Chap 7-Solving Problems. Epson Stylus Pro 7880 ColorBurst Edition, Stylus Pro 7880 UltraChrome, Stylus Pro 7880 ColorBurst, Stylus Pro 7880, Pro 9880, Stylus Pro 9880 ColorBurst Edition, Stylus Pro 9880 UltraChrome

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Chap 7-Solving Problems. Epson Stylus Pro 7880 ColorBurst Edition, Stylus Pro 7880 UltraChrome, Stylus Pro 7880 ColorBurst, Stylus Pro 7880, Pro 9880, Stylus Pro 9880 ColorBurst Edition, Stylus Pro 9880 UltraChrome | Manualzz

Chapter 7:

Solving

Problems

167

As you use your printer, you may occasionally experience a problem. You can diagnose the problem following the guidelines in this chapter or check the FAQs at www.proimaging.epson.com. Then try the most likely solutions until the problem is fixed.

This chapter provides instructions for the following:

Diagnosing problems

Checking error messages and lights

Improving print quality

Solving operational problems

Solving miscellaneous printing problems

Solving paper problems, including clearing paper jams

Uninstalling and reinstalling the printer driver

Diagnosing Problems

The printer includes a number of ways to help you diagnose problems:

To identify the most common problems, check the messages and lights

on the control panel. See pages 168 through 172 for more information.

If you’re using the Epson printer driver and Status Monitor utility,

check your software for error messages. See page 138 for more

information.

To determine whether the problem is caused by the printer itself, print a

status sheet from the control panel. See page 135 for instructions.

Review the FAQs at www.proimaging.epson.com for possible solutions.

If none of the suggested solutions in this chapter solve your problem,

contact Epson as described under “Where To Get Help” on page 13.

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168 | Solving Problems

Checking Error Messages and Lights

The control panel includes various lights and an LCD display to indicate the status of the printer:

Paper light

Ink light

Paper Feed up button

Power button and light

Enter or cut button

Menu or cleaning button

Pause or reset button and light

LCD display

Paper Feed down button

Left arrow or Paper

Source button

When your paper runs out, ink is low, or a problem occurs, a message appears on the LCD display, and the lights on the control panel come on or flash. The following table lists the messages in alphabetical order and includes an explanation and instructions for correcting the problem.

Message

BORDERLESS ERROR

LOAD CORRECT SIZE

PAPER

Explanation Response

The borderless setting is selected and paper that doesn’t support borderless printing is loaded.

Change the setting in the printer driver or load different paper.

CARRIAGE LOCKED

RELEASE THE CARRIAGE

LOCK

CLEANING ERROR

PRESS PAUSE BUTTON

The print head is locked.

Head cleaning did not clear the nozzles.

Remove the bracket securing the print head;

see page 35.

Run the head cleaning utility again. If the nozzles are still clogged, contact Epson.

CLEANING ERROR

REMOVE THICK PAPER

Paper is too thick for head cleaning.

Printer could not feed the printed page.

Release the paper lever to remove the paper.

Head cleaning starts automatically. After cleaning, reload paper.

Remove the print.

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Solving Problems | 169

Message

COMMAND ERROR

CHECK DRIVER

SETTINGS

Explanation

You may be using the wrong printer driver.

Damaged data was sent to the printer or the data has an incorrect command.

The driver’s ink type configuration is not correct for the ink in the printer.

Response

Press and hold the Pause button for

3 seconds to cancel the print job. Make sure you installed the correct driver for your printer.

Make sure the ink configuration is correct (see

page 151).

The conversion cartridge will need to be replaced soon.

(Remaining service life is displayed on the LCD.)

Press the Pause button to continue.

CONVERSION CRTG LIFE

CONVERSION CRTG

NEAR END OF SERVICE

LIFE

CONVERSION CRTG LIFE

REPLACE CONVERSION

CRTG WITH A NEW ONE

COVER OPEN

CLOSE COVER

F/W INSTALL ERROR

UPDATE FAILED

RESTART THE PRINTER

INK CARTRIDGE

INSTALL INK CARTRIDGE

INK CARTRIDGE

NON-GENUINE

CARTRIDGE! MAY NOT

PERFORM AT OPTIMUM.

