Bay Networks Nautica 200 User manual

Remote Diagnostic Tool KIT
http://www.nortelnetworks.com/corporate/global/emea/custsvc/flia.html
Warning !
•
Modem must be connected to Analog phone Line.
A digital line could destroy it !!!
•
Cable length is sensitive. Using FLIA with non provided cables could result in
unpredictable results !!!
Connection !
•
FLIA must be connected to product console port
even if a modem port is available !!!
Diagnostic KIT description
p.2
Connecting Remote Diagnostic tool Kit
p.3/4
How to use
p.5
Nortel Networks Product codes
p.6
Products Dial in advantage
p.7
Connection Matrix Console
p.8
Connection Matrix Modem
p.9
Tricks
p.10
ZDX Modem Configuration Settings
p.11
Terminal Emulation Settings
p.12
Troubleshooting Modem Connection
p.13/14
Troubleshooting Terminal Connection
p.15/16
Reporting a Problem
p.17
Bill of Material
p.18
Francois BEZAT
Rev R9
Sept 6,1999
1
Diagnostic KIT description
More info call 33 492966968
This Kit has been developed to permit a rapid set up and connection on a remote site, to allow diagnostics
from a central point of expertise. Connectivity can be made across the full range of Nortel Networks products,
can be easily adapted to new products and can be used either on console option eliminating the need for
a multitude of cables and connectors, or in conjunction with an included modem to offer remote connection.
Problem 1 : 16 specific cables identified to attach a Console on products
Problem 2 : Difficult to reach a product from Remote Support Centre
Console mode
FLIAKITS
No matter which product is attached, just select the correct code
No HW upgrade for new products , new acquisitions
Easy to use , no skill required for end-user
Convenient to use
Code underside of the box and in WEB
Reduce connection time
Increases productivity
This kit can also be used as well by Service providers
No specific product limitation
Just set the correct code provided underside of the box
Remote mode FLIAKITL
Provides remote access to products via console port
Same functionality as on site, looks like local (no less no more)
Remote side will be able, like in local mode,
• to check configuration and level
• to upload /download files
• to modify configuration
Line will stay on even if product is off ( re-booting)
Boot messages are displayed at remote site
No need to recall when plugging/unplugging from product to product
Modem already configured
No need to dispatch skilled person
Just provide switched line phone number
What is FLIA ?
FLIA provides connection to any product console port even for new products because
it is not dependent on the wire position in the connector
FLIA helps to find the wiring
FLIA is able to provide you with the wiring
FLIA is able to be a Micro HUB direct or crossed ( example for CLAM and MARLIN)
FLIA is able to make a shortcut between wires ( ex: to set boot mode on CLAM )
FLIA can be attached to a modem to have remote access. ( ex: Speedview remotely)
Francois BEZAT
Rev R9
Sept 6,1999
2
Connecting Remote
Diagnostic Tool Kit
Installing KIT
(see Diagram next page)
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Francois BEZAT
Take modem and plug the telephone line cable into modem (1)
Connect cable from modem to FLIA ( DB25 / DB9) (2)
Connect transformer power cable to modem (3)
Set FLIA rear switch to Modem position (4)
Set the appropriate code on the FLIA (5) ref: list underside of FLIA
Connect cable to FLIA and to product (6) (RJ45/RJ45) with appropriate
adapter connector if needed (7)
Plug this connector into Product (8) (Console / manager port)
Power on Product (if not already done)
FLIA leds must be Off Off On Off
Power on Modem
Ask customer for phone analog line and number to be called by Support
Centre
Connect modem line cable to telephone line (9)
FLIA leds must be On Off On On
Ask remote site to call for remote access
FLIA leds must be On On On On
Rev R9
Sept 6,1999
3
Francois BEZAT
Rev R9
Sept 6,1999
4
How to use ?
How to use for Console connection ?
1. Set FLIA rear switch to Console position
2. Set the appropriate code on the FLIA (ref setting)
3. Connect flat cable into RJ45 FLIA connector
4. Connect appropriate connector to Flat cable (ref setting)
5. Plug Connector into Product
6. RD led Must be ON ( if not go to Troubleshooting)
7. Plug cable DB9 to FLIA / DB9 Terminal
8. All lamps must be ON ( if not go to Troubleshooting)
9. Check Terminal Emulation for settings
10.If problem is encountered go to Troubleshooting
11.If a new connection is needed for a new product
• Unplug FLIA from Terminal and Product
• Change FLIA setting code and connector if needed
• Plug FLIA back to terminal and to new product
12.It’s done !
