Solving Problems. Dell OptiPlex 390, Precision GH458, Precision 390


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Solving Problems. Dell OptiPlex 390, Precision GH458, Precision 390 | Manualzz

Solving Problems

Troubleshooting Tips

Perform the following checks when you troubleshoot your computer:

• If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.

• If a peripheral device does not work, ensure that the device is properly connected.

• If an error message appears on the screen, write down the exact message. The message may help technical support personnel diagnose and fix the problem(s).

• If an error message occurs in a program, see the program’s documentation.

• If the recommended action in the troubleshooting section is to see a section in your User’s Guide , go to

support.dell.com

(on another computer if necessary) to access your User’s Guide.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

To resolve incompatibilities using the Hardware Troubleshooter:

1

Click the

Start

button and click

Help and Support

.

2

Type hardware troubleshooter

in the

Search

field and click the arrow to start the search.

3

Click

Hardware Troubleshooter

in the

Search Results

list.

4

In the

Hardware Troubleshooter

list, click

I need to resolve a hardware conflict on my computer

, and click

Next

.

Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and

Support Center (see "Finding Information" on page 5) for information about using System Restore.

NOTICE:

Make regular backups of your data files. System Restore does not monitor your data files or recover them.

Creating a Restore Point

1

Click the

Start

button and click

Help and Support

.

2

Click

System Restore

.

3

Follow the instructions on the screen.

32

Quick Reference Guide

Restoring the Computer to an Earlier Operating State

NOTICE:

Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

1

Click the

Start

button, point to

All Programs

Accessories

System Tools

, and then click

System

Restore

.

2

Ensure that

Restore my computer to an earlier time

is selected and click

Next

.

3

Click a calendar date to which you want to restore your computer.

The

Select a Restore Point

screen provides a calendar that allows you to see and select restore points.

All calendar dates with available restore points appear in boldface type.

4

Select a restore point and click

Next

.

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

5

Click

Next

.

The

Restoration Complete

screen appears after System Restore finishes collecting data and then the computer restarts.

6

After the computer restarts, click

OK

.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

Undoing the Last System Restore

NOTICE:

Before you undo the last system restore, save and close all open files and exit any open programs.

Do not alter, open, or delete any files or programs until the system restoration is complete.

1

Click the

Start

button, point to

All Programs

Accessories

System Tools

, and then click

System

Restore

.

2

Click

Undo my last restoration

and click

Next

.

3

Click

Next

.

The

System Restore

screen appears and the computer restarts.

4

After the computer restarts, click

OK

.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:

1

Click the

Start

button and click

Control Panel

.

2

Click

Performance and Maintenance

.

3

Click

System

.

Quick Reference Guide

33

4

Click the

System Restore

tab.

5

Ensure that

Turn off System Restore

is unchecked.

Using the Last Known Good Configuration

1

Restart your computer and press <F8> when the message

Please select the operating system to start appears.

2

Highlight

Last Known Good Configuration

, press <Enter>, press <l>, and then select your operating system when prompted.

Other Options to Help Resolve Additional Device or Software Conflicts

NOTICE:

The following processes erase all of the information on your hard drive.

• Reinstall your operating system using the operating system installation guide and Operating System

CD.

During the operating system reinstallation, you can select to delete the existing partitions and reformat your hard drive.

• Reinstall all drivers, beginning with the chipset, using the Drivers and Utilities CD

.

Dell Diagnostics

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide .

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" on page 32

and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE:

The Dell Diagnostics works only on Dell™ computers. Using this program with other computers can cause incorrect computer responses or result in error messages.

The Dell Diagnostics allow you to:

• Perform quick checks or extensive tests on one or all devices

• Choose how many times a test is run

• Display or print test results or save them in a file

• Suspend testing if an error is detected or terminate testing if a certain number of errors occur

• Access online

Help

screens that describe the tests and how to run them

• Read status messages that tell you whether tests completed successfully

• Receive error messages if problems are detected

34

Quick Reference Guide

Starting the Dell Diagnostics From Your Hard Drive

1

Turn on (or restart) your computer.

2

When the DELL™ logo appears, press <F12> immediately.

NOTE:

If you see a message stating that no diagnostics utility partition has been found, see "Starting the Dell

Diagnostics From the Drivers and Utilities CD" on page 35.

If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft Windows desktop. Then shut down your computer and try again. For more information on shutting down your computer, see your User’s Guide.

3

When the boot device list appears, highlight

Boot to Utility Partition

and press <Enter>.

4

When the Dell Diagnostics

Main Menu

appears, select the test you want to run. For more information on the tests, see your User’s Guide.

Starting the Dell Diagnostics From the Drivers and Utilities CD

1

Insert the Drivers and Utilities CD.

2

Shut down and restart the computer. For more information on shutting down your computer, see your User’s Guide.

3

When the DELL logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. For more information on shutting down your computer, see your User’s Guide.

NOTE:

The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system setup.

4

When the boot device list appears, highlight

IDE CD-ROM Device

and press <Enter>.

5

Select the

IDE CD-ROM Device

option from the CD boot menu.

6

Select the

Boot from CD-ROM

option from the menu that appears.

7

Type

1

to start the ResourceCD menu.

8

Type

2

to start the Dell Diagnostics.

9

Select

Run the 32 Bit Dell Diagnostics

from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

10

When the Dell Diagnostics

Main Menu

appears, select the test you want to run. For more information on the tests, see your User’s Guide.

Quick Reference Guide

35

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Key Features

  • PC Black 240 W
  • Intel® Core™ i5 i5-2400 3.1 GHz
  • 4 GB DDR3-SDRAM 1333 MHz 1 x 4 GB
  • 500 GB DVD-RW
  • Intel® HD Graphics 2000
  • Ethernet LAN
  • Windows 7 Professional 64-bit

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Frequently Answers and Questions

What makes the Dell Precision 390 stand out?
Its unique combination of affordability and computational capabilities, catering to both professional and personal use cases.
Is the Dell Precision 390 suitable for space-constrained environments?
Yes, its compact design allows for easy integration into small spaces.
Does the Dell Precision 390 offer ample connectivity options?
Yes, it features a range of ports and connectivity options, including USB, ethernet, and an optional DVD drive.
Can the Dell Precision 390 handle demanding professional applications?
Yes, it delivers desktop-level performance, making it suitable for various tasks, from basic computing to complex professional applications.
Where can I find more information about the Dell Precision 390?
You can refer to the User's Guide or visit the Dell support website for more comprehensive information.

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