Station User Guide. Vodavi XTS-IP IP, XTSc-IP IP, IP 7008D, IP 7024D, IP-24DH, XTSc-IP
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Vodavi Telephone Systems
Station User Guide
December 2005 - Issue 2.2
P/N: 3152-00
I
Issue Release
1.0
1.1
1.2
12-02
2-03
3-04
1.3
1.4
1.5
2.0
2.1
2.2
5-04
9-04
11-04
1-05
4-05
12-05
Changes
Initial Release
Minor revisions for correctness & clarity.
Includes Trunk-to-Trunk Trans procedure.
Includes Enhanced ACD AVA/UNA feature.
Includes ACD Wrapup End feature.
Includes Call Forward Off-Net button.
Revises Attendant Unavailable feature to reflect increase of
Attendant station capacity from 3 to 6.
Additional telephone instrument added.
Flash-based Voice Mail Quick Reference page is added.
An In and Out Button feature is added.
A Page Block option is added to the DND button.
A UCD Wrapup End feature is added.
IP Phone procedures added.
Call Park locations increased from 8 to 14 for XTS systems.
Call Pickup Groups increased from 8 to 20 for XTS systems.
Internal Page Zones increased from 8 to 20 for XTS systems.
ICLID Call Mgmt Table entries are increased.
LNR button feature code (650) is added for XTS systems.
Call Park locations increased from 8 to 14 for XTSc systems.
Call Pickup Groups increased from 8 to 20 for XTSc systems.
Internal Page Zones increased from 8 to 20 for XTc systems.
LNR button feature code (650) also applies to XTSc systems.
ACD Supervisor One-Touch Record is added.
S/W version 2.2 features are added.
ACD Supervisor Status feature is added.
Calls in Queue Pickup feature is modified.
Call Coverage / DSS Transfer to Voice Mail procedure is modified.
Trouble Notification Procedure is added.
Relay activation flexible feature code is added.
Hot Desk feature is added.
Caller ID Scrolling is modified so that scrolling is either enabled on a station basis or a system-wide basis.
IP7008D Phone is added.
IP7024D Phone is added.
LIFE SUPPORT APPLICATIONS POLICY
VODAVI Technology, Inc. products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death.
VODAVI Technology, Inc. warranty is limited to replacement of defective components and does not cover injury to persons or property or other consequential damages.
“WARNING: Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause [cancer, and] birth defects or other reproductive harm. Wash hands after
handling.”
Copyright © 2002 VODAVI Technology, Inc.
All Rights Reserved
This material is copyrighted by VODAVI Technology, Inc. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright Laws of the United States (17 U.S.C.
Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.
XTS-IP is a registered trademark of VODAVI Technology, Inc.
mlj/2005
Contents
Contents
Digital Telephone Features ............................................................ vi
IP Telephone Features ..................................................................... xii
About This User Guide ..................................................................... 1
Account Codes ................................................................................... 3
Using Account Codes............................................................... 3
Verified Account Codes........................................................... 3
Account Codes - Traveling COS (Verified) ........................ 4
ACD Call Factor........................................................................... 5
ACD Call Qualifier ...................................................................... 6
ACD Help ...................................................................................... 7
ACD Calls In Queue Status Display...................................... 8
ACD Calls in Queue Pickup..................................................... 9
ACD Login/Logout .................................................................... 9
ACD Member Status ................................................................. 11
ACD Overflow Available/Unavailable................................. 11
ACD Supervisor Display........................................................... 12
ACD Supervisor Login/Logout.............................................. 13
ACD Supervisor Monitor with Barge-In ............................. 14
ACD Supervisor One-Touch Record.................................... 15
Supervisor Station Status........................................................ 15
ACD/UCD Available/Unavailable ......................................... 16
ACD/UCD Wrapup End ............................................................ 16
UCD Calls In Queue Display ................................................... 17
UCD Overflow Station Forward ............................................ 17
Alternate Dial Plan ............................................................................ 18
Answering Machine Emulation .................................................... 19
Notification Methods ............................................................... 19
Attendant Features........................................................................... 20
XTS-IP / XTSc-IP Station User Guide December 2005 i
ii Contents
Attendant Clear Alarm............................................................. 20
Attendant CO Line External (Off-Net) Forward............... 20
Attendant Custom Message.................................................. 21
Attendant Day/Night/Special ............................................... 22
Attendant Directory List Programming............................. 23
Attendant Disable Outgoing CO Line ................................ 26
Attendant Override................................................................... 27
Attendant Setting Time and Date ....................................... 27
Attendant Speed Dial - System Storing............................. 28
Attendant Unavailable............................................................. 29
Attendant Voice Mail Alarm Clear ....................................... 29
Background Music (Optional) ....................................................... 30
Call Forward - External (Off-Net) .......................................... 35
Call Forward - Follow Me ........................................................ 36
Call Park - Personal.................................................................... 38
Call Park - Station....................................................................... 39
Call Park - System ...................................................................... 40
Directed Call Pickup.................................................................. 41
