Solving Problems. Epson WorkForce Pro WP-4540, WorkForce Pro WP-4530, C11CB33201N, C11CB33201, WP-4530, C11CB32201, C11CB32201N

Solving Copying Problems

Solving Scanning Problems

Solving Faxing Problems

Where to Get Help

Checking for Software Updates

Periodically, it's a good idea to check Epson's support website for free updates to your product software.

You can select Download the Latest Software from the Home screen of this manual or visit Epson's driver download site ( U.S. downloads or Canadian downloads ).

With Windows, your printer software automatically checks for updates. You can also manually update the software by selecting Driver Update here:

• Right-clicking the product icon in the Windows taskbar

• On the Maintenance tab in the printer settings window

• In the EPSON program group under your product name

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Changing Automatic Update Options

Related tasks

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Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also press the Help button to view help topics.

LCD screen message Condition/solution

Paper out or paper jam Follow the instructions on the screen to load paper in the indicated paper source or check for paper jams.

Paper jam Follow the instructions on the screen to see how to remove the jammed paper from the area indicated. Then press one of the Start buttons.

No paper source matches paper size setting.

Communication error

Load the paper you want to print on, or select the size loaded in the product.

Recovery mode

Make sure the computer is connected to your product and your software is installed correctly.

An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.

Cannot recognize USB Make sure the USB thumb drive or other device has been inserted correctly.

device

No dial tone detected.

Make sure the phone cable is connected correctly and the phone line works.

Try Check Fax If you connected the product to a PBX (Private Branch Exchange) phone line

Connection.

or Terminal Adapter, turn off the Dial Tone Detection setting.

Printer error Turn the product off and then back on again. If the error continues, make sure you removed the foam and plastic protective materials from inside the product.

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Related references

Document Jams in the Automatic Document Feeder

Where to Get Help

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Related topics

Placing Originals on the Product

Setting Up Fax Features

Running a Product Check

Running a product check helps you determine if your product is operating properly.

Disconnect any interface cables connected to your product.

Load plain paper in the product.

Press the Setup button.

Press the arrow buttons to select Maintenance and press the OK button.

You see this screen:

Press the OK button.

You see this screen:

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Press one of the Start buttons.

After the nozzle pattern prints, you see this screen:

Do the following, depending on the results of the product check:

• If the page prints and the nozzle check pattern is complete, the product is operating properly. Any operation problem you may have could be caused by your computer, cable, software, or selected settings. Check the other solutions in this book or try uninstalling and reinstalling your printer software.

• If the page prints but the nozzle check pattern has gaps, clean or align the print head.

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• If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson.

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Related concepts

Related references

Where to Get Help

Resetting Control Panel Defaults

If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all.

Press the Setup button.

Press the arrow buttons to select Restore Default Settings and press the OK button.

You see this screen:

Select one of these options and press the OK button:

• Fax Send/Receive Settings: Resets all settings for sending and receiving faxes

• Fax Data Settings: Deletes the speed and group dial lists, header, and fax log

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• Wi-Fi/Network Settings: Resets all network settings.

• All except Wi-Fi/Network Settings: Resets all control panel settings, except for network settings.

• All Settings: Resets all control panel settings.

You see a confirmation screen.

Select Yes and press the OK button to reset the selected settings. (Select No and press the OK button if you want to cancel the operation.)

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Noise After Ink Installation

Solving Setup Problems

Check these sections if you have problems while setting up your product.

Software Installation Problems

Control Panel Setup Problems

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Noise After Ink Installation

If you hear noises from your product after installing ink, try these solutions:

• Make sure you removed the foam and plastic protective materials from inside the product.

• The first time you install ink cartridges, the product must prime its print head. Wait until priming finishes before you turn off the product, or it may prime improperly and use excess ink the next time you turn it on. Your product is finished priming the print head when the power light stops flashing.

• If the product's print head stops moving or making noise, and the charging process has not finished after 15 minutes, turn off your product. Turn it back on and check to see if charging is still in progress.

If it is still in progress, contact Epson for help.