How to use for Modem connection ?
FLIA MUST BE CONNECTED TO PRODUCT CONSOLE PORT EVEN IF A MODEM PORT IS AVAILABLE
1. Set FLIA rear switch to Modem position
2. Set the appropriate code on the FLIA (ref setting)
3. Connect flat cable into RJ45 FLIA connector
4. Connect appropriate connector to Flat cable (ref setting)
5. Plug Connector into Product
6. TD led Must be ON (if not go to Troubleshooting)
7. Power on Modem
8. Get analog line and phone number to be called
9. Connect modem to line
10.Plug cable DB9 to FLIA / DB25 to Modem
11.All lamps must be ON (if not go to Troubleshooting)
12.Ask remote site to call for remote access
13.If problem is encountered go to Troubleshooting
14.If a new connection is needed for a new product no call is needed again.
• Unplug FLIA from Modem and Product
• Change FLIA setting code and connector if needed
• Plug FLIA back to modem and to new product
15.It’s done ! No need to call again, the line is still operational
Note: To reach a remote product via a remote switch operator:
Prepare ATD on your local terminal emulator without pressing Enter Key.
Make a manual call with your telephone in parallel with the local modem line and then,
when the operator will switch the target number, hit enter key and hang up immediately
the phone hand set.
Francois BEZAT
Rev R9
Sept 6,1999
5
Nortel Networks Product codes
Product
Connector
Code
Router BLN 1-2 , LN
25p/M
67123
Router BCN
25p/M
00123
Router AFN , AN1
9p/M
64532
Bay Stack AN 2, ARN , ANH
9p/F
00132
Router ASN1
9p/M
00532
Router ASN2
9p/F
00532
Router ASN Diag port
RJ45
00573
5DN310, D5000, 5000, 500BH, 282XX
9p/F
00132
5724M
25p/F
06123
5525M
25p/F
00123
5745
25p/M
00123
27XX, 28XX,2310
9p/F
00132
Bay Stack 302,303,304,350,450
9p/F
00132
Bay Stack 301
9p/F
05132
Bay Stack 10-BT, 100-BT, HUB
9p/F
00132
10114A, 10328
9p/F
00132
Eth WG Switch
9p/F
00132
281XX
RJ45
00723
3522,3356,3522,2722
25p/M
00132
3324S,
25p/M
58132
9p/F
00132
3328
25p/M
05132
3040
25p/M
00123
Centillion 10
9p/F
00123
Centillion 100
25p/F
08132
Centillion 100
RJ45 / 8din
01743
Switch Node
9p/F
08132
Accelar
9p/F
64123
Video cache, MM switch
RJ45
00734
Clam
RJ45
00817
Nautica 200
9p/M
00132
Marlin
RJ45
00567
Nautica 4000
9p/M
00132
Annex
RJ45
00237
FE200C
9p/M
00123
E402
9p/M
00123
Sw / Cnsl
64123
3803, 3800A,3800,3910S,3517SA,3313A/S/SA
PC to PC
Francois BEZAT
Rev R9
Sept 6,1999
6
Product Dial In Advantage
Product
Configuration
Value
Statistical
Card
Basic
Advanced
810 Hub
N (Optivity)
N
N
N
Y
N (Optivity)
N (tftp server)
2000 Hubs
N (Optivity)
N
N
N
Y
N (Optivity)
N (tftp server)
Low
2722 Bridge
