versions of the
ServerGuide software. To learn more about the version that you have, start the
Setup and Installation CD and view the Online Overview.
Setup and Installation CD
Note:
The ServerGuide program
requires a supported IBM
server with an enabled
startable (bootable) CD-ROM
drive. Not all features are
supported on all models.
•
Sets system date and time.
•
Detects the ServeRAID adapter
or controller and runs the
ServeRAID configuration
program.
•
Updates the licensed internal
code (firmware) level without
creating diskettes.
•
Checks the system BIOS and
microcode (firmware) levels of
supported options to determine
whether a later level is available
from the CD. You can perform
updates without the use of
diskettes.
•
Provides the Performance
Optimizer program to easily tune
your server for your environment.
•
Creates a System Partition on the
default drive. You can run serverspecific utility programs after
setup.
•
Detects installed hardware
options and provides updated
device drivers for most adapters
and devices.
22
xSeries 300: User’s Reference
Setup and Installation CD
(continued)
System Updates and Applications
CD (continued)
•
Creates a Setup Replication
Diskette for replicating setup
selections for other servers of the
same model.
•
Includes a vast library of fully
tested device drivers for your
server.
•
•
Provides diskette-free installation
for Microsoft® Windows® 2000,
Windows NT®, and NetWare
operating systems.
Includes a search function to help
you locate updates by title or
keywords.
•
Installs powerful applications
directly from the CD. See the CD
label for a current list of
applications.
•
Provides a replicated installation
path for multiple Windows 2000,
Windows NT Server 4.0, and
Windows Enterprise Edition, and
Red Hat Linux®.
•
Includes an online README file
with links to tips for your hardware and NOS installation.
Note:
Installation requires your NOS
CD.
System Updates and Applications
CD
•
Creates diagnostic, RAID, device
driver, and other support
diskettes from the CD; or with an
Internet connection, you can
check for an update from a
dedicated IBM file transfer
protocol (FTP) server.
•
Installs some updates without
requiring diskettes. Where
applicable, you can run
executable files directly from the
CD or unzip files to any drive on
your server or another server on
your network.
Setup and configuration overview
When you use the Setup and Installation CD, you do not need setup diskettes. You
can use the CD to configure any supported IBM server model. The setup program
checks your system BIOS, service processors, and other system hardware to
determine if system updates are available. The setup program provides a list of tasks
that are required to set up your server model. On RAID servers, you can run the
ServeRAID Manager program to create logical drives.
Note: Exact features and functions can vary with different versions of the
ServerGuide software.
When you start the Setup and Installation CD, the following happens:
•
You are prompted for your language, country, and keyboard layout. (This
information is stored and later passed on to the NOS installation program.)
•
ServerGuide displays choices for running the configuration programs. For
example:
— The Express Configuration method runs the required programs for your
server, based on the hardware that is detected.
— The Custom Configuration method displays all programs that are available for
your server, and you decide which programs to run.
— The Replicated Configuration method provides the option of duplicating your
setup selections to other servers that are the same model.
•
If you select the Custom Configuration method, the following programs are
optional. If you select the Express Configuration method, some or all of these
programs are run, depending on the hardware that is detected.
— The Set Date and Time feature is provided so that you do not have to use the
Configuration/Setup Utility program to access these settings.
— The Clear Hard Disks program is provided so you can delete all partitions on
all hard disk drives. If the server has a ServeRAID adapter installed, you can
select to restore the configuration on the ServeRAID adapter to the factory
default settings.
— ServerGuide checks the server BIOS and microcode (firmware) levels for
supported options and then checks the CD for a newer level. CD content can
be newer than the hardware. ServerGuide can perform a flash update of the
BIOS and supported microcode (firmware) options without the use of
diskettes.
— The ServeRAID configuration program starts, leading you through the entire
configuration process.
— The Performance Optimizer program easily tunes your server for your
environment.
— ServerGuide creates a System Partition on the default drive.
•
ServerGuide displays a confirmation summary, so that you will know when you
have completed all the required tasks. Then, you are ready to install your NOS.
Notes:
1. Plug and Play adapters are configured automatically. Non-Plug and Play adapters
or non-IBM adapters might require switch settings, additional device drivers, and
installation after the NOS is installed. See the documentation that comes with the
adapter.
2. Diagnostics for your server come in BIOS or on a separate diagnostics CD.
Chapter 4. Using the ServerGuide CDs
23
System Partition
ServerGuide creates a 50 MB System Partition on the default drive. The System
Partition contains server-specific utility programs such as service processor disk
operating system (DOS) utilities, system diagnostics, flash BIOS updates, and other
programs.
Note: Programs in the System Partition vary by server model, and not all server
models run utility programs from the System Partition. To determine which
ones do, start the Setup and Installation CD and view the online Overview.
After setup is complete, you can access programs in the System Partition by
restarting the server and pressing Alt+F1 when the prompt is displayed. The System
Partition menu displays the programs that are available on your server model.
Typical NOS installation
You can use ServerGuide to shorten your installation time. ServerGuide provides the
necessary device drivers, based on the hardware that you have and the NOS that you
are installing. The following is a brief explanation of a typical ServerGuide NOS
installation.
Note: Exact features and functions can vary with different versions of the
ServerGuide software
•
After you have completed the setup process, the operating system installation
program starts. (You will need your copy of the NOS CD to complete the
installation.)
•
ServerGuide stores information about the server model, service processor, hard
disk controllers, and network adapters. It then checks the CD for newer device
drivers. This information is stored and then passed to the NOS installation
program.
•
With some NOS installations, you can create a NOS Replication Diskette for
setting up additional servers. The diskette will contain the Internet protocol (IP)
address, server name, and other selections.
•
ServerGuide presents NOS partition options that are based on your NOS
selection and the installed hard disk drives.
•
If you are installing the NOS from diskette, ServerGuide displays the required
diskettes that you must create, and the optional diskettes that you might want to
create. The diskettes that you can create are the device driver diskettes for the
installed adapters or controllers.
ServerGuide prompts you to insert your NOS CD and restart the server. At this point,
the installation program for the NOS (for example, Microsoft Windows 2000) takes
control to complete the installation.
Setting up or updating multiple servers
You can use ServerGuide to create diskettes that help you set up or update multiple
servers. You can modify information on the diskettes as you use them to set up or
update other servers.
Note: Availability and function can vary by server model and by the hardware that is
installed.
24
xSeries 300: User’s Reference
You can create a Setup Replication Diskette, which contains your hardware
configuration selections. Use this diskette to replicate selections to other servers that
are of the same model.
You can create a NOS Replication Diskette, which contains your server name, domain
name, and other information that you need to complete multiple installations. This
feature supports systems running Windows 2000, Windows NT Server 4.0, and Red
Hat Linux.
Installing your NOS without ServerGuide
If you have already configured the server hardware and you decide not to use
ServerGuide to install your NOS, download the latest NOS installation instructions:
1. Go to http://www.ibm.com/pc/support
2. Click Servers.
3. From the Family field, select your server model.
4. Click OS installation. The available installation instructions are listed.
Additional programs included with ServerGuide
As a convenience, ServerGuide comes with additional software to assist you with the
server installation.
A variety of powerful applications are included with ServerGuide. Offerings can vary
with the different versions of the ServerGuide software. Check the application CD
labels for a list of applications, or start the Setup and Installation CD and view the
online Overview.
Error symptoms
This section provides ServerGuide error symptoms and probable solutions.
Setup and
Installation CD
Setup and
Installation CD will
not start.
ServeRAID
program cannot
view all installed
drives or cannot
install NOS.
Action
•
Ensure that the system is a supported server model with a startable
(bootable) CD-ROM drive.
•
If the startup (boot) sequence settings have been altered, be sure
that the CD-ROM is first in the startup sequence.
•
If more than one CD-ROM drive is installed, be sure that only one
drive is set as the primary drive. Start the CD from the primary
drive.
•
Ensure that there are no duplicate SCSI IDs or IRQ assignments.
•
Ensure that the hard disk drive is connected properly.
The operating
Free up more space on the hard disk.
system installation
program
continuously loops.
Chapter 4. Using the ServerGuide CDs
25
Setup and
Installation CD
ServerGuide will
not start your NOS
CD.
Ensure that the NOS CD is supported by ServerGuide. See the Setup
and Installation CD label for a list of supported NOS versions.
Cannot install
NOS.
Ensure that the NOS is supported on your server. If the NOS is
supported, either there is no logical drive defined (ServeRAID systems)
or the ServerGuide System Partition is not present. Run the
ServerGuide setup and configuration program and ensure that the setup
is complete.
System Updates
and Applications
CD
Get "time out" or
"Unknown host"
errors.
26
Action
xSeries 300: User’s Reference
Action
Ensure that you have access to the Internet through FTP directly.
Chapter 5. Installing options
This chapter provides instructions to help you install options in your server. Some
option-removal instructions are provided, in case you need to remove one option to
install another. For a list of supported options for your server, see the ServerProven™
list at http://www.ibm.com/pc/compat.
Major components of the xSeries 300
The following illustration shows the locations of major components in your server.
Note: The illustrations in this document might differ slightly from your hardware.
Clip
Air baffle
Heat sink
Memory module
Microprocessor
Fans
Blanks
Hard disk drive
Hard disk drive
filler panel
© Copyright IBM Corp. 2001
27
System board internal cable connectors
The following illustration identifies the internal connectors on the system board.
System fan 2
(SYSFAN2)
System fan 1
(SYSFAN1)
Battery
Primary IDE
(IDE1)
Secondary IDE
(IDE2)
PCI slot 1
(PCI 1)
PCI slot 2
(PCI 2)
28
xSeries 300: User’s Reference
CPU fan A
(CPUFAA)
CPU fan B
(CPUFAB)
Microprocessor
(U21)
Front panel
(FPI)
DIMM 1
DIMM 2
DIMM 3
System board jumpers
The following illustration identifies the jumpers on the system board.
Before you begin
Before you begin to install options in your server, read the following information:
•
Become familiar with the information in “Handling static-sensitive devices” on
page 30 and the safety guidelines provided in the “Safety Information” on page
31. These guidelines will help you work safely while working with your server or
options.
•
Make sure that you have an adequate number of properly grounded electrical
outlets for your server, monitor, and any other options that you intend to install.
•
Back up all-important data before you make changes to disk drives.
•
For a list of supported options for the xSeries 300, refer to
http://www.ibm.com/pc/us/compat on the World Wide Web.
Chapter 5. Installing options
29
System reliability considerations
To help ensure proper cooling and system reliability, make sure that:
•
Each of the drive bays has an electromagnetic compatibility (EMC) shield and
either a drive or a filler panel installed.
•
There is space around the server to allow the cooling system to work properly.
•
Cables for optional adapters are routed according to the instructions that are
provided with the adapters.
•
A failed fan is replaced within 48 hour.
Handling static-sensitive devices
Attention: Static electricity can damage electronic devices and your system. To
avoid damage, keep static-sensitive devices in their static-protective package until you
are ready to install them.
To reduce the possibility of electrostatic discharge, observe the following precautions:
30
•
Limit your movement. Movement can cause static electricity to build up around
you.
•
Handle the device carefully, holding it by its edges or its frame.
•
Do not touch solder joints, pins, or exposed printed circuitry.
•
Do not leave the device where others can handle and possibly damage the
device.
•
While the device is still in its anti-static package, touch it to an unpainted metal
part of the system unit for at least two seconds. (This drains static electricity from
the package and from your body.)
•
Remove the device from its package and install it directly into your system unit
without setting it down. If it is necessary to set the device down, place it in its
static-protective package. Do not place the device on your system unit cover or on
a metal table.
•
Take additional care when handling devices during cold weather because heating
reduces indoor humidity and increases static electricity.
xSeries 300: User’s Reference
Safety Information
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Chapter 5. Installing options
31
Antes de instalar este producto lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
32
xSeries 300: User’s Reference
Statement 1
Danger
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
•
Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
•
Connect all power cords to a properly wired and grounded electrical
outlet.
•
Connect to properly wired outlets any equipment that will be attached to
this product.
•
When possible, use one hand only to connect or disconnect signal cables.
•
Never turn on any equipment when there is evidence of fire, water, or
structural damage.
•
Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
•
Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To connect:
To disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from
outlet.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
3. Remove signal cables from
connectors.
4. Remove all cables from devices.
Chapter 5. Installing options
33
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water.
•
Heat to more than 100 C (212 F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
•
Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
•
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
Danger
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note
the following. Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.
34
xSeries 300: User’s Reference
Statement 4
≥18 kg (39.7 lbs)
≥32 kg (70.5 lbs)
≥55 kg (121.2 lbs)
CAUTION:
Use safe practices when lifting.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
Chapter 5. Installing options
35
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact a
service technician.
36
xSeries 300: User’s Reference
Removing the cover
Complete the following steps to remove the server cover:
1. Review the information in “Before you begin” on page 29.
2. Turn off the server and all attached devices and disconnect all external cables and
power cords.
3. Remove the server from the rack.
Cover release
lever
Screws
4. Remove the two screws from the rear of the server.
5. Pull out the cover-release lever at the back of the server to release the cover.
6. Slide the cover back, then up and off the server.
Attention: For proper cooling and airflow, replace the cover before turning on the
server. Operating the server for extended periods of time (over 30 minutes) with
the cover removed might damage server components.
Chapter 5. Installing options
37
Working with adapters
This section provides information about the expansion slots on the system board, and
peripheral component interconnect (PCI) adapters. Some models come with an
Adaptec SCSI adapter installed in one of the PCI slots.
Attention: Your server comes with an integrated video controller on the system
board. When you install a video adapter in a PCI slot, the server BIOS automatically
disables the integrated video controller. This enables the video adapter in the PCI slot
to control the video functions for your monitor.
The following illustration shows the location of the 33 MHz PCI expansion slots on the
system board.
Note: The illustrations in this document might differ slightly from your hardware.
PCI slot 1
(PCI 1)
PCI slot 2
(PCI 2)
38
xSeries 300: User’s Reference
Adapter considerations
Before you install adapters, review the following:
•
Locate the documentation that comes with the adapter and follow those
instructions in addition to the instructions in this chapter.
•
If you need to change the switch settings or jumper settings on your adapter,
follow the instructions that come with the adapter.
•
You can install 32-bit full-length or half-length adapters in the expansion slots.
Full-length adapters are installed in slot 1 only; half-length adapters are installed
in either slot 1 or 2.
•
Your server supports 5.0 V and universal PCI adapters; it does not support 3.3 V
only adapters.
•
Your server uses a rotational interrupt technique to configure PCI adapters. You
can use this technique to install PCI adapters that currently do not support
sharing of PCI interrupts.
•
The system scans PCI slots to assign system resources. By default the system
starts (boots) the CD-ROM and diskette drives first. Then it starts PCI slot 2, PCI
slot 1, and the integrated Ethernet.
Note: You can use the Configuration/Setup Utility program to change the boot
precedence for your server. Select Start Options from the
Configuration/Setup Utility program main menu.
Installing an adapter
Complete the following steps to install an adapter:
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
static-sensitive devices” on page 30.
1. Review the information in “Before you begin” on page 29.
2. Turn off the server and peripheral devices.
3. Remove all external cables from the server; then, remove the server from the
rack, and remove the cover.
Cover release
lever
Screws
Chapter 5. Installing options
39
4. Remove the expansion-slot clip that holds the expansion-slot cover in place by
sliding it upward and off the frame of the server.
Note: The illustrations in this document might differ slightly from your hardware.
Expansion-slot
clip
Adapter
Retention
latch
Tab
Expansionslot cover
Expansion
slot
5. Remove the expansion-slot cover.
6. Refer to the documentation that comes with your adapter for any cabling
instructions.
Attention: You should route adapter cables before you install the adapter.
7. Set any jumpers or switches as described by the adapter manufacturer.
8. Install the adapter:
Note: When installing an adapter into slot 2, skip steps a and d.
a. Open the adapter-retention latch by pushing the blue tab to release it. Then,
push the latch up to the full open position.
b.
Carefully grasp the adapter by its top edge or upper corners, and align it with
the connector on the PCI riser card.
c.
Press the adapter firmly into the riser card connector.
Attention: When you install an adapter, be sure the adapter is correctly
seated in the riser-card connector before you turn on the server. Improperly
seated adapters might cause damage to the system board, the riser card, or
the adapter.
d. Push down on the blue adapter retention latch until it clicks into place,
securing the adapter.
e. Replace the expansion-slot clip by sliding it down until it latches into place
and holds the adapter securely.
40
xSeries 300: User’s Reference
9. Connect the internal cables to the adapter.
Attention: Route cables so that they do not block the flow of air from the fans.
10. If you have other options to install or remove, do so now.
11. Replace the cover on the server; then, reinstall the server in the rack and connect
all external cables. For more information, see “Installing the cover” on page 46 for
instructions.