Group Call Pickup ...................................................................... 42
Executive/Secretary Transfer................................................. 43
PBX/Centrex Transfer ............................................................... 43
Screened Transfer...................................................................... 44
Transfer Search........................................................................... 44
Unanswered CO Call Transfer ............................................... 45
Unscreened Transfer ................................................................ 45
Trunk-To-Trunk Transfer ......................................................... 45
Caller ID Display (Answered Calls)....................................... 46
XTS-IP / XTSc-IP Station User Guide December 2005
Contents
Caller ID Display (Unanswered Calls).................................. 47
Caller ID Name/Number ................................................................. 48
Calling Forward Override ............................................................... 48
Calling Station Handsfree Mode Override................................ 49
Calling Station Tone Mode Override .......................................... 49
CO Line Queue.................................................................................... 52
Conference Combinations ..................................................... 53
Conference Procedures........................................................... 53
Do Not Disturb / Page Block .......................................................... 59
Executive Override............................................................................ 61
Flash Key on Intercom ............................................................. 62
Flexible Button Programming ...................................................... 62
Group Listening ................................................................................. 63
Headset Mode .................................................................................... 64
In and Out Button.............................................................................. 66
Using an Intercom Button ..................................................... 66
Answering an Intercom Call .................................................. 67
Intercom Transfer ...................................................................... 68
Intercom Calls ............................................................................. 69
IP7008D Phone Characteristics............................................. 71
IP7024D Phone Characteristics............................................. 73
Last Number Redial........................................................................... 79
XTS-IP / XTSc-IP Station User Guide iii
December 2005
iv Contents
Mailbox Buttons................................................................................. 81
Voice Mail Modem Access...................................................... 84
Telephone System Modem Access ..................................... 84
Name In Display ................................................................................. 85
Off-Hook Voice Over (OHVO) ........................................................ 86
Placing an Outside Line on Hold.......................................... 89
Answering a Recall .................................................................... 89
Answering an Outside Call..................................................... 89
Placing an Outside Call............................................................ 89
Paging - Meet Me....................................................................... 91
Personalized Messages.................................................................... 91
Pre-assigned Messages ........................................................... 91
Custom Messages...................................................................... 92
Date and Time Entry Messages ............................................ 93
Scrollable Canned Messages ................................................. 95
Personal Messages Flexible Button..................................... 96
PBX/Centrex Codes on a Flex Button ......................................... 97
Last Number Redial................................................................... 97
Save Number For Redial.......................................................... 98
Redial a Saved Number ........................................................... 98
Repeat Redial ............................................................................. 98
Ring Down/Hot Line/Off-Hook Preference .............................. 99
XTS-IP / XTSc-IP Station User Guide December 2005
Contents
System Speed Dial Access ...................................................... 106
Station/Port Fixed Number............................................................ 106
Text Messaging (Silent Response)............................................... 108
Trouble Notification ......................................................................... 109
Universal Day/Night Answer ......................................................... 111
Call Forwarding to Voice Mail Groups................................ 112
Retrieving Voice Messages..................................................... 112
Voice Mail Transfer with ID Digits........................................ 112
Voice Mailbox Button............................................................... 113
Voice Mail Group Button......................................................... 113
Voice Mail Group Access......................................................... 113
Voice Mail One-Touch Recording ........................................ 114
Voice Mail (Flash-Based) Quick Reference........................ 116
Voice Mail (Flash-Based) Quick Start .................................. 117
Voice Mail (Hard Drive-Based) Quick Reference............. 118
Voice Mail (Hard Drive-Based) Quick Start ....................... 119
v
Quick Reference ................................................................................ 122
Worksheets .................................................................................. 122
Default Numbering Plan ......................................................... 125
XTS-IP / XTSc-IP Station User Guide December 2005
vi Contents
Digital Telephone Features
Vodavi Digital Telephones have flexible buttons and dual color LEDs that can be customized for each application.