Y
N
N
N
Y
Y
N
Medium
N (Optivity)
N
N
N
Y
N (Optivity)
N (tftp server)
Low
Y
Y
N
N
Y
Y
N
Medium
N
N
N
Y (SpView Lt)
Y (SpView Lt)
Y (SpView Lite)
High
3000 Hubs
Y (SpView
Lt)
N (Optivity)
N
N
N
Y
N (Optivity)
N (tftp server)
Low
3328 Switch
Y
N
N
N
Y
Y
N
Low
3395 Terminal Server
Y
Y (Off /def)
N
Y
Y
Y
N (tftp server)
Medium
3800 Router
Y
Y (Off /def)
N
Y
Y
Y
Y
High
3522 Bridge
Y
N
N
N
Y
Y
N (tftp server)
Medium
Distributed 5000 Hubs
N (Optivity)
N
N
N
Y
N (Optivity)
N (tftp server)
Low
28200 Switch
N (Optivity)
N
N
N
Y
N (Optivity)
N
Medium
5000 Hubs
N (Optivity)
Y
Y
N
Y
N (Optivity)
N (tftp server)
Medium
58000 Switch
N (Optivity)
Y
Y
N
Y
N (Optivity)
N
High
5x80 Routers
Y
Y
Y
Y
Y
Y (SiteManager)
Y (SiteManager)
High
5390 Remote Access Server
Y
na
Y
Y
Y
Y
Y
Low
N (Optivity)
Y
N
N
Y
N (Optivity)
N
High
Centillion 10
Y
Y
N
N
Y
Y
N
Medium
Centillion 100
Y (SpView)
N
N
N
Y (SpView Lt)
Y (SpeedView)
Y (SpeedView)
High
Y
N
N
N
Y
Y
N (boot server)
Medium
1011x LattisCell Switch
N (Optivity)
N
N
N
Y
N (Optivity)
N (tftp server)
Low
1032x EtherCell Switch
Y
N
N
N
Y
N (Optivity)
N (tftp server)
Medium
Bay Networks Routers
Y
Y
Y
Y
Y
Y
Y
High
CLAM/MARLIN
Y
Y
Y
Y
Y
Y
Y
High
RA ELS
Y
na
na
Y
Y
Y
Y
High
RA XL
Y
na
na
Y
Y
Y
Y
High
RA 2000
Y
na
na
Y
Y
Y
Y
High
RA 3000
Y
na
na
Y
Y
Y
Y
High
RA 4000
Y
na
na
Y
Y
Y
Y
High
RA 6300
Y
na
na
Y
Y
Y
Y
High
BayStack Hubs
Ethernet WorkGroup Switch
BayStack 301
281xx Switches
10625 Multimedia Switch
Definitions:
Boot Diagnostics
Satistical Diagnostics
Card Diagnostics
Chassis Diagnostics
Network Diagnostics
Basic Configuration
Advanced Configuration
Config Save / Reload
Notes:
RA ELS
RA XL
RA 2000
RA 3000
RA 4000
Value
Francois BEZAT
Chass Netwk
Config
Save /Reload
Low
Ability to view boot up diagnostic tests via terminal connection
Ability to view statistics on a per port basis
Ability to view a historical log of events relative to the card accessed
Ability to view a historical log of events relating to other cards in the chassis
Ability to access other network devices via the device called
Ability to configure IP address, netmask, boot server, config file name
Ability to configure advanced functionality
Ability to save and reload configuration via serial connection
Port 1 only
Port 1 only
Port 1 only
Console port for boot, port 1 for configuration
Console port for boot, port 1 for configuration
Low
Very little to be gained by remote access. No fault diagnosis possible.
Medium
Some configuration and diagnostics possible. Good for level 1 fault diagnosis.
High
Advanced troubleshooting possible. Useful at level 2.