CONTINUE?

<YES NO>

Firmware update failed.

An ink lever is raised, but no cartridge is installed.

A non-genuine ink cartridge is installed.

INK CARTRIDGE

PLEASE USE GENUINE

EPSON INK CARTRIDGES

INK CARTRIDGE

REPLACE INK

CARTRIDGE

The conversion cartridge needs to be replaced.

Front cover is open.

A non-genuine ink cartridge is installed.

Ink cartridge(s) are expended

(printing stops).

Replace the conversion cartridge with a new one. Or, complete the replacement of black ink by pressing the Pause button.

Close the front cover.

Restart the printer, then update the firmware

again; see page 46 for instructions.

Install the missing ink cartridge.

Press the r button to select NO and replace the ink cartridge with a genuine Epson ink

cartridge; see page 144. Otherwise, press l to

select YES.

Replace the ink cartridge with a genuine Epson

ink cartridge; see page 144.

Replace the ink cartridge(s) indicated on the

LCD display; see page 144.

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170 | Solving Problems

Message

INK CARTRIDGE

DO YOU ACCEPT THIS?

<ACCEPT DECLINE>

INK CARTRIDGE ERROR

BK INK CHANGE

INK CARTRIDGE ERROR

CHECK CARTRIDGE

Explanation

A non-Epson ink cartridge is installed.

Response

Press the r button to select DECLINE and replace the ink cartridge with a genuine Epson

ink cartridge; see page 144. Pressing l to

select ACCEPT may cause damage not covered by your warranty.

The black ink cartridge needs to be changed.

Select YES to switch the black ink cartridge, or

NO to continue using the installed black ink cartridge.

You tried to install the wrong ink cartridge.

If you are replacing ink cartridges, check the package and product code. Replace the ink cartridge with the correct Epson ink cartridge.

The wrong black ink cartridge is selected (Matte or Photo).

Install the correct black ink cartridge, or press the Pause button and change the ink setting;

see page 148.

You tried to install an ink cartridge that cannot be used with this printer.

If you are replacing ink cartridges, check the package and product code. Replace the ink cartridge with a genuine Epson ink cartridge.

INK CARTRIDGE ERROR

PLEASE INSTALL THE

CORRECT CARTRIDGES

INK CARTRIDGE ERROR

REPLACE CARTRIDGE

CSIC error has occurred.

Remove the ink cartridge and reinstall it. If the message remains, replace the cartridge with a new one.

One of the ink levers is raised. Pull the lever down to lock the ink cartridges. INK LEVER

LOWER THE LEFT (or

RIGHT) INK LEVER

INK LOW Ink cartridge(s) are nearly expended (printing continues).

Paper is not loaded.

Make sure you have replacement cartridges

available; see page 144. Print quality may

decline when ink is low.

Load paper.

LEVER RELEASED

LOAD PAPER

LEVER RELEASED

LOWER THE PAPER SET

LEVER

MAINTENANCE

REQUEST

MAINT TANK NEARLY

FULL

REPLACE THE

MAINTENANCE TANK

Paper lever is released.

Pull the lever all the way forward, to the secured position. Start printing again from the beginning for best results.

A printer part may need to be replaced soon.

Note the code number and contact Epson as

described on page 13.

The maintenance tank is almost full.

Make sure you have a replacement maintenance tank. For the Pro 9880, note

which tank is nearly full; see page 157.

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Solving Problems | 171

Message

MAINT TANK FULL

REPLACE THE

MAINTENANCE TANK

MISMATCH ERROR

MAKE SURE THAT THE

INK CARTRIDGE AND

DRIVER SETTINGS

MATCH

PAPER LOW

PAPER JAM

REMOVE PAPER

Explanation

The maintenance tank is full.

Response

Replace the maintenance tank. For the

Pro 9880, note which tank is full; see page 157.

The black ink cartridge option does not match what is selected in the driver

A non-Epson ink cartridge is installed.

Stop printing, and then press and hold the

Pause button for 3 seconds. Select the correct black ink cartridge option in the driver;

see page 151. If you want to continue printing,

press the Pause button.

