Service & Repairs. Motorola MOTW385, W385

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Service & Repairs. Motorola MOTW385, W385 | Manualzz

Service & Repairs

If you have questions or need assistance, contact your wireless service provider.

You can also visit Motorola online at , where you can select from a number of customer care options. In addition, you can contact the Motorola

Customer Support Center at 1-800-331-6456

(United States), 1-888-390-6456 (TTY/TDD United

States for hearing impaired), or 1-800-461-4575


Service & Repairs 61

Specific Absorption Rate Data

SAR Data

The model wireless phone meets the government’s requirements for exposure to radio waves.

Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed limits for exposure to radio frequency (RF) energy set by the Federal Communications

Commission (FCC) of the U.S. Government and by the Canadian regulatory authorities. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age or health.

The exposure standard for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate, or

SAR. The SAR limit set by the FCC and by the Canadian regulatory authorities is 1.6 W/kg.1 Tests for SAR are conducted using standard operating positions accepted by the FCC and by

Industry Canada with the phone transmitting at its highest certified power level in all tested frequency bands. Although the

SAR is determined at the highest certified power level, the actual


SAR level of the phone while operating can be well below the maximum value. This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station, the lower the power output.

Before a phone model is available for sale to the public in the

U.S. and Canada, it must be tested and certified to the FCC and

Industry Canada that it does not exceed the limit established by each government for safe exposure. The tests are performed in positions and locations (e.g., at the ear and worn on the body) reported to the FCC and available for review by Industry Canada.

The highest SAR value for this model phone when tested for use at the ear is 1.54 W/kg, and when worn on the body, as described in this user guide, is 1.13 W/kg. (Body-worn measurements differ among phone models, depending upon available accessories and regulatory requirements).

While there may be differences between the SAR levels of various phones and at various positions, they all meet the governmental requirements for safe exposure. Please note that improvements to this product model could cause differences in

the SAR value for later products; in all cases, products are designed to be within the guidelines.

Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications & Internet

Association (CTIA) Web site: or the Canadian Wireless Telecommunications Association

(CWTA) Web site:

1. In the United States and Canada, the SAR limit for mobile phones used by the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue. The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements.

2. The SAR information includes the Motorola testing protocol, assessment procedure, and measurement uncertainty range for this product.




Important Safety and Legal Information


Safety and General Information

efficient operation of your mobile device. Read this information before using your mobile device.


Exposure to Radio Frequency (RF)


Your mobile device contains a transmitter and receiver. When it is ON, it receives and transmits RF energy. When you communicate with your mobile device, the system handling your call controls the power level at which your mobile device transmits.

Your Motorola mobile device is designed to comply with local regulatory requirements in your country concerning exposure of human beings to RF energy.

Operational Precautions

For optimal mobile device performance and to be sure that human exposure to RF energy does not exceed the guidelines set forth in the relevant standards, always follow these instructions and precautions.

External Antenna Care

If your mobile device has an external antenna, use only a

Motorola-supplied or approved replacement antenna. Use of unauthorized antennas, modifications, or attachments could damage the mobile device and/or may result in your device not complying with local regulatory requirements in your country.

DO NOT hold the external antenna when the mobile device is IN

USE. Holding the external antenna affects call quality and may cause the mobile device to operate at a higher power level than needed.


The information provided in this document supersedes the general safety information in user’s guides published prior to May 1, 2006.

66 Safety Information

Product Operation

When placing or receiving a phone call, hold your mobile device just like you would a landline phone.

If you wear the mobile device on your body, always place the mobile device in a Motorola-supplied or approved clip, holder, holster, case, or body harness. If you do not use a body-worn accessory supplied or approved by Motorola, keep the mobile device and its antenna at least 2.5 centimeters (1 inch) from your body when transmitting.

When using any data feature of the mobile device, with or without an accessory cable, position the mobile device and its antenna at least 2.5 centimeters (1 inch) from your body.

Using accessories not supplied or approved by Motorola may cause your mobile device to exceed RF energy exposure guidelines. For a list of Motorola-supplied or approved accessories, visit our Web site at:

RF Energy Interference/Compatibility

Nearly every electronic device is subject to RF energy interference from external sources if inadequately shielded, designed, or otherwise configured for RF energy compatibility.

In some circumstances your mobile device may cause interference with other devices.