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Software Installation Problems

If you have problems while installing your product software, try these solutions:

• Make sure your product is turned on and the USB cable or network cable is securely connected at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make sure your system meets the requirements for your operating system.

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• Close any other programs, including screen savers and virus protection software, and install your product software again.

• In Windows, make sure your product is selected as the default printer and the correct port is shown in the printer properties.

• If you see any error message or your software does not install correctly in Windows, you may not have software installation privileges. Contact your System Administrator.

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Related concepts

Windows System Requirements

Related references

Mac System Requirements

Control Panel Setup Problems

If you have problems setting up the control panel, try these solutions:

• To view LCD screen text in a different language, you can select a different Language setting.

• To turn off the beep heard when you press a button, turn off the Sound setting. This also turns off the dialing sound for sending faxes.

Parent topic:

Changing LCD Screen Language

Related tasks

Turning Off Control Panel Sounds

Solving Network Problems

Check these solutions if you have problems setting up or using your product on a network.

Product Cannot Connect to a Wireless Router or Access Point

Network Software Cannot Find Product on a Network

Product Does Not Appear in Mac OS X Printer Window

Cannot Print Over a Network

Cannot Scan Over a Network

Printing a Network Status Sheet

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Product Cannot Connect to a Wireless Router or Access Point

If your product has trouble finding or connecting to a wireless router or access point, try these solutions:

• Make sure to place your product within contact range of your router or access point.

Note: Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet.

• Verify that your router or access point is operating correctly by connecting to it from your computer or another device.

• You may need to disable the firewall and any anti-virus software on your wireless router or access point.

• Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If access restrictions are set, add your product's MAC address to your router's address list. To obtain your product's MAC address, print a network status sheet. Then follow the instructions in your router or access point documentation to add the address to the list.

• If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually.

• If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA passphrase correctly.

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Network Software Cannot Find Product on a Network

If EpsonNet Setup cannot find your product on a network, try these solutions:

• Make sure your product is turned on and connected to your network. Verify connection using your product control panel.

• If necessary, reinstall your product software and try running EpsonNet Setup again.

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Related concepts

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Product Does Not Appear in Mac OS X Printer Window

If your product does not appear in the Mac OS X printer window, try these solutions:

• Turn your product off, wait 30 seconds, then turn it back on again.

• If you are connecting the product via EpsonNet setup and the WiFi light on your product is not solid green, make sure your product software was installed correctly. If necessary, reinstall your software.

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Cannot Print Over a Network

If you cannot print over a network, try these solutions:

• Make sure that your product is turned on.

• Make sure you install your product's network software as described in your product documentation.

• Print a network status sheet and verify that the network settings are correct. If the network status is

Disconnected, check any cable connections and turn your product off and then on again.

• If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, set the IP address manually.

• Make sure your computer and product are both using the same wireless network.

• If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place your product closer to your router or access point.

Note: Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet.

Parent topic:

Printing a Network Status Sheet

Related tasks

Cannot Scan Over a Network

If you cannot start Epson Scan for scanning over a network, try these solutions:

• If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.

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• If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try restarting Epson Scan again.

• Make sure the option selected as the Timeout Setting in the Epson Scan Setting program is long enough to complete scanning over a network. See Epson Scan Help for details.

• You may need to disable the firewall and any anti-virus software on your wireless router or access point.

Note: Epson Scan is not available for Mac OS X 10.6 or 10.7.

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Related topics

Scanning

Printing a Network Status Sheet

You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network.

Press the Setup button.

Select Wi-Fi/Network Settings and press the OK button.

You see this screen:

Select Confirm Wi-Fi/Network Settings and press the OK button.

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Press one of the Start buttons to print the network status sheet.

(Press the Stop/Reset button if you want to cancel the operation.)

Examine the settings shown on the network status sheet to diagnose any problems you have.

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Product Makes Noise, But Nothing Copies

Solving Copying Problems

Check these solutions if you have problems copying with your product.

Product Makes Noise When It Sits for a While

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Product Makes Noise, But Nothing Copies

If your product makes a noise, but nothing copies, try these solutions:

• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.