12. Turn on the server.
Chapter 5. Installing options
41
Hard disk drives
Your server supports two, 1-inch (26 mm) slim 3.5-inch hard disk drives.
Depending on the model, your server supports two SCSI or two IDE hard disk drives.
Installing or replacing a hard disk drive
Complete the following steps to install or replace a hard disk drive:
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
static-sensitive devices” on page 30.
1. Inspect the drive for any signs of damage.
2. Review the information in “Before you begin” on page 29, and “Safety Information”
on page 31.
3. Check the instructions that come with the drive for more information about
installing your drive.
Notes:
a. If you are installing an IDE hard disk drive, you must set the drive to primary
(master) or secondary (subordinate), depending on the configuration of your
server. See the documentation that comes with the drive for instructions.
b.
If you are installing a SCSI hard disk drive, refer to the documentation that
comes with your drive before installing it.
4. Turn off the server and peripheral devices and disconnect all external cables and
power cords.
5. Remove the server from the rack and remove the cover.
Note: If you are replacing a failing hard disk drive, remove the fans behind the
drive bay in which you are working; then, disconnect the power and signal
cables from the hard disk drive.
6. Remove the filler panel or defective hard disk drive from one of the hard disk drive
bays.
7. Install the new hard disk drive in the drive bay:
a. Slide the drive into the bay and align the screw holes in the drive with the
screw holes in the server chassis.
b.
Use a screwdriver to secure the hard disk drive to the server chassis.
Hard disk drive
Filler panel
c.
42
xSeries 300: User’s Reference
Connect the signal cable and power cable to the rear of the drive. Ensure that
the cables do not obstruct the fan behind the drive bay.
8. If you have other options to install or remove, do so now.
9. Replace the server cover. See “Installing the cover” on page 46.
10. Reconnect the external cables and power cords; then, turn on the server.
Installing DIMMs
Adding memory to your server is an easy way to make programs run faster. You can
increase the amount of memory in your server by installing options that are called
DIMMs. Your server uses a noninterleaved memory configuration.
Memory considerations:
•
Your server comes with a DIMM installed on the system board in DIMM connector
1. When installing additional memory modules, install the second memory module
in DIMM connector 2 and the third in DIMM connector 3. (See the figure on page
42 for memory connector locations.)
•
Your xSeries 300 server supports 128 MB, 256 MB, and 512 MB DIMMs. Your
server supports a maximum of 1.5 GB of system memory. See the ServerProven®
list at http://www.ibm.com/pc/compat for a list of memory modules for use with
your server.
•
The installing or removing of DIMMs changes the configuration information in the
server. Therefore, you must change and save the new configuration information
by using the Configuration/Setup Utility program. When you restart the server, the
system displays a message indicating that the memory configuration has
changed. Start the Configuration/Setup Utility program and select Save Settings.
See Chapter 3, “Configuring your server,” on page 13 for more information.
•
The illustrations in this document might differ slightly from your hardware.
Complete the following steps to install a DIMM:
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
static-sensitive devices” on page 30.
1. Review the safety precautions in “Safety Information” on page 31.
2. Turn off the server and peripheral devices, and disconnect all external cables and
power cords. Then, remove the cover (see “Removing the cover” on page 37 for
details).
3. If necessary, remove the adapter in PCI slot 2 for easier access to the memory
connectors.
4. Touch the static-protective package containing the DIMM to any unpainted metal
surface on the server. Then, remove the DIMM from the package.
Chapter 5. Installing options
43
5. Install the DIMM:
a. Open the retaining clip on each end of the DIMM connector. Turn the DIMM
so that the pins align correctly with the connector.
Attention: To avoid breaking the retaining clips or damaging the DIMM
connectors, open, and close the clips gently.
b.
Insert the DIMM into the connector by aligning the DIMM edges with the slots
at each end of the DIMM connector. Firmly press the DIMM straight down into
the connector by applying pressure on both ends of the DIMM simultaneously.
Be sure that the retaining clips snap into the locked position when the DIMM
is firmly seated in the connector.
c.
If a gap exists between the DIMM and the retaining clips, the DIMM has not
been properly installed. In this case, open the retaining clips and remove the
DIMM; then, reinsert the DIMM.
Connector 1
Connector 2
Connector 3
6. If you removed the PCI adapter as described in step 3, install it now.
7. If you have other options to install or remove, do so now.
8. Replace the cover. See “Installing the cover” on page 46.
9. Reconnect the external cables and power cords; then, turn on the peripheral
devices and the server.
Note: If you want to remove a DIMM, reverse the previous steps.
44
xSeries 300: User’s Reference
Replacing the fan assembly
Complete the following steps to replace the fan assembly:
1. Review the information in “Before you begin” on page 29.
2. Turn off the server and peripheral devices.
3. Remove all external cables from the server; then, remove the server from the rack
and remove the cover. For more information, see “Removing the cover” on page
37 for instructions.
4. Remove the fan from the server:
a. Disconnect the fan cable from the system board.
b.
Lift the fan away from the server.
5. Orientate the fan so that the air flow arrow on the side of the fan is facing or
pointing toward the rear of the server.
Note: Proper air flow is from the front to the rear of the server.
Air flow
6. Push the replacement fan assembly into the server until it clicks into place.
7. Connect the fan cable to the system board.
8. If you have other options to install or remove, do so now.
9. Replace the cover. See “Installing the cover” on page 46.
10. Reconnect the external cables and power cords; then, turn on the peripheral
devices and the server.
Chapter 5. Installing options
45
Installing the cover
Complete the following steps to install the server cover:
1. Install the cover by placing it into position and sliding it forward. Make sure that
the cover engages the tabs at the front and rear of the server.
Attention: Before sliding the cover forward, make sure that all of the tabs on the
cover will engage the ledge at the front of the server properly. If all the tabs do not
engage the ledge properly, it will be extremely difficult to remove the cover later.
Screws
2. Install the screws to secure the cover as shown.
3. Reinstall the server in the rack. See the "Rack installation instuctions" included
with your server documentation for instructions.
4. Reconnect the power cord and all external cables to the server, and then plug the
power cords into properly grounded electrical outlets. See “Rear view” on page 7
for connector locations.
46
xSeries 300: User’s Reference
I/O connectors
Your server has the following I/O connectors:
•
Serial connector
•
Universal Serial Bus (USB) connectors
•
Keyboard connector
•
Video connector
•
Auxiliary-device (pointing device) connector
•
Ethernet connectors
Ethernet 1 connector
Mouse or auxiliary
pointing device connector
Keyboard connector
USB 2
USB 1
Ethernet 2 connector
Serial
connector
Video
connector
Serial port
Your server has one standard serial port. Some application programs require specific
ports, and some modems function properly only at certain serial port addresses. Use
the Configuration/Setup Utility program to change the port address assignments and
prevent conflicts.
Table 1. Serial port connector on the system board.
Connector
COM1
Port
Description
Serial port connector (external)
Default connection. Used by the
operating system. The modem
can be connected so that the
system can dial out during
problems.
Viewing or changing the serial-port assignments
To view or change the serial-port assignments:
1. Restart the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
3. From the main menu, select Devices and I/O Ports; then, press Enter.
Note: The Devices and I/O Ports choice appears only on the full configuration
menu. If you set two levels of passwords, you must enter the administrator
password to access the full configuration menu.
Chapter 5. Installing options
47
4. Select the serial port; then, use the arrow keys to advance through the settings
available.
5. Select Save Settings; then, select Exit Setup to exit from the
Configuration/Setup Utility main menu.
Serial-port connector
Your server has one serial-port connector located on the rear of the server.
The following table and illustration shows the pin-number assignments for the 9-pin,
male D-shell serial-port connector on the rear of your server. These pin-number
assignments conform to the industry standard.
5
1
6
9
Table 2. Serial-port connector pin-number assignments.
Pin
Signal
Pin
Signal
1
Data carrier detect
6
Data set ready
2
Receive data
7
Request to send
3
Transmit data
8
Clear to send
4
Data terminal ready
9
Ring indicator
5
Signal ground
Universal Serial Bus ports
Your server has two Universal Serial Bus (USB) ports, which configure automatically.
USB is an emerging serial interface standard for telephony and multimedia devices. It
uses Plug and Play technology to determine the type of device attached to the
connector.
USB cables and hubs
You need a 4-pin cable to connect devices to USB 1 or USB 2. If you plan to attach
more than two USB devices, you must use a hub to connect the devices. The hub
provides multiple connectors for attaching additional external USB devices.
USB technology provides up to 12 megabits-per-second (Mbps) speed with a
maximum of 127 external devices and a maximum signal distance of five meters (16
ft). per segment.
48
xSeries 300: User’s Reference
USB-port connectors
Each USB port has an external connector on the rear of the server for attaching USBcompatible devices.
The following table and illustration show the pin-number assignments for the USB-port
connectors on the rear of your server.
1
4
Table 3. USB-port connector pin-number assignments.
Pin
Signal
1
VCC
2
-Data
3
+Data
4
Ground
Keyboard connector
There is one keyboard connector on the rear of the server.
Note: If you attach a standard keyboard to the keyboard connector, the USB ports,
and devices will be disabled during the power-on self-test (POST).
The following table and illustration shows the pin-number assignments for the
keyboard connector on the end of the cable.
6
5
4
3
2
1
Table 4. Keyboard-connector (6-pin female) number assignments .
Pin
I/O
Signal
1
I/O
Data
2
N/A
Reserved
3
N/A
Ground
4
N/A
+5 V dc
5
I/O
Keyboard clock
6
N/A
Reserved
Chapter 5. Installing options
49
Video connector
The following table shows the pin-number assignments for the 15-pin analog video
connector on the rear of the server.
5
1
15
11
Table 5. Video-connector (15-pin female) number assignments.
Pin
Signal
Pin
Signal
Pin
Signal
1
Red
6
Ground
11
Not connected
2
Green or monochrome
7
Ground
12
DDC SDA
3
Blue
8
Ground
13
Horizontal synchronization
(Hsync)
4
Not connected
9
+5 V dc
DDC
14
Vertical synchronization (Vsync)
5
Ground
10
Ground
15
DDC SCL
Auxiliary-device (pointing device) connector
There is one auxiliary-device connector that supports a mouse or other pointing
device located on the rear of the server just under the keyboard connector.
The following table shows the pin-number assignments for the auxiliary-device
connector on the end of the cable.
6
5
4
3
2
1
Table 6. Auxiliary or pointing-device-connector (6 pin female) number assignments .
Pin
50
Signal
1
Data
2
Not connected
3
Ground
4
+5 V dc
5
Clock
6
Not connected
xSeries 300: User’s Reference
Ethernet ports
Your server comes with two integrated Ethernet controllers. These controllers provide
an interface for connecting to 10-Mbps or 100-Mbps networks and provide full-duplex
(FDX) capability, which enables simultaneous transmission and reception of data on
the Ethernet local area network (LAN).
To access the Ethernet ports, connect a Category 3, 4 or 5 unshielded twisted-pair
(UTP) cable to the RJ-45 connector on the rear of your server.
Note: The 100BASE-TX Fast Ethernet standard requires that the cabling in the
network be Category 5 or higher.
Configuring the Ethernet controllers
When you connect your server to the network, the Ethernet controllers automatically
detect the data-transfer rate (10Mbps or 100Mbps) on the network and then set the
controllers to operate at the appropriate rate. In addition, if the Ethernet ports that
your server is connected to support auto-negotiation, the Ethernet controllers will set
the appropriate duplex state. That is, the Ethernet controllers will adjust to the network
data rate, whether the data rate is standard Ethernet (10BASE-T), Fast Ethernet
(100BASE-TX), half duplex (HDX), or full duplex (FDX). The controllers support halfduplex (HDX) and full-duplex (FDX) modes at both speeds.
The Ethernet controllers are PCI Plug and Play devices. You do not need to set any
jumpers or configure the controllers for your operating system before you use the
Ethernet controllers. However, you must install a device driver to enable your
operating system to address the Ethernet controllers. The device drivers are provided
on the ServerGuide CDs.
Failover for redundant Ethernet
The IBM 10/100 Ethernet Adapter or the IBM 10/100 EtherJet™ PCI family of
adapters are optional redundant network interface cards (NICs) that you can install in
your server. If you install this NIC and connect it to the same logical segment as the
primary Ethernet controller, you can configure the server to support a failover function.
You can configure either one of the integrated Ethernet controllers or the NIC as the
primary Ethernet controller. In failover mode, if the primary Ethernet controller detects
a link failure, all Ethernet traffic associated with it is switched to the redundant
(secondary) controller. This switching occurs without any user intervention. When the
primary link is restored to an operational state, the Ethernet traffic switches back to
the primary Ethernet controller.
Chapter 5. Installing options
51
High Performance Ethernet Modes
Your Ethernet controllers support optional modes, such as teaming, priority packets,
and virtual LANs, which provide higher performance and throughput for your server.
Teaming Mode: Your Ethernet controllers provide options, called teaming options.
These options increase throughput and fault tolerance when running with Windows
NT 4.0 or NetWare 4.1x or later.
•
Adapter fault tolerance (AFT) provides automatic redundancy for your adapter.
If the primary adapter fails, the secondary adapter takes over. Adapter fault
tolerance supports from 2 to 4 adapters per team.
•
Adaptive load balancing (ALB) enables you to balance the transmission data
flow among 2 to 4 adapters. ALB also includes the AFT option. You can use ALB
with any 100BASE-TX switch.
•
Cisco Fast EtherChannel (FEC) creates a team of 2 to 4 adapters to increase
transmission and reception thoughput. FEC also includes the AFT option. You can
only use FEC with a switch that has FEC capability.
Teaming requires you to install both integrated Ethernet controllers. For additional
information about the teaming modes, refer to the documentation that comes with
these additional adapters.
Priority Packet Mode: Priority Packet is a traffic-prioritization utility that enables you
to set up filters to process high-priority traffic before normal traffic. You can send
information from critical nodes or applications with an indicated priority. Because you
set this priority at the host or entry point of the network, the network devices can base
forwarding decisions on priority information defined in the packet.
Priority Packet information is available on the IBM Networking Web site at:
http://www.ibm.com/networking/support.
Priority Packet prioritizes traffic based on priority filters. These are parameters you
assign to outgoing (transmit) packets. Using the Priority Filter Wizard, you can set up
predefined or custom priority filters based on a node (MAC) address, Ethernet type, or
by various properties of the protocol and port. Priority Packet provides two different
methods for prioritizing traffic: IEEE 802.1p tagging and High Priority Queue.
IEEE 802.1p is a new IEEE standard for tagging, or adding additional bytes of
information to packets with different priority levels. Packets are tagged with 4
additional bytes, which increase the packet size and indicate a priority level. When
you send these packets out on the network, the higher priority packets are transferred
first. Priority packet tagging (also known as Traffic Class Expediting) enables the
adapter to work with other elements of the network (such as switches and routers) to
deliver priority packets first. You can assign specific priority levels from 0 (low) to 7
(high).
You can assign values to packets based on their priority when you use the IEEE
802.1p standard for packet tagging. This method requires a network infrastructure that
supports packet tagging. The routing devices receiving and transferring these packets
on your network must support 802.1p for tagging to be effective.
After you set up the priority filter in Priority Packet, you must launch IBMSet and select
802.1p/802.1Q Tagging on the Advanced tab.
Note: IEEE 802.1p tagging increases the size of the packets it tags. Some hubs and
switches will not recognize the larger packets and will drop them. Check your
hub or switch documentation to see if they support 802.1p. (You can configure
the switch to strip the tags from the packets and send it on to the next
destination as normal traffic). If these devices do not support 802.1p or if you
are not sure, use High Priority Queue (HPQ) to prioritize network traffic.
52
xSeries 300: User’s Reference
The requirements for effectively using IEEE 802.1p tagging are:
•
The other devices receiving and routing 802.1p tagged packets must support
802.1p.
•
The adapters on these devices must support 802.1p. The Ethernet controller in
your server, all IBM Netfinity 10/100 Ethernet Security Adapters, and IBM 10/100
Ethernet Server Adapters support 802.1p.
•
The adapter cannot be assigned to an adapter team.
•
If you are setting up Plans and packet tagging on the same adapter,
802.1p/802.1Q Tagging must be enabled on the IBMSet Advanced tab.
If your network infrastructure devices do not support IEEE 802.1p or you are not sure,
you can still define filters and send packets as high priority. While High Priority Queue
(HPQ) does not provide the precise priority levels of 802.1p tagging, it does assign
traffic as either high or low priority and sends high priority packets first. Therefore, if
there are multiple applications on a system sending packets, the packets from the
application with a filter are sent out first. HPQ does not change network routing, nor
does it add any information to the packets.
To assign HPQ, you can specify it using Priority Packet when you create or assign a
filter.
To effectively use HPQ, the adapter cannot be assigned to an adapter team.
Virtual LAN Mode: A virtual LAN (VLAN) is a logical grouping of network devices put
together as a LAN, regardless of their physical grouping or collision domains. Using
Plans increases network performance and improves network security.