be seen in a single glance. When they are used as CO/PBX/Centrex buttons, line status is easily monitored.
intercom, and a hot keypad that allows dialing while the phone is on-hook.
» Executive Display models include interactive soft keys that provide additional feature functionality.
30-Button Executive Telephone
1 2 3 4
6
8
10
12
5
7
9
11
13
19 18 17
XTS-IP / XTSc-IP Station User Guide
16 15 14
December 2005
Contents vii
Number
1
2
3
4
5
6
7
8
9
10
H-T-P
Feature
Message Indicator
24-Character
Display
Interactive Soft Keys Works in conjuction with fixed & flexible features.
Flexible Button Keys Used to access outside line or call-handling features.
TRANS Key
CONF Key
CAMP ON
MSG Key
FWD Key
Description
Indicates that you have a message.
Displays information about telephone status, dialing directories, and text message information.
Used to select mode of operation: Handsfree, Tone, or Privacy.
Used to transfer an outside call from one station to another.
Used to establish conference calls.
Used to alert a busy station that an outside line is on hold and waiting for them.
Used for Auto-CallBack to a telephone which has left a text message or to access voice messages.
Used to forward your calls to another station or voice mail.
11
12
13
FLASH Key
MUTE Key
SPEED Key
Used to end an outside call and to restore dial tone without hanging up receiver.
Used to activate/deactivate MUTE function. When activated, party on other end cannot hear you.
Used to access speed dialing, save number redial and last number redial. This button also is used to access flex button programming.
14
15
16
17
18
19
Microphone
HOLD Key
ON/OFF Key
VOLUME Key
Speaker
Headset Jack
Used to talk with other party without using the handset. One of the two Executive models includes
Full Duplex capability.
Used to hold calls, to retrieve held calls.
Used to make a call without lifting the handset.
Used to adjust level of tones, background music, ringing, receiver volume, and display contrast.
Outputs tones and voice at your extension.
2.5 mm Headset Jack located on left side of phone.
XTS-IP / XTSc-IP Station User Guide December 2005
viii
8-Button Executive Telephone
1
Contents
2
6
7
5
8
3
4
13 12 11 10 9
XTS-IP / XTSc-IP Station User Guide December 2005
Contents
Number
1
2
Feature Description
Message Indicator Indicates that you have a message.
24-Character Display Displays information about telephone status, dialing directories, and text message information.
3
4
5
6
Interactive Soft Keys Used to program phone feature/functions.
Flexible Button Keys Used to access outside lines or access callhandling features.
TRANS Key
SPEED Key
Used to transfer an outside call between stations.
Used to access speed dialing, save number redial and last number redial. This button also is used to access flex button programming.
7 MUTE Key
8
9
10
11
12
13
ON/OFF Key
HOLD Key
Microphone
VOLUME Key
Speaker
Headset Jack
Used to activate/deactivate MUTE function.
When activated, the party on other end cannot hear you.
Used to make a call without lifting the handset.