Rev R9
Sept 6,1999
7
Connection Matrix for Console
How to find cabling when code is given:
RJ45 product connector
Wheel 1
RJ45
CTS
2
DSR
3
GND
4
TD
5
RD
Pin 1
Pin 2
Pin 3
Pin 4
Pin 5
Pin 6
Pin 7
Pin 8
6
4
3
1
7
2
8
5
6
4
3
1
7
2
8
5
6
4
3
1
7
2
8
5
6
4
3
1
7
2
8
5
4
TD
3
2
8
1
4
5
6
5
RD
3 0=W1 è
2 0=W2 è
8 1=W3 è
1 3=W4è
4 2=W5 è
5
6
6
4
3
1
7
2
8
5
Example code 65723
Product …………………………….Terminal
6=W1 è RJ45 Pin 1 will be connected to RTS DB9 pin 7 or DB25 pin 4
5=W2 è RJ45 Pin 8 will be connected to DTR DB9 pin 4 or DB25 pin20
7=W3 è RJ45 Pin 5 will be connected to GND DB9 pin 5 or DB25 pin 7
2=W4 è RJ45 Pin 6 will be connected to TD DB9 pin 2 or DB25 pin 3
3=W5 è RJ45 Pin 3 will be connected to RD DB9 pin 3 or DB25 pin 2
DB9 product connector
Wheel
DB9
Pin 2
Pin 3
Pin 4
Pin 5
Pin 6
Pin 7
Pin 8
1
CTS
3
2
8
1
4
5
6
2
DSR
3
2
8
1
4
5
6
3
GND
3
2
8
1
4
5
6
Example code 00132
Product …………………………….Terminal
DB9 no pin connected to
RTS DB9 pin 7 or DB25 pin 4
DB9 no pin connected to
DTR DB9 pin 4 or DB25 pin 20
DB9 Pin 5 will be connected to GND DB9 pin 5 or DB25 pin 7
DB9 Pin 2 will be connected to TD DB9 pin 2 or DB25 pin 3
DB9 Pin 3 will be connected to RD DB9 pin 3 or DB25 pin 2
DB25 product connector
Wheel
DB25
Pin 2
Pin 3
1
CTS
2
3
2
DSR
2
3
3
GND
2
3
4
TD
2
3
5
Example code 00132
RD
Product …………………………….Terminal
2 0=W1 è DB25 no pin connected to
RTS DB9 pin 7 or DB25 pin 4
3 0=W2 è DB25 no pin connected to
DTR DB9 pin 4 or DB25 pin
Pin 4
Pin 5
Pin 6
Pin 7
Pin 20
5
6
4
1
8
5
6
4
1
8
5
6
4
1
8
5
6
4
1
8
5
6
4
1
8
20
Francois BEZAT
Rev R9
1=W3è DB25 Pin 7 will be connected to GND DB9 pin 5 or DB25 pin 7
3=W4è DB25 Pin 3 will be connected to TD DB9 pin 2 or DB25 pin 3
2=W5 è DB25 Pin 2 will be connected to RD DB9 pin 3 or DB25 pin 2
Sept 6,1999
8
Connection Matrix for Modem
How to find cabling when code is given:
RJ45 product connector
Wheel 1
RJ45
RTS
2
DTR
3
GND
4
TD
5
RD
Pin 1
Pin 2
Pin 3
Pin 4
Pin 5
Pin 6
Pin 7
Pin 8
6
4
3
1
7
2
8
5
6
4
3
1
7
2
8
5
6
4
3
1
7
2
8
5
6
4
3
1
7
2
8
5
4
TD
3
2
8
1
4
5
6
5
RD
3 0=W1 è
2 0=W2 è
8 1=W3 è
1 3=W4è
4 2=W5 è
5
6
4
TD
2
3
5
6
4
1
8
5
Example code 00132
RD
Product …………………………….Terminal
2 0=W1 è DB25 no pin connected to
CTS DB9 pin 8 or DB25 pin 5
3 0=W2 è DB25 no pin connected to
DSR DB9 pin 6 or DB25 pin 6
5 1=W3è DB25 Pin 7 will be connected to GND DB9 pin 5 or DB25 pin 7
6 3=W4è DB25 Pin 3 will be connected to TD DB9 pin 3 or DB25 pin 2
4 2=W5 è DB25 Pin 2 will be connected to RD DB9 pin 2 or DB25 pin 3
1
8
6
4
3
1
7
2
8
5
Example code 65723
Product …………………………….Terminal
6=W1 è RJ45 Pin 1 will be connected to CTS DB9 pin 8 or DB25 pin 5
5=W2 è RJ45 Pin 8 will be connected to DSR DB9 pin 6 or DB25 pin6
7=W3 è RJ45 Pin 5 will be connected to GND DB9 pin 5 or DB25 pin 7
2=W4 è RJ45 Pin 6 will be connected to TD DB9 pin 3 or DB25 pin 2
3=W5 è RJ45 Pin 3 will be connected to RD DB9 pin 2 or DB25 pin 3
DB9 product connector
Wheel
DB9
Pin 2
Pin 3
Pin 4
Pin 5
Pin 6
Pin 7
Pin 8
1
RTS
3
2
8
1
4
5
6
2
DTR
3
2
8
1
4
5
6
3
GND
3
2
8
1
4
5
6
Example code 00132
Product …………………………….Terminal
DB9 no pin connected to
CTS DB9 pin 8 or DB25 pin 5
DB9 no pin connected to
DSR DB9 pin 6 or DB25 pin 6
DB9 Pin 5 will be connected to GND DB9 pin 5 or DB25 pin 7
DB9 Pin 2 will be connected to TD DB9 pin 3 or DB25 pin 2
DB9 Pin 3 will be connected to RD DB9 pin 2 or DB25 pin 3
DB25 product connector
Wheel
DB25
Pin 2
Pin 3
Pin 4
Pin 5
Pin 6
Pin 7
Pin 20
Francois BEZAT
1
RTS
2
3
5
6
4
1
8
2
DTR
2
3
5
6
4
1
8
3
GND
2
3
5
6
4
1
8
Rev R9
Sept 6,1999
9
Tricks
Helpful Keystrokes:
CTRL + T , CTRL +Y , CTRL + shift + C , ESC
Login: Manager
Syntax for: Sending / Receiving files from/to Router
xmodem sby [filename]
/
xmodem rby [filename]
Xmodem
Xmodem Will silently destroy existing files of the same name.