• If the nozzle check page does not print, but the product's light is on, make sure your product software is installed correctly.

• Make sure your product is level (not tilted).

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Solving Copying Problems

Related concepts

Print Head Nozzle Check

Product Makes Noise When It Sits for a While

Your product is performing routine maintenance. This is normal.

Parent topic:

Solving Copying Problems

Solving Paper Problems

Check these sections if you have problems using paper with your product.

Paper Feeding Problems

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Document Jams in the Automatic Document Feeder

Paper Ejection Problems

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Paper Feeding Problems

If you have problems feeding paper, try these solutions:

• If paper does not feed for printing, remove it from the tray or cassette. Reload it against the right side, then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette.

• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.

• Do not load more than the recommended number of sheets.

• If paper jams when you print on both sides of the paper, try loading fewer sheets.

• For best results, follow these guidelines:

• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.

• Load paper in the cassette printable side down.

• Do not load binder paper with holes in the cassette.

• Follow any special loading instructions that came with the paper.

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Related references

Document Jams in the Automatic Document Feeder

Paper Loading Capacity

Related topics

237

Paper Jam Problems Inside the Product

If paper has jammed inside the product, try these solutions:

1. Cancel the print job from your computer, if necessary.

2. Open the front cover.

3. Remove any paper inside, including torn pieces.

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4. Close the front cover.

5. If any jammed paper remains near the output tray, carefully remove it.

6. Press one of the Start buttons to resume printing.

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Related references

Paper Jam Problems in the Cassette

If paper has jammed in the cassette, try this solution:

1. Close the output tray.

2. Pull out the paper cassette.

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3. Remove any jammed paper inside the cassette.

4. Remove any paper jammed inside the paper cassette slot.

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5. Carefully follow all paper loading instructions when you load new paper.

6. Replace the paper cassette.

7. Press one of the Start buttons to resume printing.

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Related references

If paper has jammed in the duplexer (rear unit), try these solutions:

1. Cancel the print job from your computer, if necessary.

2. Press the buttons on the sides of the duplexer and remove it.

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3. Carefully remove the jammed paper.

4. If paper is jammed in the duplexer, remove the paper as shown.

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5. Press the buttons on the duplexer as you press it into place on your product.

6. Press one of the Start buttons to resume printing.

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Related references

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Document Jams in the Automatic Document Feeder

If you have problems with document jams in the automatic document feeder (ADF), try these solutions:

1. Remove your originals from the ADF.

2. Open the ADF cover.

3. Remove any jammed pages.

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Caution: Do not remove pages jammed inside the ADF without opening the cover or you could damage the ADF.

4. Leave the ADF cover open, then raise the document cover.

5. Remove any jammed pages.

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6. Lower the document cover.

7. Raise the ADF input tray.

8. Carefully remove the jammed pages.

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9. Lower the ADF input tray and reload your originals.

Caution: Make sure you do not load the ADF beyond its capacity for your paper size. Also make sure the originals you load are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder.

10. Follow the prompts on the LCD screen to clear any error messages.

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Paper Ejection Problems

If you have problems with paper ejecting properly, try these solutions:

• If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper.

Select the correct paper size when you reprint.

• If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select the correct paper type setting when you reprint.

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Parent topic:

Related references

Paper or Media Type Settings

Related topics

Product Icon Does Not Appear in Windows Taskbar

Solving Problems Printing from a Computer

Check these sections if you have problems while printing from your computer.

Nothing Prints

Error After Cartridge Replacement

Printing is Slow

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Nothing Prints

If you have sent a print job and nothing prints, try these solutions:

• Make sure your product is turned on.

• Make sure any interface cables are connected securely at both ends.

• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub.

• Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly.

• In Windows, make sure your product is selected as the default printer.

• In Windows, clear any stalled print jobs from the Windows Spooler:

• Windows 7: Click and select Devices and Printers. Right-click your product name, select See

what's printing, right-click the stalled print job, click Cancel, and click Yes.

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• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, right-click your product name, select Open, right click the stalled print job, click Cancel, and click

Yes.

• Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select

Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your product name, select Open, right-click the stalled print job, click Cancel, and click Yes.