Vlans offer you the ability to group users and devices together into logical workgroups.
This can simplify network administration when connecting clients to servers that are
geographically dispersed across the building, campus, or enterprise network.
Normally, Vlans are configured at the switch and any computer can be a member of
one VLAN per installed network adapter. Your Ethernet controller supersedes this by
communicating directly with the switch, allowing multiple VLANs on a single network
adapter (up to 64 VLANs).
To set up VLAN membership, your Ethernet controller must be attached to a switch
that has VLAN capability. You also need to use Windows NT 4.0 or later, or Novell
NetWare 4.1x or later.
Chapter 5. Installing options
53
Notes:
1. Windows NT versions prior to 4.0 do not support VLANs.
2. VLANs require NT 4.0 with Service Pack 3.0 and the NDIS driver from Microsoft.
3. In Windows NT, VLANs cannot be implemented on controllers that have been
configured for teaming options. NetWare can support teaming options and VLANs
on the same adapters.
To join a VLAN from Windows NT 4.0:
1. Create a VLAN on the switch. Use the parameters you assign there to join the
VLAN from the server. Refer to your switch documentation for more information.
2. Double-click the Network icon in the Control Panel window.
3. On the Adapters tab, select the adapter you want to be on the VLAN and select
Properties.
4. In IBMSet, select Join VLAN. Note that VLANs cannot be assigned to adapters
that are already defined to have an adapter teaming option.
5. Enter the VLAN ID and VLAN name. The VLAN ID must match the VLAN ID of the
switch. The ID range is from 1 to 1000. The VLAN name is for information only
and does not need to match the name on the switch.
6. Select Join VLAN. Repeat steps 3 through 5 for each VLAN you want the server
to join. The VLANs you add are listed on the Adapters tab.
7. Select Close and restart the computer.
Ethernet port connector
The following table and illustration show the pin-number assignments for the RJ-45
connector. These assignments apply to both 10BASE-T and 100BASE-TX devices.
Table 7. Ethernet RJ-45 connector pin-number assignments..
Pin
54
Signal
Pin
Signal
1
Transmit data+
5
Not connected
2
Transmit data-
6
Receive data -
3
Receive data+
7
Not connected
4
Not connected
8
Not connected
xSeries 300: User’s Reference
Chapter 6. Solving problems
This section provides basic troubleshooting information to help you resolve some
common problems that might occur with your system.
If you cannot locate and correct the problem using the information in this section, refer
to “Getting help, service, and information” on page 93 for more information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
•
POST beep codes
The power-on self-test beep codes indicate the detection of a problem. See
“POST beep code descriptions” on page 57 for more information.
•
Diagnostic programs and error messages
The system diagnostic programs are provided on the IBM Enhanced Diagnostics
CD. These programs test the major components of your server. See “Diagnostic
programs and error messages” on page 68 for more information.
•
Troubleshooting charts
These charts list problem symptoms and steps to correct the problems. See the
“Troubleshooting charts” on page 79 for more information.
•
Customized support page
You can create a customized support page on the World Wide Web that is specific
to your hardware, including frequently asked questions, parts information,
technical hints and tips, and downloadable files. In addition, you can choose to
receive electronic mail (e-mail) notifications whenever new information becomes
available about your registered products.
After you register and profile your xSeries 300, you can diagnose problems using
the IBM Online Assistant, and you can participate in the IBM discussion forum.
For more detailed information about registration and creating a customized profile
for your IBM products, visit the following addresses on the Web:
— http://www.ibm.com/pc/register
— http://www.ibm.com/pc/support
© Copyright IBM Corp. 2001
55
Server Support
Server working
properly?
Yes
Register and profile your server
After you register and profile, you will be able to:
• Diagnose problems using the IBM Online Assistant
• Participate in the IBM discussion forum
• Receive e-mail notifications of technical updates
related to your profiled products
No
Check all cables for loose connections
and verify that all optional devices you
®
installed are on the ServerProven list.
You can view the ServerProven list at:
Register at: http://www.ibm.com/pc/register
Profile at: http://www.ibm.com/pc/support
http://www.ibm.com/pc/compat
Problem
solved?
Yes
No
You can view a list of
IBM HelpCenter phone numbers at:
http://www.ibm.com/pc/support
Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.
Problem
solved?
®
Yes
No
Yes
Flash the latest levels of BIOS.
You can download this code at:
http://www.ibm.com/pc/support
56
xSeries 300: User’s Reference
Problem
solved?
No
Phone an
IBM HelpCenter
POST
When you turn on the server, it performs a series of tests to check the operation of
system components and some of the options that are installed in the server. This
series of tests is called the power-on self-test, or POST.
If POST finishes without detecting any problems, the first window of your operating
system or application program appears.
Notes:
1. If you have a power-on password set, you must type the password and press
Enter, when prompted, before POST will continue.
2. A single problem might cause several error messages. When this occurs, work to
correct the cause of the first error message. After you correct the cause of the first
error message, the other error messages usually will not occur the next time you
run the test.
POST beep code descriptions
Beep codes are sounded in a series of beeps. For example, a 1-2-4 beep code
sounds like one beep, a pause, two consecutive beeps, another pause, and four more
consecutive beeps.
The possible types of beep codes that your server might emit include the following:
No beeps
If no beep occurs after your server completes POST, call for service.
Continuous beep
Your startup (boot) microprocessor has failed, or your system board or
speaker subsystem might contain a failing component. If the system
continues through POST with no errors, call for service. If no video appears,
the startup processor has failed; replace the startup processor.
One short beep
One beep indicates that your server successfully completed POST. POST
detected no configuration or functional errors. One beep also occurs after
your server completes POST if you enter an incorrect power-on password.
Two short beeps
POST encountered an error. The Configuration/Setup Utility program will
display additional information; follow the instructions that appear on the
screen. See “POST error messages” on page 60 for descriptions of the text
messages that might appear.
Three short beeps
A system memory error has occurred. This combination occurs only if the
video Basic Input/Output System (BIOS) cannot display the error message.
Replace the failing memory module.
Chapter 6. Solving problems
57
Repeating short beeps
The system board might contain a failing component, your keyboard might be
defective, or a key on the keyboard might be stuck. Ensure that:
1. Nothing is resting on the keyboard and pressing a key.
2. No key is stuck.
3. The keyboard cable is connected correctly to the keyboard and to the
correct connector on the server.
Running the diagnostic tests can isolate the server component that failed, but
you must have your system serviced. If the error message remains, call for
service.
Note: If you just connected a new mouse or other pointing device, turn off the
server and disconnect that device. Wait at least 5 seconds; then, turn
on the server. If the error message goes away, replace the device.
One long and one short beep
POST encountered an error on a video adapter. If you are using the
integrated video controller, call for service. If you are using an optional video
adapter, replace the failing video adapter.
One long and two short beeps
A video I/O adapter ROM is not readable, or the video subsystem is defective.
If you hear this beep combination twice, both the system board and an
optional video adapter have failed the test. This beep combination might also
indicate that the system board contains a failing component.
One long and three short beeps
The system-board video subsystem has not detected a monitor connection to
the server. Ensure that the monitor is connected to the server. If the problem
persists, replace the monitor.
Two long and two short beeps
POST does not support the optional video adapter. This beep combination
occurs when you install a video adapter that is incompatible with your server.
Replace the optional video adapter with one that the server supports or use
the integrated video controller.
58
xSeries 300: User’s Reference
Table 8. POST beep codes.
Beep Code
Description
Action
1-1-2
Microprocessor register test has failed.
1-1-3
CMOS write/read test has failed.
1-1-4
BIOS ROM checksum has failed.
1-2-1
Programmable Interval Timer test has failed.
1-2-2
DMA initialization has failed.
1-2-3
DMA page register write/read test has failed.
1-4-3
Interrupt vector loading test has failed.
2-1-1
Secondary DMA register test has failed.
2-1-2
Primary DMA register test has failed.
2-1-3
Primary interrupt mask register test has
failed.
2-1-4
Secondary interrupt mask register test has
failed.
2-2-1
Interrupt vector loading has failed.
2-2-2
Keyboard controller test has failed.
2-2-3
CMOS power failure and checksum checks
have failed.
2-2-4
CMOS configuration information validation
has failed.
2-3-2
Screen memory test has failed.
2-3-3
Screen retrace tests have failed.
2-3-4
Search for video ROM has failed.
2-4-1
Screen test indicates the screen is operable.
3-1-1
Timer tick interrupt test has failed.
3-1-2
Interval timer channel 2 test has failed.
3-1-3
RAM test has failed above address hex
0FFFF.
3-1-4
Time-of-Day clock test has failed.
3-2-1
Serial port test has failed.
3-2-2
Parallel port test has failed.
3-2-4
Comparison of CMOS memory size against
actual has failed.
3-3-2
I2C bus has failed.
2-3-1
Screen initialization has failed.
Turn off the server and then
restart the server. If the
problem remains, call for
service.
Chapter 6. Solving problems
59
POST error messages
The following tables provide information about the POST error messages that can
appear during startup.
POST message
062
Description
The server failed to boot on three consecutive attempts.
All caches are disabled. Repeatedly turning the server on and then off or resetting the server
might cause this problem.
Action: Start the Configuration/Setup Utility program and verify that all settings are correct.
Use the Cache Control selection in the Advanced Setup menu of the
Configuration/Setup Utility program to enable the caches.
If the problem remains, call for service. When the problem is corrected, be sure to enable the
caches.
101 102 106
An error occurred during the system board and microprocessor test.
Action: Call for service.
114
An adapter read-only memory (ROM) error occurred.
Action: Remove the options. If you can start the server without the options installed, reinstall
each option one at a time and retest after each is reinstalled. When an option fails,
replace it.
If you cannot isolate and correct the problem, call for service.
129
An error was detected in the L1 cache of one of the microprocessors.
Action: 1.
2.
151
If you just installed a microprocessor, verify that the microprocessor is installed
and seated correctly.
If the problem remains, call for service.
A real-time clock (RTC) error occurred.
Action: Call for service.
161
The real-time clock battery has failed.
Action: Replace the battery yourself or call for service.
You can use the server until you replace the battery. However, you must run the
Configuration/Setup Utility program and set the time and date and other custom settings each
time you turn on the server.
Table 9. POST error messages.
60
xSeries 300: User’s Reference
POST message
162
Description
A change in device configuration occurred. This error occurs under one or more of the following
conditions:
•
A new device has been installed.
•
A device has been moved to a different location or cable connection.
•
A device has been removed or disconnected from a cable.
•
A device is failing and is no longer recognized by the server as being installed.
•
An external device is not turned on.
•
An invalid checksum is detected in the battery-backed memory.
Action: Verify that all external devices are turned on. You must turn on external devices before
turning on the server.
If you did not add, remove, or change the location of a device, a device is probably failing.
Running the Diagnostic program might isolate the failing device.
If you cannot isolate and correct the problem, call for service.
163
The time of day has not been set.
Action: Set the correct date and time. If the date and time are set correctly and saved, but the
163 error message reappears, call for service.
You can use the server until the system is serviced, but any application programs that use the
date and time will be affected.
164
A change in the memory configuration occurred. This message might appear after you add or
remove memory.
Note:
The server can be used with decreased memory capacity.
Action: 1.
2.
If POST error message 289 also occurred, follow the instructions for that error
message first.
If you just installed or removed memory, run the Configuration/Setup Utility
program; then, exit, saving the new configuration settings.
If the message appears again, shut down the server, reseat the memory modules,
and restart the server.
If the problem remains, call for service.
175
A vital product data (VPD) error occurred.
Action: Call for service.
176 177 178
A security hardware error occurred.
Action: Check for indications that someone has tampered with the server. If no one has
tampered with the server, call for service.
184
The power-on password information stored in your server has been removed.
Action: From the Configuration/Setup Utility program main menu, select System Security.
Then, follow the instructions on the screen.
If this information cannot be restored, call for service.
185
A power failure damaged the stored information about the drive-startup sequence.
Action: From the Configuration/Setup Utility program main menu, select Start Options; then,
follow the instructions on the screen.
If this information cannot be restored, call for service.
Table 9. POST error messages.
Chapter 6. Solving problems
61
POST message
186
Description
A system board or hardware error occurred.
Action: Call for service.
187
The VPD serial number is not set.
Action: The system serial number is set in the VPD EEPROM at the time of manufacturing. If
the system board has been replaced, the system serial number will be invalid and
should be set. From the main menu of the Configuration/Setup Utility program, select
System Information, then select Product Data.If the problem remains, call for
service.
188
A vital product data (VPD) error occurred.
Action: Call for service.
189
An attempt has been made to access the server with invalid passwords. After three incorrect
attempts, the server locks up; that is, the logon data fields are no longer available to the user.
201
An error occurred during the memory controller test. This error can be caused by:
•
Incorrectly installed memory
•
A failing memory module
•
A system board problem
Action: 1.
2.
229
If you just installed memory, verify that the new memory is correct for your server.
Also verify that the memory is installed and seated correctly.
If the problem remains, call for service.
An error was detected in the L2 cache of one of the microprocessors.
Action: 1.
2.
289
If you just installed a microprocessor, verify that the microprocessor is installed
and seated correctly.
If the problem remains, call for service.
An error occurred during POST memory tests and a failing DIMM was disabled.
Note:
You can use the server with decreased memory.
Action: 1.
2.
If you just installed memory, verify that the new memory is correct for your server.
Also verify that the memory is installed and seated correctly. Start the
Configuration/Setup Utility program and select Memory Settings from the
Advanced Setup menu to enable the DIMM.
If the problem remains, replace the failing DIMM.
If the problem remains, call for service.
301 303
An error occurred during the keyboard and keyboard controller test. These error messages also
might be accompanied by continuous beeping.
Action: Ensure that:
1.
Nothing is resting on the keyboard and pressing a key.
2.
No key is stuck.
3.
The keyboard cable is connected correctly to the keyboard and to the correct
connector on the server.
Running the diagnostic tests can isolate the server component that failed, but you must have
your system serviced. If the error message remains, call for service.
Note:
If you just connected a new mouse or other pointing device, turn off the server and
disconnect that device. Wait at least 5 seconds; then, turn on the server. If the error
message goes away, replace the device.
Table 9. POST error messages.
62
xSeries 300: User’s Reference
POST message
602
Description
Invalid diskette boot record
Action: 1.
Replace the diskette.
2.
If the problem persists, make sure that the diskette drive cables are correctly and
securely connected.
3.
If the problem remains, replace the diskette drive.
If the problem remains, call for service.
604
An error occurred during a diskette drive test.
Action: 1.
2.
662
Verify that the Configuration/Setup Utility program correctly reflects the type of
diskette drive that you have installed.
Run the diagnostic tests. If the diagnostic tests fail, call for service.
A diskette drive configuration error occurred.
Action: If you removed a diskette drive, make sure that the diskette drive setting is correct in
the Configuration/Setup Utility program. If the setting is not correct, change it.
If the problem remains, call for service.
962
A parallel port configuration error occurred.
Action: If you changed a hardware option, make sure that the parallel port setting is correct in
the Configuration/Setup Utility program. If the setting is not correct, change it.
If the problem remains, call for service.
11xx
An error occurred during the system-board serial port test.
Action: If you have a modem, serial printer, or other serial device attached to your server,
verify that the serial cable is connected correctly. If it is, use the following procedure:
1.
Turn off the server.
2.
Disconnect the serial cable from the serial port.
3.
Wait five seconds; then, turn on the server.
If the POST error message does not reappear, either the serial cable or the device is probably
failing. See the documentation that comes with the serial device for additional testing
information.
If the POST error message reappears, call for service.
1162
The serial port configuration conflicts with another device in the system.
Action: 1.
2.
1600
Make sure the IRQ and I/O port assignments needed by the serial port are
available.
If all interrupts are being used by adapters, you might need to remove an adapter
to make an interrupt available to the serial port, or force other adapters to share
an interrupt.
The Advanced System Management processor is not functioning.
Action: 1.
2.
Verify that the jumpers for the system-management processor are set correctly.
Disconnect the server from all electrical sources, wait for 30 seconds, reconnect
the server to the electrical sources, and restart the server.
If the problem remains, call for service.
1601
An Advanced System Management Flash update is needed.
Action: Download and install the latest Advanced System Management flash update.
Table 9. POST error messages.
Chapter 6. Solving problems
63
POST message
1800
Description
A PCI adapter has requested a hardware interrupt that is not available.
Action: 1.
2.
1962
Make sure that the PCI adapter and all other adapters are set correctly in the
Configuration/Setup Utility program. If the interrupt resource settings are not
correct, change the settings.
If all interrupts are being used by other adapters, you might need to remove an
adapter to make an interrupt available to the PCI adapter, or force other adapters
to share an interrupt.
No valid startup devices were found. The system cannot find the startup drive or operating
system.
Action: Be sure that the drive you want to start from is in the startup sequence.