Follow Instructions to Avoid Interference


Turn off your mobile device in any location where posted notices instruct you to do so.

In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your mobile device offers an airplane mode or similar feature, consult airline staff about using it in flight.

Implantable Medical Devices

If you have an implantable medical device, such as a pacemaker or defibrillator, consult your physician before using this mobile device.

Persons with implantable medical devices should observe the following precautions:

• ALWAYS keep the mobile device more than 20 centimeters (8 inches) from the implantable medical device when the mobile device is turned ON.

• DO NOT carry the mobile device in the breast pocket.

• Use the ear opposite the implantable medical device to minimize the potential for interference.

• Turn OFF the mobile device immediately if you have any reason to suspect that interference is taking place.

Safety Information 67

Read and follow the directions from the manufacturer of your implantable medical device. If you have any questions about using your mobile device with your implantable medical device, consult your health care provider.

Hearing Aids

Some mobile devices may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer or physician to discuss alternatives.

Other Medical Devices and Health Care


If you use any other personal medical device, consult your physician or the manufacturer of your device to determine if it is adequately shielded from RF energy. Turn off your mobile device when instructed to do so in hospitals or health care facilities that may be using equipment that is sensitive to external RF energy.

Driving Precautions

Check the laws and regulations on the use of mobile devices in the area where you drive. Always obey them.

When using your mobile device while driving, please:

• Give full attention to driving and to the road. Using a mobile device may be distracting. Discontinue a call if you can’t concentrate on driving.

• Use handsfree operation, if available.

• Pull off the road and park before making or answering a call if driving conditions so require.

• Do not place a mobile device in the airbag deployment area.

Responsible driving practices can be found in the “Smart

Practices While Driving” section at the end of this guide and/or at the Motorola Web site:

The use of wireless phones while driving may cause distraction.

Discontinue a call if you can’t concentrate on driving.

Additionally, the use of wireless devices and their accessories may be prohibited or restricted in certain areas. Always obey the laws and regulations on the use of these products.

Operational Warnings

Obey all posted signs when using mobile devices in public areas.

68 Safety Information

Potentially Explosive Atmospheres

Areas with potentially explosive atmospheres are often but not always posted, and can include fueling areas such as below decks on boats, fuel or chemical transfer or storage facilities, or areas where the air contains chemicals or particles, such as grain, dust, or metal powders.

When you are in such an area, turn off your mobile device, and do not remove, install, or charge batteries. In such areas, sparks can occur and cause an explosion or fire.

Batteries and Chargers

Caution: Improper treatment or use of batteries may present a danger of fire, explosion, leakage, or other hazard. For more information, see the “Battery Use and Battery

Safety” section in this user’s guide.

Your battery, charger, or mobile device may contain symbols, defined as follows:




Important safety information follows.







Do not dispose of your battery or mobile device in a fire.

Your battery or mobile device may require recycling in accordance with local laws. Contact your local regulatory authorities for more information.

Do not throw your battery or mobile device in the trash.

Your mobile device contains an internal lithium ion battery.

Do not let your battery, charger, or mobile device get wet.

Listening at full volume to music or voice through a headset may damage your hearing.

Safety Information 69

Choking Hazards

Your mobile device or its accessories may include detachable parts, which may present a choking hazard to small children.

Keep your mobile device and its accessories away from small children.

Glass Parts

Some parts of your mobile device may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove. Stop using your mobile device until the glass is replaced by a qualified service center.


Some people may be susceptible to epileptic seizures or blackouts when exposed to flashing lights, such as when playing video games. These may occur even if a person has never had a previous seizure or blackout.

If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult with your physician before playing video games or enabling a flashinglights feature (if available) on your mobile device.

Discontinue use and consult a physician if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. It is always a good idea to hold the screen away from your eyes, leave the lights on in the room, take a 15-minute break every hour, and stop use if you are very tired.

Caution About High Volume Usage

Listening at full volume to music or voice through a headset may damage your hearing.

Repetitive Motion

When you repetitively perform actions such as pressing keys or entering finger-written characters, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. If you continue to have discomfort during or after such use, stop use and see a physician.

70 Safety Information

Industry Canada Notice to Users

device may not cause interference and (2) This device must accept any interference, including interference that may cause undesired operation of the device. See RSS-GEN 7.1.5.