Used to hold calls, to retrieve held calls.
Used to talk with other party without using the handset.
Used to adjust level of tones, background music, ringing, receiver volume, and display contrast.
Outputs tones and voice at your extension.
2.5 mm Headset Jack is located on the left side of the telephone.
ix
XTS-IP / XTSc-IP Station User Guide December 2005
x Contents
8-Button Enhanced Telephone (Non-Display)
10
4
5
3
6
1
2
9 8 7
XTS-IP / XTSc-IP Station User Guide December 2005
Contents
Number
1
Feature
Message Indicator
2
3
4
Description
Indicates that you have a message.
Flexible Button Keys Used to access outside lines or access call-handling features.
Used to transfer an outside call between stations.
TRANS Key
SPEED Key Used to access speed dialing, save number redial and last number redial. This button also is used to access flex button programming.
5 MUTE Key
6
7
8
9
10
ON/OFF Key
HOLD Key
Microphone
VOLUME Key
Speaker
Used to activate/deactivate MUTE function. When activated, the party on other end cannot hear you.
Used to make a call without lifting the handset.
Used to hold calls, to retrieve held calls.
Used to talk with other party without using the handset.
Used to adjust level of tones, background music, ringing, receiver volume, and display contrast.
Outputs tones and voice at your extension.
xi
XTS-IP / XTSc-IP Station User Guide December 2005
xii Contents
IP Telephone Features
The feature operation of the Vodavi IP Phones are the same as the
Vodavi-branded Digital Executive Key Telephones as used with the
XTS-IP and XTSc-IP systems. The following IP Phones provide both fixed and flexible buttons: IP-24DH, IP7008D, & IP7024D.
IP-24DH Telephone
FIXED BUTTONS
TRANS
FWD
REDIAL
CONF
DND MSG/CALLBK
MUTE
ICM
SPEED
FLASH
PGM
SAVE
VOLUME
SPEAKER
HOLD
FLEXIBLE
BUTTONS
XTS-IP / XTSc-IP Station User Guide December 2005
Contents
CONF
DND
MUTE
PGM
Features
FLASH
FWD
HOLD
ICM
MSG / CALLBK
REDIAL
SAVE
SPEED
SPEAKER
TRANS
VOLUME
24 Flexible Buttons
Description
Used to establish conference calls.
Used to prevent calls from ringing at your station when on a call or busy. Also can be used to activate a Page Block feature.
Used to end an outside call and to restore dial tone without hanging up the receiver.
Use to send unanswered calls to another station, Hunt group, or voice mailbox.
Used to hold calls and to retrieve held calls.
Not used at this time.
Used for Auto-CallBack to a phone that has left a text message or to access voice messages.
Used to activate/deactivate MUTE function. When activated, the party on the other end cannot hear you.
Used as a rotary to select mode of operation: Handsfree
(LED not lit), Tone (LED lit solid), or Privacy(LED blinking).
Used to access and dial the last number dialed.
Not used at this time.
Used to access speed dialing, save number redial, and last number redial. Button is also used to access flexible button programming.
Used to make a call without lifting the handset. Serves as an ON/OFF button.
Used to transfer intercom or outside call from one station to another.
Used to adjust level of tones, ringing, and receiver volume.
Used to access outside lines or call-handling features.
xiii
XTS-IP / XTSc-IP Station User Guide December 2005
xiv
1
2
3
IP7008D Telephone
Contents
8
9
10
11
12
4 5 6 7
XTS-IP / XTSc-IP Station User Guide December 2005
Contents
Features
1 = LCD Display
2 = Handset
3 = Headphone
4 = Speaker
5 = Speaker Button
6 = Hold/Save Button
7 = Volume
8 = MSG LED
9 = Flexible Buttons
10 = Speed Button
11 = Trans/PGM Button
12 = MIC
Description
Displays information about telephone status, dialing directories, and test message information.
Device used to listen/speak when on a call in handset mode.