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Related tasks

Running a Product Check

Product Icon Does Not Appear in Windows Taskbar

If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does not work, try this solution:

1. Do one of the following:

• Windows 7: Click and select Devices and Printers.

• Windows Vista: Click , select Control Panel, and click Printer under Hardware and Sound.

• Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select

Printers and Other Hardware if necessary, and Printers and Faxes.)

2. Right-click your product name, and select Printing Preferences.

3. Click the Maintenance tab.

4. Click the Extended Settings button.

5. Select Enable EPSON Status Monitor 3.

6. Click OK to close the open program windows.

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Error After Cartridge Replacement

If you see an error light or error message after you replace an ink cartridge, try this solution:

1. Remove and reinsert the ink cartridge you replaced, making sure to push it all the way into its slot.

2. Complete the ink cartridge installation steps.

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Printing is Slow

If printing becomes slow, try these solutions:

• Make sure your system meets the requirements for your operating system. If you are printing a highresolution image, you may need more than the minimum requirements. If necessary, increase your system's memory.

• Clear space on your hard drive or run a defragmentation utility to free up existing space.

• Close any programs you are not using when you print.

• If your product is connected to a USB hub, connect it directly to your computer instead.

• If printing becomes slower after printing continuously for a long time, the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged.

Let the product rest with the power on for 30 minutes, then try printing again.

For the fastest printing, select the following settings in your product software:

• Make sure the paper type setting matches the type of paper you loaded.

• Turn on any high speed settings in your product software.

• Select a lower print quality setting.

• Windows: Click the Maintenance tab, select Extended Settings, and select the following settings:

• High Speed Copies

• Always spool RAW datatype

• Page Rendering Mode

• Print as Bitmap

Parent topic:

Windows System Requirements

Related references

Mac System Requirements

Paper or Media Type Settings

Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7

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Incorrect Margins on Printout

Solving Page Layout and Content Problems

Check these sections if you have problems with the layout or content of your printed pages.

Inverted Image

Too Many Copies Print

Blank Pages Print

Incorrect Characters Print

Incorrect Image Size or Position

Slanted Printout

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Inverted Image

If your printed image is inverted unexpectedly, try these solutions:

• Turn off any mirror or inversion settings in your printing application.

• Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software. (This option has different names, depending on your operating system version.)

Note: Leave these options turned on when you print on transfer paper, if available for your product.

Parent topic:

Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7

Too Many Copies Print

Make sure that the Copies setting in your printing program or printer software is not set for multiple copies.

Parent topic:

Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7

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Blank Pages Print

If blank pages print unexpectedly, try these solutions:

• Make sure you selected the correct paper size settings in your printing program and printer software.

• If a blank page exists in a document you are printing and you want to skip printing it, select the Skip

Blank Page setting in your printer software.

• Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.

• Make sure your product is selected as the printer in your printing program.

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Related concepts

Print Head Nozzle Check

Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7

Selecting Printing Preferences - Mac OS X 10.5/10.6/10.7

Incorrect Margins on Printout

If your printed page has incorrect margins, try these solutions:

• Make sure you selected the correct paper size settings in your printing program and printer software.

• Make sure you selected the correct margins for your paper size in your printing program.

• Make sure your paper is positioned correctly for feeding into the printer.

You can use the preview option in your printer software to check your margins before you print.

Parent topic:

Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7

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Related topics

Incorrect Characters Print

If incorrect characters appear in your prints, try these solutions before reprinting:

• Make sure any interface cables are securely connected at both ends.

• In Windows, clear any stalled print jobs from the Windows Spooler:

• Windows 7: Click and select Devices and Printers. Right-click your product name, select See

what's printing, right-click the stalled print job, click Cancel, and click Yes.

Yes.

• Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select

• Make sure your product is selected as the printer in your printing program.

• If your product is connected to a USB hub, connect it directly to your computer instead.

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Incorrect Image Size or Position

If your printed image is the wrong size or in the wrong position, try these solutions:

• Make sure you selected the correct paper size and layout settings in your printing program and printer software.