Press and hold the Pause button for

3 seconds to cancel printing. If you want to continue printing, press the Pause button.

Install ink cartridge(s); see page 144.

NO CARTRIDGE

INSTALL INK CARTRIDGE

PAPER CUT ERROR

REMOVE UNCUT PAPER

Ink cartridge(s) not installed.

NO MAINTENANCE TANK

INSTALL THE

MAINTENANCE TANK

Maintenance tank is not installed.

Roll paper was not cut correctly.

The cutter may be blunt or incorrectly installed.

Paper remains in the printer.

PAPER EJECT ERROR

REMOVE PAPER FROM

PRINTER

PAPER ERROR

LOAD PAPER PROPERLY

Printer cannot detect paper.

The paper roll is almost finished.

Paper has jammed in the printer.

PAPER OUT

LOAD PAPER

PAPER SETTING ERROR

LOAD CUT SHEET PAPER

Paper ran out.

The paper path is wrong.

Make sure the maintenance tank is fully inserted. For the Pro 9880, note which tank is

missing; see page 157.

Release the paper lever and finish cutting the paper. Reload paper if necessary.

Reinstall or replace the cutter blade if

necessary; see page 154.

Release the paper lever and remove the paper.

If you are using cut sheets, make sure the paper is flat. If you are using roll paper, make sure the roll is cut evenly.

Release the paper lever and reload paper.

Replace the roll paper.

Release the paper lever and remove the jammed paper. Turn the printer off and then

back on; see page 180 for more information.

Load paper.

Load cut sheet paper, as described on page 58.

Press the l Paper Source button until the

Sheet icon appears on the LCD display.

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172 | Solving Problems

Message

PAPER SETTING ERROR

LOAD ROLL PAPER

Explanation

Roll paper is not loaded correctly.

Response

Load roll paper as described on page 53. Press

the l Paper Source button until the roll icon appears on the LCD display.

or

Release the lever and load the paper correctly.

Then return the lever to the Secured position.

PAPER SKEW

LOAD PAPER PROPERLY

POWER CLEANING

YOU MUST MOVE INK

LEVERS WHEN

CLEANING

PRINTER ERROR

RESTART THE PRINTER

Paper is not loaded straight.

Power cleaning is required.

Select YES and follow the instructions to run the power cleaning cycle.

SENSOR ERROR

LOAD DIFFERENT PAPER

SERVICE CALL ERROR

UNABLE TO PRINT

MAKE SURE PAPER IS

LOADED

You tried to print while an error condition was present.

Press the P Power button to turn off the printer. Unplug the printer and wait 30 seconds.

Then plug it in and turn it back on.

The loaded paper does not match the selected paper type

(roll or sheet).

Press the l Paper Source button to select the correct paper type (roll or sheet).

The print head is locked.

An error has occurred.

An error may be occurring when you try to print patterns such as a nozzle check.

Remove the bracket securing the print head;

see page 35.

Note the error number, then turn the printer off. Unplug the printer and wait 30 seconds.

Then plug it in and turn it back on. If the message remains, contact Epson as described

on page 13.

Exit the Test Print menu, and check for low ink or incorrectly loaded paper.

Improving Print Quality

You can often improve print quality by doing the following:

Run a nozzle check and cleaning cycle. See page 139 for instructions.

Align the print head. See page 143 for instructions.

When you send a print job, make sure your print options are set

correctly. For more information, see page 81 (Macintosh) or page 99

(Windows).

If none of these suggestions help, try the solutions in the following table.

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Solving Problems | 173

Problem

Your print has horizontal banding.

Your print has vertical banding.

Your print is grainy, or has misregistration or ghosting.

Solution

◗ Check the ink indicators and light to see if you are low on ink. Replace ink

cartridges if necessary, as described on page 144.

◗ Run a nozzle check and cleaning cycle. See page 139 for instructions.

◗ Turn off the High Speed setting.

◗ Make sure the Media Type setting in the printer software is correct.

◗ If you’re using cut sheet media, make sure the printable side is face up.

◗ Choose a higher resolution, such as SuperPhoto - 2880x1440dpi.

