Getting Help. Dell XPS PP28L, PP28L, XPS M1530, RU335

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Getting Help. Dell XPS PP28L, PP28L, XPS M1530, RU335 | Manualzz

book.book Page 153 Tuesday, October 7, 2008 6:05 PM

Getting Help

Obtaining Assistance

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1 See "Troubleshooting" on page 89 for information and procedures that

pertain to the problem your computer is experiencing.

2 See "Dell Diagnostics" on page 89 for procedures on how to run Dell

Diagnostics.

3 Use Dell's extensive suite of online services available through the Dell

Support Center for help with installation and troubleshooting procedures.

See "Dell Support Center" on page 93. For a more extensive list of Dell

Support online, you can visit support.dell.com or see "Online Services" on page 154.

4 Fill out the "Diagnostics Checklist" on page 157.

5 If the preceding steps have not resolved the problem, see "Contacting

Dell" on page 158.

NOTE:

Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE:

Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express

Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and

Customer Service" on page 154.

NOTE:

Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Getting Help

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154

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 156, and then

see "Contacting Dell" on page 158.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites: www.dell.com

www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

• Dell Support websites support.dell.com

support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

• Dell Support e-mail addresses [email protected]

[email protected] [email protected] (Latin America and Caribbean countries only) [email protected] (Asian/Pacific countries only)

Getting Help

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• Dell Marketing and Sales e-mail addresses [email protected] (Asian/Pacific countries only) [email protected] (Canada only)

• Anonymous file transfer protocol (FTP) ftp.dell.com

Log in as user: anonymous , and use your e-mail address as your password.

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call

for your region, see "Contacting Dell" on page 158.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service.

A recording prompts you for the information needed to locate and report on

your order. For the telephone number to call for your region, see "Contacting

Dell" on page 158.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your

region, see "Contacting Dell" on page 158.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist,

see "Contacting Dell" on page 158.

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156

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call for your region, see "Contacting Dell" on page 158.

2 Include a copy of the invoice and a letter describing the reason for the return.

3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 157), indicating the tests that you have run and any error

messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 89).

4 Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.

5 Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at

Dell’s receiving dock and returned to you.

Before You Call

NOTE:

Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 157). If possible, turn on your computer before you call Dell for

assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

CAUTION:

Before working inside your computer, follow the safety instructions in your Product Information Guide.

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Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file.

Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

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Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE:

If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options.

Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1 Visit support.dell.com.

2 Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.

3 Click Contact Us on the left side of the page.

4 Select the appropriate service or support link based on your need.

5 Choose the method of contacting Dell that is convenient for you.

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Getting Help

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Key Features

  • Intel® Core™2 Duo T9300 2.5 GHz
  • 39.1 cm (15.4") 1280 x 800 pixels 16:10
  • 4 GB DDR2-SDRAM 667 MHz 2 x 2 GB
  • 320 GB
  • NVIDIA GeForce Go 8600M GT
  • Bluetooth 2.0+EDR
  • 90 W
  • Windows Vista Home Premium

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