1.
Select Start Options from the Configuration/Setup Utility program main menu. If
you are unable to set the startup sequence, call for service.
2.
Check the list of startup devices in the Startup device data fields. Is the drive you
want to start from in the startup sequence?
Yes
Exit from this screen; then, select Exit Setup to exit the
Configuration/Setup menu. Go to step 3..
No
3.
Follow the instructions on the screen to add the drive; then, save the
changes and exit the Configuration/Setup menu. Restart the server.
Is an operating system installed?
Yes
Turn off the server. Go to step 4..
No
4.
Install the operating system in your server; then, follow your operating
system instructions to shut down and restart the server.
During server startup, watch for messages indicating a hardware problem.
If the same error message appears, call for service.
2400
An error occurred during the testing of the video controller on the system board. This error can
be caused by a failing monitor, a failing system board, or a failing video adapter (if one is
installed).
Action: Verify that the monitor is connected correctly to the video connector. If the monitor is
connected correctly, call for service.
2462
A video memory configuration error occurred.
Action: Make sure that the monitor cables are correctly and securely connected to the server.
If the problem remains, call for service.
5962
An IDE CD-ROM configuration error occurred.
Action: Check the signal and power cable connections to the CD-ROM drive.
If the problem remains, call for service.
Table 9. POST error messages.
64
xSeries 300: User’s Reference
POST message
8603
Description
An error occurred during the mouse (pointing device) controller test. The addition or removal of
a mouse, or a failing system board can cause this error.
Note:
This error also can occur if electrical power was lost for a very brief period and then
restored. In this case, turn off the server for at least 5 seconds; then, turn it back on.
Action: Ensure that the keyboard and mouse (pointing device) are attached to the correct
connectors. If they are connected correctly, use the following procedure:
1.
Turn off the server.
2.
Disconnect the mouse from the server.
3.
Turn on the server.
If the POST error message does not reappear, the mouse is probably failing. See the
documentation that comes with the mouse for additional testing information. If the problem
remains, replace the mouse or pointing device.
If the POST error message reappears, run the diagnostic tests to isolate the problem. If the
diagnostic tests do not find a problem and the POST error message remains, call for service.
00012000
Processor machine check.
Action: 1.
2.
00019501
Update the system BIOS.
If the problem persists, replace the microprocessor.
Processor 1 is not functioning.
Action: Replace microprocessor 1.
If the problem remains, call for service.
00019502
Processor 2 is not functioning.
Action: Replace microprocessor 2.
If the problem remains, call for service.
00019701
Processor 1 failed the built-in self test.
Action: Replace microprocessor 1.
If the problem remains, call for service.
00019702
Processor 2 failed the built-in self-test.
Action: Replace microprocessor 2.
If the problem remains, call for service.
00180100
A PCI adapter has requested memory resources that are not available
Action: 1.
2.
Make sure that the PCI adapter and all other adapters are set correctly in the
Configuration/Setup Utility program. If the memory resource settings are not
correct, change the settings.
If all memory resources are being used, you might need to remove an adapter to
make memory available to the PCI adapter. Disabling the adapter BIOS on the
adapter might correct the error. Refer to the documentation provided with the
adapter.
Table 9. POST error messages.
Chapter 6. Solving problems
65
POST message
00180200
Description
A PCI adapter has requested an I/O address that is not available, or the PCI adapter might be
defective.
Action: 1.
2.
00180300
If the I/O port resource settings are correct, the PCI adapter might be defective.
Call for service.
A PCI adapter has requested a memory address that is not available, or the PCI adapter might
be defective.
Action: 1.
2.
00180400
Make sure that the I/O address for the PCI adapter and all other adapters are set
correctly in the Configuration/Setup Utility program.
Make sure that the memory address for all other adapters are set correctly in the
Configuration/Setup Utility program. If the memory resource settings are not
correct, change the settings.
If the memory resource settings are correct, the PCI adapter might be defective.
Call for service.
A PCI adapter has requested a memory address that is not available.
Action: If all memory addresses are being used, you might need to remove an adapter to
make memory address space available to the PCI adapter. Disabling the adapter
BIOS on the adapter might correct the error. Refer to the documentation provided with
the adapter.
00180500
A PCI adapter ROM error occurred.
Action: Remove the PCI adapters. If you can start the server without the adapters, reinstall
each adapter one at a time and retest after each is reinstalled. When an adapter fails,
replace it.
If you cannot isolate and correct the problem, call for service.
00180600
A PCI-to-PCI bridge error occurred. More than one PCI bus tried to access memory below
1 MB.
Action: Remove the PCI adapter that has the PCI bridge. If you can start the server without
the adapter, reinstall and retest the adapter. If the adapter fails, replace it.
If you cannot isolate and correct the problem, call for service.
00180700
xxxxyyyy Planar PCI device does not respond or disabled by user. (Where xxxx is the PCI
vendor ID and yyyy is the PCI device ID.)
Action: Start the Configuration/Setup Utility program, select Devices and I/O Ports, and make
sure that the device is enabled. If the problem remains, call for service.
00180800
An unsupported PCI device is installed.
Action: Remove the PCI adapters. If you can start the server without the adapters, reinstall
each adapter one at a time and retest after each is reinstalled. When an adapter fails, replace it.
If the problem remains, call for service.
00181000
PCI error.
Action: Remove the PCI adapters. If you can start the server without the adapters, reinstall
each adapter one at a time and retest after each is reinstalled. When an adapter fails,
replace it.
If the problem remains, call for service.
01295085
The ECC checking hardware test failed.
Action: Call for service.
Table 9. POST error messages.
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xSeries 300: User’s Reference
POST message
01298001
Description
No update data is available for processor 1.
Action: Update the system BIOS to a level that supports the microprocessors installed in the
server.
01298002
No update data is available for processor 2.
Action: Update the system BIOS to a level that supports the microprocessors installed in the
server.
01298101
The update data for processor 1 is incorrect.
Action: Update the system BIOS to a level that supports the microprocessors installed in the
server.
01298102
The update data for processor 2 is incorrect.
Action: Update the system BIOS to a level that supports the microprocessors installed in the
server.
01298200
Microprocessor speed mismatch
Action: The microprocessors installed do not run at the same speed; install microprocessors
with identical speeds.
I9990301
A hard disk drive error occurred.
Action: Call for service.
I9990305
POST could not find an operating system.
Action: Install an operating system. If you have already installed the operating system, check
the drive startup sequence. If the drive sequence is correct, run the diagnostic tests to
verify that the hard disk drive is functioning correctly. If there is a problem with the hard
disk drive (such as a bad sector), you might need to reinstall the operating system.
If you cannot reinstall the operating system, call for service.
I9990650
AC power has been restored.
Action: No action is required. This message appears each time AC power is restored to the
server after an AC power loss.
Other Numbers
POST found an error.
Action: Follow the instructions on the screen.
Table 9. POST error messages.
Chapter 6. Solving problems
67
Small computer system interface messages (some models)
If you receive a SCSI error message while using the SCSISelect Utility, use the
following list to determine the possible cause of the error and what action to take.
Note: If your system does not have a hard disk drive, ignore any message that
indicates that the BIOS code is not installed.
One or more of the following might be causing the problem.
•
A failing SCSI device (adapter or drive)
•
An improper SCSI configuration
•
Duplicate SCSI IDs in the same SCSI chain
•
An improperly installed SCSI terminator
•
A defective SCSI terminator
•
An improperly installed cable
•
A defective cable
Action:
Verify that:
•
The external SCSI devices are turned on. External SCSI devices must be turned
on before the server.
•
The cables for all external SCSI devices are connected correctly.
•
The last device in each SCSI chain is terminated properly.
•
The SCSI devices are configured correctly.
If the above items are correct, run the diagnostic programs to obtain additional
information about the failing device. If the error remains or recurs, call for service.
Diagnostic programs and error messages
The system diagnostic programs are stored on the IBM Enhanced Diagnostics CD.
These programs provide the primary methods of testing the major components of your
server.
Diagnostic error messages indicate that a problem exists; they are not intended to be
used to identify a failing part. Troubleshooting and servicing of complex problems that
are indicated by error messages should be performed by trained service personnel.
Sometimes the first error to occur causes additional errors. In this case, the server
displays more than one error message. Always follow the suggested action
instructions for the first error message that appears.
The following sections contain the error codes that might appear in the detailed test
log and summary log, when running the diagnostic programs.
The error code format is as follows:
fff-ttt-iii-date-cc-text message
where:
fff
68
xSeries 300: User’s Reference
is the three-digit function code that indicates the function being tested when
the error occurred. For example, function code 089 is for the microprocessor.
ttt
is the three-digit failure code that indicates the exact test failure that was
encountered. (These codes are for trained service personnel and are
described in the Hardware Maintenance Manual.)
iii
is the three-digit device ID. (These codes are for trained service personnel
and are described in the Hardware Maintenance Manual.)
date
is the date that the diagnostic test was run and the error recorded.
cc
is the check value that is used to verify the validity of the information.
text message
is the diagnostic message that indicates the reason for the problem.
Text messages
The diagnostic text message format is as follows:
Function Name: Result (test specific string)
where:
Function Name
is the name of the function being tested when the error occurred. This
corresponds to the function code given in the “Diagnostic error message
tables” on page 72.
Result can be one of the following:
Passed
This result occurs when the diagnostic test
completes without any errors.
Failed
This result occurs when the diagnostic test
discovers an error.
User Aborted
This result occurs when you stop the
diagnostic test before it is complete.
Not Applicable
This result occurs when you specify a
diagnostic test for a device that is not
present.
Aborted
This result occurs when the test could not
proceed because of the system
configuration.
Warning
This result occurs when a possible problem
is reported during the diagnostic test, such
as when a device that is to be tested is not
installed.
Test Specific String
This is additional information that is used to
analyze the problem.
Starting the diagnostic programs
The IBM Enhanced Diagnostics programs will isolate your server hardware from
software that you have installed on your hard disk drive. The programs run
independently of the operating system, and must be run either from the CD or
diskette. This method of testing is generally used when other methods are not
accessible or have not been successful in isolating a problem suspected to be
hardware related.
An IBM Enhanced Diagnostics CD comes with your server. You can also download the
latest image of the diagnostics from http://www.ibm.com/pc/support on the World
Wide Web.
Chapter 6. Solving problems
69
Using the diagnostics CD
To start the IBM Enhanced Diagnostics using the CD, do the following:
1. Turn off your server and any peripheral devices.
2. Turn on all attached devices; then, turn on your server.
3. When Press F1 For Configuration/Setup appears, press the F1 key.
4. When the Configuration/Setup Utility menu appears, select Start Options.
5. From the Start Options menu, select Startup Sequence.
6. Note the device selected as the First Startup Device. Later, you must restore this
setting.
7. Select CD-ROM as the First Startup Device.
8. Press Esc two times to return to the Configuration/Setup Utility menu.
9. Place the IBM Enhanced Diagnostics CD in the CD-ROM drive.
10. Select Save & Exit Setup and follow the prompts. The diagnostics will load.
Follow the instructions on the screen to run the diagnostics.
Important:
When you finish running the diagnostics, remove the CD from the CD-ROM drive and
turn off the server. You must restore the First Startup Device to the original setting.
Use steps 2 through 8 of this procedure to do this.
Downloading the diagnostics program
Complete the following steps to download the latest image of the IBM Enhanced
Diagnostics from the World Wide Web and create a startable Enhanced Diagnostics
diskette:
1. Go to the following World Wide Web site: http://www.ibm.com/pc/support/
2. Download the diagnostics file for your server to a hard disk drive directory (not to a
diskette).
3. Go to a DOS prompt and change to the directory where the file was downloaded.
4. Insert a blank high-density diskette in diskette drive A.
5. Type filename a: where filename is the name of the file you downloaded from
the Web, and press Enter.
The downloaded file is self-extracting and will be copied to the diskette. When the
copy completes, you have a startable IBM Enhanced Diagnostics diskette.
Using the diagnostic diskette
Complete the following steps to start the IBM Enhanced Diagnostics using the
diagnostics diskette:
1. Turn off your server and any peripheral devices.
2. Insert the IBM Enhanced Diagnostics diskette into the diskette drive.
3. Turn on the peripheral devices; then, turn on your server.
4. Follow the instructions on the screen.
When the tests have completed, you can view the test log by selecting Utility from the
top of the screen.
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xSeries 300: User’s Reference
If the test indicate that the hardware is working properly but the problem persists
during normal server operations, a software error might be the cause. If you suspect a
software problem, refer to the information that comes with the software package.
Viewing the test log
The test log records data about system failures and other pertinent information. The
test log will not contain any information until after the diagnostic program has run.
Note: If you already are running the diagnostic programs, begin with step 4.
Do the following to view the test log:
1.
Insert the IBM Enhanced Diagnostics CD or diskette.
2. Turn on the system and watch the screen.
If the system is on, shut down your operating system and restart the system.
3. If a power-on password is set, the system prompts you for it. Type the appropriate
password; then, press Enter.
4. Run the diagnostic programs, and when the Diagnostic Programs screen appears,
select Utility.
5. Select View Test Log from the list that appears; then, follow the instructions on
the screen. You can save the test log to a file on a diskette or to your hard disk
drive.
Note: The system maintains the test-log data while the system is powered on.
When you turn off the power to the server, the test log is cleared.
Chapter 6. Solving problems
71
Diagnostic error message tables
The following tables provide descriptions of the error messages that might be listed in
the test log after you run the diagnostic programs.
Code
001
Function
Core system
Result
Failed
Text message
Processor board, ECC Test
Action
Call for service.
System board
005
Video port
Processor and system boards
011
Serial port
Integrated serial port
015
USB interface
Aborted
Cannot test USB interface while it is in use.
N/A
Note: If you have a USB keyboard or mouse
attached, you cannot run the diagnostic
program for the USB interface.
Failed
System board
1.
Turn off the system.
2.
Replace the USB
keyboard and mouse
with a standard
keyboard and mouse.
3.
Turn on the system.
4.
Run the diagnostic
test again.
020
PCI interface
Failed
System board
Call for service.
030
SCSI interface
Failed
SCSI adapter in slot n failed register/counter/
power test
Refer to the information
provided with the adapter
for instructions.
(where n is the slot number of the failing adapter)
If the problem remains, call
for service.
075
72
Power supply
Failed
xSeries 300: User’s Reference
SCSI controller on system board failed
register/counter/power test
Call for service.
Voltage sensed by the system is out of range
Call for service.
Code
089
Function
Microprocessor
Result
Failed
Text message
Action
Invalid microprocessor in slot xyz or BIOS setup
problem
(where xyz identifies the microprocessor that is
causing the error message)
1.
Check the system
error log for the
related error
messages.
2.
If your system does
not have the latest
level BIOS installed,
update the BIOS.
3.
If the problem
remains, replace the
xyz microprocessor
and run the test again.
Processor in socket id xyz is installed but not
functioning
(where xyz identifies the microprocessor that is
causing the error message)
If the problem remains, call
for service.
Microprocessor in socket id xyz
1.
Reseat the
microprocessor.
(where xyz identifies the microprocessor that is
causing the error message)
2.
If the problem
remains, replace the
microprocessor.
If the problem remains, call
for service.
Processor in socket id xyz is defective
Replace the
microprocessor.
(where xyz identifies the microprocessor that is
causing the error message)
If the problem remains, call
for service.
Test setup error: Application microprocessor not
installed or BIOS setup problem
1.
Verify that the
Application
microprocessor is
installed and seated
correctly.
2.
If your system does
not have the latest
level BIOS installed,
update the BIOS.
3.
If the problem
remains, replace the
Application
microprocessor and
run the test again.
If the problem remains, call
for service.
Chapter 6. Solving problems
73
Code
089
Function
Microprocessor
Result
Failed
Text message
VRM corresponding to microprocessor in socket
xyz is defective
(where xyz identifies the microprocessor whose
VRM is causing the error message)
VRM corresponding to microprocessor in socket
id xyz is not installed
(where xyz identifies the microprocessor whose
VRM is causing the error message)
175
System thermal
Failed
Fan # n
Action
Replace the VRM.
If the problem remains, call
for service.
Install a VRM.
If the problem remains, call
for service.
Replace the indicated fan.
(where n is the number of the failing fan)
Temperature sensed on processor board is out of
range
Call for service.
180
Status display
Failed
Any failure message
Call for service.
201
System memory
Failed
DIMMs in location DIMM n
1.
Reseat the failing
DIMM.
(where n is the number of the socket that
contains the failing DIMM)
2.
If the problem
remains, replace the
DIMM.
If the problem
remains, call for
service.
Test setup error: Corrupt BIOS in ROM
Test setup error: Corrupt DMI BIOS, information
in BIOS is not as expected
If your system does not
have the latest level BIOS
installed, update the BIOS
to the latest level.
If the problem remains, call
for service.