• Make sure your paper is positioned correctly for feeding into the printer.

You can use the preview option in your printer software to check your margins before you print.

Parent topic:

Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7

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Selecting Additional Layout and Print Options - Windows

Selecting Print Layout Options - Mac OS X 10.5/10.6/10.7

Selecting Page Setup Settings - Mac OS X 10.4

Slanted Printout

If your printouts are slanted, try these solutions:

• Slide the edge guides against the edges of the paper.

• Select a higher print quality setting in your printer software.

Parent topic:

Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7

Related topics

White or Dark Lines in Printout

Solving Print Quality Problems

Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen.

Blurry or Smeared Printout

Faint Printout or Printout Has Gaps

Grainy Printout

Incorrect Colors

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Related topics

White or Dark Lines in Printout

If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

• Clean the print head.

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• Make sure the paper type setting matches the type of paper you loaded.

• Turn off any high speed settings in your product software.

• Align the print head.

• You may need to replace the ink cartridges.

Parent topic:

Related concepts

Paper or Media Type Settings

Related references

Selecting Printing Preferences - Mac OS X 10.5/10.6/10.7

Blurry or Smeared Printout

If your printouts are blurry or smeared, try these solutions:

• Make sure your paper is not damp, curled, old, or loaded faceup in the cassette (the printable side should be facedown).

• Make sure your paper is not loaded facedown in the rear MP tray (the printable side should be faceup).

• Use a support sheet with special paper, or load special paper one sheet at a time.

• Make sure your paper meets the specifications for your product.

• Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.

• Make sure the paper type setting in your product software matches the type of paper you loaded.

• Remove each sheet from the output tray as it is printed.

• Avoid handling printouts on glossy paper right after printing to allow the ink to set.

• Turn off any high speed settings in your product software.

• If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first.

Adjust the Print Density and/or Ink Drying Time settings.

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• Clean the print head.

• Align the print head.

• Clean the paper path.

Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions.

Parent topic:

Related concepts

Selecting Additional Layout and Print Options - Windows

Related references

Available Epson Papers

Paper Specifications

Selecting Double-sided Printing Settings - Windows

Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7

Selecting Printing Preferences - Mac OS X 10.5/10.6/10.7

Selecting Double-sided Printing Settings - Mac OS X 10.5/10.6/10.7

Selecting Double-sided Printing Settings - Mac OS X 10.4

Cleaning the Paper Path

Related topics

Faint Printout or Printout Has Gaps

If your printouts are faint or have gaps, try these solutions:

• Clean the print head.

• The ink cartridges may be old or low on ink, and you may need to replace them.

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• Make sure the paper type setting matches the type of paper you loaded.

• Clean the paper path.

Parent topic:

Related concepts

Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7

Cleaning the Paper Path

Grainy Printout

If your printouts are grainy, try these solutions:

• Make sure you loaded the printable side of the paper facedown in the cassette.

• Make sure you loaded the printable side of the paper faceup in the rear MP tray.

• Select a higher print quality setting and turn off any high speed settings in your product software.

• Clean the print head.

• Align the print head.

• You may need to increase the image resolution or print a smaller size; see your software documentation.

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Related concepts

Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7

Selecting Printing Preferences - Mac OS X 10.5/10.6/10.7

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Related topics

Incorrect Colors

If your printouts have incorrect colors, try these solutions:

• Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software.

• Clean the print head.

• The ink cartridges may be old or low on ink, and you may need to replace them.

• Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the color management options in your printer software.

• For best results, use genuine Epson ink and paper.

Parent topic:

Related concepts

Managing Color - Mac OS X 10.5/10.6/10.7

Related references

Available Epson Papers

Managing Color - Mac OS X 10.4

Solving Scanning Problems

Check these solutions if you have problems scanning with your product.

Scanning Software Does Not Operate Correctly

Cannot Start Epson Scan

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Solving Scanning Problems

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Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your operating system.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.

• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

Note: Epson Scan is not available for Mac OS X 10.6/10.7.

Parent topic:

Related references

Windows System Requirements

Mac System Requirements

Cannot Start Epson Scan

If you cannot start Epson Scan, try these solutions:

• Make sure your product is turned on and any interface cables are securely connected at both ends.

