Alpha Micro AM-9000 computer Service Manual
The AM-9000 is a powerful computer designed for demanding applications. It features a high-performance Intel Xeon processor, multiple expansion slots, and a variety of I/O options. The AM-9000 is ideal for use in a variety of industries, including manufacturing, healthcare, and finance.
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DSS-10629-00, A00
For Authorized
Service Personnel
AM-9000
Service Manual
For Authorized
Service Personnel
AM-9000
Service Manual
FIRST EDITION: January 2011
To re-order this document, request part number DSS-10629-00
FCC Notice
This equipment has been assembled using components that have been certified under a Declaration of Conformity to comply with
the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
ï‚· Reorient or relocate the receiving antenna.
ï‚· Increase the separation between the equipment and receiver.
ï‚· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
ï‚· Consult your reseller or an experienced radio/TV technician for help.
Canadian Department of Communications Compliance Statement
This equipment does not exceed Class A limits per radio noise emissions for digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications. Operation in a residential area may cause unacceptable interference
to radio and TV reception requiring the owner or operator to take whatever steps are necessary to correct the interference.
Avis de Conformité aux Normes du Ministère des Communications du Canada
Cet équipment ne deapsse pas les limits de Classe A d'émission de bruits radioélectriques pour les appareils numeriques tels que
prescrites par le Règlement sur le brouillage radioélectrique établi par le ministère des Communications du Canada. L'exploitation
faite en milleu résidential peut entrainer le brouillage des réceptions radio et tele, ce qui obligerait le propriétaire ou l'opératour Ã
pendre les dispositions nécessaires pour en éliminer les causes.
Battery Warning
CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by
the manufacturer. Discard used batteries according to the manufacturer's instructions.
ATTENTION: Il y a danger d'explosion s'il y a replacement incorrect de la batterie. Remplacer uniquement avec une batterie du
même type ou d'un type recommandé par le constructeur. Mettre au rébut les batteries usagées conformément aux instructions du
fabricant.
This computer contains a 3-volt lithium battery. When necessary, replace the battery with CR2032 type only. Use of other batteries
may present a risk of fire or explosion. Replacement batteries may be ordered from your authorized Alpha Micro reseller.
Electrical Warning
This equipment contains components that can be damaged by static electricity. Follow all electronic discharge precautions when
handling the equipment. For example, touch the metal back panel of the CPU or peripheral chassis to dissipate any electrical
charge before touching the circuit boards or equipment within the chassis. After turning off power, before you open your computer
chassis, unplug the cord from the electrical outlet to guard against electrical shock.
SOFTWARE SECURITY DEVICE IDENTIFICATION NUMBER: _________________
The Alpha Micro Software Security Device (SSD) is a customized integrated circuit that personalizes the computer, providing
identity verification for it. Certain Alpha Micro and non-Alpha Micro software may require that your computer contain an SSD in
order to run software that has been customized to run only on your computer.
Please enter the identification of your SSD above. The SSD identification number should be on your computer ID label under "SSD
Serial No." (Another way of finding the number is to look at the SSD itself. The SSD is located in an integrated circuit location on
the AM-9000 Multifunction I/O board; its identification number is printed on the SSD itself.) Software vendors may ask you for the
SSD number if they are customizing software to run only on your computer.
ALPHA MICROSYSTEMS
17534 Von Karman
Irvine, CA 92614
To re-order this document, request part number DSS-10629-00
FCC Notice
This equipment has been assembled using components that have been certified under a Declaration of Conformity to comply with
the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
ï‚· Reorient or relocate the receiving antenna.
ï‚· Increase the separation between the equipment and receiver.
ï‚· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
ï‚· Consult your reseller or an experienced radio/TV technician for help.
Canadian Department of Communications Compliance Statement
This equipment does not exceed Class A limits per radio noise emissions for digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications. Operation in a residential area may cause unacceptable interference
to radio and TV reception requiring the owner or operator to take whatever steps are necessary to correct the interference.
