Product Information Guide
Dell™ LCD TV Display
Product Information Guide
PLEASE READ THIS DOCUMENT CAREFULLY!
IT CONTAINS VERY IMPORTANT INFORMATION
ABOUT YOUR RIGHTS AND OBLIGATIONS, AS
WELL AS LIMITATIONS AND EXCLUSIONS
THAT MAY APPLY TO YOU. THIS DOCUMENT
CONTAINS A DISPUTE RESOLUTION CLAUSE.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2005 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Latitude, Dell Precision, TrueMobile, and PowerVault are trademarks of Dell Inc.;
Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft
Corporation; EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
August 2005
Rev. A02
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Contents
U.S. Terms and Conditions of Sale
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Limited Warranties and Return Policy
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Limited Warranty for Dell-Branded Hardware Products (U.S. Only) . . . . . .
Total Satisfaction Return Policy (U.S. Only) . . . . . . . . . . . . . . . .
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
Total Satisfaction Return Policy (Canada Only) . . . . . . . . . . . . . .
Dell Software and Peripherals (Canada Only) . . . . . . . . . . . . . . .
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CAUTION: Safety Instructions
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SAFETY: Lamp Disposal (U.S. only)
Regulatory Notices
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Federal Communications Commission (FCC) Notice (U.S. Only) .
IC Notice (Canada Only) . . . . . . . . . . . . . . . . . . .
CE Notice (European Union) . . . . . . . . . . . . . . . . .
CE Mark Notice . . . . . . . . . . . . . . . . . . . . . . .
VCCI Notice (Japan Only) . . . . . . . . . . . . . . . . . .
Contacting Dell
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Contents
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Contents
U.S. Terms and Conditions of Sale
These terms and conditions ("Agreement") apply to your purchase of computer systems and/or related products and/or
services and support sold in the United States ("Product") by the Dell entity named on the invoice or acknowledgement
("Dell") provided to you. By accepting delivery of the Product, you accept and are bound to the terms and conditions of
this Agreement. If you do not wish to be bound by this Agreement, you must notify Dell immediately and return your
purchase pursuant to Dell's Total Satisfaction Return Policy.
(See: http://support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen for our contact information.) If returned,
Product(s) must remain in the boxes in which they were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I)
YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH DELL, IN WHICH CASE THE SEPARATE
AGREEMENT SHALL GOVERN; OR (II) OTHER DELL TERMS AND CONDITIONS APPLY TO THE
TRANSACTION.
1
Other Documents.
This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless
otherwise agreed to in a written agreement signed by both you and Dell. If you do not receive an invoice or
acknowledgement in the mail, via e-mail, or with your Product, information about your purchase may be obtained at
https://support.dell.com/dellcare/Invoice.aspx or by contacting your sales representative.
2
Payment Terms; Orders; Quotes; Interest.
Payment terms are within Dell's sole discretion, and, unless otherwise agreed to by Dell, payment must be made at
the time of purchase. Payment for Product may be made by credit card, wire transfer, or some other prearranged
payment method. Dell may invoice parts of an order separately. Your order is subject to cancellation by Dell, at Dell's
sole discretion. Unless you and Dell have agreed to a different discount, Dell's standard pricing policy for Dellbranded systems, which include both hardware and services in one discounted price, allocates the discount off list
price applicable to the service portion of the system to be equal to the overall calculated percentage discount off list
price on the entire system. Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and
reserves the right to cancel any orders resulting from such errors.
3
Shipping Charges; Taxes; Title; Risk of Loss.
Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that
occurs during shipping by a carrier selected by Dell is Dell's responsibility. Loss or damage that occurs during
shipping by a carrier selected by you is your responsibility. You must notify Dell within 30 days of the date of your
invoice or acknowledgement if you believe any part of your purchase is missing, wrong or damaged. Unless you
provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the
Product ship-to location, you are responsible for sales and other taxes associated with the order. Shipping dates are
estimates only. Title to software will remain with the applicable licensor(s).
4
Warranties.
THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED HARDWARE PRODUCT CAN BE FOUND
AT http://www.dell.com/policy/legal/warranty.htm OR IN THE DOCUMENTATION DELL PROVIDES WITH
THE PRODUCT. DELL MAKES NO WARRANTIES FOR SERVICE, SOFTWARE, OR NON-DELL BRANDED
PRODUCT. SUCH PRODUCT IS PROVIDED BY DELL "AS IS." WARRANTY AND SERVICE FOR NON-DELL
BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL
MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY
STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT.
WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY
SUCH WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE
ITEM TO BE WARRANTED OR SERVICED.
5
Software.
All software is provided subject to the license agreement that is part of the software package and you agree that you
will be bound by such license agreement.
Product Information Guide
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www.dell.com | support.dell.com
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Return Policies; Exchanges.
New and refurbished Product that you purchase directly from Dell (and not a third party) you may return or exchange
only in accordance with Dell's return policy in effect on the date of the invoice or acknowledgement. Any returns or
exchanges will be made in accordance with Dell's exchange policies in effect on the date of the return or exchange.
You must contact us directly before you attempt to return Product to obtain a Return Material Authorization
Number for you to include with your return. You must return Product to us in their original or equivalent packaging.
You are responsible for risk of loss, shipping and handling fees for returning or exchanging Product. Additional fees
may apply. Dell's return policy for Dell-branded Product can be found at:
http://www.dell.com/policy/legal/warranty.htm. Non-Dell branded software and peripheral return policies can be
found at: http://rcommerce.us.dell.com/rcomm/include/dw_policies.htm.
Refurbished Product return policies can be found at:
http://www.dell.com/us/en/dfh/topics/segtopic_nav_info_002_info.htm. If you fail to follow the return or exchange
instructions and policies provided by Dell, Dell is not responsible whatsoever for Product that is lost, damaged,
modified or otherwise processed for disposal or resale. If you are returning all components in an order, you will be
credited the full amount paid for the order. At Dell's discretion, credit for partial returns may be less than invoice or
individual component prices due to bundled or promotional pricing.
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Changed or Discontinued Product.
Dell's policy is one of ongoing update and revision. Dell may revise and discontinue Product at any time without
notice to you and this may affect information saved in your online "cart." Dell will ship Product that has the
functionality and performance of the Product ordered, but changes between what is shipped and what is described in
a specification sheet or catalog are possible. Parts used in repairing or servicing Product may be new, equivalent-tonew, or reconditioned.
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Service and Support.
Service offerings may vary from Product to Product. If you purchase optional services and support from Dell, Dell
and/or your third-party service provider will provide such service and support to you in the United States in
accordance with the terms and conditions located at
http://www.dell.com/us/en/gen/services/service_service_contracts.htm or as mailed to you. You may contact Dell for
more information, see http://www1.us.dell.com/content/topics/segtopic.aspx/contact/contact?c=us&l=en&s=gen
for contact information. Dell and/or the third-party service provider may at their discretion, revise their general and
optional service and support programs and the terms and conditions that govern them without prior notice to you.
Dell has no obligation to provide service or support until Dell has received full payment for the Product or
service/support contract you purchased. Dell is not obligated to provide service or support you purchase through a
third party and not Dell.
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Limitation of Liability.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT
NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS,
LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF
SERVICES AND SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL WILL NOT BE LIABLE
FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR
ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DELL IS NOT LIABLE OR RESPONSIBLE
FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT.
NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET
FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL
PURPOSE. DELL IS NOT LIABLE TO YOU FOR WARRANTIES, SUPPORT, OR SERVICE MADE BY OR
PURCHASED FROM A THIRD PARTY AND NOT DIRECTLY FROM DELL. DELL IS NOT
RESPONSIBLE FOR REPRESENTATIONS OR OMISSIONS MADE BY A THIRD PARTY.
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Product Information Guide
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Applicable Law; Not For Resale or Export.
You agree to comply with all applicable laws and regulations of the various states and of the United States. You agree
and represent that you are buying only for your own internal use only, and not for resale or export. Dell has separate
terms and conditions governing resale of Product by third parties and transactions outside the United States. Terms
and conditions for resale are located at: http://www.dell.com/policy/legal/termsofsale.htm.
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Governing Law.
THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED BY THE LAWS OF THE
STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.
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Headings.
The section headings used herein are for convenience of reference only and do not form a part of these terms and
conditions, and no construction or inference shall be derived there from.
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Binding Arbitration.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE,
WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW,
INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND DELL, its agents,
employees, principals, successors, assigns, affiliates (collectively for purposes of this paragraph, "Dell") arising from or
relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which
result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties
who are not signatories to this Agreement), Dell's advertising, or any related purchase SHALL BE RESOLVED
EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL
ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at
http://www.arb-forum.com
, or via telephone at 1-800-474-2371). The arbitration will be limited solely to the
dispute or controversy between customer and Dell. NEITHER CUSTOMER NOR DELL SHALL BE ENTITLED
TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM
AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. This
transaction involves interstate commerce, and this provision shall be governed by the Federal Arbitration Act 9
U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be
entered as a judgment in any court of competent jurisdiction. Dell will be responsible for paying any arbitration filing
fees and fees required to obtain a hearing to the extent such fees exceed the amount of the filing fee for initiating a
claim in the court of general jurisdiction in the state in which you reside. Each party shall pay for its own costs and
attorneys' fees, if any. However, if any party prevails on a statutory claim that affords the prevailing party attorneys'
fees, or if there is a written agreement providing for fees, the Arbitrator may award reasonable fees to the prevailing
party, under the standards for fee shifting provided by law. Information may be obtained and claims may be filed with
the NAF at P.O. Box 50191, Minneapolis, MN 55405. (REV 4/04)
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or
4-year limited warranty depending on the product purchased. To determine which warranty came with your hardware
product(s), see your packing slip or invoice. The following sections describe the limited warranties for the U.S., the
limited warranties for Canada,.
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded
hardware products, including Dell-branded peripheral products.
Product Information Guide
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www.dell.com | support.dell.com
What is not covered by this limited warranty?
This limited warranty does not cover:
•
Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, third-party software, or the reloading of software
•
Non-Dell-branded and Solution Provider Direct products and accessories
•
Problems that result from:
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External causes such as accident, abuse, misuse, or problems with electrical power
–
Servicing not authorized by Dell
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Usage that is not in accordance with product instructions
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Failure to follow the product instructions or failure to perform preventive maintenance
–
Problems caused by using accessories, parts, or components not supplied by Dell
•
Products with missing or altered Service Tags or serial numbers
•
Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR
PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER
THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following Dellbranded hardware:
•
Projector lamps carry a 90-day limited warranty.
The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period
is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited
warranties, at its discretion, but any changes will not be retroactive.
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Product Information Guide
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell
Service Tag or order number available.