◗ If you’re using a third-party RIP and non-Epson media, see if the RIP provides a method for adjusting the paper feed.

Try adjusting your paper configuration settings (page 91 for Mac OS X or

page 117 for Windows). Check these settings:

◗ Make sure the Paper Thickness setting is correct for your paper.

◗ Use the Paper Feed Adjustment to tune out banding. Reduce the value for white lines, and increase it for overlapping dark lines.

◗ If you’ve created a custom paper configuration, be sure to return the setting

to standard (STD) when you’re done using it. See page 69.

◗ Turn off the High Speed setting.

◗ Align the print head; see page 143.

◗ Check the ink indicators and light to see if you are low on ink. Replace ink

cartridges if necessary, as described on page 144.

◗ Run a nozzle check and cleaning cycle. See page 139 for instructions.

◗ Align the print head, as described on page 143.

◗ Make sure the Media Type setting in the printer software is correct.

◗ If you’re using cut sheet media, make sure the printable side is face up.

◗ Choose a higher resolution, such as 2880 dpi.

◗ Turn off High Speed in your Advanced settings.

You may need to adjust your paper configuration settings (page 91 for Mac

OS X or page 117 for Windows). Check these settings:

◗ Make sure Paper Thickness setting is correct for your paper.

◗ If you’ve created a custom paper configuration, be sure to return the setting

to standard (STD) when you’re done using it. See page 69.

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174 | Solving Problems

Problem

Colors are incorrect or missing.

Your print has gaps or appears faint.

Solution

◗ Make sure the Media Type setting in the printer software is correct.

◗ If you are using the color management features in Photoshop or another application, you must turn off color management in the printer driver. See

page 90 (Mac OS X) or page 105 (Windows).

◗ Adjust the Color Density setting in the Paper Configuration utility.

◗ If you’re using a third-party RIP or non-Epson media, custom color profiles will give you the best color reproduction.

◗ If you’re using cut sheet media, make sure the printable side is face up.

◗ Run a nozzle check and cleaning cycle; see page 139.

◗ Check the expiration date printed on each of the ink cartridges. If the

cartridge is too old, replace it as described on page 144.

◗ Check the ink indicators and light, and replace ink cartridges if your ink

supply is low, as described on page 144.

◗ Make sure color settings in your application or printer software are correct.

◗ Check the expiration date printed on each of the ink cartridges. If the

cartridge is too old, replace it as described on page 144.

◗ Make sure the Media Type setting in the printer software is correct.

◗ Run a nozzle check and cleaning cycle (see page 139).

◗ Check the ink indicators and light and replace ink cartridges if your ink supply

is low, as described on page 144.

◗ The paper thickness setting is not correct for your paper. Use your printer

software (page 91 for Mac OS X or page 117 for Windows) to choose the

correct setting. When you’re done printing with a custom paper configuration, be sure to return the setting to standard (STD).

◗ The PLATEN GAP setting is too wide. Use the menu system to change the setting to STANDARD, or to NARROW if printing on very thin paper. See

page 63 for instructions.

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Solving Problems | 175

Problem

Your print appears blurry or smeared.

The bottom edge of your print is smeared.

Solution

◗ Make sure the Media Type setting in the printer software is correct.

◗ If you’re printing on non-Epson media, you may need to adjust the paper thickness setting, drying time, or color density. Use your printer software

(page 91 for Mac OS X or page 117 for Windows) to choose the correct

setting. When you’re done printing with a custom paper configuration, be sure to return the setting to standard (STD).

◗ Your paper doesn’t meet the required specifications or wasn’t stored in a dry, humidity-free environment. Load new paper.

◗ If you’re using cut sheet media, make sure the printable side is face up.

◗ Ink has leaked into the paper path. Wipe the paper path area of the printer

with a soft, clean cloth. See page 159 for cleaning instructions.

◗ Turn off the High Speed setting.

◗ The PLATEN GAP setting is too narrow. Use the control panel to change the

setting to WIDE or WIDER. See page 63 for instructions.

◗ Run a nozzle check and cleaning cycle (see page 139).

◗ You may need to uninstall and reinstall the printer driver (see page 182).