Avis de Conformité aux Normes du Ministère des Communications du Canada
Cet équipment ne deapsse pas les limits de Classe A d'émission de bruits radioélectriques pour les appareils numeriques tels que
prescrites par le Règlement sur le brouillage radioélectrique établi par le ministère des Communications du Canada. L'exploitation
faite en milleu résidential peut entrainer le brouillage des réceptions radio et tele, ce qui obligerait le propriétaire ou l'opératour Ã
pendre les dispositions nécessaires pour en éliminer les causes.
Battery Warning
CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by
the manufacturer. Discard used batteries according to the manufacturer's instructions.
ATTENTION: Il y a danger d'explosion s'il y a replacement incorrect de la batterie. Remplacer uniquement avec une batterie du
même type ou d'un type recommandé par le constructeur. Mettre au rébut les batteries usagées conformément aux instructions du
fabricant.
This computer contains a 3-volt lithium battery. When necessary, replace the battery with CR2032 type only. Use of other batteries
may present a risk of fire or explosion. Replacement batteries may be ordered from your authorized Alpha Micro reseller.
Electrical Warning
This equipment contains components that can be damaged by static electricity. Follow all electronic discharge precautions when
handling the equipment. For example, touch the metal back panel of the CPU or peripheral chassis to dissipate any electrical
charge before touching the circuit boards or equipment within the chassis. After turning off power, before you open your computer
chassis, unplug the cord from the electrical outlet to guard against electrical shock.
SOFTWARE SECURITY DEVICE IDENTIFICATION NUMBER: _________________
The Alpha Micro Software Security Device (SSD) is a customized integrated circuit that personalizes the computer, providing
identity verification for it. Certain Alpha Micro and non-Alpha Micro software may require that your computer contain an SSD in
order to run software that has been customized to run only on your computer.
Please enter the identification of your SSD above. The SSD identification number should be on your computer ID label under "SSD
Serial No." (Another way of finding the number is to look at the SSD itself. The SSD is located in an integrated circuit location on
the AM-9000 Multifunction I/O board; its identification number is printed on the SSD itself.) Software vendors may ask you for the
SSD number if they are customizing software to run only on your computer.
ALPHA MICROSYSTEMS
17534 Von Karman
Irvine, CA 92614
Rev. A00
Table of Contents
INTRODUCTION........................................................................................................................1
ACCESSING YOUR COMPUTER.............................................................................................1
ELECTRONIC EQUIPMENT HANDLING PRECAUTIONS...................................................1
HARDWARE CONFIGURABLE OPTIONS .............................................................................2
AM-9000 CPU Board Configuration .......................................................................................2
Main PCIe x16 High Performance VGA Board.......................................................................4
CPU Cooler ..............................................................................................................................4
SSD Chip Removal...................................................................................................................6
AM-113-24 Control Panel Settings..........................................................................................6
Replacing the Time and Date Battery ......................................................................................9
UPGRADING AM-9000 ON-BOARD MEMORY .....................................................................9
Removing Memory DIMMs.....................................................................................................9
Installing Memory DIMMs ....................................................................................................10
PERIPHERALS......................................................................................................................10
Additional Documentation for Peripherals ............................................................................10
System Administrative Tools .................................................................................................11
DISK DRIVE REPLACEMENT ...............................................................................................11
Adding another hard disk .......................................................................................................12
Create Acronis Image of the Wes7Boot C: Partition .............................................................14
Create Bootable DVD Backup ...............................................................................................15
Restoring the Wes7Boot C Partition ......................................................................................18
Restoring just one file from an "Acronis" backup .................................................................20
ON-LINE DOCUMENTATION ................................................................................................21
NEW FEATURES FOR AM-9000 SYSTEMS .........................................................................21
AM-9000 CONFIGURATION SCREENS ............................................................................24
APPENDIX A - AM-9000 OPTIMAL BIOS SETTINGS.........................................................30
BIOS Error Beep Codes .........................................................................................................33
Table of Figures
Figure 1: Static Protection Wrist Strap ........................................................................................2
Figure 2: AM-9000 CPU Board Configuration............................................................................3
Figure 3: AM113-24 Parallel SSD and 4 SIO Board ...................................................................5
