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Faults and what to do about them.
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Faults and what to do about them.
Faults and what to do about them.
Emergency release
E.g. in the event of a power cut
The programme continues when the power supply is restored.
However, if the laundry has to be removed, the washing machine door can be opened as follows:
:
Warning
Risk of scalding!
When you are washing at high temperatures, there is a risk of scalding if you come into contact with hot water and laundry.
If possible, leave it to cool down first.
:
Warning
Risk of injury!
You may injure your hands if you reach into the drum while it is turning.
Do not reach into the drum when it is turning.
Wait until the drum has stopped turning.
Caution!
Water damage
Any escaping water may cause water damage.
Do not open the door if water can be seen through the glass.
1.
Switch off the appliance. Pull out the mains plug.
2.
Drain the water
.
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3.
Pull the emergency release downwards with a tool and release.
The door can then be opened.
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Faults and what to do about them.
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Information on the display panel
Display
- P - and
¼
- P -
¼
flashes r
lights up
E:18
E:23
E
Å
lights up
Other displays
■
■
■
■
■
■
■
Cause/Remedy
The door is unlocked. It is possible to add laundry.
The temperature is too high. Wait until the temperature drops.
The water level is too high. It is not possible to add laundry. Close the door immediately, if necessary. Press the
A
button to continue the programme.
■
■
■
Laundry may be caught. Open and close the door again and press the
A button.
If necessary, push the door closed or remove some laundry and then push it closed again.
If necessary, switch the appliance off and on again; set the programme and make your individual settings; start the programme.
Turn on the tap fully,
Supply hose kinked/trapped,
The water pressure is too low. Clean the filter.
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The drain pump is blocked. Clean the drain pump.
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The drain hose/drain pipe is blocked. Clean the drain hose at the siphon.
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There is water in the base trough, the appliance is leaking. Turn off the tap. Call customer services.
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The childproof lock is activated – deactivate it.
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Too must foam has been detected and an additional rinse cycle has been activated.
Add less detergent to the next washing cycle with the same load.
Switch off the appliance, wait for five seconds and then switch it on again. If the display appears again, call customer services.
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Faults and what to do about them.
Faults and what to do about them.
Faults
Water is leaking from the machine.
The machine is not filling with water.
Detergent is not being dispensed.
The door cannot be opened.
■
■
■
■
■
■
Cause/Remedy
Attach the drain hose correctly or replace it.
Tighten the screw fitting on the supply hose.
Have you pressed the
A
button?
Is the tap turned on?
Could the filter be clogged? Clean the filter.
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Is the supply hose kinked or trapped?
The programme will not start.
■
■
■
■
■
■
■
The safety function is activated. Stop the programme?
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Is the
E
childproof lock activated? Deactivate it.
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Is
$
selected (Rinse Stop = no final spin)?
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Can the door only be opened by the emergency release?
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Have you pressed the
A
button or selected
Finish in
ñ
time?
Is the door closed?
Is the
E
childproof lock activated? Deactivate it.
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The drum briefly jerks or judders after the programme has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly when the wash programme starts.
The water is not draining.
■
Is
$
selected (Rinse Stop = no final spin)?
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■
Clean the drain pump.
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■
Clean the drain pipe and/or the drain hose.
Not a fault – the water is below the visible area.
Water is not visible in the drum.
The spin result is not satisfactory.
Laundry is wet/too damp.
■
■
■
Not a fault – the unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
Is
Reduced Ironing
p
selected (depending on the model)?
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Is the selected speed too low?
Not a fault – the unbalanced load detection system is adjusting an imbalance.
The spin cycle runs several times.
The programme is taking longer than usual.
The length of the programme changes during the wash cycle.
Residual water in the care-product compartment i
.
■
■
■
■
Not a fault – the unbalanced load detection system is adjusting an imbalance by repeatedly distributing the laundry.
Not a fault – the foam detection system is active – a rinse cycle has been
switched on.
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Not a fault – the programme sequence is optimised for the specific washing process. This may change the length of the programme shown in the display panel.
Not a fault – the effect of the care product is not affected.
Clean the insert if necessary.
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Faults and what to do about them.
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Faults
Odours in the washing machine.
The
Å
symbol lights up in the display panel. Foam may also be leaking from the detergent drawer.
Cause/Remedy
Run the
Cottons
i
90 °C
programme without laundry.
Add washing powder or a detergent containing bleach.
Note: .
To prevent foaming, only use half of the amount of detergent recommended by the detergent manufacturer. Do not use detergents designed for woollens or delicates.
Have you used too much detergent?
Mix one tablespoon of fabric softener with 1/2 litre of water and pour it into compartment
II
(not suitable for outdoor clothing, sportswear or items stuffed with down).
Use less detergent in the next washing cycle.
Loud noises, vibrations and machine "movement" during the spin cycle.
The display panel/ indicator lamps do not work while the appliance is running.
■
■
■
■
■
■
Is the appliance aligned? Align the appliance.
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Are the appliance's feet fixed? Secure the appliance's feet.
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Have the transport braces been removed? Remove the transport braces.
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Has there been a power failure?
Have the fuses blown? Reset/replace the fuses.
If the fault occurs repeatedly, call customer services.
There is detergent residue on the laundry.
- P -
appears in the display panel when the cycle is paused.
■
■
■
■
Some phosphate-free detergents contain water-insoluble residue.
Select
O
Rinse
or brush the laundry after washing.
The water level is too high. It is not possible to add laundry. Close the door immediately, if necessary.
Press the
A
button to continue the programme.
The door is unlocked. It is possible to add laundry.
- P -
and
¼
appear in the display panel when the cycle is paused.
If you cannot rectify a fault yourself (after switching the machine off and on again) or a repair is required:
■
Switch off the appliance and pull out the mains plug.
■
Turn off the tap and call customer services.
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