Web Support
Individual Home Consumers:
U.S. Only
Technical Support
1-800-624-9896
Customer Service
1-800-624-9897
Individual Home Consumers who purchased through an
Employee Purchase Program:
Technical Support and Customer Service
1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service
1-800-456-3355
Medium, Large, or Global Commercial Customers, Healthcare
Customers, and Value-Added Resellers (VARs):
Technical Support and Customer Service
1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service
1-800-234-1490
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days
of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You
must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost
or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you
return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-current standard price for that part.
Product Information Guide
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We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the
product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer
to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that contract
for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement
parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all
parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by
going to Dell's website:
•
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
•
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
•
If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased
through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and
conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at
www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the
accuracy of the listings of products you purchase from a third party.
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you are satisfied with your purchases. That is why we
offer a Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell.
Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the
purchase price paid, less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories: Unless you have a separate agreement with Dell, all hardware, accessories,
peripherals, parts and unopened software still in its/their sealed package, excluding the products listed below, may be
returned within twenty-one (21) days from the date on the packing slip or invoice.
Exclusions from the foregoing return policy:
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Product Information Guide
•
New PowerEdge™, PowerConnect™, and PowerVault™ products (excluding PowerVault 160T tape libraries) may
be returned within thirty (30) days from the date on the packing slip or invoice, except that new PowerEdge™ SC
servers and n series products purchased from the Small and Medium Business Sales Division may only be
returned within fourteen (14) days from the date on the packing slip or invoice.
•
Application software or an operating system that has been installed by Dell may not be returned unless you return
the entire computer under the 21-day return policy, if applicable to your purchase (if not applicable to your
purchase, you may not return application software or an operating system).
•
Non-defective third party and Dell-branded software, peripheral, electronics and accessory products (for example:
televisions, printers, projectors, MP3 players, PDAs, battery chargers, un-preinstalled third party software, wireless
cards/access points/routers), including but not limited to those sold by or through Dell's "Software & Peripherals"
or "Electronics & Accessories" groups, may be returned within twenty-one (21) days from the date on the packing
slip or invoice, but a fifteen percent (15%) return fee may be deducted from any refund or credit.
•
Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault™ 160T tape
libraries, enterprise software, non-Dell branded enterprise products, software and/or software licenses, or any nonDell customized hardware and/or software product(s) may not be returned at any time.
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished
PowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30) days from the date on the
packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be
returned within fourteen (14) days of the date on the packing slip or invoice.
How to Return — To return products, e-mail or call Dell customer service to receive a Credit Return Authorization
Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer
documentation (or go to www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and
insure the shipment or accept the risk of loss or damage during shipment.
Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in
the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks,
CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted
data; or damaged or lost removable media.
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded
hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
•
Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, or the reloading of the software
•
Non-Dell branded and Solution Provider Direct products and accessories
•
Problems that result from:
Product Information Guide
11
www.dell.com | support.dell.com
–
External causes such as accident, abuse, misuse, or problems with electrical power
–
Servicing not authorized by Dell
–
Usage that is not in accordance with product instructions
–
Failure to follow the product instructions or failure to perform preventive maintenance
–
Problems caused by using accessories, parts, or components not supplied by Dell
•
Products with missing or altered Service Tags or serial numbers
•
Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR
INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT,
DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT
ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING
EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY
WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A
CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty
on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts only
90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if
we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties,
at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will
apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell
Service Tag or order number available.
Web Support
support.dell.com/ContactUs/ContactUsHome
.aspx?c=us&l=en&s=gen
Individual Home Consumers; Home Office and Small Business Customers:
Canada Only
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global Commercial Customers; Government,
Education, and Healthcare Customers; and Value-Added Resellers (VARs):
12
Product Information Guide
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463
Government or Education Customers, or Individual Home Consumers who
purchased through an Employee Purchase Program:
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for
Individual Consumers)
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days
of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise,
we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost
or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you
return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect.
We will also include a prepaid shipping container with each replacement part for your use in returning the replaced
part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the
product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer
to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by
calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract (mailed to you with your packing slip or invoice) for details on how to
obtain service.
Product Information Guide
13
www.dell.com | support.dell.com
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement
parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all
parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by
going to Dell’s website.
•
For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
•
For out-of-country transfers (outside of the original country of purchase), go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463
(Corporate Commercial or Government customers).
All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and
conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at
www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the
accuracy of the listings of products you purchase from a third party.
Total Satisfaction Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days
after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought
reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the
packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not
include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent
(15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a
written agreement with Dell, the agreement may contain different terms for the return of products than specified by this
policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization
Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their
original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also
prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return
software for a refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned
products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to return, for refund or credit only, either
application or operating system software that has been installed by Dell, the whole system must be returned, along with
any media and documentation that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products
purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software
and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals [Canada Only]").
14
Product Information Guide
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software
and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Thirdparty manufacturer warranties vary from product to product. Consult your product documentation for specific warranty
information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of
the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the
products we sell on the hundreds of different brands of computers available today. If you have questions about
compatibility, we recommend and encourage you to contact the third-party software and peripheral product
manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the
manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited
warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation
that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.
CAUTION: Safety Instructions
Read and follow these instructions when connecting and using your TV display to help ensure your own personal safety
and to protect your TV display from potential damage.
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may
result in exposure to shock, electrical hazards, and/or mechanical hazards.
•
•
When connecting your TV display to your computer, to help avoid damaging your computer, be sure that the
voltage selection switch on the power supply for the computer is set to match the alternating current (AC) power
available at your location:
–
115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as
South Korea (also 220 volts (V)/60 hertz (Hz)), and Taiwan,and 100V / 50Hz or 100V / 60Hz in Japan.
–
230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East.
Always be sure that your TV display is electrically rated to operate with the AC power available in your location.
NOTE: This TV display does not need or have a voltage selection switch for setting the AC voltage according to the ranges
defined in the Owner’s Manual.
•
Never insert anything metallic into the TV display openings. Doing so may create the danger of electric shock.
•
To avoid electric shock, never touch the inside of the TV display. Only a qualified technician should open the TV
display case.
•
Never use your TV display if the power cable has been damaged. Do not allow anything to rest on the power cable.
Keep the power cable away from where people could trip over it.
•
Be sure to grasp the plug, not the cable, when disconnecting the TV display from an electric socket.
Product Information Guide
15
www.dell.com | support.dell.com
•
Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with
one wider than the other. A grounding type plug has two blades and third grounding prong. The wide blade or
third prong are provided for your safety. When the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
•
Openings in the TV display cabinet are provided for ventilation. To prevent overheating, these openings should
not be blocked or covered. Avoid using the TV display on a bed, sofa, rug, or other soft surface, as doing so may
block the ventilation openings in the bottom of the cabinet. If you place the TV display in a bookcase or an
enclosed space, be sure to provide adequate ventilation and air flow.
•
Place your TV display display in a location with low humidity and minimum dust. Avoid places similar to a damp
basement or dusty hallway.
•
Do not expose the TV display to rain or use it near water (in kitchens, next to swimming pools, etc.). If the TV
display accidentally gets wet, unplug it and contact Dell immediately. You can clean the TV display with a damp
cloth when necessary, being sure to unplug the TV display first.
•
Place the TV display on a solid surface and treat it carefully. The screen is made of glass and can be damaged if
dropped or hit sharply. Use only with a cart, stand, tripod, bracket, or table capable to adequately support your TV
display. When a cart is used, use caution when moving the cart/ TV display combination to avoid injury from tipover. Contact Dell for mounting accessories.
•
Unplug this apparatus during lightning storms or when unused for long periods of time.
•
Locate your TV display near an easily accessible electric outlet.
•
If your TV display does not operate normally - in particular, if there are any unusual sounds or smells coming from
it - unplug it immediately and contact Dell.
•
Do not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover
should only be removed by qualified service personnel.
•
High temperatures can cause problems. Don't use your TV display in direct sunlight, and keep it away from
heaters, stoves, fireplaces, and other sources of heat.
•
Unplug your TV display from the electric outlet before any service is performed.
•
Damage Requiring Service — The appliance should be serviced by qualified service personnel when:
–
16
The power supply cord or the plug has been damaged
–
Objects have fallen, or liquid has been spilled into the appliance
–
The appliance has been exposed to rain
–
The appliance does not appear to operate normally or exhibits a marked change in performance
–
The appliance has been dropped, or the enclosure damaged.
Product Information Guide
•
Tilt/Stability — All televisions must comply with recommended international global safety standards for tilt and
stability properties of its cabinets design.
•
Do not compromise these design standards by applying excessive pull force to the front, or top of the cabinet
which could ultimately overturn the product.
•
Do not place electronic equipment/toys on the top of the set. As such items could unsuspectingly fall from the
top of the set and cause product damage and/or personal injury.
•
Wall or Ceiling Mounting — The TV display should be mounted to a wall or ceiling only as recommended by the
manufacturer.
•
Power Lines -— An outdoor antenna should be located away from power lines.
•
Outdoor Antenna Grounding — If an outside antenna is connected to the receiver, be sure the antenna system is
grounded so as to provide some protection against voltage surges and built up static charges. Section 810 of the
National Electric Code. ANSI/NFPA No.70-1984, provides information with respect to proper grounding of the
mats and supporting structure grounding of the lead-in wire to and antenna-discharge unit, size of grounding
connectors, location of antenna-discharge unit, connection to grounding electrodes and requirements for the
grounding electrode.
Example of Antenna Grounding as per National Electrical Code (NEC)
Ground Clamp
Antenna Lead in Wire
Antenna Discharge Unit
(NEC section 810-20)
Grounding Conductors
(NEC section 810-21)
Electric Service Equipment
Ground Clamp
Power service grounding electrode system
(NEC Art 250 , Part H )
•
See the limited warranty section for service of your TV display. Servicing is required when the TV display has been
damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen
into TV display the TV display has been exposed to rain or moisture, does not operate normally, or has been
dropped.
•
Keep these instruction.
•
Heed all warning.
•
Clean only with a dry cloth.
NOTE: This note is for cabel TV display installers, Article 820-40 of the NEC that provides guidelines for proper grounding
and, in particular, specifies that the cable ground shall be connected to the grounding system fo the building, as close to the
point of cable entry as practical.
Product Information Guide
17
www.dell.com | support.dell.com
SAFETY: Lamp Disposal (U.S. only)
Hg
LAMP(S) INSIDE THIS PRODUCT CONTAIN(S) MERCURY AND MUST BE
RECYCLED OR DISPOSED OF ACCORDING TO LOCAL, STATE OR FEDERAL LAWS.
FOR MORE INFORMATION, GO TO WWW.DELL.COM/HG OR CONTACT THE
ELECTRONIC INDUSTRIES ALLIANCE AT WWW.EIAE.ORG.
Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal
leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or
repeatedly interrupts a licensed radio communications service. Radio communications services include but are not
limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal
Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices,
including computers, contribute to the electromagnetic environment.
Electromagnetic Compatibility is the ability of items of electronic equipment to function properly together in the
electronic environment. While this computer has been designed and determined to be compliant with regulatory
agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference with radio communications services, which can be determined by turning the
equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
•
Reorient the receiving antenna.
•
Relocate the TV display with respect to the receiver.
•
Move the TV display away from the receiver.
•
Plug the TV display into a different outlet so that the TV display and the receiver are on different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional
suggestions.
Dell™ computers are designed, tested, and classified for their intended electromagnetic environment. These
electromagnetic environment classifications generally refer to the following harmonized definitions:
•
Class A is typically for business or industrial environments.
•
Class B is typically for residential environments.
Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O) devices,
monitors, and so on, that are integrated into or connected to the computer should match the electromagnetic
environment classification of the computer.
A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell device to reduce
the possibility of interference with radio communications services. Using shielded cables ensures that you maintain
the appropriate Electromagnetic Compatibility classification for the intended environment. For parallel printers, a
cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at
accessories.us.dell.com/sna/category.asp?category_id=4117.
Most Dell computers are classified for Class B environments. However, the inclusion of certain options can change the
rating of some configurations to Class A. To determine the electromagnetic classification for your computer or device,
see the following sections specific for each regulatory agency. Each section provides country-specific Electromagnetic
Compatibility/EMI or product safety information.
18
Product Information Guide
Federal Communications Commission (FCC) Notice (U.S. Only)
Caution: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
•
Reorient or relocate receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received including interference that may cause undesired operation.
Instructions to Users: This equipment complies with the requirements of FCC (Federal Communication Commission)
equipment provided that following conditions are met.
Video inputs: The input signal amplitude must not exceed the specified level.
NOTICE: Changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
IC Notice (Canada Only)
Most Dell digital apparatus are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3
(ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your Dell digital
apparatus, examine all registration labels located on the bottom, side, or the back panel of your digital apparatus. A
statement in the form of "IC Class A ICES-003" or "IC Class B ICES-003" will be located on one of these labels. Note
that Industry Canada regulations provide that changes or modifications not expressly approved by Dell could void your
authority to operate this equipment.
This Class B (or Class A, if so indicated on the registration label) digital apparatus meets the requirements of the
Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la Classe B (ou Classe A, si ainsi indiqué sur l’étiquette d’enregistration) respecte
toutes les exigences du Reglement sur le Materiel Brouilleur du Canada.
Product Information Guide
19
www.dell.com | support.dell.com
CE Notice (European Union)
Marking by the symbol
indicates compliance of this Dell TV display to the Electromagnetic Compatibility
Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC of the European Union. Such marking is indicative
that this Dell system meets the following technical standards:
•
EN 55022 — "Information Technology Equipment — Radio Disturbance Characteristics — Limits and Methods
of Measurement."
•
EN 55024 — "Information Technology Equipment — Immunity Characteristics — Limits and Methods of
Measurement."
•
EN 61000-3-2 — "Electromagnetic Compatibility - Part 3: Limits - Section 2: Limits for Harmonic Current
Emissions (Equipment Input Current Up to and Including 16 A Per Phase)."
•
EN 61000-3-3 — "Electromagnetic Compatibility - Part 3: Limits - Section 3: Limitation of Voltage Fluctuations
and Flicker in Low-Voltage Supply Systems for Equipment With Rated Current Up to and Including 16 A."
•
EN 60950 — "Safety of Information Technology Equipment."
NOTE: EN 55022 emissions requirements provide for two classifications:
•
Class A is for typical commercial areas.
•
Class B is for typical domestic areas.
To determine which classification applies to your TV display, examine the FCC or ICES information on the regulatory
label located on the back, side, or bottom panel of the TV display. If the FCC or ICES information on the label indicates
a Class A rating, the following Class A warning applies to your TV display:
RF INTERFERENCE WARNING: This is a Class A product. In a domestic environment this product may cause
radio frequency (RF) interference, in which case the user may be required to take adequate measures.
If the FCC or ICES information on the label indicates a Class B rating, the following Class B statement applies to your
TV display:
This Dell device is classified for use in a typical Class B domestic environment.
A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at
Dell Inc. Products Europe BV, Limerick, Ireland.
20
Product Information Guide
CE Mark Notice
This equipment complies with the essential requirements of the European Union Directive 1999/5/EC.
Product Information Guide
21
www.dell.com | support.dell.com
VCCI Notice (Japan Only)
Most Dell TVs are classified by the Voluntary Control Council for Interference (VCCI) as Class B information
technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to
Class A. ITE, including devices, integrated into or connected to the TV should match the electromagnetic environment
classification (Class A or B) of the TV.
To determine which classification applies to your TV, examine the regulatory labels/markings located on the bottom,
side, or back panel of your TV. Once you have determined your TV’s VCCI classification, read the appropriate VCCI
notice (see "VCCI Class A ITE Regulatory Mark" or "VCCI Class B ITE Regulatory Mark").
Class A ITE
This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) for
information technology equipment. If this equipment is used in a domestic environment, radio disturbance may arise.
When such trouble occurs, the user may be required to take corrective actions.
VCCI Class A ITE Regulatory Mark
If the regulatory label includes the following marking, your TV is a Class A product:
VCCI
Class B ITE
This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for
information technology equipment. If this equipment is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
VCCI Class B ITE Regulatory Mark
If the regulatory label includes the following marking, your TV is a Class B product:
22
Product Information Guide
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (technical support)
•
premiersupport.dell.com (technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, technical support specific to Dell Inspiron™ XPS computers is available at a
separate telephone number listed for participating countries. If you do not see a telephone number listed that is
specific for Inspiron XPS computers, you may contact Dell through the technical support number listed and
your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use, contact a
local or an international operator.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Website: www.dell.com.ar
International Access Code: 00
Country Code: 54
E-mail for desktop and portable computers:
[email protected]
City Code: 11
E-mail for servers and EMC® storage products:
[email protected]
Customer Care
toll-free: 0-800-444-0730
Tech Support
toll-free: 0-800-444-0733
Tech Support Services
toll-free: 0-800-444-0724
General Support
0-810-444-3355
toll-free: 800-1578
Product Information Guide
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www.dell.com | support.dell.com
Country (City)
International Access Code
Country Code
City Code
Australia (Sydney)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail (Australia): [email protected]
International Access Code: 0011 E-mail (New Zealand): [email protected]
Country Code: 61
Home and Small Business
1-300-655-533
City Code: 2
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Technical Support (portables and desktops)
toll-free: 1-300-655-533
Technical Support (servers and workstations)
toll-free: 1-800-733-314
toll-free: 1-800-808-385
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Austria (Vienna)
Website: support.euro.dell.com
International Access Code: 900
E-mail: [email protected]
Country Code: 43
Home/Small Business Sales
0820 240 530 00
City Code: 1
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business Technical Support
0820 240 530 14
Preferred Accounts/Corporate Technical Support
Switchboard
0660 8779
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
24
Product Information Guide
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
E-mail for French-speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Country Code: 32
City Code: 2
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support for Inspiron XPS computers only
02 481 92 96
Technical Support for all other Dell computers
02 481 92 88
Technical Support Fax
02 481 92 95
Customer Care
02 713 15 .65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code: 00
Customer Support, Technical Support
Country Code: 55
Technical Support Fax
City Code: 51
Customer Care Fax
0800 90 3355
51 481 5470
51 481 5480
Sales
0800 90 3390
British Virgin Islands
General Support
Brunei
Customer Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
toll-free: 1-866-278-6820
Canada (North York, Ontario)
Online Order Status: www.dell.ca/ostatus
International Access Code: 011
AutoTech (automated technical support)
toll-free: 1-800-247-9362
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-387-5757
Technical Support (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
1-877-335-5767
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
1 866 440 3355
Product Information Guide
25
www.dell.com | support.dell.com
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Cayman Islands
General Support
Chile (Santiago)
Sales, Customer Support, and Technical Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
1-800-805-7541
toll-free: 1230-020-4823
Country Code: 56
City Code: 2
China (Xiamen)
Technical Support website: support.dell.com.cn
Country Code: 86
Technical Support E-mail: [email protected]
City Code: 592
Customer Care E-mail: [email protected]
Technical Support Fax
Technical Support (Dell™ Dimension™ and
Inspiron)
toll-free: 800 858 2969
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, switches,
routers, and so on)
toll-free: 800 858 2920
Technical Support (printers)
toll-free: 800 858 2311
Customer Care
toll-free: 800 858 2060
Customer Care Fax
26
592 818 1350
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Product Information Guide
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 420
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Tech Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/dk/da/emaildell/
Country Code: 45
Technical Support for Inspiron XPS computers only
7010 0074
Technical Support for all other Dell computers
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica
General Support
toll-free: 1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
General Support
toll-free: 999-119
General Support
01-899-753-0777
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: support.euro.dell.com/fi/fi/emaildell/
Country Code: 358
Technical Support