sb Send Binary / rb Receive Binary
Files are placed on the DOS disk without
Conversion With XYmodem
Files are padded with Control-Z (0x1A) such that the size is a multiple of the frame size
(128 or 1024 bytes). Use the -y option to receive binary files WITHOUT being padded.
Centillon SpeedView Connection via Modem
1 Start Terminal.exe
2 Select Parameters / phone number
3 Update phone Number
4 Start connection
5 Select parameter / Modem
6 Remove Hang up string (+++)
7 Close Terminal (line will stay connected)
8 Start Speed view
9 When finished disconnect the line manually
5745: To allow boot without console
FLIA Switch to console Code 00011
FLIA DB9 à RJ45 cable RJ45 à DB25M à 5745
Terminal Server:
For terminal sever 5390 RJ45 à FLIA Switch to Modem code 64273 à 5724M or 5328M
For terminal sever ANNEX RJ45 à FLIA switch to Modem code 00237 à AN2 DB9/DB9 cable
Bay Stack: To have access to Console NMM card Must be present
CLAM Boot mode and Load:
Boot Mode
Power off CLAM
Set FLIA code to 55000 and rear switch to Console,
Connect: CLAM à flat cable RJ45/DB9 à FLIA
Power on CLAM lamp should be amber after 3s.
Load:
Unplug flat cable from RJ45/DB9 connector
Set FLIA code to 64023 and rear switch to modem
Plug flat cable to RJ45 /DB9 connector
Connect LAN cable terminal to FLIA RJ45
Download Code via Ethernet adapter CLAMPRO.EXE
Micro HUB Direct Connection:
Set FLIA code to 64023 and rear switch to modem
Plug RJ45 /DB9 connector
Two RJ45 are now available for micro LAN connection
Francois BEZAT
MARLIN Boot mode and Load:
Boot Mode:
Power off marlin
Power on MARLIN while pressing ENTER key
Release key at third beep
Marlin will display READY after 1mn
Load:
Set FLIA code to 32046 and rear switch to modem
Plug flat cable to RJ45 /DB9 connector
Connect LAN cable terminal to FLIA RJ45
Download Code via Ethernet adapter MARPROG.EXE
Micro HUB Crossed Connection:
Set FLIA code to 32046 and rear switch to modem
Plug RJ45 /DB9 connector
Two RJ45 are now available for micro LAN connection
Rev R9
Sept 6,1999
10
Included Modem Configuration Settings
Configuration Setting
ATE0Q1&E3&E12$MB9600$SB9600&D0#F1
AT&W0
Display configuration
ATL5
B0 E0 M1 Q1 R0 V1 X0 &E1 &E3 &E6 &E8 &E10 &E12 &E15 %C0 #C1 &C1 L3
$MB9600 $SB9600 $BA0 &W0
ATL7
$A0 &A0 #A0 &B0 &BS1 $D0 &D0 %DL0 %DC0 $EB0 %E1 %E5 #F1 $F0 &G2 #L0
&P1 &Q0 $R1 &RF1 &S0 &SF1 &T4 #T1 $T1 $V0 $V6 #V1 Y0
$MB9600 $SB9600 $BA0 &W0
ATL6
S0
002
S2
043
S3
013
S4
010
S5
008
S6
004
S7
055
S8
004
S9
006
S10
007
S11
080
S13
037
S24
020
S25
000
S30
000
Changing Remote Modem parameter when console product speed is different from 9600 eg:19200bps
Disconnect Product from FLIA and Power on Remote Modem
Support centre will issue the following commands:
•
•
•
•
•
•
•
%%%AT
( enter in command mode on remote modem)
Select option 2 Command
Password= MODEMSETUP
AT$MB19200 ( set line speed to 19200)
AT$SB19200 ( set serial speed to 19200)
AT&W0
( save config in memory 0)
+++ATH
( Hang up )
Remote modem must be powered off and on to use the updated configuration
Do not forget to:
Update the terminal emulation settings
Configure the modem back to 9600 when remote access has been completed
Francois BEZAT
Rev R9
Sept 6,1999
11
Terminal Emulation Settings
Francois BEZAT
Rev R9
Sept 6,1999
12
Troubleshooting
Modem Connection (1/2)
Step 100
Power on product if not already done
Set correct FLIA code for product (refer FLIA settings).
