Resetting/Forgot Your Password. NIGHT OWL Manual, DP2 Series, DP8 Series, DVR-DP2-161, DVR-DP8-121, DVR-DP2-16, DVR-DP8-122, DVR-DP8-12

Resetting/Forgot Your Password

NOTE:

You are unable to reset your password from the DVR. You must either reset your password from the Night Owl Protect App or the Night Owl Web Portal.

Reset Your Password from the Night Owl Protect App

(Highly Recommended)

The quickest and easiest way to reset your password is through the

Night Owl Protect App. Your DVR must be powered on and connected to the Internet before you complete these steps. To change your password:

1.

Tap

Account >

your name

> Change Password

.

2.

Enter your current password in the

Current Password

field, enter your new password in the

New Password

field, and then re-enter your new password in the

Confirm Password

field.

3.

Tap

Done

when you are finished.

If you forgot your password:

Tap

Forgot my password

from the app and directions for resetting will be sent to your registered email address.

NOTE:

If you were logged into the app using the FaceID or PIN, you will need to log out to use Forgot my password. Do this by clicking

Account

then

Log Out

.

Reset Your Password from the Web Portal

1.

Go to https://www.no-protect.com/ .

2.

Enter your username, email, or phone number in the

Username, email, or phone number

field at the top of the screen. Then enter your password in the

Password

field at the top of the screen. Click

Log In

.

3.

From the top-right of the screen, click the dropdown next to your account name and select

Manage my Account

.

4.

Click

Change Password

.

5.

Enter your current password in the

Current Password

field, enter your new password in the

New Password

field, and then re-enter your new password in the

Confirm Password

field.

Click

Change Password

.

If you forgot your password:

Go to https://www.no-protect.com/ and enter your phone number, username or email.

Then click

Forgot password?

. A temporary access code will be sent to your registered email. Use the code to log in to the web portal and then update the password, as this code is only good for 24 hours.

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Forgot Your Local Password (DVR Not Connected to the Internet)

NOTE:

If you did not connect your DVR to the Internet during the initial setup and instead chose to create a local password or your device is offline, follow the steps below.

1.

With your DVR connected to a TV / Monitor, access the Login screen and click

Forgot password?

.

2.

Follow the instructions listed on the Reset Password screen.

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DP2 / DP8 Series User’s Manual

3.

Go to https://www.no-protect.com/

4.

If you already created a Night Owl Protect account, simply log in. If not, create an account.

5.

If the device is showing Offline, but has already been registered, proceed to step 6. If the device has not been registered, click

Register New Device

and follow the prompts.

NOTE:

The 1st 6 digits of the UID and the date can be found on the Reset Password screen on your TV / Monitor.

6.

Once the device has been added to your My Devices page, click on

View Details

followed by

Reset Code

.

7.

Enter the date from the Reset Password screen (TV / Monitor) and then click

Get Code

.

8.

You will be provided a temporary access code. Return to your TV / Monitor and enter this code to gain entry.

NOTE:

If the UID and date you entered into the web portal were not correct, the temporary access code will not work and you will need to remove the device and re-register it.

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