09 253 313 60
City Code: 9
Customer Care
09 253 313 38
Fax
09 253 313 99
Switchboard
09 253 313 00
Product Information Guide
27
www.dell.com | support.dell.com
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/fr/fr/emaildell/
Country Code: 33
Home and Small Business
City Codes: (1) (4)
Technical Support for Inspiron XPS computers only
0825 387 129
Technical Support for all other Dell computers
0825 387 270
Customer Care
0825 823 833
Switchboard
Switchboard (calls from outside of France)
0825 004 700
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Langen)
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 49
Technical Support for Inspiron XPS computers only
06103 766-7222
City Code: 6103
Technical Support for all other Dell computers
06103 766-7200
Home/Small Business Customer Care
28
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Product Information Guide
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Greece
Website: support.euro.dell.com
International Access Code: 00
Country Code: 30
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
General Support
toll-free: 1-866-540-3355
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
Hong Kong
Website: support.ap.dell.com
International Access Code: 001
Technical Support E-mail: [email protected]
Country Code: 852
Technical Support (Dimension and Inspiron)
2969 3188
Technical Support (OptiPlex, Latitude, and Dell
Precision)
2969 3191
Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)
2969 3196
Customer Care
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
3416 0912
Home and Small Business Division
India
2969 3105
Technical Support
1600 33 8045
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
Product Information Guide
29
www.dell.com | support.dell.com
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 16
E-mail: [email protected]
Country Code: 353
Technical Support for Inspiron XPS computers only
1850 200 722
City Code: 1
Technical Support for all other Dell computers
1850 543 543
U.K. Technical Support (dial within U.K. only)
0870 908 0800
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
U.K. Sales (dial within U.K. only)
01 204 4014
01 204 4014
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 39
Home and Small Business
City Code: 02
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
Jamaica
30
General Support (dial from within Jamaica only)
Product Information Guide
02 577 821
1-800-682-3639
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001
Technical Support (servers)
Country Code: 81
Technical Support outside of Japan (servers)
City Code: 44
Technical Support (Dimension and Inspiron)
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
Latitude)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers,
routers)
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-981-690
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
Technical Support
toll-free: 080-200-3800
International Access Code: 001
Sales
toll-free: 080-200-3600
Country Code: 82
Customer Service (Penang, Malaysia)
City Code: 2
Fax
2194-6202
Switchboard
2194-6000
604 633 4949
Technical Support (Electronics and Accessories)
toll-free: 080-200-3801
Product Information Guide
31
www.dell.com | support.dell.com
Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 352
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
3420808075
toll-free: 080016884
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
Macao
Technical Support
Country Code: 853
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
toll-free: 0800 105
Malaysia (Penang)
Website: support.ap.dell.com
International Access Code: 00
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 88 0193
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 88 1306
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 88 1386
Country Code: 60
City Code: 4
Customer Service (Penang, Malaysia)
32
04 633 4949
toll-free: 1 800 888 202
toll-free: 1 800 888 213
Product Information Guide
Country (City)
International Access Code
Country Code
City Code
Mexico
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979
Customer Technical Support
International Access Code: 00
Country Code: 52
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
General Support
toll-free: 1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for Inspiron XPS computers only
020 674 45 94
Country Code: 31
Technical Support for all other Dell computers
020 674 45 00
City Code: 20
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
New Zealand
E-mail (New Zealand): [email protected]
International Access Code: 00
E-mail (Australia): [email protected]
Country Code: 64
Technical Support (for desktop and portable
computers)
toll-free: 0800 446 255
Technical Support (for servers and workstations)
toll-free: 0800 443 563
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
0800 441 566
Product Information Guide
33
www.dell.com | support.dell.com
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
General Support
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/no/no/emaildell/
Country Code: 47
Technical Support
671 16882
Relational Customer Care
671 17575
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/pt/en/emaildell/
Country Code: 351
Technical Support
Customer Care
Sales
Fax
001-800-220-1006
707200149
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
21 424 01 12
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free: 1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
34
Product Information Guide
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Singapore (Singapore)
Website: support.ap.dell.com
International Access Code: 005
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1800 394 7430
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 394 7488
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 394 7478
Country Code: 65
Customer Service (Penang, Malaysia)
604 633 4949
toll-free: 1 800 394 7412
toll-free: 1 800 394 7419
Slovakia (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 421
Technical Support
02 5441 5727
Customer Care
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
South Africa (Johannesburg)
Website: support.euro.dell.com
International Access Code:
E-mail: [email protected]
09/091
011 709 7713
Country Code: 27
Technical Support
011 709 7710
City Code: 11
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)
604 633 4810
Southeast Asian and Pacific
Countries
Product Information Guide
35
www.dell.com | support.dell.com
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 34
Home and Small Business
City Code: 91
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/se/sv/emaildell/
Country Code: 46
Technical Support
08 590 05 199
City Code: 8
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: [email protected]
Country Code: 41
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
City Code: 22
36
20 140 14 44
Technical Support Fax
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Product Information Guide
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Taiwan
Website: support.ap.dell.com
International Access Code: 002
E-mail: [email protected]
Country Code: 886
Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)
toll-free: 00801 86 1011
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 00801 60 1256
toll-free: 00801 65 1228
toll-free: 00801 651 227
Thailand
Website: support.ap.dell.com
International Access Code: 001
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Country Code: 66
Customer Service (Penang, Malaysia)
604 633 4949
Corporate Sales
toll-free: 1800 006 009
toll-free: 1800 006 006
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free: 1-866-540-3355
Product Information Guide
37
www.dell.com | support.dell.com
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
Country Code: 44
City Code: 1344
Uruguay
38
E-mail: [email protected]
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (direct and general)
0870 908 0800
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Home and Small Business Fax
0870 907 4006
General Support
Product Information Guide
toll-free: 000-413-598-2521
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Consumer (Home and Home Office)
Technical Support
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Technical Support
toll-free: 1-800-822-8965
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Printers and Projectors Technical Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
Product Information Guide
39
40
Product Information Guide
www.dell.com | support.dell.com
TV LCD de Dell™
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Agosto 2005
Rev. A02
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
. . . . . . . . . . . . . . . . .
45
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48
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. . . . . . . . .
58
. . . . . . . . . . . . . . . . . . . . . . . . . . .
59
56
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60
60
61
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Contenido
1
2
3
4
Garantías.
LAS GARANTÍAS LIMITADAS APLICABLES A LOS PRODUCTOS DE HARDWARE DE MARCA DELL SE
ENCUENTRAN DISPONIBLES EN LA DIRECCIÓN http://www.dell.com/policy/legal/warranty.htm O EN
LA DOCUMENTACIÓN QUE DELL FACILITA CON EL PRODUCTO. DELL NO OFRECE NINGUNA
GARANTÍA PARA SERVICIOS, SOFTWARE O PRODUCTOS QUE NO SEAN DE LA MARCA DELL. DELL
OFRECE ESTE PRODUCTO “TAL CUAL”. LA GARANTÍA Y EL SERVICIO DE LOS PRODUCTOS QUE NO
SEAN DE LA MARCA DELL, SI EXISTEN, LOS OFRECE EL FABRICANTE ORIGINAL, NO DELL. DELL
45
www.dell.com | support.dell.com
NO OFRECE NINGUNA GARANTÍA EXPRESA, SALVO LAS QUE FIGURAN EN LA DECLARACIÓN DE
GARANTÍA DE DELL CORRESPONDIENTE Y QUE ENTRA EN VIGOR EL DÍA DE LA FECHA DE LA
FACTURA, ALBARÁN O RECIBO DE COMPRA. LAS GARANTÍAS Y EL SERVICIO SE APLICARÁN, Y DELL
TENDRÁ LA OBLIGACIÓN DE CUMPLIR TALES GARANTÍAS Y SERVICIOS UNA VEZ QUE HAYA
RECIBIDO EL PAGO COMPLETO DEL ELEMENTO QUE SE VA A GARANTIZAR U OFRECER SERVICIO.
5
6
7
8
9
Limitación de responsabilidad.
DELL DENIEGA RESPONSABILIDAD MÁS ALLÁ DE LOS RECURSOS AQUÍ ESTABLECIDOS,
INCLUYENDO PERO SIN LIMITARSE A, CUALQUIER RESPONSABILIDAD DERIVADA DE LOS
PRODUCTOS QUE NO ESTÉN DISPONIBLES PARA SU USO, PÉRDIDA DE BENEFICIOS, PÉRDIDA DE
BENEFICIOS COMERCIALES, PÉRDIDA O DAÑO DE DATOS O DE SOFTWARE O EL SUMINISTRO
46
DE LOS SERVICIOS Y EL SOPORTE. SALVO LO DISPUESTO AQUÍ EXPRESAMENTE, DELL NO SERÁ
RESPONSABLE DE NINGÚN DAÑO ESPECIAL, INCIDENTAL, INDIRECTO, CONSECUENCIAL O
SANCIONADOR, INCLUSO SI SE LE AVISA DE LA POSIBILIDAD DE DICHOS DAÑOS, O POR
CUALQUIER RECLAMACIÓN POR TERCEROS. USTED ACEPTA LO AQUÍ DISPUESTO PARA CUALQUIER
RESPONSABILIDAD RELACIONADA CON LA ADQUISICIÓN DEL PRODUCTO, DELL NO SE HACE
RESPONSABLE DE LOS DAÑOS QUE SUPEREN EL IMPORTE DE LA FACTURA CORRESPONDIENTE AL
PRODUCTO. A MENOS QUE ALGÚN APARTADO DE ESTE CONTRATO ESPECIFIQUE LO CONTRARIO,
LOS RECURSOS ESTABLECIDOS EN EL CONTRATO SE APLICARÁN AUNQUE NO CUMPLAN SU
OBJETIVO PRINCIPAL. DELL NO SE HACE RESPONSABLE DE LAS GARANTÍAS, SOPORTE O
SERVICIO REALIZADO O ADQUIRIDO DE TERCEROS Y NO DIRECTAMENTE DE DELL. DELL NO
ASUME RESPONSABILIDAD ALGUNA POR LAS REPRESENTACIONES U OMISIONES REALIZADAS
POR TERCEROS.
10
11
Ley vigente.
ESTE CONTRATO Y LAS VENTAS SUJETAS AL MISMO ESTARÁN REGIDAS POR LAS LEYES DEL
ESTADO DE TEXAS, INDEPENDIENTEMENTE DE LOS CONFLICTOS LEGALES.
12
13
47
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•
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Servicio no autorizado por Dell
–
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ESTA GARANTÍA LE OTORGA DERECHOS LEGALES ESPECÍFICOS, Y PUEDE QUE TAMBIÉN
TENGA OTROS DERECHOS EN FUNCIÓN DEL ESTADO EN QUE RESIDA (O DE LA JURISDICCIÓN).
LA RESPONSABILIDAD DE DELL POR UN FUNCIONAMIENTO INCORRECTO O DEFECTOS EN EL
HARDWARE SE LIMITA A LA REPARACIÓN O REEMPLAZO SEGÚN ESTABLECE ESTA DECLARACIÓN
DE GARANTÍA. TODAS LAS GARANTÍAS EXPRESAS E IMPLÍCITAS DEL PRODUCTO, INCLUIDAS
PERO SIN LIMITARSE A, LAS GARANTÍAS IMPLÍCITAS Y CONDICIONES DE COMERCIABILIDAD E
IDONEIDAD PARA UN FIN DETERMINADO, ESTÁN LIMITADAS EN EL TIEMPO A LA DURACIÓN DEL
PERÍODO DE GARANTÍA LIMITADO REFLEJADO EN EL ALBARÁN O FACTURA. NO SE APLICARÁ
NINGUNA GARANTÍA, NI EXPRESA NI IMPLÍCITA, DESPUÉS DE QUE EL PERÍODO DE GARANTÍA
LIMITADA HAYA CADUCADO. ALGUNOS ESTADOS NO PERMITEN LIMITACIONES EN LA DURACIÓN
DE LA GARANTÍA IMPLÍCITA, POR LO QUE PUEDE QUE ESTA LIMITACIÓN NO SE APLIQUE EN
SU CASO.
