WD Livewire Network Maintenance. Western Digital LIVEWIRE, WD Livewire, WDBACB0020HBK - Elements Play, WDBACB0010HBK - Elements Play, WDBACC0020HBK - Elements Play
Western Digital WD Livewire lets you create a high-speed home network using your home's electrical wiring. It's easy to set up – just plug one adapter into your router and an electrical outlet, and plug the other adapter into an outlet in any room where you want a wired high-speed connection. WD Livewire is faster and more reliable than Wi-Fi, and it's secure with 128-bit encryption. With four Ethernet ports on each adapter, you can connect up to 8 devices to your network.
Advertisement
Advertisement
WD LIVEWIRE POWERLINE AV NETWORK KIT
USER MANUAL
WD Livewire Network Maintenance
The firmware for your WD Livewire network can be upgraded to the latest release, which includes product fixes and enhancements. To ensure you receive the latest update, we recommend registering your product at http://register.wdc.com
.
This chapter describes how to upgrade firmware and perform simple troubleshooting.
Solutions to more serious problems may require contacting your dealer or an authorized service center for assistance. For more information, refer to WD Service and Support on the second page of this user manual.
Firmware Upgrade
Firmware is an important set of instructions that tells your WD Livewire devices how to operate, what the interactive screens look like, and how to do what you tell it to do.
Important: Make sure that all the devices’ AC power adapters remain connected and plugged in during the firmware update. A power disruption during the update process can corrupt the firmware and render the
device(s) unusable.
To update the firmware:
1. Go to http://support.wdc.com.
Click Downloads, then the product name (or photo) and download the latest firmware update file for your WD Livewire device to your computer.
2. Connect your computer or router to port 1 on a WD Livewire device.
3. Launch the WD Livewire Utility program on your computer. Click Upgrade
Firmware.
WD LIVEWIRE NETWORK MAINTENANCE – 17
WD LIVEWIRE POWERLINE AV NETWORK KIT
USER MANUAL
4. Click Browse and select the new .PIB and .NVM firmware files that you downloaded in step 1. Click OK.
5. Click OK to confirm you have selected the correct firmware upgrade files.
6. Wait until the power LED and PLC-Link LED blink twice (about 65 seconds), then use a paperclip to press the reset button on the bottom of device for 2 seconds.
7. Repeat steps 2-6 above for all the WD Livewire devices in your network.
WD LIVEWIRE NETWORK MAINTENANCE – 18
WD LIVEWIRE POWERLINE AV NETWORK KIT
USER MANUAL
Troubleshooting
Problem
LED
The power LED does not illuminate after installing the WD Livewire device.
Solution
Make sure the power switch on the device is set to ON.
If this does not solve the problem, do the following:
1.
Disconnect the Ethernet cable from the
WD Livewire device.
2.
Disconnect the power cord from the WD Livewire device.
3.
Wait five seconds.
4.
Reconnect the Ethernet cable to the WD Livewire device.
5.
Re-connect the power cord to the WD Livewire device.
If the power LED still does not illuminate, ensure that the electrical outlet is working properly. Plug a different electronic device into the outlet and try to power it on.
WD LIVEWIRE NETWORK
One or more powerline adapters are not detected or you cannot access other computers on the powerline network.
Slow, erratic, or poor performance.
All devices on the WD Livewire network must be configured with the same network password. If you are adding a new powerline adapter to an existing private network, click Add Device in the Main tab of the WD Livewire Utility. For more information, see
Be sure to press the Sync button on all devices within
2 minutes when creating a private network.
Make sure the IP address and TCP/IP protocol are set up correctly for all the computers connected to powerline adapters on your WD Livewire network.
Refer to Windows Help for more information.
Performance can be impacted by your house's electrical wiring. If performance is poor, try plugging one or more of the devices directly into different outlets as necessary.
FIRMWARE UPGRADE
The firmware upgrade is unsuccessful.
Make sure to download the latest firmware version.
Make sure all connections are correctly installed.
Make sure that the firmware file name has not been changed.
WD LIVEWIRE NETWORK MAINTENANCE – 19

Public link updated
The public link to your chat has been updated.
Advertisement