Dejavoo All fee programs Quick Reference Guide
The Dejavoo All Fee Programs P Terminal is a point-of-sale device designed for efficient credit and debit card processing in restaurants. It supports contactless, swipe, and chip card transactions, offering various receipt options (SMS, email, print, or none). The terminal also features manual card entry, refunds, voiding transactions, daily batch settlement, and receipt reprints. Access to support is available through a 'Call Me' feature.
advertisement
1 of 2
MANUALLY ENTERED SALE (CARD ONLY)
1. Enter the Sale Amount and press Ok.
2. Review the amount and tap on Proceed.
3. Choose Card Payment by tapping the option on the
screen. Pricing will be based on payment type.
4. Tap on Enter Card under other options.
5. Manually enter Card #.
6. Follow the CNP prompts (input exp. date, ZIP code
etc). Conditional on the terminal’s configuration.
7. Depending on TPN configuration, you will have the
option to send the customer a copy of receipt as SMS,
email, paper print or no receipt.
8. The transaction is processed. Sales receipt will print
with details of the transaction.
QUICK REFERENCE GUIDE // P Terminal Line
These steps have been provided to assist you with your Dejavoo P Terminal. As well as the
payment screen, the terminal’s idle screen also displays the following icons:
Access to the FAVORITES menu Access to other sales features CALL ME feature
EMV RestaurantAll Fee Programs
CREDIT CARD SALE
1. Enter the Sale Amount and press Ok.
2. Review the amount and tap on Proceed.
3. Chose Cash Payment or Card Payment by tapping
the option. Pricing will be based on payment type.
4. Tap (contactless only), swipe or insert chip card.
5. Depending on TPN configuration, you will have the
option to send the customer a copy of receipt as SMS,
email, paper print or no receipt.
6. The transaction is processed. Sales receipt will print
with details of the transaction.
DEBIT SALE
1. Enter the Sale Amount and press Ok.
2. Review the amount and tap on Proceed.
3. Tap on Cash Payment or Card Payment. Pricing will
be based on payment type.
4. Tap on Debit icon and then tap (contactless only),
insert or swipe card.
5. Customer enters PIN on encrypted terminal or on
encrypted PIN Pad and press Enter.
6. Depending on TPN configuration, you will have the
option to send the customer a copy of receipt as SMS,
email, paper print or no receipt.
7. The transaction is processed. Sales receipt will print
with details of the transaction.
CREDIT CARD RETURN
1. Tap on the icon on your terminal home screen.
2. Tap on the Refund icon. Enter Password (default
password is last 4 digits of your TPN).
3. Enter the Return Amount and press Ok.
4. Tap (contactless only) or insert chip card.
5. Depending on TPN configuration, you will have the
option to send the customer a copy of receipt as SMS,
email, paper print or no receipt.
6. The transaction is processed. Return receipt will print
with details of the transaction.
MANUALLY ENTERED SALE (CARD ONLY)
1. Enter the Sale Amount and press Ok.
2. Review the amount and tap on Proceed.
3. Choose Card Payment by tapping the option on the
screen. Pricing will be based on payment type.
4. Tap on Enter Card under other options.
5. Manually enter Card #.
6. Follow the CNP prompts (input exp. date, ZIP code
etc). Conditional on the terminal’s configuration.
7. Depending on TPN configuration, you will have the
option to send the customer a copy of receipt as SMS,
email, paper print or no receipt.
8. The transaction is processed. Sales receipt will print
with details of the transaction.
QUICK REFERENCE GUIDE // P Terminal Line
These steps have been provided to assist you with your Dejavoo P Terminal. As well as the
payment screen, the terminal’s idle screen also displays the following icons:
Access to the FAVORITES menu Access to other sales features CALL ME feature
EMV RestaurantAll Fee Programs
CREDIT CARD SALE
1. Enter the Sale Amount and press Ok.
2. Review the amount and tap on Proceed.
3. Chose Cash Payment or Card Payment by tapping
the option. Pricing will be based on payment type.