Industry Canada Notice 71

FCC Notice To Users

device by the user. Any changes or modifications could void the user’s authority to operate the equipment. See 47 CFR Sec.


This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. See 47 CFR Sec. 15.19(3).

If your mobile device or accessory has a USB connector, or is otherwise considered a computer peripheral device whereby it can be connected to a computer for purposes of transferring data, then it is considered a Class B device and the following statement applies:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC

Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

72 FCC Notice interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Motorola Limited Warranty for the United States and


What Does this Warranty Cover?

Subject to the exclusions contained below, Motorola, Inc. warrants its telephones, pagers, messaging devices, and consumer and professional two-way radios (excluding commercial, government or industrial radios) that operate via

Family Radio Service or General Mobile Radio Service,

Motorola-branded or certified accessories sold for use with these Products (“Accessories”) and Motorola software contained on CD-ROMs or other tangible media and sold for use with these Products (“Software”) to be free from defects in materials and workmanship under normal consumer usage for the period(s) outlined below. This limited warranty is a consumer's exclusive remedy, and applies as follows to new

Motorola Products, Accessories and Software purchased by consumers in the United States or Canada, which are accompanied by this written warranty:

Products and Accessories

Products Covered

Products and Accessories as defined above, unless otherwise provided for below.

Decorative Accessories and Cases.

Decorative covers, bezels,

PhoneWrap™ covers and cases.

Monaural Headsets.

Ear buds and boom headsets that transmit mono sound through a wired connection.

Length of Coverage

One (1) year from the date of purchase by the first consumer purchaser of the product unless otherwise provided for below.

Limited lifetime warranty for the lifetime of ownership by the first consumer purchaser of the product.

Limited lifetime warranty for the lifetime of ownership by the first consumer purchaser of the product.

FCC Notice 73

Products Covered

Consumer and

Professional Two-Way

Radio Accessories.

Products and Accessories that are Repaired or


Length of Coverage

Ninety (90) days from the date of purchase by the first consumer purchaser of the product.

The balance of the original warranty or for ninety (90) days from the date returned to the consumer, whichever is longer.


Normal Wear and Tear.

Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage.


Only batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by this limited warranty.

Abuse & Misuse.

Defects or damage that result from:

(a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact

74 FCC Notice with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the

Products or Accessories for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions; or

(d) other acts which are not the fault of Motorola, are excluded from coverage.

Use of Non-Motorola Products and Accessories.

Defects or damage that result from the use of Non-Motorola branded or certified Products, Accessories, Software or other peripheral equipment are excluded from coverage.

Unauthorized Service or Modification.

Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than Motorola, or its authorized service centers, are excluded from coverage.

Altered Products.

Products or Accessories with (a) serial numbers or date tags that have been removed, altered or obliterated; (b) broken seals or that show evidence of tampering;

(c) mismatched board serial numbers; or (d) nonconforming or non-Motorola housings, or parts, are excluded from coverage.

Communication Services.

Defects, damages, or the failure of

Products, Accessories or Software due to any communication service or signal you may subscribe to or use with the Products

Accessories or Software is excluded from coverage.


Products Covered

Software. Applies only to physical defects in the media that embodies the copy of the software (e.g. CD-ROM, or floppy disk).

Length of


Ninety (90) days from the date of purchase.


Software Embodied in Physical Media.

No warranty is made that the software will meet your requirements or will work in combination with any hardware or software applications provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected.

Software NOT Embodied in Physical Media.

Software that is not embodied in physical media (e.g. software that is downloaded from the internet), is provided “as is” and without warranty.

Who Is Covered?

This warranty extends only to the first consumer purchaser, and is not transferable.

FCC Notice 75

What Will Motorola Do?

Motorola, at its option, will at no charge repair, replace or refund the purchase price of any Products, Accessories or Software that does not conform to this warranty. We may use functionally equivalent reconditioned/refurbished/pre-owned or new

Products, Accessories or parts. No data, software or applications added to your Product, Accessory or Software, including but not limited to personal contacts, games and ringer tones, will be reinstalled. To avoid losing such data, software and applications please create a back up prior to requesting service.

How to Obtain Warranty Service or

Other Information

USA Phones




Two-Way Radios and Messaging



Canada All Products


TTY 1-888-390-6456

For Accessories and Software, please call the telephone number designated above for the product with which they are used.

