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6 Troubleshooting
Should you encounter any problems with your hardware, it is recommended that you follow these steps to find a solution to your problem before contacting Technical Support:
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Visit NI’s online Knowledgebase. The easiest way to find it is by selecting Help > Visit the
Knowledgebase… from the GUITAR RIG 4 menu.
•
Visit the NI User Forum on our website ( http://www.native-instruments.com/forum/ ) and perform a search for helpful answers from the GUITAR RIG user community.
When contacting Technical Support, please make sure to have all relevant information about your computer at hand. For information about the driver’s version and the firmware revision, please check the Driver Control Panel.
•
On Windows computers you find it in the GUITAR RIG 4 application folder in the Start menu.
The information is shown after you click on “About”.
•
On Mac OS X computers, you can access the Driver Control Panel from the system preferences. The information is shown in the main window.
Please visit this URL to contact the support team: http://www.native-instruments.com/support/
All products by Native Instruments are tested extensively in real life situations during the development phase. However, if your product needs to be returned, the Technical Support team will assign you an RA (Return Authorization) number to expedite the processing of your return. Please contact our Technical Support team prior to returning any item. Packages returned without this RA number will not be correctly identified and as such might not be processed efficiently.
GUITAR RIG SESSION – 37
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