NO ASUMIMOS RESPONSABILIDADES MÁS ALLÁ DE LOS RECURSOS OFRECIDOS EN ESTA
GARANTÍA LIMITADA O POR DAÑOS INCIDENTALES O CONSECUENCIALES, INCLUIDAS, PERO
SIN LIMITARSE A, LAS RESPONSABILIDADES POR DEMANDAS DE TERCEROS EN SU CONTRA POR
DAÑOS, PRODUCTOS QUE NO ESTÉN DISPONIBLES PARA SU USO O PÉRDIDA DE DATOS O DE
48
SOFTWARE. NO NOS HAREMOS RESPONSABLES EN NINGÚN CASO DE IMPORTES SUPERIORES AL
PAGADO POR EL PRODUCTO OBJETO DE DEMANDA. DICHO IMPORTE REPRESENTA LA CANTIDAD
MÁXIMA DE LA QUE NOS HACEMOS RESPONSABLES.
ALGUNOS ESTADOS NO PERMITEN LA EXCLUSIÓN O LIMITACIÓN DE DAÑOS INCIDENTALES O
CONSECUENCIALES, POR LO QUE PUEDE QUE LA LIMITACIÓN O EXCLUSIÓN ANTERIOR NO SE
APLIQUE EN SU CASO.
support.dell.com/ContactUs/ContactUsHome
.aspx?c=us&l=en&s=gen
Clientes particulares:
Soporte técnico
1-800-624-9896
1-800-624-9897
1-800-822-8965
1-800-456-3355
1-800-822-8965
1-800-234-1490
49
www.dell.com | support.dell.com
50
•
Si Usted es un cliente particular, visite www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
•
•
•
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51
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•
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ESTA GARANTÍA LE OTORGA DERECHOS LEGALES ESPECÍFICOS, Y PUEDE QUE TAMBIÉN TENGA
OTROS DERECHOS QUE VARÍAN DE UNA REGIÓN A OTRA. LA RESPONSABILIDAD DE DELL POR UN
FUNCIONAMIENTO INCORRECTO O DEFECTOS EN EL PRODUCTO SE LIMITA A LA REPARACIÓN O
REEMPLAZO SEGÚN ESTABLECE ESTA DECLARACIÓN DE GARANTÍA, DURANTE LA DURACIÓN DEL
PERÍODO DE GARANTÍA REFLEJADO EN EL ALBARÁN O FACTURA. SALVO LAS GARANTÍAS EXPRESAS
INCLUIDAS EN ESTA DECLARACIÓN DE GARANTÍA, DELL EXCLUYE EL RESTO DE GARANTÍAS O
CONDICIONES, EXPRESAS O IMPLÍCITAS, INCLUIDAS PERO SIN LIMITARSE A LAS GARANTÍAS
Y CONDICIONES IMPLÍCITAS DE COMERCIABILIDAD E IDONEIDAD PARA UN FIN DETERMINADO,
LEGAL O DE CUALQUIER OTRO TIPO. ALGUNAS REGIONES NO PERMITEN LA EXCLUSIÓN DE CIERTAS
GARANTÍAS O CONDICIONES IMPLÍCITAS, O LIMITACIONES SOBRE LA DURACIÓN DE UNA GARANTÍA
O CONDICIÓN IMPLÍCITA. POR LO TANTO, PUEDE QUE LAS EXCLUSIONES Y LIMITACIONES
ANTERIORES NO SE APLIQUEN EN SU CASO.
52
NO ASUMIMOS RESPONSABILIDADES MÁS ALLÁ DE LOS RECURSOS OFRECIDOS EN ESTA GARANTÍA
LIMITADA O POR DAÑOS ESPECIALES, INDIRECTOS, INCIDENTALES O CONSECUENCIALES,
INCLUIDAS, PERO SIN LIMITARSE A, LAS RESPONSABILIDADES POR DEMANDAS DE TERCEROS EN
SU CONTRA POR DAÑOS, PRODUCTOS QUE NO ESTÉN DISPONIBLES PARA SU USO O PÉRDIDA DE
DATOS O DE SOFTWARE. NO NOS HAREMOS RESPONSABLES EN NINGÚN CASO DE IMPORTES
SUPERIORES AL PAGADO POR EL PRODUCTO OBJETO DE DEMANDA. DICHO IMPORTE
REPRESENTA LA CANTIDAD MÁXIMA DE LA QUE NOS HACEMOS RESPONSABLES.
ALGUNAS REGIONES NO PERMITEN LA EXCLUSIÓN O LIMITACIÓN DE DAÑOS ESPECIALES,
INDIRECTOS, INCIDENTALES O CONSECUENCIALES, POR LO QUE PUEDE QUE LA LIMITACIÓN
O EXCLUSIÓN ANTERIOR NO SE APLIQUE EN SU CASO.
1-800-847-4096
Soporte técnico
1-800-387-5757
1-800-326-9463
Soporte técnico
1-800-387-5757
53
www.dell.com | support.dell.com
54
•
•
55
www.dell.com | support.dell.com
•
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•
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LAS LÁMPARAS SITUADAS EN EL INTERIOR DE ESTE PRODUCTO CONTIENEN
MERCURIO Y SE DEBEN RECICLAR O DESECHAR EN FUNCIÓN DE LAS LEYES
LOCALES, ESTATALES O FEDERALES. PARA OBTENER MÁS INFORMACIÓN, VISITE
WWW.DELL.COM/HG O PÓNGASE EN CONTACTO CON LA ALIANZA DE INDUSTRIAS
ELECTRÓNICAS (ELECTRONIC INDUSTRIES ALLIANCE) EN LA DIRECCIÓN WEB
WWW.EIAE.ORG.
58
•
•
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59
www.dell.com | support.dell.com
•
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60
•
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La clase A corresponde a áreas comerciales comunes.
•
La clase B corresponde a áreas domésticas comunes.
61
www.dell.com | support.dell.com
62
VCCI
63
www.dell.com | support.dell.com
www.dell.com
•
support.dell.com (soporte técnico)
•
Anguila
Soporte general
gratuito: 800-335-0031
Antigua y Barbuda
Soporte general
1-800-805-5924
Sitio Web: www.dell.com.ar
gratuito: 0-800-444-0730
Soporte técnico
gratuito: 0-800-444-0733
gratuito: 0-800-444-0724
Ventas
Aruba
64
0-810-444-3355
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Australia (Sidney)
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1-300-655-533
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Ventas corporativas
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Fax
gratuito: 1-800-818-341
Sitio Web: support.euro.dell.com
0820 240 530 00
0820 240 530 49
0820 240 530 14
0820 240 530 16
0820 240 530 14
Soporte técnico corporativo o de cuentas
preferentes
Centralita
0660 8779
0820 240 530 00
Bahamas
Soporte general
gratuito: 1-866-278-6818
Barbados
Soporte general
1-800-534-3066
65
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Sitio Web: support.euro.dell.com
Soporte técnico sólo para ordenadorse Inspiron XPS
02 481 92 96
02 481 92 88
02 481 92 95
02 713 15 .65
Ventas corporativas
02 481 91 00
Fax
02 481 92 99
Centralita
02 481 91 00
Bermudas
Soporte general
1-800-342-0671
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Soporte general
gratuito: 800-10-0238
Brasil
Sitio Web: www.dell.com/br
0800 90 3355
51 481 5470
51 481 5480
Ventas
Soporte general
Brunei
604 633 4966
604 633 4949
Ventas de transacciones (Penang, Malasia)
604 633 4955
66
0800 90 3390
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Canadá (North York, Ontario)
gratuito: 1-800-247-9362
gratuito: 1-800-326-9463
gratuito: 1-800-847-4096
gratuito: 1-800-387-5757
Chile (Santiago)
1-877-335-5767
gratuito: 1-800-387-5752
gratuito: 1-800-387-5755
gratuito: 1-800-847-4096
Soporte general
1 866 440 3355
1-800-805-7541
gratuito: 1230-020-4823
67
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China (Xiamen)
Sitio Web de soporte técnico: support.dell.com.cn
592 818 1350
Soporte técnico (Dell™, Dimension™ e Inspiron)
gratuito: 800 858 2969
gratuito: 800 858 0950
gratuito: 800 858 0960
gratuito: 800 858 2920
Soporte técnico (impresoras)
gratuito: 800 858 2311
gratuito: 800 858 2060
592 818 1308
gratuito: 800 858 2222
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gratuito: 800 858 2628
Grandes cuentas corporativas – Zona norte
gratuito: 800 858 2999
gratuito: 800 858 2955
gratuito: 800 858 2020
gratuito: 800 858 2669
gratuito: 800 858 2572
gratuito: 800 858 2355
gratuito: 800 858 2811
gratuito: 800 858 2621
Soporte general
980-9-15-3978
Costa Rica
Soporte general
0800-012-0435
68
Sitio Web: support.euro.dell.com
Dinamarca (Copenhague)
22537 2727
22537 2707
Fax
22537 2714
22537 2728
Centralita
22537 2711
Sitio Web: support.euro.dell.com
Soporte técnico sólo para ordenadorse Inspiron XPS
7010 0074
7023 0182
7023 0184
3287 5505
3287 1200
3287 1201
3287 5000
3287 5001
Dominica
Soporte general
gratuito: 1-866-278-6821
Republica Dominicana
Soporte general
1-800-148-0530
Soporte general
gratuito: 999-119
Soporte general
01-899-753-0777
Finlandia (Helsinki)
Sitio Web: support.euro.dell.com
Soporte técnico
09 253 313 60
09 253 313 38
Fax
09 253 313 99
Centralita
69
www.dell.com | support.dell.com
Sitio Web: support.euro.dell.com
Soporte técnico sólo para ordenadorse Inspiron XPS
0825 387 129
0825 387 270
0825 823 833
Centralita
0825 004 700
04 99 75 40 00
Ventas
0825 004 700
Fax
0825 004 701
04 99 75 40 01
Corporativo
Alemania (Langen)
Soporte técnico
0825 004 719
0825 338 339
Centralita
01 55 94 71 00
Ventas
01 55 94 71 00
Fax
01 55 94 71 01
Sitio Web: support.euro.dell.com
06103 766-7222
06103 766-7200
70
0180-5-224400
06103 766-9570
06103 766-9420
06103 766-9560
06103 766-9555
Centralita
06103 766-7000
Sitio Web: support.euro.dell.com
Soporte técnico
00800-44 14 95 18
Servicio de soporte técnico Oro
00800-44 14 00 83
Centralita
2108129810
Centralita del servicio Oro
2108129811
Ventas
2108129800
Fax
2108129812
Granada
Soporte general
Guatemala
Soporte general
1-800-999-0136
Guyana
Soporte general
gratuito: 1-877-270-4609
Hong Kong
Sitio Web: support.ap.dell.com
gratuito: 1-866-540-3355
India
Soporte técnico (Dimension e Inspiron)
2969 3188
2969 3191
Soporte técnico (PowerApp™, PowerEdge™,
PowerConnect™ y PowerVault™)
2969 3196
3416 0910
3416 0907
3416 0908
Departamento de medianas empresas
3416 0912
2969 3105
Soporte técnico
1600 33 8045
1600 33 8044
1600 33 8046
71
www.dell.com | support.dell.com
Sitio Web: support.euro.dell.com
Dell
1850 200 722
1850 543 543
0870 908 0800
01 204 4014
01 204 4014
Italia (Milán)
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
Fax/Fax de ventas
01 204 0103
Centralita
01 204 4444
Sitio Web: support.euro.dell.com
Soporte técnico
02 577 826 90
02 696 821 14
Fax
02 696 821 13
Centralita
02 696 821 12
Corporativo
Soporte técnico
02 577 826 90
02 577 825 55
Fax
02 575 035 30
Centralita
Jamaica
72
02 577 821
1-800-682-3639
Sitio Web: support.jp.dell.com
gratuito: 0120-198-498
81-44-556-4162
gratuito: 0120-198-226
81-44-520-1435
gratuito: 0120-198-433
81-44-556-3894
gratuito: 0120-981-690
81-44-556-3468
044-556-3490
Servicio de pedidos automático durante 24 horas
044-556-3801
044-556-4240
Departamento de ventas de empresas (hasta 400
empleados)
044-556-1465
044-556-3433
044-556-3430
044-556-1469
044-556-3469
Usuario particular
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Centralita
044-556-4300
gratuito: 080-200-3800
Soporte técnico
gratuito: 080-200-3600
604 633 4949
2194-6202
Centralita
2194-6000
gratuito: 080-200-3801
73
www.dell.com | support.dell.com
512 728-4093
512 728-3619
512 728-3883
Ventas (Austin, Texas, EE.UU.)