You will receive instructions on how to ship the Products,

Accessories or Software, at your expense, to a Motorola

Authorized Repair Center. To obtain service, you must include:

(a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) the name of your service provider, if applicable; (d) the name and location of the installation facility (if applicable) and, most importantly; (e) your address and telephone number.

What Other Limitations Are There?







76 FCC Notice














Some states and jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or from one jurisdiction to another.

Laws in the United States and other countries preserve for

Motorola certain exclusive rights for copyrighted Motorola software such as the exclusive rights to reproduce and distribute copies of the Motorola software. Motorola software may only be copied into, used in, and redistributed with, the

Products associated with such Motorola software. No other use, including without limitation disassembly of such Motorola software or exercise of the exclusive rights reserved for

Motorola, is permitted.

FCC Notice 77

Hearing Aid Compatibility

compatibility. When some wireless phones are used with certain hearing aids, users may detect a noise which can interfere with the effectiveness of the hearing aid.

Some hearing aids are more “immune” than others to this interference noise, and phones can also vary in the amount of interference noise they may generate. ANSI standard C63.19 was developed to provide a standardized means of measuring both mobile phone and hearing aids to determine usability rating categories for both.

Ratings have been developed for mobile phones to assist hearing aid users find phones that may be compatible with their hearing aid. Not all phones have been rated for compatibility with hearing aids. Phones that have been rated have a label with the rating(s) located on the box, and at .

These ratings are not guarantees of compatibility. Results will vary depending on the user's hearing aid and individual type and degree of hearing loss. If a hearing aid is particularly vulnerable to interference, even a phone with a higher rating may still cause unacceptable noise levels in the hearing aid Trying out the

78 Hearing Aids phone with your hearing aid is the best way to evaluate it for your personal needs.

“M” Rating : Phones rated M3 or M4 meet FCC requirements for hearing aid compatibility and are likely to generate less interference to hearing aids than unrated phones. (M4 is the

“better” or higher of the two ratings.) On those models with an extendable antenna, this rating is determined only with the antenna extended.

“T” Rating : Phones rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing aid's telecoil (“T

Switch” or “Telephone Switch”) than unrated phones. (T4 is the

“better” or higher of the two ratings.) On those models with a telecoil mode setting, this rating is determined only with the phone so set. For setting instructions, see “Features for the

Hearing Impaired” in the section entitled “Advanced Calling

Features”. Note that not all hearing aids have telecoils in them.

Hearing aids may also be measured for immunity to interference from wireless phones and may have ratings similar to wireless phones. Ask your hearing healthcare professional for the rating of your hearing aid. Add the rating of your hearing aid and your phone to determine the estimated usability:

• Any combined rating equal to or greater than six offers excellent use.

• Any combined rating equal to five is considered normal use.

• Any combined rating equal to four is considered usable.

Thus, if you use an M3 phone with a M3 hearing aid you will have a combined rating of six for “excellent use.” This methodology applies equally for T ratings.

More information about hearing aid compatibility may be found at:,,

, and cellphonetech.asp

Hearing Aids 79

Information from the World Health Organization

special precautions for the use of mobile phones. If you are concerned, you may want to limit your own or your children’s RF exposure by limiting the length of calls or by using handsfree devices to keep mobile phones away from your head and body.

Source: WHO Fact Sheet 193

Further information:

Product Registration

Registration Online Product Registration: Motosupport/source/ registration.asp

Product registration is an important step toward enjoying your new Motorola product. Registering helps us facilitate warranty service, and permits us to contact you should your product require an update or other service. Registration is for U.S. residents only and is not required for warranty coverage.

Please retain your original dated sales receipt for your records.

For warranty service of your Motorola Personal Communications

80 WHO Information

Product you will need to provide a copy of your dated sales receipt to confirm warranty status.

Thank you for choosing a Motorola product.

Export Law Assurances

United States of America and Canada. The Governments of the

United States of America and Canada may restrict the exportation or re-exportation of this product to certain destinations. For further information contact the U.S.

Department of Commerce or the Canadian Department of

Foreign Affairs and International Trade.

Wireless: The New Recyclable

Recycling Your wireless mobile device can be recycled. Recycling your mobile device reduces the amount of waste disposed in landfills and allows recycled materials to be incorporated into new products.