74
xSeries 300: User’s Reference
Code
202
Function
System cache
Result
Aborted
Text message
Action
Test setup error: BIOS cannot access VPD
information
Test setup error: Corrupt DMI BIOS, information
in BIOS is not as expected
If your system does not
have the latest level BIOS
installed, update the BIOS
to the latest level and run
the diagnostic program
again.
If the problem remains, call
for service.
Test setup error: No L2 cache detected on
microprocessor socket id xyz or BIOS setup
problem
(where xyz identifies the microprocessor that is
causing the error message)
Test setup error: Unknown hardware problem
associated with microprocessor in socket id xyz.
1.
If your system does
not have the latest
level BIOS installed,
update the BIOS to
the latest level
2.
Run the diagnostic
program again.
3.
If the problem
remains, replace the
failing processor.
(where xyz identifies the microprocessor that is
causing the error message)
If the problem remains, call
for service.
Failed
Microprocessor in socket ID xyz
1.
Reseat the identified
microprocessor.
(where xyz identifies the microprocessor that is
causing the error message)
2.
If the problem
remains, replace the
microprocessor.
If the problem remains, call
for service.
Warning
Test setup error: Cache is disabled. Use system
setup to enable before retrying the test
Use the Cache Control
choice under the
Advanced Setup menu,
under the
Configuration/Setup Utility
program main menu, to
enable the cache.
If the problem remains, call
for service.
206
Diskette drive
Failed
Internal diskette drive bay
Call for service.
215
CD-ROM
Failed
On system board.
Call for service.
Aborted
The CD-ROM drive is not present.
Verify that the cables are
properly connected to the
CD-ROM drive. If the
problem remains, call for
service.
Failed
BIOS drive # n (where n is the drive bay number)
Call for service.
217
Hard disk drive
Chapter 6. Solving problems
75
Code
301
Function
Keyboard
Result
Failed
Text message
On system-board keyboard test failed
Action
1.
Verify that the
keyboard cable is
connected.
2.
If the problem
remains, replace the
keyboard cable.
If the problem remains, call
for service.
302
Mouse
305
Video monitor
405
Ethernet
76
Failed
Failed
xSeries 300: User’s Reference
On system-board pointing device test failed.
Replace the pointing
device. If the problem
remains, call for service.
Any message
Refer to the information
that came with the monitor.
In PCI slot n
(where n is the PCI slot number in which the
failing Ethernet adapter is installed)
Replace the Ethernet
adapter in slot n. If the
problem remains, call for
service.
On system board
Call for service.
Code
415
Function
Analog/digital
modem
Result
Not
applicable
Text message
No modem was detected
Action
1.
Verify that the modem
is properly attached to
the system.
2.
If the problem
remains, replace the
modem.
If the problem remains, call
for service.
PCI modem detected, but not enabled
1.
Change the
configuration to
enable the modem.
2.
If the problem
remains, replace the
modem.
If the problem remains, call
for service.
Failed
Modem reset failed
Replace the modem.
If the problem remains, call
for service.
No dial tone detected
1.
Make sure that the
phone line attached to
the modem has a dial
tone. (Connect a
phone to the line and
listen, if necessary.) If
there is no tone, have
the phone line
serviced.
2.
If the problem
remains, replace the
modem.
If the problem remains, call
for service.
Chapter 6. Solving problems
77
Recovering BIOS code
If the BIOS code has become damaged, such as from a power failure during a flash
update, you can recover the BIOS using the boot block jumper and a BIOS flash
diskette. The boot block jumper selects between normal BIOS mode and flash
recovery mode. In the normal position, the jumper will be installed on pins 2 and 3. In
the recovery position, the jumper will be installed on pins 1 and 2.
Note: You can obtain a BIOS flash diskette from one of the following sources:
•
Use the ServerGuide program to make a BIOS flash diskette.
•
Download files to make a BIOS flash diskette from the World Wide Web.
Go to http://www.ibm.com/pc/support/, select IBM System Support, and
then make the selections for your system.
•
Contact your IBM service representative.
Complete the following steps to recover the BIOS code:
1. Turn off the server and peripheral devices and disconnect all external cables and
power cords; then, remove the cover, see “Removing the cover” on page 37.
2. Locate jumper JROM1 on the system board.
3. Move the JROM1 jumper to the alternate position (pins 1 and 2) to enable the
BIOS recovery mode.
4. Reinstall the cover, see “Installing the cover” on page 46.
5. Reconnect all external cables and power cords and turn on the peripheral devices.
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xSeries 300: User’s Reference
6. Insert the BIOS flash diskette in the diskette drive.
7. Restart the server. The BIOS begins the power-on self-test.
8. The BIOS flash utility automatically starts.
9. When prompted as to whether you want to save the current code to a diskette,
type N.
10. When prompted, type Y to continue the flash process.
11. The system automatically starts the flash utility a second time.
12. When prompted as to whether you want to save the current BIOS code, stop the
process by removing the BIOS flash diskette from the diskette drive.
13. Turn off the server and peripheral devices and disconnect all external cables and
power cords; then, remove the cover, see “Removing the cover” on page 37.
14. Move the JROM1 jumper to the normal position (pins 2 and 3) to return to normal
startup mode.
15. Reinstall the cover, see “Installing the cover” on page 46.
16. Reconnect all external cables and power cords and turn on the peripheral devices.
17. Restart the server, which should start up normally.
Clearing CMOS
If you need to erase configuration information, you must move the CMOS jumper. See
the illustration in “Recovering BIOS code” on page 78 for the location of the CMOS
jumper.
The default position is a jumper installed on pins 1 and 2. Before you change the
position of this jumper, you must turn off the server and peripheral devices, and
disconnect all external cables and power cords. Remove the cover and then move the
jumper to pins 2 and 3.
After moving the jumper, wait at least 5 minutes for the CMOS information to clear.
Changing the position of this jumper erases all configuration and setup information,
including the power-on and administrator passwords. Therefore, you must reconfigure
the server after clearing CMOS memory (see “Chapter 3. Configuring your server,” on
page 13). If possible, record your server configuration information before moving the
CMOS jumper.
After you clear the CMOS information, move the jumper back to its normal position
(pins 1 and 2). Reconnect the external cables and power cords; then, turn on the
peripheral devices and the server.
Troubleshooting charts
You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
Important: If diagnostic error messages appear that are not listed in the following
tables, make sure that your system has the latest levels of BIOS code installed.
See “Starting the diagnostic programs” on page 69 to test the system. If you have run
the diagnostic test programs or if running the tests does not reveal the problem, call
for service.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new software
Chapter 6. Solving problems
79
or a new option and your system is not working, do the following before using the
troubleshooting charts:
•
Remove the software or device that you just added.
•
Run the diagnostic tests to determine if your system is running correctly.
•
Reinstall the new software or new device.
Table 10. Troubleshooting charts.
Device
CD-ROM drive
CD-ROM drive is not
recognized.
Diskette drive
Diskette drive in-use light stays
on, or the system bypasses the
diskette drive.
Suggested action
Verify that:
1.
The primary IDE channel is enabled in the Configuration/Setup Utility program.
2.
All cables and jumpers are installed correctly.
3.
The correct device driver is installed for the CD-ROM drive.
If there is a diskette in the drive, verify that:
1.
The diskette drive is enabled in the Configuration/Setup Utility program.
2.
The diskette is good and not damaged. (Try another diskette if you have one.)
3.
The diskette contains the necessary files to start the system.
4.
Your software program is working properly.
If the diskette drive in-use light stays on, or the system continues to bypass the
diskette drive, call for service.
Expansion enclosure
The SCSI expansion enclosure
used to work, but does not work
now.
Verify that:
1.
The cables for all external SCSI options are connected correctly.
2.
The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
3.
External SCSI options are turned on. You must turn on external SCSI options
before turning on the system.
For more information, see your SCSI and expansion enclosure documentation.
Other devices
Call for service.
Problems such as broken cover
locks or indicator lights not
working.
Intermittent problems
A problem occurs only
occasionally and is difficult to
detect.
Verify that:
1.
All cables and cords are connected securely to the rear of the system and
attached options.
2.
When the system is turned on, air is flowing from the rear of the system at the fan
grille. If there is no air flow, the fan is not working. This causes the system to
overheat and shut down.
3.
Ensure that the SCSI bus and devices are configured correctly and that the last
external device in each SCSI chain is terminated correctly.
If the problem remains, call for service.
Keyboard, mouse, or
pointing-device
All or some keys on the
keyboard do not work.
1.
Make sure that the keyboard cable is properly connected to the system.
2.
Make sure that the system and the monitor are turned on.
3.
Try using another keyboard.
If the problem remains, call for service.
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xSeries 300: User’s Reference
Table 10. Troubleshooting charts.
Device
The mouse or pointing device
does not work.
Suggested action
1.
Verify that the mouse or pointing-device cable is securely connected and the
device drivers are installed correctly.
2.
Try using another mouse or pointing device.
If the problem remains, call for service.
Memory
The amount of memory
displayed is less than the
amount of memory installed.
Verify that:
1.
The memory modules are seated properly.
2.
You have installed the correct type of memory.
3.
If you changed the memory, you must update the memory configuration with the
Configuration/Setup Utility program.
4.
All banks of memory on the DIMMs are enabled. The system might have
automatically disabled a DIMM bank if it detected a problem, or a DIMM bank
could have been manually disabled.
If the items above are correct and the screen remains blank, call for service.
Monitor
The monitor works when you
turn on the system, but goes
blank when you start some
application programs.
Verify that:
1.
The primary monitor cable is connected to the video port.
2.
You installed the necessary device drivers for the applications.
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, refer to the information that comes with the monitor for adjusting and testing
instructions.
If you still cannot find the problem, call for service.
The screen is blank.
Verify that:
1.
The system power cord is plugged into the server and a working electrical outlet.
2.
The monitor cables are connected properly.
3.
The monitor is turned on and the brightness and contrast controls are adjusted
correctly.
If the items above are correct and the screen remains blank, call for service.
Only the cursor appears.
Call for service.
Wavy, unreadable, rolling,
distorted screen, or screen
jitter.
If the monitor self-tests show the monitor is working properly, consider the location of
the monitor. Magnetic fields around other devices (such as transformers, appliances,
fluorescent lights, and other monitors) can cause screen jitter or wavy, unreadable,
rolling, or distorted screen images. If this happens, turn off the monitor. (Moving a
color monitor while it is turned on might cause screen discoloration.) Then move the
device and the monitor at least 305 mm (12 in.) apart. Turn on the monitor.
Notes:
1.
To prevent diskette drive read/write errors, be sure the distance between
monitors and diskette drives is at least 76 mm (3 in.).
2.
Non-IBM monitor cables might cause unpredictable problems.
3.
An enhanced monitor cable with additional shielding is available for the 9521 and
9527 monitors. For information about the enhanced monitor cable, see your IBM
reseller or IBM marketing representative.
If the problem remains, call for service.
Chapter 6. Solving problems
81
Table 10. Troubleshooting charts.
Device
Wrong characters appear on
the screen.
Suggested action
If the wrong language is displayed, update the BIOS code with the correct language.
If the problem remains, call for service.
Option
An IBM option that was just
installed does not work.
Verify that:
1.
The option is designed for the server. Refer to the "Server Support" flowchart for
information about obtaining ServerProven compatibility information from the
World Wide Web.
2.
You followed the installation instructions that came with the option.
3.
The option is installed correctly.
4.
You have not loosened any other installed options or cables.
5.
You updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or an option is changed, you must update the
configuration.
If the problem remains, call for service.
An IBM option that used to work
does not work now.
Verify that all of the option hardware and cable connections are secure.
If the option comes with its own test instructions, use those instructions to test the
option.
If the failing option is a SCSI option, verify that:
1.
The cables for all external SCSI options are connected correctly.
2.
The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
3.
All external SCSI options are turned on. You must turn on external SCSI options
before turning on the server.
If the problem remains, call for service.
Power
The system does not power on.
Verify that:
1.
The power cables are properly connected to the server.
2.
The electrical outlet functions properly.
3.
The type of memory installed is correct.
4.
If you just installed an option, remove it, and restart the server. If the server now
turns on, you might have installed more options than the power supply supports.
5.
The LEDs on the power supply are on.
If the problem remains, call for service.
The system does not power off.
Verify if you are using an ACPI or non-ACPI operating system.:
If you are using a non-ACPI operating system:
1.
Press Ctrl+Alt+Delete.
2.
Turn off the system by using the power control button.
If the problem remains or if you are using an ACPI aware operating system, call for
service.
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xSeries 300: User’s Reference
Table 10. Troubleshooting charts.
Device
Suggested action
Serial port
Verify that:
The number of serial ports
identified by the operating
system is less than the number
of serial ports installed.
1.
Each port is assigned a unique address by the Configuration/Setup Utility
program and none of the serial ports are disabled.
2.
The serial-port adapter, if you installed one, is seated properly.
If the problem still exists, call for service.
A serial device does not work.
Verify that:
1.
The device is compatible with the server.
2.
The serial port is enabled and is assigned a unique address.
If the problem still exists, call for service.
Software
To determine if problems are caused by the software, verify that:
Suspected software problem.
1.
Your system has the minimum memory requirements needed to use the
software. For memory requirements, refer to the information that comes with the
software.
Note:
If you have just installed an adapter or memory, you might have a
memory address conflict.
2.
The software is designed to operate on your system.
3.
Other software works on your system.
4.
The software that you are trying to use works on another system.
If you received any error messages when using the software program, refer to the
information that comes with the software for a description of the messages and
solutions to the problem.
If the items above are correct and the problem remains, contact your place of
purchase.
Universal Serial Bus (USB)
ports
Verify that:
1.
A USB device does not work.
You are not trying to use a USB device during POST, if you have a standard (nonUSB) keyboard attached to the keyboard port.
Note:
If a standard (non-USB) keyboard is attached to the keyboard port, then
the USB is disabled and the USB device might not work during POST.
2.
The correct USB device driver is installed.
3.
Your operating system supports USB devices.
If the problem still exists, call for service.
Troubleshooting the Ethernet controller
This section provides troubleshooting information for problems that might occur with
the 10/100 Mbps Ethernet controller.
Network connection problems
If the Ethernet controller cannot connect to the network, check the following:
•
Make sure that the cable is installed correctly.
The network cable must be securely attached at all connections. If the cable is
attached but the problem persists, try a different cable.
Chapter 6. Solving problems
83
If you set the Ethernet controller to operate at 100 Mbps, you must use Category 5
cabling.
If you directly connect two workstations (without a hub), or if you are not using a
hub with X ports, use a crossover cable.
Note: To determine whether a hub has an X port, check the port label. If the label
contains an X, the hub has an X port.
•
Determine if the hub supports auto-negotiation. If not, try configuring the
integrated Ethernet controller manually to match the speed and duplex mode of
the hub.
•
Check the LAN activity light (if available) on the rear of the server. The LAN
activity light illuminates when the Ethernet controller sends or receives data over
the Ethernet network. If the LAN activity light is off, make sure that the hub and
network are operating and that the correct device drivers are loaded.
•
Make sure that you are using the correct device drivers, supplied with your
system.
•
Check for operating system-specific causes for the problem.
•
Make sure that the device drivers on the client and system are using the same
protocol.
•
Test the Ethernet controller.
The way you test the Ethernet controller depends on which operating system you
are using (see the Ethernet controller device driver README file).
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xSeries 300: User’s Reference
Ethernet controller troubleshooting chart
You can use the following troubleshooting chart to find solutions to 10/100 Mbps
Ethernet controller problems that have definable symptoms.
Table 11. Ethernet troubleshooting chart.
Ethernet controller
problem
The server stops running
when loading device drivers.
Suggested action
The PCI BIOS interrupt settings are incorrect.
Check the following:
•
Determine if the IRQ setting assigned to the Ethernet controller is also assigned to
another device in the Configuration/Setup Utility program.
Although interrupt sharing is allowed for PCI devices, some devices do not function
well when they share an interrupt with a dissimilar PCI device. Try changing the
IRQ assigned to the Ethernet controller or the other device. For example, for
NetWare Versions 3 and 4 it is recommended that disk controllers not share
interrupts with LAN controllers.
•
Make sure that you are using the most recent device driver available from the World
Wide Web.
•
Run the network diagnostic program.
If the problem remains, call for service.
The LAN activity light does
not light (when available).
Data is incorrect or sporadic.
The Ethernet controller
stopped working when
another adapter was added
to the system.
Check the following:
•
Make sure that you have loaded the network device drivers.
•
The network might be idle. Try sending data from this workstation.
•
Run diagnostics on the LEDs.
Check the following:
•
Make sure that you are using Category 5 cabling when operating the system at 100
Mbps.
•
Make sure that the cables do not run close to noise-inducing sources like
fluorescent lights.
Check the following:
•
Make sure that the cable is connected to the Ethernet controller.
•
Make sure that your PCI system BIOS is current.
•
Reseat the adapter.
