Troubleshooting. LG Electronics BE12LU38, BE12LU30

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Troubleshooting. LG Electronics BE12LU38, BE12LU30 | Manualzz

Appendix

Troubleshooting

If you are experiencing problems with the drive, verify the following items.

Since the problem may be caused by a device other than the drive, check other things such as system settings or other software being used, etc.

If you cannot resolve the problem after verifying these items, contact your dealer or our customer service department.

Problem

Drive cannot play a

DVD, CD or BD in the drive or certain types of discs cannot be read in the drive.

Disc tray cannot be opened

Drive is not detected by the system.

Drive will not play media or certain types of CD, DVD or

BD media.

Possible Cause

1. The disc is not inserted correctly.

2. The disc is dirty.

3. The pick-up lens is dirty.

4. The disc is scratched or warped.

5. The disc uses a region code that cannot be played on the drive.

1. AC Plug is not connected to AC outlet.

2. Power Switch is not turned on.

1. The USB 2.0 converter cable or eSATA cable is not properly connected.

1. The disc doesn’t match your system. Is the media disc the correct format for the type of system that you are using.

Possible Solution

1. Reinsert the disc correctly.

2. Clean the disc surface.

3. Clean the pick-up lens.

4. Change the disc.

5. Refer to your system manual for help.

1. Connect the AC plug tightly.

2. Turn the Power Switch on and try again.

1.Make sure USB 2.0 converter cable or eSATA cable is connected properly and re-install the device driver.

1. Check the disc format.

2. Virus possibility.

2. Has the Windows DVD-ROM software driver program been corrupted by a virus?

Run a Virus Scan program and repair if possible.

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