When using a headphone, this button toggles the headphone state.
Device used to listen to a caller in a handsfree mode when in speaker mode.
Speaker toggles speakerphone state between speaker mode and handset mode. The button is red when speakerphone is active.
This button is used to hold calls and to retrieve held calls.
The volume button adjusts the level of tones, background music, ringing, and receiver volume
This button illuminated to indicate you have a message waiting.
The 8 flexible buttons are used to access outside lines or call-handling features.
Used to access speed dialing, save number redial, and last number redial. Also used to access flexible button programming.
This button is used to stransfer intercom or outside call from one station to another.
Microphone used to speak to a caller in a handsfree mode when in speaker mode.
xv
XTS-IP / XTSc-IP Station User Guide December 2005
xvi
1
2
3
4
5
6
7
IP7024D Telephone
Contents
8
9
10
11
12
17 16 15
13
14
XTS-IP / XTSc-IP Station User Guide December 2005
Contents xvii
Features
1 = Handset
2 = Headphone
3 = Speaker
Description
Used to listen/speak when on a call in handset mode.
When using a headphone, button toggles headphone state.
Used to listen to a caller in handsfree mode when in speaker mode.
4 = Speed Button Used to access speed dialing, save number redial, and last number redial. This button is also used to access flexible button programming.
5 = DND Button
6 = Speaker Button
The DND (Do Not Disturb) feature blocks all incoming calls.
When DND is active, the red LED in this button is illuminated.
Used to toggle between speaker & handset modes when in speakerphone state. Button is red when speakerphone is active.
7 = Hold/Save Button Used to hold calls and to retrieve held calls.
8 = 3 Soft Buttons
9 = LCD Display
Used to work in conjunction with fixed and flexible features.
Shows information about telephone status, dialing directories, and text messages.
Illuminates when the phone is ringing.
10 = Ring LED
11 = Trans/PGM Button Used to transfer an intercom or outside call from one station to another.
12 = Flexible Buttons The 24 flexible buttons are used to access outside lines or call-handling features.
13 = Call Back Button Used to initiate a call back request to a busy station. Once that station becomes idle, the initiating station is signaled.
14 = Volume Bar Adjusts the level of tones, background music, ringing, and receiver volume
15 = MIC (Microphone) Used to speak to a caller in a handsfree mode when in speaker mode.
16 = Menu Button
17 = Phone Book
Used to move to the desired option(Dial, MSG, Program), and to select the next screen when indicated by an arrow on the LCD display.
Used to access speed dialing, save number redial, and last number redial, and to access flexible button programming.
XTS-IP / XTSc-IP Station User Guide December 2005
A B O U T T H I S U S E R G U I D E
The features described in this book apply to the XTS-IP & XTSc-IP Digital
Telephone Systems when using Vodavi Telephones … unless an exception is specifically noted.
1
GUIDELINES
Flexible Buttons -- Most system features can be set up on a flexible button for easy one-button access. (For more details, refer to
Button Programming” on page 62
.)
This “Flex Btn” symbol indicates those features that need a
preprogrammed button to function properly (IP Phones have several fixed feature buttons that can be used instead).
- EXCEPTION -
When the “Soft Key” symbol is also present, you may use either a preprogrammed button or a Soft Key.
Soft Key
Flexible Numbering -- This feature allows the system numbering plan to be modified, as well as the length of the feature access codes (2-4 digits).
For consistency, the following programming and operating procedures refer to “3-digit” default codes.
To verify the numbering plan for your system, consult with your System Administrator.
Single Line Telephones -- A “telephone” symbol appears when the Single Line Telephone (SLT) operation differs from the
Digital Telephone. If your single line telephone does not have a
FLASH key, quickly press and release the hookswitch when instructed to press the FLASH key.
SLT
XTS-IP / XTSc-IP Station User Guide December 2005
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Key Features
- Call transfer
- Call forward
- Call park
- Speed dial
- Call pickup
- Conference calling
- Intercom
- Voice mail
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