◗ The paper is curled toward the printable side. Flatten the paper or curl it toward the other side.

◗ Make sure the Media Type setting in your printer software is correct.

◗ If you’re printing on non-Epson media, you may need to adjust the paper

thickness setting or drying time. Use your printer software (page 91 for Mac

OS X or page 117 for Windows) to choose the correct setting. When you’re

done printing with a custom paper configuration, be sure to return the setting to standard (STD).

◗ If printing on thick paper, the PLATEN GAP setting may be incorrect. Use the

control panel to change the setting to WIDE or WIDER; see page 63.

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176 | Solving Problems

Solving Operational Problems

If you can’t turn the printer on, if it stops printing unexpectedly, or if nothing prints, check the following:

Paper is loaded correctly.

The printer is plugged securely into a working electrical outlet that’s not controlled by a switch or timer.

The interface cable is securely connected to the printer and your system.

The voltage supplied by the electrical outlet matches the voltage on the printer’s rating label. If not, turn off the power and unplug the power

cord immediately. Contact Epson for assistance; see page 13 for details.

If none of these suggestions help, try the solutions below.

Problem

The printer stops printing unexpectedly.

The printer sounds as if it’s printing, but nothing prints.

Nothing prints.

Solution

◗ If the Pause light is flashing, the printer is performing a maintenance procedure or waiting for ink to dry. Check the display message and lights on the control panel. Wait until the Pause light stops flashing.

◗ Check the display message and lights on the control panel to see if an error has occurred. Follow the instructions for the messages beginning on

page 168.

◗ Follow the instructions beginning on page 139 to clean the print head.

◗ Communication between the computer and printer may have been momentarily interrupted. Try restarting the computer and printing again.

◗ Turn off the printer and computer. Make sure the interface cable is securely plugged in. Then restart the printer and computer.

◗ Make sure the interface cable meets the requirements; see page 13 or 14.

◗ The printer port setting doesn’t match the printer connection port

(Windows).

Windows Vista: Click > Control Panel > Hardware and Sound >

Printers. Right-click the icon for your printer, then select Properties. Click the Ports tab and make sure your printer port is selected

Windows XP: Click Start > Control Panel > Printers and Other Hardware

> Printers and Faxes. Right-click the icon for your printer, then select

Properties. Click the Ports tab and make sure your printer port is selected.

◗ Download and install the latest driver for Macintosh or Windows from the

Epson website at www.proimaging.epson.com.

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Solving Problems | 177

Solving Miscellaneous Printing Problems

If your printouts are not what you expected, try the suggestions below:

Problem

Your print has incorrect or garbled characters.

Your print has incorrect margins.

Your image is inverted.

Blank paper is printed.

A ruled line on your print appears to shift.

Solution

◗ Make sure your software is installed correctly and the printer is selected.

◗ Clear any stalled print jobs from the Printer Setup Utility (Mac OS X).

◗ Turn off the printer and computer. Make sure the interface cable is securely plugged in at both ends.

◗ Check the page size or paper size settings in your application. Make sure they are within the printer’s printable area.

◗ Make sure the Paper Size and Borderless settings in your printer software are correct for the paper you’re using.

◗ Paper is loaded incorrectly. Follow the instructions beginning on page 49 to

reload the paper.

◗ The ROLL PAPER MARGIN setting on the PRINTER SETUP menu is incorrect. See the on-screen User’s Guide for more information.

◗ Turn off the Flip Horizontal or Mirror Image setting in your printer software.

See page 88 (Mac OS X) or page 113 (Windows) for instructions.

◗ Make sure your software is installed correctly and the printer is selected.

◗ Make sure the Paper Size setting in your printer software is correct for the paper you’re using.

◗ Make sure the Paper Source setting in your printer software is correct.

◗ Align the print head as described on page 143.

◗ Run a nozzle check and cleaning cycle; see page 139.

◗ Make sure the Color setting is correct in your printer software.

Color images print in black only.

The printer continues to feed paper after you have cancelled a job.

Roll paper cannot be cut.

◗ Press the Pause button on the printer to clear any print job data in the printer’s buffer. Then press and hold the Pause button to reset the printer.