Figure 4: SSD Chip Removal Tool ..............................................................................................6
Figure 5: Disk Management .......................................................................................................13
Figure 6: Creating Duplicate Wes7 Boot Partition ....................................................................14
Figure 7: Acronis True Image Version 2011..............................................................................14
Table of Contents
INTRODUCTION........................................................................................................................1
ACCESSING YOUR COMPUTER.............................................................................................1
ELECTRONIC EQUIPMENT HANDLING PRECAUTIONS...................................................1
HARDWARE CONFIGURABLE OPTIONS .............................................................................2
AM-9000 CPU Board Configuration .......................................................................................2
Main PCIe x16 High Performance VGA Board.......................................................................4
CPU Cooler ..............................................................................................................................4
SSD Chip Removal...................................................................................................................6
AM-113-24 Control Panel Settings..........................................................................................6
Replacing the Time and Date Battery ......................................................................................9
UPGRADING AM-9000 ON-BOARD MEMORY .....................................................................9
Removing Memory DIMMs.....................................................................................................9
Installing Memory DIMMs ....................................................................................................10
PERIPHERALS......................................................................................................................10
Additional Documentation for Peripherals ............................................................................10
System Administrative Tools .................................................................................................11
DISK DRIVE REPLACEMENT ...............................................................................................11
Adding another hard disk .......................................................................................................12
Create Acronis Image of the Wes7Boot C: Partition .............................................................14
Create Bootable DVD Backup ...............................................................................................15
Restoring the Wes7Boot C Partition ......................................................................................18
Restoring just one file from an "Acronis" backup .................................................................20
ON-LINE DOCUMENTATION ................................................................................................21
NEW FEATURES FOR AM-9000 SYSTEMS .........................................................................21
AM-9000 CONFIGURATION SCREENS ............................................................................24
APPENDIX A - AM-9000 OPTIMAL BIOS SETTINGS.........................................................30
BIOS Error Beep Codes .........................................................................................................33
Table of Figures
Figure 1: Static Protection Wrist Strap ........................................................................................2
Figure 2: AM-9000 CPU Board Configuration............................................................................3
Figure 3: AM113-24 Parallel SSD and 4 SIO Board ...................................................................5
Figure 4: SSD Chip Removal Tool ..............................................................................................6
Figure 5: Disk Management .......................................................................................................13
Figure 6: Creating Duplicate Wes7 Boot Partition ....................................................................14
Figure 7: Acronis True Image Version 2011..............................................................................14
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Key Features
- Intel Xeon Processor
- Multiple Expansion Slots
- Variety of I/O Options
- High-Performance VGA Board
- Support for Registered DDR3 ECC RAM
- SAS Controller
- Gigabit Ethernet
- SATA II Controller
- Serial I/O Ports
- PS/2 Keyboard and Mouse Ports
Related manuals
Frequently Answers and Questions
What are the electronic equipment handling precautions?
When working inside the computer, be careful of static discharge, as it can damage components. Use a wrist strap or other static protection device.
How do I access the AM-9000 System Diagnostic screen?
Press ALT TAB until the AM-9000 System Diagnostic screen appears. You can also use the Tools menu or type specific XCMD from AMOS on the console terminal.
How do I upgrade the memory in the AM-9000?
The AM-9000 supports Registered DDR3 ECC RAM modules. You can upgrade the memory by removing the existing DIMMs and installing new ones, following the instructions in the manual.
How do I replace the time and date battery?
Power down the system before replacing the battery. The battery is located on the CPU board and can be removed by sliding it out from under the side spring contact.
How do I restore the AM-9000's boot partition?
You can restore the boot partition using the provided AM-9000 Data Recovery DVD. The procedure involves booting from the DVD and following the instructions in the Acronis True Image software.
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