• Make sure Epson Scan is selected in your scanning program.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan.

• If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it.

Note: Epson Scan is not available for Mac OS X 10.6/10.7.

Parent topic:

Solving Scanning Problems

Related tasks

Scanning with Mac OS X 10.6/10.7

Related topics

Starting a Scan

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Solving Scanned Image Quality Problems

Check these sections if a scanned image on your computer screen has a quality problem.

Image Consists of a Few Dots Only

Line of Dots Appears in All Scanned Images

Straight Lines in an Image Appear Crooked

Image is Distorted or Blurry

Image Colors are Patchy at the Edges

Image is Too Dark

Back of Original Image Appears in Scanned Image

Ripple Patterns Appear in an Image

Scanned Image Colors Do Not Match Original Colors

Scan Area is Not Adjustable in Thumbnail Preview

Scanned Image Edges are Cropped

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Related topics

Image Consists of a Few Dots Only

If your scanned image consists only of a few dots, try these solutions:

• Make sure you placed your original for scanning facing the correct way.

• If you are scanning using the Epson Scan Black & White setting, adjust the Threshold setting and scan again.

Parent topic:

Related tasks

Cleaning Your Product

Line of Dots Appears in All Scanned Images

If a line of dots appears in all your scanned images, clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the cloth, if necessary. Paper towels are not recommended.

Caution: Do not spray glass cleaner directly on the scanner glass.

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Parent topic:

Straight Lines in an Image Appear Crooked

If straight lines in an original appear crooked in a scanned image, make sure to place your original straight when you scan it.

Parent topic:

Placing Originals on the Product

Related topics

Image is Distorted or Blurry

If a scanned image appears distorted or blurry, try these solutions:

• Make sure your original is not wrinkled or warped. This may prevent the original from laying flat on the scanner glass.

• Do not move your original or your product during scanning.

• Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions.

• Adjust these Epson Scan settings (if available) and try scanning again:

• Select the Unsharp Mask setting.

• Adjust the Auto Exposure setting.

• Increase the Resolution setting.

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Related topics

Image Colors are Patchy at the Edges

If you are scanning a thick or warped original, cover its edges with paper to block external light as you scan it.

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Image is Too Dark

If your scanned image is too dark, try these solutions:

• Adjust these Epson Scan settings (if available) and try scanning again:

• Auto Exposure

• Brightness

• Histogram Adjustment

• Check the brightness and contrast settings of your computer monitor.

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Related topics

Back of Original Image Appears in Scanned Image

If an image from the back of a thin original appears in your scanned image, place a piece of black paper on the back of the original and scan it again.

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Ripple Patterns Appear in an Image

You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen. To reduce this effect, adjust these Epson Scan settings (if available) and try scanning again:

• Select the Descreening setting.

• Select a lower Resolution setting.

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Related topics

Scanned Image Colors Do Not Match Original Colors

Printed colors can never exactly match the colors on your computer monitor because printers and monitors use different color systems: monitors use RGB (red, green, and blue) and printers typically use

CMYK (cyan, magenta, yellow, and black).

Check the color matching and color management capabilities of your computer, display adapter, and the software you are using to see if they are affecting the palette of colors you see on your screen.

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To adjust the colors in your scanned image, adjust these Epson Scan settings (if available) and try scanning again:

• Change the Image Type setting and experiment with different combinations of the next settings.

• Adjust the Tone Correction setting.

• Adjust the Auto Exposure setting.

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Scan Area is Not Adjustable in Thumbnail Preview

If you cannot adjust the scan area while viewing a Thumbnail preview in Epson Scan, try these solutions:

• Create a scan area by drawing a marquee on your preview image and adjusting it as necessary.

• Switch to Normal preview mode, if available, and preview your image again.

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Scanning in Professional Mode

Related concepts

Image Preview Guidelines

Related tasks

Scanning in Home Mode

Scanning in Office Mode

Scanned Image Edges are Cropped

If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If necessary, move your original away from the edges of the scanner glass slightly.