•
Determine if the IRQ setting assigned to the Ethernet adapter is also assigned to
another device in the Configuration/Setup Utility program.
Although interrupt sharing is allowed for PCI devices, some devices do not function
well when they share an interrupt with a dissimilar PCI device. Try changing the
IRQ assigned to the Ethernet adapter or the other device.
If the problem remains, call for service.
The Ethernet controller
stopped working without
apparent cause.
Check the following:
•
Run diagnostics for the Ethernet controller.
•
Try a different connector on the hub.
•
Reinstall the device drivers. Refer to your operating system documentation and to
the ServerGuide information.
If the problem remains, call for service.
Chapter 6. Solving problems
85
Ethernet controller messages
The integrated Ethernet controller might display messages from the following device
drivers:
•
•
Novell NetWare or IntraNetWare system open data-link interface (ODI)
Network driver interface specification (NDIS) adapter for level 4.0 (Windows NT)
Novell NetWare or IntraNetWare system ODI
driver teaming messages
This section provides explanations of the error messages for the Novell NetWare or
IntraNetWare system ODI driver, and suggested actions to resolve each problem.
Table 12. NetWare driver messages for the Ethernet controller.
Message
Couldn’t allocate resources.
Description
Explanation: An unknown error has occurred when trying to allocate needed
resources for the AFT Module.
Action:
AFT group for primary adapter in slot
nnn already exists.
•
Check the system configuration. If the problem persists, contact your
network supplier.
•
Verify that the Ethernet controller is enabled. If the Ethernet controller is
enabled, run the diagnostic programs.
Explanation: An attempt was made to rebind an adapter already in an AFT
group.
Action: Check the AFT slot numbers for existing AFT teams. If the problem
persists, contact your network supplier.
Error locating device control table
(DCT) addresses in internal table.
Make sure that you have loaded LAN
drivers after loading AFT.NLM.
Explanation: The bind command was entered prior to loading the device
driver. The device driver must be loaded after loading AFT.NLM, but before any
bind command can be issued.
Action: Load the driver for the supported adapter and try loading the AFT
module again. If the problem persists, contact your network supplier.
Insufficient number of arguments
specified.
Explanation: The appropriate or expected number of parameters was not
entered in a command.
Action: Check the parameters required for the given command. If the problem
persists, contact your network supplier.
Duplicate slot numbers detected.
Explanation: An attempt has been made to bind the same slot number more
than once.
Action: Check the slot numbers entered during the bind. Adapter slot numbers
must be valid and unique. If the problem persists, contact your network supplier.
’xxx’ is not supported for AFT team.
Explanation: A bind command has been issued for adapters not supported by
AFT.NLM.
Action: Make sure that you attempt to bind only adapters supported by
AFT.NLM.
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xSeries 300: User’s Reference
Table 12. NetWare driver messages for the Ethernet controller.
Message
Description
Primary and Secondary adapters do
not match. AFT group is not created.
Explanation: A bind command was entered for an adapter team that is a
combination of system and client adapters. An AFT team must be a grouping of
the same classification of adapter.
Action: Verify that all the adapters bound in a team are of the same
classification.
Requested number of Secondary
cards are not found.
Explanation: The number of adapters specified in the bind command could not
be located.
Action: Verify the numbers and slot locations of the adapters to be bound. If
the problem persists, contact your network supplier.
Failed to create AFT group. Make
Explanation: Binding of protocol failed. Protocol is either not bound to any
sure that the drivers for supported
adapter or is bound to more than one adapter in the group.
adapters are loaded, primary adapter
is bound to protocols, and secondary Action: Ensure that the protocol is bound to only one adapter in an AFT team.
adapter is not bound to any protocols.
Error identifying slot numbers for the
specified board names.
Explanation: The mapping between the board name entered and the slot
number for an adapter could not be established.
Action: Check the board name for the adapter before issuing the bind
command. If the problem persists, contact your network supplier.
Can’t unbind specified slot from AFT
group. Make sure that the slot you
specified is for the primary adapter in
an AFT group.
Explanation: The number entered in the unbind command was not the primary
adapter in an AFT group.
LAN adapter at slot nnnn (Port 0xaa)
failed to reset. Check the state of the
adapter.
Explanation: The adapter that you specified could not be initialized.
Action: Reissue the unbind command and specify the slot number for the
primary adapter.
Action:
1.
Load the driver for the supported adapter.
2.
Check that the adapter is seated properly in the slot and try loading the
AFT module again.
If the problem persists, contact your network supplier.
AFT is not supported on this version
of NetWare.
Explanation: The NetWare on your system is not a version supported by AFT.
Action: Load and bind AFT only on supported versions of NetWare (currently
version 4.11 and above).
Failed to allocate resources tags.
Explanation: An unknown error has occurred when trying to allocate needed
resources for the AFT module.
Action: Check system configuration. If the problem persists, contact your
network supplier.
Please unload all LAN drivers before
unloading AFT.NLM.
Explanation: An attempt was made to unload the AFT.NLM module before
unloading the adapter driver.
Action: Unload the adapter driver before unloading the AFT module.
NDIS 4.0 (Windows NT) driver messages
This section contains the error messages for the NDIS 4.0 drivers. The explanation
and recommended action are included with each message.
Chapter 6. Solving problems
87
Table 13. NDIS (Windows NT) driver messages for the Ethernet controller.
Error code (hex)
0x00
Description
Explanation: The driver could not register the specified interrupt.
Action: Using the Configuration/Setup Utility program, make sure that a PCI interrupt is assigned to
your Ethernet card, and that Ethernet is enabled.
0x01
Explanation: One of the PCI cards did not get the required resources.
Action: Using the Configuration/Setup Utility program, make sure that a PCI interrupt is assigned to
your Ethernet card, and that Ethernet is enabled.
0x02
Explanation: Bad node address (multicast address).
Action: Make sure the locally administered address is valid, if one is specified. The address cannot
be a multicast address.
0x03
Explanation: Failed self-test.
Action: Make sure a cable is attached to the Ethernet connector. If the problem remains, call for
service.
0x0D
Explanation: Could not allocate enough memory for transmit queues.
Action:
0x0E
1.
From the Windows NT desktop, select Start → Control Panel → Networks → Adapters.
2.
Select your IBM Ethernet adapter from the list.
3.
Select Properties → Advanced.
4.
Lower the resource values that apply to the transmit queue.
Explanation: Could not allocate enough memory for receive queue.
Action:
0x0F
0x10
1.
From the Windows NT desktop, select Start → Control Panel → Networks → Adapters.
2.
Select your IBM Ethernet adapter from the list.
3.
Select Properties → Advanced.
4.
Lower the resource values that apply to the receive queue.
Explanation: Could not allocate enough memory for other structures. Action:
1.
From the Windows NT desktop, select Start → Control Panel → Networks → Adapters.
2.
Select your IBM Ethernet adapter from the list.
3.
Select Properties → Advanced.
4.
Lower the value for the resource named in the message.
Explanation: Did not find any Ethernet controllers.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled.
0x11
Explanation: Multiple Ethernet controllers found, but none matched the required ID.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled.
0x13
88
Explanation: Did not find any Ethernet controllers that matched the required
subven/subdev.Action: Using the Configuration/Setup Utility program, make sure that Ethernet is
enabled.
xSeries 300: User’s Reference
Table 13. NDIS (Windows NT) driver messages for the Ethernet controller.
Error code (hex)
0x16
Description
Explanation: Single adapter found, but multiple instances tried to load.
Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled, and that
the slot containing the IBM xSeries 300 10/100 Ethernet Adapter or the IBM 10/100 EtherJet PCI
adapter is enabled.
0x17
Explanation: Slot parameter not specified in the registry.
Action: Remove the adapter driver and reinstall it. If the problem remains, call for service.
All other 4character
hexadecimal
codes
Action: Call for service.
Chapter 6. Solving problems
89
Ethernet teaming messages
This section displays the messages associated with Ethernet teaming.
Table 14. NDIS (Windows NT) driver teaming messages for the Ethernet controller.
Event ID
01
Type
Error
Description
Explanation: Team name and physical adapter name are the same. This is
an invalid configuration.
Action: Reconfigure the adapter team by double-clicking the PROSet icon in
the control panel.
02
Error
Explanation: Unable to allocate required resources.
Action: Free some memory resources and restart.
03
Error
Explanation: Unable to read required registry parameters.
Action: Reconfigure the adapter team by double-clicking the PROSet icon in
the control panel.
04
Error
Explanation: Unable to bind to physical adapter.
Action: Reconfigure the adapter team by double-clicking the PROSet icon in
the control panel.
05
Error
Explanation: Unable to initialize an adapter team
Action: Reconfigure the adapter team by double-clicking the
PROSet icon in the control panel.
06
Informational
Explanation: Team nn. Primary adapter is initialized.
Action: None.
07
Informational
Explanation: Team nn. Secondary adapter is initialized.
Action: None.
08
Informational
Explanation: Team nn. Virtual adapter or Team is initialized.
Action: None.
09
Informational
Explanation: Team nn. Primary adapter is switching over.
Action: None.
10
Warning
Explanation: Team nn. Adapter link down.
Action: Make sure the adapter is functioning properly.
11
Informational
Explanation: Team nn. Secondary adapter took over.
Action: None.
12
Warning
Explanation: Team nn. Secondary adapter is deactivated from the Team.
Action: Make sure the secondary adapter is functioning properly and that the
adapter cable is securely connected to the LAN.
13
Informational
Explanation: Team nn. Secondary adapter has rejoined the Team.
Action: None.
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xSeries 300: User’s Reference
Table 14. NDIS (Windows NT) driver teaming messages for the Ethernet controller.
Event ID
14
Type
Informational
Description
Explanation: Team nn. Secondary adapter link is up.
Action: None.
15
Error
Explanation: Team nn. The last adapter has lost its link. Network connection
has been lost.
Action: Shut down the server and replace the adapters; then, restart the
server to reestablish the connection.
16
Informational
Explanation: Team nn. An adapter has reestablished the link. Network
connection has been restored.
Action: None.
17
Informational
Explanation: Team nn. Preferred primary adapter has been detected.
Action: None.
18
Informational
Explanation: Team nn. Preferred secondary adapter has been detected.
Action: None.
19
Informational
Explanation: Team nn. Preferred primary adapter took over.
Action: None.
20
Informational
Explanation: Team nn. Preferred secondary adapter took over.
Action: None.
21
Warning
Explanation: Team nn. Primary adapter does not sense any probes.
Possible reason: partitioned Team.
Action: Make sure the cables of the adapter team are connected to the same
LAN segment. Reconfigure the team if necessary.
Chapter 6. Solving problems
91
Replacing the battery
When replacing the battery, you must replace it with a lithium battery of the same type
from the same manufacturer. To avoid possible danger, read and follow the safety
statement below.
To order replacement batteries, call 1-800-772-2227 within the United States, and 1800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call
your IBM reseller or IBM marketing representative.
Note: After you replace the battery, you must reconfigure your system and reset the
system date and time.
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode
if not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water.
•
Heat to more than 100 C (212 F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Complete the following steps to replace the battery.
1. Read “Before you begin” on page 29, and follow any special handling and
installation instructions supplied with the replacement battery.
2. Turn off the server and peripheral devices and disconnect all external cables and
power cords.
3. Remove the cover. See “Removing the cover” on page 37.
4. Remove the battery:
a. Press the battery release tab to release the battery from the socket.
b.
Lift the battery out of the socket.
5. Insert the new battery:
a. Tilt the battery so that you can insert it into the socket.
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xSeries 300: User’s Reference
b.
Press down on the battery after you insert it into the socket.
6. Reinstall the server cover, see “Installing the cover” on page 46.
7.
Reconnect the external cables and power cords; then, turn on the peripheral
devices and the server.
8. Start the Configuration/Setup Utility program and set configuration parameters.
•
Set the system date and time.
•
Set the power-on password.
•
Reconfigure your server.
Getting help, service, and information
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist you.
For example, IBM maintains pages on the World Wide Web where you can get
information about IBM products and services, find the latest technical information, and
download device drivers and updates. Some of these pages are:
http://www.ibm.com
Main IBM home page
http://www.ibm.com/pc
IBM Personal Computing
http://www.ibm.com/pc/support
IBM Personal Computing Support
http://www.ibm.com/pc/us/ibmpc
IBM Commercial Desktop PCs (U.S.)
http://www.ibm.com/pc/us/intellistation
IBM IntelliStation® Workstations (U.S.)
http://www.ibm.com/pc/us/accessories
Options by IBM (U.S.)
http://www.ibm.com/pc/us/eserver/xseries
IBM xSeries systems (U.S.)
http://www.ibm.com/pc/us/system/sguide
IBM ServerGuide (U.S.)
http://www.ibm.com/software/os/warp-system
IBM OS/2 WARP® system
http://www.ibm.com/pc/techconnect
IBM TechConnect®
You can select a country-specific Web site from these pages.
You might also want to visit the Web pages of other companies for information about
other operating systems, software, and accessories. The following are some other
Web sites you might find helpful:
http://www.lotus.com
http://www.novell.com
http://www.apcc.com
http://www.tivoli.com
http://www.microsoft.com
http://www.sco.com
http://www.adaptec.com
http://www.norton.com
Help is also available from on-line services, as well as by fax and telephone. This
section provides information about these sources.
Services available and telephone numbers listed are subject to change without notice.
Chapter 6. Solving problems
93
Service support
With the original purchase of an IBM hardware product, you have access to extensive
support coverage. During the IBM hardware product warranty period, you may call the
IBM Personal Computer (1-800-772-2227 in the U.S.) for hardware product assistance
covered under the terms of the IBM hardware warranty. See “Getting help by
telephone” on page 96 for HelpCenter telephone numbers in other countries.
The following services are available during the warranty period:
•
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
•
IBM hardware repair - If the problem is determined to be caused by IBM hardware
under warranty, trained service personnel are available to provide the applicable
level of service.
•
Engineering change management - Occasionally, there might be changes that are
required after a product has been sold. IBM or your reseller, if authorized by IBM,
will make engineering changes (ECs) available that apply to your hardware.
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
•
•
•
•
•
Machine type and model
Serial numbers of your IBM hardware products
Description of the problem
Exact wording of any error messages
Hardware and software configuration information
If possible, be at your computer when you call.
A compatible monitor, keyboard, and mouse are required for many service activities.
Before you have the computer serviced, be sure to have these components attached
to your computer, either directly or through a console switch.
The following items are not covered:
•
Replacement or use of non-IBM parts or non warranted IBM parts
•
•
•
•
•
Note: All warranted parts contain a 7-character identification in the format IBM
FRU XXXXXXX.
Identification of software problem sources
Configuration of BIOS as part of an installation or upgrade
Changes, modifications, or upgrades to device drivers
Installation and maintenance of network operating systems
Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM's warranty terms.
Before you call for service
Many computer problems can be solved without outside assistance, by using the
online help or by looking in the online or printed documentation that comes with your
computer or software. Also, be sure to read the information in any README files that
come with your software.
Most computers, operating systems, and application programs come with
documentation that contains troubleshooting procedures and explanations of error
messages. The documentation that comes with your computer also contains
information about the diagnostic tests you can perform.
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xSeries 300: User’s Reference
If you suspect a software problem, consult the documentation (including README
files) for the operating system or application program.
Getting customer support and service
Purchasing an IBM PC hardware product entitles you to standard help and support
during the warranty period. If you need additional support and services, a wide variety
of extended services are available for purchase that address almost any need.
Using the World Wide Web
On the World Wide Web, the IBM Personal Computing Web site has up-to-date
information about IBM Personal Computer products and support. The address for the
IBM Personal Computing home page is http://www.ibm.com/pc
You can find support information for your IBM products, including supported options,
on the IBM Personal Computing Support page at
http://www.ibm.com/pc/support
If you select Profile from the support page, you can create a customized support page
that is specific to your hardware, complete with frequently asked questions, parts
information, technical hints and tips, and downloadable files. You will have the
information you need, all in one place. In addition, you can choose to receive e-mail
notifications whenever new information becomes available about your registered
products. You also can access online support forums, which are community sites
monitored by IBM’s support staff.
For information about specific Personal Computer products, visit the following pages:
http://www.ibm.com/pc/us/ibmpc
http://www.ibm.com/pc/us/intellistation
http://www.ibm.com/pc/us/eserver/xseries
http://www.ibm.com/pc/us/thinkpad
http://www.ibm.com/pc/us/accessories
http://www.direct.ibm.com/content/home/en_US/aptiva
You can select a country-specific Web site from these pages.
Using electronic support services
If you have a modem, you can get help from several popular services. Online
information services provide assistance through question-and-answer message
areas, live chat rooms, searchable databases, and more.
Technical information is available on a wide range of topics, such as:
•
•
•
•
•
•
Hardware setup and configuration
Preinstalled software
Windows, OS/2, and DOS
Networking
Communications
Multimedia
In addition, the latest device driver updates are available.