4. Tap (contactless only), swipe or insert chip card.
5. Depending on TPN configuration, you will have the
option to send the customer a copy of receipt as SMS,
email, paper print or no receipt.
6. The transaction is processed. Sales receipt will print
with details of the transaction.
DEBIT SALE
1. Enter the Sale Amount and press Ok.
2. Review the amount and tap on Proceed.
3. Tap on Cash Payment or Card Payment. Pricing will
be based on payment type.
4. Tap on Debit icon and then tap (contactless only),
insert or swipe card.
5. Customer enters PIN on encrypted terminal or on
encrypted PIN Pad and press Enter.
6. Depending on TPN configuration, you will have the
option to send the customer a copy of receipt as SMS,
email, paper print or no receipt.
7. The transaction is processed. Sales receipt will print
with details of the transaction.
CREDIT CARD RETURN
1. Tap on the icon on your terminal home screen.
2. Tap on the Refund icon. Enter Password (default
password is last 4 digits of your TPN).
3. Enter the Return Amount and press Ok.
4. Tap (contactless only) or insert chip card.
5. Depending on TPN configuration, you will have the
option to send the customer a copy of receipt as SMS,
email, paper print or no receipt.
6. The transaction is processed. Return receipt will print
with details of the transaction.
06/24_v1
QUICK REFERENCE GUIDE // P Terminal Line2 of 2
VOID CREDIT TRANSACTION
1. Tap on the icon on your terminal home screen.
2. Tap on the Void icon.
3. Enter the Transaction Number or last 4 digits of the
card, choose transaction from the list and tap
Confirm prompt and tap Yes.
4. If prompted, enter Password (default password is last 4
digits of your TPN).
5. Void will be completed and receipt options will be
prompted. Note: Card doesn’t need to be present to
complete void successfully.
REPRINT RECEIPT
1. Tap the icon to access the Favorites menu.
2. Tap Reprint Receipt.
3. If prompted, enter Password (default password is last 4
digits of your TPN).
4. Press and enter transaction # or last 4 digits of
card #, select transaction and tap.
5. Follow prompts and transaction receipt prints.
CALL ME FEATURE (MUST BE ENABLED)
1. Tap the icon.
2. Tap Call Me, under the Support Menu and choose
reason. Enter your call back number.
3. The terminal sends notification to the help desk and
you will receive a call back from a representative with
assistance.
EDIT TIPS BY TRANSACTION #
1. Tap the icon to access the Favorites menu.
2. Tap Adjust Tip.
3. If prompted, enter Password (default password is last 4
digits of your TPN).
4. Enter transaction #, scroll through transactions using
or swipe through transactions.
5. Tap Transaction #.
6. Tap on button and a prompt will appear asking
if you want to submit tip adjust, tap Yes. A screen will
appear confirming the success of the procedure.
SETTLE DAILY BATCH
1. Tap the icon to access the Favorites menu.
2. Tap Show/Settle Daily Batch.
3. If prompted, enter Password (default password is last 4
digits of your TPN).
4. The terminal will fetch and display a summary report.
Swipe left to view a detailed report.
5. Tap Settle button in the top right corner. A prompt
may appear if there are untipped transactions. Answer
Yes or No to continue to settle.
6. Settlement Report prints.
PRINTING REPORTS
1. Tap the icon to access the Favorites menu.
2. Tap Reports.
3. Choose Open Batch or Closed Batch.
4. Tap desired report type, select how you want the
report to group your transactions. For summary report
or daily report. Tap Next.
5. Swipe left to go from summary to details report and
tap on .
6. Report prints.
TERMINAL POWER OFF/REBOOT
1. Press the button on the side of the terminal
and hold until a menu appears on the screen, with the
following options: Power Off, Reboot.
2. Select the option you desire by tapping on the screen.
WIRELESS ICONS
Wi-Fi icon will blink when not connected.
It will remain static when connected successfully.
Battery charge indicator.