512 728-4397
Fax de ventas (Austin, Texas, EE.UU.)
512 728-4600
o 512 728-3772
Sitio Web: support.euro.dell.com
3420808075
gratuito: 080016884
Ventas corporativas (Bruselas, Bélgica)
02 481 91 00
02 481 91 19
02 481 92 99
02 481 91 00
Macao
Soporte técnico
34 160 910
29 693 115
Malasia (Penang)
gratuito: 0800 105
Sitio Web: support.ap.dell.com
gratuito: 1 800 88 0193
gratuito: 1 800 88 1306
Soporte técnico (PowerApp, PowerEdge,
PowerConnect y PowerVault)
gratuito: 1800 88 1386
74
04 633 4949
gratuito: 1 800 888 202
Ventas corporativas
gratuito: 1 800 888 213
o 001-877-269-3383
50-81-8800
o 01-800-888-3355
001-877-384-8979
o 001-877-269-3383
Main
50-81-8800
o 01-800-888-3355
Soporte general
gratuito: 1-866-278-6822
Antillas Neerlandesas
Soporte general
001-800-882-1519
Países Bajos (Amsterdam)
Sitio Web: support.euro.dell.com
020 674 45 94
020 674 47 66
020 674 42 00
020 674 4325
020 674 55 00
020 674 50 00
020 674 47 75
020 674 47 50
Centralita
020 674 50 00
Fax de centralita
020 674 47 50
020 674 45 00
75
www.dell.com | support.dell.com
gratuito: 0800 446 255
gratuito: 0800 443 563
0800 446 255
0800 444 617
Ventas
0800 441 567
Fax
0800 441 566
Soporte general
Noruega (Lysaker)
Sitio Web: support.euro.dell.com
001-800-220-1006
Soporte técnico
671 16882
671 17575
23162298
Centralita
671 16800
671 16865
Panamá
Soporte general
001-800-507-0962
Perú
Soporte general
0800-50-669
Polonia (Varsovia)
Sitio Web: support.euro.dell.com
76
57 95 700
57 95 999
Ventas
57 95 999
57 95 806
57 95 998
Centralita
57 95 999
Sitio Web: support.euro.dell.com
707200149
800 300 413
Ventas
800 300 410 ó 800 300 411 ó
800 300 412 ó 21 422 07 10
Fax
21 424 01 12
Soporte general
1-800-805-7545
Soporte general
gratuito: 1-877-441-4731
Soporte general
1-800-882-1521
Soporte general
gratuito: 1-877-270-4609
Singapur (Singapur)
Sitio Web: support.ap.dell.com
gratuito: 1800 394 7430
gratuito: 1800 394 7488
Soporte técnico (PowerApp, PowerEdge,
PowerConnect y PowerVault)
gratuito: 1800 394 7478
Eslovaquia (Praga)
604 633 4949
gratuito: 1 800 394 7412
Ventas corporativas
gratuito: 1 800 394 7419
Sitio Web: support.euro.dell.com
02 5441 5727
420 22537 2707
Fax
02 5441 8328
02 5441 8328
Centralita (ventas)
02 5441 7585
77
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Sitio Web: support.euro.dell.com
Cola Oro
011 709 7713
Soporte técnico
011 709 7710
011 709 7707
Ventas
011 709 7700
Fax
011 706 0495
Centralita
011 709 7700
604 633 4810
Sitio Web: support.euro.dell.com
Soporte técnico
902 100 130
902 118 540
Ventas
902 118 541
Centralita
902 118 541
Fax
902 118 539
Corporativo
78
Soporte técnico
902 100 130
902 115 236
Centralita
91 722 92 00
Fax
91 722 95 83
Sitio Web: support.euro.dell.com
Soporte técnico
08 590 05 199
08 590 05 642
08 587 70 527
Soporte para el programa de compra para
empleados (EPP)
Suiza (Ginebra)
20 140 14 44
08 590 05 594
Ventas
08 590 05 185
Sitio Web: support.euro.dell.com
Taiwán
0844 811 411
Soporte técnico (corporativo)
0844 822 844
0848 802 202
0848 821 721
Fax
022 799 01 90
Centralita
022 799 01 01
Sitio Web: support.ap.dell.com
gratuito: 00801 86 1011
Soporte técnico (PowerApp, PowerEdge,
PowerConnect y PowerVault)
gratuito: 00801 60 1256
gratuito: 00801 65 1228
Ventas corporativas
gratuito: 00801 651 227
79
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Códigos de área,
números locales y
números gratuitos
Sitio Web: support.ap.dell.com
gratuito: 1800 0060 07
gratuito: 1800 0600 09
Soporte técnico (PowerApp, PowerEdge,
PowerConnect y PowerVault)
Atención al cliente (Penang, Malasia)
604 633 4949
Ventas corporativas
gratuito: 1800 006 009
gratuito: 1800 006 006
Trinidad/Tobago
Soporte general
1-800-805-8035
Soporte general
gratuito: 1-866-540-3355
Reino Unido (Bracknell)
Sitio Web: support.euro.dell.com
Uruguay
80
0870 908 0500
0870 908 0800
01344 373 186
0870 906 0010
01344 373 185
0870 906 0010
01344 373 193
01344 373 199
01344 373 194
0870 907 4000
01344 860 456
0870 907 4006
Soporte general
gratuito: 000-413-598-2521
Códigos de área,
números locales y
números gratuitos
gratuito: 1-800-433-9014
gratuito: 1-800-247-9362
gratuito: 1-800-624-9896
gratuito: 1-800-624-9897
gratuito: 1-877-Dellnet
(1-877-335-5638)
gratuito: 1-800-695-8133
gratuito: 1-877-577-3355
gratuito: 1-800-283-2210
gratuito: 1-800-822-8965
gratuito: 1-800-695-8133
gratuito: 1-877-459-7298
gratuito: 1-800-456-3355
gratuito: 1-800-234-1490
gratuito: 1-800-289-3355
o gratuito: 1-800-879-3355
gratuito: 1-888-798-7561
gratuito: 1-800-671-3355
gratuito: 1-800-357-3355
gratuito: 1-800-247-4618
Fax
gratuito: 1-800-727-8320
gratuito: 1-877-DELLTTY
(1-877-335-5889)
81
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Soporte general
1-877-673-3355
Venezuela
Soporte general
8001-3605
82
Guide d’informations
du produit
VEUILLEZ LIRE ATTENTIVEMENT LE PRÉSENT
DOCUMENT. IL CONTIENT EN EFFET DES
INFORMATIONS IMPORTANTES SUR VOS
DROITS ET OBLIGATIONS, AINSI QUE SUR LES
RESTRICTIONS ET EXCLUSIONS POUVANT
S’APPLIQUER. CE DOCUMENT CONTIENT
ÉGALEMENT UNE CLAUSE DE RÈGLEMENT
DES DIFFÉRENDS.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
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Rév. A02
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Contacter Dell .
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Garanties
LES GARANTIES LIMITÉES APPLICABLES AUX PRODUITS MATÉRIELS DE MARQUE DELL SONT
CONSULTABLES SUR http://www.dell.com/policy/legal/warranty.htm OU DANS LA DOCUMENTATION
FOURNIE PAR DELL AVEC LE PRODUIT. DELL N’OFFRE AUCUNE GARANTIE POUR LES SERVICES
ET LOGICIELS OU POUR LES PRODUITS DE MARQUE AUTRE QUE DELL. DE TELS PRODUITS
SONT FOURNIS PAR DELL « EN L’ÉTAT ». LES GARANTIES ET SERVICES DES PRODUITS DE MARQUE
AUTRE QUE DELL, LE CAS ÉCHÉANT, SONT FOURNIS PAR LE FABRICANT D’ORIGINE, ET NON PAR
DELL. DELL N’ACCORDE AUCUNE GARANTIE SAUF CELLES MENTIONNÉES DANS LE CONTRAT
DE GARANTIE APPLICABLE, EN VIGUEUR À LA DATE INDIQUÉE SUR LA FACTURE, LA FICHE
D’EXPÉDITION OU L’ACCUSÉ DE RÉCEPTION. CES GARANTIES ET SERVICES NE PRENNENT EFFET,
ET DELL N’EST DANS L’OBLIGATION DE LES HONORER, QU’APRÈS RÉCEPTION PAR DELL DU
PAIEMENT COMPLET DE L’ARTICLE SUR LEQUEL PORTE LA GARANTIE OU LE SERVICE.