Select switch position to Modem
Take RJ45/RJ45 flat cable
Plug RJ45 side to FLIA
Plug RJ45 side to appropriate connector and then to product (refer FLIA settings)
TD MUST be ON
If OK go to step 200
if not go to step 1100
Step 200
Disconnect RJ45/RJ45 cable at both ends
Take Cable DB9/DB25
Plug DB9 side to FLIA DB9
Plug DB25 side to Modem
Power on the modem
RD Must be ON
If OK go to step 300
if not go to step 1200
Step 300
CTS Must be on
If OK go to step 400
if not go to step 1300
Step 400
Reconnect cable RJ45/RJ45
go to step 2000
Step 1100
Ground or TD signal are not present
Possible Failure:
Setting code not appropriate
Switch not in modem position
Check connector correctly plugged
Cable RJ45/RJ45 broken or FLIA box failing / Go to step 8000
Francois BEZAT
Rev R9
Sept 6,1999
13
Troubleshooting
Modem Connection (2/2)
Step 1200
Ground or RD signal are not present
Possible Failure:
Switch not in modem position
Check modem powered on
Check connector correctly plugged
Cable DB9/DB25 broken or FLIA box failing / Go to step 8000
Step 1300
CTS signal not present
Possible Failure:
switch not in modem position
Modem setting not correct (CTS always on)
Check connector correctly plugged
Cable DB9/DB25 broken or FLIA box failing switch / Go to step 8000
Step 2000
Ask to be called via telephone line
Do you hear ringing ?
If not: line is not present : verify number / line / Analog line .
go to step 2100
Step 2100
Does modem answer?
If not possible cause: Modem setting (Ignore DTR)
Analog line
Modem failing / Go to step 8000
go to step 2200
Step 2200
DSR Must become on
If OK go to step 2400
if not go to step 2300
Step 2300
DSR signal must coming up
Possible Failure:
Modem setting not correct
Check connector correctly plugged
Cable DB9/DB25 broken or FLIA box failing switch / Go to step 8000
Step 2400
If caller is reporting problem
Check modem setting ( no echo, disable keyboard abort, speed control 9600, no result code)
If still present possible cause
Line defective, or not direct analog line , ask for recall .
Modem remote side not set properly
One of both modem defective / Go to step 8000
go to step 6000
Francois BEZAT
Rev R9
Sept 6,1999
14
Troubleshooting
Terminal Connection (1/2)
Step 3100
Set correct FLIA code for product.