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Placing Originals on the Product

Related topics

Solving Faxing Problems

Check these solutions if you have problems faxing with your product.

Cannot Send or Receive Faxes

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Cannot Receive Faxes with a Telephone Connected to Your Product

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Connecting a Telephone or Answering Machine

Cannot Send or Receive Faxes

If you cannot send or receive faxes, try these solutions:

• Make sure the recipient's fax machine is turned on and working.

• Make sure paper is loaded correctly in your product.

• Make sure Auto Answer mode is turned on to receive faxes automatically. Check your product control panel to see if this mode is turned on.

• Check that the cable connecting your telephone wall jack to your product's LINE port is secure.

• Print a fax connection report using your product control panel or fax software to help diagnose the problem.

• Verify that the telephone wall jack works by connecting a phone to it and testing it.

• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to enable faxing over the line. Contact your DSL provider for the necessary filter.

• If your telephone line has static, turn off your product's V.34 and ECM (Error Correction Mode) fax communication settings and try faxing again.

Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service.

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Solving Faxing Problems

Printing Fax Reports

Selecting Fax Communication Settings

Related topics

Uninstalling Product Software - Windows

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Cannot Receive Faxes with a Telephone Connected to Your Product

Make sure your telephone is connected to your product's EXT port.

Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a connection has been made before you hang up.

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Solving Faxing Problems

When to Uninstall Your Product Software

If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system.

Uninstalling Product Software - Mac OS X

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Uninstalling Product Software - Windows

You can uninstall and then re-install your product software to solve certain problems.

Turn off the product.

Disconnect any interface cables.

Click or Start, and select All Programs or Programs.

Select EPSON, select your product, then click EPSON Printer Software Uninstall.

Note: If you see a User Account Control window, click Yes or Continue.

In the next window, select your product and click OK. Then follow any on-screen instructions.

Open the Windows Control Panel utility.

Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions:

• Windows 7 or Windows Vista: Select Programs and Features. (In Classic view, select

Programs and click Uninstall a program.) Select Epson Event Manager and click

Uninstall/Change.

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• Windows XP: Double-click Add or Remove Programs. Select Epson Event Manager and click

Change/Remove.

Do one of the following to uninstall Epson Scan, then follow any on-screen instructions:

• Windows 7 or Windows Vista: Select Epson Scan and click Uninstall/Change.

• Windows XP: Select Epson Scan and click Change/Remove.

Restart your computer, then see the Start Here sheet to re-install your software.

Note: If you find that re-installing your product software does not solve a problem, contact Epson.

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Uninstalling Product Software - Mac OS X

In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstall Center utility from the Epson support website to uninstall your product software as described here.

Note: If you find that re-installing your product software does not solve a problem, contact Epson.

To download the Uninstall Center utility, visit the Epson download site ( U.S. downloads or Canadian downloads ).

Extract the contents of the zip file you downloaded onto your hard drive.

Quit all applications currently running on your Mac.

Open the Applications > Epson Software folder.

Double-click the Uninstall Center icon.

Select the checkbox for each software program you want to uninstall.

Click Uninstall.

Follow the on-screen instructions to uninstall the software.

To reinstall your product software, see the Start Here sheet for instructions.

Note: If you uninstall the printer driver and your product name remains in the Print & Fax or Print & Scan window, select your product name and click the – (remove) icon to remove it.

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Where to Get Help

If you need to contact Epson for technical support services, use the following support options.

Internet Support

Visit Epson's support website at www.epson.com/support (U.S.) or www.epson.ca/support (Canada) for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

Speak to a Support Representative

Before you call Epson for support, please have the following information ready:

• Product name

• Product serial number (located on a label on the product)

• Proof of purchase (such as a store receipt) and date of purchase

• Computer configuration

• Description of the problem

Then call:

• U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific

Time, Saturday

• Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday

Days and hours of support are subject to change without notice. Toll or long distance charges may apply.

Purchase Supplies and Accessories

You can purchase genuine Epson ink and paper at Epson Supplies Central at www.epson.com/ink3

(U.S. sales) or www.epson.ca

(Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766).

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