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Limitation de responsabilité
DELL DÉCLINE TOUTE RESPONSABILITÉ, AU-DELÀ DES RECOURS INDIQUÉS DANS CETTE
DÉCLARATION DE GARANTIE LIMITÉE, Y COMPRIS, MAIS DE MANIÈRE NON LIMITATIVE, POUR LA
NON-DISPONIBILITÉ D’UN PRODUIT, PERTE DE BÉNÉFICES, INTERRUPTION D’ACTIVITÉ, PERTE OU
CORRUPTION DE DONNÉES OU DE LOGICIELS, OU POUR LA PRESTATION DES SERVICES ET DU
SUPPORT. À L’EXCEPTION DE CE QUI EST EXPOSÉ DANS LE PRÉSENT DOCUMENT, DELL NE SAURA
ÊTRE TENU RESPONSABLE DES DOMMAGES INDUITS, SPÉCIAUX, INDIRECTS OU RÉPRESSIFS, MÊME
SI DELL A ÉTÉ INFORMÉ DE LA POSSIBILITÉ DE TELS DOMMAGES, OU DE TOUTE RÉCLAMATION
88
DE LA PART D’UN TIERS. VOUS ACCEPTEZ QUE POUR TOUTE RESPONSABILITÉ LIÉE À L’ACHAT
DE PRODUIT, DELL NE PEUT ÊTRE TENU RESPONSABLE DES DOMMAGES AU-DELÀ DU MONTANT
FACTURÉ POUR LE PRODUIT CONCERNÉ. PAR DÉROGATION AUX AUTRES DISPOSITIONS DU
PRÉSENT CONTRAT, LES RECOURS INDIQUÉS DANS LE PRÉSENT CONTRAT S’APPLIQUENT MÊME
SI DE TELS RECOURS N’ATTEIGNENT PAS LEUR INTENTION ESSENTIELLE. DELL NE PEUT ÊTRE
TENU RESPONSABLE DES GARANTIES, DU SUPPORT OU DES SERVICES RÉALISÉS OU ACHETÉS
AUPRÈS D’UN TIERS ET NON DIRECTEMENT AUPRÈS DE DELL. DELL DÉCLINE TOUTE
RESPONSABILITÉ QUANT AUX REPRÉSENTATIONS OU OMISSIONS D’UN TIERS.
10
11
Loi applicable
CE CONTRAT ET LES VENTES CI-APRÈS SONT RÉGIS PAR LES LOIS DE L’ÉTAT DU TEXAS,
ABSTRACTION FAITE DES CONFLITS DES RÈGLES DE PROCÉDURES.
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CETTE GARANTIE VOUS DONNE DES DROITS LÉGAUX SPÉCIFIQUES, AUXQUELS PEUVENT
S’AJOUTER D’AUTRES DROITS, QUI VARIENT AU CAS PAR CAS (OU SELON LA JURIDICTION).
LA RESPONSABILITÉ DE DELL POUR LE FONCTIONNEMENT DÉFECTUEUX ET LES DÉFAUTS
DU MATÉRIEL EST LIMITÉE À LA RÉPARATION OU AU REMPLACEMENT COMME INDIQUÉ DANS
CE CONTRAT DE GARANTIE. TOUTE GARANTIE EXPRESSE OU IMPLICITE DU PRODUIT, INCLUANT
SANS EN EXCLURE D’AUTRES, TOUTE GARANTIE ET CONDITION IMPLICITE DE QUALITÉ OU
D’ADAPTABILITÉ À UN USAGE PARTICULIER, EST LIMITÉE À LA PÉRIODE MENTIONNÉE SUR
VOTRE FACTURE OU FICHE D’EXPÉDITION. AUCUNE GARANTIE, EXPRESSE OU IMPLICITE, NE
SERA APPLIQUÉE AU-DELÀ DE LA PÉRIODE MENTIONNÉE DANS LA GARANTIE LIMITÉE. CERTAINS
ÉTATS NE RECONNAISSENT PAS DE RESTRICTION DE LA DURÉE D’UNE GARANTIE IMPLICITE,
AUQUEL CAS CETTE RESTRICTION PEUT NE PAS S’APPLIQUER.
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DELL DÉCLINE TOUTE RESPONSABILITÉ AU-DELÀ DES RECOURS INDIQUÉS DANS CETTE
GARANTIE LIMITÉE, POUR LES DOMMAGES ACCIDENTELS OU INDUITS, Y COMPRIS
CONCERNANT LES PLAINTES DE TIERS POUR LA NON-DISPONIBILITÉ D’UN PRODUIT OU LA
PERTE DE DONNÉES OU DE LOGICIEL, ET CE SANS RESTRICTION. NOTRE RESPONSABILITÉ
SE LIMITE AU MONTANT QUE VOUS AVEZ PAYÉ POUR LE PRODUIT FAISANT L’OBJET D’UNE
RÉCLAMATION. IL S’AGIT DU MONTANT MAXIMAL SOUMIS À LA RESPONSABILITÉ DE DELL.
CERTAINS ÉTATS NE RECONNAISSENT PAS D’EXCLUSION OU DE RESTRICTION SUR LES
DOMMAGES SECONDAIRES OU INDUITS, AUQUEL CAS L’EXCLUSION OU LES RESTRICTIONS
PRÉCÉDENTES PEUVENT NE PAS S’APPLIQUER.
1-800-624-9896
1-800-624-9897
1-800-822-8965
1-800-456-3355
1-800-822-8965
1-800-234-1490
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CETTE GARANTIE VOUS DONNE DES DROITS LÉGAUX SPÉCIFIQUES, AUXQUELS PEUVENT S’AJOUTER
D’AUTRES DROITS, QUI VARIENT AU CAS PAR CAS (OU SELON LA PROVINCE). LA RESPONSABILITÉ DE
DELL POUR LE FONCTIONNEMENT DÉFECTUEUX ET LES DÉFAUTS DU PRODUIT EST LIMITÉE À LA
RÉPARATION OU AU REMPLACEMENT COMME INDIQUÉ DANS CE CONTRAT DE GARANTIE, SELON LES
CONDITIONS DE LA PÉRIODE DE GARANTIE APPARAISSANT SUR VOTRE FICHE D’EXPÉDITION OU
FACTURE. SAUF POUR LES GARANTIES EXPRESSES CONTENUES DANS CE CONTRAT DE GARANTIE,
DELL DÉCLINE TOUTE AUTRE GARANTIE OU CONDITION EXPRESSE OU IMPLICITE, INCLUANT SANS
RESTRICTION LES GARANTIES ET CONDITIONS IMPLICITES DE QUALITÉ OU D’ADAPTABILITÉ À UN
USAGE PARTICULIER, STATUTAIRE OU AUTRE. CERTAINES PROVINCES NE RECONNAISSENT PAS
D’EXCLUSION SUR DES GARANTIES OU CONDITIONS IMPLICITES, OU DE RESTRICTION EN CE QUI
CONCERNE LA DURÉE D’UNE GARANTIE OU CONDITION IMPLICITE. AUQUEL CAS, LES EXCLUSIONS
ET RESTRICTIONS PRÉCÉDENTES PEUVENT NE PAS S’APPLIQUER.
NOUS DÉCLINONS TOUTE RESPONSABILITÉ, AU-DELÀ DES RECOURS INDIQUÉS DANS CETTE
GARANTIE LIMITÉE OU POUR LES DOMMAGES PARTICULIERS, INDIRECTS, ACCIDENTELS OU
INDUITS, Y COMPRIS POUR LA RESPONSABILITÉ DE RÉCLAMATIONS DE DOMMAGES D’UNE TIERCE
PARTIE À VOTRE ENCONTRE, POUR LA NON-DISPONIBILITÉ D’UN PRODUIT OU POUR LA PERTE DE
DONNÉES OU DE LOGICIEL, ET CE SANS RESTRICTION. NOTRE RESPONSABILITÉ SE LIMITE AU
MONTANT QUE VOUS AVEZ PAYÉ POUR LE PRODUIT FAISANT L’OBJET D’UNE RÉCLAMATION. IL S’AGIT
DU MONTANT MAXIMAL SOUMIS À LA RESPONSABILITÉ DE DELL.
CERTAINES PROVINCES NE RECONNAISSENT PAS D’EXCLUSION OU DE RESTRICTION SUR LES
DOMMAGES PARTICULIERS, INDIRECTS, SECONDAIRES OU INDUITS, AUQUEL CAS L’EXCLUSION
OU LES RESTRICTIONS PRÉCÉDENTES PEUVENT NE PAS S’APPLIQUER.
Canada seulement
1-800-847-4096
1-800-387-5757
1-800-326-9463
95
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1-800-387-5757
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LA OU LES LAMPES SITUÉES À L’INTÉRIEUR DU PRODUIT CONTIENNENT DU
MERCURE ET DOIVENT ÊTRE RECYCLÉES OU MISES AU REBUT CONFORMÉMENT À
LA LESGISLATION LOCALE, FÉDÉRALE OU DE L’ÉTAT. POUR PLUS D’INFORMATIONS,
CONSULTEZ LE SITE WWW.DELL.COM/HG OU CONTACTEZ L'ELECTRONIC
INDUSTRIES ALLIANCE À L'ADRESSE WWW.EIAE.ORG.