Select switch position to Console
Take RJ45/RJ45 flat cable
Plug RJ45 side to FLIA
Plug RJ45 side to appropriate connector refer FLIA settings
TD MUST be ON
If OK go to step 3200
if not go to step 4100
Step 3200
Disconnect RJ45/RJ45 cable at both ends
Take Cable DB9/DB9
Plug DB9 side to FLIA DB9
Plug DB9 side to portable terminal
RD Must be ON
If OK go to step 3300
if not go to step 4200
Step 3300
Start Portable terminal emulation
RTS Must be on
If OK go to step 3400
if not go to step 4300
Step 3400
DTR Must be on
If OK go to step 3500
if not go to step 4400
Step 3500
Reconnect cable RJ45/RJ45
go to step 6000
Francois BEZAT
Rev R9
Sept 6,1999
15
Troubleshooting
Terminal Connection (2/2)
Step 4100
Ground or TD signal are not present
Possible Failure:
Setting code not appropriate wheel 3 and 4
Switch not in console position if RD led is on
Check correct selected product connector
Check connector correctly plugged
Cable RJ45/RJ45 broken or FLIA box failing wheel 3 or 4 / Go to step 8000
Step 4200
Ground or RD signal are not present
Possible Failure:
Switch not in modem position if TD led is on
Check terminal connector correctly plugged
Cable DB9/DB9 broken or FLIA box failing Go to step 8000
Step 4300
RTS signal not present
Possible Failure:
Switch not in modem position
Terminal emulation not correct (RTS should be on)
Check connector correctly plugged
Cable DB9/DB9 broken or FLIA box failing switch / Go to step 8000
Step 4400
DTR signal not present
Possible Failure:
Switch not in modem position
Terminal emulation setting not correct (DTR should be on)
Check connector correctly plugged
Cable DB9/DB9 broken or FLIA box failing switch / Go to step 8000
Step 4500
Reconnect RJ45/RJ45 cable and check connection
See Tricks reference
If working goto step 6000
If not working check
Switch to console
Code properly set
Cable connection
Check terminal emulation settings (9600,8,n,1)
Check Trick reference
If still not working go to step 8000
Step 6000
End of Troubleshooting MAP
Francois BEZAT
Rev R9
Sept 6,1999
16
Reporting a Problem
Step 8000
Product Tested ? : _______ Code used ? : ______
Lamps on ? : q q
qq
Local/Remote?: ___
Select here under the step numbers you came through
q
q
q
q
q
100
1100
2000
3100
4100
q
q
q
q
q
200
1200
2100
3200
4200
q
q
q
q
q
300
1300
2200
3300
4300
q 400
q 1400
q 500
q 3400
q 4400
q3500
q4500
Select here under the country
EMEA Countries
FLIA Austria
FLIA Belgium
FLIA Czechoslovakia
FLIA Denmark
FLIA Finland
FLIA France
FLIA Germany
FLIA Greece
FLIA Hungary
FLIA Italy
FLIA Ireland
FLIA Luxembourg
FLIA Netherlands
FLIA Norway
FLIA Portugal
FLIA Poland
FLIA Romania
FLIA Russia
FLIA South Africa
FLIA Saudia Arabia
FLIA Spain
FLIA Sweden
FLIA Switzerland
FLIA UK
model
ASIA PAC Countries
FLIA01-AT
FLIA01-BE
FLIA01-CS
FLIA01-DK
FLIA01-FI
FLIA01-FR
FLIA01-DE
FLIA01-GR
FLIA01-HU
FLIA01-IT
FLIA01-IE
FLIA01-LU
FLIA01-NL
FLIA01-NO
FLIA01-PT
FLIA01-PL
FLIA01-RO
FLIA01-RU
FLIA01-ZA
FLIA01-SA
FLIA01-ES
FLIA01-SE
FLIA01-CH
FLIA01-GB
FLIA Australia
FLIA New Zealand
FLIA China
FLIA Singapore
FLIA Malaysia
FLIA Korea
FLIA Hong Kong
FLIA Thailand
FLIA Taiwan
FLIA Indonesia
model
FLIA01-AU
FLIA01-NZ
FLIA01-CN
FLIA01-SG
FLIA01-MY
FLIA01-KR
FLIA01-HK
FLIA01-TH
FLIA01-TW
FLIA01-ID
Select here under missing/ failing parts
Connectors
q RJ45 DB9 M
q RJ45 DB9 F
Cables
q RJ45 / RJ45
q RJ45/Din 8
q DB9 / DB25
q DB9M/DB9F
q RJ11/RJ11
q FLIA
q Modem
q Power supply
Components
Francois BEZAT
Rev R9
q RJ45 DB25 M
Sept 6,1999
q J45 DB25 F
17
Bill of Material
Connectors
q RJ45 DB9/M
q RJ45 DB9/F
q RJ45 DB25/M
q J45 DB25/F
Cables
q RJ45/RJ45
q RJ45/Din 8
q DB9M/DB9F
q DB9M/DB25M
q RJ11/RJ11
Components
q FLIA
q Modem
q Power supply
Documentation
q Paper
Francois BEZAT
Rev R9
Sept 6,1999
18