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680 SERIES
14.0 Troubleshooting Procedures
In the event your spa is not working the way it should, please first review all the installation and operating instructions in this manual and check the message on the panel display. If you are still not satisfied it is working properly, please follow the appropriate troubleshooting instructions below.
Note:
If any of the supply cords to the accessories are damaged, they must be replaced by authorized service personnel.
14.1 None of the Components Operate (e.g. Pump, Light)
Check the following when none of the spa components operate
(e.g. jets pumps or light):
1. Is there power to the spa?
2. Is the household circuit breaker tripped?
3. Call your authorized dealer.
14.2 Pump Does Not Operate but Light Does
Press the JETS 1 Button:
1. If no water movement is detected, make sure power is going to the spa and check the water level. If it does not solve the problem, contact your authorized Sundance dealer.
2. The main pump operates but no water flows to jets. Pump may not be properly primed. This can happen after the spa is drained and refilled.
A. Press the JETS 1 button several times, never leaving the motor on for more than 5 to 10 seconds at a time. Turn power off and let the air out removing the filter cartridge. Refer to Section 11.1
(page 34). Make certain you reinstall the filter cartridge before turning on spa power and restarting the jets pump.
14.3 Poor Jet Action
1. Press the JETS 1 button to make certain the pump #1 is on.
2. Open all air control to the “on” position.
3. Check for dirty filter. Clean, if necessary.
4. Make sure jets are all the way open.
14.4 Water is Too Hot
Reduce thermostat setting.
14.5 No Heat
1. Check thermostat setting.
2. Keep the spa cover in place while heating.
3. Check the settings to see if your spa is in economy filtration/heating mode (page 31).
Should checking the above steps fail to correct the problem, please call your dealer so that they may arrange service.
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680 SERIES
We build the best spas in the industry. Nonetheless, we are always striving to improve the quality and features of our products. Your input as a Sundance spa owner is a cherished part of this process. If you have any comments or suggestions, or if you wish to be informed on any new products for your spa, please write to us.
CONGRATULATIONS
on your good taste and welcome to the happiest and most relaxed family in the world!
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