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Classe A ITE
VCCI
Classe B ITE
105
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Anguilla
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Antigua et Barbuda
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Indicatif urbain : 11
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Ventes
Aruba
106
0-810-444-3355
numéro vert : 800-1578
Pays (Ville)
Indicatif international Indicatif
national
Indicatif de la ville
Australie (Sydney)
Indicatif international : 0011
Indicatif national : 61
Indicatif urbain : 2
1-300-655-533
numéro vert : 1-800-633-559
numéro vert : 1-800-060-889
Service clientèle
numéro vert : 1-800-819-339
numéro vert : 1-300-655-533
numéro vert : 1-800-733-314
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Autriche (Vienne)
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Indicatif international : 900
E-mail : [email protected]
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0820 240 530 00
0820 240 530 49
0820 240 530 14
0820 240 530 16
0820 240 530 14
Indicatif urbain : 1
0660 8779
0820 240 530 00
Bahamas
numéro vert : 1-866-278-6818
La Barbade
1-800-534-3066
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Pays (Ville)
Indicatif international Indicatif
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Indicatif de la ville
Site Web : support.euro.dell.com
Indicatif international : 00
Indicatif national : 32
Indicatif urbain : 2
02 481 92 96
02 481 92 88
02 481 92 95
Service clientèle
02 713 15 .65
02 481 91 00
02 481 92 99
Standard
02 481 91 00
Bermudes
1-800-342-0671
Bolivie
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Indicatif international : 00
0800 90 3355
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51 481 5470
Indicatif urbain : 51
51 481 5480
Ventes
0800 90 3390
Brunei
604 633 4966
Indicatif national : 673
604 633 4949
604 633 4955
108
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Pays (Ville)
Indicatif international Indicatif
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Canada (North York, Ontario)
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1-877-335-5767
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1 866 440 3355
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Chili (Santiago)
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Pays (Ville)
Indicatif international Indicatif
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Chine (Xiamen)
Indicatif national : 86
Indicatif urbain : 592
592 818 1350
numéro vert : 800 858 2969
numéro vert : 800 858 0950
numéro vert : 800 858 0960
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592 818 1308
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numéro vert : 800 858 2811
numéro vert : 800 858 2621
980-9-15-3978
Costa Rica
0800-012-0435
110
Pays (Ville)
Indicatif international Indicatif
national
Indicatif de la ville
Site Web : support.euro.dell.com
Indicatif international : 00
E-mail : [email protected]
Indicatif national : 420
22537 2727
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Standard
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Indicatif international : 00
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7010 0074
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Standard (relations)
3287 1200
3287 1201
3287 5000
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numéro vert : 1-866-278-6821
1-800-148-0530
numéro vert : 999-119
Salvador
01-899-753-0777
Finlande (Helsinki)
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Indicatif international : 990
E-mail : support.euro.dell.com/fi/fi/emaildell/
Indicatif national : 358
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Indicatif urbain : 9
Service clientèle
09 253 313 38
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Pays (Ville)
Indicatif international Indicatif
national
Indicatif de la ville
Site Web : support.euro.dell.com
Indicatif international : 00
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Indicatif national : 33
Indicatifs urbains : (1) (4)
0825 387 129
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Standard
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04 99 75 40 00
Ventes
0825 004 700
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Service clientèle
0825 338 339
Standard
01 55 94 71 00
Ventes
01 55 94 71 00
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Allemagne (Langen)
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Indicatif urbain : 6103
112
0180-5-224400
Service clientèle segment International
06103 766-9570
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Standard
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Pays (Ville)
Indicatif international Indicatif
national
Indicatif de la ville
Grèce
Site Web : support.euro.dell.com
Indicatif international : 00
Indicatif national : 30
00800-44 14 95 18
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Standard
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Standard Gold
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Ventes
2108129800
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Grenade
numéro vert : 1-866-540-3355
Guatemala
1-800-999-0136
Guyane
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Hong Kong
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Indicatif international : 001
Indicatif national : 852
2969 3188
2969 3191
Support technique (PowerApp™, PowerEdge™,
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2969 3196
3416 0910
3416 0907
3416 0908
3416 0912
2969 3105
Inde
1600 33 8045
1600 33 8044
1600 33 8046
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Pays (Ville)
Indicatif international Indicatif
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Irlande (Cherrywood)
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Indicatif international : 16
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Indicatif national : 353
1850 200 722
1850 543 543
0870 908 0800
Indicatif urbain : 1
01 204 4014
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1850 200 982
0870 907 4499
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Italie (Milan)
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Indicatif international : 00
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Indicatif national : 39
Indicatif urbain : 02
0870 906 0010
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02 696 821 14
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Standard
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02 577 826 90
02 577 825 55
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Standard
114
02 577 821
Pays (Ville)
Indicatif international Indicatif
national
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Japon (Kawasaki)
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Indicatif national : 81
Indicatif urbain : 44
numéro vert : 0120-198-498
81-44-556-4162
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Service Faxbox
044-556-3490
044-556-3801
Service clientèle
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044-556-1465
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Segment International - Japon
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115
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Pays (Ville)
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Ventes
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Indicatif national : 82
Indicatif urbain : 2
2194-6202
Standard
2194-6000
604 633 4949
numéro vert : 080-200-3801
512 728-4093
512 728-3619
512 728-3883
Ventes (Austin, Texas, États-Unis)
512 728-4397
512 728-4600
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Indicatif international : 00
E-mail : [email protected]
Indicatif national : 352
ou 512 728-3772
3420808075
numéro vert : 080016884
02 481 91 00
02 481 91 19
02 481 92 99
02 481 91 00
Macao
Indicatif national : 853
Service clientèle (Xiamen, Chine)
34 160 910
29 693 115
116
numéro vert : 0800 105
Pays (Ville)
Indicatif international Indicatif
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Malaisie (Penang)
Site Web : support.ap.dell.com
Indicatif international : 00
Numéro vert : 1 800 88 0193
numéro vert : 1-800-88-1306
Indicatif national : 60
Indicatif urbain : 4
Support technique (PowerApp, PowerEdge,
PowerConnect et PowerVault)
numéro vert : 1800 88 1386
numéro vert : 1-800-888-202
numéro vert : 1-800-888-213
Indicatif international : 00
Indicatif national : 52
04 633 4949
001-877-384-8979
ou 001-877-269-3383
Ventes
50-81-8800
ou 01-800-888-3355
001-877-384-8979
ou 001-877-269-3383
Groupe principal
50-81-8800
ou 01-800-888-3355
numéro vert : 1-866-278-6822
001-800-882-1519
117
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Pays (Ville)
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Indicatif de la ville
Pays-Bas (Amsterdam)
Site Web : support.euro.dell.com
Indicatif international : 00
020 674 45 94
020 674 45 00
020 674 47 66
020 674 42 00
020 674 4325
020 674 55 00
020 674 50 00
020 674 47 75
020 674 47 50
Standard
020 674 50 00
020 674 47 50
Indicatif national : 31
Indicatif urbain : 20
Nouvelle-Zélande
Indicatif international : 00
Indicatif national : 64
118
numéro vert : 0800 446 255
numéro vert : 0800 443 563
0800 446 255
0800 444 617
Ventes
0800 441 567
0800 441 566
001-800-220-1006
Pays (Ville)
Indicatif international Indicatif
national
Indicatif de la ville
Norvège (Lysaker)
Site Web : support.euro.dell.com
Indicatif international : 00
E-mail : support.euro.dell.com/no/no/emaildell/
Indicatif national : 47
671 16882
671 17575
23162298
Standard
671 16800
671 16865
Panama
001-800-507-0962
Pérou
0800-50-669
Pologne (Varsovie)
Site Web : support.euro.dell.com
Indicatif international : 011
Indicatif national : 48
57 95 700
Indicatif urbain : 22
Service clientèle
57 95 999
Ventes
57 95 999
57 95 806
57 95 998
Standard
57 95 999
Portugal
Site Web : support.euro.dell.com
Indicatif international : 00
Indicatif national : 351
707200149
21 424 01 12
Porto Rico
1-800-805-7545
Saint-Kitts-et-Nevis
numéro vert : 1-877-441-4731
Ste Lucie
1-800-882-1521
numéro vert : 1-877-270-4609
119
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Pays (Ville)
Indicatif international Indicatif
national
Indicatif de la ville
Singapour (Singapour)
Site Web : support.ap.dell.com
Indicatif international : 005
numéro vert : 1800 394 7430
numéro vert : 1800 394 7488
Support technique (PowerApp, PowerEdge,
PowerConnect et PowerVault)
numéro vert : 1800 394 7478
Indicatif national : 65
604 633 4949
numéro vert : 1 800 394 7412
numéro vert : 1-800-394-7419
Slovaquie (Prague)
Site Web : support.euro.dell.com
Indicatif international : 00
E-mail : [email protected]
Indicatif national : 421
02 5441 5727
420 22537 2707
02 5441 8328
02 5441 8328
Standard (Ventes)
02 5441 7585
E-mail : [email protected]
09/091
File d'appel Gold
011 709 7713
Indicatif national : 27
011 709 7710
Indicatif urbain : 11
011 709 7707
Ventes
011 709 7700
011 706 0495
Standard
011 709 7700
604 633 4810
120
Pays (Ville)
Indicatif international Indicatif
national
Indicatif de la ville
Site Web : support.euro.dell.com
Indicatif international : 00
Indicatif national : 34
Indicatif urbain : 91
902 100 130
Service clientèle
902 118 540
Ventes
902 118 541
Standard
902 118 541
902 118 539
902 100 130
902 115 236
Standard
91 722 92 00
91 722 95 83
Suède (Upplands Väsby)
Site Web : support.euro.dell.com
Indicatif international : 00
E-mail : support.euro.dell.com/se/sv/emaildell/
Indicatif national : 46
08 590 05 199
Indicatif urbain : 8
08 590 05 642
08 587 70 527
20 140 14 44
08 590 05 594
Ventes
08 590 05 185
121
www.dell.com | support.dell.com
Pays (Ville)
Indicatif international Indicatif
national
Indicatif de la ville
Suisse (Genève)
Site Web : support.euro.dell.com
Indicatif international : 00
E-mail : Tech_support_c[email protected]
Indicatif national : 41
Indicatif urbain : 22
0844 811 411
0844 822 844
0848 802 202
0848 821 721
022 799 01 90
Standard
022 799 01 01
Taiwan
Site Web : support.ap.dell.com
Indicatif international : 002
E-mail : [email protected]
Indicatif national : 886
numéro vert : 00801 86 1011
Support technique (PowerApp, PowerEdge,
PowerConnect et PowerVault)
numéro vert : 00801 60 1256
numéro vert : 00801 65 1228
numéro vert : 00801 651 227
Thaïlande
Site Web : support.ap.dell.com
Indicatif international : 001
numéro vert : 1800 0060 07
Support technique (PowerApp, PowerEdge,
PowerConnect et PowerVault)
numéro vert : 1800 0600 09
Indicatif national : 66
604 633 4949
numéro vert : 1800 006 009
numéro vert : 1800 006 006
1-800-805-8035
numéro vert : 1-866-540-3355
122
Pays (Ville)
Indicatif international Indicatif
national
Indicatif de la ville
Royaume-Uni (Bracknell)
Site Web : support.euro.dell.com
Indicatif international : 00
Indicatif national : 44
Indicatif urbain : 1344
Uruguay
0870 908 0500
0870 908 0800
01344 373 186
0870 906 0010
01344 373 185
0870 906 0010
01344 373 193
01344 373 199
01344 373 194
0870 907 4000
01344 860 456
0870 907 4006
numéro vert : 000-413-598-2521
123
www.dell.com | support.dell.com
Pays (Ville)
Indicatif international Indicatif
national
Indicatif de la ville
États-Unis (Austin, Texas)
numéro vert : 1-800-433-9014
Indicatif international : 011
numéro vert : 1-800-247-9362
Indicatif national : 1
numéro vert : 1-800-624-9896
numéro vert : 1-800-624-9897
numéro vert : 1-877-Dellnet
(1-877-335-5638)
numéro vert : 1-800-695-8133
Site Web des services financiers :
www.dellfinancialservices.com
Services financiers (leasing/prêt)
numéro vert : 1-877-577-3355
numéro vert : 1-800-283-2210
numéro vert : 1-800-822-8965
numéro vert : 1-800-695-8133
numéro vert : 1-877-459-7298
numéro vert : 1-800-456-3355
numéro vert : 1-800-234-1490
Ventes Dell
numéro vert : 1-800-289-3355
ou numéro
vert : 1-800-879-3355
numéro vert : 1-888-798-7561
numéro vert : 1-800-671-3355
numéro vert : 1-800-357-3355
numéro vert : 1-800-247-4618
124
numéro vert : 1-800-727-8320
numéro vert : 1-877-DELLTTY
(1-877-335-5889)
Pays (Ville)
Indicatif international Indicatif
national
Indicatif de la ville
1-877-673-3355
Venezuela
8001-3605
125
www.dell.com | support.dell.com
126
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