Basic Troubleshooting. Cal Spas Portable Spa

110

Basic Troubleshooting

The troubleshooting guidance provided here is intended to cover the most common problems a spa owner may encounter.

For more in-depth troubleshooting, go to www.calspas.com/troubleshooting.

Possible Solutions Symptom

Problems starting up

Pump won't prime

Breaker keeps shutting off

See priming instructions on page 10.

Reset the GFCI breaker. If this continues, contact your dealer or a qualified spa technician.

Power and system problems

System won’t start up or breaker keeps shutting off

Control panel doesn’t respond

Spa does not turn off

Power may be shut off. Turn on GFCI circuit breaker. If this continues, contact your dealer or a qualified spa technician.

Turn on or reset the GFCI circuit breaker. If this does not solve the problem, contact your dealer or a qualified spa technician.

If you hear the pump running but the control panel doesn’t respond, contact your dealer

Spa may be trying to heat up. Check if spa is in Ready or Rest mode.

In cold climates, if spa is not equipped with full foam or any kind of insulation, it will try to maintain the set temperature. Set the spa to low temperature range and set the temperature to 80°F.

Spa may be in filter cycle. If it is, this is normal and no adjustment is necessary.

There may be a problem. See Error Screens on page 72.

Message on the control panel

Heat problems

Spa water does not get hot Spa may be in low temperature range. Set the spa to high temperature range.

The filter may be dirty or may need to be replaced. Clean or replace the filter.

The water level may be too low. Fill the spa with water level at 4 to 6 inches from the top.

The temperature is not turned up high enough. Raise temperature on topside control.

Cover the spa. The cover will keep heat in the spa and help keep heat from escaping. Make sure cover is on at all times when spa is not in use.

The heater element may be old, deteriorated, coated with scale, or defective.

Contact your dealer for more assistance.

The gate valves may be partially or completely closed. NEVER OPERATE YOUR

SPA WITH THE GATE VALVES CLOSED!

www.calspas.com

2018 Portable Spa

LTR20181035, Rev. C

Symptom

Spa overheats - temperature greater than 110°F / 43°C

Possible Solutions

Overheating can occur during summer months and may not necessarily indicate a malfunction. When it occurs, a message code may also appear on the control panel.

Temperature may be set too high. Turn the set temperature down to a lower temperature.

Filtration time may be too long. Turn the filtration cycles down during the warm months.

The spa may not be properly ventilated. Make sure the front of the spa is not blocked to allow air flow.

High speed pumps may have been running too long. Limit pump running time to no more than 15 to 30 minutes.

Water pressure problems

Low water pressure

No water pressure (no water stream from any jets)

Jets surge on and off

Pump problems

Pump runs constantly – will not shut off

Noisy pump

Jet valves may be partially or fully closed. Open the jet valves.

Filter cartridge may be dirty. Clean or replace the filter.

Pump may have airlock. Remove airlock by priming spa (page 10)

The suction fittings may be blocked. Remove any debris that may be blocking them.

The filter skimmer may be blocked. Remove the blockage.

Gate valves may be closed. Open gate valves. Note: Never operate your spa with the gate valves closed!

Spa may be running in filtration mode. Press JETS or JETS 1 button to turn on high speed pump.

Power may be switched off. Turn the power back on.

The pump may be defective. After you have tried all other troubleshooting, contact your dealer for assistance.

Water level may be too low. Add water to normal level.

There may be a problem with circuit board. Contact your dealer.

The water level may be too low. Fill the spa with water level at 4 to 6 inches from the top.

Filter cartridge may be dirty. Clean or replace the filter.

Pump may have airlock. Remove airlock by priming spa (page 10)

The suction fittings may be blocked. Remove any debris that may be blocking the suction fittings.

Gate valves may be closed. Open gate valves. Note: Never operate your spa with the gate valves closed!

Air may be leaking into the suction line. Contact your dealer for assistance.

Debris may be inside the pump. Contact your dealer for assistance.

Noise may be a sign of damage. Contact your dealer for service.

2018 Portable Spa

LTR20181035, Rev. C

www.calspas.com

111