Commercial online services, such as America Online (AOL), contain information about
IBM products. (For AOL, use the keyword IBM.)
Getting information by fax
If you have a touch-tone telephone and access to a fax machine in the U.S. and
Canada you can receive by fax marketing and technical information on many topics,
including hardware, operating systems, and local area networks. You can call the IBM
Chapter 6. Solving problems
95
Automated Fax System 24 hours a day, 7 days a week. Follow the recorded
instructions, and the requested information will be sent to your fax machine.
In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-4263395.
Getting help online
Online Housecall is a remote communication tool that enables an IBM technicalsupport representative to access your PC by modem. Many problems can be remotely
diagnosed and corrected quickly and easily. In addition to a modem, a remote-access
application program is required. This service is not available for systems. There might
be a charge for this service, depending on the request.
For more information about configuring your PC for Online Housecall:
•
•
•
In the U.S., call 1-800-772-2227.
In Canada, call 1-800-565-3344.
In all other countries, contact your IBM reseller or IBM marketing representative.
Getting help by telephone
During the warranty period, you can get help and information by telephone through the
IBM PC HelpCenter. Expert technical-support representatives are available to assist
you with questions you might have on the following:
•
•
•
•
•
Setting up your computer and IBM monitor
Installing and setting up IBM options purchased from IBM or an IBM reseller
30-day, preinstalled-operating-system support
Arranging for service (on-site or carry-in)
Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM xSeries system, you are eligible for IBM Start Up
Support for 90 days after installation. This service provides assistance for:
•
•
•
Setting up your network operating system
Installing and configuring interface cards
Installing and configuring network adapters
Please have the following information ready when you call:
•
•
•
•
•
Machine type and model
Serial numbers of your computer, monitor, and other components, or your proof of
purchase
Description of the problem
Exact wording of any error messages
Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to
6:00 p.m.1
1. Response time will vary depending on the number and complexity of incoming calls.
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xSeries 300: User’s Reference
Country
Number
Austria
Österreich
1-546 585 075
Belgium - Dutch
Belgie
02-717-2504
Belgium - French
Belgique
02-717-2503
Canada
Canada
1-800-565-3344
Denmark
Danmark
03-525-6905
Finland
Suomi
9-22-931805
France
France
01-69-32-40-03
Germany
Deutschland
069-6654-9003
Ireland
Ireland
01-815-9207
Italy
Italia
02-4827-5003
Luxembourg
Luxembourg
298-977-5060
Netherlands
Nederland
020-504-0531
Norway
Norge
2-305-3203
Portugal
Portugal
01-791-5147
Spain
España
091-662-4270
Sweden
Sverige
08-632-0063
Switzerland - German
Schweiz
01-212-1810
Switzerland - French
Suisse
022-310-0418
Switzerland - Italian
Svizzera
091-971-0523
United Kingdom
United Kingdom
01475-555555
U.S.A. and Puerto Rico
U.S.A. and Puerto Rico
1-800-772-2227
In all other countries, contact your IBM reseller or IBM marketing representative.
Getting help around the world
If you travel with your computer or need to move it to another country, you can register
for International Warranty Service. When you register with the International Warranty
Service Office, you will receive an International Warranty Service Certificate that is
honored virtually worldwide, wherever IBM or IBM resellers sell and service IBM PC
products.
For more information or to register for International Warranty Service:
•
•
•
In the U.S. or Canada, call 1-800-497-7426.
In Europe, call 44-1475-893638 (Greenock, U.K.).
In Australia and New Zealand, call 61-2-9354-4171.
In all other countries, contact your IBM reseller or IBM marketing representative.
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as
support for IBM and non-IBM hardware, operating systems, and application programs;
network setup and configuration; upgraded or extended hardware repair services; and
custom installations. Service availability and name might vary by country.
Chapter 6. Solving problems
97
Enhanced PC support line
Enhanced PC Support is available for desktop and mobile IBM computers that are not
connected to a network. Technical support is provided for IBM computers and IBM or
non-IBM options, operating systems, and application programs on the Supported
Products list.
This service includes technical support for:
•
•
•
•
•
•
•
•
•
Installing and configuring your out-of-warranty IBM computer
Installing and configuring non-IBM options in IBM computers
Using IBM operating systems in IBM and non-IBM computers
Using application programs and games
Tuning performance
Installing device drivers remotely
Setting up and using multimedia devices
Identifying system problems
Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident package, or
as an annual contract with a 10-incident limit. For more information about purchasing
Enhanced PC Support, see “Ordering support line services”.
900-number operating system and hardware
support line
In the U.S., if you prefer to obtain technical support on a pay-as-you-go basis, you can
use the 900-number support line. The 900-number support line provides support for
IBM PC products that are out of the warranty period.
To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge
per minute.
Network and system support line
Network and system Support is available for simple or complex networks made up of
IBM systems and workstations using major network operating systems. In addition,
many popular non-IBM adapters and network interface cards are supported.
This service includes all of the features of the Enhanced PC Support Line, plus:
•
•
•
•
Installing and configuring client workstations and systems
Identifying system problems and correcting problems on the client or the system
Using IBM and non-IBM network operating systems
Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident package, or
as an annual contract with a 10-incident limit. For more information about purchasing
Network and system Support, see “Ordering support line services”.
Ordering support line services
Enhanced PC Support Line and Network and system Support Line services are
available for products on the Supported Products list. To receive a Supported
Products list:
•
In the U.S.:
1. Call 1-800-426-3395.
2. Select document number 11683 for Network and system support.
3. Select document number 11682 for Enhanced PC support.
•
98
In Canada, contact IBM Direct at 1-800-465-7999, or:
xSeries 300: User’s Reference
1. Call 1-800-465-3299.
2. Select the HelpWare catalog.
•
In all other countries, contact your IBM reseller or IBM marketing representative.
For more information or to purchase these services:
•
•
•
In the U.S., call 1-800-772-2227.
In Canada, call 1-800-465-7999.
In all other countries, contact your HelpCenter.
Warranty and repair services
You can upgrade your standard hardware warranty service or extend the service
beyond the warranty period.
Warranty upgrades in the U.S. include:
•
Carry-in service to on-site service
If your warranty provides carry-in repair service, you can upgrade to on-site repair
service, either standard or premium. The standard upgrade provides a trained
service technician within the next business day (9 a.m. to 5 p.m., local time,
Monday though Friday). The premium upgrade provides 4-hour average response,
24 hours a day, 7 days a week.
•
On-site service to premium on-site service
If your warranty provides for on-site service, you can upgrade to premium on-site
service (4-hour average on-site response, 24 hours a day, 7 days a week).
You also can extend your warranty. Warranty and Repair Services offers a variety of
post-warranty maintenance options, including ThinkPad EasyServ Maintenance
Agreements. Availability of the services varies by product.
For more information about warranty upgrades and extensions:
•
•
•
In the U.S., call 1-800-426-4968.
In Canada, call 1-800-465-7999.
In all other countries, contact your IBM reseller or IBM marketing representative.
Ordering publications
Additional publications are available for purchase from IBM. For a list of publications
available in your country:
•
•
In the U.S., Canada, and Puerto Rico, call 1-800-879-2755.
In other countries, contact your IBM reseller or IBM marketing representative.
Chapter 6. Solving problems
99
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xSeries 300: User’s Reference
Appendix A. Product warranties and notices
This chapter contains warranty and emission notices. It also contains trademarks and
general-information notices.
Warranty Information
This section contains the warranty period for your product and the IBM Statement of
Limited Warranty.
Warranty Period
The warranty period varies by country or region.
Notes:
•
Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for on-site warranty service depending on the country or
region where service is performed.
•
A warranty period of 3 years on parts and 1 year on labor means that IBM will
provide warranty service without charge for:
1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of the
warranty period.
IBM will charge you for any labor it provides in performance of the repair or
replacement.
Machine: IBM
xSeries 300
Country or region
Warranty period
United States, Canada, and Japan
Parts - 3 years, labor - 1 year
All other countries
Parts - 3 years, labor - 3 years
IBM Statement of Limited Warranty
Z125-4753-06 8/2000
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The
warranties provided by IBM in this Statement of Limited Warranty apply only to
Machines you purchase for your use, and not for resale, from IBM or your reseller. The
term "Machine" means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term "Machine" does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement of
Limited Warranty affects any statutory rights of consumers that cannot be waived or
limited by contract. If you have any questions, contact IBM or your reseller.
© Copyright IBM Corp. 2001
101
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM’s Official Published Specifications ("Specifications"). The
warranty period for a Machine is a specified, fixed period commencing on its Date of
Installation. The date on your sales receipt is the Date of Installation unless IBM or
your reseller informs you otherwise.
If a Machine does not function as warranted during the warranty period, and IBM or
your reseller are unable to either 1) make it do so or 2) replace it with one that is at
least functionally equivalent, you may return it to your place of purchase and your
money will be refunded.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
improper maintenance by you, or failure caused by a product for which IBM is not
responsible. The warranty is voided by removal or alteration of Machine or parts
identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO
JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH
WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO
WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with "how-to" questions and those regarding Machine set-up
and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for a Machine, contact IBM or your reseller. If you do not
register your Machine with IBM, you may be required to present proof of purchase.
During the warranty period, IBM or your reseller, if approved by IBM to provide
warranty service, provides without charge certain types of repair and exchange
service to keep Machines in, or restore them to, conformance with their Specifications.
IBM or your reseller will inform you of the available types of service for a Machine
based on its country of installation. At its discretion, IBM or your reseller will 1) either
repair or exchange the failing Machine and 2) provide the service either at your
location or a service center. IBM or your reseller will also manage and install selected
engineering changes that apply to the Machine.
Some parts of IBM Machines are designated as Customer Replaceable Units (called
"CRUs"), e.g., keyboards, memory, or hard disk drives. IBM ships CRUs to you for
replacement by you. You must return all defective CRUs to IBM within 30 days of your
receipt of the replacement CRU. You are responsible for downloading designated
Machine Code and Licensed Internal Code updates from an IBM Internet Web site or
from other electronic media, and following the instructions that IBM provides.
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xSeries 300: User’s Reference
When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may not
be new, but will be in good working order and at least functionally equivalent to the
item replaced. The replacement assumes the warranty service status of the replaced
item. Many features, conversions, or upgrades involve the removal of parts and their
return to IBM. A part that replaces a removed part will assume the warranty service
status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that prevent
its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided:
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides;
b. secure all programs, data, and funds contained in a Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations; and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary or
personal information contained in a Machine which you return to IBM or your reseller
for any reason. You should remove all such information from the Machine prior to its
return.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other liability,
you are entitled to recover damages from IBM. In each such instance, regardless of
the basis on which you are entitled to claim damages from IBM (including fundamental
breach, negligence, misrepresentation, or other contract or tort claim), except for any
liability that cannot be waived or limited by applicable laws, IBM is liable for no more
than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the charges (if recurring, 12
months’ charges apply) for the Machine that is subject of the claim. For purposes
of this item, the term "Machine" includes Machine Code and Licensed Internal
Code.
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING: 1)
THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE
UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR
RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES
OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES, LOST PROFITS OR
LOST SAVINGS, EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS
INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW
Appendix A. Product warranties and notices
103
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
Governing Law
Both you and IBM consent to the application of the laws of the country in which you
acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights,
duties, and obligations arising from, or relating in any manner to, the subject matter of
this Agreement, without regard to conflict of law principles.
Part 2 - Country-unique Terms
AMERICAS
BRAZIL
Governing Law: The following is added after the first sentence:
Any litigation arising from this Agreement will be settled exclusively by the court of Rio
de Janeiro.
NORTH AMERICA
Warranty Service: The following is added to this Section:
To obtain warranty service from IBM in Canada or the United States, call 1-800-IBMSERV (426-7378).
CANADA
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws in the Province of Ontario.
UNITED STATES
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of the State of New York.
ASIA PACIFIC
AUSTRALIA
The IBM Warranty for Machines: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Trade Practices Act 1974 or other similar legislation and are only limited to
the extent permitted by the applicable legislation.
Limitation of Liability: The following is added to this Section:
Where IBM is in breach of a condition or warranty implied by the Trade Practices Act
1974 or other similar legislation, IBM's liability is limited to the repair or replacement of
the goods or the supply of equivalent goods. Where that condition or warranty relates
to right to sell, quiet possession or clear title, or the goods are of a kind ordinarily
acquired for personal, domestic or household use or consumption, then none of the
limitations in this paragraph apply.
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of the State or Territory.
CAMBODIA, LAOS, AND VIETNAM
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xSeries 300: User’s Reference
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of the State of New York.
The following is added to this Section:
Disputes and differences arising out of or in connection with this Agreement shall be
finally settled by arbitration which shall be held in Singapore in accordance with the
rules of the International Chamber of Commerce (ICC). The arbitrator or arbitrators
designated in conformity with those rules shall have the power to rule on their own
competence and on the validity of the Agreement to submit to arbitration. The
arbitration award shall be final and binding for the parties without appeal and the
arbitral award shall be in writing and set forth the findings of fact and the conclusions
of law.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The number of arbitrators shall be three, with
each side to the dispute being entitled to appoint one arbitrator.
The two arbitrators appointed by the parties shall appoint a third arbitrator before
proceeding upon the reference. The third arbitrator shall act as chairman of the
proceedings. Vacancies in the post of chairman shall be filled by the president of the
ICC. Other vacancies shall be filled by the respective nominating party. Proceedings
shall continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of
the date the other party appoints its, the first appointed arbitrator shall be the sole
arbitrator, provided that the arbitrator was validly and properly appointed.
The English language version of this Agreement prevails over any other language
version.
HONG KONG AND MACAU
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of Hong Kong Special Administrative Region.
INDIA
Limitation of Liability: The following replaces items 1 and 2 of this Section:
1. liability for bodily injury (including death) or damage to real property and tangible
personal property will be limited to that caused by IBM’s negligence;
2. as to any other actual damage arising in any situation involving nonperformance
by IBM pursuant to, or in any way related to the subject of this Statement of
Limited Warranty, IBM’s liability will be limited to the charge paid by you for the
individual Machine that is the subject of the claim.
JAPAN
Governing Law: The following sentence is added to this Section:
Any doubts concerning this Agreement will be initially resolved between us in good
faith and in accordance with the principle of mutual trust.
NEW ZEALAND
The IBM Warranty for Machines: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of
any goods which IBM provides, if you require the goods for the purposes of a business
as defined in that Act.
Appendix A. Product warranties and notices
105
Limitation of Liability: The following is added to this Section:
Where Machines are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this Section are subject to the
limitations in that Act.
PEOPLE’S REPUBLIC OF CHINA (PRC)
Governing Law: The following replaces this Section:
Both you and IBM consent to the application of the laws of the State of New York
(except when local law requires otherwise) to govern, interpret, and enforce all your
and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the
subject matter of this Agreement, without regard to conflict of law principles.
Any disputes arising from or in connection with this Agreement will first be resolved by
friendly negotiations, failing which either of us has the right to submit the dispute to the
China International Economic and Trade Arbitration Commission in Beijing, the PRC,
for arbitration in accordance with its arbitration rules in force at the time. The
arbitration tribunal will consist of three arbitrators. The language to be used therein will
be English and Chinese. An arbitral award will be final and binding on all the parties,
and will be enforceable under the Convention on the Recognition and Enforcement of
Foreign Arbitral Awards (1958).
The arbitration fee will be borne by the losing party unless otherwise determined by
the arbitral award.
During the course of arbitration, this Agreement will continue to be performed except
for the part which the parties are disputing and which is undergoing arbitration.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:
The terms of this Statement of Limited Warranty apply to Machines purchased from
IBM or an IBM reseller.
Warranty Service:
If you purchase an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland,
France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you
may obtain warranty service for that Machine in any of those countries from either (1)
an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase
an IBM Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and
Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan,
Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of Macedonia
(FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine,
you may obtain warranty service for that Machine in any of those countries from either
(1) an IBM reseller approved to perform warranty service or (2) from IBM.
If you purchase an IBM Machine in a Middle Eastern or African country, you may
obtain warranty service for that Machine from the IBM entity within the country of
purchase, if that IBM entity provides warranty service in that country, or from an IBM
reseller, approved by IBM to perform warranty service on that Machine in that country.
Warranty service in Africa is available within 50 kilometers of an IBM authorized
service provider. You are responsible for transportation costs for Machines located
outside 50 kilometers of an IBM authorized service provider.