To get an internet connection via ethernet, first
plug the device into power and then use an
ethernet cable to plug into the ethernet port.
dejavoo.io
QUICK REFERENCE GUIDE // P Terminal Line2 of 2
VOID CREDIT TRANSACTION
1. Tap on the icon on your terminal home screen.
2. Tap on the Void icon.
3. Enter the Transaction Number or last 4 digits of the
card, choose transaction from the list and tap
Confirm prompt and tap Yes.
4. If prompted, enter Password (default password is last 4
digits of your TPN).
5. Void will be completed and receipt options will be
prompted. Note: Card doesn’t need to be present to
complete void successfully.
REPRINT RECEIPT
1. Tap the icon to access the Favorites menu.
2. Tap Reprint Receipt.
3. If prompted, enter Password (default password is last 4
digits of your TPN).
4. Press and enter transaction # or last 4 digits of
card #, select transaction and tap.
5. Follow prompts and transaction receipt prints.
CALL ME FEATURE (MUST BE ENABLED)
1. Tap the icon.
2. Tap Call Me, under the Support Menu and choose
reason. Enter your call back number.
3. The terminal sends notification to the help desk and
you will receive a call back from a representative with
assistance.
EDIT TIPS BY TRANSACTION #
1. Tap the icon to access the Favorites menu.
2. Tap Adjust Tip.
3. If prompted, enter Password (default password is last 4
digits of your TPN).
4. Enter transaction #, scroll through transactions using
or swipe through transactions.
5. Tap Transaction #.
6. Tap on button and a prompt will appear asking
if you want to submit tip adjust, tap Yes. A screen will
appear confirming the success of the procedure.
SETTLE DAILY BATCH
1. Tap the icon to access the Favorites menu.
2. Tap Show/Settle Daily Batch.
3. If prompted, enter Password (default password is last 4
digits of your TPN).
4. The terminal will fetch and display a summary report.
Swipe left to view a detailed report.
5. Tap Settle button in the top right corner. A prompt
may appear if there are untipped transactions. Answer
Yes or No to continue to settle.
6. Settlement Report prints.
PRINTING REPORTS
1. Tap the icon to access the Favorites menu.
2. Tap Reports.
3. Choose Open Batch or Closed Batch.
4. Tap desired report type, select how you want the
report to group your transactions. For summary report
or daily report. Tap Next.
5. Swipe left to go from summary to details report and
tap on .
6. Report prints.
TERMINAL POWER OFF/REBOOT
1. Press the button on the side of the terminal
and hold until a menu appears on the screen, with the
following options: Power Off, Reboot.
2. Select the option you desire by tapping on the screen.
WIRELESS ICONS
Wi-Fi icon will blink when not connected.
It will remain static when connected successfully.
Battery charge indicator.
To get an internet connection via ethernet, first
plug the device into power and then use an
ethernet cable to plug into the ethernet port.
dejavoo.io
advertisement
Key Features
- Contactless, swipe, chip card payments
- Multiple receipt options
- Manual card entry
- Refunds & voids
- Daily batch settlement
- Call Me support
Related manuals
Frequently Answers and Questions
How do I process a credit card sale?
Enter the sale amount, press OK, review the amount and tap Proceed. Choose Card Payment, then tap (contactless), swipe, or insert the chip card. Select receipt options.
How do I perform a refund?
Tap the refund icon, enter your password (default is the last 4 digits of your TPN), enter the return amount, and tap (contactless) or insert the chip card. Select receipt options.
How do I void a credit transaction?
Tap the Void icon, enter the transaction number or last 4 digits of the card, and confirm. Enter your password if prompted. Receipt options will be available.
How do I settle the daily batch?
Tap the Favorites menu icon, then Show/Settle Daily Batch. Enter your password if prompted. Review the summary and detailed reports, then tap Settle. A prompt may appear regarding untipped transactions.
How do I reprint a receipt?
Tap the Favorites menu icon, then Reprint Receipt. Enter your password if prompted, enter the transaction number or last 4 digits of the card number, select the transaction, and tap.
advertisement