The Cellular Telecommunications Industry Association (CTIA) and its members encourage consumers to recycle their mobile devices and have taken steps to promote the collection and environmentally sound recycling of end-of-life devices.

As a mobile device user, you have an important role in ensuring that this device is recycled properly. When it comes time to give this mobile device up or trade it in for a new one, please remember that the mobile device, the charger, and many of its accessories can be recycled. It's easy. To learn more about

CTIA's Recycling Program for Used Wireless Devices, please visit us at: index.html

Export Law 81

California Perchlorate Label

on the printed circuit board that may contain very small amounts of perchlorate. In such cases, California law requires the following label:

“Perchlorate Material – special handling may apply. See perchlorate .”

There is no special handling required by consumers.

82 Perchlorate Label

Privacy and Data Security

important to everyone. Because some features of your mobile device may affect your privacy or data security, please follow these recommendations to enhance protection of your information:

• Monitor access —Keep your mobile device with you and do not leave it where others may have unmonitored access. Lock your device’s keypad where this feature is available.

• Keep software up to date —If Motorola or a software/ application vendor releases a patch or software fix for your mobile device which updates the device’s security, install it as soon as possible.

• Erase before recycling —Delete personal information or data from your mobile device prior to disposing of it or turning it in for recycling. For step-by-step instructions on how to delete all personal information from your device, contact your service provider.

Note: For information on backing up your mobile device data before erasing it, go to and then navigate to the “downloads” section of the consumer Web page for

“Motorola Backup” or “Motorola Phone Tools.”

• Understanding AGPS —In order to comply with emergency caller location requirements of the FCC, certain Motorola mobile devices incorporate Assisted

Global Positioning System (AGPS) technology. AGPS technology also can be used in non-emergency applications to track and monitor a user’s location—for example, to provide driving directions. Users who prefer not to permit such tracking and monitoring should avoid using such applications.

If you have further questions regarding how use of your mobile device may impact your privacy or data security, please contact

Motorola at [email protected], or contact your service provider.

Driving Safety 83

Smart Practices While Driving

Driving Safety Drive Safe, Call Smart SM

Check the laws and regulations on the use of mobile devices and their accessories in the areas where you drive. Always obey them. The use of these devices may be prohibited or

restricted in certain areas. Go to callsmart for more information.

Your mobile device lets you communicate by voice and data—almost anywhere, anytime, wherever wireless service is available and safe conditions allow. When driving a car, driving is your first responsibility. If you choose to use your mobile device while driving, remember the following tips:

• Get to know your Motorola mobile device and its features such as speed dial and redial.

If available, these features help you to place your call without taking your attention off the road.

• When available, use a handsfree device.

If possible, add an additional layer of convenience to your mobile device with one of the many Motorola Original handsfree accessories available today.

• Position your mobile device within easy reach.

Be able to access your mobile device without removing your eyes from the road. If you receive an incoming call at an inconvenient time, if possible, let your voice mail answer it for you.

• Let the person you are speaking with know you are driving; if necessary, suspend the call in heavy traffic or hazardous weather conditions.

Rain, sleet, snow, ice, and even heavy traffic can be hazardous.

• Do not take notes or look up phone numbers while driving.

Jotting down a “to do” list or going through your address book takes attention away from your primary responsibility—driving safely.

• Dial sensibly and assess the traffic; if possible, place calls when your car is not moving or before pulling into traffic.

If you must make a call while moving, dial only a few numbers, check the road and your mirrors, then continue.


• Do not engage in stressful or emotional conversations that may be distracting.

Make people you are talking with aware you are driving and suspend conversations that can divert your attention away from the road.

• Use your mobile device to call for help.

Dial 911 or other local emergency number in the case of fire, traffic accident, or medical emergencies.*

• Use your mobile device to help others in emergencies.

If you see an auto accident, crime in progress, or other serious emergency where lives are in danger, call 911 or other local emergency number, as you would want others to do for you.*

• Call roadside assistance or a special nonemergency wireless assistance number when necessary.

If you see a broken-down vehicle posing no serious hazard, a broken traffic signal, a minor traffic accident where no one appears injured, or a vehicle you know to be stolen, call roadside assistance or other special non-emergency wireless number.



Wherever wireless phone service is available.





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