◗ Make sure the paper source is set correctly.

◗ The paper cutter blade may be dull. Follow the instructions on page 154 to

replace the blade.

◗ The paper may be too thick to cut with the built-in cutter. Cut the paper with

scissors. See page 51 for a list of media that cannot be used with the cutter.

◗ Make sure appears on the LCD display. If not, press the l Paper

Source button to select this setting. Also check the Auto Cut settings in your printer software.

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178 | Solving Problems

Problem

Printing is too slow.

Solution

◗ Turn on the High Speed setting.

◗ Choose a lower resolution in your printer software for faster printing.

◗ Clear space on your hard drive or run a defragmentation utility.

◗ Don’t run too many applications at the same time.

◗ Turn off virtual memory.

◗ Add RAM to your system.

◗ Consider upgrading your system to support USB 2.0.

Solving Paper Problems

If paper feed or paper jam problems occur frequently, try one or more of the following solutions:

For roll paper, try adjusting the Paper Suction setting. See page 69 for

more information. You can also adjust this setting through your printer driver.

For heavy or thick media, follow the instructions on page 60 to load the

media correctly.

Make sure the paper is not folded, wrinkled, or damp.

Make sure the printer’s environment falls within the required temperature and humidity range.

Make sure the paper is not too thick or too thin. See page 49, page 186,

and page 187 for paper specifications.

Make sure no foreign objects are inside the paper path.

Make sure the printer isn’t located in a brightly lit area. The paper sensors may not operate correctly.

Make sure the Media Type and Paper Source settings in the printer software are correct.

Make sure the PLATEN GAP setting is correct for the paper or media

you’re printing on. See page 63 for more information.

If you’re not using Epson media, use a paper configuration to adjust for

the paper’s thickness and drying time; see page 69.

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Solving Problems | 179

Fixing Paper Eject Problems

If the paper is curled too tightly to eject properly, you can attach the paper guides to the printer. There are two paper guides for the Epson Stylus

Pro 7880 and five for the Pro 9880.

Attach the guides to the bottom of the printer as shown:

Epson Stylus Pro 7880 Epson Stylus Pro 9880

Do one of the following:

If you are feeding paper in front of the printer, move the guides to the forward position.

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180 | Solving Problems

Note: If banding appears on your print, leave the paper guides in the forward position.

• If you are feeding paper backward (under the printer), gently squeeze the paper guides and push them to the backward position, as shown below:

Caution: To avoid damaging the printer, never move the paper lever while the P Power light is flashing.

Clearing Paper Jams

When roll paper gets jammed in the printer, printing stops and you see a

PAPER JAM message on the LCD display. Follow these steps to clear a paper jam:

1. Cut the paper at the paper insertion slot.

2. Release the paper lever.

180

3. Open the front cover if necessary.

Solving Problems | 181

4. Carefully pull down the jammed paper.

Caution: Do not touch the area shown below or you may damage the printer.

5. Close the front cover, if necessary. Press the P Power button to turn the printer off and then back on.

6. Make sure the b Paper light is on and the following message appears on the LCD display: PAPER OUT.

LOAD PAPER . Then reload your paper.

181

182 | Solving Problems

Tip: Check the Epson

Pro Imaging website at www.proimaging.epson.

com for updated drivers and utilities that may become available.

Uninstalling and Reinstalling the Printer Driver

If you need to uninstall and then reinstall the printer driver software for any reason, follow the instructions in the appropriate section below.

Macintosh

1. Open the Applications folder, then the Utilities folder.

2. Double-click Printer Setup Utility , select your printer, and then click

Delete .

3. If you want to reinstall your printer software, restart your Macintosh.

Then follow the instructions on page 43

to install the software.

Windows

1. Do one of the following

Windows Vista: Click > Control Panel > Uninstall a program .

Select EPSON Printer Software in the program list.

Windows XP: Click Start > Control Panel > Add or Remove

Programs. Select EPSON Printer Software in the program list and click Change/Remove .

2. Select your printer icon and click OK . Follow the on-screen instructions to uninstall your software.

3. If you want to reinstall your printer software, restart your computer.

Then follow the instructions on page 45 to install the software.

182

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