Governing Law:
The applicable laws that govern, interpret and enforce rights, duties, and obligations of
each of us arising from, or relating in any manner to, the subject matter of this
106
xSeries 300: User’s Reference
Statement, without regard to conflict of laws principles, as well as Country-unique
terms and competent court for this Statement are those of the country in which the
warranty service is being provided, except that in 1) Albania, Bosnia-Herzegovina,
Bulgaria, Croatia, Hungary, Former Yugoslav Republic of Macedonia, Romania,
Slovakia, Slovenia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan,
Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan, the laws of
Austria apply; 2) Estonia, Latvia, and Lithuania, the laws of Finland apply; 3) Algeria,
Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Congo,
Djibouti, Democratic Republic of Congo, Equatorial Guinea, France, Gabon, Gambia,
Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Mali, Mauritania, Morocco, Niger,
Senegal, Togo, and Tunisia, this Agreement will be construed and the legal relations
between the parties will be determined in accordance with the French laws and all
disputes arising out of this Agreement or related to its violation or execution, including
summary proceedings, will be settled exclusively by the Commercial Court of Paris; 4)
Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya,
Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar,
Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United
Arab Emirates, United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe,
this Agreement will be governed by English Law and disputes relating to it will be
submitted to the exclusive jurisdiction of the English courts; and 5) in Greece, Israel,
Italy, Portugal, and Spain any legal claim arising out of this Statement will be brought
before, and finally settled by, the competent court of Athens, Tel Aviv, Milan, Lisbon,
and Madrid, respectively.
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:
AUSTRIA AND GERMANY
The IBM Warranty for Machines: The following replaces the first sentence of the first
paragraph of this Section:
The warranty for an IBM Machine covers the functionality of the Machine for its normal
use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this Section:
The minimum warranty period for Machines is six months. In case IBM or your reseller
is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far
as justified by the reduced value of the unrepaired Machine or ask for a cancellation of
the respective agreement for such Machine and get your money refunded.
Extent of Warranty: The second paragraph does not apply.
Warranty Service: The following is added to this Section:
During the warranty period, transportation for delivery of the failing Machine to IBM will
be at IBM’s expense.
Limitation of Liability: The following paragraph is added to this Section:
The limitations and exclusions specified in the Statement of Limited Warranty will not
apply to damages caused by IBM with fraud or gross negligence and for express
warranty.
The following sentence is added to the end of item 2:
IBM’s liability under this item is limited to the violation of essential contractual terms in
cases of ordinary negligence.
EGYPT
Limitation of Liability: The following replaces item 2 in this Section:
as to any other actual direct damages, IBM's liability will be limited to the total amount
you paid for the Machine that is the subject of the claim. For purposes of this item, the
term "Machine" includes Machine Code and Licensed Internal Code.
Appendix A. Product warranties and notices
107
Applicability of suppliers and resellers (unchanged).
FRANCE
Limitation of Liability: The following replaces the second sentence of the first
paragraph of this Section:
In such instances, regardless of the basis on which you are entitled to claim damages
from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
IRELAND
Extent of Warranty: The following is added to this Section:
Except as expressly provided in these terms and conditions, all statutory conditions,
including all warranties implied, but without prejudice to the generality of the foregoing
all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply
of Services Act 1980 are hereby excluded.
Limitation of Liability: The following replaces items one and two of the first
paragraph of this Section:
1. death or personal injury or physical damage to your real property solely caused by
IBM’s negligence; and
2. the amount of any other actual direct damages, up to 125 percent of the charges (if
recurring, the 12 months’ charges apply) for the Machine that is the subject of the
claim or which otherwise gives rise to the claim.
Applicability of suppliers and resellers (unchanged).
The following paragraph is added at the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of
any default shall be limited to damages.
ITALY
Limitation of Liability: The following replaces the second sentence in the first
paragraph:
In each such instance unless otherwise provided by mandatory law, IBM is liable for
no more than:
1. (unchanged)
2. as to any other actual damage arising in all situations involving nonperformance by
IBM pursuant to, or in any way related to the subject matter of this Statement of
Warranty, IBM’s liability, will be limited to the total amount you paid for the Machine
that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
The following replaces the third paragraph of this Section:
Unless otherwise provided by mandatory law, IBM and your reseller are not liable for
any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or
your reseller is informed of their possibility.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND
Limitation of Liability: The following is added to this Section:
IBM’s entire liability to you for actual damages arising in all situations involving
nonperformance by IBM in respect of the subject matter of this Statement of Warranty
will be limited to the charge paid by you for the individual Machine that is the subject of
your claim from IBM.
UNITED KINGDOM
Limitation of Liability: The following replaces items 1 and 2 of the first paragraph of
this Section:
108
xSeries 300: User’s Reference
1. death or personal injury or physical damage to your real property solely caused by
IBM’s negligence;
2. the amount of any other actual direct damages or loss, up to 125 percent of the
charges (if recurring, the 12 months’ charges apply) for the Machine that is the
subject of the claim or which otherwise gives rise to the claim;
The following item is added to this paragraph:
3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or
Section 2 of the Supply of Goods and Services Act 1982.
Applicability of suppliers and resellers (unchanged).
The following is added to the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of
any default shall be limited to damages.
Notices
This publication was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the products
and services currently available in your area. Any reference to an IBM product,
program, or service is not intended to state or imply that only that IBM product,
program, or service may be used. Any functionally equivalent product, program, or
service that does not infringe any IBM intellectual property right may be used instead.
However, it is the user’s responsibility to evaluate and verify the operation of any nonIBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of express or implied warranties in
certain transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any
time without notice.
Any references in this publication to non-IBM Web sites are provided for convenience
only and do not in any manner serve as an endorsement of those Web sites. The
materials at those Web sites are not part of the materials for this IBM product, and use
of those Web sites is at your own risk.
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Appendix A. Product warranties and notices
109
Edition notice
© COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION, 2001.
All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.
Processing date data
This IBM hardware product and IBM software products that might be packaged with it
have been designed, when used in accordance with their associated documentation,
to process date data correctly within and between the 20th and 21st centuries,
provided all other products (for example, software, hardware, and firmware) used with
these products properly exchange accurate date data with them.
IBM cannot take responsibility for the date data processing capabilities of non-IBM
products, even if those products are preinstalled or otherwise distributed by IBM. You
should contact the vendors responsible for those products directly to determine the
capabilities of their products and update them if needed. This IBM hardware product
cannot prevent errors that might occur if software, upgrades, or peripheral devices you
use or exchange data with do not process date data correctly.
The foregoing is a Year 2000 Readiness Disclosure.
Trademarks
The following terms are trademarks of the IBM Corporation in the United States, other
countries, or both:
Alert on LAN
ServeRAID
EtherJet
ServerGuide
HelpCenter
ServerProven
e-business logo
TechConnect
HelpWare
Update Connector
IBM
Wake on LAN
OS/2 WARP
xSeries
Predictive Failure Analysis
Lotus and Domino are trademarks of Lotus Development Corporation in the United
States, other countries, or both.
Tivoli and NetView are trademarks of Tivoli Systems Inc. in the United States, other
countries, or both.
Intel, MMX, LANDesk, Pentium, Celeron, Pentium II Xeon, and Pentium III Xeon are
trademarks of Intel Corporation in the United States, other countries, or both.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the
United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other
countries.
110
xSeries 300: User’s Reference
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of
others.
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.
When referring to hard disk drive capacity, MB stands for 1000000 bytes and GB
stands for 1000000000 bytes. Total user-accessible capacity may vary depending on
operating environments.
Maximum internal hard disk drive capacities assume the replacement of any standard
hard disk drives and population of all hard disk drive bays with the largest currently
supported drives available from IBM.
Unless otherwise stated, IBM makes no representations or warranties with respect to
non-IBM products. Support (if any) for the non-IBM products is provided by the third
party, not IBM.
Some software may differ from its retail version (if available), and may not include user
manuals or all program functionality.
Electronic emission notices
Federal Communications Commission (FCC)
Statement
Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his
own expense.
Properly shielded and grounded cables and connectors must be used in order to meet
FCC emission limits. IBM is not responsible for any radio or television interference
caused by using other than recommended cables and connectors or by unauthorized
changes or modifications to this equipment. Unauthorized changes or modifications
could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Industry Canada Class A emission compliance
statement
This Class A digital apparatus complies with Canadian ICES-003.
Appendix A. Product warranties and notices
111
Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de classe A est conforme à la norme NMB-003 du Canada.
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
United Kingdom telecommunications safety
requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for indirect
connection to public telecommunication systems in the United Kingdom.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council Directive
89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility. IBM cannot accept responsibility for any failure to
satisfy the protection requirements resulting from a nonrecommended modification of
the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The Limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
Taiwan electrical emission statement
112
xSeries 300: User’s Reference
Japanese Voluntary Control Council for Interference
(VCCI) statement
Power cords
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and plug
with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by Underwriter’s
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord
set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a
maximum of 15 feet in length and a parallel blade, grounding-type attachment plug
rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and CSAcertified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor
cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment
plug rated 15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a
grounding-type attachment plug. The cord set should have the appropriate safety
approvals for the country in which the equipment will be installed.
IBM power cords for a specific country or region are usually available only in that
country or region.
IBM power cord part
number
Used in these countries and regions
13F9940
Argentina, Australia, China (PRC), New Zealand, Papua New Guinea, Paraguay,
Uruguay, Western Samoa
13F9979
Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina
Faso, Burundi, Cameroon, Central African Rep., Chad, China (Macau S.A.R.), Czech
Republic, Egypt, Finland, France, French Guiana, Germany, Greece, Guinea, Hungary,
Iceland, Indonesia, Iran, Ivory Coast, Jordan, Lebanon, Luxembourg, Malagasy, Mali,
Martinique, Mauritania, Mauritius, Monaco, Morocco, Mozambique, Netherlands, New
Caledonia, Niger, Norway, Poland, Portugal, Romania, Senegal, Slovakia, Spain,
Sudan, Sweden, Syria, Togo, Tunisia, Turkey, former USSR, Vietnam, former
Yugoslavia, Zaire, Zimbabwe
13F9997
Denmark
14F0015
Bangladesh, Burma, Pakistan, South Africa, Sri Lanka
Appendix A. Product warranties and notices
113
IBM power cord part
number
Used in these countries and regions
14F0033
Antigua, Bahrain, Brunei, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Dubai,
Fiji, Ghana, India, Iraq, Ireland, Kenya, Kuwait, Malawi, Malaysia, Malta, Nepal,
Nigeria, Polynesia, Qatar, Sierra Leone, Singapore, Tanzania, Uganda, United
Kingdom, Yemen, Zambia
14F0051
Liechtenstein, Switzerland
14F0069
Chile, Ethiopia, Italy, Libya, Somalia
14F0087
Israel
1838574
Thailand
6952301
Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia,
Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti,
Honduras, Jamaica, Japan, Korea (South), Liberia, Mexico, Netherlands Antilles,
Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad
(West Indies), United States of America, Venezuela
114
xSeries 300: User’s Reference
Index
A
battery replacement 92
BIOS, restoring 78
Ethernet 51
date and time 15
devices and I/O ports 14
diagnostic
error code format 68
error message tables 72
programs and error messages 68
programs, starting 69
test log, viewing 70, 71
text messages 69
diagnostic tools 55
DIMMs
connector locations 43
considerations 43
installing 43
specifications 2, 4
supported 2
diskette drive
problem 80
specifications 2
C
E
cabling
Ethernet 51
cache control 15
CD-ROM
drive specification 2
problems 80
CDs
ServerGuide 22
chipset feature 15
Class A electronic emission notice 111
components
location of 27
configuration
with ServerGuide 23
Configuration/Setup Utility 13
main menu 14
configure host adapter settings 17
configuring
Ethernet 51
your server 13
connector and port locations 47
controller
Ethernet 51
cooling 30
core chipset control 15
cover
installing 46
removing 37
creating VLAN 54
customer support and service 95
electrical input 2
electronic emission Class A notice 111
electronic support services 95
emission requirements
electronic emission Class A notice 111
FCC Class A notice 111
environment
air temperature 2
humidity 2
error
diagnostic code format 68
ServerGuide symptoms 25
error messages
diagnostic 68, 72
POST 60
Ethernet
adapter fault tolerance 52
adaptive load balancing 52
cabling 51
Cisco Fast EtherChannel 52
configuring 51
creating VLAN 54
error messages 86
failover 51
high performance modes 52
IntraNetWare error messages 86
modes 52
NetWare error messages 86
pin-number assignment 54
priority filters 52
priority packet mode 52
teaming 52
troubleshooting information 83
VLAN 53
Windows NT error messages 87
acoustical noise emissions 2
adapter
installing 39
PCI bus 39
working with 38
adapter fault tolerance 52
adaptive load balancing 52
advanced configuration options 17
advanced setup 15
assistance, technical 93
Automated Fax System 95
B
D
data rate
© Copyright IBM Corp. 2001
115
Ethernet controller 4
Ethernet port 51
exit without saving 16
expansion bays 2
expansion enclosure
problem 80
expansion slots 2
location 38
type 38
F
failover
Ethernet 51
fan, replacing 45
fax
receiving technical information 95
FCC Class A notice 111
features
server 4
ServerGuide 22
features and specifications 2
filters
priority 52
frequency control 15
H
handling static-sensitive devices 30
hard disk controller 2
hard disk drive
IDE 42
installing 42
specifications 42
hardware
problems 55
hardware, major 27
heat output 2
help
by telephone 96
help information 93
high priority queue 52
host adapter
SCSI ID 17
SCSI termination 17
host adapter settings, configure 17
I
K
keyboard
connector 49
problem 80
speed 14
L
LEDs
front view 6
rear view 7
load optimized defaults 15
local area network
Ethernet 51
M
maximum sync transfer rate 17
memory
configuration changes 43
problem 81
settings 15
specifications 2
memory module
installing 43
order of installation 43
specifications 2, 4
supported 43
messages
diagnostic error 68, 72
diagnostic text 69
Ethernet controller 86
POST error 60
microprocessor
cache 15
specifications 2
modes 51
Ethernet 52
mouse
connector 50
problem 81
N
I/O connectors 47
IEEE 802.1p tagging 52
important notes 111
installing
adapters 39
battery 92
cover 46
memory modules 43
options 27
integrated
116
Ethernet 51
integrated functions 2
internal connectors 28
xSeries 300: User’s Reference
network
support line 98
network connection
problems 83
networks 51
NOS installation
with ServerGuide 24
without ServerGuide 25
notices
electronic emission, Class A 111
FCC, Class A 111
miscellaneous 111
product 111
trademarks 110
O
option
installing 27
problem 82
ordering publications 99
P
parity checking, SCSI 17
password
forgotten power-on 16
using 16
PCI
expansion slots 38
PCI configuration 15
PCI plug and play
Ethernet 51
pin-number assignments
Ethernet 54
plug and play
Ethernet 51
pointing device
connector 50
problem 81
port
Ethernet 51
serial 47
serial connector 48
USB 48
USB connector 49
POST
error messages 60
POST (power-on self-test) 57
power
cords 113
management setup 15
problem 82
supply specifications 2
priority
filters 52
levels 52
packet mode 52
problem
CD-ROM 80
diskette drive 80
hardware 55
intermittent 80
keyboard or mouse 80
memory 81
network connection 83
option 82
power 82
serial port 83
software 83
USB port 83
product
data 14
notices 111
profile
customize support 95
PXE boot agent utility 13
R
reliability, system 30
replace
fan 45
ROM shadowing 15
S
Safety vii, 31
safety information
electrical 33
laser 34
lifting 35
save & exit setup 15
SCSI
device configuration 17
disk utilities 17
parity checking 17
SCSISelect
boot device options 17
menu choices available 17
Utility 13
SCSISelect utility program
starting 16
using 16
serial
connector or port 47
serial port
problem 83
ServerGuide
additional programs 25
CDs 4, 13
error symptoms 25
features 22
NOS installation 24
setting up multiple servers 24
using 21
service
support 94
service information 93
services
purchasing additional 97
setting up
multiple servers 24
setup
advanced 15
with ServerGuide 23
slots See expansion slots 38
software
Index
117
problem 83
software coupon
ServerGuide 21
specifications and features 2
standby mode 9
start options 14
Start Up Support 96
startup sequence 15
support line services
ordering 98
support services
electronic 95
switches and jumpers 29
system
management 4
reliability 30
security 15
summary 14
system board
internal connectors 28
switches and jumpers 29
T
teaming 52
temperature
air 2
test log
viewing diagnostic 70, 71
time and date 15
trademarks 110
traffic class expediting 52
troubleshooting 55
Ethernet 83
troubleshooting charts 79
U
United States electronic emission Class A notice 111
United States FCC Class A notice 111
USB
cables and hubs 48
connector 49
port connectors 49
USB port
problem 83
utility
Configuration/Setup 13
SCSI disk 17
V
video controller
disabling 38
specifications 2
virtual LAN (VLAN) 53
virtual LAN mode (VLAN) 53
virus-warning test 15
VLAN
118
xSeries 300: User’s Reference
creating 54
W
warranty
additional service after 98
repair services 99
warranty service 94
international 97
Web addresses 95
Web site
compatible options 43
IBM information 93
other companies 93
ServerGuide 21
IBM
25P1580
Part Number: 25P1580
25P1580
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